CURRICULUM of CORE ABILITIES (CoCA)

SECTOR ALL SECTORS

SUB SECTOR ALL SUB SECTORS
JOB AREA ALL JOB AREAS
NCS AREA CORE ABILITIES
ABILITY UNIT TITLE BASIC WORKING COMMUNICATION

The person who is competent in this CA shall be able to communicate effectively using appropriate language
and formats as well as understand organisational practices and intercultural communication.

LEARNING OUTCOME Upon completion of this competency unit trainees will be able to:
 Apply working language appropriately (English / national language etc).
 Apply oral communication and speak reasonably.
 Understand reading materials.
ABILITY UNIT ID Z-009-1:2015-CA01 Level 1 Training Duration 10
Training Delivery
Ability Knowledge Performance Assessment Criteria
Hours Mode
2. Apply oral 2.1 Types of oral 2.1 Identify the purpose of oral Knowledge Knowledge 2.1 Purpose of oral
communication communication. communication. 3  Lecture communication is defined.
and speak 2.2 Appropriate language 2.2 Use appropriate language  Group 2.2 Appropriate language and
reasonably. and formats. and formats for oral discussion format is explained.
2.3 Basic communication communication. 2.3 Appropriate language and
methods. 2.3 Apply basic communication format to communicate
2.4 Sign language and methods. clearly is used.
gestures. 2.4 Demonstrate body language 2.4 Sign language and gesture is
2.5 Ideas and information sign and gestures. demonstrated.
delivery. 2.5 Express ideas and 2.5 Ideas and information are
2.6 Cultural awareness information clearly. expressed clearly.
2.6 Speak clearly and listen 2.6 Good speaking and listening
properly. skill is applied.
2.7 Recognise intercultural 2.7 Multicultural sensitivities are
sensitivities. recognised.

CoCA bagi Z-009-1:2015-CA01 Basic Working Communication

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