Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
SUBMITTED BY:
Year 2013-2016
(Mr.J.RENGAMANI)
AMET UNIVERSITY.
Date:
1 INTRODUCTION
2 RESEARCH METHODOLOGY
3 LITERATURE REVIEW
7 BIBLIOGRAPHY
INTRODUCTION
Exporting products proves difficult for a business once they realize that they have
to deal with numerous barriers to transport a product to the end customer. In most
situations, a business will look to a specialist, called a freight forwarder, who can
manage these obstacles. A Freight Forwarder is a person who professionally,
against remuneration, on his own name but on the account of a Customer or in the
name of a Customer, covenants to forward or receive goods, to organize a part or
whole process of translocation of goods, as well as to render the other services
related with attendance and translocation of the Goods. This freight forwarder
might be a person or company, who facilitates shipping of goods either perishable,
non-perishable, hazardous or dangerous goods, for a third party which may handle
small personal shipments for individuals or small companies or negotiate the
transport of pallets, crates, or shipping containers for large commercial or
industrial firms. His services may include arranging transport of goods
domestically, internationally or both. He may work as an independent contractor or
as a staff member of a shipping company.
As an agent or company that organizes shipments for individuals or other
companies and may also act as a carrier. Acting as a carrier is not the primary
duties of a freight forwarder but as an agent, in other words, Freight forwarders as
a non-asset-based third-party logistics provider, embarked mostly on dispatching
of shipments via asset-based carriers and arrange or booking of space for these
shipments. Carrier types include ships, airplanes, trucks, and railroads. This
research study is about the freight forwarders who act as an intermediate for the
shippers in sending the cargo from one place to another. So the researcher here
used different descriptive methods like interview method, survey method and
observation method to know the various impacts and roles, function as well as
right and liabilities of freight forwarders in the aspect of sending and receiving
their cargoes. In this research, gives the critical details about the services offered
by the freight forwarders in terms of both FCL (full container load) and LCL (less-
than container load) cargoes to the customers.
As many forwarders today have what it takes to undertake on their own premises
the clearance of cargo at the time .The freight forwarders is very closely involved
in the processing arrangements as well as custom clearance both in terms of
importation and exportation. Freight forwarders – including NVOCCs (Non-vessel
operating common carrier) or NVOC (Non vessel operating carrier)-, 3PLs (third-
party logistics), brokers and other transportation intermediaries – play an important
role in conveying or movement of cargo from one region to another either both in
national or international level. In such situation, carriers issues bill of lading for the
carriage of goods on ships which they neither own nor operate working with a
variety of asset-based carriers across multiple modes – land, air, and rail or by sea
– in order to coordinate shipments and ensure goods are delivered on time.
International freight forwarders, have the expertise that allows them to prepare and
process the documentation and perform related activities related to international
shipments. Typical information reviewed by a freight forwarder is the commercial
invoice, shipper's exportdeclaration, bill of lading and other documents required by
the carrier or country of export, import, or transshipment. As an agent working
with asset- based operator like ship-owner, freight forwarders offers a groupage
service by using assigned shipping line and infrastructure as he buys from liner
services providers, at a box rate and offers his own tariffs for the services render .
The importance of the study for the research is to gain knowledge and have the full
insight about the functions, obligations, import and export flow, as well as Rights
and liabilities of a freight forwarders, either as a forwarding agent or principal
.This as help researcher in having the full insight and acquisition of knowledge
about the roles, duties, and various services provided by freight forwarders.
RESEARCH METHODOLOGY
➢Awareness level about the company among the existing customers is high.
companies.
➢Satisfaction level of existing customers is good, however for the future prospects
➢ There are almost 50% retention of customers visited the store before as per the
analysis.
RESEARCH METHODOLOGY
RESEARCH OBJECTIVES
PRIMARY DATA
SECONDARY DATA
These are data’s which have already been available and analyzed by someone and
pass through the statistical process which might be published data or not from
various publications of the central, state or local government, international bodies,
reports ,magazine e.t.c. It is often undertaken after the researcher has gained some
insight into the issue by collecting secondary data’s.
IMORTANCE OF DESCRIPTIVE DESIGN
It gives researchers the ability to look at whatever they are studying in so many
various aspects and provide a bigger overview as opposed to other forms of
research.
Data collection may be spread over a large number of people over a large
geographic area
It uses both quantitative and qualitative data in order to find the solution to
whatever is being studied.
QUESTIONNAIRE:
Although they are often designed for statistical analysis of the responses, this is not
always the case. The questionnaire was invented by Sir Francis Galton.
Questionnaires have advantages over some other types of surveys in that they are
cheap, do not require as much effort from the questioner as verbal or telephone
surveys, and often have standardized answers that make it simple to compile data.
Questionnaires are also sharply limited by the fact that respondents must be able to
useful information about a given topic. When properly constructed and responsibly
DATA ANALYSIS
The process of evaluating data using analytical and logical reasoning to examine
each component of the data provided. This form of analysis is just one of the many
steps that must be completed when conducting a research experiment. Data from
various sources is gathered, reviewed, and then analyzed to form some sort of
finding or conclusion. There are a variety of specific data analysis method, some of
which include data mining, text analytics, business intelligence, and data
visualizations.
TABULATION
One of the simplest and most revealing devices for summarizing data and
data in columns and rows. The purpose of a table is to simplify the presentation
CHARTS
One of the most convincing and appealing ways in which statistical results may be
presented is through charts. They give a bird’s eye view of the entire data and
Time constraint
High Cost
Reliability of data
FORWARDERS
This chapter ascertains definitely the legal functions of freight forwarders and its
potential roles not as a NVOCC but in its classical role as a forwarding agent in
MTO (multi-modal transport operation which involve the process of operating a
door-to-door /warehouse-to-warehouse service for the shipper, involving two or
more forms of transportation with the merchandise being conveyed in the same
unitized form for the entire transit, which may also be describe as inter-modalism.
The major functions of freight forwarders include but not limited to the
following:
TRANSHIPMENT
where at the hub ports, the containers are being transshipped from the mother
vessel to feeder vessels or vice versa.
This involves:
2. Discharging
3. Sorting
4. Loading
Freight forwarders as agents of their customers, are not cargo underwriters, but
merely arrange for cargo insurance for a service fee. It is a good idea for freight
forwarders to suggest to their customer to procure insurance cover for his cargo on
a grat-tis basis. The selling on ancillary services such as insurance for a
As agent to the shipper of cargoes, the freight forwarders coordinate and effects
payment of freight to the actual carrier and payment of local taxes on behalf of the
consignee to avoid delays.
TRANSPORT ARRANGEMENT
After decision on which route and means of transportation by the consignee, the
freight forwarder makes the necessary booking and dispatches the goods as an
agent acting on-behalf of his customer by establishing and arranging contract of
carriage and establishes direct contractual relationships between his customer-the
shipper- and the carrier. With the payment of freight charges, insurance, packing,
customs duties then charges his customer a fee, usually a percentage of the total
expenses.
Instead of passing of passing on the freight that the freight the freight forwarder
will pay to the performing carrier, he can also act as principal contractor arranging
the whole carriage in his own name, as he will charge the shippers a “straight
freight charge”. He arranges to pay lower freight rates to the carrier and obtains his
profit from the rate difference.
The freight forwarder collects and assembles parcel cargo from different shippers,
who are often other freight forwarders, and combine the goods for shipment/
distribution to the respective consignee in the country or port of discharge.
The original function of the forwarder was to arrange for the carriage of his
customers' goods by contracting with various carriers. His responsibilities included
advice on all documentation and customs requirements in the country of
destination. His correspondent agent overseas looked after his customers' and kept
him informed about matters that would affect movement of goods.
In modern times the forwarder still carries out those same responsibilities for his
client. He still operates either as a domestic US carrier, or otherwise with a
corresponding agent overseas or with his own company branch-office. In a single
transaction, it can happen that the forwarder may be acting as a carrier (principal)
or as an agent for his customer or both
A container packed with parcel cargo from different shippers and intended for
different consignees is known as ‘LCL’ (less than container load) in contrast to the
container loaded with cargo from one shipper to one consignee, which is referred
to as ‘FCL’ (full container load). The consolidated cargo is packed and stowed in
containers and dis-patched to the different consignees at the place of destination by
the freight forwarder, issuing using the transport capacity it negotiated with various
shipping lines or other carriers. In these situations the freight forwarder enters into
contracts of carriage with the per-forming carriers and his responsibility towards
the shipper is often that of a contracting carrier.
Quality, value-added service is based on consistently providing customers with
ever-improving solutions to their supply chain needs. Supply chains involve many
groups of trading partners, and logistics is the key to holding them together.
Logistics is defined as the process of planning, implementing, and controlling the
efficient flow and storage of goods and their related information. As global
logistics become more demanding, and as the savings available through supply
chain efficiency become more attractive, the outsourcing of procurement,
distribution, and return logistics has become a common practice.
Increased competition to be the first one in the market with the latest model has put
greater pressure on the supply chain. There are numerous factors that companies
take into consideration when outsourcing and planning their supply chain
activities. First, if a firm independently manages its own logistics, it has to divert
attention from its core competencies and strengths. However, if the firm outsources
some functions, such as warehousing, inventory management, or distribution, it is
better equipped to focus on other tasks. It also benefits from having its goods
handled, stored, and delivered personally.
Movement of goods from the supplier to the buyer, transportation is the most
fundamental and important component of logistics. When an order is placed, the
transaction is not complete till the goods are physically moved to the customer’s
place which involves various modes of transportation.
overrides the cost consideration, and the goods are sent through the fastest mode,
which is an expensive alternative
As shipping Bill is the legal document, required to be filed mandatory for the
exportation of goods from one destination to another by an exporter, so is Bill of
entry are meant to be well filed by an importer of cargoes involving in goods
importation into a country.
Under exportation of cargoes, once the goods arrive at its place of destination with
the preparation of invoice and packing list based on purchased order or letter of
credit (LC), which is a written commitment to pay, by a buyer's or importer's bank
(called the issuing bank) to the seller's or exporter's bank (called the accepting
bank, negotiating bank, or paying bank). LC is a formal trade instruments and are
used usually where the seller is unwilling to extend credit to the buyer. In effect, a
letter of credit substitutes the creditworthiness of a bank for the creditworthiness of
the buyer. Thus, the international banking system acts as an intermediary between
far flung exporters and importers. However, the banking system does not take on
any responsibility for the quality of goods, genuineness of documents, or any other
provision in the contract of sale. Since the unambiguity of the terminology used in
writing a letter of credit is of vital importance, the International Chamber Of
Commerce (ICC) has suggested specific terms (called Incoterms) that are now
almost universally accepted and used. Unlike a bill of exchange, a letter of credit is
a nonnegotiable instrument but may be transferable with the consent of the
applicant. Arrangement of export customs clearance procedure well in advance of
time of shipment mention in export order is very important and appointment of
freight forwarder or customs broker for the completion of export clearance
formalities is important. Normally, a custom house agent is appointed for smooth
and fast clearance procedures under export. Invoice packing list, SDF declaration
and other specific required documents are sent to customs house agents for
completion of necessary export customs formalities.
After obtaining the hard copy of–said original shipping bills, the respective custom
officials involved in the process, sign on the shipping bills and return to the
exporter of freight forward agent or the appointed customs house agent. Once the
movement of goods from exporting country, the shipping carrier files necessary
export general manifest (EGM) with custom and based on the same, customs
department issue proof of export-Export promotion copy of shipping bill.
EXPORT FLOW
EXPORTS
NOMINATION RECIEVED
CONTACT SHIPPER
RECEIVED REQUEST TO
ALLOT CONTAINER
FURNISH PLOT
PERMISSION
While exporter copy of shipping bill is retain by exporter for their future reference.
Manual shipping bill are filed at a customs location where in no facility to file
electronically to complete necessary export customs clearance procedures and
formalities, such shipping bill are filed in six copies. Original and duplicate for
customs, triplicate and EP copy for exporter and the next two copies for carrier to
load goods at port of loading.
The shipping line has to give a detailed report of all the goods on board in a report
known as "Import General Manifest" (IGM) within 24 hours after arrival of the
vessel to the proper officer. In EDI (Electronic data interchange) System, IGM has
to be filed in the computer at the EDI Service Centre. IGM can also be filed in
advance, i.e. before the arrival of the vessel.
The documents which are required to be submitted alongside with the import
manifest / import report but not limited to the following:
Deck cargo declaration/ certificate
Immigration certificate
Arrival report
IMPORTS FLOW
IMPORTS
RUMMAGING
Rummaging is carried out only when the authorities required to be examining and
not for all shipment. After the arrival of cargo at a custom location, the necessary
information is filled with custom station, which is known as import general
manifest (IGM). IGM is filled in a specified format legally to be followed by
respective customs department. It can be amended later with necessary formalities
and procedures. However, the omission of deletion in filling IGM willfully comes
under “smuggling” activities and thereby the customs preventives officials may
taken necessary steps to cross check whether all goods arrived are said customs
location have been declared in IGM. Such customs officers are authorized to board
the vessel or aircraft to take necessary suitable declaration, crew property list in
order to confirm no items have been left out to declare in IGM. This thorough
checking by customs preventives official in a vessel or aircraft is called
rummaging.
IMPORTANT DOCUMENTS:
Each of these is necessary for any particular transaction will depend on the
requirements of the government of the country that the freight is being imported
into. Air freight shipments are handled by air waybills, which can never be made in
negotiable form.
For your information, the following documents are commonly used in exporting.
• A Bill of Lading is a contract made between the owner of the goods and the
freight carrier. For carrier vessels, there are two types of this form. These are a
straight bill of lading which is non-negotiable. Then there is a negotiable shipper's
order bill of lading. The shipper's order bill of lading is one that can be bought,
sold, or traded while the goods or cargo are in transit. The customer generally
requires an original as proof of ownership in order to take possession of the cargo.
• A Certificate of Origin is another document that certain countries require. A
certificate of origin is a signed statement describing the origin of the export cargo.
The certificate of origin is generally signed via a semi-official organization, for
instance a local chamber of commerce. A certificate of origin may be required even
if the commercial invoice contains all the necessary information
• A Commercial Invoice is a professional bill for the cargo or goods from the
vendor to the purchaser. This type of invoice is often used by governments in
which to determine the true value of said goods when it comes to assessing
customs duties. Governments of importingcountries that use this commercial
invoice in order to control imports will generally specify which form they require,
its content, the number of copies, the language used and various other
characteristics
The quantity and type of freight forwarder documents that the exporter has to deal
with will vary depending on the shipment's destination. As each country will have
different import regulations, the onus is on the exporter to be careful that it
provides all of the necessary and correct documentation.
FORWARDERS
The problem of supply and demand is the driving force of human history, and it is
directly related to transport: if we cannot produce the food or goods we want to
consume or use, they must be transported to us. In the age of trade between farms
and villages, this transport was relatively simple, if slow, and performed with
animals and wagons or only with manpower. However, as people began exploring
other trading opportunities, cross-country and cross-continental travel began to
spread. With exploration and the birth of global maritime trade came the growth of
merchant shipping and long-distance transport by sea. The Industrial Revolution of
the eighteenth and nineteenth centuries applied steam power to transport,
ultimately facilitating even faster movement of goods.
Today, the products we consume travel long distances along global supply chains
to reach us. Production, inventory control, transport, distribution, specialized
handling and management are all part of these supply chains. As supply chains
become more geographically intricate, their success depends more and more on the
expertise of competent transport intermediaries (freight forwarders, or freight
logistics providers).
Where did these transport intermediaries come from? Levying customs duties by
government agencies has been a basic part of trade throughout history. With the
collection of customs duties came demand for middlemen and agents who would
move goods on behalf of the shipper or consignee. Customs brokers and agents
who acted on behalf of shippers to arrange freight transport and buy space on ships
evolved into freight forwarders. The role of the freight forwarder has further
expanded, and they have long-abandoned the perception of being mere agents for
the transport industry. Today’s freight logistics providers (FLPs) are responsible
for an entire array of services in the supply chain. This paper examines the
changing role of freight forwarders, the importance of their services to the
functioning of global supply chains, and some of the tools they can use to add
value to these supply chains.
Contract and Rate Management: Forwarders can more easily manage their
global rate-making processes. With the ability to use their own data and format,
forwarders can effectively create and manage quoting and contracting procedures.
Air transit times are obviously considerably shorter than ocean transportation.
A forwarder needs to know when you want the freight picked up, and when you
wish it released to the consignee. Ensuring that all of your documentation is in
order is paramount in meeting desired transits. A good forwarder will always
ensure everything is in order, but even the best ones cannot accomplish this
without cooperation from their customers. The final steps to a quote entail sales
terms and customs clearance of the freight at the destination port. Sometimes a
shipper will ask the forwarder to provide true door-to-door service, providing
clearance and eventual delivery directly to the consignee —something any
established forwarder would be able to provide with a network of foreign agents.
Quite often, the customer or consignee will wish to arrange the clearance and
recovery of the freight themselves. This is logical, since the consignee exists
locally and, if working with imports often, should have his own customs brokerage
contacts. When this is the case, the forwarder looks to the customer to dictate the
method and routing of transportation. Sales terms ensue from Incoterms, which
define the roles of the buyer and seller in the arrangement of transportation, as well
as clarify when the transfer of ownership of the merchandise takes place. Your
forwarder can help you determine the INCOTERM that best suits your situation.
Once the forwarder has the information described above, he will begin to map out
your shipment. He will take many factors into consideration, including but not
limited to:
Can those carriers perform the transportation within the desired time frame?
Is there enough time to meet the carrier’s requirements for tendering of freight?
Are there any financial issues (e.g., insurance, letters of credit, special payment
arrangements, etc.)?
As the middle man in highly complex shipments, one of the biggest challenges that
forwarders face is that they are responsible for everything, yet control nothing.
They are accountable to both shippers and carriers, and although they may never
see nor touch the cargo and have no control over physical assets, they are held
responsible by their customers for any unforeseen delays or issues. This lack of
control is further compounded by limited visibility, making it difficult at times to
determine the lowest cost method to transport shipments; gain real time access to
information on shipment status; and easily connect electronically with customers
and trading partners to lower the cost of doing business. As forwarders already
operate on very tight margins, they are also impacted by the continued weakening
in the global economy.
CHAPTER 6
FORWARDERS
The freight forwarder is hired to get the product to the customer by a specific date
and in an undamaged state, while also resolving the various export and import
issues that could be involved in the movement of the goods.
Freight forwarders will assist their customers in providing the correct labeling
they require for their items. The correct label will be required to show the precise
items in the shipping container, any hazardous items, country of origin, correct
weight in pounds and kilograms, port of entry details, and any details that are
required in the language of the destination country.
Companies looking to export items can use freight forwarders to not only save time
and effort but to ensure that the goods arrive at the customer’s site on time and
without incident. A freight forwarder can provide the exporter with all the
necessary documentation as well as liaise with the transportation companies
required to get the items to the customer. Services render by freight forwarders
includes but not limited to the following:
Warehousing
Export packing
Pre-shipment inspections
A typical day for a freight forwarder would primarily consist of talking with clients
and warehouse around the world. Taking this information and passing it along to
the appropriate party whether that is a SSL (Steamship Line), United States
Customs or the customer themselves. Along with making sure that the freight the
client is importing or exporting gains entry into the country a freight forwarder
must (most of the time) arrange for said freight to be picked up and delivered to the
final consignee's place of business. This requires contacting trucking companies,
rail lines and even sometimes exporting the goods to a different country for final
delivery. A lot of this is now done over the Internet and phone. A typical freight
forwarder will spend most of the day at a desk in front of a computer.
Freight forwarding is a service used by companies that deal in international or
multi-national import and export. While the freight forwarder doesn't actually
move the freight itself, it acts as an intermediary between the client and various
transportation services. Sending products from one international destination to
another can involve a multitude of carriers, requirements and legalities. A freight
forwarding service handles the considerable logistics of this task for the client,
relieving what would otherwise be a formidable burden.
Freight forwarding services guarantee that products will get to the proper
destination by an agreed upon date, and in good condition. The freight forwarding
service utilizes established relationships with carriers of all kinds, from air
freighters and trucking companies, to rail freighters and ocean liners. Freight
forwarding services negotiate the best possible price to move the product along the
most economical route by working out various bids and choosing the one that best
balances speed, cost and reliability.
A freight forwarding service generally provides one or more estimates to the client
along with advisement, when necessary. Considerations that effect price will range
from origin and destination to special requirements, such as refrigeration or, for
example, transport of potentially hazardous materials. Assuming the client accepts
the forwarder's bid, the freight is ready for shipping. The freight forwarding service
then undertakes the responsibility of arranging the transport from point of origin to
destination.
One of the many advantages of using freight forwarding is that it handles ancillary
services that are part of the international shipping business. Insurance and customs
documentation and clearance are some examples. As a consolidator, a freight
forwarding service might also provide Non-Vessel Operation Common Carrier
(NVOCC) documentation, or bills of lading. Warehousing, risk assessment and
management, and methods of international payment are also commonly provided
to the client by the freight forwarding service.
A good freight forwarding service can save the client untold time and potential
headaches while providing reliable transportation of products at competitive rates.
A freight forwarding service is an asset to almost any company dealing in
international transportation of goods, and is especially helpful when in-house
resources are not versed in international shipping procedures.
CHAPTER 7
As a person who professionally, against remuneration, on his own name but on the
account of a Customer or in the name of a Customer, covenants to forward or
receive goods, to organize a part or whole process of translocation of goods, as
well as to render the other services related with attendance and translocation of the
Goods. In relation to these activities performed by the Freight Forwarder, the
general rules regulating a special kind of activity or other mandatory rules will
apply, provided that the Freight Forwarder declares that the aforementioned rules,
agreed upon by the third parties, with whom the Freight Forwarder has entered into
agreement in order to perform an accepted forwarding order, are mandatory. The
Freight Forwarder can perform the carriage himself. In such case he has the rights
and obligations of a Carrier at the same time.
He may also undertake to perform other functions connected with the main
contract such as warehousing (including storage in transit) group age or
consolidation, packing, documentation, weighing and measurement of cargo
container leasing, insurance, foreign exchange transaction etc. In case he is
required to be licensed or approved by the Government or other Public Authorities
for the performance of any of his functions, the term ‘Freight Forwarder’ would
mean only such licensed or approval persons. As an agent acting on behalf of his
principal, he moves different compatible consignments from individual consignor
to various consignees usually situated in the same destination (country/area), and
forwarded as one overall consignment. The goods are consolidated into a full
container load with the shipping line issuing groupage bill of lading to the
forwarder. This is the ocean bill of lading and shows a number of consignments of
groupage of a certain weight and cubic measurement in a cargo manifest form. The
forwarder issues house bill of lading cross referring to the ocean bill of lading,
which is merely a receipt for the cargo and does not have the same status as the bill
of lading issued by the ship-owner.
PERFORMANCE OF CONTRACT
(1) He performs carriage by his own means of transportation and issues his own
transport documents. He acts as sea carrier or multimodal transport operator
issuing his own bill of lading or FIATA bill of loading called the Negotiable
FIATA Multimodal Transport Bill of Loading;
(2) He performs a carriage by means of transportation owned by the third party, but
issues his own transport document (contracting carrier).
(3) The forwarder shall perform his duty with due diligence and shall take care of
the goods entrusted to him as a man of ordinary prudence thereby protecting the
interest of his customers. In the event of the Forwarder agent takes the care of the
goods entrusted to him as a man of ordinary prudence he shall not be held
responsible for any loss or damages that may be suffered by the goods entrusted to
him.
(4) A customer shall give the Forwarder such instructions as are necessary for the
performance of the contract and the latter shall abide by these instructions in a
manner suited to the requirements of the customer. If however, the Forwarder is
satisfied, at any stage, that a departure from those instructions is justified in the
interest of the customer, he shall be at liberty to act accordingly. The Forwarder is
not in a position to guarantee a firm date in regard to the arrival of the goods at
destination. In the absence of any specific instructions issued by the customer, the
Forwarder is free to exercise his discretion in the choice of sub-contractors, modes
of transport and transportation, routes. Provide further that in the absence of any
specific instructions in writing the
Forwarder shall be at liberty to exercise his own judgment for the delivery of the
goods and for transport of the goods as a man of ordinary prudence.
(5) Customer shall advance such sums as may be required by the Forwarders for
meeting disbursements on account of the customer.
(6) The Forwarder is not responsible for effecting cargo insurance but may arrange
such insurance if so instructed by the Customer. In such cases, cargo insurance will
be arranged by the Forwarder on account of the customer. On such terms and
conditions as may be acceptable to the insurers.
(a) The Forwarder is liable only for his own faults attributable to himself or his
employees.
(b) The Forwarder shall not be liable to the customer for consequential loss or loss
market ever cause.
(c) The Forwarder shall not be liable for acts or omissions for third parties such as
re forwarders, carrier etc. provided he has shown due diligence in the choice of
such third parties. If it can be proved that he has not done so, his liability shall not
exceed that of any third party held liable, and whom he had contracted with.
(d) The liability of the Forwarder for loss or damage to goods will be fixed on the
basis of the market value of the goods at the time of acceptance by the freight
forwarder and will not, under any circumstances, exceed that market value or a
sum at the rate of Rs.14/- per kilo of the gross weight of the goods lost or damaged,
whichever is less subject to a maximum of Rs. 15,000/- for each occurrence of
loss.
(e) The Forwarder may arrange/provide Road Transport for customer and in such
event the Forwarder shall not be held responsible as a carrier or assume the
liability of a carrier.
(f) In the event of the liability of the Forwarder being sought to be varied, the
variation shall only be affected by a written document signed by the Forwarder, in
the absence of such a document the liability of the Forwarder shall be governed as
provided herein.
Right to lien detention:-
(a) Constituents shall pay the bills presented by the Forwarder within 15 days of
their presentation, failing which penal interest at 3% above Bank’s lending rate of
interest shall become due and payable.
(b) The Forwarder has a right to lien and a right of detention over the goods or
other securities and effects lying within his power of disposal in respect of any
amount whether already due for payments or not which the Forwarder is entitled to
receive in respect of services to the customer. In exercise of the lien under this
clause, the Forwarder shall be entitled to dispose of the goods, either by public or
private sales upon which lien is exercised, to recover his dues, provided that he
gives a written notice of at least 7 days to the customer of his intention to do so.
The Forwarder is entitled to recover the entire balance amount from the customer
after recovery of the dues by the safe of the goods under this clause and the right
exercised by Forwarder under this clause shall not be deemed to have been waiver
of his right to take further legal steps to recover the dues.
Time Limit
Claims against the Forwarder shall be time barred within a period of one year
commencing from the day of delivery of the goods to the consignee named in the
contract or, if no delivery has taken place from the date of the conclusion of the
Forwarding contract.
Jurisdiction
Unless expressly agreed to the contrary, claim against the Forwarder shall be
decided at the principal place of his business. All juridical relations between the
Forwarder, the customer or authorized persons shall together with the application
of these conditions, be regulated by Indian law.
Arbitration
Any dispute between the Forwarder and the customer arising in connection with
performance of the contract shall be settled in accordance with the provisions of
the Indian Arbitration Act at the principal place of business of the Forwarder, each
party appointing an arbitrator and the two arbitrators, in the event of disagreement
appointing an umpire whose decision shall be final and binding upon both parties
provided the arbitrators to be appointed under this clause shall be appointed only
from the panel of arbitrators duly approved by FFFAI.
FINDINGS
The researcher here realize and say that, the changing in roles of freight forwarders
compare to early stage, has increase in prodigious manner as there are little or no
changes in the roles, functions as well as the differences between a forwarder, and
a NVOCC (non-vessel owing common carrier) as both belongs to the same
categories of contractual carrier and a non-asset based which issue bill of lading on
ship which they neither own nor operate.
freight forwarders now establish a credit relationship with the shipper or the sub-
carrier to avoid complications associated in delays of payment or the conversion of
currency.
CONCLUSIONS:
This is the step where the researcher concludes about the research project
where he describes the nature of how the project is done and who are the targets in
his research and what is the optimum result that he obtained from doing this
research project. The research here says about the satisfaction level of the
customers and how the freight forwarders meted out their expectations, the
researcher discover that the service offered by the freight forwarders are at the very
best level to the customers. Similarly the freight rates offered and the value added
services rendered are also in a good level, but the customers are expecting a
valuable solutions provided by the freight forwarders. The customers are having a
good relationship with the freight forwarders for more than 5 to 15 years and this
makes them comfortable to move smoothly with the freight forwarders. This
project is done through various surveys like mail, interview and observation
methods. The researcher hereby concludes that the satisfaction levels of the
customers are at a high level and the expectations are clearly meted out by the
freight forwarders in an effective and a precise manner.
BIBLIOGRAPHY
http://www.tiaca.org/images/TIACA/PDF/The%20Changing%20Role%20of%20th
e%20Freight%20Forwarder.pdf
http://www.descartes.com/resources/industries/09jan_is_freightforward.pdf
http://www.ita.doc.gov/exportamerica/TechnicalAdvice/ta_forward_efficiency_04
03.pdf
http://www.dachser.com/de/de/08_FIATA_ModelRules_eng.pdf
http://www.agilfreight.co.in/standard%20trading%20conditions.pdf
http://www.blurtit.com/q950778.html
http://www.aect.org/edtech/ed1/41/41-01.html
http://www.google.co.in/url?sa=t&rct=j&q=advantages%20of%20descriptive%20r
esearch&source=web&cd=1&sqi=2&ved=0CCQQFjAA&url=http%3A%2F%2Fw
ww.cwu.edu%2F~jefferis%
2FPEHL557%2Fpehl557_descript.html&ei=AHy2TsOeG4TyrQfnvojbBA&usg=
AFQjCNFFMjYQ39X3I7_VZ09Xn54dO-69aA
http://www.cepa.org.gh/researchpapers/Trade-facilitation-Freight-Forwarders-
200533.pdf
http://www.google.co.in/url?sa=t&rct=j&q=objectives%20for%20freight%20forw
arding&source=web&cd=1&ved=0CCkQFjAA&url=http%3A%2F%2Fwww.pst-
clc.cz%2Fen%2Fobjectives-
and-philosophy&ei=7sa3TrUjjOqtB5jMneAD&usg=AFQjCNHc0FoLnBy-
LtBEKP5b9Fay-M8rIA
http://www.researchintouse.com/nrk/RIUinfo/outputs/ZC0205_02.pdf
Readers with a particular interest in the use of regression analysis under Title
VII may wish to consult the following references: Campbell, “Regression Analysis
in Title VII Cases—Minimum Standards