AZQ ERD Sunnyvale, CA

Phone: 1.234.567.8910
Email: azq.erd@gmail.com
Summary
Currently working as QA Lead with more than 8 years of QA experience in the domains of Mortgage,
Banking, Trading and Risk Management (TRM), Healthcare, Billing, and Telecom. I have worked on
projects for several leading international clients like Freddie Mac, TD Bank Financial Group, Fidelity
Investments, Department of Health (UK), BUPA (UK), Sprint and Giesecke & Devrient. ISTQB
certified with proficiency in Software Quality Assurance and Quality Control. Possess good
understanding of Software Development Life-Cycle concepts and Processes used in software
industry. Good communication skills.
 Subject Matter Expert of the Banking and Financial Domain
 Excellent knowledge of Quality Assurance Processes and testing life cycle.
 Extensive experience in manual testing and Database Testing.
 Experience of creating Test Strategy & Planning documents for the project
 Extensive working experience in testing methods like Functional, Regression, Integration,
System, Security, Usability, Database, Smoke/Sanity, End to End and User Acceptance
Testing (UAT).
 Significant experience of Agile Methodology as well as Waterfall Methodology
 Good working experience of Fidelity Systematics (both IM and ST applications)
 Knowledge of Automation testing using Quick Test Professional (QTP) and Scimitar.
 “Process Champion” for couple of testing processes and implementing these test process,
methodologies and tools
 Extensively used testing tools like HP Application Lifecycle Management, HP Quality Center,
JIRA, Resultspace 2.0, Rally, Synergy Change, Scimitar, Quick Test Professional (QTP),
Rational Clear Quest, Parasoft SOA Test, SOAP UI etc.
 Experience of effectively leading and coordinating User Acceptance Testing (UAT)
 Experience of web service testing using Parasoft SOATest and SOAP UI
 Good at coordination between cross-organizational resources/teams/people to drive results,
resourceful and good at maintaining relationship with all stakeholders of the project
 Significant experience in team management, issue resolution, client communication and
reporting
 Highly motivated, enthusiastic and jubilant person

Project Details
QA /UAT Lead – Freddie Mac (Client of TCS/Clairvoyant) Location: Mclean, VA
Played the role of QA Lead for several projects of Loan Coverage Insight project and Collateral
Valuation Disposition Pricing Operational Enhancements project of Single Family division of Freddie
Mac.

Project #1 – Collateral Valuation Disposition Pricing (CVDP) Operational Enhancements

Release 1, 2 & 3
The Operational Enhancements involves the addition of new Foreclosure Bid Valuation Selection grid
to the calculation of valuation of foreclosure bids and also a list of additional business rules
associated with new grid as well as its impact on the valuation calculation using other grids. This also
includes some application UI changes to cater the addition of new grid to the system as well as

Page 1
addition of the functionality of creating Disputes for the Short Sale requests and perform their
calculations for loans.

Project #2 – Loan Coverage insight (LCI) Legacy Conversion Release 2

The Release 2 conversion involves the creation of Work Orders to take care of migration of past
Settlement and Non Standard Transfer of Servicing deal terms. For all legacy Settlements, the
process creates Settlement Work Order, associate the work order to corresponding loans and update
Selling Exclusion table with any carve outs. For all legacy Non standard Transfers, the process
creates non standard work orders, update the transfer effective date for Transferor and Transferee as
per the Accountability Transfer Date.

Project #3 – LCI Legacy Conversion Release 1

Loan Coverage Insight (LCI) project serves the purpose of capturing, tracking and maintaining
various risk sharing instruments including: Selling and Servicing representations and warrants as well
as mortgage insurance information and credit enhancement details. The Legacy Loan Conversion
added 11 million active loans funded before 1/1/2013 into the LCI’s new Rep & Warrant framework as
part of Release 1. This enables a comprehensive view of the risk characteristics of the entire Freddie
Mac loan portfolio and also resolve any inconsistencies in Representation and Warrants (R&W) data
of legacy loans.
Tools Used – HP Application Lifecycle Management, IBM Rational DOORs, Rapid SQL, SQL server,
Vendor applications, SharePoint, UNIX.
Achievements/Tasks Performed –
 Leading and supporting a QA team to get all testing activities completed with quality and
within timelines
 Test planning, coordination, issue resolution and risk mitigation
 Also performed the business analysis for the requirements
 Requirement Analysis and Requirement reviews
 Created Execution plan and Requirement Traceability Matrix
 Successfully manage the creation of Test Requirements, Test Cases and execution of test
cases for functional testing
 Reviewing the test cases and their priorities
 Data identification and preparation required for execution of test cases
 Provide Ramp up to the new team members
 Defects management, report generation and defect triaging.
 Provide project leadership including project team coordination, estimation and test schedule
planning, Quality Assurance and status reporting (daily and weekly status of execution and
defects logged)
 Training of new and existing team members for different integrated applications and quality
assurance processes and tools
 Led the User Acceptance Testing effort and provided support for User Acceptance Testing in
terms of writing test cases, data setup and defect resolution and test execution whenever
required.
 Interaction with Business stakeholders as and when required for any business clarification or
new requirements.
 Track the testing progress and resolve any critical issues.
 Communication with different groups (Business, Development, Infrastructure, Vendor groups)
to coordinate successful completion of Quality Assurance activities

Page 2
Tools Used: HP ALM (Quality Center), IBM Rational DOORs, Rapid SQL, SQL server, Vendor
applications, SharePoint, UNIX.

Test/UAT Lead – Multiple Projects, TD Bank (Client of Sapient)Location: New Jersey, US

Played a key role of Test/UAT Lead for several projects of TD Bank that is one of the 10 largest banks
in the US and considered as America’s Most Convenient Bank.

Project # 1 – Online Account Opening Direct Deposit Accounts (OAO DDA) Enhancement Rel.2
Played key roles of Test Lead and Subject Matter Expert for a most visible DCTS program of TD
Bank. OAO DDA is an Online Account opening application for the bank which also enabled funding
and identity proofing services as part of enhancements. The new release adds the capability of
recognizing the existing customers and provides extra support to open accounts online. It enables the
customers to perform debit or credit card funding to the new accounts. Along with this, there is an
addition to include State ids and Passport Ids to the identity proofing services for customers.
Project # 2 – TD Advance Deposit
Advance Deposit is the new initiative of the bank in the field of short loans. The eligible bank
customers are allowed to take Advance Deposit i.e. short loans. The bank offered this feature through
web intercepts and banner ads. The customer is also allowed to change the payment option settings
for the Advance deposit. Bank is also targeting Mobile customers by allowing transfers from and to
the Advance Deposit account.
Project # 3 – Retail Internet Banking (RIB) User Experience (UEX) 1.1
RIB is the Retail Internet Banking application for the bank which enables the bank customer to
manage his/her bank accounts, make payments, do transfers, setup alerts, and contact Customer
service for any inquiry. The RIB User Experience brings more fresh and user friendly RIB interface
both in English and Spanish with more enhanced features like help content, Debit Card enrollment,
improved compliance, etc.
Project # 4 – Online Account Opening Direct Deposit Accounts (OAO DDA) Enhancement
OAO DDA is an Online Account opening application for the bank which enabled funding and identity
proofing services as part of enhancements. The new OAO enables the customer to open an account
online with required funding as well. The customer is allowed to fund his/her account using his/her TD
bank account or other financial institution.
Tools Used – Quality Center, Fidelity Systematics, SQL server, Compass Admin, Vendor
applications, SharePoint, Parasoft SOA Test, SOAP UI, Rational Clear Quest,
Achievements/Tasks Performed –
 In recognition to my great work and domain expertise in project “TD Advanced Deposit”
(TDAD), I was awarded WOW Award by the CEO of TD Bank. This award is given to the very
select number of people in TD Bank who perform extraordinary well and add tremendous
value to the success of the project.
 Coordinated Onshore and Offshore handshake for daily activities
 Created Test Plan and Strategy
 Performed Test estimation using Work Breakdown Structure and planned testing schedules
 Requirement Analysis and Requirement reviews
 Successfully manage the creation of Test Requirements, Test Cases and execution of test
cases for functional testing
 Created Execution plan
 Data identification and preparation required for execution of test cases
 Reviewing the test cases and their priorities
 Analysis, logging and tracking of defects. Defects report generation and defect triaging.
 Reporting of daily and weekly status of execution and defects logged.

Page 3
  Led the User Acceptance Testing effort and provided support for User Acceptance Testing in
terms of writing test cases, data setup and defect resolution and test execution whenever
required.
 Extensively used Fidelity Systematics for accessing IM and ST applications for end to end
validations requiring accounts/customer profile searches to validate customer profile
creation/updation as well as account creation/updation in sync with OAO database
 Training of new and existing team members for different integrated applications and quality
assurance processes and tools
 Application Automation testing using tools – Scimitar and QTP.
 Performed the Web Service Testing using SOA Test
 Track the testing progress and resolve any critical issues.
 Exceptional knowledge of different client applications and thus playing the role of subject
matter expert in the team and is the go to person for the entire team.
 Communication with different groups (Business, Development, Infrastructure, Vendor, Direct
Channel group, Online Channel group, etc.) to coordinate successful completion of Quality
Assurance activities
 Tools Used: Quality Center, Fidelity Systematics, SQL server, Compass Admin, Vendor
applications, SharePoint, Parasoft SOA Test, SOAP UI, Rational Clear Quest,

Test Analyst – Wellington Management (Client of Sapient) Location: Boston, US

Played a role of Test Analyst for Revenue Allocation (RA) Engine project of Wellington Management
which is a reputed Investment Management Company. With approximately US$784 billion in client
assets under management, Wellington Management serves as an investment advisor to more than
2,100 institutions located in over 50 countries.
Project Description – Corporate Applications project
RA engine is a part of the executive compensation system used by the Corporate Applications team.
RA engine comprises of different automated nightly processes which allocates compensation grants
to a large number of employees. The engine supports the proper selection, slicing and allocation of
revenue to the employee accounts. It also involves the Exception Management User Interface which
supports the exception handling in case of erroneous transactions.
Tools Used – Quality Center, Resultspace 2.0, Rally, Scimitar, SQL server
Achievements/Tasks Performed –
 Coordinated quality assurance/testing for the Revenue Allocation (RA) engine.
 Perform all QA activities as per Agile Methodology/Sapient Approach (S|A) using Resultspace
2.0 for document reviews, Iteration planning, tracking, stories creation, etc.
 Requirement Analysis and Requirement reviews
 Creation of Test Requirements and Test Cases for functional testing
 Data identification and preparation required for execution of test cases
 Reviewing the test cases and their priorities
 Execution of the test cases
 Analysis, logging and tracking of defects. Defects report generation and defect triaging.
 Actively Involved in Test Planning.

Test Analyst – Fidelity Investments (Client of Sapient) Location: Boston, US

Project Description – SHARES REDESIGN
SHARES is a proprietary shareholder management and executive compensation system used by
Fidelity to manage a variety of complex deferred compensation grants to a large number of

Page 4
employees. The application includes both a shareholder interface for tracking, electing and reporting
as well as a suite of administrative tools to process and monitor employee awards, payment
distribution, transfers etc.
Tools Used – EVA, JIRA, Resultspace 3.0, Rally
Achievements /Tasks Performed –
 Coordinated quality assurance/testing for the redesign of SHARES application.
 Perform all QA activities as per Agile Methodology
 Requirement Analysis and Requirement reviews
 Creation of Test Requirements and Test Cases for functional testing
 Data identification and preparation required for execution of test cases
 Reviewing the test cases and their priorities
 Execution of the test cases
 Analysis, logging and tracking of defects. Defects report generation and defect triaging.
 Providing support during User Acceptance Testing (UAT) in terms of writing test cases, data
setup and defect resolution.
 Actively Involved in Test Planning, Iteration Planning and Build Planning
 Coordinating the Build and Deployment process

Test Analyst – TD Bank Financial Group (Client of Sapient) Location: India

Project Description – TD Offshore QA
The objective of this project was to provide an integrated online platform for all retail online banking
activities to all the retail customers, including TD bank customers as well as Commerce bank
customers. The Retail Online Banking platform (“Voyager”) was to be integrated with the TD Bank
North (TDBN) Middleware (Web Sphere), system of records (Fidelity “Systematics”), and system
integration points (check image, eStatements, ORCC, check reordering,
Quicken/QuickBooks/Microsoft Money, Mortgage and Credit Cards).
Tools Used – Quality Center
Achievements/Tasks Performed –
 Coordinated quality assurance/testing for the Retail Internet Banking platform of the
integration of TD Bank and Commerce Bank.
 Requirements Analysis and Test Case Creation
 Data identification and preparation required for execution of test cases
 Execution of the test cases
 Analysis, logging and tracking of defects.
 Owner of Defect Management Process.
 Received best performer recognition – logged maximum number of defect, executed highest
number of test cases, owned maximum number of initiatives.
 Closeout activities after the execution

Test Coordinator – Department of Health (Client of Sapient) Location: London, UK

Project Description – Electronic Offering System (EOS)
The objective of Electronic Offering System (EOS) is to increase the number of successful organ
transplants and minimize communication gaps by changing the way organs are offered to hospitals
conducting transplants. The entire system of transplants is getting converted to electronic form from
the paper and phone based system. The system provides efficient way of flow of critical information
between different users of the system – Duty Office, Donor Coordinators, Recipient Coordinators and
Regional Managers.
Tools Used – Resultspace 2.0, SQL Developer, SVN

Page 5
Achievements/Tasks Performed –
 Coordinated quality assurance/testing for prime project of National Health Services, UK –
Electronic Offering System (EOS).
 Creation of Test Requirements and Test Cases for system testing, End to End testing and
User Acceptance Testing
 Data identification and preparation required for execution of test cases
 Execution of the test cases
 Analysis, logging and tracking of defects
 Coordinated User Acceptance Testing (UAT) for large number of actual users of the system
from UK Organ Transplant department of Department of Health, UK
 Closeout activities after the execution
 Ramp-up to new joinees in the team.
 Provided project management support to project leadership by helping them to manage
issues, defects, and replanning efforts.
 Presentation and application demonstration to end users from client side

Test Coordinator – BUPA (Client of Sapient) Location: India

Project Description – BUPA Content Management System (CMS) Replatform Build
The BUPA CMS Replatform Build involves development and testing of different web pages of the
CMS platform for the BUPA UK site. This main objective of this project was to enhance the customer
base of Bupa.com
Tools Used – Resultspace 2.0,
Achievements/Tasks Performed –
 Creation of Test Requirements and Test Cases
 Data preparation required for execution of test cases
 Execution of the test cases
 Analysis, logging and tracking of defects
 Closeout activities after the execution
 Ramp-up to new joinees in the team.
 Provided project management support to project leadership by helping them to manage
issues, defects, and replanning efforts.
 Manage testing team of 3 people

Test Analyst/Subject Matter Expert – Multiple Projects, Sprint-Nextel Location: India

Worked as Test Analyst cum Subject Matter Expert for several projects of Sprint-Nextel that offers a
comprehensive range of wireless and wire line communication services and has a wide presence in
wireless services market in US.
Project # 1 – Unified Billing Program
The Unified Billing Program involves testing of Amdocs Billing product, Ensemble and its different
applications like MAF/MPS, CSM, WLNP etc. The MAF/MPS includes Usage creation for iDEN and
CDMA network.
Project # 2 – Web Manage Portal (JAS)
The Web Manage Portal (JAS) of Sprint includes the management of subscriptions and their
accounts. JAS application contains number of portlets which are accessible to users depending on
their accessibility credentials.
Technology – JSP, XSL, JDK, Oracle 11i, Oracle 9i

Page 6
Tools Used – Quality Center 9.0, Change Synergy, Ensemble & P2K Database, Quick Test
Professional (QTP), Ensemble
Achievements/Tasks Performed –
 Creation of Test Requirements and Test Cases
 Data preparation required for execution of test cases
 Execution of the test cases
 Analysis, logging and tracking of defects
 Closeout activities after the execution
 Ramp-up to new joinees in the team.
 Attending the System and Functional requirements walkthrough meetings with Business and
Clients
 Resolving the queries of Team Members in India and US
 Automation of Test Cases using QTP
 Conducting test case reviews with Business and Clients and getting the review
 Provided project management support to project leadership by helping them to manage
issues, defects, and replanning efforts.
 Handling the End To End scenarios , the most complex part of Functional testing
 Nominated as “Process Champion” and conducted training sessions of different QA
processes
 Test Management using Quality Center and Defect Management using Synergy Change

Application Developer – Giesecke & Devrient

Project Description – Design and implementation of Inventory and Employee system.
The aim of the project was to develop a system that tracks the whereabouts of all employees and
also manage the purchases and sales done by the company everyday. It was a client-server
application that deals with the management of inventory, purchase and sales and tracking the
employees. The Inventory management system was a stand alone application whereas the
Employment management system was a client-server application with limited access rights to
employees.

Achievements/Tasks Performed –
 Requirements Analysis
 Analysis and Design of the System
 Implementation and Functional Testing

Education
Masters of Computer Applications (MCA) from U. P. Technical University, India in the year 2005.

Skills
Methodologies: Agile Methodology, Waterfall Methodology, Scrum and SDLC
Business Processing Tools: Quality Center, Rational Clear Quest, Resultspace 2, Rally, Synergy
Change
Operating Systems: Windows 9x/NT/ME/XP/7, UNIX
Programming Languages: C++, Core Java
Database: Oracle 8/9/9I, MS-Access, SQL Server, Rapid SQl, Toad
Test Management / Defect Tracking Tools: JIRA, Rally, Change Synergy, Quality Centre 9.0,
Rational ClearQuest and Resultspace 2.0 and 3.0

Page 7
Configuration Management Tools: CVS, SVN and DOCshare, SharePoint
Functional Testing Tools: Quality Center, Quick Test Professional (9.2), Scimitar, Rational
ClearQuest, Parasoft SOA Test, SOAP UI, Load Runner, Fidelity Systematics

Trainings and Certifications

 ISTQB Certified
 Advance QTP and Business Process Testing
 Agile Methodology Trainings in Sapient
 Release Management Center of Excellence Trainings at TD Bank

Page 8