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CHINA BANK CREDIT CARD OUTSOURCING TALKING POINTS

PARTICULARS FULL VERIFICATION HYBRID


1. Description Agency extracts full information purely by telephone; Agency extracts limited information via phone needed by
required documents via FAX, email, Facebook page of Call bank to perform credit investigation; other information to be
Best, Viber, & other modes of communication extracted during C/I; required documents via FAX, email,
Viber, & other modes of communication
2. Profile of qualified a. Employed
applicant b. 21-65 years old SAME AS FULL VERIFICATION
c. Existing credit cardholder, as well as non-credit cardholder
d. Minimum income of PhP120k p.a.
e. Located within bank’s service area
3. Data to be extracted once TOTAL INFO = 56 TOTAL INFO = 16
qualified
1) PERSONAL INFORMATION (26)
a) Full name (First, Middle, Family) 1. Full name (First, Middle, Family)
b) Name to appear on card (=<22 characters) 2. Residence address
c) Gender 3. Employer (Company name)
d) DOB (month/day/year) 4. Employer/Business address
e) Place of birth 5. Nature of business
f) Education 6. Office number
g) Civil status 7. Position
h) No. of dependents 8. Employment status
i) Nationality 9. Salary/salary range (gross annual)
j) US length of stay 10. Date of birth (day, month, year)
k) US Tax Account # (optional) 11. Residence contact number
l) Mother’s maiden name (First, Middle, Family) 12. Mobile number
m) Home ownership 13. TIN (mandatory)
n) Car Ownership 14. SSS or GSIS number
o) Permanent address 15. Mother's full maiden name (First, Middle, Family)
p) Years of stay 16. If carded, issuer and credit card number
q) Present address
r) Length of stay
s) TIN
t) SSS or GSIS
u) Home phone #
v) Mobile phone #
w) Personal email address
x) China Bank relatives
y) Relatives in Government
z) ID Submitted

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CHINA BANK CREDIT CARD OUTSOURCING TALKING POINTS
PARTICULARS FULL VERIFICATION HYBRID
2) EMPLOYMENT INFO (12)
a) Employment type
b) Position/title
c) Rank
d) Employer/business name
e) Major Industry of Employer/Business
f) Employer/business address
g) Business phone #
h) Length of business existence (self employed)
i) # of years w/ present employment
j) Source of funds
k) Basic annual income
l) Other income sources/amount per annum
3) CHINA BANK RELATIONSHIP (4)
a) Existing client
b) Loan amount/tenor
c) Account type/number
d) Credit card number
4) CREDIT CARD REFERENCES (4)
a) Card issuer
b) Card #
c) Credit limit
d) Member since
5) AUTO DEBIT ARRANGEMENT (4)
a) Auto debit?
b) Account name
c) Account #
d) Amount to be paid
6) BILLING ALERTS (1)
7) PERSONAL REFERENCES (5)
a) Full name (First, Middle, Family)
b) Home/Employer Contact #
c) Mobile #
d) Relation
e) Address
Legend:
Red – Mandatory
Black – Optional

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CHINA BANK CREDIT CARD OUTSOURCING TALKING POINTS
4. Documents required a. Carded (regular and limited, except supplementary)
i. Proof of ID SAME AS FULL VERIFICATION
ii. Latest card SOA, if BDO cardholder only
b. PRC, non-carded (except black-listed positions/ industry
i. Proof of PRC ID (must be current)
ii. Proof of income
c. Non-carded
i. Proof of ID
ii. Proof of income
5. Turn-in requirements and Daily, by way of an excel worksheet containing details of
frequency eligible applicants and their respective full information. The SAME AS FULL VERIFICATION
# of turn-ins in excel worksheet shall exactly match the # of
applications with physical documentary requirements.
Documents for turn-in:
a. Fully filled up app form printed by server;
b. Blank app form downloaded by applicant, signed over
printed name and date;
c. Proof of ID (1 eligible ID) with 3 specimen signatures,
stamped “Original seen & verified”
d. Proof of income 1 month payslip or ITR, if non-carded
e. At least, 1 year regular employment, if non-carded
6. Projected production per 5-6 turn-ins per day at 20% conversion rate / 50 agents 9-12 turn-ins per day at 20% conversion rate / 50 agents
agent / # of agents exclusively during the pilot test period (3 months); ramp-up to 120 during the pilot test period (3 months); ramp-up to 120
assigned agents within 3 months after MOA for 1 year is approved. agents within 3 months after MOA for 1 year is approved.
 Projected mix of turn-ins: 50% carded, 50% non-carded  Projected mix of turn-ins: 50% carded, 50% non-carded
 Projected mix of approvals: 70% Prime Mastercard, 20%  Projected mix of approvals: 70% Prime Mastercard, 20%
Platinum Mastercard, 10% World Mastercard Platinum Mastercard, 10% World Mastercard
7. Payment terms (based on a. Weekly, per approved (11 days turnaround from turn-in
industry practice) date) SAME AS FULL VERIFICATION
b. Approvals from Monday to Friday paid on the following
Friday
c. Pricing per approved card:
i. Prime Mastercard PhP2,500
ii. Platinum Mastercard 3,000
iii. World Mastercard 3,500
8. Target commencement Pilot test – April 18, 2016
date SAME AS FULL VERIFICATION
Full campaign rollout (MOA start) – July 1, 2016

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