FROM SHOPPING CART TO DOORSTEP

DHL eCommerce provides reliable and cost-efficient solutions for international B2C
parcels. By utilizing international postal networks and our extensive DHL network,
DHL eCommerce provides customers access to over 200 countries worldwide.

Many online retailers are competing to offer their Available services

customers a holistic online buying experience from a click
of a button to receipt of the goods. Since delivery of the
goods constitutes a major part of the entire customer
experience, online retailers are constantly looking for
reliable logistics providers with the right network and
product support to be their trusted delivery partner.
GLOBALMAIL BUSINESS
Affordable shipping option for day to day international
business mail, direct mail, publications and financial
reports that require a non-time sensitive service.

At DHL eCommerce we understand that the delivery

GLOBALMAIL PACKET
performance is a critical success factor of your business and Your ideal delivery solution for low weight and low value
an important part of your customers’ shopping experience. merchandise such as apparel, electronic accessories or
fashion jewellery which do not require tracking visibility.
DHL eCommerce is a global player with local know-how.
We know what it takes to grow and sustain your GLOBALMAIL PACKET PLUS
e-commerce business around the world – we are the Our enhanced GM Packet service for budget conscious
e-commerce specialist and offer solutions to drive your online retailers, promising a reliable delivery for low
business into expansion to international markets. weight and low value merchandise where tracking
visibility2 is needed.
We offer
PARCEL INTERNATIONAL STANDARD
Cost efficient cross-border distribution of small B2C The easy to use and economical solution for merchandise
parcels weighing up to 20kg with reliable delivery where tracking
Convenience of a single supplier for all international visibility2 is needed.
mail and parcels
Extensive reach through DHL global network and
international postal networks
Pick up option for your added convenience1
Local expertise and contacts
Access to over 200 countries world wide
Options for fulfilment and intended returns
management

DHL eCommerce – Excellence. Simply delivered.

GLOBAL NETWORK AND DISTRIBUTION CENTERS
= main network lanes (outbound only)
= main network lanes (outbound and inbound)
= major distribution centers

Chicago London

Frankfurt
Newark
Tokyo
Shenzhen
Los Angeles
New Delhi Bangkok Hong Kong

Singapore

Auckland
Sydney

TARGET DELIVERY DAYS*

For each zone, we provide target delivery days (in working days) in which you can expect that your items will usually arrive at their
destination.

Zone 1 New Zealand 3 – 5 business days

Zone 2 Asia Pacific 5 – 12 business days

Zone 3 Western Europe 5 – 12 business days

Zone 4 North America & Middle East 7 – 12 business days

Zone 5 Rest of World 8 – 14 business days

CONTACT DETAILS

For more information, please contact your

DHL account manager or contact us on 1800 688 280
or audgm.cs@dhl.com

Notes:
1. Pick up is a value added service available for selected areas with minimum
volume required.
2. Final delivery scan is available for selected destination countries.
• Target delivery days quoted are in business days and exclude local public
holidays. Target delivery days quoted are estimates based on historical
performance and are subject to changes without prior notice. Any delay at
the destination countries is beyond the control of DHL eCommerce. Delivery
to areas outside major cities, or where your item is dutiable or held at
customs may take longer.

DHL eCommerce – Excellence. Simply delivered.

INDICATIVE PRICING

Please see below the indicative pricing of our services which is to be used as a guide
only. We can also provide you with customized pricing based on your volume, item
content/size and destination countries. DHL eCommerce terms and conditions apply.

GM BUSINESS GM PACKET

Destination Per PC Plus Per KG Destination Per PC Plus Per KG

Zone 1 $1.69 $5.29 Zone 1 $4.17 $5.82

Zone 2 $0.96 $21.32 Zone 2 $1.94 $22.66

Zone 3 $1.16 $23.49 Zone 3 $2.14 $23.57

Zone 4 $1.18 $23.88 Zone 4 $1.97 $24.45

Zone 5 $1.16 $28.60 Zone 5 $2.10 $28.00

GM PACKET PLUS PARCEL INTERNATIONAL STANDARD

Destination Per PC Plus Per KG Destination Per PC Plus Per KG

Zone 1 $10.63 $5.96 Zone 1 $10.63 $5.96

Zone 2 $6.60 $22.66 Zone 2 $36.42 $14.40

Zone 3 $6.98 $23.93 Zone 3 $32.56 $19.48

Zone 4 $6.64 $24.29 Zone 4 $38.80 $20.55

Zone 5 $6.60 $32.18 Zone 5 $41.98 $25.12

Notes:
Indicative pick up charge is $20 + GST per pick up.
All rates are in Australian dollars (AUD) and will expire on 31-Dec-2016.
DHL eCommerce Terms and Conditions apply.

DHL eCommerce – Excellence. Simply delivered.

INDICATIVE RATES
GM PACKET

QUICK GUIDE TO PER ITEM PRICING (IN AUD)

WEIGHT SCALE
ZONE 1 ZONE 2 ZONE 3 ZONE 4 ZONE 5
(GM)
10 $4.23 $2.17 $2.38 $2.21 $2.38
20 $4.29 $2.39 $2.61 $2.46 $2.66
30 $4.34 $2.62 $2.85 $2.70 $2.94
40 $4.40 $2.85 $3.08 $2.95 $3.22
50 $4.46 $3.07 $3.32 $3.19 $3.50
60 $4.52 $3.30 $3.55 $3.44 $3.78
70 $4.58 $3.53 $3.79 $3.68 $4.06
80 $4.64 $3.75 $4.03 $3.93 $4.34
90 $4.69 $3.98 $4.26 $4.17 $4.62
100 $4.75 $4.21 $4.50 $4.42 $4.90
150 $5.04 $5.34 $5.68 $5.64 $6.30
200 $5.33 $6.47 $6.85 $6.86 $7.70
250 $5.63 $7.61 $8.03 $8.08 $9.10
300 $5.92 $8.74 $9.21 $9.31 $10.50
350 $6.21 $9.87 $10.39 $10.53 $11.90
400 $6.50 $11.00 $11.57 $11.75 $13.30
450 $6.79 $12.14 $12.75 $12.97 $14.70
500 $7.08 $13.27 $13.93 $14.20 $16.10
550 $7.37 $14.40 $15.10 $15.42 $17.50
600 $7.66 $15.54 $16.28 $16.64 $18.90
650 $7.95 $16.67 $17.46 $17.86 $20.30
700 $8.24 $17.80 $18.64 $19.09 $21.70
750 $8.54 $18.94 $19.82 $20.31 $23.10
800 $8.83 $20.07 $21.00 $21.53 $24.50
850 $9.12 $21.20 $22.17 $22.75 $25.90
900 $9.41 $22.33 $23.35 $23.98 $27.30
950 $9.70 $23.47 $24.53 $25.20 $28.70
1000 $9.99 $24.60 $25.71 $26.42 $30.10
1100 $10.57 $26.87 $28.07 $28.87 $32.90
1200 $11.15 $29.13 $30.42 $31.31 $35.70
1300 $11.74 $31.40 $32.78 $33.76 $38.50
1400 $12.32 $33.66 $35.14 $36.20 $41.30
1500 $12.90 $35.93 $37.50 $38.65 $44.10
1600 $13.48 $38.20 $39.85 $41.09 $46.90
1700 $14.06 $40.46 $42.21 $43.54 $49.70
1800 $14.65 $42.73 $44.57 $45.98 $52.50
1900 $15.23 $44.99 $46.92 $48.43 $55.30
2000 $15.81 $47.26 $49.28 $50.87 $58.10

Notes:
Indicative pick up charge is $20 + GST per pick up.
All rates are in Australian dollars (AUD) and will expire on 31-Dec-2016.
DHL eCommerce Terms and Conditions apply.

DHL eCommerce – Excellence. Simply delivered.

INDICATIVE RATES
GM PACKET PLUS

QUICK GUIDE TO PER ITEM PRICING (IN AUD)

WEIGHT SCALE
ZONE 1 ZONE 2 ZONE 3 ZONE 4 ZONE 5
(GM)
10 $10.69 $6.83 $7.22 $6.88 $6.92
20 $10.75 $7.05 $7.46 $7.13 $7.24
30 $10.81 $7.28 $7.70 $7.37 $7.57
40 $10.87 $7.51 $7.94 $7.61 $7.89
50 $10.93 $7.73 $8.18 $7.85 $8.21
60 $10.99 $7.96 $8.42 $8.10 $8.53
70 $11.05 $8.19 $8.66 $8.34 $8.85
80 $11.11 $8.41 $8.89 $8.58 $9.17
90 $11.17 $8.64 $9.13 $8.83 $9.50
100 $11.23 $8.87 $9.37 $9.07 $9.82
150 $11.52 $10.00 $10.57 $10.28 $11.43
200 $11.82 $11.13 $11.77 $11.50 $13.04
250 $12.12 $12.27 $12.96 $12.71 $14.65
300 $12.42 $13.40 $14.16 $13.93 $16.25
350 $12.72 $14.53 $15.36 $15.14 $17.86
400 $13.01 $15.66 $16.55 $16.36 $19.47
450 $13.31 $16.80 $17.75 $17.57 $21.08
500 $13.61 $17.93 $18.95 $18.79 $22.69
550 $13.91 $19.06 $20.14 $20.00 $24.30
600 $14.21 $20.20 $21.34 $21.21 $25.91
650 $14.50 $21.33 $22.53 $22.43 $27.52
700 $14.80 $22.46 $23.73 $23.64 $29.13
750 $15.10 $23.60 $24.93 $24.86 $30.74
800 $15.40 $24.73 $26.12 $26.07 $32.34
850 $15.70 $25.86 $27.32 $27.29 $33.95
900 $15.99 $26.99 $28.52 $28.50 $35.56
950 $16.29 $28.13 $29.71 $29.72 $37.17
1000 $16.59 $29.26 $30.91 $30.93 $38.78
1100 $17.19 $31.53 $33.30 $33.36 $42.00
1200 $17.78 $33.79 $35.70 $35.79 $45.22
1300 $18.38 $36.06 $38.09 $38.22 $48.43
1400 $18.97 $38.32 $40.48 $40.65 $51.65
1500 $19.57 $40.59 $42.88 $43.08 $54.87
1600 $20.17 $42.86 $45.27 $45.50 $58.09
1700 $20.76 $45.12 $47.66 $47.93 $61.31
1800 $21.36 $47.39 $50.05 $50.36 $64.52
1900 $21.95 $49.65 $52.45 $52.79 $67.74
2000 $22.55 $51.92 $54.84 $55.22 $70.96

Notes:
Indicative pick up charge is $20 + GST per pick up.
All rates are in Australian dollars (AUD) and will expire on 31-Dec-2016.
DHL eCommerce Terms and Conditions apply.

DHL eCommerce – Excellence. Simply delivered.

INDICATIVE RATES
PARCEL INTERNATIONAL STANDARD

QUICK GUIDE TO PER ITEM PRICING (IN AUD)

WEIGHT SCALE
ZONE 1 ZONE 2 ZONE 3 ZONE 4 ZONE 5
(GM)
2000 $22.55 $65.22 $71.52 $79.90 $92.22
2500 $25.53 $72.42 $81.26 $90.18 $104.78
3000 $28.51 $79.62 $91.00 $100.45 $117.34
3500 $31.49 $86.82 $100.74 $110.73 $129.90
4000 $34.47 $94.02 $110.48 $121.00 $142.46
4500 $37.45 $101.22 $120.22 $131.28 $155.02
5000 $40.43 $108.42 $129.96 $141.55 $167.58
5500 $43.41 $115.62 $139.70 $151.83 $180.14
6000 $46.39 $122.82 $149.44 $162.10 $192.70
6500 $49.37 $130.02 $159.18 $172.38 $205.26
7000 $52.35 $137.22 $168.92 $182.65 $217.82
7500 $55.33 $144.42 $178.66 $192.93 $230.38
8000 $58.31 $151.62 $188.40 $203.20 $242.94
8500 $61.29 $158.82 $198.14 $213.48 $255.50
9000 $64.27 $166.02 $207.88 $223.75 $268.06
9500 $67.25 $173.22 $217.62 $234.03 $280.62
10000 $70.23 $180.42 $227.36 $244.30 $293.18
10500 $73.21 $187.62 $237.10 $254.58 $305.74
11000 $76.19 $194.82 $246.84 $264.85 $318.30
11500 $79.17 $202.02 $256.58 $275.13 $330.86
12000 $82.15 $209.22 $266.32 $285.40 $343.42
12500 $85.13 $216.42 $276.06 $295.68 $355.98
13000 $88.11 $223.62 $285.80 $305.95 $368.54
13500 $91.09 $230.82 $295.54 $316.23 $381.10
14000 $94.07 $238.02 $305.28 $326.50 $393.66
14500 $97.05 $245.22 $315.02 $336.78 $406.22
15000 $100.03 $252.42 $324.76 $347.05 $418.78
15500 $103.01 $259.62 $334.50 $357.33 $431.34
16000 $105.99 $266.82 $344.24 $367.60 $443.90
16500 $108.97 $274.02 $353.98 $377.88 $456.46
17000 $111.95 $281.22 $363.72 $388.15 $469.02
17500 $114.93 $288.42 $373.46 $398.43 $481.58
18000 $117.91 $295.62 $383.20 $408.70 $494.14
18500 $120.89 $302.82 $392.94 $418.98 $506.70
19000 $123.87 $310.02 $402.68 $429.25 $519.26
19500 $126.85 $317.22 $412.42 $439.53 $531.82
20000 $129.83 $324.42 $422.16 $449.80 $544.38

Notes:
Indicative pick up charge is $20 + GST per pick up.
All rates are in Australian dollars (AUD) and will expire on 31-Dec-2016.
DHL eCommerce Terms and Conditions apply.

DHL eCommerce – Excellence. Simply delivered.

SHIPMENT VALUE PROTECTION

With goods often travelling thousands of miles from seller to buyer, delivery is one
of the main concerns for online retailers. Shipment Value Protection will give you
and your customers peace of mind when shipping valuable items to anywhere in the
world knowing that your goods are protected at all times.

Shipment Value Protection offers an enhanced liability for loss and damages on Globalmail Packet Plus and
Parcel International Standard, covering the actual cost value1 for lost or physical damage of the item up to the protected
value2.

FEATURES BENEFITS SHIPMENT VALUE PROTECTION:

Coverage for Globalmail Packet Plus up to AUD$150, Your items are protected with consistent coverage
Parcel International Standard up to AUD$300 Cost effective solution
Liability coverage starts when DHL eCommerce is in Highest coverage for postal products worldwide
control or possession of the item at our distribution Billing for Shipment Value Protection appears on the
center until the end delivery at destination same single invoice as your transportation
Available for all destinations3 from DHL eCommerce No deductible or excess – you are compensated for the
processing centres in Asia Pacific4 cost value1 and shipping cost of the item
Fast claims handling through one single point of
contact for confirmation and pay out
Notes:
1 Cost value refers to the cost price of the item – not the retail price of the item.
Evidence is required to substantiate the cost price of the item in the event of a
claim.
2 Subject to exclusions and limitations available on the SVP Customer Opt-in
Declaration
3 Available for all destination countries with the exception of (subject to change)
Cuba, Iran, Korea, D.P.R. of (North), Myanmar, Sudan, Syria
4 DHL eCommerce Asia Pacific Terminals – Singapore, Hong Kong, Sydney,
Shenzhen and Shanghai

DHL eCommerce – Excellence. Simply delivered.