Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Possible problems
• misunderstanding
• delay of work
• mistrust
• the company can successfully manage and monitor its remote teams
• the international team can meet deadlines as established to build trust
How?
Communication
Face-to face communication (when the teams are forming)
• an India-based project manager —> to US (customer's location)
• an US-based project manager - to India (discussions with the staff)
• to establish rapport that bridges time and space
other forms of communication
Economic advantages
Additional efforts —» achieving successful intercultural communication
Intercultural communication -> the process of sending and receiving messages between people
with different cultural background
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People coming into contact with people from other culture
Multicultural workforce
Strong companies
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Advertisements: “Local insight. Global outlook” (Hong Kong Bank)
“Think global! Act Local!” (Sandoz)
"glocalisation"
the need for standardization in organizational design, systems and procedures increases;
pressure to adapt the organization to the local characteristics of the market, the legislation,
the fiscal regime, the socio-political system and the cultural system;
corporate success depends on the balance of the two characteristics.
The next stage of going global requires high-level skills to manage DIVERSITY (inside and
outside the organization)
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Cicero: "cultura agrorum" referring to crops and everything they require, and "cultura animi"
meaning educational effort directed towards the refining of soul.
Rousseau: culture + education the development of human character (to make it better; to
leave no room for evil).
Romanticism: enrichment of the meaning of culture; national culture whose constitutive nucleus
is folk culture.
Herder: the modern concept of culture: “a culture of the entire world, a culture of all spaces, all
times, all peoples”.
Hegel: culture = heritage to which all generations have contributed their principles, prejudices,
life experience.
Modern times: culture = a dynamic process with a view to educating people according to a
certain ideal.
A new type can be added: communicational referring mainly to the spreading and ”learning”
of culture.
Romanian contributions: Dimitrie Gusti, Constantin Rădulescu Motru, Simion Mehedinţi, Tudor
Vianu and others.
Culture = a complex and interrelated set of elements comprising knowledge, beliefs and
values, arts, law, manners and morals and all other kind of skills and habits
acquired by a human being as a member of a particular society.
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throughout its existence;
the cumulative character of culture. Throughout history, culture collects and
maintains all the valuable results of human activity
works that have got universal value.
b. the diversity of the cultural values recognised and used in a specific historical period of
time;
ancient culture; medieval culture; modern culture;
Culture integrates values corresponding to different historical periods of time.
(Contraction of historical time: Plato becomes contemporary with both Hegel and
Sartre;
Extension of historical time: elements of the ancient cultural life are hidden in our spiritual life
leading to cultural eternity.)
c. the values specific to a certain cultural and geographical area
(European culture, Romanian culture, etc.)
d. the totality of values belonging to a social system, at a certain moment of its historical
development;
(Romanian culture at the end of the 20th century)
each social system includes a specifically structured system of values;
each social system can be associated with a certain system of values;
any social system is identified by its own system of values;
the essence of any social system is its own cultural system.
"Once upon a time there -was a great flood, and involved in the flood
were two creatures, a monkey and a fish. The monkey, being agile and
experienced, was lucky enough to scramble upon a tree and escape
the raging waters. As he looked down from his safe perch, he saw the
poor fish struggling against the swift current. With the very best of
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intentions, he reached and lifted the fish from the water. The result
was inevitable." (Adams, 1969, pp. 22-4)
Branches and leaves: the visible area: clothing, houses, customs, manners etc.
The trunk: beliefs, values, norms
The roots: cultural roots: basic assumptions
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c. Spencer – Oatey (2000)
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Norms indicate what the group considers right and wrong.
Values refer rather to the ideals shared by the group, often based on the definition of good and
bad.
Norms give us a feeling of “This is how I normally should behave”.
Values “This is how I aspire or desire to behave”.
A culture is relatively stable when the norms reflect the values of the group.
If not destabilising tension (Eastern Europe the norms of communism failed to match the
values of society); disintegration = logical result.
Organisations
Institutions
Corporations
Families have their own rules while sharing the general norms of the culture they work in.
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Business organisations advantages enable them to organise the activity inside the company
according to those rules that may ensure maximum of efficiency.
However to strike the necessary balance between the existing cultural norms and the
required coercive level of the rules inside the company.
Roles: behavioural expectations of a position within a culture: king, president, priest, father,
son, adviser, chief executive, husband, wife, prime minister etc.
Once someone has been given or has taken a certain position within a group of people, he or she
should develop that type of behaviour that is culturally associated with the expectations people have
of that role. If not, the society will sanction all those elements of behaviour that represent variations
of the behavioural pattern associated with the role.
To explain cultural differences to go back to the core of human existence The basic value
people strive for: survival
myself
the others
Time perceived by its social functions (enable people to organise their individual and group
activities)
Time-related cultural differences (Usunier, 2000:27-33)
Relevant aspects:
economic meaning of time (the extent to which time should be regarded as a tangible commodity)
monochronic versus polychronic use of time (possible combinations of time and tasks)
linearity versus cyclicity of time (perception of lifetime as a single continuous line or as a
combination of multiple cyclical episodes)
time orientation towards past, present and future.
Obvious contrasts across cultures with reference to time
Economic meaning of time refers to the way in which cultures answer the question "Is time money?"
time a limited resource (in "time-is-money" cultures)
time plentiful and indefinitely available (in some Asian cultures).
Implications of time perception in business:
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time = a scarce resource business people are concerned about allocating it optimally between
competing activities
Consequently, they are very strict with time schedules, appointments etc.
The way in which tasks are scheduled (HALL, 1983) two extreme behaviours of task scheduling:
monochronism and polychronism.
In monochronic-time cultures
only one task is undertaken at any (preset) time, following a schedule
"agenda societies" people tend to adhere to present schedules
In polychronic-time cultures
- people do several tasks at the same time
- modify preset schedules very often
- seldom have the feeling that time was "wasted"
- often work after preset hours
- break their schedule, if they have one
Polychronic-time societies are not concerned about the PERT (programme evaluation and review
technique) method by which polychronic tasks are reduced to a monochronic solution (the critical path).
Linearity and cyclicity of time source of cultural differences as related to attitude to time
These differences may originate in: religion, natural rhythms of years, seasons and days or social division of time
periods, which is more arbitrary.
Linearity as opposed to cyclicity reflects the basic distinction between Christianity and the Asian
religions including Hinduism and Buddhism.
Christian cultures
people have only one worldly life
the final Judgement Day gives the soul the chance to continue to live after death
a linear perception of time
Cyclicity on the death of the body the soul is born again in another body, until a pure soul is
allowed to escape the cycle and go to nirvana (attained by extinction of all desires and individual existence
which means absolute blessedness in Buddhism and absorption into Brahman in Hinduism).
For Christians achievement active, impatient they think their soul is given only one
worldly life
People believing in cyclical reincarnation of the soul more patient
Two perceptions:
"all the time I have got" and "one of my times across several lives"
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2. Other elements of cyclicity:
natural changes: years, seasons, movements of the Sun/ of the Moon
"modern societies" associated with technology
"traditional societies" nature-related
some arbitrary divisions: related to economic and social events the Roman nundinae
Time orientation:
past-oriented cultures
present- oriented cultures
future- oriented cultures
Cultural models of time:
the European-American (Anglo) model
"linear- separable"
three dimensions: past, present, future
time can be sliced into units and allocated to specific tasks
time can be saved, wasted or spent
the Latin-American model
"circular-traditional"
rooted in their traditional cultures
action and everyday life organised by the natural cycles of the moon, sun and seasons.
Hall (1983:58)
"The Japanese are polychronic when looking and working inward, towards them. When dealing
with the outside world (...) they shift to the monochronic mode. (...) The French are monochronic
intellectually, but polychronic in behaviour".
Makimono model of time: Japan
Hayashi (1988:10): "in philosophical terms, we might say the past and the future exist
simultaneously in the present" or, "the present is a temporal period that links the region of the past with the
world of the future" (HAYASHI, 1988:18).
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Past
Future
Space:
physically (a country, a county, a district, a city)
abstractly (a group of people based on common characteristics, such as education,
religion or professional associations)
As a cultural issue, space is related to some key aspects that occur at the level of a
community:
• whether people are insiders or outsiders
• rights and obligations for in-group members
• whether it is possible for outsiders to gain insider status, or a limited part of it
• membership conditions for those who want to enter a certain space.
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Space-related cultural differences derive from some basic orientations:
a) personalisation versus depersonalisation
who a person is / what a person can do
the being orientation / the doing orientation
The being orientation
emphasis on belonging (on characteristics shared by a certain group of people)
a certain family, a certain social class/group, ethnic background, religion or
nationality)
other criteria: age, gender, marital status individuals belong to other groups
and reveal other contrasts:
youngsters vs. older people (age);
male vs. female (gender);
married vs. unmarried (marital status)
based on the assumption that who a person is influences (naturally, legitimately
and forcefully) their roles, power and capacities they have in the society.
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b) in-group versus out-group orientation
c) group membership
In-group orientation
ties relationships of loyalty
oriented towards defending the values of the group + maintaining a sense of the
honour of the group
Loyalty fundamentally non-reciprocal; based on kinship or patronage
Strong in-group orientation
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increases an insider's loyalty
decreases the feeling of obligation towards outsiders
Out-group orientation
universal rules, applied to everybody
Objectivity and reciprocity prevail over loyalty
Loyalty to the impersonal values and rules that govern the society as a whole.
In-group/out-group orientation deep influence on the system of ethics and morality in a
particular society.
business people to gain access to their partners' group.
Group membership assumptions supply important information to:
marketing negotiators
foreign firms when faced with a competitive local environment
management (to recruit and promote sales people)
situations that involve business ethics
If membership cannot be gained, an individual may have one of the following three
positions:
"tolerated outsider" - considered different but useful for practical purposes. This status
allows comfortable relationships, favourable to developing business.
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"recognised outsider" - a status closer to membership. Generally, such a person has been
living in the culture for a long period of time, speaks the language fluently and has
established strong relational network.
"Recognised outsiders" are often used as ambassadors, cultural translators or
mediators from the outside world of a foreign group to the in-group.
Business school graduates: (Grandes écoles in France, those holding the title of
"Doctor" in Germany) "modern groups" based on "doing" and competence rather than
"being", age, gender, group membership.
► Membership is gained on objective, non-discriminatory criteria
► to the benefit of the society to have the "best people" doing "the appropriate job"
Usunier (2000:39): "The world of academia (...) is very 'outgroupist' for gender,
nationality, religion or age, but it is very 'in-groupist' when it comes to doctoral degrees
and the journals where people publish".
Group membership assumptions supply important information to:
marketing negotiators
foreign firms when faced with a competitive local environment
management (to recruit and promote sales people)
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situations that involve business ethics
Group orientation different attitudes:
Example:
favouring one party over another
out-group-oriented people an act of corruption
in-group- oriented people a standard practice
USA Japan
Great China
Britain India
Australia Pakistan
France Taiwan
Venezuela
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of the group
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Individualistic cultures:
single representatives
vote on behalf of the company
Decision-making
Collectivistic style:
effort to achieve consensus
detailed consultations
collective goals usually, consensus is achieved
time-consuming
implementation stage proceeds smoothly
results = more stable
Individualistic style:
- individual opinion and voting
- time-saving
- many decisions are altered later on
- delays in implementation (problems that have not been thought of at the right time)
Motivation
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Trompenaars (1993): some characteristics of the two attitudes developed from two
different cultural orientations.
Particularistic cultures favour the being attitude in job & power allocation, in the
process of moral reasoning
Particularists:
favour and protect friends, people who mean something to them even when they
break rules or laws.
Trompenaars' research shows that "countries will be more or less universalistic
depending on what rules are involved" (Trompenaars, 1993:36)
should allot twice the time normally necessary to come to a contractual agreement.
"It is important to create a sound rational and trustworthy basis that equates the quality
of the product with the quality of personal relationship" (Trompenaars, 1993:41)
business talks the time taken to grow close to your partner = a guarantee for
avoiding trouble in the future
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b) subsidiaries in particularistic cultures
will only pretend to comply with the universalism of the head-office (local,
particularistic standards are protected and followed as soon as the attention of the
head-office is diverted to other matters)
Interaction procedures
universalists have to do business with particularists
Useful tips:
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Universalistic partners will:
come up with "rational", "professional" arguments
fight for imposing uniform procedures
appeal to a lawyer's advice (if anything is in doubt)
insist on establishing formal ways of changing the way business is conducted
inform publicly about any change that might occur
tend to treat all similar cases in the same way
(a universalist's invitation to "get down to business" should be taken as a polite piece of
behaviour)
Important:
• their relationships within the global context of business;
• role of economic & political elements in intercult. business
communication
• educational system global work environment;
• social systems intercult. business communication
Universal systems:
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• economic syst.
• political syst.
• education
• marriage and family syst.
• social hierarchies
A. Economic systems
Other elements that should be taken into account when an economic system is
described:
• public and private sectors
• distribution of goods USA: based on the capacity to pay
Cuba: according to need
• the import/export system, etc.
Elements of description
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Great Britain
attitudes + beliefs + practices related to marriage & family held by people in a particular culture
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In some cultures
sharing the family wealth with outsiders
protecting outsiders unknown concepts
In other cultures:
work & family life often combined
(business guests)
invited to the host's home: America and some European countries
not invited: Japan, Taiwan, some European countries (Germany)
Types of family
a. family structure
Nuclear family: father, mother, children
Extended family: grandparents, uncles, aunts, and cousins
in some parts of Israel children brought up and taught communally (each community member
takes part in raising and educating each child)
Italy: family= the most important affiliation (also responsible for other people working
for the family)
necessary: affiliation with at least one prime interest group (a political party/trade union) to live and work
USA: viewed negatively (the persons being hired under such circumstances are considered
unqualified or corrupt)
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Polyandry one woman with many husbands was practiced by some
(a means to reduce birth rate) Polynesian nations
Monogamy one man – one wife North and South America;
serial monogamy is practiced by Europe; the Orient; parts of
remarrying after divorce and after Africa
the death of the spouse
USA
dating: around the age of 13
premarital sex is common many couples choose to live together prior to or in place of
marriage
the average age for marriage: men: 26; women: 24
nuclear family: monogamous/ serial monogamous parents/single-parent families
close relationship with members of the extended family
traditional family: father, mother, one or more children
one out of three children are born out of wedlock (outside marriage)
some women are choosing not to marry the father of the baby
half of all women work affects decisions on family size
many older members of extended families live in private or governmental institutions
rather with their immediate families (mobility of the family; changes in living conditions)
CANADA
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similar to that in the USA
dating; at the age of 16
patriarchal society
(frequently)both parents work outside the family
divorce rate: low predominantly monogamous society
FRANCE
GERMANY
marriage : after the age of 20 (general belief that they must have some financial security
prior to marriage)
living together before marriage is not unusual
patriarchal (norm: one or two children)
former East Germany; both parents work; West Germany; less common for both parents
to work
JAPAN
in the past; many marriages were arranged
dating begins around the age of 15
average age for marriage is 27 for men and a little younger for women
men think they must be financially secure before marriage and they assume financial
responsibility for the marriage
in the past, it was consider improper for a woman to work outside the home; father was
the breadwinner and mother was responsible for the household
nowadays; many women choose to have a career rather than a family.
families: monogamous and small (fewer than three children)
divorce rate: very low
to have a male heir is important in Japan
SAUDI ARABIA
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women and men are separated in most aspects of life
women do not socialize in public with men; when in public, they are always accompanied
by a male relative.
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