Patricia Louise Q.

Luayon
004 Ortega St. Estaka, Dipolog City
0910-449-0095 | plouiseluayon26@gmail.com

Profile

My extensive experience in the customer service industry has taught me the value
of providing positive, individualized service to all customers. As a part time
saleslady and an intern in DAR, I worked one-on-one with customers to ensure
that all of their questions about products were answered and that each customer
felt listened to. This will make use of my interpersonal skills to achieve goals of a
company that focuses on customer satisfaction and customer experience.

Educational Background

Bachelor of Science Major in Medical Technology

SY 2013 to 2014 | Silliman University

Bachelor of Arts Major in Psychology

SY 2014 to 2015 | Silliman University

Bachelor of Arts Major in Political Science

SY 2015 to 2019 | Silliman University

 Learned about the branches of knowledge that deals with systems of

government; the analysis of political activity, political behavior, and political
thoughts; determined the distribution of power and resources; and wrote a
lot of research papers

 Took college internship at Department of Agrarian Reform in Dumaguete

City 2018
Work Experience

Department of Agrarian Reform Region VII | Assistant Secretary of the

Admin Intern

January to February

 Create memos.
 File documents in proper folder
 Type documents
 Organize documents

Online Saleslady | Fulltime

Brgy Estaka, Dipolog City

2018 to present

 Satisfy customer’s needs

 Deliver orders
 Entertain with customer’s messages

Unique Sneakerhead RTW | Part time Saleslady

Brgy Calindagan, Dumaguete City

August 2018 to February 2019

 Maintain the store clean and organize

 Help with the inventory
 Entertain with the customer

D’Hotel and Suites | Front Office Associate Trainee

Rizal Avenue corner Osmena Street, Dipolog City

July to August 2019

 Handle customer requests promptly

 Keep a record on people who have come to the office
 Maintain records of the guests’ queries /feedback
 Handle with the snackbar inventory
 Handle with cash and also maintains account records
 Maintain neat and clean desk and lobby area at all times and greet all
guests with courtesy
  Develop and maintain effective professional relationship with all clients and
provide assistance on phone and in person

References
Available upon request
Skills

• Started writing since grade school

• Friendly and patient
• Hardworking
• Calm ability to work under pressure
• Multi-tasking capabilities
• Valued for fast, friendly service and accuracy in handling customer
transactions
• Very willing to learn
• Flexible enough to meet the needs of diverse customer base
• An incredibly organized person

Organizations

*Omicronian Society Alpha Chapter

Silliman University
President 2017-2019
Treasurer 2016-2017
Member since 2015

*SilinganZaNorte Organization
Silliman University
Member 2013 to present

*CAS Chess
Silliman University
Member 2014 to present

*All University Cheerleading Team

Silliman University
Member 2013

*LEAD-Volunteer Alpha Chapter

Silliman University
Women’s Organizer 2017