COMMUNITY-BASED TOURISM SERVICE TRAINING-WORKSHOP

ON TOUR GUIDING

October 29-31, 2019

Malibabag, Penablanca, Cagayan

PRAYER Gerald Taguinod, President Tour Guides Association

FILIPINISM AND CAGAYAN HYMN AVP

WELCOME REMARKS/MESSAGE Hon. Lerivic Lim

Barangay Captain, Malibabag, Penablanca

MESSAGE Atty. Maria Rosario S. Mamba-Villaflor

Chief of Staff/OIC, Tourism Division

ACKNOWLEDGEMENT OF PARTICIPANTS Ms. Jamaica Cabana

GUESTS AND VISITORS Administrative Aide I

OVERVIEW AND HOUSE RULES Ms. Elena Roslin Yu

Tourism Operations Officer I

EXPECTATION SETTING Secretariat/ Participants

TRAINING PROPER

INTRODUCTION OF THE FIRST SPEAKER Ms. Jamaica Cabana

Administrative Aide I

Emcee

Ms. Jamaica Cabana

 COMMUNITY-BASED TOURISM SERVICE TRAINING-WORKSHOP
ON TOUR GUIDING
October 29-31, 2019
Malibabag, Penablanca, Cagayan

PROGRAM OF ACTIVITIES

DATE & TIME TOPIC/ACTIVITY RESOURCE PERSON

October 29 Traits and Attitudes
7:30-8:00 AM Registration Secretariat
8:00 – 8:30 am Opening Ceremony Secretariat and Participants
Expectation Settings
Introduction to the Mr. Jeff Pino
Philippine Tourism Industry

Cagayan Tourism Mrs. Salud B. Vitug, STOO

Situationer
LUNCH BREAK
Mga Dapat Gawin sa Mr. Jeff Pino
Patuloy na Pagsulong ng
Turismo
 Ang Sining ng Mr. Jeff Pino
Pagiging Gabay
 Understanding
Tourism
 Trends and Issues in
Tourism and
Hospitality Industry
 Tour Guiding
Guideline (Trekking,
Caving, Mountain
Climbing)
October 30 Tour Guiding Skills and
Knowledge
Tour Operators, Tour Mr. Jeffrey Pino,DPA,EnP
Packages and Tour Guide Senior Tourism Operations
Officer Tanay, Rizal
Researching, Preparing and
Presenting Commentaries

Qualities of a Tour Guide

Tour Guiding as a
Profession

LUNCH BREAK
Tour Guiding as a
Profession
Tour Guiding Techniques

Customer Service
Ecotourism, Biodiversity For. Tito Mangantulao
(Flora and
Fauna)Sustainable Tourism
and Environmental
Protection
Telephone Etiquette Do’s Mr. Jeff Pino
and Donts
October 31 Tour Guiding Skills and
Knowledge
Tour Package Preparation

Itinerary preparation
Tour Guiding Spiel

Managing Crisis Situation

Practical Application/Mock
Tour Guiding
Accreditation procedure

Emcee: Jam Cabana