Formative Assessment 1

1.1 List 5 emotional strengths. Choose 1 and explain why it is important for leaders to have
competence in that area. 50 – 75 words

Five emotional strengths include:

● self-awareness and social awareness,
● expression of emotions,
● understanding of emotions,
● empathy
● reasoning

Empathy is the ability to identify with and understand the wants, needs, and viewpoints of others.
Empathy is an essential skill for all leaders and a leader who lacks the ability to show
empathy within the workplace will not be able to identify or understand the team members
needs or feelings. A leader that lacks this strength may experience difficulty building and
developing a healthy relationship with their team.

1.2 List 3 emotional weakness. Choose one and explain how it might affect leader’s ability to be
a good leader. 50 – 75 words

*Make a list of at least three of your emotional weaknesses:

 reliever stress
 develop healthier relationships
 communicate effectively

*Choose one weakness and explain how it might affect your ability to be a good leader:

communicate effectively

Communicate effectively, if not effectively communicate will be the weak point can affect your
ability to be a good leader. Leaders must be able to convince customers and communicate to
leadership staff.
Formative Assessment 2

2.1 What are the 4 types of stress?

1. Time stress.

2. Anticipatory stress.

3. Situational stress.

4. Encounter stress.

2.2 Make a list of at least 5 stressors:

A: Personal Stressors

 Death of a loved one

 Divorce
 Moving
 Major Illness
 Job Loss

B: Work Stressors

 Trouble thinking clearly

 Memory problems
 Can’t concentrate
 Low attention span
 Poor judgement

2.3 For each of the stressors list a way to eliminate or reduce them.

The personal life stressor that I can eliminate as an idea (listed as "Safety risks riding my Motorbike")
can be executed by taking public transport or asking family members to assist with transport. The
reduction in the risk whilst driving can be to ride slower and wear protective gear to manage reduction
in stressors surrounding motor bike riding.

The work life stressor I have marked for reduction is maintaining work place relationships. I can reduce
stressors surrounding relationships by focusing on set priorities relating to key members in my team
that are beneficial in my role. I can also shift my thinking to not be overly concerned about what others
may think, bearing in mind not to arrogant or ignorant about its importance on the other scope of this
attitude change. I can also participate or initiate in group activities with work functions and
celebrations, including after hour socials or bonding events.
Formative Assessment 3

3.1 What is an emotional trigger?

Triggering occurs when any certain something (a “trigger”) causes a negative emotional response. The
emotional response can be fear, sadness, panic, flashbacks, and pain, as well as any physical symptoms
associated with these emotions (shaking, loss of appetite, fainting, fatigue, and so on). They are those
super-reactive places inside you that become activated by someone else's behaviours or comments.
When triggered, you may either withdraw emotionally and simply feel hurt or angry or respond in an
aggressive way that you will probably regret later.

3.2 List 10 emotional triggers?

1. Belonging.

2. Fear

3. Guilt

4. Trust

5. Leadership

6. Values

7. (Instant) Gratification

8. blaming or shaming

9. being judgmental or critical

10. Someone being too busy to make time for you

3.3 List 5 ways to manage emotional triggers.

 Accept responsibility for your reactions

 Recognize that you are having an emotional reaction as soon as it begins to appear in your body
 Determine what triggered the emotion
 Choose how to manage your emotions
 Practice mindfulness techniques.
Formative Assessment 4

4.1 Describe inappropriate behaviour for a leader who acts as a role model to a team of

employees. 40 – 60 words

A leader that is unethical is an inappropriate behaviour. They abuse the responsibility of the role a
leader should uphold. This behaviour is conducive to breaking or bending of rules, and performance
with lack of moral principal and order. This trait can cause lack of respect from staff, or even promote
the unethical traits to members to do the same.

Formative Assessment 5

5.1 Make a list of 10 questions you can ask to gain feedback about your emotional intelligence
level.

1. What where your first impressions of me verses what you know about me now?
2. Who inspires you and why?
3. From what you know or have seen of me, what 3 words would you use to describe me?
4. What Strengths do you see in me?
5. What is your ideal leader in your workplace?
6. What annoys you the most about people?
7. Was there a day that you felt I inspired you?
8. What specifically can I do to better support our team’s mission?
9. What weaknesses do you see in me?
10. What part of my working style do you love or hate the most?

5.2 What should you do if someone is good enough to provide feedback? 80 – 100 words

Formative Assessment 6

6.1 You reprimand a worker for turning up late to work on a number of occasions. The worker
burst into tears. How should you respond to this emotional state? 30 – 60 words

ANS: That is the feeling cause you sympathy because your emotions are governed. You
should talk to them gently when they are in a state of agitation. You should not do stressful
 when they are feeling emotional and you should ask why employees went late and let them
have a chance to explain.

6.2 After talking to the worker they tell you that the cause of their emotional state is the reason
for them running late repeatedly is that their elderly and terminally ill mother is living with
them. The in-home care nurse who is supposed to look after them when the employee is at
work frequently shows up late and the worker cannot leave home until they arrive. What
could you do? 30 – 40 words

ANS: Then I understood why my staff to go late. I will talk to my staff about talking to a nurse
about their time away late. If they do not meet, then we should hire another nurse about
the care of their mother

Formative Assessment 7

7.1 Choose a culture that you are not familiar with and conduct some research into how people
from that culture express, value and understand emotions. Write 1-2 pages on your findings

REPORT

I chose Chinese culture, which is long on history

China is an extremely large country, and the customs and traditions of its people vary by
geography and ethnicity.

More than 1 billion people live in China, according to the Asia Society, representing 56
ethnic minority groups. The largest group is the Han Chinese, with about 900 million people.
Other groups include the Tibetans, the Mongols, the Manchus, the Naxi, and the Hezhen,
which is smallest group, with fewer than 2,000 people.

"Significantly, individuals within communities create their own culture," said Cristina De
Rossi, an anthropologist at Barnet and Southgate College in London. Culture includes
religion, food, style, language, marriage, music, morals and many other things that make up
how a group acts and interacts. Here is a brief overview of some elements of the Chinese
culture.

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Statue of Confucius at Confucian Temple in Shanghai, China.

Statue of Confucius at Confucian Temple in Shanghai, China.

Credit: Philip Lange Shutterstock

Religion

The Chinese Communist Party that rules the nation is officially atheist, though it is gradually
becoming more tolerant of religions, according to the Council on Foreign Relations.
Currently, there are only five official religions. Any religion other than Buddhism, Taoism,
Islam, Catholicism and Protestantism are illegal, even though the Chinese constitution states
that people are allowed freedom of religion. The gradual tolerance of religion has only
started to progress in the past few decades.

About a quarter of the people practice Taoism and Confucianism and other traditional
religions. There are also small numbers of Buddhists, Muslims and Christians. Although
numerous Protestant and Catholic ministries have been active in the country since the early
19th century, they have made little progress in converting Chinese to these religions.

Language

There are seven major groups of dialects of the Chinese language, which each have their
own variations, according to Mount Holyoke College. Mandarin dialects are spoken by 71.5
percent of the population, followed by Wu (8.5 percent), Yue (also called Cantonese; 5
percent), Xiang (4.8 percent), Min (4.1 percent), Hakka (3.7 percent) and Gan (2.4 percent).

Chinese dialects are very different, according to Jerry Norman, a former professor of
linguistics at the University of Washington and author of "Chinese (Cambridge Language
Surveys)" (Cambridge University Press, 1988). "Chinese is rather more like a language family
than a single language made up of a number of regional forms," he wrote. "The Chinese
dialectal complex is in many ways analogous to the Romance language family in Europe. To
take an extreme example, there is probably as much difference between the dialects of
Peking [Beijing] and Chaozhou as there is between Italian and French."

The official national language of China is Pŭtōnghuà, a type of Mandarin spoken in the
capital Beijing, according to the Order of the President of the People's Republic of China.
Many Chinese are also fluent in English.

Food

Like other aspects of Chinese life, cuisine is heavily influenced by geography and ethnic
diversity. Among the main styles of Chinese cooking are Cantonese, which features stir-fried
dishes, and Szechuan, which relies heavily on use of peanuts, sesame paste and ginger and is
known for its spiciness.

Rice is not only a major food source in China; it is also a major element that helped grow
their society, according to "Pathways to Asian Civilizations: Tracing the Origins and Spread of
Rice and Rice Cultures," an 2011 article in the journal Rice by Dorian Q. Fuller. The Chinese
word for rice is fan, which also means "meal," and it is a staple of their diet, as are bean
sprouts, cabbage and scallions. Because they do not consume a lot of meat — occasionally
pork or chicken — tofu is a main source of protein for the Chinese.

Chinese calligraphy. Chinese writing is based on symbols.

Chinese calligraphy. Chinese writing is based on symbols.

Credit: ariadna de raadt Shutterstock

The Arts

Chinese art is greatly influenced by the country’s rich spiritual and mystical history. Many
sculptures and paintings depict spiritual figures of Buddhism, according to the Metropolitan
Museum of Art.
 Many musical instruments are integral to Chinese culture, including the flute-like xun and
the guqin, which is in the zither family.

Eastern-style martial arts were also developed in China, and it is the birthplace of kung fu.
This fighting technique is based on animal movements and was created in the mid-1600s,
according to Black Belt Magazine.

Ancient Chinese were avid writers and philosophers — especially during the Ming and Qing
dynasties — and that is reflected in the country’s rich liturgical history.

Customs and celebrations

The largest festival — also called the Spring Festival — marks the beginning of the Lunar
New Year. It falls between mid-January and mid-February and is a time to honor ancestors.
During the 15-day celebration, the Chinese do something every day to welcome the new
year, such as eat rice congee and mustard greens to cleanse the body, according to the
University of Victoria. The holiday is marked with fireworks and parades featuring dancers
dressed as dragons.

Many people make pilgrimages to Confucius' birthplace in Shandong Province on his

birthday, Sept. 28. The birthday of Guanyin, the goddess of mercy, is observed by visiting
Taoist temples. It falls between late March and late April. Similar celebrations mark the
birthday of Mazu, the goddess of the sea (also known as Tianhou), in May or June. The Moon
Festival is celebrated in September or October with fireworks, paper lanterns and moon
gazing

Formative Assessment 8

8.1 You are mentoring a colleague whose natural leadership style is coercive. They are faced
with an employee who is talented but has been underperforming. The protégé is self-aware
enough to realise they have demoralised them as a result of their leadership. What can they
do to demonstrate flexibility and adaptability in their leadership style? 40 – 75 words

ANS: I will demonstrate the versatility and his leadership in the management of a new
project and showed their ability, not their employees to do their dismay. I will assert itself in
the project will be operated and achieve success

Formative Assessment 9

What decision making process is the most appropriate in the following circumstances? Take into
consideration the degree to which the feelings of others should be taken into account when
reaching a decision. Explain the reasons for making your choice in each case.
9.1 What form bonuses should take, for example – money, shares in the business etc. 20 – 60
words
I think money is the most important so you should be rewarded with money. Leaders who
monitor this approach attempt to keep their groups happy and to create harmony among
themselves, leading by building strong emotional bonds and, then, gaining all critical benefits
through a high level of loyalty, which means this style of leadership should mark positive.
9.2 Who should be promoted to a team leader? 20 – 60 words

The Democratic Leader: This leader focuses on decision making by winning compromise.
With consent comes intense commitment to goals, strategies and tactics. Trust is a major
feature of this leadership style as well. This style works particularly well when the leader is
genuinely not sure what to do and has talented employees who can and will make excellent
input.

9.3 Whether an employee should be terminated? 20 – 60 words

The Commanding Leader- calms doubts and provides clear directions by his or her powerful
position, commanding and expecting full agreement (agreement is not needed). They need
emotional self-control for success and can seem cold and distant. This approach is best in
times of crisis when you need unquestioned rapid action and with problem employees who
do not respond to other methods.

9.4 Whether to work longer hours over the Christmas period? 20 – 60 words

I will ask my team who are willing to work at this time. Maybe give them a choice and
motivation like incentives or anything like gifts card and discount voucher etc., In this case
there is no force work, and also people who choose to work during these season will have a
choice to work voluntarily.

9.5 Whether a set of procedures should be changed? 20 – 60 words

Sometimes a change of set of procedures involved risk, primarily when employee claims it.
For example; the position is redundant or they have been treated unfavourably because of
protected attribute. If the changes are not managing well there is the risk of staff feeling
disqualified or fearing reduced job security.
Formative Assessment 10

10.1 You think that an employee is experiencing some negative thoughts & emotions as a result
of another team member who acted quiet aggressively towards them. You have stressed
that you have an open door policy and that you are interested in hearing about any issues
workers may be experiencing. The employee has not made use of such opportunities to
express their thoughts and feelings. What would you do? 40 – 75 words.

Answer:

I will approach first the employee who is experiencing some negative emotions and ask he
has any negative thoughts at his working place or to anyone of his workmates. Then, I will
create games like saying thank you and sorry to the person who would you like to give the
note and explain. This situation happens on me before so I think this is very effective to
know that why we say sorry or thank you if offended somebody and thanking them.

10.2 An employee has taken up an opportunity to talk to their leader about their thoughts and
feelings. The leader listens to them and tells them that they will keep what they have said
confidential. The next day the employee over hears the leader talking and laughing about
what they told them. What effect would this have? 40 – 75 words.

Answer:

The employee will lose his trust to anyone. Now the employee will hesitate to talk about
their thoughts and feeling the next time they will have any issue. It will lead this incidence to
a negative environment work place. The employee will be no longer a team because their
leader cannot be trusted anymore.

10.3 An employee has taken up the opportunity total to their leader about their thoughts and
feelings. The leader tells the worker that their feelings are silly and trivial and that they do
not have time to deal with them. What should the leader have done instead? 40 – 75 words.

Answer:

The leader should be listened carefully and ask the employee if what do they think or any
basis about their thoughts and feelings. Then if it’s really silly and trivial, never ever tell to
the employee any words that can be offended for them like silly. Instead, explain in a nice
way and calm behaviour. Because, this employee came to their leader to open up that what
they worried about at work or any related to their job, which is very good because the
leader will understand their feelings which will affect their job.

Formative Assessment 11

11.1 What effect does mindset have on others? 40 – 75 words

11.2 What should a leader do if there is uncontrolled or unacceptable emotions or behaviours
exhibited in the workplace? 220 – 250 words

Formative Assessment 12

12.1 List 3 things that you can do to build a productive relationship with a co-worker?

1.

2.

3.

12.2 You have accidentally deleted a file created by a colleague and it can not be retrieved. It
took them a long time to create the file and they will have to spend hours relocating the file.
How could you use emotional intelligence in this situation to ensure that a productive
relationship is sustained? 40 – 75 words

12.3 You witness another worker trying to manipulate one of his or her colleagues. They know if
they complain about how tired they are and how difficult a work task is, their colleague will
complete the work for them. Is this kind of behaviour likely to build a productive
relationship? Explain. – 40 – 75 words

Formative Assessment 13

13.1 Why is emotional intelligence important for tea performance? 100 – 120 words
13.2 How can you use emotional intelligence to increase team performance? 150 – 180 words

Formative Assessment 14

14.1 A worker has encountered a problem. They are required to write a report but they do not
understand some of the data that has been provided. They are unsure of how to overcome
this problem and, as a result of the stress they are experiencing becoming quiet emotional.
What would happen in an instance such as this in a workplace where there is a positive
emotional climate? 150 – 180 words

14.2 How can you foster a positive, inclusive emotional climate in the workplace?
Summative Assessment

1. Explain emotional intelligence & outline the principal of self-regulation and self-awareness.
100 -150 words.

2. Describe the relationship between emotionally effective leaders and their ability to inspire
workers to attain business objectives. Provide at least 3 reasons. 100 – 150 words.

3. Explain how to communicate with a diverse workforce, which has varying cultural
expressions by taking into account display rules. Provide at least 3 examples of the different
ways emotions are displayed in other cultures and explain how that might alter the way you
would interact with them. 150 – 200 words
 4. Explain the use of emotional intelligence in the context of building workplace relationships
by managing stress/conflict. 200 – 300 words

Summative assessment 2 – Project 1