RTMNU-MBA(Outcome based CBCS)/Semester-II/Summer 2020/Question Bank

2020

PLEASE NOTE:

 Each faculty member need to submit 5 questions or numerical along with their
answers/solutions. [Word File Name to be saved as yourname_course name e.g SMETRE_FM]
 One question per unit / CO needs to be submitted to m.joshi@tirpude.edu.in
 Last date of submission: Tuesday 07 Jan 2020.
 Detailed answer and solution are expected (only pointers and key headings are NOT enough)

FORMAT for submission of Q & A

Name of the faculty: Dr.Rashmi Gupta Course: Human Resource Management

Name of the college: Dr.Ambedkar Institute of Management Studies and Research, Deekshabhoomi,
Nagpur

CO1 Question: Differentiate between Personnel Management and Human Resource Management
by giving suitable examples.

CO1 Answer:

Basis of difference Personnel Management Human Resource Management

Objective Works for organizational interest It projects the development of

individuals in accordance with
the needs and aspirations

Function Staff function Line function

Employee Relation Pressure, tactics and coercive Team building. mutual

measures understanding and motivation.

Roles Specialist, professional Largely integrated in

management

CO2 Question: Write down the Job Description and Job Specification of a Receptionist of a 5star
Hotel.
CO2 Answer:

Hotel Receptionist Duties and Responsibilities(Job Description)

 Greet hotel guests; answer any questions or concerns

 RTMNU-MBA(Outcome based CBCS)/Semester-II/Summer 2020/Question Bank
2020

 Provide an outstanding guest experience

 Maintain an orderly front desk

 Operate computer programs and multi-line phone systems

 Maintain guest records and book reservations

 Complete basic cashier and bookkeeping responsibilities

 Contact necessary staff to solve problems when challenges arise, ensuring guest comfort
Hotel Receptionist Requirements and Qualifications(Job Specification)

 High school diploma or equivalent

 Significant work experience handling guest service responsibilities, preferably in a

hotel/reception setting

 Strong working knowledge of the Microsoft Office Suite and all other relevant computer
programs

 Excellent written and verbal communication skills;

 Fluent in English

 A proactive approach to dealing with issues that may arise

 Highly organized, able to multitask and prioritize and work under pressure

CO3 Question:Suppose Human Resource Planners forecast that computerisation in Wadia

Industries Ltd. indicates that the firm needs 25% newer employees in the next 3 years, what
actions would you suggest the management of Wadia Industries Ltd, being its Chief Personnel
Manager?
CO3 Answer:
 RTMNU-MBA(Outcome based CBCS)/Semester-II/Summer 2020/Question Bank
2020

Students are expected to explain the above diagram in detail and suggest the company to go for
Recruitment and Selection

CO4 Question: A new Pizza outlet of an established chain is opened in your town and they have
hired you as an external trainer to impart a motivational training programme to their staff.
What will be the contents and methods you will use to make the programme meaningful and
beneficial?Justify your answer by highlighting the merits and demerits of the training method.

CO4 Answer: Off the job training techniques like Behavior Modelling, T-group Training will be
suitable. Students are expected to write the merits and demerits of each method.

CO5 Question: Why is Performance Appraisal necessary in modern organizations?

Discuss MBO method of appraisal in FMCG company.

CO5 Answer: Performance Management System at HUL

A structured method of formally and objectively evaluating employees’ performance

with respect to their objectives.

– Addresses the issue of an employee’s development by providing them with structured

and in-depth analysis of strengths and areas of improvement

– Provides with input for annual increments, training and development.

– Employee Performance management at HUL includes planning work and setting

expectations, developing the capacity to perform, continuously monitoring
performance and evaluating it.
 RTMNU-MBA(Outcome based CBCS)/Semester-II/Summer 2020/Question Bank
2020

Management by Objectives (MBO):

 The MBO focuses attention on participative goals that are tangible, verifiable & measurable

 The superior & subordinates jointly determine goals to be considered during appraisal period & what
level of performance is necessary for subordinates to satisfactorily achieve specific goals

 During performance appraisal period the superior & subordinates update & alter goals as necessary
due to changes in business environment

 If not achieved identify reasons for deviation