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AGENDA
Conclusion
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AGENDA
Conclusion
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OPERATIONAL EXCELLENCE (OE)
It is a combination of
1) System Improvements
2) Behavioural Change
3) Process
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OPERATIONAL EXCELLENCE (OE)
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CHARACTERISTICS OF AN
EXCELLENT ORGANIZATION
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MISCONCEPTION OF
OPERATIONAL EXCELLENCE
What Operational Excellence is NOT:
A quick win
Always successful
A short exercise
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AGENDA
Conclusion
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MDEC’s FUNCTION
MDeC’s STRATEGY STATEMENT
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DIGITAL MALAYSIA’S 2020 ASPIRATIONAL
GOALS
2020 GDP
Increased GDP
Digital Economy
13% 17%
contribution to GDP (2010)
Source:
1 ICTSA 2012 (Preliminary)
2 EIU 2010
3 IMD 2011
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GROWING THE DIGITAL ECONOMY
MDEC’S VISION & MISSION
Source:
ICTSA 2012 (Preliminary) by DOSM, Analysis by MDeC
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AGENDA
Conclusion
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MDEC ADOPTION OF
MDEC ADOPTION OF
OPERATIONAL EXCELLENCE
OPERATIONAL EXCELLENCE
• Clear Vision & Mission • Enhanced workforce
• Strategy & Structure that environment and culture
are aligned to mobilize • Aligned people and
commitment toward resources to deliver
fulfilling the purpose priorities
• Competitive organisational • High engagement and
values and culture Vision & performance culture
Talent
Strategy
Technology Simplify
• Technology as a business • Streamlined processes that
investment to provide minimize errors and
novel solutions to customer maximize speed
issues • Cross functional sharing of
• Effective use of information
information and technology
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FLEXIBILITY vs COMPLIANCE
FLEXIBILITY VS COMPLIANCE
Business Corporate
Simple & Fast Objectives Governance
Value to customers
Compliance & Good Governance
Compliance
Value to stakeholders &
Simple &
Towards achieving organizational Fast Good
goals, balance between simple/ fast Governance
vs compliance / good governance
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MDEC’s KEY FOCUS AREAS
MDEC’S KEY FOCUS AREAS
Information &
Talent Simplify
Technology
“Stitching People “Seamless End-to-
Together” End Process” “Effectively
Digital”
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MDEC’s KEY IMPROVEMENT NEEDS
MDEC’S KEY IMPROVEMENT NEEDS
Talent Process Tech
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CROSS-DIVISIONAL IMPLEMENTATION
1) Each circle make up of cross
division members
2) Non-hierarchical
General - decision making is distributed
OE Circle 3) Each circle has role &
accountability
- at granular levels
Strengthen Workplace
- with clear purpose and
Brand & Culture measurement
Role Accountability
Brand Customer Centric Approach
High
Digital Performing Digital MDeC
Streamline, integrate &
automate internal processes
MDeC Culture Information Establish Information
Management Management Framework
Information Performing Improvement of Performance
Management Culture Management Model
Environment, Values &
Workplace
Communication
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iSHARE: MDEC’s EMPLOYEE PORTAL
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HR AVENUE: HR MANAGEMENT SYSTEM
WIP
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CUSTOMER RELATIONSHIP MANAGEMENT
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CUSTOMER
CUSTOMER RELATIONSHIP
RELATIONSHIP MANAGEMENT
MANAGEMENT
MSC
Shareholder Interaction
Application Website
Structure History
History
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ePRF: E-PROCUREMENT SYSTEM
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IMPROVEMENTS
IMPROVEMENTS
SUCCESS STORIES
(PROCESS & TECHNOLOGY)
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KEY MEASUREMENTS
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AGENDA
Conclusion
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CONCLUSION
CONCLUSION
Customer Satisfaction
Talent Development
Productivity Increase
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THANK YOU
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