Human Resource Management

Human Resource Management is the process of recruiting, selecting, inducting employees, providing
orientation, imparting training and development, appraising the performance of employees, deciding
compensation and providing benefits, motivating employees, maintaining proper relations with
employees and their trade unions, ensuring employees safety, welfare and healthy measures in
compliance with labour laws of the land.

Human Resource Management involves management functions like planning, organizing, directing and
controlling.

 It involves procurement, development, maintenance of human resource

 It helps to achieve individual, organizational and social objectives
 Human Resource Management is a multidisciplinary subject. It includes the study of
management, psychology, communication, economics and sociology.
 It involves team spirit and team work.
 It is a continuous process.

Human resource management as a department in an organisation handles all aspects of employees and
has various functions like human resource planning, Conducting Job analysis, recruitment and
conducting job interviews, selection of human resources, Orienting , training, compensating, Providing
benefits and incentives, appraising, retaining,Career planning, Quality of Work Life, Employee
Discipline, black out Sexual Harassments, human resource auditing, maintenance of industrial
relationship, looking after welfare of employees and safety issues , communicating with all employees at
all levels and maintaining awareness of and compliance with local, state and federal labor laws.

The historical rule of thumb for Human Resource staffing requirements is one full-time professional
Human Resource person should be hired for every 100 employees. The actual ratio for a business can
vary depending upon factors such as the degree of HR centralization, the geographic distribution of the
employees served, the sophistication level of the employees, and the relative complexity of the
organization.
What is the importance of Human resource?

Behind production of every product or service there is an human mind, effort and man hours (working
hours). No product or service can be produced without help of human being. Human being is fundamental
resource for making or construction of anything. Every organisation desire is to have skilled and
competent people to make their organisation competent and best.

Among the five Ms of management, i.e., men, money, machines, materials, and methods, HRM deals
about the first M, which is men. It is believed that in the five Ms, "men" is not so easy to manage. "every
man is different from other" and they are totally different from the other Ms in the sense that men possess
the power to manipulate the other Ms. Whereas, the other Ms are either lifeless or abstract and as such, do
not have the power to think and decide what is good for them.

Why do we call it as Human Resource Management?

Human: refers to the skilled workforce in an organization.

Resource: refers to limited availability or scarce.
Management: refers how to optimize and make best use of such limited or scarce resource so as to meet
the organization goals and objectives.

Therefore, human resource management is meant for proper utilization of available skilled workforce and
also to make efficient use of existing human resource in the organisation. The best example in
present situation is, construction industry has been facing serious shortage of skilled workforce. It is
expected to triple in the next decade from the present 30 per cent, will negatively impact the overall
productivity of the sector, warn industry experts.

Today many experts claim that machines and technology are replacing human resource and minimizing
their role or effort. However, machines and technology are built by the humans only and they need to be
operated or at least monitored by humans and this is the reason why companies are always in hunt for
talented, skilled and qualified professionals for continuous development of the organization.

Therefore humans are crucial assets for any organisation, although today many tasks have been handing
over to the artificial intelligence but they lack judgement skills which cannot be matched with human
mind.

It is undisputed fact that humans are being replaced by artificial intelligence which are in the form of
robots. But all jobs cannot be handed over to Robots, to say in other words robots have its own limitations
and all roles cannot be handled by robots.Though British theoretical physicist Stephen
Hawking,Cambridge professor expressed about destruction of middle-class jobs due to raise of artificial
intelligence,he still felt that natural intelligence or need for application of human mind is inevitable in
certain roles.
Many great scholars had defined human resource management in different ways and with different words,
but the core meaning of the human resource management deals with how to manage people or employees
in the organisation.
Edwin Flippo defines- Human Resource Management as “planning, organizing, directing, controlling of
procurement, development, compensation, integration , maintenance and separation of human resources
to the end that individual, organizational and social objectives are achieved.”

The National Institute of Personal Management (NIPM) of India has defined human resources –
personal management as “that part of management which is concerned with people at work and with their
relationship within an enterprise. Its aim is to bring together and develop into an effective organization of
the men and women who make up enterprise and having regard for the well – being of the individuals and
of working groups, to enable them to make their best contribution to its success”.
According to Decenzo and Robbins, “Human Resource Management is concerned with the people
dimension” in management. Since every organization is made up of people, acquiring their services,
developing their skills, motivating them to higher levels of performance and ensuring that they continue
to maintain their commitment to the organization is essential to achieve organsational objectives. This is
true, regardless of the type of organization – government, business, education, health or social action”.
Evolution of Human resource management
Human resource management is evolved form the Personnel management which was erstwhile
management system which used to manage employees. To know evolution of personnel management one
needs to see the history of centuries of research by great psychologists on human human behaviour and
their response at particular situations. One among them was Elton Mayo who was a psychologists from
the Australia, did many experiments on human behaviour at different situations in 1924. He strongly
believed in work life balance for improving productivity of workers and did emphasis on human relations
influence the productivity of workers and finally he has been regarded as father of Human resources
management.

Going back to roots of evolution Personnel management , Robert Owen was regarded as creator and
originator for introducing reforms for workers in his own Lanark cotton mills. He created a principle of 8
hours day work, 8 hours rest and 8 hours sleep. Owen identified the importance of better working
conditions at workplace and its impact on the productivity and efficiency of the workers. Owen after
implementation of better working conditions at workplace, he observed change in the productivity of his
workers as their efficiency increased. He in those olden days implemented many social and welfare
practices for his workers and saw his workers got happy, motivated and worked better. Therefore he was
referred as father of Personnel management.
It's believed that the first personnel management department (later evolved as Human resource
management) began at the National Cash Register Co. in the early 1900s, according to an Human
Resource Magazine article. After several strikes and employee lockouts, NCR leader John H. Patterson
organized a personnel department to handle grievances, discharges, and safety, as well as training for
supervisors on new laws and practices.

The U.S. Office of Personnel Management (OPM) is the world's largest HR department. OPM provides
Human Resource services for the federal governments workforce of nearly 2.8 million workers. It's staff
carry out the tasks to recruit, interview, and promote employees; oversee merit pay, benefits and
retirement programs; and ensure that all employees and applicants are treated fairly and according to the
law.

What is the purpose of Human resource management?

The purpose of the Human resource management is to make the job and deal with the job holder
(employee). So as to perform a job in an organisation, one needs to be identified. In order to identify right
person for a particular job, notification should be issued which contains job description ( duties and
responsibilities) and specifications ( academic qualifications and physical qualifications). So as to verify
the correctness of the candidates invited, they should be tested by the suitable selection methods for
picking-up right person. Subsequently selected candidates should be provided with the proper training for
performing his duties & responsibilities mentioned in the notification. Later, assessment of employees'
performance should be done to know whether employees are performing to the desired standards set by
the management. Accordingly employees should be rewarded or paid for the job they did in the
organisation and their safety in the job is the responsibility of Hr manager or safety officer who should
instruct safety measures for the employees and see that they are scrupulously followed. Healthy and
welfare measures are so-so important to keep employees happy and motivated which has direct impact on
their productivity. Doing so all, maintaining proper and healthy relationships between employees and
management avoids conflicts which will affect the overall performance of the organization. Most
important thing is adherence and not to ignore employment and labour laws which govern all the above
said activities for a job. Contravenes of employment laws will cost to the organisation and its branding.
Hence the Human resource management is like a guardian angel for the organisation to sail smoothly and
long-live.

The ten "Cs" of human resources management are: cost effectiveness, competitive, coherence, credibility,
communication, creativity, competitive advantage, competence, change, and commitment. The ten "Cs"
framework was developed by Alan Price in his book "Human Resource Management in a Business
Context".

Why Is Human Resource Management Important to All Managers?

Why are these concepts and techniques important to all managers? ‘Perhaps it's easier to answer this by
listing some of the personnel mistakes you don't want to make while managing. For example, you don't
want to:
1. Hire the wrong person for the job.
2. Experience high turnover
3. Have your people not doing their best
4. Waste time with useless interviews
5. Have your company taken to court because of discriminatory actions
6. Have your company cited under federal occupational safety laws for unsafe practices
7. Have some employees think their salaries are unfair and inequitable relative to others in the
organization
8. Allow a lack of training to undermine your department's effectiveness
9. Commit any unfair labor practices
Difference between Personnel management and Human resource management
Coming to the crux of difference, Personnel management is the seed and root for Human resources
management. To say in simple words Human resource management is evolved from the Personnel
management. Main principle of the Personnel management was to extract work from an employee
for the remuneration paid. Employees during the Personnel management era were not given high
priority in decision making process and weren't much allowed to interact with management. Personnel
management was more confined to the factories and the main focus of the Personal manager was to see
that everything was in compliance with the labour laws or not but not much emphasis made on the morale
of employees. Employees were just treated as tools, obligation to the organisation but not as the asset of
the organisation, besides they were seen as cost & expenditure to company rather than capital and
investment. Personnel officers mostly used are disciplinary oriented instead of flexible and interactive
with employees. Nurturing of employees was not priority by the personnel managers and employees
perspective was ignored which means personnel managers rather than understanding situation they used
to be punitive if any error was committed by employee.

Human resource management see employees from the perspective as a most valuable resources for the
organisation and they consider their employees as assets and capital for their organisation. Motivating
employees is a basic feature of human resource management in contrast with personal
management. Main principle of the Human resource management is to see what should be given to
an employee for extracting the desired work. Hr Managers always encourage participation of
employees in decision making and their suggestions are most valued. Flexibility in work, welfare and
Work life balance to employees is high priority for Hr managers and they show much more concern
towards employee issues. Adoption of new policies and optimisation methods by the Hr manager are well
encouraged and swift. The finest difference between Personnel management and Human resource
management is integration and augmentation of Information Technologies in the human resources
management process and functions for enhanced productivity and time savings as time is money. All
above Artificial intelligence and Roberts are taking over many Hr functions ranging from employees
recruitment, Testing, interviewing and many more.
Who is responsible for human resource management?
Human resource officer or Manager is responsible for human resource management in the organization.
The HR Director is a top-level manager responsible for the administration of all human resource activities
and policies. The director oversees compensation, benefits, staffing, affirmative action, employee
relations, health and safety, and training/development functions. They also supervise professional human
resources staff.
Primary responsibilities of the Human resource manager:
1. To develop a thorough knowledge of corporate culture, plans and policies.
2. To act as an internal change agent and consultant.
3. To initiate change and act as an expert and facilitator.
4. To actively involve himself in company’s strategy formulation.
5. To keep communication lines open between the HRD function and individuals and groups both
within and outside the organisation.
6. To identify and evolve HRD strategies in consonance with overall business strategy.
7. To facilitate the development of various organisational teams and their working relationship with
other teams and individuals.
8. To try and relate people and work so that the organisation objectives are achieved effectively and
efficiently.
9. To diagnose problems and to determine appropriate solution particularly in the human resources
areas.
10. To provide co-ordination and support services for the delivery of HRD programmes and services.
11. To evaluate the impact of an HRD intervention or to conduct research so as to identify, develop
or test how HRD in general has improved individual or organisational performance.
Core responsibilities of Human resource management
1. Planning for staffing needs
2. Employee Recruitment And Selection
3. Employee Compensation And Benefits
4. Employee Training and performance evaluation
What is the role of a Human resource officer?
He/she is responsible for formulating and designing of Human Resource policies in compliance with
labour laws and sees all Hr related activities staring from hiring to firing of an employees in an
organisation.
The Human Resource Manager is responsible for overseeing human resources activities and policies
according to executive level direction. They supervise human resources staff as well as see
staffing, compensation , assessing and providing employee benefits, providing training & development,
safety & welfare of staff, maintaining healthy labor relations, providing employee handbook and
maintaining employment records as required by the employment laws.
What is an employee handbook?
 An employee handbook defines your company culture. Great employee handbooks motivate and
engage employees.
 Conveys useful information about company policies and procedures.
 The US Supreme Court has made it clear that to protect the company, legal protections should be
clearly spelled out to employees.
 Employee handbooks are often an essential document in agency investigations and employee
claims.
 Tells the story of your company - Employee Handbooks are an excellent opportunity to educate
employees about the organization, its history,and its origin.
 An employee handbook helps with employee orientation and getting new employees up to speed.
 Many companies offer multiple employee handbooks based on location, job classification, union
membership, etc.
 Employee handbooks are required as a risk management essential by Employment Practices
Liability insurance carriers.
 More than 1/2 of companies now distribute their employee handbooks online.
Who works for Human resource management?
Strategic level
Chief Human Resource Officer (CHRO) is a corporate level officer, responsible for formulating and
executing human resource strategy in match with overall organization's plan and strategic direction of the
organization, particularly in the areas of succession planning, talent management, change
management, executive compensation, organizational performance. He supervise industrial relations
policies, practices and operations of an organization. CHRO may also involve in selection of board
members of an organization.
Supervision level
HR Director belongs to top-level management, responsible for the administration of all human resource
activities and policies. The director supervise employees' compensation, benefits, staffing, affirmative
action, employee relations, health and safety, and training and development functions. They also
oversee below mentioned professional human resources staff.
Execution level
Recruiter (Hiring manager) who is responsible filling vacancies by finding right candidates and finally
placing them in the job. The best recruiters can woo even the most passive candidates, but should have the
data needed to influence their organization’s hiring strategy. They are part artists and part scientists. Here
are some tips to become best recruiter.
 Modern recruiters should have an innate instinct for mutual connection. They should know how
to network and navigate skill sets, hiring manager personalities, to make a perfect match and suits
to company culture.
 They should live and die by mantra,'if you can’t measure it, you can,t manage it' They should
understand importance of numbers and data, will not only help them make better decisions but
will also earn the trust of others in the organization
 They should think about jobs the way marketers think about products. Whether through their own
profiles or through employer branding promotions, they should know how to tell a great story
about company.
 They should love recruiting innovation. They should know what tools work best, and become
masters when it comes to using them.
 They should be able to read the candidate and know how to positively influence their emotions,
inspire excitement. and get to a YES!.
Trainers who is responsible for imparting required skills for performing job and updating new skills and
knowledge for perfection and error free.
Safety officer who see and ensures the safety of employees at workplace.The fact that is 1 in 4 workplace
injuries are caused by overexertion. According to [section 40B] of The Factories Act, 1948, there must
be Safety officer for thousand employees in an organisation wherein manufacturing does. The
fundamental duty of safety officer is to instruct workers about about safety measures and precautions at
workplace.
The general safety instructions to workers are -
 To wear proper protective clothing and use required safety equipment.
 To read all of the instructions and warnings on chemical labels and never mix chemicals.
 To be aware of your surroundings and watch for any hazards, if there are hazards, such as wet
floors, warn others with the proper signs and barricades.
 To have emergency plans in place, and know where all the exits and first-aid kits are located.
Welfare officer who sees welfare of employees. According to[section 49] of The Factories Act, 1948,
Welfare officer must be appointed for every 500 employees in the organisation. They usually deal with
the task of solving day-to-day experiences of the industrial workers. But this method is not so effective
due to the dual responsibilities on the welfare officers were basically appointed to deal with welfare
measures and their applications in the industry.

Conciliation officer who is charged with the duty of mediating in and promoting the settlement of
industrial disputes. Generally small and medium-sized organisations do not appoint consideration
officers, they refer settlement issues to separate conciliation officer appointed by the government and the
industrial disputes act 1947.

Payroll officer who sees salaries, statutory payments & deductions as taxes and other incentives.

Counsellor who acts as friend for employees so as to resolve any dispute and issues between employees.
He also acts personal friend in giving suggestions for personal issues which could hamper the efficacy at
work place.

Medical officer who is qualified doctor responsible for first aid, health care and certification of fitness of
employees for working or granting leaves.

Insurance officer who see the employees medical policy for securing from diseases and personal accident
policy for securing employees in case of accidents so as avoid burden and risk on company.

HR Generalist is responsible for all human resource activities for an organization. He or She provides
advice, assistance and follow-up on organizational policies, procedures, and documentation. Coordinate
the resolutions of specific policy-related and procedural problems and inquiries.

HR Analyst is a challenging job generally appointed by huge orgnanisations where magnitude of HR

issues are high. He is the one who identifies burning issues and its causes with the help of available data
and information and if it unavailable, he is responsible for exploration and collection of data and
information could be with the support of Human Resource Information Systems so as to analyze and
draw a clear picture of current scenario and help executives to tackle them. HR analyst should have
through knowledge of HR metrics for making accurate analysis. But it is fact that very least percentage of
HR managers have the skills to collect necessary data, analyze it, and present insights in a meaningful and
influential way to executives.

HR analyst should be able visualize and predict the level of impact of the burning issues on the
organisation and find ways to tackle them and make planning for avoiding such issues in future. The core
issues which are dealt by HR analystics are about employee turnover rate and their retention, evaluation
of employees, deciding salaries and benefits, designing and improving employee training programmes
and measuring work burden on employees by using . Below diagram represents HR issues which
can be dealt and tackled by HR analyst so as to avoid impact on the business and overall performance of
the organization.
Human Resource analytics is at the intersection of three bodies of knowledge:
1. Human Resource Management: sets the meaning and purpose of the analytics.
2. Data Warehousing: knowing how to process and store HR data efficiently, automation of
collection of data and cleaning data.
3. Statistical Analysis, Presentation and Interpretation : helps in translating the identified HR
issues into appropriate analyses and communication of results.
5 FUNDAMENTAL PRINCIPLES OF ANALYTICS
1. A professional and good HR Analytics person will have the above bodies of knowledge and know
their process and intersection.
2. Good communication and collaborative skills are essential. The in-depth expertise in your
organization is likely to exist in HRM. IT. and Decision Support. You will need to collaborate
with these groups.
3. HR Analytics is about metrics and measurement. Good metrics definitions, both narrative and
formulaic, and their documentation are key.
4. The extent of HR Analytics can be vast. Having a defined model or framework can help you
navigate towards your future efforts. Patience is key.
5. While quality preparation of metrics is important, the real value is in the analysis and
interpretation.

Human Resource Auditor does a complete Human Resources Checkup and verification of employee
records & files, compliance of HR procedures and policies with employment laws, employee handbook,
orientation, training of employees, performance management, employee compensation and payroll and
employee termination procedures.The guiding principle of HR Audits in 80% organizations is to
examine the organization’s compliance with established regulations and/or company policies .

The primary objective of HR audit is to annihilate management risk of contravention with the laws,
liability exposure, identifying and correcting risk gaps, litigation avoidance, cost avoidance and
enhancement of human resource best practices.

The People Matters HR Audits Study 2016 surveyed 72 companies to assess and evaluate the HR Audit
procedures in Indian Companies. The findings from the survey revealed that HR Audits are a routine
process in a majority of organizations, very few companies employ dedicated resources that support audit
procedures. Further, there is a need for companies to proactively use them for business risk assessment
and process improvements.
 96% of organizations do not have dedicated HR resources for auditing. They are either done by
external audit firms or internal HR auditor.
 And only 52% of organizations perform audits only to establish an “early warning system”
Frequency of HR audits by companies - could be Annually, Quarterly, Trimester and Semester

Companies introducing creative concepts in naming new job roles

Chief Listening Officer

THE WAILING wall for all employees. Looks after policies, compensation and career growth. Also
known as the human resource head.

Chief Pusher
OTHERWISE CALLED the Chief executive officer. Now wears the nudging' badge high

Chief Dreamer
IDEATES TO get more clients and business. In the traditional hierarchy. Is called business development
head.

People Success
A HUMAN resource officer who involves himself or herself closely in career development, and is a
success enabler of employees and the organisation.

Chief Ethics Officer

KEEPS A check on fraudulent behaviour, and a close watch on every business unit.

Agile Evangelist
THE ROLE involves promoting the adoption of Agile software across businesses.

Rights of an employee
Right against discrimination at workplace
It is a right of every citizen of India to be indiscriminated. According to article 16 (2) of the Indian
Constitution, no citizen can be discriminated against, or be ineligible for any employment or office under
the state, on the grounds only of religion, race, caste, sex, descent, place of birth or residence or any of
them. Adherence to the rule of equality in public employment is a being feature of Indian Constitution
and the rule of law is its core, the court cannot disable itself from making an order inconsistent with
article 14 and 16 of the Indian Constitution.

In the United States, Title II of the Civil Rights act, 1964 prohibits discrimination of people on certain
grounds. In this regard, employers implement equal employment opportunity policies and prohibit
discrimination based on race of a person, colour, sex, religious creed, nationality, age, ancestry, marital
status, disability, medical condition, genetic characteristics ( of those of a family member), political
affiliation, et cetera.

The equality act, 2010 of the United Kingdom prohibits discrimination and mandates equal treatment in
matters of employment as well as private and public services irrespective of race, age, sex, religion or
disability .

Scheduled castes and Tribes ( prevention of atrocities) act, 1989 is constituted as a social justice
oriented law, which is enacted to prevent atrocities and other form of derogatory behaviour towards
member of the scheduled caste and scheduled Tribes.
According to the recent Supreme Court judgment in Section 377 of Indian Penal Code 1860, LGBTQ
( lesbian, gay, bisexual and transgender queer) shall not be shown discrimination or derogate them in any
manner.

Equal pay for equal work

It is an employee right though equal pay for equal work is not expressly declared by the Constitution as a
fundamental right that in view of the directive principles of state policy as contained in the article 39(d) of
the Indian Constitution "equal pay for equal work" has assumed the status of fundamental right.

According to article 39(d) of the Indian Constitution, the state has to ensure that there is equal pay for
equal work for both men and women. Parliament has enacted the Equal Remuneration Act, 1976, to
implement article 39(d). The act provides for payment of equal remuneration to men and women workers
for the same work, or work of a similar nature and for the prevention of discrimination on grounds of sex.
The act also ensures that there will be no discrimination against recruitment of woman and provides for
the setting up of a advisory committee to promote employment opportunities for women. It is the duty of
HR department and Hr managers to see that there is no such violation which is unconstitutional, therefore
it should be complied by the every organization.

Working hours
it is an employee right to not to work more than 9 hours in any day or 48 hours in any week in the factory.
There should be interval or break for rest for at least 30 minutes after five hours continuous work of an
employee according to The Factories Act 1948. The same right is applicable to the employees working
in the shops and establishments like hotels, movie theatres and amusement and entertainment
establishments according to the concerned state shops and Establishment act.

Weekly holiday
It is an employee right to have at least one holiday in a week in the factory or shops and establishments
according to The Factories Act 1948 and shops and establishments act of the concerned state

Salary or wages
According to Minimum Wages Act, 1948 it is an employee right to claim for salary or wage for the work
done to his employer. It is the duty of the employer to pay remuneration according to the work extracted
from his employee.

Any deductions from the salary or wage of an employee should be made according to the employment
laws only. If any employee levied fines or collected or deductions from the salary of an employee, it will
be treated as illegal and such employer is liable for legal action.
Payment for overtime working
According to The Factories Act 1948., section 59, if a worker works more than nine hours in any day or
for more than 48 hours in any week, it is an employee right to claim payment for overtime at the rate of
double the ordinary rate of his wage or salary.

Payment of gratuity
It is an employee right who completes his five years of continuous service in an organisation having 10 or
more employees, to claim for payment of gratuity at the rate of 15 days of his current salary for every
year of service he or she completed in that organisation, according to The Payment of Gratuity Act,
1972.

Payment of bonus
According to the section-10 of Payment of Bonus Act, 1965, it is an employee right drawing salary of
Rs. 21000/- p.m. to claim for payment of minimum bonus that is 8.33% of his salary (his / her salary will
be treated as maximum Rs. 7000/- for calculation of bonus) and it is the duty of the employer to pay
minimum bonus to their employees irrespective of profit or loss to an organisation during that year.
Section-11 says maximum percentage of bonus claimable by an employee is 20% in case of profits to an
organisation. The procedure for payment of bonus to to employees irrespective of profits or losses to an
organisation is mentioned under the Payment of Bonus Act, 1965.
Provident fund
It is an employee right that whoever employee draws salary not more than ₹ 15,000, have social security
benefit in the form of provident fund. It is the duty of the employee to contribute 12% from his salary
towards provident fund and it is it is the duty of employer or an organisation having 20 or more
employees, to contribute equally that is 12% of his salary, according to the Employees' Provident fund
and miscellaneous provisions act 1952.

According to the present rules, if an employer becomes unemployed for one month, such employee can
with the 70% of amount from the provident fund. If an employer becomes unemployed for more than two
months such employee can with the total amount from the provident fund.

Maternity leave
According to the section 5 of the Maternity benefit Act 1961, it is woman employee right to claim for
maternity leave for 26 weeks for 2. Such woman employee can apply maternity leave just eight weeks
before the date of are expected delivery. It is the duty of employer to pay full salary for a woman
employee during her maternity leave for 26 weeks. In case of miscarriage or medical termination of
pregnancy, a woman is entitled to live with wage or salary for a period of six weeks immediately
following that they offer miscarriage or her medical termination of pregnancy .

Paternity leave
It is male employee right if he is working for the central government of India, he is having right as
employee to claim for paternity leave for 15 days within six months from the date of delivery of his child.
The central is also being followed in many reputed private organisations and companies in order to boost
employee morale and employee satisfaction.

Compensation in case of accidents, injuries and death of an employee

According to the Workmen's Compensation act 1923 it is an employee right to claim compensation in
case of accidents or injuries occurred during the course of employment especially when worker was not
under the influence of alcohol. In case of death of an employee in the course of employment and such
employee is not under the influence of alcohol, his or her dependent is having right to claim compensation
in accordance with the workers compensation act 1923.

Workers participation in the management

The article 43a of the Constitution of India, guarantees participation of workers in management of
industries.

Protection against sexual harassment at workplace

It is an employee right to be protected against sexual harassment at workplace according to the sexual
harassment of women at workplace (prevention, Prohibition and redressal) act 2013. For this
purpose the organisation with 10 or more employees should constitute internal complaints committee for
helping the victims of sexual harassment. Such victims are also protected under the section 354 of the
Indian penal code, by punishing culprit with imprisonment.

An incident of sexual harassment of a female at a place of work, amounts to violation of her fundamental
right to gender equality under the article 16(2) of the Indian Constitution. Such violation of
fundamental rights can be filed before High Court of the concern state under article 226 of Constitution of
India for seeking justice and for punishing such violators.
Note: Any person who is deprived of his rights which are mentioned above, such illegality can be
challenged before the court of law and employee whoever commits violation of such rights shall be
punishable according to law by the court of law.
Function of Human Resource Management

5 basic (Managerial) function of Human Resource Management

PLANNING - HR
Planning is the first and basic function of the management and everything depends upon planning as it is
a process of thinking about things before they happen and to make preparations in-advance to deal with
them. Poor planning results in failure and effects overall system. Therefore HR Mangers should be aware
of when is right time to do things, when things should be done and when things should not be done in
order to achieve goals and objectives of the organization.
 Establishing goals and objectives to be achieved through the employees so as to achieve the
organizational mission set by the top-level management.
 Developing rules and procedures which has to be followed by the employees in order to avoid
any sort of discrimination among the employees in any of their functions, to enable fair and
transparent treatment among employees, to avoid conflict starting from recruitment to the
separation of employees, inculcate discipline among the employees, to drive performance of
employees and ultimately to avoid conflict and contravenes with statutes and employment laws of
the land, ultimately for smooth running of the organization.
 Determining plans and forecasting techniques as a part of Human resource planning to avoid
any shortfall of workforce so as to avoid impact on the output of the organisation, to draw the
estimation of workforce exactly needed for the organisation and to plan for attracting talented
candidates.
 HR outsourcing: as that of make or buy decision in operations management, human resource
manager should be able to make decisions with regard to HR activities which are to be executed
by the management itself or to be outsourced when there is advantage of expertise to bring in and
cost-saving for organization. The following are the most outsourced HR activities; legal advice
and support, employee payroll, pensions, training and development, recruitment, employee
assistance, compensation and benefits, outplacement is, human resource information systems,
employee relations, policy-making, strategic partnerships, appraisal of employees and resource
planning.
Most small to medium-sized business owners know the frustration of spending more time than they want
on non-revenue generating activities from payroll to human resource management to benefits and
compensation.The answer for many businesses maybe to outsource part of their HR functions to third
party providers so that they can focus on their core business and also has following benefits-
1. Save money and reduce operating costs
2. Allow the company to focus on its core business
3. Reduce the number of HR staff and related staff expenses
4. Allow HR staff to focus more on strategy
5. Avoid the costs of major investment in technology
6. Improve metrics/measurement
ORGANIZING - HR
HR managers should be well aware of organizing everything related to human resource and organisation
as organizing is the process of making and arranging everything in the proper manner in order to avoid
any confusion and conflicts.
 Giving each member a specific tasks to finish overall objectives of the job given to an employee
is the duty of the Human Resource Manager, besides it also to the duty of Human resource
manager to define task clearly before entrusting job to an employee. HR managers should keep in
mind that task entrusted to employees should be matched with their skill set and abilities and It is
also lookout of HR managers to give training to employees in the area or subject which is going
to be entrusted to employees, otherwise the task entrusted to employees gets failed and defeated.
 Establishing departments and divisions according to the nature of jobs and works in order to
improve the efficiency, expertise and speedup the work. Establishment of separate divisions and
departments would give easy and effective control over employees by the management which
would give better results and improve overall performance of the organisation.
 Delegating authority to the members for a good cause and to make employees more responsible
towards their job and organisation is a part of employee development. Delegating authority to
employees makes them to be more responsible towards organisation as there is a principle
called authority equals to responsibility,vice versa when you load an employee with
responsibilities, he should be given authority so as to fulfill the responsibilities casted upon
employee. Authority without responsibility and responsibility without authority defeats its
purpose. Therefore when employees feels responsible and accepts responsibilities, it is a good
sign as it makes employees to be engaged in the job.
 Establishing channels of authority and communication is the primary responsibility of any
human resource manager which would enable managers to effectively communicate desired goals
and objectives of the organisation. Having effective communication will avoid conflicts, make
staff to understand what exactly they are expected to and also enable the manager to get the
things done in time.
 Creating a system to coordinate the works of the members so as to make the employees to
work properly and not to cause any conflict in the allocation of the work to the employees.
Improper and discriminating allotment of the work we will make one or the other employee feel
overburden, burnout and can create conflicts among employees among members which is not
good for the organisational health.and building teams will create teamwork which creates synergy
among team that will bring out the best out of them.

STAFFING - HR

Staffing is one of the key functions of human resource management as staffing is the process of
employing right people, providing suitable training and placing them in the right job by paying them
accordingly and satisfactorily.
 Determining the type of people to be hired should be emphasised as they are the fundamental
resource and investment for any organisation. Every organisation wants right people with them
but they come at a price. Employee compensation is a key factor in primary motivating factor to
attract talented and retain them in the organisation for a long period of time.
 Compensating the employees is one of the core functions of the human resource management.
Among all the motivating factors money is the very important primary motivating factor for any
employee. Providing right compensation for the work done by the employee will not only make
employee feel happy, it will also make the organisation in complainance with employment laws
of the land, if not it is unjustified and amounts to exploitation of employees which is against law.
 Setting performance standards, measuring and evaluating the employees: A performance
appraisal is meant to help employees realise their strengths and shortcomings and receive a
compensation accordingly. The very purpose of appraising the performance of employees is to
evaluate and compensate accordingly. Unless organisation sets performance standards to its
employees, it cannot compare and measure employees actual performance with the standard
performance. HR managers take performance gaps of employees for making decisions on
employees with regard to rewarding them with bonus, profit-sharing, stock options and payment
of incentives or not. These employee performance gaps will not only be considered for making
 decisions with regard to compensation but it is also considered for making decisions with regard
to initiate corrective actions on said employees, promoting them to higher levels and if any
employees performance gaps are high, such employees will be demoted, suspended or sometimes
may be discharges from job.
 Counselling the employees as a Human Resource manager, for understanding and helping
people who have technical, personal and emotional or adjustment problems with an objective to
reduce them, so that performance of employees are maintained at expected level or even
improved upon.
 Recruiting prospective employees and selecting the best ones from them is one of the primary
functions of human resource management. Recruiting is the process of inviting the people who
were willing to join the organisation and selecting best out of them is the crucial process in which
various selection tests are conducted. Having best people in the organisation will make that
organisation is best in all the ways which would create employer brand that will help to attract
talented people and also make them to retain in the organisation long period of time.
 HR Metrics: Application of formulas for measuring and calculating core HR issues so as to draw
exact HR results and current scenario of organisation. The very purpose of HR metrics is to
indicate current position and performance of the organisation.
Core HR issues where HR metrics can be applied are Time to fill an employee, Cost per hire of an
employee, Employee absenteeism rate, Employee training others, Turnover cost, Turnover rate, annual
Turnover of an employee, Workers compensation cost for an employee, Revenue per employee, Return
on Investment (ROI) and Yield ratio.

Example: Annual employee turnover rate = No of employees left X

100
beginning + ending No of employee in a year / 2

DIRECTING - HR

Directing is a knowledge, discipline and formal way of communicating to others that what you are
expecting from them to do for you or to an organization. Unless a HR manager has capability of directing,
he / she can't be said as full-fledged HR manager. when a HR manager has right directing capabilities, it
is gives clarity for employees what they are expected to perform, removes confusion in employees and
gives clarity of what results are expected by the management from employees.
 Getting work done through subordinates so as to meet the organisation's goals and objectives.
Indeed getting work done to others is an art which every Human resource manager should
possess, for which employee motivation by the Human Resource Management influences and
matters a lot.
 Ensuring effective two-way communication for the exchange of information with the
subordinates in order to effectively communicate the goals and objectives of the organisation as
it plays key role in understanding what the Human Resource manager or organisation is expecting
from employees to perform. Miscommunication between employees block the progress and even
would lead to conflicts which eventually affects the overall performance of the organisation.
 Motivating subordinates to strive for better performance by way of providing employee
recognition, rewards, intrinsic benefits, paid vacations, increments in salary, gifts, any social
security benefits to employees and their family members is one of the functions of Human
Resource Management.
 Maintaining the group morale by way of fair treatment among employees, being ethical and
generous towards employees, management being loyal to its employees and giving priority to
employee concerns. It is the responsibility of human Resource Manager to guide always to its
employees, otherwise lack of guidance often kills the morale of employees. Training and
development programmes not only improve the skills of employees but also boost their morale,
thereby making them happy and leading to longer tenures. Apart from breaking the monotony in
the workplace, training programmes offer employees a learning platform where they are able to
master new skills and become more marketable.
CONTROLLING - HR

HR managers should have the knowledge of controlling all HR related matters, as they should be able to
think and decide what should be done and what should not be done and which should be done and which
should not be done while dealing with employees.
 Establishment of standard performance so as to measure the actual performance of the
employees by conducting performance evaluation for appraisals
 Measurement of actual performance with the established performance standards of
employees for finding out gaps in employee performance.
 Comparison of actual performance with the standard one to find the deviation for initiation
of corrective actions, if there are any deviations. Corrective actions include giving proper
and suitable training to such employees or withholding of increments in payments until
performance gaps are none. Demotion of employee, suspension and discharge from job is
initiated when serious deviations are identified
Operative function of Human Resource Management

PROCUREMENT - HR
 Job analysis is a systematic process of gathering all the data & information pertaining to the job
for preparing of job specification which determine the skills, qualifications & traits for job and
preparation of job description which describes the duties and responsibilities so as to recruitment
and selection of employee, give satisfaction on the job, and feel motivation while doing the
job,etc. Harry L. Wylie defines "Job analysis deals with the anatomy of the job.....This is the
complete study of the job embodying every known and determinable factor, including the duties
and responsibilities involved in its performance; the conditions under which performance is
carried on; the nature of the task; the qualifications required in the worker; and the conditions of
employment such as pay, hours, opportunities and privileges"

 Job design is the process of deciding on the content of a job in terms of its duties and
responsibilities; on the methods to be used in carrying out the job, in terms of techniques, systems
and procedures and on the relationships that should exist between the job holder and the
superiors, subordinates and colleagues. Job enlargement, job enrichment, job rotation, and job
simplification are the various techniques used in a job design exercise. Job design goal is to
minimize physical strain on the worker by structuring physical work environment around the way
the human body works.
  Recruitment & selection - Recruitment and selection of the human resources for an organisation
is the major and basic function of human resource management. Human resources planning and
recruiting precede the actual selection of people for positions in an organisation. Recruiting is the
process of inviting qualified job seekers by using different platforms like issuing notification in
regular newspapers or employment newspapers which are exclusively meant for employment
news and notifications, television media, online and on social networking websites which have
become mostly used resources for recruitment and hiring people. There are two major source of
recruitment of employees, one is recruitment through internal sources and the other is recruitment
through external sources. Internal recruitment is the process of inviting or giving chance to the
people relating to concern organisation or to the people relating to the existing employees or
directly giving opportunity to the existing employees. External recruitment is the process of
inviting job seekers who do not belong to or anyway related with an organisation, which simply
means inviting outside candidates.
Subsequently, selection of right person form the pool of candidates by administering various selection
tests like preliminarily screening, written tests, oral tests and interviews etc.

 Human resource planning (HRP) may be defined as strategy for acquisition, utilization,
improvement and preservation of the human resources of an enterprise. The objective is to place
right personnel for the right work and optimum utilization of the existing human resources. HRP
exists as a part of the planning process of business.
o The major activities of Human resource planning include:
1. Placement of employee in the job where he exactly fit
2. forecasting (future requirements),
3. inventorying (present strength),
4. anticipating (comparison of present and future requirements) and
5. planning (necessary programme to meet future requirements).
 Induction & Orientation: Induction of Employee is the first step towards gaining an employees'
commitment, Induction is aimed at introducing the job and organization to the recruit and him or
her to the organization. In a nutshell, it covers the organization’s history, philosophy, mission and
vision, and the managerial style of the organization. Inform the financial benefits and different
taxation policies offered. Addresses trainings offered, performance expectations, and the work
schedules of the organization. Educate new employees on the laws, regulations and company
policies that applies to their role. Highlight the different safety and security aspects related to the
work environment. Orientation is the planned introduction of new employees to their jobs,
coworkers, and the organization so as to alien an employee with their job role.
 Explain the role employees have to play to achieve organization's goals.
 Portray the organization structure demonstrating the various departments, the people
involved and their respective designation.It covers all the information starting from
customer profile, to the competitors’ product and services.
 Socialization is a process of making employees to mingle up with everyone for team-spirit
DEVELOPMENT - HR

 Career planning and Career development; process of establishing personal career objectives
by employees and acting in a manner intended to bring them about. HR managers should help
their employees in knowing their strengths for placing them in suitable job, guide employees
what skills and knowledge should be acquired for attaining higher positions, planning for suitable
training for polishing existing skill set and providing good work-life-balance to make balance
between career and personal life, after all, every one work for their personal life . Career
development according to Schuler, "It is an activity to identify the individual needs, abilities and
goals and the organization’s job demands and job rewards and then through well designed
programmes of career development matching abilities with demands and rewards". Career
development does not guarantee success but without it employees would not be ready for a job
when the opportunity arises. HR managers should encourage their employees by providing them
suitable opportunities to grow for promoting them to higher jobs according to their skills and
knowledge, identify and provide opportunities to employees to learn new skills in the job and
compensate accordingly and guiding employees in right career path to develop in their career.
Top preferences for employees in India
* Career development
* Learning and training opportunities
* Good work-life balance
* Good relationship with superiors
 Executive development ; developing the skills and competencies of those that (will) have
executive positions in organisations.
 Employee training and development is the subsystem of an organization and core function of
human resource management. It ensures continuous skill development of employees working in
organisation and habituates process of learning for developing knowledge to work.
Imparting Training and Development to employees through various methods is the foundation
for obtaining quality output from employees. Employee training methods or categorised into on-
the-job training methods and off the job training methods.
On-the-job training methods: job rotation, coaching, job instruction, committee
assignments, apprenticeship and internship

Of the job training methods: classroom lecture method, audiovisual training method,
simulation, bistable training, case studies, role playing and the programmed instruction
method.
 Overall development of organisation: Though human resource department is one of the
departments in organization, but it is linked to overall development of organisation as employees
are center for final output and organisation's performance. Whatever type of job or department in
any organisation is made up-of employees alone. HR department should keep in mind that it isn't
just simply dealing with employees, but it's every HR activity effects the performance of
employees in turn it will show cascade effect on final output of employees and finally on overall
performance of organisation. If employees aren't provided with proper and relevant training, it
would effect their performance, likewise if all employees have same situation it would badly
effects the organisation. If employees aren't kept motivated continuously by way of providing
benefits and perks will lead them to become lethargy or if HR department fails to maintain and
comply with employment laws would sometime lead cancellation of business licence.
To make this point clear, Human resource department's failure to maintain employee safety, welfare and
healthy measures acccording to The Factories Act 1948 or failure to have an ICC (Internal Complaints
Committee) according to Sexual Harassment of Women at Workplace (Prevention, Prohibition and
Redressal) Act, 2013 will sometimes lead to closure or cancellation of business. Like that there are other
employment laws which makes organisation to be in compliance with it for smooth running of
organisation, if not it will invite unnecessary troubles to an organisation.
COMPENSATION - HR
 Job evaluation; analyzing and assessing various jobs systematically to ascertain their relative
worth in an organization.
 Performance evaluation is also called as performance appraisal of employees. Human
Resource Managers can adopt various methods for assessing the performance of the employees
 So as to take decisions with regard to compensating and rewarding employees, training of
employees if performance is poor and it would take corrective actions on employees whose
performance is poor. In order to evaluate the performance of employees, HR managers first have
to set up performance standards for comparing with actual performance of employees to find out
gaps of employee performance. Performance evaluation or appraising performance of employees
is the core and major task when compared with other human resource management functions.
1. Traditional methods of Performance Appraisal
2. Modern Methods of Performance Appraisal
3. 360 Degrees Performance Appraisal
How to Give an Effective Employee Evaluation?
Define Expectations
• Define what is expected of the employee
• Make sure goals are measurable and observable
Create Goals
• Discuss the goals with the employee
• Obtain the employee’s agreement and signature
Provide Written Evaluations
• Every six months, discuss performance
• For struggling employees, consider once-a-month evaluations
• Ensure written performance reviews reflect the entire evaluation period
Maintain a Performance Record
• Make written notes throughout the year
• Do both praising and correcting—in real time
Ensure Integrity of Evaluation
• Written comments should be factual, detailed, and constructive
• Performance criteria shouldn’t be changed after the review
• Evaluations shouldn’t digress from the measures initially defined
 Wages or salary administration as prescribed by the labour laws, Wages for workers or salary
for employees is the basic and primary thing for which employee's work for an organisation. It's
administration of salaries by HR managers is very crucial function as financial implications and
legal complaince is involved. Any deviations in payment of salaries will lead to immediate
dissatisfaction of employees and effects their moral and any failure in payment of salaries,
statutory contributions by employee and statutory deductions from salary of an employee in
accordance with the employment laws will invite unnecessary complications and will be liable for
penal action by the court of law. Hence it is lookout of the Human resource management
department to avoid such costly mistake which also effects the organisation's reputation
(Employer branding). wages are classifieds as
1. Minimum wage - It is also called as irreducible wage, which should be sufficient
for worker to get food clothing and shelter.
2. Fair wage - Wage which is paid according to the work of the work
3. Living wage - It is just above minimum wage, which is sufficient to meet
minimum health expenses, children education with food, clothing and shelter.
Salary nomenclature is used in the context of employees. Generally salary of employees is paid monthly
and it consist of various components like basic pay, dearness allowance and house rent allowance
especially in the case of government employees. Whereas private employees' salary normally doesn't
consist of said components as it is paid under single head that is salary and benefits of employees doesn't
come under salary head, therefore employee benefits could be monetory or nonmonetary cannot be
counted with salaries of employees, they are specifically provided for providing social security and
motivating employees. Especially government employee salary format will be Salary = Basic pay+
Dearness allowances+ House rent allowance.

 Employee rewards, perks and benefits payments according to the employment and labour laws.
Employee benefits are categorised into statutory or mandatory and voluntary benefits. Statutory
benefits are compulsory benefits for employees, its denial for payment of such benefits to their
employees by the management, can be challenged in the court of law. Whereas voluntary
benefits claims cannot be legally enforceable in the court of law in case management fails to
pay to their employees. The purpose of payment of voluntary benefits to employees is to attract
 talent, for retention of employees in the organisation and for motivating employees, ultimately to
keep employees happy. Most of the voluntary benefits are non-monetary.
The Best PERKS or rewards of the job

Google
 When a Google employee passes away surviving spouse or partner of a deceased employee
50% of their salary for the next 10 years.
 Free gourmet food and never ending snacks!
 24/7 in-house tech support from their TechStop service Dogs are welcome into the office
 Employee s given 'massage credits’ for a job well done
 The 80/20 rule allows Google employees to dedicate 80% of their time to their primary job
and 20% on passion projects
 Xoogler alumni support for the rest of their lives

Top employee benefits

1. Additional fixed pay
2. flexible work arrangements
3. retirement benefits
4. professional development support
5. training opportunities
6. hire incentives
7. insurance benefit
8. health care assistance

Employee benefits

Compulsory employee benefits: Payment of bonus, Gratuity, Provident fund, Compensation in case of
accidents, Paid Leaves, Maternity leave for 26 weeks with full pay and Paternity benefit of 15 days with
full pay for male employee.

Employees State insurance provides following benefits to the employees whoever got covered under
employees State insurance scheme.
o Bickness benefit: ESIC provides 70% of average daily wages in cash during medical
leave, upto 91 days in two consecutive benefit periods.
o Medical benefit: ESIC provides reasonable Medical Care for self and family from day
one of entering into insurable employment.
o Disablement benefit: ESIC provides continuous monthly payment till injury lasts for
temporary disablement and for whole life for permanent disablement.
o Maternity benefit: ESIC provides 100% of average daily wages in cash up to 26 weeks in
confinement and 6 week in case of miscarriage, during maternity leave and 12 weeks for
commissioning mother and adopting mother.
o Unemployment allowance: ESIC Provides monthly cash allowance for a duration of
maximum 24 months in case of involuntary loss of employment or permanent invalidity
due to non-employment injury.

Voluntary employee benefits: Payment for time not worked, paid vacations, Surrogacy leave, Adoption
leave, Menstrual leave, Health and security benefits.

MAINTENANCE / MOTIVATION - HR
 Employee well-being; Providing good working conditions at workplace is the fundamental duty
of Human Resource Management department. Treating employees inhumane is against to the
Constitution of India according to [Article 42 under Chapter XXXIV of Directive Principles of
State Policy of the Constitution of India].
It is also the duty of Human Resource Management to provide welfare measures like Pure water drinking
facilities, restrooms, lunchroom in an organisation having more than 150 employees, minimum medical
aid facility for 150 employees, maintenance of an ambulance in an organisation having more than 500
employees, canteen in an organisation having more than 250 employees, crèches for children in the
organisation having more than 30 women employees and sitting facilities for employees wherever it is
required and possible.as prescribed under The Factories act 1948.
 Social security for employees: Providing and contributing Employee Provident fund, Payment
of Bonus, compensation, payment of gratuity, maternity benefit, paternity benefit and employee
insurance. In India there are few social security legislation which are to be followed and complied
by any organisation and it is the duty of the Human Resource Manager to look after it.
 Payment of Gratuity Act, 1972
 Workmen's Compensation Act, 1923
 Employee State Insurance Act, [ESI] 1948
 Payment of Bonus Act, 1965
 The Employees’ Provident Funds and Miscellaneous Provisions Act, 1952
 Maternity Benefit Act,1961 (Maternity Benefit (Amendment) Act, 2017)
o Maternity leave laws
 Worker's participation encouragement either individually or collectively, become involved in
one or more aspects of organizational decision making within the enterprises in which they work
Would make employees feel motivated, satisfaction and stay loyal to the management. Therefore
it would avoid unnecessary conflicts in between employees and management while implementing
management decisions. Management should ensure decisions should not be taken arbitrarily
without considering or consulting their employees who work for their organisation. Especially
human resource managers should not take management decisions on their whims and fancies,
especially in decisions relating to their employees.. Article 43A of the Constitution of
India guarantees 'Participation of workers in management of industries' and falls under Part
IV - Directive Principles of State Policy and it should be ensured and honoured by an
organisation's human resource management.
 Providing Good work-life balance
 Motivating employees stimulate the desire and energy in employees to be continuously
interested in a job and committed it, role, or subject, and to exert persistent effort in attaining a
goal. The most important motivating factors for employees are to have a healthy and good
working environment, to have good monitory benefits, compensation and rewards, to have
encouragement and support from management and to have a chance of professional growth and
raise.
WHAT MATTERS & MOTIVATES MOST FOR EMPLOYEES AT WORK?

Top 10 global employees preferences

1. Job security & stability
2. Financial compensation
3. Work appreciation by employer
4. Interesting work
5. Good & healthy relationship with colleagues
6. Good work-life balance
7. Good relationship with superiors
8. Learning & training opportunities
9. Career development
10. Financial stability of employer
 Job rotation is the human resource management technique in which employee is moved
between two or more jobs in a systematic and planned manner. The objective is to expose an
employee to different experiences and wider variety of skills to enhance job satisfaction and to
cross-train them.
Advantages of job rotation of an employee are eliminate boredom of an employee, encourage
development, give employees a break from strenuous job duties, helps HR manager identify where
employee work best and gives HR manager a backup plan if an employee leaves.
 Maintaining HR records in accordance with employment laws and oranisational needs is the
basic function of Human Resource Management, conducting research for identification of HR
issues and find suitable solutions, doing Human Resource audit by systematic verification
strategies, policies, procedures, documentation, structure, systems and practices with respect to
the organization’s human resource management.
  Human Resource information system implementation lets you keep track of all your
employees and all information about them. It is usually done in a database or, more often, in a
series of inter-related databases.

INTEGRATION - HR
 Industrial relations is the process of management dealing with one or more unions with a view
to negotiate and subsequently administer collective bargaining agreement or labour contract.
Maintaining proper industrial relationships is the core activity of Human Resource Management
so as to avoid industrial disputes.
 Employee Discipline is a systematic procedure the set-rights and corrects or punishes a
subordinate by superior because a rule of procedure has been disobeyed or violated. Discipline is
the force that prompts employees to observe rules, regulations, standards and procedures deemed
necessary for an organization.
 Grievance redressed; Grievance procedure is a formal communication between an employee
and the management designed for the settlement of a grievance of employees. Grievance
procedures differ from organization to organization as grievances can be very damaging if not
handled properly. The key causes of employee grievances are
1. Grievance resulting from management policies include
2. Grievance resulting from working conditions
3. Grievance resulting from inter-personal factors
 Dispute settlement : Causes of industrial disputes can be broadly classified into two categories:
economic and non-economic causes. The economic causes will include issues relating to
compensation like wages, bonus, allowances, and conditions for work, working hours, leave and
holidays without pay, unjust layoffs and retrenchments. The non economic factors will include
victimization of workers, ill treatment by staff members, sympathetic strikes, political factors,
indiscipline etc. (The Industrial Disputes Act, 1947 governs rules for the settlement of disputes
between the management of industrial establishments and workmen.)
Now recently in the year 2010, a new chapter II-B is inserted in the Industrial Disputes Act, 1947 by way
of amendment w.e.f 15th September, 2010, and a new section 9-C is added for having grievance redressal
committee.

Grievance Settlement Machinery

1. Any organisation having 20 or more employees should have grievance redressal committee
for the resolution of disputes.
2. The committee should consist of equal members from employer and employee.
3. The committee members should not exceed more than six members.
4. The committee should consist of one woman and male members equally.
5. The grievance redressal committee should complete its proceedings within 45 days on the
receipt of written complaint by the party who is having grievance.
 Collective bargaining: The collective bargaining as a policy has been in vogue in the United
Kingdom, the United States of America, Australia, New Zealand and other countries. However in
India the trade unions have more to learn from these countries to tackle the industrial
problems.The phrase ‘Collective Bargaining’ is coined by famous authors Sydney and Beatrice
Webb in their celebrated treatise on ‘History of Trade Unions’. Collective Bargaining is a
method of determining the terms and conditions of employment and settling disputes arising from
those terms by negotiating between the employer and the employees or their trade union. The
very fact that the parties reserve the ultimate right to use economic weapons of strike and lock
out helps in stimulating the parties to arrive at an agreement.
The Encyclopedia Americana states that the American Federation of labour “insists upon the equity of
workers in their right to bargain collectively with employers through representatives of their own
choosing”.

 Being a spokesman of employees and organization: It is the responsibility of human resource

manager to be as, spokesman, negotiator and middlemen between management and employees
for smoothening the flow of communication of management decisions from top-level to bottom
level and vice versa, for cushioning conflicts if any by misunderstandings or misinterpretation
and to establish healthy relations and good culture within the organisation. In sometimes HR
 manager should take the responsibility of a spokesman of organization when representing or
dealing with other stakeholders.
 Resolving conflicts among employees is major task of human Resource Management. Hr
manager could follow the below steps for resolving conflicts. According to recent study human
resource managers are spending considerable amount of their job time on resolving conflicts in
between employees as diversity in conflicts are in raise and showing impact on performance of
employees and on organization.
o Understanding the cause, root and nature of the conflict.
o Encourage employees to solve conflicts themselves.
o Do not widen or magnify conflicts, Nip it in the bud quickly.
o Give an opportunity to both sides to say and listen to them
o Determine the real cause of issue, together.
o Check your employee handbook for solution and guidance.
o Come to a solution.
o Put it on paper for make them binding and for future reference in such cases.
o Train them how to communicate and avoid conflicts
o HR manager should be an idealistic and set an example himself.
 Prevention and dealing with sexual harassment: is crucial duty of Human Resource
Management, otherwise it may effect the organisation's culture and employer branding which
would consequently lead to collapse of the organization. Sexual Harassment of Women at
Workplace (Prevention, Prohibition and Redressal) Act, 2013 protects women at the
workplace from sexual harassment. Act defines sexual harassment at the work place and creates a
mechanism for redressal of complaints. It also provides safeguards against false or malicious
charges. Every employer is required to constitute an Internal Complaints Committee at each
office or branch with 10 or more employees. Any employer who fails to constitute an Internal
Complaints Committee as per the Sexual Harassment Act shall be liable for a penalty of up to Rs.
50,000 if a complaint is made to the magistrate.
Any woman employee who has faced sexual harassment at the workplace, or any person
authorized by the Internal or Local Complaints Committee can file a complaint with the
Magistrate. Repeated non-compliance of this provision can result in the punishment being
doubled or even cancellation of the organisation's business license by the concern government
or local authority.
The Indian Penal Code 1860 Section 354A, 354B,354C, 354D was newly inserted, especially for
the following acts which shall be treated as sexual harassment.
o Physical contact and advances involving unwelcome and explicit sexual overtures; or
o demand request for sexual favours; or
o showing pornography again as the will of a woman; or
o making sexually coloured remarks on women.
o any man who assaults or uses criminal force to any women or abets such act with the
intention of disrobing (taking off one’s clothes) are compelling her to be naked -section
354B'
o Any man who watches captures images of women engaging in a private act in
circumstances where she would usually have the exception are not being observed either
by the perpetrator or by any other person. - section 354C
o Following a woman and contacts, or attempts to contact such women repeatedly despite a
clear indication of disinterest by such women.- section 354D
Punishment
For the above said offences the punishment shall be for a period of one to three years of imprisonment or
fine, or both
Objectives of Human Resource Management

Societal objective.To be socially responsible to the needs and challenges of society while minimizing the
negative impact of such demands upon the organization. The failure of organizations to use their
resources for society's benefit may result in restrictions. For example, societies may pass laws that limit
human resource decisions.
“The greatest tragedy in America is not the destruction of our natural resources, though that tragedy is
great. The truly great tragedy is the destruction of our human resources by our failure to fully utilize our
abilities, which means that most men and women go to their graves with their music still in them.” -
Oliver Wendell Holmes.
Organizational objective. To recognize that Human resource management exists to contribute to
organizational effectiveness. HRM is not an end in itself; it is only a means to assist the organization with
its primary objectives. Simply stated, the department exists to serve the rest of the organization.

"I emphasize this - no matter how good or successful you are or how clever or crafty, your business and
its future are in the hands of the people you hire". --- Akio Morita (Late) (Businessman and co-
founder of Sony Corporation. Japan) Ref: The Book : MADE IN JAPAN. Page.No.145

Functional objective.To maintain the department's contribution at a level appropriate to the organisation's
needs. Resources are wasted when Human Resource Management is more or less sophisticated than the
organisation demands. A department's level of service must be appropriate for the organisation it serves.

Personal objective. To assist employees in achieving their personal goals, at least insofar as these goals
enhance the individual's contribution to the organisation. Personal objectives of employees must be met if
workers are to be maintained, retained and motivated. Otherwise, employee performance and satisfaction
may decline, and employees may leave the organisation.

Specialists analytics in high demand for HR roles: Study

ET Bureau
India has seen 77% growth in specialized analytics professionals employed in human resource functions
in the past five years, as an increasing number of companies are turning to analytics to address workforce
planning, skills gap and employee retention, according to a study by professional network LinkedIn.

“The overall business landscape and the changing role of Human Resource as a more strategic partner in
business are driving the rise of analytics in HR. It is imperative for Human Resource today to give more
strategic inputs in business and build a data-driven Human Resource Management function,” said Irfan
Abdulla, director-LinkedIn Talent Solutions and Learning Solutions, India and South Asia.

Compensation and benefits, talent acquisition, talent development and productivity are the established
focus areas for use of analytics in the Asia-Pacific region.