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MANAGER-ON-DUTY’S CHECKLIST
Manager on duty:_____________________________ Date: ______________________

Please check appropriate answer.

1. Front Office
How many staff are on duty __________________________
Names of staff on duty ___________________________

General appearance of Front Office

• Is it clean and well-maintained? Yes ( ) No ( )
• Are the logbooks, files and documents
filed properly and arranged neatly Yes ( ) No ( )
• Is the back area clean and well-maintained? Yes ( ) No ( )
• Are the tables and chairs arranged neatly? Yes ( ) No ( )
• Is there evidence of smoking in the area? Yes ( ) No ( )
• Is the luggage storage area clean? Yes ( ) No ( )
• Are the luggage arranged neatly? Yes ( ) No ( )
1.1. Front Office Operations:
• Is the Front Desk properly manned at all times? Yes ( ) No ( )
• Does the Front Office staff appear well-
groomed and pleasant? Yes ( ) No ( )
• Is there any late check-in/check-out? Yes ( ) No ( )
• Is the check-in/check-out procedure
done promptly? Yes ( ) No ( )
• Are the guests promptly assisted by the
Bellman or Guard? Yes ( ) No ( )
1.2. Telephone
• Is the telephone answered promptly? Yes ( ) No ( )
• Is the employee courteous? Did he/she
sound pleasant? Yes ( ) No ( )
• Is the request for wake-up call done? Yes ( ) No ( )
• Are the house phones in good condition? Yes ( ) No ( )
1.3. Night Audit
• Is the Night Audit report done on time? Yes ( ) No ( )
Check actual arrivals for the day.
• Does the list tally with the registration cards? Yes ( ) No ( )
Make a random check of 2 names
and check the following:
• Are the registration cards filled out properly? Yes ( ) No ( )
• Are all the necessary information
written down? Yes ( ) No ( )
• Are the attachments complete? Yes ( ) No ( )
• Is the room rate posted correctly? Yes ( ) No ( )

1.4. VIP’s
• Are there any VIPs expected? Yes ( ) No ( )
• Are welcome letters and fruit baskets given? Yes ( ) No ( )

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• Are the rooms for the VIP ready and in order? Yes ( ) No ( )
• Are the VIPs welcomed in a proper manner? Yes ( ) No ( )

Other observations:
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Date and Time of inspection: _________________________________

2. Cafeteria
2.1 General appearance of Cafeteria:
 Is the dining area flooring clean? Yes ( ) No ( )
 Are tables and chairs properly arranged? Yes ( ) No ( )
2.2 Employees’ Meal
 Is the food served to the staff hot? Yes ( ) No ( )
 Is the portioning sufficient? Yes ( ) No ( )
 Is it served properly? Yes ( ) No ( )
 Are the plates and utensils used clean? Yes ( ) No ( )
Taste the food being served and comment on the quality
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Other observations:
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Date and Time of inspection: __________________________

3. Male/Female Locker Rooms and Sleeping Quarters

3.1. General Appearance
 Are the shower rooms and cubicles clean? Yes ( ) No ( )
 Any defective faucet/shower heads/ toilet
flush/ seat? Yes ( ) No ( )
Are there clothes/underwear hanging? Yes ( ) No ( )
Is the flooring dry and clean? Yes ( ) No ( )
Are the benches properly arranged? Yes ( ) No ( )
3.2 Are there staff sleeping in the sleeping quarters? Yes ( ) No ( )
Number of staff: ________
Note: Number of staff sleeping should match with Duty Manager’s or Front Office’s list.
 Is somebody sleeping with his uniform on? Yes ( ) No ( )
 Is there any tablecloth and other hotel linen
being used as blanket, sheet, etc.? Yes ( ) No ( )
3.3 Is there any evidence of smoking inside the
sleeping quarters? Yes ( ) No ( )

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Note: Male & female locker rooms are “No Smoking” areas.

Other observation:
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Date and Time of inspection: __________________________

4. Garbage Collection
 Are the wet and dry garbage being separated? Yes ( ) No ( )
 Are the staff from housekeeping, stewarding,
security around? Yes ( ) No ( )
 Name of housekeeping staff: _______________
 Name of steward: ________________________
 Name of security officer: __________________
 Is the manner of hauling orderly? Yes ( ) No ( )
 Is there any report on retrieved hotel items? Yes ( ) No ( )
(If yes, ask for a copy and attach list to this checklist)
Parking Area
 Are the parking areas clean? Yes ( ) No ( )
 Is there a security officer on duty? Yes ( ) No ( )
 Are there staff loitering around? Yes ( ) No ( )

Other observations:
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Date and Time of inspection: _____________________

5. Restaurant/Pantry/Bar/Kitchen
 Are tables/chairs properly arranged? Yes ( ) No ( )
 Are the floors clean? Yes ( ) No ( )
 Are there staff cleaning the area? Yes ( ) No ( )
 Do they sweep the floor under the tables/chairs? Yes ( ) No ( )
 Are the utensils and food items properly stored? Yes ( ) No ( )
Is the pantry area clean and clear of tables and chairs? Yes ( ) No ( )
 Is the bar area clean? Yes ( ) No ( )
 Is the beverage display area clean; bottles well-arranged? Yes ( ) No ( )
 Are the guests happy? Yes ( ) No ( )
Kitchen:
 Check kitchen hoods. Is it greasy? Yes ( ) No ( )
 Is the kitchen flooring clean? Yes ( ) No ( )
 Are the utensils and food items arranged
neatly in shelves and cabinets? Yes ( ) No ( )
 Is there a leak in the washing area? Yes ( ) No ( )
 Are there staff on duty? Yes ( ) No ( )
How many? ________________________

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 Is the dish-out counter clean? Yes ( ) No ( )

 Are the electrical equipment not in use
turned off? Yes ( ) No ( )
Are the stoves in good working condition? Yes ( ) No ( )
Are the counters clean? Yes ( ) No ( )
Are the kitchen utensils/pots and pans clean
and properly stored? Yes ( ) No ( )
Are the food items properly stored? Yes ( ) No ( )
Are the soiled dishes washed? Yes ( ) No ( )
Is the Bakeshop clean? Yes ( ) No ( )
Are pastry items properly stored? Yes ( ) No ( )

Other observations:
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Date and Time of inspection: ___________________

6. Function Rooms
 Are the function rooms clean? Yes ( ) No ( )
 Is there a set-up in the function room? Yes ( ) No ( )
 Are tables and chairs properly stacked? Yes ( ) No ( )
 Are the hallways clean and free of banquet
equipment and other objects? Yes ( ) No ( )
 Are the restrooms clean? Yes ( ) No ( )
 Are the lights and air-conditioning turned off? Yes ( ) No ( )
 Is the floor clean? Yes ( ) No ( )
 Are the shades clean and properly installed? Yes ( ) No ( )
 Are the banquet equipments (whiteboard, rostrum, A/V equipment screen, etc.)
properly stored? Yes ( ) No ( )

Other observations:
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Date and Time of inspection: ___________________

7. Floors
 Are the hallways clean and clear of mattresses and other objects? Yes ( ) No ( )
 Is there a housekeeping staff on duty? How many? ____ Yes ( ) No ( )
 Are there out of order rooms? Yes ( ) No ( )
 Are there staff sleeping in the out of order rooms? Yes ( ) No ( )
 Is there a list given to the Night Manager or Front Office? Yes ( ) No ( )
 Are the air-con and tv in the out of order rooms turned off? Yes ( ) No ( )
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 Are there guests/ staff loitering in the hallway? Yes ( ) No ( )

 Are the elevator landing areas clean? Yes ( ) No ( )
 Are the plants clean? No cigarette butts and/or candy wrappers? Yes ( ) No ( )
 Do the plants look healthy? Are the leaves green and shiny?
No dried leaves? Yes ( ) No ( )
 Are the chairs and railings clean and dust-free? Yes ( ) No ( )
 Are the fire exits free from obstruction? Yes ( ) No ( )
 Are fire/ emergency exits clearly indicated? Yes ( ) No ( )
Guest Room
Room No: __________
 Is the bed properly made? Yes ( ) No ( )
 Are the lights working? Yes ( ) No ( )
 Do the bulbs give soft, warm lights? Yes ( ) No ( )
 Are the mirrors clean? No water marks? Yes ( ) No ( )
 Are the windows/ glass doors clean? Yes ( ) No ( )
 Are the curtains clean? Yes ( ) No ( )
 Are the curtains installed properly? Yes ( ) No ( )
 Is the floor clean? Yes ( ) No ( )
 Are the furniture and fixture dusted? Yes ( ) No ( )
 Is the refrigerator clean and working
properly? Yes ( ) No ( )
 Is the telephone working? Yes ( ) No ( )
 Is the bathroom clean? With complete
amenities? Yes ( ) No ( )
 Is the TV remote control unit working? Yes ( ) No ( )

Other observations:
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Date and Time of inspection: ____________________

8. Public Areas
8.1 Lobby
 Is the lobby clean? Yes ( ) No ( )
 Are the floors swept thoroughly? Yes ( ) No ( )
 Do they sweep the area under the tables and
chairs? Yes ( ) No ( )
 Are the walls clean? Yes ( ) No ( )
 Are there busted lights in the area? Yes ( ) No ( )
 Are the brochures and other reading materials
arranged neatly? Yes ( ) No ( )
 Are the restrooms clean? Yes ( ) No ( )
 Are there toilet tissues in the holders? Yes ( ) No ( )
 Is there liquid soap in the dispensers? Yes ( ) No ( )
 Are the glass windows clean? Yes ( ) No ( )
 Are the plants clean? No cigarette butts
and/or candy wrappers? Yes ( ) No ( )

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 Do the plants look healthy? Are the leaves

green and shiny? No dried leaves? Yes ( ) No ( )
 Are the aircon louvers clean? Yes ( ) No ( )
 Are the function signages clean and properly installed? Yes ( ) No ( )
8.2 Elevators
 Are the elevators working? Yes ( ) No ( )
 Are the elevators clean? Do they smell clean? Yes ( ) No ( )
 Are the frames clean? Yes ( ) No ( )

Other observations:
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Date and Time of inspection: __________________________

9. Offices
 Is there a housekeeping staff cleaning the offices? Yes ( ) No ( )
 Are the office computers turned off? Yes ( ) No ( )
 Are the lights and air-conditioning turned off? Yes ( ) No ( )
 Are there staff loitering around? Yes ( ) No ( )
 Are the office documents properly filed? Yes ( ) No ( )

Other observations:
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Date and Time of inspection: _________________________

10. Are there any guest complaints/ unusual incidents during your duty? Yes ( ) No ( )
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Checked by:

____________________________
Manager on Duty

Noted:

______________________
Hotel Manager