SR Detail https://support.oracle.com/epmos/faces/SrDetailPrint?sysmsg=true&_af...

SR 3-18718465661 : Need to install the Spanish language

Severity 1-Critical Status Customer Working
Escalation Status Never Escalated Opened Nov 9, 2018 8:37 PM (24 days ago)
Last Updated Dec 4, 2018 3:19 PM (1+ hour ago)
Bug Reference No Related Bugs Attachments No Related Attachments
Related Articles 393861.1 Related SRs No Related SRs
Support Identifier 14446445
Account Name Wipro Technologies
Primary Contact Nageswara Rao Amuduri Alternate Contact
System Host No Related Hosts
Product Oracle EBS Applications Translation
Product Version 12.2
Operating System Linux x86-64 OS Version Oracle Linux 7
Problem Description Need to install the Spanish language

History
Update from Customer NAGESWARA.AMUDURI@WIPRO.COM- Nov 12, 2018 1:06 PM (22 days ago)
Thanks Brandon.

Went though the Note. Couldn't get the Patch details for Spanish language. Customer would be using both Spanish as well English too.

Pls do update on the right set of patches.

Regards
Sriram
ODM Action Plan Oracle Support- Nov 10, 2018 3:48 AM (24 days ago)
Please see Globalization Guide for Oracle Applications Release 12 (Doc ID 393861.1)
ODM Action Plan Oracle Support- Nov 9, 2018 10:39 PM (24 days ago)
Hello,

My name is Brandon and your Service Request has recently been assigned to me, I am part of the EBS/ATG ICM team.

I am reviewing your SR and will be in contact as soon as I can.

The following note can enhance your experience with Global Customer Services: Note: 166650.1 : Working Effectively With Support

Keep us informed of any urgent milestones or events (Go Live dates, critical issues etc.) in time so that we may prioritize better.

NOTE : To engage support outside of my shift hours, please dial your local Support Center: http://www.oracle.com/support/contact.html
& request to repatriate to your time zone to speak to the next available engineer.

Thank you,
Brandon
Severity 1 Activity Oracle Support- Nov 9, 2018 10:24 PM (24 days ago)
#### SEVERITY 1 ACTIVITY #####

1. CUSTOMER CONTACT INFORMATION

---------------------------------------------------------
ALL PHONE NUMBERS SHOULD INCLUDE THE COUNTRY CODE AND AREA CODE.

Primary Technical Contact Details

=========================
Customer 24x7 Contact Name :
Primary 24x7 Phone Number :
Secondary 24x7 Phone number :
Customer Email Address :

Manager Contact Details

==================
Manager 24x7 Contact Name :
Primary 24x7 Phone Number :
Secondary 24x7 Phone number :
Manager Email Address :

Secondary Technical Contact Details

===========================
Customer 24x7 Contact Name :
Primary 24x7 Phone Number :
Secondary 24x7 Phone number :
Customer Email Address :

2. INITIAL TECHNICAL & BUSINESS IMPACT

a. Please describe the business impact: (document customer impact, i.e. - customer system down, interoperability impact)
b. Do you have a Complete Loss of Service?
c. Is this a Test or Production Environment?
d. Is there a workaround?

1 of 2 12/4/2018, 5:57 PM
SR Detail https://support.oracle.com/epmos/faces/SrDetailPrint?sysmsg=true&_af...

3. SPECIAL INSTRUCTIONS (i.e. – no MOS access, call customer every update, Interoperability Instructions)
Update from Customer NAGESWARA.AMUDURI@WIPRO.COM- Nov 9, 2018 9:47 PM (24 days ago)
Could you update the status on priority? Its very urgent as we have a customer call

Regards
Sriram
ODM Question Oracle Support- Nov 9, 2018 9:37 PM (24 days ago)
What steps are required to ensure the Spanish language is installed in EBS?

2 of 2 12/4/2018, 5:57 PM