Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
DAFTAR PUSTAKA
141
PENERAPAN LEAN SIX SIGMA RUMAH SAKIT DENGAN PENDEKATAN PEMETAAN ALIRAN NILAI
UNTUK MENGURANGI WAKTU
TUNGGU PASIEN KLINIK DIABETES PADA POLIKLINIK PENYAKIT DALAM RSUP DR. SARDJITO DI
YOGYAKARTA
SASLI
Universitas Gadjah Mada, 2016 | Diunduh dari http://etd.repository.ugm.ac.id/
Gaspersz, V. (2007), Lean Six Sigma for Manufacturing and Service Industries.
Jakarta: PT Gramedia Pustaka.
George, L. M. (2003), Lean Six Sigma For Service: How to Use Lean Speed & Six
Sigma Quality to Improve Services and Transaction. New York: McGraw-Hill.
Graban, M. (2009), LEAN HOSPITALS: Improving Quality, Patient Safety, and
Employee Satisfaction. New York: CRC Press.
Guest, G., Brunce, A. and Johnson, L. (2006), “How many interviews are enough?
An experiment with data saturation and variability,” Field Methods, Vol. 18,
No. 1, pp. 59-82.
Hardon, A., Hodgkin, C. and Fresle, D. (2001), How to investigate the use of
medicine by cosumers. Amsterdam.
Haron, S. H. A. (2015), ”Patient Process Flow Improvement: Value Stream Mapping,”
Journal of Management Research, Vol. 7, No. 2, pp. 495-505.
Huang, Y., Li, X., Wilck, J. and Berg,T. (2012), “Cost Reduction in Healthcare via
Lean Six Sigma,” Institute of Industrial Engineers (IIE) Annual Conference,
Proceedings, Vol. 1, No. 8, pp. 1263-1270.
Hung, S., Wang, P., Lin, H., Chen, H. and Su, C. (2015), “Integration of Value
Stream Map and Healthcare Failure Mode and Effect Analysis into Six Sigma
Methodology to Improve Process of Surgical Specimen Handling,” Journal of
Healthcare Engineering, Vol. 6, No. 3, pp. 377-398.
Isa, M. F. M. (2013), Quality Modelingand Improvementof University Facilities
Services Using Six-Sigma – A Case Study On Wayne State University FPM
Service. Disertasi program doktoral di bidang bisnis, tidak dipublikasikan,
Detroit, Michigan, Wayne State University.
Kementerian Kesehatan Republik Indonesia (2008), Standar Pelayanan Minimal
Rumah Sakit. Diakses 11 September 2015 dari
http://pdk3mi.org/file/download/KMK%20No.%20129%20ttg%20Standar%2
0Pelayanan%20Minimal%20Rumah%20Sakit.pdf.
Kementerian Pendayagunaan Aparatur Negara Republik Indonesia (2004), No.
KEP/75/M.PAN/7/2004 Tentang Pedoman Perhitungan Kebutuhan Pegawai
Berdasarkan Beban Kerja Dalam Rangka Penyusunan Formasi Pegawai
Negeri Sipil.
Koning, D. H., Verver, J. P. S., Heuvel, J. V. D., Bisgaard, S. and Does, R. J. M. M.
(2009), “Lean Six Sigma in Helthcare,” Journal for Healthcare Quality, Vol.
28, No. 2, pp. 4-11.
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PENERAPAN LEAN SIX SIGMA RUMAH SAKIT DENGAN PENDEKATAN PEMETAAN ALIRAN NILAI
UNTUK MENGURANGI WAKTU
TUNGGU PASIEN KLINIK DIABETES PADA POLIKLINIK PENYAKIT DALAM RSUP DR. SARDJITO DI
YOGYAKARTA
SASLI
Universitas Gadjah Mada, 2016 | Diunduh dari http://etd.repository.ugm.ac.id/
Laureani, A., Malcolm, B. and Jiju, A.(2012), “Applications of Lean Six Sigma in an
Irish hospital,” Journal of Leadership in Health Service (LHS),Vol. 26, Iss. 4,
pp. 322-337.
Lighter, E. D. (2014), “The application of Lean Six Sigma to provide high-quality,
reliable pediatric care,” International Journal of Pediatrics and Adolescent
Medicine, Vol. 1, Iss. 1, pp. 8-10.
Mann, D. (2010), CREATING A LEAN CULTURE 2nd Edition. New York:
Productivity Press.
Mannon, M. (2014), “Lean Healthcare and Quality Management: The Experience of
ThedaCare,” The Quality Management Journal, Vol. 21, No. 1, pp. 7-10.
Manos, A., Mark, S. and George A. (2006), “Make Healthcare Lean,” Journal of
Quality Progress, Vol. 39, No. 7, pp. 24-30.
Marshall, M. N. (1996). “Sampling for Qualitative Research,” Family Practice
Oxford University Press 1996, Vol. 13, No. 6. Pp. 522-525.
Mays, N. and Pope, C. (1995), “Qualitative Research: Observational methods in
health care setting,” British Medical Journal, Vol. 311, pp. 182-184.
McIntosh, B., Sheppy, B. and Cohen, I. (2014), “Illusion or delusion–Lean
management in the health sector,” International Journal of Health Care
Quality Assurance, Vol. 27, Iss. 6, pp. 482-492.
Miller, R. and Chalapati, N. (2014), “Utilizing Lean Tools To Improve Value And
Reduce Outpatient Wait Times In An Indian Hospital,” Journal Of
Leadership In Health Service, Vol. 28, Iss. 1, pp. 57-69.
Mold, F., deLusignan, S., Sheikh, A., Majeed, A., Wyatt, J. C., Quinn, T., Cavill, M.,
ranco, C., Chauhan, U., Blakey, H., Kataria, N., Arvanitis, T. N. and Ellis, B.
(2015), “Patients’s online access to theirs electronic health records and linked
online services,” British Journal of General Practice, Vol. 65, No. 632, pp.
141-151.
Morse, M. J. (2000), “Determining Sample Size,” Journal of Quality Health
Research, Vol. 10, No. 1, pp. 3-5.
Mulhall, A. (2002), “In the field: notes on observation in qualitative research,”
Journal of Advanced Nursing, Vol. 41, No. 3, pp. 306-313.
Myerson, P. (2012), Lean Supply Chain & Logistics Management. New York:
McGraw Hill.
143
PENERAPAN LEAN SIX SIGMA RUMAH SAKIT DENGAN PENDEKATAN PEMETAAN ALIRAN NILAI
UNTUK MENGURANGI WAKTU
TUNGGU PASIEN KLINIK DIABETES PADA POLIKLINIK PENYAKIT DALAM RSUP DR. SARDJITO DI
YOGYAKARTA
SASLI
Universitas Gadjah Mada, 2016 | Diunduh dari http://etd.repository.ugm.ac.id/
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