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imagination at work
© Copyright 2012 GE Pacific Pte Ltd. Printed in Singapore.
All rights reserved. GE and InSite GE monogram
are trademarks of the General Electric Company.
DOC1308760

About GE Healthcare

GE Healthcare provides transformational medical

technologies and services to meet the demand for
increased access, enhanced quality and more affordable
healthcare around the world. GE (NYSE: GE) works on
things that matter - great people and technologies taking
on tough challenges. From medical imaging, software &
IT, patient monitoring and diagnostics to drug discovery,
biopharmaceutical manufacturing technologies and
performance improvement solutions, GE Healthcare helps
medical professionals deliver great healthcare to their
patients.

GE Healthcare
BRI II, Lantai 16
Jalan Jendral Sudirman Kav 44-46,
Jakarta 10210

Tel: +62 215730500

imagination at work
Enter a world
of resources
with GE Healthcare
OneServices solutions
that offer you flexibility
and choice with
exceptional service
quality to help you
meet your
objectives

Shield Essential Respond Vantage Elite Tr

Responsiveness

Coverage Hours

Parts Insurance

NA NA

Partnership
 InSite ™

The real-time service solution

Why broadband connect your GE equipment?
Because broadband gives you access to GE when you need service fast AND
helps keep your diagnostic imaging assets at optimal performance with the
24/7 monitoring power of InSite™.

Fast Response . . . Fast Fix . . . Fast Service

What’s InSite™ ?
InSite™, GE’s advanced remote services technology, No Analog Digital
Connectivity (Dial-up) (Broadband)
enables GE service experts to proactively monitor your
critical equipment, identify potential problems and fix Engineer Response/
3 hr 20 min < 5 min iLinq™
them before you feel the pain of unscheduled downtime Diagnosis
and the associated costs. InSite™ can even detect those Remote Fix N/A 90 min < 30 min InSite™
elusive intermittent faults that may be difficult to observe Online Engineer
N/A 90 min 3 min InSite™
on site. Image Download
If an onsite repair is required, a GE service engineer will Repair Time (Avg) 12 hr 7 hr 5 hr InSite™
arrive already armed with an intimate knowledge of the
* Data - GE Healthcare US
problem and equipped to solve it quickly.

Broadband connection to GE is Safe and Secure

GE Online
Centre
Hospital
Network VPN Tunnel

VPN Router

Round-the-clock protection and peace of mind Continuous Efficiency

The InSite™ process ensures continuous efficiency: protecting

diagnostic image quality, anticipating technical issues, Protection Shorter Equipment
Prediction
enabling shorter repair times and providing ongoing equipment of Diagnostic of Technical Repair Performance
performance reporting. Image Issue Time Report
Quality

With InSite™, the privacy and security of both

your practice and your patients is assured via:
We’ll help you get connected
■ audit trails

■ virtual private network (VPN) From introducing you to the benefits of broadband and
InSite™ through to final installation, we will be there to
■ IP security protocols (IPsec) encryption answer all your questions and ensure everything goes
smoothly.
■ multi-layered defence for secure computing resources
We will work with you to:
■ private patient information automatically becomes
anonymous as part of the image data retrieval process ■ get appropriate approvals
■ plan and schedule your VPN configuration
■ only authorised, trained GE professionals can access ■ assess compatibility with Healthcare Services
systems in compliance with GE customer data policies
and procedures hardware
■ involve and support your IT team

iLinq™ - priority access to GE online service support (Digital Services Product)

 Services
Offerings (Jakarta & Vicinity) Shield Essential Respond Vantage Elite
: Available X : Unavailable O : Optional

Responsiveness
Onsite Support (Upon Activation) X Unlimited Unlimited Unlimited Unlimited
Onsite Response Time (Emergency) X 24 Hours 12 Hours 12 Hours 8 Hours
Onsite Response Time (Non-Emergency) X Next Day Next Day Same Day Same Day
System Reliability X X 90% 90% 95%
Parts Delivery Time (Local) (In Working Days) X X < 48hrs < 48hrs < 24hrs
Coverage Hours
Corrective Maintenance X Standard Standard Extended Extended
Preventive Maintenance Standard Standard Standard Standard Extended
Parts Insurance
Parts Standard X X   
Parts Strategic X X X X 
Standard Accessories Kit X X X  
Options and Accessories X X O O O
Partnership
Remote Digital Services (For eligible products) O O O  
Proactive Digital Services (For eligible products) X X X  
Security Updates     
This specification sheet is intended to be an overview of the deliverables included in OneServices offering indicated above. All our services are
submitted to our application terms and conditions. To learn more, contact your GE Healthcare representative.

Jakarta & Vicinity Jakarta, Bogor, Depok, Tangerang, Bekasi

Standard Hours Monday to Friday (0800hrs - 1700hrs)
Extended Hours Monday to Friday (0800hrs - 2200hrs); Saturday (0800hrs – 1300hrs)
System Reliability Uptime Guarantee (1 year = 8,736hrs, E.g. 95% = allowed 436.8hrs of downtime or 18.2 days)
Parts Delivery Time Time between part order and part delivered to local country (Only for local inventory stock)
(In Working Days)
Jakarta & Vicinity
Regional (In days) Global (In days)
Respond Vantage Elite Respond Vantage Elite
< 10 < 10 <7 < 17 < 17 < 14

Strategic Parts
Standard Accessories Kit
Remote Digital Services
Proactive Digital Services
Security Updates
Dependent on Product (e.g. Tubes & Detectors for CT, Coldhead, Magnet & Helium for MR)
GE Standard Accessories Kit - Consumables and etc.
InSite Broadband Connectivity, Remote Diagnostics
Health Monitoring, Health Check Reports
Includes Mandatory, Compulsory (Eg, Mis-Diagnosed issues) and Optional Updates
 Offerings (Up Country) Shield Essential Respond Vantage Elite
: Available X : Unavailable O : Optional

Responsiveness
Onsite Support (Upon Activation) X Unlimited Unlimited Unlimited Unlimited
Onsite Response Time (Emergency) X 72 Hours 48 Hours 48 Hours 24 Hours
Within Within Within Within
Onsite Response Time (Non-Emergency) X
4 days 3 days 3 days 2 days
System Reliability X X 85% 85% 90%
Parts Delivery Time (In Working Days) X X <7 <10 <7 <10 <5 <7
Coverage Hours
Corrective Maintenance X Standard Standard Extended Extended
Preventive Maintenance Standard Standard Standard Standard Extended
Parts Insurance
Parts Standard X X   
Parts Strategic X X X X 
Standard Accessories Kit X X X  
Options and Accessories X X O O O
Partnership
Remote Digital Services (For eligible products) O O O  
Proactive Digital Services (For eligible products) X X X  
Security Updates     
This specification sheet is intended to be an overview of the deliverables included in OneServices offering indicated above. All our services are submitted
to our applicable terms and conditions. To learn more, contact your GE Healthcare representative.

Up Country All cities in Indonesia not inclusive of Jakarta, Bogor, Depok, Tangerang, Bekasi
Onsite Response Time Based on the availability of carrier to destination
Standard Hours Monday to Friday (0800hrs - 1700hrs)
Extended Hours Monday to Friday (0800hrs - 2200hrs); Saturday (0800hrs – 1300hrs)
System Reliability Uptime Guarantee (1 year = 8,736hrs, E.g. 95% = allowed 436.8hrs of downtime or 18.2 days)
Parts Delivery Time Time between part order and part delivered to local country (Only for local inventory stock)
(In Working Days)
Up Country
Regional (In days) (Air/Land) Global (In days) (Air/Land)
Respond Vantage Elite Respond Vantage Elite
< 10 < 14 < 10 < 14 <7 < 10 < 17 < 30 < 17 < 30 < 14 < 21

Strategic Parts
Standard Accessories Kit
Remote Digital Services
Proactive Digital Services
Security Updates
Dependent on Product (e.g. Tubes & Detectors for CT, Coldhead, Magnet & Helium for MR)
GE Standard Accessories Kit - Consumables and etc.
InSite Broadband Connectivity, Remote Diagnostics
Health Monitoring, Health Check Reports
Includes Mandatory, Compulsory (Eg, Mis-Diagnosed issues) and Optional Updates