Basic SIPOC Diagram Example

Vladyslav Shevchenko | November 28, 2019

S I P O C
Suppliers Inputs Process Outputs Customers

- Step 1: Customer
service software provider
- Step 1: Software user
- Step 1: Laptop
- Step 2: Customer
support
manager/specialist
- Step 2: Laptop
- Step 2: Software user
- Step 3: Customer
support
manager/specialist
- Step 3: Collaborative
wiki tool
- Step 3: Laptop
- Step 4: Customer
service software provider
- Step 4: Email provider
- Step 4: Laptop
- Step 5: Customer
service software provider
- Step 5: Laptop
- Step 1: Support ticket See process below - Step 1: Informed
- Step 1: Notification customer support
manager/specialist
- Step 2: Support ticket
comments - Step 2: Customer
support
- Step 3: Personal manager/specialist
knowledge understands problem
- Step 3: Resources
- Step 3: Solution to
- Step 4: Solution to support ticket
support ticket
- Step 4: User's email - Step 4: Email with ticket
address details
- Step 4: Message that
- Step 5: Customer includes solution to
service software support ticket
- Step 5: Details about - Step 4: Help center
support ticket articles
- Step 4: FAQ page
- Step 5: Resolved ticket
- Step 5: Happy customer
- Step 1: Customer
support manager/
specialist
- Step 2: Customer
support
manager/specialist
- Step 3: Customer
support
manager/specialist
- Step 4: Software user
- Step 5: Customer
support
manager/specialist
- Step 5: Software user

Step 1: Step 2: Step 3: Step 4: Inform

Step 5: Close
Receive Understand Determine customer of
ticket
support ticket problem solution solution