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PLUNKETT’S
AIRLINE, HOTEL &
TRAVEL INDUSTRY
ALMANAC 2011
The only comprehensive
guide to travel and hospitality companies and
trends
Jack W. Plunkett
Published by:
Plunkett Research, Ltd., Houston, Texas
www.plunkettresearch.com
PLUNKETT’S
AIRLINE, HOTEL &
TRAVEL INDUSTRY
ALMANAC 2011
Editor and Publisher:
Jack W. Plunkett
Executive Editor and Database Manager: E-Commerce Managers:

Martha Burgher Plunkett Alejandra Avila
Kelly Burke
Senior Editors and Researchers: Geoffrey Trudeau
Brandon Brison
Michael Esterheld Cover Design:
Addie K. FryeWeaver Kim Paxson, Just Graphics
Christie Manck Junction, TX
Editors, Researchers and Assistants: Special Thanks to:

Kalonji Bobb American Hotel & Lodging Association
Elizabeth Braddock Cruise Line Industry Association
Austin Bunch International Air Transport Association (IATA)
Michelle Dotter Smith Travel Research
Jeremy Faulk U.S. Department of Commerce: Office of Travel and
Lucinda Gaines Tourism
Leandra Hernandez U.S. Department of Labor
Andrew Olsen U.S. Department of Transportation: Bureau of
Jill Steinberg Transportation Statistics; Maritime Administration,
Suzanne Zarosky Office of Statistical and Economic Analysis; Federal
Aviation Administration. Federal Highway
Enterprise Accounts Manager Administration
Emily Hurley U.S. International Trade Administration
U.S. Travel Association
Information Technology Manager: World Tourism Organization
Wenping Guo World Travel & Tourism Council
Plunkett Research, Ltd.

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PLUNKETT’S AIRLINE, HOTEL & TRAVEL
INDUSTRY ALMANAC 2011
CONTENTS
A Short Airline, Hotel & Travel Industry Glossary x
Introduction 1
How to Use This Book 3
Chapter 1: Major Trends Affecting the Airline, Hotel & Travel Industry 7
1) Introduction to the Travel Industry 7
2) Discount Airlines Compete with Legacy Airlines 9
3) Global Airlines Face Daunting Challenges/ Partnerships Proliferate 11
4) International Airlines Try to Lure Passengers with In-flight Perks 13
5) Open Skies Agreement Lowers Restrictions on Trans-Atlantic Travel 14
6) ADS-B Improves Air Traffic Control 14
7) General Aviation Feels the Burn of the Global Recession 15
8) Private Jet Rentals Continue in the Form of Fractional Share Ownership 15
9) Boeing and Airbus Continue Their Struggle for the Best New Aircraft 16
10) New Aircraft Designs Offer Greater Passenger Comfort/More Efficient Engines 18
11) In Flight Wireless Takes Off 19
12) Airports in Middle East and Asia Have Strong Traffic 20
13) Deregulation Opens Huge Travel Markets in China and India 21
14) Booking Travel Over the Internet Becomes the Norm 21
15) Sustainable Tourism and Ecotourism Grow as Certification Standards Emerge 23
16) Destination Club Membership Growth Is Checked 23
17) Hotel Operators Challenged/Pod Rooms Grow in Popularity 24
18) Cruise Industry Bookings Hold Steady 26
19) New Technologies Show Promise for Port and Airport Security 27
20) High Speed Passenger Trains, Including Maglev, Gain New Acceptance 29
21) Self-Check-In Kiosks, RFID and Other New Technologies Save Labor Costs for Airlines and
Hotels 31
22) Aging Baby Boomers Will Cause Significant Changes in the Leisure Sector, Including Sports
and Activity-Based Travel 32
23) The Future of Travel 33
Chapter 2: Airline, Hotel & Travel Industry Statistics 35
Airline, Hotel & Travel Industry Overview 36
Economic Impact of Travel & Tourism in the U.S.: 1995-2009 37
Air Carrier Traffic Statistics, U.S.: 1981-2009 38
Air Carrier Traffic Statistics, U.S.: 12 Months Ended April 2010 and April 2009 39
U.S. Aviation Industry Average Annual Percentage Growth Forecasts by World Region: 2009-2030 40
Air Travel Price Index, U.S.: 1995-2009 41
Total Scheduled U.S. International Passenger Traffic, U.S. Commercial Air Carriers: 2000-2030 42
International Visitor Arrivals to the U.S.: 2000-2009 43
International Visitor Arrivals to the U.S., Forecast: 2010-2014 44
Domestic Airline Jet Fuel Prices, U.S.: January 1990-April 2010 45
Quarterly System Operating Profit & Loss Margin for U.S. Airlines: 1st Quarter 2009-1st Quarter 2010 46
Top 10 U.S. Airlines & Airports Ranked by 2009 System Scheduled Enplanements 47
Continued on next page

Continued from previous page
Hotel Industry Figures, U.S.: 2006-2009 48

North American Cruise Line Statistics: 2004-2nd Quarter 2009 49
North American Cruise Passenger Nights by Cruise Line: 2007-2nd Quarter 2009 50
North American Cruise Passengers by Departure Port: 2007-2nd Quarter 2009 51
North American Cruise Passengers by Destination: 2008-2nd Quarter 2009 52
Amtrak Ridership, Monthly: January 2000-March 2010 53
Highway Vehicle Miles Traveled, U.S., Monthly: January 1992-March 2010 54
Transportation Services Index, U.S.: January 1993-April 2010 55
Percent Change in the U.S. Transportation Services Index (TSI) from Year-to-Year: 2001-2010 56
Employment in the Airline, Hotel & Travel Industry, U.S.: 2002-2009 57
Chapter 3: Important Airline, Hotel & Travel Industry Contacts 58
(Addresses, Phone Numbers and Internet Sites)
Chapter 4: THE TRAVEL 300:
Who They Are and How They Were Chosen 90
Industry List, With Codes 91
Index of Rankings Within Industry Groups 93
Alphabetical Index 102
Index of U.S. Headquarters Location by State 105
Index of Non-U.S. Headquarters Location by Country 107
Index by Regions of the U.S. Where the Firms Have Locations 110
Index of Firms with International Operations 118
Individual Profiles on Each of THE TRAVEL 300 121
Additional Indexes
Index of Hot Spots for Advancement for Women/Minorities 460
Index by Subsidiaries, Brand Names and Affiliations 462
Plunkett Research, Ltd. www.plunkettresearch.com
A Short Airline, Hotel & Travel Airline Designator: Unique two- or three-digit
alphanumeric codes that represent an air carrier.
Industry Glossary Codes are designated by the International Air
Transport Association (IATA). Also known as
10-K: An annual report filed by publicly held Airline Codes.
companies. It provides a comprehensive overview of
the company's business and its finances. By law, it Airlines Reporting Corporation (ARC): The
must contain specific information and follow a given domestic airlines created this autonomous
form, the “Annual Report on Form 10-K.” The U.S. corporation to perform functions including travel
Securities and Exchange Commission requires that it agent accreditation; distribution and control of tickets
be filed within 90 days after fiscal year end. and ticket number assignment; travel transaction
However, these reports are often filed late due to reporting and financial settlement; and other travel
extenuating circumstances. Variations of a 10-K are related services.
often filed to indicate amendments and changes.
Most publicly held companies also publish an Airport Codes: Unique three-letter codes that
“annual report” that is not on Form 10-K. These represent each airport. For example, DFW is the
annual reports are more informal and are frequently Dallas/Ft. Worth International Airport.
used by a company to enhance its image with
customers, investors and industry peers. All-Inclusive: Designates that one price includes all
the listed elements of a tour or hotel package. For
AAA: American Automobile Association. example, an all-inclusive hotel price would include
meals, drinks and entertainment.
AAAE: American Association of Airport Executives.
All-Inclusive Tour Package: A product that
ACRA: American Car Rental Association. includes all essential elements, such as airfare, hotel
and ground transportation, for a set price.
ACTA: Alliance of Canadian Travel Associations.
ALPA: Airline Pilots Association.
ACTE: Association of Corporate Travel Executives.
Amtrak: The U.S. National Railroad Passenger
Adventure Tour: A tour built around a sport, such Corporation; the government-subsidized operator of
as hiking, cycling or rafting. For example, Backroads, passenger trains in the United States.
based in Berkeley, California, is a significant
operator of adventure tours involving hiking, biking Antitrust Legislation: A set of laws that foster a
and other sports. competitive environment preventing unreasonable
restraint of trade or unfair trade practices such as
Aeronautical Telecommunications Network price-fixing. In the United States, antitrust laws
(ATN): Refers to the collection of ground, air/ground originated with the Sherman Antitrust Act of 1890.
and airborne subnetworks interconnected by routes
that support computer-to-computer, internetwork APAC: Asia Pacific Advisory Committee. A multi-
communication and message transfer between host country committee representing the Asia and Pacific
computers. region.
AHMA: American Hotel and Motel Association. Apollo: A computerized reservation system used for
airline, cruise, tour, hotel, car and train reservations.
Air Travel Card: A credit card, sponsored by The system is owned by Galileo International.
various airlines, used only to purchase airline tickets.
Also know as the Universal Air Travel Plan Card. ARC: Airlines Reporting Corporation.
Airline Codes: Unique two- or three- digit ARTCC: Air Route Traffic Control Center.
alphanumeric codes that represent specific airlines.
For example, CO is Continental Airlines. Also known ASEAN: Association of Southeast Asian Nations. A
as Airline Designators. regional economic development association
established in 1967 by five original member children of soldiers and war industry workers who
countries: Indonesia, Malaysia, Philippines, were involved in World War II.
Singapore, and Thailand. Brunei joined on 8 January
1984, Vietnam on 28 July 1995, Laos and Myanmar Bareboat Charter: A charter of a boat or yacht that
on 23 July 1997, and Cambodia on 30 April 1999. does not include a crew. Bareboats are typically
sailing yachts used by knowledgeable vacationers.
ASRS: Aviation Safety Reporting System, run by Leading companies in the bareboat business include
NASA for the FAA. The Moorings and Sunsail.
ASTA: American Society of Travel Agents. Bed and Breakfast (B&B): Typically, a privately
owned lodging that includes breakfast in the price of
ATA: Air Transport Association. a stay. A B&B can range from a small home with one
spare room to a luxury inn.
ATM: Air Transportation Management.
Bed Night: A measure of occupancy in a hotel (one
ATME: Association of Travel Marketing Executives. person for each bed per night).
ATN: See “Aeronautical Telecommunications Bereavement Fare: A lower fare offered by an

Network (ATN).” airline to someone traveling because of a death or
illness in the family.
ATP: Airline Tariff Publishing Company.
Boutique Hotel: A small hotel with enhanced levels
ATSC: Air Traffic Service Communications. of service, catering to affluent customers.
Communication types include ATC, aeronautical and
meteorological information, position reporting and BPO: See “Business Process Outsourcing (BPO).”
services relating to safety and regularity of flight.
Branding: A marketing strategy that places a focus
Available Rooms: The number of rooms actually on the brand name of a product, service or firm in
available for use during a particular day in a hotel. order to increase the brand's market share, increase
sales, establish credibility, improve satisfaction, raise
Available Seat Miles (ASM): A measure of the the profile of the firm and increase profits.
airline seating capacity available for sale. For an
individual flight, ASM is the number of seats BRIC: An acronym representing Brazil, Russia,
multiplied by the distance traveled. (Each ASM is India and China. The economies of these four
one seat flown one mile.) countries are seen as some of the fastest growing in
the world. A 2003 report by investment bank
Available Ton Mile (ATM): A measure of air Goldman Sachs is often credited for popularizing the
transport capacity, defined as one ton of passengers term; the report suggested that by 2050, BRIC
and/or cargo transported one mile. economies will likely outshine those countries which
are currently the richest in the world.
Average Daily Rate (ADR): In hotels, room revenue
divided by rooms sold. BritRail: Short for British Railways.
Aviation Trust Fund: A measure that takes revenues B-to-B, or B2B: See “Business-to-Business.”
from airport user taxes and uses those taxes
exclusively for airport improvement. B-to-C, or B2C: See “Business-to-Consumer.”
B&B: See “Bed and Breakfast (B&B).” Business Class: A class of airline service between
first class and coach, marketed largely to business
Baby Boomer: Generally refers to people born in the travelers. Business class features roomier seats,
U.S. and Western Europe from 1946 to 1964. In the enhanced meals and other services not found in
U.S., the initial number of Baby Boomers totaled coach. Some airlines offer business class as their top
about 78 million. The term evolved to include the level of service. Continental Airlines combines
business and first features in its top level of services Guatemala, Nicaragua, Costa Rica, El Salvador,
called Business First. Honduras and the Dominican Republic. Before the
law was signed, products from those countries could
Business Process Outsourcing (BPO): The process enter the U.S. almost tariff-free, while American
of hiring another company to handle business goods heading into those countries faced stiff tariffs.
activities. BPO is one of the fastest-growing The goal of this agreement was to create U.S. jobs
segments in the offshoring sector. Services include while at the same time offering the non-U.S. member
human resources management, billing and purchasing citizens a chance for a better quality of life through
and call centers, as well as many types of customer access to U.S.-made goods.
service or marketing activities, depending on the
industry involved. Also, see “Knowledge Process Central Reservation Office: Call center location at
Outsourcing (KPO).” which reservations are taken for a travel services
provider, such as a chain of hotels or car rental
Business-to-Business: An organization focused on agencies.
selling products, services or data to commercial
customers rather than individual consumers. Also Certified Travel Counselor (CTC): A travel
known as B2B. counselor that has passed the tests required by the
Institute of Certified Travel Agents.
Business-to-Consumer: An organization focused on
selling products, services or data to individual CHRIE: The Council on Hotel, Restaurant and
consumers rather than commercial customers. Also Institutional Education.
known as B2C.
Chunnel: Slang name for the Channel Tunnel, the
CAA: Civil Aviation Authority (Great Britain). railway tunnel beneath the English Channel linking
Britain and France.
CAB: Civil Aeronautics Board.
Circle Trip: A trip that involves more than one
CAFTA-DR: See “Central American-Dominican destination but returns to the point of departure.
Republic Free Trade Agreement (CAFTA-DR).”
Circumnavigate: To sail or travel around something,
Cancellation Penalty: A monetary penalty incurred such as an island or the world.
when a reservation or a contract is cancelled.
CIS: See “Commonwealth of Independent States
Captive Offshoring: Used to describe a company- (CIS).”
owned offshore operation. For example, Microsoft
owns and operates significant captive offshore CITC: The Canadian Institute of Travel Counselors.
research and development centers in China and
elsewhere that are offshore from Microsoft's U.S. City Codes: Three-letter alphanumeric codes that
home base. Also see “Offshoring.” represent cities and/or their airports.
Car For Hire: British term for a rental car. City Ticket Office: An airline sales office that is not
located at an airport. City ticket offices tend to be
Carrying Capacity: The maximum number of located in high-traffic business environments, such as
people allowed in a particular mode of transport, such major hotels or office complexes.
as an airplane.
CLIA: Cruise Lines International Association.
CCTE: Certified Corporate Travel Executive.
Climate Change (Greenhouse Effect): A theory
Central American-Dominican Republic Free that assumes an increasing mean global surface
Trade Agreement (CAFTA-DR): A trade temperature of the Earth caused by gases (sometimes
agreement signed into law in 2005 that aimed to open referred to as greenhouse gases) in the atmosphere
up the Central American and Dominican Republic (including carbon dioxide, methane, nitrous oxide,
markets to American goods. Member nations include ozone and chlorofluorocarbons). The greenhouse
effect allows solar radiation to penetrate the Earth's Consumer Price Index (CPI): A measure of the
atmosphere but absorbs the infrared radiation average change in consumer prices over time in a
returning to space. fixed market basket of goods and services, such as
food, clothing and housing. The CPI is calculated by
Codesharing: A practice in which two or more the U.S. Federal Government and is considered to be
different airlines share the same two-letter code used one measure of inflation.
to identify carriers in travel agents' reservation
systems. Cooperative (Co-Op) Advertising: A program in
which the vendor agrees to pay all or part of a
Commercial Airline: Any airline that transports retailer’s ads for the vendor’s products.
passengers for pay.
CTC: Certified Travel Counselor.
Common Carrier: A registered and licensed truck or
rail company that transports people or goods for CTD: Corporate Travel Department.
others (also called a carrier).
CTIP: Coalition for Travel Industry Parity.
Commonwealth of Independent States (CIS): An
organization consisting of 11 former members of the Customer Relationship Management (CRM):
Soviet Union: Russia, Ukraine, Armenia, Moldova, Refers to the automation, via sophisticated software,
Georgia, Belarus, Kazakhstan, Uzbekistan, of business processes involving existing and
Azerbaijan, Kyrgyzstan and Tajikistan. It was created prospective customers. CRM may cover aspects such
in 1991. Turkmenistan recently left the as sales (contact management and contact history),
Commonwealth as a permanent member, but marketing (campaign management and
remained as an associate member. The telemarketing) and customer service (call center
Commonwealth seeks to coordinate a variety of history and field service history). Well known
economic and social policies, including taxation, providers of CRM software include Salesforce, which
pricing, customs and economic regulation, as well as delivers via a Software as a Service model (see
to promote the free movement of capital, goods, “Software as a Service (Saas)”), Microsoft and
services and labor. Siebel, which as been acquired by Oracle.
Computerized Reservation System: Any computer CVB: Convention and Visitors Bureau.
system that allows instant access to airline schedules,
tickets and fares. CYBA: Charter Yacht Brokers Association.
Condominium: 1) In the travel industry, lodging Demographics: The breakdown of the population
similar to furnished, private apartments that are into statistical categories such as age, income,
available to rent for days or weeks. 2) In real estate, a education and sex.
kind of property ownership in which the owner holds
title to an individual unit in a multi-unit dwelling and Destination Club: A program where wealthy
shares ownership of common areas such as hallways travelers purchase the right to use a group of luxury
or swimming pools. vacation homes. Participants, sometimes referred to
as members, purchase temporal ownership in a group
Consolidator: An individual or a company that of highly appealing properties. What makes this
negotiates bulk contracts with a travel supplier, arrangement different from the standard timeshare is
usually an airline or a hotel, and then sells that space the fact that members buy in the right to use a variety
at a discount to the general public. For example, of luxury houses (and sometimes yachts), rather than
hotels.com is a major consolidator of hotel rooms. resort condos.
Consulate: A subsidiary office of a foreign Destination Specialist: A person who is certified as

government that handles visa applications and an expert on a specific destination or region.
various business affairs of the government.
Domestic Airline: An airline that mainly provides EMEA: The region comprised of Europe, the Middle
service in its home country. Also known as a East and Africa.
domestic carrier.
Enterprise Resource Planning (ERP): An
DOT: Department of Transportation. Generally integrated information system that helps manage all
refers to a U.S. Government agency. aspects of a business, including accounting, ordering
and human resources, typically across all locations of
Double-Occupancy Rate: The price per person for a a major corporation or organization. ERP is
room for two. considered to be a critical tool for management of
large organizations. Suppliers of ERP tools include
EATA: East Asia Travel Association. SAP and Oracle.
Echo Boomers: See “Generation Y.” ERP: See “Enterprise Resource Planning (ERP).”
Ecofriendly: See “Ecotourism.” ERSP: Electronic Reservations Service Provider. A

system that identifies airline reservations made
E-Commerce: The use of online, Internet-based online.
sales methods. The phrase is used to describe both
business-to-consumer and business-to-business sales. ETC: European Travel Commission.
Economy Class: Ticket class available at the lowest EU: See “European Union (EU).”
price. Also known as coach.
EU Competence: The jurisdiction in which the EU
Economy Hotel: A hotel that offers few luxuries. can take legal action.
Ecotour: A tour built around the appreciation and Eurail Pass: A train ticket that allows the purchaser
conservation of nature. unlimited train travel in several European countries
for a specific number of days or weeks, very popular
Ecotourism: A philosophy used by a hotel in design, with students touring Europe for the summer.
construction and operation, generally has goals that
include: conservation of electricity, water and other European Community (EC): See “European Union
natural resources; sensitivity to the surrounding (EU).”
natural environment, ecosystem, wildlife (and
sometimes native peoples); use of organic ingredients European Union (EU): A consolidation of European
in the hotel kitchen (which may include items from a countries (member states) functioning as one body to
hotel’s own organic garden); and a peaceful, soothing facilitate trade. Previously known as the European
environment throughout the hotel property (which Community (EC), the EU expanded to include much
may include such elements as extensive landscaping of Eastern Europe in 2004, raising the total number
with native plants, running water, Zen-like gardens of member states to 25. In 2002, the EU launched a
and areas that encourage contemplation, meditation unified currency, the Euro. See europa.eu.int.
and relaxation). Ecotourism may also be used to
describe sensitivity to local ecology and native Extended Stay: A hotel stay that lasts more than
peoples in tours and excursions. “Sustainable seven days.
tourism” is another phrase used to describe this
sector. FAA: See “Federal Aviation Administration (FAA).”
Electronic Data Interchange (EDI): An accepted FAR: See “Federal Aviation Regulations (FAR).”
standard format for the exchange of data between
various companies’ networks. EDI allows for the FBO: See “Fixed Base Operator (FBO).”
transfer of e-mail as well as orders, invoices and
other files from one company to another. Federal Aviation Administration (FAA): A U.S.
Government agency that regulates and monitors
airline safety regulations.
Federal Aviation Regulations (FAR): Refers to the referred to as a group influential in defining tastes in
rules, published by the FAA, under which flight consumer goods, entertainment and/or political and
operations are conducted. social matters.
Fixed Base Operator (FBO): A firm or organization Generation Y: Refers to people born between
that runs the business side of an airport, such as approximately 1980 and 2000, who number about 50
leasing hangars and selling fuel. million in the U.S. They are also known as Echo
Boomers, Millenials or the Millenial Generation.
FL310: In flying, an abbreviation used for altitudes These are children of the Baby Boom generation who
above 18,000 feet. For example, FL310 is an altitude will be filling the work force as Baby Boomers retire.
of 31,000 feet.
GHG: See “Greenhouse Gas (GHG).”
Flag Carrier: In the airline industry, a class of air
carriers authorized to operate scheduled flights over GIANTS: Greater Independent Association of
specified routes between the U.S. and foreign National Travel Services.
countries.
Global Distribution System (GDS): A
FMC: Flight Management Computer. Also known as computerized reservation system, usually owned by
FMC System or FMCS. airlines in different countries, that includes the
reservation databases of airlines.
FMGC: Flight Management Guidance Computer.
Global Positioning System (GPS): A satellite
FRA: The Federal Railroad Administration, a U.S. system, originally designed by the U.S. Department
Government agency that regulates railroads. of Defense for navigation purposes. Today, GPS is in
wide use for consumer and business purposes, such
Franchising: A contractual agreement between a as navigation for drivers, boaters and hikers. It
franchiser and a franchisee that allows the franchisee utilizes satellites orbiting the earth at 10,900 miles to
to operate a retail outlet or other type of business enable users to pinpoint precise locations using small,
using a name and format developed and supported by electronic wireless receivers.
the franchiser.
Global Warming: An increase in the near-surface
Free Port: A port free of customs duties and many temperature of the Earth. Global warming has
other customs regulations. occurred in the distant past as the result of natural
influences, but the term is most often used to refer to
GA: See “General Aviation (GA).” a theory that warming occurs as a result of increased
use of hydrocarbon fuels by man. See “Climate
Galileo: Galileo is a major computerized travel Change (Greenhouse Effect).”
reservation system. It is owned by Galileo
International. Globalization: The increased mobility of goods,
services, labor, technology and capital throughout the
GDP: See “Gross Domestic Product (GDP).” world. Although globalization is not a new
development, its pace has increased with the advent
GDS: See “Global Distribution System (GDS).” of new technologies, especially in the areas of
telecommunications, finance and shipping.
General Aviation (GA): Designates aircraft and
pilots that are not part of commercial airlines or GMT: See “Greenwich Mean Time (GMT).”
military flying. For example, business jets are part of
general aviation. GPS: See “Global Positioning System (GPS).”
Generation X: A loosely-defined and variously-used Greenhouse Gas (GHG): See “Climate Change
term that describes people born in the U.S. and (Greenhouse Effect).”
Canada between approximately 1965 and 1980, but
other time frames are recited. Generation X is often
Greenwich Mean Time (GMT): The time of day at ICAO: International Civil Aviation Organization.
the Greenwich Observatory in the U.K. which is used
as a standard point of reference in global timekeeping ICCL: International Council of Cruise Lines.
and navigation; the base time used for calculation of
longitude in navigation. ICTA: Institute of Certified Travel Agents.
Gross Domestic Product (GDP): The total value of IFTAA: International Forum of Travel and Tourism
a nation's output, income and expenditures produced Advocates.
with a nation's physical borders.
IFWTO: International Federation of Women's Travel
Gross National Product (GNP): A country's total Organizations.
output of goods and services from all forms of
economic activity measured at market prices for one ILS: See “Instrument Landing System (ILS).”
calendar year. It differs from Gross Domestic Product
(GDP) in that GNP includes income from IMO: International Maritime Organization.
investments made in foreign nations.
Inclusive Tour: See “All-Inclusive Tour Package.”
HEDNA: Hotel Electronic Distribution Network
Association. Initial Public Offering (IPO): A company's first
effort to sell its stock to investors (the public).
HSMA: Hospitality Sales and Marketing Investors in an up-trending market eagerly seek
Association. stocks offered in many IPOs because the stocks of
newly public companies that seem to have great
Hub (airline usage): Any airport where one airline promise may appreciate very rapidly in price, reaping
controls much of the passenger capacity or has a great profits for those who were able to get the stock
significant number of connecting flights arriving and at the first offering. In the United States, IPOs are
departing daily. For example, Denver is a significant regulated by the SEC (U.S. Securities Exchange
hub for United Airlines and Detroit is a hub for Commission) and by the state-level regulatory
Northwest Airlines. agencies of the states in which the IPO shares are
offered.
Hub-and-Spoke: A system of scheduling and
routing airline flights in which planes carrying INS: Immigration and Naturalization Service, a U.S.
passengers from smaller cities feed into a few major Government agency.
airports. This means that several of an airline's planes
arrive at a hub at approximately the same time, and Instrument Landing System (ILS): Uses precision
passengers then hurry from gate to gate to make localizer and glide-slope radio transmitters near
connections. runways to provide landing approach guidance.
IACVB: International Association of Convention and Intelligent Transportation Systems (ITS): Include
Visitors Bureau. a broad number of information technologies that can
provide an electronic communications link to cars
IAMAT: International Association for Medical and trucks, enabling drivers to be alerted to road
Assistance to Travelers. hazards, delays, construction and accidents. At the
same time, ITS can transmit driving directions and a
IAPA: International Air Passenger Association. wealth of additional driving-related information. ITS
enables automated drive-through toll collection and
IATA: International Air Transport Association. truck pre-clearance along highways and at bridge and
tunnel crossings. ITS technologies are likewise in use
IATAN: International Airlines Travel Agency at border stations, points of entry and customs
Network. checkpoints, especially in the NAFTA zone.
IAWT: International Association of World Tourism. ISA: International Standard Atmosphere.

ISO 9000, 9001, 9002, 9003: Standards set by the them with additional difficulties often due to the high
International Organization for Standardization. ISO cost of transporting trade goods. Eleven of the LDCs
9000, 9001, 9002 and 9003 are the highest quality are Small Island Developing States (SIDS), which are
certifications awarded to organizations that meet often at risk of extreme weather phenomenon
exacting standards in their operating practices and (hurricanes, typhoons, Tsunami); have fragile
procedures. ecosystems; are often dependent on foreign energy
sources; can have high disease rates for HIV/AIDS
ISTTE: International Society of Travel and Tourism and malaria; and can have poor market access and
Educators. trade terms.
IT-Enabled Services (ITES): The portion of the Limited-Purpose Card: A credit card that may be
Information Technology industry focused on used only for travel-related expenses.
providing business services, such as call centers,
insurance claims processing and medical records Load Factor (LF): In airlines, the percentage of
transcription, by utilizing the power of IT, especially seating capacity that is filled with paying passengers
the Internet. Most ITES functions are considered to (RPM divided by ASM).
be back-office procedures. Also, see “Business
Process Outsourcing (BPO).” LOHAS: Lifestyles of Health and Sustainability. A
marketing term that refers to consumers who choose
ITTA: Independent Travel Technology Association. to purchase and/or live with items that are natural,
organic, less polluting, etc. Such consumers may also
Km: Abbreviation for kilometer. prefer products powered by alternative energy, such
as hybrid cars.
Knowledge Process Outsourcing (KPO): The use
of outsourced and/or offshore workers to perform LON: Abbreviation for longitude.
business tasks that require judgment and analysis.
Examples include such professional tasks as patent Loss Damage Waiver (LDW): Daily rental car
research, legal research, architecture, design, insurance that covers vandalism, theft and damage
engineering, market research, scientific research, caused by an accident. LDW is sold at considerable
accounting and tax return preparation. Also, see additional cost to travelers.
“Business Process Outsourcing (BPO).”
Maglev Trains (Magnetic Levitation): Trains that
LAC: An acronym for Latin America and the utilize powerful magnetic fields in order to float
Caribbean. about 3/8" above their tracks. Unhindered by rail
friction, they can travel at speeds up to 300 miles per
LAT: Abbreviation for latitude. hour. For example, in Shanghai, a maglev train serves
passengers between the Pudong Airport and the City
LDCs: See “Least Developed Countries (LDCs).” Center. The 19-mile trip takes eight minutes at a top
speed of 310 miles per hour.
LDW: See “Loss Damage Waiver (LDW).”
MAPTA: Metropolitan Association of Professional
Least Developed Countries (LDCs): Nations Travel Agents.
determined by the U.N. Economic and Social Council
to be the poorest and weakest members of the Market Segmentation: The division of a consumer
international community. There are currently 50 market into specific groups of buyers based on
LDCs, of which 34 are in Africa, 15 are in Asia demographic factors.
Pacific and the remaining one (Haiti) is in Latin
America. The top 10 on the LDC list, in descending Marketing: Includes all planning and management
order from top to 10th, are Afghanistan, Angola, activities and expenses associated with the promotion
Bangladesh, Benin, Bhutan, Burkina Faso, Burundi, of a product or service. Marketing can encompass
Cambodia, Cape Verde and the Central African advertising, customer surveys, public relations and
Republic. Sixteen of the LDCs are also Landlocked many other disciplines. Marketing is distinct from
Least Developed Countries (LLDCs) which present
selling, which is the process of sell-through to the NWS: National Weather Service.
end user.
OAG: Official Airline Guide.
MARS (travel industry): Multi-Access
Reservations System. Occupancy Rate: In hotels, the percentage of hotel
rooms occupied during a certain time period.
Meet-And-Greet Service: A service that assists
travelers with baggage handling, transport and OECD: See “Organisation for Economic Co-
orientation upon arrival. operation and Development (OECD).”
MN: Magnetic North. Offshoring: The rapidly growing tendency among

U.S., Japanese and Western European firms to send
MSL: Mean Sea Level. knowledge-based and manufacturing work overseas.
The intent is to take advantage of lower wages and
NABTA: National Association of Business Travel operating costs in such nations as China, India,
Agents. Hungary and Russia. The choice of a nation for
offshore work may be influenced by such factors as
NACA: National Air Carrier Association. language and education of the local workforce,
transportation systems or natural resources. For
NACTA: National Association of Commissioned example, China and India are graduating high
Travel Agents. numbers of skilled engineers and scientists from their
universities. Also, some nations are noted for large
NAOAG: North American Official Airline Guide. numbers of workers skilled in the English language,
such as the Philippines and India. Also see “Captive
NAS: National Aircraft Standard. Offshoring” and “Outsourcing.”
NASA: National Aeronautics and Space Onshoring: The opposite of “offshoring.” Providing
Administration. or maintaining manufacturing or services within or
nearby a company's domestic location. Sometimes
NATA: National Air Transportation Association. referred to as reshoring.
NATCA: National Air Traffic Controllers Organisation for Economic Co-operation and
Association. Development (OECD): A group of 31 countries that
are strongly committed to the market economy and
Nautical Mile (NM): A distance equaling 6,000 feet, democracy. Some of the OECD members include
while a statute mile equals 5,280. Japan, the U.S., Spain, Germany, Australia, Korea,
the U.K., Canada and Mexico. Although not
NAV (in Travel): Abbreviation for navigation. members, Chile, Estonia, Israel, Russia and Slovenia
are invited to member talks; and Brazil, China, India,
NAVAID: Navigational Aid. Indonesia and South Africa have enhanced
engagement policies with the OECD. The
NBAA: National Business Aircraft Association. Organisation provides statistics, as well as social and
economic data; and researches social changes,
NBTA: National Business Travel Association. including patterns in evolving fiscal policy,
agriculture, technology, trade, the environment and
NM: See “Nautical Mile (NM).” other areas. It publishes over 250 titles annually;
publishes a corporate magazine, the OECD Observer;
NPTA: National Passenger Traffic Association. has radio and TV studios; and has centers in Tokyo,
Washington, D.C., Berlin and Mexico City that
NTA: National Tour Association. distributed the Organisation’s work and organizes
events.
NTSB: National Transportation Safety Board.
Outsourcing: The hiring of an outside company to Revenue Passenger Mile (RPM): One paying
perform a task otherwise performed internally by the passenger transported one mile. Sometimes referred
company, generally with the goal of lowering costs to as passenger mile.
and/or streamlining work flow. Outsourcing contracts
are generally several years in length. Companies that Revenue Per Available Room (REVPAR): A hotel
hire outsourced services providers often prefer to performance measure that divides revenue by the
focus on their core strengths while sending more number of available rooms, as opposed to the number
routine tasks outside for others to perform. Typical of occupied rooms.
outsourced services include the running of human
resources departments, telephone call centers and Revenue Ton Mile (RTM): A standard unit of
computer departments. When outsourcing is demand for air transport, defined as one ton of
performed overseas, it may be referred to as revenue passenger and/or cargo traffic transported
offshoring. Also see “Offshoring.” one mile.
PATA: Pacific Asia Travel Association. Rolling-Hub: A cost-cutting system of flight

scheduling in which flights are evenly spaced with
Point-to-Point (Airlines): A system of scheduling regard to arrival times. Flights arrive at an airport
planes used by highly-efficient airlines Southwest gate, unload passengers and quickly load waiting
and JetBlue. In this type of system, passengers are passengers with as little gate time as possible. See
often carried in a straight line to their destinations, “Hub-and-Spoke.”
with possible stops en route. This differs greatly from
the hub-and-spoke systems preferred by many major Room Block: A number of rooms in a hotel reserved
airlines. See “Hub-and-Spoke.” by customers or set aside for a group.
Positioning: The design and implementation of a Room Night: In hotels, a statistical unit of
merchandising mix, price structure and style of occupancy, designating one hotel room occupied for
selling to create an image of the retailer, relative to its one night.
competitors, in the customer’s mind.
RPM: See “Revenue Passenger Mile (RPM).”
PPP: See “Purchasing Power Parity (PPP) or Point-
to-Point Protocol (PPP).” RTM: See “Revenue Ton Mile (RTM).”
Purchasing Power Parity (PPP): Currency Saas: See “Software as a Service (Saas).”
conversion rates that attempt to reflect the actual
purchasing power of a currency in its home market, Sabre: Name of a major computerized travel
as opposed to examining price levels and comparing reservation system. Sabre is owned and operated by
an exchange rate. PPPs are always given in the Sabre Holdings Corporation, a Ft. Worth-based,
national currency units per U.S. dollar. NYSE-listed company.
RAA: Regional Airline Association. SATH: Society for the Advancement of Travel for
the Handicapped.
Rack Rate: Term for the price a hotel charges per
room before any discounts have been taken into SATW: Society of American Travel Writers.
account.
Seat Pitch: In passenger aircraft, the distance
Return on Investment (ROI): A measure of a between any point on a seat from the same point on
company's profitability, expressed in percentage as the seat directly in front or behind.
net profit (after taxes) divided by total dollar
investment. Select Service: A category of hotel room that offers
much lower rates than luxury hotels. Select service
Revenue Departures: In the airline industry, the hotels do not offer such luxury amenities as room
number of take-offs actually performed in scheduled service, valet parking or concierge service.
passenger/cargo and all-cargo services.
Single-Entity Charter: An airplane or other during set days each year. Typically, time-share
transportation vessel that is chartered to one company properties are vacation properties in such areas as
or group for use only by its employees or members. beach resorts or ski resorts. They typically are
condominium properties in which each condominium
SITA: Societe Internationale Telecommunique is jointly owned by a large group of people. Each
Aeronautique. owner typically has access to one week's use per year
and pays for a proportionate share of the property's
SITE: Society of Incentive Travel Executives. upkeep, taxes and insurance as well as management
fees.
Software as a Service (SaaS): Refers to the practice
of providing users with software applications that are Ton-Mile: A measure of output for freight
hosted on remote servers and accessed via the transportation, reflecting the weight of the shipment
Internet. Excellent examples include the CRM and the distance it is hauled; a multiplication of tons
(Customer Relationship Management) software hauled by the distance traveled.
provided in SaaS format by Salesforce. An earlier
technology that operated in a similar, but less Tour Operator: A business that creates, markets and
sophisticated, manner was called ASP or Application operates group travel offerings that provide a
Service Provider. complete travel experience for one fixed price.
STAG: Society of Travel Agents in Government. Tour Wholesaler: A business that creates and
markets tours and travel packages to travel agents.
STOL: In aircraft, Short Takeoff and Landing.
Travel Agent: An agent who markets and sells travel
STTE: Society of Travel and Tourism Educators. services directly to the consumer and to corporations.
Subsidiary, Wholly-Owned: A company that is TTGAC: Travel and Tourism Government Affairs
wholly controlled by another company through stock Council.
ownership.
TTRA: Travel and Tourism Research Association.
Supersonic Transport (SST): Supersonic Transport
(SST) refers to an airplane which is capable of UATP: Universal Air Travel Plan. See “Air Travel
exceeding the speed of sound. At one time, the Card.”
Concorde was operated commercially as an SST,
however it has been taken out of service. UBOA: United Bus Owners of America.
Supply Chain: The complete set of suppliers of UFTAA: Universal Federation of Travel Agents
goods and services required for a company to operate Associations.
its business. For example, a manufacturer's supply
chain may include providers of raw materials, USTAR: United States Travel Agent Registry.
components, custom-made parts and packaging
materials. USTOA: United States Tour Operators Association.
Sustainable Tourism: See “Ecotourism.” USTTA: United States Travel and Tourism
Administration.
TIA: Travel Industry Association.
Utilization Rate: In the car rental industry, the
TIAA: Travel Industry Association of America. percentage of vehicles in use during a certain time
period.
TIAC: Travel Industry Association of Canada.
Value Added Tax (VAT): A tax that imposes a levy
Time-share (Timeshare): A type of joint ownership on businesses at every stage of manufacturing based
in which a group of owners share a particular piece of on the value it adds to a product. Each business in the
property, agreeing to have use of the property only supply chain pays its own VAT and is subsequently
repaid by the next link down the chain; hence, a VAT

is ultimately paid by the consumer, being the last link
in the supply chain, making it comparable to a sales
tax. Generally, VAT only applies to goods bought for
consumption within a given country; export goods
are exempt from VAT, and purchasers from other
countries taking goods back home may apply for a
VAT refund.
Very Light Jet (VLJ): A type of business jet that is

much lower in cost to purchase and to operate than
commercial passenger jets. Typically seating six
people, these lightweight aircraft cost from $1.5
million to $3 million, utilize high-efficiency,
lightweight jet engines, and can be operated in the $2
to $3 per mile range. Many of these new aircraft will
be used as air taxis.
VLJ: See “Very Light Jet (VLJ).”
WAPTT: World Association for Professional

Training in Tourism.
WATA: World Association of Travel Agents.
World Trade Organization (WTO): One of the

only globally active international organizations
dealing with the trade rules between nations. Its goal
is to assist the free flow of trade goods, ensuring a
smooth, predictable supply of goods to help raise the
quality of life of member citizens. Members form
consensus decisions that are then ratified by their
respective parliaments. The WTO’s conflict
resolution process generally emphasizes interpreting
existing commitments and agreements, and discovers
how to ensure trade policies to conform to those
agreements, with the ultimate aim of avoiding
military or political conflict.
WTO: See “World Trade Organization (WTO).”
WTO (Tourism): World Tourism Organization.
WTTC: World Travel and Tourism Council.

INTRODUCTION
PLUNKETT'S AIRLINE, HOTEL & TRAVEL THE TRAVEL 300 is our unique grouping of the
INDUSTRY ALMANAC, the eighth edition of our biggest, most successful corporations in all segments
guide to the travel and tourism field, is designed to be of the global travel and tourism industry. Tens of
used as a general source for researchers of all types. thousands of pieces of information, gathered from a
wide variety of sources, have been researched and are
The data and areas of interest covered are presented in a unique form that can be easily
intentionally broad, ranging from the costs and understood. This section includes thorough indexes to
effectiveness of the airline sector, to emerging THE TRAVEL 300, by geography, industry, sales,
technology, to an in-depth look at the major firms brand names, subsidiary names and many other
(which we call “THE TRAVEL 300”) within the topics. (See Chapter 4.)
many industry sectors that make up the travel and
tourism system. Especially helpful is the way in which PLUNKETT'S
AIRLINE, HOTEL & TRAVEL INDUSTRY
This reference book is designed to be a general ALMANAC enables readers who have no business
source for researchers. It is especially intended to background to readily compare the financial records
assist with market research, strategic planning, and growth plans of large travel companies and major
employment searches, contact or prospect list industry groups. You’ll see the mid-term financial
creation and financial research, and as a data resource record of each firm, along with the impact of
for executives and students of all types. earnings, sales and strategic plans on each company’s
potential to fuel growth, serve new markets and
PLUNKETT'S AIRLINE, HOTEL & TRAVEL provide investment and employment opportunities.
INDUSTRY ALMANAC takes a rounded approach
for the general reader. This book presents a complete No other source provides this book’s easy-to-
overview of the entire travel, lodging and tourism understand comparisons of growth, expenditures,
system (see “How To Use This Book”). For example, technologies, passengers, corporations and many
you will find trends in airline and hotel markets, other items of great importance to people of all types
along with easy-to-use charts and tables on all facets who may be studying this, one of the largest
of travel in general, from growth in the cruise line industries in the world today.
industry to the number of airline passengers flying
yearly. By scanning the data groups and the unique indexes,
you can find the best information to fit your personal
research needs. The major growth companies in travel Internet sites for the companies, government
and tourism are profiled and then ranked using agencies and industry associations involved so
several different groups of specific criteria. Which that the reader may get further details without
firms are the biggest employers? Which companies unnecessary delay.
earn the most profits? These things and much more
are easy to find. • Tables of industry data and statistics used in this
book include the latest numbers available at the
In addition to individual company profiles, an time of printing, generally through the end of
overview of travel markets and trends is provided. 2009. In a few cases, the only complete data
This book’s job is to help you sort through easy-to- available was for earlier years.
understand summaries of today’s trends in a quick
and effective manner. • We have used exhaustive efforts to locate and
fairly present accurate and complete data.
Whatever your purpose for researching the travel and However, when using this book or any other
tourism field, you’ll find this book to be a valuable source for business and industry information, the
guide. Nonetheless, as is true with all resources, this reader should use caution and diligence by
volume has limitations that the reader should be conducting further research where it seems
aware of: appropriate. We wish you success in your
endeavors, and we trust that your experience with
• Financial data and other corporate information this book will be both satisfactory and
can change quickly. A book of this type can be no productive.
more current than the data that was available as
of the time of editing. Consequently, the financial Jack W. Plunkett
picture, management and ownership of the Houston, Texas
firm(s) you are studying may have changed since September 2010
the date of this book. For example, this almanac
includes the most up-to-date sales figures and
profits available to the editors as of mid 2010.
That means that we have typically used corporate
financial data as of the end of 2009.
• Corporate mergers, acquisitions and downsizing

are occurring at a very rapid rate. Such events
may have created significant change, subsequent
to the publishing of this book, within a company
you are studying.
• Some of the companies in THE TRAVEL 300 are

so large in scope, and in variety of business
endeavors conducted within a parent
organization, that we have been unable to
completely list all subsidiaries, affiliations,
divisions and activities within a firm’s corporate
structure.
• This volume is intended to be a general guide to a

vast global industry. That means that researchers
should look to this book for an overview and,
when conducting in-depth research, should
contact the specific corporations or industry
associations in question for the very latest
changes and data. Where possible, we have listed
contact names, toll-free telephone numbers and
HOW TO USE THIS BOOK
The two primary sections of this book are devoted organizations and trade groups. Included are
first to the travel industry as a whole and then to the numerous important Internet sites.
“Individual Data Listings” for THE TRAVEL 300. If
time permits, you should begin your research in the THE TRAVEL 300
front chapters of this book. Also, you will find
lengthy indexes in Chapter 4 and in the back of the Chapter 4: THE TRAVEL 300: Who They Are
book. and How They Were Chosen. The companies
compared in this book were carefully selected from
THE TRAVEL INDUSTRY the airline, hotel and travel industry, largely in the
United States. 162 of the firms are based outside the
Glossary: A short list of travel industry terms. U.S. For a complete description, see THE TRAVEL
300 indexes in this chapter.
Chapter 1: Major Trends Affecting the Airline, Individual Data Listings:
Hotel & Travel Industry. This chapter presents an Look at one of the companies in THE TRAVEL
encapsulated view of the major trends that are 300’s Individual Data Listings. You’ll find the
creating rapid changes in the travel and tourism following information fields:
industry today. Company Name:
The company profiles are in alphabetical order by
Chapter 2: Airline, Hotel & Travel Industry company name. If you don’t find the company you
Statistics. This chapter presents in-depth statistics on are seeking, it may be a subsidiary or division of one
spending, passengers, tourism, hotels, cruises, of the firms covered in this book. Try looking it up in
airlines and more. the Index by Subsidiaries, Brand Names and Selected
Affiliations in the back of the book.
Chapter 3: Important Airline, Hotel & Travel Ranks:
Industry Contacts – Addresses, Telephone Industry Group Code: An NAIC code used to
Numbers and Internet Sites. This chapter covers group companies within like segments. (See Chapter
contacts for important government agencies, travel 4 for a list of codes.)
Ranks Within This Company’s Industry Group: Total Number of Employees: The approximate
Ranks, within this firm’s segment only, for annual total number of employees, worldwide, as of the end
sales and annual profits, with 1 being the highest of 2009 (or the latest data available to the editors).
rank. Apparent Salaries/Benefits:
Business Activities: (The following descriptions generally apply to
A grid arranged into six major industry categories U.S. employers only.)
and several sub-categories. A “Y” indicates that the A “Y” in appropriate fields indicates “Yes.”
firm operates within the sub-category. A complete Due to wide variations in the manner in which
Index by Industry is included in the beginning of corporations report benefits to the U.S. Government’s
Chapter 4. regulatory bodies, not all plans will have been
Types of Business: uncovered or correctly evaluated during our effort to
A listing of the primary types of business research this data. Also, the availability to employees
specialties conducted by the firm. of such plans will vary according to the qualifications
Brands/Divisions/Affiliations: that employees must meet to become eligible. For
Major brand names, operating divisions or example, some benefit plans may be available only to
subsidiaries of the firm, as well as major corporate salaried workers—others only to employees who
affiliations—such as another firm that owns a work more than 1,000 hours yearly. Benefits that are
significant portion of the company’s stock. A available to employees of the main or parent
complete Index by Subsidiaries, Brand Names and company may not be available to employees of the
Selected Affiliations is in the back of the book. subsidiaries. In addition, employers frequently alter
Contacts: the nature and terms of plans offered.
The names and titles up to 27 top officers of the NOTE: Generally, employees covered by wealth-
company are listed, including human resources building benefit plans do not fully own (“vest in”)
contacts. funds contributed on their behalf by the employer
Address: until as many as five years of service with that
The firm’s full headquarters address, the employer have passed. All pension plans are
headquarters telephone, plus toll-free and fax voluntary—that is, employers are not obligated to
numbers where available. Also provided is the offer pensions.
Internet site address. Pension Plan: The firm offers a pension plan to
Financials: qualified employees. In this case, in order for a “Y”
Annual Sales (2009 or the latest fiscal year to appear, the editors believe that the employer offers
available to the editors, plus up to four previous a defined benefit or cash balance pension plan (see
years): These are stated in thousands of dollars (add discussions below).The type and generosity of these
three zeros if you want the full number). This figure plans vary widely from firm to firm. Caution: Some
represents consolidated worldwide sales from all employers refer to plans as “pension” or “retirement”
operations. 2009 figures may be estimates. plans when they are actually 401(k) savings plans
Annual Profits (2009 or the latest fiscal year that require a contribution by the employee.
available to the editors, plus up to four previous • Defined Benefit Pension Plans: Pension plans
years): These are stated in thousands of dollars (add that do not require a contribution from the
three zeros if you want the full number). This figure employee are infrequently offered. However, a
represents consolidated, after-tax net profit from all few companies, particularly larger employers in
operations. 2009 figures may be estimates. high-profit-margin industries, offer defined
Stock Ticker, International Exchange, Parent benefit pension plans where the employee is
Company: When available, the unique stock market guaranteed to receive a set pension benefit upon
symbol used to identify this firm’s common stock for retirement. The amount of the benefit is
trading and tracking purposes is indicated. Where determined by the years of service with the
appropriate, this field may contain “private” or company and the employee’s salary during the
“subsidiary” rather than a ticker symbol. If the firm is later years of employment. The longer a person
a publicly-held company headquartered outside of the works for the employer, the higher the retirement
U.S., its international ticker and exchange are given. benefit. These defined benefit plans are funded
If the firm is a subsidiary, its parent company is entirely by the employer. The benefits, up to a
listed. reasonable limit, are guaranteed by the Federal
Government’s Pension Benefit Guaranty
Corporation. These plans are not portable—if employee ages and gains years of service with the
you leave the company, you cannot transfer your company. In this manner, not all of the employee’s
benefits into a different plan. Instead, upon assets are tied up in the employer’s stock.
retirement you will receive the benefits that Savings Plan, 401(k): Under this type of plan,
vested during your service with the company. If employees make a tax-deferred deposit into an
your employer offers a pension plan, it must give account. In the best plans, the company makes annual
you a summary plan description within 90 days matching donations to the employees’ accounts,
of the date you join the plan. You can also typically in some proportion to deposits made by the
request a summary annual report of the plan, and employees themselves. A good plan will match one-
once every 12 months you may request an half of employee deposits of up to 6% of wages. For
individual benefit statement accounting of your example, an employee earning $30,000 yearly might
interest in the plan. deposit $1,800 (6%) into the plan. The company will
• Defined Contribution Plans: These are quite match one-half of the employee’s deposit, or $900.
different. They do not guarantee a certain amount The plan grows on a tax-deferred basis, similar to an
of pension benefit. Instead, they set out IRA. A very generous plan will match 100% of
circumstances under which the employer will employee deposits. However, some plans do not call
make a contribution to a plan on your behalf. The for the employer to make a matching deposit at all.
most common example is the 401(k) savings Other plans call for a matching contribution to be
plan. Pension benefits are not guaranteed under made at the discretion of the firm’s board of
these plans. directors. Actual terms of these plans vary widely
• Cash Balance Pension Plans: These plans were from firm to firm. Generally, these savings plans
recently invented. These are hybrid plans—part allow employees to deposit as much as 15% of salary
defined benefit and part defined contribution. into the plan on a tax-deferred basis. However, the
Many employers have converted their older portion that the company uses to calculate its
defined benefit plans into cash balance plans. The matching deposit is generally limited to a maximum
employer makes deposits (or credits a given of 6%. Employees should take care to diversify the
amount of money) on the employee’s behalf, holdings in their 401(k) accounts, and most people
usually based on a percentage of pay. Employee should seek professional guidance or investment
accounts grow based on a predetermined interest management for their accounts.
benchmark, such as the interest rate on Treasury Stock Purchase Plan: Qualified employees may
Bonds. There are some advantages to these plans, purchase the company’s common stock at a price
particularly for younger workers: a) The benefits, below its market value under a specific plan.
up to a reasonable limit, are guaranteed by the Typically, the employee is limited to investing a
Pension Benefit Guaranty Corporation. b) small percentage of wages in this plan. The discount
Benefits are portable—they can be moved to may range from 5 to 15%. Some of these plans allow
another plan when the employee changes for deposits to be made through regular monthly
companies. c) Younger workers and those who payroll deductions. However, new accounting rules
spend a shorter number of years with an for corporations, along with other factors, are leading
employer may receive higher benefits than they many companies to curtail these plans—dropping the
would under a traditional defined benefit plan. discount allowed, cutting the maximum yearly stock
ESOP Stock Plan (Employees’ Stock Ownership purchase or otherwise making the plans less generous
Plan): This type of plan is in wide use. Typically, the or appealing.
plan borrows money from a bank and uses those Profit Sharing: Qualified employees are awarded
funds to purchase a large block of the corporation’s an annual amount equal to some portion of a
stock. The corporation makes contributions to the company’s profits. In a very generous plan, the pool
plan over a period of time, and the stock purchase of money awarded to employees would be 15% of
loan is eventually paid off. The value of the plan profits. Typically, this money is deposited into a
grows significantly as long as the market price of the long-term retirement account. Caution: Some
stock holds up. Qualified employees are allocated a employers refer to plans as “profit sharing” when
share of the plan based on their length of service and they are actually 401(k) savings plans. True profit
their level of salary. Under federal regulations, sharing plans are rarely offered.
participants in ESOPs are allowed to diversify their Highest Executive Salary: The highest executive
account holdings in set percentages that rise as the salary paid, typically a 2009 amount (or the latest
year available to the editors) and typically paid to the

Chief Executive Officer.
Highest Executive Bonus: The apparent bonus, if
any, paid to the above person.
Second Highest Executive Salary: The next-
highest executive salary paid, typically a 2009
amount (or the latest year available to the editors) and
typically paid to the President or Chief Operating
Officer.
Second Highest Executive Bonus: The apparent
bonus, if any, paid to the above person.
Other Thoughts:
Apparent Women Officers or Directors: It is
difficult to obtain this information on an exact basis,
and employers generally do not disclose the data in a
public way. However, we have indicated what our
best efforts reveal to be the apparent number of
women who either are in the posts of corporate
officers or sit on the board of directors. There is a
wide variance from company to company.
Hot Spot for Advancement for Women/Minorities:
A “Y” in appropriate fields indicates “Yes.” These
are firms that appear either to have posted a
substantial number of women and/or minorities to
high posts or that appear to have a good record of
going out of their way to recruit, train, promote and
retain women or minorities. (See the Index of Hot
Spots For Women and Minorities in the back of the
book.) This information may change frequently and
can be difficult to obtain and verify. Consequently,
the reader should use caution and conduct further
investigation where appropriate.
Growth Plans/ Special Features:
Listed here are observations regarding the firm’s
strategy, hiring plans, plans for growth and product
development, along with general information
regarding a company’s business and prospects.
Locations:
A “Y” in the appropriate field indicates “Yes.”
Primary locations outside of the headquarters,
categorized by regions of the United States and by
international locations. A complete index by
locations is also in the front of this chapter.
Chapter 1
MAJOR TRENDS AFFECTING THE

Major Trends Affecting the Travel Industry: 17) Hotel Operators Challenged/Pod Rooms Grow
in Popularity
1) Introduction to the Travel Industry 18) Cruise Industry Bookings Hold Steady
2) Discount Airlines Compete with Legacy 19) New Technologies Show Promise for Port and
Airlines Airport Security
3) Global Airlines Face Daunting Challenges/ 20) High Speed Passenger Trains, Including
Partnerships Proliferate Maglev, Gain New Acceptance
4) International Airlines Try to Lure Passengers 21) Self-Check-In Kiosks, RFID and Other New
with In-flight Perks Technologies Save Labor Costs for Airlines
5) Open Skies Agreement Lowers Restrictions on and Hotels
Trans-Atlantic Travel 22) Aging Baby Boomers Will Cause Significant
6) ADS-B Improves Air Traffic Control Changes in the Leisure Sector, Including
7) General Aviation Feels the Burn of the Global Sports and Activity-Based Travel
Recession 23) The Future of Travel
8) Private Jet Rentals Continue in the Form of
Fractional Share Ownership 1) Introduction to the Travel Industry
9) Boeing and Airbus Continue Their Struggle As 2010 progressed, the travel industry was
for the Best New Aircraft enjoying some improvement over the very difficult
10) New Aircraft Designs Offer Greater Passenger 2008-2009 period. While budgets for consumers and
Comfort/More Efficient Engines businesses remained tight, occupancy rates were
11) In Flight Wireless Takes Off increasing in the hotel industry, and airline seats were
12) Airports in Middle East and Asia Have Strong relatively full. Southwest Airlines reported “robust”
Traffic consumer traffic as of mid-2010. Nonetheless, when
13) Deregulation Opens Huge Travel Markets in the middle class does take a vacation, it is generally
China and India on a reduced budget. Businesses are sending more
14) Booking Travel Over the Internet Becomes the employees on trips, but are keeping a tight reign on
Norm costs at the same time.
15) Sustainable Tourism and Ecotourism Grow as During 2008 and 2009, many airlines cut routes
Certification Standards Emerge and reduced the total number of seats available,
16) Destination Club Membership Growth Is partly by removing older, fuel-guzzling aircraft from
Checked service. This put the airline industry in much more
efficient operating condition for 2010. U.S. airlines IATA, the international association that represents
are operating with much smaller staff counts. The most of the world’s major airlines, projected a global
number of employees in the air transportation airline industry net profit of $2.5 billion for 2010,
industry plummeted from 563,500 in 2002 to 415,300 after a net loss of $9.9 billion in 2009 and $16.8
in 2009. U.S. airlines were operating at about 81% of billion in 2008.
potential passenger load during 2010. During the The 2008-2009 period was an ugly time for
peak summer travel season in July 2010, JetBlue had airlines. Many airlines took bankruptcy protection in
a load factor of 86.2%. 2008, including Frontier, and some, such as Aloha
The U.S. Travel Association (USTA) estimated Airlines and ATA, once major airlines in Hawaii and
total U.S. travel expenditures at $704.4 billion for elsewhere, were forced to discontinue operations
2009, $772.9 billion for 2008, $739.4 billion in 2007 altogether. Several specialty and business-class-only
and $699.8 in 2006. As of 2010, travel providers of airlines ceased operations, including MAXjet, Eos
nearly all types are competing fiercely on price or are and Skybus. Government-controlled Alitalia, in
offering their customers special inducements and Italy, took bankruptcy in August 2008.
packages. Meanwhile, advanced new aircraft will bring
International passenger travel and travel within significant changes in the global airline industry.
Asia are two bright spots in the industry. For Boeing’s 787, with first deliveries planned for early
example, the U.S. International Trade Administration 2011, will enable international airlines to offer great
expects international arrivals in the U.S. to grow enhancements to passenger comfort with extremely
from 54.9 million visitors in 2009 to 71.8 million in long intercontinental range, while the airlines will
2014. Hotel occupancy and airline traffic are strong benefit from a fuel efficiency boost of about 20%.
in emerging nations including India, China and the Although this mid-size aircraft carries fewer
surrounding Asian region, as well as in Brazil, which passengers than the 747 and the giant A380, it will
has been enjoying soaring economic growth. enable airlines to open up many new, direct routes.
Dozens of new discount airlines have been For example, new flights from Europe directly to
launched in emerging nations in the past few years, growing markets in Africa and Southeast Asia will be
some of them with great success. Meanwhile, started. Likewise, new routes from markets in the
Emirates has carved out a place for itself as a major U.S. such as Denver or Minneapolis, that historically
long-haul airline, with routes spanning the entire have not been major jumping off points for direct
world and a major hub in the Middle East. flights to Europe or Asia, will likely be tried. Nearly
According to the World Travel & Tourism three dozen of the giant Airbus A380 had been
Council (WTTC), the global travel and tourism delivered by mid-2010, typically set up to carry about
industry supported 77.2 million jobs on a direct basis 550 passengers in great comfort from one global
in 2009, which was forecast to grow to 81.9 million capital to another.
employees in 2010. The industry generated $1.87 Discount airlines remain very important players in
trillion in direct global revenues during 2009, the U.S. as well as in Europe and the rest of the
forecast to grow to $1.98 trillion in 2010. world. Southwest Airlines holds the top rank in
The WTTC also prepares an estimate of the total America by number of passengers, and JetBlue has
effect of travel and tourism on GDP (gross domestic enjoyed very rapid growth. Outside the U.S., many
product), including both direct and indirect revenues. carriers have carefully studied Southwest’s methods
On that basis, the group estimates the total impact of and strategies, and have enjoyed strong growth.
the industry on global GDP at $5.47 trillion or 9.4% Good examples include Kingfisher in India,
of global GDP for 2009. WTTC forecasts that the Dragonair in China and Ryanair in Europe.
direct and indirect economic impact of travel and Hotels throughout the world enjoyed a major
tourism will grow by 4.4% yearly between 2010 and boom through mid-2007, with high occupancy levels,
2020, on an inflation-adjusted basis. rising room rates and strong levels of both business
In the WTTC’s figures, the U.S. accounted for and leisure travelers. However, the global financial
$1.64 trillion in direct plus indirect travel crisis put a damper on hotel occupancy that continued
expenditures in 2009, followed by Japan at $551 into 2008 and 2009. Many major hotel construction
billion and China at $526 billion. China is the market projects were cancelled or put on hold. In addition,
to watch, with 95 million Chinese expected to travel during the previous boom many hotel properties had
to foreign lands in 2020. been sold to investors at lofty prices that no longer
looked reasonable in 2008-2010. Many of the
properties had been financed with heavy amounts of companies sometimes offer deep discounts in order to
debt, and large numbers of hotels have been fill cabins. Consumers see cruises as high-value
foreclosed on by lenders, including many ultra luxury package deals, and cruise ships are nearly full. New
hotel properties. ships continue to be built. In 2009, cruise lines
Today, hotels are enjoying rising occupancy, but invested $4.7 billion to build 14 new ships. An
room rates are soft, and discounting is used in many additional 12 were expected to launch in 2010. Many
cases to attract guests. Some markets, particularly of these ships were designed and funded before the
Las Vegas, may have become vastly overbuilt during economic recession, but cruise companies are hopeful
the last boom. Meanwhile, some hotel and motel that the “all-inclusive” fare model will continue to
construction has resumed in the U.S., mainly to attract cost-conscious travelers in addition to luxury
replace aging properties or to secure a spot in cruisers. The Cruise Lines International Association
growing communities. reports that North American passenger numbers rose
Globally, some of the best growth markets in the 1.0% to 10.1 million in 2009 from 2008, while the
world for hotels, resorts and airlines are in Asia. global passenger count grew 3.3% to reach 13.4
Booming business markets from Beijing to Mumbai million.
to Kuala Lumpur have led to the opening of tens of
thousands of new rooms in order to accommodate the 2) Discount Airlines Compete with Legacy
rapidly growing number of business and leisure Airlines
travelers. As discount airlines have set the standard for air
With some signs of an economic recovery, the travel for the past decade or so, their success has
hotel industry was enjoying a rebound as of mid- caused important changes in the industry. Southwest
2010, but multiple challenges continued to face this Airlines jumped to the number one spot of the top 10
business, particularly in terms of room prices. For U.S. carriers in 2004 based on domestic
example, for the second quarter of 2010, global hotel enplanements (more than 81 million), and regained
giant Marriott reported the arrival of increasing the lead from American Airlines in 2007 with 101.9
numbers of business and leisure travelers. Its passengers flown (both domestically and
occupancy increased by 5.4% worldwide during the internationally), compared to American’s 98.1
second quarter. Good news such as this is very million. For the 2009, Southwest again topped the
welcome in this industry, particularly in light of the list with 101.3 million enplanements, followed by
many foreclosures of major hotel and resort American with 85.7 million, according to the U.S.
properties in recent months. Bureau of Transportation Statistics.
Marriott reported that its revpar (revenue per For years, Southwest and its no-frills business
available room) was up 8.2% for the second quarter model have enjoyed tremendous success, wooing
of 2010, compared to the same period in 2009 (on a customers based on price, not perks. Its single-plane
company-operated, worldwide hotel basis, adjusted platform (Boeing’s 737) keeps maintenance costs
for the effects of inflation). The company forecast a low, while its point-to-point flying system has helped
global revpar increase of 6% to 8% for the full year to give it a solid reputation in on-time performance.
2010 on a worldwide basis, including a 4% to 6% Meanwhile, Southwest has led the industry in
increase in North America. intricate hedging techniques that help to shield it
E-commerce continues to play an extremely from rising fuel costs. Hedging involves buying and
important role in the travel sector, making booking selling commodity contracts on futures markets.
convenient for consumers and more cost-effective for There are no guarantees that hedges will work, and
travel providers. However, online travel booking they can lead to large losses.
sites like Orbitz and Expedia face tough competition. In mid-2008, Southwest announced a profit for the
st
Today, airlines and hotel chains are offering their 71 straight quarter (excluding special items) while
own powerful online reservation systems, with rich the other major airlines collectively lost money,
features, multiple levels of photos and descriptions, largely due to fewer passengers. Up until mid-2008,
and the ability to earn and manage frequent flyer fuel hedging had a major impact on Southwest’s
awards. Consumers often find the lowest prices on market dominance. Its fuel hedges covered 80% of
sites operated directly by airlines and hotels. its fuel purchases (in 2008, more than 70% of its fuel
The cruise line business has held up relatively was purchased at a price equivalent to $51 a barrel
well since the onset of the financial crisis, for crude oil, which was extremely advantageous).
particularly at the largest cruse lines. However, these The airline was not immune to rising costs, as its fuel
expenses rose to 35.1% of the firm’s operating available on six of its planes while JetBlue was still
expenses in 2008 (compared to 29.7% in 2007) offering extremely limited Internet access through its
despite its hedges. For 2009 through 2013, LiveTV system. Southwest offers “business select”
Southwest has significantly reduced its net fuel hedge fares which afford business travelers to board
position. However, Southwest was by far the best Southwest aircraft first for priority seating for an
prepared airline when it comes to weathering high additional charge. Additional perks included in
fuel costs. Business Select are a complimentary beverage,
Full-year 2008 profits for Southwest fell to $178 additional frequent flyer credits and expedited
million, down from $645 million in 2007. For 2009, security lines at participating airports.
Southwest managed to report a profit of $99 million, For full-service carriers, international travel
despite the fact that passenger traffic for the year affords them an added boost. Thus far, U.S. discount
declined 0.6% from 2008. carriers have largely confined their operations to
In general terms, Southwest is facing tough domestic travel, leaving international flights to the
competition in the form of newer discount airlines full-service airlines. However, JetBlue, Spirit and
such as JetBlue. Although JetBlue has only a AirTran are offering tourist destinations like the
fraction of the fleet that Southwest boasts (at the end Bahamas, Jamaica, Costa Rica, Aruba and the
of 2009, it had 151 planes to Southwest’s 547), it Dominican Republic, and may eventually fly even
expanded rapidly, adding new planes and new further afield.
markets. Meanwhile, the fact that JetBlue’s fleet is Nonetheless, the fact that major “legacy” airlines
relatively new means that its maintenance costs are offer extensive global flight schedules to
low. Asia/Pacific, South America, Europe and beyond
JetBlue offers soft leather seats and satellite TV. offers an opportunity for airlines like American and
Southwest redecorated its fleet in response. JetBlue United to truly differentiate themselves, especially
also offers assigned seating, which has great appeal given the fact that their full-service domestic flights
for those tired of rushing to line up at Southwest’s can connect smoothly with their international flights
gates for its cattle-call seating (it must be noted that at major hubs. Legacy airlines are earning a
Southwest was considering switching to assigned significant portion of their net profits off international
seating in 2008, but implemented a numbered routes. Their ability to lure business travelers with
boarding system instead, letting passengers board by first or business class seats, airline clubs and
groups based on the order in which passengers check destination lounges that offer showers and changing
in). rooms give them significant competitive advantage.
For the first half of 2010, JetBlue had a net On the domestic side, some legacy airlines have
income of $29 million (down 9.3% from the same been adding seats to new Boeing 737-800 aircraft by
period in 2009) on $1.80 billion in revenues (an squeezing more rows of seats into coach sections
increase of 13%). The company’s load factor for the where galleys used to be (galleys are superfluous on
period was 79.5%, up from 77.8% one year earlier. many domestic U.S. flights since meal service is no
Its fleet consisted of 110 Airbus A320s and 43 longer offered, especially on flights of under three
Embraer 190s. hours). American, Delta and Continental have
In contrast, Southwest earned a net income of increased the total number of seats in coach cabins by
$123 million during the first half of 2010, up from 10 or 12, to 160 seats total.
essentially $0 during the same period of the previous Seats are closer together, with a pitch (the space
year. Revenues were $5.8 billion, up 16.6%. Its allotted for each row) reduced from 33 or 32 inches
load factor was 79.3%, up from 77.0%. Southwest, to an industry standard of 31 inches. The good news
with over 500 Boeing 737s in its fleet, is slowly is that seats recline farther (24 degrees compared to
replacing older aircraft with new 737s. the old 18 degrees), but the seat bottom moves
Both JetBlue and Southwest are making attempts forward as it reclines, offering the passenger directly
to attract more business travelers. Both are offering behind a bit more leg room.
fully refundable fares which can be changed without Meanwhile, dozens of discount airlines, based on
penalty when business travelers’ schedules shift. the Southwest and JetBlue model, have sprung up
Also, both were testing in-flight Internet access as of worldwide. Ryanair and EasyJet are setting the
early 2010, which has powerful appeal to business standard for discount operations in much of Europe.
travelers because they can work while flying. By the Ryanair is being especially aggressive in its cost-
summer of 2010, Southwest had made Wi-Fi cutting efforts and increasing revenue by eliminating
seat back pockets to lower weight and cleaning costs; Mergers and acquisitions made big news in 2008
eliminating airport check-in; banning checked through 2010. United and Continental’s merger,
baggage altogether; and selling 98% of its tickets via which will result in a carrier flying under the United
its web site. name but using Continental’s logo and colors, was
Virgin America, partly owned by U.K.-based expected to close by the end of the year. Meanwhile,
Virgin Group, began service from San Francisco and British Airways (BA) and Iberia Lineas Aereas de
Los Angeles to New York in 2007. Virgin America Espana (Iberia) announced plans to merge as well,
offers low-cost seats, plus a first class section. and the merger of Delta and Northwest was
Seating areas include mood lighting, seat-back successfully completed.
entertainment screens, electric power plugs at each Capacity cuts taking effect in September 2009
seat, and a clean, modern look. However, Virgin dropped domestic seat capacity on U.S. flights to
America had a rocky start, losing $188 million in its 66.5 million, down from the industry’s peak of 84
first year of operation. It has hung on, taking in $548 million in 2001. Delta scaled back its foreign
million in 2009 revenues and adding routes between capacity by 15% by the end of 2009 (compared to
Boston, Massachusetts and Orange County, 2008), bringing its total network capacity down by
California. 10% overall. At American Airlines, capacity was
In India, Southeast Asia and elsewhere, new down by 7.5% by the end of 2009. By 2010, many
discount airlines have formed by the dozen. In fact, carriers were adding routes, staffing up and ordering
most of the fastest growing airlines in the world are new aircraft.
discount airlines operating in places like China, Total employment at American carriers, as of
Vietnam, India, Indonesia and Brazil. JetBlue’s 2009, was 459,700, down from 2007’s 491,800 and
founder and former CEO, David Neeleman, has down 24% from the all time high in 2001, according
launched a successful discount airline in Brazil called to the U.S. Bureau of Labor Statistics.
Azul Airlines. Meanwhile, United, Delta and US Airways,
among others, are charging passengers for many
3) Global Airlines Face Daunting Challenges/ services that were previously provided free of charge.
Partnerships Proliferate As of April 2008, five airlines began charging $25 to
The commercial airline industry has always been check a second piece of luggage and still more for a
particularly vulnerable to economic and political third. US Airways, American and United began to
changes. The deregulation of the U.S. airline charge $15 to check one piece of luggage. On board,
industry in 1978 was a watershed event that led to passengers are paying for drinks, meals and even
intense price competition, and several factors pillows and blankets. United hopes to accrue as
conspired in recent years to make the goal of much as $1 billion per year from the so-called
profitability ever more difficult for major airlines to “ancillary” charges. In March 2010, Continental
achieve. The stock market crash of 2000, the tragedy Airlines, a long time hold out in charging for extras,
of 9/11, rapidly rising fuel costs and intense announced that it would begin charging for meals
competition, among other problems, bankrupted served to coach passengers. Also in 2010, American
several airlines and threatened many more with Airlines began charging fees starting at $19 for
similar fates. By late 2008 when the global economic reserving seats in the first few rows in coach cabins.
crisis hit in earnest, global airlines were awash in These seemingly small amounts have added up to
losses. However, 2010 found them in much better billions of dollars in new revenues yearly, helping the
shape. airlines to remain profitable.
The International Air Transport Association or Southwest has given traditional, full-service
IATA (which represents 230 airlines or 93% of airlines an important model from which to learn
scheduled air traffic) estimated losses among global when it comes to cutting costs: use fewer types of
airlines for 2008 of about $16.8 billion, and another aircraft to keep maintenance and repair costs low,
$11 billion in losses for 2009. In 2008, a number of control labor costs while making the workforce as
carriers ceased operations including ATA, Aloha flexible as possible, design more efficient routing and
Airlines and ExpressJet. In years past, airlines such keep customers coming back with low prices, not
as United, Delta and Northwest were awarded perks. This model has allowed Southwest to boast
bankruptcy protection during which they were able to some of the industry’s cheapest costs per passenger
reorganize and cut costs. mile.
The low-fare model has given major airlines food restructurings in the face of the losses at the end of
for thought, and many have made big changes in 2001 and the SARS health scare in 2003. Their
order to improve efficiency and financial results. efforts paid off to some extent. For example, the
While the hub-and-spoke system that is the defining merged Air France-KLM Group posted relatively
characteristic of full-service airlines is unlikely to go steady profits of $1.2 billion in 2006 and $1.19
away anytime soon (it still may be the most efficient billion in 2007 (however, profits fell to $996 million
way to service some small- to medium-sized in 2008, partly due to fuel costs). Sharp drops in
markets), more airlines are moving toward a “rolling- passenger traffic resulted in a fiscal 2009 loss of $1.1
hub” concept. Rather than having clusters of planes billion. Japan Airlines (JAL) went into bankruptcy
wait around at airports for passengers, airlines are protection in January 2010.
increasingly spacing flights at longer intervals, Global airlines are increasing their reliance on
forcing passengers to wait for planes, rather than the partnerships such as the Star Alliance and Oneworld
other way around. The rolling-hub concept allows Alliance. The partnerships share flight codes,
airlines to maximize passenger loads, while frequent flyer programs and airport lounge facilities,
increasing the number of hours their aircraft fly per helping long distance travelers to cover thousands of
day and using staff more efficiently. Previously, miles as seamlessly as possible. The Star Alliance
airlines had many flights arriving and taking off network offers nearly 20,000 daily flights to 1,000
within about 45 minutes of each other. In that airports around the world, while Oneworld has about
manner, travelers had minimal waits when they one-half as many daily departures to about 700
changed aircraft at hubs to fly on to their final destinations worldwide. In late 2009, Continental
destinations. However, this system required large made news by leaving Oneworld and joining the Star
numbers of gate and baggage personnel who often Alliance. The move to the larger Star Alliance
were idle for long periods between groups of flights. afforded Continental more partner airlines, flights
With the rolling hub model, fewer gate personnel are and destinations. In 2010, the European Union
kept on hand and passengers often wait up to two competition authorities approved a commercial
hours for their connecting flights. alliance between American Airlines, BA and Iberia
More and more, airlines are forced to manage which would deepen the existing partnership between
their fuel costs aggressively. For example, all new the carriers by allowing them to share revenue and
aircraft purchased by most airlines feature special coordinate flight marketing and scheduling on
upswept wing tips that are designed to reduce fuel selected routes.
consumption by 3% to 4%. Most airlines now taxi on As of 2010, with the global economy slowly
only one engine, connect to gate power sources when beginning to recover, a number of airlines were re-
parked and rely on expert market analysts for advice starting growth plans including cabin refurbishment.
on when and how to purchase fuel. Results from fuel Coach cabins in planes in the US Airways Group are
efficiency initiatives have been impressive. A 2010 being upgraded with leather seats. Continental is
World Economic forum report found that global air offering power ports for coach passengers while
traffic rose 300% between 1980 and 2005, but jet fuel Delta is installing personal video-on-demand screens
consumption rose only 150%. Airlines have made in coach for international passengers. American
tremendous improvements in operating methods, Airlines’ update for its coach cabins is the most
while aircraft and engine manufacturers have greatly ambitious, transforming 76 of its Boeing 737 planes
enhanced their technologies. The result is a so that they will match the 84 new planes it has on
significant savings in fuel. order.
Airlines have also been shaving salaries when
possible, through extensive negotiations with labor
Internet Research Tip:
unions. The average salary for commercial jet pilots
The U.S. Department of Transportation operates
as of August 2010 was $60,057 according to
a web site with complete information regarding U.S.
PayScale, Inc., down from approximately $250,000
airlines, their on-time ratings, consumer satisfaction
in 2003. Pension benefits have been cut, and many
ratings and much more. Visit the Aviation Consumer
employees are looking at monthly retirement pay that
Protection and Enforcement Division at
is one-half or less of what was expected in better
airconsumer.ost.dot.gov
times.
Like their U.S. counterparts, many global carriers
have slashed costs and undertaken massive
the fact that the plane is capable of seating 313.

ATWOnline offers extensive information regarding
There are 117 seats in economy class that feature
air operations, management, information technology,
greater legroom (37 inches of pitch) and larger
safety regulation and more: www.atwonline.com
television screens on the back of each seat (each
measures 9.3 inches). Business class has also been
4) International Airlines Try to Lure expanded to 64 seats. Both classes have their own
Passengers with In-flight Perks lounges offering snacks, drinks and magazines
Even air travel’s cash cow, premium overseas throughout the flights. Meanwhile, the airline’s
ticket sales, is feeling the crunch of the economic annual budget for wine in its first class cabins is
crisis. In May 2009, the IATA reported that global about $7 million.
demand for first class and business class seats was At British Airways, its Club World business class
down 26% from May 2008. May 2009 was the 12th introduced lie-down seats that are 25% wider than
consecutive month of year-on-year declines for those before and stretch to six feet when flat. The airline
seats. Carriers responded by slashing fares. Even the claims that the seat is six feet six inches when it is
New York-London route, which once averaged about configured in an ergonomic “Z” position. In
$8,800 for a round trip business class ticket, can be addition, the section has a Club Kitchen which has
purchased for as little as $2,500 with an advance anytime access.
purchase. By the first quarter of 2010, demand for First-class luxury is being taken to a new level on
business and first-class seats had risen slightly, due to Emirates’ flights to Dubai in the United Arab
competitive fares and to the beginning of a global Emirates (UAE). The United Arab Emirates carrier
economic recovery. Demand for these seats in March offers 12 first class “suites,” each with 5’6” louvered
2010 was 10.8% higher than the same month in 2009, doors that can be closed for complete privacy while
although overall demand remained 15% below pre- in flight. First class passengers phone flight
recession levels. attendants to order food and drink, and choose from
Some corporate decision makers still argue that 500 channels of on-demand entertainment. First
the rest and relaxation afforded in business class class passengers on Emirates new Airbus 380 enjoy
cabins on airlines and in upscale hotels are worth the commercial flight’s first onboard showers. The cost
expense on long-distance trips, since employees are for all this pampering? Round trip first class fares
better rested and better able to do their jobs on the from New York to Dubai are about $17,200,
road. according to the Emirates web site. In comparison,
As competition increases, so do the perks. business class is about $9,400. The flight takes about
British Airways, American and other competitors 13 hours outbound from New York JFK to Dubai,
have added flat, or nearly-flat, lie-down seats. and 14 hours 50 minutes of pure pampering on the
Continental is installing new flat lie-down seats in the return.
BusinessFirst section of its long-haul aircraft. As for trans-Pacific routes, Singapore Airlines,
Airlines are hiring famous chefs to create ritzy in- Emirates and Cathay Pacific reign supreme, with
flight menus. At Singapore Airlines, for example, consistent top customer ratings year after year.
celebrity chef Gordon Ramsay’s name is on the India’s Jet Airways is hoping to break into this luxury
menus. United Airlines works with Charlie Trotter. market with first-class service from Newark or JFK
American Airlines boasts Dean Fearing and Stephan to Mumbai via Brussels that features private cabins
Pyles. with sliding double doors, 83-inch lie-flat beds,
Long-haul travel, meaning flights of 12 hours or storage closets, work/dining tables for two and 23-
more, is on the rise. Singapore Airlines, Emirates inch flat video monitors.
and Cathay Pacific offer super-long flights that cross Virgin Atlantic’s aggressive use of luxury seating
the globe. Now, non-stop flights are available, up to and passenger perks set a high standard in the
18.5 hours on Singapore Airlines’ service from America-to-London market. The company reported
Newark, New Jersey to Singapore. pre-tax profits for the year ended February 2009 rose
To make the hours in the air more bearable, all of from about $55 million to $108 million.
these carriers have instituted perks such as roomier Unfortunately, the carrier lost approximately $205
seats, expanded business class cabins, expanded million in the year ended February 2010 due to
flight crews and food and entertainment on demand. falling revenues.
Take Singapore Airlines, for example. It flies A340- In the U.S., United Airlines is pushing its
500 jets configured to have a mere 181 seats, despite “United Economy Plus” seats on Airbus 320 and
Boeing 757 aircraft on international routes. Skies will ultimately increase transatlantic travel
Available on a first-come, first-serve basis to its elite while lowering ticket prices by about 10%.
mileage club members and to full-fare ticket holders, The agreement allows European airlines to own
these seats offer 36 inches of pitch. These seats come up to a 49% stake in airlines based in the U.S.,
at a price. One way fares tack on between $14 and provided that those shares are restricted to no more
$109 per ticket. than a 25% voting interest. Over the long-term, new
cross-border airline investments may lead to great
5) Open Skies Agreement Lowers Restrictions consolidation of today’s major airlines into a few
on Trans-Atlantic Travel global airlines. In 2010, for example, British
A landmark transportation agreement was signed Airways was expected to merge with Iberia.
in April 2007 between the U.S. and the member The Open Skies treaty does not guarantee airlines
states of the EU, which replaced existing restrictions an unlimited right to partnerships with other airlines
on flights between the two regions. In the past, non- when it comes to scheduling, marketing and pricing
stop flights from Europe to the U.S. were limited to across international borders. For example, American
particular carriers. With the new agreement, referred Airlines, British Airways and Iberia (who are all
to as “open skies,” every U.S. and EU carrier is members of the Oneworld Alliance) petitioned the
authorized to fly between any city in those regions. U.S. Department of Transportation for antitrust
The treaty officially went into effect on March 31, immunity in August 2008, and were granted approval
2009. from the EU in 2010 for an alliance above and
The previous restrictions allowed American beyond the Oneworld Alliance. Without immunity,
Airlines, British Airways and Alitalia to dominate the the alliance would be considered illegal collusion in
lucrative trans-Atlantic routes since they had U.S. courts. Two other alliances, Star (with member
established landing rights at various major airports airlines Air Canada, Singapore Airlines and
such as London’s Heathrow. Now, United, Delta, Lufthansa) and SkyTeam (with member airlines Air
Air France-KLM and Aer Lingus, among others, France-KLM, Korean Air and Delta) already have
have permission to fly into Heathrow, greatly such immunity.
increasing competition and opening the market for In 2009, Continental won approval from the U.S.
airline takeovers regardless of the nationality of the Department of Transportation to enter a cooperative
acquiring company. agreement with nine other airlines for international
In other words, U.S. airlines are allowed to fly routes. This approval opened the door for American
from any city in America directly to any city in the Airlines’ bid for antitrust immunity to work with
EU, and vice versa. For example, British Airways British Airways and Iberia for Atlantic routes.
launched an all business-class airline (named
OpenSkies) that serves transatlantic routes with 6) ADS-B Improves Air Traffic Control
premium-class service in June 2008. Its first route A new air traffic control system that is generating
flies between Paris Orly and New York’s John F. headlines is the Automatic Dependent Surveillance-
Kennedy Airport. Additional routes now include Broadcast (ADS-B) which commenced service in
flights from Dulles International in Washington, D.C. Canada in January 2009. ADS-B uses GPS
and Gare TGV Lyon and Nantes in France. Also, information to replace radar when tracking planes. It
part of the rationale in Lufthansa’s investment in a is more accurate and faster than radar, allowing
stake in U.S.-based JetBlue is the fact that Lufthansa planes to travel more closely together safely. Jets
covets the use of valuable gates controlled by JetBlue flying under ADS-B surveillance need to be only five
at New York’s JFK Airport. miles apart under current standards, even in remote
One snag in the Open Skies premise is places such as the Earth’s poles or over oceans where
Heathrow’s already jammed facilities. Landing and radar coverage is not possible. Nav Canada, a private
take-off slots are already nearly full, so carriers will air traffic control service, installed five ground
have to spend millions to acquire the few remaining station receivers around Hudson Bay in northern
slots or acquire airlines that already have landing Canada which has no radar coverage. ADS-B was
rights (prime-time slots were selling for about $50 planned to be expanded in 2009 with additional
million in 2008). More than one-third of the millions receivers on the east coast of Canada and Greenland.
of air travelers flying between the U.S. and Europe The system is expected to be adopted in the U.S. in a
go through Heathrow. However, analysts at the lengthy process that may be complete by 2018.
U.K.’s Civil Aviation Authority believe that Open
Another next generation air tracking technology is Until recently, general aviation was booming. In
the Advanced Technology and Oceanic Procedures 2007, deliveries of business jets exceeded 1,000 for
(ATOP), which has been in use at the New York, the first time, and shipments of new business jets in
Oakland and Anchorage air traffic control centers in 2008 reached 1,315 planes, up 15.6% over 2007.
the U.S. since 2007. The system integrates radar and 2009 was a dismal year for general aviation, and
satellite tracking data supported by multiple especially so for business jets. Honeywell
computers onboard aircraft and on the ground. International, Inc. estimated that 2009 deliveries
Planes report their positions every 14 minutes, and if would fall to fewer than 800 aircraft, a 30% decline
a report is six minutes overdue or a plane veers off in volume and a 40% drop in dollars spent.
course, alarms sound to alert controllers. Such Deliveries for 2010 were estimated to fall below 700.
technology makes it much easier for pilots to gain The resale market for business jets stood at
approval to adjust flight plans due to weather or air approximately 3,100 used aircraft available
traffic, and ATOP is credited with saving 330,000 worldwide in mid-2009, compared to 1,800 a year
flying miles per year and 10 million gallons of fuel earlier.
thanks to greater efficiency. Manufacturers are proceeding cautiously by
The FAA is promoting a new, cutting-edge system revisiting production schedules and adjusting pricing
called NextGen which, like ADS-B, uses GPS for downward. Gulfstream’s newest model, the $60
navigation. FAA officials claim that NextGen could million G650, is attracting attention because it can
achieve $2 billion in annual savings due to greater reach speeds of up to Mach 0.925, just short of the
efficiencies. Costs to implement the system in sound barrier and edging out the popular Cessna
ground stations and on board commercial aircraft is Citation X, formerly the fastest bizjet, which can fly
hefty, estimated at $40 billion. at Mach 0.92. The G650 is expected for first delivery
Another problem that the FAA is working to in 2012.
reduce is runway collision. Airport Movement Area Meanwhile, the sound barrier may be broken by a
Safety Systems (AMASS) have been installed at 34 new jet designed by Aerion Corporation. The $80
U.S. airports. More such systems will be installed at million, 12-seat aircraft will be designed to cruise
others in the near future. However, while these over oceans at Mach 1.6, but will be limited to Mach
advanced technologies are being placed at U.S. 1.1 over land. The exception is when flying over the
airports, many international airports, especially those U.S. where flight speeds are restricted to just below
in poverty-stricken countries in Africa and South the sound barrier due to noise (sonic booms heard on
America, have a long way to go in terms of airport the ground occur when aircraft exceed the sound
and aircraft safety and security. Political instability barrier, creating high-altitude shock waves). The jet
and insufficient funds permit many safety breaches to will be capable of flying from New York to Tokyo in
pass undetected, and airplane crash rates in these 9.5 hours (including a one-hour stop to refuel), which
countries are much higher. While many countries are is four to five hours faster than a nonstop commercial
doing what they can to improve safety and security, jet.
passengers continue to fly in these areas at their own As of November 2009, Aerion’s new jet had 50
risk. orders, each with a down payment of $250,000. The
first delivery dates are hoped for 2014. Nonetheless,
7) General Aviation Feels the Burn of the the entrepreneurial team behind the Aerion still has to
Global Recession prove that they can obtain financing, create a
General aviation covers all aircraft that are not successful design for an entirely-new aircraft, initiate
military or used for scheduled airline flights. Much a successful manufacturing operation and obtain
of the world’s air traffic falls into this category, necessary FAA certification. The launch of this
which includes private as well as commercial aircraft innovative aircraft is a complex and highly
available for charter or cargo. The General Aviation challenging project that has much yet to prove.
Manufacturers Association reports that as of early
2009 there were 320,000 general aviation planes 8) Private Jet Rentals Continue in the Form of
worldwide; 231,000 of those planes are based in the Fractional Share Ownership
U.S. There are almost 4,000 paved general aviation Companies continue to be focused on the bottom
airports in the U.S. that are open to the public, line, compelling them to be conservative about major
compared to less than 500 airports that serve capital expenditures, including the purchase of
scheduled airlines. business jets, which can cost $70 million or more for
the largest long-range bizjets. Many corporations SOVEREIGN (9 passengers and a 3,159 mile range).
have determined that they would rather rent bizjets In addition, the company offers a fractional
than buy them, especially in the harsh glare of the ownership option. CitationShares also cut staff in
global recession of 2008-2009. 2009 from 615 to 535. The company is fully owned
The fractional ownership concept appeals to by Cessna.
companies that need quick access to private jets but XOJET (www.xojet.com), a California-based
do not want the burdens of ownership. While fractional jet company, offers the ability to access
chartering a jet from time-to-time may be appropriate flights for as few as four hours per year. There are
for occasional users, companies that have continuous also a handful of companies that offer shares or
need for private jet travel find it more cost-effective hourly rentals of smaller turbo-prop aircraft at lower
and efficient to participate in fractional ownership. rates. These firms include Avantair
Under the fractional concept, users commit to fly (www.avantair.com) and PlaneSense
a given number of hours yearly, from 10 to 2,500. (www.planesense.aero).
They pre-purchase the right to use one or more types Apart from the rent-versus-own debate, an
of aircraft for those hours. Fractional ownership important issue that remains largely unresolved in
management firms then acquire, staff, maintain and private air travel is security. The standards with
operate the aircraft, keeping them ready and waiting which most commercial jets must comply simply do
for their user base. not apply to private jets, and as such, security is
Leading companies in this field include NetJets notoriously lax. While in recent months the private
(owned by conglomerate Berkshire Hathaway), jet charter industry has contemplated instituting
Flight Options and Citation Air. NetJets standards such as luggage screening, no laws
(www.netjets.com) is especially dominant in the currently require them to do so.
fractional niche. About $416,625 buys a customer a
1/16th share of an entry-level Hawker 400XP jet for 9) Boeing and Airbus Continue Their Struggle
50 hours of flying time. On the high end, more than for the Best New Aircraft
$3.2 million buys a 1/8 share in a large Falcon After suffering from cancellations or delayed
2000EX. Additional costs for the Falcon include purchases from their airline customers during the
$24,638 in monthly maintenance fees plus an hourly global financial crisis, Boeing and Airbus were both
flight time charge. The Falcon has an enjoying strong order books and backlogs equal to
intercontinental range of 4,349 miles. It can fly 10 about six years of production, as of early 2010.
passengers plus crew nonstop from New York to Airbus generated international fanfare with the
London at 528 miles per hour. NetJets customers can delivery of its first A380 to Singapore Airlines, many
also buy as little as 25 hours of flying time for a one- months late in October 2007. The Asian carrier now
year commitment with the Marquis Jet Card. flies it between Sydney and Singapore, and it added a
The global economic recession hit NetJets new route in March 2008 from Singapore to London.
exceptionally hard, with the company reporting Emirates Airlines and Qantas were the next carriers
losses of $711 million in 2009. The firm has cut its to offer international flights on the A380, starting in
pilot staff from 3,200 to 2,705 and currently has a 2008.
large inventory of pre-owned shares available at Boeing and Airbus have been in fierce
sizable discounts. competition since 2004 with their new airliner
Flight Options is the second largest fractional concepts. The success of Boeing’s new fuel-efficient
provider with 687 employees and 101 airplanes. 787, which had its first flight in late 2009 and is
About 20 aircraft were sold starting in mid-2008 to scheduled for first commercial deliveries in 2011,
cut costs. Looking ahead, Flight Options has ordered hinges on the hope that demand for more frequent
100 Embraer Phenom 300 light jets, which offer international flights on mid-size aircraft will increase
greater cost efficiencies that other models of similar in the future. To fill this hoped-for demand, the 787,
size. known affectionately at Boeing as the “Dreamliner,”
As of mid-2009, CitationAir, formerly will have the ability to offer passengers non-stop
CitationShares (www.citationair.com), offered a intercontinental flights between smaller regional
JetCard with a minimum purchase of $100,000. cities, such as Athens and Atlanta, rather than just the
Three aircraft are available: the Citation CJ3 (6 standard flights between giant destinations, such as
passengers and a 2,036 mile range), Citation XLS (9 New York-London and Frankfurt-Philadelphia.
passengers and a 2,100 mile range) and the Citation
The 787 has been experiencing unfortunate varying nautical ranges and seating capacities.
delays, similar to those endured by the Airbus 380. Currently, the 787-8 is available for order with the
The latest was announced in August 2009, when capacity to carry 210 to 250 passengers with a range
production was temporarily halted in an Italian plant of 8,640 to 9,266 statute miles. The 787-3 will
while a part redesign was implemented. By July accommodate 290 to 330 passengers on shorter
2010, the firm had finalized the basic design and routes of 2,825 to 3,446 maximum statute miles.
capabilities on the 787. (The increased passenger load means that the airplane
The Dreamliner’s maximum range is 9,600 can carry less fuel due to weight restrictions, and
statute miles. While the 787 is not Boeing’s biggest therefore has a lower range.) There is also a 787-9
aircraft, it is the company’s most fuel-efficient. The that will carry up to 290 passengers for up to 9,600
price tag is $157 million to $167 million per airplane, statute miles. Another plus for the 787 is the choice
depending on the model. Much of the aircraft will be of General Electric or Rolls-Royce PLC engines.
constructed from carbon-based composite materials, Boeing designed the plane in such as way that one
which are lighter than aluminum. Today’s demand engine can be swapped for the other in 24 hours as
for fuel efficiency positions the Dreamliner in a opposed to the two months and $1 million required
favorable light. In addition to being lightweight, its for typical aircraft. This ability is a great selling
composite materials are easy to mold into precise point for airlines planning ahead to times when they
shapes. This is important for aircraft, which involve well might wish to sell a 787 to a rival company that
lots of curved surfaces. By using such materials, uses the alternative engines.
fewer pieces need to be manufactured to create a But this strategy has its costs, too. Multiple
curve. Boeing promises that the materials are durable, aircraft models are expensive to design and bring to
to the extent that airlines should see 12 years of market (not to mention the cost of the 787’s
service before a 787 requires its first major composite materials, which are significantly higher
maintenance overhaul (as compared to six years for than aluminum). Boeing outsourced manufacturing
an aircraft made of aluminum). of many of the 787’s components to companies
Such materials are not entirely new to Boeing’s overseas. About 35% of the 787’s components are
assembly line—about 11% of its 777 is already made being manufactured in Japan. While outsourcing
from composite materials. Yet a commercial aircraft isn’t especially new for Boeing (a significant
built primarily of composites is new. Another percentage of the 777’s components were made
development is the installation of structural sensors. abroad), the fact that this outsourcing also includes
While diagnostic sensors that measure temperature wing manufacture in Japan is a new development.
and pressure are commonplace on aircraft, Boeing is These are risky changes for a historically
installing multiple sensors on the 787 that will allow conservative company, and the outsourcing created
pilots to continually monitor its structural integrity. many unexpected headaches.
If Boeing can deliver on its promise that the 787 Boeing’s 747, the original “jumbo jet,” took its
will use 20% less fuel than on comparable flights by first flight in February 1969, and the first delivery
today’s jetliners, travelers can expect to benefit in was made in December of that year. It has gone
many ways, including the option of more direct, through numerous revampings and enhancements
long-haul flights. This is also good news for full- through the years, including newer, extra-long-range
service airlines. Boeing’s sights are set on major models that can hold more than 500 passengers. In
carriers serving large numbers of international late 2005, Boeing announced plans to further update
travelers. In fact, Boeing’s first customer for the new the 747 to compete with the A380. The newer
aircraft was Japan’s All Nippon Airways, which version, called the 747-8, has 34 more seats than the
agreed to purchase 50 planes. As of July 2010, 866 747-400, while the cargo-only version can carry 16%
Dreamliners had been ordered by customers around more load. Additional changes include a more fuel-
the world, but cancellations had dropped the number efficient engine (the same being developed for the
from its one-time high of 876. 787), a longer body and updated wings. The first
Boeing is hedging its bets on the types of deliveries of the 747-8 were scheduled for late 2009,
travelers that these geographic markets attract. but were delayed until the fourth quarter of 2010, or
Rather than developing purely single-class planes, possibly early 2011. As of February 2010, when the
Boeing is experimenting with a couple of different aircraft made its first test flight, the firm had 108
platforms involving both single- and double-class orders for the 747-8.
planes. It has developed different models with
Back at Airbus, the A380 represents the firm’s government has succeeded in building its first
alternative vision for the future of air travel. While commercial aircraft, a regional ARF-21 jet. Between
Boeing’s crystal ball shows an increase in demand 2007 and 2025, China is expected to buy 2,230 new
for smaller capacity, long-haul flights between a planes, so the government is fast-tracking
wider range of international cities, especially in Asia development of its own manufacturing facilities.
and Europe, Airbus predicts that international Canada’s Bombardier is emerging as a dark horse
travelers will be better served by a more centralized in the Airbus vs. Boeing race. In February 2010,
hub system, wherein large groups of passengers are Bombardier won a $3.1 billion order for 40 of its
flown in and out of fewer cities. Airbus’s new plane CSeries jets from Republic Airways. The CSeries
is well-suited for the hub model, while Boeing’s promises to afford customers a notable operating cost
aircraft could adapt to either a hub or point-to-point advantage due to its advanced engines and design, an
system. advantage that may position Bombardier as a major
The A380 is the world’s largest passenger threat to its U.S. and French rivals. Republic
aircraft, and, at a price tag of $280 million or more, Airways plans to receive the first of the new jets in
the most expensive. It holds between 555 and 800 mid-2015. At 1,800 to 2,950 miles, depending on
passengers, based on single- or multiple-class configuration, this new aircraft has a more modest
models. With a range of up to 9,200 miles it can range than competing Boeing or Airbus models. It
travel a great distance without refueling. The aircraft also holds fewer passengers, with a capacity of 100 to
also offers good fuel efficiency. 149 seats. Clearly, this airplane cannot compete on
Delivery of the first A380 fell far behind long, high traffic routes. But it may be a serious
schedule. As of July 2010, Airbus had received 234 contender for airlines, such as discount and regional
firm orders for the A380, and had delivered 33. firms, that concentrate on relatively short flights.
Airbus has another new jet in the works, the Another competitor, Brazil’s Embraer, is considering
A350 XWB (extra-wide body), which will seat the launch of a similar airplane. These aircraft are
between 270 and 350 passengers. It is Airbus’ putting serious pressure on Boeing and Airbus to
answer to Boeing’s 787 and its commitment to consider enhancements to their models, such as a
smaller, lightweight, fuel-efficient aircraft. The first switch to more fuel-efficient engines. This would
delivery of the airplane is expected in 2013, three entail significant engineering costs.
years behind the 787. Useful range will be as high as Japan is also attempting to join the fray with its
8,300 nautical miles, depending on layout. As of own jet manufacturing. Mitsubishi Heavy Industries
March 2010, the company had 530 orders for the Ltd. announced plans for the Mitsubishi Regional Jet,
aircraft. a 96-seat plane with first deliveries scheduled for
Both Boeing and Airbus have taken steps to 2012. Mitsubishi has financial as well as technical
alleviate supply chain problems. In July 2009, support from a number of major global enterprises,
Boeing announced its agreement to acquire a Vought namely Toyota Motor Corp., Boeing and United
facility in South Carolina that performs fabrication Technologies Corp.’s Pratt & Whitney jet engines.
and assembly of vital aft-fuselage sections of the 787. The Regional Jet would compete with Embraer’s
As for the future, watch for intense competition EMB170 commuter jet and Bombadier’s CS02.
between the two manufacturers to continue.
Meanwhile, there will be immense, multi-billion 10) New Aircraft Designs Offer Greater
dollar demand for new airliners over the long term. Passenger Comfort/More Efficient Engines
Boeing estimates that the global jet fleet will rise to An important selling point in new passenger
more than 35,000 airplanes in 2024, up from less than aircraft, whether built by Airbus or Boeing, is
17,000 in 2004. The company has already increased comfort. Changes in seat configuration, window size
its output of 737 jets, planning to build 35 planes per and cabin climate are all key elements when buying
month by early 2012 to handle its backlog of more new planes.
than 2,000 orders. Airbus is planning to increase At Boeing, for example, the new 787 Dreamliner
production of its A320 from 34 to 36 per month offers a new, patented eight-seats-across
starting in December 2010 (it had a backlog of 2,300 configuration in economy class. The three-two-three
orders as of mid-2010). arrangement allows seats that measure 19 inches
Boeing and Airbus both may be facing new across instead of 17, which is standard on Boeing
competition when China begins manufacturing large 737s and 757s. However, the plane’s cabin is wide
commercial aircraft by 2020. The Chinese enough to fit nine seats across, allowing some buyers
to configure the cabin with narrower seats and more 11) In Flight Wireless Takes Off
passengers. Boeing representatives estimate that Airlines in the U.S. and around the world are
about 75% of the airlines that have ordered the new investing in wireless technology to provide Internet
plane have opted to change to the nine-seat access, e-mail capability and, for non-U.S. carriers,
arrangement. cellphone use while in the air. Previously, the
Windows on new aircraft models are technology necessary to provide these services was
significantly larger, as much as 65% bigger than less than satisfactory and costs were prohibitively
those on older planes. The increased size allows high. Today, new satellite technologies are making
outside views from almost any seat. Another window in-flight wireless a reality. Wi-Fi is already in use on
improvement is a film covering that can be adjusted private business jets and for commercial carrier
by flight attendants to block out light during movies crews. The World Airline Entertainment Association
while still allowing passengers to see out. projects that the market for in-flight communications
Boeing and Airbus both have improved in-flight and live entertainment will grow from $50 million in
cabin humidity levels. Airbus’ new A350 UWB has 2008 to $9.6 billion by 2016. Of course, this can be
the ability to achieve 20% humidity while the very good news for airlines, as they would expect a
Dreamliner offers 15%. Both are a tangible healthy cut of this money, and all airlines are keenly
improvement of the 10% level on existing airplanes. seeking new ways to boost revenues.
Meanwhile, increased entertainment and In the U.S., JetBlue Airways Corp. acquired
relaxation features will be featured in new aircraft at LiveTV, LLC, a provider of entertainment as well as
many airlines. In particular, the massive size of the e-mail. JetBlue is offering the service on its flights
A380 lends itself to designing unique areas into the and selling it to other carriers such as Continental
plan. Airlines. Alaska Air Group is partnering with
Row44, Inc. to test a satellite-based system to
Jet Engine Designs Advance Toward the Future provide in-flight Internet connectivity, e-mail and
The Holy Grail of airliner engineering is to save text messaging. In March 2009, the carrier installed
dramatic amounts of fuel, which will require the first external antenna, a satellite communications
significant savings in weight in both airframes and receiver/transmitter and two wireless access points on
engines, along with improvements in engine design. one of its Boeing 737s. Alaska Air had its entire fleet
The next generation of jet engines will soon be outfitted with the technology by late 2009.
commercialized, as the global airline industry has set Meanwhile, American Airlines and Virgin America
high goals for fuel consumption reduction. Engine were offering in-flight wireless Internet access on
manufacturer Pratt & Whitney is working on a some aircraft by the end of 2008, and Delta Air Lines
concept called PurePower PW 1000G that promises announced plans to have all its planes fitted with
double-digit reductions in fuel use and emissions wireless Internet access. The cost to users is about
while reducing engine noise by as much as 50%. The $9.95 for flights of under three hours, and $12.95 for
engine, which uses a technology called Geared longer flights. However, many flyers choose not to
Turbofan, underwent its first major stress tests in use Wi-Fi in-flight if they have to pay for it. Alaska
February 2009, and was expected to perform its first Airlines tested dropping the price to $1 in 2009, only
full engine test in late 2010. This radical engine to find usage much the same as when higher prices
utilizes a gear box to vary the speeds between the fan are charged.
and the turbine for more efficiency in what is referred The bone of contention for in-flight wireless has
to as a geared turbofan. The firm plans to deliver 400 been and continues to be the use of cellphones.
PurePower engines by 2016. Meanwhile competitors While U.S. carriers continue to bow to the majority
Rolls Royce and GE are working on their own of customers who strongly object to the noise, non-
revolutionary designs, which may include “open U.S. airlines including Air France, Emirates and
rotor” concepts—something like the open propellers Ryanair have been testing the service. One
on non-jets—or parts manufactured from weight- technology for in-flight calls, which is provided by
saving composite materials. GE, in partnership with Geneva-based OnAir (owned by the Internet
French aerospace and defense firm Safran SA, is technology firm SITA and Airbus), uses a low-power
hoping to develop an engine with fewer moving parts onboard network that captures passengers’ phone
that would be available as soon as 2016. signals and links them to a satellite for transmission
to ground receivers. Airlines can control which
services they wish to offer: text messaging, Internet
access, telephone calls, etc. Some airlines may Another massive new airport located nearby in
choose to define quiet times when phone calls may the Jebel Ali area of Dubai, the $50 billion Al
not be made. By 2010, OnAir claimed 20 customers Maktoum International, began cargo operations in
were using its service, comprising thousands of daily mid-2010, and when it opens for passenger traffic in
flights to nearly 300 cities. The firm also serves the early 2020s, it is expected to be the world’s
private aircraft and cruise ships. largest airport with an annual passenger capacity of
Lufthansa, which had problems with its 160 million.
Connexion Wi-Fi service provided by Boeing, is now Large-capacity aircraft can be a logistical
working with Panasonic to provide improved in- nightmare for airports. With up to 800 passengers on
flight broadband service, including making calls. a single Airbus A380 plane, concerns about efficient
The new service, called FlyNet, could cost as much loading and unloading, as well as runway and jetway
as $100,000 per airplane (which covers installing issues, all come to bear. To deal with these issues,
antennas and other equipment). Lufthansa is betting Airbus has been working with airports that it believes
on the popularity of the service, planning to install it will handle most of the A380’s traffic (among them
in its entire fleet of 120 long-haul aircraft. are London-Heathrow, Dubai, Singapore, Tokyo-
Narita, Frankfurt and Paris). The chief concerns are
12) Airports in Middle East and Asia Have the need for additional double-decker jetways to load
Strong Traffic and unload passengers (the A380 requires a minimum
During the boom, major U.S. airports were of two, while some flights may need three jetways)
seeing more travelers than ever before. However, the and runway modifications to handle the added weight
global economic recession kept more travelers at of the aircraft (estimated as high as 1.2 million
home in 2009. The U.S. Bureau of Transportation pounds). For airlines operating the new A380, the
Statistics reported that the number of scheduled goal is to turn around the aircraft in about 90 minutes,
domestic and international passengers on U.S. the same time that it takes to turn around a Boeing
airlines in 2009 fell 5.3% compared to 2008, to 703.9 747.
million. This was the lowest annual total since 2004. In 2010, Los Angeles International Airport (LAX)
Meanwhile, four of the world’s 50 largest completed a $737 million renovation of the Tom
airports reported growth in traffic during 2009, Bradley International Terminal, including two new
despite the economic slowdown. According to the gates designed to accommodate new-generation
Center for Asia Pacific Aviation, passenger traffic A380s and 787s. Now, LAX has a $1.545 billion
was up in Dubai, which enjoyed a 9.2% increase in Bradley West Project underway that will include 15
airline passengers despite financial problems that sent new gates.
the nation reeling. Other growth spots were the Meanwhile, international airports, such as
airports at Istanbul, Turkey; Kuala Lumpur, London’s Heathrow, are spending copious amounts
Malaysia; and Cairo, Egypt. Dubai’s airport saw of money on remodeling and updating their facilities.
40.9 million passengers in 2009. The facility is Heathrow budgeted $857 million to redevelop its
benefiting from the fact that it is the home of Terminal 3, and spent $9 billion on its new Terminal
Emirates Airlines, which is investing heavily in 5, which opened in 2008. The greatly promoted
aircraft acquisition and international route expansion. opening was marred by flight cancellations, baggage
Dubai operates as a hub for flights to many parts of system shutdowns and staff shortages. However, it
the world. should be able to handle up to 12,000 bags per hour
Dubai Airport’s $4.5 billion Terminal 3 opened on its 11 miles of luggage conveyors. The airport’s
in late 2008. A further expansion of the new overall capacity has expanded to 90 million
terminal, which is expected to open in 2012, will passengers per year. The British Civil Aviation
make it the world’s largest building with regard to Authority reported 216.8 million passengers passing
floor space at 16.1 million square feet. It will be able through U.K. airports in 2009, a drop of 7.4% from
to accommodate 23 Airbus A380s and handle 43 2008 and the lowest level since 2004. However,
million passengers per year. Dubai’s airport Heathrow had its busiest month in history in July
passenger count soared from 2.79 million in 1980 to 2010, serving 6.7 million passengers, a 3.5% increase
12.3 million in 2000 and 40.9 million in 2009. over the same month in 2009.
Traffic reached a new high for the first half of 2010, Paris’s Charles de Gaulle airport also planned big
at 22.5 million passengers. changes. The A380 is expected to serve as much as
10% of that airport’s passengers eventually, so it there is also a booming market in foreign business
planned nine A380 gates. people and tourists traveling to China.
Private airport management companies are largely Domestic travel within China is also booming.
responsible for airport renovation and expansion. While the tourism industry slumped throughout much
Notable firms include Aeroports de Paris SA, which of the world in 2009, domestic Chinese tourism
is overseeing improvements to both Orly and Charles reached $185 billion, up 9% from 2008. In 2010,
de Gaulle airports serving Paris, and Schiphol Group, total tourism revenue is expected to reach
which is in charge of the airport in Amsterdam. approximately $211 billion, up another 14%
BAA PLC, owned by a consortium headed by according to Chinese media reports.
Spanish firm Grupo Ferrovial SA, formerly held As of early 2010, Chinese airlines had placed
Heathrow, Gatwick and Stansted airports in London; orders for 358 Airbus planes and had options for 14
Edinburgh, Glasgow and Aberdeen airports, in additional aircraft, while Boeing had received orders
Scotland; and a regional airport in Southampton. for 244 new planes. China Southern alone ordered
BAA was under U.K. government orders to sell 23 Airbus A320 planes, paying $76.9 million per
Gatwick and Stansted, as regulators are forcing a plane. As for airports, China had about 150 in 2009.
breakup of what they see as a monopoly. BAA The Chinese government plans to build another 97
complied with the October 2009 sale of Gatwick to airports by 2020. Meanwhile, the government of
Global Infrastructure Partners for approximately China, in partnership with Airbus, opened an aircraft
$2.31 billion, allowing BAA to pay off a significant assembly plant in the northeastern city of Tianjin in
amount of debt. 2009.
The new kid on the airport operations block is India’s growing economy is also boosting travel
Dubai Aerospace Enterprise, a $15-billion at an enormous rate. However, intense competition
consortium of oil and aerospace companies that are and smaller travel budgets saw many India-based
collectively backed by the royal family of Dubai. airlines hurting financially in 2008 and 2009.
The new enterprise plans to build cutting-edge new Aircraft purchases in India were indicating a
airport facilities throughout the Middle East and recovery in air travel there beginning in 2010.
Asia. Boeing expects a record 50 million air passengers in
In the U.S., the FAA sees significant need for India in 2010, up from 44 million in 2009. The
commercial airport expansion. FAA analysts manufacturer further forecasts that Indian airlines
projected that the number of passengers embarking will require 1,150 additional aircraft by 2030.
on domestic flights in the U.S. will grow from 631 India’s hotels were also experiencing exponential
million in 2009 to 821 million in 2020 and 1.04 growth through mid-2008, when it was sharply
billion in 2030. curtailed due to the global economic recession. The
Business Standard, a business publication in India,
13) Deregulation Opens Huge Travel Markets in forecast record lows in hotel occupancy in 2009. As
China and India of mid-2010, occupancy rates were on the rise and
The booming economic growth of both China new projects were once again on the drawing board.
and India are impacting business sectors around the Zuri Hotels and Resorts announced plans in early
world. Rapidly growing middle classes in both 2010 to build six luxury hotels in India through 2015,
countries are beginning to travel by air in numbers including a $42.7 million, 150-room luxury hotel in
never before seen, and airlines and hotels in both the Bangalore which was already under construction.
home countries and foreign nations are scrambling to India leads tourism ranking for the world’s best
get in on the action. hotels. Condé Nast ranked Oberoi Group’s
In China, a mere 4.5 million citizens traveled Vanyavilas in Rajasthan as the best hotel in the world
overseas in 1995. That number skyrocketed to 47 in 2010.
million in 2007, according to the World Travel and
Tourism Council (WTTC). In the WTTC’s figures, 14) Booking Travel Over the Internet Becomes
the U.S. accounted for $1.64 trillion in direct plus the Norm
indirect travel expenditures in 2009, followed by Around the globe, vast numbers of business and
Japan at $551 billion and China at $526 billion. leisure travelers alike continue to look to the Internet
China is the market to watch, with 95 million as their primary means of gaining travel information,
Chinese expected to travel to foreign lands in 2020. reserving hotels and booking air tickets. According
Not only are the Chinese themselves traveling more, to market research firm eMarketer, online travel sales
were projected to reach $92.6 billion in 2009. relying on their web sites to a greater extent for the
Plunkett Research estimated global travel purchases generation of revenues and new customers.
online at $300 billion for 2009. Just as online air travel bookings have grown, so
Expedia, Travelocity, Orbitz, Hotwire and too have online hotel bookings, thanks to the many
Priceline are among the largest firms offering online web sites that now offer reservations, pictures and
travel booking services in North America. Expedia’s virtual tours of rooms and amenities. But a number
revenues topped $2.9 billion in 2009, on $21.8 billion of hotel chains are using various new strategies to
in gross travel bookings. These numbers were bypass hotel discounters. Expedia, Orbitz and
essentially flat compared to 2008. Travelocity are able to offer cut-rate prices on hotels
In Europe, major online travel booking firms by buying large blocks of rooms from hoteliers at a
include EasyGroup (a holding company that owns discount and then reselling them to consumers.
and operates a number of travel and entertainment Many hotels are attempting to reclaim part of their
brands including easyCar, easyHotel and easyValue), business by selling rooms at their own sites
Lastminute.com (a subsidiary of Travelocity Europe exclusively. Marriott instituted a program in which it
Limited), and eBookers. not only agreed to match the best deals on its rooms
For many years, online travel booking services posted at other web sites, but also to offer customers
enjoyed soaring growth by providing convenient a discount if they made their reservations through
price comparisons and online reservations. Today, Marriott’s site. Many hotels have adopted aggressive
however, while these firms continue to have massive online tactics and are denying awards points to
revenues, the boom days are over. Major hotel customers who book their rooms through third-party
chains and airlines have invested immense sums in sites.
their own, branded sites. The travel providers benefit A trend that is particularly notable is the increase
because the use of their own online booking systems in online bookings for business travel. During the
eliminates fees to middlemen and wages to human economic slowdown of the early 2000s, companies
reservation agents. Consumers benefit because they began to search for cheaper ways to fly their
have seamless access to travel information, frequent employees to meetings. This trend was further
flyer accounts and other perks. encouraged in 2008-2009 due to the global economic
There is a large difference between the methods crisis. The traditional bricks-and-mortar travel
and goals of the independent online sites and those agencies that businesses previously relied on often
operated directly by travel providers such as hotel can’t match the deals that business travelers found on
chains and airlines. Sites like Expedia may reserve the Internet. Now, online services have gained
airline seats in bulk from the airlines at a wholesale significant market share in one of the traditional
price, and then resell that inventory via their web agencies’ core services: business travel. Orbitz,
sites at a profit. The airlines, in contrast, see their Travelocity and Expedia have all established business
own web sites as cost-cutting extensions of their travel web sites. The sites look similar to their
reservation systems. Southwest Airlines was one of leisure travel sites, with the exception that the
the first to make online reservations available to business travel sites, called Orbitz for Business,
customers through its web site; its flights are not for Travelocity Business and Egencia (formerly Expedia
sale on other online travel sites. In fact, successful Corporate Travel), contain client profiles with
discount airlines, including Southwest and JetBlue, information such as a company’s list of preferred
sell the majority of their tickets online, thus saving hotel vendors, airlines and rental cars. Priceline is
millions of dollars in annual operating costs. Other another popular venue for business travel booking.
airlines are following Southwest’s lead with excellent Traditional travel agencies have endured vast
success. More and more, travelers find it convenient changes in recent years, including this growing trend
and cost-effective to book online. among corporate travelers to use online booking
Another trend contributing to the growth in online services. Some travel agents have successfully
travel booking is “dynamic packaging.” Dynamic repositioned themselves as “consultants,” charging
packaging allows customers to package hotels, cars hourly fees for their expertise. Others specialize in
and flights together in any manner they choose for providing unique knowledge about travel to out-of-
one price, rather than being forced to accept package the-way places such as Cambodia, French Polynesia
deals arranged by airlines with their own hotel or Africa.
vendors. Expedia has been the pioneer in this area. The largest national travel agencies run
Also, major tour operators, such as Backroads, are sophisticated web sites of their own. They act as
outsourced travel departments for their major ingredients in the hotel kitchen (which may include
corporate clients and arrange discounts for clients items from a hotel’s own organic garden); and a
who purchase massive amounts of travel. For peaceful, soothing environment throughout the hotel
example, Carlson Wagonlit is a leading global property (which may include such elements as
business travel agency, with offices in more than 150 extensive landscaping with native plants, running
nations. water, Zen-like gardens and areas that encourage
Many large travel agencies that focus on leisure contemplation, meditation and relaxation). The
travelers buy hotel and aircraft space at wholesale International Ecotourism Society estimates that
and then create highly profitable tour packages to ecotourism revenue is growing at a rate of about 30%
popular tourist destinations such as Cancun, Jamaica worldwide per year.
and Orlando. Regardless of these efforts, Internet “Sustainable tourism” is another phrase used to
travel booking is here to stay, and forward-looking describe this sector. It might be tempting to use the
companies both large and small have no choice but to word “minimalist” to describe some eco-properties,
join the online party. but the fact is that they tend to include high levels of
Lately, travel-specific search engines are gaining luxurious coddling (e.g., thick towels in marble-lined
a vast audience. These engines search a plethora of bathrooms) to help justify high room rates and menu
airline, hotel and car rental web sites, many of which prices. Ecospas are standard features in ecofriendly
do not participate in shared databases used by more hotels. At the much-touted El Monte Sagrado
established travel sites such as Expedia and (www.elmontesagrado.com) in Taos, New Mexico,
Travelocity. With business models similar to for example, the hotel bills itself as “the living
Google, the engines make their money by selling resort,” and combines water conservation and
online ads and by favorably positioning clients in recycling efforts with spa treatments and fine dining.
web search findings. Some of the more popular Hotels involved in ecotourism are becoming
travel search engines are SideStep and Kayak.com in touchy about the standards that should be met in
the U.S. and Ctrip.com and eLong.net in China. order to be considered ecofriendly. Accordingly,
organizations have sprung up to certify ecofriendly
Bricks and Clicks: Online Travel Sites Open properties. For example, there is Costa Rica’s
Stores in Tourist Areas Certification for Sustainable Tourism. Green Globe
Expedia and Travelocity have opened booths and (www.greenglobe.com) is a program established in
kiosks in hotels and other travel-related areas in 1994 by the World Travel & Tourism Council.
which customers can book everything from flights Australia has the Earthcheck program developed by
and hotel rooms to tickets to nearby attractions such the Sustainable Tourism Cooperative Research
as luaus and adventure tours. The kiosks often serve Center. The Blue Flag campaign (www.blueflag.org)
travelers who have yet to use the online sites to book is a Danish organization that names approximately
their vacations. In addition to the powerful 3,450 ecofriendly beaches and marinas in 41
marketing afforded by the physical presence, the countries. Typically, these organizations charge fees
online companies enjoy profit margins of 20% at the to the hotels involved, and may require periodic on-
kiosks, since they operate with modest overhead and site audits of the properties.
often sell high-profit tours and add-ons, as opposed to
between 10% and 18% for hotel sales online and 5% 16) Destination Club Membership Growth Is
to 10% for online rental car bookings. Checked
In the same manner that corporations and wealthy
15) Sustainable Tourism and Ecotourism Grow individuals are enthusiastically participating in
as Certification Standards Emerge fractional bizjet ownership, wealthy travelers have
Ecotourism and “ecospas” are all the rage, bought into luxury fractional vacation home
particularly among affluent travelers seeking a ownership. Participants, sometimes referred to as
soothing retreat and a respite from the daily grind “members,” purchase temporal ownership in a group
back home. Ecotourism, as a philosophy used by a of highly appealing properties. What makes this
hotel in design, construction and operation, generally arrangement different from the standard time-share is
has goals that include: conservation of electricity, the fact that members buy the right to use a variety of
water and other natural resources; sensitivity to the multi-million dollar houses (and sometimes yachts)
surrounding natural environment, ecosystem, wildlife in prime locations around the world, but do not
(and sometimes native peoples); use of organic actually own any property. In addition to posh
accommodations, these programs offer stellar service. may occur. The merging of two smaller clubs,
Concierges often handle everything from sports Solstice and Parallel, for example, was completed in
equipment rentals to stocking the refrigerator. The November 2006. Quintess also merged with Dream
concept was a steady success until one of its Catcher and Leading Residences of the World. In
originators, Tanner & Haley, filed for Chapter 11 2009, Quintess, Leading Residences of the World and
bankruptcy in 2006, and the onset of the global Dublin-based Oyster Circle formed a strategic
recession soon thereafter. alliance in which their members will be allowed to
Upfront deposits in such clubs typically range use properties in all three clubs.
between $70,000 and $450,000, depending on the One bright spot on the destination club horizon
club and its levels of membership. Annual dues run may be the formation of the Destination Club
between $7,000 and more than $50,000. Use of the Association. Consisting of a small number of
homes in various destination clubs is usually flexible. member clubs, the association is expected to operate
Generally, members are limited to a 14-day stay in as a governing body for the industry. It has
any property at any one time. Services may include established a list of best practices such as disclosure,
assistance in chartering private jets to take members financial responsibility and appropriate marketing
to their destinations for additional fees. and sales activity. Member clubs hope that
Most membership fees are from 80% to 100% prospective members will be assured of the safety of
refundable if the member decides to leave the their investments and the quality of the clubs.
program. On top of these up-front fees, however, are
annual fees, which vary depending on the level of 17) Hotel Operators Challenged/Pod Rooms
accommodations and the number of days. Grow in Popularity
So what happened to cause Tanner & Haley to file With some signs of an economic recovery, the
bankruptcy? Part of the problem was the firm’s hotel industry was enjoying a rebound as of early
commitment to returning membership deposits, upon 2010, but multiple challenges continued to face this
request, after tenure of at least 18 months. In business, particularly in terms of room prices and net
addition to that potential capital drain, the company profits. For example, for the second quarter of 2010,
found itself having to lease luxury properties in global hotel giant Marriott reported the arrival of
addition to those it owned to meet client demand, increasing numbers of business and leisure travelers.
further depleting the company’s resources. Its occupancy increased by 5.4% worldwide during
Tanner & Haley members found some solace in the second quarter. Good news such as this is very
the 2007 purchase of the firm’s real estate holdings welcome in this industry, particularly in light of the
by Ultimate Resort, a rival destination club firm many foreclosures of major hotel and resort
based in Orlando, Florida. Thanks to the $100 properties in recent months.
million transaction, Tanner & Haley members were Marriott reported that its revpar (revenue per
invited to join Ultimate without having to pay its available room) was up 8.2% for the second quarter
initiation fee, which runs between $120,000 and of 2010, compared to the same period in 2009 (on a
$215,000 depending on the level of membership. company-operated, worldwide hotel basis, adjusted
Ultimate Resort further built up its portfolio with the for the effects of inflation). The company forecast a
2008, $200 million merger with Private Escapes, global revpar increase of 6% to 8% for the full year
another major destination club. 2010 on a worldwide basis, including a 4% to 6%
Other players in this business include Exclusive increase in North America.
Resorts, Solstice, the Abercrombie & Kent Residence The economic slowdown was particularly tough
Club and Quintess. Each offers various packages for a number of hotel companies that were in the
and/or levels of service. Both Exclusive Resorts and midst of expansion. According to Lodging
the former Private Escapes issued letters to their Econometrics, there were about 6,000 new hotels
members assuring them that their investments are under construction in the U.S. as of mid-2008,
safe and that their business models differ from that of totaling about 800,000 rooms. Still more projects
Tanner & Haley. that were on the drawing board were scrapped due to
Tanner & Haley’s bankruptcy filing may be a lack of financing. In 2009, 1,301 hotels with 146,929
serious blow to destination clubs in general if rooms opened compared to 1,345 hotels with 154,667
confidence in the overall concept is compromised. rooms in 2008. Lodging Econometrics forecast 717
There are only a handful of major destination club hotels opening in 2010 with 82,620 rooms.
companies around the world. More consolidation
Many major hotel chains cut back on their rates was preferable to empty rooms. The opening of
growth plans over the past couple of years. Hyatt, for large numbers of hotel rooms at Las Vegas’ massive
example, planned to open 80 hotels in 2008, but new City Center in 2010 forced hoteliers to continue
scaled back to 64. Likewise, several huge hotel to rely on deep discounts and package deals. City
developments planned for Las Vegas have been put Center’s list of hotels includes Aria, Vdara and a
on hold. The bright spots in hotel construction and Mandarin Oriental.
expansion were in China and India. Hotel Corporate and business travel destinations were
construction remains robust there. In China, Marriott especially hard hit. Major corporations cancelled or
is opening 10 properties while Starwood Hotels & downsized meetings, while many firms instructed
Resorts is opening approximately 30 newly built employees to curtail travel to visit clients and trips to
properties in 2010. conferences or conventions. The fall off in luxury
Another interesting trend in hotel openings is for retreats and meetings by hedge funds, investment
Asian luxury hotels to open properties in Europe. banks and other financial industry companies was
Throughout 2010 and into 2011, European locations also a serious blow to the hotel and resort sector.
for hotels under brands including Raffles Hotels & However, the industry was seeing a rebound in
Resorts, Shangri-La Hotels and Resorts and Meritus business travel in 2010, with the more expensive
Hotels & Resorts will open. For example, Shangri- luxury hotels recovering more quickly than lower
La is opening projects in Vienna, London and priced hotels. However, many of those luxury hotels
Moscow. continued to offer discount rates and enticing
In early 2010, Marriott reported 95,000 rooms packages.
under construction, awaiting conversion or approved Faced with tight travel budgets during the
for development, at more than 600 properties. By the recession of 2008 and 2009, hotels responded with
end of June, Marriott’s system contained 3,489 new, cost effective room alternatives, especially in
properties and 607,000 rooms, up by 203 hotels and Europe and Japan. Busy travelers can now book tiny
30,618 rooms from one year earlier. This growth rooms or “pods” that typically measure about 100
included the 2010 opening of 10 Autograph hotels, a square feet (some as small as 65 square feet) in size
new concept for Marriott. In addition, the firm grew for the night or just a few hours to rest and freshen
its number of time share properties and residential up. (In contrast, a more traditional motel is about
resorts from 41 in mid-2009 to 70 in mid-2010. A 300 square feet, and luxury hotel rooms are 450 to
record 39% of the firm’s development pipeline is 600 square feet.) Rooms generally have a small bed,
outside North America. flat screen TV and tiny bathrooms (some offered
As hoteliers faced falling occupancy rates, many shared bathrooms), and windows, if there are any,
dropped prices significantly. Harrah’s Las Vegas, for may open onto a corridor instead of outside.
example, advertised rooms for as little as $60 per Examples of hotels offering pods are Yotel at
night during August 2009. Other hotels, however, London’s Heathrow Airport ($105 per night for a 117
are finding that lower rates are not attracting more square foot “premium cabin”), Pod Hotel in New
hotel guests. After 9/11, many hotels lowered their York ($139 per night for 91.5 square feet) and
rates but saw little increase in demand. Many hotels EasyHotel in Zurich ($71 per night for 104 square
are attempting to create compelling package offerings feet).
at great prices in order to drive business. For The pod business model is similar to discount
example, room packages may include breakfast, spa airlines in that only the basics are available and low
credits, dinners in luxury on-site restaurants or other prices are of supreme importance. Pod hotels do not
perks. Members of the loyalty reward programs of generally offer perks such as fitness facilities,
major hotel chains receive a continual stream of meeting rooms or lavish room service (some do not
emails offering last minute discounts, resort travel offer food of any kind). Yet, the services they do
packages or deep discounts on weekend rates. Hotels offer can be top of the line such as plasma TV
in Las Vegas are being particularly aggressive, and screens and high-thread-count sheets. In addition to
some owners are finding this strategy successful. business travelers, the rooms attract vacationers
The Wynn resort in Las Vegas opened its massive looking for good deals in locations near major tourist
new ultra-luxury wing “Encore” in late 2008, just in attractions.
time for the economic bust. The owners decided to On the other end of the scale, a big trend in luxury
use bargain pricing to drive up occupancy with good hotels was the construction of adjacent
results. In their case, a relatively full hotel at lower condominiums. However, as the real estate bubble
burst in 2008, owners of many of these properties China Cruise and Yacht Industry Association,
saw their unit values plummet, and many developers Chinese ports received 156 international cruise ships
ran into financial difficulty. Some of the residential in 2009, up 39.3% over 2008.
units were selling for almost $2,000 per square foot Carnival, the owner of the Princess, Holland
before the crash. Of course, the condos make initial America and Cunard lines and the world’s largest
profits for the developers, when they are sold. cruise company, is adding global destinations.
Equally important, the condo owners pay hefty Carnival has managed to maintain high occupancy
monthly common area fees to help defray the costs of rates. In 2008, its occupancy averaged 105.7%,
luxurious lobbies, swimming pools, landscape and a while 2009 occupancy was 105.5%. High
high level of personal service. The economic crisis occupancy, even if it’s necessary to reduce room
has weakened the luxury condominium market as it prices to maintain that occupancy, is crucial, as cruise
has in all other real estate sectors, so watch for ships earn approximately 20% of their revenue from
project delays and price reductions for existing units incidentals such as on-board spa treatments, extra
through the mid-term. drinks, shore excursions and gift shop purchases.
Gambling in shipboard casinos is also an important
18) Cruise Industry Bookings Hold Steady revenue generator. Carnival earned $1.79 billion in
Prior to the recession, the cruise business was net profits in 2009, down from $2.33 billion in 2008
enjoying strong demand and exceptional growth and $2.40 billion in 2007. Cruise lines have kept
through much of the 2000s. Now, cruises are bookings and occupancy high despite the global
particularly well positioned for today’s budget- economic recession of 2008-2009 by slashing fares.
conscious tourist, as consumers consider cruises to be While the cheap fares have filled berths, they have
all-inclusive vacation packages at reasonable prices. impacted the bottom line significantly.
Parents cruising with their children often bunk the To capture more profits, cruise lines are forming
entire family in one cabin, saving even more money. their own excursion tour operations, rather than
Because of cruise lines’ success in positioning leaving this business to third parties. While
themselves as offering travelers exceptional value, consumers may get better deals if they hire their own
they are weathering the global recession relatively guides and drivers, cruise lines are hoping that the
well. convenience of one-stop shopping will attract more
The Cruise Lines International Association reports customers to book through their tour groups. In
that North American passenger numbers rose 1.0% to many cases, passengers can now book excursions on
10.1 million in 2009 from 2008, while the global the cruise lines’ web sites before they even set sail.
passenger count grew 3.3% to reach 13.4 million. Some ships, such as the Queen Mary 2, allow
The occupancy rate for North American cruise lines passengers to book excursions through channels on
fell slightly from 104.2% in 2008 to 103.9% in 2009. their in-room televisions. Cruise lines are also
(A room is considered 100% occupied when two offering a wider variety of excursions. In addition to
people share it; if more people share the room, as is the standard, guided day-long bus tours, different
often the case with families, the occupancy rate rises lines, depending on the locale of ports visited, are
above 100%). Most cruise lines are relying on heavy offering helicopter tours, dog-sledding and so-called
marketing and fare reductions to keep occupancy “canopy adventures,” in which customers skate along
rates high. cable lines in harnessed suits over treetops. In
The most impressive growth in the cruise industry addition to day trips, cruise lines are booking multi-
is taking place in Asia. China, specifically, is ripe for day excursions and land extensions to their routes.
a major growth spurt as its expanding middle class Crystal Cruises offers trips through the rain forests of
learns to appreciate luxuries such as traveling on Borneo or four night excursions to Jaipur, Agra and
cruise ships. Asia accounted for less than 5% of the Delhi, India. Moreover, cruise lines are spending big
global cruise market in 2007. However, a rapidly bucks to lure the agents who book the majority of
growing base of tourists in Asia will boost this cruise trips for customers.
number over the mid term. To make the most of this But the biggest news to date may be the
upswing, the major cruise lines are expanding their December 2009 launch of the largest ship to date,
fleets and routes in the Pacific. Carnival, for Royal Caribbean’s $1.2 billion, 5,400 passenger
example, already had two ships sailing Eastern Oasis of the Seas. At 220,000 tons and 1,181 feet in
waters as of early 2009. Royal Caribbean launched length, the Oasis by far eclipses Royal Caribbean’s
two ships in Asia by January 2009. According to the previous behemoths, its three Freedom class ships
that each weigh in at about 160,000 tons and carry norm in most airports around the world (the Sentinel
about 4,300 passengers. The Oasis is wider than the II, made by British security firm Smiths Detection
Panama Canal, and it offers a plethora of revenue- which used puffs of air to scan for explosives proved
generating onboard activities including ice rinks, rock too costly and too prone to break-downs and have
climbing, carousels and themed, open-air been removed), but two new kinds of scanners were
neighborhoods in the center of the ship with gardens, being installed at U.S. airports in 2010. The
restaurants, galleries and shops. An important design Rapiscan Secure 1000 uses x-rays to detect metal,
feature of Carnival’s latest megaships is the central explosive, plastic or ceramic threats, while the L-3
courtyard, with towers of rooms surrounding each Security and Detection Systems’ ProVision unit
side. While the courtyard gives passengers a place to bounces electromagnetic waves off passengers which
stroll, shop or dine, it also enables designers to create are then used to create 3-D, black and white images
premium interior cabins with balconies overlooking of the body, including concealed objects. As of July
the courtyards. This is a highly desirable 2010, 99 Rapiscan units and 43 ProVision units were
improvement over interior cabins on smaller, in place at 41 U.S. airports. Both machines cost
traditional ships, as such cabins sell for much lower about $150,000 each.
farers since they had no views and no portholes or Some passengers are concerned about radiation
balconies. used in the Rapiscan machines (which are referred to
New ships continue to be built. In 2009, cruise colloquially as “backscatters”). Others are concerned
lines invested $4.7 billion to build 14 new ships. An with privacy and go so far as to claim that TSA staff
additional 12 are expected to launch in 2010. Many encourage young, fit passengers for scanning while
of these ships were designed and funded before the motioning less attractive individuals to metal
economic recession, but cruise companies are hopeful detectors. As for radiation, the TSA says that each
that the “all-inclusive” fare model will continue to scan amounts to less than 10 microREM of radiation
attract cost-conscious travelers in addition to luxury emission, which is “equivalent to the exposure each
cruisers. person receives in about two minutes of airplane
flight at altitude.” Passengers who refuse to be
scanned may submit to a pat-down by hand. The
Internet Research Tip:
ProVision unit uses technology called millimeter
For extensive information about cruising and cruise
wave which has no radiation issues.
lines, visit:
EDS (Explosives Detection System) machines
Cruise Lines International Association,
are currently in place at hundreds of U.S. airports.
www.cruising.org
EDS scans bags for unusual densities, which are
typical in explosive devices. ETD (Explosives-
19) New Technologies Show Promise for Port Trace-Detection) machines, installed at all U.S.
and Airport Security airports, can detect trace particles of explosives
More than nine years after the September 11 contained in baggage.
terrorist attacks, U.S. transportation hubs continue in But computer technology alone cannot prevent
their efforts to keep passengers and freight safe and all security breaches. Some officials are calling for
security costs under control. To achieve this, additional background checks of airport baggage
airports, railway stations and ports are developing handlers and more training for security personnel.
new technologies and strategies. However, a plethora While false alarms continue to be a problem with
of security loopholes remain in the form of computer computer-based screening devices, some weapons
viruses, which caused the nation’s third-largest and explosives still occasionally slip through the
railroad to temporarily shut down, and bomb threats system. Having personnel properly trained in
at airports. There are also problems with disgruntled passenger interviewing techniques, as well as
passengers complaining of long lines; the instituting more stringent requirements for baggage
inconvenience of removing clothing such as jackets, handlers and airport support staff, will go a long way
belts and shoes; the frequency of selection for more toward making the skies safer.
thorough searches using metal detecting wands and Port security is another hot issue. Industry
pat downs; and more recent concerns about radiation analysts estimate that at any given time there are
exposure and privacy when using full body scans. approximately 18 million cargo containers in
Several detection systems are already widely circulation throughout the world, and any number of
used at airports. Standard metal scanners are still the
those containers could be vulnerable to terrorist going to and from ports present another immense
activity. security risk. For example, the Ports of Los Angeles
Shortly after the 9/11 attacks, the U.S. and Long Beach had, at its busiest, 11,000 trucks
government instituted a program in which all arriving daily.
shippers sending goods to U.S. ports must deliver an Technology offers some hope for container
electronic manifest of every container’s contents to security. The Hong Kong Terminal Operators
the U.S. Customs Service 24 hours before being Association was involved in a successful pilot
loaded on a ship in a foreign port. Cargos, shippers program, utilizing state-of-the-art scanners on every
or handlers who are deemed “high risk” by the container entering either of two large container
Customs Service have their associated containers x- terminals by truck. While sitting on flatbed trucks,
rayed or physically searched before loading. This the containers are screened by an x-ray like device
works out to be between 5% and 10% of all based on gamma-rays to look for suspicious objects.
containers to arrive at U.S. ports. This system was Likewise, the containers are scanned for radiation.
put in place by early 2002. This system, known as Integrated Container
In 2005, DP World, one of the world’s largest Inspection System or ICIS, was created by an
operators of port terminals, created a furor in American firm, Science Applications International
America when it acquired the P&O Steam Navigation Corp., based in San Diego. ICIS can collect and
Company of Britain. That acquisition included the integrate data from sources such as shipping records,
management of several large freight terminals in the terminal information systems and customs
U.S., in locations such as Miami and New York/New intelligence. Each container’s identification is
Jersey. DP World is owned by the government of scanned into a database where data on container
Dubai, one of the city-states that make up the UAE in scans and inspection are used as the basis for
the Arab world. DP World quickly sold its U.S. port container tracking and intelligence.
management business to an American firm. Meanwhile, the U.S. Congress has funded a
The DP World drama created a new debate over program to test containers for nuclear weapons or
ownership and operation of infrastructure within components before they are loaded on ships bound
ports and airports. Generally, local port authorities for the U.S. Known as the “Secure Freight
are governmental units that own the real estate Initiative,” the program, which was up and running in
around their shipping ports. These port authorities 2007, uses both X-ray and radiation detectors on all
lease real estate to terminal operators. Frequently, ships leaving three ports, located in Pakistan,
these terminal operators are foreign-based, and Honduras and Southampton (U.K.).
occasionally they are even owned by foreign The big news in U.S. shipping is the Law on
governments. One tally estimated that 60% of Maritime Cargo Scanning Requirements, signed in
container terminals at America’s highest-traffic ports 2007, which will require foreign ports to scan each
are managed in whole or in part by foreign operators. and every container shipped to the U.S. for weapons
However, these terminal operators have little or or explosive materials effective in 2012. Industry
nothing to do with port security, which is the focus analysts project that each of the approximately 700
primarily of federal agencies including the Coast ports around the world that ship to the U.S. will have
Guard and U.S. Customs authorities. to install between one and 10 X-ray or gamma-ray
Potential security risks at ports are widespread, scanners. With price tags hovering around $5 million
and there is a great business opportunity here for per machine, foreign ports will have to make serious
service providers and firms that can create investments in the new equipment in order to
breakthrough security technology. While aboard maintain lucrative shipping routes. Scanner
ships in transit or in port, containers are hardly manufacturers include Science Applications
tamperproof—it would be easy enough for someone International Corp., the U.K.’s Smiths Group PLC
with ill intent to add to or alter the cargo. Physical and China’s Nuctech Co.
security measures in and around U.S. ports may Other measures to increase port safety are being
include Coast Guard patrols, local police patrols and developed in the private sector. Several firms,
port security personnel, along with security cameras including defense contractor L-3 Communications
and lighting. Nonetheless, ports are vast, extremely Holdings, Inc., are developing “smart boxes” that
busy operations, and security measures at present are utilize sensors in containers to scan for chemicals,
sorely taxed to provide broad coverage. Meanwhile, nuclear materials and human heartbeats. The boxes
the huge quantity of trucks and rail cars coming and would also contain radio frequency identification
(RFID) tags which contain data about the contents of along at speeds up to 310 miles per hour. In some
the container. The sensors will scan for any changes cases, trains may be the fastest way to provide
to the contents as listed, and set off an alarm if transport between locations.
changes are found. The boxes are powered by In Shanghai, a maglev train serves passengers
batteries which, according to Homeland Security between the Pudong Airport and the City Center.
department specifications, must last for 30,000 hours The 19-mile trip takes only about eight minutes. Its
before replacement. The cost for the boxes, which top speed is 310 miles per hour. While many are
must fall below $50 per container according to skeptical about the widespread adoption of such
Homeland Security rules, may be a bargain in light of trains, once infrastructures are in place, traveling by
the fact that the system would significantly cut down maglev train may become a popular and inexpensive
on cargo theft which is estimated at $20 to $60 option for travelers—the trains’ estimated operating
billion per year by the U.S. Department of costs can be less than 5 cents per passenger mile, far
Transportation. less than most airplane flights. Another high-speed
Yet another promising cargo security project project is in the works that will offer service between
involves General Electric. Under this system, Beijing and Shanghai by 2013. These routes are part
wireless sensors and transmitters are installed in a of China’s ambitious $295 billion, 10,000 mile
special box inside containers. The units collect data network of high-speed rail to connect most major
about container condition, security, humidity, internal cities by 2020. The project includes contracts with
temperature and radiation. They can even tell if a foreign manufacturers, suppliers and engineering
container has been dropped by a crane. That data is firms including Bombardier, Inc., Siemens AG and
then sent to one of Globalstar’s 43 satellites Alstom SA, who must enter joint venture
(Globalstar is a leading provider of satellite services) partnerships with Chinese firms in order to do
and transmitted along to a control center at GE. The business.
goal is to cut down on theft and tampering, while In Japan, engineers are working on a maglev
increasing supply chain efficiency and reducing system called electrodynamic suspension that utilizes
potential use of a container for terrorism. Currently, super-cooled superconducting electromagnets that
the systems cost about $1,000 per container. levitate the train nearly four inches above a
IBM is testing a similar system in cooperation guideway. The technology is earmarked for use in
with A. P. Moeller-Maersk, one of the world’s largest the Chuo Shinkansen project. The train will run
shipping firms. They were in a pilot program with between Tokyo and Osaka by way of Nagoya, cost an
1,000 containers as of 2007 as part of a five year estimated $44 billion and be completed by 2025.
alliance (the alliance was extended to include further France’s Train a Grande Vitesse (TGV) has been
IT services at the end of 2008). In this case, data is providing high-speed rail service since 1981. Typical
transmitted to Iridium system satellites. TGV trains, which are high-speed, but not maglev,
Air cargo safety is another looming issue. The travel at 180 miles per hour, but the company has
San Francisco Airport has launched a program with a tested trains at much higher speeds. The fastest non-
goal of screening 95% of the cargo placed on electromagnetic train speed record to date is held by a
passenger planes leaving that airport. The program French research model code-named V150. Built by
utilizes existing bomb detection technology. Alstom, a French engineering firm, the prototype
reached 357 miles per hour in a test in Eastern France
20) High Speed Passenger Trains, Including in early 2007.
Maglev, Gain New Acceptance The successor to TGV trains is AGV
A number of interesting social and technological (Automotrice a Grande Vitesse), which uses motors
changes are taking place that will impact both under the floors of passenger carriages instead of in
business and leisure travel in the future. Train travel separate locomotives at either end of the trains. In
has long been an alternative to flying, but often not a 2008, an AGV train built by Alstom underwent a
viable one if you need to get somewhere fast. series of trials in the Czech Republic to validate its
Maglev (magnetic levitation) trains are changing the high speed technology, with an expected commercial
status quo. After decades of research and testing, speed of 222 MPH. Alston began tests of an AGV
maglev trains have entered the realm of popular use, prototype in Italy running from Rome to Florence in
albeit on a limited scale. Thanks to powerful January 2010. Certification of the train by the Italian
magnetic fields, these trains float 3/8” above their operator Nuovo Trasporto Viaggiatori is expected in
tracks. Unhindered by rail friction, they can zip 2011.
Throughout Europe, new high-speed lines are The beneficiaries of new rail system investment
under construction, especially in Spain. By 2020, will include European rail companies, which have
Spain hopes to have more than 6,200 miles of high- significant expertise and experience, such as France’s
speed track according to government sources, but that Alstom and Switzerland’s ABB. However, Chinese
nation’s financial difficulties during the global and Japanese firms will be competing fiercely for
recession may slow that development. In Spain, a new railway design, construction and operations
new high-speed line runs between Barcelona and contracts, while GE is seeking new sales for its
Madrid at speeds up to 186 miles per hour. Rail highly regarded locomotives.
passengers are enjoying quick service as well as In the meantime, other technologies for high-
departures and arrivals in urban centers rather than at speed trains may eventually be used in several U.S.
outlying airports. In addition, rail lines are offering cities, although the U.S. remains far behind the rest
perks such as free magazines and newspapers as well of the world. Advanced trains, boasting speeds
as DVD rentals. Growing numbers of Spanish above 200 miles per hour, are under study for routes
passengers are choosing rail over air travel. between San Diego and Sacramento. (This route
Russia’s Sapsans (the Russian word for peregrine would include service between Los Angeles and San
falcons) 155 mile-per-hour trains began service Francisco. A ride along this 390-mile stretch would
between St. Petersburg and Moscow in late 2009. take just two hours and 25 minutes, reduce annual
The eight trains running the route can cover it in less highway traffic by 2 million cars and annual
than four hours. greenhouse gas emissions by 12 million tons.)
Britain’s government-sponsored firm High Speed Another proposed route is between the cities of
2 is studying high-speed service between London and Anaheim, California and Las Vegas, Nevada, a
Birmingham. Overall rail traffic rose by 35% from distance of 269 miles with a projected cost of $12
1999 through 2009. Network Rail, which maintains billion. Despite the obvious advantages of regional
and develops rail infrastructure, and the Association high-speed trains in the U.S., including energy
of Train Operating Companies are planning to efficiency, low pollution output and relief for
increase capacity over the next 20 years. In addition, crowded airports and highways, funding remains
London’s Thames-link route, general commuter lines uncertain. Congress passed legislation in June 2008
and a number of central stations are undergoing a $9 that awards Amtrak $2 billion to $3 billion for the
billion expansion. The UK government’s new next five to six years (in comparison to the $2.7
austerity programs, first announced in 2010, may put billion given to the FAA and $10 billion to the
a damper on some of this rail development. Federal Highway Administration). In November
2009, U.S. voters approved a number of transit
Internet Research Tip-High Speed Trains: initiatives, including $9 billion in bonds to support
For in-depth information on Alstom’s new AGV the development of a train in California that will run
train, see www.alstom.com at speeds in excess of 220 miles per hour.
For a five minute video of the world speed record President Obama’s $787 billion stimulus
train run on YouTube, see package, which was signed into law in February
http://www.youtube.com/watch?v=8skXT5NQzCg 2009, contains $8 billion earmarked for high-speed
rail. An additional $5 billion in funding between
The Middle East plans to enter the realm of high- 2009 and 2014 has been promised by the Obama
speed rail as well, in addition to constructing administration. However, even the expanded amount
monorails and local metropolitan service. Kuwait will be divided among 11 U.S. regions, diluting the
and Qatar hope to invest $10 billion each while the amount to the extent that many rail industry analysts
United Arab Emirates is spending $20 billion. believe that little progress can be made. The Fly
Probably the most ambitious plan in the region is the California bullet train project, for example, has a
$15 billion earmarked in Saudi Arabia to expand its projected cost of $45 billion.
rail network by a factor of five. However, these are Amtrak, the long maligned federally-supported
ambitious, long-term plans that may be slowed by railway in the U.S., posted surprising traffic gains,
low oil prices or a poor economic environment. In thanks to Acela Express, a train system that runs
the long term, the Gulf Cooperation Council has predominantly between major cities in the northeast
agreed to plans for a railway bazaar which will with top speeds of up to 150 miles per hour. Amtrak
connect Jordan and Oman. has seen passenger numbers surge from 2000, when
average monthly ridership was approximately 1.8
million. As of 2009, the average monthly ridership Airlines are also introducing self-boarding lanes
was up to 2.27 million. In addition to the Acela’s in which automated gates read boarding passes or 2D
speed, train travel in the U.S. may grow due to the boarding codes stored on cellphones and other mobile
increasing cost of airline tickets and fees. Total devices. In July 2010, Continental Airlines began
Amtrak ridership rose from 25.8 million in fiscal using the gates at Houston’s Bush Intercontinental
2007 to 28.7 million in 2008. Ridership fell slightly Airport alongside traditional boarding lines manned
to 27.2 million in 2009, according to Amtrak by agents. The gates, called the SpeedBoarding Gate
officials, but a rise of 4.3% during the first half of IER SBG, are manufactured by IER, a transportation
2010 with a record 13.6 million passengers equipment company in France.
brightened the Amtrak picture. e-tickets and self-check-in kiosks are rapidly
Japan has been a long-term investor in train becoming part of the new air travel paradigm.
systems. Its Shinkansen bullet trains form one of the Almost all airlines are using bar-coded tickets, as
fastest passenger transportation networks in the opposed to magnetic strip tickets, so that passengers
world, topping speeds of 220 mph. Korea is also can print out boarding passes themselves. There are
building a high-speed network between its most major cost savings in such measures. An e-ticket
populous cities, including Pusan, Seoul and Taegu, in costs less than $1 to process, versus $6 to $8 for a
a project estimated to cost $17 billion and due for paper ticket. The practice also allows greater
completion as early as 2011. flexibility for passengers who make last-minute
changes in baggage checks and seat assignments.
Internet Research Tip: Luggage tags are also becoming “smart.” Rather
For an entertaining, graphic explanation of than bar-coded tags that are common today, the new
Transrapid maglev trains, visit www.transrapid- tags are embedded with radio frequency
usa.com. identification chips (RFID) containing information
For a video on YouTube, see: about the passenger and his or her flight. As luggage
http://www.youtube.com/watch?v=weWmTldrOyo moves along the conveyor belt, scanners supplied
with information about the airport’s flight schedule
21) Self-Check-In Kiosks, RFID and Other New read the luggage and forward it to the correct plane or
Technologies Save Labor Costs for Airlines divert it if a flight is delayed or cancelled. By
and Hotels incorporating RFID into baggage tags, the number of
Most airlines operate self-check-in kiosks at misdirected or lost bags have been reduced. The
terminals, where the swipe of a credit card supplies a estimated price for an airline to implement an RFID
traveler with his or her boarding pass. Customers can baggage tag system, including the tags, readers and
print boarding passes (if they didn’t print them ahead software, is about $25 million. Delta conducted a
of time using the company’s web site) and drop successful test of such a system as early as 2004,
luggage if necessary without standing in long lines. claiming that it loses approximately $100 million
Another idea under consideration is generic kiosks at every year settling claims and locating misplaced
airports so that the same kiosks can serve all luggage. In another example, at McCarran
passengers, no matter which airline they’re flying. In International Airport in Las Vegas, baggage was
the future, smart cards, containing secure personal typically delivered with a painfully low level of 89%
information, may become important time savers. accuracy using a barcode system. A test of an RFID
Travelers might use the cards as boarding passes, to system resulted in 99.7% accuracy, leaving the
manage luggage and as identification at airports. airport eager to give the project the go-ahead.
As of 2010, most airlines offer mobile boarding McCarran spent $125 million (75% of which is being
passes in which the Air Transport Association’s underwritten by the Transportation Security
(IATA) 2D barcode standard codes are stored on Administration) to implement the system, which
cellphones and other mobile devices. American assigns unique numbers used for storing data about
Airlines, for example, expanded the service to bag owners, origins and destinations. The data is
London’s Heathrow, Colorado Springs, San Jose and stored in centralized databases. McCarran is using
Washington Reagan airports in July 2010, bringing disposable RFID tags provided by Motorola’s
the number of its airports that utilize the service up to Symbol unit (formerly Symbol Technologies).
42. Meanwhile, Quantas instigated a frequent-flyer A slightly different system is in place at Narita
membership card embedded with a smart chip that Airport outside Tokyo, Japan. Its tags are more
allows members to check-in in half the time in 2009. sophisticated in that the tags themselves store data as
opposed to centralized databases. Airports in Hong to those who want to maintain healthy lifestyles, but
Kong and Philadelphia have also implemented RFID activities and equipment must be adapted to aging
projects. Quatrotec, a subsidiary of Alien bodies. For example, leaders in the bicycle
Technology Corp. (www.alientechnology.com), marketplace are introducing a growing number of
provides RFID related services at San Francisco models that enable older riders to sit more upright,
International Airport. while leaning over less. Bicycle seats and suspension
Industry analysts estimate that RFID systems that are kinder to older bodies will sell well.
accurately identify bags at a 95% success rate, which Firms that design and make equipment for high-
eliminates two-thirds of the lost bags problem. The impact or repetitive-motion sports will be striving to
monetary savings are as high as $650 million per create equipment that is easier on older joints and
year. The problem with RFID is the expensive muscles. For example, golf clubs or tennis rackets
startup costs, which are serious obstacles to cash- that have bigger sweet spots or provide more power
strapped U.S. airline companies. with less effort in the stroke are logical products for
Hotels are becoming smarter, too. Self-check-in this market.
kiosks in the lobbies of hotels are proliferating at a Lower-impact sports and exercise will gain in
great rate, include all Hilton hotels. In a growing favor. Swimming, power walking and day hiking
number of hotels, with the permission of their should all have bright futures, as should the firms that
customers, profiles of customer preferences ranging manufacture equipment for these activities. Exercise
from room temperature to mattress position to music and gym equipment makers will do well to make
tastes are kept on file. Hotel groups can share that lines of equipment adapted to, or specifically for,
information with other hotel brands under their older users. For example, instruction labels on gym
management. They are also more energy-efficient, equipment will need to have larger font sizes so that
using lighting and heating systems that can detect a the type will be easy for older eyes to read. Softer,
human presence and shut off when the person leaves more ergonomic grips on weights and other gym
the room. In addition, hotel employees are equipped equipment make sense. Activities that are easy for
with wireless personal digital assistants to closely older people to enter for the first time will prosper in
monitor customers’ needs. this market. Pilates and yoga, when taught in a
manner suitable for stiffer, older bodies, could
22) Aging Baby Boomers Will Cause Significant continue to boom.
Changes in the Leisure Sector, Including Travel and tours centered on sports and
Sports and Activity-Based Travel recreation activities will continue to do well,
The term “baby boomer” generally refers to especially where at least some venues are tailored to
someone born in the U.S. or Western Europe from appeal to older participants. The massive number of
1946 to 1964. The term evolved to describe the affluent, retired consumers will be looking for
children of soldiers and war industry workers who healthy activities and recreation on their travels.
were involved in World War II. When those veterans Tours that combine cycling, hiking, walking and
and workers returned to civilian life, they started or other activities of moderate intensity make sense in
added to families in large numbers. As a result, the this market, and demand will grow sharply. Tours
baby boom generation is one of the largest that combine hiking or cycling with luxury
demographic segments in the U.S., at about 76 accommodations or unique lodging in pristine remote
million people as of 2010. Some baby boomers have settings (including the rapidly growing trend of
already started reaching early retirement age. In ecotourism) will find large numbers of customers.
2006, the first of the boomers reached 60, a common Sporting goods manufacturers would do well to
early retirement age. In 2011, millions will begin provide sponsorships and test equipment to tour
turning traditional retirement age (65), resulting in operators and should seek ways to offer seminars and
extremely rapid growth in the senior portion of the sports instruction that fit neatly with the growing
population. The baby boom segment will have activity-based tour business. They will do especially
distinct requirements that should be considered by well to target the 60+ age segment with marketing,
businesses that want to succeed in evolving markets. products and services tailored to that group.
A major consideration will be the fact that many Tours that offer participation in cultural
boomers will attempt to reap the health benefits of activities, environmental projects and educational
exercise for the first time in years, if not for the first opportunities will also enjoy soaring growth. Many
time in their lives. Aerobic activity will become vital travelers want to do much more than relax or shop
while on tours—they want to get to know and Later, SpaceShipOne’s manned space flight in
understand the local people, help solve local June 2004 gave new hope to a future in commercial
problems and enrich their own lives in the process. tourism of outer space. SpaceShipOne was the first
Members of the Baby Boom generation (with privately built aircraft to fly a person into space.
about 76 million surviving Baby Boomers in the U.S. Scaled Composites, the company that built the
alone) aren’t the only seniors in the market for sports, aircraft, had funding from Microsoft co-founder Paul
recreation, fitness and travel. For 2010, Americans Allen.
older than the Baby Boom set were projected to These early successes led to the start of Virgin
number more than 40 million, including 11.5 million Galactic, a company that will use craft similar to
who were 80 years of age or more (72,000 of them SpaceShipOne to carry six passengers to 68 miles
were 100 or older). altitude for flights of about two and one-half hours.
A new space port for the project will be near
23) The Future of Travel Albuquerque, New Mexico.
Over the mid-term, the number of travelers For the well-heeled and for corporations with
worldwide will soar. Despite the slow global significant travel budgets, fractional ownership of
economy of 2008-2009, the middle class will grow aircraft, yachts, hotel/condos and resort homes will
quickly on a worldwide basis, and the number of continue to be popular.
people traveling for the first time, especially in Meanwhile, one of the biggest single influences
lesser-developed nations, will rise dramatically. on the travel industry will be the very large numbers
Growth in traffic at major global hubs and at airports of Baby Boomers reaching retirement age in the U.S.,
in emerging markets will soar. For U.S. commercial along with rapidly aging populations in Europe,
air carriers alone, the FAA projects that revenue Japan and elsewhere. These are people who will
passenger enplanements for international flights will have the time and the money to travel extensively for
rise from 72.7 million in 2009 to 111.1 million in years and years to come. For example, nearly 76
2020 and 164.5 million in 2030. Meanwhile, the million Baby Boomers were in the United States as of
advent of the long-range Boeing 787, with deliveries 2010, and the oldest of them started turning 60 in
to Continental Airlines planned for late 2011, as well 2006. By 2011, they will start turning the traditional
as the recently launched A380 jumbo jets capable of retirement age of 65, and their leisure travel will
carrying 550 to 800 passengers will encourage even eventually increase significantly.
higher numbers of international travelers flying at An additional major influence on the travel
bargain ticket prices. industry, for now and for decades to come, is the
New breakthroughs in passenger train rapid rise of millions of business professionals and
technology, backed by immense investments by members of the middle class in India, Brazil and
government transportation agencies, will change the China. The extremely rapid economic growth of
face of train travel in many nations as ultrafast trains those nations will continue to create immense new
are introduced in high-traffic areas. Worldwide, demand for travel services in two ways. First,
crowded highways and expensive gasoline will put business and investment professionals will be
more impetus on development of new train routes. traveling more and more to and from China and
Travel futurists may look forward to extremely India, promoting new deals and securing sales of
exotic travel venues, thanks to advancing goods and services. Demand for travel services, from
technologies. For mega-millionaires, ocean travel ground transport, to business-class hotels, to train and
and space travel promise incredible new experiences. airline service will continue to grow at a brisk pace.
U.S. Submarines, Inc. offers wealthy clients an array At the same time, rising discretionary income among
of personal luxury submarines. At 65 meters long middle and upper end consumers in India and China
with 5,000 square feet of space, the Phoenix 1000 is will drive one of the biggest booms in international
the size of a large house. tourism ever seen in the history of the tourism sector.
Space tourism is slowly becoming a reality. In Increased use of information technologies will be
2001, the first fee-paying space tourist, Dennis Tito, either a nuisance or a convenience to travelers,
visited the International Space Station for seven days, depending on their frame of reference. RFID, smart
by purchasing very expensive space travel ID cards and self-check-in will proliferate in an effort
arrangements through a Russian organization. A to reduce the number of man hours required to handle
handful of additional tourists have taken the Russian a given number of passengers. Travelers will be
space route. exposed to an ever-growing range of technology-
enhanced security and surveillance devices in a

never-ending effort to thwart terrorists and crackpots.
The world of travel will grow and change
rapidly. The most challenged travelers will be those
seeking remote, tranquil getaways—far from the
maddening, traveling hordes.
Chapter 2

STATISTICS
Tables and Charts:
Airline, Hotel & Travel Industry Overview 36

Economic Impact of Travel & Tourism in the U.S.: 1995-2009 37
Air Carrier Traffic Statistics, U.S.: 1981-2009 38
Air Carrier Traffic Statistics, U.S.: 12 Months Ended April 2010 and April 2009 39
U.S. Aviation Industry Average Annual Percentage Growth Forecasts by World Region: 2009-2030 40
Air Travel Price Index, U.S.: 1995-2009 41
Total Scheduled U.S. International Passenger Traffic, U.S. Commercial Air Carriers: 2000-2030 42
International Visitor Arrivals to the U.S.: 2000-2009 43
International Visitor Arrivals to the U.S., Forecast: 2010-2014 44
Domestic Airline Jet Fuel Prices, U.S.: January 1990-April 2010 45
Quarterly System Operating Profit & Loss Margin for U.S. Airlines: 1st Quarter 2009-1st Quarter 2010 46
Top 10 U.S. Airlines & Airports Ranked by 2009 System Scheduled Enplanements 47
Hotel Industry Figures, U.S.: 2006-2009 48
North American Cruise Line Statistics: 2004-2nd Quarter 2009 49
North American Cruise Passenger Nights by Cruise Line: 2007-2nd Quarter 2009 50
North American Cruise Passengers by Departure Port: 2007-2nd Quarter 2009 51
North American Cruise Passengers by Destination: 2008-2nd Quarter 2009 52
Amtrak Ridership, Monthly: January 2000-March 2010 53
Highway Vehicle Miles Traveled, U.S., Monthly: January 1992-March 2010 54
Transportation Services Index, U.S.: January 1993-April 2010 55
Percent Change in the U.S. Transportation Services Index (TSI) from Year-to-Year: 2001-2010 56
Employment in the Airline, Hotel & Travel Industry, U.S.: 2002-2009 57
Airline, Hotel & Travel Industry Overview

Segment Amount Units Date Source
U.S. Airline Industry
Revenue Passenger Enplanements 712 Mil. 2010* BTS
Revenue Departures Performed 9.6 Mil. 2010* BTS
Passenger Revenue Miles 786 Bil. 2010* BTS
Passenger Load Factor 81 % 2010* BTS
Freight Revenue Ton Miles 6.6 Bil. 2010* BTS
Overall Available Ton Miles 140.7 Bil. 2010* BTS
Full-Scope Air Travel Price Index 112.6 1995=100 Q4 2009 BTS
Air Travel Price Index Average Annual Growth Rate 1.31 % 1999-2009 BTS
U.S. Rail Travel - Amtrak
Monthly Riders, Average 2.27 Mil. 2009** BTS
Amtrak Stations, Approximate 500 2009 Amtrak
Amtrak Route Miles, Approximate 21,000 2009 Amtrak
Amtrak Revenues 2.35 Bil. US$ 2009** Amtrak
Amtrak Expenses 3.51 Bil. US$ 2009** Amtrak
U. S. Lodging Industry
Number of Lodging Properties (with 15 or more rooms) 50,800 Dec-09 STR
Number of Rooms 4.76 Mil. Dec-09 STR
Annual Revenues (Estimated) 127.2 Bil. US$ 2009 STR
Annual Profits (Estimated) 16.0 Bil. US$ 2009 STR
Average Occupancy Rate 54.7 % 2009 AH&LA
Average Hotel Room Rate 97.85 US$/Night 2009 AH&LA
North American Cruise Industry
Passengers Carried by Top 17 N.A. Lines 9.91 Mil. 2008 MARAD
Number of Cruises by Top 17 N.A. Lines 4,212 2008 MARAD
Average Annual Passenger Growth Rate 7.4 % 1990-2009 CLIA
U.S. Travel
Total Travel Expenditures 704.4 Bil. US$ 2009 USTA
Domestic 610.2 Bil. US$ 2009 USTA
International 94.2 Bil. US$ 2009 USTA
Travel-Generated Payroll 186.3 Bil. US$ 2009 USTA
Travel-Generated Tax Revenue 113.0 Bil. US$ 2009 USTA
Travel Trade Surplus 22.0 Bil. US$ 2009 USTA
International Visitor Arrivals to the U.S. 54.9 Mil. 2009 ITA
International Visitor Arrivals to the U.S., Forecast 71.8 Mil. 2014 ITA
World Travel
Global Travel & Tourism Revenues 1,986 Bil. US$ 2010 WTTC
Global Travel & Tourism Estimated Contribution to GDP 5,751 Bil. US$ 2010 WTTC
Global Travel & Tourism Contribution to GDP, Forecast 11,151 Bil. US$ 2020 WTTC
Global Travel & Tourism Direct Industry Employment 81.9 Mil. 2010 WTTC
International Tourism Receipts 852 Bil. US$ 2009 UNWTO
International Tourism Arrivals 880 Mil. 2009 UNWTO
Global Commercial Aviation Net Profit (Estimated) -9.9 Bil. US$ 2009 IATA
Global Commercial Aviation Net Profit (Forecast) 2.5 Bil. US$ 2010 IATA
* Represents data from June 2009 through May 2010. **Fiscal year data, October 2008 through September 2009.
BTS = U.S. Bureau of Transportation Statistics; STR = Smith Travel Research; AH&LA = American Hotel & Lodging
Association; MARAD = U.S. Maritime Administration; CLIA = Cruise Line Industry Association; USTA = U.S. Travel
Association; ITA = U.S. International Trade Administration, Office of Travel and Tourism Industries; WTTC = World
Travel & Tourism Council; UNWTO = World Tourism Organization; IATA = International Air Transport Association.
Source: Plunkett Research, Ltd. Copyright© 2010, All Rights Reserved

Economic Impact of Travel & Tourism in the U.S.:

1995-2009
(Including Both U.S. Resident and International Travel)
Year 2009 Impact Statistics Quantity Unit

Travel Expenditures* 704.4 Bil. US$
Travel-Generated Payroll 186.3 Bil. US$
Travel Related Employment 7.4 Mil. Jobs
Travel-Generated Tax Revenue 113.0 Bil. US$
Travel Trade Surplus 22.0 Bil. US$
p = Preliminary.
* Includes spending by domestic and international travelers in the U.S. on travel related expenses (i.e.,
transportation, lodging, meals, entertainment & recreation, and incidental items).
Travel Expenditures in the U.S.: 1995-2009

(In Billions of US$)
Domestic International International
Year Travel Travel Total Passenger Grand Total
Spending Spending Fares**
2009p 610.2 94.2 704.4 26.9 731.3
2008 662.4 110.1 772.5 31.6 804.2
2007 641.3 97.1 738.3 25.6 764.0
2006 610.0 85.8 695.8 22.0 717.9
2005 572.0 81.8 653.8 21.0 674.8
2004 532.4 74.5 606.9 18.9 625.8
2003 495.8 64.4 560.1 15.9 576.0
2002 478.3 66.6 544.9 17.0 561.9
2001 483.8 71.9 555.7 17.9 573.6
2000 503.4 82.4 585.8 20.7 606.5
1999 471.9 74.8 546.7 19.8 566.5
1998 431.3 71.3 502.6 20.1 522.7
1997 411.7 73.4 485.1 20.8 505.9
1996 390.9 69.8 460.7 20.4 481.1
1995 364.8 63.4 428.2 18.9 447.1
p = Preliminary.
** "International Passenger Fares," according to the U.S. Bureau of Transportation Statistics, refers to fares
paid by residents of one country to airline and vessel operators in another country for trips to or from the two
countries involved. For the purposes of this table, it includes spending by international visitors traveling to
and from the U.S. on U.S.-flag carriers.
Sources: U.S. Travel Association

Air Carrier Traffic Statistics, U.S.: 1981-2009

(In Thousands of Ton Miles)
Revenue Passenger Revenue Freight Overall Available

Year
Ton-Miles Ton-Miles Ton-Miles
1981 26,006,304 7,917,192 64,244,767

1982 27,243,535 7,807,403 65,769,930
1983 29,514,326 8,496,903 68,778,295
1984 31,950,400 9,327,544 76,298,288
1985 35,106,979 9,047,799 80,565,182
1986 37,895,645 10,987,513 90,243,958
1987 41,786,983 13,136,973 99,152,795
1988 43,764,877 14,632,309 105,372,555
1989 44,748,070 16,347,294 109,397,126
1990 47,223,558 16,403,524 117,112,475
1991 46,329,643 16,149,708 116,374,506
1992 49,373,197 17,306,619 122,267,462
1993 50,599,323 19,082,941 126,329,589
1994 53,750,538 21,772,967 133,898,441
1995 55,875,407 23,374,677 140,053,033
1996 59,611,994 24,892,479 146,318,993
1997 61,993,091 27,610,097 152,923,133
1998 63,638,062 28,015,071 159,009,547
1999 66,812,474 25,147,844 147,159,879
2000 70,799,734 30,221,261 172,573,958
2001 66,495,473 27,881,618 170,771,385
2002 65,338,171 30,507,463 171,894,138
2003 67,100,137 32,445,917 178,461,797
2004 75,206,569 37,957,613 171,649,995
2005 79,511,748 39,291,661 200,281,922
2006 80,945,545 39,753,766 198,937,415
2007 84,097,643 39,841,608 204,328,189
2008P 89,918,989 35,519,860 197,808,680
2009P 84,564,249 30,352,863 184,513,836
A revenue ton-mile is one ton of revenue traffic transported one mile.
Note: Data from "Origin and Destination Survey of Airline Passenger Traffic - Table 1," a
publication of the U.S. Civil Aeronautics Board, based upon a ten-percent sample. The ten-
percent sample has been expanded to 100% and rounded to thousands (000).
P Based on preliminary monthly data. Calculation methods may not match year 2007 and earlier
figures.
Source: U.S. Bureau of Transportation Statistics

Air Carrier Traffic Statistics, U.S.: 12 Months Ended April 2010

and April 2009
May 2009 - April 2010 May 2008 - April 2009
Scheduled Non-Sched. Total Scheduled Non-Sched. Total
Revenue Passenger Enplanements
705,652 5,550 711,202 719,769 5,547 725,316
(000)
Revenue Passenger Miles (000) 773,080,140 10,843,901 783,924,041 786,530,922 10,651,846 797,182,768
Available Seat Miles (000) 951,653,580 18,616,281 970,269,861 992,405,839 18,157,517 1,010,563,356
Passenger Load Factor (%) 81.24 58.25 80.79 79.25 58.66 78.88
Revenue Freight Ton Miles (000) 6,359,939 54,979 6,414,918 5,918,098 68,626 5,986,724
Total Revenue Ton Miles (000) 84,383,946 1,139,376 85,523,322 85,423,662 1,133,860 86,557,522
Available Ton Miles (000) 137,537,152 2,973,865 140,511,017 141,301,194 2,915,727 144,216,921
Ton Mile Load Factor (%) 61.35 38.31 60.87 60.46 38.89 60.02
Revenue Departures Performed 9,491,847 159,475 9,651,322 9,891,103 142,114 10,033,217
Revenue Aircraft Miles Flown (000) 6,827,398 93,066 6,920,464 7,109,381 88,978 7,198,359
Revenue Aircraft Hours (Airborne) 16,295,412 248,454 16,543,866 17,037,061 236,897 17,273,958
Excludes all cargo services. Includes domestic and international.

U.S. Aviation Industry Average Annual

Percentage Growth Forecasts by World
Region: 2009-2030
U.S. Mainline Air Carrier Enplanements
World Region 2009 2010 2011 2010-30
Domestic -8.5 -0.9 1.3 2.4
International -5.6 0.8 4.0 4.2
Atlantic -4.9 -2.5 4.7 3.4
Latin America -5.0 3.2 3.7 4.4
Asia Pacific -8.7 0.7 3.6 4.9
System -8.2 -0.7 1.7 2.7
U.S. Mainline & Foreign Flag Air Carrier Enplanements

World Region 2009 2010 2011 2010-30
Total U.S./Foreign Flag -4.6 3.3 5.0 4.2
Atlantic -3.9 3.4 4.6 3.9
Latin America -4.3 3.4 4.7 4.4
Asia/Pacific -6.4 3.8 7.2 5.2
Canadian Transborder -4.8 2.8 4.0 3.4
U.S. Regional Air Carrier Enplanements

World Region 2009 2010 2011 2010-30
Domestic -3.4 4.6 3.4 2.9
U.S. Commercial Air Carriers Air Cargo Revenue Ton Miles

World Region 2009 2010 2011 2010-30
Domestic -17.7 1.3 2.0 2.2
Total -21.0 3.4 4.9 5.1
Note: All specified years are fiscal years (October 1 through September 30).
Source: U.S. Federal Aviation Administration (FAA)

Air Travel Price Index, U.S.: 1995-2009

(Quarterly Data; 1995 Q1=100)
135
130
125
120
U.S. Origin
115
110
105
100
Full-scope
95
Foreign origin
90
85
80
75
1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
Avg. Annual % Growth

Air Travel Price Index 4Q 2008 4Q 2009
Rate (1999-2009)
U.S. - Origin Air Travel Price Index 126.8 116.0 1.32%
Foreign - Origin Air Travel Price Index 107.6 97.8 1.57%
Full - Scope Air Travel Price Index 123.2 112.6 1.31%
Notes: The U.S.-Origin ATPI measures change in the cost of itineraries originating in the United States, whether the destinations are
domestic or international. The Foreign-Origin ATPI measures change in the cost of itineraries with a foreign origin and a U.S. destination.
The Full-Scope ATPI combines the domestic and foreign-origin itineraries. The current value is compared to the value from the same
period in the previous year to account for seasonality.

Total Scheduled U.S. International Passenger Traffic, U.S.

Commercial Air Carriers*: 2000-2030
(Enplanements in Millions; Passenger Miles in Billions)
Revenue Passenger Enplanements Revenue Passenger Miles
Fiscal
Year Latin Total Latin Total
Atlantic Pacific Atlantic Pacific
America Int. America Int.
Historical
2000 20.9 24.3 11.2 56.4 87.1 36.3 58.4 181.8
2001 20.5 24.8 11.4 56.7 86.2 37.6 59.4 183.3
2002 18.0 23.6 9.6 51.2 74.7 34.5 49.0 158.2
2003 17.8 25.1 10.5 53.3 73.2 36.2 46.2 155.6
2004 19.9 28.3 12.3 60.5 82.1 41.4 53.5 177.0
2005 21.6 32.5 13.2 67.4 89.5 48.6 59.2 197.2
2006 22.5 35.2 13.9 71.6 93.9 53.6 61.1 208.5
2007 24.1 37.6 13.6 75.3 102.2 57.7 61.4 221.2
2008 26.0 38.7 13.2 77.8 112.7 60.0 60.4 233.1
2009E 24.7 35.9 12.0 72.7 108.9 56.5 54.7 220.1
Forecast
2010 24.1 37.1 12.1 73.4 106.8 58.5 55.4 220.7
2011 25.3 38.5 12.5 76.3 112.4 61.2 57.4 231.0
2012 26.3 40.2 13.2 79.7 117.7 64.6 60.3 242.7
2013 27.3 42.0 13.9 83.2 122.9 68.3 63.6 254.9
2014 28.3 43.9 14.6 86.9 128.1 72.3 67.3 267.6
2015 29.3 45.8 15.5 90.6 133.0 76.3 71.2 280.5
2016 30.2 47.7 16.3 94.3 138.0 80.5 75.2 293.8
2017 31.2 49.7 17.2 98.1 143.1 84.8 79.4 307.3
2018 32.3 51.8 18.1 102.2 148.6 89.3 83.6 321.6
2019 33.4 54.1 19.0 106.5 154.6 94.3 88.0 336.9
2020 34.6 56.6 19.9 111.1 160.9 99.8 92.4 353.2
2021 35.8 59.1 20.9 115.7 167.0 105.6 97.0 369.6
2022 36.9 61.7 21.9 120.5 173.2 111.5 101.7 386.4
2023 38.1 64.3 22.9 125.3 179.6 117.7 106.6 403.8
2024 39.4 67.0 23.9 130.3 186.2 124.1 111.7 422.0
2025 40.7 69.9 25.1 135.6 193.1 130.9 117.1 441.2
2026 42.0 72.9 26.2 141.1 200.2 138.1 122.8 461.1
2027 43.3 75.9 27.5 146.7 207.4 145.5 128.7 481.6
2028 44.6 79.0 28.7 152.4 214.7 153.1 135.0 502.8
2029 46.0 82.2 30.1 158.3 222.2 161.1 141.4 524.8
2030 47.5 85.6 31.4 164.5 230.2 169.6 148.1 547.9
Average Annual Growth
2000-09 1.9% 4.4% 0.8% 2.9% 2.5% 5.0% -0.7% 2.1%
2009-10 -2.5% 3.3% 0.7% 0.9% -1.9% 3.7% 1.2% 0.3%
2010-20 3.7% 4.3% 5.1% 4.2% 4.2% 5.5% 5.3% 4.8%
2009-30 3.1% 4.2% 4.7% 4.0% 3.6% 5.4% 4.9% 4.4%
* Sum of U.S. mainline and regional air carriers.
E = Estimate.
Source: U.S. Federal Aviation Administration (FAA)

International Visitor Arrivals to the U.S.: 2000-2009

(In Thousands)
% Chg. % Chg. % Chg. % Chg.
2000 2006 2005-06 2007 2006-07 2008 2007-08 2009 2008-09
Grand Total 51,180 50,977 3.6% 55,979 9.8% 57,949 3.7% 54,884 -5.0%
Overseas 25,917 21,668 -0.1% 23,892 10.3% 25,341 6.1% 23,756 -6.0%
North America 25,263 29,309 6.5% 32,087 9.5% 32,608 1.9% 31,128 -5.0%
Canada 14,667 15,992 8% 17,760 11% 18,922 7% 17,964 -5%
Mexico 10,596 13,317 5% 14,327 8% 13,686 -4% 13,164 -4%
Latin America* 8,093 3,820 4.6% 4,384 14.8% 4,587 4.6% 4,706 2.6%
Argentina 534 212 12% 267 26% 318 19% 356 12%
Brazil 737 525 8% 639 22% 769 20% 893 16%
Colombia 417 348 7% 390 12% 419 8% 425 1%
Venezuela 577 369 8% 459 24% 507 11% 507 0%
Europe 11,688 10,247 -1.9% 11,526 12.5% 12,909 12% 11,550 -10%
United Kingdom 4,703 4,176 -4% 4,498 8% 4,565 1% 3,899 -15%
France 1,087 790 -10% 998 26% 1,244 25% 1,204 -3%
Germany 1,786 1,386 -2% 1,524 10% 1,782 17% 1,687 -5%
Ireland 286 414 8% 491 18% 531 8% 411 -23%
Italy 612 533 -2% 634 19% 779 23% 753 -3%
Netherlands 553 447 0% 507 13% 608 20% 548 -10%
Spain 361 424 10% 516 22% 658 27% 597 -9%
Sweden 322 286 -2% 337 18% 397 18% 324 -18%
Asia/Pacific 8,266 6,902 -0.4% 7,204 4.4% 7,047 -2.2% 6,541 7%
Australia 540 603 4% 670 11% 690 3% 724 5%
China/Hong Kong 451 458 13% 540 18% 632 17% 641 1%
India 274 407 18% 567 39% 599 6% 549 -8%
Japan 5,061 3,673 -5% 3,531 -4% 3,250 -8% 2,918 -10%
South Korea 662 758 7% 806 6% 759 -6% 744 -2%
Taiwan 457 300 -6% 311 4% 295 -5% 240 -19%
Middle East 539 448 4.6% 509 13.7% 681 5.8% 666 -2%
Israel 325 284 0% 313 10% 332 6% 308 -7%
Africa 332 293 0% 321 9.5% 316 -1.6% 294 -7%
f = Forecast. Some variance in data may occur due to rounding.
* Latin America = South America, Central America and the Caribbean
Source: U.S. International Trade Administration, Office of Travel and Tourism Industries
International Visitor Arrivals to the U.S., Forecast: 2010-2014

(In Thousands)
% Chg. % Chg. % Chg. % Chg. % Chg. Chg. % Chg.
2010 2009-10 2011 2010-11 2012 2011-12 2013 2012-13 2014 2013-14 2009-14 2009-14
Grand Total 58,238 6% 61,214 5% 64,222 5% 67,291 5% 71,833 7% 16,949 31%
Overseas 24,997 5% 26,310 5% 27,702 5% 29,209 5% 31,354 7% 7,598 32%
North America 33,241 7% 34,903 5% 36,520 5% 38,082 4% 40,480 6% 9,352 30%
Canada 19,221 7% 20,183 5% 20,990 4% 21,620 3% 22,701 5% 4,737 26%
Mexico 14,020 7% 14,721 5% 15,530 6% 16,462 6% 17,779 8% 4,615 35%
South America 3,043 11% 3,305 9% 3,561 8% 3,886 9% 4,325 11% 1,583 58%
Caribbean 1,214 1% 1,248 3% 1,288 3% 1,332 3% 1,376 3% 170 14%
Central America 788 4% 827 5% 875 6% 931 6% 990 6% 232 31%
Argentina 403 13% 439 9% 470 7% 503 7% 553 10% 196 55%
Brazil 1,089 22% 1,252 15% 1,403 12% 1,613 15% 1,903 18% 1,011 113%
Chile 134 6% 143 7% 155 8% 167 8% 180 8% 53 42%
Colombia 463 9% 490 6% 520 6% 551 6% 590 7% 165 39%
Costa Rica 170 8% 177 4% 186 5% 197 6% 209 6% 51 33%
Guatemala 195 3% 207 6% 219 6% 232 6% 246 6% 57 30%
Peru 174 9% 189 8% 204 8% 221 8% 240 8% 79 49%
Venezuela 497 -2% 497 0% 497 0% 502 1% 512 2% 5 1%
Europe 11,822 2% 12,096 2% 12,447 3% 12,877 3% 13,562 5% 2,010 17%
Western Eur. 11,235 2% 11,478 2% 11,792 3% 12,182 3% 12,819 5% 1,841 17%
Eastern Eur. 587 3% 618 5% 655 6% 696 6% 743 7% 171 30%
France 1,229 2% 1,253 2% 1,278 2% 1,304 2% 1,356 4% 151 13%
Germany 1,704 1% 1,721 1% 1,747 2% 1,781 2% 1,871 5% 184 11%
Ireland 387 -6% 383 -1% 390 2% 398 2% 414 4% 3 1%
Italy 806 7% 846 5% 897 6% 960 7% 1,037 8% 283 38%
Netherlands 581 6% 604 4% 634 5% 672 6% 733 9% 185 34%
Russia 153 7% 160 5% 168 5% 177 5% 191 8% 48 34%
Spain 597 0% 603 1% 609 1% 627 3% 658 5% 62 10%
Sweden 350 8% 364 4% 375 3% 390 4% 414 6% 89 28%
Switzerland 377 6% 396 5% 420 6% 445 6% 472 6% 116 33%
United Kingdom 3,977 2% 4,057 2% 4,158 3% 4,283 3% 4,497 5% 598 15%
Asia 6,154 9% 6,706 9% 7,253 8% 7,751 7% 8,466 9% 2,798 49%
Oceania 962 10% 1,049 9% 1,127 7% 1,201 7% 1,313 9% 441 51%
Australia 810 12% 891 10% 963 8% 1,030 7% 1,133 10% 410 57%
New Zealand 135 3% 140 4% 147 5% 153 5% 161 5% 30 23%
China 640 22% 768 20% 899 17% 980 9% 1,137 16% 612 117%
Hong Kong 122 5% 129 6% 238 7% 146 6% 156 6% 40 34%
India 615 12% 702 14% 800 14% 920 15% 1,058 15% 508 92%
Japan 3,064 5% 3,217 5% 3,346 4% 3,480 4% 3,689 6% 770 26%
South Korea 878 18% 1,009 15% 1,131 12% 1,210 7% 1,331 10% 587 79%
Taiwan 225 -6% 230 2% 241 5% 260 8% 281 8% 42 17%
Middle East 703 6% 741 5% 784 6% 834 6% 892 7% 226 34%
Israel 324 5% 337 4% 353 5% 375 6% 401 7% 93 30%
Africa 311 6% 339 9% 367 8% 397 8% 430 8% 136 46%
Note: All figures are forecasts. Some variance in data may occur due to rounding.
Source: U.S. International Trade Administration, Office of Travel and Tourism Industries
Domestic Airline Jet Fuel Prices, U.S.: January 1990-April 2010

(Monthly Data in Dollars per Gallon)
4.30
4.10
3.90
3.70
3.50
3.30
3.10
2.90
2.70
2.50
2.30
Nonscheduled
2.10
1.90
1.70
1.50
1.30
1.10
0.90 Scheduled
0.70
0.50
0.30
1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
Jet Fuel Price by Type of Service Apr-09 Apr-10

For Domestic Non-scheduled Airline Service (dollars per gallon) $1.72 $2.39
Percent change from same month previous year -48.66% 38.95%
For Domestic Scheduled Airline Service (dollars per gallon) $1.74 $2.31
Percent change from same month previous year -41.41% 32.76%
Notes: Jet fuel prices reported to the Bureau of Transportation Statistics differ from producer prices. Reports to BTS show the cost
per gallon of fuel used by an airline during the month rather than the price charged by a producer on a single day. Fuel costs for
scheduled airline services reflect contractual and storage advantages available to large buyers, while fuel costs for nonscheduled
airline services reflect economic conditions for smaller buyers. Jet fuel prices also reflect seasonality due to both the seasonality of
aviation and because jet fuel has similar refining requirements to heating oil. The current value is compared to the value from the
same period in the previous year to account for seasonality. Data for January 2010 to April 2010 are preliminary due to late reports
by carriers.

Quarterly System* Operating Profit & Loss Margin for U.S. Airlines:
1st Quarter 2009-1st Quarter 2010
(Operating Profit/Loss as a Percentage of Total Operating Revenue)
Network Carriers
1Q 1Q 2Q 3Q 4Q 1Q
1st Quarter Operating
2010 Carrier 2009 2009 2009 2009 2010
Profit/Loss (Millions of US$)
Rank (%) (%) (%) (%) (%)
1 Alaska 1.0 4.2 16.8 3.4 5.2 38

2 United -3.7 4.3 2.9 1.9 2.2 94
3 Delta -10.0 -3.5 1.4 -2.1 1.6 107
4 US Airways -1.0 4.4 0.1 1.0 -0.4 -10
5 Continental -3.1 -5.2 1.3 -0.2 -2.3 -71
6 American -4.7 -5.3 -4.8 -8.5 -6.4 -322
7 Northwest 0.9 5.4 6.9 4.5 NA NA
Seven-Carrier Total -4.0 -0.5 1.4 -1.2 -0.7 -163
Low-Cost Carriers
1Q 1Q 2Q 3Q 4Q 1Q
2010 Carrier 2009 2009 2009 2009 2010
Rank (%) (%) (%) (%) (%)
1 Allegiant 30.1 23.8 14.4 11.7 20.0 33

2 Spirit 17.1 17.3 14.6 12.4 13.1 24
3 JetBlue 9.1 7.9 7.7 7.6 4.8 42
4 Southwest -2.1 4.7 0.8 6.2 2.1 54
5 AirTran 8.8 11.0 6.2 4.4 0.5 3
6 Frontier 8.4 9.5 10.3 -4.6 -8.1 -22
7 Virgin America -36.7 -8.4 3.2 -8.2 -13.1 -19
Seven-Carrier Total 2.9 7.0 4.2 5.5 2.4 115
Regional Carriers
1Q 1Q 2Q 3Q 4Q 1Q
2010 Carrier 2009 2009 2009 2009 2010
Rank (%) (%) (%) (%) (%)
1 Comair 7.9 16.2 3.8 -5.0 8.4 9

2 Atlantic Southeast 4.0 7.7 10.7 8.1 8.1 15
3 SkyWest 6.8 8.7 9.2 7.6 5.8 26
4 American Eagle 6.6 7.1 11.8 7.4 5.2 24
5 Horizon 1.4 7.0 13.7 4.3 0.9 1
6 ExpressJet -7.0 -6.1 -4.7 -9.9 -7.8 -15
7 Mesa 0.9 4.3 5.5 0.7 NA NA
Seven-Carrier Total 4.3 7.2 8.0 3.9 3.9 60
NA = Not Available
* System = Domestic + International.

Top 10 U.S. Airlines & Airports Ranked by 2009 System* Scheduled

Enplanements
(In Millions)
2009 2009 Enplaned 2008 2008 Enplaned Percent Change
Airline Name
Rank Passengers Rank Passengers 2008-2009
1 Southwest 101.338 1 101.921 -0.6
2 American 85.720 2 92.772 -7.6
3 Delta 67.745 3 71.615 -5.4
4 United 56.025 4 63.071 -11.2
5 US Airways 50.975 5 54.776 -6.9
6 Continental 43.946 7 46.919 -6.3
7 Northwest 40.865 6 48.772 -16.2
8 AirTran 23.968 8 24.574 -2.5
9 JetBlue 22.378 9 21.824 2.5
10 SkyWest 21.246 10 20.668 2.8
2009 2009 Enplaned 2008 2008 Enplaned Percent Change
Airport Name
Rank Passengers Rank Passengers 2008-2009
1 Atlanta 41.740 1 43.100 -3.2
2 Chicago O'Hare 28.979 2 31.304 -7.4
3 Dallas-Ft. Worth 26.247 3 26.750 -1.9
4 Denver 23.702 4 23.906 -0.9
5 Los Angeles 21.644 5 22.647 -4.4
6 Houston Bush 18.587 7 19.390 -4.1
7 Phoenix 18.303 8 19.202 -4.7
8 Las Vegas 18.244 6 19.796 -7.8
9 Charlotte 17.065 9 17.174 -0.6
10 New York JFK 16.309 10 16.944 -3.7
* System = Domestic + International.

Hotel Industry Figures, U.S.: 2006-2009

(Latest Year Available)
2006 2007 2008 2009
Total Revenues (Billions of US$) 133.4 139.4 140.6 127.2
Pre-tax Profits (Billions of US$) 26.6 28.0 25.8 16.0
Total Room Nights Sold (Millions) 1,017.6 1,030.2 1,000.0 950.8*
Average Occupancy Rate (%) 63.4 63.1 60.4 54.7
Average Rate for Overnight Accommodation (US$) 97.97 104.24 107.18 97.85
Industry Wide RevPAR1 (US$) 61.69 65.52 64.37 53.50
Room Supply Growth Rate (%) 0.6 1.4 2.7 3.2
2009 Property/Room Breakdown

By Location Properties2 Rooms3
Urban 4,804 741,942
Suburban 17,312 1,726,349
Airport 2,189 302,740
Interstate 7,303 493,831
Resort 3,790 595,263
Small Metro/Town 15,402 901,970
By Rate Properties Rooms
Under $30 832 56,008
$30-$44.99 7,032 430,790
$45-$59.99 15,276 952,019
$60-$85 13,965 1,195,277
Over $85 13,695 2,128,051
By Size Properties Rooms
Under 75 rooms 28,224 1,213,907
75-149 rooms 16,545 1,742,398
150-299 rooms 4,385 878,066
300-500 rooms 1,119 417,510
Over 500 rooms 527 510,214
1
RevPAR = Revenue per available room.
2
Based on a total of 50,800 properties with 15 or more rooms.
3
Based on a total of 4,762,095 guestrooms.
* Estimate (calculated by applying average occupancy rate to total available room nights). Methodology may not
precisely match that used in calculations for previous years.
Source: American Hotel & Lodging Association (AH&LA)

North American Cruise Line Statistics:

2004-2nd Quarter 2009
(Capacity & Traffic in Millions; Latest Quarter Available)
Vessels Capacity* Traffic Occupancy (%)
Year/Quarter Pass- Pass. Average Pass- Pass. Pass- Pass.

No. Cruises
engers Nights Nights engers Nights engers Nights
2004 112 4,465 8.66 57.61 6.65 9.42 61.63 109 107
1Q 99 1,173 2.17 14.80 6.82 2.31 15.41 106 104
2Q 95 1,068 2.11 13.72 6.50 2.32 14.83 110 108
3Q 87 1,097 2.17 13.83 6.37 2.44 15.31 112 111
4Q 107 1,127 2.20 15.27 6.94 2.36 16.07 107 105
2005 114 4,463 8.88 59.03 6.65 9.75 63.73 110 108
1Q 102 1,209 2.35 15.84 6.74 2.54 16.92 108 107
2Q 101 1,096 2.18 14.19 6.51 2.41 15.41 110 109
3Q 84 1,063 2.16 13.71 6.35 2.42 15.22 112 111
4Q 100 1,095 2.20 15.28 6.95 2.37 16.18 108 106
2006 110 4,435 9.09 60.21 6.62 9.97 65.03 110 108
1Q 99 1,118 2.25 15.10 6.71 2.42 16.01 108 106
2Q 99 1,065 2.18 14.32 6.57 2.44 15.70 112 110
3Q 82 1,091 2.26 14.39 6.37 2.53 15.94 112 111
4Q 103 1,161 2.40 16.40 6.83 2.59 17.38 108 106
2007 116 4,464 9.35 62.15 6.65 10.29 67.20 110 108
1Q 104 1,205 2.46 16.87 6.86 2.65 17.84 108 106
2Q 104 1,063 2.25 14.81 6.58 2.50 16.12 111 109
3Q 79 1,098 2.33 14.71 6.31 2.63 16.39 113 111
4Q 100 1,098 2.31 15.75 6.82 2.51 16.85 109 107
2008 118 4,212 8.98 58.99 6.57 9.91 64.01 110 109
1Q 98 1,180 2.48 16.49 6.65 2.70 17.73 109 108
2Q 90 993 2.13 13.63 6.40 2.38 14.99 112 110
3Q 76 1,016 2.16 13.57 6.28 2.45 15.15 113 112
4Q 100 1,023 2.21 15.30 6.92 2.39 16.14 108 106
2009 YTD 105 2,082 4.49 29.84 6.65 4.94 32.11 110 108
1Q 95 1,086 2.34 15.86 6.78 2.53 16.82 108 106
2Q 94 996 2.15 13.98 6.49 2.41 15.29 112 109
The cruise statistics cover seventeen major cruise lines that offer North American cruises with a U.S. Port of call.
* Capacity is based on 2 passengers per stateroom.
Source: U.S. Department of Transportation, Maritime Administration (MARAD)

North American Cruise Passenger Nights by Cruise Line:

(In Millions; Latest Quarter Available)
2007 2008 2009 Year Totals
Corp./Cruise
1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 2007 2008
Carnival Corporation 8.94 8.89 9.27 9.22 9.35 8.38 8.42 9.14 9.14 8.73 36.31 35.29
Carnival Cruise 4.66 4.83 5.11 4.93 5.08 4.89 4.72 5.01 4.98 5.33 19.51 19.71
Costa Cruise 0.40 0.20 0.00 0.28 0.44 0.10 0.00 0.06 0.25 0.00 0.88 0.59
Cunard Line 0.21 0.21 0.23 0.23 0.43 0.20 0.21 0.17 0.15 0.15 0.87 1.00
Holland America 1.33 1.23 1.41 1.38 1.28 1.16 1.28 1.66 1.51 1.31 5.36 5.38
Princess Cruises 2.32 2.43 2.52 2.39 2.10 2.03 2.21 2.23 2.23 1.94 9.65 8.57
Seabourn Cruise 0.02 0.00 0.00 0.02 0.02 0.00 0.00 0.01 0.02 0.00 0.04 0.04
Royal Caribbean 5.65 4.63 4.58 4.80 5.48 4.40 4.37 4.52 4.70 4.08 19.67 18.77
Celebrity Cruise 1.21 0.71 0.65 0.74 0.97 0.67 0.63 0.82 1.16 0.73 3.32 3.08
Royal Caribbean 4.44 3.92 3.93 4.06 4.51 3.73 3.74 3.70 3.54 3.35 16.35 15.69
Norwegian Cruise 2.25 2.05 2.09 2.05 2.00 1.63 1.82 1.72 1.90 1.75 8.44 7.17
Disney Cruise 0.46 0.36 0.37 0.47 0.48 0.48 0.43 0.46 0.46 0.47 1.66 1.85
Other 0.54 0.20 0.08 0.31 0.42 0.11 0.12 0.29 0.61 0.26 1.12 0.94
Crystal Cruises 0.09 0.00 0.03 0.11 0.08 0.00 0.03 0.07 0.07 0.03 0.22 0.19
MSC Italian Cruises 0.28 0.11 0.00 0.08 0.16 0.00 0.00 0.13 0.39 0.16 0.47 0.28
Oceania Cruises 0.06 0.00 0.00 0.00 0.05 0.00 0.00 0.00 0.05 0.00 0.06 0.05
Regent Seven Seas 0.07 0.07 0.05 0.07 0.07 0.08 0.06 0.06 0.06 0.05 0.27 0.27
Seadream Yacht 0.01 0.00 0.00 0.01 0.02 0.00 0.00 0.01 0.02 0.01 0.02 0.03
Silversea Cruises 0.02 0.01 0.00 0.03 0.02 0.03 0.03 0.02 0.01 0.02 0.06 0.10
Windstar Cruises 0.01 0.00 0.00 0.01 0.01 0.00 0.00 0.01 0.01 0.00 0.02 0.02
All Cruise Lines 17.84 16.13 16.39 16.85 17.73 14.99 15.15 16.14 16.82 15.29 67.20 64.01
The cruise statistics covers seventeen major cruise lines that offer North American cruises with a U.S. Port of call.

North American Cruise Passengers by Departure Port:

(In Thousands; Latest Quarter Available)
2007 2008 2009 Year Totals
Departure Port
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 2007 2008
Miami 564 437 383 506 632 459 456 552 629 476 1,890 2,099
Fort Lauderdale 500 230 142 417 557 167 50 414 601 208 1,289 1,187
Port Canaveral 349 323 311 316 311 307 300 309 247 315 1,298 1,226
San Juan 185 99 93 156 209 108 72 131 181 105 534 521
Los Angeles 184 126 125 189 188 150 124 146 130 88 624 607
San Diego 81 43 53 164 141 86 54 135 111 81 341 416
Galveston 179 140 115 96 132 102 73 96 125 85 529 403
Tampa 120 83 67 97 124 85 79 105 129 90 368 393
Long Beach 86 94 99 91 92 92 98 83 89 106 370 365
New Orleans 92 58 46 61 73 46 13 53 75 53 258 185
Honolulu 99 98 97 88 61 43 30 31 26 36 382 166
New York 63 143 234 85 48 135 217 78 36 108 525 477
Jacksonville 31 34 33 33 32 5 6 43 46 46 130 87
Cape Liberty 0 24 51 39 31 46 47 40 31 38 114 163
Mobile 33 32 34 32 29 32 52 33 29 34 130 146
Charleston 20 5 0 20 21 19 0 13 21 14 44 53
San Francisco 21 35 19 0 3 27 22 21 0 21 75 72
Vancouver, CA 0 181 279 3 0 154 252 0 0 165 462 406
Seattle 0 142 224 20 0 174 254 8 0 161 386 435
Whittier 0 40 73 0 0 39 66 0 0 36 113 104
Seward 0 28 48 0 0 28 52 0 0 26 76 80
Baltimore 0 17 28 16 0 18 19 10 0 38 62 46
Boston 0 21 30 2 0 18 36 16 0 24 52 69
Norfolk 0 22 5 3 0 13 22 6 0 17 31 41
Philadelphia 0 7 17 6 0 0 7 7 0 0 30 14
Houston 24 3 0 0 0 0 10 0 0 0 27 10
Other Ports 16 30 28 72 18 29 37 59 20 37 148 143
All Ports 2,648 2,496 2,634 2,510 2,699 2,380 2,448 2,387 2,529 2,410 10,289 9,915
The Cruise statistics cover seventeen major cruise lines that offer North American cruises with a U.S. Port of call.

North American Cruise Passengers by Destination:

(In Thousands; Latest Quarter Available)
2008 2009 Year Totals
Destination*
Q1 Q2 Q3 Q4 Q1 Q2 2007 2008
Alaska 0 413 602 0 0 402 1,014 1,015
Bahamas 327 335 366 420 416 428 1,442 1,448
Bermuda 0 97 98 29 0 98 210 224
Canada/New England 0 31 146 54 0 31 189 231
Caribbean 1,852 1,024 832 1,374 1,697 1,024 5,321 5,083
Eastern Caribbean 476 296 251 384 442 272 1,409 1,407
Southern Caribbean 396 135 72 255 359 124 805 859
Western Caribbean 980 593 509 735 896 628 3,107 2,817
Hawaii 89 55 37 69 54 44 495 250
Mexico (Pacific) 382 296 272 315 274 246 1,215 1,265
Nowhere 0 9 9 11 7 2 31 29
Pacific Coast 3 25 22 8 0 24 59 58
South America 2 2 0 10 21 5 14 14
South Pacific/Far East 5 6 13 4 8 8 19 27
Transatlantic 14 61 42 51 6 70 162 168
Trans-Panama Canal 24 27 8 44 44 26 117 102
Total 2,699 2,380 2,448 2,387 2,529 2,410 10,289 9,915
The cruise statistics cover seventeen major cruise lines that offer North American cruises with a U.S. port of call.
*Destination Notes:
Eastern Caribbean: Southeast of Bahamas to St. Martin, and west of St. Martin to Haiti.
Southern Caribbean: South of St. Maarten to northern coast of South America as far as Aruba.
Western Caribbean: West of Haiti, includes ports in Mexico, Central America and Columbia.
Nowhere: Cruises that begin and end at the same port with no intervening calls.
Source: Department of Transportation, Maritime Administration (MARAD)

Amtrak Ridership, Monthly: January 2000 - March 2010
(In Thousands)
2,800
2,700
2,600
2,500
2,400
2,300
2,200
2,100
2,000
1,900
1,800
1,700
1,600
1,500
1,400
1,300
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
Amtrak Ridership Mar-09 Mar-10

Amtrak Ridership 2,180,182 2,473,551
Percent change from same month previous year -10.04 13.46
Amtrak officially began service in May 1971. Amtrak serves more than 500 stations in 46 states and operates over more than
21,000 route miles. Ridership is highly seasonal, with July and August being the highest volume months. In 2000, Amtrak
introduced high-speed rail service in the northeast U.S., which helped increase ridership.

Highway Vehicle Miles Traveled, U.S., Monthly:

January 1992-March 2010
(In Billions)
270
260
250
240
230
220
210
200
190
180
170
160
150
1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
Vehicle Miles Traveled Mar-09 Mar-10

Highway miles (millions) 245,090 254,788
Percent change from same month previous year -1.30% 2.32
Notes: Vehicle-miles traveled (VMT) are key data for highway planning and management, and a common measure of roadway use.
Along with other data, VMT are often used in estimating congestion, air quality, and potential gas-tax revenues, and can provide a
general measure of the level of the nation's economic activity. The current value is compared to the value from the same period in
the previous year to account for seasonality.

Transportation Services Index, U.S.: January 1993-April 2010

(2000=100; Monthly Data; Seasonally Adjusted)
120
115
110 Total
105
Freight
100
95
90
85
Passenger
80
75
70
65
1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
Transportation Services Index Mar-10 Apr-10

Total Transportation Services Index (2000=100) 100.36 100.57
Freight Transportation Services Index (2000=100) 97.78 98.10
Passenger Transportation Services Index (2000=100) 109.51 109.33
Notes: The Transportation Services Index (TSI) is a measure of the month-to-month change in the output of services provided
by the for-hire transportation industry. The index can be examined together with other economic indicators to produce a better
understanding of the current and future course of the economy. The latest four months are preliminary estimates.

Percent Change in the U.S. Transportation Services

Index (TSI) from Year-to-Year: 2001-2010
(Monthly Average of 2000=100)
Overall Percent Freight Percent Passenger Percent
Year
TSI Change TSI Change TSI Change
2001 99.4 1.0 98.6 0.6 100.9 1.8
2002 97.5 -1.9 99.4 0.8 93.2 -7.6
2003 99.9 2.5 103.7 4.4 91.0 -2.4
2004 108.1 8.2 110.4 6.4 103.0 13.1
2005 110.6 2.2 111.6 1.1 108.4 5.3
2006 110.4 -0.1 110.4 -1.1 111.6 3.0
2007 110.9 0.5 109.6 -0.7 116.1 4.1
2008 112.2 1.1 110.4 0.8 118.5 2.1
2009 97.2 -13.3 93.6 -15.3 110.0 -7.1
2010P 100.6 3.4 98.1 4.8 109.3 -0.7

p = Preliminary. TSI figures and percent changes are year-to-year, using the April TSI. Percent changes
are based on numbers prior to rounding.
The Transportation Services Index (TSI) is a measure of the month-to-month changes in the output of
services provided by the for-hire transportation industries. The freight transportation index consists of: for
hire trucking, railroad freight services (including rail-based intermodal shipments such as containers on flat
cars), inland waterways transportation, pipeline transportation (including principally petroleum and
petroleum products and natural gas) and air freight. The passenger transportation index consists of local
transit, intercity passenger rail and passenger air transportation. The freight index does not include
international or coastal waterborne movements, private trucking, courier services or the U.S. Postal
Service. The passenger index does not include intercity bus, sight seeing services, ferry services, taxi
service, private automobile usage, or bicycling and other non-motorized transportation.

Employment in the Airline, Hotel & Travel Industry, U.S.: 2002-2009

(Annual Estimates in Thousands of Employed Workers)
NAICS
Industry Sector 2002 2003 2004 2005 2006 2007 2008 2009
Code1
Leisure & Hospitality
721 Accommodations 1,778.6 1,775.4 1,789.5 1,818.6 1,832.1 1,866.9 1,868.7 1,759.7
Traveler accommodations & other longer-term
7211 1,737.5 1,723.7 1,737.4 1,765.4 1,778.0 1,812.4 1,815.0 1,704.6
accommodations
72111 Hotels & motels, except casino hotels 1,423.9 1,410.3 1,426.6 1,443.9 1,458.6 1,493.9 1,501.1 1,412.4
72112 Casino hotels 275.8 276.2 275.4 286.3 283.6 281.8 275.6 255.8
72119 Miscellaneous traveler accommodations 37.8 37.3 35.5 35.2 35.9 36.8 38.3 36.5
721191 Bed-and-breakfast inns 16.1 16.5 16.2 16.7 16.5 16.6 16.5 15.1
721300, All other traveler accommodations &
21.7 20.8 19.2 18.5 19.4 20.2 21.9 21.3
199 rooming & boarding houses
7212 RV parks & recreational camps 41.2 51.7 52.1 53.2 54.1 54.5 53.7 55.2
721211 RV parks & campgrounds 21.8 25.9 26.7 25.3 25.9 26.3 25.6 24.6
721214 Recreational & vacation camps 19.3 25.8 25.4 27.8 28.2 28.3 28.1 30.6
Professional & Business Services
5615 Travel arrangement & reservation services 252.2 235.4 226.4 223.7 225.7 227.2 222.5 196.0
56151 Travel agencies 132.5 119.6 112.6 107.9 107.1 105.4 101.4 87.8
56152 Tour operators 31.3 31.2 29.9 30.3 28.8 29.5 30.3 25.4
56159 Other travel arrangement services 88.4 84.6 84.0 85.5 89.8 92.4 90.8 82.8
Transportation & Warehousing
481 Air transportation 563.5 528.3 514.5 500.8 487.0 491.8 490.7 459.7
4811 Scheduled air transportation 519.8 485.0 471.6 456.4 442.2 446.2 443.5 415.3
4812 Nonscheduled air transportation 43.7 43.3 42.9 44.4 44.8 45.6 47.2 44.5
482 Rail transportation 217.8 217.7 225.7 227.8 227.5 233.7 231.0 219.4
483 Water transportation 52.6 54.5 56.4 60.6 62.7 65.5 67.1 63.7
484 Truck transportation 1,339.3 1,325.6 1,351.7 1,397.6 1,435.8 1,439.2 1,389.0 1,265.9
485 Transit & ground passenger transportation 380.8 382.2 384.9 389.2 399.3 412.1 423.3 419.3
Urban transit, interurban & rural bus
4851, 2 60.8 59.7 60.3 59.6 59.9 60.5 63.1 61.8
transportation
4853 Taxi & limousine service 67.7 66.9 66.4 66.3 69.3 72.6 71.2 67.3
48531 Taxi service 31.8 31.4 30.6 30.3 30.8 32.2 31.5 31.9
48532 Limousine service 35.9 35.5 35.7 36.0 38.5 40.4 39.7 35.4
4855 Charter bus industry 35.5 33.2 32.2 31.4 31.2 32.3 33.1 29.8
4859 Other ground passenger transportation 55.7 57.7 59.4 63.0 66.6 70.1 73.8 76.0
487 Scenic & sightseeing transportation 25.6 26.6 27.2 28.8 27.5 28.6 28.0 27.8
488 Support activities for transportation 524.7 520.3 535.1 552.2 570.6 584.2 592.0 549.0
4881 Support activities for air transportation 138.8 135.9 141.9 148.2 156.6 163.1 167.9 149.5
48811 Airport operations 64.0 63.2 64.1 64.8 67.9 69.0 69.4 60.0
4884 Support activities for road transportation 70.4 72.1 76.2 79.0 81.4 83.5 85.2 82.2
Support activities for other transportation,
4882, 9 52.4 51.6 54.8 54.6 53.2 53.7 53.3 48.2
including rail
1
For a full description of the NAICS codes used in this table, see www.census.gov/eos/www/naics/
Source: U.S. Bureau of Labor Statistics

Chapter 3
IMPORTANT AIRLINE, HOTEL & TRAVEL

INDUSTRY CONTACTS
Contents: XXV. Passports

XXVI. Pilots Associations
XXVII. Privacy & Consumer Matters
I. Aerospace & Defense Industry
XXVIII. Railroad Associations
Associations
XXIX. Restaurant Industry Associations
II. Airline & Air Cargo Industry
XXX. Restaurant Industry Resources
Associations
XXXI. Retail Industry Associations
III. Airplane & Flight Services
XXXII. Spa Industry Associations
IV. Airport Information
XXXIII. Trade Associations-General
V. Careers-Airlines/Flying
XXXIV. Trade Associations-Global
VI. Careers-First Time Jobs/New Grads
XXXV. Transport for Animals
VII. Careers-General Job Listings
XXXVI. Transportation Industry Associations
VIII. Careers-Job Reference Tools
XXXVII. Travel & Health
IX. Consulting Industry Associations
XXXVIII. Travel Business & Professional
X. Continent & Country Guides &
Associations
Information
XXXIX. Travel Industry Associations
XI. Corporate Information Resources
XL. Travel Reservations and Tickets Online
XII. Cruise Industry Associations
XLI. Travel Resources
XIII. Currency Exchange
XLII. Traveling for People with Disabilities
XIV. Economic Data & Research
XLIII. Travel-Local Transportation, Bus & Car
XV. Entertainment & Amusement
Rental
Associations-General
XLIV. Travel-Rail
XVI. Food Service Industry Associations
XLV. Travel-Vacation Home Rental &
XVII. Government Agencies-Hong Kong
Exchange
XVIII. Government Agencies-India
XLVI. U.S. Government Agencies
XIX. Government Agencies-Singapore
XLVII. U.S. Government Travel Sites
XX. Hotel, Hostel & Rental Information
XLVIII. Weather Information
XXI. Hotel/Lodging Associations
XLIX. Youth Travel Associations
XXII. Industry Research/Market Research
XXIII. Internet Usage Statistics
XXIV. MBA Resources
I. Aerospace & Defense Industry Associations The General Aviation Manufacturers Association
(GAMA) is an international trade association that
Aerospace Industries Association of Brazil represents more than 50 of the world’s leading
Rua Jose Alves dos Santos, 281, Ste. 203 manufacturers of general aviation aircraft, engines,
Sao Jose dos Campos, SP 12230-081 Brazil avionics and related equipment. Members also
Phone: 55-12-3933-0657 operate aircraft fleets, fixed base operations, pilot
Fax: 55-12-3931-2721 training and maintenance training facilities.
E-mail Address: info@aiab.org.br
Web Address: www.aiab.org.br II. Airline & Air Cargo Industry Associations
The Aerospace Industries Association of Brazil
(AIAB), established in 1993, is Brazil's national trade Air Passengers Association of India
association focused on representing and promoting 138 Nungambakkam High Rd.
the country's aerospace sector through support of Block A, II Fl., Nungambakkam
member companies as well as through advocacy at Chennai, 600 034 India
the legislative level. Phone: 91-044-28331453
Fax: 91-044-28331455
Aerospace Industries Association of Canada E-mail Address: info@air-passenger.com
(AIAC) Web Address: www.air-passenger.com
60 Queen St., Ste. 1200 The Air Passengers Association of India is a
Ottawa, ON K1P 5Y7 Canada nonprofit organization dedicated to the welfare of the
Phone: 613-232-4297 air passenger. The website includes contacts to
Fax: 613-232-1142 airlines and links to industry news.
E-mail Address: info@aiac.ca
Web Address: www.aiac.ca Air Transport Association (ATA)
The Aerospace Industries Association of Canada 1301 Pennsylvania Ave. NW, Ste. 1100
(AIAC) is the national trade organization of Canada's Washington, DC 20004 US
aerospace manufacturing and service sector. Phone: 202-626-4000
E-mail Address: ata@airlines.org
American Institute of Aeronautics and Web Address: www.airlines.org
Astronautics (AIAA) The Air Transport Association (ATA) is the only
1801 Alexander Bell Dr., Ste. 500 trade organization for the principal U.S. airlines.
Reston, VA 20191-4344 US ATA creates policies and supports measures which
Phone: 703-264-7500 improve aviation safety, security and the vitality of
Fax: 703-264-7551 the aviation system.
Toll Free: 800-639-2422
E-mail Address: klausd@aiaa.org Air Transport Association of Canada (ATAC)
Web Address: www.aiaa.org 255 Albert St., Ste. 1100
The American Institute of Aeronautics and Ottawa, Ontario K1P 6A9 Canada
Astronautics (AIAA) is a nonprofit society aimed at Phone: 613-233-7727
advancing the arts, sciences and technology of Fax: 613-230-8648
aeronautics and astronautics. The institute represents E-mail Address: atac@atac.ca
the U.S. in the International Astronautical Federation Web Address: www.atac.ca
and the International Council on the Aeronautical The Air Transport Association of Canada (ATAC) is
Sciences. an organization which supports its 230 members in
their pursuit of a safe and competitive Canadian air
General Aviation Manufacturers Association transport industry that promotes Canada's commercial
(GAMA) airline and air freight industry.
1400 K St. NW, Ste. 801
Washington, DC 20005 US Airports Council International (ACI)
Phone: 202-393-1500 Ancienne Aerogare, Route de l'Aéroport 5
Fax: 202-842-4063 1215 Genève 15
E-mail Address: webmaster@GAMA.aero Genève, 1215 Switzerland
Web Address: www.gama.aero Phone: 41-22-717-85-85
Fax: 41-22-717-88-88 Phone: 202-367-1170

E-mail Address: aci@aci.aero Fax: 202-367-2170
Web Address: www.aci.aero E-mail Address: raa@raa.org
The Airports Council International (ACI) is a Web Address: www.raa.org
nonprofit organization that seeks to foster The Regional Airline Association (RAA) represents
cooperation among its member airports and other U.S. regional airlines and the suppliers of products
partners in world aviation, including governmental, and services that support the industry.
airline and aircraft manufacturing organizations.
III. Airplane & Flight Services
Airports Council International (ACI) - North
America Airnav.com
1775 K St., Ste. 500 AirNav LLC
Washington, DC 20006 US P.O. Box 20273
Phone: 202-293-8500 Atlanta, GA 30325-0273 US
Fax: 202-331-1362 Phone: 404-975-0600
Toll Free: 888-424-7767 Fax: 877-392-3006
E-mail Address: memberservices@aci-na.org Toll Free: 877-212-2001
Web Address: www.aci-na.org E-mail Address: contact@airnav.com
Airports Council International (ACI) North America Web Address: www.airnav.com
represents local, regional and state governing bodies Airnav.com offers information on airports,
that own and operate commercial airports throughout navigation, airspace fixes and aviation fuel.
the United States and Canada.
Globalair.com
European Regions Airline Association (ERAA) P.O. Box 20865
The Baker St. Louisville, KY 40250-0865 US
Fairoaks Airport, Chobham, Woking Phone: 502-562-7666
Surrey, GU24 8HX UK Toll Free: 888-236-4309
Phone: 44-0-1276-856495 E-mail Address: webmaster@globalair.com
Fax: 44-0-1276-857038 Web Address: www.globalair.com
E-mail Address: info@eraa.org Globalair.com is a web site that offers information
Web Address: www.eraa.org about aircraft purchasing, aviation directories, flight
The European Regions Airline Association (ERAA) planning and airport facilities.
is the recognized representative body for regional air
transport throughout Europe. The group influences Interactive Pilot
regulatory and environmental conditions; facilitates 107 8th Ave. SE
technical cooperation and advancement; and garners St. Petersburg, FL 33701 US
public and political support. Phone: 727-209-2586
Fax: 727-209-2590
International Air Transport Association (IATA) Web Address: www.ipilot.com
800 Place Victoria Interactive Pilot is a personalized and easy-to-use
P.O. Box 113 resource tool for pilots and aviation enthusiasts,
Montreal, QC H4Z 1M1 Canada providing weather services, airport data and other
Phone: 514-874-0202 information.
Fax: 514-874-9632
E-mail Address: corpcomms@iata.org Landings.com
Web Address: www.iata.org 11024 Montgomery NE, Ste. 169
The International Air Transport Association (IATA) Albuquerque, NM 87111 US
represents about 260 airlines in order to offer the Phone: 702-920-8298
highest standards of passenger and cargo service. Fax: 702-920-8298
E-mail Address: landings@landings.com
Regional Airline Association (RAA) Web Address: www.landings.com
2025 M St. NW, Ste. 800
Washington, DC 20036-3309 US
Landings.com offers pilots news and information V. Careers-Airlines/Flying

about the airline industry, as well as a number of
forums and a flight planner. Aviation/Aerospace Jobs Page
NationJob, Inc.
NAV Canada 601 SW 9th St., Stes. J&K
77 Metcalfe St. Des Moines, IA 50309 US
Ottawa, ON K1P 5L6 Canada Fax: 515-283-1223
Phone: 613-563-3426 Toll Free: 888-526-5967
Fax: 613-563-3426 E-mail Address: customerservice@nationjob.com
Toll Free: 800-876-4693-4 Web Address: www.nationjob.com/aviation
E-mail Address: service@navcanada.ca The Aviation/Aerospace Jobs Page, a division of
Web Address: www.navcanada.ca NationJob, Inc., features detailed aviation and
NAV Canada is the sole provider of Canada's civil air aerospace job listings and company profiles.
navigation system.
aviationjobsearch.com
IV. Airport Information London Rd. Sayers Common
West Sussex, BN6 9HS UK
Airport Authority Hong Kong (AA) Phone: 01273-837538
HKIA Twr., 1 Sky Plz. Rd. Web Address: www.aviationjobsearch.com
Hong Kong Int'l Airport The aviationjobsearch.com lists jobs related to the
Lantau, Hong Kong China airline industry.
Phone: 852-2181-8888
Fax: 852-2824-3383 Avjobs, Inc.
Web Address: www.hongkongairport.com P.O. Box 630830
The Airport Authority Hong Kong (AA) is a statutory Littleton, CO 80163 US
body with a mandate to maximize the value of Hong Phone: 303-683-2322
Kong International Airport (HKIA) for the benefit of Fax: 888-624-8691
the territory. The site offers links to airline and flight E-mail Address: info@avjobs.com
information, arrivals and departures, passenger Web Address: www.avjobs.com
guides and transport and entertainment at HKIA. Avjobs, Inc. is a group of employers dedicated to
helping individuals obtain aviation, airline, aerospace
Airports America and airport careers.
Web Address: www.airportsamerica.com
Airports America offers information on U.S. airports Flightdeck Recruitment Ltd.
with links to their web sites. The site also has links to 82c E. Hill
restaurants, recreation activities, shopping, tour Colchester, Essex CO1 2QW UK
information and transportation in various American Phone: 44-1206-383730
cities. Web Address: www.flightdeckrecruitment.com
Flightdeck Recruitment Ltd. provides a link between
Airports Australia aviation recruiters who are looking for flight deck
Web Address: www.airportsaustralia.com crew and pilots or flight engineers who are seeking
Airports Australia offers information on Australian employment.
airports with links to their web sites. The web site,
owned by Global Airport Marketing Pty Ltd, was VI. Careers-First Time Jobs/New Grads
established in 1999 to promote air travel and related
businesses to worldwide travelers. Black Collegian Online (The)
140 Carondelet St.
Airports Canada New Orleans, LA 70130 US
Web Address: www.airportscanada.com Phone: 504-523-0154
Airports Canada offers information on Canadian Web Address: www.black-collegian.com
airports with links to their web sites. The Black Collegian Online features listings for job
and internship opportunities, as well as other tools for
students of color; it is the web site of The Black
Collegian Magazine, published by IMDiversity, Inc. Fax: 610-868-0208

The site includes a list of the top 100 minority Toll Free: 800-544-5272
corporate employers and an assessment of job E-mail Address: mcollins@naceweb.org
opportunities. Web Address: www.naceweb.org
The National Association of Colleges and Employers
Collegegrad.com, Inc. (NACE) is a premier U.S. organization representing
234 E. College Ave., Ste. 200 college placement offices and corporate recruiters
State College, PA 16801 US who focus on hiring new grads.
Phone: 262-375-6700
Toll Free: 1-800-991-4642 VII. Careers-General Job Listings
Web Address: www.collegegrad.com
Collegegrad.com, Inc. offers in-depth resources for Career Exposure, Inc.
college students and recent grads seeking entry-level 805 SW Broadway, Ste. 2250
jobs. Portland, OR 97205 US
Phone: 503-221-7779
Job Web Fax: 503-221-7780
Nat'l Association of Colleges & Employers (NACE) E-mail Address: lisam@mackenzie-marketing.com
62 Highland Ave. Web Address: www.careerexposure.com
Bethlehem, PA 18017-9085 US Career Exposure, Inc. is an online career center and
Phone: 610-868-1421 job placement service, with resources for employers,
Fax: 610-868-0208 recruiters and job seekers.
Toll Free: 800-544-5272
E-mail Address: editors@jobweb.com CareerBuilder, Inc.
Web Address: www.jobweb.com 200 N. LaSalle St., Ste. 1100
Job Web, owned and sponsored by National Chicago, IL 60601 US
Association of Colleges and Employers (NACE), Phone: 773-527-3600
displays job openings and employer descriptions. The Toll Free: 800-638-4212
site also offers a database of career fairs, searchable Web Address: www.careerbuilder.com
by state or keyword, with contact information. CareerBuilder, Inc. focuses on the needs of
companies and also provides a database of job
MBAjobs.net openings. The site has 1.5 million jobs posted by
Fax: 413-556-8849 300,000 employers, and receives an average 23
E-mail Address: contact@mbajobs.net million unique visitors monthly. The company also
Web Address: www.mbajobs.net operates online career centers for 150 newspapers,
MBAjobs.net is a unique international service for 1,000 partners and other online portals such as
MBA students and graduates, employers, recruiters America Online. Resumes are sent directly to the
and business schools. The MBAjobs.net service is company, and applicants can set up a special e-mail
provided by WebInfoCo. account for job-seeking purposes. CareerBuilder is
primarily a joint venture between three newspaper
MonsterTRAK giants: The McClatchy Company (which recently
11845 W. Olympic Blvd., Ste. 500 acquired former partner Knight Ridder), Gannett Co.,
Los Angeles, CA 90064 US Inc. and Tribune Company. In 2007, Microsoft
Toll Free: 800-999-8725 acquired a minority interest in CareerBuilder,
E-mail Address: trakstudent@monster.com allowing the site to ally itself with MSN.
Web Address: www.college.monster.com
MonsterTRAK provides information about CareerOneStop
internships and entry-level jobs. Toll Free: 877-348-0502
E-mail Address: info@careeronestop.org
National Association of Colleges and Employers Web Address: www.careeronestop.org
(NACE) CareerOneStop is operated by the employment
62 Highland Ave. commissions of various state agencies. It contains job
Bethlehem, PA 18017-9085 US listings in both the private sector and in government.
Phone: 610-868-1421 CareerOneStop is sponsored by the U.S. Department
of Labor. It includes a wide variety of useful career Recruiters Online Network

resources and workforce information. 947 Essex Ln.
Medina, OH 44256 US
HotJobs Phone: 888-364-4667
45 W. 18th St., 6th Fl. Fax: 888-237-8686
New York, NY 10011 US E-mail Address: info@recruitersonline.com
Phone: 646-351-5300 Web Address: www.recruitersonline.com
Web Address: www.hotjobs.yahoo.com The Recruiters Online Network provides job postings
HotJobs, designed for experienced professionals, from thousands of recruiters, Careers Online
employers and job seekers, is a Monster-owned site Magazine, a resume database, as well as other career
that provides company profiles, a resume posting resources.
service and a resume workshop. The site allows
posters to block resumes from being viewed by True Careers, Inc.
certain companies and provides a notification service Web Address: www.truecareers.com
of new jobs. True Careers, Inc. offers job listings and provides an
array of career resources. The company also offers a
JobCentral search of over 2 million scholarships. It is partnered
DirectEmployers Association, Inc. with CareerBuilder.com, which powers its career
9002 N. Purdue Rd., Quad III, Ste. 100 information and resume posting functions.
Indianapolis, IN 46268 US
Phone: 317-874-9000 USAJOBS
Fax: 317-874-9100 U.S. Office of Personnel Management
Toll Free: 866-268-6206 1900 E St. NW
E-mail Address: info@jobcentral.com Washington, DC 20415 US
Web Address: www.jobcentral.com Phone: 202-606-1800
JobCentral, operated by the nonprofit Web Address: usajobs.opm.gov
DirectEmployers Association, Inc., links users USAJOBS, a program of the U.S. Office of Personnel
directly to hundreds of thousands of job opportunities Management, is the official job site for the U.S.
posted on the sites of participating employers, thus Federal Government. It provides a comprehensive list
bypassing the usual job search sites. This saves of U.S. government jobs, allowing users to search for
employers money and allows job seekers to access employment by location; agency; type of work, using
many more job opportunities. the Federal Government’s numerical identification
code, the General Schedule (GS) Series; or by senior
LaborMarketInfo executive positions. It also has a special veterans’
Employment Dev. Dept., Labor Market Info. Div. employment section; an information center, offering
800 Capitol Mall, MIC 83 resume and interview tips and other useful
Sacramento, CA 95814 US information such as hiring trends and a glossary of
Phone: 916-262-2162 Federal terms; and allows users to create a profile and
Fax: 916-262-2352 post a resume.
Toll Free: 800-480-3287
Web Address: www.labormarketinfo.edd.ca.gov Wall Street Journal - CareerJournal
LaborMarketInfo, formerly the California Wall Street Journal
Cooperative Occupational Information System, is 200 Liberty St.
geared to providing job seekers and employers a wide New York, NY 10281 US
range of resources, namely the ability to find, access Phone: 212-416-2000
and use labor market information and services. It Toll Free: 800-568-7625
provides demographical statistics for employment on E-mail Address: onelinejournal@wsj.com
both a local and regional level, as well as career Web Address: cj.careercast.com/careers/jobsearch
searching tools for California residents. The web site The Wall Street Journal's CareerJournal, an executive
is sponsored by California's Employment career site, features a job database with thousands of
Development Office. available positions; career news and employment
related articles; and advice regarding resume writing,
interviews, networking, office life and job hunting.
VIII. Careers-Job Reference Tools Asia Travel Tips

Web Address: www.asiatraveltips.com
NewsVoyager Asia Travel Tips is devoted to information about
4401 Wilson Blvd., Ste. 900 hotels and travel throughout Asia.
Arlington, VA 22203-1867 US
Phone: 571-366-1000 China Hotel Travel Guide (Red Flag)
Fax: 571-366-1195 E-mail Address: feedback@redflag.info
E-mail Address: sally.clarke@naa.org Web Address: www.redflag.info
Web Address: www.newsvoyager.com The China Hotel Travel Guide (RedFlag) provides
NewsVoyager, a service of the Newspaper hotel and travel information for China.
Association of America (NAA), links individuals to
local, national and international newspapers. Job Countries of the World (InfoPlease)
seekers can search through thousands of classified 501 Boylston St., Ste. 900
sections. Boston, MA 02116 US
Web Address: www.infoplease.com/countries.html
Vault.com, Inc. Countries of the World (InfoPlease) provides maps,
75 Varick St., 8th Fl. history, politics, statistics and other information on
New York, NY 10013 US countries around the world.
Phone: 212-366-4212
E-mail Address: feedback@staff.vault.com Countryreports.org
Web Address: www.vault.com P.O. Box 430
Vault.com, Inc. is a comprehensive career web site Pleasant Grove, UT 84062-0430 US
for employers and employees, with job postings and Phone: 801-208-5635
valuable information on a wide variety of industries. Fax: 801-770-3116
Vault gears many of its features toward MBAs. The Web Address: www.countryreports.org
site has been recognized by Forbes and Fortune Countryreports.org offers a vast array of information
Magazines. on countries around the world.
IX. Consulting Industry Associations Indtravel.com

E-mail Address: admn@indtravel.com
Web Address: www.indtravel.com
International Society of Hospitality Consultants
Indtravel.com offers valuable resources for travelers
(ISHC)
to India, including tips, maps, hotel discounts, links
1444 I St. NW, Ste. 700
and information on history, culture, wildlife and
Washington, DC 20005 US
cities.
Phone: 202-712-9042
Fax: 202-216-9646
Tourism Offices
E-mail Address: lharrison@bostrom.com
1150 15th St. NW
Web Address: www.ishc.com
The International Society of Hospitality Consultants
Phone: 202-334-6000
(ISHC) is a society dedicated to promoting the
Toll Free: 800-765-7678
highest quality of professional consulting standards
E-mail Address: letters@washpost.com
and practices for the hospitality industry.
Web Address: www.washingtonpost.com/wp-
srv/travel/toolbox/tourismoffices.htm
X. Continent & Country Guides & Information The Washington Post has compiled this list of
domestic and international tourism offices.
Africa Guide (The)
Web Address: www.africaguide.com Tourism Offices Worldwide Directory (TOWD)
The Africa Guide provides travel information about E-mail Address: admin@towd.com
hotels, tours, employment, travel documents, Web Address: www.towd.com
charities and cultural facts for the African continent. The Tourism Offices Worldwide Directory (TOWD)
offers information about official government tourism
offices, convention and visitors bureaus, chambers of
commerce and similar agencies that provide free, Phone: 415-986-4422

accurate and unbiased travel information to the Fax: 415-788-5335
public. Toll Free: 800-227-0845
Web Address: www.businesswire.com
VirtualTourist.com, Inc. Business Wire offers news releases, industry- and
4607 Lakeview Canyon Rd., Ste. 468 company-specific news, top headlines, conference
Westlake Village, CA 91361 US calls, IPOs on the Internet, media services and access
E-mail Address: feedback@virtualtourist.com to tradeshownews.com and BW Connect On-line
Web Address: www.virtualtourist.com through its informative and continuously updated
VitualTourist.com, Inc. offers information for web site.
locations around the world, posted and described by
its members. Edgar Online, Inc.
50 Washington St., 11th Fl.
World Factbook (The) Norwalk, CT 06854 US
Central Intelligence Agency, Office of Public Affairs Phone: 203-852-5666
Washington, DC 20505 US Fax: 203-852-5667
Phone: 703-482-0623 Toll Free: 800-416-6651
Fax: 703-482-1739 Web Address: www.edgar-online.com
Web Address: www.cia.gov/library/publications/the- Edgar Online, Inc. is a gateway and search tool for
world-factbook/index.html viewing corporate documents, such as annual reports
Published by the CIA, The World Factbook provides on Form 10-K, filed with the U.S. Securities and
an array of information on every country in the Exchange Commission.
world.
PR Newswire Association LLC
World Time Zones 810 7th Ave., 32nd Fl.
Web Address: www.worldtimezone.com New York, NY 10019 US
The World Time Zones web site contains maps of the Phone: 201-360-6700
world that illustrate the various time zones. The site Toll Free: 800-832-5522
also has tools such as a sun clock, a world clock, a E-mail Address: information@prnewswire.com
call planer, an interactive map and lists of time Web Address: www.prnewswire.com
abbreviations. PR Newswire Association LLC provides
comprehensive communications services for public
World66.com relations and investor relations professionals ranging
E-mail Address: info@world66.com from information distribution and market intelligence
Web Address: www.world66.com to the creation of online multimedia content and
World66.com offers information on countries around investor relations web sites. Users can also view
the world from local editors and travelers. recent corporate press releases. The Association is
owned by United Business Media plc.
XI. Corporate Information Resources
XII. Cruise Industry Associations
bizjournals.com
120 W. Morehead St., Ste. 400 Cruise Lines International Association (CLIA)
Charlotte, NC 28202 US 910 SE 17th St., Ste. 400
Web Address: www.bizjournals.com Fort Lauderdale, FL 33316 US
Bizjournals.com is the online media division of Phone: 754-224-2200
American City Business Journals, the publisher of Fax: 754-224-2250
dozens of leading city business journals nationwide. E-mail Address: info@cruising.org
It provides access to research into the latest news Web Address: www.cruising.org
regarding companies small and large. The Cruise Lines International Association (CLIA) is
the worlds largest trade organization for the cruise
Business Wire industry.
44 Montgomery St., 39th Fl.
San Francisco, CA 94104 US
National Association of Charterboat Operators Fax: 91-124-4013873

P.O. Box 2990 E-mail Address: ceo@ibef.org
Orange Beach, AL 36561 US Web Address: www.ibef.org
Phone: 251-981-5136 India Brand Equity Foundation (IBEF) is a public-
Fax: 251-981-5136 private partnership between the Ministry of
E-mail Address: info@nacocharters.org Commerce and Industry, Government of India, and
Web Address: www.nacocharters.org the Confederation of Indian Industry. The
NACO is a national association of charterboat owners Foundation's primary objective is to build positive
and operators that was formed in 1991. Representing economic perceptions of India globally. It aims to
thousands of individuals all across the United States, effectively present the India business perspective and
its membership includes marine charters who provide leverage business partnerships in a globalizing
fishing, sailing, diving, eco-tours, and other market-place.
excursion vessels who carry passengers for hire.
Statistics Canada
Passenger Vessel Association (PVA) 150 Tunney's Pasture Driveway
901 N. Pitt St., Ste. 100 Ottawa, ON K1A 0T6 Canada
Alexandria, VA 22314 US Phone: 613-951-8116
Phone: 703-518-5005 Fax: 613-951-0581
Fax: 703-518-5151 Toll Free: 800-263-1136
Toll Free: 800-807-8360 Web Address: www.statcan.gc.ca
E-mail Address: pvainfo@passengervessel.com A complete portal to Canadian economic data and
Web Address: www.passengervessel.com statistics.
The Passenger Vessel Association (PVA) is a trade
organization focused on issues and concerns relevant STAT-USA/Internet
to owners and operators of passenger vessels and STAT-USA, HCHB, U.S. Dept. of Commerce
providers of maritime-related products and services. Rm. 4885
XIII. Currency Exchange Phone: 202-482-1986
Fax: 202-482-2164
X-Rates.com Toll Free: 800-782-8872
E-mail Address: tstock@x-rates.com E-mail Address: statmail@esa.doc.gov
Web Address: www.x-rates.com Web Address: www.stat-usa.gov
X-Rates.com allows users to calculate currency STAT-USA/Internet offers daily economic news,
exchanges and to look up historic currency values statistical releases and databases relating to export
and currency photos. and trade, as well as the domestic economy. It is
provided by STAT-USA, which is an agency in the
XIV. Economic Data & Research Economics & Statistics Administration of the U.S.
Department of Commerce. The site mainly consists
of two main databases, the State of the Nation
Eurostat
(SOTN), which focuses on the current state of the
Phone: 32-2-299-9696
U.S. economy; and the Global Business
Toll Free: 80-0-6789-1011
Opportunities (GLOBUS) & the National Trade Data
Web Address: www.epp.eurostat.ec.europa.eu
Bank (NTDB), which deals with U.S. export
Eurostat is the European Union's service that
opportunities, global political/socio-economic
publishes a wide variety of comprehensive statistics
conditions and other world economic issues.
on European industries, populations, trade,
agriculture, technology, environment and other
matters. XV. Entertainment & Amusement Associations-
General
India Brand Equity Foundation (IBEF)
249-F Sector 18 American Association of Museums (AAM)
Udyog Vihar Phase IV 1575 Eye St., Ste. 400
Gurgaon, Haryana 122015 India Washington, DC 20005 US
Phone: 91-124-4014060 Phone: 202-289-1818
Fax: 202-289-6578 Founded in 1979 as a not-for-profit organization, the

Toll Free: 866-226-2150 World Airline Entertainment Association (WAEA) is
E-mail Address: servicecentral@aam-us.org a worldwide network, representing nearly 100
Web Address: www.aam-us.org airlines and over 250 airline suppliers and related
The American Association of Museums (AAM) companies, committed to excellence in inflight
seeks to enhance the ability of museums to serve the entertainment (IFE), communications and services.
public interest.
XVI. Food Service Industry Associations
International Association of Assembly Managers
(IAAM) International Flight Services Association (IFSA)
635 Fritz Dr., Ste. 100 1100 Johnson Ferry Rd., Ste. 300
Coppell, TX 75019-4442 US Atlanta, GA 30342 US
Phone: 972-906-7441 Phone: 404-252-3663
Fax: 972-906-7418 Fax: 404-252-0774
E-mail Address: mike.meyers@iaam.org E-mail Address: ifsa@kellencompany.com
Web Address: www.iaam.org Web Address: www.ifsanet.com
The International Association of Assembly Managers The International Flight Services Association (IFSA),
(IAAM) is an international trade organization formerly the International Inflight Food Service
representing managers and suppliers of public Association, informs the public with respect to
assembly facilities, such as arenas, amphitheaters, educational and career opportunities within the multi-
auditoriums, convention centers/exhibit halls, billion-dollar inflight and railway food service
performing arts venues, stadiums and university industry.
complexes.
XVII. Government Agencies-Hong Kong
International Special Events Society (ISES)
401 N. Michigan Ave.
GovHK
Chicago, IL 60611-4267 US
12 Harbour Rd.
Phone: 312-321-6853
16/F-22/F and 25/F Wanchai Twr.
Fax: 312-673-6953
Wanchai, Hong Kong China
Toll Free: 800-688-4737
Phone: 852-183-5500
E-mail Address: info@ises.com
E-mail Address: enquiry@1835500.gov.hk
Web Address: www.ises.com
Web Address: www.gov.hk
The International Special Events Society (ISES) is
GovHK is the one-stop portal of the Hong Kong
comprised of over 7,200 professionals in over 38
Special Administrative Region (HKSAR)
countries representing special event planners and
Government. GovHK features links to governmental
producers (from festivals to trade shows), caterers,
agencies, information and services. It also organizes
decorators, florists, destination management
them by user groups (transport, business, trade) and
companies, rental companies, special effects experts,
subjects (education, youth, etc.).
tent suppliers, audio-visual technicians, event and
convention coordinators, balloon artists, educators,
journalists, hotel sales managers, specialty XVIII. Government Agencies-India
entertainers, convention center managers, and many
more professional disciplines. Ministry of Tourism-Government of India
48 Church St.
World Airline Entertainment Association K.F.C. Bldg.
8400 Westpark Dr., 2nd Fl. Bangalore, India
McLean, VA 22102 US Phone: 5585417
Phone: 703-610-9021 E-mail Address: info@tourisminindia.com
Fax: 703-610-0255 Web Address: www.tourisminindia.com
Toll Free: 866-890-7356 The Ministry of Tourism, hosted by the Government
E-mail Address: info@waea.org of India, includes information for travelers in India.
Web Address: 222.waea.org The site provides city by city guides, information
regarding airlines, hotels, railways and tour operators,
locations of foreign consulates, events and a help American Resort Development Association
desk. (ARDA)
1201 15th St. NW, Ste. 400
XIX. Government Agencies-Singapore Washington, DC 20005-2842 US
Phone: 202-371-6700
Singapore Government Online (SINGOV) Fax: 202-289-8544
140 Hill St. E-mail Address: hnusbaum@arda.org
MICA Bldg., 5th Fl. Web Address: www.arda.org
179369 Singapore The American Resort Development Association
E-mail Address: singov_webmaster@mica.gov.sg (ARDA) seeks to foster and promote the growth of
Web Address: www.gov.sg the hotel and lodging industry and to serve its
Singapore Government Online (SINGOV) is the members through education, advocacy and public
default homepage for the Singapore Government and relations.
is a portal for governmenal information. The website
lists governmental agencies, news, information, Asian American Hotel Owners Association
policies and inititives. (AAHOA)
7000 Peachtree Dunwoody Rd., Bldg. 7
XX. Hotel, Hostel & Rental Information Atlanta, GA 30328 US
Phone: 404-816-5759
Fax: 404-816-6260
Airporthotelguide.com
E-mail Address: info@aahoa.com
Toll Free: 877-855-7773
Web Address: www.aahoa.com
E-mail Address: help@airporthotelguide.com
The Asian American Hotel Owners Association
Web Address: www.airporthotelguide.com
(AAHOA) provides an active forum in which Asian
Airporthotelguide.com lets travelers find airport
American hotel owners can communicate, interact
hotels by location, covering 212 cities and more than
and secure their position within the hospitality
3,000 hotels.
industry.
XXI. Hotel/Lodging Associations Australian Hotels Association
24 Brisbane Ave.
Alberta Hotel and Lodging Association (AHLA) Barton, ACT 2600 Australia
5241 Calgary Trail, Ctr. 104, Ste. 401 Phone: 61-2-6273-4007
Edmonton, AB T6H 5G8 Canada Fax: 61-2-6273-4011
Phone: 780-436-6112 E-mail Address: aha@aha.org.au
Fax: 780-436-5404 Web Address: www.aha.org.au
Toll Free: 800-649-1242 The Australian Hotels Association seeks to protect
Web Address: www.ahla.ca and develop the interests of Australia's hotel industry.
The Alberta Hotel and Lodging Association (AHLA)
seeks to provide an effective voice for approved Bahamas Hotel Association
travel accommodations in Alberta to both the P.O. Box N-7799
government and the public. Nassau, Bahamas
Phone: 242-322-8381
American Hotel and Lodging Association Fax: 242-502-4220
1201 New York Ave. NW, Ste. 600 E-mail Address: bha@bahamashotels.org
Washington, DC 20005-3931 US Web Address: www.bhahotels.com
Phone: 202-289-3100 The Bahamas Hotel Association seeks to promote,
Fax: 202-289-3199 increase and regulate tourism through the
E-mail Address: informationcenter@ahla.com cooperation, understanding and close association
Web Address: www.ahla.com among hotel owners and operators in the Bahamas.
The American Hotel and Lodging Association is a
federation of state lodging associations throughout Belgium Hotel Association
the U.S. Anspachlaan 111, Bus 4
Brussels, B-1000 Belgium
Phone: 02-513-7814 Federation of Hotel & Restaurant Associations of

E-mail Address: fed.vlaanderen@horeca.be India (FHRAI)
Web Address: www.horecabrussel.be 23 Kasturba Gandhi Marg
The Belgium Hotel Association represents members B-82, 8th Fl., Himalaya House
of the hotel and catering industry in Belgium. New Delhi, 110 001 India
Phone: 011-40780780
British Hospitality Association Fax: 011-40780777
55-56 Lincoln's Inn Fields E-mail Address: fhrai@vsnl.com
London, WC2A 3BH UK Web Address: www.fhrai.com
Phone: 0207-404-7744 The Federation of Hotel & Restaurant Associations
Fax: 0207-404-7799 of India (FHRAI) is the apex body of the four
E-mail Address: bha@bha.org.uk regional associations representing the hospitality
Web Address: www.bha.org.uk industry.
The British Hospitality Association represents the
hotel, restaurant and catering industry in the United German Hotel Association
Kingdom. KeithstraBe 6
Berlin, 10787 Germany
Caribbean Hotel & Tourism Association (CHTA) Phone: 030-318048-0
2655 Le Jeune Rd., Ste. 910 Fax: 030-318048-28
Coral Gables, FL 33134 US E-mail Address: info@dehoga-berlin.de
Phone: 305-443-3040 Web Address: www.dehoga-berlin.de
E-mail Address: The German Hotel Association is an organization that
membership@caribbeanhotelandtourism.com represents the economical, social and professional
Web Address: www.caribbeanhotels.org interests of the entire German hospitality industry.
The Caribbean Hotel &Tourism Association (CHTA)
is dedicated to excellence in hospitality, leadership in Global Hotel Alliance
marketing and sustainable growth in tourism, to the 28 Blvd. du Pont-d'Arve
benefit of its members and the wider Caribbean Geneva, 1205 Switzerland
community. Phone: 41-22-596-4460
Fax: 41-22-596-4469
Ehotelier.com Web Address: www.globalhotelalliance.com
11-19 Albany St. The Global Hotel Alliance is the world’s largest
Crows Nest, Level 3, Ste. 5 alliance of independent hotel groups, with hotels
Sydney, New South Wales 2065 Australia across the world. The group's web site provides
Phone: 61-2-9437-0456 destination information and tools for customers and
Fax: 61-2-9437-0299 travel agents to book flights and make hotel
Web Address: www.ehotelier.com reservations.
Ehotelier.com is dedicated to meeting the needs of
the international hoteliers' community. Its site offers Hotel Association of Canada (HAC)
in-depth lists of industry organizations. 130 Albert St., Ste. 1206
Ottawa, ON K1P 5G4 Canada
European Hotel Managers Association (EHMA) Phone: 613-237-7149
Via Nazionale 7 Fax: 613-237-8928
Rome, 00184 Italy E-mail Address: info@hotelassociation.ca
Phone: 39-06-481-8888 Web Address: www.hotelassociation.ca
Fax: 39-06-4788-0826 The Hotel Association of Canada (HAC) is a national
E-mail Address: secretariat.ehma@ehma.com organization representing the accommodation
Web Address: www.ehma.com industry in Canada.
The European Hotel Managers Association (EHMA)
represents all hotel managers operating first-class and Hotel Association of India (HAI)
luxury hotels of international repute. B-212-214 Somdutt Chamber 1
Bhikaji Cama Pl.
New Delhi, 110 066 India
Phone: 91-11-2617-1110 E-mail Address: info@ihf.ie

Fax: 91-11-2617-1115 Web Address: www.ihf.ie
E-mail Address: hai@ndf.vsnl.net.in The Irish Hotels Federation (IHF) is the national
Web Address: www.hotelassociationofindia.com organization of the hotel industry in Ireland.
The Hotel Association of India (HAI) represents the
hospitality industry in India. The web site has Israel Hotel Association (IHA)
information on the whole spectrum of hotels and 29 Hamered St.
hotel groups in the country. P.O. Box 50066
Tel-Aviv, 61500 Israel
Hotel Technology Next Generation Phone: 972-3-5170131
650 E. Algonquin Rd., Ste. 106 Fax: 972-3-5100197
Schaumburg, IL 60173 US Web Address: www.israelhotels.org.il
Phone: 847-303-5560 The Israel Hotel Association (IHA) is the
E-mail Address: info@htng.org representative body of Israel's hotel industry.
Web Address: www.htng.org
Hotel Technology Next Generation is a trade Japan Hotel Association (JHA)
association that facilitates the development of next- Web Address: www.j-hotel.or.jp
generation, customer-centric technologies to better The Japan Hotel Association (JHA) represents the
meet the needs of the global hotel community. leading Japanese hotels.
Hotels, Restaurants and Cafes in Europe Malaysian Association of Hotels

(HOTREC) 1 Ampang Ave.
111 Blvd. Anspach, Ste. 4 C5-3, Wisma MAH, Jalan Ampang Utama 1/1,
Brussels, B-1000 Belgium Ampang Kuala Lumpur, 68000 Malaysia
Phone: 32-2-513-62-23 Phone: 603-4251-8477
Fax: 32-2-502-41-73 Fax: 603-4252-8477
E-mail Address: main@hotrec.org E-mail Address: info@hotels.org.my
Web Address: www.hotrec.org Web Address: www.hotels.org.my
Hotels, Restaurants and Cafes in Europe (HOTREC) The Malaysian Association of Hotels seeks to unite
brings together 39 national hospitality associations in Malaysian hotels into one representative body.
24 countries across Europe. The organization
monitors EU policies and brings the industries Singapore Hotel Association (SHA)
concerns to EU decision-makers. 260 Tanjong Pagar Rd.
04-01/03
International Hotel and Restaurant Association 088542 Singapore
(IHRA) Phone: 65-6513-0233
Rue de Montbrillant 87 Fax: 65-6438-7170
Geneva, CH-1202 Switzerland E-mail Address: secretariat@sha.org.sg
Phone: 41-(0)22-734-8041 Web Address: www.sha.org.sg
Fax: 41-(0)22-734-8056 The Singapore Hotel Association's (SHA) mission is
E-mail Address: info@ih-ra.com to promote the interest of its members within the
Web Address: www.ih-ra.com hotel industry.
The International Hotel and Restaurant Association
(IHRA) serves the needs of the international Swedish Hotels and Restaurants Association
hospitality industry by monitoring issues that are (SHRA)
raised by major international organizations involved Kammakargatan 39
in tourism. P.O. Box 1158
Stockholm, 111 81 Sweden
Irish Hotels Federation (IHF) Phone: 08-762-7400
13 Northbrook Rd. E-mail Address: info@shr.se
Dublin, 6 Ireland Web Address: www.shr.se
Phone: 01-497-6459
Fax: 01-497-4613
The Swedish Hotels and Restaurants Association Web Address: www.plunkettresearch.com

(SHRA) represents the hotel and restaurant industries Plunkett Research, Ltd. is a leading provider of
in Sweden. market research, industry trends analysis and
business statistics. Since 1985, it has served clients
Thai Hotels Association (THA) worldwide, including corporations, universities,
203-209/3 Ratchadamnoen Klang Ave. libraries, consultants and government agencies. At
Bowonniwet the firm's web site, visitors can view product
Bangkok, 10200 Thailand information and pricing and access a great deal of
Phone: 66-2281-9496 basic market information on industries such as
Fax: 66-2281-4188 financial services, infotech, e-commerce, health care
E-mail Address: info@thaihotels.org and biotech.
Web Address: www.thaihotels.org
The Thai Hotels Association (THA) is an STR Global (Smith Travel Research)
organization of leading hotels representing every part 735 East Main Street
of Thailand. Hendersonville, TN 37075 US
Phone: 615 824 8664
XXII. Industry Research/Market Research Fax: 615 824 3848
E-mail Address: info@smithtravelresearch.com
Forrester Research Web Address: www.strglobal.com
400 Technology Sq. In 2008, STR brought together Deloitte’s
Cambridge, MA 02139 US HotelBenchmark and The Bench to form STR
Phone: 617-613-6000 Global. STR Global offers monthly, weekly, and
Fax: 617-613-5200 daily STAR benchmarking reports to more than
Toll Free: 866-367-7378 38,000 hotel clients, representing nearly 5 million
Web Address: www.forrester.com rooms worldwide. STR Global and STR are now the
Forrester Research identifies and analyzes emerging world’s foremost sources of hotel performance trends
trends in technology and their impact on business. and will offer the definitive global hotel database and
Among the firm's specialties are the financial development pipeline. STR is headquartered in
services, retail, health care, entertainment, Hendersonville, TN, and STR Global is based in
automotive and information technology industries. London, with a satellite office in Singapore.
www.strglobal.com now combines the websites of
Marketresearch.com HotelBenchmark, Smith Travel Research and The
11200 Rockville Pike, Ste. 504 Bench.
Rockville, MD 20852 US
Phone: 240-747-3000 XXIII. Internet Usage Statistics
Fax: 240-747-3004
Toll Free: 800-298-5699 comScore, Inc.
E-mail Address: 11950 Democracy Dr.
customerservice@marketresearch.com Reston, VA 20190 US
Web Address: www.marketresearch.com Phone: 703-438-2000
Marketresearch.com is a leading broker for Fax: 703-438-2051
professional market research and industry analysis. Toll Free: 866-638-3835
Users are able to search the company's database of Web Address: www.comscore.com
research publications including data on global comScore, Inc. provides data analytics and solutions
industries, companies, products and trends. that help companies build profitable, sustainable
businesses. The firm's consumer behavior insights are
Plunkett Research, Ltd. a guide for marketing and trading strategies.
P.O. Drawer 541737
Houston, TX 77254-1737 US XXIV. MBA Resources
Phone: 713-932-0000
Fax: 713-932-7080 MBA Depot
E-mail Address: Phone: 512-499-8728
customersupport@plunkettresearch.com Web Address: www.mbadepot.com
MBA Depot is an online community for MBA Fax: 44 1932 570920

professionals. Web Address: www.ifalpa.org
IFALPA is a non-political, non-profit making
XXV. Passports organization which represents over 100,000 airline
pilots represented by over 100 Member Associations
American Passport Express from around the world. The Federation seeks to
Toll Free: 800-455-5166 achieve its objectives through the activities of its
E-mail Address: component groups - elected Officers, appointed
customerservice@americanpassport.com Representatives, its expert Committees and the
Web Address: www.americanpassport.com Secretariat.
American Passport Express is a service that works
with the U.S. Passport Agency and foreign XXVII. Privacy & Consumer Matters
consultancies to secure US passports and visas within
24 hours. National Fraud Information Center (NFIC)
c/o National Consumers League
VIP Passports and Visa Services 1701 K St. NW, Ste. 1200
2012 Louisiana St. Washington, DC 20006 US
Houston, TX 77002 US Phone: 202-835-3323
Phone: 713-659-8472 E-mail Address: info@nclnet.org
Fax: 713-659-3767 Web Address: www.fraud.org
Toll Free: 800-876-8472 The National Fraud Information Center (NFIC)
E-mail Address: info@vippassports.com covers all types of fraud and provides information
Web Address: www.vippassports.com about reporting fraud, as well as posting fraud alerts.
VIP Passports and Visa Services is a 24 hour passport
and visa service that also provides birth certificates XXVIII. Railroad Associations
and driving permits.
Association of American Railroads (AAR)
XXVI. Pilots Associations 50 F St. NW
Aircraft Owners and Pilots Association (AOPA) Phone: 202-639-2100
421 Aviation Way Fax: 202-639-2558
Frederick, MD 21701 US E-mail Address: kdonley@aar.org
Fax: 301-695-2375 Web Address: www.aar.org
Toll Free: 800-872-2672 The Association of American Railroads (AAR) is an
Web Address: www.aopa.org industry association whose members include major
The Aircraft Owners and Pilots Association, a not- freight railroads in North America and Amtrak--the
for-profit organization dedicated to general aviation, U.S. passenger train operator. The association
was incorporated on May 15, 1939. Membership represents the various interests of its railroad industry
totals over 400,000 private and professional pilots. members.
Airline Pilots Association (ALPA) Association of Train Operating Companies

1625 Massachusetts Ave NW (ATOC)
Washington, DC 20036 US 40 Bernard Street
Phone: 703-689-2270 3rd Floor
Web Address: www.alpa.org London, WC1N 1BY UK
ALPA is an association for professional airline pilots Phone: 020-7841-8000
in the United States, in Canada and internationally. E-mail Address: enquiry@atoc.org
Web Address: www.atoc.org
International Federation of Airline Pilots' ATOC represents Britain's passenger train companies
Associations (IFALPA) to the government, regulatory bodies, the media and
Gogmore Lane, Chertsey other opinion formers on transport policy issues.
Surrey, KT16 9AP UK
Phone: 44 1932 571711
European Association for the Development of Phone: 212-404-6477

Railway Transport (AEDTF) Fax: 212-977-9760
Caisse d' Epargne des Alpes Toll Free: 800-540-9609
10 rue Hebert E-mail Address: feedback@zagat.com
Grenoble, F-38000 France Web Address: www.zagat.com
E-mail Address: info@aedtf.org The Zagat Survey offers information, including
Web Address: www.aedtf.org ratings and reviews, on restaurants, hotels, nightlife
The European Association for the Development of and attractions throughout the U.S.
Railway Transport (AEDTF) promotes the
development and maintenance of the European XXXI. Retail Industry Associations
railway system.
Self-Service & Kiosk Association
XXIX. Restaurant Industry Associations 13100 Eastpoint Park Blvd.
Louisville, KY 40223 US
American Culinary Federation (ACF) Phone: 502-241-7545
180 Ctr. Place Way Fax: 502-241-1385
St. Augustine, FL 32095 US Web Address: www.kiosks.org
Phone: 904-824-4468 The Self-Service & Kiosk Association (SSKA) is the
Fax: 904-825-4758 only professional membership association serving the
Toll Free: 800-624-9458 needs and promoting the interests of companies
E-mail Address: helpdesk@acfchefs.net engaged in the self-service and kiosk industry.
Web Address: www.acfchefs.org Members are manufacturers, resellers and distributors
The American Culinary Federation (ACF) promotes of kiosks, kiosk components and digital signage. Also
the professional image of American chefs worldwide included are deployers and end-users of kiosks in
through education among chefs at all levels, from retail, financial services, hospitality and travel,
apprentices to certified master chefs. entertainment, human resources, health care,
government and others. Members also include kiosk
National Restaurant Association (NRA) and digital signage installation, maintenance,
1200 17th St. NW publishers, tradeshows, consultants and service
Washington, DC 20036 US companies.
Phone: 202-331-5900
Fax: 202-331-2429 XXXII. Spa Industry Associations
Toll Free: 800-424-5156
Web Address: www.restaurant.org International Spa Association (ISPA)
The National Restaurant Association (NRA) is the 2365 Harrodsburg Rd., Ste. A325
leading business association for the restaurant Lexington, KY 40504 US
industry. Its web site offers extensive industry Phone: 859-226-4326
information as well as government news, trends and Fax: 859-226-4445
membership perks. Toll Free: 888-651-4772
E-mail Address: ispa@ispastaff.com
XXX. Restaurant Industry Resources Web Address: www.experienceispa.com
The International Spa Association (ISPA) is
CuisineNet recognized worldwide as one of the leading
199 Fremont St., 12th Fl. professional organizations and voices of the spa
San Francisco, CA 94105 US industry. It provides educational and networking
Phone: 415-344-3118 opportunities, promotes the value of the spa
Web Address: www.cuisinenet.com experience and speaks as the authoritative voice to
CuisineNet allows users to search for restaurants in foster professionalism and growth. ISPA represents
12,000 U.S. cities. more than 3,000 health and wellness facilities and
providers in 75 countries.
Zagat Survey
4 Columbus Cir.
New York, NY 10019 US
XXXIII. Trade Associations-General Fax: 41-22-731-42-06

E-mail Address: enquiries@wto.og
BUSINESSEUROPE Web Address: www.wto.org
168 Ave. de Cortenbergh The World Trade Organization (WTO) is a global
Brussels, 1000 Belgium organization dealing with the rules of trade between
Phone: 32-0-2-237-65-11 nations. To become a member, nations must agree to
Fax: 32-0-2-231-14-45 abide by certain guidelines. Membership increases a
E-mail Address: main@businesseurope.eu nation's ability to import and export efficiently.
Web Address: www.businesseurope.eu
BUSINESSEUROPE is a major European trade XXXV. Transport for Animals
federation that operates in a manner similar to a
chamber of commerce. Its members are the central Animal Transportation Association
national business federations of the 34 countries 745 Winding Trl.
throughout Europe from which they come. Holly Lake Ranch, TX 75765 US
Companies cannot become direct members of Phone: 903-769-9759
BUSINESSEUROPE, though there is a support group Fax: 903-704-0970
which offers the opportunity for firms to encourage E-mail Address: info@aata-animaltransport.org
BUSINESSEUROPE objectives in various ways. Web Address: www.aata-animaltransport.org
The Animal Transportation Association is dedicated
Ministry of External Affairs-Gov. of India to safe transport of animals by sea, air and land. The
South Block website includes an online directory of professionals
New Delhi, 110 011 India involved in shipping animals as well as information
Phone: 23011127 on transporting animals.
Fax: 23013254
E-mail Address: dcpf@mea.gov.in Transporting Live Animals Information
Web Address: www.mea.gov.in 25 Cherokee Dr.
The Government of India Ministry of External Peters, MO 63376-3927 US
Affairs website includes a list of Honorary Phone: 301-734-7833
Consulates, international organizations, trade and Toll Free: 877-894-1960
informational offices in India as well as links to E-mail Address: webmaster@traveloasis.com
general information about India. Web Address: www.traveloasis.com/tranlivan.html
The Transporting Live Animals Information web site
The Associated Chambers of Commerce and details information on traveling with or transporting
Industry of India (ASSOCHAM) live animals.
1 Community Ctr. Zamrudpur
Kailash Colony XXXVI. Transportation Industry Associations
Phone: 46550555 ITS America (Intelligent Transportation Society
Fax: 46536481 of America)
E-mail Address: assocham@nic.in 1100 17th St. NW, Ste. 1200
Web Address: www.assocham.org Washington, DC 20036 US
The Associated Chambers of Commerce and Industry Phone: 202-484-4847
of India (ASSOCHAM) has a membership of more Fax: 202-484-3483
than 300 chambers and trade associations and serves Toll Free: 800-374-8472
members from all over India. E-mail Address: info@itsa.org
Web Address: www.itsa.org
XXXIV. Trade Associations-Global ITS America (Intelligent Transportation Society of
America) is a nonprofit organization made up of
World Trade Organization (WTO) members interested in furthering intelligent
Centre William Rappard transportation systems.
Rue de Lausanne 154
Geneva 21, CH-1211 Switzerland
Phone: 41-22-739-51-11
XXXVII. Travel & Health Web Address: www.asta.org

The American Society of Travel Agents (ASTA) is
Center for Disease Control – CDC Travel one of the world's largest associations of travel
1600 Clifton Rd. professionals.
Atlanta, GA 30333 US
Toll Free: 800-232-4636 Association of Corporate Travel Executives
E-mail Address: cdcinfo@cdc.gov (ACTE)
Web Address: www.cdc.gov/travel/default.aspx 515 King St., Ste. 440
The CDC Travel section of the Center for Disease Alexandria, VA 22314 US
Control's web site provides health information on Phone: 703-683-5322
worldwide travel. Fax: 703-683-2720
E-mail Address: info@acte.org
International Association for Medical Assistance Web Address: www.acte.org
to Travelers (IAMAT) The Association of Corporate Travel Executives
1623 Military Rd., Ste. 279 (ACTE) serves the specialized travel interests of
Niagara Falls, NY 14304-1745 US corporate purchasers and travel service suppliers
Phone: 716-754-4883 from nearly 50 countries.
E-mail Address: info@iamat.org
Web Address: www.iamat.org Association of Retail Travel Agents (ARTA)
The International Association for Medical Assistance c/o Travel Destinations, Inc.
to Travelers (IAMAT) aims to advise travelers about 4320 North Miller Rd.
health risks, the geographical distribution of diseases Scottsdale, AZ 85251 US
and immunization requirements for all countries, as Fax: 615-985-0600
well as to make competent medical care available to Toll Free: 800-969-6069
travelers by western-trained, English-speaking E-mail Address: info@artaonline.com
doctors. Web Address: www.artaonline.com
The Association of Retail Travel Agents (ARTA) is
International Travel and Health one of the largest nonprofit associations in North
Ave. Appia 20 America to exclusively represent travel agents.
Geneva, CH-1211 Switzerland
Phone: 41-22-791-2111 Association of Travel Marketing Executives
Fax: 41-22-791-3111 (ATME)
E-mail Address: cdsdoc@who.int P.O. Box 3176
Web Address: www.who.int/ith West Tisbury, MA 02575 US
The International Travel and Health section of the Phone: 508-693-0550
World Health Organization web site provides Fax: 508-693-0115
information about health and international travel. E-mail Address: admin@atme.org
Web Address: www.atme.org
Travel Health Online The Association of Travel Marketing Executives
E-mail Address: service@shoreland.com. (ATME) is a global professional association of
Web Address: www.tripprep.com senior-level travel marketing executives dedicated to
Travel Health Online provides information on health providing cutting-edge information, education and
issues related to specific destinations worldwide. opportunities for meaningful networking with peers.
XXXVIII. Travel Business & Professional Council of Hotel and Restaurant Trainers
Associations (CHART)
P.O. Box 2835
Westfield, NJ 07091 US
American Society of Travel Agents (ASTA)
Phone: 800-463-5918
1101 King St., Ste. 200
Fax: 800-427-5436
Alexandria, VA 22314 US
E-mail Address: chart@chart.org
Fax: 703-739-3268
Web Address: www.chart.org
Toll Free: 800-275-2782
E-mail Address: askasta@astahq.com
The Council of Hotel and Restaurant Trainers Fax: 91-11-25750028

(CHART) is an association of professionals from E-mail Address: iato@airtelbroadband.in
national and international lodging and foodservice Web Address: www.iato.in
companies dedicated to training in the hospitality The Indian Association of Tour Operators website
industry. includes a list of important tourism links, a currency
converting tool and travel information.
Hospitality Financial and Technology
Professionals (HFTP) International Airlines Travel Agent Network
11709 Boulder Ln., Ste. 110 (IATAN)
Austin, TX 78726 US 800 Place Victoria, Ste. 800
Phone: 512-249-5333 Montreal, QC H4Z 1M1 Canada
Fax: 512-249-1533 Phone: 514-874-0202
Toll Free: 800-646-4387 Fax: 514-874-9632
E-mail Address: Education@hftp.org Toll Free: 1-877-734-2826
Web Address: www.hftp.org E-mail Address: info@iatan.org
Hospitality Financial and Technology Professionals Web Address: www.iatan.org
(HFTP) is a organization that caters to the needs of The International Airlines Travel Agent Network
the hospitality industry, principally to those (IATAN) seeks to promote professionalism;
individuals who perform accounting, financial, administer meaningful and impartial business
management or information technology activities. standards; and provide cost-effective products,
services and educational programs that benefit the
Hospitality Sales and Marketing Association travel industry.
International (HSMAI)
1760 Old Meadow Rd., Ste. 500 International Association of Tour Managers
McLean, VA 22102 US (IATM)
Phone: 703-506-3280 397 Walworth Rd.
Fax: 703-506-3266 London, SE17 2AW UK
E-mail Address: info@hsmai.org Phone: 44-20-7703-9154
Web Address: www.hsmai.org Fax: 44-20-7703-0358
The Hospitality Sales and Marketing Association E-mail Address: ron@iatm.co.uk
International (HSMAI) is an organization of sales and Web Address: www.iatm.co.uk
marketing professionals representing all segments of The International Association of Tour Managers
the hospitality industry. (IATM) is as a forum for professional tour managers,
promoting their services and representing their views
Hotel Booking Agents Association (HBAA) at national, European Union and international levels.
3000 Cathedral Hill
Guildford, Surrey GU2 7YB UK International Executive Housekeepers Association
Phone: 0845-603-3349 (IEHA)
Fax: 01483-243501 1001 Eastwind Dr., Ste. 301
E-mail Address: secretariat@hbaa.org.uk Westerville, OH 43081-3361 US
Web Address: www.hbaa.org.uk Phone: 614-895-7166
The Hotel Booking Agents Association (HBAA) Fax: 614-895-1248
represents industry specialists for hotel and Toll Free: 800-200-6342
conference bookings in the U.K. and throughout the E-mail Address: excel@ieha.org
world, in all grades and classifications of hotels, Web Address: www.ieha.org
lodges, apartments, suites and bed and breakfasts, as The International Executive Housekeepers
well as all types of conference and meeting venues. Association (IEHA) is a professional organization for
executive housekeepers, directors of environmental
Indian Association of Tour Operators services, managers within the housekeeping or
404 Padma Twr. II custodial industries and suppliers of custodial goods
22 Rajendra Pl. and services.
Phone: 91-11-25750034
International Federation of Women's Travel National Society of Minorities in Hospitality

Organizations (IFWTO) 107 S. West St., PMB 119
Avda Palma de Mallorca 15, Edificio Espana 1 Alexandria, VA 22314 US
P.O. Box 466 Phone: 703-549-9899
Torremolinos, Malaga 29620 Spain Fax: 703-997-7795
Phone: 34-95-205-7060 E-mail Address: hq@nsmh.org
Fax: 34-95-205-8418 Web Address: www.nsmh.org
E-mail Address: ifwto@ifwto.org The National Society of Minorities in Hospitality
Web Address: www.ifwto.org strives to establish a working relationship between
The International Federation of Women's Travel the hospitality industry and minority students.
Organizations (IFWTO) is a worldwide network of
professional women in the travel and tourism Network of Executive Women in Hospitality, Inc.
industry. (NEWH)
P.O. Box 322
International Society of Travel and Tourism Shawano, WI 54166 US
Educators (ISTTE) Fax: 800-693-6394
23220 Edgewater Toll Free: 800-593-6394
St. Clair Shores, MI 48082 US Web Address: www.newh.org
Phone: 586-294-0208 The Network of Executive Women in Hospitality,
Fax: 586-294-0208 Inc. (NEWH) brings together professionals from all
E-mail Address: joannb@istte.org facets of the hospitality industry by providing
Web Address: www.istte.org opportunities for education, professional
The International Society of Travel and Tourism development and networking. Although primarily a
Educators (ISTTE) is an international organization of U.S.-based organization, NEWH does have
over 300 educators in travel, tourism and related international chapters in Toronto and London.
fields, representing all levels of educational
institutions, ranging from professional schools and Outside Sales Support Network (OSSN)
high schools to four-year colleges and graduate 22410 68th Ave. E
institutions. Bradenton, FL 34211 US
Phone: 941-322-9700
National Association for Travel Agents Singapore Fax: 941-981-1902
120 Lower Delta Rd. E-mail Address: info@ossn.com
03-16 Cendex Ctr. Web Address: www.ossn.com
169208 Singapore The Outside Sales Support Network (OSSN)
Phone: 65-6534-0187 represents and supports independent travel agents,
Fax: 65-6534-4726 home based travel agencies, independent contractors
E-mail Address: enquiry@natas.travel and outside sales travel agents.
Web Address: natas.travel
National Association for Travel Agents Singapore is Professional Association of Innkeepers
a membership organization which supports the travel International (PAII)
agents in Singapore. 207 White Horse Pike
Haddon Heights, NJ 08035 US
National Concierge Association (NCA) Phone: 856-310-1102
Phone: 612-317-2932 Fax: 856-310-1105
E-mail Address: Toll Free: 800-468-7244
info@nationalconciergeassociation.com E-mail Address: jay@paii.org
Web Address: Web Address: www.paii.org
www.nationalconciergeassociation.com The Professional Association of Innkeepers
The National Concierge Association (NCA) strives to International (PAII) represents innkeepers worldwide
provide networking, educational and promotional and acts as a forum for lodging-related issues.
opportunities to concierges throughout the world.
Professional Internet Travel Alliance (PITA) The Travel Institute is an international nonprofit
4464 Young Dr., Ste. 100 organization that educates and certifies travel
Carrollton, TX 75010 US industry professionals at all career stages.
Phone: 972-394-5248
Fax: 972-394-5349 Travel Agents Federation of India (TAFI)
E-mail Address: cdikmen@pitaonline.com 509 The Ave., Int'l Airport Rd.
Web Address: www.pitaonline.com Opp Hotel Leela, Andheri (East)
The Professional Internet Travel Alliance (PITA) is a Mumbai, 400 059 India
trade association made up of reputable travel Phone: 022-28391111
professionals and suppliers who conduct business on Fax: 022-28255050
the Internet. The PITA Certified Web Site emblem on E-mail Address: info@tafi.in
a travel site indicates that it is backed by a reputable Web Address: www.tafionline.com
travel professional. The Travel Agents Federation of India (TAFI) is an
organization formed to regulate the travel industry in
Singapore Exhibition & Convention Bureau India in accordance with sound business principles
(SECB) and ethics.
1 Orchard Spring Ln.
Tourism Ct. XXXIX. Travel Industry Associations
247729 Singapore
Phone: 65-6736-6622 Association for Tourism and Leisure Education
Fax: 65-6736-9423 (ATLAS)
E-mail Address: STB_Visitsingapore@stb.gov.sg Travit
Web Address: www.visitsingapore.com P.O. Box 3042
The Singapore Exhibition & Convention Bureau Arnhem, 6802-DA The Netherlands
(SECB) assists business event organizers, Phone: 31-26-4452699
corporations and associations by providing Fax: 31-26-4452932
comprehensive and impartial information on E-mail Address: info@atlas-euro.org
Singapore’s meeting and exhibition facilities, Web Address: www.atlas-euro.org
incentive venues and industry partners. The Association for Tourism and Leisure Education
(ATLAS) seeks to develop transnational educational
Society of Incentive and Travel Executives initiatives in tourism and leisure.
401 N. Michigan Ave.
Chicago, IL 60611 US Canadian Tourism Commission (CTC)
Phone: 312-321-5148 1055 Dunsmuir St./Box 49230, Ste. 1400
Fax: 312-527-6783 Vancouver, BC V7X 1L2 Canada
E-mail Address: Marcie_Valerio@site-intl.org Phone: 604-638-8300
Web Address: www.site-intl.org E-mail Address: GoMediaCanada@ctc-cct.ca
The Society of Incentive and Travel Executives is a Web Address: www.corporate.canada.travel
worldwide organization of business professionals The Canadian Tourism Commission (CTC) is a
dedicated to the recognition and development of national organization whose purpose is the promotion
motivational and performance improvement of the Canadian tourism industry, as well as acting as
strategies in the travel industry. a liaison between tourism companies and the
Canadian government.
The Travel Institute
148 Linden St., Ste. 305 Central European Countries Travel Association
Wellesley, MA 02482 US (CECTA)
Phone: 781-237-0280 Barn Farm, Milcombe
Fax: 781-237-3860 Banbury, Oxfordshire OX15 4RU UK
Toll Free: 800-542-4282 Phone: 44-1295-724404
E-mail Address: info@thetravelinstitute.com Fax: 44-1295-720089
Web Address: www.thetravelinstitute.com E-mail Address: info@cecta.org
Web Address: www.cecta.org
The Central European Countries Travel Association E-mail Address: webmaster@chrie.org

(CECTA) brings together the collective interests of Web Address: www.chrie.org
Austria, the Czech Republic, Germany, Hungary, The International Council on Hotel, Restaurant and
Slovakia and Poland and their travel industries. Institutional Education (I-CHRIE) is the global
advocate of hospitality and tourism education for
Destination Marketing Association International schools, colleges and universities offering programs
2025 M St. NW, Ste. 500 in hotel and restaurant management, foodservice
Washington, DC 20036 US management and culinary arts.
Phone: 202-296-7888
Fax: 202-296-7889 International Ecotourism Society (The, TIES)
Toll Free: 888-275-3140 1301 Clifton St. NW, Ste. 200
E-mail Address: info@destinationmarketing.org Washington, DC 20009 US
Web Address: www.destinationmarketing.org Phone: 202-506-5033
The Destination Marketing Association International, Fax: 202-789-7279
formerly the International Association of Convention E-mail Address: info@ecotourism.org
& Visitor Bureaus, strives to enhance the Web Address: www.ecotourism.org
professionalism, effectiveness and image of The International Ecotourism Society promotes
destination management organizations worldwide. responsible travel to natural areas that conserves the
environment and improves the well-being of local
Hotel Electronic Distribution Network Association people by: creating an international network of
(HEDNA) individuals, institutions and the tourism industry;
1156 15th St. NW, Ste. 900 educating tourists and tourism professionals;
Washington, DC 20005 US influencing the tourism industry, public institutions
Phone: 202 785 3232 and donors to integrate the principles of ecotourism
Fax: 703 223 9741 into their operations and policies.
E-mail Address: info@hedna.org
Web Address: www.hedna.org International Federation for IT and Travel &
The Hotel Electronic Distribution Network Tourism (IFITT)
Association (HEDNA), as an association for the hotel Furterzaunweg 4
industry, seeks to increase industry revenues and Innsbruck, 6020 Austria
profitability from electronic distribution channels and Phone: 43-512-303089
to advance hotel electronic distribution. Fax: 43-512-393989-4
E-mail Address: ifitt@ifitt.org
International Association of Conference Centers Web Address: www.ifitt.org
(IACC) International Federation for IT and Travel & Tourism
243 N. Lindbergh Blvd. (IFITT) is an independent global community for the
St. Louis, MO 63141 US discussion, exchange and development of knowledge
Phone: 314-993-8575 about the use and impact of new information and
Fax: 314-993-8919 communication technologies in the travel and tourism
E-mail Address: info@iacconline.org industry.
Web Address: www.iacconline.com
The International Association of Conference Centers International Festival and Events Association
(IACC) is a nonprofit, facilities-based organization (IFEA)
founded to promote a greater awareness and 2603 W. Eastover Ter.
understanding of the unique features of conference Boise, ID 83706 US
centers around the world. Phone: 208-433-0950
E-mail Address: beth@ifea.com
International Council on Hotel, Restaurant and Web Address: www.ifea.com
Institutional Education (I-CHRIE) The International Festival and Events Association
2310 N. Parham Rd., Ste. 230 (IFEA) provides professional development and fund-
Richmond, VA 23294 US raising ideas to the special events industry.
Phone: 804-346-4800
Fax: 804-346-5009
International Gay and Lesbian Travel Association Phone: 202-521-6777

(IGLTA) Fax: 202-833-3636
915 Middle River Dr., Ste. 306 E-mail Address: valyn.perini@opentravel.org
Ft. Lauderdale, FL 33304 US Web Address: www.opentravel.org
Phone: 954-630-1637 The OpenTravel Alliance (OTA) is a nonprofit
Fax: 954-630-1652 organization comprised of major airlines, hoteliers,
E-mail Address: John@IGLTA.org car rental companies, leisure suppliers, travel
Web Address: www.iglta.com agencies, global distribution systems, technology
The International Gay and Lesbian Travel providers and other interested parties working to
Association (IGLTA) is the world's leading travel create and implement industry-wide, open e-business
trade association committed to growing and specifications.
enhancing its members' gay and lesbian tourism
businesses through education, promotion and Pacific Asia Travel Association (PATA)
networking. Pathumwan, 989 Rama I Rd.
Siam Twr., 28th Fl., Unit B1
International Tourism Partnership Bangkok, 10330 Thailand
15-16 Cornwall Ter. Phone: 66-2-658-2000
London, NW1 4QP UK Fax: 66-2-658-2010
Phone: 44-207-467-3600 E-mail Address: membership@PATA.org
Fax: 44-207-467-3610 Web Address: www.pata.org
E-mail Address: tourismpartnership@iblf.org The Pacific Asia Travel Association (PATA) is the
Web Address: www.tourismpartnership.org recognized authority on Asia-Pacific travel and
The International Tourism Partnership seeks to tourism.
encourage the hospitality industry to make a valuable
contribution to the countries and cultures in which Philippine Travel Agencies Association (PTAA)
they operate. 12-1G EGI-Rufino Pl.
Taft cor. Sen Gil Puyat Ave.
National Business Travel Association (NBTA) Pasay City, 1300 Philippines
110 N. Royal St., 4th Fl. Phone: 632-552-0026
Alexandria, VA 22314 US Fax: 632-552-0030
Phone: 703-684-0836 E-mail Address: ptaa@pldtdsl.net
Fax: 703-684-0263 Web Address: www.ptaa.org.ph
E-mail Address: info@nbta.org The Philippine Travel Agencies Association (PTAA)
Web Address: www.nbta.org is the national travel association founded to foster
The National Business Travel Association (NBTA) unity in the travel industry in the Philippines and
represents the interests of more than 2,000 corporate promote the welfare of its members and the traveling
travel managers and travel service providers. public.
National Tour Association (NTA) Tourism Industry Association of Canada (TIAC)

546 E. Main St. 116 Lisgar St., Ste. 600
Lexington, KY 40508 US Ottawa, ON K2P 0C2 Canada
Phone: 859-226-4444 Phone: 613-238-3883
Fax: 859-226-4414 Fax: 613-238-3878
Toll Free: 800-682-8886 E-mail Address: info@tiac.travel
E-mail Address: questions@ntastaff.com Web Address: www.tiac-aitc.ca
Web Address: www.ntaonline.com The Tourism Industry Association of Canada (TIAC)
The National Tour Association (NTA) is an is the national trade organization for the Canadian
association for travel professionals who have an tourism industry, acting as a liaison between the
interest in the packaged travel sector of the industry. government and the industry.
OpenTravel Alliance (OTA)

2300 N. St. NW, Ste. 710
Travel and Tourism Research Association New York, NY 10016 US

(TTRA) Phone: 212-599-6599
P.O. Box 2133 Fax: 212-599-6744
Boise, ID 83701 US E-mail Address: information@ustoa.com
Phone: 208-429-9511 Web Address: www.ustoa.com
Fax: 208-429-9512 The United States Tour Operators Association
E-mail Address: admin@ttra.com (USTOA) is a professional association representing
Web Address: www.ttra.com the tour operator industry.
The Travel and Tourism Research Association
(TTRA) is a professional organization of providers Vacation Rental Managers Association (VRMA)
and users of travel and tourism research, serving as a P.O. Box 1202
primary resource to the travel and tourism industry. Santa Cruz, CA 95061-1202 US
Fax: 831-458-3637
Travel Media Association of Canada (TMAC) Toll Free: 831-426-8762
55 St. Clair Ave. W., Ste. 255 E-mail Address: info@vrma.com
Toronto, ON M4V 2Y7 Canada Web Address: www.vrma.com
Phone: 416-934-0599 The Vacation Rental Managers Association (VRMA)
Fax: 416-967-6320 is a professional trade association for the short-term
Web Address: www.travelmedia.ca property management industry.
The Travel Media Association of Canada (TMAC)
brings together Canadian travel media and tourism World Tourism Organization
industry members to foster excellence, uphold ethical Capitan Haya 42
standards and promote professional development. Madrid, 28020 Spain
Phone: 34-567-8100
Travel Technology Initiative (TTI) Fax: 34-91-571-3733
Rowden Farm, Brentor E-mail Address: omt@unwto.org
Tavistock, PL19 0NG UK Web Address: www.world-tourism.org
Phone: 44-(0)-871-244-0747 The World Tourism Organization serves as a global
Fax: 44-(0)-871-244-0747 forum for tourism policy issues and as a practical
E-mail Address: mick.mott@tti.org source of tourism knowledge and experience.
Web Address: www.tti.org
The Travel Technology Initiative (TTI) seeks to World Travel and Tourism Council (WTTC)
develop open standards for the exchange of electronic 1-2 Queen Victoria Ter.
data between tour operators, airlines, ferries, hotels London, E1W 3HA UK
and rail operators. Phone: 44-870-727-9882
Fax: 44-870-728-9882
U.S. Travel Association E-mail Address: enquiries@wttc.org
1100 New York Ave. NW, Ste. 450 Web Address: www.wttc.org
Washington, DC 20005-3934 US The World Travel and Tourism Council (WTTC) is a
Phone: 202-408-8422 forum for global business leaders in the travel and
Fax: 202-408-1255 tourism industries.
E-mail Address: feedback@tia.org
Web Address: www.tia.org XL. Travel Reservations and Tickets Online
The U.S. Travel Association is the result of a merger
between the Travel Industry Association (TIA) and Expedia.com
the Travel Business Roundtable. It is a nonprofit 333 108th Ave. NE
association that represents and speaks for the Bellevue, WA 98004 US
common interests and concerns of all components of Toll Free: 800-397-3342
the U.S. travel industry. Web Address: www.expedia.com
Expedia.com is a world leader in online travel
United States Tour Operators Association service, through its travel products and research and
(USTOA) planning capabilities.
275 Madison Ave., Ste. 2014
Hotels.com vacation packages and other travel products to be

10440 N. Central Expy., Ste. 400 booked online.
Dallas, TX 75231 US
Toll Free: 800-346-8357 Priceline.com
Web Address: www.hotels.com 800 Connecticut Ave.
Hotels.com is a specialized provider of discount Norwalk, CT 06854 US
accommodations worldwide. Phone: 203-299-1233
Toll Free: 800-774-2354
Hotwire.com Web Address: www.priceline.com
333 Market St., Ste. 100 Priceline.com is an online travel center that allows
San Francisco, CA 94105 US users to name their own prices on airfare, hotels,
Phone: 415-318-4239 rental cars, vacations and cruises.
Toll Free: 866-468-9473
Web Address: www.hotwire.com Seat Guru
Hotwire.com offers travelers a quick and easy way to Phone: 617-886-5545
get better deals on airline tickets, hotel reservations E-mail Address: help@seatguru.com
and car rentals. Web Address: www.seatguru.com
Seat Guru provides specific information on the best
Kayak and worst seating for major airlines. Its seat maps
55 North Water Street, Ste. 1 cover 700 different aircraft configurations at 100
Norwalk, CT 06854 airlines. The service is owned by TripAdvisor LLC.
Phone: 203-899-3100
Fax: 203-899-3125 Travelocity.com
Web Address: www.kayak.com 3150 Sabre Dr.
Kayak is a travel search engine. It searches hundreds Southlake, TX 76092 US
of travel sites from all over the world to provide the Phone: 972-582-2111
information in an easy-to-use display that enables the Fax: 972-582-2346
user to refine and choose the exact result he or she E-mail Address: travelocity@travelocity.com
wants. The user is then sent directly to the source to Web Address: www.travelocity.com
make a purchase. Travelocity.com provides consumers with online
tools and information for booking flights, hotels and
MileageManager other travel plans.
1930 Frequent Flyer Pt.
Colorado Springs, CO 80915 US Travelweb.com
Phone: 719-572-2781 2777 N. Stemmons Fwy., Ste. 675
Fax: 719-597-6955 Dallas, TX 75207 US
Toll Free: 800-333-5937 Phone: 214-424-8430
E-mail Address: support@awardplanner.com Fax: 214-424-8431
Web Address: www.awardplanner.com Web Address: travelweb.flexrez.com
MileageManager helps clients to use their airline Travelweb.com is an online travel reservation site
miles to get to where they want to go. It charges a that covers hotels, airfare, rental cars and vacation
monthly subscription fee. packages.
Orbitz.com XLI. Travel Resources

500 W. Madison St., Ste. 1000
Chicago, IL 60661 US Business Travel News
Phone: 312-894-5000 770 Broadway
Fax: 312-894-5001 New York, NY 10003 US
Toll Free: 888-656-4546 Phone: 646-654-4500
E-mail Address: bhoyt@orbitz.com E-mail Address: btn@halldata.com
Web Address: www.orbitz.com Web Address: www.btnmag.com
Orbiz.com provides access to a variety of low fares Business Travel News is a news and research web
and rates on airline tickets, rental cars, hotels, site for businesses that manage travel.
China National Tourist Office (CNTO) Phone: 607-255-9780

370 Lexington Ave., Ste. 912 Fax: 607-254-2922
New York, NY 10017 US E-mail Address: hosp_research@cornell.edu
Phone: 1-212-760-8218 Web Address:
Fax: 1-212-760-8809 www.hotelschool.cornell.edu/publications/hraq
Toll Free: 1-888-760-8218 Cornell Hotel and Restaurant Administration
E-mail Address: ny@cnto.org Quarterly is the online version of Cornell's collection
Web Address: www.cnto.org of articles for hospitality managers.
The China National Tourist Office (CNTO) is the
U.S. office and overseas representative of the China Fodors, LLC
National Tourism Administration (CNTA) in Beijing. 1745 Broadway, 15th fl.
New York, NY 10019 US
Chinaculture.org Phone: 212-572-2313
11 Huixin Dongjie, Chaoyang District E-mail Address: editors@fodors.com
6/F, B3, Ziguang Bldg. Web Address: www.fodors.com
Beijing, 100029 China The Fodor's web site, which is powered by
Phone: (8610)-8488-3551 Expedia.com and is from the popular travel-guide
Fax: (8610)-8488-3500 publisher, offers numerous travel resources and
E-mail Address: chinaculture@chinadaily.com.cn online guides.
Web Address: www1.chinaculture.org
Chinaculture.org offers broad access to up-to-date FreeTranslation
cultural news about China with information about Clivemont Rd
Chinese history, culture, politics and the economy. SDL Globe House
The site was developed under the guidance of the Maidenhead, SL6 7DY England
Ministry of Culture and offers links to travel Web Address: www.freetranslation.com
information, art festivals and events, governmental FreeTranslation provides a free service to
sites and trade links relating to art and cultural automatically translate web pages or blocks of text
exports. through its online tools. The group also offers
business quality translations in 150 languages for
Citysearch larger, professional projects.
8833 W. Sunset Blvd.
W. Hollywood, CA 90069 US Hong Kong Tourism Board
Toll Free: 800-611-4827 Star Ferry Concourse
E-mail Address: contactus@citysearch.com Tsim Sha Tsui
Web Address: www.citysearch.com Kowloon, New Territories China
Citysearch offers information on hotels, retail, Phone: 852-2508-1234
professional services, restaurants, events and night E-mail Address: corpinfo@discoverhongkong.com
life in cities around the world. Web Address: www.discoverhongkong.com
The Hong Kong Tourism Board promotes Hong
CNN – Travel Kong as a travel destination. The site contains
One CNN Ctr. information for travelers including how to plan the
Atlanta, GA 30303 US trip, The site also lists attractions and events, as well
Phone: 404-878-2276 as conventions and exhibition facilities.
Fax: 404-827-1995
E-mail Address: copyrightagent@turner.com Journal of Travel Research (JTR)
Web Address: www.cnn.com/travel P.O. Box 2133
CNN's travel site offers travel tips, columns and news Boise, ID 83701 US
stories. Phone: 208-429-9511
Fax: 208-429-9512
Cornell Hotel and Restaurant Administration E-mail Address: info@ttra.com
Quarterly Web Address: jtr.sagepub.com
537 Statler Hall The Journal of Travel Research (JTR), a segment of
Ithaca, NY 14853-6902 US SageJournals Online, comments on the latest
developments in travel research and marketing that Toll Free: 800-736 6638
reflect the worldwide importance of tourism both Web Address: app.stb.gov.sg
economically and socially. The Singapore Tourism Board (STB) is an economic
development agency for one of Singapore's key
Lodging Magazine service sectors - tourism. The mission of the Board is
385 Oxford Valley Rd., Ste. 420 to develop and champion tourism, so as to build the
Yardley, PA 19067 US sector into a key driver of economic growth for
Phone: 215-321-9662 Singapore.
Fax: 215-321-5124
E-mail Address: lvermillion@lodgingmagazine.com Travel Industry Indicators
Web Address: www.lodgingmagazine.com P.O. Box 6616
Lodging Magazine offers information for the global Miami, FL 33154 US
lodging industry, including subjects such as Phone: 305-868-3818
marketing, technology, food and beverages, Fax: 305-868-1670
operations, governmental affairs and finance. E-mail Address: tvlind@cs.com
Web Address: www.travelindicators.com
Meeting News Travel Industry Indicators is a monthly executive
770 Broadway newsletter that monitors the rapidly changing travel
New York, NY 10003 US marketplace.
Phone: 646-654-4436
E-mail Address: kinley.levack@nielsen.com Travel Weekly
Web Address: www.meetingnews.com 100 Lighting Way
Meeting News is an online source of news and Secaucus, NJ 07094-3626 US
information for meeting, convention, incentive and Phone: 201-902-2000
trade show professionals. E-mail Address: aweissmann@travelweekly.com
Web Address: www.travelweekly.com
National Portal of India TravelWeekly.com, the web site for the Travel
A-Block, CGO Complex, Lodhi Rd. Weekly newspaper, offers news for the global travel
3rd Fl., National Informatics Ctr. industry.
Fax: 91-11-24362628 XLII. Traveling for People with Disabilities
E-mail Address: indiaportal@gov.in
Web Address: www.india.gov.in Society for Accessible Travel and Hospitality
The National Portal of India provides information (SATH)
about India and includes various links to other 347 5th Ave., Ste. 605
government portals and other websites. It offers New York, NY 10016 US
general information for citizens, visitors and Phone: 212-447-7284
businesses. Fax: 212-447-1928
E-mail Address: sathtravel@aol.com
Nonrev Network (The) Web Address: www.sath.org
E-mail Address: help@nonrev.net The Society for Accessible Travel and Hospitality
Web Address: www.nonrev.net (SATH) is a nonprofit educational organization that
The Nonrev Network is geared toward airline actively represents travelers with disabilities.
passengers who do not produce revenue for the
airline, such as airline employees. It offers XLIII. Travel-Local Transportation, Bus & Car
information on flights, hotels and worldwide Rental
destinations which can be of use for any traveler.
American Automobile Association (AAA)
Singapore Tourism Board (STB)
1000 AAA Dr.
Tourism Ct., 1 Orchard Spring Ln.
Heathrow, FL 32746 US
Singapore
Phone: 407-444-7000
Phone: 65-6736-6622
Fax: 407-444-7380
Fax: 65-6736-9423
Web Address: www.aaa.com
The American Automobile Association (AAA) offers Web Address: www.iadc-club.com

members roadside assistance, financial services, car The International Automobile Driver's Club (IADC)
rental, a travel agency and a variety of other services. allows visitors to apply for an international driver's
license online.
American Bus Association (ABA)
700 13th St. NW, Ste. 575 United Motorcoach Association (UMA)
Washington, DC 20005 US 113 S. West St., 4th Fl.
Phone: 202-842-1645 Alexandria, VA 22314-2824 US
Fax: 202-842-0850 Phone: 703-838-2929
E-mail Address: abainfo@buses.org Fax: 703-838-2950
Web Address: www.buses.org Toll Free: 800-424-8262
The American Bus Association (ABA), the trade E-mail Address: info@uma.org
association of the intercity bus industry, represents Web Address: www.uma.org
the interests of Washington, D.C.'s motor coach The United Motorcoach Association (UMA) is North
industry. America's largest association of professional bus and
motorcoach companies.
American Public Transportation Association
(APTA) XLIV. Travel-Rail
1666 K St. NW
Washington, DC 20006 US Amtrak
Phone: 202-496-4800 Toll Free: 800-872-7245
Fax: 202-496-4321 Web Address: www.amtrak.com
Web Address: www.apta.com Amtrak operates a nationwide rail network, serving
APTA is a nonprofit international association of more more than 500 destinations in 46 states on 21,000
than 1,500 member organizations including public miles of routes, with nearly 19,000 employees. Its
transportation systems; planning, design, construction web site offers information on schedules and Amtrak
and finance firms; product and service providers; vacations.
academic institutions; and state associations and
departments of transportation. APTA members serve Rail Europe
more than 90 percent of persons using public 44 S. Broadway, 11th Fl.
transportation in the United States and Canada. White Plains, NY 10601-4411 US
Phone: 914-681-7216
Association of Car Rental Industry Systems Fax: 914-682-5236
Standards (ACRISS) Toll Free: 800-622-8600
8 St. Mary's Garth Buxted Web Address: www.raileurope.com
Aslan Rise Rail Europe offers information and deals on rail, air
Uckfield, East Sussex TN22 4LY UK and car travel and vacation packages.
Phone: 0791-2344305
E-mail Address: acrisseeig@aol.com Railpass.com
Web Address: www.acriss.org 48 Glen Ave.
Association of Car Rental Industry Systems Newton, MA 02459 US
Standards (ACRISS) is a car rental association Toll Free: 877-724-5727
concerned with the development, implementation and E-mail Address: operations@railpass.com
maintenance of common standards for use when Web Address: www.railpass.com
booking car rental services in Europe through Railpass.com offers European rail passes for sale, as
automated booking systems. well as information on European travel.
International Automobile Driver's Club (IADC) XLV. Travel-Vacation Home Rental &
540 86th St., 2nd fl. Exchange
Brooklyn, NY 11209 US
Phone: 718-238-0623
HomeAway
Fax: 775-254-5143
Austin, TX US
E-mail Address: info@iadc-club.com
Web Address: www.homeaway.com
HomeAway (www.homeaway.com) connects The Bureau of Economic Analysis (BEA), an agency

homeowners and property managers with travelers of the U.S. Department of Commerce, is the nation's
who seek vacation rental homes as an alternative to economic accountant, preparing estimates that
hotels. The site has the largest and most diverse illuminate key national, international and regional
selection of homes around the world, with more than aspects of the U.S. economy.
215,000 properties across 120 countries.
Bureau of Labor Statistics (BLS)
Intervac International 2 Massachusetts Ave. NE
P.O. Box 590504 Washington, DC 20212-0001 US
San Francisco, CA 94159 US Phone: 202-691-5200
Fax: 415-839-9670 Web Address: stats.bls.gov
Toll Free: 800-756-4663 The Bureau of Labor Statistics (BLS) is the principal
E-mail Address: justin@intervacus.com fact-finding agency for the Federal Government in
Web Address: www.intervac-online.com the field of labor economics and statistics. It is an
Intervac International offers the world's largest online independent national statistical agency that collects,
home exchange service, allowing members to processes, analyzes and disseminates statistical data
temporarily swap lifestyles with families from over to the American public, U.S. Congress, other federal
fifty countries. agencies, state and local governments, business and
labor. The BLS also serves as a statistical resource to
XLVI. U.S. Government Agencies the Department of Labor.
Aviation Consumer Protection Division, Bureau of Transportation Statistics (BTS)

Department of Transportation (DOT) 1200 New Jersey Ave. SE
1200 New Jersey Ave. SE Washington, DC 20590 US
Washington, DC 20590 US Phone: 202-366-3492
E-mail Address: airconsumer@ost.dot.gov Fax: 202-366-3759
Web Address: airconsumer.ost.dot.gov Toll Free: 800-853-1351
The Aviation Consumer Protection Division of the E-mail Address: RITAinfo@dot.gov
Department of Transportation (DOT) receives Web Address: www.bts.gov
complaints from the public on aviation consumer The Bureau of Transportation Statistics (BTS)
issues, verifies compliance with aviation consumer provides comprehensive statistics on all aspects of
protection requirements and makes available to the the transportation industry.
public information on pertinent consumer matters.
FAA Air Traffic Control System Command
Bureau of Consular Affairs Center
2201 C St. NW 800 Independence Ave. SW
Washington, DC 20520 US Washington, DC 20591 US
Phone: 202-501-4444 Toll Free: 866-835-5322
Toll Free: 888-407-4747 Web Address: www.fly.faa.gov
E-mail Address: AskCI@state.gov. The FAA Air Traffic Control System Command
Web Address: travel.state.gov Center page from the FAA's web site shows
The Bureau of Consular Affairs web site is information on flight status and delays and is updated
maintained by the State Department and provides every five minutes.
travel advisories and other travel-based services, such
as issuing passports and visas. Federal Aviation Administration (FAA)
800 Independence Ave. SW
Bureau of Economic Analysis (BEA) Washington, DC 20591 US
1441 L St. NW Toll Free: 866-835-5322
Washington, DC 20230 US Web Address: www.faa.gov
Phone: 202-606-9900 The Federal Aviation Administration (FAA) is the
E-mail Address: customerservice@bea.gov U.S. Government agency with primary responsibility
Web Address: www.bea.gov for the safety of civil aviation. It regulates the airline
industry as well as private aviation.
Federal Highway Administration (FHWA) Washington, DC 20522-2008 US

1200 New Jersey Ave. SE Phone: 571-345-2223
Washington, DC 20590 US Fax: 571-345-2238
Phone: 202-366-0660 Web Address: www.osac.gov
Web Address: www.fhwa.dot.gov The Overseas Security Advisory Council (OSAC)
The Federal Highway Administration (FHWA) is the exists to foster the exchange of security-related
division of the Department of Transportation that information between the U.S. Government and
provides federal financial resources and technical American private-sector agencies operating abroad.
assistance to state and local governments for
constructing, preserving and improving the national U.S. Census Bureau
highway system. 4600 Silver Hill Rd.
Federal Transit Administration (FTA) Phone: 301-763-4636
1200 New Jersey Ave. SE Fax: 301-457-3670
E. Bldg. Toll Free: 800-923-8282
Washington, DC 20590 US E-mail Address: pio@census.gov
Phone: 202-366-4043 Web Address: www.census.gov
Fax: 202-219-3545 The U.S. Census Bureau is the official collector of
Toll Free: 866-377-8642 data about the people and economy of the U.S.
E-mail Address: FTA.ADAAssistance@dot.gov Founded in 1790, it provides official social,
Web Address: www.fta.dot.gov demographic and economic information.
The Federal Transit Administration (FTA) provides
financial assistance to develop new transit systems U.S. Customs & Border Protection (CBP)
and improve, maintain, and operate existing systems. 1300 Pennsylvania Ave. NW
National Transportation Safety Board (NTSB) Phone: 202-354-1000
490 L'Enfant Plz. SW Toll Free: 877-227-5511
Washington, DC 20594 US Web Address: www.cbp.gov
Phone: 202-314-6000 The U.S. Customs & Border Protection (CBP), a part
Toll Free: 800-573-0937 of the Department of Homeland Security, controls the
Web Address: www.ntsb.gov import and export of all goods. The website, cbp.gov,
The National Transportation Safety Board (NTSB) is has information pertaining to international trade,
an independent federal agency charged by Congress trade programs, trade agreements, quotas, ports of
with investigating every civil aviation accident in the entry, regulations, and commodity status reports.
United States and significant accidents in other
modes of transportation and issuing safety U.S. Department of Commerce (DOC)
recommendations aimed at the prevention of future 1401 Constitution Ave. NW
accidents. Washington, DC 20230 US
Phone: 202-482-2000
Office of Airline Information (OAI) E-mail Address: cgutierrez@doc.gov
1200 New Jersey Ave. SE Web Address: www.commerce.gov
Washington, DC 20590 US The U.S. Department of Commerce (DOC) regulates
Toll Free: 866-377-8642 trade and provides valuable economic analysis of the
E-mail Address: dot.comments@dot.gov economy.
Web Address: www.bts.gov/oai
The Office of Airline Information (OAI) provides U.S. Department of Labor (DOL)
comprehensive financial, market and traffic statistical Frances Perkins Bldg.
economic data on individual air carrier operations 200 Constitution Ave. NW
and the air transportation industry. Washington, DC 20210 US
Toll Free: 866-487-2365
Overseas Security Advisory Council (OSAC) Web Address: www.dol.gov
U.S. Department of State The U.S. Department of Labor (DOL) is the
Bureau of Diplomatic Security government agency responsible for labor regulations.
This site provides tools to help citizens find out U.S. Securities and Exchange Commission (SEC)
whether companies are complying with family and 100 F St. NE
medical-leave requirements. Washington, DC 20549 US
Phone: 202-551-6000
U.S. Department of State Passport Services Toll Free: 888-732-6585
2201 C St. NW E-mail Address: publicinfo@sec.gov
Washington, DC 20520 US Web Address: www.sec.gov
Phone: 202-647-4000 The U.S. Securities and Exchange Commission
Toll Free: 877-487-2778 (SEC) is a nonpartisan, quasi-judicial regulatory
Web Address: agency responsible for administering federal
travel.state.gov/passport/passport_1738.html securities laws. These laws are designed to protect
The U.S. Department of State's Passport Services investors in securities markets and ensure that they
web site offers information on applying for a U.S. have access to disclosure of all material information
passport. concerning publicly traded securities. Visitors to the
web site can access the EDGAR database of
U.S. Department of Transportation (DOT) corporate financial and business information.
1200 New Jersey Ave. SE
Washington, DC 20590 US XLVII. U.S. Government Travel Sites
Phone: 202-366-4000
Toll Free: 866-377-8642 Bureau of Consular Affairs-Travel Publications
E-mail Address: dot.comments@dot.gov Office of Public Affairs, Rm. 6831
Web Address: www.dot.gov Washington, DC 20520 US
The U.S. Department of Transportation (DOT) is the Phone: 202-647-4000
Government agency in charge of all aspects of the Web Address:
U.S. transportation system. It has agencies dealing travel.state.gov/travel/travel_1744.html
with all aspects of transportation, including Bureau of Consular Affairs-Travel Publications web
highways; hazardous materials transportation; site, managed by the U.S. State Department, offers
pipelines; railroads; marine transportation; aviation; various documents covering topics ranging from
and public transit systems, such as buses and crises abroad to tips for women traveling alone.
subways. It also has agencies researching
transportation statistics, new transportation XLVIII. Weather Information
technologies and even the eventual impact of
environmental change on transportation. The DOT
Intellicast
web site has links to citizen traveler resources as well
400 Minuteman Rd.
as resources for transportation businesses and mainly
Andover, MA 01810 US
transportation-related government grants.
Phone: 978-983-6612
Fax: 866-316-8305
U.S. Department of Transportation (US DOT)-
E-mail Address: sales@intellicast.com
Intelligent Transportation Systems (ITS)
Web Address: www.intellicast.com
U.S. Department of Transportation (US DOT)
Intellicast provides information on current weather
1200 New Jersey Ave. SE
and future conditions to help plan weather-sensitive
activities.
Toll Free: 866-367-7487
E-mail Address: itshelp@fhwa.dot.gov
National Weather Service - Aviation Weather
Web Address: www.its.dot.gov
Center (AWC)
The U.S. Department of Transportation's (US DOT)
7220 NW 101st Ter., Rm. 118
Intelligent Transportation System (ITS) program is
Kansas City, MO 64153-2371 US
based on the creation of an intelligent transportation
Phone: 816-540-6021
system through the integration of intelligent vehicles
E-mail Address: ncep.awc.avwx@noaa.gov
and an intelligent infrastructure. The Federal ITS
Web Address: www.aviationweather.gov
program supports the overall advancement of ITS
The National Weather Service's Aviation Weather
through investments in major initiatives, exploratory
Center (AWC) enhances aviation safety by providing
studies and a crosscutting core program.
weather information, forecasts and warnings.
National Weather Service (NWS) World Youth Student & Educational Travel
1325 E. West Hwy. Confederation (WYSET)
Silver Spring, MD 20910 US Keizersgracht 174-176
Phone: 828-271-4800 Amsterdam, DK-1260 The Netherlands
E-mail Address: w-nws.webmaster@noaa.gov Phone: 31-(0)20-421-2800
Web Address: www.nws.noaa.gov Fax: 31-(0)20-421-2810
The National Weather Service (NWS) provides E-mail Address: info@wysetc.org
information on weather patterns and forecasts Web Address: www.aboutwysetc.org
worldwide. The World Youth Student & Educational Travel
Confederation (WYSET) is a leading global
Weather Channel Online membership association and trade forum dedicated to
Web Address: www.weather.com the youth travel industry.
The Weather Channel's web site offers information
on weather by city and can be customized by the
user.
Yahoo! Weather
701 1st Ave.
Sunnyvale, CA 94089 US
Phone: 408-349-3300
Fax: 408-349-3301
Web Address: weather.yahoo.com
The Yahoo! Weather web site allows users to search
for weather conditions worldwide by city or zip code.
XLIX. Youth Travel Associations
GoAbroad.com
7800 Point Meadows Dr., Ste. 218
Jacksonville, FL 32256 US
Phone: 720-570-1702
Fax: 720-570-1703
Web Address: www.goabroad.com
Goabroad.com helps visitors find study abroad
programs, internships, language schools, college
degrees, jobs and teaching programs around the
world. It also provides a news letter, travel guides
and assistance with TEFL certification.
International Student Travel Confederation

(ISTC)
Keizersgracht 174-176
Amsterdam, 1016 DW The Netherlands
Phone: 31-20-421-28-00
Fax: 31-20-421-28-10
E-mail Address: istc@istc.org
Web Address: www.istc.org
The International Student Travel Confederation
(ISTC) is a network of the world's leading student
travel specialists and has been promoting the cause of
student travel for over 50 years.
Chapter 4
THE TRAVEL 300:

WHO THEY ARE AND HOW THEY WERE
CHOSEN
Includes Indexes by Company Name, Industry & Location,
And a Complete Table of Sales, Profits and Ranks
The companies chosen to be listed in related industries in the world. To be included in our
PLUNKETT’S AIRLINE, HOTEL & TRAVEL list, the firms had to meet the following criteria:
INDUSTRY ALMANAC comprise a unique list. 1) Generally, these are corporations based in the
THE TRAVEL 300 (the actual count is 337 U.S.; however, the headquarters of 162 firms are
companies) were chosen specifically for their located in other nations.
dominance in the many facets of travel and tourism in 2) Prominence, or a significant presence, in travel
which they operate. Complete information about each and supporting fields. (See the following Industry
firm can be found in the “Individual Profiles,” Codes section for a complete list of types of
beginning at the end of this chapter. These profiles businesses that are covered).
are in alphabetical order by company name. 3) The companies in THE TRAVEL 300 do not have
THE TRAVEL 300 includes leading companies to be exclusively in the travel and tourism field.
from all parts of the United States as well as Europe, 4) Financial data and vital statistics must have been
Asia/Pacific, Canada, Mexico and South America, available to the editors of this book, either directly
and from all travel and tourism related industry from the company being written about or from
segments: travel agencies; transportation carriers of outside sources deemed reliable and accurate by
all types, including major airlines, railroads and the editors. A small number of companies that we
cruise lines; specialized service companies that are would like to have included are not listed because
vital to the travel and tourism field, such as hotel of a lack of sufficient, objective data.
management companies and online reservations
firms; and many others.
Simply stated, the list contains 337 of the largest,
most successful, fastest growing firms in travel and
INDEXES TO THE TRAVEL 300, AS FOUND IN THIS InfoTech

CHAPTER AND IN THE BACK OF THE BOOK:
Computers & Electronics Manufacturing
Industry Codes p. 91 3345 Instrument Manufacturing, including
Index of Rankings Within Industry Groups p. 93 Measurement, Control, Test & Navigational
Alphabetical Index p. 102
Index of U.S. Headquarters Location by State p. 105
Software
Index of Non-U.S. Headquarters Location, 511210 Computer Software, Publisher
by Country p. 107 Information & Data Processing Services
Index by Regions of the U.S. Where THE 518210 Data Processing Services
TRAVEL 300 Have Locations p. 110
Index by Firms with International Operations p. 118 Manufacturing
Index of Firms Noted as “Hot Spots for
Advancement” for Women/Minorities p. 460
Index by Subsidiaries, Brand Names and Food Products Manufacturing
Selected Affiliations p. 462 311 Food Products, Manufacturing
Beverage & Tobacco Manufacturing
312120 Beverages--Breweries
INDUSTRY LIST, WITH CODES
Retailing
This book refers to the following list of unique
industry codes, based on the 2007 NAIC code Gasoline Stations
system (NAIC is used by many analysts as a 447190 Travel Centers
replacement for older SIC codes because NAIC is Department & Discount Stores
more specific to today’s industry sectors, see 452111 Department Stores
www.census.gov/NAICS). Companies profiled in Miscellaneous Retailers
this book are given a primary NAIC code, 453220 Gift/Sundry Stores
reflecting the main line of business of each firm.
Services
Automotive
Construction
Automotive Manufacturing 237 Construction, Heavy & Civil Engineering
33611 Automobiles, Manufacturing Real Estate
Automotive Services 5311 Real Estate Operations & Development--
5321 Automobile, Rental/Leasing General
531210 Real Estate Brokerage
Travel Agencies
Entertainment 5615 Travel Services, Agencies & Reservation
Systems
Broadcasting 5615E Travel Services-Online
515120 Television Broadcasting 56152 Tour, Packaged Vacation & Travel Services
515210 Cable TV Networks 561599 Time Share Arrangements & Management
Gambling & Recreation
713110 Theme Parks/Rides/Game Centers
713920 Snow Skiing Facilities
Transportation
Hotels & Accommodations
721110 Hotels/Resorts/Motels Aerospace
721120 Casino Resorts 33641 Aerospace & Aircraft Related Manufacturing
721211 RV Parks & Campgrounds Air
481111 Air Transportation
481211 Air Transportation-Charter Services
Financial Services 481212 Air Transportation-Freight Services
488111 Air Traffic Control
Banking, Credit & Finance 488119 Airport Operations
522210 Banking, Credit Cards Rail
48211 Railroad Transportation
Food & Restaurants Ships
483111 Shipping-Deep Sea
Food Service 483112 Cruise Lines
722310 Food Service Contractors
Bus
485 Bus Transportation
Limousines and Taxis
485320 Limousine & Chauffeured Vehicle Service
INDEX OF RANKINGS WITHIN INDUSTRY GROUPS

2009 2009
Company Industry Sales Sales Profits Profits
Code (U.S. $ thousands) Rank (U.S. $ thousands) Rank
Aerospace & Aircraft Related Manufacturing
AERCAP HOLDINGS NV 33641 1,003,267 11 165,166 8
AIRBUS SAS 33641
BAE SYSTEMS PLC 33641 31,423,400 3 -103,340 10
BOEING COMPANY 33641 68,281,000 1 1,312,000 3
BOMBARDIER INC 33641 19,721,000 4 1,008,000 4
DASSAULT AVIATION SA 33641 4,341,910 9 325,780 5
EMBRAER BRASILIAN AVIATION 33641 5,466,000 8 249,000 6
EUROPEAN AERONAUTIC DEFENSE AND
SPACE CO (EADS) 33641 57,798,100 2 -1,029,840 11
GE AVIATION 33641 18,728,000 5 3,923,000 1
GULFSTREAM AEROSPACE 33641
LEARJET INC 33641
ROLLSROYCE PLC 33641 15,602,300 6 3,321,510 2
SPIRIT AEROSYSTEMS HOLDINGS INC 33641 4,078,500 10 191,700 7
TEXTRON INC 33641 10,500,000 7 -31,000 9
Air Traffic Control
NAV CANADA 488111 1,194,400 1
Air Transportation
ACE AVIATION HOLDINGS INC 481111 7,316,310 20 -677,040 50
AER LINGUS GROUP PLC 481111 1,530,180 45 -165,110 35
AEROFLOT RUSSIAN AIRLINES 481111
AEROLITORAL SA DE CV (AEROMEXICO
CONNECT) 481111
AEROVIAS DE MEXICO SA DE CV
(AEROMEXICO) 481111
AIR BERLIN PLC & CO LUFTVERKEHRS
KG 481111 4,112,330 28 -12,060 25
AIR CANADA 481111 9,460,580 15 -23,310 26
AIR CHINA LIMITED 481111 7,503,720 19 738,620 2
AIR FRANCE-KLM SA 481111 32,655,100 1 -1,108,710 51
AIR NEW ZEALAND LTD 481111 3,270,550 36 14,900 21
AIR WISCONSIN AIRLINES CORP 481111
AIRASIA BERHAD 481111
AIRTRAN HOLDINGS INC 481111 2,341,442 39 134,662 8
ALASKA AIR GROUP INC 481111 3,399,800 34 121,600 9
ALITALIA - LINEE AEREE ITALIANE SPA 481111
ALL NIPPON AIRWAYS CO LTD 481111 15,386,500 7 -47,070 27
ALLEGIANT TRAVEL COMPANY 481111 557,900 49 76,300 16
AMERICAN EAGLE 481111
AMR CORP (AMERICAN AIRLINES) 481111 19,917,000 4 -1,468,000 52
ASIANA AIRLINES INC 481111 3,455,190 31 -223,567 40
ATLANTIC SOUTHEAST AIRLINES INC 481111
AZUL LINHAS AEREAS BRASILEIRAS SA 481111
BANGKOK AIRWAYS CO LTD 481111
2009 2009
BRITISH AIRWAYS PLC (BA) 481111 14,730,000 9 -656,890 49
BRITISH MIDLAND AIRWAYS LTD (BMI) 481111
BRUSSELS AIRLINES 481111
CATHAY PACIFIC AIRWAYS LTD 481111 8,613,940 16 603,690 3
CESKE AEROLINIE AS 481111
CHINA AIRLINES 481111 3,432,350 32 -119,020 32
CHINA EASTERN AIRLINES 481111 5,849,510 23 79,260 15
CHINA SOUTHERN AIRLINES CO 481111 8,230,310 17 52,570 18
CIA MEXICANA DE AVIACION 481111
COMAIR INC 481111
CONTINENTAL AIRLINES INC 481111 12,586,000 10 -282,000 42
DELTA AIRLINES INC 481111 28,063,000 2 -1,237 23
DEUTSCHE LUFTHANSA AG 481111 15,064,800 8 -182,770 36
EASYJET PLC 481111 4,227,780 26 112,880 10
EL AL ISRAEL AIRLINES LTD 481111 1,655,800 43 -76,300 29
EMIRATES GROUP 481111
ETIHAD AIRWAYS 481111
EXPRESSJET HOLDINGS INC 481111 688,258 48 -3,306 24
FINNAIR OYJ 481111 2,338,230 40 -129,450 33
GOJET AIRLINES LLC 481111
GOL LINHAS AEREAS INTELIGENTES SA 481111 3,412,580 33 504,540 4
GREAT LAKES AVIATION LTD 481111 121,844 52 5,782 22
GRUPO TACA 481111
HAWAIIAN AIRLINES INC 481111
HORIZON AIR INDUSTRIES INC 481111
IBERIA LINEAS AEREAS DE ESPANA SA 481111 5,369,650 24 -346,470 43
JAL GROUP 481111 19,863,157 5 -643,326 46
JET AIRWAYS INDIA LTD 481111 2,805,490 37 -206,240 39
JETBLUE AIRWAYS CORP 481111 3,286,000 35 58,000 17
KINGFISHER AIRLINES LTD 481111 1,142,840 46 -348,940 44
KLM ROYAL DUTCH AIRLINES 481111
KOREAN AIR LINES CO LTD 481111 8,164,820 18 -83,580 31
LAN AIRLINES SA 481111 4,140,245 27 338,312 6
MALAYSIAN AIRLINE SYSTEM BERHAD 481111 3,608,690 30 156,410 7
MARTINAIR HOLLAND NV 481111
MESA AIR GROUP INC 481111
MIDWEST AIR GROUP INC 481111
NATIONAL AVIATION COMPANY OF INDIA
LIMITED 481111
PIEDMONT AIRLINES INC 481111
PINNACLE AIRLINES CORP 481111 845,508 47 41,856 19
POLSKIE LINIE LOTNICZE LOT 481111
PT GARUDA INDONESIA 481111
QANTAS AIRWAYS LTD 481111 12,050,200 11 96,890 12
QATAR AIRWAYS 481111
REPUBLIC AIRWAYS HOLDINGS 481111 1,642,218 44 36,385 20
RYANAIR HOLDINGS PLC 481111 3,901,340 29 -224,341 41
SAS AB 481111 6,063,440 22 -397,810 45
2009 2009
SINGAPORE AIRLINES LTD 481111 11,416,900 12 757,610 1
SKYWEST INC 481111 2,613,614 38 83,658 14
SOCIETE AIR FRANCE 481111
SOUTHWEST AIRLINES CO 481111 10,350,000 14 99,000 11
SPICEJET LTD 481111 362,420 51 -75,630 28
SPIRIT AIRLINES INC 481111
SWISS INTERNATIONAL AIR LINES 481111
TAM SA 481111
THAI AIRWAYS INTERNATIONAL 481111 6,092,170 21 -645,620 47
TRANS STATES AIRLINES INC 481111
TURK HAVA YOLLARI AO (THY) 481111 4,622,500 25 367,320 5
UAL CORP 481111 16,335,000 6 -651,000 48
US AIRWAYS GROUP INC 481111 10,458,000 13 -205,000 37
VIRGIN AMERICA 481111 547,645 50 -80,778 30
VIRGIN ATLANTIC AIRWAYS 481111 -205,000 38
VIRGIN BLUE AIRLINES PTY LTD 481111 2,322,590 41 -142,910 34
VIRGIN GROUP LTD 481111 23,500,000 3
WEBJET LINHAS AEREAS 481111
WESTJET AIRLINES LTD 481111 2,174,420 42 93,610 13
WIZZ AIR HUNGARY AIRLINES 481111
XOJET 481111
Air Transportation-Charter Services
AIR PARTNER PLC 481211 310,450 1 0
GLOBAL AVIATION HOLDINGS 481211
JET AVIATION MANAGEMENT 481211
NETJETS INC 481211
USA 3000 AIRLINES 481211
Air Transportation-Freight Services
ATLAS AIR WORLDWIDE HOLDINGS 481212 1,061,546 1 77,776 1
EVERGREEN HOLDINGS INC 481212
HF EIMSKIPAFELAG ISLANDS 481212
WORLD AIRWAYS INC 481212
Airport Operations
AEROPORTS DE PARIS 488119 3,395,780 1 342,030 1
BAA PLC 488119
Automobile, Rental/Leasing
ADA 5321
AVIS BUDGET GROUP INC 5321 5,131,000 3 -47,000 4
AVIS EUROPE PLC 5321 1,771,060 5 250 3
DOLLAR THRIFTY AUTOMOTIVE GROUP
INC 5321 1,546,249 6 45,022 1
ENTERPRISE HOLDINGS 5321 13,000,000 1
HERTZ GLOBAL HOLDINGS INC 5321 7,101,500 2 -111,300 5
RENT-A-WRECK OF AMERICA 5321
SIXT AKTIENGESELLSCHAFT 5321 2,032,500 4 13,200 2
Automobiles, Manufacturing
MAHINDRA & MAHINDRA LTD 33611 5,787,960 1 302,170 1
2009 2009
Banking, Credit Cards
AMERICAN EXPRESS CO 522210 24,523,000 1 2,130,000 1
Beverages--Breweries
UB GROUP 312120
Bus Transportation
ARRIVA PLC 485 4,763,090 2 180,370 3
BOSTONCOACH 485
COACH USA LLC 485
FIRSTGROUP PLC 485 9,965,700 1 230,810 2
GO-AHEAD GROUP PLC 485 3,647,150 3 9,790 4
GREYHOUND LINES INC 485
STAGECOACH GROUP PLC 485 3,477,850 4 334,670 1
SUPERSHUTTLE INTERNATIONAL INC 485
TRAILWAYS TRANSPORTATION SYSTEM
INC 485
Cable TV Networks
WALT DISNEY COMPANY 515210 36,149,000 1 3,307,000 1
Casino Resorts
AMERISTAR CASINOS INC 721120 1,215,445 6 -4,667 4
BOYD GAMING CORP 721120 1,640,986 5 156,193 2
HARRAH'S ENTERTAINMENT 721120 8,907,400 1 846,400 1
KERZNER INTERNATIONAL HOLDINGS
LIMITED 721120
LAS VEGAS SANDS CORP (THE
VENETIAN) 721120 4,929,444 3 -354,479 8
MGM RESORTS INTERNATIONAL 721120 5,978,589 2 -1,291,682 10
MTR GAMING GROUP INC 721120 454,155 9 -22,538 5
PINNACLE ENTERTAINMENT INC 721120 1,045,609 7 -258,302 7
RIO PROPERTIES INC 721120
RIVIERA HOLDINGS CORP 721120 134,049 10 -24,859 6
SANDS REGENT 721120
SOCIETE DES BAINS DE MER ET DU
CERCLE 721120
STATION CASINOS INC 721120
STRATOSPHERE CORP 721120
TRUMP ENTERTAINMENT RESORTS INC 721120 792,149 8 -533,938 9
WYNN RESORTS LIMITED 721120 3,045,611 4 20,654 3
Computer Software Publisher
CONCUR TECHNOLOGIES INC 511210 247,596 1 25,677 1
Construction, Heavy & Civil Engineering
GRUPO FERROVIAL SA 237 14,836,800 1 -112,860 1
Cruise Lines
CARNIVAL CORPORATION 483112 13,157,000 1 1,790,000 1
GENTING HONG KONG LIMITED 483112 376,800 3 -25,300 3
OCEANIA CRUISES 483112
ROYAL CARIBBEAN CRUISES 483112 5,889,826 2 162,421 2
SILVERSEA CRUISES 483112
2009 2009
Data Processing, Hosting & Related Services
TRX INC 518210 59,343 1 -43,999 1
Department Stores
SEARS CANADA INC 452111 5,102,430 1 230,270 1
Food Products, Manufacturing
ITC LIMITED 311 3,526,740 1 717,900 1
Food Service Contractors
GATE GOURMET INC 722310
SODEXO INC 722310
Gift/Sundry Stores
DELAWARE NORTH COMPANIES 453220 2,200,000 1
HMSHOST CORP 453220
Hotels/Resorts/Motels
ACCOR NORTH AMERICA 721110
ACCOR SA 721110 9,351,450 2 -373,260 26
AMAN RESORTS 721110
AMERICA'S BEST FRANCHISING 721110
BANYAN TREE HOTELS & RESORTS 721110
BARCELO CRESTLINE CORP 721110
BEST WESTERN INTERNATIONAL INC 721110
CARLSON COMPANIES INC 721110
CARLSON HOTELS WORLDWIDE 721110
CHINA LODGING GROUP LTD 721110
CHOICE HOTELS INTERNATIONAL INC 721110 564,178 16 98,250 7
CLUB MEDITERRANEE SA 721110 1,801,630 8 -77,750 21
DAYS INN WORLDWIDE INC 721110
DOYLE COLLECTION 721110
FAIRMONT RAFFLES HOTELS
INTERNATIONAL INC 721110
FOUR SEASONS HOTELS 721110
GAYLORD ENTERTAINMENT CO 721110 879,121 13 -23 16
GOLDEN TULIP HOSPITALITY GROUP 721110
GROUPE DU LOUVRE 721110
GUOMAN HOTELS LIMITED 721110
HILTON HOTELS CORP 721110 8,000,000 3
HOME INNS & HOTELS MANAGEMENT
INC 721110 357,706 22 38,158 12
HONGKONG AND SHANGHAI HOTELS
LTD 721110 543,330 17 296,010 3
HOTEL PROPERTIES LTD 721110 323,320 23 25,680 13
HOWARD JOHNSON INTERNATIONAL INC 721110
HVM LLC 721110
HYATT HOTELS CORPORATION 721110 3,332,000 6 -43,000 18
INDIAN HOTEL COMPANY LTD 721110
INTERCONTINENTAL HOTELS GROUP
PLC 721110 2,364,810 7 327,510 2
INTERSTATE HOTELS AND RESORTS INC 721110
INTOWN SUITES MANAGEMENT 721110
2009 2009
JAMESON INN INC 721110
JANUS HOTELS AND RESORTS 721110
JOHN Q HAMMONS HOTELS 721110
JOIE DE VIVRE HOSPITALITY 721110
KIMPTON HOTEL & RESTAURANT GROUP
LLC 721110
LODGIAN INC 721110 188,544 25 -53,902 19
LOEWS HOTELS HOLDING
CORPORATION 721110
LQ MANAGEMENT LLC 721110
MANDARIN ORIENTAL INTERNATIONAL
LTD 721110 438,000 19 83,300 8
MARCUS CORPORATION 721110 383,496 21 17,200 15
MARRIOTT INTERNATIONAL INC 721110 10,908,000 1 -346,000 25
MERITUS HOTELS & RESORTS 721110
MILLENNIUM & COPTHORNE HOTELS
PLC 721110 1,005,580 12 107,790 6
MORGANS HOTEL GROUP CO 721110 232,645 24 -99,724 22
NH HOTELES SA 721110 1,615,110 9 -129,530 23
OAKWOOD WORLDWIDE 721110
OBEROI GROUP (EIH LTD) 721110
ORIENT-EXPRESS HOTELS LTD 721110 456,956 18 -68,797 20
QMH UK LTD 721110
RAMADA WORLDWIDE INC 721110
RED LION HOTELS CORP 721110 165,388 26 -6,647 17
RESORTQUEST INTERNATIONAL INC 721110
REZIDOR HOTEL GROUP AB 721110
RITZ-CARLTON HOTEL CO LLC 721110
ROSEWOOD HOTELS & RESORTS LLC 721110
SCANDIC HOTELS AB 721110 838,890 14 78,180 9
SHANGRI-LA ASIA LTD 721110 1,230,000 11 255,500 5
SHANGRI-LA HOTELS & RESORTS 721110
SHUN TAK HOLDINGS LIMITED 721110 429,370 20 370,060 1
SOL MELIA SA 721110 1,532,400 10 50,830 11
SONESTA INTERNATIONAL HOTELS
CORP 721110 64,800 27 25,300 14
STARWOOD CAPITAL GROUP GLOBAL
LLC 721110
STARWOOD HOTELS & RESORTS
WORLDWIDE INC 721110 4,712,000 4 73,000 10
STRATEGIC HOTELS AND RESORTS INC 721110 723,799 15 -243,945 24
SUNBURST HOSPITALITY CORP 721110
SUPER 8 MOTELS INC 721110
THARALDSON ENTERPRISES 721110
TRT HOLDINGS 721110
WYNDHAM WORLDWIDE 721110 3,750,000 5 293,000 4
XANTERRA PARKS AND RESORTS 721110
Instrument Manufacturing, including Measurement, Control, Test & Navigational
AMERICAN SCIENCE & ENGINEERING 3345 218,367 1 28,353 1
2009 2009
SMITHS DETECTION 3345
Limousine & Chauffeured Vehicle Service
CAREY INTERNATIONAL INC 485320
Railroad Transportation
AMTRAK (NATIONAL RAILROAD
PASSENGER CORP) 48211 2,350,000 13
CENTRAL JAPAN RAILWAY CO 48211 15,702,500 4 1,260,500 3
DEUTSCHE BAHN AG 48211 36,430,500 1 1,030,760 5
EAST JAPAN RAILWAY CO 48211 29,538,800 2 2,051,300 1
EUROTUNNEL GROUP 48211 809,320 14 1,770 12
GUANGSHEN RAILWAY CO LTD 48211 15,719,100 3 1,722,580 2
KEIHIN ELECTRIC EXPRESS RAILWAY CO
LTD 48211 3,534,430 10 7,900 11
KEIO CORPORATION 48211 4,671,610 8 171,740 9
KEISEI ELECTRIC RAILWAY CO 48211 2,592,480 11 99,960 10
KINTETSU CORPORATION 48211 10,762,500 6 178,830 7
MTR CORP LTD 48211 2,417,450 12 1,239,660 4
NATIONAL EXPRESS GROUP 48211 4,061,770 9 -80,150 13
SNCF GROUP 48211
TOBU RAILWAY CO LTD 48211 6,674,540 7 178,430 8
VIA RAIL CANADA INC 48211
WEST JAPAN RAILWAY CO 48211 13,522,100 5 578,170 6
Real Estate Investment Trusts - Nonresidential
CNL FINANCIAL GROUP INC 531120
COLONY CAPITAL LLC 531120
FELCOR LODGING TRUST 531120 908,701 3 -109,091 4
HOSPITALITY PROPERTIES TRUST 531120 1,037,247 2 193,341 1
HOST HOTELS & RESORTS LP 531120 4,158,000 1 -258,000 5
INNKEEPERS USA TRUST 531120
LASALLE HOTEL PROPERTIES 531120 606,999 5 7,618 2
SUNSTONE HOTEL INVESTORS 531120 717,823 4 -269,608 6
SUPERTEL HOSPITALITY INC 531120 88,970 6 -27,395 3
Real Estate Rental, Leasing, Development & Management
DLF LIMITED 5311 2,241,520 1 960,220 1
HUTCHISON WHAMPOA PROPERTIES
LTD 5311
TRUMP ORGANIZATION 5311
RV Parks & Campgrounds
INTERNATIONAL LEISURE HOSTS LTD 721211
KAMPGROUNDS OF AMERICA 721211
THOUSAND TRAILS INC 721211
Shipping-Deep Sea
MEDITERRANEAN SHIPPING COMPANY
SA 483111
NIPPON YUSEN KABUSHIKI KAISHA (NYK) 483111 18,243,147 1 -187,530 2
SWIRE PACIFIC LTD 483111 3,209,370 2 2,565,380 1
Snow Skiing Facilities
BOOTH CREEK SKI HOLDINGS 713920
2009 2009
BOYNE USA RESORTS 713920
CRESTED BUTTE MOUNTAIN RESORT
INC 713920
INTRAWEST CORPORATION 713920
SNOWDANCE LLC 713920
VAIL RESORTS INC 713920 976,988 1 48,950 1
WINTER SPORTS INC 713920
Television Broadcasting
NBC UNIVERSAL 515120 15,436,000 1 2,264,000 1
Theme Parks/Rides/Game Centers
CEDAR FAIR LP 713110 916,075 3 35,429 1
EURO DISNEY SCA 713110 1,561,780 1 -70,440 3
MERLIN ENTERTAINMENTS GROUP LTD 713110 1,195,460 2 -47,880 2
PALACE ENTERTAINMENT 713110
PARQUES REUNIDOS SA 713110
SIX FLAGS INC 713110 912,861 4 -229,167 4
WALT DISNEY PARKS & RESORTS 713110
Time Share Arrangements & Management
DIAMOND RESORTS HOLDINGS 561599
INTERVAL INTERNATIONAL 561599
INTERVAL LEISURE GROUP INC 561599
WORLDMARK BY WYNDHAM 561599
WYNDHAM VACATION OWNERSHIP 561599
Tour, Packaged Vacation & Travel Services
AMBASSADORS GROUP INC 56152 98,615 4 20,337 2
AMERICANTOURS INTERNATIONAL 56152
HOLIDAYBREAK PLC 56152 735,930 3 4,350 3
PLEASANT HOLIDAYS LLC 56152
THOMAS COOK GROUP PLC 56152 14,408,900 2 24,560 1
TUI TRAVEL PLC 56152 17,122,900 1 -30,880 4
Travel Centers
BOWLIN TRAVEL CENTERS INC 447190 24,697 2 -448 1
TRAVELCENTERS OF AMERICA 447190 4,699,800 1 -89,900 2
Travel Services, Agencies & Reservation Systems
AAA (AMERICAN AUTOMOBILE
ASSOCIATION) 5615
BALBOA TRAVEL INC 5615
BCD TRAVEL 5615
CARLSON WAGONLIT TRAVEL 5615
CORPTRAV MANAGEMENT GROUP 5615
COSTCO TRAVEL INC 5615
HOGG ROBINSON GROUP NORTH
AMERICA 5615
HOGG ROBINSON GROUP PLC 5615 546,120 3 11,500 3
JTB GLOBAL MARKETING & TRAVEL 5615
LEADING HOTELS OF THE WORLD LTD 5615
LIBERTY TRAVEL INC 5615
OMEGA WORLD TRAVEL 5615
2009 2009
SUPRANATIONAL HOTELS 5615
TRANSAT AT INC 5615 3,379,500 2 58,910 2
TUI AG 5615 21,697,500 1 551,890 1
WORLDHOTELS 5615
Travel Services-Online
AMADEUS IT GROUP SA 5615E
CTRIP.COM 5615E 291,245 6 97,683 3
EASYGROUP 5615E
EXPEDIA INC 5615E 2,955,400 2 299,500 2
HOMEAWAY INC 5615E
HOTELS.COM LP 5615E
HOTWIRE INC 5615E
KAYAK.COM 5615E
LASTMINUTE.COM 5615E
ORBITZ WORLDWIDE INC 5615E 738,000 5 -337,000 5
PEGASUS SOLUTIONS INC 5615E
PRICELINE.COM INC 5615E 2,338,212 3 489,472 1
SABRE HOLDINGS CORP 5615E 3,200,000 1
SABRE TRAVEL NETWORK 5615E
TRAVELOCITY.COM LP 5615E
TRAVELPORT LIMITED 5615E 2,248,000 4 -871,000 6
TRAVELZOO 5615E 93,973 7 8,618 4
ALPHABETICAL INDEX BOSTONCOACH

BOWLIN TRAVEL CENTERS INC
AAA (AMERICAN AUTOMOBILE ASSOCIATION) BOYD GAMING CORP
ACCOR NORTH AMERICA BOYNE USA RESORTS
ACCOR SA BRITISH AIRWAYS PLC (BA)
ACE AVIATION HOLDINGS INC BRITISH MIDLAND AIRWAYS LTD (BMI)
ADA BRUSSELS AIRLINES
AER LINGUS GROUP PLC CAREY INTERNATIONAL INC
AERCAP HOLDINGS NV CARLSON COMPANIES INC
AEROFLOT RUSSIAN AIRLINES JSC CARLSON HOTELS WORLDWIDE
AEROLITORAL SA DE CV (AEROMEXICO CARLSON WAGONLIT TRAVEL
CONNECT) CARNIVAL CORPORATION
AEROPORTS DE PARIS CATHAY PACIFIC AIRWAYS LTD
AEROVIAS DE MEXICO SA DE CV (AEROMEXICO) CEDAR FAIR LP
AIR BERLIN PLC & CO LUFTVERKEHRS KG CENTRAL JAPAN RAILWAY COMPANY
AIR CANADA CESKE AEROLINIE AS
AIR CHINA LIMITED CHINA AIRLINES
AIR FRANCE-KLM SA CHINA EASTERN AIRLINES CORP LTD
AIR NEW ZEALAND LTD CHINA LODGING GROUP LTD
AIR PARTNER PLC CHINA SOUTHERN AIRLINES CO LTD
AIR WISCONSIN AIRLINES CORP CHOICE HOTELS INTERNATIONAL INC
AIRASIA BERHAD CIA MEXICANA DE AVIACION
AIRBUS SAS CLUB MEDITERRANEE SA
AIRTRAN HOLDINGS INC CNL FINANCIAL GROUP INC
ALASKA AIR GROUP INC COACH USA LLC
ALITALIA - LINEE AEREE ITALIANE SPA COLONY CAPITAL LLC
ALL NIPPON AIRWAYS CO LTD COMAIR INC
ALLEGIANT TRAVEL COMPANY CONCUR TECHNOLOGIES INC
AMADEUS IT GROUP SA CONTINENTAL AIRLINES INC
AMAN RESORTS CORPTRAV MANAGEMENT GROUP
AMBASSADORS GROUP INC COSTCO TRAVEL INC
AMERICAN EAGLE CRESTED BUTTE MOUNTAIN RESORT INC
AMERICAN EXPRESS CO CTRIP.COM
AMERICAN SCIENCE & ENGINEERING INC DASSAULT AVIATION SA
AMERICANTOURS INTERNATIONAL DAYS INN WORLDWIDE INC
AMERICA'S BEST FRANCHISING INC DELAWARE NORTH COMPANIES INC
AMERISTAR CASINOS INC DELTA AIRLINES INC
AMR CORP (AMERICAN AIRLINES) DEUTSCHE BAHN AG
AMTRAK (NATIONAL RAILROAD PASSENGER DEUTSCHE LUFTHANSA AG
CORP) DIAMOND RESORTS HOLDINGS LLC
ARRIVA PLC DLF LIMITED
ASIANA AIRLINES INC DOLLAR THRIFTY AUTOMOTIVE GROUP INC
ATLANTIC SOUTHEAST AIRLINES INC DOYLE COLLECTION (THE)
ATLAS AIR WORLDWIDE HOLDINGS EAST JAPAN RAILWAY COMPANY
AVIS BUDGET GROUP INC EASYGROUP
AVIS EUROPE PLC EASYJET PLC
AZUL LINHAS AEREAS BRASILEIRAS SA EL AL ISRAEL AIRLINES LTD
BAA PLC EMBRAER BRASILIAN AVIATION COMPANY
BAE SYSTEMS PLC EMIRATES GROUP (THE)
BALBOA TRAVEL INC ENTERPRISE HOLDINGS
BANGKOK AIRWAYS CO LTD ETIHAD AIRWAYS
BANYAN TREE HOTELS & RESORTS EURO DISNEY SCA
BARCELO CRESTLINE CORPORATION EUROPEAN AERONAUTIC DEFENSE AND SPACE
BCD TRAVEL CO (EADS)
BEST WESTERN INTERNATIONAL INC EUROTUNNEL GROUP
BOEING COMPANY (THE) EVERGREEN HOLDINGS INC
BOMBARDIER INC EXPEDIA INC
BOOTH CREEK SKI HOLDINGS INC EXPRESSJET HOLDINGS INC
FAIRMONT RAFFLES HOTELS INTERNATIONAL JANUS HOTELS AND RESORTS INC

INC JET AIRWAYS INDIA LTD
FELCOR LODGING TRUST JET AVIATION MANAGEMENT AG
FINNAIR OYJ JETBLUE AIRWAYS CORPORATION
FIRSTGROUP PLC JOHN Q HAMMONS HOTELS LLC
FOUR SEASONS HOTELS JOIE DE VIVRE HOSPITALITY
GATE GOURMET INC JTB GLOBAL MARKETING & TRAVEL
GAYLORD ENTERTAINMENT CO KAMPGROUNDS OF AMERICA INC
GE AVIATION KAYAK.COM
GENTING HONG KONG LIMITED KEIHIN ELECTRIC EXPRESS RAILWAY CO LTD
GLOBAL AVIATION HOLDINGS INC KEIO CORPORATION
GO-AHEAD GROUP PLC (THE) KEISEI ELECTRIC RAILWAY CO LTD
GOJET AIRLINES LLC KERZNER INTERNATIONAL HOLDINGS LIMITED
GOL LINHAS AEREAS INTELIGENTES SA KIMPTON HOTEL & RESTAURANT GROUP LLC
GOLDEN TULIP HOSPITALITY GROUP KINGFISHER AIRLINES LTD
GREAT LAKES AVIATION LTD KINTETSU CORPORATION
GREYHOUND LINES INC KLM ROYAL DUTCH AIRLINES
GROUPE DU LOUVRE KOREAN AIR LINES CO LTD
GRUPO FERROVIAL SA LAN AIRLINES SA
GRUPO TACA LAS VEGAS SANDS CORP (THE VENETIAN)
GUANGSHEN RAILWAY CO LTD LASALLE HOTEL PROPERTIES
GULFSTREAM AEROSPACE CORP LASTMINUTE.COM
GUOMAN HOTELS LIMITED LEADING HOTELS OF THE WORLD LTD (THE)
HARRAH'S ENTERTAINMENT INC LEARJET INC
HAWAIIAN AIRLINES INC LIBERTY TRAVEL INC
HERTZ GLOBAL HOLDINGS INC LODGIAN INC
HF EIMSKIPAFELAG ISLANDS LOEWS HOTELS HOLDING CORPORATION
HILTON HOTELS CORP LQ MANAGEMENT LLC
HMSHOST CORP MAHINDRA & MAHINDRA LIMITED
HOGG ROBINSON GROUP NORTH AMERICA MALAYSIAN AIRLINE SYSTEM BERHAD
HOGG ROBINSON GROUP PLC MANDARIN ORIENTAL INTERNATIONAL LTD
HOLIDAYBREAK PLC MARCUS CORPORATION (THE)
HOME INNS & HOTELS MANAGEMENT INC MARRIOTT INTERNATIONAL INC
HOMEAWAY INC MARTINAIR HOLLAND NV
HONGKONG AND SHANGHAI HOTELS LTD MEDITERRANEAN SHIPPING COMPANY SA
HORIZON AIR INDUSTRIES INC MERITUS HOTELS & RESORTS INC
HOSPITALITY PROPERTIES TRUST MERLIN ENTERTAINMENTS GROUP LTD
HOST HOTELS & RESORTS LP MESA AIR GROUP INC
HOTEL PROPERTIES LTD MGM RESORTS INTERNATIONAL
HOTELS.COM LP MIDWEST AIR GROUP INC
HOTWIRE INC MILLENNIUM & COPTHORNE HOTELS PLC
HOWARD JOHNSON INTERNATIONAL INC MORGANS HOTEL GROUP CO
HUTCHISON WHAMPOA PROPERTIES LTD MTR CORP LTD
HVM LLC MTR GAMING GROUP INC
HYATT HOTELS CORPORATION NATIONAL AVIATION COMPANY OF INDIA
IBERIA LINEAS AEREAS DE ESPANA SA LIMITED
INDIAN HOTEL COMPANY LIMITED (THE) NATIONAL EXPRESS GROUP PLC
INNKEEPERS USA TRUST NAV CANADA
INTERCONTINENTAL HOTELS GROUP PLC NBC UNIVERSAL
INTERNATIONAL LEISURE HOSTS LTD NETJETS INC
INTERSTATE HOTELS AND RESORTS INC NH HOTELES SA
INTERVAL INTERNATIONAL NIPPON YUSEN KABUSHIKI KAISHA (NYK)
INTERVAL LEISURE GROUP INC OAKWOOD WORLDWIDE
INTOWN SUITES MANAGEMENT INC OBEROI GROUP (EIH LTD)
INTRAWEST CORPORATION OCEANIA CRUISES
ITC LIMITED OMEGA WORLD TRAVEL
JAL GROUP ORBITZ WORLDWIDE INC
JAMESON INN INC ORIENT-EXPRESS HOTELS LTD
PALACE ENTERTAINMENT STRATOSPHERE CORPORATION

PARQUES REUNIDOS SA SUNBURST HOSPITALITY CORPORATION
PEGASUS SOLUTIONS INC SUNSTONE HOTEL INVESTORS INC
PIEDMONT AIRLINES INC SUPER 8 MOTELS INC
PINNACLE AIRLINES CORP SUPERSHUTTLE INTERNATIONAL INC
PINNACLE ENTERTAINMENT INC SUPERTEL HOSPITALITY INC
PLEASANT HOLIDAYS LLC SUPRANATIONAL HOTELS
POLSKIE LINIE LOTNICZE LOT SWIRE PACIFIC LTD
PRICELINE.COM INC SWISS INTERNATIONAL AIR LINES
PT GARUDA INDONESIA TAM SA
QANTAS AIRWAYS LTD TEXTRON INC
QATAR AIRWAYS THAI AIRWAYS INTERNATIONAL PLC
QMH UK LTD THARALDSON ENTERPRISES INC
RAMADA WORLDWIDE INC THOMAS COOK GROUP PLC
RED LION HOTELS CORPORATION THOUSAND TRAILS INC
RENT-A-WRECK OF AMERICA INC TOBU RAILWAY CO LTD
REPUBLIC AIRWAYS HOLDINGS INC TRAILWAYS TRANSPORTATION SYSTEM INC
RESORTQUEST INTERNATIONAL INC TRANS STATES AIRLINES INC
REZIDOR HOTEL GROUP AB TRANSAT AT INC
RIO PROPERTIES INC TRAVELCENTERS OF AMERICA LLC
RITZ-CARLTON HOTEL COMPANY LLC (THE) TRAVELOCITY.COM LP
RIVIERA HOLDINGS CORP TRAVELPORT LIMITED
ROLLSROYCE PLC TRAVELZOO
ROSEWOOD HOTELS & RESORTS LLC TRT HOLDINGS
ROYAL CARIBBEAN CRUISES LTD TRUMP ENTERTAINMENT RESORTS INC
RYANAIR HOLDINGS PLC TRUMP ORGANIZATION (THE)
SABRE HOLDINGS CORP TRX INC
SABRE TRAVEL NETWORK TUI AG
SANDS REGENT TUI TRAVEL PLC
SAS AB TURK HAVA YOLLARI AO (THY)
SCANDIC HOTELS AB UAL CORP
SEARS CANADA INC UB GROUP (THE)
SHANGRI-LA ASIA LTD US AIRWAYS GROUP INC
SHANGRI-LA HOTELS & RESORTS USA 3000 AIRLINES
SHUN TAK HOLDINGS LIMITED VAIL RESORTS INC
SILVERSEA CRUISES VIA RAIL CANADA INC
SINGAPORE AIRLINES LTD VIRGIN AMERICA
SIX FLAGS INC VIRGIN ATLANTIC AIRWAYS
SIXT AKTIENGESELLSCHAFT VIRGIN BLUE AIRLINES PTY LTD
SKYWEST INC VIRGIN GROUP LTD
SMITHS DETECTION WALT DISNEY COMPANY (THE)
SNCF GROUP (THE) WALT DISNEY PARKS & RESORTS
SNOWDANCE LLC WEBJET LINHAS AEREAS
SOCIETE AIR FRANCE WEST JAPAN RAILWAY COMPANY
SOCIETE DES BAINS DE MER ET DU CERCLE WESTJET AIRLINES LTD
SODEXO INC WINTER SPORTS INC
SOL MELIA SA WIZZ AIR HUNGARY AIRLINES LTD
SONESTA INTERNATIONAL HOTELS CORP WORLD AIRWAYS INC
SOUTHWEST AIRLINES CO WORLDHOTELS
SPICEJET LTD WORLDMARK BY WYNDHAM INC
SPIRIT AEROSYSTEMS HOLDINGS INC WYNDHAM VACATION OWNERSHIP
SPIRIT AIRLINES INC WYNDHAM WORLDWIDE
STAGECOACH GROUP PLC WYNN RESORTS LIMITED
STARWOOD CAPITAL GROUP GLOBAL LLC XANTERRA PARKS AND RESORTS
STARWOOD HOTELS & RESORTS WORLDWIDE XOJET
INC
STATION CASINOS INC
STRATEGIC HOTELS AND RESORTS INC
INDEX OF HEADQUARTERS LOCATION INTERVAL LEISURE GROUP INC; Miami

BY STATE JANUS HOTELS AND RESORTS INC; Boca Raton
OCEANIA CRUISES; Miami
RESORTQUEST INTERNATIONAL INC; Fort Walton
To help you the firms geographically, the city Beach
and state of the headquarters of each company are in ROYAL CARIBBEAN CRUISES LTD; Miami
the following index. SPIRIT AIRLINES INC; Miramar
WALT DISNEY PARKS & RESORTS; Lake Buena Vista
ARIZONA WYNDHAM VACATION OWNERSHIP; Orlando
BEST WESTERN INTERNATIONAL INC; Phoenix
INTERNATIONAL LEISURE HOSTS LTD; Tempe GEORGIA
MESA AIR GROUP INC; Phoenix AMERICA'S BEST FRANCHISING INC; Atlanta
SUPERSHUTTLE INTERNATIONAL INC; Scottsdale ATLANTIC SOUTHEAST AIRLINES INC; Atlanta
US AIRWAYS GROUP INC; Tempe DELTA AIRLINES INC; Atlanta
GLOBAL AVIATION HOLDINGS INC; Peachtree City
CALIFORNIA GULFSTREAM AEROSPACE CORP; Savannah
AMERICANTOURS INTERNATIONAL; Los Angeles INTOWN SUITES MANAGEMENT INC; Atlanta
BALBOA TRAVEL INC; San Diego JAMESON INN INC; Smyrna
BOOTH CREEK SKI HOLDINGS INC; Truckee LODGIAN INC; Atlanta
COLONY CAPITAL LLC; Santa Monica TRX INC; Atlanta
HOTWIRE INC; San Francisco WORLD AIRWAYS INC; Peachtree City
JOIE DE VIVRE HOSPITALITY; San Francisco
KIMPTON HOTEL & RESTAURANT GROUP LLC; HAWAII
San Francisco HAWAIIAN AIRLINES INC; Honolulu
OAKWOOD WORLDWIDE; Los Angeles
PALACE ENTERTAINMENT; Newport Beach ILLINOIS
PLEASANT HOLIDAYS LLC; Westlake Village BOEING COMPANY (THE); Chicago
SUNSTONE HOTEL INVESTORS INC; San Clemente CORPTRAV MANAGEMENT GROUP; Lombard
VIRGIN AMERICA; Burlingame HYATT HOTELS CORPORATION; Chicago
WALT DISNEY COMPANY (THE); Burbank ORBITZ WORLDWIDE INC; Chicago
XOJET; San Carlos STRATEGIC HOTELS AND RESORTS INC; Chicago
THOUSAND TRAILS INC; Chicago
COLORADO UAL CORP; Chicago
CRESTED BUTTE MOUNTAIN RESORT INC; Mt.
Crested Butte INDIANA
VAIL RESORTS INC; Broomfield REPUBLIC AIRWAYS HOLDINGS INC; Indianapolis
XANTERRA PARKS AND RESORTS; Greenwood
Village KANSAS
LEARJET INC; Wichita
CONNECTICUT SPIRIT AEROSYSTEMS HOLDINGS INC; Wichita
KAYAK.COM; Norwalk
PRICELINE.COM INC; Norwalk KENTUCKY
STARWOOD CAPITAL GROUP GLOBAL LLC; COMAIR INC; Erlanger
Greenwich
MARYLAND
DISTRICT OF COLUMBIA CHOICE HOTELS INTERNATIONAL INC; Silver
AMTRAK (NATIONAL RAILROAD PASSENGER Spring
CORP); Washington HMSHOST CORP; Bethesda
CAREY INTERNATIONAL INC; Washington HOST HOTELS & RESORTS LP; Bethesda
LASALLE HOTEL PROPERTIES; Bethesda
FLORIDA MARRIOTT INTERNATIONAL INC; Bethesda
AAA (AMERICAN AUTOMOBILE ASSOCIATION); PIEDMONT AIRLINES INC; Salisbury
Heathrow RENT-A-WRECK OF AMERICA INC; Laurel
AIRTRAN HOLDINGS INC; Orlando RITZ-CARLTON HOTEL COMPANY LLC (THE);
CARNIVAL CORPORATION; Miami Chevy Chase
CNL FINANCIAL GROUP INC; Orlando SODEXO INC; Gaithersburg
INNKEEPERS USA TRUST; Palm Beach
INTERVAL INTERNATIONAL; Miami
SUNBURST HOSPITALITY CORPORATION; Silver TRUMP ENTERTAINMENT RESORTS INC; Atlantic

Spring City
WYNDHAM WORLDWIDE; Parsippany
MASSACHUSSETTS
AMERICAN SCIENCE & ENGINEERING INC; Billerica NEW MEXICO
BOSTONCOACH; Boston BOWLIN TRAVEL CENTERS INC; Albuquerque
HOSPITALITY PROPERTIES TRUST; Newton
SONESTA INTERNATIONAL HOTELS CORP; Boston NEW YORK
AMERICAN EXPRESS CO; New York
MICHIGAN ATLAS AIR WORLDWIDE HOLDINGS; Purchase
BOYNE USA RESORTS; Boyne Falls DELAWARE NORTH COMPANIES INC; Buffalo
JETBLUE AIRWAYS CORPORATION; Forest Hills
MINNESOTA LEADING HOTELS OF THE WORLD LTD (THE); New
CARLSON COMPANIES INC; Minnetonka York
CARLSON HOTELS WORLDWIDE; Minnetonka LOEWS HOTELS HOLDING CORPORATION; New
York
MISSOURI MORGANS HOTEL GROUP CO; New York
ENTERPRISE HOLDINGS; St. Louis NBC UNIVERSAL; New York
GOJET AIRLINES LLC; Bridgeton SIX FLAGS INC; New York
JOHN Q HAMMONS HOTELS LLC; Springfield STARWOOD HOTELS & RESORTS WORLDWIDE
TRANS STATES AIRLINES INC; Bridgeton INC; White Plains
TRAVELZOO; New York
MONTANA TRUMP ORGANIZATION (THE); New York
KAMPGROUNDS OF AMERICA INC; Billings
WINTER SPORTS INC; Whitefish NORTH DAKOTA
THARALDSON ENTERPRISES INC; Fargo
NEBRASKA
SUPERTEL HOSPITALITY INC; Norfolk OHIO
CEDAR FAIR LP; Sandusky
NEVADA GE AVIATION; Cincinnati
ALLEGIANT TRAVEL COMPANY; Las Vegas NETJETS INC; Columbus
AMERISTAR CASINOS INC; Las Vegas TRAVELCENTERS OF AMERICA LLC; Westlake
BOYD GAMING CORP; Las Vegas
DIAMOND RESORTS HOLDINGS LLC; Las Vegas OKLAHOMA
HARRAH'S ENTERTAINMENT INC; Las Vegas DOLLAR THRIFTY AUTOMOTIVE GROUP INC;
LAS VEGAS SANDS CORP (THE VENETIAN); Las Tulsa
Vegas
MGM RESORTS INTERNATIONAL; Las Vegas OREGON
PINNACLE ENTERTAINMENT INC; Las Vegas EVERGREEN HOLDINGS INC; McMinnville
RIO PROPERTIES INC; Las Vegas
RIVIERA HOLDINGS CORP; Las Vegas PENNSYLVANIA
SANDS REGENT; Reno USA 3000 AIRLINES; Newtown Square
STATION CASINOS INC; Las Vegas
STRATOSPHERE CORPORATION; Las Vegas RHODE ISLAND
WYNN RESORTS LIMITED; Las Vegas TEXTRON INC; Providence
NEW JERSEY SOUTH CAROLINA

AVIS BUDGET GROUP INC; Parsippany HVM LLC; Spartanburg
COACH USA LLC; Paramus
DAYS INN WORLDWIDE INC; Parsippany TENNESSEE
HERTZ GLOBAL HOLDINGS INC; Park Ridge GAYLORD ENTERTAINMENT CO; Nashville
HOWARD JOHNSON INTERNATIONAL INC; PINNACLE AIRLINES CORP; Memphis
Parsippany
LIBERTY TRAVEL INC; Ramsey TEXAS
RAMADA WORLDWIDE INC; Parsippany ACCOR NORTH AMERICA; Carrollton
SUPER 8 MOTELS INC; Parsippany AMERICAN EAGLE; Fort Worth
TRAVELPORT LIMITED; Parsippany AMR CORP (AMERICAN AIRLINES); Fort Worth
CONTINENTAL AIRLINES INC; Houston INDEX OF NON-U.S. HEADQUARTERS

EXPRESSJET HOLDINGS INC; Houston LOCATION BY COUNTRY
FELCOR LODGING TRUST; Irving
GREYHOUND LINES INC; Dallas
HOMEAWAY INC; Austin AUSTRALIA
HOTELS.COM LP; Dallas QANTAS AIRWAYS LTD; Mascot
LQ MANAGEMENT LLC; Irving VIRGIN BLUE AIRLINES PTY LTD; Fortitude Valley
PEGASUS SOLUTIONS INC; Dallas
ROSEWOOD HOTELS & RESORTS LLC; Dallas BAHAMAS
SABRE HOLDINGS CORP; Southlake KERZNER INTERNATIONAL HOLDINGS LIMITED;
SABRE TRAVEL NETWORK; Southlake Paradise Island
SOUTHWEST AIRLINES CO; Dallas
TRAVELOCITY.COM LP; Southlake BELGIUM
TRT HOLDINGS; Irving BRUSSELS AIRLINES; Diegem
REZIDOR HOTEL GROUP AB; Brussels
UTAH
SKYWEST INC; St. George BERMUDA
ORIENT-EXPRESS HOTELS LTD; Hamilton
VERMONT
SNOWDANCE LLC; Brownsville BRAZIL
AZUL LINHAS AEREAS BRASILEIRAS SA; Barueri
VIRGINIA EMBRAER BRASILIAN AVIATION COMPANY; Sao
BARCELO CRESTLINE CORPORATION; Fairfax Jose dos Campos, Sao Paulo
GATE GOURMET INC; Reston GOL LINHAS AEREAS INTELIGENTES SA; Sao Paolo
HILTON HOTELS CORP; McLean TAM SA; Sao Paulo
INTERSTATE HOTELS AND RESORTS INC; Arlington WEBJET LINHAS AEREAS; Rio De Janeiro
OMEGA WORLD TRAVEL; Fairfax
TRAILWAYS TRANSPORTATION SYSTEM INC; CANADA
Fairfax ACE AVIATION HOLDINGS INC; Montreal
AIR CANADA; Saint Laurent
WASHINGTON BOMBARDIER INC; Montreal
ALASKA AIR GROUP INC; Seattle FAIRMONT RAFFLES HOTELS INTERNATIONAL
AMBASSADORS GROUP INC; Spokane INC; Toronto
CONCUR TECHNOLOGIES INC; Redmond FOUR SEASONS HOTELS; Toronto
COSTCO TRAVEL INC; Issaquah HOGG ROBINSON GROUP NORTH AMERICA;
EXPEDIA INC; Bellevue Toronto
HORIZON AIR INDUSTRIES INC; Seattle INTRAWEST CORPORATION; Vancouver
RED LION HOTELS CORPORATION; Spokane NAV CANADA; Ottawa
WORLDMARK BY WYNDHAM INC; Redmond SEARS CANADA INC; Toronto
TRANSAT AT INC; Montreal
WEST VIRGINIA VIA RAIL CANADA INC; Montreal
MTR GAMING GROUP INC; Chester WESTJET AIRLINES LTD; Calgary
WISCONSIN CHILE
AIR WISCONSIN AIRLINES CORP; Appleton LAN AIRLINES SA; Santiago
MARCUS CORPORATION (THE); Milwaukee
MIDWEST AIR GROUP INC; Milwaukee CHINA
AIR CHINA LIMITED; Beijing
WYOMING CATHAY PACIFIC AIRWAYS LTD; Hong Kong
GREAT LAKES AVIATION LTD; Cheyenne CHINA EASTERN AIRLINES CORP LTD; Shanghai
CHINA LODGING GROUP LTD; Shanghai
CHINA SOUTHERN AIRLINES CO LTD; Guangzhou
CTRIP.COM; Shanghai
GENTING HONG KONG LIMITED; Hong Kong
GUANGSHEN RAILWAY CO LTD; Shenzhen
HOME INNS & HOTELS MANAGEMENT INC;
Shanghai
HONGKONG AND SHANGHAI HOTELS LTD; Hong NATIONAL AVIATION COMPANY OF INDIA
Kong LIMITED; Mumbai
HUTCHISON WHAMPOA PROPERTIES LTD; Hong OBEROI GROUP (EIH LTD); Delhi
Kong SPICEJET LTD; Gurgaon
MANDARIN ORIENTAL INTERNATIONAL LTD; UB GROUP (THE); Bangalore
Hong Kong
MTR CORP LTD; Hong Kong INDONESIA
SHANGRI-LA ASIA LTD; Hong Kong PT GARUDA INDONESIA; Jakarta
SHANGRI-LA HOTELS & RESORTS; Hong Kong
SHUN TAK HOLDINGS LIMITED; Hong Kong ISRAEL
SWIRE PACIFIC LTD; Hong Kong EL AL ISRAEL AIRLINES LTD; Ben Gurion
CZECH REPUBLIC ITALY

CESKE AEROLINIE AS; Prague ALITALIA - LINEE AEREE ITALIANE SPA; Rome
EL SALVADOR JAPAN
GRUPO TACA; San Salvador ALL NIPPON AIRWAYS CO LTD; Tokyo
CENTRAL JAPAN RAILWAY COMPANY; Nagoya
FINLAND EAST JAPAN RAILWAY COMPANY; Tokyo
FINNAIR OYJ; Helsinki-Vantaa Airport JAL GROUP; Tokyo
JTB GLOBAL MARKETING & TRAVEL; Tokyo
FRANCE KEIHIN ELECTRIC EXPRESS RAILWAY CO LTD;
ACCOR SA; Evry Cedex Tokyo
ADA; Clichy KEIO CORPORATION; Tokyo
AEROPORTS DE PARIS; Paris KEISEI ELECTRIC RAILWAY CO LTD; Tokyo
AIR FRANCE-KLM SA; Roissy KINTETSU CORPORATION; Osaka
AIRBUS SAS; Blagnac NIPPON YUSEN KABUSHIKI KAISHA (NYK); Tokyo
CARLSON WAGONLIT TRAVEL; Paris TOBU RAILWAY CO LTD; Tokyo
CLUB MEDITERRANEE SA; Paris WEST JAPAN RAILWAY COMPANY; Osaka
DASSAULT AVIATION SA; Paris
EURO DISNEY SCA; Chessy KOREA
EUROTUNNEL GROUP; Paris ASIANA AIRLINES INC; Seoul
GROUPE DU LOUVRE; Paris KOREAN AIR LINES CO LTD; Seoul
SNCF GROUP (THE); Paris
SOCIETE AIR FRANCE; Roissy CDG Cedex MALAYSIA
AIRASIA BERHAD; Sepang, Selangor Darul Ehsan
GERMANY MALAYSIAN AIRLINE SYSTEM BERHAD; Subang
AIR BERLIN PLC & CO LUFTVERKEHRS KG; Berlin
DEUTSCHE BAHN AG; Berlin MEXICO
DEUTSCHE LUFTHANSA AG; Cologne AEROLITORAL SA DE CV (AEROMEXICO
SIXT AKTIENGESELLSCHAFT; Pullach im Isartal CONNECT); Apodaca
TUI AG; Hanover AEROVIAS DE MEXICO SA DE CV (AEROMEXICO);
WORLDHOTELS; Frankfurt Col. Cuauhtemoc
CIA MEXICANA DE AVIACION; Col. Del Valle
HUNGARY
WIZZ AIR HUNGARY AIRLINES LTD; Vecses MONACO
SILVERSEA CRUISES; Monte Carlo
ICELAND SOCIETE DES BAINS DE MER ET DU CERCLE;
HF EIMSKIPAFELAG ISLANDS; Reykjavik Monaco
INDIA NEW ZEALAND

DLF LIMITED; New Delhi AIR NEW ZEALAND LTD; Auckland
INDIAN HOTEL COMPANY LIMITED (THE); Mumbai
ITC LIMITED; Kolkata POLAND
JET AIRWAYS INDIA LTD; Mumbai POLSKIE LINIE LOTNICZE LOT; Warsaw
KINGFISHER AIRLINES LTD; Mumbai
MAHINDRA & MAHINDRA LIMITED; Mumbai
QATAR ARRIVA PLC; Sunderland

QATAR AIRWAYS; Doha AVIS EUROPE PLC; Bracknell
BAA PLC; London
RUSSIA BAE SYSTEMS PLC; London
AEROFLOT RUSSIAN AIRLINES JSC; Moscow BRITISH AIRWAYS PLC (BA); Harmondsworth
BRITISH MIDLAND AIRWAYS LTD (BMI); Derby
DOYLE COLLECTION (THE); Dublin
SINGAPORE
EASYGROUP; London
AMAN RESORTS; Singapore
EASYJET PLC; Luton
BANYAN TREE HOTELS & RESORTS; Singapore
FIRSTGROUP PLC; Aberdeen
HOTEL PROPERTIES LTD; Singapore
GO-AHEAD GROUP PLC (THE); Newcastle-upon-Tyne
MERITUS HOTELS & RESORTS INC; Singapore
GUOMAN HOTELS LIMITED; Uxbridge
SINGAPORE AIRLINES LTD; Singapore
HOGG ROBINSON GROUP PLC; Basingstoke
HOLIDAYBREAK PLC; Northwich
SPAIN INTERCONTINENTAL HOTELS GROUP PLC; Denham
AMADEUS IT GROUP SA; Madrid LASTMINUTE.COM; London
GRUPO FERROVIAL SA; Madrid MERLIN ENTERTAINMENTS GROUP LTD; Poole
IBERIA LINEAS AEREAS DE ESPANA SA; Madrid MILLENNIUM & COPTHORNE HOTELS PLC; London
NH HOTELES SA; Madrid NATIONAL EXPRESS GROUP PLC; Birmingham
PARQUES REUNIDOS SA; Madrid QMH UK LTD; Romford
SOL MELIA SA; Palma de Mallorca ROLLSROYCE PLC; London
RYANAIR HOLDINGS PLC; Dublin
SWEDEN SMITHS DETECTION; Watford
SAS AB; Stockholm STAGECOACH GROUP PLC; Perth
SCANDIC HOTELS AB; Stockholm SUPRANATIONAL HOTELS; London
THOMAS COOK GROUP PLC; Peterborough
SWITZERLAND TUI TRAVEL PLC; Crawley
JET AVIATION MANAGEMENT AG; Zurich VIRGIN ATLANTIC AIRWAYS; Crawley
MEDITERRANEAN SHIPPING COMPANY SA; Geneva VIRGIN GROUP LTD; London
SWISS INTERNATIONAL AIR LINES; Basel
TAIWAN
CHINA AIRLINES; Taoyuan County
THAILAND
BANGKOK AIRWAYS CO LTD; Bangkok
THAI AIRWAYS INTERNATIONAL PLC; Bangkok
THE NETHERLANDS
AERCAP HOLDINGS NV; Amsterdam
BCD TRAVEL; Utrecht
EUROPEAN AERONAUTIC DEFENSE AND SPACE
CO (EADS); Schiphol-Rijk
GOLDEN TULIP HOSPITALITY GROUP; Amersfoot
KLM ROYAL DUTCH AIRLINES; Amstelveen
MARTINAIR HOLLAND NV; Amsterdam
TURKEY
TURK HAVA YOLLARI AO (THY); Istanbul
UNITED ARAB EMIRATES

EMIRATES GROUP (THE); Dubai
ETIHAD AIRWAYS; Abu Dhabi
UNITED KINGDOM
AER LINGUS GROUP PLC; Dublin
AIR PARTNER PLC; Crawley
INDEX BY REGIONS OF THE U.S. CRESTED BUTTE MOUNTAIN RESORT INC

WHERE THE FIRMS HAVE LOCATIONS DAYS INN WORLDWIDE INC
DELAWARE NORTH COMPANIES INC
DELTA AIRLINES INC
WEST DEUTSCHE LUFTHANSA AG
AAA (AMERICAN AUTOMOBILE ASSOCIATION) DIAMOND RESORTS HOLDINGS LLC
ACCOR NORTH AMERICA DOLLAR THRIFTY AUTOMOTIVE GROUP INC
ACCOR SA EL AL ISRAEL AIRLINES LTD
ACE AVIATION HOLDINGS INC ENTERPRISE HOLDINGS
AEROLITORAL SA DE CV (AEROMEXICO EVERGREEN HOLDINGS INC
CONNECT) EXPEDIA INC
AIR CANADA EXPRESSJET HOLDINGS INC
AIR CHINA LIMITED FAIRMONT RAFFLES HOTELS INTERNATIONAL
AIR FRANCE-KLM SA INC
AIR PARTNER PLC FELCOR LODGING TRUST
AIRTRAN HOLDINGS INC FOUR SEASONS HOTELS
ALASKA AIR GROUP INC GATE GOURMET INC
ALITALIA - LINEE AEREE ITALIANE SPA GE AVIATION
ALL NIPPON AIRWAYS CO LTD GENTING HONG KONG LIMITED
ALLEGIANT TRAVEL COMPANY GLOBAL AVIATION HOLDINGS INC
AMAN RESORTS GREAT LAKES AVIATION LTD
AMBASSADORS GROUP INC GREYHOUND LINES INC
AMERICAN EAGLE GRUPO TACA
AMERICAN EXPRESS CO GULFSTREAM AEROSPACE CORP
AMERICANTOURS INTERNATIONAL GUOMAN HOTELS LIMITED
AMERICA'S BEST FRANCHISING INC HARRAH'S ENTERTAINMENT INC
AMERISTAR CASINOS INC HAWAIIAN AIRLINES INC
AMR CORP (AMERICAN AIRLINES) HERTZ GLOBAL HOLDINGS INC
AMTRAK (NATIONAL RAILROAD PASSENGER HF EIMSKIPAFELAG ISLANDS
CORP) HILTON HOTELS CORP
ASIANA AIRLINES INC HMSHOST CORP
ATLAS AIR WORLDWIDE HOLDINGS HONGKONG AND SHANGHAI HOTELS LTD
AVIS BUDGET GROUP INC HORIZON AIR INDUSTRIES INC
BAE SYSTEMS PLC HOSPITALITY PROPERTIES TRUST
BALBOA TRAVEL INC HOST HOTELS & RESORTS LP
BARCELO CRESTLINE CORPORATION HOTWIRE INC
BEST WESTERN INTERNATIONAL INC HOWARD JOHNSON INTERNATIONAL INC
BOEING COMPANY (THE) HVM LLC
BOOTH CREEK SKI HOLDINGS INC HYATT HOTELS CORPORATION
BOYD GAMING CORP INDIAN HOTEL COMPANY LIMITED (THE)
BOYNE USA RESORTS INNKEEPERS USA TRUST
BRITISH MIDLAND AIRWAYS LTD (BMI) INTERCONTINENTAL HOTELS GROUP PLC
CAREY INTERNATIONAL INC INTERSTATE HOTELS AND RESORTS INC
CARLSON COMPANIES INC INTERVAL INTERNATIONAL
CARLSON HOTELS WORLDWIDE INTOWN SUITES MANAGEMENT INC
CARLSON WAGONLIT TRAVEL INTRAWEST CORPORATION
CARNIVAL CORPORATION JAL GROUP
CATHAY PACIFIC AIRWAYS LTD JETBLUE AIRWAYS CORPORATION
CEDAR FAIR LP JOHN Q HAMMONS HOTELS LLC
CHINA AIRLINES JOIE DE VIVRE HOSPITALITY
CHINA EASTERN AIRLINES CORP LTD JTB GLOBAL MARKETING & TRAVEL
CHOICE HOTELS INTERNATIONAL INC KAMPGROUNDS OF AMERICA INC
CLUB MEDITERRANEE SA KIMPTON HOTEL & RESTAURANT GROUP LLC
CNL FINANCIAL GROUP INC KOREAN AIR LINES CO LTD
COLONY CAPITAL LLC LAN AIRLINES SA
CONCUR TECHNOLOGIES INC LAS VEGAS SANDS CORP (THE VENETIAN)
CONTINENTAL AIRLINES INC LASALLE HOTEL PROPERTIES
CORPTRAV MANAGEMENT GROUP LIBERTY TRAVEL INC
COSTCO TRAVEL INC
LODGIAN INC TRAVELCENTERS OF AMERICA LLC

LOEWS HOTELS HOLDING CORPORATION TRAVELOCITY.COM LP
LQ MANAGEMENT LLC TRAVELPORT LIMITED
MALAYSIAN AIRLINE SYSTEM BERHAD TRAVELZOO
MANDARIN ORIENTAL INTERNATIONAL LTD TRT HOLDINGS
MARCUS CORPORATION (THE) TRUMP ORGANIZATION (THE)
MARRIOTT INTERNATIONAL INC TRX INC
MERLIN ENTERTAINMENTS GROUP LTD UAL CORP
MESA AIR GROUP INC UB GROUP (THE)
MGM RESORTS INTERNATIONAL US AIRWAYS GROUP INC
MIDWEST AIR GROUP INC VAIL RESORTS INC
MILLENNIUM & COPTHORNE HOTELS PLC VIRGIN AMERICA
MORGANS HOTEL GROUP CO VIRGIN GROUP LTD
NBC UNIVERSAL WALT DISNEY COMPANY (THE)
NIPPON YUSEN KABUSHIKI KAISHA (NYK) WALT DISNEY PARKS & RESORTS
OAKWOOD WORLDWIDE WESTJET AIRLINES LTD
OMEGA WORLD TRAVEL WINTER SPORTS INC
PALACE ENTERTAINMENT WORLD AIRWAYS INC
PARQUES REUNIDOS SA WORLDHOTELS
PINNACLE ENTERTAINMENT INC WORLDMARK BY WYNDHAM INC
PLEASANT HOLIDAYS LLC WYNDHAM VACATION OWNERSHIP
PT GARUDA INDONESIA WYNDHAM WORLDWIDE
QATAR AIRWAYS WYNN RESORTS LIMITED
RAMADA WORLDWIDE INC XANTERRA PARKS AND RESORTS
RED LION HOTELS CORPORATION XOJET
RENT-A-WRECK OF AMERICA INC
REPUBLIC AIRWAYS HOLDINGS INC SOUTHWEST
RESORTQUEST INTERNATIONAL INC AAA (AMERICAN AUTOMOBILE ASSOCIATION)
RIO PROPERTIES INC ACCOR NORTH AMERICA
RITZ-CARLTON HOTEL COMPANY LLC (THE) ACCOR SA
RIVIERA HOLDINGS CORP ACE AVIATION HOLDINGS INC
ROSEWOOD HOTELS & RESORTS LLC AERCAP HOLDINGS NV
ROYAL CARIBBEAN CRUISES LTD AEROLITORAL SA DE CV (AEROMEXICO
SANDS REGENT CONNECT)
SHANGRI-LA ASIA LTD AIR CANADA
SINGAPORE AIRLINES LTD AIRTRAN HOLDINGS INC
SIX FLAGS INC ALASKA AIR GROUP INC
SKYWEST INC ALLEGIANT TRAVEL COMPANY
SOCIETE AIR FRANCE AMERICAN EAGLE
SODEXO INC AMERICAN EXPRESS CO
STAGECOACH GROUP PLC AMERICA'S BEST FRANCHISING INC
STARWOOD CAPITAL GROUP GLOBAL LLC AMR CORP (AMERICAN AIRLINES)
STARWOOD HOTELS & RESORTS WORLDWIDE AMTRAK (NATIONAL RAILROAD PASSENGER
INC CORP)
STATION CASINOS INC ATLANTIC SOUTHEAST AIRLINES INC
STRATEGIC HOTELS AND RESORTS INC AVIS BUDGET GROUP INC
STRATOSPHERE CORPORATION BAE SYSTEMS PLC
SUNBURST HOSPITALITY CORPORATION BARCELO CRESTLINE CORPORATION
SUNSTONE HOTEL INVESTORS INC BCD TRAVEL
SUPER 8 MOTELS INC BEST WESTERN INTERNATIONAL INC
SUPERSHUTTLE INTERNATIONAL INC BOEING COMPANY (THE)
SUPERTEL HOSPITALITY INC BOMBARDIER INC
SWIRE PACIFIC LTD BOWLIN TRAVEL CENTERS INC
SWISS INTERNATIONAL AIR LINES CAREY INTERNATIONAL INC
THAI AIRWAYS INTERNATIONAL PLC CARLSON COMPANIES INC
THARALDSON ENTERPRISES INC CARLSON HOTELS WORLDWIDE
THOUSAND TRAILS INC CARLSON WAGONLIT TRAVEL
TRAILWAYS TRANSPORTATION SYSTEM INC CATHAY PACIFIC AIRWAYS LTD
CHINA AIRLINES KOREAN AIR LINES CO LTD

CHOICE HOTELS INTERNATIONAL INC LAN AIRLINES SA
CNL FINANCIAL GROUP INC LASALLE HOTEL PROPERTIES
CONCUR TECHNOLOGIES INC LEARJET INC
CONTINENTAL AIRLINES INC LODGIAN INC
CORPTRAV MANAGEMENT GROUP LOEWS HOTELS HOLDING CORPORATION
DAYS INN WORLDWIDE INC LQ MANAGEMENT LLC
DELAWARE NORTH COMPANIES INC MARCUS CORPORATION (THE)
DELTA AIRLINES INC MARRIOTT INTERNATIONAL INC
DIAMOND RESORTS HOLDINGS LLC MERLIN ENTERTAINMENTS GROUP LTD
DOLLAR THRIFTY AUTOMOTIVE GROUP INC MESA AIR GROUP INC
EMIRATES GROUP (THE) MIDWEST AIR GROUP INC
ENTERPRISE HOLDINGS MILLENNIUM & COPTHORNE HOTELS PLC
EVERGREEN HOLDINGS INC NBC UNIVERSAL
EXPEDIA INC NH HOTELES SA
EXPRESSJET HOLDINGS INC OAKWOOD WORLDWIDE
FAIRMONT RAFFLES HOTELS INTERNATIONAL OMEGA WORLD TRAVEL
INC PALACE ENTERTAINMENT
FELCOR LODGING TRUST PARQUES REUNIDOS SA
FIRSTGROUP PLC PEGASUS SOLUTIONS INC
FOUR SEASONS HOTELS PINNACLE AIRLINES CORP
GATE GOURMET INC PT GARUDA INDONESIA
GAYLORD ENTERTAINMENT CO QATAR AIRWAYS
GE AVIATION RAMADA WORLDWIDE INC
GLOBAL AVIATION HOLDINGS INC RENT-A-WRECK OF AMERICA INC
GREAT LAKES AVIATION LTD RESORTQUEST INTERNATIONAL INC
GREYHOUND LINES INC RITZ-CARLTON HOTEL COMPANY LLC (THE)
GRUPO FERROVIAL SA ROSEWOOD HOTELS & RESORTS LLC
GRUPO TACA ROYAL CARIBBEAN CRUISES LTD
GULFSTREAM AEROSPACE CORP SABRE HOLDINGS CORP
GUOMAN HOTELS LIMITED SABRE TRAVEL NETWORK
HARRAH'S ENTERTAINMENT INC SINGAPORE AIRLINES LTD
HAWAIIAN AIRLINES INC SIX FLAGS INC
HERTZ GLOBAL HOLDINGS INC SKYWEST INC
HF EIMSKIPAFELAG ISLANDS SOCIETE AIR FRANCE
HILTON HOTELS CORP SODEXO INC
HMSHOST CORP SONESTA INTERNATIONAL HOTELS CORP
HOMEAWAY INC SOUTHWEST AIRLINES CO
HORIZON AIR INDUSTRIES INC SPIRIT AEROSYSTEMS HOLDINGS INC
HOSPITALITY PROPERTIES TRUST STARWOOD HOTELS & RESORTS WORLDWIDE
HOST HOTELS & RESORTS LP INC
HOTELS.COM LP STATION CASINOS INC
HOWARD JOHNSON INTERNATIONAL INC STRATEGIC HOTELS AND RESORTS INC
HVM LLC SUNBURST HOSPITALITY CORPORATION
HYATT HOTELS CORPORATION SUNSTONE HOTEL INVESTORS INC
INNKEEPERS USA TRUST SUPER 8 MOTELS INC
INTERCONTINENTAL HOTELS GROUP PLC SUPERSHUTTLE INTERNATIONAL INC
INTERNATIONAL LEISURE HOSTS LTD SWIRE PACIFIC LTD
INTERSTATE HOTELS AND RESORTS INC THARALDSON ENTERPRISES INC
INTERVAL INTERNATIONAL THOUSAND TRAILS INC
INTOWN SUITES MANAGEMENT INC TRAILWAYS TRANSPORTATION SYSTEM INC
JAL GROUP TRAVELCENTERS OF AMERICA LLC
JANUS HOTELS AND RESORTS INC TRAVELOCITY.COM LP
JET AVIATION MANAGEMENT AG TRT HOLDINGS
JETBLUE AIRWAYS CORPORATION TRX INC
JOHN Q HAMMONS HOTELS LLC UAL CORP
KAMPGROUNDS OF AMERICA INC US AIRWAYS GROUP INC
KIMPTON HOTEL & RESTAURANT GROUP LLC VAIL RESORTS INC
VIRGIN GROUP LTD DELAWARE NORTH COMPANIES INC

WALT DISNEY COMPANY (THE) DELTA AIRLINES INC
WESTJET AIRLINES LTD DEUTSCHE LUFTHANSA AG
WORLD AIRWAYS INC DIAMOND RESORTS HOLDINGS LLC
WORLDHOTELS DOLLAR THRIFTY AUTOMOTIVE GROUP INC
WORLDMARK BY WYNDHAM INC EL AL ISRAEL AIRLINES LTD
WYNDHAM VACATION OWNERSHIP ENTERPRISE HOLDINGS
WYNDHAM WORLDWIDE EVERGREEN HOLDINGS INC
XANTERRA PARKS AND RESORTS EXPEDIA INC
EXPRESSJET HOLDINGS INC
MIDWEST FAIRMONT RAFFLES HOTELS INTERNATIONAL
AAA (AMERICAN AUTOMOBILE ASSOCIATION) INC
ACCOR NORTH AMERICA FELCOR LODGING TRUST
ACCOR SA FIRSTGROUP PLC
ACE AVIATION HOLDINGS INC FOUR SEASONS HOTELS
AIR CANADA GATE GOURMET INC
AIR FRANCE-KLM SA GE AVIATION
AIR WISCONSIN AIRLINES CORP GLOBAL AVIATION HOLDINGS INC
AIRBUS SAS GOJET AIRLINES LLC
AIRTRAN HOLDINGS INC GREAT LAKES AVIATION LTD
ALL NIPPON AIRWAYS CO LTD GREYHOUND LINES INC
ALLEGIANT TRAVEL COMPANY GRUPO FERROVIAL SA
AMERICAN EAGLE GRUPO TACA
AMERICAN EXPRESS CO GULFSTREAM AEROSPACE CORP
AMERICA'S BEST FRANCHISING INC HARRAH'S ENTERTAINMENT INC
AMERISTAR CASINOS INC HERTZ GLOBAL HOLDINGS INC
AMR CORP (AMERICAN AIRLINES) HILTON HOTELS CORP
AMTRAK (NATIONAL RAILROAD PASSENGER HMSHOST CORP
CORP) HONGKONG AND SHANGHAI HOTELS LTD
ASIANA AIRLINES INC HOSPITALITY PROPERTIES TRUST
ATLANTIC SOUTHEAST AIRLINES INC HOST HOTELS & RESORTS LP
AVIS BUDGET GROUP INC HOWARD JOHNSON INTERNATIONAL INC
BAA PLC HVM LLC
BAE SYSTEMS PLC HYATT HOTELS CORPORATION
BARCELO CRESTLINE CORPORATION IBERIA LINEAS AEREAS DE ESPANA SA
BCD TRAVEL INNKEEPERS USA TRUST
BEST WESTERN INTERNATIONAL INC INTERCONTINENTAL HOTELS GROUP PLC
BOEING COMPANY (THE) INTERSTATE HOTELS AND RESORTS INC
BOMBARDIER INC INTERVAL INTERNATIONAL
BOSTONCOACH INTOWN SUITES MANAGEMENT INC
BOYD GAMING CORP ITC LIMITED
BOYNE USA RESORTS JAL GROUP
BRITISH MIDLAND AIRWAYS LTD (BMI) JAMESON INN INC
CAREY INTERNATIONAL INC JANUS HOTELS AND RESORTS INC
CARLSON COMPANIES INC JET AVIATION MANAGEMENT AG
CARLSON HOTELS WORLDWIDE JETBLUE AIRWAYS CORPORATION
CARLSON WAGONLIT TRAVEL JOHN Q HAMMONS HOTELS LLC
CATHAY PACIFIC AIRWAYS LTD JTB GLOBAL MARKETING & TRAVEL
CEDAR FAIR LP KAMPGROUNDS OF AMERICA INC
CHINA AIRLINES KIMPTON HOTEL & RESTAURANT GROUP LLC
CHOICE HOTELS INTERNATIONAL INC KOREAN AIR LINES CO LTD
CNL FINANCIAL GROUP INC LAN AIRLINES SA
COACH USA LLC LASALLE HOTEL PROPERTIES
COMAIR INC LEARJET INC
CONCUR TECHNOLOGIES INC LIBERTY TRAVEL INC
CONTINENTAL AIRLINES INC LODGIAN INC
CORPTRAV MANAGEMENT GROUP LQ MANAGEMENT LLC
DAYS INN WORLDWIDE INC MARCUS CORPORATION (THE)
MARRIOTT INTERNATIONAL INC WORLD AIRWAYS INC

MERLIN ENTERTAINMENTS GROUP LTD WORLDHOTELS
MESA AIR GROUP INC WORLDMARK BY WYNDHAM INC
MGM RESORTS INTERNATIONAL WYNDHAM VACATION OWNERSHIP
MIDWEST AIR GROUP INC WYNDHAM WORLDWIDE
MILLENNIUM & COPTHORNE HOTELS PLC XANTERRA PARKS AND RESORTS
MTR GAMING GROUP INC
NATIONAL EXPRESS GROUP PLC SOUTHEAST
NBC UNIVERSAL AAA (AMERICAN AUTOMOBILE ASSOCIATION)
NETJETS INC ACCOR NORTH AMERICA
NIPPON YUSEN KABUSHIKI KAISHA (NYK) ACCOR SA
OAKWOOD WORLDWIDE ACE AVIATION HOLDINGS INC
OMEGA WORLD TRAVEL AERCAP HOLDINGS NV
ORBITZ WORLDWIDE INC AIR CANADA
PINNACLE AIRLINES CORP AIR FRANCE-KLM SA
PINNACLE ENTERTAINMENT INC AIR PARTNER PLC
PT GARUDA INDONESIA AIR WISCONSIN AIRLINES CORP
RAMADA WORLDWIDE INC AIRBUS SAS
RENT-A-WRECK OF AMERICA INC AIRTRAN HOLDINGS INC
REPUBLIC AIRWAYS HOLDINGS INC ALLEGIANT TRAVEL COMPANY
RITZ-CARLTON HOTEL COMPANY LLC (THE) AMADEUS IT GROUP SA
ROLLSROYCE PLC AMERICAN EAGLE
ROSEWOOD HOTELS & RESORTS LLC AMERICAN EXPRESS CO
ROYAL CARIBBEAN CRUISES LTD AMERICANTOURS INTERNATIONAL
SANDS REGENT AMERICA'S BEST FRANCHISING INC
SINGAPORE AIRLINES LTD AMERISTAR CASINOS INC
SIX FLAGS INC AMR CORP (AMERICAN AIRLINES)
SKYWEST INC AMTRAK (NATIONAL RAILROAD PASSENGER
SOCIETE AIR FRANCE CORP)
SODEXO INC ATLANTIC SOUTHEAST AIRLINES INC
SPIRIT AEROSYSTEMS HOLDINGS INC AVIS BUDGET GROUP INC
STAGECOACH GROUP PLC BAE SYSTEMS PLC
STARWOOD HOTELS & RESORTS WORLDWIDE BARCELO CRESTLINE CORPORATION
INC BCD TRAVEL
STRATEGIC HOTELS AND RESORTS INC BEST WESTERN INTERNATIONAL INC
SUNBURST HOSPITALITY CORPORATION BOEING COMPANY (THE)
SUNSTONE HOTEL INVESTORS INC BOMBARDIER INC
SUPER 8 MOTELS INC BOYD GAMING CORP
SUPERSHUTTLE INTERNATIONAL INC BOYNE USA RESORTS
SUPERTEL HOSPITALITY INC CAREY INTERNATIONAL INC
SWIRE PACIFIC LTD CARLSON COMPANIES INC
SWISS INTERNATIONAL AIR LINES CARLSON HOTELS WORLDWIDE
THAI AIRWAYS INTERNATIONAL PLC CARLSON WAGONLIT TRAVEL
THARALDSON ENTERPRISES INC CARNIVAL CORPORATION
THOUSAND TRAILS INC CATHAY PACIFIC AIRWAYS LTD
TRAILWAYS TRANSPORTATION SYSTEM INC CEDAR FAIR LP
TRANS STATES AIRLINES INC CHINA AIRLINES
TRAVELCENTERS OF AMERICA LLC CHOICE HOTELS INTERNATIONAL INC
TRAVELPORT LIMITED CLUB MEDITERRANEE SA
TRAVELZOO CNL FINANCIAL GROUP INC
TRT HOLDINGS COMAIR INC
TRUMP ORGANIZATION (THE) CONTINENTAL AIRLINES INC
UAL CORP DASSAULT AVIATION SA
US AIRWAYS GROUP INC DAYS INN WORLDWIDE INC
USA 3000 AIRLINES DELAWARE NORTH COMPANIES INC
VIRGIN GROUP LTD DELTA AIRLINES INC
WALT DISNEY COMPANY (THE) DEUTSCHE LUFTHANSA AG
WESTJET AIRLINES LTD DIAMOND RESORTS HOLDINGS LLC
DOLLAR THRIFTY AUTOMOTIVE GROUP INC MGM RESORTS INTERNATIONAL

EL AL ISRAEL AIRLINES LTD MIDWEST AIR GROUP INC
EMBRAER BRASILIAN AVIATION COMPANY MILLENNIUM & COPTHORNE HOTELS PLC
ENTERPRISE HOLDINGS MORGANS HOTEL GROUP CO
EVERGREEN HOLDINGS INC NBC UNIVERSAL
EXPEDIA INC NETJETS INC
EXPRESSJET HOLDINGS INC NH HOTELES SA
FAIRMONT RAFFLES HOTELS INTERNATIONAL NIPPON YUSEN KABUSHIKI KAISHA (NYK)
INC OAKWOOD WORLDWIDE
FELCOR LODGING TRUST OCEANIA CRUISES
FOUR SEASONS HOTELS OMEGA WORLD TRAVEL
GATE GOURMET INC PALACE ENTERTAINMENT
GAYLORD ENTERTAINMENT CO PARQUES REUNIDOS SA
GE AVIATION PEGASUS SOLUTIONS INC
GENTING HONG KONG LIMITED PIEDMONT AIRLINES INC
GLOBAL AVIATION HOLDINGS INC PINNACLE AIRLINES CORP
GREYHOUND LINES INC PINNACLE ENTERTAINMENT INC
GRUPO TACA RAMADA WORLDWIDE INC
GULFSTREAM AEROSPACE CORP RENT-A-WRECK OF AMERICA INC
HARRAH'S ENTERTAINMENT INC RESORTQUEST INTERNATIONAL INC
HERTZ GLOBAL HOLDINGS INC RITZ-CARLTON HOTEL COMPANY LLC (THE)
HF EIMSKIPAFELAG ISLANDS ROSEWOOD HOTELS & RESORTS LLC
HILTON HOTELS CORP ROYAL CARIBBEAN CRUISES LTD
HMSHOST CORP SILVERSEA CRUISES
HOSPITALITY PROPERTIES TRUST SINGAPORE AIRLINES LTD
HOST HOTELS & RESORTS LP SIX FLAGS INC
HOWARD JOHNSON INTERNATIONAL INC SKYWEST INC
HVM LLC SMITHS DETECTION
HYATT HOTELS CORPORATION SOCIETE AIR FRANCE
IBERIA LINEAS AEREAS DE ESPANA SA SODEXO INC
INNKEEPERS USA TRUST SONESTA INTERNATIONAL HOTELS CORP
INTERCONTINENTAL HOTELS GROUP PLC SPIRIT AIRLINES INC
INTERSTATE HOTELS AND RESORTS INC STARWOOD CAPITAL GROUP GLOBAL LLC
INTERVAL INTERNATIONAL STARWOOD HOTELS & RESORTS WORLDWIDE
INTERVAL LEISURE GROUP INC INC
INTOWN SUITES MANAGEMENT INC STRATEGIC HOTELS AND RESORTS INC
INTRAWEST CORPORATION SUNBURST HOSPITALITY CORPORATION
JAL GROUP SUNSTONE HOTEL INVESTORS INC
JAMESON INN INC SUPER 8 MOTELS INC
JANUS HOTELS AND RESORTS INC SUPERSHUTTLE INTERNATIONAL INC
JET AVIATION MANAGEMENT AG SUPERTEL HOSPITALITY INC
JETBLUE AIRWAYS CORPORATION SWISS INTERNATIONAL AIR LINES
JOHN Q HAMMONS HOTELS LLC THARALDSON ENTERPRISES INC
JTB GLOBAL MARKETING & TRAVEL THOUSAND TRAILS INC
KAMPGROUNDS OF AMERICA INC TRAILWAYS TRANSPORTATION SYSTEM INC
KIMPTON HOTEL & RESTAURANT GROUP LLC TRAVELCENTERS OF AMERICA LLC
KOREAN AIR LINES CO LTD TRAVELOCITY.COM LP
LAN AIRLINES SA TRAVELZOO
LIBERTY TRAVEL INC TRT HOLDINGS
LODGIAN INC TRUMP ORGANIZATION (THE)
LOEWS HOTELS HOLDING CORPORATION TRX INC
LQ MANAGEMENT LLC UAL CORP
MANDARIN ORIENTAL INTERNATIONAL LTD US AIRWAYS GROUP INC
MARRIOTT INTERNATIONAL INC USA 3000 AIRLINES
MARTINAIR HOLLAND NV VAIL RESORTS INC
MEDITERRANEAN SHIPPING COMPANY SA VIRGIN GROUP LTD
MERLIN ENTERTAINMENTS GROUP LTD WALT DISNEY COMPANY (THE)
MESA AIR GROUP INC WALT DISNEY PARKS & RESORTS
WESTJET AIRLINES LTD COLONY CAPITAL LLC

WORLD AIRWAYS INC COMAIR INC
WORLDHOTELS CONCUR TECHNOLOGIES INC
WORLDMARK BY WYNDHAM INC CONTINENTAL AIRLINES INC
WYNDHAM VACATION OWNERSHIP DASSAULT AVIATION SA
WYNDHAM WORLDWIDE DAYS INN WORLDWIDE INC
NORTHEAST DELTA AIRLINES INC
AAA (AMERICAN AUTOMOBILE ASSOCIATION) DEUTSCHE LUFTHANSA AG
ACCOR NORTH AMERICA DIAMOND RESORTS HOLDINGS LLC
ACCOR SA DOLLAR THRIFTY AUTOMOTIVE GROUP INC
ACE AVIATION HOLDINGS INC DOYLE COLLECTION (THE)
AER LINGUS GROUP PLC EAST JAPAN RAILWAY COMPANY
AEROFLOT RUSSIAN AIRLINES JSC EL AL ISRAEL AIRLINES LTD
AEROLITORAL SA DE CV (AEROMEXICO EMBRAER BRASILIAN AVIATION COMPANY
CONNECT) EMIRATES GROUP (THE)
AIR CANADA ENTERPRISE HOLDINGS
AIR CHINA LIMITED ETIHAD AIRWAYS
AIR FRANCE-KLM SA EUROPEAN AERONAUTIC DEFENSE AND SPACE
AIR PARTNER PLC CO (EADS)
AIR WISCONSIN AIRLINES CORP EVERGREEN HOLDINGS INC
AIRBUS SAS EXPEDIA INC
AIRTRAN HOLDINGS INC EXPRESSJET HOLDINGS INC
ALITALIA - LINEE AEREE ITALIANE SPA FAIRMONT RAFFLES HOTELS INTERNATIONAL
ALL NIPPON AIRWAYS CO LTD INC
AMERICAN EAGLE FELCOR LODGING TRUST
AMERICAN EXPRESS CO FOUR SEASONS HOTELS
AMERICAN SCIENCE & ENGINEERING INC GATE GOURMET INC
AMERICANTOURS INTERNATIONAL GAYLORD ENTERTAINMENT CO
AMERICA'S BEST FRANCHISING INC GE AVIATION
AMR CORP (AMERICAN AIRLINES) GLOBAL AVIATION HOLDINGS INC
AMTRAK (NATIONAL RAILROAD PASSENGER GOLDEN TULIP HOSPITALITY GROUP
CORP) GREYHOUND LINES INC
ASIANA AIRLINES INC GRUPO TACA
ATLANTIC SOUTHEAST AIRLINES INC GULFSTREAM AEROSPACE CORP
ATLAS AIR WORLDWIDE HOLDINGS HARRAH'S ENTERTAINMENT INC
AVIS BUDGET GROUP INC HERTZ GLOBAL HOLDINGS INC
BAA PLC HF EIMSKIPAFELAG ISLANDS
BAE SYSTEMS PLC HILTON HOTELS CORP
BARCELO CRESTLINE CORPORATION HMSHOST CORP
BEST WESTERN INTERNATIONAL INC HOGG ROBINSON GROUP NORTH AMERICA
BOEING COMPANY (THE) HONGKONG AND SHANGHAI HOTELS LTD
BOMBARDIER INC HOSPITALITY PROPERTIES TRUST
BOOTH CREEK SKI HOLDINGS INC HOST HOTELS & RESORTS LP
BOSTONCOACH HOWARD JOHNSON INTERNATIONAL INC
CAREY INTERNATIONAL INC HVM LLC
CARLSON COMPANIES INC HYATT HOTELS CORPORATION
CARLSON HOTELS WORLDWIDE IBERIA LINEAS AEREAS DE ESPANA SA
CARLSON WAGONLIT TRAVEL INDIAN HOTEL COMPANY LIMITED (THE)
CATHAY PACIFIC AIRWAYS LTD INNKEEPERS USA TRUST
CEDAR FAIR LP INTERCONTINENTAL HOTELS GROUP PLC
CENTRAL JAPAN RAILWAY COMPANY INTERSTATE HOTELS AND RESORTS INC
CESKE AEROLINIE AS INTERVAL INTERNATIONAL
CHINA AIRLINES INTOWN SUITES MANAGEMENT INC
CHINA EASTERN AIRLINES CORP LTD INTRAWEST CORPORATION
CHOICE HOTELS INTERNATIONAL INC ITC LIMITED
CNL FINANCIAL GROUP INC JAL GROUP
COACH USA LLC JAMESON INN INC
JANUS HOTELS AND RESORTS INC SINGAPORE AIRLINES LTD

JET AVIATION MANAGEMENT AG SIX FLAGS INC
JETBLUE AIRWAYS CORPORATION SKYWEST INC
JOHN Q HAMMONS HOTELS LLC SMITHS DETECTION
JTB GLOBAL MARKETING & TRAVEL SNOWDANCE LLC
KAMPGROUNDS OF AMERICA INC SOCIETE AIR FRANCE
KAYAK.COM SODEXO INC
KERZNER INTERNATIONAL HOLDINGS LIMITED SONESTA INTERNATIONAL HOTELS CORP
KIMPTON HOTEL & RESTAURANT GROUP LLC SPIRIT AIRLINES INC
KOREAN AIR LINES CO LTD STAGECOACH GROUP PLC
LAN AIRLINES SA STARWOOD CAPITAL GROUP GLOBAL LLC
LAS VEGAS SANDS CORP (THE VENETIAN) STARWOOD HOTELS & RESORTS WORLDWIDE
LASALLE HOTEL PROPERTIES INC
LEADING HOTELS OF THE WORLD LTD (THE) STRATEGIC HOTELS AND RESORTS INC
LIBERTY TRAVEL INC SUNBURST HOSPITALITY CORPORATION
LODGIAN INC SUNSTONE HOTEL INVESTORS INC
LOEWS HOTELS HOLDING CORPORATION SUPER 8 MOTELS INC
LQ MANAGEMENT LLC SUPERSHUTTLE INTERNATIONAL INC
MALAYSIAN AIRLINE SYSTEM BERHAD SUPERTEL HOSPITALITY INC
MANDARIN ORIENTAL INTERNATIONAL LTD SWIRE PACIFIC LTD
MARRIOTT INTERNATIONAL INC SWISS INTERNATIONAL AIR LINES
MEDITERRANEAN SHIPPING COMPANY SA TEXTRON INC
MERITUS HOTELS & RESORTS INC THAI AIRWAYS INTERNATIONAL PLC
MERLIN ENTERTAINMENTS GROUP LTD THARALDSON ENTERPRISES INC
MESA AIR GROUP INC THOUSAND TRAILS INC
MGM RESORTS INTERNATIONAL TRAILWAYS TRANSPORTATION SYSTEM INC
MIDWEST AIR GROUP INC TRAVELCENTERS OF AMERICA LLC
MILLENNIUM & COPTHORNE HOTELS PLC TRAVELOCITY.COM LP
MORGANS HOTEL GROUP CO TRAVELPORT LIMITED
MTR GAMING GROUP INC TRAVELZOO
NBC UNIVERSAL TRT HOLDINGS
NETJETS INC TRUMP ENTERTAINMENT RESORTS INC
NH HOTELES SA TRUMP ORGANIZATION (THE)
NIPPON YUSEN KABUSHIKI KAISHA (NYK) UAL CORP
OAKWOOD WORLDWIDE UB GROUP (THE)
OMEGA WORLD TRAVEL US AIRWAYS GROUP INC
ORIENT-EXPRESS HOTELS LTD USA 3000 AIRLINES
PALACE ENTERTAINMENT VIRGIN AMERICA
PARQUES REUNIDOS SA VIRGIN ATLANTIC AIRWAYS
PEGASUS SOLUTIONS INC VIRGIN GROUP LTD
PIEDMONT AIRLINES INC WALT DISNEY COMPANY (THE)
PINNACLE AIRLINES CORP WESTJET AIRLINES LTD
PINNACLE ENTERTAINMENT INC WORLD AIRWAYS INC
POLSKIE LINIE LOTNICZE LOT WORLDHOTELS
PRICELINE.COM INC WYNDHAM VACATION OWNERSHIP
PT GARUDA INDONESIA WYNDHAM WORLDWIDE
QATAR AIRWAYS
RAMADA WORLDWIDE INC
RENT-A-WRECK OF AMERICA INC
REPUBLIC AIRWAYS HOLDINGS INC
RESORTQUEST INTERNATIONAL INC
RITZ-CARLTON HOTEL COMPANY LLC (THE)
ROLLSROYCE PLC
ROSEWOOD HOTELS & RESORTS LLC
ROYAL CARIBBEAN CRUISES LTD
SAS AB
SHANGRI-LA ASIA LTD
SHANGRI-LA HOTELS & RESORTS
INDEX OF FIRMS WITH CEDAR FAIR LP

INTERNATIONAL OPERATIONS CENTRAL JAPAN RAILWAY COMPANY
CESKE AEROLINIE AS
CHINA AIRLINES
ACCOR NORTH AMERICA
CHINA EASTERN AIRLINES CORP LTD
ACCOR SA
CHINA LODGING GROUP LTD
ACE AVIATION HOLDINGS INC
CHINA SOUTHERN AIRLINES CO LTD
ADA
CHOICE HOTELS INTERNATIONAL INC
AER LINGUS GROUP PLC
CIA MEXICANA DE AVIACION
AERCAP HOLDINGS NV
CLUB MEDITERRANEE SA
AEROFLOT RUSSIAN AIRLINES JSC
COACH USA LLC
AEROLITORAL SA DE CV (AEROMEXICO
COLONY CAPITAL LLC
CONNECT)
CONCUR TECHNOLOGIES INC
AEROPORTS DE PARIS
CONTINENTAL AIRLINES INC
AEROVIAS DE MEXICO SA DE CV (AEROMEXICO)
CORPTRAV MANAGEMENT GROUP
AIR BERLIN PLC & CO LUFTVERKEHRS KG
CTRIP.COM
AIR CANADA
DASSAULT AVIATION SA
AIR CHINA LIMITED
DAYS INN WORLDWIDE INC
AIR FRANCE-KLM SA
AIR NEW ZEALAND LTD
DELTA AIRLINES INC
AIR PARTNER PLC
DEUTSCHE BAHN AG
AIRASIA BERHAD
DEUTSCHE LUFTHANSA AG
AIRBUS SAS
DIAMOND RESORTS HOLDINGS LLC
AIRTRAN HOLDINGS INC
DLF LIMITED
ALASKA AIR GROUP INC
DOLLAR THRIFTY AUTOMOTIVE GROUP INC
ALITALIA - LINEE AEREE ITALIANE SPA
DOYLE COLLECTION (THE)
ALL NIPPON AIRWAYS CO LTD
EAST JAPAN RAILWAY COMPANY
AMADEUS IT GROUP SA
EASYGROUP
AMAN RESORTS
EASYJET PLC
AMERICAN EAGLE
EL AL ISRAEL AIRLINES LTD
AMERICAN EXPRESS CO
EMBRAER BRASILIAN AVIATION COMPANY
AMERICANTOURS INTERNATIONAL
EMIRATES GROUP (THE)
AMERICA'S BEST FRANCHISING INC
ENTERPRISE HOLDINGS
AMR CORP (AMERICAN AIRLINES)
ETIHAD AIRWAYS
ARRIVA PLC
EURO DISNEY SCA
ASIANA AIRLINES INC
EUROPEAN AERONAUTIC DEFENSE AND SPACE
ATLANTIC SOUTHEAST AIRLINES INC
CO (EADS)
ATLAS AIR WORLDWIDE HOLDINGS
EUROTUNNEL GROUP
AVIS BUDGET GROUP INC
EVERGREEN HOLDINGS INC
AVIS EUROPE PLC
EXPEDIA INC
AZUL LINHAS AEREAS BRASILEIRAS SA
EXPRESSJET HOLDINGS INC
BAA PLC
FAIRMONT RAFFLES HOTELS INTERNATIONAL
BAE SYSTEMS PLC
INC
BANGKOK AIRWAYS CO LTD
FELCOR LODGING TRUST
BANYAN TREE HOTELS & RESORTS
FINNAIR OYJ
BCD TRAVEL
FIRSTGROUP PLC
BEST WESTERN INTERNATIONAL INC
FOUR SEASONS HOTELS
BOEING COMPANY (THE)
GATE GOURMET INC
BOMBARDIER INC
GE AVIATION
BOYNE USA RESORTS
GENTING HONG KONG LIMITED
BRITISH AIRWAYS PLC (BA)
GLOBAL AVIATION HOLDINGS INC
BRITISH MIDLAND AIRWAYS LTD (BMI)
GO-AHEAD GROUP PLC (THE)
BRUSSELS AIRLINES
GOL LINHAS AEREAS INTELIGENTES SA
CAREY INTERNATIONAL INC
GOLDEN TULIP HOSPITALITY GROUP
CARLSON COMPANIES INC
GREYHOUND LINES INC
CARLSON HOTELS WORLDWIDE
GROUPE DU LOUVRE
CARLSON WAGONLIT TRAVEL
GRUPO FERROVIAL SA
CARNIVAL CORPORATION
GRUPO TACA
CATHAY PACIFIC AIRWAYS LTD
GUANGSHEN RAILWAY CO LTD MERLIN ENTERTAINMENTS GROUP LTD

GULFSTREAM AEROSPACE CORP MESA AIR GROUP INC
GUOMAN HOTELS LIMITED MGM RESORTS INTERNATIONAL
HARRAH'S ENTERTAINMENT INC MILLENNIUM & COPTHORNE HOTELS PLC
HAWAIIAN AIRLINES INC MORGANS HOTEL GROUP CO
HERTZ GLOBAL HOLDINGS INC MTR CORP LTD
HF EIMSKIPAFELAG ISLANDS NATIONAL AVIATION COMPANY OF INDIA
HILTON HOTELS CORP LIMITED
HMSHOST CORP NATIONAL EXPRESS GROUP PLC
HOGG ROBINSON GROUP NORTH AMERICA NAV CANADA
HOGG ROBINSON GROUP PLC NBC UNIVERSAL
HOLIDAYBREAK PLC NETJETS INC
HOME INNS & HOTELS MANAGEMENT INC NH HOTELES SA
HONGKONG AND SHANGHAI HOTELS LTD NIPPON YUSEN KABUSHIKI KAISHA (NYK)
HORIZON AIR INDUSTRIES INC OAKWOOD WORLDWIDE
HOSPITALITY PROPERTIES TRUST OBEROI GROUP (EIH LTD)
HOST HOTELS & RESORTS LP OCEANIA CRUISES
HOTEL PROPERTIES LTD OMEGA WORLD TRAVEL
HOWARD JOHNSON INTERNATIONAL INC ORIENT-EXPRESS HOTELS LTD
HUTCHISON WHAMPOA PROPERTIES LTD PARQUES REUNIDOS SA
HVM LLC PEGASUS SOLUTIONS INC
HYATT HOTELS CORPORATION PIEDMONT AIRLINES INC
IBERIA LINEAS AEREAS DE ESPANA SA PINNACLE AIRLINES CORP
INDIAN HOTEL COMPANY LIMITED (THE) PINNACLE ENTERTAINMENT INC
INTERCONTINENTAL HOTELS GROUP PLC POLSKIE LINIE LOTNICZE LOT
INTERSTATE HOTELS AND RESORTS INC PRICELINE.COM INC
INTERVAL INTERNATIONAL PT GARUDA INDONESIA
INTRAWEST CORPORATION QANTAS AIRWAYS LTD
ITC LIMITED QATAR AIRWAYS
JAL GROUP QMH UK LTD
JET AIRWAYS INDIA LTD RAMADA WORLDWIDE INC
JET AVIATION MANAGEMENT AG RED LION HOTELS CORPORATION
JETBLUE AIRWAYS CORPORATION RENT-A-WRECK OF AMERICA INC
JTB GLOBAL MARKETING & TRAVEL RESORTQUEST INTERNATIONAL INC
KAMPGROUNDS OF AMERICA INC REZIDOR HOTEL GROUP AB
KEIHIN ELECTRIC EXPRESS RAILWAY CO LTD RITZ-CARLTON HOTEL COMPANY LLC (THE)
KEIO CORPORATION ROLLSROYCE PLC
KEISEI ELECTRIC RAILWAY CO LTD ROSEWOOD HOTELS & RESORTS LLC
KERZNER INTERNATIONAL HOLDINGS LIMITED ROYAL CARIBBEAN CRUISES LTD
KIMPTON HOTEL & RESTAURANT GROUP LLC RYANAIR HOLDINGS PLC
KINGFISHER AIRLINES LTD SABRE HOLDINGS CORP
KINTETSU CORPORATION SABRE TRAVEL NETWORK
KLM ROYAL DUTCH AIRLINES SAS AB
KOREAN AIR LINES CO LTD SCANDIC HOTELS AB
LAN AIRLINES SA SEARS CANADA INC
LAS VEGAS SANDS CORP (THE VENETIAN) SHANGRI-LA ASIA LTD
LASTMINUTE.COM SHANGRI-LA HOTELS & RESORTS
LEADING HOTELS OF THE WORLD LTD (THE) SHUN TAK HOLDINGS LIMITED
LEARJET INC SILVERSEA CRUISES
LOEWS HOTELS HOLDING CORPORATION SINGAPORE AIRLINES LTD
LQ MANAGEMENT LLC SIX FLAGS INC
MAHINDRA & MAHINDRA LIMITED SIXT AKTIENGESELLSCHAFT
MALAYSIAN AIRLINE SYSTEM BERHAD SKYWEST INC
MANDARIN ORIENTAL INTERNATIONAL LTD SMITHS DETECTION
MARRIOTT INTERNATIONAL INC SNCF GROUP (THE)
MARTINAIR HOLLAND NV SOCIETE AIR FRANCE
MEDITERRANEAN SHIPPING COMPANY SA SOCIETE DES BAINS DE MER ET DU CERCLE
MERITUS HOTELS & RESORTS INC SODEXO INC
SOL MELIA SA
SONESTA INTERNATIONAL HOTELS CORP
SPICEJET LTD
SPIRIT AEROSYSTEMS HOLDINGS INC
STAGECOACH GROUP PLC
STARWOOD CAPITAL GROUP GLOBAL LLC
STARWOOD HOTELS & RESORTS WORLDWIDE
INC
STRATEGIC HOTELS AND RESORTS INC
SUPER 8 MOTELS INC
SUPERSHUTTLE INTERNATIONAL INC
SUPRANATIONAL HOTELS
SWIRE PACIFIC LTD
SWISS INTERNATIONAL AIR LINES
TAM SA
THAI AIRWAYS INTERNATIONAL PLC
THOMAS COOK GROUP PLC
THOUSAND TRAILS INC
TOBU RAILWAY CO LTD
TRAILWAYS TRANSPORTATION SYSTEM INC
TRANSAT AT INC
TRAVELOCITY.COM LP
TRAVELPORT LIMITED
TRAVELZOO
TRT HOLDINGS
TRUMP ORGANIZATION (THE)
TRX INC
TUI AG
TUI TRAVEL PLC
TURK HAVA YOLLARI AO (THY)
UAL CORP
UB GROUP (THE)
US AIRWAYS GROUP INC
USA 3000 AIRLINES
VIA RAIL CANADA INC
VIRGIN ATLANTIC AIRWAYS
VIRGIN BLUE AIRLINES PTY LTD
VIRGIN GROUP LTD
WALT DISNEY COMPANY (THE)
WALT DISNEY PARKS & RESORTS
WEBJET LINHAS AEREAS
WEST JAPAN RAILWAY COMPANY
WESTJET AIRLINES LTD
WIZZ AIR HUNGARY AIRLINES LTD
WORLD AIRWAYS INC
WORLDHOTELS
WORLDMARK BY WYNDHAM INC
WYNDHAM VACATION OWNERSHIP
WYNDHAM WORLDWIDE
WYNN RESORTS LIMITED
Individual Profiles
On Each Of
THE TRAVEL 300
AAA (AMERICAN AUTOMOBILE ASSOCIATION) www.aaa.com

Industry Group Code: 5615 Ranks within this company's industry group: Sales: Profits:
Airlines: Hotels: Cruises: Ground Transportation: Services: Sports/Resorts:
National: Resorts: Cruise Ships: Rental Cars: Tour Operators: Theme Parks:
Regional: Motels: Gambling Ships: Buses: Web Sites: Ski Resorts:
Global: Hotels: Tour Boats: Charter Services: Agents/Reservations: Y Gambling:
Charter: Suites: Taxis: Specialty Services: Y Golf:
Freight: Franchising: Trains: Aircraft Manufacturing:
TYPES OF BUSINESS: GROWTH PLANS/SPECIAL FEATURES:
Travel Agency
Roadside Assistance AAA is a nonprofit organization that offers auto-related
Financial Services services to over 51 million members in North America.
Insurance Founded in 1902 as the American Automobile Association, it
Travel Guides operates as a national network of independent clubs that
Automobile Repairs provide reciprocal services across all regions. Region-
specific web sites can be accessed through AAA.com. AAA
offers standard and premium AAA Auto Club and AAA Motor
Club members roadside assistance including towing,
BRANDS/DIVISIONS/AFFILIATES: locksmith services, emergency fuel delivery, battery charging
American Automobile Association and medical assistance. Even though individual clubs are
AAA Auto Club
divided into regions, members call for help using the same
AAA Motor Club
AAA Travel Services
toll-free number, 1-800-AAA-HELP. Besides roadside
TripTik service, AAA offers other benefits including accident
TourBook insurance, car theft rewards, legal fee reimbursements,
medical expense coverage, international maps, car rentals,
route support and vehicle inspections. Members also
receive discounts and other benefits at over 150,000 partner
CONTACTS: Note: Officers with more than one job title may be businesses, including retail outlets, travel companies, hotels
intentionally listed here more than once. and Disneyland Resorts. AAA publishes TripTik maps,
Robert L. Darbelnet, CEO which provide detailed travel instructions customized to
Robert L. Darbelnet, Pres. individual schedules and plans, and TourBook guides,
John Schaffer, CFO steering members through destinations in the U.S., Canada,
Satish D. Mahajan, CIO/VP Mexico and the Caribbean. AAA Travel Services, one of the
Richard D. Rinner, Exec. VP-Admin. & Publishing largest travel agencies in the U.S., operates more than 1,000
Dan Ronan, Mgr.-Corp. Comm travel agencies throughout the U.S. and Canada, and
Mark H. Brown, Exec. VP-Association & Club Svcs. provides members with travel benefits in 110 countries.
Marshall L. Doney, VP-Automotive Svcs.
Douglas E. Bower, VP-Travel & Financial Svcs.
Agents are equipped to help customers find lodging and car
rentals; book flights, cruises and packaged deals; and offer
Phone: 407-444-7000 Fax: 407-444-7380 general advice and travel tips. The organization offers
Toll-Free: insurance packages that cover home ownership, other
Address: 1000 AAA Dr., MS 75, Heathrow, FL 32746 US personal assets, life insurance and, of course, auto
insurance, which also includes special protection in foreign
countries. It also offers financial services, including AAA-
branded Visa credit cards, auto loans and refinancing,
issuing traveler’s checks and currency exchange.
AAA employee benefits depend on individual locations, but
agencies generally offer credit union membership, travel and
amusement park discounts and free AAA membership.
FINANCIALS: Sales and profits are in thousands of dollars—add 000 to get the full amount. 2009 Note: Financial information for 2009
was not available for all companies at press time.
2009 Sales: $ 2009 Profits: $ U.S. Stock Ticker: Nonprofit
2008 Sales: $ 2008 Profits: $ Int’l Ticker: Int’l Exchange:
2007 Sales: $ 2007 Profits: $ Employees:
2006 Sales: $ 2006 Profits: $ Fiscal Year Ends: 12/31
2005 Sales: $ 2005 Profits: $ Parent Company:
SALARIES/BENEFITS:
Pension Plan: Y ESOP Stock Plan: Profit Sharing: Top Exec. Salary: $ Bonus: $
Savings Plan: Y Stock Purch. Plan: Second Exec. Salary: $ Bonus: $
OTHER THOUGHTS: LOCATIONS: ("Y" = Yes)
Apparent Women Officers or Directors: 1 West: Southwest: Midwest: Southeast: Northeast: International:
Hot Spot for Advancement for Women/Minorities: Y Y Y Y Y
Note: Financial information, benefits and other data can change quickly and may vary from those stated here.
ACCOR NORTH AMERICA www.accor-na.com

Regional: Motels: Y Gambling Ships: Buses: Web Sites: Ski Resorts:
Global: Hotels: Y Tour Boats: Charter Services: Agents/Reservations: Gambling:
Charter: Suites: Y Taxis: Specialty Services: Golf:
Freight: Franchising: Y Trains: Aircraft Manufacturing:
Hotels
Accor North America, a subsidiary of French hotel and
human resources conglomerate Accor SA, operates more
than 1,052 hotels with 107,104 rooms across the U.S.,
Canada and Mexico. The firm’s North American hotel chains
include Sofitel, which is a French luxury brand that
incorporates the local culture into its décor. It offers visitors
first-rate accommodations with upscale restaurants,
complete business facilities, fitness centers, fine art and
BRANDS/DIVISIONS/AFFILIATES: antiques. The Novotel Chain is another of the company’s
Accor SA more upscale offerings that consists of a relaxed modern
Accor Economy Lodging
decor that makes it accessible to both business and leisure
Motel 6
Studio 6
travelers. Novotel properties offer rooms with sitting/working
Red Roof Inn areas, mid-scale restaurants and pools and golf course
Novotel privileges, with locations in the U.S. and Canada. The
Ibis company’s Accor Economy Lodging properties brand names
Sofitel include Motel 6, which offers visitors only the essentials at
one of the lowest prices for a national chain. Studio 6 hotels
CONTACTS: Note: Officers with more than one job title may be offer extended stay lodging at fiscally convenient prices, with
intentionally listed here more than once. locations in the central business districts of major
Yann Caillere, CEO-Sofitel Worldwide metropolitan areas. Ibis is the company’s international
Didier Obeuf, Sr. VP-Oper., Canada economy hotel that has seven locations in Mexico. It offers
Phone: 972-360-9000 Fax: 972-716-6590 visitors 24/7 hotel services, an en-suite bedroom and on-site
food and beverage locations. Accor incorporates a green
Toll-Free:
policy into all of its chains that consists of water saving
Address: 4001 International Parkway, Carrollton, TX 75007 US shower heads, Energy Star program participation, recycled
paper and soy ink for its directories, energy efficient
fluorescent lighting and the use of green Ecolab products for
laundry and cleaning.
2009 Sales: $ 2009 Profits: $ U.S. Stock Ticker: Subsidiary
2005 Sales: $1,534,900 2005 Profits: $ Parent Company: ACCOR SA
SALARIES/BENEFITS:
Pension Plan: ESOP Stock Plan: Profit Sharing: Top Exec. Salary: $ Bonus: $
Savings Plan: Stock Purch. Plan: Second Exec. Salary: $ Bonus: $
Hot Spot for Advancement for Women/Minorities: Y Y Y Y Y Y Y
ACCOR SA www.accor.com
Industry Group Code: 721110 Ranks within this company's industry group: Sales: 2 Profits: 26
National: Resorts: Y Cruise Ships: Y Rental Cars: Tour Operators: Y Theme Parks:
Global: Hotels: Y Tour Boats: Charter Services: Agents/Reservations: Y Gambling: Y
Charter: Suites: Y Taxis: Specialty Services: Y Golf:
Hotels
Vacation Services Accor SA is a European company operating through two
Cruises divisions: Hotels and Services. Hotel operations accounted
Internal Corporate Services for 74% of 2009 revenue, Services accounted for 13% and
other businesses accounted for 13% of revenue. The
company derives its profits primarily from France, which
alone accounts for 37%; with 38% coming from the rest of
Europe, 9% from North America, 8% from Latin America and
8% from the rest of the world. Accor has 4,111 hotels in 90
BRANDS/DIVISIONS/AFFILIATES: countries worldwide. The hotels vary in price scale from
Accor North America budget, which includes brands Motel6, Studio6, Etap,
Etap
hotelF1 and Formule 1; economy, which includes All
Formula 1
Novotel
Seasons and Ibis; upscale and midscale, which includes
Sofitel Mercure, Novotel, Adagio, Suite Hotel, Gallery M, and
Ticket Restaurant Pullman; and luxury, which include Sofitel. Accor’s Services
Ticket Childcare Vouchers is divided into three families of products: employee and
Pullman public benefits; rewards and motivation; and expense
management. Accor Services are used by 32 million people
CONTACTS: Note: Officers with more than one job title may be in 40 countries. Its flagship brand, Ticket, is a line of prepaid
intentionally listed here more than once. charge cards. Its employee and public benefits offerings
Gilles Pelisson, CEO include Ticket Restaurant, allowing employees to have lunch
Jacques Stern, CFO outside of their workplace; Ticket Alimentacion, whereby
Jean-Luc Chretien, Exec. VP-Mktg. & Dist. employees use food vouchers to pay for groceries in
Patrick Ollivier, Exec. VP-Human Resources neighborhood stores; Ticket Service, a prepaid voucher for
Pascal Quint, Corp. Sec. food and essential service purchases; Ticket CESU, which
Jacques Stern, Sr. Exec. VP-Finance gives employees low-cost access to housekeeping, childcare
Michael Issenberg, COO-Asia Pacific and other services. Reward and motivation services include
Michael Flaxman, COO-Americas
Jacques Stern, Sr. Exec. VP-Svcs.
Accentiv, a group that designs, executes and manages
Gilles Pelisson, Chmn. customer loyalty programs, employee rewards and
Yann Caillere, COO-EMEA incentives for distribution networks; Ticket Kadeos, a gift
card brand; and Ticket Compliments, a gift card and voucher
Phone: 33-0169-36-8080 Fax: 33-0169-36-7900
service for employees and public social welfare programs.
Toll-Free: Expense management products are comprised of Ticket Car,
Address: 2 rue de la Mare-Neuve, Evry Cedex, 91021 France a leading Latin American corporate gasoline payment card
for company cars; and Ticket Clean Way, a corporate dry
cleaning service. In 2010, as part of it’s strategy to revamp
itself as a hotel franchisor and operator, the firm announced
plans to increase its number of rooms by 40%, up to 700,000
by 2015. This would primarily be carried out through
franchising and management contracts.
2009 Sales: $9,351,450 2009 Profits: $-373,260 U.S. Stock Ticker:
2008 Sales: $10,730,100 2008 Profits: $810,800 Int’l Ticker: AC Int’l Exchange: Paris-Euronext
2007 Sales: $11,951,184 2007 Profits: $1,299,596 Employees:
2006 Sales: $11,194,761 2006 Profits: $737,291 Fiscal Year Ends: 12/31
SALARIES/BENEFITS:
Hot Spot for Advancement for Women/Minorities: Y Y Y Y Y Y
ACE AVIATION HOLDINGS INC www.aceaviation.com

National: Y Resorts: Cruise Ships: Rental Cars: Tour Operators: Y Theme Parks:
Global: Y Hotels: Tour Boats: Charter Services: Agents/Reservations: Y Gambling:
Freight: Y Franchising: Trains: Aircraft Manufacturing:
Airlines-Major Carriers
Aircraft Maintenance Services Ace Aviation Holdings, Inc. is a Canadian holding company
Cargo Services with interests in airlines, travel services, cargo services and
Travel Agency airport ground operations. Subsidiaries include Air Canada
and Aveos Fleet Performance, Inc. (Aveos), formerly ACTS
Aero Technical Support & Services Inc. Air Canada, of
which ACE owns 27%, is one of the largest providers of
scheduled passenger services in the Canadian market. It
offers about 1,370 average daily departures to 170
BRANDS/DIVISIONS/AFFILIATES: destinations, including 59 destinations in Canada, 58
Air Canada destinations in the U.S. and 60 destinations in Europe, the
Aero Technical Support and Services Holdings sarl
Middle East, Asia, Australia, the Caribbean, Mexico and
Aveos Fleet Performance, Inc.
Touram Limited Partnership
South America. Air Canada is a member of the Star
Air Canada Vacations Alliance, through which it offers service to 175 countries.
Air Canada Cargo Through its cargo division, operating as Air Canada Cargo,
Air Canada provides worldwide direct cargo service. Air
Canada also manages wholly-owned subsidiary Touram
Limited Partnership, operating as Air Canada Vacations,
CONTACTS: Note: Officers with more than one job title may be which offers tour operator services. Aveos, in which the firm
intentionally listed here more than once. owns a 28.4% interest, offers maintenance, repair and
Robert Milton, CEO overhaul services for aircraft engines, frames and
Robert Milton, Pres. components, as well as supply chain, logistics and fleet
Brian Dunne, CFO/Exec. VP management, engineering and records management
Sydney Isaacs, Chief Legal Officer services, to a variety of aviation companies.
Sydney Isaacs, Sr. VP-Corp. Dev.
Jack McLean, Controller
Carolyn Hadrovic, Corp. Sec.
Robert Milton, Chmn.
Phone: 514-205-7855 Fax: 514-205-7859
Toll-Free:
Address: 5100 de Maisonneuve Blvd. W., Montreal, QC H4A 3T2
Canada
2009 Sales: $7,316,310 2009 Profits: $-677,040 U.S. Stock Ticker: ACEBF
2008 Sales: $10,243,230 2008 Profits: $-110,940 Int’l Ticker: ACE.B Int’l Exchange: Toronto-TSX
2005 Sales: $9,438,000 2005 Profits: $250,646 Parent Company:
SALARIES/BENEFITS:
Pension Plan: ESOP Stock Plan: Profit Sharing: Top Exec. Salary: $627,454 Bonus: $
Savings Plan: Stock Purch. Plan: Second Exec. Salary: $501,788 Bonus: $
ADA www.ada.fr
National: Resorts: Cruise Ships: Rental Cars: Y Tour Operators: Theme Parks:
Global: Hotels: Tour Boats: Charter Services: Agents/Reservations: Gambling:
Charter: Suites: Taxis: Specialty Services: Golf:
Automobile Rental
ADA is a franchise car-rental company based in France and
the French islands, as well as internationally in Morocco,
Luxembourg, Senegal, Dominican Republic, Tunisia and
Mauritius. It was established in 1984. As one of the largest
private car-rental firms in the world, ADA has nearly 500
locations and offers everything from economy-class cars,
electric cars, wagons to minivans. Some agencies also offer
commercial vehicles, such as moving vans, dump trucks, all
BRANDS/DIVISIONS/AFFILIATES: terrain vehicles and weight-bearing porters. Through ADA’s
G7 Groupe partnership with Holiday Bikes, the company also offers two-
Holiday Bikes
wheeled vehicles such as bicycles, motorcycles and scooters
Via Michelin
A Vendre A Louer
for rent at most agencies. The company’s other partnerships
ADA Box include: ADA Box, a firm that rents storage space to
Homebox customers; A Vendre A Louer, a provider of real estate
classified ads on the internet; Homebox, which rents storage
boxes, that are located within the company’s secure facility.
In addition, most of the firm’s agencies offer special
CONTACTS: Note: Officers with more than one job title may be equipment, such as baby and child seats; boosters; GPS;
intentionally listed here more than once. and snow chains. The company offers supplemental
Christopher Plonevez, CEO insurance. The company operates in-terminal locations in
nearly all of the major airports in France, including Ajaccio,
Phone: Fax:
Bastia, Bordeaux, Brest, Lorient, Lyon, Marseille,
Toll-Free: Montpellier, Nantes, Nice, Paris Orly, Paris Roissy Charles
Address: 22-28 rue Henri Barbusse, Clichy, 92585 France de Gaulle, Perpignan, Toulouse, Guadeloupe, Guyana and
La Reunion. ADA also has agencies at all major railway
stations in France. ADA customers can locate the agency of
their choice through the company’s partnership with Via
Michelin, a map, route planner and travel guide service for
the U.S. and Europe. ADA is a subsidiary of the G7 Groupe,
a global holding company with several subsidiaries. These
include Europe’s largest taxi company, a software company
and numerous real estate holdings.
2005 Sales: $ 2005 Profits: $ Parent Company: G7 GROUPE
SALARIES/BENEFITS:
Apparent Women Officers or Directors: West: Southwest: Midwest: Southeast: Northeast: International:
Hot Spot for Advancement for Women/Minorities: Y
AER LINGUS GROUP PLC www.aerlingus.com

National: Y Resorts: Cruise Ships: Rental Cars: Tour Operators: Theme Parks:
Regional: Y Motels: Gambling Ships: Buses: Web Sites: Ski Resorts:
Global: Y Hotels: Tour Boats: Charter Services: Agents/Reservations: Gambling:
Airline
Air Cargo Aer Lingus Group plc is a low-cost Irish airline that primarily
provides passenger transportation services. Aer Lingus has
a single economy class service on its short-haul network,
with flights from Dublin, Cork and Belfast to 59 destinations
in the U.K. and Europe. It also has a two-class service on its
long haul network from its hubs in Dublin and Shannon. The
company operates flights to five destinations in the U.S.
along with representative services in other parts of the world.
BRANDS/DIVISIONS/AFFILIATES: U.S. destinations include New York (JFK), Orlando,
British Airways Washington, D.C., Boston and Chicago. Aer Lingus also
KLM Royal Dutch Airlines
transports cargo on its passenger aircraft, primarily on long-
JetBlue Airways
United Airlines
haul routes; and provides a range of ancillary services to
Ryanair Limited passengers. About 75% of total passenger revenue is
generated through AerLingus.com. Currently, the airline has
a fleet of 41 Airbus and Boeing aircraft. Aer Lingus has code
share partnerships with United Airlines, British Airways and
KLM Royal Dutch Airlines, as well as a partnership with
CONTACTS: Note: Officers with more than one job title may be JetBlue Airways. The Irish government owns about 25.11%
intentionally listed here more than once. of the company, while fellow Irish airline operator Ryanair
Christoph Mueller, CEO Limited owns approximately 29.82%. In March 2010, Aer
Trevor Jensen, COO Lingus established 13 new routes; the majority of these
Andrew Macfarlane, Interim CFO routes run from Ireland to the U.K.
Michael Grealy, Dir.-Human Resources & Organizational Change
Fergus Wilson, Chief Engineer
Donal Moriarty, Corp. Sec.
Larry Stanley, Dir.-Gov't Affairs
Declan Murphy, Dir.-Investor Rel.
Stephen Kavanagh, Chief Commercial Officer
Enda Corneille, Dir.-Shared Svcs.
Colm Barrington, Chmn.
Phone: 353-1886-2228 Fax: 353-1886-3851
Toll-Free:
Address: Dublin Airport, Dublin, Ireland UK
2008 Sales: $1,921,510 2008 Profits: $-152,600 Int’l Ticker: AERL Int’l Exchange: Dublin-ISE
2007 Sales: $1,818,880 2007 Profits: $149,060 Employees:
2006 Sales: $1,729,500 2006 Profits: $-108,400 Fiscal Year Ends: 12/31
SALARIES/BENEFITS:
Hot Spot for Advancement for Women/Minorities: Y Y Y
AERCAP HOLDINGS NV www.aercap.com

Aircraft Leasing
Engine Leasing Aercap Holdings NV is a global aviation company which
Aircraft Parts provides aircraft and engine leasing, trading and parts sales.
Maintenance/Repair Services The firm also maintains several certified repair stations,
Asset Management Services through which it provides maintenance, overhaul and
Warehousing disassembly services for aircrafts and engines. Aercap,
45.8% owned by Cerberus Capital Management, conducts
business globally, providing aircraft and parts for customers
in every geographical region. Headquartered in Amsterdam,
BRANDS/DIVISIONS/AFFILIATES: the firm also has international offices in Ireland, the U.K. and
AeroTurbine, Inc. China, as well as U.S. offices in Texas, Florida and Arizona.
Aercap’s portfolio consists of approximately 314 aircrafts and
74 engines that are either owned, on order, under contract or
letter of intent, or managed by the company. Aercap leases
most of its aircraft under operating leases to approximately
100 commercial airlines and cargo operator customers in 48
countries. Over half of Aercap’s sales typically come from its
U.S. clients. The company’s trading ventures involve the
CONTACTS: Note: Officers with more than one job title may be acquisition of engines by purchasing aircrafts. Aercap then
intentionally listed here more than once. removes and remodels the engines, deconstructs the old
Klaus Heinemann, CEO airframes, and sells dissembled parts. The firm also offers a
Keith Helming, CFO range of asset services for aircraft owners, financiers and
Kenneth Wigmore, Head-Aircraft Mktg., Americas investors, including remarketing, purchasing and selling
Joe Venuto, Head-Tech., Americas aircraft; technical and contract management; financial
Peter Wortel, Dir.-Investor Rel. engineering; and securitization services. The firm’s U.S.-
Paul Green, Chief Risk Officer based subsidiary, AeroTurbine, Inc., specializes in
Soeren Ferre, CEO-AerCap Group Services B.V./Head-EMEA aftermarket commercial aircraft engines and parts sales. In
Reynoud Simonis, CTO-AerCap Group Services B.V.
Erwin den Dikken, CEO-AerCap Ireland Limited
February 2009, U.S. subsidiary AeroTurbine, Inc. entered
Pieter Korteweg, Chmn. into a five-year agreement to provide engine and airframe
Aengus Kelly, CEO-AerCap, Inc. components to aviation maintenance company Aveos.
Phone: 31-20-655-9655 Fax: 31-20-655-9100
Toll-Free:
Address: AerCap House, Stationsplein 965, Schiphol Airport,
Amsterdam, 1117 CE The Netherlands
2009 Sales: $1,003,267 2009 Profits: $165,166 U.S. Stock Ticker: AER
2008 Sales: $1,256,252 2008 Profits: $151,806 Int’l Ticker: Int’l Exchange:
2007 Sales: $1,176,500 2007 Profits: $188,500 Employees: 382
2006 Sales: $814,400 2006 Profits: $109,000 Fiscal Year Ends: 12/31
2005 Sales: $493,100 2005 Profits: $83,400 Parent Company:
SALARIES/BENEFITS:
AEROFLOT RUSSIAN AIRLINES JSC www.aeroflot.ru/eng

Airline
Air Cargo Aeroflot Russian Airlines JSC, majority owned by the
Intermodal Shipping & Logistics Services government of Russia, is a Russian air carrier. It offers
service to 99 destinations in 47 countries around the world,
including numerous routes connecting Russia with the CIS
(Commonwealth of Independent States) and Baltic nations.
In addition, Aeroflot provides direct service to Moscow from
four U.S. cities. With a fleet of 115 aircraft, including Boeing
767 and Airbus A-320 jets, the airline and its subsidiaries
BRANDS/DIVISIONS/AFFILIATES: carry over 11.1 million passengers, 159,000 tons of cargo
SkyTeam Alliance and mail per year. The company is set to expand this fleet
Aeroflot-Nord
with 22 Airbus A350s and 22 Boeing 787s, with deliveries
Aeromar
beginning in 2016, as well as recent orders for 65 Boeing
737s and 30 Sukhoi Superjet 100-95s. The company has
numerous code-sharing agreements with airlines operating in
Eastern Europe and Asia. The firm is a member of the
SkyTeam Alliance, whose members include Delta Airlines,
Air France, Continental and Korean Air, among others. The
CONTACTS: Note: Officers with more than one job title may be Russian government currently owns 51% of the firm, with
intentionally listed here more than once. legal entities and individuals owning the remaining 49%.
Vitaly Savelev, CEO Aeroflot has 16 subsidiaries, including Aeromar and Aeroflot-
Konstantin Bushlanov, Deputy Gen. Dir.-Personnel Nord. The company recently completed construction on a
Kirill Bogdanov, Deputy Gen. Dir.-IT new terminal at Sheremetyevo Airport in Moscow, in order to
Vladimir Antonov, Deputy Gen. Dir.-Prod. serve its increased fleet and the flights of other SkyTeam
Vasily Avilov, Head-Admin. partners.
Dmitry Sprykin, Deputy Dir.-Legal & Property
Anatoly Yakimchuk, Dir.-Flight Oper.
Shamil Kurmashev, Deputy Gen. Dir.-Finance & Investment
Aleksandr Koldunov, Head-Flight Safety
Dmitry Galkin, Dir.-Internal Audit
Vadim Zingman, Deputy Gen. Dir.-Client Rel.
Vitaly Savelev, Chmn.
Vladimir Smirnov, Deputy Gen. Dir.-Procurement
Phone: 7-495-155-6643 Fax: 7-195-784-7142
Toll-Free:
Address: Leningradsky Prospectus 37, Bldg. 9, Moscow, 125167
Russia
2009 Sales: $ 2009 Profits: $ U.S. Stock Ticker: Government-Owned
SALARIES/BENEFITS:
Hot Spot for Advancement for Women/Minorities: Y Y
AEROLITORAL SA DE CV (AEROMEXICO CONNECT)

www.amconnect.com
Charter: Y Suites: Taxis: Specialty Services: Y Golf:
Regional Airline
Travel Reservations Aerolitoral, S.A. de C.V., operating as AeroMexico Connect,
and formerly known as Aerolitoral, is a Mexican airline. The
company’s services comprise of ground transportation, in
flight dining and entertainment, extended schedule, holiday
destinations, check-in, and reservations. The company also
provides charter services for corporate travelers and groups.
The company has 42 domestic flights in Mexico; one in
Central America; and seven cities in the U.S.; as well as,
BRANDS/DIVISIONS/AFFILIATES: international flights to Asia and Europe. The company
Grupo Aeromexico makes 350 daily flights with 4.2 million passengers
AeroMexico Connect
transported every year. The company’s aircraft fleet includes
SkyTeam
Aeromexpress Cargo
Boeing 737-700, Boeing 737-800, Boeing 767-200ER, and
AeroMexico Embraer ERJ-145. The company’s Corporate Service
AeroMexico Travel accommodates the travel needs of small to medium-sized
EMA businesses, offering last minute adjustments on itineraries;
Aerolitoral lines of credit; preferential treatment for high demand travel
dates; and reward travel tickets. The firm is a member of
CONTACTS: Note: Officers with more than one job title may be SkyTeam, a global airline alliance that offers more than
intentionally listed here more than once. 16,000 daily flights to over 900 destinations worldwide; 400
Andres Conesa, CEO VIP airport lounges; and frequent flier miles to customers.
Raul Saenz, COO SkyTeam has twelve airline members: Aeromexico, Aeroflot,
Ricardo Sanchez Baker, CFO Air France, Alitalia, China Southern Airlines, CSA Czech
Sergio Alfonso Allard Barroso, Chief Commercial Officer Airlines, Delta Air Lines, KLM Royal Dutch Airlines, Korean
Nestor Astete, Chief Human Resources Officer Air, AirEuropa and Kenya Airways. The firm’s subsidiary
Abraham Zamora, Chief Corp. & Industrial Affairs Officer Aeromexpress Cargo provides logistics and air cargo
Jose Luis Barraza, Chmn.
services, which includes tracking of shipments; and
Phone: 52-55-9132-4567 Fax: warehousing of goods. It has the capacity of a joint fleet of
Toll-Free: 800-021-4000 over 150 aircraft to offer service in about 630 daily flights to
Address: Carretera Miguel Aleman, Km 22.8, Apodaca, NL 40 major cities of Mexico, as well as 35 international
66600 Mexico destinations in the United States, Central and South
America, Europe and Asia. In addition, the company
provides vacation packages, car rental, hotel reservations
and activities. The company is a subsidiary of Grupo
Aeromexico, which also owns AeroMexico, transcontinental
airline; charter airline AeroMexico Travel; and EMA, the
group ’s aircraft maintenance division.
2005 Sales: $ 2005 Profits: $ Parent Company: GRUPO AEROMEXICO
SALARIES/BENEFITS:
Hot Spot for Advancement for Women/Minorities: Y Y Y Y
AEROPORTS DE PARIS www.aeroportsdeparis.fr

Airport Management
Aeroports de Paris (ADP) is a leading European airport
management company. ADP operates one heliport and 13
airports in and around Paris, including Charles de Gaulle, Le
Bourget and Orly. The company’s other 10 airfields are
Chavenay, Chelles, Coulommiers, Etampes, Lognes, Meaux,
Persan-Beaumont, Pontoise-Cormeilles, Saint-Cyr and
Toussus-le-Noble. The firm collectively served about 83
million passengers in 2009. Services include airport design,
BRANDS/DIVISIONS/AFFILIATES: environmental regulation compliance, merchant relations and
Orly passenger information sites, which are located in airports
Charles de Gaulle
and online at the company’s web site. Other services offered
AirportSmart
Alyzia Group (The)
by ADP include ground and handling services, as well as
retail sales within airports of food, beverages and
convenience items. ADP has subsidiaries in three primary
areas: direct support, services and international operations.
Direct support includes The Alyzia Group, which provides
security and stopover assistance; the Centre Francais de
CONTACTS: Note: Officers with more than one job title may be Formation des Pompiers d’Aeroport, which trains airport
intentionally listed here more than once. firefighters; and AirportSmart, a joint venture with the British
Pierre Graff, CEO Airport Authority and Copenhagen Airport that collaborates
Francois Rubichon, COO on purchasing projects. Service subsidiaries, including Hub
Laurent Galzy, CFO telecom, operate to provide telecom and real estate support
Pascal Bourgue, Dir.-Mktg. & Retail to the various airports. International operations are involved
Gonzalve de Cordoue, Dir.-Human Resources in training and managing for holdings abroad. The company
Laurent Galzy, Exec. Dir.-Admin. is involved in a number of partnerships with major travel
Bernard Cathelain, Exec. Dir.-Dev. & Facilities firms, including Air France-KLM; Star Alliance, which is an
Pascal Bourgue, Dir.-Comm.
Laurent Galzy, Exec. Dir.-Finance
alliance between Lufthansa and Oneworld; and Fedex. In
Rene Brun, Managing Dir.-Charles de Gaulle Airport April 2010, ADP announced the operation of the first
Patrice Hardel, Managing Dir.-Orly Airport transatlantic flight optimized to reduce noise and emission
Francois Cangardel, Dir.-Real Estate levels.
Pierre Graff, Chmn.
Phone: 33-1-43-35-70-00 Fax: 33-1-43-35-74-27
Toll-Free:
Address: 291 Blvd. Raspail, Paris, 75014 France
2009 Sales: $3,395,780 2009 Profits: $342,030 U.S. Stock Ticker:
2008 Sales: $3,257,200 2008 Profits: $345,960 Int’l Ticker: ADP Int’l Exchange: Paris-Euronext
2006 Sales: $2,740,000 2006 Profits: $200,700 Fiscal Year Ends:
SALARIES/BENEFITS:
AEROVIAS DE MEXICO SA DE CV (AEROMEXICO)

www.aeromexico.com
International Airline
Flight Services Aerovias de Mexico, S.A. de C.V. is a leading airline
Cargo Services company in Mexico. AeroMexico, its major transcontinental
Maintenance & Engineering Services airline, operates almost 600 flights daily to over 60
destinations in the U.S., Mexico, Europe, Asia and Central
and South America. Its fleet consists of almost 60 aircraft,
including Boeing 777s, 767s and 737s; MD80s; and the next
generation Embraer 145 and 190 jets. AeroMexico Connect,
one of the firm’s subsidiaries, offers 350 daily charter flights
BRANDS/DIVISIONS/AFFILIATES: to 42 destinations in Mexico, seven in the U.S. and one in
AeroMexico Central America. It transports 4.2 million passengers
AeroMexico Connect
annually with a fleet of 44 aircraft. Aeromexpress Cargo, the
Aeromexpress Cargo
EMA
company’s cargo division, manages the cargo capacity of a
SkyTeam fleet of 150 aircraft and services 630 daily flights to Mexico
and 35 international destinations. EMA, the firm’s
maintenance and engineering division, operates two
maintenance facilities in Mexico, which offer heavy
maintenance checks; application of airworthiness directives
CONTACTS: Note: Officers with more than one job title may be and service bulletins; modifications to engines, systems and
intentionally listed here more than once. other components; installation of GPS, TCAS, radar,
Andres Conesa, CEO windshear, winglets, heater blankets, etc.; and interior
Raul Saenz, COO modifications. The firm is also a founding member of the
Ricardo Sanchez Baker, CFO SkyTeam global airline alliance, which consists of 10
Sergio Alfonso Allard Barroso, Chief Commercial Officer additional members: Aeroflot; Air France; Alitalia; China
Nestor Astete, Chief Human Resources Officer Southern; CSA Czech Airlines; Delta Air Lines; KLM; Korean
Abraham Zamora, Chief Corp. Affairs Officer Air; Air Europa; and Kenya Airways.
Abraham Zamora, Chief Industrial Affairs Officer
Jose Luis Barraza, Chmn.
Phone: 52-55-9132-4000 Fax:
Toll-Free:
Address: Paseo de la Reforma 445, Col. Cuauhtemoc, Mexico
2009 Sales: $ 2009 Profits: $ U.S. Stock Ticker: Private
2006 Sales: $ 2006 Profits: $ Fiscal Year Ends:
SALARIES/BENEFITS:
AIR BERLIN PLC & CO LUFTVERKEHRS KG www.airberlin.com

Airline
Holiday Airline Air Berlin PLC & Co. Luftverkehrs KG is one of Germany’s
top holiday airlines. It operates daily flights from German
airports to Palma de Majorca in the Mediterranean, as well
as regular service to major vacation spots on the
Mediterranean coast, the Canary Islands, Portugal and North
Africa. In total, the company flies to 127 destinations
worldwide in 37 countries with a fleet of 131 aircraft. It is one
of the youngest airlines (5.3 years on average) in the world.
BRANDS/DIVISIONS/AFFILIATES: Many of the carrier’s flights cost as little as $39 one-way. Its
LGW Euro Shuttle service connects nine airports in Germany to
NIKI Luftfahrt GmbH
major European cities such as London, Rome, Amsterdam,
LTU Lufttransport-Unternehmen GmbH
topbonus
Zurich and Barcelona. Air Berlin has been expanding
Belair Airlines AG dramatically, focusing on its services as a low-cost European
Hainan Airlines airline over its holiday flights. It has added new routes
Bangkok Airways across Europe (to Paris, Helsinki and Copenhagen, among
S7 Airlines other cities). The firm’s frequent flyer program, the topbonus
program, allows customers to collect miles on all flights with
CONTACTS: Note: Officers with more than one job title may be Air Berlin and topbonus partner airlines. Benefits include a
intentionally listed here more than once. greater free baggage allowance, free seat reservation and
Joachim Hunold, CEO more. Subsidiaries include LTU, which operates business,
Karl F. Lotz, COO medium- and long-haul flights; Belair Airlines AG (49%
Ulf Huettmeyer, CFO stake), a Swiss airline LGW, a regional carrier; and NIKI, an
Christoph Debus, Chief Commercial Officer Austrian budget airline. The company has codeshare
Thomas Ney, Chief Prod. Officer programs with Hainan Airlines, Bangkok Airways; S7 Airlines
Helmut Himmelreich, Chief Maintenance Officer and Pegasus Airlines. In March 2009, Air Berlin and TUI
Elke Schutt, Chief Admin. Officer Travel PLC signed a strategic alliance in which Air Berlin will
Yasmin Born, Deputy Dir.-Corp. Comm.
Johannes Zurieden, Chmn.
acquire 17 of TUIfly’s 38 aircraft and absorb its city flight
capabilities. The two companies will each receive a 20%
Phone: 01805-737-800 Fax: 49-030-41-02-10-03 reciprocal stake. In November 2009, ESAS Holding A.S.
Toll-Free: 866-266-5588 acquired a stake in Air Berlin of approximately 15%. In July
Address: Saatwinkler Damm 42-43, Berlin, D-13627 Germany 2010, the firm announced it would increase its stake in NIKI
Luftfahrt GmbH from 24% to 49.9%
2008 Sales: $4,798,800 2008 Profits: $20,037 Int’l Ticker: AB1 Int’l Exchange: Frankfurt-Euronext
2007 Sales: $3,728,700 2007 Profits: $30,800 Employees: 6,412
2005 Sales: $1,786,400 2005 Profits: $-170,400 Parent Company:
SALARIES/BENEFITS:
AIR CANADA www.aircanada.com

Regional: Y Motels: Gambling Ships: Buses: Web Sites: Y Ski Resorts:
Airline
Air Canada is one of Canada’s largest full service airlines, in
addition to being a leading provider of scheduled passenger
services in the Canadian market, the Canada-U.S.
transborder market and the international market to and from
Canada. Together with its regional affiliate Jazz, Air Canada
serves over 30 million customers annually and provides
direct passenger service to 58 Canadian cities, 57 U.S.
destinations and 54 cities in Europe, the Middle East, Asia,
BRANDS/DIVISIONS/AFFILIATES: Australia, the Caribbean, Mexico and South America. Air
ACE Aviation Holdings Inc Canada is a founding member of Star Alliance, the world’s
Jazz
largest air transportation network. The firm operates most of
Aeroplan
Star Alliance
its flights from hubs in Toronto, Montreal, Vancouver and
Air Canada Jetz Calgary. The company is currently undergoing a major fleet
Air Canada Vacations refurbishment, consisting of all new seats, seat-back
Air Canada Cargo personal entertainment systems with video and audio on-
Aveos Fleet Performance, Inc. demand services, as well as standard 110V electrical outlets
at arm’s reach for all customers. Across its international
CONTACTS: Note: Officers with more than one job title may be fleet, Air Canada is introducing the first lie-flat beds of any
intentionally listed here more than once. North American carrier in business class. Air Canada also
Calin Rovinescu, CEO plans to introduce live Internet access on select flights.
Duncan Dee, COO/Exec. VP Other services include Air Canada Jetz, a specialty charter
Calin Rovinescu, Pres. service for professional sports teams, corporate travelers
Michael Rousseau, CFO/Exec. VP and executive groups; Air Canada Vacations, a tour operator
Claude Morin, VP-Global Sales offering travel packages and cruises; and Air Canada Cargo,
Kevin C. Howlett, Sr. VP-Employee Rel. offering direct cargo service worldwide. Montreal-based
Lise Fournel, CIO ACE Aviation Holdings is the parent company of Air Canada,
Alan D. Butterfield, VP-Eng. & Maintenance
David J. Shapiro, General Counsel/VP
Jazz, Aeroplan frequent flyer program and Aveos Fleet
David Legge, Sr. VP-Oper. Performance, a full-maintenance, repair and overhaul service
Lise Fournel, Sr. VP-e-commerce provider for the airline industry. In 2010, the company
Priscille LeBlanc, VP-Corp. Comm. expanded its route offerings with eight new North American
Chris Isford, Controller and European cities served from its Toronto hub. In March
Nick Careen, VP-Airports 2010, Air Canada began talks with Asiana Airlines to build a
Lucie Guillemette, VP-Revenue Mgmt. strategic partnership.
Marcel Forget, VP-Network Planning
Benjamin Smith, Chief Commercial Officer/Exec. VP
Air Canada employees receive benefits including life and
David I. Richarson, Chmn. accident insurance.
Yves Dufresne, VP-Int'l, Alliances & Regulatory Affairs
Phone: 514-422-7849 Fax: 514-422-7877
Toll-Free: 888-247-2262
Address: 7373 Cote-Vertu Blvd. W., Saint Laurent, QC H4S 1Z3
Canada
2009 Sales: $9,460,580 2009 Profits: $-23,310 U.S. Stock Ticker: Subsidiary
2008 Sales: $10,195,400 2008 Profits: $-943,000 Int’l Ticker: Int’l Exchange:
2007 Sales: $9,963,100 2007 Profits: $-403,300 Employees: 22,900
2005 Sales: $8,890,500 2005 Profits: $-18,800 Parent Company: ACE AVIATION HOLDINGS INC
SALARIES/BENEFITS:
Pension Plan: Y ESOP Stock Plan: Profit Sharing: Top Exec. Salary: $661,707 Bonus: $1,056
Savings Plan: Stock Purch. Plan: Second Exec. Salary: $452,144 Bonus: $1,056
AIR CHINA LIMITED www.airchina.com.cn

Charter: Y Suites: Taxis: Specialty Services: Golf:
Airline
Aircraft Maintenance Air China Limited owns and operates Air China, a leading
Air Catering airline in China. Headquartered in Beijing, the company is
Air Cargo one of China’s three national airline companies, along with
China Eastern and China Southern. It is 40.4% owned by
China National Aviation Holding Co. It carried 39.83 million
passengers in 2009, and its two of its most important hubs
are Shanghai and Chengdu. The airline carries passengers
and cargo via 262 domestic and international routes. Its
BRANDS/DIVISIONS/AFFILIATES: scheduled flights in 2009 reached 32 countries and regions,
Air China including 90 domestic cities, 63 international cities and three
China National Aviation Holding Co.
regions. The company’s fleet consists of 262 aircraft: 158
Air China Cargo Co., Ltd.
Air Macau Company Limited
Boeing series; 92 Airbus series; 10 freighters; and 2
Shenzhen Airlines Company Limited business jets. In addition, Air China provides specialty flight
Shandong Airlines Company Limited services for Chinese leaders and visiting leaders from foreign
Cathay Pacific Airways Limited countries. Air China Cargo carried 943,300 tons of freight in
2009. The company is a member of the Star Alliance of
code-sharing partners, which include Air Canada, Lufthansa,
CONTACTS: Note: Officers with more than one job title may be Singapore Airlines and United Airlines. The company has
intentionally listed here more than once. code share relationships with 17 airlines, adding 211 routes
Cai Jianjiang, Pres. and 4443 weekly flights to its network that cover 18
Fan Cheng, CFO/VP countries, 2 regions and 106 cities. Air China also has an
Huang Bin, Corp. Sec. ongoing partnership with Cathay Pacific Airways, which
Tan Zhihong, VP handles sales to Air China passengers in Hong Kong, Macao
He Li, VP and Taiwan, while Air China is responsible for Cathay Pacific
Zhang Lan, VP sales in mainland China. The firm directly or indirectly holds
Song Zhiyong, VP interests in Air China Cargo Co., Ltd.; Air Macau Company
Kong Dong, Chmn.
Limited; Shenzhen Airlines Company Limited; Shandong
Phone: 86-010-64582419 Fax: 86-010-64593853 Airlines Company Limited; and Cathay Pacific Airways
Toll-Free: Limited.
Address: 9/F, 28 Tianzhu Rd., Zone A, Shunyi District, Beijing,
601111 China
2009 Sales: $7,503,720 2009 Profits: $738,620 U.S. Stock Ticker: AIRYY
2008 Sales: $7,728,490 2008 Profits: $-1,352,600 Int’l Ticker: 0753 Int’l Exchange: Hong Kong-HKEX
SALARIES/BENEFITS:
AIR FRANCE-KLM SA www.airfrance.com

Airlines-International
Airlines-Regional Air France-KLM is a holding company for French airline Air
Frequent Flyer Program France and Dutch carrier KLM. The firm also oversees a
Cargo Services joint frequent flyer program called Flying Blue; offers cargo
In-flight Catering transportation services; and operates a maintenance
Aircraft Maintenance business. Passenger transport is Air France-KLM’s primary
operating segment, accounting for 80% of revenue in 2009.
Air France subsidiaries include Regional, a regional carrier
serving 20 destinations with a fleet of 57 aircraft; Cityjet, an
BRANDS/DIVISIONS/AFFILIATES: Irish regional carrier serving over 15 destinations with a fleet
Flying Blue of 23 aircraft; Brit Air, a regional airline with a fleet of 43
Regional
aircraft; Servair, an in-flight catering provider; and Air France
Cityjet
Brit Air
Consulting, specializing in aerospace management and
Servair engineering services. KLM subsidiaries include regional
Air France Consulting carriers KLM Cityhopper and Martinair. Air France-KLM
KLM Cityhopper jointly flew 71.4 million passengers during 2009, operating
Martinair out of hubs Paris-Charles de Gaulle and Amsterdam-
Schiphol. It operates 536 aircraft that fly to 244 destinations.
CONTACTS: Note: Officers with more than one job title may be The company’s top regions/networks by revenue are Asia,
intentionally listed here more than once. 36%; Americas, 34%; Africa-Middle East, 21%; and
Pierre-Henri Gourgeon, CEO Caribbean and Indian Ocean, 7%. Air France-KLM is a
Alain Bassil, COO member of SkyTeam, a leading airline alliance, which also
Philippe Calavia, CFO includes Delta Airlines, Continental Airlines and Northwest
Christian Boireau, Exec. VP-France Sales Airlines.
Jean-Claude Cros, Exec. VP-Human Resources
Edouard Odier, Exec. VP-IT
Eric Schramm, Exec. VP-Flight Oper.
Michel Emeyriat, Exec. VP-Ground Oper.
Bruno Matheu, Exec. VP-Network, Revenue Mgmt. & Mktg.
Jean-Cyril Spinetta, Chmn.
Etienne Rachou, Exec. VP-Int'l Sales
Florence Parly, Exec. VP-Air France Cargo
Phone: 01-41-56-78-00 Fax: 01-41-56-70-29
Toll-Free:
Address: 45 rue de Paris Pelterie, Roissy, 95 747 France
2009 Sales: $32,655,100 2009 Profits: $-1,108,710 U.S. Stock Ticker: AFLYY
2008 Sales: $30,389,400 2008 Profits: $996,680 Int’l Ticker: AF Int’l Exchange: Paris-Euronext
2007 Sales: $29,077,700 2007 Profits: $1,096,230 Employees: 106,933
2006 Sales: $27,030,200 2006 Profits: $1,189,470 Fiscal Year Ends: 3/31
2005 Sales: $24,238,000 2005 Profits: $1,997,000 Parent Company:
SALARIES/BENEFITS:
AIR NEW ZEALAND LTD www.airnewzealand.co.nz

Airline
Aircraft Engineering Air New Zealand (ANZ) is a domestic and international airline
Cargo Carrier flying passengers and cargo throughout New Zealand and
Maintenance the Southwest Pacific, as well as to Australia, the Pacific
Consulting Services region, Asia, North America and the U.K. The firm offers in-
flight services on both long-haul and short-haul trips,
including refreshments; entertainment; and magazines. The
group also operates in areas including travel booking
systems, travel wholesaling, aircraft engineering, ground
BRANDS/DIVISIONS/AFFILIATES: handling services, retailing services, aircraft consulting and
Star Alliance aircraft training. The Air New Zealand Engineering Services
Air Nelson
division provides aircraft, airmotive and component
Mount Cook Airlines
Eagle Air
maintenance, repair and overhaul services, including full
maintenance system and configuration management,
reliability data, cost control and status reporting. The
consulting division markets a range of airline management
services including integrity and risk reviews; network and
fleet analysis; market analysis and planning; quality
CONTACTS: Note: Officers with more than one job title may be management; emergency planning; schedule management;
intentionally listed here more than once. executive leasing; and airports and airways reviews. The
Rob Fyfe, CEO airline owns and leases a fleet of 99 aircraft, including
Rob McDonald, CFO/Gen. Mgr.-Corp. Boeing and Airbus jets and Beech, Aerospatiale and
Mike Tod, Gen. Mgr.-Mktg. Bombardier turbo-props. As a member of the Star Alliance,
Vanessa Stoddart, Gen. Mgr.-People ANZ maintains code-share agreements with airlines
David Morgan, Gen. Mgr.-Airline Oper. & Safety including Lufthansa and United. Additionally, the firm has a
Stephen Jones, Gen. Mgr.-Strategy regional network including Air Nelson, Mount Cook Airlines
Mike Tod, Gen. Mgr.-Corp. Comm. and Eagle Air. In conjunction with these subsidiaries, the
Glen Sowry, Gen. Mgr.-Airline Oper. & Planning
Bruce Parton, Gen. Mgr.-Shorthaul Airlines
firm provides service to 26 airports in New Zealand. The firm
Norman Thompson, Deputy CEO offers an average of 560 a day to 53 destinations. In May
Sarah Williamson, Gen. Mgr.-Mount Cook Airline 2010, ANZ and Virgin Blue Airlines Group announced plans
John Palmer, Chmn. to form a strategic alliance.
Ed Sims, Gen. Mgr.-Int'l Airline
Phone: 64-9-336-2287 Fax: 64-9-336-2664
Toll-Free:
Address: 185 Fanshawe St., Air New Zealand House, Auckland,
1020 New Zealand
2008 Sales: $3,311,700 2008 Profits: $154,690 Int’l Ticker: AIR Int’l Exchange: Wellington-NZX
SALARIES/BENEFITS:
AIR PARTNER PLC www.airpartner.com

Industry Group Code: 481211 Ranks within this company's industry group: Sales: 1 Profits:
Charter Aircraft
Express Freight Service Air Partner plc, formerly Air London, is one of the largest
aircraft charter companies in the world, with 22 offices in 15
countries spread throughout North America, Europe, Asia
and the Middle East. The company provides executive
charter service (, commercial aircraft and urgent and outsize
freight service. Revenue from commercial jet operations
accounts for about 64% of total group sales; private jet
operations, 24%; and freight, 10%, with the remaining 2%
BRANDS/DIVISIONS/AFFILIATES: derived from miscellaneous operations. In addition, Air
Air London Partner provides clients with instant access to chartered
CharterPLUS
aircraft services 24 hours a day. Moreover, the firm offers
JetCard
specialty services for royalty, government, military, group
charter, emergency planning, celebrity tours and crisis and
relief flights. The company also offers carbon-neutral flights,
with optional carbon offset costs offered standard in any
proposal. These additional costs are invested in a carbon-
neutral project that has included heat recovery in China,
CONTACTS: Note: Officers with more than one job title may be hydraulic power in China, solar generation in India and
intentionally listed here more than once. agricultural methane capture in Germany; the latter two of
Mark Briffa, CEO these projects are now complete. The firm’s membership
Gavin Charles, CFO program, JetCard, offers members greater flexibility in type
Justin Barber, Managing Dir.-Private Jets of aircraft chartered, as well as flight credit benefits and
David Macdonald, Dir.-Sales, Private Jets account management services. Air Partner’s CharterPLUS
Richard Smith, Dir.-Freight service, designed for corporate clients and group travel
Aubrey Adams, Chmn. organizers, provides added financial protection for booked
Phone: 44-1293-844-888 Fax: 44-1293-536-810 charter flights. Under the plan, the company promises to
Toll-Free: provide a replacement aircraft at no extra cost if a contracted
Address: Platinum House, Gatwick Rd., Crawley, West Sussex airline experiences a failure before a trip or is delayed for
RH10 9RP UK technical reasons. Air Partner has been granted a Royal
Warrant by Queen Elizabeth II of England, becoming the first
aviation company to receive this honor. The warrant entitles
Air Partner to display the Royal Arms together with the words
By Appointment. In February 2010, the company expanded
its service to new bases in Turkey and Hong Kong.
2009 Sales: $310,450 2009 Profits: $ U.S. Stock Ticker:
2008 Sales: $419,700 2008 Profits: $10,600 Int’l Ticker: AIP Int’l Exchange: London-LSE
2007 Sales: $369,700 2007 Profits: $10,100 Employees: 256
SALARIES/BENEFITS:
AIR WISCONSIN AIRLINES CORP www.airwis.com

Regional Airline
Ground Handler Air Wisconsin Airlines Corporation (AWAC) is a privately-
held regional airline that partners with US Airways,
Northwest Airlines and United Airlines. Based in Appleton,
Wisconsin, AWAC schedules over 500 departures per day
and serves 69 cities in 26 states in the U.S. and two
provinces in Canada. The firm moves approximately 6
million passengers annually, making it one of the largest
privately held regional airlines in the country. The company’s
BRANDS/DIVISIONS/AFFILIATES: maintenance bases are located in Wisconsin, Pennsylvania
US Airways and Virginia. The firm provides flying services as US
United Airlines
Airways through 70 small Canadair regional jets, each with
Northwest Airlines
50 seats, a maximum speed of 530 miles per hour and an
altitude ceiling of 41,000 feet. It primarily transports
customers from large and small towns to larger destinations
and connections. In addition, AWAC is a ground-handler for
United Airlines’ Washington’s Dulles International hub and 20
other cities throughout the country, as well as eight cities for
CONTACTS: Note: Officers with more than one job title may be Northwest Airlines. Recently, the firm expanded its ground
intentionally listed here more than once. handling agreement with United Airlines from 23 to 27 cities
James P. Rankin, CEO and added 700 new employees. The new agreement also
James P. Rankin, Pres. expanded the company’s services from ticket counter, check-
Christine Deister, CFO/Exec. VP in, gate and station services to include baggage loading and
Joel Kuplack, VP-Human Resources & Labor Rel. the servicing and de-icing of aircraft.
Stan Petersen-Gauthier, VP-Financial Planning & Analysis Employees of the firm are offered travel privileges; flexible
Annette Daly, Dir.-Corp. Learning & Comm.
Rose M. Lussier, Chief Acct. Officer/Treas./VP
spending accounts; sick leave; medical, dental, life and
Vince Portaro, VP-Customer Service disability insurance
Chris White, Managing Dir.-Safety
Janet Huculak, VP-Strategic Sourcing
Phone: 920-739-5123 Fax:
Toll-Free:
Address: W6390 Challenger Dr., Ste. 203, Appleton, WI 54914
US
2007 Sales: $361,600 2007 Profits: $ Employees:
SALARIES/BENEFITS:
AIRASIA BERHAD www.airasia.com

Airline
AirAsia Berhad is the operating company for AirAsia, a short-
haul discount airline based in Malaysia. The airline operates
a fleet of 90 aircraft that travel to 60 destinations, offering
more than 3,500 flights per week. The carrier, through
AirAsia and its long-haul division AirAsia X, flies over 130
routes across three continents and serves destinations in
Australia; Bangladesh; Brunei; Singapore; Indonesia;
Cambodia; Sri Lanka; Thailand; Malaysia; Myanmar; the
BRANDS/DIVISIONS/AFFILIATES: Philippines; Laos; Macau; Vietnam; Iran; India; the U.K.; and
AirAsia X China, including Hong Kong. Costs are kept low by selling
AirAsiaGo
paperless tickets over the Internet, streamlining operations,
AirAsia Go Holiday Sdn Bhd
Crunchtime Culinary Services Sdn Bhd
using a point-to-point network, keeping luxury travel services
AirAsia International, Ltd. to a minimum and fast aircraft turnaround. Through wholly-
AirAsia Mauritius, Ltd. owned subsidiary AirAsia Go Holiday Sdn Bhd, the carrier
Redbox offers AirAsiaGo, an online program in which customers may
AirAsiaMegastore.com book holiday packages and special promotions. The
company’s other subsidiaries include Crunchtime Culinary
CONTACTS: Note: Officers with more than one job title may be Services Sdn Bhd, offering in-flight meals; AirAsia
intentionally listed here more than once. International, Ltd., an investment holding company; and
Tony Fernandes, CEO AirAsia Mauritius, Ltd., which provides aircraft leasing
Bo Lingam, COO facilities. AirAsia X is a longer range service that is similarly
Rozman Omar, Head-Finance geared at being a low-price alternative. In 2009, AirAsia
Kathleen Tan, Head-Commercial established four new regional hubs in Penang, Malaysia;
Kin Choy Lau, Dir.-IT Bandung and Surabaya, Indonesia; and Phuket, Thailand. In
Lau Kin Choy, Head-Innovation, Commercial & Tech. July 2009, the company launched Redbox, a low-cost courier
Azhari Dahlan, Dir.-Eng. service. In January 2010, the firm announced a strategic
Evelyn Koh, Head-Legal
Moses Devanayagam, Head-Oper. & Regional Integration
alliance with Jetstar, a low-cost airline operating in Australia
Ashok Kumar, Head-Strategy, Airport & Planning and Singapore. In April 2010, the firm formed a strategic
V. Raman Narayanan, Head-Comm. alliance with VietJet Aviation Joint Stock Company (VietJet
Aireen Omar, Head-Finance/Treas. Air). In July 2010, the company launched
Tassapon Bijleveld, CEO-Thai AirAsia AirAsiaMegastore.com, an online shopping portal that offers
Dharmadi, CEO-Indonesia AirAsia AirAsia-branded merchandise and travel accessories, as well
Andrew Littledale, Controller as other merchandise.
Abdul Aziz Bin Abu Bakar, Chmn.
AirAsia offers its employees concession travel benefits,
Phone: 603-8660-4333 Fax: 603-8775-1100 hospitalization and surgery benefits, personal accident
Toll-Free: insurance, term life insurance, paternity leave, food and drink
Address: Terminal Jalan KLIA S3, Kuala Lumpur Int'l Airport, subsidies, staff flight coupons and career progression
Sepang, Selangor Darul Ehsan, 64000 Malaysia opportunities.
2009 Sales: $ 2009 Profits: $ U.S. Stock Ticker:
2008 Sales: $ 2008 Profits: $ Int’l Ticker: 5099 Int’l Exchange: Kuala Lumpur-KLSE
2006 Sales: $239,400 2006 Profits: $ Fiscal Year Ends:
SALARIES/BENEFITS:
AIRBUS SAS www.airbus.com/en

Freight: Franchising: Trains: Aircraft Manufacturing: Y
Aircraft Manufacturer
Commercial Aircraft Airbus SAS, a subsidiary of European Aeronautic Defense
Military Aircraft and Space Company (EADS), competes head-to-head with
Boeing in the commercial aircraft sector. Airbus’s single-
aisle and wide-body jets have capacities ranging from 100 to
over 500 passengers. The firm maintains 160 field sites
around the globe, 16 production facilities in Europe,
engineering and sales locations in North America, sales and
customer support centers in Japan and China and a joint
BRANDS/DIVISIONS/AFFILIATES: engineering center in Russia with Kaskol. Subsidiaries
Airbus China include Airbus North America, Airbus China and Airbus
European Aeronautic Defense and Space Co (EADS)
Japan. The firm also holds a 64% share in Airbus Military
Airbus North America
Airbus Japan
SL, a company responsible for the A400M, a military aircraft
A330 used in nine countries. The firm’s A380 jumbo jet model,
A380 with possible configurations of more than 525 seats, burns
A350 XWB 17% less fuel per seat than today’s largest aircraft. As of
A400M late 2009, 20 A380s had been delivered to Singapore
Airlines, Emirates Airlines, Qantas and Air France. The
CONTACTS: Note: Officers with more than one job title may be A350 XWB, an extra wide body plane designed to compete
intentionally listed here more than once. with the new high-efficiency Boeing 787, is slated for
Thomas Enders, CEO availability in 2013, has seating capacities ranging from 270-
Fabrice Bregier, COO 350. In February 2009, the company introduced a new
Thomas Enders, Pres. freight and cargo business unit to house its freighter aircraft
Harald Wilhelm, CFO production and to support the passenger-to-cargo
Thierry Baril, Exec. VP-Human Resources conversions of its jetliners. The firm signed a lucrative $35
Patrick Gavin, Exec. VP-Eng. billion contract with the U.S. Air Force for the production of
Gerald Weber, Exec. VP-Oper. 179 KC-45A tankers, replacing the military’s KC-135 aircraft
John Leahy, COO-Customers
Tom Williams, Exec. VP-Programs
that have performed air-to-air refueling missions for more
Glen S. Fukushima, CEO/Pres., Airbus Japan K.K. than 40 years. In late 2009, the first delivery of an A320
Allan McArtor, Chmn.- Airbus Americas, Inc. aircraft assembled at the company’s Final Assembly Line
Laurence Barron, Pres., Airbus China China (FALC) plant in Tianjin was made. The plant is
Klaus Richter, Exec. VP-Procurement expected to produce four aircraft per month by the end of
Phone: 33-5-61-93-33-33 Fax: 33-5-61-93-49-55 2011.
Toll-Free: There are 85 different nationalities represented and over 20
Address: 1 Rond Point Maurice Bellonte, Blagnac, 31707 France languages spoken among Airbus employees. English is the
company's working language.
2007 Sales: $ 2007 Profits: $ Employees: 52,000
2006 Sales: $35,528,500 2006 Profits: $ Fiscal Year Ends: 12/31
2005 Sales: $28,642,457 2005 Profits: $ Parent Company: EUROPEAN AERONAUTIC DEFENSE
AND SPACE CO (EADS)
SALARIES/BENEFITS:
AIRTRAN HOLDINGS INC www.airtran.com

Airline
AirTran Holdings, Inc. operates scheduled airline service
primarily in short-haul markets principally in the eastern U.S.
The company, operating through its wholly-owned subsidiary
AirTran Airways, Inc., is one of the largest low cost
scheduled airlines in the U.S. in terms of departures and
seats offered. Most of its flights originate and terminate at its
largest hub in Atlanta, Georgia. AirTran operates
approximately 86 Boeing 717-200 and 52 Boeing 737-700
BRANDS/DIVISIONS/AFFILIATES: aircraft, with approximately 700 scheduled flights per day to
AirTran Airways, Inc. 63 locations in the U.S., including San Juan, Puerto Rico. Its
flight destinations also include Orangestad, Aruba; Cancun,
Mexico; and Nassau, The Bahamas. The company’s
average fleet age of 6.6 years is among the lowest in the
industry. Its main customers are price-sensitive business
and leisure travelers. The firm has interline ticketing and
baggage agreements with various airlines, which offer
AirTran’s customers a through-ticketing option for
CONTACTS: Note: Officers with more than one job title may be international travel. The firm has partnerships with Hertz;
intentionally listed here more than once. AirTrain Airways Vacations; Barclays Bank Delaware;
Robert L. Fornaro, CEO American Express OPEN Savings; Stonebridge Travel
Robert L. Fornaro, Pres. Protection; XM Satellite Radio; The Georgia Aquarium;
Arne G. Haak, CFO/Sr. VP-Finance/Treas. Frontier Airlines; Baggage Airline Guest Services (BAGS);
Kevin P. Healy, Sr. VP-Mktg. & Planning and The AeroClinic. In December 2009, the company
Loral Blinde, Sr. VP-Human Resources announced plans to open both a pilot and flight attendant
Rocky Wiggins, CIO/Sr. VP base in Milwaukee, creating over 100 jobs. In 2010, the firm
Kirk Thornburg, VP-Eng. & Maintenance announced new services to Grand Rapids, Michigan; Tunica,
Loral Blinde, Sr. VP-Admin.
Richard Magurno, General Counsel/Sr. VP/Corp. Sec.
Mississippi; from Huntsville/Decatur, Alabama; and from
Klaus Goersch, Exec. VP-Oper. Baltimore/Washington to Jacksonville.
Steven A. Rossum, Exec. VP-Corp. Dev. The firm offers its employees medical, dental and life
Stephen Kolski, Exec. VP-Corp. Affairs insurance; travel benefits; short- and long-term disability
Mark W. Osterberg, Chief Acct. Officer/VP coverage; flexible spending accounts; a 401(k) plan; a stock
Jack Smith, Sr. VP-Customer Service purchase plan; and a 529 college savings plan.
Jeff Miller, VP-Flight Oper.
Peggy Sauer-Clark, VP-In-flight Svcs.
Jean-Pierre Dagon, Dir.-Corp. Safety
Robert L. Fornaro, Chmn.
Phone: 407-318-5600 Fax: 407-318-5900
Toll-Free: 800-965-2107
Address: 9955 AirTran Blvd., Orlando, FL 32827 US
2009 Sales: $2,341,442 2009 Profits: $134,662 U.S. Stock Ticker: AAI
SALARIES/BENEFITS:
Pension Plan: ESOP Stock Plan: Profit Sharing: Top Exec. Salary: $525,000 Bonus: $785,000
Savings Plan: Y Stock Purch. Plan: Y Second Exec. Salary: $305,000 Bonus: $372,500
ALASKA AIR GROUP INC www.alaskaair.com

Airlines
Air Cargo Alaska Air Group, Inc., through its operating subsidiaries
Alaska Airlines, Inc. (Alaska) and Horizon Air Industries, Inc.
(Horizon), provides passenger air service to more than 22
million passengers per year to more than 90 destinations.
The firm also provides freight and mail services, primarily to
and within Alaska and on the West Coast. Alaska, founded
in 1932, operates an all-jet fleet with an average passenger
trip length of 1,180 miles. The subsidiary offers north/south
BRANDS/DIVISIONS/AFFILIATES: service within the western U.S., Canada and Mexico, as well
Horizon Air Industries Inc as passenger and dedicated cargo services to and within
Alaska Airlines, Inc.
Alaska. It also provides long-haul east/west service to
Hawaii and twelve cities in the mid-continental and eastern
U.S., primarily from Seattle, where it has its largest
concentration of departures. Alaska’s leading airports are
Seattle, Los Angeles, Anchorage and Portland. Its operating
fleet consists of 115 jet aircraft. Horizon is a regional airline,
operating turboprop and jet aircraft with an average
CONTACTS: Note: Officers with more than one job title may be passenger trip length of 356 miles. The subsidiary is one of
intentionally listed here more than once. the largest regional airlines in the Pacific Northwest and
William S. Ayer, CEO serves a number of cities in seven states, five cities in
William S. Ayer, Pres. Canada and two cities in Mexico. Approximately 90% of
Brandon S. Pedersen, CFO/Exec. VP-Finance Horizon’s 2009 revenue passenger miles were flown
Kelley J. Dobbs, VP-Human Resources & Labor Rel. domestically, primarily in Washington, Oregon, Idaho and
Keith Loveless, General Counsel/Sec./VP-Legal Affairs California. The Canada market generated 8% of its 2009
Benito Minicucci, Exec. VP-Oper./COO-Alaska Airlines, Inc. revenue passenger miles. Horizon’s leading airports are
Keith Loveless, VP-Corp. Affairs Seattle, Portland, Boise and Spokane. Its operating fleet
Shannon K. Alberts, Managing Dir.-Investor Rel.
John F. Schaefer, Jr., VP-Finance/Treas.
consists of 18 jets and 40 turboprop aircraft. In April 2010,
Thomas W. Nunn, VP-Safety Alaska and Horizon announced expanded service to Mexico
Thomas R. O'Grady, Chief Compliance Officer/Deputy General Counsel and Hawaii and new service between Los Angeles and San
Bradley D. Tilden, Pres., Alaska Airlines, Inc. Jose, California that will strengthen international connections
Glenn S. Johnson, Pres., Horizon Air Industries, Inc. with the airlines’ alliance partners.
William S. Ayer, Chmn. Both Alaska and Horizon airlines offer employee benefits
Phone: 206-392-5040 Fax: such as flight privileges; personal time off; health coverage; a
Toll-Free: 800-252-7522 401(k) plan; a profit sharing plan; and performance rewards.
Address: 19300 International Blvd., Seattle, WA 98188 US
2009 Sales: $3,399,800 2009 Profits: $121,600 U.S. Stock Ticker: ALK
SALARIES/BENEFITS:
Pension Plan: ESOP Stock Plan: Profit Sharing: Y Top Exec. Salary: $373,846 Bonus: $621,585
Savings Plan: Y Stock Purch. Plan: Second Exec. Salary: $353,074 Bonus: $440,577
ALITALIA - LINEE AEREE ITALIANE SPA www.alitalia.com

Airline
Pilot Technical Training Services Alitalia-Linee Aeree Italiane S.p.A. is an Italian airline
company in operation since 1947. In Italy, Alitalia serves
approximately 74 destinations with over 2,500 flights per
week through six airports: Rome Fiumicino, Milan, Turin,
Venice, Naples and Catania. In the rest of Europe, its
coverage extends to 49 destinations. The company flies
more than 200 flights per week to 14 other airports
throughout the world. Alitalia is a member of the SkyTeam
BRANDS/DIVISIONS/AFFILIATES: international alliance of leading airlines in Europe and around
SkyTeam the world, including Northwest; KLM; Air France;
Alitalia Servizi
AeroMexico; CSA Czech Airlines; Continental; Delta; and
Korean Air. The network serves more than 856 destinations
in more than 169 countries. The company has one primary
hub airport, Rome Fiumicino, and its fleet consists of 155
aircraft. The airline uses a separate company, Alitalia
Servizi, for aircraft maintenance, airport services, IT services
and telecommunications duties. Alitalia Servizi is a company
CONTACTS: Note: Officers with more than one job title may be jointly owned by Alitalia and Fintecna S.p.A. Recently, the
intentionally listed here more than once. firm took bankruptcy under a special Italian law that enabled
Rocco Sabelli, CEO it to sell off the most promising business units to investors,
Giancarlo Schisano, Mgr.-Oper. while liquidating other operations. In January 2009, the firm
Simone Cantagallo, Dir-Media Rel. emerged from bankruptcy under new, private ownership. As
Vittorio Mazza, Dir.-Finance & Control part of the new organization, Alitalia began merging
Riccardo Raimondi, Head-Alitalia Airport Unit operations with Air One. In addition, Air France-KLM took a
Roberto Collaninno, Chmn. 25% minority stake in the firm. In October 2009, Alitalia
Maria Sacconi, Mgr.-UK, Ireland, Scandinavia, Baltics opened a terminal at Rome’s Fiumicino airport dedicated
Phone: 39-06-6562-2151 Fax: 39-06-6562-4733 solely to Alitalia’s operations. In December 2009, Alitalia
Toll-Free: 800-223-5730 signed memoranda of understanding with Aeroflot Russian
Address: Viale A. Marchetti 111, Rome, 00148 Italy Airlines and Etihad Airways to expand their cooperative
agreement, and operate a codeshare, respectively. In July
2010, the company became part of the airline industry’s most
extensive Trans-Atlantic joint-venture, sharing revenues and
costs with the airlines of the Air France-KLM Group and
Delta Airlines on their transatlantic routes.
2007 Sales: $7,159,300 2007 Profits: $-737,000 Employees:
SALARIES/BENEFITS:
ALL NIPPON AIRWAYS CO LTD www.ana.co.jp

Airline
Aircraft Equipment Maintenance All Nippon Airways Co., Ltd., also known as ANA, is one of
Travel Services the leading domestic passenger carriers in Japan. ANA and
Trading & Sales its 107 subsidiaries and 41 affiliates comprise three business
Information Systems Services segments: air transportation, which accounted for 78.5% of
operating revenue in 2009; travel services, 12.1%; and other
businesses, 9.5%. The primary segment, air transportation,
is involved with domestic and international flights, as well as
passenger services, cargo and airmail transportation. The
BRANDS/DIVISIONS/AFFILIATES: company serves approximately 42.7 million domestic
ANA Sales Co., Ltd. passengers annually through 910 flights per day on 128
ANA Hallo Tour
routes. It also serves 4.4 million international passengers
ANA Sky Holiday
annually through 548 flights on 34 routes from Japan. Its
cargo and mail operations use available space on passenger
flights, as well as space on six cargo freighters. The
company provides cargo services through 6 cargo freighters
and belly space on passenger planes. It offers five domestic
flights on four routes daily and 90 international flights on 16
CONTACTS: Note: Officers with more than one job title may be routes weekly. Other ANA companies provide aircraft
intentionally listed here more than once. maintenance, aircraft handling services and reservation and
Shinichiro Ito, CEO information services. The travel services segment develops
Shinichiro Ito, Pres. and sells the company’s consumer products. Business is
Shinya Katanozaka, Exec. VP-Mktg. & Sales done through ANA Sales Co., Ltd., which sells ANA’s air
Keisuke Okada, Exec. VP-IT Svcs. transportation services and travel packages. The packages
Shinya Katanozaka, Exec. VP-Prod. & Svcs. Strategy are sold under brand names ANA Hallo Tour and ANA Sky
Osamu Shinobe, Exec. VP-Eng. & Maintenance Holiday. Internationally, the segment provides local services
Shin Nagase, Sr. Exec. VP-Admin. to customers who purchased travel packages in Japan. The
Mitsuo Morimoto, Sr. Exec. VP-Oper. & Airport Svcs.
Tomohiro Hidema, Exec. VP-Group Bus. Dev.
other businesses run by ANA include communications;
Shin Nagase, Sr. Exec. VP-Public Rel. trading and sales; real estate; information systems; building
Tomohiro Hidema, Exec. VP-Investor Rel. management; ground transportation and distribution; aircraft
Tomohiro Hidema, Exec. VP-Finance & Acct. equipment maintenance; spare parts sales; logistics and
Shinichi Inoue, Exec. VP-Flight Oper. other services. ANA is a member of the Star Alliance, one of
Kiyoshi Tonomoto, Exec. VP-Cargo Mktg. & Svcs. the world’s largest airline alliances. In June 2010, the
Hiroko Kawamoto, Sr. VP-In-flight Svcs. company inaugurated five international routes connecting
Osamu Asakawa, Pres., ANA Sales Co./Sr. VP-Mktg. & Sales, ANA Haneda Airport with Honolulu, Singapore, Bangkok, Taipei
Yoji Ohashi, Chmn. and Los Angeles; and announced a code-sharing agreement
Keisuke Okada, Exec. VP-Alliances & Int'l Affairs
Tomohiro Hidema, Exec. VP-Purchasing
with Air Macau.
Phone: 81-3-6735-1000 Fax: 81-3-6735-1005
Toll-Free:
Address: 1-5-2 Higashi-Shimbashi, Minato-ku, Tokyo, 105-7133
Japan
2009 Sales: $15,386,500 2009 Profits: $-47,070 U.S. Stock Ticker: ALNPY
2008 Sales: $14,850,055 2008 Profits: $640,214 Int’l Ticker: 9202 Int’l Exchange: Tokyo-TSE
SALARIES/BENEFITS:
ALLEGIANT TRAVEL COMPANY www.allegiantair.com

Airline
Packaged Vacations Allegiant Travel Company is a leisure travel company
focused on transporting travelers in small cities to leisure
destinations. The company sells air travel both on a stand-
alone basis and bundled with hotel rooms, rental cars and
other travel-related services. Allegiant provides nonstop air
service from 57 small cities on 136 routes in 35 states to
primarily Las Vegas, Nevada; Orlando, Tampa/St.
Petersburg and Ft. Lauderdale, Florida; Phoenix, Arizona;
BRANDS/DIVISIONS/AFFILIATES: and Los Angeles, California. Its fleet of 46 aircraft consists
Allegiant Air, LLC of 28 MD-83, four MD-87, eight MD-82 and six MD-88, of
which it owns 42 and leases four. The company maintains
full control over its inventory and only distributes its product
through its web site, its call center and at its airport ticket
counters. The firm markets its services through advertising
and promotions in newspapers, magazines, television, radio
and targeted public relations and promotional efforts.
Allegiant pays a commission for vacation packages sold
CONTACTS: Note: Officers with more than one job title may be through travel agencies and has fixed fee flying agreements
intentionally listed here more than once. with various subsidiaries of Harrah’s Entertainment, Inc. In
Maurice J. Gallagher, Jr., CEO December 2009, Allegiant announced plans to establish a
Andrew C. Levy, Pres. new base at Orlando International Airport, which will serve
Scott Sheldon, CFO/Sr. VP 10 U.S. cities. In January 2010, the firm agreed to acquire
Tyri Squyres, VP-Mktg. & Sales 18 MD-80 aircraft from Scandinavian Airlines System. In
Robert P. Wilson, VP-Info. Systems March 2010, the company announced plans to acquire six
Russ Ketchum, VP-Tech. Boeing 757-200 aircraft to expand its travel strategy into
Robert Barron, VP-Eng. Hawaii. Allegiant plans to spend between $75 million and
Sean Hopkins, Sec.
Kris Bauer, Sr. VP-Oper.
$90 million acquiring and preparing the fleet for service. In
Jude Bricker, VP-Corp. Finance/Treas. July 2010, Allegiant and its subsidiary airline, Allegiant Air,
Robert Barron, VP-Maintenance LLC, announced plans to move its service between Idaho
James Carr, VP-Flight Oper. Falls Regional Airport (IDA) and Los Angeles International
Mary Grace Clements, VP-Customer Oper. Airport (LAX) to Long Beach Airport (LGB).
Ashok Shah, VP-Revenue Employees are offered medical, dental and 401(k) plans;
Maurice J. Gallagher, Jr., Chmn. paid time off; supplemental life insurance; and long-term
Sean Hopkins, VP-Supply Oper. & Contracts
disability.
Phone: 702-851-7300 Fax:
Toll-Free:
Address: 8360 S. Durango Dr., Las Vegas, NV 89113 US
2009 Sales: $557,900 2009 Profits: $76,300 U.S. Stock Ticker: ALGT
2008 Sales: $504,012 2008 Profits: $35,407 Int’l Ticker: Int’l Exchange:
2007 Sales: $360,573 2007 Profits: $31,509 Employees: 1,569
SALARIES/BENEFITS:
AMADEUS IT GROUP SA www.amadeus.com

Industry Group Code: 5615E Ranks within this company's industry group: Sales: Profits:
Regional: Motels: Gambling Ships: Buses: Web Sites: Y Ski Resorts:
Reservation Services
Online Travel Services Amadeus IT Group SA operates one of the largest travel
Corporate Travel Software-Hosted reservation and ticketing systems in the world. The company
was originally founded by Air France, Lufthansa, Iberia and
SAS to operate a global distribution system. The company
operates in two segments: distribution and IT solutions. The
distribution segment, which accounted for 74% of 2009
revenue, provides travel distribution services in Europe, the
Middle East, Africa, the Asia Pacific region and South and
BRANDS/DIVISIONS/AFFILIATES: Central America. Its service distribution network includes
Amadeus Altea Customer Management System (CMS) over 103,000 travel agencies and over 36,000 airline sales
Altea Reservation
offices worldwide, with access to over 460 airlines, 26 car
Altea Inventory
Altea Departure Control
rental companies (representing 36,000 car rental locations),
Altea e-commerce 261 hotel chains, 20 cruise lines, 85,000 hotels, 190 tour
Amadeus.net operators, 8 rail operators and 116 travel insurance
CheckMyTrip.com companies. The IT solutions segment, which accounted for
e-Travel, Inc. 22% of 2009 revenue, features the Amadeus Altea Customer
Management System (CMS), a customer management suite
CONTACTS: Note: Officers with more than one job title may be that focuses on inventory management, departure control
intentionally listed here more than once. and sales and reservations. It consists of four modules:
David V. Jones, CEO Altea Reservation, which enables customers to manage
David V. Jones, Pres. bookings, fare prices and ticketing through a single interface;
Ana de Pro, CFO Altea Inventory, which permits airlines to create and manage
Ian Wheeler, VP-Mktg. schedules, seat capacity and associated fares; Altea
Sabine Hansen Peck, VP-Human Resources Departure Control, which covers flight departure aspects,
Jean-Paul Hamon, Exec. VP-Dev. including check-in, boarding passes and gate control; and
Claude Giafferi, VP-IT Solutions Altea e-commerce, a suite of solutions that seeks to improve
Denis Lacroix, VP-Prod. Dev.
Tomas L. Fernebrand, General Counsel/VP/Corp. Sec.
airline e-commerce sales and support processes. Amadeus
Eberhard Haag, Exec. VP-Global Oper. also operates Amadeus.net, a travel planning tool used to
Francisco Perez-Lozao Ruter, VP-Corp. Strategy help customers find flights, hotels and car rentals, and
Elena Avila, Head-Investor Rel. CheckMyTrip.com, a service that allows people to check the
Luis Maroto, Deputy CEO status of their itineraries. In addition, Amadeus owns e-
Phillipe Chereque, Exec. VP-Commercial Travel, Inc., a leading provider of hosted corporate travel
Julia Sattel, VP-Airline IT technology; SMART AB, a Northern European travel
Jose A. Tazon, Chmn. distribution company; and Vacation.com, a leisure travel web
Kay T. Urban, CEO/Pres., Amadeus Americas site. In June 2010, the company launched Cars Plus, a
Phone: 34-91-582-0100 Fax: 34-91-582-0188 booking engine for car rentals.
Toll-Free:
Address: Salvador de Madariaga 1, Madrid, 28027 Spain
SALARIES/BENEFITS:
AMAN RESORTS www.amanresorts.com

National: Resorts: Y Cruise Ships: Rental Cars: Tour Operators: Theme Parks:
Hotels & Resorts
Aman Resorts (also known as Amanresorts), majority-owned
by DLF Limited, owns and operates luxury resorts. The
company name derives from the Sanskrit word aman,
meaning peace. Since opening its first location, the
Amanpuri (meaning place of peace) in Phuket, Thailand, in
1988, the firm has expanded to operating 24 resorts in 15
countries, mostly in and around Southeast Asia. These
resorts are small, ranging from 10 luxurious, air-conditioned
BRANDS/DIVISIONS/AFFILIATES: tents at the Aman-i-Khas, located near a wildlife sanctuary in
DLF Limited Ranthambhore, India, to the 70 pavilions and villas in
Aman-i-Khas
Amanpuri. In total, the firm offers more than 800 private
Amandari
Amankora
rooms, suites, villas, tents, bungalows and pavilions, with a
Amansara mean size of 40 rooms per resort. Besides those listed
Le Melezin above, its other resorts include Amandari, Amankila,
Amangani Amanusa, Amanwana and Amanjiwo, all located in
Aman at Summer Palace Indonesia. Amankora is spread across five towns in Bhutan;
Amansara is in Cambodia; and Amanpulo is in the
CONTACTS: Note: Officers with more than one job title may be Philippines. Hotel Bora Bora in French Polynesia is currently
intentionally listed here more than once. closed for renovations. Amanbagh and Aman New Delhi
K. P. Singh, Exec. Chmn.-DLF Limited comprise its other Indian locations. Amangalla and
T. C. Goyal, Managing Dir.-DLF Limited Amanwella are in Sri Lanka. Amanjena is in Morocco. Le
Phone: 65-6883-2555 Fax: 65-6883-0555 Melezin is in Courcheval, France while Amangani is in
Wyoming, near the Grand Tetons and Yellowstone.
Toll-Free: 800-477-9780
Amanyara is located in Turks and Caicos, in the Caribbean.
Address: 1 Orchard Spring Ln., #05-01 Tourism Ct., Singapore, Amangiri, a small 34 suite resort was opened in Southern
247729 Singapore Utah in 2009. The firm also recently opened an Aman Spa in
The Connaught Hotel in Mayfair, London. The company
sources the decor for its resorts locally, in order to reflect the
natural surroundings and local cultures. In early 2010, the
Amanfayun resort, featuring a spa, tea house and
restaurants, modeled after an ancient Chinese village, was
opened in China near Hangzhou. In February 2010, the
company’s parent, DLF Limited began looking for a buyer for
Aman Resorts.
2005 Sales: $ 2005 Profits: $ Parent Company: DLF LIMITED
SALARIES/BENEFITS:
AMBASSADORS GROUP INC www.ambassadorsgroup.com

Packaged Vacations & Travel Services
Ambassadors Group, Inc. (Ambassadors) is an educational
travel company that organizes and promotes international
and domestic programs for students, athletes and
professionals. The company’s business consists of several
specialized private-label educational travel programs. The
company has organized programs for more than 481,000
students, adults and athletes. The People to People Student
Ambassador Programs provide opportunities for grade
BRANDS/DIVISIONS/AFFILIATES: school, middle school and high school students to visit
Ambassador Programs, Inc. domestic and foreign destinations to learn about the history,
BookRags, Inc.
government, economy and culture of such countries. The
About World Adventures Unlimited, Inc.
Discovery Student Adventures
People to People Sports Ambassador Programs provide
opportunities for middle school and high school athletes to
participate in international sports challenges. The People to
People Student Leader Programs provide opportunities for
grade school, middle school and high school students to
travel and meet with speakers, educators, peers and experts
CONTACTS: Note: Officers with more than one job title may be in a variety of fields, emphasizing leadership, academic
intentionally listed here more than once. achievement and community involvement. The People to
Jeffrey Thomas, CEO People Citizen Ambassador Programs provide foreign travel
Jeffrey Thomas, Pres. experiences for professionals, with emphasis on meetings
Kristi Gravelle, Interim CFO and seminars between delegates and persons in similar
Kristi J. Gravelle, Sec. professions abroad. These programs are offered in
Margaret M. Thomas, Exec. VP conjunction with People to People International, a private,
John A. Ueberroth, Chmn. nonprofit organization dedicated to the promotion of world
Phone: 509-568-7800 Fax: 509-534-5245 peace through cultural exchange. The company’s other
Toll-Free: subsidiaries include BookRags, Inc., an educational web site
Address: 1956 Ambassador Way, Dwight D. Eisenhower Bldg., with over 8 million pages of research content, and About
Spokane, WA 99224-4004 US World Adventures Unlimited, Inc, a travel organization group
for students. The firm’s educational travel programs extend
to Antarctica, Australia, China, France, Germany, the U.K.,
South Africa and New Zealand. In 2009, 34,248 participants
traveled using the firm’s programs to 47 countries, with
students coming from 95 countries. In March 2009, the
company partnered with Discovery Education to become the
travel provider for Discovery Student Adventures. These
learning and adventures-based trips will focus on scientific
exploration for grade school through high school students.
2009 Sales: $98,615 2009 Profits: $20,337 U.S. Stock Ticker: EPAX
SALARIES/BENEFITS:
AMERICAN EAGLE www.aa.com

Regional Airline
American Eagle, a subsidiary of American Airlines, is an air
travel company whose network is the largest regional airline
system in the world. It features over 1,700 daily flights to
more than 150 cities throughout the U.S., Canada, the
Bahamas, the Caribbean and Mexico. The company offers
flights to 30 destinations, on 25 islands, in the Caribbean.
American Eagle offers services to many destinations via its
hub locations in New York (JFK and LaGuardia),
BRANDS/DIVISIONS/AFFILIATES: Raleigh/Durham, Boston, Miami, San Juan, Dallas/Fort
AMR Corp (American Airlines) Worth, Los Angeles and Chicago O'Hare. The company
AAdvantage
offers a variety of services during the travel process:
American Way
Latitudes
coordinated scheduling for connections between American
Eagle and American Airlines flights; valet plane-side
baggage check for carry-on baggage; complimentary
nonalcoholic beverages; and beer and wine for purchase.
American Eagle’s fleet consists of four types of modern jets:
Bombardier CRJ 700; Embraer 135; Embraer 140; and
CONTACTS: Note: Officers with more than one job title may be Embraer 145. The company also utilizes the Super ATR jet-
intentionally listed here more than once. powered turboprop aircraft. American Eagle, in coordination
Daniel P. Garton, CEO with American, offers two in-flight magazines, American Way
Daniel P. Garton, Pres. and Latitudes. In April 2010, American Eagle introduced
John T. Hutchinson, CFO service from Chicago to Calgary, Albert Canada; Charleston,
Fred E. Cleveland, Sr. VP-Tech. Oper. West Virginia; Dayton, Ohio; Fargo, North Dakota;
John T. Hutchinson, Sr. VP-Planning Harrisburg, Pennsylvania; Jacksonville, Florida; Lexington,
John T. Hutchinson, Sr. VP-Finance Kentucky; and Rapid City and Sioux Falls, South Dakota. It
Jonathan D. Snook, Sr. VP-Customer Service also began offering service from Dallas/Fort Worth to
Phone: 817-963-1234 Fax: Asheville/Hendersonville, NC; Myrtle Beach, SC; and Rapic
Toll-Free: City and Souix Falls, South Dakota. In June 2010, the
Address: 4333 Amon Carter Blvd., Fort Worth, TX 76155 US company introduced flights from Los Angeles to Reno,
Nevada and Denver, Colorado. In July 2010, American
Eagle began service from New York City to St. Louis,
Missouri and Atlanta, Georgia.
2005 Sales: $ 2005 Profits: $ Parent Company: AMR CORP (AMERICAN AIRLINES)
SALARIES/BENEFITS:
AMERICAN EXPRESS CO www.americanexpress.com

Credit Card Issuing
Travel-Related Services American Express Co. (AmEx), a bank holding company, is a
Lending & Financing leading global payments and travel firm. Its principal
Transaction Services products are charge and credit payment card products and
Bank Holding Company travel-related services. The firm primarily operates through
International Banking Services subsidiary American Express Travel Related Services
Expense Management Company, Inc. AmEx’s business is organized into four main
Magazine Publishing segments: U.S. Card Services, International Card Services,
Global Commercial Services and Global Network & Merchant
BRANDS/DIVISIONS/AFFILIATES: Services. The U.S. Card Services segment operates
Revolution Money Inc through AmEx’s U.S. banking subsidiaries, Centurion Bank
American Express Publishing Corporation
and American Express Bank, FSB. The division provides a
Food & Wine
Travel+Leisure
wide array of card products and services to consumers and
Departures small businesses in the U.S. The firm’s International Card
Travel Impressions Services division offers these services in countries
SkyGuide worldwide. The Global Commercial Services segment offers
American Express Travel Related Services Co expense management services to firms and organizations
worldwide. Its products and services include corporate
CONTACTS: Note: Officers with more than one job title may be purchasing cards, corporate cards, corporate meeting cards,
intentionally listed here more than once. buyer initiated payment programs and business travel
Kenneth I. Chenault, CEO accounts. The Global Network & Merchant Services division
Alfred F. Kelly, Jr., Pres. operates a global general-purpose charge and credit card
Daniel T. Henry, CFO/Exec. VP network for both proprietary and issued cards; manages
John D. Hayes, Chief Mktg. Officer/Head-Global Advertising merchant services internationally, which includes signing
L. Kevin Cox, Exec. VP-Human Resources merchants to accept cards and processing and settling card
Stephen Squeri., CIO/Pres., Global Svcs. transactions for those merchants; and offers merchants
Louise M. Parent, General Counsel/Exec. VP point-of-sale, servicing/settlement and marketing/information
Thomas Schick, Exec. VP-Corp. & External Affairs
Edward P. Gilligan, Vice Chmn./CEO-Business-to-Business
products and services. The company has a wholesale travel
Ahswini Gupta, Pres., Risk, Info. Mgmt. & Banking Group business in the U.S. through subsidiary Travel Impressions.
Judson C. Linville, CEO/Pres., Consumer Svcs. Another division, American Express Publishing, operates
William H. Glenn, Pres., Global Merchant Svcs. several magazines, including Food & Wine, SkyGuide,
Kenneth I. Chenault, Chmn. Departures and Travel+Leisure. In early 2009, AmEx sold
Douglas E. Buckminster, Pres., Int'l Consumer & Small Bus. Svcs. about half of its shares of Industrial and Commercial Bank of
Phone: 212-640-2000 Fax: 212-640-0404 China to private investors. In September 2009, the firm and
Toll-Free: SAS Scandinavian Airlines partnered to launch co-branded
Address: 200 Vesey St., World Financial Ctr., New York, NY cards. In January 2010, AmEx acquired next-generation
10285 US payments platform Revolution Money, Inc. from Revolution
LLC for roughly $300 million.
2009 Sales: $24,523,000 2009 Profits: $2,130,000 U.S. Stock Ticker: AXP
2008 Sales: $28,356,000 2008 Profits: $2,699,000 Int’l Ticker: Int’l Exchange:
SALARIES/BENEFITS:
Pension Plan: ESOP Stock Plan: Profit Sharing: Y Top Exec. Salary: $1,201,923 Bonus: $10,450,000
Savings Plan: Y Stock Purch. Plan: Second Exec. Salary: $862,019 Bonus: $5,612,500
AMERICAN SCIENCE & ENGINEERING INC www.as-e.com

X-Ray Inspection Solutions
Security Systems American Science & Engineering, Inc. (ASE) develops,
Radiation Detection Technology manufactures, markets and sells X-ray inspection and other
Maintenance, Warranty & Research Services detection solutions for homeland security and other targeted
Engineering & Training Services markets. The company provides maintenance, warranty,
research, engineering and training services related to these
solutions. The firm’s X-ray imaging products utilize several
technologies, including traditional transmission X-ray
technology, its proprietary Z Backscatter technology, Shaped
BRANDS/DIVISIONS/AFFILIATES: Energy technology and Radioactive Threat Detection (RTD).
Z Portal The Z Backscatter technology creates photo-quality X-ray
Z Backscatter Van
images that highlight organic threats and contraband such as
Shaped Energy
Radioactive Threat Detection
explosives, plastic weapons and drugs. The Shaped Energy
MobileSearch HE technology allows high X-ray penetration without using a
ParcelSearch radioactive source. The RTD technology detects radioactive
OmniView materials in vehicles. ASE technologies are incorporated
Gemini into systems such as the Sentry Portal, ParcelSearch,
OmniView Gantry, Z Portal, Z Gantry, MobileSearch HE
CONTACTS: Note: Officers with more than one job title may be (High-Energy), Gemini and SmartCheck. The Z Backscatter
intentionally listed here more than once. Van (ZBV) is a screening system built into a commercially
Anthony R. Fabiano, CEO available delivery van, which allows operators to conduct X-
Anthony R. Fabiano, Pres. ray imaging of suspect vehicles, highlighting organic
Ken Galaznik, CFO materials such as plastic explosives. ASE’s products are
Robert G. Postle, Sr. VP-Worldwide Mktg. & Sales used to inspect parcels, baggage, vehicles, pallets, cargo
George M. Peterman, Sr. VP-Human Resources containers and people, and are sold in the U.S. and
Joseph Callerame, Sr. VP-Science throughout the world to a variety of customers, including port
Joseph Callerame, Sr. VP-Tech. and border security authorities; aviation security agencies;
Kenneth Breur, Sr. VP-Prod. Mgmt.
Patricia A. Gray, General Counsel/Sr. VP
legal enforcement agencies; military organizations; and high
Robert Cline, Sr. VP-Oper. threat commercial and government facilities. Customers use
Paul H. Grazewski, Sr. VP-Strategic Planning ASE’s products to help combat terrorism, trade fraud, drug
Ken Galaznik, Treas./Sr. VP trafficking, weapons smuggling and illegal immigration; and
Denis R. Brown, Chmn. for military force protection and general facility security.
Kenneth Breur, Sr. VP-Logistics & Advanced Dev. Employees are offered medical, dental, disability and life
Phone: 978-262-8700 Fax: 978-262-8804 insurance; a 401(k) plan; tuition reimbursement; a flexible
Toll-Free: 800-225-1608 spending programs; and travel accident insurance.
Address: 829 Middlesex Turnpike, Billerica, MA 01821 US
2009 Sales: $218,367 2009 Profits: $28,353 U.S. Stock Ticker: ASEI
SALARIES/BENEFITS:
AMERICANTOURS INTERNATIONAL www.americantours.com

National: Resorts: Cruise Ships: Rental Cars: Tour Operators: Y Theme Parks:
Tours
AmericanTours International (ATI) is one of the largest
inbound tour operators in the U.S., with offices in California,
Florida, Hawaii and New York. The firm focuses on foreign
travelers staying in the U.S. for business. Its tours can be
reserved through company offices, participating travel agents
or directly through certain participating companies. ATI’s
tours feature Hawaii, Canada and the eastern and western
U.S. The firm offers tours by motorcoach, car, plane and
BRANDS/DIVISIONS/AFFILIATES: cruise line (through Holland America) to more than 800,000
AmericaNet foreign visitors per year. Escorted motorcoach tours include
Eastern Discovery
Eastern Discovery, Western Discovery and New England
Western Discovery
DriveAmerica
and Atlantic Canada. Self-drive car tours, called
Great West (The) DriveAmerica tours, include The Great West, Best of the
Best of the West West and California’s Gold Country. The company also
California’s Gold Country offers City Breaks packs, which combine hotel reservations
City Breaks with popular local attractions. AmericaNet, ATI’s Internet
portal site, provides the company’s wholesale partners with
CONTACTS: Note: Officers with more than one job title may be online group quotes with access to thousands of hotels.
intentionally listed here more than once.
Noel Irwin-Hentschel, CEO
Michael Fitzpatrick, Pres.
Kathy Ford, CFO
Kersten Gasthuber, VP-Mktg. & Sales
Noel Irwin-Hentschel, Chmn.
Phone: 310-641-9953 Fax: 310-216-5807
Toll-Free:
Address: 6053 W. Century Blvd., Los Angeles, CA 90045 US
SALARIES/BENEFITS:
AMERICA'S BEST FRANCHISING INC www.abestfranchise.com

Hotels
Hospitality Services America's Best Franchising, Inc. is a holding and franchising
Hotel Franchising company for mid-priced hotels, hotel loan portfolios and
Hotel Management other hospitality-related assets. The company franchises
Back Office Services consist of America's Best Inns & Suites, which is geared
toward the business traveler; Country Hearth Inns & Suites,
which strives to combine the intimate atmosphere of a bed-
and-breakfast with all the conveniences of a contemporary
hotel. Other Hotels include the Vagabond Inn, which offers
BRANDS/DIVISIONS/AFFILIATES: California ranch style accommodations and the Vagabond
Buckhead America Corporation Inn Executive, which offers the same California ranch style
America's Best Inns & Suites
accommodations with extra services geared towards
Country Hearth Inn
EverGreen Rooms
business travelers, such as high speed Internet and free
Lodge Keeper Group (The) incoming fax documents. Budgetel Inns & Suites is
KI Group, Inc. marketed towards leisure travelers that include seniors,
America's Best Hotels Services, Inc. families, tour groups, with most locations offering free
3 Palms Hotels & Resorts parking and liberal pet policies. The company’s more upscale
offering is the 3 Palms Hotels & Resorts that has six
CONTACTS: Note: Officers with more than one job title may be locations located in proximity to major family oriented
intentionally listed here more than once. attractions, and offers a condo-hotel style brand. The 3
Douglas C. Collins, CEO Palms amenities include guest spa packages, pillow top
Douglas C. Collins, Pres. mattresses, guest laundry, golf packages, shuttle and valet
Jason Yarbrough, VP-Franchise Sales service. Each of the hotel chains possesses different special
Ed Selby, Dir.-IT services, such as the EverGreen Room accommodations,
Lori Whatley, VP-Franchise Admin. which offers rooms designed to support allergen- and irritant-
Chris Elbers, VP-Franchise Oper. free air, water and mattresses. America's Best and Country
Jason Yarbrough, VP-Dev. Hearth lines offers visitors the EcoRooms opinion, which
David Van Matre, Corp. Controller
Douglas C. Collins, Chmn.
offers energy efficient, water efficient, waste-reducing and
biodegradable products; this is similar to the Green Suites
Phone: 770-393-2662 Fax: 770-393-2480 Certification offered by the 3 Palms. The company has an
Toll-Free: 800-432-7992 approximate total of 225 hotels under its various brands that
Address: 50 Glenlake Pkwy., Ste. 350, Atlanta, GA 30328 US are located throughout the U.S. Additionally, the firm formed
America's Best Hotel Services, Inc., a company intended to
provide hospitality and back office services to independent
hotels, other franchisors and emerging brands. The offered
services include web site design, Central Reservation
Services, Internet marketing, training, quality assurance
programs and environmental programs.
SALARIES/BENEFITS:
AMERISTAR CASINOS INC www.ameristarcasinos.com

Regional: Motels: Gambling Ships: Y Buses: Web Sites: Ski Resorts:
Global: Hotels: Y Tour Boats: Charter Services: Agents/Reservations: Gambling: Y
Casino Resorts
Casino Management Ameristar Casinos, Inc. (ASCA), founded in 1954, is a
gaming and entertainment company that develops, owns and
operates casino facilities. Its subsidiaries include Ameristar
St. Charles and Ameristar Kansas City in Missouri; Ameristar
Council Bluffs in southwestern Iowa; Ameristar Vicksburg in
Mississippi; Ameristar Black Hawk in Denver, Colorado;
Resorts East Chicago; and Cactus Pete’s Resort Casino and
Horseshu Hotel and Casino, both near the Idaho boarder in
BRANDS/DIVISIONS/AFFILIATES: Jackpot, Nevada. The casinos typically offer slot machines,
Cactus Pete's Resort Casino including video poker and keno; and a variety of table
Ameristar Kansas City
games, including blackjack, craps, roulette, baccarat and
Ameristar St. Charles
Ameristar Council Bluffs
numerous live poker variations such as Texas Hold ‘Em and
Ameristar Vicksburg Pai Gow. In addition, some locations offer sports book
Horseshu Hotel & Casino wagering. Ameristar is a leader in the casino industry in the
Ameristar Black Hawk implementation of cashless slot technology and new-
Resorts East Chicago generation multi-coin (nickel and penny denomination) slot
machines. The casinos also offer a variety of casual dining
CONTACTS: Note: Officers with more than one job title may be and upscale restaurants; sports bars; and private clubs for
intentionally listed here more than once. Star Awards members. Ameristar St. Charles offers two
Gordon R. Kanofsky, CEO/Vice Chmn. ballrooms for its guests, five meeting rooms and an
Larry A. Hodges, COO executive board room. Ameristar Kansas City features an
Larry A. Hodges, Pres. 18-screen movie theater, a 4,280 square foot arcade and an
Thomas M. Steinbauer, CFO/Sr. VP-Finance/Treas./Sec. activity center named Kids Quest. Ameristar Vicksburg is a
Peter C. Walsh, Chief Admin. Officer permanently docked riverboat casino located on the
Peter C. Walsh, General Counsel/Sr. VP Mississippi River, while Ameristar Council Bluffs offers a
Troy Stremming, Sr. VP-Gov't Rel. & Public Affairs cruising riverboat casino that travels down the Missouri
Heather Rollo, Chief Acct. Officer
George Stadler, Sr. VP/Gen. Mgr.-Ameristar Casino Vicksburg
River, as well as landside amenities such as the Ameristar
Reginald (Reggie) Fullwood, Sr. VP/Gen. Mgr.-Ameristar Casino Black Hawk Hotel and Main Street Pavilion. Cactus Pete’s features an
Sean Barnard, Sr. VP/Gen. Mgr.-Ameristar Casino Kansas City outdoor amphitheater, arcades, an 18-hole golf course and
Roxann M. Kinkade, Dir.-External Comm. tennis courts. Resorts East Chicago is a 56,000 square foot
Ray H. Neilsen, Chmn. property that features a 550-seat ballroom and a nearly
Phone: 702-567-7000 Fax: 702-369-8860 2,000 space parking garage.
Toll-Free: Employees are offered medical, dental and vision insurance;
Address: 3773 Howard Hughes Pkwy., Ste. 490S, Las Vegas, a 401(k) plan; life insurance, additional voluntary life
NV 89169 US insurance and supplemental life insurance for spouses and
children; disability insurance; flexible spending accounts; an
employee assistance program; and tuition reimbursement.
2009 Sales: $1,215,445 2009 Profits: $-4,667 U.S. Stock Ticker: ASCA
SALARIES/BENEFITS:
AMR CORP (AMERICAN AIRLINES) www.aa.com

Airlines
Air Freight AMR Corp. (AMR) is an airline holding company. Its
Regional Airline principal subsidiary is American Airlines, Inc. (American).
American provides scheduled jet service to approximately
160 destinations throughout North America, the Caribbean,
Latin America, Europe and Asia. American is also a
scheduled air freight carrier, providing a wide range of freight
and mail services to shippers through its system. American
contracts with an independently-owned regional airline,
BRANDS/DIVISIONS/AFFILIATES: which does business as AmericanConnection. AMR Eagle
American Airlines Inc Holding Corporation, a wholly-owned subsidiary of AMR,
American Eagle Airlines, Inc.
owns two regional airlines that do business under the
Executive Airlines, Inc.
AMR Eagle Holding Corporation
American Eagle brand: American Eagle Airlines, Inc. and
oneworld Alliance Executive Airlines, Inc. (collectively, the American Eagle
carriers). The American Eagle carriers and the American
Connection carriers provide connecting service throughout
the U.S., Canada, Mexico and the Caribbean. Together,
American, AMR Eagle Holding Corporation and the
CONTACTS: Note: Officers with more than one job title may be AmericanConnection airline serve approximately 250 cities in
intentionally listed here more than once. 40 countries with, on average, more than 3,400 daily flights.
Gerard J. Arpey, CEO The combined network fleet numbers approximately 900
Gerard J. Arpey, Pres. aircraft. American Airlines is also a founding member of
Thomas W. Horton, CFO oneworld Alliance, which enables member airlines to offer
Gary F. Kennedy, General Counsel/Sr. VP their customers more services and benefits than any
Robert W. Reding, Exec. VP-Oper. member airline can provide individually. These services
Thomas W. Horton, Exec. VP-Finance include a broader route network, opportunities to earn and
Kenneth W. Wimberly, Corp. Sec. redeem frequent flyer miles across the combined oneworld
Daniel P. Garton, CEO/Pres., American Eagle Airlines
Gerard J. Arpey, Chmn.
network and more airport lounges. In June 2010, American
announced updates to 76 737-800s, including new cabin
Phone: 817-963-1234 Fax: 817-967-9641 interiors, additional storage and improved in-flight
Toll-Free: entertainment.
Address: 4333 Amon Carter Blvd., Fort Worth, TX 76155 US The company offers its employees medical, dental, vision,
life and disability plans; long-term care; legal aid;
reimbursement accounts; an employee credit union; a 401(k)
plan; a profit sharing plan; job-based and personal
enrichment training; and travel benefits.
2009 Sales: $19,917,000 2009 Profits: $-1,468,000 U.S. Stock Ticker: AMR
2008 Sales: $23,766,000 2008 Profits: $-2,118,000 Int’l Ticker: Int’l Exchange:
SALARIES/BENEFITS:
Pension Plan: ESOP Stock Plan: Profit Sharing: Y Top Exec. Salary: $669,646 Bonus: $ 583
Savings Plan: Y Stock Purch. Plan: Second Exec. Salary: $618,135 Bonus: $ 583
AMTRAK (NATIONAL RAILROAD PASSENGER CORP)

www.amtrak.com
Freight: Franchising: Trains: Y Aircraft Manufacturing:
Railroad Maintenance Amtrak, officially The National Railroad Passenger Corp., is
a government-owned rail line that carried over 27.1 million
passengers by train in 2009 and is the country’s largest
provider of contract-commuter service. Amtrak’s route
system covers 21,000 route miles in every state except
Wyoming, South Dakota, Alaska and Hawaii, with more than
500 stations. The busiest stations are located in New York
City; Philadelphia, Pennsylvania; Washington, D.C.;
BRANDS/DIVISIONS/AFFILIATES: Chicago, Illinois; and Los Angeles. Amtrak operates
Acela Express approximately 2,000 railroad cars including sleeper, coach,
Auto Train
first-class, business-class, dormitory, crew, lounge and
Empire Builder
Pacfic Surfliner
dining cars, as well as baggage and mail cars. Amtrak
contracts with seven state transportation agencies or
commuter agencies for use of facilities and assets or for
delivery of commuter services. These agencies include
Caltrain, Maryland Area Regional Commuter, Connecticut’s
Shore Line East, Virginia Railway Express, as well as others.
CONTACTS: Note: Officers with more than one job title may be Additionally, the firm conducts maintenance for the Sounder
intentionally listed here more than once. Commuter Rail System in Seattle; dispatching for the South
Joseph H. Boardman, CEO Florida Regional Transportation Authority Tri-Rail service;
William L. Crosbie, COO dispatching and maintenance for Massachusetts Bay
Joseph H. Boardman, Pres. Transportation Authority; engineering construction
D.J. Stadtler, CFO management services for the North Country Transit District
Emmett Fremaux, VP-Mktg. in San Diego, California. 71% of the miles traveled by the
Lorraine Green, VP-Human Resources & Diversity Initiatives firm’s trains are on tracks owned by other railroads.
Ed Trainor, CIO
Amtrak’s seven largest host railroads include BNSF Railway,
Emmett Fremaux, VP-Prod. Mgmt.
Mario Bergeron, Chief Mechanical Officer Union Pacific Railroad, CSX Transportation, Norfolk
Eleanor Acheson, General Counsel/VP/Corp. Sec. Southern Railway, Canadian National Railway, Canadian
Stephen J. Gardner, VP-Dev. & Policy Pacific Railway and Metro-North Railroad. Amtrak is largely
Joseph McHugh, VP-Corp. Comm. & Gov't Affairs owned by the U.S. Department of Transportation and is
Roy Deitchman, VP-Environmental Health & Safety subsidized by the federal government. In January 2010, the
Richard Phelps, VP-Transportation company announced that it was partnering with 25 states in
Theodore Alves, Inspector Gen. over 100 projects submitted for funding by grants provided
Charles Woodcock, Asst. VP-Labor Rel. by the American Recovery and Reinvestment Act.
Thomas C. Carper, Chmn.
Phone: 202-906-3000 Fax: 202-906-3306
Toll-Free:
Address: 60 Massachusetts Ave. NE, Washington, DC 20002 US
2009 Sales: $2,350,000 2009 Profits: $ U.S. Stock Ticker: Government-Owned
2007 Sales: $2,152,615 2007 Profits: $-1,120,909 Employees:
2006 Sales: $2,042,600 2006 Profits: $-1,067,990 Fiscal Year Ends: 9/30
2005 Sales: $1,886,252 2005 Profits: $-1,192,345 Parent Company:
SALARIES/BENEFITS:
ARRIVA PLC www.arriva.co.uk

Regional: Motels: Gambling Ships: Buses: Y Web Sites: Ski Resorts:
Charter: Suites: Taxis: Y Specialty Services: Golf:
Bus Services
Automobile Sales Arriva plc is a leading transport service provider in Europe. It
Rail Service operates a fleet numbering over 15,400 vehicles and
Bus Distribution provides more than 1 billion passenger journeys each year.
Its fleet of vehicles includes buses, trains, commuter
coaches and water buses, as well as airport-related transport
services and bus and coach distribution. Arriva’s full service
area includes the Czech Republic, Denmark, Hungary,
Germany, Italy, the Netherlands, Poland, Portugal, Slovakia,
BRANDS/DIVISIONS/AFFILIATES: Spain, Sweden and the U.K. Arriva is the largest private bus
Arriva Trains Wales operator in Italy and Denmark, and is one of the largest bus
CrossCountry Rail
operators in London, where it runs over 7,000 buses under
contract to Transport for London and accounts for about 20%
of the city’s bus business. The company is one of the largest
bus operators in the U.K., operating in the Northeast,
Northwest and Southeast of England; Yorkshire; the
Midlands; the Shires; Scotland; and Wales. The company
also operates Arriva Trains Wales/Trenau Arriva Cymru, an
CONTACTS: Note: Officers with more than one job title may be integrated rail franchise throughout Wales and the border
intentionally listed here more than once. counties with 125 trains covering a route of over 1,000 miles;
David Martin, CEO and CrossCountry rail franchise, covering approximately
Steven Lonsdale, Group Managing Dir.-Finance 1,600 route miles and serving over 100 stations across the
Alison O'Connor, Dir.-Human Resources U.K. In June 2010, the shareholders of Arriva approved the
Mark Bowd, Group Dir.-Eng. acquisition of the company by DB UK Holding, Ltd, a
Chris Applegarth, Dir.-Legal & Commercial Svcs. subsidiary of Deutsche Bahn AG.
Simon Craven, Dir.-Comm.
Martin Hibbert, Group Financial Controller
David Turner, Corp. Sec.
Mike Cooper, Managing Dir.-Arriva U.K. Bus
David Johnstone, Dir.-Taxation Svcs.
Piers Marlow, Dir.-Germany & Eastern Europe
Richard Broadbent, Chmn.
David Evans, Managing Dir.-Mainland Europe
Phone: 44-191-520-4000 Fax: 44-191-520-4001
Toll-Free:
Address: Admiral Way, Doxford International Business Park,
Sunderland, SR3 3XP UK
2008 Sales: $5,080,500 2008 Profits: $174,500 Int’l Ticker: ARI Int’l Exchange: London-LSE
SALARIES/BENEFITS:
ASIANA AIRLINES INC www.flyasiana.com

Air Passenger Transportation
Air Cargo Shipping Asiana Airlines, Inc. is a Korean airline company that
Construction & Engineering Services primarily provides passenger air service. Its other
Ground Handling Services capabilities include air cargo shipping services; construction
Catering & Food Services and engineering; ground handling; catering and food
Logo & E-business Services services; communications services; and logo and e-business
services. Asiana Airlines operates 13 domestic passenger
routes between 14 cities; 77 international passenger routes
between 66 cities covering 20 countries; and 26 international
BRANDS/DIVISIONS/AFFILIATES: cargo routes between 24 cities covering 17 countries. The
Asiana Club company has a code share program with several
Kumho Asiana Group
international airlines including United; US Airways; Air
Asiana IDT
Asiana Value Enhancement Purchasing System (AVEPS)
Canada; All Nippon Airways; Air China; Qatar Airways; and
US Airways South African Airways among others. Asiana provides
Qatar Airways various travel packages composed of its flights and hotel
Air Canada reservations, and it also offers a frequent flyer program to the
South Africa Airways members of its Asiana Club and Star Alliance members.
Asiana Airlines is affiliated with Kumho Asiana Group, a
CONTACTS: Note: Officers with more than one job title may be conglomeration of companies that are involved in a diverse
intentionally listed here more than once. range of businesses, ranging from ground transportation,
Sam Gu Park, Co-CEO aviation and tires to human resources, cultural foundations,
Kang Joo An, COO finance, construction and chemicals. The company is also
Yeong Du Yoon, Pres. affiliated with Asiana IDT, an information system services
Han Chang Soo, Sr. VP-Finance & Acct. company that serves the air transportation, financial
Yeong Du Yoon, Co-CEO services, manufacturing and construction sectors. In
Chan Beop Park, Vice Chmn./Co-CEO addition, the AAS Airport Service subsidiary supplies ground
Doug Sil Hyun, Managing Dir. handling, cargo handling, fuel supply handling and catering
Ho Yil Lee, Managing Dir.
Sam Gu Park, Chmn.
services. Ground handling services are available to 40
foreign airlines. The company created the Asiana Value
Phone: 82-2-2127-8282 Fax: 82-2-2127-8230 Enhancement Purchasing System (AVEPS) to facilitate
Toll-Free: purchases from its ground handling operations.
Address: No. 47, Osae-Dong, Kangseo-Ku, Seoul, Korea
2008 Sales: $3,617,805 2008 Profits: $-146,000 Int’l Ticker: 020560 Int’l Exchange: Seoul-KRX
SALARIES/BENEFITS:
ATLANTIC SOUTHEAST AIRLINES INC www.flyasa.com

Regional Airline
Atlantic Southeast Airlines, Inc. (ASA), a wholly-owned
subsidiary of SkyWest, Inc., serves more than 12 million
passengers annually with approximately 800 daily flights.
Based in Atlanta, Georgia, the airline has hubs at Hartsfield-
Jackson Atlanta International, Chicago O’Hare International
Airport, Detroit Metropolitan Wayne County Airport, Memphis
International Airport and Cincinnati/Northern Kentucky
International Airport, with flights to 114 destinations including
BRANDS/DIVISIONS/AFFILIATES: 32 U.S. states, the Bahamas, Canada, Belize, Mexico and
SkyWest Inc Turks and Caicos. The carrier’s fleet consists of 160 aircraft,
Delta Connection
the majority of which are 50-passenger Bombardier regional
United Express
jets. The company transported more than 13 million
passengers in 2009. ASA serves as Delta Connection
carrier for Delta out of Atlanta and Cincinnati as well as a
United Express carrier for Untied Airlines out of Washington
Dulles and Chicago O’Hare. SkyWest views the company as
a mission-critical element of its broader operation, both in
CONTACTS: Note: Officers with more than one job title may be terms of the potential for profitable regional service, and as a
intentionally listed here more than once. conduit for routing passengers to its long-haul domestic and
Brad Holt, COO international flights. The firm’s ground handling
Brad Holt, Pres. responsibilities in Atlanta, including baggage, ramp and gate
Ken Ashworth, VP-Eng. & Maintenance operations are handled by Delta Airlines.
Kevin Wade, VP-Admin. & Resources ASA offers benefits to its employees such as provides
Charlie Tutt, VP-Flight Oper. medical, dental, vision, mental health, and long-term
Terry Vais, VP-Customer Care
Lisa R. Walker, VP-Operational Support
disability insurance; life insurance policies; a prescription
Brandee Reynolds, VP-In-flight Svcs. drug program; and an employee assistance program.
Phone: 404-856-1000 Fax: 404-856-1203
Toll-Free:
Address: 990 Toffie Terrace, A-Tech Ctr., Atlanta, GA 30354 US
2005 Sales: $399,800 2005 Profits: $ Parent Company: SKYWEST INC
SALARIES/BENEFITS:
ATLAS AIR WORLDWIDE HOLDINGS www.atlasair.com

Air Freight-Charter
Military & Commercial Aircraft Charter Atlas Air Worldwide Holdings, Inc. is an aviation holding
company. The firm operates through two subsidiaries:
wholly-owned Atlas Air, Inc., an airline that provides aircraft,
crew, maintenance and insurance (ACMI) services for other
airlines globally; and 51%-owned Polar Air Cargo Worldwide,
Inc., which provides airport-to-airport freight services in the
Middle East, Australia, Europe, Asia and North and South
America. The company has two operating divisions: freighter
BRANDS/DIVISIONS/AFFILIATES: aircraft leasing services, encompassing the ACMI, scheduled
Polar Air Cargo Worldwide Inc service and dry leasing segments; and charter services,
Atlas Air Inc
encompassing the U.S. military AMC charter and commercial
Sharp, Inc.
Titan Aviation Leasing Ltd
charter segments. ACMI services are provided in the form of
leasing aircraft that are crewed, maintained and insured by
Atlas to other airlines at a fixed hourly rate. The company is
also planning to add express network ACMI, where Polar will
provide wide-body cargo aircraft solutions to DHL Express.
The dry leasing segment provides aircraft and engine leasing
CONTACTS: Note: Officers with more than one job title may be solutions to third parties. The scheduled service division
intentionally listed here more than once. provides airport-to-airport cargo transportation services to
William J. Flynn, CEO freight forwarders and shippers in countries around the
John W. Dietrich, COO/Exec. VP world. The AMC charter business provides full planeload
William J. Flynn, Pres. charter flights to the U.S. military. The commercial charter
Spencer Schwartz, CFO/Sr. VP segment provides chartered cargo transportation services to
Michael T. Steen, Chief Mktg. Officer/Sr. VP charter brokers, direct shippers, freight forwarders and
Adam Kokas, Chief Human Resources Officer airlines. Atlas Air also has a dry leasing subsidiary in Ireland
Richard Barnes, VP-IT called Titan Aviation Leasing Ltd.
Mark Swearingin, VP-Tech. Oper.
Adam Kokas, General Counsel/Sr. VP/Sec.
Jeffrey Carlson, VP-Flight Oper.
Mark Tender, Media Rel.
Dan Loh, Investor Rel.
Ed McGarvey, Treas./VP
Thomas Kane, VP-Defense & Gov't Programs
William E. Kelley, VP-Safety & Regulatory Compliance
Gary Wade, VP-Security
Ken Johnson, VP-Sales & Mktg., Charter Bus. Unit
Eugene I. Davis, Chmn.
Graham Perkins, VP-Sales & Mktg., APAC
Lawrence B. Gibbons, VP-Procurement
Phone: 914-701-8000 Fax: 914-701-8001
Toll-Free:
Address: 2000 Westchester Ave., Purchase, NY 10577-2543 US
2009 Sales: $1,061,546 2009 Profits: $77,776 U.S. Stock Ticker: AAWW
SALARIES/BENEFITS:
Pension Plan: ESOP Stock Plan: Profit Sharing: Top Exec. Salary: $741,278 Bonus: $2,472,575
Savings Plan: Stock Purch. Plan: Second Exec. Salary: $484,394 Bonus: $1,139,575
AVIS BUDGET GROUP INC www.avisbudgetgroup.com

Automobile Rental
Franchising Avis Budget Group, Inc. (ABG) operates in the global vehicle
Truck Rental rental industry through Avis and Budget. Avis is a rental car
supplier to the premium commercial and leisure segments of
the travel industry, and Budget is a rental car supplier to the
price-conscious segments of the travel industry. Its car
rental operations share the same fleet, maintenance
facilities, technology and administrative infrastructure. The
company operates in three segments: domestic car rental,
BRANDS/DIVISIONS/AFFILIATES: consisting of the firm’s Avis and Budget U.S. car rental
Avis operations; international car rental, consisting of the
Budget
company’s international Avis and Budget vehicle operations;
Budget Truck
and truck rental, consisting of its Budget truck rental
operations in the U.S. The Avis, Budget and Budget Truck
brands accounted for approximately 61%, 32% and 7% of
ABG’s vehicle rental revenue, respectively, in 2009. ABG’s
operations include approximately 6,500 car and truck rental
locations in the U.S., Canada, Australia, New Zealand, Latin
CONTACTS: Note: Officers with more than one job title may be America, the Caribbean and parts of Asia. It completed
intentionally listed here more than once. more than 23 million vehicle rental transactions worldwide in
Ronald L. Nelson, CEO 2009. Domestically, ABG derived approximately 81% of its
F. Robert Salerno, COO car rental revenue from on-airport locations in 2009 and 19%
F. Robert Salerno, Pres. from off-airport locations, which are referred to as the
David B. Wyshner, CFO/Exec. VP company’s local market business. ABG rents its fleet of
Thomas M. Gartland, Exec. VP-Mktg. & Sales approximately 29,000 Budget trucks through a network of
Mark J. Servodidio, Chief Human Resources Officer/Exec. VP approximately 2,300 dealer-operated and 250 company-
Michael K. Tucker, General Counsel/Exec. VP operated locations throughout the continental U.S. ABG also
Larry De Shon, Exec. VP-Oper.
Scott Deaver, Exec. VP-Strategy
licenses the use of the Avis and Budget trademarks to
Brett Weinblatt, Chief Acct. Officer/Sr. VP multiple licensees in areas where the company does not
Ronald L. Nelson, Chmn. operate. The Avis and/or Budget vehicle rental systems in
Patric Siniscalchi, Exec. VP-Int'l Oper. Europe, Africa, the Middle East and parts of Asia are
Phone: 973-496-4700 Fax: 888-304-2315 operated at approximately 3,800 locations by subsidiaries
and sub-licensees of an independent third party.
Toll-Free:
Address: 6 Sylvan Way, Parsippany, NJ 07054 US
2009 Sales: $5,131,000 2009 Profits: $-47,000 U.S. Stock Ticker: CAR
SALARIES/BENEFITS:
Pension Plan: ESOP Stock Plan: Profit Sharing: Top Exec. Salary: $1,000,000 Bonus: $2,175,000
AVIS EUROPE PLC www.avis-europe.com

Automobile Rental
Avis Europe plc is a leading car rental company with
operations in Europe, Africa, the Middle East and Asia. It
markets both the Avis and Budget brands in partnership with
Avis Budget Group, Inc. Together, these companies market
the Avis brand across four continents via a network of over
3,800 locations in 109 countries and through wholly-owned
subsidiaries in 13 countries complemented by franchisees in
96 additional countries. The Budget branded business in
BRANDS/DIVISIONS/AFFILIATES: Europe, Asia and the Middle East serves customers across
Avis Budget Group, Inc three continents through over 1,000 rental locations in 65
Budget
countries. The firm also has joint ventures in China and
France, as well as associate operations in India and
Malaysia. Both brands offer basic car rental services. The
firm’s customer range includes individuals booking directly or
through travel companies, tour operators, partnership
arrangements and brokers; corporate customers who book
through negotiated arrangements with their employers and
CONTACTS: Note: Officers with more than one job title may be through vehicle replacement companies; and customers from
intentionally listed here more than once. insurance and leasing companies, dealerships and repair
Pascal Bazin, CEO shops with which Avis and Budget have direct contractual
Martyn Smith, Dir.-Group Finance relationships. The company’s corporate rental revenue by
Judith Nicholson, Sec. customer was individual, 55%; corporate, 34%; and
Stuart Fillingham, Group Treas./VP insurance/replacement, 11%. Avis generated its largest
Jean-Pierre Bizet, Exec. Deputy Chmn. percentage of 2009 annual revenue in France, which
Kevin Bradshaw, Managing Dir.-U.K. accounted for 24%; Italy, 17%; Germany, 16%; the U.K.,
John McNicholas, VP-Group Licensees & Budget 16%; Spain, 13%; and other countries, 14%. The company
Wolfgang Neumann, Dir.-Group Commercial/Managing Dir.-Germany
Alun Cathcart, Chmn.
recently entered an exclusive five-year partnership with
Roberto Lucchini, Managing Dir.-Italy British Airways as the airline’s sole global car rental provider.
Phone: 44-1344-426-644 Fax: 44-1344-485-616
Toll-Free:
Address: Avis House, Park Rd., Bracknell, Berkshire RG12 2EW
UK
2009 Sales: $1,771,060 2009 Profits: $ 250 U.S. Stock Ticker: AVE.L
2008 Sales: $1,890,280 2008 Profits: $1,630 Int’l Ticker: AVE Int’l Exchange: London-LSE
SALARIES/BENEFITS:
AZUL LINHAS AEREAS BRASILEIRAS SA www.voeazul.com.br

Regional: Y Motels: Gambling Ships: Buses: Y Web Sites: Ski Resorts:
Regional Airline
Azul Linhas Aereas Brasileiras SA (Azul Brazilian Airlines) is
a low-cost airline based in Brazil. The airline serves about
21 destinations within the country by air and 24 destinations
by bus lines. Azul operates 18 Embraer aircraft, including 10
model 190 and eight model 195 planes; the firm has 41 more
on order. The company’s planes feature only economy-class
seating and typically have high load rates. The firm’s hub is
located at the Viracopos-Campinas International Airport in
BRANDS/DIVISIONS/AFFILIATES: Campinas, Sao Paulo. Azul only offers scheduled flights in
Brazil. The firm’s destinations include Belo Horizonte,
Brasilia, Campinas, Campo Grande, Cuiaba, Curitiba,
Florianopolis, Fortaleza, Goiania, Maceio, Manaus, Maringa,
Natal, Navegantes, Porto Alegre, Porto Seguro, Rio de
Janeiro, Recife, Salvador da Bahia, Sao Paulo and Vitoria.
International destinations, such as Buenos Ares and San
Carlos de Bariloche in Argentina, are available via chartered
services. In select markets, the firm offers a free shuttle
CONTACTS: Note: Officers with more than one job title may be service from points around the city to the airport. In July
intentionally listed here more than once. 2010, Azul announced plans to purchase 20 ATR 72-600
David Neeleman, CEO turboprop aircraft, with the option for 20 more. The firm
Pedro Janot, Pres. recently celebrated its 3 millionth customer, reaching this
David Neeleman, Chmn. milestone one year and four months after its first flights.
Phone: 0800-884-4040 Fax:
Toll-Free:
Address: Alameda Surubiju, No. 2010, Barueri, 06455-040 Brazil
SALARIES/BENEFITS:
BAA PLC www.baa.com

Airport Operations
In-Terminal Retail Concessions BAA plc, a subsidiary of the Spanish construction company
Commuter Rail Service Grupo Ferrovial SA (Ferrovial), is a leading airport operator.
Commercial Real Estate The firm provides all security services at its airports and
offers commercial accommodation, including warehouses,
hotels, hangars and check-in desks. The company serves
900 airport retail organizations; and has a 460-member fire
team serving all its airports. It owns Heathrow and Stansted
airports in London; Edinburgh, Glasgow and Aberdeen
BRANDS/DIVISIONS/AFFILIATES: airports, in Scotland; and a regional airport in Southampton.
Grupo Ferrovial SA Besides these six airports, the firm also operates Heathrow
Heathrow Express
Express, a non-stop rail service connecting Paddington
BAA Lynton
Airport Property Partnership
Station in London to Heathrow Airport, which serves
Morley Fund Management approximately 5 million passengers annually. Internationally,
Heathrow Airport BAA provides management services for three U.S. airports in
Naples Airport Boston, Baltimore, Indianapolis and Pittsburgh. The
company also has a 65% stake in the Naples Airport, which
also serves around 5 million passengers a year. BAA Lynton
CONTACTS: Note: Officers with more than one job title may be is the firm’s real estate property manager, which acquires,
intentionally listed here more than once. develops and invests in areas surrounding the firm’s airports.
Colin Matthews, CEO It mainly manages the Airport Property Partnership, a joint
Jose Leo, CFO venture with Morley Fund Management. In December 2009,
Fiona Rodford, Group Dir.-Human Resources the company sold its Gatwick Airport property to Global
Philip Langsdale, CIO Infrastructure Partners for approximately $2.28 billion.
Carol Hui, General Counsel/Corp. Sec. Employees are offered healthcare coverage; an employee
Mike Forster, Dir.-Strategy
Tom Kelly, Dir.-Corp. Comm.
assistance program; and travel discounts.
Nicolas Villen, CEO-Ferrovial Airport Div.
Terry Morgan, Dir.-Tech. Standards & Assurance
Steven Morgan, Dir.-Capital
John Holland-Kaye, Dir-Commercial
Nigel Rudd, Non-Exec. Chmn.
Phone: 44-20-8745-9800 Fax:
Toll-Free:
Address: 130 Wilton Rd., London, SW1V 1LQ UK
2005 Sales: $3,973,500 2005 Profits: $1,023,900 Parent Company: GRUPO FERROVIAL SA
SALARIES/BENEFITS:
BAE SYSTEMS PLC www.baesystems.com

Aerospace & Defense Manufacturing
Military Vehicles BAE Systems plc is an aerospace and defense firm involved
Military Aircraft in the research, development, engineering and manufacture
Naval Vessels & Submarines of military vehicles, aircraft, naval vessels and submarines,
Satellite Manufacturing satellites, surveillance systems and security technology. The
Electronic Systems company operates in four business groups. The electronics,
Advanced Materials & Technologies intelligence and support group provides defense and
Security & Surveillance Technology aerospace systems, sub-systems and services. It comprises
three operating groups: Electronics, Integrated Solutions and
BRANDS/DIVISIONS/AFFILIATES: Customer Solutions. The land and armaments business
Integrated System Technologies group is a leader in the design, development, production,
Military Air Solutions
through-life support and upgrade of armored combat
BAE Systems Australia
CS&S International
vehicles; tactical wheeled vehicles; naval guns; missile
Detica launchers; artillery systems; and intelligent munitions. The
BVT Surface Fleet Limited programmes and support business segment provides
defense services to the U.K.’s air and naval forces and
comprises the activities of the Detica security business and
the Integrated System Technologies business. The
CONTACTS: Note: Officers with more than one job title may be Integrated System Technologies business offers advanced
intentionally listed here more than once. mission-critical solutions and homeland security. Military Air
Ian King, CEO Solutions designs, manufactures and supplies military air
Linda Hudson, COO capabilities. Detica offers governments and corporate clients
George Rose, Group Dir.-Finance intelligence collection, security maintenance and risk
Alastair Imrie, Dir.-Human Resources management. The final business division, the international
Phillip Bramwell, Group Dir.-Legal operating group, manages business opportunities in the
Mike O'Callaghan, Dir.-Oper. Middle East and Australia. The firm, one of the largest
Andrew Davies, Dir.-Strategy defense contractors in Europe and the U.S., has seven
Lucy R. Fitch, VP-Corp. Comm.
Linda Hudson, CEO/Pres., BAE Systems, Inc.
primary markets: Australia, Saudi Arabia, South Africa,
Mike Heffron, Pres., Electronics, Intelligence & Support Sweden, India, the U.K. and the U.S. The international
Bob Murphy, Pres., Land & Armaments operating group maintains a 37.5% interest in the pan-
Richard Olver, Chmn. European MBDA joint venture; a 20.5% stake of Saab in
Guy Griffiths, Managing Dir.-Int'l Sweden; and a 49% shareholding in Air Astana. The
Phone: 44-1252-373-232 Fax: 44-1252-383-000 segment also controls BAE Systems, Inc., the firm’s U.S.
Toll-Free: subsidiary. In October 2009, the firm acquired VT Group's
45% shareholding in BVT Surface Fleet Limited (BVT),
Address: 6 Carlton Gardens, London, SW1Y 5AD UK
making BVT a wholly-owned subsidiary.
2009 Sales: $31,423,400 2009 Profits: $-103,340 U.S. Stock Ticker: BAESY.PK
2008 Sales: $23,931,600 2008 Profits: $2,538,000 Int’l Ticker: BA Int’l Exchange: London-LSE
SALARIES/BENEFITS:
Pension Plan: Y ESOP Stock Plan: Profit Sharing: Y Top Exec. Salary: $ Bonus: $
BALBOA TRAVEL INC www.balboa.com

Travel Agency
Corporate Travel Planning Balboa Travel, Inc., founded in 1969 as the travel agent for
Meeting & Event Planning the international tuna fishing industry, is an international
Consulting Services travel agency specializing in corporate travel. The company
Vacation Planning Services was one of the first travel agencies to automate its services,
and it continues to offer its clients a full range of
technological offerings for travel management and planning.
The company’s corporate travel services include a variety of
online booking tools and resources, negotiation assistance
BRANDS/DIVISIONS/AFFILIATES: for arranging corporate air, car and hotel programs, an
BCD Travel Online Hotel Directory international rate desk and 24-hour-a-day emergency
Balboa Meetings and Incentives
service. Balboa runs the BCD Travel Online Hotel Directory,
Balboa Vacations
Pilot
which is a search engine for hotels. Through a BCD
Armada affiliation, the company offers discount hotel rates to its
Voyager customers, viable in over 131 countries on five continents.
Navigator Another technology offered by the company is the Armada
Escort fleet of technology, which includes the Voyager point-of-sale
desktop; Navigator, the mid-office quality assurance module;
CONTACTS: Note: Officers with more than one job title may be Escort, the company’s web-based reporting tool; and Pilot, a
intentionally listed here more than once. routine-based quality control and file finishing automation
Denise Jackson, Pres. process. In addition, Balboa offers consulting services to
Tina Gilmore, Dir.-Mktg. & Airline Rel. clients wishing to develop a travel expense management
Bill Russell, VP-IT system or corporate travel policy, and it helps companies
Thomas Marks, VP-Bus. Dev. meet budgets and save money on travel expenditures
Kellie Dyer, Dir.-Implementation & Online Prod. Solutions through its account management services. The firm owns
Inez Reynolds, VP-Finance & Data Solutions and operates Balboa Meetings and Incentives, which offers
John Cruse, VP-Corp. Travel Solutions full service capabilities in the areas of incentive program
Mary Alice Gonsalves, Vice Chmn.
Phyllis Nakano, Dir.-Vendor Rel.
development, product launches, event planning,
Jose G. da Rosa, Chmn. merchandise awards, customer appreciation programs,
group travel and meetings. Balboa Vacations offers vacation
Phone: 858-678-3300 Fax: 858-678-3399 planning services including wholesale tour rates, group
Toll-Free: 800-359-8773 cruise discounts and last-minute packages.
Address: 5414 Oberlin Dr., Ste. 300, San Diego, CA 92121 US Balboa Travel offers employees a benefits package that
includes a 401(k) plan, as well as travel industry benefits.
SALARIES/BENEFITS:
BANGKOK AIRWAYS CO LTD www.bangkokair.com

Regional Commuter Airlines
Airport Operations Bangkok Airways Co., Ltd. is a regional airline operating out
Restaurant of Thailand. Bangkok Airways has a fleet of 17 aircraft
Spa serving eight domestic and 13 international destinations.
Souvenir Shop The company’s fleet consists of eight 70-seat ATR 72-500
Rice Cultivation turbo-prop aircraft, six 144-seat Airbus 319s, and three 162-
seat Airbus 320s. Some of its destinations include Japan,
China, Malaysia, Vietnam, Laos and Cambodia, as well as
nearly all the major resort locations in Thailand. Besides
BRANDS/DIVISIONS/AFFILIATES: flight operations, the firm owns and operates three airports,
Samui Airport Samui Airport, Sukhothai Airport and Trat Airport, which
Sukhothai Airport
serve as regional hubs for the airlines. All three airports
Trat Airport
feature open-air terminals, reflecting both the aesthetic of the
surrounding environment and the architecture of the local
Thai culture. Built in 1982, Samui Airport was designed to
blend in to the natural flora of the beach resort at Koh Samui,
including featuring an open-air Thai restaurant. Other
amenities include a spa featuring Thai message and a
CONTACTS: Note: Officers with more than one job title may be souvenir shop. It also houses a customs and immigration
intentionally listed here more than once. facility and a post office. As a hub, Samui mainly serves
Prasert Prasarttong-Osoth, CEO northern Thailand. Sukhothai Airport, which opened in 1996,
Puttipong Prasarttong-Osoth, Pres. is located in Sukhothai, the ancient capital of Thailand, and
Phone: 66-02-270-6699 Fax: 66-02-265-5522 its terminals are built in the style of Siamese pagodas.
Bangkok Airways grows organic rice in the paddies
Toll-Free:
surrounding the airport, which it serves during in-flight meals.
Address: 99 Mu 14 Vibhavadirangsit Rd, Chom Phon, This airport serves as the airline’s domestic hub for
Chatuchak, Bangkok, 10900 Thailand international flights in the Mekong River area. The newest
airport, Trat, opened in 2003, and serves as a hub for
eastern Thailand, including the Koh Chang island resort and
other islands. Bangkok Airways plans to expand Trat’s
service area to include Phuket and other resort locations.
SALARIES/BENEFITS:
BANYAN TREE HOTELS & RESORTS www.banyantree.com

Hotels & Resorts
Spas Banyan Tree Hotels & Resorts is a Singapore-based
hospitality company that develops, manages, operates and
invests in resorts, hotels, spas and property. The company’s
portfolio includes more than 27 hotels and resorts, 67 spas,
71 retail galleries and two golf clubs across 23 countries, and
the Banyan Tree and Angsana brand names. Banyan Tree’s
operations are split into seven segments: Hotel investments;
hotel management; hotel residences; spa operations;
BRANDS/DIVISIONS/AFFILIATES: property sales; design services; and gallery operations. The
Laguna Resorts & Hotels Public Company Limited majority of the firm’s 2009 revenue, about 60%, came from
Architrave Design & Project Services Pte Ltd
investments in luxury hotels that are managed by third-party
Banyan Tree Hotels
Angsana Hotels
operators. Banyan Tree’s hotel management segment,
which manages properties owned by other companies,
accounted for about 8% of revenues. The hotel residences
segment accounted for roughly 7% of revenues, and
includes Banyan Tree Residences properties sold in Asia
and Mexico. About 9% of revenue came from the spa
CONTACTS: Note: Officers with more than one job title may be operations segment, which manages spas located within
intentionally listed here more than once. Banyan Tree’s properties and other hotels. The property
Ariel P. Vera, Group Managing Dir. sales segment, which is mostly conducted through the firm’s
Eddy See Hock Lye, CFO Laguna Resorts & Hotels subsidiary, made up 8% of the
Arthur Kiong Kim Hock, Managing Dir.-Sales & Mktg. company’s 2009 revenues. Banyan Tree’s in-house design
Foong Pohmun, VP-People Dev. division, Architrave, conducts designing services as well as
Michael Lee, CIO operates the firm’s golf properties, and accounted for 7% of
Bernold Olaf Schroeder, Managing Dir.-Hotel Oper. the company’s revenue. Finally, the gallery operations
Paul Chong, VP-Bus. Dev. branch offers works of art and other retail sales, and
Hokan Limin, VP-Hotel Finance
Chiang See Ngoh Claire, Managing Dir.-Retail Oper.
accounted for 2% of 2009 revenue. The majority of Banyan
Ho KwonCjan, Managing Dir.-Design Oper. Tree’s properties and operations are located in the Asia
Tee Hwee Liang, Sr. VP-China Desk Pacific region and Mexico, with destinations in Bahrain,
Sachiko Shiina, VP-Japan China, Indonesia, Korea, Maldives, Seychelles, Thailand and
Ho KwonPing, Exec. Chmn. the United Arab Emirates. In 2010, the firm plans to open
Phone: 65-6849-5888 Fax: 65-6462-2463 hotels or spas in Mexico, China, South Korea, Thailand,
Toll-Free: 800-591-0439 India, Portugal and Kenya. In October 2009, the company
announced a joint venture with Jiuzhaigou HonYee
Address: 211 Upper Bukit Timah Rd., Singapore, 588182
Investment Company Limited to develop a hotel in
Singapore
Jiuzhaigou, China.
SALARIES/BENEFITS:
BARCELO CRESTLINE CORPORATION www.barcelocrestline.com

Charter: Suites: Taxis: Specialty Services: Golf: Y
Hotels
Barcelo Crestline Corporation is a leading independent
hospitality management company. It is a privately-owned
subsidiary of Barcelo Corporacion Empresarial S.A. (based
in Palma de Mallorca, Spain). Through its operating
company, wholly-owned subsidiary Crestline Hotels &
Resorts, Inc. (Crestline), the company manages properties
including 65 hotels, resorts and conference and convention
centers with nearly 13,500 rooms in 13 states and
BRANDS/DIVISIONS/AFFILIATES: Washington, D.C. Crestline operates 14 independent hotels,
Barcelo Corporacion Empresarial SA with the remainder falling under brands such as Hilton, Hilton
Crestline Hotels & Resorts, Inc.
Garden Inn, Homewood Suites, Sheraton, Renaissance,
Crowne Plaza, Four Points, Residence Inn, Marriott and
Courtyard by Marriott. Crestline typically seeks to acquire
250-750 room hotels in the U.S., Caribbean or Mexico. It
generally acquires boutique or premium branded limited-
service hotels; or first class, full service hotels located in
either suburban or urban markets. In December 2009, the
CONTACTS: Note: Officers with more than one job title may be firm opened the 410- room Renaissance Palm Springs Hotel,
intentionally listed here more than once. formerly the Wyndham Palm Springs, in Palm Springs
James Carroll, COO California.
Ed Hoganson, Sr. VP-Finance The firm offers its employees medical, vision and dental
Deanne Johnson-Anderson, VP-Human Resources insurance; life and disability insurance; a 401(k) plan; and
Jerry Galindo, VP-IT hotel discounts.
Elizabeth Lieberman, General Counsel/Exec. VP
Bruce Nelker, Sr. VP-Oper.
Ed Hoganson, Sr. VP-Dev.
Keith F. Hansen, VP-Hotel Acct. & Finance
Shaun Kirby, Sr. VP-Oper.
Al Wiles, Sr. VP-Oper.
Joy Jolin, Regional VP-Oper.
Terri Ryan, Regional VP-Oper.
Phone: 571-529-6000 Fax: 571-529-6050
Toll-Free:
Address: 3950 University Dr., Fairfax, VA 22030 US
2005 Sales: $ 2005 Profits: $ Parent Company: BARCELO CORPORATION
EMPRESARIAL SA
SALARIES/BENEFITS:
BCD TRAVEL www.bcdtravel.com

Travel Agency
Travel Consulting BCD Travel, a wholly-owned subsidiary of BCD Holdings, is
Meeting Planning & Services a world leader in delivering corporate logistics products.
BCD operates in more than 90 countries in over 1,500
locations across six continents. Its integrated and global
technology infrastructure provides analysis of travel data,
allowing corporations to set foundations for efficiency and
return on travel investments. Its business lines include
traditional and online corporate travel management; Advito;
BRANDS/DIVISIONS/AFFILIATES: meetings and incentives; and leisure services. BCD Travel
Advito Management provides complete planning services for
MICE
multiple stages of a trip, and is designed to reduce the costs
TUI Reisecenter
BCD Travel Management
and possible risks that a traveler may encounter. The
BCD Meetings & Incentives company provides traveler tracking services, carbon
BCD Leisure Services offsetting and, if necessary, medical repatriation. The firm’s
BCD Holdings consulting business, Advito, offers advice from an
SMM independent consulting organization with deep industry
knowledge and close ties to a leading travel management
CONTACTS: Note: Officers with more than one job title may be company. Advito has a 95% re-engagement rate. BCD
intentionally listed here more than once. Meetings and Incentives offers a full continuum of services,
Joop Dreschel, CEO from turnkey registration tools to travel planning and
John Snyder, COO operations management. Services include MICE (Meetings,
John Snyder, Pres. Incentives, Conferences and Exhibitions) and SMM
Stephan Baars, CFO (Strategic Meetings Management). Companies can uses
Louise Miller, Exec. VP-Sales & Mktg. these programs to coordinate business enhancing meetings,
Thad Slaton, Sr. Dir.-Corp. Comm., Americas or simply to reward employees. BCD Leisure Services offers
Scott Graf, Pres., BCD Meetings & Incentives planned employee travel events, which are usually used as
Danny Hood, Pres., Americas
Greg O'Neil, Pres., APAC Region
benefits. BCD Travel plans and formulates
Mike Walley, Pres., U.K. & Ireland Region recommendations while also handling the logistics and
Ilona De March, Pres., EMEA paperwork. The company is owned by BCD Holdings. In
Rose Collazo Stratford, Sr. VP-Global Supplier Rel. early 2009, the company acquired a stake in TUI
Phone: 31-20-562-1800 Fax: 27-11-361-3636 Reisecenter, an Austrian travel management company. In
October 2009, BCD Travel formed a joint venture with
Toll-Free:
Amphitrion Holidays SA. to operate under the BCD Travel
Address: Europalaan 400, Utrecht, 3526 The Netherlands brand in Greece.
2005 Sales: $ 2005 Profits: $ Parent Company: BCD HOLDINGS
SALARIES/BENEFITS:
BEST WESTERN INTERNATIONAL INC www.bestwestern.com

Hotels
Best Western International, Inc. is one of the largest lodging
companies in the world, providing more than 308,237 rooms
in 80 countries and territories worldwide, with over 4,000
independently owned and operated hotels. Its unique
organizational structure allows individual hotels to maintain
local control and autonomy while reaping the benefits of a
large international lodging firm, such as a global reservations
system. The company, which is organized as a nonprofit
BRANDS/DIVISIONS/AFFILIATES: association of member hotels, continues to grow as it
Gold Crown Club International establishes new hotels in the U.S. and across the world. Its
Travel Card
international expansion includes hotels in Europe, South
America and other regions of the world, with the newest
additions in Suriname and Malaysia. In addition, Best
Western has a partnership with MasterCard that provides
cardholders with special offers and benefits, as well as its
own benefits program, Best Western Rewards. Some other
customer benefit programs such as Speed Rewards, for race
CONTACTS: Note: Officers with more than one job title may be fans, and Ride Rewards for Harley-Davidson owners, offer
intentionally listed here more than once. discounted room rates, free room upgrades, meal certificates
David T. Kong, CEO and other promotional offerings. Regular amenities include
David T. Kong, Pres. breakfast services, data port connections, free local calls and
Mark Straszynski, CFO a variety of other services that are already offered in many
Dorothy Dowling, Sr. VP-Mktg. & Sales locations and are currently being extended to other facilities.
Barbara Bras, VP-Human Resources In the past few years, Best Western has begun to offer the
Scott Gibson, CIO/Sr. VP-Dist. Travel Card, a gift card that can be filled with U.S. or
Larry Cuculic, General Counsel/VP Canadian dollars, euros, or British pounds. Additionally, all
David Velasquez, VP-Info. Systems Oper.
Mark Williams, VP-North American Dev.
Best Western hotels in the U.S., Canada and the Caribbean
Julie Montmaneix, Treas./Sec. offer free high-speed Internet access to guests. In
Glenn De Souza, VP-Int'l Oper. Asia November 2009, Best Western Germany announced plans to
Renee Ryan, VP-Mktg. open 200 new hotels in Germany in 2010.
Ron Pohl, Sr. VP-Brand Mgmt. & Member Svcs.
Beth Campbell, Chmn.
Suzi Y. MacDonald, VP-Int'l Oper.
Rich Bennett, VP-Supply & Design
Phone: 602-957-4200 Fax: 602-957-5641
Toll-Free:
Address: 6201 N. 24th Pkwy., Phoenix, AZ 85016 US
2009 Sales: $ 2009 Profits: $ U.S. Stock Ticker: Nonprofit
2008 Sales: $231,638 2008 Profits: $-1,657 Int’l Ticker: Int’l Exchange:
2007 Sales: $220,911 2007 Profits: $-2,983 Employees:
2005 Sales: $198,842 2005 Profits: $-2,125 Parent Company:
SALARIES/BENEFITS:
BOEING COMPANY (THE) www.boeing.com

Commercial Aircraft Manufacturing
Aerospace Technology & Manufacturing The Boeing Company is one of the world’s major aerospace
Military Aircraft firms. The company operates in three segments:
Satellite Manufacturing commercial airplanes; Boeing Defense, Space & Security;
Communications Products & Services and Boeing Capital Corporation. Commercial airplanes
Air Traffic Management Technology develops, produces and markets commercial jet aircraft and
Financing Services provides related support services. The family of jet aircraft
Research & Development includes the 737 Next-Generation narrow-body model and
the 747, 767, 777 and the new 787 Dreamliner wide-body
BRANDS/DIVISIONS/AFFILIATES: models. The division also offers aviation support, aircraft
Boeing Business Jets modifications, training, maintenance documents and
787 Dreamliner
technical advice. Boeing Defense, Space & Security, which
Boeing Defense, Space & Security
Boeing Capital Corporation
comprises Boeing Military Aircraft (BMA), Network & Space
Boeing Military Aircraft Systems (N&SS) and Global Services & Support
Network & Space Systems (GS&S)researches, develops, produces, and supports
Global Services & Support military aircraft, including fighters, transports, tankers and
helicopters; missiles; space systems; missile defense
systems; satellites and satellite launch vehicles; and
CONTACTS: Note: Officers with more than one job title may be communications, information and battle management
intentionally listed here more than once. systems. The BMA subdivision is focused on the
W. James McNerney, Jr., CEO development of military aircraft and precision engagement,
W. James McNerney, Jr., Pres. as well as mobility products and services. The N&SS
James A. Bell, CFO/Exec. VP subdivision provides products and services to assist
Richard Stephens, Sr. VP-Human Resources customers in transforming operations through network
John J. Tracy, CTO/Sr. VP-Tech. integration, intelligence and surveillance systems,
John J. Tracy, Sr. VP-Eng. communications and space exploration. The GS&S
Richard Stephens, Sr. VP-Admin. subdivision is engaged in operations, maintenance, and
J. Michael Luttig, General Counsel/Exec. VP
John J. Tracy, Sr. VP-Oper.
logistics support functions for military platforms. Boeing
Shephard W. Hill, Sr. VP-Bus. Dev. & Strategy Capital Corp. provides financing to commercial airplanes
Thomas J. Downey, Sr. VP-Comm. customers. The 787 Dreamliner is Boeing's exciting, new-
James F. Albaugh, Exec. VP/CEO/Pres., Commercial Airplanes generation aircraft. It is manufactured of extremely light
Wanda K. Denson-Low, Sr. VP-Office of Internal Governance components that, combined with advanced technology jet
Timothy Keating, Sr. VP-Gov't Oper. engines, enable the aircraft to enjoy very high fuel efficiency.
W. James McNerney, Jr., Chmn. Seating 250-290 passengers with a range of 8,000 to 8,500
Shephard W. Hill, Pres., Boeing Int'l nautical miles, the first and second 787 Dreamliners
Phone: 312-544-2000 Fax: 312-544-2082 completed their first flights in December 2009.
Toll-Free: Employees are offered medical, dental and vision insurance;
Address: 100 N. Riverside, Chicago, IL 60606 US life and AD&D insurance; disability coverage; flexible
spending accounts; retirement and savings plan; on-site
health screenings; an employee assistance program; family
care resources; and an employee incentive plan.
2009 Sales: $68,281,000 2009 Profits: $1,312,000 U.S. Stock Ticker: BA
SALARIES/BENEFITS:
Pension Plan: Y ESOP Stock Plan: Profit Sharing: Top Exec. Salary: $1,915,288 Bonus: $6,089,625
BOMBARDIER INC www.bombardier.com

Aircraft Manufacturing
Railway Vehicles & Equipment Bombardier, Inc. is a diversified manufacturer with
Business, Passenger & Civil Aircraft operations in rail transportation and aerospace, including jet
Jet Leasing & Charters aircraft. Through its aerospace division, Bombardier
Railroad Car Leasing & Management Aerospace, the company is one of the largest producers of
Amphibious Aircraft regional jet passenger aircraft, civil aircraft and business jets
in the world, with production sites in Canada, the U.S.,
Northern Ireland and Mexico. Its business aircraft include
the Learjet, Challenger and Global models. Bombardier also
BRANDS/DIVISIONS/AFFILIATES: offers business jet leases and business jet charter services,
Learjet Inc in part through skyjet.com. In addition, the aerospace
Challenger
division provides defense services, including fleet
skyjet.com
Bombardier Aerospace
management and aviation training management. The firm
Bombardier Transportation also makes multi-role amphibious aircraft, suitable for tasks
such as forest-fire fighting, maritime surveillance, search and
rescue and utility transport. The company's transportation
division, Bombardier Transportation, is one of the world’s
largest producers of railway vehicles and equipment with
CONTACTS: Note: Officers with more than one job title may be approximately 50 production sites and 21 service centers
intentionally listed here more than once. operating over 100,000 vehicles in 24 countries. This unit
Pierre Beaudoin, CEO also produces monorail systems, light rail vehicles, rapid
Pierre Beaudoin, Pres. transit systems and propulsion and controls technology,
Pierre Alary, CFO/Sr. VP among other products. The transportation segment offers
John Paul Macdonald, Sr. VP-Human Resources rail services including rail vehicles such as monorails, light
Robert Proulx, CIO rail vehicles, commuter/regional trains; propulsion and
Daniel Desjardins, General Counsel/Sr. VP controls; bogies, the vital parts between the wheels and rails;
Richard C. Bradeen, Sr. VP-Strategy, Corp. Audit Svcs. & Risk services, such as vehicle refurbishment and modernization
Isabelle Rondeau, Dir.-Comm.
Shirley Chenier, Sr. Dir.-Investor Rel.
and fleet maintenance; transportation systems such as
John Paul Macdonald, Sr. VP-Public Affairs driverless transit systems; and rail control systems including
Guy C. Hachey, COO/Pres., Bombardier Aerospace computer and relay based interlocking systems, train
Andre Navarri, COO/Pres., Bombardier Transportation protection systems and radio-based control and signaling
Roger Carle, Corp. Sec. systems.
Laurent Beaudoin, Chmn.
Phone: 514-861-9481 Fax: 514-861-7053
Toll-Free:
Address: 800 Rene-Levesque Blvd. W., Montreal, QC H3B 1Y8
Canada
2009 Sales: $19,721,000 2009 Profits: $1,008,000 U.S. Stock Ticker: BBD
2008 Sales: $17,506,000 2008 Profits: $317,000 Int’l Ticker: BBD.B Int’l Exchange: Toronto-TSX
SALARIES/BENEFITS:
BOOTH CREEK SKI HOLDINGS INC www.boothcreek.com

Regional: Motels: Gambling Ships: Buses: Web Sites: Ski Resorts: Y
Ski Resorts
Golf Courses Booth Creek Ski Holdings, Inc., operating as Booth Creek
Event Hosting Resorts, is one of the largest ski resort operators in North
Summer Recreation America with over 2 million visitors per year. The company’s
four resorts are located in California, New Hampshire and
Washington, and are each within 200 miles of major skiing
markets such as Boston, Seattle and the San Francisco Bay
Area. Booth Creek’s resorts feature thousands of acres of
skiable terrain, hundreds of trails and about 50 lifts, including
BRANDS/DIVISIONS/AFFILIATES: 11 express speed lifts and two express quad chairs. The
Northstar-at-Tahoe firm’s resorts are Northstar-at-Tahoe, Sierra-at-Tahoe,
Sierra-at-Tahoe
Waterville Valley and Cranmore Mountain Resort. These
Cranmore Mountain Resort
Waterville Valley
resorts provide a full range of services, such as equipment
Booth Creek Resorts rentals, skiing lessons and restaurants. In addition to alpine
Vertical Plus program skiing and snowboarding, Booth Creek’s resorts offer
opportunities for cross-country skiing, tubing, snowmobiling,
snowshoeing and snowbiking. In the summer months,
several Booth Creek properties are open for events and
CONTACTS: Note: Officers with more than one job title may be activities including golf, mountain biking, fly fishing,
intentionally listed here more than once. horseback riding, ATV tours and hiking and also have event
Christopher P. Ryman, COO facilities. At its California resorts, the company offers the
Christopher P. Ryman, Pres. Vertical Plus program. Through this program, frequent skiers
Elizabeth J. Cole, CFO/Exec. VP and snowboarders can track the number of vertical feet that
Julie Maurer, VP-Mktg. & Sales they ski via a personal wristband, which is scanned at
Heath Nielsen, VP-Oper. & Commercial Properties participating lifts. These guests also receive discounts and
Tim Beck, Exec. VP-Planning gain access to special lift lines. Booth Creek is extensively
Monty Waugh, VP-Finance & Acct. developing the Northstar-at-Tahoe mountain, adding new ski
Mark St. J. Petrozzi, VP-Risk Mgmt.
Evan Dahl, VP-Bus. Planning
lifts, parking, 60 new acres on which to ski and new
Chris Gunnarson, VP-Action Sports Brands snowmaking capabilities. Additional Northstar-at-Tahoe
developments include the building of a Ritz-Carlton five star
Phone: 530-550-5100 Fax: 530-550-5116 hotel and the Village at Northstar ski-in/ski-out community.
Toll-Free: The company maintains corporate partnerships with
Address: 11025 Pioneer Trail, Ste. 100, Truckee, CA 96161 US Mountain Dew, American Express, Coleman Natural and
Gatorade.
SALARIES/BENEFITS:
BOSTONCOACH www.bostoncoach.com
Global: Hotels: Tour Boats: Charter Services: Y Agents/Reservations: Gambling:
Charter Buses
Airport Transport BostonCoach, a leading provider of ground transportation
Chauffeured Cars services, is owned by Fidelity Investments. Through an
Event Planning affiliate network of chauffer transportation companies, it
serves clients in more than 450 metropolitan areas in 37
countries across six continents. The company offers sedans,
limousines, vans, SUVs, business-class vans and motor
coaches for transfers, with a total fleet of more than 25,000
vehicles worldwide. Other services include event planning,
BRANDS/DIVISIONS/AFFILIATES: group transportation, transfer services and road show
FMR Corp (Fidelity Investments) services. The firm also offers shuttle services, including
BostonCoach.com
vehicle provision, route mapping and operation
management, to corporations, conference centers, office
parks, health care facilities, colleges and universities and
similar establishments. In addition, the firm allows
customers to reserve transportation online, as well as get a
transportation price quote or plan a group transport. In early
2009, BostonCoach launched a new version of its web site,
CONTACTS: Note: Officers with more than one job title may be BostonCoach.com, to offer enhanced online booking
intentionally listed here more than once. services, including options to save transport details as a
Larry Moulter, CEO draft, auto-complete location information, book to points of
Mark Munoz, COO interest and manage reservations by traveler, date and
Larry Moulter, Pres. location or change times and locations of pickups. In
Thomas J. Kearns, CIO October 2009, the firm added the Mercedes R320 to its
Phone: 617-563-8600 Fax: 617-563-0037 ground transportation fleet.
Toll-Free: BostonCoach offers its employees benefits including tuition
Address: 70 Fargo St., Boston, MA 02210 US reimbursement; a medical and dental plan; mass transit
subsidies; life insurance; and a 401(k) plan. Chauffer
employees also receive 60 hours of classroom and on-the-
road training.
2005 Sales: $ 2005 Profits: $ Parent Company: FMR CORP (FIDELITY INVESTMENTS)
SALARIES/BENEFITS:
BOWLIN TRAVEL CENTERS INC www.bowlintc.com

Convenience Stores
Gas Stations Bowlin Travel Centers, Inc. operates 10 full-service travel
Gift Shops centers and five restaurants located along well-traveled
Outdoor Advertising interstate highways in New Mexico and Arizona. The
company’s travel centers offer brand-name food and
gasoline, as well as a variety of Southwestern merchandise.
The firm operates four full-service restaurants under the
Dairy Queen/Brazier or Dairy Queen trade names. It
operates one restaurant called DQ Treat, which has a limited
BRANDS/DIVISIONS/AFFILIATES: menu. Bowlin advertises its travel centers through a network
Dairy Queen/Brazier of approximately 300 outdoor advertising display faces. All
Dairy Queen
of the company’s travel centers sell convenience store food
Bowlin’s Running Indian
ExxonMobil
such as chips, nuts, cookies and prepackaged sandwiches
Thing (The) along with a variety of bottled and canned drinks. In addition
Butterfield Station to the Southwestern merchandise it purchases from Native
American tribes, the firm also imports approximately 650
items from Mexico, including handmade blankets, earthen
pottery and wood items. Additional goods, novelties and
CONTACTS: Note: Officers with more than one job title may be imprinted merchandise are imported from several Pacific Rim
intentionally listed here more than once. countries. Bowlin is an authorized ExxonMobil distributor
Michael L. Bowlin, CEO and sells ExxonMobil gas at five of its New Mexico travel
Michael L. Bowlin, Pres. centers. Due to a supply agreement with Arizona Fuel
Nina J. Pratz, CFO/Sr. VP Distributors, LLC, its Arizona locations offer Shell gasoline.
William J. McCabe, Sr. VP-Mgmt. Info. Systems The company operates its travel centers under a number of
Kim D. Stake, Chief Admin. Officer/VP its own trademarks, including The Thing, Butterfield Station
William J. McCabe, Sec. and Bowlin’s Running Indian.
William J. McCabe, Treas.
Michael L. Bowlin, Chmn. Bowlin offers employee benefits such as sales commissions,
on-site housing and a merchandise/restaurant discount.
Phone: 505-266-5985 Fax: 505-266-7821
Toll-Free:
Address: 150 Louisiana Blvd. NE, Albuquerque, NM 87108 US
2009 Sales: $24,697 2009 Profits: $- 448 U.S. Stock Ticker: BWTL
2008 Sales: $28,183 2008 Profits: $ 458 Int’l Ticker: Int’l Exchange:
2007 Sales: $27,751 2007 Profits: $ 604 Employees: 139
2006 Sales: $23,252 2006 Profits: $ 650 Fiscal Year Ends: 10/31
2005 Sales: $23,891 2005 Profits: $ 439 Parent Company:
SALARIES/BENEFITS:
BOYD GAMING CORP www.boydgaming.com

Casinos & Hotels
Casino Management Boyd Gaming Corp. is a multi-jurisdictional gaming company
and one of the country’s leading casino operators. It
currently owns and operates 15 casinos totaling 812,500
square feet, and housing 21,400 slot machines, 425 table
games and 7,550 hotel rooms. Its Las Vegas, Nevada
properties include The Orleans Hotel and Casino; Sam’s
Town Hotel & Gambling Hall; Gold Coast Hotel and Casino;
Eldorado Casino; Jokers Wild Casino; California Hotel and
BRANDS/DIVISIONS/AFFILIATES: Casino; Main Street Station Hotel, Casino and Brewery;
California Hotel & Casino Suncoast Hotel and Casino; and Fremont Hotel & Casino.
Borgata Hotel, Casino, & Spa
Its properties in other states include a Sam’s Town Hotel and
Blue Chip Hotel and Casino
Delta Downs Racetrack & Casino
Gambling Hall, in Tunica, Mississippi; the Delta Downs
Gold Coast Hotel and Casino Racetrack and Casino, the Sam’s Town Hotel and Casino
Water Club (The) Shreveport (formerly Shreveport Hotel and Casino) and the
Club Coast Treasure Chest Casino, in Louisiana; the Par-a-Dice Hotel
B Connected and Casino in East Peoria, Illinois; Borgata Hotel, Casino
and Spa in Atlantic City, New Jersey (jointly owned with
CONTACTS: Note: Officers with more than one job title may be MGM Mirage); and the Blue Chip Hotel and Casino in
intentionally listed here more than once. Michigan City, Indiana. In addition to these properties, the
Keith E. Smith, CEO firm owns and operates a jai-alai facility in Dania Beach,
Paul J. Chakmak, COO/Exec. VP Florida; a travel agency; an insurance agency specializing in
Keith E. Smith, Pres. travel-related insurance; and 85 contiguous acres of land on
John Hirsberg, CFO/Sr. VP/Treas. the Las Vegas Strip. The company maintains a loyalty
Tom Balance, Sr. VP-Prod. Design & Construction program which allows customers to use Club Coast or B
William J. Noonan, Sr. VP-Admin. Connected cards to earn and redeem points at any Boyd
Brian A. Larson, General Counsel/Sec./Exec. VP gaming property in Nevada, Illinois, Indiana, Louisiana and
Christopher R. Gibase, Sr. VP-Oper., Midwest & South
Robert L. Boughner, Chief Bus. Dev. Officer/Exec. VP
Mississippi. Boyd has one delayed property in development,
Jeff Santoro, Controller/Sr. VP the Echelon, which is a multi-billion dollar facility on the Las
Marianne Boyd Johnson, Vice Chmn./Exec. VP Vegas Strip. In 2009, gaming operations alone accounted
William R. Boyd, VP for 75% of the company’s revenue, with food and beverage
Stephan S. Thompson, Sr. VP-Oper., Nevada sales being the only other significant source of income at
William S. Boyd, Exec. Chmn. 13%.
Phone: 702-792-7200 Fax: 702-792-7313 Employees are offered medical, dental and vision coverage;
Toll-Free: a 401(k) plan; short-term disability coverage; and life
Address: 3883 Howard Hughes Pkwy., 9th Fl., Las Vegas, NV insurance.
89169 US
2009 Sales: $1,640,986 2009 Profits: $156,193 U.S. Stock Ticker: BYD
SALARIES/BENEFITS:
Pension Plan: ESOP Stock Plan: Profit Sharing: Top Exec. Salary: $1,100,000 Bonus: $770,000
Savings Plan: Y Stock Purch. Plan: Second Exec. Salary: $1,100,000 Bonus: $577,500
BOYNE USA RESORTS www.boyne.com

Ski Resorts
Golf Courses Boyne USA Resorts, one of America's largest privately
Real Estate Development owned resort companies, owns and operates ski and golf
Retail Operations resorts located in the Western and Midwestern U.S. The
Indoor Waterpark company's resorts include Loon Mountain, New Hampshire;
Spas Big Sky Resort, Montana; Brighton, Utah; Crystal Mountain,
Restaurants Washington; Cypress Mountain, British Columbia; and Bay
Harbor, Boyne Highlands and Boyne Mountain in Michigan.
Boyne also operates the Gatlinburg Sky Lift in Gatlinburg,
BRANDS/DIVISIONS/AFFILIATES: Tennessee, a scenic, year-round chairlift offering views of
Big Sky Resort Great Smoky Mountain National Park. The resorts in
Brighton Resort
Montana and Michigan run golf courses during the summer,
Crystal Mountain
Cypress Mountain
as do Michigan’s Country Club of Boyne, Crooked Tree Golf
Boyne Mountain Club and the Inn at Bay Harbor. The company operates
Boyne Highlands most of its resorts year-round, with winter snow sports and
Ski Lifts, Inc. golf complemented by other activities, such as tennis,
Loon Mountain Recreation Corp. swimming, fly fishing, mountain biking, hiking, kayaking and
water parks. Boyne Resorts also feature a number of
CONTACTS: Note: Officers with more than one job title may be restaurants and spas. Through subsidiary Boyne Realty,
intentionally listed here more than once. Boyne also markets and sells condominiums, cottages,
Stephen Kircher, Pres. homes and acreage on its own resort property, including
Stephen Kircher, Pres., Eastern Oper. locations Boyne Highlands Harbor Springs, Bay Harbor
Erin Ernst, Mgr.-Public Rel. Petoskey, Boyne Mountain, Boyne City and Big Sky Resorts.
Ed Dembek, Controller The company has retail operations under the name Boyne
Amy Kircher Wright, Chmn. Country Sports and offers online ski, golf and travel
Phone: 231-549-6000 Fax: 231-549-6094 shopping. Boyne’s web site allows customers to book
Toll-Free: lodging, purchase gift cards, arrange tee times and purchase
Address: 1 Boyne Mountain Rd., Boyne Falls, MI 49713 US apparel from Boyne Country Sports. In recent years, the
company introduced a new Doppelmayr quad chairlift at the
Boyne Mountain Resort of Boyne Falls, Michigan.
Boyne offers its employees partial tuition reimbursement and
discounts on meals, skiing, golfing and pro shop purchases.
SALARIES/BENEFITS:
BRITISH AIRWAYS PLC (BA) www.britishairways.com

Airline
Travel Services British Airways is an international passenger airline with
Data Management flights to over 300 destinations. The airline is based out of
Travel Software London’s Heathrow airport and has a hub in Gatwick airport,
as well. In 2009, the airline flew nearly 32 million
passengers, as well as carried 760,000 tons of cargo to
destinations in Europe, the Americas and throughout the
world. British Airways currently boasts a fleet of 238 aircraft,
which is one of the largest in Europe, made up of 19 Boeing
BRANDS/DIVISIONS/AFFILIATES: 737s, 49 Boeing 747s, 46 Boeing 777s, 21 Boeing 767s, 9
OpenSkies Airlines Boeing 757s, 84 Airbus A318/319/320/321s, 2 Avro RJ85s, 1
oneworld alliance
Avro RJ100 and 7 Embraer E-jets. The firm owns 16.7% of
The Airline Group Limited, 13% of Spain’s Iberia and 11% of
Comair. Along with American Airlines, British Airways
formed the oneworld alliance, which comprises 11 airlines
including British Airways, American Airlines, Cathay Pacific,
Finnair, Iberia, Japan Airlines, LAN, Malev Hungarian
Airlines, Mexicana, Qantas and Royal Jordanian Airlines.
CONTACTS: Note: Officers with more than one job title may be OpenSkies, the firm’s recently established subsidiary airline,
intentionally listed here more than once. was created to take advantage of the aviation agreement
Willie Walsh, CEO which enables airlines to fly between any destination in the
Keith Williams, CFO EU and the U.S. The new carrier offers daily service
Andrew Crawley, Dir.-Sales & Mktg. between Paris and JFK on flights that carry 82 passengers.
Tony McCarthy, Dir.-People Each seat has personal entertainment units, and each
Garry Copeland, Dir.-Eng. customer receives personalized concierge services. In April
Andy Lord, Dir.-Oper. 2010, the firm entered into a merger agreement with Spanish
Robert Boyle, Dir.-Strategy & Bus. airline, Iberia Lineas Aereas de Espana, to create one of the
Julia Simpson, Dir.-Corp. Comm.
Roger Maynard, Dir.-Investments & Alliances
largest air carriers in the world, with the ability to generate
Silla Maizey, Acting Dir.-Customers revenues of up to $20 billion. In May 2010, OpenSkies
Stephen Riley, Dir.-Flight Oper. launched a new service from Paris to Washington, D.C.
Martin Broughton, Chmn. The company offers its employees reduced airfare; travel
Phone: 44-20-8562-4444 Fax: 44-20-8759-4314 discounts; pension, profit sharing and healthcare plans;
Toll-Free: 800-247-9297 sports and social amenities; opportunities to join British
Address: Waterside HBA3, P.O. Box 365, Harmondsworth, UB7 Airways clubs; and subsidized staff restaurants.
0GB UK
2009 Sales: $14,730,000 2009 Profits: $-656,890 U.S. Stock Ticker: BAIRY
2008 Sales: $14,346,700 2008 Profits: $1,510,350 Int’l Ticker: BAY Int’l Exchange: London-LSE
SALARIES/BENEFITS:
BRITISH MIDLAND AIRWAYS LTD (BMI) www.flybmi.com

Airline
British Midland Airways, Ltd. (BMI), owned by Deutsche
Lufthansa AG, is one of the U.K.’s largest airlines. The
company has a fleet of 51 jet aircraft with an average age of
five years and operates about 21,050 daily flights to 1,167
destinations in 181 countries. Together with existing service
from Manchester to Chicago and Washington, D.C., BMI is
now a major carrier for trans-Atlantic routes originating in
U.K. regional markets. BMI also runs routes from London
BRANDS/DIVISIONS/AFFILIATES: Heathrow to Riyadh, Dammam and Jeddah, Saudi Arabia.
bmi baby The airline boasts many in-flight luxuries, such as seat-back
Star Alliance
monitors and video games. In addition, BMI is the first airline
Deutsche Lufthansa AG
LHBD Holding Limited
to use the Tempus 2000 integrated telemedicine service; it
BMI Regional monitors pulse rate, temperature, electrocardiogram (ECG),
United Airlines blood oxygen, blood pressure and carbon dioxide levels.
This allows flight crews to obtain clinically accurate
information about an ill passenger, and then electronically
transmitted to physicians on the ground for advice on how to
CONTACTS: Note: Officers with more than one job title may be respond to a situation. Subsidiary BMI baby offers low-fare
intentionally listed here more than once. services to about 28 destinations in France, the Czech
Wolfgang Prock-Schauer, CEO Republic, the Netherlands, Portugal, Spain, Ireland and the
Crawford Rix, Managing Dir.-BMI baby U.K. from its Nottingham East Midlands hub. BMI is a Star
Nigel Turner, Deputy Chmn. Alliance member, a group of 20 international airlines offering
Stefan Lauer, Chmn. a worldwide network or travel to 965 destinations in 162
Phone: 44-1332-854-000 Fax: 44-1332-854-255 countries. The firm has an expanded agreement with United
Toll-Free: Airlines, offering five American destinations from Heathrow
Address: Donington Hall, Castle Donington, Derby, DE74 2SB Airport: Chicago, Los Angeles, Washington D.C., San
UK Francisco and Denver. In January 2009, subsidiary BMI
Regional expanded domestic flights between Birmingham
and Aberdeen to over 13 destinations. In June 2009,
Deutsche Lufthansa announced plans to acquire the
remainder of BMI in a multi-stage transaction. In July 2009,
Deutsche Lufthansa AG acquired BMI from BBW Partnership
for $73 million.
2005 Sales: $1,757,670 2005 Profits: $20,230 Parent Company: DEUTSCHE LUFTHANSA AG
SALARIES/BENEFITS:
BRUSSELS AIRLINES www.brusselsairlines.com

Cargo Brussels Airlines is a business and leisure airline that serves
Charter Services over fifty European destinations, in addition to destinations in
North America, Africa, Asia and the Middle East. The
company was formed by SN Airholding, a private holding
firm, in recent years from the merger between SN Brussels
Airline, the largest full-service airline in Brussels, and Virgin
Express, the first of the low cost European airlines. The
combined strengths of these two companies allow Brussels
BRANDS/DIVISIONS/AFFILIATES: to meet the needs of both business and low-cost travelers.
SN Airholding Within Europe, the company offers three products: b.flex
SN Brussels Airline
economy+, which is designed to provide a high level of
Virgin Express
b.flex economy+
service while being fast and economical; b.business, which
b.light economy is aimed at business travelers on European flights; and
b.business b.light economy, which guarantees the airline’s lowest fairs
to over 70 different destinations from Brussels Airport. The
firm also offers direct flights to destinations in Africa every
week and daily flights to Moscow, Helsinki and Tel Aviv.
CONTACTS: Note: Officers with more than one job title may be Flights to other locations and continents are coordinated by
intentionally listed here more than once. Brussels with its four partner airlines: American Airlines,
Bernard Gustin, Co-CEO Etihad Airways, Hainan Airlines and Jet Airways. In addition
Rudi Nerinckx, Exec. VP-Human Resources to basic passenger services, Brussels Airlines also markets
Erik Follet, Exec. VP-Bus. Dev. & Strategy cargo shipping services in Europe and Africa and charter
Geert Sciot, VP-Comm. plane services. The company serves its customers with its
Michel Meyfroidt, Co-CEO 14 Avro RJ85, 12 Avro RJ100, Bae 146, Airbus A319, Airbus
Phone: 32-2-754-1906 Fax: 330-300 and Boeing 737-300 and 737-400 aircrafts, through
Toll-Free: which it is able to fly both long- and medium-haul. In
Address: B. House, Airport Bldg. 26, Ringbaan, Diegem, 1831 January 2010, the firm expanded its Spanish flight
Belgium operations through a partnership with Spanair. In February
2010, the firm expanded its African destination services to
Ghana, Benin, Burkina Faso, Nigeria and Togo. In April
2010, the company entered into a partnership with United
Airlines to offer daily flights to Washington and Illinois. In
May 2010, the firm began offering flights to Shanghai, China.
2005 Sales: $ 2005 Profits: $ Parent Company: SN AIR HOLDING
SALARIES/BENEFITS:
CAREY INTERNATIONAL INC www.carey.com

Chauffeured Vehicle Service
Carey International, Inc. provides chauffeured vehicle service
through wholly-owned and operated companies, licensees
and affiliates. It serves more than 550 cities in 60 countries.
The firm’s wholly-owned subsidiaries are in large,
metropolitan markets, including Boston, Chicago, Detroit,
Indianapolis, Los Angeles, New York, London, Paris, San
Francisco and Washington, D.C. The company’s fleet
consists of chauffeured sedans, limousines, vans, sport utility
BRANDS/DIVISIONS/AFFILIATES: vehicles, minibuses and motor coaches. Some Carey
e-Reservation Center vehicles are specially designed for extra legroom, and all
Mobile Operations Center
vehicles are equipped with wireless Internet access. Certain
Carey Rewards Club
Carey Alliance Network
vehicles come with the Mobile Operations Center option,
which include cell phones, two-way radios, computers, fax
machines and copiers. Additional optional features include
DVD players, satellite radios and reading lamps. Carey
provides services for airport pick-ups and drop-offs; inter-
office transfers; business meetings; conventions; promotional
CONTACTS: Note: Officers with more than one job title may be tours and sightseeing; special events; and leisure travel. In
intentionally listed here more than once. addition, the company provides Internet reservations through
Gary L. Kessler, CEO its e-Reservation Center. The company also operates a
Gary L. Kessler, Pres. Meetings and Events division, allowing planners to
Mitchell J. Lahr, CFO/Exec. VP coordinate all aspects of corporate group transportation.
Matthew C. Tolan, Sr. VP-Global Sales Carey offers the Carey Rewards Club, a loyalty program that
Rae D. Fawcett, VP-Human Capital & Organizational Dev. allows customers to accrue points through business with the
Eugene S. Willard, Sr. VP-Tech. company and redeem them for varying rewards, including
Diane M. Ennist, General Counsel/VP merchandise and travel awards. The company also partners
Sally A. Snead, Sr. VP-Oper.
Eugene S. Willard, Sr. VP-Planning & Strategy
with the Carey Alliance Network, a branded network of
Scott F. Ziegler, VP-Finance/Chief Acct. Officer affiliated companies that operates in areas not directly
Marc A. Mills, Sr. VP-Strategic Global Initiatives serviced by Carey.
Louis A. Tessier, VP-Treasury & Risk Mgmt.
Frank A. Scaravaglione, VP-Travel Industry Sales
Joel J. Barch, VP-Customer Experience
Nicholas J. Riley, VP-Int'l Network
Phone: 202-895-1200 Fax: 202-895-1269
Toll-Free:
Address: 4530 Wisconsin Ave. NW, Washington, DC 20016 US
SALARIES/BENEFITS:
CARLSON COMPANIES INC www.carlson.com

National: Resorts: Y Cruise Ships: Rental Cars: Tour Operators: Y Theme Parks:
Global: Hotels: Y Tour Boats: Charter Services: Agents/Reservations: Y Gambling:
Hotels & Resorts
Travel Agencies & Services Carlson Companies, Inc. is a firm offering a wide variety of
Marketing Services travel, hospitality and marketing services. Carlson Hotels
Restaurant Chains Worldwide operates over 1,080 hotels in more than 77
Online Travel Services countries, under brand names such as Regent International;
Business & Government Travel Management Radisson; Park Plaza; Park Inn by Radisson; and Country
Inns and Suites by CarlsonSM. The firm’s restaurant
segment, with more than 1,000 locations in more than 60
countries, includes T.G.I. Friday’s and Pick Up Stix casual
BRANDS/DIVISIONS/AFFILIATES: restaurant chains. The company offers franchise
Radisson opportunities for its various brands of hotels and restaurants.
Park Plaza
The firm’s travel segment, which is comprised of Carlson
Carlson Wagonlit Travel
Park Inn by Radisson
Wagonlit Travel, offers corporate clients business travel
Country Inns and Suites management programs with the objective of maximizing
TGI Friday's productivity while minimizing cost. In April 2010, Carlson
Pick Up Stix Companies and The Rezidor Hotel Group agreed to sell the
Carlson Hotels Worldwide Regent luxury hotel business to the Taiwan-based Formosa
International Hotels Corp. In May 2010, the company agreed
CONTACTS: Note: Officers with more than one job title may be to develop its first U.S. Radisson Blu hotel which will be
intentionally listed here more than once. located in the Aqua at Lakeshore East Tower in Chicago,
Hubert Joly, CEO Illinois. The new hotel is scheduled to open in the fall of
Hubert Joly, Pres. 2011. In June 2010, the firm opened its 12th Country Inns &
Trudy Rautio, CFO Suites in Saraland, Alabama.
Jim Porter, Chief Admin. Officer/VP
William A. Van Brunt, General Counsel/Exec. VP
Nick Sheperd, Pres./CEO-Carlson Restaurants Worldwide
Douglas Anderson, Pres., Carlson Wagonlit Travel
Jean-Marc Busato, Managing Dir.-Carlson Hotels APAC
Marilyn Carlson Nelson, Chmn.
Thorsten Kirschke, Exec. VP/COO-Carlson Hotels, The Americas
Phone: 763-212-5000 Fax:
Toll-Free:
Address: 701 Carlson Pkwy., Minnetonka, MN 55305 US
SALARIES/BENEFITS:
CARLSON HOTELS WORLDWIDE www.carlsonhotels.com

Hotels & Resorts
Carlson Hotels Worldwide, a subsidiary of Carlson
Companies, Inc., is a world-leading hotel franchisor. The
firm includes more than 1,060 locations in 77 countries.
Specific brands include Regent Hotels & Resorts; Radisson
Hotels & Resorts; Park Plaza Hotels & Resorts; Park Inn;
Country Inns & Suites by Carlson; and Park Inn Hotels. The
Regent brand offers luxury accommodations at seven
locations with nine more scheduled to open between 2010
BRANDS/DIVISIONS/AFFILIATES: and 2012. These new locations include Abu Dhabi, Doha,
Regent Hotels & Resorts Bangkok, Phuket, Puerto Rico, Maldives, Kuala Lumpur, Bali
Radisson Hotels & Resorts
and Dubrovnik. The company’s Radisson chain owns full-
Park Plaza Hotels & Resorts
Country Inns & Suites By Carlson
service hotels at 422 locations throughout North America,
Park Inn Hotels Latin America, Asia Pacific, Europe, the Middle East and
Carlson Companies Inc Africa. Radisson Hotels offer pre-arrival online check-in;
Sleep Number beds by Select Comfort; a fitness center; and
free high-speed Internet access. The Park Inn is the
company’s economy brand with approximately 100 hotels in
CONTACTS: Note: Officers with more than one job title may be operation worldwide. The firm’s 36 Park Plaza Hotels are
intentionally listed here more than once. generally 150 rooms or larger and include restaurants,
Hubert Joly, CEO meeting rooms, catering, suites and recreational facilities.
Hubert Joly, Pres. Country Inns & Suites By Carlson is a mid-tier lodging chain
Gordon McKinnon, Chief Branding Officer/Exec. VP with more than 485 locations in the Americas, Europe and
Robert Kleinschmidt, Chief Dev. Officer, Carlson Hotels, The Americas India and 80 more under development. Specialty services
Joan Cronson, Sr. Dir.-Public Rel. include an in-hotel Read It and Return Lending Library, in
Thorsten Kirschke, Exec. VP/COO-Carlson Hotels, The Americas which guests can borrow a book and return it on their next
Steve Mogck, Exec. VP/COO-Country Inns & Suites, The Americas stay. In addition to hotels, the firm’s parent company,
Fredrik Korallus, Exec. VP-Global Revenue Generation
Steve Mogck, COO-Country Inns & Suites By Carlson - Americas
Carlson Companies, owns subsidiaries in the travel,
restaurant, cruise and marketing industries. During 2009,
Phone: 763-212-4000 Fax: the company added a total of 92 hotels to its portfolio. In
Toll-Free: April 2010, Carlson Hotels announced renovations on a new
Address: 701 Carlson Pkwy., Minnetonka, MN 55305 US Radisson Hotel and Spa in Martinique, beginning in June
2010, are scheduled to be completed by late 2011.
2005 Sales: $6,000,000 2005 Profits: $ Parent Company: CARLSON COMPANIES INC
SALARIES/BENEFITS:
CARLSON WAGONLIT TRAVEL www.carlsonwagonlit.com

Travel Agency
Expense Management Carlson Wagonlit Travel (CWT) is one of the largest travel
Consulting agencies in the world. The firm is 55% owned by Carlson
Companies and 45% owned by JPMorgan Chase & Co.
private equity affiliate One Equity Partners (OEP). With
locations in approximately150 countries, CWT caters
primarily to corporations and other business travelers. The
company provides products and services in four areas:
traveler and transaction services, program optimization,
BRANDS/DIVISIONS/AFFILIATES: safety and security and meetings and events. For its traveler
Carlson Companies Inc and transaction services category, CWT has over 18,000
One Equity Partners
continuously trained counselors as well as an online travel
CWT Freedom
CWT Program Management Center
portal. For its program optimization category, CWT has
Gateway Travel Management developed the CWT Program Management Center, a web-
based multilingual resource for travel management and
research. The CWT Travel Management Institute conducts
research on travel management and publishes its findings in
the quarterly CWT Vision. Through tracking reports,
CONTACTS: Note: Officers with more than one job title may be destination intelligence, travel alerts and incident reporting
intentionally listed here more than once. CWT’s safety and security category informs companies of
Douglas Anderson, CEO potential risks and is capable of assisting travelers in the
Douglas Anderson, Pres. event of a crisis. Its CWT Freedom program allows
Mark Karako, CFO/Exec. VP customers to access itinerary information through Microsoft
Jean-Luc Duchemin, Exec. VP-Global Human Resources Outlook and such mobile devices as the BlackBerry, smart
Andrew Winterton, Pres., Tech. phones, Palm devices and Pocket PCs. For its meetings
Andrew Winterton, Pres., Prod. & Suppliers and events category, CWT has nearly 800 meetings and
Jerry Hogan, General Counsel/VP events professionals in over 40 countries, and it also
Kim Derderian, Contact-Media
Berthold Trenkel, Exec. VP-Traveler & Transactions Svcs.
partners with marketing services firms such as Carlson
Cathy Voss, Exec. VP-Global Program Solutions Marketing. In May 2010, the firm acquired Pennsylvania-
Jack O'Neill, Pres., North America based travel management group Gateway Travel
Martin Warner, COO-APAC Management.
Hubert Joly, Chmn.
Hakan Ericsson, Pres., EMEA & Latin America
Mario Lopez-Belio, Chief Procurement Officer/VP
Phone: 33-1-41-33-6000 Fax: 33-1-41-33-6066
Toll-Free:
Address: 31 Colonel Pierre Avia Rd., Paris, 75904 France
2009 Sales: $ 2009 Profits: $ U.S. Stock Ticker: Joint Venture
2005 Sales: $22,000,000 2005 Profits: $ Parent Company: CARLSON COMPANIES INC
SALARIES/BENEFITS:
CARNIVAL CORPORATION www.carnivalcorp.com

National: Resorts: Cruise Ships: Y Rental Cars: Tour Operators: Y Theme Parks:
Global: Hotels: Y Tour Boats: Y Charter Services: Agents/Reservations: Gambling:
Cruise Line
On-Board Casinos Carnival Corporation provides cruises and tours to vacation
Tours destinations worldwide. Its cruise brands include Carnival
Resort Hotels Cruise Lines, Princess Cruises, Costa Cruises, Holland
America Line, P&O Cruises, Cunard, AIDA, Ibero Cruises,
Seabourn Cruise Line and Ocean Village. In total, the
company operates 93 ships with a capacity for over 180,000
passengers. Carnival Cruise Lines operates 22 ships and is
based in North America. Princess is a global cruise and tour
BRANDS/DIVISIONS/AFFILIATES: company operating 17 ships. Costa Crociere is the leading
Carnival Cruise Lines cruise company in Europe and South America, operating a
Holland America Line
modern fleet of 14 ships. Costa has recently expanded its
P&O Cruises Australia
Seabourn Cruise Line
presence into the Asian market with Costa Asia. Holland
Princess Cruises America Line serves the industry’s premium segment, with
Costa Cruises 14 ships sailing to all seven continents. P&O Cruises offers
Cunard Line passengers destinations including the Caribbean, South
P&O Cruises America, Scandinavia, the Mediterranean, Atlantic Islands
and Round the World cruises. Cunard operates the Queen
CONTACTS: Note: Officers with more than one job title may be Mary 2 and Queen Victoria. AIDA Cruises operates in the
intentionally listed here more than once. German-speaking cruise market and Ibero Cruises caters to
Micky Arison, CEO the Spanish-speaking cruise market in Southern Europe.
Howard S. Frank, COO/Vice Chmn. Seabourn Cruise Line offers luxury cruises on its combined
David Bernstein, CFO/Sr. VP three yachts, with three more scheduled to be added by
Arnaldo Perez, General Counsel/Sr. VP/Corp. Sec. 2011. Ocean Village operates informal and discovery
Larry Freedman, Chief Acct. Officer/VP/Controller cruises for younger, more active passengers, though it is due
Richard D. Ames, Sr. VP-Shared Svcs. to be phased out starting in November 2009, with its
Michael Thamm, Pres., AIDA Cruises remaining ships transferred to P&O Cruises Australia. The
Gerald R. Cahill, CEO/Pres., Carnival Cruise Lines
Ann Sherry, CEO-Carnival Australia
company also owns Holland America Tours and Princess
Micky Arison, Chmn. Tours, which are tour operators in Alaska and the Canadian
Alan B. Buckelew, CEO-P&O Princess Cruises Int'l Yukon. These companies offer lodging, chartered
motorcoaches, rail cars, luxury day boats and sightseeing
Phone: 305-599-2600 Fax: 305-406-4700
packages. The firm has six ships scheduled to enter service
Toll-Free: in 2010, with another seven planned by June 2012. In 2009,
Address: 3655 NW 87th Ave., Miami, FL 33178-2428 US the company’s North American revenue was 52%, with the
remainder coming mainly from the Western European
market.
2009 Sales: $13,157,000 2009 Profits: $1,790,000 U.S. Stock Ticker: CCL
SALARIES/BENEFITS:
Savings Plan: Y Stock Purch. Plan: Y Second Exec. Salary: $880,000 Bonus: $2,206,116
CATHAY PACIFIC AIRWAYS LTD www.cathaypacific.com

Airline
Cargo Services Cathay Pacific Airways Ltd., a Hong Kong-based airline that
Flight Catering is roughly 42% owned by Swire Pacific Ltd., flies to 119
Laundry Services locations in 37 countries and territories. Cathay Pacific
Travel Agency carried 24.6 million passengers in 2009 to destinations
including Adelaide, Amsterdam, Berlin, Boston, Chennai,
Copenhagen, Dubai, Delhi, Guadalajara, Hamburg,
Melbourne, New Orleans, Singapore and Toronto. Its fleet of
128 aircraft includes both Boeing and Airbus aircraft and has
BRANDS/DIVISIONS/AFFILIATES: an average age of 10.8 years. Cathay also has orders for 31
Swire Pacific Ltd new aircraft, due between 2010 and 2012: 10 Boeing 747
Hong Kong Dragon Airlines Limited (Dragonair)
freighters, as well as 13 Boeing 777-300ER and eight Airbus
Cathay Pacific Catering Services (HK) Limited
Cathay Holidays Limited
A330-300 passenger jets. Wholly-owned subsidiary airline,
Hong Kong Airport Services Limited Hong Kong Dragon Airlines Limited (Dragonair), offers flights
Vogue Laundry Service Limited to 30 destinations in 10 countries and territories. Both
Dragonair and Cathay provide cargo services throughout
their flight network. The airline is a member of the oneworld
alliance, which is one of the largest airline alliances in the
CONTACTS: Note: Officers with more than one job title may be world; it also has code-share agreements with 14 airlines,
intentionally listed here more than once. including American Airlines; Japan Airlines; Qantas; Finnair;
Anthony N. (Tony) Tyler, CEO and British Airways. The firm also operates four additional
John Slosar, COO wholly-owned subsidiaries: Cathay Pacific Catering Services
William Chau, Dir.-Personnel (HK) Limited, which serves over 30 airlines and produces
Edward Nicol, Dir.-Info. Mgmt. more than 35,000 meals daily; Cathay Holidays Limited, the
Christopher Gibbs, Dir.-Eng. company’s tour subsidiary that offers hotel and travel
Nick Rhodes, Dir.-Flight Oper. packages; Hong Kong Airport Services Limited, one of the
James Barrington, Dir.-Corp. Dev. largest ramp handling companies in Hong Kong; and Vogue
Quince Chong, Dir.-Corp. Affairs
James E. Hughes-Hallett, Dir.-Finance
Laundry Service Limited, which provides laundering and dry-
Ivan Chu, Dir.-Service Delivery cleaning services to over 20 airlines and 30 hotels.
Christopher (Chirs) Pratt, Chmn. Additionally, the company owns 18.1% of Air China Limited;
Rupert Hogg, Dir.-Cargo 60% of AHK Air Hong Kong Limited; 27.45% of Hong Kong
Phone: 852-2747-5210 Fax: 852-2810-6563 Aircraft Engineering Company Limited; and 10% of Hong
Kong Air Cargo Terminals Limited.
Toll-Free:
Address: 35th Fl., 2 Pacific Place, 88 Queensway, Hong Kong, Employees are offered medical and dental coverage;
China retirement plans and various insurance plans; staff facilities
and company transportation in Hong Kong; and discounted
airline travel.
2009 Sales: $8,613,940 2009 Profits: $603,690 U.S. Stock Ticker: CPCAY.PK
SALARIES/BENEFITS:
CEDAR FAIR LP www.cedarfair.com

National: Resorts: Cruise Ships: Rental Cars: Tour Operators: Theme Parks: Y
Amusement Parks
Water Parks Cedar Fair, L.P. owns and operates 11 amusement parks,
Hotels six outdoor water parks, one indoor water park and five
Camping hotels. These include Cedar Point, in Sandusky, Ohio;
Marina Knott's Berry Farm, in Buena Park, California; Dorney Park &
Wildwater Kingdom, in South Whitehall Township,
Pennsylvania; Valleyfair, in Shakopee, Minnesota; Worlds of
Fun, in Kansas City, Missouri; Geauga Lake & Wildwater
Kingdom, in Aurora, Ohio; Michigan's Adventure, near
BRANDS/DIVISIONS/AFFILIATES: Muskegon, Michigan; Kings Island near Cincinnati, Ohio;
Castaway Bay Kings Dominion near Richmond, Virginia; Carowinds in
Valleyfair
Charlotte, North Carolina; Great America located in Santa
Dorney Park
Wildwater Kingdom
Clara, California; Canada’s Wonderland near Toronto,
Worlds of Fun Canada; and Castaway Bay Indoor Waterpark Resort in
Knott's Berry Farm Sandusky, Ohio. Three of the outdoor water parks are
Michigan's Adventure located adjacent to Cedar Point, Knott's Berry Farm and
Paramount Parks Worlds of Fun; the fourth is located near San Diego; and the
fifth is in Palm Springs, California. Cedar Point’s only year-
CONTACTS: Note: Officers with more than one job title may be round hotel is Castaway Bay, an indoor water park resort.
intentionally listed here more than once. Castaway Bay features a tropical Caribbean theme with 237
Richard L. Kinzel, CEO hotel rooms centered around a 38,000-square-foot indoor
Jacob T. Falfas, COO water park. The park's largest hotel, the Hotel Breakers, has
Richard L. Kinzel, Pres. more than 600 guest rooms. Located near the Causeway
Peter J. Crage, CFO/Corp. VP-Finance entrance to the park is Breakers Express, a 350-room,
Craig J. Freeman, Corp. VP-Admin. limited-service seasonal hotel. Cedar Point also features the
Duffield E. Milkie, General Counsel/Corp. VP Sandcastle Suites Hotel, which features 187 suites, a
Robert A. Decker, Corp. VP-Planning & Design courtyard pool, tennis courts and the Breakwater Cafe, a
Brian C. Witherow, VP/Corp. Controller
H. Philip Bender, Regional VP
contemporary waterfront restaurant. The park also owns and
Richard A. Zimmerman, Regional VP operates the Cedar Point Marina, Castaway Bay Marina and
Richard L. Kinzel, Chmn. Camper Village. Additionally, the company owns Star Trek:
The Experience, an interactive adventure in Las Vegas,
Phone: 419-627-2233 Fax: 419-627-2260
Nevada, and has a management contract for Gilroy Gardens
Toll-Free: Family Theme Park in Gilroy, California. Across the parks,
Address: 1 Cedar Point Dr., Sandusky, OH 44870 US the firm entertained more than 21 million visitors in 2009. In
August 2009, the firm sold 87 acres of land adjacent to
Canada’s Wonderland to the Vaughan Health Campus of
Care.
2009 Sales: $916,075 2009 Profits: $35,429 U.S. Stock Ticker: FUN
2007 Sales: $986,973 2007 Profits: $-4,491 Employees: 34,600
SALARIES/BENEFITS:
CENTRAL JAPAN RAILWAY COMPANY www.jr-central.co.jp

Railroad
Travel Agency Services Central Japan Railway Company, also known as JR Central
Retail Operations or JR Tokai, operates primarily in Tokaido Shinkansen, the
Real Estate Sales & Leasing main transportation artery linking Japan’s principal
Construction Services metropolitan areas of Tokyo, Nagoya and Osaka. The
Food & Beverage Sales company also operates a network of 12 conventional lines
Insurance Agency Services centered in the Nagoya and Shizuoka areas. JR Central has
Hotel Operation 404 stations that form an integrated network with the Tokaido
Shinkansen station, which has a line running to Tokyo using
BRANDS/DIVISIONS/AFFILIATES: new trains with a top speed of 167 mph. In total, the firm
JR Central operates 1,224 miles of track and manages 4,615 rolling
JR Tokai
stock cars. Chuo Shinkansen, one of the company’s top
Shinkansen Trains
Chuo Shinkansen
projects in development, is a transport system of
JR Tokai Tours superconducting magnetically levitated trains with an
JR Tokai Real Estate Co., Ltd. estimated maximum operating speed of over 300 mph. The
JR Tokai Information Systems Co. technology being researched and developed by JR Central
JR Tokai Hotels Co., Ltd. to support its Chuo Shinkansen system is the
Superconducting Maglev system. The Maglev test line runs
CONTACTS: Note: Officers with more than one job title may be about 11 miles. In collaboration with JR West, JR Central
intentionally listed here more than once. also developed the Shinkansen rolling stock Series N700,
Yoshiomi Yamada, Pres. which conserves energy by reducing body weight and
Sumio Atsuchi, Chief Dir.-Sales running resistance with its body inclining system. These
Yoshito Tsubouchi, Dir.-Human Resources reductions can improve energy efficiency by 32%. Although
Makoto Baba, Dir.-Legal Affairs transportation accounts for 80% of JR Central’s total
Shin Kaneko, Chief Dir.-Gen. Planning revenue, the firm is also involved in retail operations and real
Katsumi Miyazawa, Dir.-Public Rel. estate, among other sectors. The company has over 30
Hidenori Fujii, Dir.-Finance subsidiaries, all based in Japan, including JR Tokai Tours;
Masayuki Matsumoto, Vice Chmn.
Koushi Akutsu, Exec. VP
JR Tokai Real Estate Co.; JR Tokay Bus Co.; Tokai
Toyonori Noda, Exec. VP Transport Services Co.; JR Tokai Information Systems Co.;
Kouei Tsuge, Exec. VP JR Tokai Construction Co.; and JR Tokai Hotels Co. In
Yoshiyukui Kasai, Chmn. December 2009, JR Central announced plans to acquire the
Phone: 81-52-564-2413 Fax: 81-52-587-1300 outstanding ownership of Nagoya Terminal Building Co., Ltd.
In January 2010, the firm announced strategic alliances with
Toll-Free:
two U.S. companies, U.S.-Japan High-Speed Rail and U.S.-
Address: JR Central Towers 1-1-4, Meieki, Nakamura-ku, Japan MAGLEV, to develop high-speed rail systems in the
Nagoya, 450-6101 Japan U.S.
2009 Sales: $15,702,500 2009 Profits: $1,260,500 U.S. Stock Ticker: CJPRF
2008 Sales: $15,594,700 2008 Profits: $1,597,700 Int’l Ticker: 9022 Int’l Exchange: Tokyo-TSE
SALARIES/BENEFITS:
CESKE AEROLINIE AS www.csa.cz

Airline
Charter Flights Ceske Aerolinie AS (CSA), also known as Czech Airlines, is
Ground Services & Aircraft Maintenance the national, government-owned airline of the Czech
Travel Agency Republic. It maintains a fleet of 51 airplanes, which it obtains
Travel-Related IT Products from three manufacturers. It flies Airbus jets for medium-
and long-haul flights, Boeing 737s for mid-range travel and
ATR Aircraft for shorter trips. Cooperating with 24 airlines,
including its membership in the Sky Team Alliance, CSA flies
to 135 destinations in 48 countries in five geographical
BRANDS/DIVISIONS/AFFILIATES: segments: Czech Republic, Western Europe, Eastern
Sky Team Alliance Europe, Middle and Far East and the U.S. and Canada.
CSA Support s.r.o.
Czech Airline Charter offers flights year round to many of the
Slovak Air Services s.r.o.
CSA Services s.r.o.
main European tourist destinations and sells duty-free
CSA Airtours AS merchandise on board its planes and on the ground in
Amadeus Marketing CSA, s.r.o. Prague Airport. The firm provides other services through its
Czech Airline Handling subsidiaries. CSA Support s.r.o. conducts ground services at
Czech Airline Charter the Prague Ruzyne Airport, while Slovak Air Services s.r.o.
handles ground operations in Bratislava, Slovakia. CSA
CONTACTS: Note: Officers with more than one job title may be Services s.r.o. supplies call center services for CSA’s
intentionally listed here more than once. customer relations programs, taking reservations and
Hana Hejskova, Mgr.-Comm. answering questions about schedules, for example. Czech
Miroslav Dvorak, Chmn. Airlines Cargo provides transportation of airmail on Czech
Phone: 420-220-111-111 Fax: 420-220-116-303 Airlines flights. Czech Airline Handling provides baggage
loading; cleaning and maintenance of aircrafts; and cargo
Toll-Free:
and mail handling. Lastly, it operates CSA Airtours AS, a
Address: Ruzyne Airport, Prague, 160 08 Czech Republic travel agency. Besides these wholly-owned subsidiaries, it
also owns 65% of Amadeus Marketing CSA, s.r.o., which
offers online tourism-related IT products and professional
training for its systems. In May 2010, Government of the
Czech Republic announced a plan for restructuring Czech
Airlines. It will emphasize the core business and change the
transportation network model.
SALARIES/BENEFITS:
CHINA AIRLINES www.china-airlines.com

Airline
Aircraft Maintenance & Repair Services China Airlines provides passenger and freight air service. Its
passenger services accounted for 58% of its 2009 total
sales; freight services, 37%; and other services, 5%. It
operates a fleet of approximately 66 aircraft, which consists
of 46 passenger jets and 20 freighters. The company flies to
92 cities in 29 countries in Europe, Asia, America, Oceania
and Taiwan. China Airlines’ destinations include
Amsterdam, Rome, Tokyo, Hong Kong, Bangkok, Hanoi,
BRANDS/DIVISIONS/AFFILIATES: New Delhi, Honolulu, Los Angeles, New York, San
CAL-Dynasty International, Inc. Francisco, Atlanta, Sydney and Frankfurt. The carrier has a
CAL-Asia Investment, Inc.
total of 23 subsidiaries. Its fully-owned subsidiaries include
HwaHsia Company, Ltd.
Freighter Princess Ltd.
CAL-Dynasty International, Inc.; Dynasty Properties Co.,
Freighter Queen, Ltd. Ltd.; Dynasty Hotel of Hawaii, Inc.; CAL-Asia Investment,
Freighter Prince Ltd. Inc.; Hwa Hsia Company Ltd.; Freighter Queen Ltd.;
Dynasty Hotel of Hawaii, Inc. Freighter Prince Ltd.; Freighter Princess Ltd.; Yestrip Cp.
Dynasty Properties Co., Ltd. Ltd.; Cal Park Co. Ltd; Cal Hotel Co. Ltd; Taoyeou Co., Ltd.;
and Taiwan Airport Services (Samoa) Co. Ltd. China
CONTACTS: Note: Officers with more than one job title may be Airlines maintains codeshare agreements with Alitalia; Delta
intentionally listed here more than once. Air Lines; Czech Airlines; Garuda Indonesia; Korean Air;
Huang-Hsiang Sun, Pres. Northwest Airlines; Thai Airways International; and Vietnam
Guoxing Zhou, Deputy Gen. Mgr.-Mktg. Airlines. The firm is 39.61%-owned by China Aviation
Deji Liang, Deputy Gen. Mgr.-Eng. & Repair Development Foundation, an agency of the Chinese
JiongCang Zhang, Head-Finance government.
Binghuang Shi, Deputy Gen. Mgr.-Service Employees are offered medical insurance, discounted tickets
Nalheng Liu, Deputy Gen. Mgr.-Cargo
Hsing-Hsiung Wei, Chmn.
and retirement benefits.
Phone: 886-3-399-8888 Fax: 866-2-2514-6005
Toll-Free:
Address: No. 1, HangZhan S. Rd., Dayuan Township, Taoyuan
County, Taiwan
2008 Sales: $4,128,330 2008 Profits: $-1,017,340 Int’l Ticker: 2610 Int’l Exchange: Taipei-TPE
SALARIES/BENEFITS:
CHINA EASTERN AIRLINES CORP LTD www.ceair.com

Airline
Cargo & Mail China Eastern Airlines Corp., Ltd. (CE Airlines) is one of the
three largest air carriers in China and is the primary air
carrier serving Shanghai. The firm accounted for
approximately 18.6% of the total commercial air traffic
handled by Chinese airlines. It operates a fleet of 257
aircraft, including 11 jet freighters and 231 passenger jets,
each with a capacity of over 100 seats. The firm operates
primarily from Shanghai’s Hongqiao Airport, where it
BRANDS/DIVISIONS/AFFILIATES: accounted for 37 % of all traffic in 2009, and Pudong
Shanghai Airlines Co., Ltd. International Airport, where it was responsible for 28% of
traffic. CE Airlines operates 6,894 flights per week, serving
a route network that covers 146 domestic and foreign cities
in 21 countries. It operates over 5,797 domestic flights per
week, which generated 73.3% of its passenger revenues.
The company’s most heavily traveled domestic routes link
Shanghai to China’s large commercial and business centers,
such as Beijing, Guangzhou and Shenzhen. CE Airlines also
CONTACTS: Note: Officers with more than one job title may be operates about 304 flights per week to and from Hong Kong,
intentionally listed here more than once. originating from Shanghai and 17 other major cities in
Ma Xulun, Pres. eastern, northern and western China. In addition, the
Wu Yongliang, CFO company operated approximately 42 flights per week
Luo Zhuping, Sec. between mainland China and Taiwan. Its regional routes
Ru Fan, VP accounted for 5.0% of its passenger revenues. The firm
Zhang Jianzhong, VP operates approximately 752 international flights per week,
Li Yangmin, VP serving 49 cities in 20 countries, primarily linking Shanghai to
Zhao Jinyu, VP major cities in Asian and Southeast Asian countries and
Liu Shaoyong, Chmn.
certain European, U.S. and Australian cities. Revenues from
Phone: 86-21-6268-6268 Fax: 86-21-6268-6116 international operations generated 21.7% of passenger
Toll-Free: revenues. CE Airlines has 11 wholly- and majority-owned
Address: 2550 Hongqiao Rd., Hongqiao International Airport, subsidiaries. China Eastern Air Holding Co. (CEA Holding
Shanghai, 200335 China Co.) is the parent company of China Eastern Airlines. In
January 2010, the company acquired Shanghai Airlines Co.,
Ltd. for $1.3 billion.
2009 Sales: $5,849,510 2009 Profits: $79,260 U.S. Stock Ticker: CEA
SALARIES/BENEFITS:
CHINA LODGING GROUP LTD www.htinns.com

Hotels & Resorts
China Lodging Group, Limited is a China-based holding
group for hotels. The firm conducts operations through
HanTing Inn & Hotels, a leading chain of economy hotels.
The company’s properties include about 236 hotels across
39 cities, mostly in western China. China Lodging employs
both a lease-and-operate model, which is used to directly
operate hotels in prime locations, and a franchise-and-
manage model, which is used to expand network coverage.
BRANDS/DIVISIONS/AFFILIATES: The firm has three primary brands: HanTing Express Hotels;
HanTing Express Hotels HanTing Seasons Hotels; and HanTing Hi Inn. The flagship
HanTing Seasons Hotels
HanTing Express Hotels is targeted towards value-conscious
HanTing Hi Inn
travelers and workers. The premium HanTing Seasons
Hotel is geared primarily towards corporate managers and
owners of small- to mid-level business. The HanTing Hi Inn
serves budget customers. The company hopes to harness
rapidly growing levels of leisure travel and disposable
income in China to help fuel its growth. In March 2010, the
CONTACTS: Note: Officers with more than one job title may be company became listed on the NASDAQ stock index.
Tuo (Matthew) Zhang, CEO
Min (Jenny) Zhang, CFO
Haijun Wang, Exec. VP
Qi Ji, Exec. Chmn.
Phone: 86-21-51539477 Fax:
Toll-Free:
Address: 5th Fl., Bl. 57, #461 Hongcao Rd., Xuhui District,
Shanghai, 200233 China
2009 Sales: $ 2009 Profits: $ U.S. Stock Ticker: HTHT
SALARIES/BENEFITS:
CHINA SOUTHERN AIRLINES CO LTD www.csair.com

Airline
Air Cargo & Mail Services China Southern Airlines Co., Ltd. (CSA), part of China
Southern Air Holding Company (CSAHC), provides
commercial airline services throughout China, Hong Kong
and Macau regions, Southeast Asia and other parts of the
world. The airline carried 66.3 million passengers in 2009.
The company also provides air cargo and mail services. The
firm flies to 905 cities in 169 countries with a fleet of 378
aircraft. CSA’s primary hub is in Guangzhou, China, with
BRANDS/DIVISIONS/AFFILIATES: additional regional route bases in 13 of China’s provincial
Xiamen Airlines Co., Ltd. capitals and commercial centers. The company conducts a
Zhuhai Airlines Co., Ltd.
portion of its airline operations through its five airline
Chongqinq Airlines Co., Ltd.
Southern Airlines Group
subsidiaries: Xiamen Airlines; Shantou Airlines; Zhuhai
Guizhou Airlines Co., Ltd. Airlines; Chongqing Airlines; and Guizhou Airlines. CSA
China Southern West Australian Flying College owns a 55% equity interest in Guangzhou Nanland Air
Guangzhou Nanland Air Catering Company Limited Catering Co., Ltd., which provides in-flight meals, snacks,
drinks and related services for all of the company’s flights
originating in Guangzhou and substantially all other flights
CONTACTS: Note: Officers with more than one job title may be departing from Guangzhou Baiyun Airport. In 2009,
intentionally listed here more than once. domestic passenger service accounted for 78% of total
Tan Wan Geng, Pres. revenue; Hong Kong, Macau and Taiwan passenger service
Xu Jie Bo, CFO/Exec. VP 1.8%; International passenger service 11%; Cargo and mail
Hu Chen Jie, CIO service 5.3%; and other services accounted for 3.3%. The
Zhang He Ping, Chief Engineer company has a pilot training program in cooperation with the
Chen Wei Hua, Chief Legal Adviser Beijing Aeronautics and Aviation University whereby trainees
Su Liang, Chief Economist have two years of theoretical training then receive flight
Xie Bing, Corp. Sec. training at China Southern West Australian Flying College
Zhang Zheng Rong, Chief Pilot
Si Xian Min, Chmn.
Pty Ltd. In March 2010, CSA announced an expansion of its
Premium Economy Class service on all domestic flights.
Phone: 86-20-8613-0870 Fax:
Toll-Free:
Address: 278 Ji Chang Rd., Guangzhou, 510405 China
2009 Sales: $8,230,310 2009 Profits: $52,570 U.S. Stock Ticker: ZNH
2008 Sales: $8,089,000 2008 Profits: $-700,000 Int’l Ticker: 1055 Int’l Exchange: Hong Kong-HKEX
SALARIES/BENEFITS:
CHOICE HOTELS INTERNATIONAL INC www.choicehotels.com

Hotels
Motels Choice Hotels International, Inc. is one of the world’s largest
Suites franchisers of hotel properties. It has 6,021 hotels open and
Franchising 843 hotels under development in 49 states, Washington D.C.
and over 40 foreign countries and territories around the
globe. More than 1,165 of these hotels are international.
The firm’s 11 proprietary brand names include Comfort Inn,
Comfort Suites, Quality, Clarion, Sleep Inn, Econo Lodge,
Rodeway Inn, MainStay Suites, Suburban Extended Stay
BRANDS/DIVISIONS/AFFILIATES: Hotel, Cambria Suites and the Ascend Collection. Choice
Econo Lodge Hotel’s business is based on franchise revenues that consist
MainStay Suites
of initial fees and ongoing royalty fees. The company also
Rodeway Inn
Quality Inn
collects marketing and reservation fees to support
Clarion Hotels centralized activities. The Econo Lodge and Rodeway Inn
Comfort Inn brands compete in the limited-service economy market; the
Sleep Inn Comfort Inn, Comfort Suites and Sleep Inn brands compete
Comfort Suites in the limited-service midscale without food and beverage
market; the MainStay brand and the Extended Stay Hotel
CONTACTS: Note: Officers with more than one job title may be brand compete in the extended stay market; and the Clarion
intentionally listed here more than once. and Quality brands compete primarily in the full-service
Stephen P. Joyce, CEO midscale with food and beverage market. The firm’s largest
Stephen P. Joyce, Pres. brand is Comfort, which provides mid-scale rooms without
David White, CFO food and beverage service, targeted primarily to business
Bruce N. Haase, Exec. VP-Mktg. and leisure travelers. To support its hotel operations, Choice
Patrick Cimerola, Sr. VP-Human Resources Hotels maintains call centers, proprietary web sites and
Patrick Pacious, Sr. VP-IT global distribution systems to help deliver customers to
Patrick Cimerola, Sr. VP-Admin. franchisees through multiple channels. Through these
Bruce Haase, Exec. VP-Global Brand Oper.
Patrick Pacious, Sr. VP-Corp. Strategy
channels, customers can check hotel rates and locations as
Mary Beth Knight, Sr. VP-e-commerce well as make reservations and apply for the company loyalty
Anne Madison, Sr. VP-Corp. Comm. program. In February 2010, the company announced the
Scott Oaksmith, Controller opening of six newly added properties in Poland.
William Carlson, Sr. VP-Performance Analytics & Loyalty Employees are offered a 401(k) plan; an employee stock
David Pepper, Sr. VP-Global Dev. purchase plan; medical, dental, vision and prescription
Bret Limage, Assistant General Counsel/Assistant Sec. coverage; life insurance; accidental death and
Ron Parisotto, Assistant General Counsel/Assistant Sec.
Stewart W. Bainum, Jr., Chmn.
dismemberment coverage; flexible spending accounts;
disability coverage; long term care coverage; an employee
Phone: 301-592-5000 Fax: 301-592-6157 assistance program; paid leave; tuition reimbursement;
Toll-Free: adoption assistance; legal services; hotel discounts;
Address: 10750 Columbia Pike, Silver Spring, MD 20901 US employee banking; pet insurance; and vendor/retail
discounts.
2009 Sales: $564,178 2009 Profits: $98,250 U.S. Stock Ticker: CHH
SALARIES/BENEFITS:
CIA MEXICANA DE AVIACION www.mexicana.com

Regional Airlines
Cargo Services CIA Mexicana de Aviacion, a wholly-owned subsidiary of
Nuevo Grupo Aeronautico, is one of Mexico’s leading airlines
and serves over 65 destinations in Mexico, the U.S.,
Canada, Central America, South America and Europe.
Serving 9 million passengers annually, the company flies to
13 destinations in Mexico: Cancun, Ciudad de Mexico,
Culiacan, El Bajio/Leon, Guadalajara, Los Cabos, Mazatlan,
Mexicali, Monterrey, Morelia, Puerto Vallarta, Tijuana and
BRANDS/DIVISIONS/AFFILIATES: Zacatecas. It also offers flights to Chicago, Dallas, Denver,
MexicanaClick Fresno and Las Vegas in the U.S., among others; Calgary,
MexicanaLink
Montreal, Toronto and Vancouver in Canada; Guatemala,
Oneworld Alliance
MexicanaGO
Havana, Panama, San Jose and San Salvador in Central
MexicanaElite America; Bogota, Buenos Aires, and Caracas in South
America; and Madrid and London in Europe. The company
also operates MexicanaClick and MexicanaLink, its two
domestic subsidiary airlines. Mexicana’s fleet consists of 28
Airbus A320s, 25 Airbus A319s, 10 Airbus 318s, two Airbus
CONTACTS: Note: Officers with more than one job title may be A330s, two Boeing 767-300s and two Boeing 767-200s.
intentionally listed here more than once. MexicanaClick’s fleet consists of 16 F100s and 19 B717s,
Manuel Borja Chico, CEO and MexicanaLink’s fleet consists of 15 CRJ-200s. The
Felix Manuel Sanchez Gutierrez, COO company is a member of the oneworld alliance, an airline
Gabriel Balzaretti, Exec. VP-Sales alliance consisting of 10 airlines. It has code-share, e-
Ricardo A. Baston, Chief Planning Officer ticketing, frequent flyer and check-in agreements with
Gaston Azcarraga Andrade, Chmn. Aeromar, Air New Zealand, MexicanaClick, MexicanaLink,
Phone: 52-55-5448-0990 Fax: 52-55-5687-8786 Avianca and Lufthansa. As a member of oneworld, the
Toll-Free: company offers its flyers a network consisting of 700
Address: Xola No. 535, Piso 30, Col. Del Valle, DF 03100 Mexico destinations in 150 countries. The firm offers MexicanaGO,
its frequent-flyer program, which allows customers to earn
and redeem miles and points under the loyalty programs of
all the other airlines that comprise the oneworld alliance. It
also offers MexicanaElite, an exclusive service class for
customers which offers an in-flight menu, lounges at all
major airports to which the airline flies and other services.
2005 Sales: $ 2005 Profits: $ Parent Company: NUEVO GRUPO AERONAUTICO
SALARIES/BENEFITS:
CLUB MEDITERRANEE SA www.clubmed.com

Resort Hotels
Tour Marketing/Packaging Club Mediterranee S.A. (Club Med) is an international
Cruise Ships operator of resort hotels and tours, operating in over 40
Seminars, Conventions & Event Planning countries worldwide. Club Med is known for being the
Gyms originator of all-inclusive vacations, which means that every
Licensed Apparel Products meal, drink, activity and amenity is included in the price of
the vacation. The core business of the company is the
operation of vacation villages, resorts organized like small
towns. These villages and villas include streets with shops
BRANDS/DIVISIONS/AFFILIATES: and houses and feature a large number of luxury
Club Med accommodations in hand-picked locations. The company
Club Med Decouverte
operates approximately 80 properties, concentrated in
equatorial locations, including the Caribbean, Southeast Asia
and the Mediterranean. It also operates two ski resorts. The
company sells licensed products such as sportswear and
children's clothing. In addition, Club Med offers Club Med
Decouverte, a tour guide service that takes small groups to
places such as Phuket, Cancun Yucatan as well as weekend
CONTACTS: Note: Officers with more than one job title may be getaways to Venice, Istanbul and other well-known cities.
intentionally listed here more than once. The company organizes corporate events, weddings and
Henri G. d'Estaing, CEO other events at its villages and other venues. In recent
Michel Wolfovski, CFO/Exec. VP years, the company has divested its jet tours, Club Met
Caroline Puechoultres, VP-Strategic Mktg. & Quality World and Club Med Gym operations as well as its resort in
Olivier Sastre, Sr. VP-Human Resources Bora Bora. In February 2010, the company signed an
Caroline Puechoultres, VP-Dev. agreement with Melco China Resorts Holding Limited to
Thierry Orsoni, VP-Comm. open its first Chinese resort village, the Sun Mountain Yabuli
Anne Bouferguene, Managing Dir.-Jet Tours Resort, which is scheduled to open in November 2010.
Patrick Calvet, VP-Villages, Europe & Africa
Caroline Puechoultres, VP-Asia-Pacific
Under the agreement, Club Med will operate and market the
Sylvain Rabuel, VP-Sales & Mktg. New Markets, Europe & Africa village and MCR will handle all ski activities.
Henri G. d'Estaing, Chmn.
Janyck Daudet, CEO/Pres., Latin America
Phone: 33-1-53-35-35-53 Fax: 33-1-53-35-36-16
Toll-Free:
Address: 11 Rue de Cambrai, Paris, 75019 France
2009 Sales: $1,801,630 2009 Profits: $-77,750 U.S. Stock Ticker: CU
2008 Sales: $1,938,630 2008 Profits: $2,600 Int’l Ticker: CU Int’l Exchange: Paris-Euronext
SALARIES/BENEFITS:
CNL FINANCIAL GROUP INC www.cnl.com

Real Estate Investment Trust
Banking Services CNL Financial Group is the flagship company for a group of
Commercial Financing real estate investment trusts (REITs) and financial services
Investment Advisory Services and advisory companies. CNL Fund Management Company
Real Estate Development & Management collaborates with prominent investment managers in the real
Health Care & Assisted Living Properties estate industry to create and manage real estate investment
Industrial Properties products. CNL Income Company, LLC is an advisor to CNL
Retail, Hotel & Entertainment Properties Lifestyle Properties (formerly CNL Income Properties), an
REIT primarily investing in lifestyle properties in the U.S. and
BRANDS/DIVISIONS/AFFILIATES: Canada. CNL Private Equity Corp. invests in business and
CNL Fund Management Company real estate opportunities and manages a select portfolio of
CNL Income Company, LLC
CNL’s private offerings and investments. CNL Real Estate
CNL Lifestyle Properties
CNL Commercial Real Estate
Advisors acquires, develops and manages real estate
CNL Private Equity Corp. investments across a wide variety of sectors. CNL Real
CNL Real Estate Advisors Estate & Development Corp. is a comprehensive
CNL Real Estate & Development Corp. development group specializing in master-planned
CNL Fund Advisors Company communities, corporate offices, urban infill and other mixed-
use projects throughout the Southeast U.S. CNL
CONTACTS: Note: Officers with more than one job title may be Commercial Real Estate provides real estate services
intentionally listed here more than once. including brokerage; property and facilities management;
James M. Seneff, Jr., CEO project management; commercial development and
Timothy J. Seneff, Pres. investment; and corporate services. CNL Securities Corp.
Tracy G. Schmidt, CFO sources capital for CNL and its joint venture partners. CNL
Lisa A. Schultz, Chief Human Capital Officer Fund Advisors Company provides mutual funds to global real
Joel Schwalbe, CIO estate securities. CNL Private Equity Corp., is a non REIT
Timothy J. Manor, General Counsel strategy that manages investments in both real estate and
Carolyn B. Gosselin, Chief Comm. Officer business opportunities. Other CNL related companies are
Tammy Tipton, Chief Acct. Officer/Sr. VP
Robert A. Bourne, Vice Chmn.
CNL Bank, which provides financial services; CNL Macquire
R. Byron Carlock, Jr., CEO/Pres., CNL Lifestyle Company LLC Global Growth Advisors, provides management and
Timothy Edmond, Pres., CNL Real Estate & Dev. administrative services to CNL Macquarie Global Growth
Paul Ellis, Pres., CNL Commercial Real Estate Trust, Inc.; and lastly CNL Macquire Global Growth Trust
James M. Seneff, Jr., Chmn. Inc., a private real estate investment trust company. In
Phone: 407-650-1000 Fax: 407-650-1011 March 2010, CNL Lifestyle Properties, Inc. acquired four
Toll-Free: 800-522-3863 California marinas for $55 million from Almar Management,
Inc.
Address: 450 S. Orange Ave., CNL Ctr. at City Commons,
Orlando, FL 32801-3336 US Employees of the firm receive educational assistance, a 529
college savings account, an adoption assistance program,
flexible spending accounts and medical, prescription, dental,
vision, disability and life insurance.
SALARIES/BENEFITS:
COACH USA LLC www.coachusa.com

Regional: Motels: Gambling Ships: Buses: Y Web Sites: Y Ski Resorts:
Bus Services
City Sightseeing Tours Coach USA, LLC, a subsidiary of U.K.-based Stagecoach
Charter Services Group plc, is a bus service provider in the U.S. and Canada.
Motorcoach Tours The company, through over 20 subsidiaries in North
America, operates bus routes, motorcoach tours, charters
and city sightseeing tours. The local companies owned by
Coach USA are independently managed and operated to
meet the needs of the communities they serve. Coach USA
is active primarily in three regions: the Northeast U.S., the
BRANDS/DIVISIONS/AFFILIATES: Midwest U.S. and Canada. In the Northeast region, the
Stagecoach Group plc company covers New York, New Jersey and Pennsylvania.
Gray Line New York Sightseeing
Services offered in the region include commuter and local
Chicago Trolley & Double Decker Co.
megabus.com
bus services; Newark Airport express shuttle services; and
charter and contract services. It also offers hop-on-hop-off
double-decker sightseeing bus tours of New York through
subsidiary Gray Line New York Sightseeing. In the Midwest
region, Coach covers seven states serving cities such as
Chicago and Milwaukee. Services offered in the region
CONTACTS: Note: Officers with more than one job title may be include charter and contract services; Chicago Airport bus
intentionally listed here more than once. service; and a school bus business in Milwaukee. The firm
Dale Moser, COO also operates hop-on-hop-off double-decker sightseeing bus
Dale Moser, Pres. tours of Chicago through subsidiary Chicago Trolley &
Don Carmichael, Sr. VP Double Decker Co. The company covers Quebec and
Phone: 201-225-7500 Fax: 201-225-7590 Ontario in Canada, with services primarily consisting of
Toll-Free: scheduled service and chartered service, as well as a
number of sightseeing bus tours and contract services.
Address: 160 S. Route 17 N., Paramus, NJ 07652 US
Coach also operates a megabus service in the North East
and Central regions of the U.S. and Canada through
megabus.com.
2005 Sales: $ 2005 Profits: $ Parent Company: STAGECOACH GROUP PLC
SALARIES/BENEFITS:
COLONY CAPITAL LLC www.colonyinc.com

Private Equity Colony Capital, LLC is a private international investment firm
focusing primarily on real estate related assets and operating
companies with a strategic dependence on such assets. The
firm has invested over $39 billion in over 8,500 assets since
1991. The company's current fund, its eighth, has stakes in
Station Casinos, a Las Vegas locals gaming business and
Native American gaming management company;
Meadowlands Xanadu, a retail development of a 2.2 million-
BRANDS/DIVISIONS/AFFILIATES: square-foot sports, leisure, shopping and entertainment
Colony Reality Partners LP location in New Jersey; Ambassy Court, a 484,000-square-
Colony Investment Management LLC
foot apartment building in Beijing; Brownfields, a platform
La Tour
Brownfields
specializing in the purchase, de-pollution and resale of
Carrefour SA contaminated industrial sites in Europe; La Tour, consisting
Challenger Financial Services of two private hospitals in Geneva, Switzerland; Challenger
Station Casinos Inc Financial Services Group, an Australian financial services
Meadowlands Xanadu company with $62.6 billion assets in management,
administration and advice; Accor SA, a French Hotel Group
CONTACTS: Note: Officers with more than one job title may be with 4,000 hotels and 500,000 rooms; and 9.1% public
intentionally listed here more than once. shares of Carrefour SA, a food retailer with 12,000 locations
Thomas J. Barrack Jr., CEO in 29 countries. The company has two subsidiaries Colony
Richard B. Saltzman, Pres. Reality Partners L.P., real estate investment company that
Mark M. Hedstrom, CFO acquires and manages commercial real estate properties
Jonathan Grunzweig, CIO and Colony Investment Management LLC, manages
Ronald M. Sanders, General Counsel/Principal investments for its clients. The firm operates through offices
Duyen Tran, VP-Oper. & Finance in Los Angeles, New York, Boston, Hawaii, Paris, Rome,
Toshio Masui, Dir.-New Bus. Dev., Japan London, Madrid, Beirut, Hong Kong, Beijing, Tokyo, Seoul
Brent Elkins, Contact-Investor Rel.
Richard S. Welch, Sr. VP-Finance
and Taipei. In April 2010, as a co-owner with the Station
Ed C. Daily, VP-Risk Mgmt. & Asset Mgmt. executives Frank and Lorenzo Fertitta, the company formed
Naji E. Boutros, Dir.-Middle East & North Africa a new entity called “PropCo” and would manage and have an
Henry G. Brauer, Sr. Managing Dir.-Colony Realty Partners LLC ownership stake in five of Station’s properties: Red Rock
Justin Chang, Principal Resort, Sunset Station, Boulder Station, Palace Station and
Thomas J. Barrack Jr., Chmn. the Wild Wild West in Nevada.
Sebastien Bazin, CEO-Colony Capital SAS/Managing Dir.-Europe
Phone: 310-282-8820 Fax: 310-282-8808
Toll-Free:
Address: 2450 Broadway, Santa Monica, CA 90404 US
SALARIES/BENEFITS:
COMAIR INC www.comair.com

Regional Airline
Comair, Inc. is a subsidiary of Delta Airlines. Operating as a
Delta Connection carrier, the firm controls a fleet primarily
consisting of Bombardier Canadair Regional Jet aircraft.
Comair’s fleet consists of models including CRJ-900s with 76
seats, CRJ-700s with 70 seats and CRJ-100s and 200s with
50 seats. The company was the first regional airline to
operate an all-jet fleet. Comair offers about 400 daily
scheduled flights to approximately 70 cities in the U.S. and
BRANDS/DIVISIONS/AFFILIATES: Canada from its various hubs. Comair serves roughly 6.5
Regional Handling Services million customers annually. The firm’s three major hubs are
Delta Connection
in Atlanta, Georgia, Cincinnati, Ohio and Detroit, Michigan. It
Delta Airlines Inc
also has various foci throughout the northeast such as New
York, Washington, D.C. and Boston. The company also
operates maintenance repair and overhaul services (MRO)
for its CRJ fleet. Services include line maintenance, heavy
maintenance, component repair, avionics repair and engine
services and leasing. Additionally, the firm offers customer
CONTACTS: Note: Officers with more than one job title may be service operations such as baggage assistance and other
intentionally listed here more than once. below-wing offerings. In early 2009, Delta consolidated the
John Bendoraitis, Pres. customer service operations of Comair and two other
Dan Dixon, CFO subsidiaries, Mesaba and Compass Airlines, into a new
Karla Russo, VP-Human Resources subsidiary called Regional Handling Services. In June 2009,
Melissa Johnson, CIO/VP-IT the firm announced it would close its maintenance base at
Dave Soaper, Sr. VP-Aircraft Oper. Orlando International Airport and lay off 81 employees.
Allen Messick, VP-Maintenance
Tracy Schneider, VP-In-flight Svcs.
Comair offers its employees life, AD&D, disability, medical,
dental and vision insurance; flexible spending accounts; paid
Phone: 859-767-2550 Fax: 859-767-2278 time off; a 401(k) plan; a profit sharing plan; and an
Toll-Free: 800-964-2550 employee assistance program.
Address: 77 Comair Blvd., Erlanger, KY 41018 US
2007 Sales: $1,190,800 2007 Profits: $ Employees:
2005 Sales: $ 2005 Profits: $ Parent Company: DELTA AIRLINES INC
SALARIES/BENEFITS:
Pension Plan: ESOP Stock Plan: Profit Sharing: Y Top Exec. Salary: $ Bonus: $
CONCUR TECHNOLOGIES INC www.concur.com

Software Manufacturer-Expense Reporting
Corporate Expense Management Solutions Concur Technologies, Inc. is a provider of business services
Professional Services and software products that automate processes involved in
Travel and Entertainment Expense Reporting Software the management of travel- and meeting-related corporate
Meeting Expense Reporting Software expenses. Its products are designed to automate and
streamline corporate expense reimbursement processes,
reduce operating costs and improve internal controls. The
firm's flagship products are Concur Expense, which provides
report preparation, report routing and approval, report
BRANDS/DIVISIONS/AFFILIATES: processing and data capture; Concur Travel & Expense,
Concur Expense which integrate online travel booking with automated
Ulysse Travel & Expense
expense reporting to provide unified end-to-end corporate
Concur Invoice
Concur Travel & Expense
travel procurement and expense reporting; Concur Cliqbook
Concur Cliqbook Travel, a corporate travel management software product that
Concur Connect. combines travel booking and expense reporting into an
Concur Mobile automated on-demand service; Concur Invoice; designed to
Concur Advantage automate and reduce the costs associated with the
management of the payment of vendor invoices; and Ulysse
CONTACTS: Note: Officers with more than one job title may be Travel & Expense; an on-demand service that allows users
intentionally listed here more than once. to manage expenses in stages, and also features integration
S. Steven Singh, CEO to existing back office systems, multicurrency and
Rajeev Singh, COO multilingual support. In addition, the company offers value-
Rajeev Singh, Pres. added services and software that integrate with the
John F. Adair, CFO company’s primary products. These include Concur Pay,
Michael Hilton, Exec. VP-Worldwide Mktg. Concur Audit, Concur Intelligence, Concur Meeting,
Kyle R. Sugamele, Chief Legal Officer/Corp. Sec. SmartExpense, Concur Advantage, and Concur Connect.
Michael L. Eberhard, Exec. VP-Bus. Dev. The company provides its solutions as a subscription service
John Torrey, Investor Rel.
Robert Cavanaugh, Exec. VP-Client Dev.
on an outsourced basis over the Internet or through a
Michael L. Eberhard, Exec. VP-Worldwide Sales dedicated telecommunications connection. In addition,
S. Steven Singh, Chmn. Concur offers professional services including consulting,
customer support and training. In March 2009, the firm
Phone: 425-702-8808 Fax: 425-702-8828
launched Concur Mobile, which allows users to make travel
Toll-Free: 800-401-8412 transactions on their Blackberry or mobile phone. In
Address: 18400 N.E. Union Hill Rd., Redmond, WA 98052 US December 2009, the company introduced Concur
Advantage, a value-added service that includes consulting
services, customized training, and managed services.
Employees are offered medical, dental and vision insurance;
life insurance; disability coverage; an employee assistance
program; flexible spending accounts; 401(k) plan; an
employee stock purchase plan; tuition reimbursement;
discounted health club memberships; cell phone discounts;
and discounted hardware and software.
2009 Sales: $247,596 2009 Profits: $25,677 U.S. Stock Ticker: CNQR
SALARIES/BENEFITS:
CONTINENTAL AIRLINES INC www.continental.com

Airline
Air Freight Continental Airlines, Inc. is a major international airline
engaged in the transportation of passengers, cargo and mail.
Including wholly-owned subsidiary Continental Micronesia,
Inc. (CMI) and regional flights operated on the company’s
behalf under capacity purchase agreements with other
carriers, the firm operates over 2,000 daily departures.
Continental has alliance agreements with ExpressJet
Airlines, Inc.; Chautauqua Airlines, Inc.; Champlain
BRANDS/DIVISIONS/AFFILIATES: Enterprises, Inc.; and Colgan Air, Inc. The company is also
Continental Micronesia, Inc. part of the Star Alliance, through which it has bilateral
Star Alliance
commercial agreements with 25 other Star Alliance
United Airlines
members, including reciprocal earning and redemption of
frequent flyer miles. Fellow members include Air China,
EgyptAir, South African Airways, Lufthansa and US Airways.
Continental flies to 118 domestic and 124 international
destinations and offers additional connecting service through
alliances with domestic and foreign carriers. The company
CONTACTS: Note: Officers with more than one job title may be directly serves 11 Canadian cities, 28 European cities, seven
intentionally listed here more than once. South American cities and four Asian cities, as well as 39
Jeffery Smisek, CEO cities in Mexico and Central America. Through its Guam
Mark Moran, COO/Exec. VP hub, CMI provides extensive service in the western Pacific.
Jeffery Smisek, Pres. Continental’s domestic operations are carried out primarily
Zane Rowe, CFO/Exec. VP through its hubs in Newark, New Jersey; Houston, Texas;
Jim Compton, Chief Mktg. Officer/Exec. VP and Cleveland, Ohio. In 2009, the company operated
Mike Bonds, Sr. VP-Human Resources & Labor Rel. roughly 75% of the average daily departures (ADD) from
Ron Anderson-Lehman, CIO/Sr. VP Newark; 84% of the ADD from Houston; and 65% of the ADD
Dante Marzetta, Sr. VP-Tech. Oper.
Jennifer Vogel, General Counsel/Sr. VP/Chief Compliance Officer
from Cleveland. As measured by 2009 available seat miles,
Mark Erwin, Sr. VP-Corp. Dev. & Alliances approximately 51% of the company’s mainline operations
Nene Foxhall, Sr. VP-Comm. & Gov't Affairs were dedicated to international traffic. Continental’s fleet
Gerald Laderman, Sr. VP-Finance/Treas. consists of 337 mainline jets and 264 regional aircraft. In
Mark Bergsrud, Sr. VP-Mktg. Programs & Dist. May 2010, the firm announced plans to merge with United
Leon Kinloch, Sr. VP-Pricing & Revenue Mgmt. Airlines, Inc., with the new company operating under the
Dave Hilfman, Sr. VP-Worldwide Sales United name. The combined company will hold 21% of seats
Bill Meeham, Sr. VP-Airport Svcs. in the U.S. market. In June 2010, Continental announced
Jeffery Smisek, Chmn. plans to introduce nonstop flights from its Houston hub and
Jacques Lapointe, Sr. VP-Procurement
Lagos, Nigeria.
Phone: 713-324-2950 Fax:
Toll-Free:
Address: 1600 Smith St., Houston, TX 77002 US
2009 Sales: $12,586,000 2009 Profits: $-282,000 U.S. Stock Ticker: CAL
SALARIES/BENEFITS:
Pension Plan: Y ESOP Stock Plan: Profit Sharing: Y Top Exec. Salary: $730,313 Bonus: $2,464,806
Savings Plan: Y Stock Purch. Plan: Y Second Exec. Salary: $590,400 Bonus: $1,793,340
CORPTRAV MANAGEMENT GROUP www.corptrav.com

Travel Agency
Corporate Travel Management CorpTrav Management Group, formerly Corporate Travel
Management Group, is one of the world’s leading travel
management firms. It offers its services to business travel
and corporate clients through its HighTouch service platform.
The company provides a 24-hour-a-day customer service
hotline staffed by its own people to help customers make
decisions regarding their trips. CorpoTrav also provides
reservation services via the Internet through ResMail Internet
BRANDS/DIVISIONS/AFFILIATES: (ResMail) as well as a 24-hour-a-day, 365-days-a-year call-in
Corporate Travel Management Group reservation service. The company’s web site provides links
ATP International Group
and information on airports, flight status, strikes, weather,
Oakbrook Travel/Emerald Cruises
HighTouch
hotels, travel warnings, visa/passport information and other
Get There travel needs. The firm uses various other technologies to
WebTech improve customer service, such as E-Track for management
Sabre Virtually There of unused refundable tickets; a Traveler Security and Data
ResMail Internet Suite for global traveler locating; GetThere for easy-to-use
convenient and flexible on-line booking; Virtually There to
CONTACTS: Note: Officers with more than one job title may be allow travelers to obtain their itinerary, invoice and receipt via
intentionally listed here more than once. the Internet; Cliqbook for on-line corporate travel booking at
Bonnie M. Lorefice, CEO reduced costs; and WebTech for data gathering and
Mona Lorefice Blankshain, COO reporting from the travel manager’s desktop. In addition to
Jane Batio, Pres. corporate services, the company owns and operates
Martin Metzler, VP-Sales, Southern Region Oakbrook Travel/Emerald Cruises, located in Lombard,
Andrea Dixit, Dir.-Corp. Comm. Illinois. Oakbrook is a full-service leisure travel agency
Lisa Donovan Berry, Sr. VP available to the company’s corporate clients, as well as
Barb Lea-Maijala, VP independent travelers. The firm offers its services worldwide
Phone: 630-691-9100 Fax: 630-691-1045 through its online service and offices in Illinois, Texas and
Toll-Free: 800-323-3823 California. Its global presence extends throughout such
Address: 450 E. 22nd St., Lombard, IL 60148 US places as Argentina, Bolivia, China, France, Germany, India
and the U.K. In April 2009, CorpTrav introduced No-Cost
Travel Management Consultations for corporations. In
February 2010, the firm signed a partnership with ATP
International Group, an international travel management
provider.
SALARIES/BENEFITS:
COSTCO TRAVEL INC www.costcotravel.com

Travel Agency
Costco Travel, Inc., a wholly-owned subsidiary of Costco
Wholesale Corporation, offers full-service discount vacation
planning and booking to Costco’s membership of over 50
million cardholders. Packages are featured in quarterly
magazine-style publications and stand-alone brochures
available in retail warehouse locations, and can also be
reviewed in detail at the firm’s web site. Costco Travel
negotiates and coordinates all travel arrangements on an in-
BRANDS/DIVISIONS/AFFILIATES: house basis, allowing customers to create custom vacations,
Costco Wholesale Corp choosing accommodations, transportation, sight-seeing tours
TrueEarnings Card
and length of stay. In addition to hotel, airline and car rental
arrangements, Costco Travel is a leading agent for cruise
ship bookings. A central toll-free phone number connects
Costco members to dedicated travel sales agents who
provide personalized booking details and price quotes.
Specialty vacations offered by the company include Disney-
themed vacations, escorted vacations and houseboat
CONTACTS: Note: Officers with more than one job title may be vacations. Through a partnership with American Express,
intentionally listed here more than once. Costco Travel offers customers the TrueEarnings Card, a
Jeffrey H. Brotman, Chmn.-Costco Wholesale Corp. credit card that provides members cash back rewards when
James D. Sinegal, CEO/Pres., Costco Wholesale Corp. used to pay hotel, restaurant, gas and travel bills.
Phone: 425-313-8100 Fax: Costco Travel offers employees health, dental and vision
Toll-Free: 877-849-2730 coverage; life and disability insurance; and an employee
Address: 999 Lake Dr., Issaquah, WA 98027 US stock purchase plan.
2005 Sales: $ 2005 Profits: $ Parent Company: COSTCO WHOLESALE CORP
SALARIES/BENEFITS:
Savings Plan: Y Stock Purch. Plan: Y Second Exec. Salary: $ Bonus: $
CRESTED BUTTE MOUNTAIN RESORT INC www.skicb.com

Ski Resort
Real Estate Crested Butte Mountain Resort, Inc. (CBMR) is part of the
Okemo, Vermont and Mount Sunapee, New Hampshire
family of resorts. The firm’s ski resort is located in the small
town of Mt. Crested Butte, which is near the larger town of
Crested Butte, Colorado, and is nestled within the Gunnison
National Forest in the Elk Mountain Range. In addition to
lodging and five restaurants, the 282-acre resort features
121 trails, a super-pipe, a terrain park, a kids’ terrain park, a
BRANDS/DIVISIONS/AFFILIATES: tubing hill, a snowshoe loop and 15 lifts, including three high-
Grand Lodge Hotel speed quad chairs. CBMR operates its lifts in the summer to
Lodge at Mountaineer Square (The)
serve hikers and mountain bikers, and hosts the Wildflower
Mountaineering Conference Center
Triple Peaks, LLC
Rush mountain bike race. Other programs include Nordic
CNL Lifestyle Properties, Inc. skiing, snowboarding, dog sledding, snowmobiling and
snowshoeing. Recently, the company installed a new fixed-
grip quad lift to access its premier ski-in/ski-out Prospect real
estate development; and it acquired the commercial units
and management of the Grand Lodge Hotel in Mt. Crested
CONTACTS: Note: Officers with more than one job title may be Butte, Colorado. The property is in the midst of a five-year,
intentionally listed here more than once. multi-million dollar, resort-wide overhaul. Part of this
Tim Mueller, CEO renovation effort culminated with the opening of The Lodge
Tim Mueller, Pres. at Mountaineer Square and the Mountaineering Conference
Ken Stone, Chief Mktg. Officer/VP Center. The Lodge is a luxury residential property featuring
Emily McCormack, Contact-Media condominium and hotel accommodations; and the 9,000
Gina Prout, Dir.-Public Rel., Mktg. Partnership & Sponsorships square foot Conference Center is reconfigurable to meet the
Phone: 970-349-2303 Fax: 970-349-2250 needs of diverse events.
Toll-Free: 800-810-7669 CBMR offers its employees skiing privileges at 11 Colorado
Address: 12 Snowmass Rd., Mt. Crested Butte, CO 81225 US resorts, affordable housing opportunities, discounts at its
food and beverage operations, rental shops and access to a
health club.
SALARIES/BENEFITS:
CTRIP.COM www.ctrip.com
Industry Group Code: 5615E Ranks within this company's industry group: Sales: 6 Profits: 3
Online Hotel & Flight Booking
Travel Agencies Ctrip.com International, Ltd., based in Shanghai, China, is a
leading travel service provider for hotel accommodations,
airline tickets and packaged tours. Customers can access
the company’s aggregated information and make bookings
online in Chinese or English at ctrip.com. Ctrip.com is
designed more for independent travel than for group
excursions, although services are offered for these as well.
The company does business with substantially all major
BRANDS/DIVISIONS/AFFILIATES: Chinese commercial airlines and has room supply
Ctrip.com relationships with approximately 7,700 hotels in China and
Ctrip Computer Technology Co., Ltd.
16,000 hotels internationally. Ctrip.com engages in various
Ctrip Travel Information Technology Co., Ltd.
Ctrip Travel Network Technology Co., Ltd.
marketing campaigns, including on-site promotions; cross
Starway Hotels Co., Ltd marketing with Chinese domestic airlines,
Software Hotel Information System Co., Ltd. telecommunications service providers and banks; online
Home Inns & Hotel Management Inc. marketing; traditional advertising; and customer awards
programs. The company has branch offices in 14 major
cities in China, maintains a network of ticketing and third-
CONTACTS: Note: Officers with more than one job title may be party agencies offices in over 50 cities in China. The firm is
intentionally listed here more than once. a holding company incorporated in the Cayman Islands, and
Min Fan, CEO conducts all business through its subsidiaries and affiliates,
Jane Jie Sun, CFO some of which include: Ctrip Computer Technology
James Jianzhang Liang, Chmn. (Shanghai) Co., Ltd.; Ctrip Travel Information Technology
Phone: 86-21-3406-4880 Fax: 86-21-5251-0000 (Shanghai) Co., Ltd.; Ctrip Travel Network Technology
Toll-Free: (Shanghai) Co., Ltd.; Ctrip Information Technology (Nantong)
Co., Ltd.; Starway Hotels (Shanghai) Co., Ltd.; and China
Address: No. 99 Fu Quan Rd., Shanghai, 200335 China
Software Hotel Information System Co., Ltd. In May 2009,
Ctrip completed its acquisition of Home Inns & Hotel
Management, Inc. for $50 million.
2009 Sales: $291,245 2009 Profits: $97,683 U.S. Stock Ticker: CTRP
SALARIES/BENEFITS:
DASSAULT AVIATION SA www.dassault-aviation.com

Business Jets Dassault Aviation S.A. engineers and produces civil and
Military Aircraft military aircraft. The company has three operating divisions:
Unmanned Combat Aircraft Dassault Falcon; Defense; and Space. The company’s
Aerospace Technology Falcon family of luxury business jets accounts for the
majority of total sales, making Dassault one of the largest
producers of business jets in the world. This line of aircraft
includes the Falcon 7X, a mid-size craft with three jets; the
Falcon 2000LX, a large business jet with two engines, and
BRANDS/DIVISIONS/AFFILIATES: the Falcon 900LX a large business jet with three engines.
Falcon The firm’s defense operations include the production of the
Rafale
Rafale and Mirage 2000 lines of aircraft as well as acting as
Mirage
nEUROn
the primary contractor for the European nEUROn
Falcon 7X Uninhabited Combat Aircraft Vehicle (UCAV) project.
Falcon 900LX Dassault’s space division develops pyrotechnics equipment
Falcon 2000LX for space and military aircraft, aerospace telemetry systems
and manned and unmanned vehicles for space travel.
Dassault offers its services through a number of subsidiaries,
CONTACTS: Note: Officers with more than one job title may be including Dassault Falcon Jet, which is responsible for
intentionally listed here more than once. Falcon production in the U.S.; Dassaul Aircraft Services;
Charles Edelstenne, CEO Dassault Falcon Jet Wilmington, which is responsible for
Jean-Jacques Cara, Sr. VP-Social Rel. & Human Resources customizing Falcon interiors in the U.S.; DFS Le Bourget;
Didier Gondoin, Sr. VP-R&D and Sogitec Industries, which offers simulation training and
Didier Gondoin, Sr. VP-Eng. documentation systems. Dassault’s subsidiaries have
Jacques Pellas, Corp. Sec. operations across France, as well as in the U.S., the U.K.,
Guy Piras, Exec. VP-Industrial Oper. South America, the Middle East and Asia.
Yves Robins, Sr. VP-Institutional Rel. & Corp. Comm.
Loik Segalen, VP-Economic & Financial Affairs
Alain Bonny, Sr. VP-Military Customer Support
Olivier Villa, Sr. VP-Civil Aircraft
Gerald Maria, Sr. VP-Total Quality
Claude Defawe, VP-National & Cooperative Military Sale
Charles Edelstenne, Chmn.
Eric Trappier, Exec. VP-Int'l
Guy Piras, Exec. VP-Procurement & Purchasing
Phone: 33-1-53-76-93-00 Fax: 33-1-53-76-93-20
Toll-Free:
Address: 9 Rond-Point des Champs-Elysees, Marcel Dassault,
Paris, 75008 France
2008 Sales: $4,684,520 2008 Profits: $466,420 Int’l Ticker: AM Int’l Exchange: Paris-Euronext
SALARIES/BENEFITS:
DAYS INN WORLDWIDE INC www.daysinn.com

Motels
Days Inn Worldwide, Inc., a subsidiary of Wyndham
Worldwide, operates one of the world’s largest franchised
hotel networks. Its operations span over 1,858 low-cost
hotels with a total of 149,633 rooms that are located
throughout the U.S. and around the world. These worldwide
locations include Argentina, Canada, China, Egypt, Hungary,
India, Jordan, Mexico, the Philippines, South Africa, the U.K.
and Uruguay, with openings planned in Japan, Morocco and
BRANDS/DIVISIONS/AFFILIATES: Korea. Every night, over 200,000 guests sleep in Days Inns.
Wyndham Worldwide The franchised hotels come in four varieties: Days Inn, a
Days Hotel
standard roadside motel; Days Hotel, a slightly larger
Days Inn & Suites
Days Inn Business Place
property, usually in an urban center or near an airport, that
TripRewards Card features restaurants, lounges and meeting and banquet
rooms in addition to guest rooms; Days Inn & Suites, similar
to Days Inn but providing larger rooms, often for guests who
plan to stay for relatively long periods of time; and Days Inn
Business Place, inns offering specialized services catering to
CONTACTS: Note: Officers with more than one job title may be the needs of business travelers. Some universal amenities
intentionally listed here more than once. that the chain offers its guests include hairdryers, alarm
Clyde Guinn, Pres. clocks and complimentary copies of USA Today. The firm
inspects and rates its properties three times per year. At the
Phone: 973-428-9700 Fax: 973-496-7658
company’s web site customers can make reservations online
Toll-Free: 800-329-7466 and access special promotions and other information.
Address: 1 Sylvan Way, Parsippany, NJ 07054 US Additionally, Wyndham's hotel group offers a best-available-
rate guarantee, providing its online customers with the lowest
rates available for all its hotel brands, including Days Inn. It
also offers the Wyndham Rewards Card, which allows
customers to earn points at any of Wyndham's hotel chains,
a total of more than 6,000 hotels. The program offers over
250 point-redemption options, and is one of the world’s
largest hotel loyalty programs based on the number of
participation hotels. The Mobile Days application allows
guest to connect to the nearest Days Inn location using a
mobile phone browser.
2005 Sales: $ 2005 Profits: $ Parent Company: WYNDHAM WORLDWIDE
SALARIES/BENEFITS:
DELAWARE NORTH COMPANIES INC www.delawarenorth.com

Global: Hotels: Tour Boats: Charter Services: Agents/Reservations: Gambling: Y
Concession Stands
Catering & Food Services Delaware North Companies, Inc. (DNC) is a worldwide
Park & Resort Visitor Services provider of food service and hospitality management. The
Professional Hockey Team firm operates through seven divisions: DNC Gaming and
Event Centers Entertainment; DNC Sportservice; DNC Parks and Resorts;
Casinos DNC Gaming Hospitality Group; DNC Travel Hospitality
Services; DNC Boston; and DNC International. DNC
Gaming and Entertainment is one of the largest and most
successful managers of pari-mutuel facilities in the U.S., with
BRANDS/DIVISIONS/AFFILIATES: gaming and racing properties in five states featuring
DNC Sportservice wagering on greyhound and horse racing, video slot gaming
DNC Travel Hospitality Services
and fine dining. DNC Sportservice is one of the largest food
DNC Parks & Resorts
Boston Bruins
service companies in the country, providing food, beverage
DNC Boston and retail services at high-profile events and approximately
DNC International 45 ballparks, arenas and stadiums in the U.S. and Canada.
DNC Gaming Hospitality Group DNC Parks and Resorts, which utilizes its GreenPath and
TD Garden GuestPath programs, provides recreational visitor services at
national attractions including Tenaya Lodge, Grand Canyon,
CONTACTS: Note: Officers with more than one job title may be Niagara Falls and Kennedy Space Center. DNC Gaming
intentionally listed here more than once. Hospitality Group offers casinos culinary support and
Jeremy M. Jacobs, CEO customer service solutions. DNC Travel Hospitality Services
Charles E. Moran, COO operates food service and retail facilities in airports across
Charles E. Moran, Pres. the world. Through DNC Boston, the firm operates the TD
Christopher J. Feeney, CFO Garden (formerly TD Banknorth Garden), a $160-million
Wendy A. Watkins, VP-Mktg. facility that houses the Bruins, the Boston Celtics and other
Eileen Morgan, VP-Human Resources entertainment events; DNC’s Chairman/CEO owns the
Jamel Perkins, VP-IT Boston Bruins professional hockey team. DNC International
Dennis Szefel, Chief Admin. Officer
Bryan J. Keller, General Counsel/VP/Corp. Sec.
brings the company’s food and hospitality services to
Dan Zimmer, VP-Bus. Oper. Australia, New Zealand and the U.K. In 2009, DNC Travel
Wendy A. Watkins, VP-Corp. Comm. Hospitalities Services agreed to develop and operate new
Bruce W. Carlson, Controller/Treas./VP airport locations for Californian chain The Coffee Bean & Tea
Jim Houser, VP-Facilities Project Mgmt. Leaf and Travel Channel throughout the U.S. In May 2009,
Jeffrey Hess, VP-Retail DNC acquired the 123-room Holiday Inn West Yellowstone.
Simon Dobson, Managing Dir.-Delaware North Co. U.K. In August 2009, the firm acquired five Australian resorts
William J. Bissett, Pres., Delaware North Co. Gaming & Entertainment previously operating under the Voyages brand. In May 2010,
Jeremy M. Jacobs, Chmn. DNC began offering Food Network dishes in suites at
Jonathan Tribe, Managing Dir.-Delaware North Companies Int'l
Michael Reinert, VP-Supply Mgmt. Svcs.
Progressive Field (home of the Cleveland Browns).
Phone: 716-858-5000 Fax: 716-858-5479
Toll-Free:
Address: 40 Fountain Plz., Buffalo, NY 14202 US
2009 Sales: $2,200,000 2009 Profits: $ U.S. Stock Ticker: Private
2008 Sales: $2,200,000 2008 Profits: $ Int’l Ticker: Int’l Exchange:
2007 Sales: $2,000,000 2007 Profits: $ Employees: 50,000
2005 Sales: $2,000,000 2005 Profits: $ Parent Company:
SALARIES/BENEFITS:
DELTA AIRLINES INC www.delta.com

Airline
Air Freight Delta Air Lines, Inc. is a major air carrier that provides
Discount Airline scheduled air transportation domestically and internationally
Shuttle Service for freight and more than 160 million passengers annually.
From its multiple hubs (in Atlanta, Georgia; Cincinnatti, Ohio;
Detroit, Michigan; Minneapolis/St. Paul, Minnesota; New
York-JFK, New York; Salt Lake City, Utah; Amsterdam,
Netherlands; Paris-Charles de Gaulle, France; and Tokyo-
Narita, Japan), the company serves 369 destinations in 67
BRANDS/DIVISIONS/AFFILIATES: countries. The firm has a total fleet of about 737 mainline
Northwest Airlines Corp and 229 regional aircraft. Delta is a founding member of the
SkyTeam
SkyTeam international alliance, a global airline alliance that
Delta Connection Program
Delta AirElite
provides customers with extensive worldwide destinations,
Comair Inc flights and services. Including the company’s SkyTeam and
Segrave Aviation worldwide codeshare partners, the firm offers more than
13,000 flights daily. The firm provides regional carrier
options through its Delta Connection services, as well as
through its wholly-owned subsidiaries Comair, Inc.; Compass
CONTACTS: Note: Officers with more than one job title may be Airlines, Inc.; and Mesaba Aviation, Inc. In May 2009, Delta
intentionally listed here more than once. announced a Trans-Atlantic joint venture with Air France
Richard H. Anderson, CEO KLM Group, effectively expanding both companies’ footprints
Stephen E. Gorman, COO/Exec. VP in destinations around the world, especially in the U.S. and
Edward H. Bastian, Pres. European Union. In June 2009, the company announced
Hank Halter, CFO/Sr. VP plans to slash its capacity by about 10% due to reduced
Mike H. Campbell, Exec. VP-Human Resources & Labor Rel. demand. These plans come in addition to 2,100 job buyouts
Theresa Wise, CIO/Sr. VP that occurred in February 2009. In December 2009, Delta
Richard B. Hirst, General Counsel/Sr. VP completed the merger with and integration of Northwest
John E. Walker, Chief Comm. Officer/Sr. VP
Glen W. Hauenstein, Exec. VP-Network Planning & Revenue Mgmt.
Airlines. The merger added 45,000 former Northwest
Andrea Fischer Newman, Sr. VP-Gov't Affairs employees and about 250 aircraft to the Delta system. In
Daniel A. Carp, Chmn. January 2010, subsidiary Delta AirElite acquired Segrave
Aviation, based in North Carolina. In July 2010, the firm
Phone: 404-715-2600 Fax: 404-715-1400
agreed to divest Mesaba and Compass Airlines, two of its
Toll-Free: 866-715-2170 regional airline subsidiaries. During 2010, the company
Address: 1030 Delta Blvd., Atlanta, GA 30320-6001 US announced new service to Liberia.
Delta offers its employees medical, dental, vision and life
insurance; flexible spending accounts; a 401(k) plan; profit
sharing; credit union membership; employee assistance
programs; adoption assistance; and travel benefits.
2009 Sales: $28,063,000 2009 Profits: $-1,237 U.S. Stock Ticker: DAL
SALARIES/BENEFITS:
Pension Plan: ESOP Stock Plan: Profit Sharing: Y Top Exec. Salary: $600,000 Bonus: $
Savings Plan: Y Stock Purch. Plan: Second Exec. Salary: $500,000 Bonus: $
DEUTSCHE BAHN AG www.deutschebahn.com

Railway
Intermodal Transport Deutsche Bahn AG (DB), a government-owned German
Rail Freight & Passenger Services railway company, is one of Europe’s largest transportation
Warehousing providers. The firm operates through three divisions:
Rail Maintenance & Services passenger transport; transportation and logistics; and
Freight Forwarding infrastructure and services. The company’s passenger traffic
Energy Procurement division carries approximately 1.9 billion passengers annually
Urban Subway Transport in Germany and neighboring countries. It operates through
DB Fernverkehr AG, which provides long-distance and inter-
BRANDS/DIVISIONS/AFFILIATES: regional transport; DB Regio AG, which provides
Schenker AG transportation within regions; and DB Stadtverkehr GmbH,
Bax Global Inc
which provides urban subway and railcar transport. The
DB Regio AG
DB Stadtverkehr GmbH
firm’s transport and logistics division operates through DB
DB Fernverkehr AG Schenker, a global multimodal supplier that provides rail, air
Stinnes AG and ocean freight services as well as multimodal transport
chains and contract logistics. Due to the strategic
integrations in recent years of Schenker and Brunner
Rainway Services GbmH and the foundation of East West
CONTACTS: Note: Officers with more than one job title may be Railways, DB Schenker offers continuous transports from
intentionally listed here more than once. Scandanavia to Italy. DB’s infrastructure and services
Rudiger Grube, CEO division is spearheaded by DB Netze AG, which manages
Diethelm Sack, CFO track infrastructure, passenger stations and energy
Ulrich Weber, Head-Personnel innovation. Through DB Station & Service, the firm’s
Volker Kefer, Dir.-Rail Tech. Svcs. & Infrastructure passenger railway station division operates, maintains and
Gerd Becht, Dir.-Compliance, Privacy & Legal Affairs develops approximately 5,700 active stations. In April 2010,
Wolfgang Reuter, Head-Mergers & Acquisitions DB announced plans to acquire U.K.-based transportation
Robert Strehl, Head-Investor Rel. company Arriva. In June 2010, DB Schenker established a
Wolfgang Reuter, Head-Finance & Treasury
Martin Masch, Sr. Mgr.-Investor Rel.
new logistics center at Brno in the Czech Republic.
Rudiger Grube, Chmn.
Phone: 49-30-297-61131 Fax: 49-30-297-61919
Toll-Free:
Address: Potsdamer Platz 2, Berlin, 10785 Germany
2009 Sales: $36,430,500 2009 Profits: $1,030,760 U.S. Stock Ticker: Government-Owned
SALARIES/BENEFITS:
DEUTSCHE LUFTHANSA AG konzern.lufthansa.com

Airline
IT Services Deutsche Lufthansa AG is a transportation conglomerate
Maintenance & Repair operating one of Europe’s largest passenger airlines. The
Logistics company has over 400 subsidiaries, and it operates in five
Catering segments: the passenger airline group, which generated
Cargo Airline 72.8% of 2009 revenue; logistics, 8.7%; maintenance repair
overhaul (MRO), 10.3%; catering, 7.1%; and IT services,
1.1%. The passenger airline group, with 722 aircraft that
served over 76.5 million passengers in 2009, consists of
BRANDS/DIVISIONS/AFFILIATES: Lufthansa Passenger Airlines; SWISS; Austrian Airlines;
Lufthansa Airlines British Midland (BMI); and Germanwings. It also consists of
Swiss International Air Lines (SWISS)
equity investments in JetBlue, Brussels Airlines and Sun
Lufthansa Cargo AG
Lufthansa Technik AG
Express. Deutsche Lufthansa flies out of hubs in Zurich,
LSG Service Holding AG Frankfurt and Munich. The company is also a member of the
LSG Sky Chefs Star Alliance network. The logistics segment consists of
Lufthansa Systems AG Lufthansa Cargo AG, which transported 1.5 million tons of
British Midland Airways Ltd (BMI) freight (including mail) in 2009 and serves over 300
destinations. The MRO segment primarily includes
CONTACTS: Note: Officers with more than one job title may be Lufthansa Technik AG, an engineering service provider for
intentionally listed here more than once. civil aircraft. The catering segment is comprised of LSG
Wolfgang Mayrhuber, CEO Service Holding AG, which operates under the LSG Sky
Stephan Gemkow, CFO Chefs brand. Through 130 subsidiaries, LSG supplies in-
Stefan Lauer, Chief Human Resources Officer flight services from more than 200 catering facilities at
Christoph Franz, Chief Officer-Passenger Airlines/Deputy Chmn. airports in 52 countries. Lastly, IT services is comprised of
Stefan Lauer, Chief Officer-Group Airlines Lufthansa Systems AG, which offers customized IT solutions
Stephan Gemkow, Chief Officer-Aviation Svcs. development and IT infrastructure services to over 200
Wolfgang Mayrhuber, Chmn. airlines and aviation companies. Other activities include
Phone: 49-69-6960 Fax: 49-69-6963-3022 Lufthansa Flight Training GmbH and insurance company
Toll-Free: Delvag Luftfahrtversicherung AG. In September 2009, the
Address: Von-Gablenz-Strasse 2-6, Cologne, 50679 Germany firm acquired Austrian Airlines AG. In November 2009, it
acquired BMI from SAS Group. In July 2010, the company
ordered eight Bombardier CRJ900 NextGen jets.
Employees of Deutsche Lufthansa are offered job tickets for
public transportation; discounted flight tickets; company and
private pension schemes; Lufthansa Family Time, which
allows employees to take vacation time off for family matters;
and the Lufthansa Sports Club, which offers health and
fitness programs.
2009 Sales: $15,064,800 2009 Profits: $-182,770 U.S. Stock Ticker: DLAKY.PK
2008 Sales: $17,837,200 2008 Profits: $340,840 Int’l Ticker: LHA Int’l Exchange: Frankfurt-Euronext
SALARIES/BENEFITS:
DIAMOND RESORTS HOLDINGS LLC www.diamondresorts.com

Time-Share Resorts
Diamond Resorts Holdings, LLC, which does business as
Diamond Resorts International (DRI), is a vacation
ownership firm, offering over 150 affiliated and branded
resorts and over 23,000 beds in 21 countries. DRI operates
THE Club, a points-based vacation system with over 380,000
member-owners. Points, which are renewed annually, may
be spent as currency on resort vacations, cruises, airline
tickets and other travel purchases. Members may search for
BRANDS/DIVISIONS/AFFILIATES: a resort by an activity or interest they wish to pursue,
Diamond Resorts International browsing through categories such as History & Heritage;
THE Club
Outdoor; Ski & Snow; Spa; Beaches; Family Resorts; and
Sunterra Corporation
Owner Advisory Board
Golf Resorts. Alternatively, resorts may be located by
geographical area; the firm currently has resorts in the U.S.,
the Caribbean, Mexico and Canada, and nine countries in
Europe: Austria, France, Germany, Italy, Malta, Norway,
Portugal, Spain and the U.K. Amenities vary by resort, buy
may include a full bath, kitchen, dishwasher, washer/dryer,
CONTACTS: Note: Officers with more than one job title may be satellite TV, fireplace, deck, pool, sauna, spa, beauty salon,
intentionally listed here more than once. fitness center, movie rentals, broadband Internet,
Stephen J. Cloobeck, CEO childcare/babysitting, 24-hour reception and safe deposit
Simon Crawford-Welch, COO boxes. Besides resort reservations, DRI directly offers flight,
Simon Crawford-Welch, Pres. cruise and car rental reservations (provided by various third-
David Palmer, CFO parties such as British Airways, Hertz and Royal Caribbean)
Brian P. Garavuso, CIO/Exec. VP on its DiamondResorts.com site, as well as offering hotel
Stephen J. Cloobeck, Chmn. reservations through its Travel.ian.com site. Recently,
Phone: 702-804-8600 Fax: 702-304-7066 Diamond Resorts acquired Sunterra Corporation, an
Toll-Free: operator of 97 timeshare resorts, for $700 million, including
Address: 10600 W. Charleston Blvd., Las Vegas, NV 89135 US the assumption of $375 million in debt. The company has
created the Owner Advisory Board, which consists of a group
of member-owners from the U.S. and Europe. It will assist
DRI corporate leaders plan new projects, programs and
products.
SALARIES/BENEFITS:
DLF LIMITED www.dlf.in

Real Estate Development
Commercial Real Estate Management & Leasing DLF Limited is an India-based real estate development and
Hotels construction company. The firm has over 238 million square
Luxury Resorts feet (msf) of completed development, with another 423 msf
Airport Infrastructure of planned projects, in 30 cities across India. DLF is
primarily engaged in the development of residential,
commercial and retail properties. It is divided into two
business units: development and annuity. The development
unit develops mid-income, luxury and super luxury residential
BRANDS/DIVISIONS/AFFILIATES: communities. Products offered include condominiums,
DLF Hotels duplexes, row houses and apartments as well as commercial
Aman Resorts
facilities. The annuity business is engaged in the rental of
office and retail properties. Through subsidiaries Aman
resorts and DLF Hotels the firm participates in the hospitality
business, developing and managing hotels internationally.
The firm’s business model allows it to earn revenues from
both development activities and the leasing of completed
properties. The company hopes to continue to grow its
CONTACTS: Note: Officers with more than one job title may be business through projects in India’s special economic zones
intentionally listed here more than once. (SEZs), which are specially- legislated areas designed to
T.C. Goyal, Managing Dir. encourage foreign investment and exports from the country.
Ashkok Tyagi, CFO The company has approximately 243 subsidiaries, including
Kameshwar Swarup, Sr. Exec. Dir.-Legal DLF Commercial Complexes Limited, which is responsible
Sanjey Roy, Contact-Corp. Comm. for the development and construction of the firm’s
Subhash C. Setia, Corp. Sec./Compliance Officer commercial structures across India. In 2009, the firm
Rajiv Singh, Vice Chmn. delayed construction of some luxury properties and lowered
Pia Singh, Dir.-Retail Segment prices on some homes in the affordable category, to as little
K.P. Singh, Chmn.
as $30,000, in reaction to the global financial slowdown. In
Phone: 91-11-4210-2030 Fax: February 2010, DLF began construction on its largest
Toll-Free: township project outside of Guragon, the Panchkula Valley
Address: DLF Centre Sansad Marg, New Delhi, 110001 India project, which will include over 1200 apartments, a
community center, nursery, schools, shopping centers,
offices, a hospital and a rain water collection system.
2008 Sales: $3,155,320 2008 Profits: $1,678,670 Int’l Ticker: 532868 Int’l Exchange: Bombay-BSE
SALARIES/BENEFITS:
DOLLAR THRIFTY AUTOMOTIVE GROUP INC www.dtag.com

Automobile Rental
Used Car Sales Dollar Thrifty Automotive Group, Inc. (DTG) is involved in
Financial Services many aspects of renting and selling vehicles. The firm owns
DTG Operations, Inc.; Dollar Rent A Car, Inc. (Dollar); and
Thrifty, Inc. (Thrifty). Thrifty owns Thrifty Car Sales, Inc.,
which operates a franchised retail used car sales network,
and Thrifty Rent-A-Car System, Inc., which owns Dollar
`Thrifty Automotive Group Canada, Inc. DTG Operations
administers company-owned stores under the Dollar and
BRANDS/DIVISIONS/AFFILIATES: Thrifty brands; provides vehicle leasing to franchisees; and
Dollar Rent A Car, Inc. operates reservation centers for both brands. Thrifty Rent-A-
Thrifty, Inc.
Car System, Inc. and Dollar Rent A Car, Inc. conduct
Thrifty Car Sales, Inc.
Thrifty Canada, Ltd.
franchising, sales and marketing activities for their respective
Rental Car Finance Corp. brands. The group has two additional subsidiaries, Rental
Dollar Thrifty Funding Corp. Car Finance Corp. and Dollar Thrifty Funding Corp., which
Thrifty Rent-A-Car System, Inc. are special purpose financing companies. Dollar, Thrifty and
DTG Operations, Inc. their respective independent franchisees operate the Dollar
and Thrifty vehicle rental systems. The Dollar and Thrifty
CONTACTS: Note: Officers with more than one job title may be brands are primarily utilized by leisure customers, including
intentionally listed here more than once. foreign tourists, small businesses, government business and
Scott L. Thompson, CEO independent business travelers. The Dollar brand’s serves
Scott L. Thompson, Pres. the airport and retail market, with most locations either at or
H. Clifford Buster, CFO/Exec. VP near an airport. The brands have 109 in-terminal locations in
Scott Anderson, Sr. Exec. VP-Global Mktg. & Sales the U.S., and 613 total locations in the U.S. and Canada.
Rick Morris, CIO/Exec. VP The Thrifty brand serves the airport market, from which 85%
Vicki Vaniman, General Counsel/Sec./Exec. VP of its revenue is derived; and local markets (20%). In 2009,
Scott Anderson, Sr. Exec. VP-Corp. & Franchise Oper. Chrysler vehicles represented approximately 63% of the total
James F. Duffy, Exec. VP-Corp. Oper.
Thomas P. Capo, Chmn.
U.S. fleet purchases by DTG Operations. In April 2010, the
firm signed an agreement to be acquired by Hertz Global
Phone: 918-660-7700 Fax: 918-669-2934 Holdings, Inc. for $1.27 billion. In May 2010, Avis Budget
Toll-Free: Group, Inc. proposed a counterbid to acquire DTG; the offer
Address: 5330 E. 31st St., Tulsa, OK 74135 US is under review by the board. During 2010, DTG expanded it
operations by opening two new corporate locations and 15
new franchise locations in the U.S.
DTG offers its employees medical, dental and vision
coverage; flexible spending accounts; short- and long-term
disability; life, AD&D and business travel insurance; and
tuition reimbursement.
2009 Sales: $1,546,249 2009 Profits: $45,022 U.S. Stock Ticker: DTG
SALARIES/BENEFITS:
DOYLE COLLECTION (THE) www.doylecollection.com

Hotels
Hotel Management The Doyle Collection (TDC), formerly known as Jurys Doyle
Hotel Group plc, is an international hotel operator
headquartered in Dublin, Ireland. It has properties in Ireland,
the U.K. and the U.S. Currently, the company offers
business and leisure travelers a portfolio of 11 luxury hotels
in six cities with a combined total of 2,300 rooms. The firm’s
Irish properties are located in Dublin and Cork; its U.K.
properties are located in London and Bristol; and its U.S.
BRANDS/DIVISIONS/AFFILIATES: properties are located in Boston, Massachusetts and
Jurys Doyle Hotel Group Washington, D.C. Hotels are generally located centrally in
Westbury Hotel (The)
their respective cities, giving corporate clients easy access to
Croke Park Hotel (The)
River Lee Hotel (The)
local business and financial districts. Additionally, the firm’s
Normandy Hotel (The) hotels offer corporate hospitality, conference, event and
Courtyard by Marriott Northwest meeting suites to accommodate meetings and events of
Back Bay Hotel (The) various sizes. Several of the group’s hotels have
Marylebone Hotel (The) professional wedding planners on staff to help coordinate
wedding and reception activities. The company’s individual
CONTACTS: Note: Officers with more than one job title may be properties include the Westbury Hotel and the Croke Park
intentionally listed here more than once. Hotel, in Dublin; The River Lee Hotel, in Cork; the
Bill Walshe, CEO Marylebone Hotel, the Great Russell Hotel and the
Patrick King, CFO Kensington Hotel, in London; the Bristol Hotel, in Bristol; the
Seamus Daly, Corp. Sec. Normandy Hotel, the Dupont Hotel and the Courtyard by
Bernadette C. Gallagher, Chmn. Marriott Northwest, in Washington, D.C.; and the Back Bay
Phone: 353-1-607-0070 Fax: 353-1-667-2370 Hotel, in Boston. In March 2010, the Jurys Cork Hotel was
Toll-Free: renamed the River Lee Hotel.
Address: 146 Pembroke Rd., Ballsbridge, Dublin, Ireland 4 UK The Doyle Collection offers its employees a benefits package
that includes a pension plan; medical coverage; discounts on
accommodation and food; death-in-service benefits; and
educational assistance.
SALARIES/BENEFITS:
EAST JAPAN RAILWAY COMPANY www.jreast.co.jp

Retailing East Japan Railway Company, also known as JR East,
Travel Agency Services carries nearly 17 million passengers daily via 1,703 stations
Advertising and an approximately 7,526.8 mile passenger line network in
Hotels Japan. The firm has four business segments: transportation;
Information Services station space utilization; shopping centers and office
Hotel & Restaurant Management buildings; and other services. The transportation segment’s
Credit Cards three main operations are the Shinkansen network, which
links Tokyo with Joetsu, Tohoku, Nagano, Yamagata and
BRANDS/DIVISIONS/AFFILIATES: Akita; the Kanto area network, which comprises railway lines
Shinkansen Network in central Tokyo and railway lines connecting Tokyo with
Kanto Area Network
nearby suburban cities; and intercity and regional networks,
Metropolitan Hotels
HOTEL METS
which cover approximately 4,000 kilometers and provide
Suica non-Shinkansen intercity services and regional services not
Kinokuniya Co., Ltd. covered by the Kanto network. This division also includes
travel agency services, which features travel packages and a
service that enables customers to reserve seats online. The
station space utilization segment consists of retail outlets and
CONTACTS: Note: Officers with more than one job title may be restaurant operations in the firm’s railway stations. The
intentionally listed here more than once. shopping centers and office buildings segment develops,
Satoshi Seino, CEO remodels and manages buildings in and near stations that
Satoshi Seino, Pres. offer direct links to train stations. This division operates
Toru Owada, Exec. Dir.-Finance Dept. approximately 126 shopping centers and 19 office buildings.
Yuji Fukasawa, Exec. Dir.-Personnel Dept. Lastly, the other services segment includes advertising and
Tsugio Sekiji, Exec. Dir.-IT publicity sold in train stations and inside trains; chain hotel
Yuji Fukasawa, Exec. Dir.-Admin. Dept. operations, including Metropolitan Hotels and HOTEL METS;
Yuji Fukasawa, Exec. Dir.-Legal Dept. and Suica, a next-generation fare collection system. In April
Yoichi Minami, Exec. Dir.-Railway Oper. Headquarters
Yoshiaki Arai, Exec. VP-Bus. Dev. Headquarters
2010, the firm acquired Kinokuniya Co., Ltd. In May 2010,
Yuji Fukasawa, Exec. Dir.-Public Rel. Dept. the company announced plans to open a Tohoku
Toru Owada, Exec. Dir.-Inquiry & Audit Dept. Shinkansen line from Hachinohe to Shin-Aomori; from Tokyo
Tetsuro Tomita, Exec. VP-Corp. Planning Headquarters to Shin-Aomori; from Sendai to Shin-Aomori; and from
Shigeru Tanabe, Exec. Dir.-Tokyo Branch Office Morioka to Shin-Aomori.
Yoshio Ishida, Vice Chmn.
Mutsutake Otsuka, Chmn.
Phone: 81-3-5334-1150 Fax: 81-3-5334-1110
Toll-Free:
Address: 2-2-2 Yoyogi, Shibuya-ku, Tokyo, 151-8578 Japan
2009 Sales: $29,538,800 2009 Profits: $2,051,300 U.S. Stock Ticker:
SALARIES/BENEFITS:
EASYGROUP www.easy.com
National: Resorts: Cruise Ships: Y Rental Cars: Y Tour Operators: Theme Parks:
Regional: Y Motels: Gambling Ships: Buses: Y Web Sites: Ski Resorts:
Online Travel Services
Online Reservation Services easyGroup is a private investment group and licenser of the
Online Music Provider easy brand name, made familiar through easyJet, an airline
Online Staffing Services in which easyGroup maintains an interest. The company
Online Fast Food capitalizes on the power of the Internet to drive the efficiency
Online Car Rental of its business lines. easyGroup’s ventures include
Public Web Access easyPizza, an online fast food service; easyMobile, a cellular
Discount Cruises phone service; easyCar, an online car rental agency;
easyBus, an airport transportation broker; easyCruise, a
BRANDS/DIVISIONS/AFFILIATES: discount cruise broker; and easyHotel, a discount lodging
easyJet service. The firm’s Internet-based business model allows it
easyPizza
to compete as a high-value, low-cost alternative to larger
easyMobile
easyCar
competitors in these industries. Other e-commerce
easyBus businesses include easyInternetcafe, a provider of public
easyInternetcafe web access terminals; easyValue.com, a comparison
easyHotel shopping site; easyMusic.com, a music download service;
easyCruise and easyJobs.com, an online employment agency.
Currently, easyJet is a publicly-traded company, with 15%
CONTACTS: Note: Officers with more than one job title may be ownership remaining with easyGroup. The airliner carried
intentionally listed here more than once. over 45 million passengers in 2009, and is built on a fleet of
Anthony Robb-John, Managing Dir. 165 Airbus A319s and 30 Boeing 747s. Headquarters for the
Irek Malinowski, Mgr.-IT company are located in London Luton Airport, and 95% of its
Gavin Richardson, Mgr.-Design flight bookings are made over the Internet, keeping the
Sven Stanzel, Mgr.-Commercial company’s overhead low. easyJet flies 400 routes between
Darren Cronin, Gen. Mgr. 114 airports in 27 countries, including the U.K., France,
Tracy Ghori, Head-Culture Spain, Switzerland, the Netherlands, Denmark, Italy, Czech
Stelios Haji-Ioannou, Chmn. Republic, Greece, Germany and Portugal. In August 2010,
Phone: 44-020-7241-9000 Fax: 44-020-7482-2857 with a new hotel in Dubai, easyHotel opened its first property
Toll-Free: outside of Europe.
Address: 164 Kensington High St., London, W8 7RG UK
SALARIES/BENEFITS:
EASYJET PLC www.easyjet.com

Airline
EasyJet plc is a leading European low-cost airline. Based at
Luton Airport outside of London, the company has grown
from two routes to Glasgow and Edinburgh, Scotland to 422
routes serving 114 airports in 27 countries, including the
U.K., Italy, France, Germany, Spain and Switzerland. In
2009, the company served more than 45 million customers.
The current easyJet fleet consists of 181 aircraft, primarily
Boeing 737-700 and Airbus A320 jets. The average age of
BRANDS/DIVISIONS/AFFILIATES: aircraft in easyJet’s fleet is 3.5 years. Unlike other low-fare
easyGroup European carriers, easyJet pursues negotiation for
Go Fly
landing/take-off slots at major airports that serve major
easyJet Airline Company Limited
easyJet Aircraft Company Limited
capital cities, seeking to provide inexpensive travel directly
easyJet Sterling Limited through reduced overhead expenses in flight and
easyJet Leasing Limited management operations. Key to the expansion of easyJet
easyJet Malta Limited was its merger with Go Fly, another low-fare carrier, which
easyJet Switzerland S.A. made the combined company one of Europe's largest low-
cost airlines. EasyJet.com is also affiliated with
CONTACTS: Note: Officers with more than one job title may be easyCar.com, easyValue.com, easyHotel.com and
intentionally listed here more than once. easyMoney.com, each part of easyGroup. The company’s
Carolyn McCall, CEO subsidiaries include easyJet Airline Company Limited;
Mark Adams, Interim CFO easyJet Aircraft Company Limited; easyJet Sterling Limited;
Mike Campbell, Dir.-People easyJet Leasing Limited; and easyJet Malta Limited. The
Tim Newing, Dir.-IT company also holds a 49% interest in easyJet Switzerland
Cor Vrieswijk, Dir.-Oper. S.A. In January 2010, easyJet announced plans to launch
Cath Lynn, Dir.-Planning 21 new routes and add three additional aircraft to its
Rachel Kentleton, Head-Investor Rel. Gatwick-based fleet, increasing it to 43 aircraft. In February
Chris Kennedy, Group Dir.-Finance
Dana Dunne, Chief Commercial Officer
2010, the firm introduced new services to Kosovo and the
Cath Lynn, Dir.-Network Dev. Isle of Man. In June 2010, easyJet launched its first route to
Michael Rake, Chmn. Sweden. In July 2010, the company announced plans to
Warwick Brady, Dir.-Procurement launch eight new winter routes.
Phone: 44-8706-000-000 Fax: 44-1582-443-355
Toll-Free:
Address: Hangar 89, London Luton Airport, Luton, Bedfordshire
LU2 9PF UK
2009 Sales: $4,227,780 2009 Profits: $112,880 U.S. Stock Ticker: EZJ
2008 Sales: $3,883,400 2008 Profits: $136,740 Int’l Ticker: EZJ Int’l Exchange: London-LSE
SALARIES/BENEFITS:
EL AL ISRAEL AIRLINES LTD www.elal.co.il

Airline
Cargo El Al Israel Airlines, Ltd., founded in 1948, is an international
Charter Flights airline carrier with a network of 77 sales offices. The
Kosher Catering company provides in-flight movies and special meals on
request. El Al has code-share agreements with American
Airlines; Qantas; Sun D’or; Czech Airlines; Iberia; South
African Airways; Swiss Airlines; and AeroMexico. The
company’s fleet comprises 37 Boeing aircraft, with eight new
models on the way. El Al currently has flights to about 40
BRANDS/DIVISIONS/AFFILIATES: international destinations. The company has launched a
Matmid Frequent Flyer Club number of frequent flyer programs, including its Matmid
King David Club
Frequent Flyer Club and King David Club. The Matmid
Sun D’Or
Taman
Cards come in Silver, Gold and Platinum. The Silver Cards
Catit are awarded for accumulating over 1,000 points during 12
Superstar Holidays consecutive months and include such benefits as waiting list
Borenstein Caterers preference, additional luggage allowances and membership
Airtour in the King David Club. Gold Cards are awarded for
accumulating over 2,000 points during 12 consecutive
CONTACTS: Note: Officers with more than one job title may be months, and Platinum Cards are awarded for accumulating
intentionally listed here more than once. over 5,000 points. Membership in the King David Club
Elyezer Shkedy, CEO includes such benefits as access to King David Lounges at
Elyezer Shkedy, Pres. Ben-Gurion in Tel Aviv, JFK in New York, CDG in Paris and
Nissim Malachi, CFO Heathrow in London; luggage retrieval priority; and flight
Reuven Virovnik, Sr. VP-Human Resources check-in at the King David Club counters. The King David
Ofer Tsabary, Sr. VP-IT & Organization Club Lounge at the Ben-Gurion Airport provides
Shmuel Kuzi, Sr. VP-Eng. & Maintenance communications services, a selection of various publications,
Rami Issakov, Chief of Staff transport to the place and a Matmid Service Center.
Omer Shalev, General Counsel/Corp. Sec.
Benjamin Livneh, Sr. VP-Oper.
Subsidiaries of the firm include Sun D’or; Taman; Catit;
Eli Cohen, VP-Commercial & Industry Affairs Superstar Holidays; ACI; Borenstein Caterers; Airtour; Sabre
David Maimon, Sr. VP-Customer Service Israel Travel Technologies; and Holiday Lines. Its subsidiary
Amikam Cohen, Chmn. airline, Sun D’Or International Airlines, Ltd. operates charter
Phone: 972-3-971-6202 Fax: 972-3-971-7334 flights between Israel and Europe.
Toll-Free:
Address: P.O. Box 41, Ben Gurion Airport, Ben Gurion, 70100
Israel
2008 Sales: $2,096,300 2008 Profits: $-41,900 Int’l Ticker: ELAL Int’l Exchange: Tel Aviv-TASE
SALARIES/BENEFITS:
EMBRAER BRASILIAN AVIATION COMPANY www.embraer.com

Commuter Aircraft Embraer Brasilian Aviation Company, originally a
Business Jets government-controlled company established to produce
Aircraft Maintenance aircraft for the Brazilian Air Force, manufactures commercial
Military Aircraft aircraft. Its commercial customers include the U.S. discount
airline JetBlue, US Airways and the HNA Group. The firm’s
business is divided into four primarily categories: commercial
jets, defense systems, and executive jets. The firm’s
commercial aviation business produces the ERJ family of
BRANDS/DIVISIONS/AFFILIATES: jets, EMB jets, and Embraer jets. The ERJ 145 family is
EMB composed of four regionally designed jets, the ERJ 135, ERJ
ERJ
140, ERJ 145 and ERJ 145 XR. Each jet is built specifically
for use in regional networks and seats between 37-50
passengers. The jets themselves offer a 95% systems
commonality, intended to reduce parts requirements and
reduce training costs. The Embraer jets, include four
models, 170, 175, 190 and 195, and are all designed to
provide greater mission range than common in regional jets,
CONTACTS: Note: Officers with more than one job title may be short ground turnaround time, common crew type rating, high
intentionally listed here more than once. fuel efficiency and enhanced cabin configuration flexibility.
Frederico P. F. Curado, CEO The firm’s EMB jet is a pressurized twin wing-mounted
Frederico P. F. Curado, Pres. turboprop aircraft that accommodates up to 30 passengers.
Luiz Carlos Siqueira, CFO The company’s defense business primarily manufactures
Antonio J. Franco, Exec. VP-Personnel transport, training, light attack and surveillance aircraft, which
Horacio A. Forjaz, Exec. VP-Admin. it sells to the Brazilian Air Force and the military forces of 20
Flavio Rimoli, Exec. VP/Legal Counsel/Sec. other countries. The executive jet segment supplies
Artur A. V. Coutinho, Exec. VP-Industrial Oper. executive jets to: fractional ownership companies, charter
Horacio A. Forjaz, Exec. VP-Corp. Comm.
Luiz Carlos Siqueira, Dir.-Investor Rel.
companies, air-taxi companies and high net-worth
Luiz Carlos Siqueira, VP-Finance individuals. In March 2009, Embraer introduced its Lifetime
Luis C. Affonso, Exec. VP-Exec. Aviation Program, a comprehensive support package for owners of
Antonio J. Franco, Exec. VP-Organizational Dev. the firm’s pre-owned commercial aircraft. In November
Mauricio Novis Botelho, Chmn. 2009, the firm partnered with CEVA Logistics to establish a
Phone: 55-12-3927-4404 Fax: new distribution center for its executive jet segment in Dubai,
Toll-Free: UAE. In December 2009, the company opened a new
service facility for executive jets at its headquarters in Sao
Address: Ave. Brigadeiro Faria Lima, 2170, Sao Jose dos
Jose dos Campos, Brazil.
Campos, Sao Paulo, 12227-901 Brazil
2009 Sales: $5,466,000 2009 Profits: $249,000 U.S. Stock Ticker: ERJ
SALARIES/BENEFITS:
EMIRATES GROUP (THE) www.theemiratesgroup.com

National: Y Resorts: Y Cruise Ships: Rental Cars: Tour Operators: Y Theme Parks:
Global: Y Hotels: Y Tour Boats: Charter Services: Agents/Reservations: Y Gambling:
Airline
Air Cargo The Emirates Group operates Emirates Airline, serving more
Airport Ground Services than 100 destinations in 59 countries on six continents.
Hotels & Resorts Emirates Airline’s passenger traffic was roughly 22.7 million
Education-Aviation in 2009. Since starting with two airplanes in 1985, it has
Aviation Security expanded its fleet size to 134, and plans to have 159 by
IT Services 2010. During 2009, it added 17 Boeing 777 models and four
Travel Agencies double-decker Airbus A380s. The 777s typically carry 283-
368 passengers, while the superjumbo A380s can haul 525-
BRANDS/DIVISIONS/AFFILIATES: 853 people. Operating from its hub in Dubai, Emirates has
Emirates Airline air service agreements with Niger, Ivory Coast, Benin,
Dnata
Gambia, Mozambique, Rwanda, Burkina Faso, Botswana,
Emirates SkyCargo
Emirates Holidays
Chile, Colombia, Panama, Uruguay, Latvia, Portugal,
Arabian Adventures Slovenia, Bosnia-Herzegovina, Croatia, Macedonia and
Emirates Hotels & Resorts Tajikistan. Besides the airlines, the other major member of
EmQuest the Group is Dnata, one of the largest travel management
Mercator firms in the U.A.E. and sole provider of ground handling
services at Dubai International airport. Its other services
CONTACTS: Note: Officers with more than one job title may be include aircraft engineering, IT services and airline ticket
intentionally listed here more than once. sales. The company has more than 50 subsidiaries, making
Ahmed bin Saeed Al-Maktoum, CEO it one of comprehensive travel and tourism operation in the
Abdulaziz Al Ali, Exec. VP-Human Resources Middle East region. Some of the subsidiaries include:
Adel Al Redha, Exec. VP-Eng., Emirates Airline shipping company, Emirates SkyCargo; travel agency
Adel Al Redha, Exec. VP-Oper., Emirates Airline Emirates Holidays; tour direction group, Arabian Adventures;
Anna Donnison, Mgr.-Media Rel. Emirates Hotels & Resorts (which operates hotels in Dubai
Maurice Flanagan, Exec. Vice Chmn.-Emirates Airline & Emirates Group and resorts in the U.A.E., Australia and the Seychelles);
Timothy Clark, Pres., Emirates Airline travel-related product distributor, EmQuest; security firm,
Gary Chapman, Pres., Group Svcs., Dnata
Ismail Ali Al Albanna, Exec. VP-Dnata
Transguard; Emirates Aviation College (a training company
Ahmed bin Saeed Al-Maktoum, Chmn. for the airline industry); and Mercator, an IT solutions
Ali Mubarak Al Soori, Exec VP-Procurement/Logistics/Facilities/Projects provider for the air travel industry. Additionally, it holds a
43.6% stake in SriLankan Airlines. In June 2010, Emirates
Phone: 971-4-295-1111 Fax: 971-4-295-2001
Airline purchased 32 additional Airbus A380s. In July 2010,
Toll-Free: the firm ordered 30 Boeing 777-300ERs valued at $9.1
Address: P.O. Box 686, Dubai, UAE Billion.
Employees of the firm are offered benefits including medical
coverage, air travel privileges, annual leave provisions
(including annual leave tickets for expatriate employees),
utilities and transportation allowances, and educational
assistance.
SALARIES/BENEFITS:
ENTERPRISE HOLDINGS www.enterpriseholdings.com

Car & Truck Rental
Vanpool Services Enterprise Holdings, Inc. is the parent company of Alamo
Rent A Car, National Car Rental, and Enterprise Rent-A-Car,
along with Enterprise Fleet Management, Enterprise Car
Sales, Enterprise Commercial Truck Rental, RideShare
vanpooling, and WeCar, a car sharing membership program.
Enterprise Holdings was formed in 2009 as the final step in
the integration of the Alamo and National businesses
acquired by Enterprise Rent-A-Car in 2007. The company’s
BRANDS/DIVISIONS/AFFILIATES: combined rental fleet is the largest in the world at 1.1 million
Enterprise Rent-a-Car (ERAC) vehicles. It serves roughly 7,600 retail and airport locations
National Car Rental
in the U.S., Canada, Mexico, the Carribean, Latin America,
Alamo Rent A Car
RideShare
the U.K., Ireland, Germany and Asia. The Enterprise
Enterprise Car Sales Holdings group of businesses generated $12.1 billion in
WeCar revenue in 2009. Alamo Rent A Car is a budget rental car
Enterprise Fleet Management company catering to leisure and vacation customers,
Enterprise Truck Rental particularly international travelers visiting North America.
Alamo operates 159 self-service kiosks at 65 U.S. locations.
CONTACTS: Note: Officers with more than one job title may be National Car Rental is a premium rental brand that serves
intentionally listed here more than once. frequent business travelers and offers the Emerald Club
Andrew C. Taylor, CEO frequent-renter benefits program. Enterprise Rent-A-Car
Pamela Nicholson, COO boasts more than 5,000 retail and airport offices in the U.S.
Pamela Nicholson, Pres. Enterprise Car Sales is a used-car reseller that provides non-
William W. Snyder, CFO/Exec. VP negotiable pricing and after-market warranties on used cars
Edward Adams, Sr. VP-Human Resources acquired through trade-in or extracted from the rental fleet.
Craig Kennedy, CIO/Sr. VP WeCar is a car sharing program that allows customers to
Lee Kaplan, Chief Admin. Officer/Sr. VP rent a car for flexible periods of time through an online
Matthew G. Darrah, Exec. VP-N. American Oper.
Greg Stubblefield, Chief Strategy Officer/Exec. VP
membership portal. In March 2010, Tulane University and
Laura Bryant, Contact-Corp. Comm. Loyola University New Orleans launched a car-sharing
Lisa Martini, Contact-Investor Rel. program in partnership with WeCar for use on their
Rose Langhorst, Treas./VP respective campuses.
Steve Bloom, Sr. VP-Enterprise Fleet Mgmt. & Car Sales Enterprise Holdings offers its employees medical, dental,
Andrew C. Taylor, Chmn. and vision insurance; prescription drug coverage; flexible
Phone: 314-512-1000 Fax: 314-512-4706 spending accounts; life insurance; and long-term disability
Toll-Free: plans.
Address: 600 Corporate Park Dr., St. Louis, MO 63105 US
SALARIES/BENEFITS:
ETIHAD AIRWAYS www.etihadairways.com

Airline-Global
Vacation Packages Etihad Airways is the national airline of the United Arab
Air Freight Emirates (U.A.E.). The name, Etihad, is an Arabic word
meaning united. Although Etihad mainly runs a commercial
airline, its leisure division, Etihad Holidays offers vacation
travel packages, and Etihad Crystal Cargo runs an air cargo
service division. Etihad Holidays offers vacationers custom
holiday packages, including flight, hotel booking and car
rental, in approximately 20 countries worldwide. Etihad
BRANDS/DIVISIONS/AFFILIATES: Crystal Cargo offers cargo freighting to 10 destinations in
Etihad Holidays India, Bangladesh, Germany, Sudan, Italy and China. It
Etihad Crystal Cargo
maintains a fleet of three Airbus A300-600RFs, each with a
payload of 44 tons, as well as a regional freighter fleet that is
available for world-wide charter services. Customers of
Etihad Crystal Cargo can track their shipment remotely via
mobile phone. Etihad Crystal Cargo recently added eight car
transporters, which aid in the loading and unloading of cars
into and off of planes, to its handling facilities. Etihad’s fleet
CONTACTS: Note: Officers with more than one job title may be consists of 46 aircraft, including five Boeing aircraft and 41
intentionally listed here more than once. Airbus aircraft, offering flights to 45 destinations across Asia,
James Hogan, CEO Africa, Europe, Oceania, the Middle-East and North America.
Peter Baumgartner, Exec. VP-Mktg. Specializing in luxury flying, the firm offers Diamond, Pearl
Peter Carrie Wilson, Exec. VP-Human Resources and Coral Guest Zones rather than traditional economy,
Richard Dawson, Exec. VP-IT business and first class seats. These Guest Zones range
Werner Rothenbaecher, Exec. VP-Tech. from spacious seats in Coral to personal suites and
Senarath Liyanage, VP-Legal Affairs massaging chairs that fold into beds in Diamond. In March
Richard Hill, Exec. VP-Oper. 2010, the firm expanded its codeshare flights to Australia
Wayne Pearce, Exec. VP-Strategy & Planning
Iain Burns, VP-Corp. Comm.
and Japan.
James Rigney, Exec. VP-Finance
Geert Boven, Exec. VP-Sales & Svcs.
Andrew Fisher, VP-Corp. Audit
Desmond Vertannes, Exec. VP-Cargo
Ahmed Bin Saif Al Nahyan, Chmn.
Khalid Al Meharibi, VP-Int'l & Gov't Affairs
Phone: 971-2-511-0000 Fax: 971-2-511-1200
Toll-Free:
Address: P.O. Box 35566, New Airport Rd., Abu Dhabi, UAE
2006 Sales: $780,000 2006 Profits: $ Fiscal Year Ends:
SALARIES/BENEFITS:
EURO DISNEY SCA corporate.disneylandparis.com

National: Resorts: Y Cruise Ships: Rental Cars: Tour Operators: Theme Parks: Y
Theme Park
Resorts Euro Disney S.C.A. operates Disneyland Resort Paris, a top
Hotels European vacation destination, through subsidiary Euro
Golf Disney Associes S.C.A. (EDA). EDA is 82%-owned by Euro
Property Developments Disney and 18%-owned by two subsidiaries of The Walt
Disney Company. Located east of Paris, Disneyland Resort
Paris comprises Disneyland Park, Walt Disney Studios Park,
seven themed hotels (with a total of 5,800 rooms), two
convention centers (including one of France’s largest
BRANDS/DIVISIONS/AFFILIATES: conference centers), Golf Disneyland and Disney Village, a
Euro Disney Associes S.C.A. (EDA) 322,900-square-foot dining, shopping and entertainment
Walt Disney Company (The)
center. Combined, the resort’s two theme parks, Disneyland
Disneyland Resort Paris
Disneyland Park
Park and Walt Disney Studios Park, offer 53 attractions,
Walt Disney Studios Park including Space Mountain Mission 2, the Twilight Zone
EDL Hotels S.C.A. Tower of Terror, Big Thunder Mountain and the Cars Race
Val d’Europe Rally. The park received approximately 15.4 million visits in
Hotel d’Acceuil Touristique 2009. Of these, France accounted for the most guests
(48%), followed by the U.K. (14%), Benelux (Belgium, the
CONTACTS: Note: Officers with more than one job title may be Netherlands and Luxembourg) (14%), Spain (8%), Italy (4%),
intentionally listed here more than once. Germany (3%) and the rest of the world (9%). Wholly-owned
Philippe Gas, CEO EDA subsidiary EDL Hotels S.C.A. operates Disney Village
Joe Schott, COO/Sr. VP as well as five of the Disney themed hotels: Disney’s
Greg Richart, CFO/Sr. VP Newport Bay Club, Sequoia Lodge, Hotel Santa Fe, Hotel
Federico J. Gonzalez, Sr. VP-Mktg. New York and Hotel Cheyenne. The other two hotels,
Daniel Dreux, VP-Human Resources Disneyland Hotel and the Davy Crockett Ranch, are
Francois Pinon, General Counsel/VP operated by EDA itself. Located in Hotel New York and
Dominique Cocquet, Sr. VP-Strategic Project Consulting & Dev. Newport Bay Club, the firm’s convention centers, totaling
Jeff Archambault, VP-Comm.
Olivier Lambert, Contact-Investor Rel.
almost 183,000 square feet, handle over 1,000 events per
Francis Borezee, VP-Resort & Real Estate Dev. year. EDA also has a large stake in Val d’Europe, a 4,800-
Thierry Leleu, VP-External Rel. acre full-scale town near the park featuring a shopping
Andrew de Csillery, VP-Strategy & Dev. center, international business center, offices, apartments,
Julien Kauffmann, VP-Revenue Mgmt. & Analytics homes and hotels. Theme parks generated the majority
Antoine Jeancourt-Galignani, Chmn. (56%) of 2009 revenues, followed by the hotels and Disney
Norbert Stiekema, Sr. VP-Dist. & Sales Village (39%), real estate development (2%) and other
Phone: 33-1-64-74-5855 Fax: 33-1-64-74-5636 activities (4%).
Toll-Free:
Address: Immeubles Administratifs, Route Nationale 34, Chessy,
77700 France
2009 Sales: $1,561,780 2009 Profits: $-70,440 U.S. Stock Ticker: EUDSF.PK
2008 Sales: $1,883,430 2008 Profits: $-2,410 Int’l Ticker: EDL Int’l Exchange: Paris-Euronext
SALARIES/BENEFITS:
EUROPEAN AERONAUTIC DEFENSE AND SPACE CO (EADS)

www.eads.net
Helicopter Manufacturing The European Aeronautic Defence and Space Co. (EADS) is
Transport Aircraft a leading aerospace and defense company worldwide. It
Military Aircraft was formed from the combination of several European
Defense Communications Systems aerospace companies, including DaimlerChrysler Aerospace
Satellites (Germany); Aerospatiale Matra (France); and
Space Systems Construcciones Aeronauticas SA (Spain). The company
Maintenance Services operates through five major divisions: Airbus; Airbus Military;
Eurocopter; Defence & Security (DS); and EADS Astrium.
BRANDS/DIVISIONS/AFFILIATES: Airbus captures roughly half of all commercial airliner orders
Airbus worldwide and manufactures heavy military transport aircraft
Airbus Military
through subsidiary Airbus Military. Airbus’s latest project is
Eurocopter
Colibri
the model A380 model, one of the largest commercial jets
Panther available, with space for 555 passengers divided between
MBDA two levels of seating. MTA designs and manufactures light
EADS Norway NUF and medium transport aircraft, and some special mission
EADS Astrium aircraft. More than 700 of these transports have been sold to
air forces around the world, including those of Spain, Poland
CONTACTS: Note: Officers with more than one job title may be and the U.A.E. Eurocopter supplies helicopters to both the
intentionally listed here more than once. military and civil markets and is a dominant force in both
Louis Gallois, CEO arenas. The company’s helicopter models include Colibri,
Hans Peter Ring, CFO Fennec, Panther, Cougar and Tiger. DS designs and
Marwan Lahoud, Chief Mktg. Officer manufactures manned and unmanned reconnaissance
Jussi Itavuori, Head-Human Resources aircraft, including training aircraft. The division also provides
Jean Botti, CTO secure communications and electronic warfare systems, and
Fabrice Bregier, Head-Operational Performance is home to over 40 guided missile programs for uses
Marwan Lahoud, Chief Strategy Officer
including air-to-air, ground-based air defense, naval force
Pierre Bayle, Head-Corp. Comm.
Thomas Enders, Head-Airbus protection and warhead systems, provided through 50%-
Stefan Zoller, Head-Defense & Security owned MBDA. The division owns 46% of Eurofighter GmbH.
Alexander Reinhardt, Head-Corp. Media Rel. Astrium provides contracting in satellite systems and space
Pedro Montoya, Chief Compliance Officer transportation. It manufactured the International Space
Rudiger Grube, Chmn. Station’s Columbus laboratory. The company is also
Sean O’Keefe, Head-EADS North America involved in turboprop plane and aircraft seat manufacturing;
Phone: 31-20-655-48-00 Fax: 31-20-655-48-01 freighter conversion; and other activities. In February 2010,
Toll-Free: the firm established a new subsidiary, EADS Norway NUF, in
Address: Le Carre, Beechavenue 130-132, Schiphol-Rijk, 1119 Norway.
PR The Netherlands
2009 Sales: $57,798,100 2009 Profits: $-1,029,840 U.S. Stock Ticker: EADSF
2008 Sales: $57,301,500 2008 Profits: $2,115,110 Int’l Ticker: EAD Int’l Exchange: Paris-Euronext
SALARIES/BENEFITS:
EUROTUNNEL GROUP www.eurotunnel.com

Railroad
Passenger Transport The Eurotunnel Group manages the infrastructure of the
Freight & Logistics Channel Tunnel between the U.K. and France, the longest
Security Consulting undersea tunnel in the world, and also operates truck shuttle
and passenger services through the tunnel. The company
has been granted a concession by the British and French
governments to operate the Channel Tunnel until 2086.
Eurotunnel operates a fleet of approximately 25 shuttle
trains, 16 for shuttling trucks and nine for passenger cars,
BRANDS/DIVISIONS/AFFILIATES: which carry vehicles across the tunnel daily. These shuttles
Channel Tunnel and trains are all electric, thus substantially limiting
Great Britain Rail Freight
greenhouse gas emissions to a level well below that of the
Eurostar
Europorte Channel
competing maritime companies. The Chunnel, as it is often
Veolia Cargo called, runs from Folkestone to Calais. Annually, it brings
across about 769,261 trucks, 1.92 million cars and 54,547
coaches on its shuttle service. The firm also earns toll
revenue from independent train operators that use the
tunnel. Eurotunnel’s primary customer, Eurostar, offers
CONTACTS: Note: Officers with more than one job title may be direct services between London, Paris and Brussels. The
intentionally listed here more than once. company averages nearly 25,261 passengers daily. In
Jacques Gounon, CEO December 2009, wholly-owned subsidiary Europorte
Patrick Etienne, Dir.-Bus. Svcs. Channel (which at the time was known as Eurotunnel 2)
Fabienne Lissak, Mgr.-Corp. Media acquired the French operations of Veolia Cargo. In January
Christian Maquaire, Dir.-Industrial 2010, Eurotunnel Group acquired Great Britain Rail Freight
Pascal Sainson, Chmn.-Europorte SAS (GBRF), a major U.K. rail freight operator, from FirstGroup
Jo Willacy, Dir.-Commercial plc.
Patrick Etienne, Dir.-Bus. Svcs.
Jacques Gounon, Chmn.
Phone: 33-01-5527-3959 Fax: 33-01-5527-3775
Toll-Free:
Address: 19 Malesherbes Blvd., Paris, 75008 France
2009 Sales: $809,320 2009 Profits: $1,770 U.S. Stock Ticker:
2008 Sales: $998,100 2008 Profits: $56,710 Int’l Ticker: ETL Int’l Exchange: London-LSE
SALARIES/BENEFITS:
EVERGREEN HOLDINGS INC www.evergreenaviation.com

Cargo Transportation
Aviation Services Evergreen Holdings, Inc. operates completely through its
Aircraft Maintenance & Repair Services subsidiaries, most of which are engaged in the transportation
Charter Services industry. Evergreen Helicopters, Inc. provides specialized
Helicopter Services & Repair helicopter aviation services, such as search and rescue,
Airport Logistics & Ground Handling peacekeeping and disaster relief, construction, fire fighting,
Aircraft & Parts Sales recreation and research, as well as complete helicopter
Agricultural & Nursery Products component repair and overhaul. Evergreen Unmanned
Systems Inc. (EUS), a division of Evergreen Helicopters, is
BRANDS/DIVISIONS/AFFILIATES: an Unmanned Aircraft System (UAS) service provider. EUS
Evergreen International Airlines Inc provides unmanned aerial surveillance with both maritime
Evergreen Maintenance Center Inc
and land-based ground stations. Evergreen International
Evergreen Aircraft Sales and Leasing Co
Evergreen Aviation Ground Logistics Enterprises
Airlines, Inc. operates a fleet Boeing 747s and offers global
Evergreen Helicopters Inc air cargo transportation and charter services for major
Evergreen Agricultural Enterprises airlines and freight forwarders as well as the U.S.
Evergreen Orchards Department of Defense (DOD). Evergreen Supertanker
Evergreen Unmanned Systems Inc Services, Inc., a division of Evergreen International Airlines,
provides enhanced firefighting capabilities by utilizing Boeing
CONTACTS: Note: Officers with more than one job title may be 747 aircraft redesigned for fire suppression missions,
intentionally listed here more than once. providing increased tank space, drop capability and
Delford M. Smith, CEO response time. Evergreen Aircraft Sales and Leasing Co.
Laura Graham, VP-Mktg. sells complete helicopters, fixed-wing aircraft and engines as
Laura Graham, Coordinator-Public Rel. well as parts for those products. Evergreen Maintenance
Jeremy Chacon, VP-Engine Parts Sales Center Inc., is one of the largest aircraft maintenance, repair
Kasey Richter, Contact-Media and overhaul (MRO) service providers in the U.S. Evergreen
Delford M. Smith, Chmn. Aviation Ground Logistics Enterprises (EAGLE) provides
Phone: 503-472-9361 Fax: 503-472-1048 logistics and ground handling services at 35 U.S. airports.
Toll-Free: Evergreen Agricultural Enterprises and Evergreen Orchards
Address: 3850 Three Mile Ln., McMinnville, OR 97128 US provide various agricultural and nursery products, such as
hazelnuts, wine grapes, grass seed and Christmas trees.
The firm’s primary customers are the U.S. Postal Service,
carrying express mail, parcels and letters; and U.S. Air Force
Air Mobility Command, transporting sensitive and hazardous
cargo. In June 2010, the firm’s subsidiary, EUS has
reached an agreement with Prioria Robotics Inc., to provide
training and services for Maveric. Marevic is unmanned
aerial vehicle system (UAV) from Prioria.
SALARIES/BENEFITS:
EXPEDIA INC www.expedia.com

Online Reservations Expedia, Inc. is an online travel service offering travel
Corporate Travel Services shopping and reservation services, publishing schedules,
Vacation Packages pricing and availability information for numerous airlines,
Retail Travel Services Kiosks lodging properties, car rental companies, cruise lines and
Destination Activities & Tours multiple-destination service providers, including restaurants,
Online Travel Information attractions and tours. The Expedia brand web sites, for both
U.S. (Expedia.com) and international travelers, offer a large
variety of travel products and services available directly to
BRANDS/DIVISIONS/AFFILIATES: travelers. Its TripAdvisor Media Network (at
Hotwire Inc www.tripadvisor.com) is a comprehensive online travel
eLong
search engine and directory that aggregates traveler
Venere
Hotels.com LP
opinions and articles about cities, hotels, restaurants and
Classic Vacations other activities at many diverse destinations. The site’s
Expedia Local Expert search results also provide links to the websites of
TripAdvisor TripAdvisor’s travel partners through which travelers can
Egencia make related travel arrangements. Within the TripAdvisor
Media Network are several travel media content providers
CONTACTS: Note: Officers with more than one job title may be including Airfarewatchdog.com, Bookingbuddy.com,
intentionally listed here more than once. Cruisecritic.com, Flipkey.com, and Virtualtourist.com.
Dara Khosrowshahi, CEO Expedia receives a commission from travel suppliers for its
Dara Khosrowshahi, Pres. services as an agent. It also operates as a merchant by
Michael Adler, CFO/Exec. VP directly contracting from suppliers and selling discounted
Pierre Samec, CTO/Exec. VP products directly to the consumer. The firm owns
Burke Norton, General Counsel/Exec. VP/Corp. Sec. Hotels.com, which provides a full portfolio of hotel contacts
Mark Okerstrom, Sr. VP-Corp. Dev. around the world, and Hotwire.com, a web site that offers
Patricia L. Zuccotti, Chief Acct. Officer/Sr. VP travelers discount airfare. Other subsidiaries include Venere,
Dhiren Fonseca, Co-Pres., Partner Services Group
Gary Fritz, Co-Pres., Partner Services Group
a resource for European hotels; Classic Vacations, a
Clem Bason, Pres., Hotwire Group premium vacation packaging agency; eLong, an online travel
Stephen Kaufer, Pres./CEO-TripAdvisor.com service based in Beijing, China; Egencia, a travel
Barry Diller, Chmn. management service for corporate customers; Expedia
Eric Grosse, Pres., Expedia Worldwide CruiseShipCeneters, a network of over 107 cruise vacation
Phone: 425-679-7200 Fax: 425-679-7240 retail locations; and Expedia Local Expert, which specializes
Toll-Free: 800-397-3342 in local tours and attractions. In June 2010, the company
announced it would increase the size of its Las Vegas
Address: 333 108th Ave. NE, Bellevue, WA 98004 US
operations by adding 130 new jobs.
Expedia offers its employees medical, dental, vision, life and
disability insurance; a retirement savings plan; a matching
charitable gift program; a fitness subsidy; and an employee
assistance program;
2009 Sales: $2,955,400 2009 Profits: $299,500 U.S. Stock Ticker: EXPE
SALARIES/BENEFITS:
EXPRESSJET HOLDINGS INC www.expressjet.com

Airline
Aviation Training ExpressJet Holdings, Inc. (EJH) has investments in the air
Aviation Services transportation industry, divided into contract flying and
aviation services. The company operates through subsidiary
ExpressJet Airlines, Inc. ExpressJet Airlines operates a 244
aircraft fleet, flying under contractual arrangements for
network carriers and other entities. The majority make up
the contract flying segment: 206 for Continental Airlines, Inc.
as Continental Express, 32 as United Express aircraft, and
BRANDS/DIVISIONS/AFFILIATES: six in the Corporate Aviation division dedicated to long-term
ExpressJet Airlines, Inc. charter contracts or ad-hoc charter service. EJH averages
ExpressJet Services LLC
around 1,045 daily departures, offering scheduled passenger
InTech Aerospace Service LP
Saltillo Jet Center
service to 134 destinations in North America, Mexico and the
Caribbean. The company also provides aviation services,
such as ground-handling at airport locations across the U.S.,
as well as aircraft repair, overhaul, interior refurbishments
and paint, through its two wholly-owned subsidiaries,
ExpressJet Services LLC and InTech Aerospace Services
CONTACTS: Note: Officers with more than one job title may be LP, and its majority-owned subsidiary, Saltillo Jet Center. All
intentionally listed here more than once. three operate under the ExpressJet Services trade name. In
Tom Hanley, CEO June 2010, the company announced a reorganization plan,
Tom Hanley, Pres. in order to achieve sustainable profitability, it will reduce
Phung Ngo-Burns, CFO corporate overhead by suspending hiring for open
Trish Winebrenner, VP-Mktg. management positions; increase the company’s focus on
Jonyt Meyer, CIO safety standards to reduce worker’s compensation claims;
Suzanne Lehman Johnson, General Counsel collect revenues owed under third-party contracts; improve
Jon Weaver, VP-System Oper. crew planning procedures to increase productivity and lower
Rob Austin, VP-Planning
Kristy Nicholas, Dir.-Comm.
travel expenses; and increase maintenance productivity
Kristy Nicholas, Contact-Investor Rel. while reducing vendor costs.
Rob Austin, VP-Treasury The company offers its employees health, dental and vision
Dale Darcy, VP-Maintenance coverage and life insurance.
Jay Perez, VP-Material Svcs.
Jim Nides, VP-Flight Oper. & Maintenance
George R. Bravante, Jr., Chmn.
Chuck Coble, VP-Field Svcs., Purchasing & Corp. Real Estate
Phone: 832-353-1000 Fax: 832-353-1008
Toll-Free: 866-958-3932
Address: 700 N. Sam Houston Pkwy. W., Ste. 200, Houston, TX
77067 US
2009 Sales: $688,258 2009 Profits: $-3,306 U.S. Stock Ticker: XJT
SALARIES/BENEFITS:
FAIRMONT RAFFLES HOTELS INTERNATIONAL INC

www.fairmont.com
Hotels, Luxury
Spa Services Fairmont Raffles Hotels International, created in mid-2006 by
Real Estate Holdings the combination of Fairmont Hotels and Raffles Hotels, is
one of the world's largest luxury hotel firms. It operates
approximately 100 hotels worldwide under the Raffles,
Fairmont and Swissotel brand names. Owners of the firm
include Kingdom Holding Company and Colony Capital. The
firm offers many services to its business travel clients such
as high-speed Internet access; a 24 hour technology help
BRANDS/DIVISIONS/AFFILIATES: desk; work centers with photocopying services, secretarial
Fairmont Hotels & Resorts services, a private lounge and boardroom; printers for in-
Farimont Gold
room use; a 24 hour fax service; and express checkout. The
Raffles Hotels & Resorts
Fairmont Golf
Fairmont offers various types of resort accommodations
Fairmont Residences including spa resorts, golf resorts, ski resorts, Fairmont Gold
Fairmont San Francisco and Fairmont Residences. Fairmont Spas feature Willow
Stream spa facilities in many of its hotels. Fairmont Golf
properties are located in cities around the world such as
Acapulco, Mexico; St. Andrews, Scotland; Zimbali, South
CONTACTS: Note: Officers with more than one job title may be Africa; and Southhampton, Bermuda. Fairmont Ski
intentionally listed here more than once. designations include the Fairmont Chateau Whistler,
William R. Fatt, CEO Fairmont Vail, Fairmont Tremblant and many others.
Chris J. Cahill, COO Fairmont Gold is an exclusive, private floor of the hotel with
Thomas Storey, Pres. its own private check-in and check-out desk. Fairmont Gold
Beatriz Fuentes, Sr. Mgr.-Sales & Mktg. offers a private lounge; a healthy continental breakfast;
Beatriz Fuentes, Sr. Mgr.-Public Rel. afternoon canapes and honor bar; complimentary
Phone: 416-874-2600 Fax: 416-874-2601 newspapers; computer access in lounge; in-room high-speed
Toll-Free: 800-257-7544 Internet access; and a selection of DVD’s , CD’s, books and
Address: 100 Wellington St. W., Canadian Pacific Tower, games. Fairmont Residences are located worldwide in
Toronto, ON M5K 1B7 Canada locations such as Dubai, U.A.E.; Zimbali, South Africa; and
Vancouver, Canada. These properties are designed to be
utilized as primary dwelling or as getaway retreats.
Additional residences located in Cairo, Egypt; Angulla, British
West Indies and Colorado, U.S. are scheduled to open
during 2010. Raffles Hotels includes the signature Raffles
Hotel, built in 1887 in Singapore.
SALARIES/BENEFITS:
FELCOR LODGING TRUST www.felcor.com

Hotel Ownership FelCor Lodging Trust, Inc. (FelCor) is a hotel real estate
investment trust (REIT) that, through its 99% partnership
interest in FelCor Lodging LP, holds ownership interests in
85 hotels in 23 states and the city of Toronto in Canada, with
a total of approximately 24,000 rooms and suites. The
company is among the largest U.S. owners of upper-upscale,
all-suite style hotel properties. Of the 85 hotels in which
FelCor holds an ownership interest, it owns a 100% interest
BRANDS/DIVISIONS/AFFILIATES: in 64 hotels, a 90% or greater interest in entities owning four
FelCor Lodging Limited Partnership hotels, an 81% interest in an entity owning one hotel, a 60%
interest in an entity owning one hotel and a 50% interest in
entities owning 15 hotels. Its hotel brands include Embassy
Suites Hotels (representing approximately 60% of FelCor
2009 earnings), Holiday Inn (18%), Sheraton and Westin
(9%), Doubletree (7%), Renaissance and Marriot (3%), and
Hilton (3%). FelCor’s properties are located in major
markets including San Francisco, southern Florida, Atlanta,
CONTACTS: Note: Officers with more than one job title may be Los Angeles, Orlando, Dallas, San Antonio, San Diego,
intentionally listed here more than once. northern New Jersey, Boston, Minneapolis and Philadelphia.
Richard A. Smith, CEO In 2009, roughly 97% of revenues were derived from U.S.
Richard A. Smith, Pres. properties, with the remaining 3% derived from the properties
Andrew J. Welch, CFO/Exec. VP in the Toronto area in Canada. The firm has alliances with
Jack C. Marraccini, Sr. VP-Eng. the four brand owners that manage most of FelCor’s hotels:
Jonathan H. Yellen, General Counsel/Exec. VP/Corp. Sec. Hilton Hotels Corporation, whose brands include Embassy
Stephen A. Schafer, VP-Strategic Planning Suites Hotels, Hilton and Doubletree; InterContinental Hotels
Stephen A. Schafer, VP-Investor Rel. Group, owner of the Holiday Inn brand; Starwood Hotels &
Lester C. Johnson, Chief Acct. Officer/Sr. VP
Michael A. DeNicola, Chief Investment Officer/Exec. VP
Resorts, whose brands include Sheraton and Westin; and
Troy A. Pentecost, Exec. VP/Dir.-Asset Management Marriott International, Inc., which owns the Marriott and
Robert P. Carl, Sr. VP/Dir.-Design & Construction Renaissance hotel brands. During 2009 the company
Eric U. Nylen, Sr. VP-Dev. generally limited its redevelopment spending, but ongoing
Thomas J. Corcoran, Jr., Chmn. renovations and redevelopment of the San Francisco
Phone: 972-444-4900 Fax: 972-444-4949 Marriott Union Square were completed in June 2009.
Toll-Free:
Address: 545 E. John Carpenter Freeway., Ste. 1300, Irving, TX
75062 US
2009 Sales: $908,701 2009 Profits: $-109,091 U.S. Stock Ticker: FCH
SALARIES/BENEFITS:
FINNAIR OYJ www.finnair.com

Airline
Aircraft Maintenance Finnair Oyj, part of the Finnair Group, is an airline offering
Air Freight passenger and cargo flights. The airline offers flights to 12
Travel Agency Services destinations in Finland and more than 60 international
Catering destinations. In 2009, Finnair carried over 7.4 million
Tour Services passengers and over 89, 000 tons of cargo and mail. The
Airport Ground Operations firm operates three primary divisions: airline business, which
includes fleet management, flight operations and production
management; aviation services for aircraft maintenance and
BRANDS/DIVISIONS/AFFILIATES: ground services; and travel services, which provides travel
Finnair Group agencies and booking services. The company’s fleet of 66
Finnair Cargo
aircraft includes Airbus, Boeing and Embraer aircraft. The
Finnair Catering
Finnair Facilities Management
average age of the European fleet is 6.1 years. Finnair has
Northport Oy turned its eye from North Atlantic to Asian routes, offering
Oneworld Alliance services to Bangkok, Beijing, Hong Kong, Osaka, Shanghai,
Seoul and Tokyo. The company also operates subsidiaries
Finnair Cargo, Finnair Catering and Finnair Facilities
Management, as well as a number of other support
CONTACTS: Note: Officers with more than one job title may be companies. The subsidiary Northport Oy provides ground
intentionally listed here more than once. handling services for the airline while Finland Travel Bureau
Mika Vehvilainen, CEO Ltd., supplies travel agency services, such as booking and
Erno Hilden, COO data management. The company is a member of the
Mika Vehvilainen, Pres. oneworld airline alliance, which provides collaborative
Lasse Heinonen, CFO services with 11 other international airlines. The allied
Mika Perho, Sr. VP-Commercial Div. companies intend to simplify global travel, reduce costs and
Manne Tiensuu, Sr. VP-Human Resources reward frequent flyers. The Finnish government holds 55.8%
Kimmo Soini, Sr. VP-Tech. Svcs. of the Finnair Group. In April 2010, the company announced
Sami Sarelius, General Counsel/VP
Erno Hilden, Sr. VP-Oper.
plans to begin cargo flights on its Seoul and Hong Kong
Christer Haglund, Sr. VP-Comm. routes. In June 2010, the firm announced daily flights to
Taneli Hassinen, VP-Investor Rel. Singapore.
Ville Iho, Sr. VP-Resource Mgmt.
Anssi Komulainen, Sr. VP-Customer Svcs.
Kaisa Vikkula, Sr. VP-Travel Svcs.
Jukka Hamalainen, Sr. VP-Ground Handling/Managing Dir.-Northport Oy
Christopher Taxell, Chmn.
Phone: 358-9-81881 Fax: 358-9-8184092
Toll-Free: 800-950-5000
Address: Tietotie 11 A, Helsinki-Vantaa Airport, 01053 Finland
2008 Sales: $3,215,200 2008 Profits: $-59,600 Int’l Ticker: FIA1S Int’l Exchange: Helsinki-Euronext
SALARIES/BENEFITS:
FIRSTGROUP PLC www.firstgroup.com

Bus Service
Train Service FirstGroup plc is one of the largest surface transportation
School Bus Services companies in the U.K. It is a major bus operator in the U.K.,
Tram Service carrying 3 million passengers per day and running over 20%
Contract Transit Services of all local bus services. The bus group operates
Maintenance Services approximately 8,500 buses in more than 40 cities across the
country. In addition, FirstGroup is one of the U.K.’s leading
train operators, carrying 280 million passengers per year
over 3,200 route miles. Rail operations are conducted
BRANDS/DIVISIONS/AFFILIATES: through First Great Western, providing high-speed,
First Great Western commuter, regional and branch line services; First ScotRail,
First Capital Connect
which provides approximately 95% of all rail transportation
First ScotRail
TransPennine Express
services in Scotland, as well as between London and major
Hull Trains cities in Scotland; TransPennine Express, providing intercity
Greyhound Lines Inc services; Capital Connect, providing rail services across
Laidlaw International Inc southeast Britain; and Hull Trains, an open-access intercity
First Transit train. In North America, the firm provides school bus
services (through First Student), transit contracting and
CONTACTS: Note: Officers with more than one job title may be management services (First Transit), maintenance and
intentionally listed here more than once. ancillary services (First Services) and intercity bus services
Moir Lockhead, CEO in the U.S. and Canada through Greyhound Lines, Inc. First
Tim O'Toole, COO Student’s fleet of approximately 60,000 buses carries over 6
Jeff Carr, Dir.-Finance million students in 42 U.S. states and eight Canadian
John Evans, Dir.-Human Resources provinces every day, while Greyhound serves over 3,800
Sidney Barrie, Corp. Sec. destinations across North America. In January 2009, the
Rachael Borthwick, Dir.-Corp. Comm. company began operations in Scandinavia in conjunction
Sidney Barrie, Dir.-Commercial with the Danish State Railway. In September 2009, the
Martin Gilbert, Chmn.
company began providing Greyhound service to the U.K. Its
Phone: 44-1224-650-100 Fax: 44-1224-650-140 initial routes are between London, Portsmouth and
Toll-Free: Southampton. In February 2010, the Olympic Delivery
Address: 395 King St., Aberdeen, AB24 5RP UK Authority granted FirstGroup the bid for spectator
transportation services during the London 2012 Olympics. In
June 2010, the firm sold its rail freight subsidiary GB
Railfreight Ltd to Europorte, a subsidiary of Eurotunnel plc.
2008 Sales: $7,766,220 2008 Profits: $219,910 Int’l Ticker: FGP Int’l Exchange: London-LSE
SALARIES/BENEFITS:
FOUR SEASONS HOTELS www.fourseasons.com

Hotels, Luxury
Luxury Condominiums Four Seasons Hotels, Inc. is a leading operator of luxury
Conference Centers hotels and resorts. Headquartered in Toronto, the company
Resort Time Shares manages 83 properties in 35 countries, mostly operated
under the Four Seasons and Regent brands, owning roughly
half of them. The firm offers its guests amenities such as
monogrammed terry-cloth bathrobes, concierge service, in-
room fax machines, overnight sandal and golf shoe repair
and even in-room exercise equipment installation, if the
BRANDS/DIVISIONS/AFFILIATES: guest should request it. The No Luggage Required program
Regent Hotels provides a variety of crucial loan-items to customers who
Four Seasons Hotels
have lost their belongings. Many hotels provide experienced
Four Seasons Private Residences
meeting and conference personnel to help guests plan
business events such as award galas and multimedia
presentations. Moreover, the firm offers a number of
branded vacation ownership properties and private
residences in Jackson Hole, Wyoming; Scottsdale, Arizona;
San Francisco, California; Miami, Florida; and Houston,
CONTACTS: Note: Officers with more than one job title may be Texas, with new properties under development in Toronto,
intentionally listed here more than once. Canada. New locations where Four Seasons Hotels have
Isadore Sharp, CEO opened include the Maldives; northern Thailand; Damascus,
Kathleen Taylor, COO Syria; Geneva, Switzerland; Palo Alto, California; Beirut,
Kathleen Taylor, Pres. Lebanon and Lana’i, Hawaii. In January 2010, the firm
John Davison, CFO opened a hotel in Beirut, Lebanon.
Susan Helstab, Exec. VP-Mktg. In 2010, for the 13th consecutive year, the Four Seasons
Nick Mutton, Exec. VP-Human Resources
Nick Mutton, Exec. VP-Admin.
was listed on Fortune magazine’s list of the 100 Best
Jim FitzGibbon, Exec. VP/Pres., Worldwide Hotel Oper. Companies to Work For.
Scott Woroch, Exec. VP-Worldwide Dev.
Nicola Blazier, Dir.-Corp. Public Rel.
John Davison, Exec. VP-Residential
Isadore Sharp, Chmn.
Antoine Corinthios, Pres., EMEA
Phone: 416-449-1750 Fax: 416-441-4374
Toll-Free:
Address: 1165 Leslie St., Toronto, ON M3C 2K8 Canada
SALARIES/BENEFITS:
GATE GOURMET INC www.gategourmet.com

Airline Catering
Airline Passenger Goods Gate Gourmet, Inc., with dual headquarters in the U.S. and
Rail Line & Ship-Board Catering Switzerland, produces and markets airline passenger goods
Institutional Catering such as Premium Class passenger meals, beverages, films
Pre-Packaged Food Products and blankets. The firm is part of Gategroup Holding AG, a
Swiss conglomerate that offers international onboard
products and services. Gate Gourmet provides a total of 200
million meals for airline passengers per year and 534,000
meals per day through a network of over 97 flight kitchens in
BRANDS/DIVISIONS/AFFILIATES: 26 countries across five continents. Gate Gourmet caters
approximately 250 airlines. Its customers operating in the
Americas include Delta Airlines; American Airlines; Iberia;
and Avianca United Airlines. Customers operating in Europe
include British Airways; Emirates Airlines; Delta Airlines;
Swiss International Air Lines; and Thai Airways. The firm
also serves rail customers in Portugal through a partnership
with Alfa Pendulares national trains and in the U.S. through a
partnership with Amtrak; sea passengers through a
CONTACTS: Note: Officers with more than one job title may be partnership with Baltic ferry operator Silja Line; patients at a
intentionally listed here more than once. hospital and senior citizen home in Stockholm, Sweden;
Guy Dubois, CEO event guests at two villas in Norway; and other venues,
Thomas Bucher, CFO including every Starbucks in Cancun, Mexico City, and
Lara Galiotta, VP-Mktg. Monterrey Mexico. The firm maintains a catering services
Joerg A. Boder, Sr. VP-Human Resources agreement with distributor FreshOne, LLC, to provide pre-
Edward Mitzel, CIO/Sr. VP packaged items to grocery, convenience and specialty
Hooman Yazhari, General Counsel/Sr. VP retailers nationwide. In June 2009, Gate Gourmet acquired
John Bronson, Managing Dir.-Corp. Comm. the flight kitchen of United Airlines located in Narita Airport in
Mike Hargett, VP-Finance/Deputy CFO
Philippe Op de Beeck, Sr. VP/Pres., Europe & Africa
Tokyo, Japan.
Andrew Gibson, Sr. VP/Pres., North America
Herman Anbeek, Sr. VP/Chief Commercial Officer
Edwin Garcia, VP/Pres., Latin America
David N. Siegel, Chmn.
Mike Pooley, Sr. VP/Pres., APAC
Phone: 703-964-2300 Fax: 703-964-2399
Toll-Free:
Address: 11710 Plz. America Dr., Ste. 800, Reston, VA 20190
US
2005 Sales: $2,049,107 2005 Profits: $ Parent Company: GATEGROUP HOLDING AG
SALARIES/BENEFITS:
GAYLORD ENTERTAINMENT CO www.gaylordentertainment.com

Charter: Suites: Taxis: Specialty Services: Y Golf: Y
Hotels & Convention Centers
Vacation Property Management Gaylord Entertainment Company is a hospitality company
Live Entertainment Venues focused on the large group meetings and conventions sector
Online Vacation Rental Booking of the lodging market. The firm’s hospitality business
Radio Station Operation includes its Gaylord branded hotels, consisting of the
Golf Courses Gaylord Opryland Resort & Convention Center in Nashville,
Theme Parks Tennessee; the Gaylord Palms Resort & Convention Center
near Orlando, Florida; the Gaylord Texan Resort &
Convention Center near Dallas, Texas; and the Gaylord
BRANDS/DIVISIONS/AFFILIATES: National Resort & Convention Center near Washington, D.C.
Gaylord Opryland Resort & Convention Center It also owns and operates the Radisson Hotel at Opryland in
Gaylord Palms Resort & Convention Center
Nashville. The company’s hotels incorporate lodging;
Gaylord Texan Resort & Convention Center
Gaylord National Resort & Convention Center
meeting, convention and exhibition space; food and
Grand Ole Opry beverage options; and retail and spa facilities. Gaylord also
General Jackson Showboat owns and operates several attractions in Nashville, including
Gaylord Springs Golf Links the Grand Ole Opry, a live country music variety show and
Ryman Auditorium one of the longest-running radio shows in the U.S. The
firm’s hospitality operations generated approximately 93% of
CONTACTS: Note: Officers with more than one job title may be its 2009 revenues, while its Opry and Attractions division,
intentionally listed here more than once. which includes its Nashville attractions and assets related to
Colin V. Reed, CEO the Grand Ole Opry, generated 7%. The firm’s Opry and
David C. Kloeppel, COO Attractions group operates country radio station WSM-AM
David C. Kloeppel, Pres. radio; the General Jackson Showboat; the Gaylord Springs
Mark Fioravanti, CFO/Sr. VP Golf Links, a championship golf course; and live music
Rich Maradik, Chief Mktg. Officer/Sr. VP venues such as the Grand Ole Opry, the Ryman Auditorium
Gara Pryor, Sr. VP-Human Resources and the Wildhorse Saloon. These attractions are located on
Bennett D. Westbrook, Sr. VP-Dev. & Design & Construction the firm’s Opry Complex property in Nashville, Tennessee.
Carter R. Todd, General Counsel/Exec. VP/Corp. Sec.
Brian Abrahamson, VP-Corp. Comm. Gaylord offers its employees medical, dental, vision,
Stephen G. Buchanan, Sr. VP-Media & Entertainment prescription, life and AD&D insurance; short- and long-term
Phil Coffey, Sr. VP/Gen. Mgr.-Gaylord National Resort disability; medical and dependent care reimbursement
Kemp Gallineau, Chief Sales Officer/Sr. VP accounts; a 401(k) savings plan; an employee stock
Mike Mason, Sr. VP-Sales purchase plan; an adoption assistance program; discounts at
Colin V. Reed, Chmn. the hotel and with local merchants; and free laundered
Phone: 615-316-6000 Fax: 615-316-6555 uniforms and a meal allowance for employees who work at
Toll-Free: the hotels.
Address: 1 Gaylord Dr., Nashville, TN 37214 US
2009 Sales: $879,121 2009 Profits: $- 23 U.S. Stock Ticker: GET
2006 Sales: $722,272 2006 Profits: $-79,435 Fiscal Year Ends: 12/31
SALARIES/BENEFITS:
GE AVIATION www.geae.com
Aircraft Manufacturer, Engines
Gas Turbine Manufacturing GE Aviation, a subsidiary of General Electric Co., produces
Marine Engines large and small jet engines for commercial, corporate,
Engine Maintenance & Parts marine and military applications. The company’s premier
Engine Leasing engine, the CF6, has logged over 325 million flight hours and
powers a number of aircraft models, including the Airbus
A330, the Boeing 747, the MD-11 and the DC-10. The firm’s
CF34 engines are widely used in regional jets while the firm’s
F110 engine typically powers the F-16 fighter jet. In total,
BRANDS/DIVISIONS/AFFILIATES: GE Aviation produces 35 engine types that power
General Electric Co (GE) approximately 91 aircraft systems and 42 marine and
CF6
industrial applications. The firm also offers engine
F110
GE Engine Services
maintenance, material and asset management services.
GE Engine Leasing Maintenance services, carried out by subsidiary GE Engine
Unison Industries Services, include overhaul, technology upgrades and engine
Middle River Aircraft Systems exchange (whereby an old engine is replaced by an
Naverus Inc overhauled engine). Material services, undertaken by
subsidiary GE Aviation Materials LP, encompass new parts,
CONTACTS: Note: Officers with more than one job title may be used parts and engine repair. Asset management services
intentionally listed here more than once. include engine leasing through GE Engine Leasing (a joint
David Joyce, CEO venture between GE Capital Aviation Services and GE
David Joyce, Pres. Aviation) as well as diagnostic service provision. Additional
Shane Wright, CFO/VP subsidiaries include Unison Industries and Middle River
Kevin McAllister, VP/Gen. Mgr.-Sales Aircraft Systems. GE Aviation also manufactures and
Raghu Krishnamoorthy, VP-Human Resources markets engines through GE joint ventures CFM
Tammy Keefer, CIO-Info. Mgmt. International and Engine Alliance, LLC. New engines are
Jeanne Rosario, VP/Gen. Mgr.-Eng. also being designed and marketed in joint ventures with
Paul McElhinney, VP-Legal Oper.
Herb Depp, VP-Oper.
Honda Aero, Inc. and Rolls-Royce Group plc. The company
Sarah Hedger, Gen. Mgr.-Bus. Dev. is a part of GE's Technology Infrastructure division. In March
Al Comeaux, Exec. Dir.-Global Comm. 2009, GE Aviation acquired the remaining 51% interest in
Lorraine Bolsinger, VP/Gen. Mgr.-Systems now wholly-owned Airfoil Technologies International-
Jean Lydon-Rodgers, VP/Gen. Mgr.-Military Systems Singapore Pte. Ltd. In November 2009, the firm and AVIC
Charles Blankenship, VP/Gen. Mgr.-Commercial Engine Oper. Systems agreed to form an integrated avionics systems
Tom Gentile, VP/Gen. Mgr.-Svcs. development and marketing joint venture. Also in November
Scott Ernest, VP/Gen. Mgr.-Supply Chain 2009, GE Aviation acquired Naverus, Inc. In March 2010,
Phone: 513-243-2000 Fax: 513-243-1568 the company agreed to open and new research and
Toll-Free: 877-432-3272 development center in Ohio.
Address: 1 Neumann Way, Cincinnati, OH 45215-6301 US
2009 Sales: $18,728,000 2009 Profits: $3,923,000 U.S. Stock Ticker: Subsidiary
2005 Sales: $ 2005 Profits: $ Parent Company: GENERAL ELECTRIC CO (GE)
SALARIES/BENEFITS:
GENTING HONG KONG LIMITED www.gentinghongkong.com

National: Resorts: Y Cruise Ships: Y Rental Cars: Tour Operators: Theme Parks:
Cruise Lines
Cruise Charters Genting Hong Kong Limited, formerly Star Cruises, Ltd., is
Leisure and Entertainment Real Estate Development one of the largest cruise line operators in the Asia-Pacific
region, as well as a prominent firm in the worldwide cruise
industry. The company’s combined fleet, with more than
35,000 lower berths, travels to over 200 cruise destinations
worldwide and operates under two principal brand names,
Star Cruises and Norwegian Cruise Line (NCL). Star
Cruises has four ships operating in the Asia-Pacific region:
BRANDS/DIVISIONS/AFFILIATES: SuperStar Virgo, SuperStar Aquarius, SuperStar Libra and
Star Cruises, Ltd. Star Pisces, serving destinations in Japan, Singapore,
Norwegian Cruise Line
Thailand, Malaysia, Vietnam, Taiwan and Hong Kong. NCL,
Norwegian Dawn
Norwegian Epic
currently overseen through a joint partnership with Apollo
Norwegian Gem Management LP, has 11 ships in operation: Dawn, Epic,
Pride of America Gem, Jade, Jewel, Pearl, Sky, Spirit, Star and Sun (all
Resorts World Manila bearing the Norwegian name), as well as the Pride of
America. These ships sail to Europe, the Americas
(including Alaska and Hawaii), the Caribbean and the
CONTACTS: Note: Officers with more than one job title may be Mediterranean. The Pride of America, sailing from Honolulu,
intentionally listed here more than once. is noteworthy for being one of the only U.S-flagged vessels
Tan Sri Lim Kok Thay, CEO in the entire cruise industry, a distinction that allows the ship
Blondel So King Tak, COO to stop at multiple U.S. ports without intervening international
David Chua Ming Huat, Pres. stops. Cruise revenue is derived from passenger tickets and
Tan Wei Tze, CFO onboard sales, including gaming, food and beverage sales,
Michael Goh Beng Huat, Sr. VP-Sales as well as from related shore excursions and retail sales.
Gladys Choi Sau Lan, Sr. VP-Human Resources Genting Hong Kong Limited maintains offices in roughly 20
Kenny Ng Joon Ming, Sr. VP-IT locations worldwide, primarily in Asian countries, but also in
Cheah Yoke Sim, General Counsel/Sr. VP-Legal
Gustaf Gronberg, Sr. VP-Marine Oper.
the U.S., the U.K., Germany, Australia, New Zealand and the
Andrea Chan Wing Kam, Exec. VP-Corp. Planning United Arab Emirates. In August 2009, the company,
William Ng Ko Seng, COO-Cruise Bus. through a joint venture with Alliance Global Group, opened
Michael Geoffrey Johansen, Exec. VP-Casino Mktg. Resorts World Manila, a leisure and entertainment complex
Clara Lau Hung Ying, Exec. VP-Bus. Dev. on Manila Bay in the Philippines featuring several hotels, a
Jeff Lim Kar Kheng, Sr. VP-Casino Mktg. shopping mall, four movie theaters and a performing arts
Tan Sri Lim Kok Thay, Chmn. space. In November 2009, the firm changed its name to
Phone: 852-2378-2000 Fax: 852-2314-3809 Genting Hong Kong Limited, in order to reflect its
Toll-Free: diversification into land-based holdings.
Address: Ste. 1501, Ocean Ctr., 5 Canton Rd., Tsimshatsui,
Hong Kong, China
2009 Sales: $376,800 2009 Profits: $-25,300 U.S. Stock Ticker:
2008 Sales: $441,000 2008 Profits: $-80,100 Int’l Ticker: 0678 Int’l Exchange: Hong Kong-HKEX
SALARIES/BENEFITS:
GLOBAL AVIATION HOLDINGS INC www.glah.com

Charter Airline
Air Cargo Services Global Aviation Holdings, Inc., formerly Global Aero
Logistics, Inc. is a passenger airline company that operates
through its subsidiaries World Airways, Inc., and North
American Airlines, Inc. World Airways, a provider of long-
range passenger and cargo customized transportation
services, primarily markets charter flights to the U.S. Air
Force, major international airlines, freight forwarders,
international leisure tour operators and cruise ship
BRANDS/DIVISIONS/AFFILIATES: companies. Services offered by the company include partial
World Airways Inc and full service contracts, in which World Airways provides
North American Airlines, Inc.
aircraft, crew, insurance and maintenance for its planes,
Asiana Airlines
which are then rented to clients. The firm’s customers are
responsible for filling the aircraft's passenger and cargo
capacity. The company operates three freight aircraft
models and two passenger aircraft models. North American
Airlines, supplies worldwide charter operations for the U.S.
military, tour operators, incentive groups, government
CONTACTS: Note: Officers with more than one job title may be agencies, sports teams and other airlines. It owns 10 aircraft
intentionally listed here more than once. and has approval to fly worldwide. The company has B767,
Robert Binns, CEO B757, DC10-30, MD11 and B747-400 aircrafts. Recently,
Charles McDonald, Pres. the firm’s other subsidiary, ATA Airlines, was dissolved after
William A. Garrett, CFO bankruptcy filings. Prior to its dissolution, ATA offered
Hendrik Falk, VP-Cargo Sales scheduled passenger flights to 30 destinations, including
Mark M. McMillin, General Counsel/Exec. VP/Corp. Sec. flights provided in partnership with Southwest Airlines. In
Jeff Wehrenberg, COO-North American Airlines February 2009, the firm launched a rebranding program,
Steve Forsyth, Dir.-Corp. Comm. changing its name to Global Aviation Holdings. In June
Brian Bauer, Chief Commercial Officer
Robert Binns, Chmn.
2010, the firm’s subsidiary World Airways has signed a
Larry Montford, COO-World Airways contract with Asiana Airlines to operate one Boeing 747-400
aircraft on a full-time basis for air cargo service through the
Phone: 700-632-8000 Fax: remainder of 2010; and in June, the company filed for an IPO
Toll-Free: (Initial Public Offering).
Address: 101 World Dr., Peachtree City, GA 30269-6965 US
2006 Sales: $252,100 2006 Profits: $ Fiscal Year Ends: 12/31
SALARIES/BENEFITS:
GO-AHEAD GROUP PLC (THE) www.go-ahead.com

Bus Services
Train Service The Go-Ahead Group is one of the U.K.’s largest public
Car Park Operations transport providers serving the bus, rail and aviation services
sectors. The company operates more than 3,700 buses,
utilizing a host of operating subsidiaries such as Brighton &
Hove; Go North East; Go Ahead London; Go Southcoast;
Metrobus; Konect Bus; and Oxford Bus Company. These
companies cover four main regional areas: London, the
Southcoast; the Southeast, and the Northeast. The group’s
BRANDS/DIVISIONS/AFFILIATES: rail division includes a fleet of about 820 trains, which
Go Ahead London operate in the areas of London, Surrey, Sussex, Hampshire,
Brighton & Hove
Kent, Milton Keynes, Northampton, Birmingham and
Metrobus
Oxford Bus Company
Liverpool. Its three main operating companies are Southern,
Govia Southeastern and London Midland, which are operated by
Aviance UK joint venture Govia, in which Go-Ahead owns 65%.
Meteor Parking Subsidiary Meteor Parking is a large parking company
Pink Elephant managing about 48,000 spaces, utilizing the brand names
Pink Elephant and E-Parking. Meteor primarily provides
CONTACTS: Note: Officers with more than one job title may be airport parking end-to-end services, such as managing short
intentionally listed here more than once. and long-stay car parks, providing security and transporting
Keith Ludeman, Group CEO passengers to and from terminal buildings. It also operates a
Elliot Laurie, Mgr.-Legal Group limited number of aviation ground handling operations at
Catherine Garland, Group Dir.-Comm. Heathrow Terminal 1 under the Aviance brand name.
Nick Swift, Group Dir.-Finance Meteor also manages car parks at railway stations, hospitals
John Shield, Group Dir.-Corp. Affairs and shopping centers. In 2009, bus operations accounted
Carolyn Sephton, Sec. for 28% of group revenue and train operations accounted for
Patrick Brown, Chmn. 69% and aviation. In December 2009, the company
Phone: 0191-232-3123 Fax: 0191-221-0315 acquired Plymouth CityBus from the Plymouth City Council
Toll-Free: for $30.4 million. In February 2010, Go-Ahead sold all of its
Address: 41-51 Grey St., Fl. 3, Newcastle-upon-Tyne, NE1 6EE aviation cargo handling and aviation ground operations
UK business aside from those operated under the Aviance
name. Ground and cargo operations at London’s Heathrow
International Airport were sold to Dubai National Air
Transport Association (DNATA), while those outside of
Heathrow were bought by Servisair UK, Ltd.
2008 Sales: $3,173,150 2008 Profits: $80,800 Int’l Ticker: GOG Int’l Exchange: London-LSE
SALARIES/BENEFITS:
GOJET AIRLINES LLC www.gojetairlines.com

Regional Airlines
GoJet Airlines, LLC, a subsidiary of Trans State Holdings,
Inc., is a regional carrier primarily serving United Express
flights. The firm has been in operation since 2005. The
company provides about 150 daily flights to destinations in
30 cities across 18 states and Canada, with 1.5 million
passengers annually. Its main base is located at Lambert-
Saint Louis International Airport, though other primary
airports include Chicago’s O’Hare International Airport,
BRANDS/DIVISIONS/AFFILIATES: Washington, D.C.’s Dulles International Airport and Denver’s
Trans State Holdings, Inc. Denver International Airport. The firm’s fleet consists of 25
66-seat Bombardier CRJ700 regional aircraft. The company
is a member of the Star Alliance.
GoJet offers its pilots a group insurance plan; free space and
reduced rates on flights; free hotels and cruises; and a
401(k) program.
CONTACTS: Note: Officers with more than one job title may be
Hulas Kanodia, CEO
Richard A. Leach, COO
Richard A. Leach, Pres.
Phone: 314-222-4777 Fax: 314-222-4793
Toll-Free:
Address: 11495 Navaid Rd., Ste. 303, Bridgeton, MO 63044 US
2005 Sales: $ 2005 Profits: $ Parent Company: TRANS STATE HOLDINGS INC
SALARIES/BENEFITS:
GOL LINHAS AEREAS INTELIGENTES SA www.voegol.com.br

Airline-Regional
Air Freight GOL Linhas Aereas Inteligentes S.A. (also known as
Aircraft Maintenance Intelligent Airlines, Inc.) is a leading South American discount
passenger air service provider. The company operates its
passenger air transportation business through subsidiaries
GTA (which operates the Gol brand) and VRG (which
operates the Varig brand). Gol, offering roughly 800 daily
flights to 49 destinations, operates based on a low-cost, low-
fare business model, with a single class of service in the
BRANDS/DIVISIONS/AFFILIATES: Brazilian domestic market and South America. It is among
Intelligent Airlines Inc the largest low-cost airlines in the world, in terms of
Gollog Operations
passengers transported, and the only low-fare low-cost
VRG Linhas Aereas SA (VARIG)
Gol
airline providing frequent service on routes connecting all of
GOL Corporate Card Brazil’s major cities and other major South American
VoeFacil destinations. The airline’s growth strategy has been to focus
Smiles on underserved markets and markets which do not offer
lower-fare alternatives. Varig offers flights with single and
dual class services both within Brazil and to other South
CONTACTS: Note: Officers with more than one job title may be American destinations. Varig’s services focus on business
intentionally listed here more than once. travelers and emphasize business-oriented schedules and
Constantino de Oliveira, Jr., CEO destinations, with differentiated onboard services and VIP
Constantino de Oliveira, Jr., Pres. lounges at principal airports. On certain domestic and
Leonardo P.G. Pereira, CFO international routes, it also offers business/comfort class
Ricardo Khauaja, VP-Employees service. Varig’s Smiles loyalty program has over 6.4 million
Leonardo P.G. Pereira, VP-IT members. Additional revenues are derived from branded air
Fernando R. de Magalhaes, VP-Tech. cargo services offered by Varig through its Gollog division.
Leonardo P.G. Pereira, VP-Strategy GOL operates a fleet of roughly 124 jets (110 Boeings), 26 of
Rodrigo Alves, Head-Investor Rel.
Ricardo Khauaja, VP-Customers & Mgmt.
which are under financial leases and 98 of which are under
Alberto Correnti, Head-Airports operational leases. Approximately 79% of the company’s
Sydnei Casarini, Head-Maintenance ticket sales are transacted over the Internet. In October
Alvaro de Souza, Chmn. 2009, GOL introduced the GOL Corporate Card, which
Phone: 55-11-2128-4946 Fax: reduces or eliminates credit card transaction fees billed to
airlines. In December 2009, the company opened its first
Toll-Free:
VoeFacil store, established for the purpose of selling its
Address: Praca Comte Linneu Gomes, S/N Portaria 3,, Sao airfare tickets, in Sao Paulo. In January 2010, the firm
Paolo, 04626-020 Brazil began offering travel to Bauru, Brazil.
2009 Sales: $3,412,580 2009 Profits: $504,540 U.S. Stock Ticker: GOL
SALARIES/BENEFITS:
GOLDEN TULIP HOSPITALITY GROUP www.goldentulip.com

Hotels & Resorts
Golden Tulip Hospitality Group is a Swiss hospitality
company with over 230 branded and hotels featuring more
than 27,000 rooms in more than 40 countries. Since the
company’s acquisition in 2009 by Starwood Capital Group,
owner of Louvre Hotels, Golden Tulip has expanded its
network of hotels to include 1072 hotels with the addition of
Louvre Hotels brands, Kyriad, Kyriad Prestige, Campanile
and Premiere Classe. The company’s original brands
BRANDS/DIVISIONS/AFFILIATES: include Royal Tulip, reserved for five-star hotels located in
Golden Tulip Hotels prime areas near city centers and business districts; Golden
Tulip Inns
Tulip Hotels, which are four-star hotels situated in key
Royal Tulip
BRANCHE Restaurant, Bar & Lounge
locations near city centers, airports, conference venues and
Golden Tulip Resort business districts; and Tulip Inns, which are three-star
Tulip Residences budget hotels with fewer amenities than company’s other
brands. Golden Tulip also owns and operates the Branche
Restaurant, Bar & Lounge chain; George & Co. casual dining
restaurants; and The State Room, exclusively in Royal Tulip
CONTACTS: Note: Officers with more than one job title may be Hotels. These facilities are generally located in or near a
intentionally listed here more than once. Golden Tulip hotel. In addition to its facilities, the company
Pierre-Frederic Roulot, Pres. offers several services to business customers including
Haike Blaauw, Sr. VP-Franchise Oper. group rates and the Golden Tulip Central Meeting Line, a
Phone: 31-33-25-44-800 Fax: 31-33-25-44-815 reservation and planning service for businesses or large
groups. The Ambassador Club is the company’s frequent
Toll-Free: 800-448-8355
stay program through which guests have access to special
Address: Arnhemseweg 2, P.O. Box 448, Amersfoot, 3800 AK events and discounts. Golden Tulip franchises and manages
The Netherlands hotels in Europe, the Middle East and Africa, the Asia-Pacific
Region and the Americas. In recent years, the company has
added a new brand concept, Tulip Residences, which
provides travelers with extended-stay studios and one-
bedroom suites. The accommodations are four-star rated
and offer amenities such as high-definition televisions, free
Wi-Fi connection, en suite bathrooms and a fully equipped
kitchen facility. In July 2009, Golden Tulip was acquired by
Starwood Capital Group Global, L.P., owner of Louvre Hotels
SAS.
2005 Sales: $ 2005 Profits: $ Parent Company: STARWOOD CAPITAL GROUP
GLOBAL LLC
SALARIES/BENEFITS:
GREAT LAKES AVIATION LTD www.greatlakesav.com

Regional Airline
Charter Services Great Lakes Aviation, Ltd. is a regional airline that offers
Cargo Services service both independently and under code-share
agreements with United Airlines and Frontier Airlines. The
company serves 60 airports in 5tates with a fleet of six
Embraer EMB-120 Brasilas and 32 Raytheon/Beech 1900D
regional airliners from its hubs in Albuquerque, New Mexico;
Billings, Montana; Denver, Colorado; Ontario, California;
Phoenix, Arizona; Milwaukee, Wisconsin; and Kansas City,
BRANDS/DIVISIONS/AFFILIATES: Missouri. Great Lakes derived approximately 50% of its
2009 revenue from the Essential Air Service (EAS) program,
which is administered by the U.S. Department of
Transportation. This program gives airlines subsidies for
serving areas that are unprofitable or minimally profitable.
Great Lakes serves 43 EAS communities on a subsidized
basis, including Clovis, New Mexico; Moab, Utah; Marion,
Illinois; Ely, Nevada; Prescott, Arizona; and Merced,
California. The firm also offers charter service to private
CONTACTS: Note: Officers with more than one job title may be individuals, corporations and athletic teams and carries
intentionally listed here more than once. freight and small packages on most of its scheduled flights.
Charles R. Howell, IV, CEO Together, charter flights and freight air service generated
Douglas G. Voss, Pres. 1.5% of its 2009 revenue. The company markets its services
Michael O. Matthews, CFO/VP primarily through its web site; global distribution systems,
Michael L. Tuinstra, Treas. such as travel agencies and travel agent web sites; its
Douglas G. Voss, Chmn. reservation call center; and seat capacity made available
Phone: 307-432-7000 Fax: 307-432-7001 through its code share agreements.
Toll-Free: Great Lakes Aviation offers its employees worldwide travel
Address: 1022 Airport Pkwy., Cheyenne, WY 82001 US benefits, corporate discounts, travel assistance and medical,
dental, vision, life and disability insurance.
2009 Sales: $121,844 2009 Profits: $5,782 U.S. Stock Ticker: GLUX
SALARIES/BENEFITS:
GREYHOUND LINES INC www.greyhound.com

Bus Services
Casino Routes Greyhound Lines, Inc., a subsidiary of FirstGroup PLC, is the
Package Delivery Service only nationwide provider of scheduled intercity bus service in
Charter Bus Service the U.S., serving more than 2,300 destinations. The
company offers seamless service between the U.S. and
Canada, and operates approximately 90 company-owned
(and 850 agency-owned) sales locations and a fleet of about
1,250 buses with an average age of 7.2 years. The firm
services about 1,700 destinations within the U.S.
BRANDS/DIVISIONS/AFFILIATES: Greyhound’s subsidiary, Greyhound de Mexico, allows
FirstGroup PLC customers to purchase tickets within Mexico at over 100
Greyhound CourierXpress
agencies, and travel over the border. The firm runs
Greyhound Package Xpress
Lucky Streak
Greyhound PackageXpress (GPX), an express package
QuickLink delivery service that ships oversized, heavy weight, same
Road Rewards day and overnight freight at low rates; Greyhound
CourierXpress (GPX) delivers time-sensitive small packages
across Canada; Lucky Streak buses, which provide door-to-
door service to many casinos and resorts in the country; and
CONTACTS: Note: Officers with more than one job title may be the QuickLink service, an alternative to the daily commuter
intentionally listed here more than once. service. The company offers a Road Rewards service, in
Dave Leach, CEO which passengers can accrue points when traveling and use
Bill Blankenship, COO these points for discounted or free tickets. Charter service is
Dave Leach, Pres. available for special events, conventions, meetings, group
Andrew Kaplinsky, CFO travel and tour packages. The company also offers the
Rhonda P. MacAndrew, Sr. VP-Human Resources Discovery Pass, a pass that allows unlimited travel in the
Myron Watkins, VP-Oper. U.S. and Canada from 7-60 days of travel. Greyhound
Ted F. Burk, Sr. VP-Corp. Dev. generally serves a diverse customer base, consisting
Phone: 972-789-7000 Fax: primarily of low- to middle-income passengers. In early
Toll-Free: 2009, the company unveiled a new luxury bus design, with
Address: 350 N. Dallas Parkway, Ste. 600, Dallas, TX 75248 US features such as increased legroom and Wi-Fi Internet
access. In 2009, the company opened several new location
in cities including: Trotwood, Ohio; Bryan, Texas; Madison,
Wisconsin; Montpelier, Vermont; Wichita Falls, Texas; and
Providence, Rhode Island. In 2010, the firm opened new
locations in cities including: Richfield, Utah; Concord, North
Carolina; Virginia Beach, Virginia; Bullhead City, Arizona;
and Petersburg, Virginia.
2005 Sales: $1,200,000 2005 Profits: $ Parent Company: FIRSTGROUP PLC
SALARIES/BENEFITS:
GROUPE DU LOUVRE www.groupedulouvre.com

Hotels
Luxury Goods Groupe du Louvre (Louvre) is a French hotel and luxury
Perfume House goods company. It is owned by an affiliate of Starwood
Capital Group. The company operates in four segments:
luxury hotel, budget hotel, crystal manufacturer and perfume
house. The luxury hotel division encompasses the Crillon
and Concorde hotels and resorts. The segment gathers
more than 30 prestigious hotels in locations such as
Amsterdam, Barcelona, Cannes, London, Nice, Paris,
BRANDS/DIVISIONS/AFFILIATES: Prague and Tokyo. The budget hotel division is comprised
Starwood Capital Group of more than 800 hotels with a capacity of roughly 52,000
Crillon
rooms in nine European countries under four brands: Kyriad
Concorde
Kyriad Prestige
Prestige, Kyriad, Campanile and Premiere Classe. The
Campanile crystal manufacturer division operates through subsidiary
Premiere Classe Societe du Louvre, which is the majority shareholder of
Annick Goutal Baccarat, one of the most prestigious crystal manufacturers
Baccarat in the world. Products, which include jewelry, accessories
and wristwatches, are sold through a network of 47 owned
CONTACTS: Note: Officers with more than one job title may be stores and points of sales worldwide. The perfume house
intentionally listed here more than once. division operates through Annick Goutal, a unique luxury
Jeffrey Dishner, Managing Dir. perfume house created in 1980 that distributes products in a
Pascal Malbequi, General Counsel selective way in more than 20 countries. Annick Goutal
Franck Hebrard, VP-Finance offers more than 25 fragrances composed mainly of natural
Brigitte Taitttinger, Pres., Annick Goutal elements, as well as a skin care line with active rose serum.
Bernard Granier, COO-Concorde Hotels & Resorts The perfumery has 11 boutiques and 1,000 prestigious
Pierre Frederic Roulot, Pres., Louvre Hotels points of sale such as Saks Avenue, Isetan, Bergdorf
Herve Martin, Pres., Baccarat Goodman, Harrods and Harvey Nichols.
Barry Sternlicht, Chmn.
Phone: 33-1-42-91-4500 Fax:
Toll-Free:
Address: Village 5, 50 Place de l'Ellipse, Paris, 92081 France
2005 Sales: $ 2005 Profits: $ Parent Company: STARWOOD CAPITAL GROUP
GLOBAL LLC
SALARIES/BENEFITS:
GRUPO FERROVIAL SA www.ferrovial.com

Airport Management
Construction Grupo Ferrovial S.A. is a leading infrastructure and industrial
Infrastructure Services group with operations in 49 countries worldwide. The
Toll Roads company’s investments target four business areas: airports;
Civil Engineering toll roads and car parks; services; and construction.
Ferrovial’s airports segment is one of the leading private
airport operators in the world, with nine airports handling 152
million passengers annually. It serves 434 airlines that fly to
approximately 1,000 destinations worldwide. The largest
BRANDS/DIVISIONS/AFFILIATES: company in the airport division, BAA, owns and manages six
Swissport International Ltd airports in the U.K.: Heathrow, Stansted, Southampton,
Webber
Glasgow, Edinburgh and Aberdeen. The firm’s other two
BAA PLC
Cespa
airports are the Cerro Moreno Airport in Chile and the Naples
Cadagua Airport. Cintra is the firm’s toll road and car parks division. It
Budimex manages 1,765 miles of toll road in Spain, North America,
Amey PLC Portugal, Ireland, Greece and Chile and 296,146 parking
Cintra spaces in Spain, Andorra and the U.K. The company’s
services segment consists of Amey, a British infrastructure
CONTACTS: Note: Officers with more than one job title may be maintenance subsidiary; Cespa, a municipal and waste-
intentionally listed here more than once. water treatment subsidiary; Swissport, an airport handling
Inigo Meiras Amusco, CEO services company; and various other infrastructure and
Ernesto Lopez Mozo, CFO maintenance companies, chiefly in Spain and Portugal.
Jaime Aguirre de Carcer Y Moreno, Dir.-Human Resources Construction, the firm’s original business, covers all aspects
Federico Florez Gutierrez, CIO of civil engineering and building, including roads, railways,
Santiago Ortiz Vaamonde, General Sec. hydraulic works, maritime works, hydroelectric and industrial
Alejandro De la Joya Ruiz, CEO-Ferrovial Agroman works. This division includes several subsidiaries: Cadagua,
Alvaro Echaniz Urcelay, CEO-Real Estate Div. a water and waste treatment plant engineering and
Nicolas Villen Jiminez, CEO-Ferrovial Aeropuertos
Enrique Diaz-Rato Revuelta, CEO-Cintra
construction company; Ferrovial Agroman, the group’s
Rafael del Pino, Chmn. flagship construction company, engaged in civil engineering;
Budimex, one of Poland's largest construction companies;
Phone: 34-91-586-25-00 Fax: 34-91-586-26-77 and Webber, a construction group in Texas. In October
Toll-Free: 2009, BAA sold London Gatwick airport to Global
Address: Principe de Vergara, 135, Madrid, 28002 Spain Infrastructure Partners for $2.47 billion. In December 2009,
the firm completed its acquisition and integration of Cintra
Concesiones de Infrastructura de Transporte S.A., which it
has renamed Ferrovial, S.A.
2009 Sales: $14,836,800 2009 Profits: $-112,860 U.S. Stock Ticker: GRFRF.PK
2008 Sales: $18,672,700 2008 Profits: $43,600 Int’l Ticker: FER Int’l Exchange: Madrid-MCE
SALARIES/BENEFITS:
GRUPO TACA www.taca.com

Airline
Grupo TACA, an international air carrier, offers flights to 39
cities in 22 countries in North, Central and South America.
The company serves nine major cities in the U.S., as well as
Toronto, Canada; Mexico City, Mexico; every country in
Central America and several important business and leisure
destinations in South America and the Caribbean. Grupo
TACA’s flights travel from its hubs in San Salvador, El
Salvador; San Jose, Costa Rica; and Lima, Peru. The
BRANDS/DIVISIONS/AFFILIATES: company has code-sharing agreements with United, Air
DISTANCIA France, Aerosur, Avianca, Iberia and TAM. TACA’s fleet is
AVIANCA
comprised of 25 Airbus 320 aircraft, nine Airbus 319 aircraft,
four Airbus 321 aircraft, and three Embraer E190 jets. The
firm’s DISTANCIA frequent flyer program allows members to
earn miles for travel on other airlines, including its code-
share partners; free hotel stays; and free car rentals. The
company also has non-airline partners that participate in the
frequent flyer program by allowing customers to earn points
CONTACTS: Note: Officers with more than one job title may be when using their services. These include credit cards,
intentionally listed here more than once. financial institutions, car rentals, hotels and
Fabio Villegas Ramirez, CEO telecommunications firms. The firm’s REGIONAL business
Estuardo Ortiz, COO unit operates 150 flights daily in Central America with 30
Gerrdo Grajales, CFO propeller aircraft. REGIONAL is currently renewing its fleet
German Efromovich, Dir.-Bus. Dev. to include 16 new Cessna Caravans and up to six ATR-42
Sofia Valverde Aguero, Coordinator-Comm. 300 aircraft. In February 2010, the majority shareholders of
Roberto Kriete, Chmn. both Colombian airline AVIANCA and Grupo TACA agreed to
Phone: 503-2267-8222 Fax: initiate the integration of the two company’s operations,
Toll-Free: which will create one of the largest air transport networks in
Address: Paseo General Escalon Y 71 Ave. Norte, Local 21, San Latin America.
Salvador, El Salvador
SALARIES/BENEFITS:
GUANGSHEN RAILWAY CO LTD www.gsrc.com

Railroad
Passenger Transportation Guangshen Railway Company, Ltd., operates a part of the
Freight Transportation rail transportation system in southern China, running
Property Leasing services between Guangzhou and Shenzhen, as well as
Food & Beverage Sales providing freight transportation and railway network usage
and services. Within Hong Kong, the company cooperates
with MTR Corp., Ltd., in operating the Hong Kong Through
Train passenger and freight services. The Shenzhen-
Guangzhou-Pingshi Railway (Guangshen Railway), operated
BRANDS/DIVISIONS/AFFILIATES: exclusively by the company, incorporates 299 miles of tracks
MTR Corp., Ltd. across the Pearl River Delta in Guangdong Province. The
Guangshen Railway
firm has 48 stations along its rail lines. The network boasts
high-speed passenger trains with speeds of up to 124 miles
per hour (mph). The line has four parallel tracks that enable
the high-speed passenger trains and regular-speed trains
and freight trains to run on separate tracks. The Guangshen
Railway links with major railway networks in China, including
the Beijing-Guangzhou, Beijing-Kowloon, Sanshui-Maoming,
CONTACTS: Note: Officers with more than one job title may be Pinghu-Nantou and Pinghu-Yantian lines, as well as to the
intentionally listed here more than once. Kowloon-Canton Railway in Hong Kong. The firm operates
Shen Yi, Gen. Mgr. 218 pairs of passenger trains: 100 pairs of inter-city express
Guo Xiangdong, Corp. Sec. trains between Guangzhou and Shenzhen; 13 pairs in its
Tang Xiangdong, Chief Acct. Officer Hong Kong network; and 105 pairs of long-distance
Mu Anyun, Deputy Gen. Mgr. passenger trains. In addition to passenger transportation,
Xu Xiaoming, Chmn. which accounts for a majority of Guangshen’s business, the
Phone: 86-755-2558-7920 Fax: 86-755-2559-1480 firm runs freight transportation and other small business
Toll-Free: ventures that relate to its railway business. These related
Address: 1052 Heping Rd., Shenzhen, 518010 China operations include train maintenance and repair, on-board
catering services, labor services and the operation of
restaurants, hotels and warehouses. In its freight business,
the company offers express container trains for the transport
of full load cargo, single load cargo, containers, bulky and
overweight cargo, dangerous cargo, fresh and live cargo and
oversized cargo. Guangshen’s freight segment also
maintains business partnerships with local ports, logistic
bases, building materials markets, large factories and mines.
2009 Sales: $15,719,100 2009 Profits: $1,722,580 U.S. Stock Ticker: GSH
2008 Sales: $14,834,400 2008 Profits: $1,537,920 Int’l Ticker: 0525 Int’l Exchange: Hong Kong-HKEX
SALARIES/BENEFITS:
GULFSTREAM AEROSPACE CORP www.gulfstream.com

Business Jets Gulfstream Aerospace Corp., a subsidiary of General
Support Services Dynamics Corp., develops, manufactures, markets and
Leasing & Financing provides maintenance and support services for
technologically-advanced business jet aircraft. The company
is also a leading provider of aircraft for government special-
mission applications, including executive transportation,
aerial reconnaissance, maritime surveillance, weather
research and astronaut training. Gulfstream’s product line
BRANDS/DIVISIONS/AFFILIATES: includes eight aircrafts: the mid-size G150 and G250; the
General Dynamics Corp large-cabin, mid-range G200 and G350; the long-range
G150
G450; and the ultra-long-range G500, G550 and G650. The
G200
G350
firm offers several marketing programs through its financial
G450 services unit, including aircraft leases and third-party
G500 financing. Gulfstream also routinely accepts aircraft trade-
G550 ins for the sale of new Gulfstream models and resells the
G650 used planes on the pre-owned market. The group offers
several product enhancements for its planes, including the
CONTACTS: Note: Officers with more than one job title may be ultra-high-speed broadband multi-link (BBML) system, which
intentionally listed here more than once. allows customers to access the Internet at altitudes up to
Joseph T. Lombardo, Pres. 51,000 feet, and the Enhanced Vision System (EVS), a
Dan Clare, CFO/Sr. VP forward-looking infrared (FLIR) camera that projects an
Larry Flynn, Sr. VP-Mktg. & Sales infrared real-world image on the pilot’s heads-up display,
Dick Johnson, Chief Scientist/VP which allows the flight crew to see in conditions of low light
Tim Farley, VP-Eng. and reduced visibility. The G650 business jet, an extra-large
Ira Berman, Sr. VP-Admin. cabin jet designed for ultra-long-range flights, is expected to
Ira Berman, General Counsel be released by 2012 and the G250, a mid-size business jet,
Dennis Stuligross, Sr. VP-Oper.
Jeff Miller, VP-Comm.
expected to release by 2011. In May 2009, the company
Buddy Sams, Sr. VP-Gov't Programs & Sales established a parts distribution center in Madrid, Spain.
Mark Burns, Pres., Prod. Support/Gen. Dynamics Aviation Svcs. Employees of the firm receive tuition reimbursement;
Jmes S. (Jim) Ross, VP-Pre-Owned Aircraft Sales relocation assistance; a performance-based incentive plan; a
Pres Henne, Sr. VP-Eng., Programs & Test wellness program; flexible spending accounts; and medical,
Jeff Hill, VP-Int’l. Prod. Support Sales dental, vision, disability and life insurance.
Phone: 912-965-3000 Fax: 912-965-3084
Toll-Free:
Address: P.O. Box 2206, Savannah, GA 31407 US
2005 Sales: $3,433,000 2005 Profits: $495,000 Parent Company: GENERAL DYNAMICS CORP
SALARIES/BENEFITS:
GUOMAN HOTELS LIMITED www.thistlehotels.com

Hotels
Hotel Management Guoman Hotels Limited, formerly Thistle Hotels plc, owns
and operates a chain of 39 hotels throughout the U.K. and
Malaysia, primarily under the Guoman and Thistle brands.
The company is owned by GuocoLeisure Limited (formerly
BIL International Limited). Guoman features 16 hotels in
London alone. These hotels include the Thistle Marble Arch,
overlooking Oxford Street; the Charing Cross Hotel, near
Trafalgar Square; and the Tower Hotel, with views of the
BRANDS/DIVISIONS/AFFILIATES: Tower of London and Tower Bridge. All of Guoman’s
Thistle Hotels plc properties are located near financial centers, tourist
GuocoLeisure Limited
attractions and shopping districts. The company has
BIL International Limited
Thistle Marble Arch
locations in most business centers and resort areas of the
Charing Cross U.K., including Birmingham, Bristol, Edinburgh, Glasgow,
Otium Health and Leisure Club Liverpool, Manchester and Newcastle. Hotel amenities
Just Gym include computer and modem hookups, conference rooms,
Roomexpress Roomexpress (its delivery room service), lounges and coffee
shops. In addition, Guoman properties feature a portfolio of
CONTACTS: Note: Officers with more than one job title may be restaurant brands, including CoMotion, a fusion of a New
intentionally listed here more than once. York deli and Italian café, and Gengis, a mixture of Asian
Timothy J. Scoble, CEO and Mediterranean food. Many sites feature Otium Health
Timothy J. Scoble, COO and Leisure Clubs that have swimming pools, whirlpools and
Jeff Karlson, VP-Global Sales fitness centers; others have Just Gym workout facilities;
Heiko Figge, Managing Dir.-Hotel Oper., UK while some include full-service spas.
Ahmed Al Makkawy, Mgr.-Int'l Sales, New Markets-Middle East
Sandro Volpato, Dir.-Sales, Middle East
Mauricio Gonzalez, Gen. Sales Agent-Mexico
Tan Sri Quek Leng Chan, Chmn.
Sanjay Nijhawan, COO-Int'l
Phone: 44-20-7138-0000 Fax: 44-20-7138-0001
Toll-Free:
Address: Bath Rd., Uxbridge, UB8 9FH UK
2005 Sales: $302,400 2005 Profits: $94,500 Parent Company: GUOCOLEISURE LTD
SALARIES/BENEFITS:
HARRAH'S ENTERTAINMENT INC www.harrahs.com

Casino Hotels
Dockside & Riverboat Casinos Harrah’s Entertainment, Inc., owned by Hamlet Holdings
Racing Venues LLC, an affiliate of TPG Capital, LP and Apollo Management,
Casino Management L.P., is one of the largest gaming companies in the world.
Golf Facility The firm owns or manages approximately 40 casinos
throughout the world. Harrah’s also earns fees from
managing three casinos for Indian tribes: Harrah’s Phoenix
Ak-Chin, located near Phoenix, Arizona; Harrah’s Rincon
Casino and Resort, near San Diego, California; and Harrah’s
BRANDS/DIVISIONS/AFFILIATES: Cherokee Casino and Hotel, in Cherokee, North Carolina.
Harrah’s Operating Company Inc These contracts expire in 2011. Additional brands operated
Flamingo
and/or owned by Harrah’s, Caesars; Horseshoe; Bally’s;
Caesars Entertainment Inc
Horseshoe
Flamingo; Grand Biloxi; Harveys; Imperial Palace; Paris; Rio;
Total Rewards and Showboat. The firm offers casino entertainment facilities
Hamlet Holdings LLC primarily under the Harrah’s, Caesars and Horseshoe brands
TPG Capital LP in the U.S., including land-based casinos; riverboat or
Apollo Management LP dockside casinos; casino clubs; and three racing venues.
Besides casinos, the firm’s properties generally include hotel
CONTACTS: Note: Officers with more than one job title may be and convention space; restaurants; and non-gaming
intentionally listed here more than once. entertainment facilities. Harrah’s properties total
Gary Loveman, CEO approximately 3 million square feet of gaming space and
Gary W. Loveman, Pres. 38,000 hotel rooms. For returning customers in the U.S., the
Jonathan S. Halkyard, CFO/Sr. VP/Treas. firm offers the Total Rewards card plan, allowing holders to
David Norton, Chief Mktg. Officer/Sr. VP earn reward credits for prizes such as vacations, event
Mary Thomas, Sr. VP-Human Resources tickets and cars; Total Rewards currently has over 40 million
Katrina Lane, CTO/Sr. VP members. The company owns and operates the World
Tim Donovan, General Counsel/Sr. VP Series of Poker tournament and brand.
Peter Murphy, Pres., Bus. & Strategy
Jan Jones, Sr. VP-Comm. & Gov't Rel. Employees of Harrah’s receive medical, dental and vision
Tom M. Jenkin, Pres., Western Div. plans; educational assistance; a health and wellness
John Payne, Pres., Central Div. programs.
Don Marrandino, Pres., Eastern Div.
John Baker, Sr. VP-Enterprise Effectiveness
Gary Loveman, Chmn.
Phone: 702-407-6000 Fax: 702-407-6037
Toll-Free: 800-318-0047
Address: 1 Caesars Palace Dr., Las Vegas, NV 89109 US
2009 Sales: $8,907,400 2009 Profits: $846,400 U.S. Stock Ticker: Private
2005 Sales: $7,010,000 2005 Profits: $236,400 Parent Company: HAMLET HOLDINGS LLC
SALARIES/BENEFITS:
HAWAIIAN AIRLINES INC www.hawaiianair.com

Airline
Charter Flights Hawaiian Airlines, Inc., the sole operating unit of Hawaiian
Air Cargo Holdings, Inc., is engaged in the transportation of
passengers, cargo and mail to 20 domestic and international
destinations in the Pacific region. With 33 aircraft and
approximately 8.3 million passengers a year, it is one of the
largest airlines headquartered in Hawaii. Established in
1929, it operates approximately 190 scheduled flights per
day, including 160 flights within the Hawaiian Islands as well
BRANDS/DIVISIONS/AFFILIATES: as trans-Pacific flights to Oakland, Los Angeles, San Diego,
Hawaiian Holdings, Inc. San Jose, San Francisco, Sacramento, Portland, Las Vegas,
Seattle and Phoenix. The firm has inter-island routes among
the six major islands of Hawaii and also provides service to
South Pacific routes, functioning as the sole direct provider
of air transportation from Hawaii to American Samoa, Japan,
Australia, the Philippines and Tahiti. The firm also provides
charter service to Anchorage, Alaska and Honolulu.
Hawaiian Airlines maintains code-sharing alliances with
CONTACTS: Note: Officers with more than one job title may be American Airlines, American Eagle, Continental Airlines,
intentionally listed here more than once. Island Air, Korean Airlines, United and US Airways that
Mark B. Dunkerley, CEO provide reciprocal frequent-flyer mileage accrual, redemption
Mark B. Dunkerley, Pres. privileges and code-sharing on certain flights. In November
Peter R. Ingram, CFO/Exec. VP/Treas. 2009, the firm installed blended winglets on its Boeing 767-
Glenn G. Taniguchi, Sr. VP-Mktg. & Sales 300 jets which will reduce fuel usage and carbon dioxide
Barbara D. Falvey, Sr. VP-Human Resources emissions.
David J. Osborne, CIO/Exec. VP
Dennis Manibusan, VP-Eng. & Maintenance
Hoyt H. Zia, General Counsel/Sec./Sr. VP
Charles R. Nardello, Sr. VP-Oper.
Miranda Scott, Sr. Dir.-Bus. Dev.
Alan L. Hoffman, Sr. VP-Corp. Comm. & Public Affairs
Karen A. Berry, VP-Finance
Brian Stewart, Controller/VP
Blaine J. Miyasato, VP-Customer Svcs.
Kenneth E. Rewick, VP-Flight Oper.
Louis D. Saint-Cyr, VP-In-flight Svcs.
Lawrence S. Hershfield, Chmn.
Phone: 808-835-3700 Fax: 808-835-3690
Toll-Free:
Address: 3375 Koapaka St., Ste. G-350, Honolulu, HI 96819 US
2007 Sales: $982,555 2007 Profits: $7,051 Employees:
2005 Sales: $504,323 2005 Profits: $-12,366 Parent Company: HAWAIIAN HOLDINGS INC
SALARIES/BENEFITS:
HERTZ GLOBAL HOLDINGS INC www.hertz.com

Automobile Rental
Truck Rental Hertz Global Holdings, Inc. owns one of the largest
Claims Management worldwide airport general use car rental brands and one of
Heavy Equipment Rental the largest equipment rental businesses in the U.S. and
Used Automobile Sales Canada. The company operates in two segments: car rental
Leasing and equipment rental. In the car rental business segment,
Actuarial Services Hertz and its independent licensees accept reservations for
Franchising car rentals at approximately 8,100 locations in approximately
145 countries. The company generally accepts reservations
BRANDS/DIVISIONS/AFFILIATES: only for a class of vehicles, but it also accepts reservations
Prestige Collection for specific makes and models of vehicles in its Prestige
Hertz Fun Collection
Collection national-scale luxury rental program; its Hertz Fun
Green Collection
Hertz Equipment Rental Corporation
Collection rental program; its Green Collection
1st Call Studio Equipment environmentally friendly rental program; and a limited
number of models in high-volume, leisure-oriented
destinations. The firm has approximately 2,065 staffed rental
locations in the U.S., of which approximately one-fourth are
airport locations and three-fourths are off-airport locations. It
CONTACTS: Note: Officers with more than one job title may be also rents cars from 1,220 other locations that are not
intentionally listed here more than once. staffed. Hertz has 1,140 staffed rental locations
Mark Frissora, CEO internationally, of which one-fifth are airport locations and
Elyse Douglas, CFO/Exec. VP four-fifths are off-airport locations, and it rents cars from 120
Michael P. Senackerib, Chief Mktg. Officer/Sr. VP other locations that are not staffed. The equipment rental
LeighAnne Baker, Chief Human Resources Officer/Sr. VP business segment, which operates through Hertz Equipment
Joseph F. Eckroth, CIO/Sr. VP Rental Corporation, rents equipment through 322 branches
Jeffrey Zimmerman, General Counsel/Sr. VP/Sec. in the U.S., Canada, France, Spain and China. It offers a
Jatindar Kapur, Corp. Controller/Sr. VP-Finance broad range of equipment, including earthmoving equipment;
Scott Sider, Exec. VP/Pres., Vehicle Renting & Leasing
Gerald A. Plescia, Exec. VP/Pres., Hertz Equipment Rental Corp.
material handling equipment; aerial and electrical equipment;
Lois Boyd, Sr. VP-Process Improvement & Project Mgmt. air compressors; pumps; generators; small tools; compaction
Robert J. Stuart, Sr. VP-Global Sales equipment; and construction-related trucks. The car rental
Mark Frissora, Chmn. segment accounted for 84% of the company’s revenue in
Michael Taride, Exec. VP/Pres., Hertz Int'l 2009 and equipment rental, 16%. In April 2010, the firm
John A. Thomas, Exec. VP-Supply Chain Mgmt. agreed to acquire competitor Dollar Thrifty Automotive
Phone: 201-307-2000 Fax: 201-307-2644 Group, Inc. for $1.27 billion, for the purpose of strengthening
Toll-Free: 800-654-3131 its position in the leisure car-rental sector. In July 2010, the
Address: 225 Brae Blvd., Park Ridge, NJ 07656-0713 US company acquired 1st Call Studio Equipment from RoadSafe
Holdings.
2009 Sales: $7,101,500 2009 Profits: $-111,300 U.S. Stock Ticker: HTZ
SALARIES/BENEFITS:
Pension Plan: Y ESOP Stock Plan: Profit Sharing: Top Exec. Salary: $975,769 Bonus: $2,200,000
HF EIMSKIPAFELAG ISLANDS www.eimskip.com

Air Transportation-Freight Services
Logistics Services Hf. Eimskipafelag Islands (Eimskip), formerly Avion Group
Travel Tours Hf, is an investment group focused on transportation and
Sea Transportation-Freight Services logistics services. The company specializes in shipping,
logistics and supply chain management, with a focus on
temperature-controlled cargo. Through its subsidiaries,
Eimskip operates 50 vessels, 2,000 trucks and trailers and
roughly 180 cold stores, with operations at 200 locations in
30 countries. The company’s transportation services include
BRANDS/DIVISIONS/AFFILIATES: passenger services, airfreight, inland transportation, general
Avion Group Hf forwarding, global reefer logistics, ocean freight, customs
Eimskip-CTG
documentation, cargo insurance, agency and storage and
Faroe Ship
VersaCold & Atlas
distribution. Eimskip provides passenger transportation from
Reykjavik to Vestmannaeyjar, Thorshavn, Rotterdam,
Hamburg, Aarhus and Fredrikstad on its vessels, which are
equipped with two cabins, two doubles and one single. The
company’s airfreight services include collecting goods at
factory warehouses; marking and preparing shipments for
CONTACTS: Note: Officers with more than one job title may be transport; transporting shipments to airline carriers, providing
intentionally listed here more than once. freight insurance; handling customs clearance; and
Gylfi Sigfusson, CEO transporting shipments to the warehouse of destination. The
Gylfi Sigfusson, Pres. company provides price quotations for various modes of
Hilmar Valgarsson, CFO inland transportation, which can include transport by truck,
Arni R. Jonsson, Exec. VP-IT train or river barge, and organizes the transportation.
Heidrun Jonsdottir, Head-Legal Eimskip’s general forwarding services include customizing
Heidrun Jonsdottir, Head-Corp. Comm. transportation for various logistic requirements. The
Bragi Ragnarsson, Chmn. company can handle both frozen and chilled cargo
Phone: 354-525-7000 Fax: 354-525-7009 temperature requirements, and provides reefer services
Toll-Free: covering the entire logistics chain, including discharge of
Address: Korngardar 2 104, Reykjavik, Iceland fishing vessels, transportation, warehousing, distribution,
inventory control and customs formalities. The company’s
ocean freight services include liner services and bulk
transport. Customs documentation services include the
preparation of customs documents, ATA Carnet supervision,
temporary admissions documents, calculations of tariff
classes, letter of credit applications, the issuance of
certificates and customs’ inspection requests. Eimskip sells
single cargo insurance and open insurance. Agency
services provided include port agency and liner agency
services. The firm has three subsidiaries: Eimskip-CTG;
Faroe Ship; and VersaCold & Atlas.
2008 Sales: $1,017,660 2008 Profits: $-917,860 Int’l Ticker: HFEIM Int’l Exchange: Nordic-OMX
2007 Sales: $963,020 2007 Profits: $-12,880 Employees:
SALARIES/BENEFITS:
HILTON HOTELS CORP www.hiltonworldwide.com

Hotels & Resorts
Timeshare Properties Hilton Hotels Corp. (HHC), founded in 1919, owns, manages
Conference Centers and develops hotels, resorts and timeshare properties; and
Franchising franchises lodging properties. HHC consists of 10 hotel
Management Services brands and more than 3,500 hotels in 81 countries around
Online Reservations the world. Its hotel brands include Hilton, Hilton Garden Inn,
Doubletree, Embassy Suites, Homewood Suites, Home2
Suites, Hampton Inn, Conrad Hotels and Resorts and The
Waldorf Astoria Collection. HHC owns the worldwide rights
BRANDS/DIVISIONS/AFFILIATES: to develop and market Hilton and Conrad brands. Although
Blackstone Group LP the majority of the company's hotels are located within the
Hilton Group plc
U.S., the company also operates luxury lodgings in locations
Hampton Inn
Conrad Hotels and Resorts
such as Thailand, Ireland, Singapore, Uruguay, Indonesia
Waldorf Astoria Collection and Egypt. Hilton Worldwide Resorts offers 54 self-
Embassy Suites contained resorts in the Middle East, Asia Pacific, Europe,
Hilton Garden Vacations Company LLC the Americas, the Indian Ocean and the Caribbean. Through
Hhonors Hilton Garden Vacations Company, LLC, the firm also owns
and manages approximately 48 vacation timeshare
CONTACTS: Note: Officers with more than one job title may be properties with three more under development. HHonors,
intentionally listed here more than once. the firm's loyalty enrollment program for returning customers,
Christopher Nassetta, CEO has over 25 million members and includes partner benefits
Christopher J. Nassetta, Pres. with JetBlue Airlines. The firm is investing in technologies
Tom Kennedy, CFO/Exec. VP such as check-in kiosks to facilitate an easier and faster
Matthew W. Schuyler, Chief Human Resources Officer/Exec. VP check-in process for its customers in partnership with IBM.
Rich Lucas, General Counsel/Exec. VP HHC, in separate deals with three real estate groups, is
Ian R. Carter, Pres., Global Oper. developing over 55 properties in Russia, the U.K. and
Kevin Jacobs, Sr. VP-Corp. Strategy Central America, all planned to be completed by 2012. Over
Ellen Gonda, Sr. VP-Global Corp. Comm.
Kevin Jacobs, Treas.
the next decade, the firm plans to open 300 new hotels in
Paul Brown, Pres., Global Brands & Commercial Svcs. Asia, including properties in India and China. In February
Mark Wang, Pres., Hilton Grand Vacations Co., LLC 2010, Hilton concluded an agreement for the management of
Matt Richardson, Head-Architecture/Design/Construction/Real Estate a Hilton hotel in Riyadh, Saudi Arabia scheduled to open in
Phone: 703-883-1000 Fax: 2013. In March 2010, Hilton signed a management
agreement for a new Hilton branded hotel scheduled to open
Toll-Free: 800-445-8667
in Egypt, along the Nile River in July 2010.
Address: 7930 Jones Branch Dr., Ste. 1100, McLean, VA 22102
US
2005 Sales: $3,218,000 2005 Profits: $460,000 Parent Company: BLACKSTONE GROUP LP (THE)
SALARIES/BENEFITS:
HMSHOST CORP www.hmshost.com

Airport Stores & Restaurants
Food, Beverage & Retail Concessions HMSHost Corp., a wholly-owned subsidiary of the Italian
Travel Plazas based Autogrill S.p.A., is a leading provider of food,
Food Courts beverage and retail concessions, with facilities in over 111
airports worldwide as well as 86 roadside travel plazas along
major U.S. and Canada toll roads and turnpikes in the
Northeast and Midwest. HMSHost also serves tourist
destinations such as Space Center Houston, the Empire
State Building and 16 malls throughout the US. The
BRANDS/DIVISIONS/AFFILIATES: company’s international airport operations include retail and
Autogrill S.p.A. food service outlets in Canada, Australia, New Zealand and
Ciao Gourmet Market
Germany. Its merchandise concepts include newsstands,
La Tapenade Mediterranean
Flatbreadz
regional gift stores and bookstores. HMSHost is engaged in
Home Turf Sports Bar & Grill a range of national and local brand licensing and franchising
Fresh Attractions Deli relationships, providing its food service operations with well-
known brands ranging from Burger King, Quiznos Sub and
Hugo Boss to Starbucks, Polo, Pizza Hut and the Chili’s Too.
The company also develops proprietary branded concepts
CONTACTS: Note: Officers with more than one job title may be including Ciao Gourmet Market, La Tapenade
intentionally listed here more than once. Mediterranean, Home Turf Sports Bar & Grill, Flatbreadz and
Elie Maalouf, CEO Fresh Attractions Deli.
Elie Maalouf, Pres.
Brian W. Bethers, CFO/Exec. VP
Chuck Powers, Chief Human Resources Officer/Exec. VP
Joe P. Martin, General Counsel/Sec./Sr. VP
Elie Maalouf, Exec. VP-Airport Food & Beverage Oper.
William J. Shaw, Chmn.
Thomas G. O'Hare, Exec. VP-North American Bus.
Phone: 240-694-4100 Fax: 240-694-4790
Toll-Free:
Address: 6905 Rockledge Dr., Bethesda, MD 20817 US
2005 Sales: $2,000,000 2005 Profits: $ Parent Company: AUTOGRILL SPA
SALARIES/BENEFITS:
HOGG ROBINSON GROUP NORTH AMERICA www.hrgworldwide.com

Travel Agency
Corporate Travel Management Hogg Robinson Group North America (HRG North America),
Employee Benefits Consulting a wholly-owned subsidiary of Hogg Robinson Group plc
Corporate Event Management (HRG), provides corporate travel management services in
Pensions Software Canada and the U.S. The company was created by
integrating BTI Canada, Sea Gate Travel Group, Partnership
Travel Consulting and Robustelli World Travel. HRG North
America’s service areas are divided into corporate travel
management, expense management, consulting, sports and
BRANDS/DIVISIONS/AFFILIATES: events and meetings management. For corporate travel
BTI Canada management solutions, the company has developed HRG
Hogg Robinson Group plc
Intellect, a technology-based range of products and services
Sea Gate Travel Group
Partnership Travel Consulting
with such applications as online booking, data management
Robustelli World Travel and reporting. The company has also developed a traveler
HRG Intellect tracking service to complement its corporate travel
HRG Consulting management offerings. For expense management solutions,
Spendvision HRG North America owns a majority of Spendvision, which
provides multi-language, multi-currency online expense
CONTACTS: Note: Officers with more than one job title may be management and data consolidation. Consulting services
intentionally listed here more than once. are provided through an independent division of the
David Radcliffe, CEO company, HRG Consulting. HRG Consulting targets three
Tom Gleason, Pres. areas: Supplier Programs, which covers airlines, hotels, car
Jacqui Higgs, Group Mktg. Dir. rental companies and ground transport; Process, which
Ted Brooks, Exec. VP-Tech. consists of auditing services; and Analysis, which provides
Keith Burgess, General Counsel benchmarking procedures and environmental reporting.
Biss Lancaster, Mgr.-Public Rel. HRG North America provides travel management solutions
Chris Fry, Dir.-Commercial specifically tailored to the field of high performance sports.
John Coombe, Chmn.
Kevin Ruffles, Pres.-Europe & Asia Pacific
The firm has managed the NBA’s air charter program for
Bill Brindle, Dir.-Dist. over 10 years and works with the German Football
Association. Events and meetings management services
Phone: 416-593-8866 Fax: include total program management including venue booking,
Toll-Free: air travel arrangements, hotel accommodation and other
Address: 370 King St. W., Ste. 700, Toronto, ON M5V 1J9 logistics. The company’s HRG i-Suite offers the ability to
Canada integrate a self-service reservation tool, data consolidation
and reporting, expense management and traveler tracking.
2005 Sales: $ 2005 Profits: $ Parent Company: HOGG ROBINSON GROUP PLC
SALARIES/BENEFITS:
HOGG ROBINSON GROUP PLC www.hoggrobinson.co.uk

Corporate Services
Corporate Travel Management Hogg Robinson Group plc (HRG) is an international
Expense Management corporate services company that operates in nearly 120
Travel Consulting countries. The firm operates in two businesses: international
Events & Meetings Management corporate travel services and expense management. The
international corporate travel services segment offers
solutions and consulting services related to Internet booking
tools, cost savings, events/meetings management, data
analytics, personal service, data management traveler
BRANDS/DIVISIONS/AFFILIATES: tracking. HRG’s expense management division, operated by
Executive Travel Associates LLC majority-owned subsidiary Spendvision, offers online
HRG Bangladesh
expense management and data solutions in a variety of
HRG Spain
HRG Portugal
languages. Spendvision allows clients to manage employee-
HRG Sudan controlled expenditures using personal cash claims, credit
Hogg Robinson Westminster (Hong Kong) Ltd cards, purchasing cards and other payment options such as
DeskTop KK mobile phones and fuel cards. The firm’s other service
Business Travel International BV offerings include the provision of data, data warehousing and
analytics; benchmarking of deals; inventory management of
CONTACTS: Note: Officers with more than one job title may be air seats, hotel beds and limousines; and technology
intentionally listed here more than once. solutions. Subsidiary Executive Travel Associates is a travel
David J. Radcliffe, CEO management company serving clients in the legal sector on
Jacqui Higgs, Dir.-Mktg. the east coast of the U.S. HRG also operates through
Bill Brindle, Dir.-Bus. Tech. several international joint ventures:; Hogg Robinson
Keith Burgess, General Counsel/Dir.-Central Svcs. Westminster (Hong Kong) Ltd.; Organising Committee
Sallyanne Heywood, Contact-Media Accommodation Bureau GmbH & Co.; DeskTop K.K.; Hogg
Angus Prentice, Head-Investor Rel. Robinson Jinjiang Travel (China) Ltd.; and Business Travel
Chris Fry, Dir.-Commercial International BV. In October 2009, the firm formed a
Tom Gleason, Pres., North America
Stewart Harvey, Dir.-Client Mgmt.
partnership with Travelscene Limited to operate HRG’s
John D. Coombe, Chmn. Bangladesh operations under the HRG Bangladesh brand.
Kevin A. Ruffles, Pres., APAC & Europe In May 2010, the company replaced HRG Spain and HRG
Bill Brindle, Dir.-Dist. Portugal brands carrier Empresas Marsans with Viajes El
Phone: 44-1256-312-600 Fax: 44-1256-325-299 Corte Ingles. In July 2010, HRG named Dar Alkhartoum Air
Booking Agency the new carrier of the HRG Sudan brand.
Toll-Free:
Address: Global House, Victoria St., Basingstoke, Hampshire HRG offers its employees a flexible benefits package,
RG21 3BT UK allowing the employee to choose fewer benefits in one area
for greater benefits elsewhere.
2008 Sales: $545,990 2008 Profits: $66,240 Int’l Ticker: HRG Int’l Exchange: London-LSE
SALARIES/BENEFITS:
HOLIDAYBREAK PLC www.holidaybreak.co.uk

Packaged Vacations
Camping Tours Holidaybreak PLC is a leading U.K. provider of specialty
Scuba Diving holiday trips, such as outfitted camping vacations, city
Adventure Tours getaways and activity-based small group tours and treks.
Reservations The company operates in four segments: Hotel Breaks,
which accounted for 30% of the firm’s 2009 revenue;
Adventure Travel, 21%; Camping, 24%; and Education, 25%.
The Hotel Breaks segment includes U.K.-based Superbreak,
which offers domestic and overseas stays, and Netherlands-
BRANDS/DIVISIONS/AFFILIATES: based Bookit, which provides domestic short-break stays.
Superbreak Within the U.K., Superbreak offers 5,000 hotels to choose
Bookit
from, and through its Europe and Beyond program it offers
Explore
Regaldive
getaways in locations such as Dubai, South Africa and the
Djoser U.S. Bookit operates four brands within the Netherlands:
carpe diem Sprachreisen Weekendjeweg.nl, its core brand, provides weekend-
TravelWorks getaway accommodations; Nachtjeweg.nl provides overnight
Eurocamp accommodations; Bungalows.nl provides self-catering
accommodations on holiday parks; and Hotelletje.nl provides
CONTACTS: Note: Officers with more than one job title may be small independent hotel accommodations. The division also
intentionally listed here more than once. includes recently acquired West End Theater Bookings, a
Martin Davies, CEO London theatre ticket agent. The company’s Adventure
Bob Baddeley, Dir.-Finance Travel division comprises U.K.-based Explore, Tailormade
Tricia Walker, Head-Human Resources and RegalDive; Netherlands-based Djoser; and Germany-
Alex Williamson, Corp. Sec. based Carpe Diem Sprachreisen and TravelWorks. Explore
Chris Bentley, Head-Corp. Dev. offers over 550 adventure and discovery tours to choose
Eamonn Ferrin, Managing Dir.-Hotel Breaks Div. from in over 130 countries. Tailormade builds on the Explore
Martin Davies, Managing Dir.-Education Div. service, offering personalized itineraries. RegalDive
Steven Whitfield, Managing Dir.-Camping Div.
John Coleman, Chmn.
organizes scuba diving vacations in the Red Sea and other
locations worldwide. Djoser is a leading provider of
Phone: 44-1606-787000 Fax: adventure holidays in the Netherlands, offering tours to over
Toll-Free: 85 countries. The company’s Camping division provides pre-
Address: Hartford Manor, Greenbank Ln., Northwich, Cheshire sited accommodations through its Eurocamp and Keycamp
CW8 1HW UK brands. Subsidiary brands operated by the division include
Ecamp, Eurocamp Independent, Keyplaces and Own a
Holiday Home, which allows customers to purchase mobile
homes sold in France. The Education division provides
residential, outdoor education, educational travel tours and
adventure holidays for school children and college students.
It operates 28 education centers across the U.K., France and
Spain.
2008 Sales: $750,900 2008 Profits: $29,700 Int’l Ticker: HBR Int’l Exchange: London-LSE
SALARIES/BENEFITS:
HOME INNS & HOTELS MANAGEMENT INC www.homeinns.com

Economy Hotels
Home Inns & Hotels Management, Inc. (Home Inns) is an
economy hotel chain in China. The company develops and
operates economy hotels across China under its Home Inns
brand. Home Inns leases real estate properties on which it
develops; operates hotels; franchises its brand to hotel
owners; and manages these hotel properties. For the leased
and operated hotels, the company is responsible for hotel
development and customization to conform to the standards
BRANDS/DIVISIONS/AFFILIATES: of Home Inns, as well as repairs, maintenance and operating
Ctrip.com International, Ltd. expenses. For the franchised and managed hotels, Home
Inns is responsible for managing the hotel, while the
franchisee is responsible for cost of development and
customization. The company’s hotel chain consists of 390
leased-and-operated hotels in operation, with an additional 6
leased-and-operated hotels under development; and 226
franchised-and-managed hotels in operation and an
additional 63 franchised-and-managed hotels under
CONTACTS: Note: Officers with more than one job title may be development. The firm’s properties cover 108 cities in
intentionally listed here more than once. China. Beijing and Shanghai are the cities with the most
David Sun, CEO hotels, with 70 and 62 Home Inns hotels in operation,
Jason Zong, COO respectively. A typical Home Inns hotel has 80-160 guest
May Wu, CFO rooms. Each hotel has a standardized design, appearance,
May Wu, Chief Strategy Officer decor, color scheme, lighting scheme and set of guest
Ethan Ruan, Mgr.-Investor Rel. amenities in each room, including free in-room broadband
Nanpeng Shen, Co-Chmn. Internet access, a work space, air conditioning and a supply
Yunxin Mei, Co-Chmn. of cold and hot drinking water. Home Inns hotels are
Phone: 86-21-3401-9898 Fax: 86-21-6483-5660 strategically located to provide guests with convenient
Toll-Free: access to major business districts, ground transportation
Address: Number 124, Caobao Rd., Shanghai, 200235 China hubs, major highways, shopping centers, industrial
development zones, colleges and universities, and large
residential neighborhoods. In May 2009, Home Inns
announced the sale of $50 million in equity to Ctrip.com
International, Ltd., increasing Ctrip’s ownership in the
company to approximately 18%.
2009 Sales: $357,706 2009 Profits: $38,158 U.S. Stock Ticker: HMIN
SALARIES/BENEFITS:
Pension Plan: ESOP Stock Plan: Y Profit Sharing: Top Exec. Salary: $ Bonus: $
HOMEAWAY INC www.homeaway.com

Online Vacation Property Rental Services
HomeAway, Inc. is involved in vacation rental property.
Through its web site (HomeAway.com) the firm connects
homeowners and property managers with travelers who
prefer vacation rental homes instead of hotels. The site lists
photos, detailed descriptions and lists of amenities and
nearby attractions for over 185,000 properties located in 120
countries. HomeAway.com receives more than 3.3 million
unique visitors that view over 150 million listing pages each
BRANDS/DIVISIONS/AFFILIATES: month. HomeAway owns and operates several other online
VacationRentals.com vacation rental web sites, including VacationRentals.com,
OwnersDirect.co.uk
OwnersDirect.co.uk, HomeAway.co.uk, VRBO.com,
HomeAway.co.uk
VRBO.com
HomeAway.de, Abritel.fr and Homelidays.com. In total, the
HomeAway.de firm lists almost 430,000 vacation rentals. The company is a
Abritel.fr private firm funded by Institutional Venture Partners,
Homelidays.com Redpoint Ventures, Austin Ventures, Technology Crossover
Ventures and Trident Capital. HomeAway has offices in
Austin, Texas; Kassel and Frankfurt, Germany; London and
CONTACTS: Note: Officers with more than one job title may be Ashtead, U.K.; and Paris and Marseille, France. In February
intentionally listed here more than once. 2009, the firm acquired Homelidays SAS, the operator of
Brian Sharples, CEO European for-rent-by-owner vacation rental web site
Andrew Harris, COO Homelidays.com. Also in February 2009, HomeAway
Lynn Atchison, CFO released HomeAway Reservation Management System,
Ross Buhrdorf, CTO which allows renters to book vacation rentals in advance. In
Carl Shepherd, Chief Dev. & Strategy Officer October 2009, the company opened its new corporate
Eileen Buesing, Dir.-Global Public Rel. headquarters in Austin, Texas.
Alexis de Belloy, VP/Managing Dir.-HomeAway US Group
Justin Halloran, VP-Global Initiatives The firm offers employees benefits including life, disability,
Martin Slagter, VP-Partner Channels medical, dental and vision insurance; a 401(k); and flexible
Christine Karpinski, Dir.-Owner Community spending accounts.
Petra Friedmann, Pres., HomeAway Europe
Phone: 512-493-0382 Fax:
Toll-Free: 800-876-3838
Address: 1011 W. 5th St., Ste. 300, Austin, TX 78703 US
SALARIES/BENEFITS:
HONGKONG AND SHANGHAI HOTELS LTD www.hshgroup.com

Hotels
Commercial Properties Hongkong and Shanghai Hotels, Ltd. (HSH) owns and
Resorts & Luxury Clubs operates luxury hotels, resorts and other commercial
Apartments properties. The Peninsula Group is HSH's hotel
Golf Courses management division. The firm's Peninsula hotels are
Property Management located in Hong Kong, Beijing, Chicago, New York, Bangkok,
Laundry Services Manila, Beverly Hills, Tokyo and Shanghai. HSH also owns
Park Attractions & Tramways the Repulse Bay, a self-contained residential, retail and
commercial complex. The firm's Landmark property in Ho
BRANDS/DIVISIONS/AFFILIATES: Chi Minh City features 65 fully furnished apartments on the
Peninsula Group (The) upper floors, a restaurant, a bar, a rooftop swimming pool
Landmark (The)
with a poolside bar, deck, gymnasium, sauna and squash
Peninsula Merchandising, Ltd.
Peak Tramways
court and office space on the lower levels. HSH also owns
Phataraprasit Group (The) the Peninsula Office Tower, part of the extension of the
Quail Lodge Resort & Golf Club Peninsula Hong Kong. The Office Tower includes nine floors
Peninsula Clubs and Consultancy Services, Ltd. of high-end office space with office units ranging from 6,200
Tai Pan Laundry to 11,200 square feet. Another office property owned by
HSH is the St. John's Building in Hong Kong, with 21 floors
CONTACTS: Note: Officers with more than one job title may be of office space. The company's subsidiary Peninsula Clubs
intentionally listed here more than once. and Consultancy Services, Ltd., manages high-end clubs
Clement K. M. Kwok, CEO such as The Hong Kong Club, The Hong Kong Bankers Club
Peter C. Borer, COO and Butterfield's. The Thai Country Club, a 72-hole golf
Neil J. Galloway, CFO course in Thailand is 75% owned by HSH. The firm's other
Jean Forrest, Gen. Mgr.-Mktg. operations include Peak Tramways (one of the oldest
Sindy Tsui, Gen. Mgr.-Human Resources operating funicular railways in the world) operating out of
Ingvar Herland, Gen. Mgr.-R&D Hong Kong, Peninsula Merchandising, Ltd. (a subsidiary that
Shane Izaks, Gen. Mgr.-IT owns and operates boutiques selling Peninsula-brand
Ingvar Herland, Gen. Mgr.-Tech.
Christobelle Liao, Corp. Counsel/Sec.
products) and Tai Pan Laundry (a commercial laundry
David Batchelor, Gen. Mgr.-Oper. service for major hotels, clubs and restaurants, as well as a
John H. Miller, Gen. Mgr.-Design & Planning valet service). The company’s latest project, The Peninsula
Offer Nissenbaum, Managing Dir.-Peninsula Beverly Hills Paris is scheduled to open in 2012.
Jonathan Crook, Gen. Mgr.-Peninsula Manila
Rainy Chan, Area VP-Hong Kong & Bangkok
Nicolas Beliard, Gen. Mgr.-Peninsula Bangkok
Michael D. Kadoorie, Chmn.
Maria Razumich-Zec, Regional VP-USA East Coast, Chicago & New York
Phone: 852-2840-7788 Fax: 852-2810-4306
Toll-Free:
Address: St. George's Bldg., 2 Ice House St., 8th Fl., Hong Kong,
China
2008 Sales: $637,140 2008 Profits: $27,870 Int’l Ticker: 0045 Int’l Exchange: Hong Kong-HKEX
SALARIES/BENEFITS:
HORIZON AIR INDUSTRIES INC www.alaskaair.com

Airline
Horizon Air Industries, Inc., a subsidiary of Alaska Air Group,
Inc., is one of the largest regional airlines in the Pacific
Northwest. The company operates 18 Bombardier CRJ-700
jets and 40 Bombardier Q400 turboprop aircraft serving 48
cities in seven U.S. states: Washington, Oregon, Idaho,
Montana, California, Colorado, Arizona and Nevada; five in
Canada in Alberta and British Columbia; and two in Mexico.
Headquartered in Seattle, the company has its primary
BRANDS/DIVISIONS/AFFILIATES: maintenance base in Portland, with Boise, Seattle, Pasco
Alaska Air Group Inc and Spokane housing additional maintenance facilities.
Alaska Airlines, Inc.
Horizon and its sister company, Alaska Airlines, Inc.
(Alaska), integrate their flight schedules to provide
convenient, competitive connections between most points
served by their systems. Approximately 22% of the firm’s
passengers connected to flights operated by Alaska in 2009.
Horizon and Alaska also have code-sharing agreements with
partner companies and reciprocal frequent flyer agreement
CONTACTS: Note: Officers with more than one job title may be programs with 12 companies. Some of these partner
intentionally listed here more than once. companies include Air France, Qantas, Korean Air and
William S. Ayer, CEO British Airways. During 2009, Horizon carried 6.9 million
Glenn S. Johnson, Pres. passengers with an average trip length of 357 miles.
Daniel L. Russo, VP-Mktg. Approximately 90% of its revenue passenger miles came
Andrea L. Schneider, Sr. VP-People & Customer Svcs. from domestic flights, primarily in Washington, Oregon,
Karen A. Gruen, Corp. Sec. California and Idaho, with an additional 8% from flights to
Eugene C. Hahn, VP-Flight Oper. Canada and 2% from its two flights to Mexico. All of its
Jeffrey D. Pinneo, Exec. VP-Strategic Projects flights feature Horizon's special in-flight service, which
Daniel L. Russo, VP-Comm.
Mark G. Eliasen, VP-Finance
includes free Starbucks coffee, herbal, spiced cider, hot
John F. Schaefer, Jr., Treas. chocolate, soda and snacks. It also makes Northwest wines
William S. Ayer, Chmn. and microbrews available at no extra charge. In January
2009, Horizon Air announced that it had become the first
Phone: 206-392-0296 Fax:
scheduled-service passenger carrier to operate a flight using
Toll-Free: 800-547-9308 the Wide Area Augmentation System (WAAS) technology
Address: 19521 International Blvd., Seattle, WA 98188 US that can allow an aircraft to land in adverse weather
conditions with little more than a half-mile of visibility at an
altitude of 200 feet.
Horizon offers its employees health, vision and dental
coverage, as well as travel privileges on Horizon and more
than 90 other air carriers.
2005 Sales: $556,400 2005 Profits: $29,500 Parent Company: ALASKA AIR GROUP INC
SALARIES/BENEFITS:
HOSPITALITY PROPERTIES TRUST www.hptreit.com

Hotels Hospitality Properties Trust (HPT) is a real estate investment
Travel Centers trust. The company owns 289 hotels with 42,880 rooms or
suites, as well as 185 travel centers, located in 44 U.S.
states, Puerto Rico and Canada. HPT hotel properties are
currently operated under the following brands: Courtyard by
Marriott, Candlewood Suites, Staybridge Suites, Residence
Inn by Marriott, Crowne Plaza Hotels & Resorts, Hyatt Place,
InterContinental Hotels & Resorts, Marriott Hotels and
BRANDS/DIVISIONS/AFFILIATES: Resorts, Radisson Hotels & Resorts, TownePlace Suites by
Reit Management & Research LLC Marriott, Country Inns & Suites by Carlson, Holiday Inn
TravelCenters of America LLC
Hotels & Resorts, SpringHill Suites by Marriott, and Park
Plaza Hotels & Resorts. The company’s 185 travel centers
include 145 operated under the TravelCenters of America
(TA) brand names and 40 operated under the Petro Stopping
Centers brand name. All of HPT’s management agreements
or leases share eight points: first, managers are required to
pay a fixed minimum rent; second, operators must pay
CONTACTS: Note: Officers with more than one job title may be percentage returns on gross hotel revenues exceeding a
intentionally listed here more than once. certain threshold; third, all agreements are long-term (15
John G. Murray, COO years or more); fourth, each hotel is a part of a combination
John G. Murray, Pres. of hotels and is subject to cross-default obligations with
Mark L. Kleifges, CFO respect to all other hotels in the same combination; fifth,
Jennifer B. Clark, Sec. each combination of hotels is geographically diverse; sixth,
Mark L. Kleifges, Treas. contract renewals may only be pursued for a combination of
Ethan S. Bornstein, Sr. VP-Asset Mgmt. hotels, not for each hotel individually; seventh, the firm’s
Thomas O'Brien, Pres./CEO-TravelCenters of America LLC agreements require the deposit of 5% to 6% of gross hotel
Phone: 617-964-8389 Fax: 617-969-5730 revenues into escrows to fund periodic renovations; finally,
Toll-Free: each management agreement or lease includes security
Address: 400 Centre St., Newton, MA 02458 US terms to ensure payments to HPT. Generally, the firm
prefers to purchase multiple properties in a single
transaction, rather than individual properties.
2009 Sales: $1,037,247 2009 Profits: $193,341 U.S. Stock Ticker: HPT
SALARIES/BENEFITS:
HOST HOTELS & RESORTS LP www.hosthotels.com

Hotels Host Hotels & Resorts, L.P. (HST), formerly Host Marriott
Corporation, is a leading hotel real estate investment trust
(REIT) formed through the recent merger of Host Marriott
with Starwood Hotels and Resorts. The firm conducts the
entirety of its business through an umbrella partnership
structure with Host Hotels & Resorts, Inc. as its sole general
partner. Host Hotels & Resorts, Inc. holds 98% of HST’s
outstanding partnership interests. HST itself is self-managed
BRANDS/DIVISIONS/AFFILIATES: and self-administered, with 121 upper upscale and luxury
Marriott full-service hotels consisting of 64,511 rooms in the U.S.,
Ritz-Carlton
U.K., Spain, Poland, Mexico, Chile and Canada to name a
Four Seasons
Hilton/Embassy Suites
few. HST operates 66 Marriott’s; seven Sheraton’s; 11
Hyatt Westin’s; nine Ritz-Carlton’s; six Hyatt’s; two W Hotel’s; one
Westin Fairmont; two Four Seasons; two Hilton/Embassy Suites;
Sheraton one Swissotel; and three other hotels. All hotel locations are
Starwood Hotels & Resorts Worldwide, Inc. generally confined in the business districts of major cities,
airports areas, resorts and convention destinations. HST
CONTACTS: Note: Officers with more than one job title may be properties typically include meeting and banquet facilities; a
intentionally listed here more than once. variety of restaurants and lounges; swimming pools; exercise
W. Edward Walter, CEO facilities and/or spas; gift shops; and parking facilities. The
W. Edward Walter, Pres. company operates through several segments, including
Larry K. Harvey, CFO/Exec. VP/Treas. brand names such as the Marriott, Ritz-Carlton, Four
Joanne G. Hamilton, Exec. VP-Human Resources Seasons, Hilton/Embassy Suites, Hyatt, Delta, Westin and
James F. Risoleo, CIO/Exec. VP Sheraton. The company is always actively seeking
Elizabeth A. Abdoo, General Counsel/Sec./Exec. VP acquisitions and focusing its resources on upgrading and
Brian G. Macnamara, Sr. VP/Corp. Controller expanding existing hotels. In September 2009, the firm sold
Minaz Abji, Exec. VP-Asset Mgmt.
Gregory J. Larson, Exec. VP-Corp. Strategy & Fund Mgmt.
its remaining 3.6% limited partnership interest in CBM Joint
James F. Risoleo, Chief Investment Officer/Exec. VP Venture Limited Partnership.
Richard E. Marriott, Chmn. HST offers its employees medical, dental, prescription, vision
Phone: 240-744-1000 Fax: and hearing coverage; free on-site fitness centers; associate
Toll-Free: assistance programs (AAP) to provide help for issues on
health; long- and short-term disability and life insurance; a
Address: 6903 Rockledge Dr., Ste. 1500, Bethesda, MD 20817-
401(k) plan; company paid parking; hotel discounts; health
1109 US
and dependent care spending accounts; long term care
coverage; employee stock purchase plan; and tuition
assistance.
2009 Sales: $4,158,000 2009 Profits: $-258,000 U.S. Stock Ticker: HST
SALARIES/BENEFITS:
HOTEL PROPERTIES LTD www.hotelprop.com

Hotels
Condominiums Hotel Properties Ltd. (HPL) is a diversified hotel holding
Restaurants company headquartered in Singapore that invests in
Retail Properties & Operations premium commercial and residential properties in Asia and
Food Distribution the Pacific, including hotels, condominiums, shopping
centers, restaurants, a food distribution chain and retail
operations. It owns or has interests in 19 hotels in
Singapore, Malaysia, Thailand, Indonesia, Bhutan, Vanuatu
and the Maldives. These include three Four Seasons
BRANDS/DIVISIONS/AFFILIATES: properties and a Hard Rock Hotel in Indonesia; two Four
Four Seasons Resort Seasons Resorts, one Holiday Inn Resort and the Rihiveli
Hard Rock Hotel
Beach Resort in the Maldives; two Concorde Hotels, a Casa
Rihiveli Beach Resort
Concorde Hotel
Del Mar, a Hard Rock Hotel and The Lakehouse Cameron
Lakehouse (The) Highlands in Malaysia; a Four Seasons Hotel, a Hilton and a
Le Meriden Concorde Hotel in Singapore; a Hard Rock Hotel and a
Hard Rock Cafe Metropolitan in Thailand; and the Palms Resort and Casino
HPL Hotels & Resorts Pte Ltd in Vanuatu. The company owns three shopping centers and
five residential areas in Singapore, as well as a residential
CONTACTS: Note: Officers with more than one job title may be property in Thailand. In its Lifestyle division, the company
intentionally listed here more than once. owns Hard Rock Cafes in China, Hong Kong, Indonesia,
Ong Beng Seng, Managing Dir. Malaysia, Philippines, Singapore, and Thailand. In addition,
Chuang Sheue Ling, Corp. Sec. it owns a Planet Hollywood restaurant in Malaysia and
Buong Lik Lau, Head-Hotel Div. Haagen-Dazs ice cream stores in Malaysia and Singapore.
Tien Lock Lim, Exec. Dir. In May 2009, the firm’s wholly-owned subsidiary, NYC 55
Joseph Grimberg, Chmn. Corp., established two new subsidiaries, Concorde Hotel
Phone: 65-734-5250 Fax: 65-732-0347 Management Inc. and Concorde Hotel New York Inc. In
Toll-Free: June 2009, the company acquired 100% of the shares of
Address: 50 Cuscaden Rd., 08-01 HPL House, Singapore, HRH merchandise Singapore Ltd., a company specializing in
249724 Singapore souvenirs, gifts, apparel and accessories, and a 50% interest
in HRH Merchandise Sdn Bhd, based in Malaysia.
2008 Sales: $451,528 2008 Profits: $29,524 Int’l Ticker: H15 Int’l Exchange: Singapore-SIN
SALARIES/BENEFITS:
HOTELS.COM LP www.hotels.com
Online Hotel Reservations System
Online Travel Information Hotels.com, L.P., a subsidiary of Expedia, Inc., is a leading
Lodging Options specialized provider of discount lodging reservation services
for destinations around the world, including locations in North
America, Europe, Asia, the Caribbean, South America, Africa
and Australia. The company also offers its toll-free call
center service 800-2-Hotels that allows customers to book
accommodations over the phone, as well as receive travel
advice from one of the company’s agents. In addition, the
BRANDS/DIVISIONS/AFFILIATES: company’s Price Match Guarantee offers customers a rebate
Expedia Inc if a booked room is found at a lower price on another site.
800-2-Hotels
Hotels.com also offers its Welcome Rewards program that
Welcome Rewards
provides customers with a one night free stay after every ten
bookings at a partner hotel. Hotels.com has room supply
relationships with a wide range of independent hotel
operators and lodging properties, as well as hotels
associated with several national chains. Customers have
access to approximately 70,000 properties worldwide, with
CONTACTS: Note: Officers with more than one job title may be accommodations ranging from standard hotels to condos
intentionally listed here more than once. and all-inclusive resorts. The firm’s booking engine allows
David Roche, Pres. users to quickly compare price, quality, amenities, location
Sunil Bhatt, VP-Bus. Dev. and availability of hotel rooms in seconds. The site also
Joe Megibow, VP-Online Mktg. & Customer Experience provides users with extensive virtual tours of rooms being
Phone: 214-361-7311 Fax: 214-361-7299 offered, as well as over 1 million customer reviews. In
Toll-Free: 800-246-8357 addition, hotels.com has partnered with more than 33,000
travel-related Internet sites and call centers. These affiliates
Address: 10440 N. Central Expressway, Ste. 400, Dallas, TX
offer discount hotel accommodations through the company’s
75231 US
booking engine. Hotels.com has room supply agreements
with chains including Hilton, Sheraton, Radisson and Best
Western. The company also offers a phone application that
allows users to search and book rooms from a smart-
phones.
2005 Sales: $ 2005 Profits: $ Parent Company: EXPEDIA INC
SALARIES/BENEFITS:
HOTWIRE INC www.hotwire.com

Travel Reservations
Hotel Reservations Hotwire, Inc., a wholly-owned subsidiary of Expedia, Inc.,
Car Rental Reservations offers discount prices on airfare, hotel accommodations,
Discount Airfare rental cars, cruises and vacation packages through its web
Cruise Reservations site, hotwire.com. The company offers discounts to its
Vacation Packages customers by helping travel suppliers book unsold airline
seats, hotel rooms and rental cars. Another way to save
money is by using the firm’s web site is an opaque purchase,
for example, a customer can search for a hotel by price, star
BRANDS/DIVISIONS/AFFILIATES: rating and neighborhood preferences, but cannot find out the
Expedia Inc name of the hotel until after purchase. The company offers
Hot-Rates
airline tickets from more than 30 domestic and international
Hot-Fares
Travel-Ticker.com
airlines. Hotwire partners with several U.S. carriers,
TripStarter including United, Continental, U.S. Airways as well as
reputable international airlines such as British Airways and
Lufthansa. Additionally, the firm partners with a variety of
hotels such as Embassy Suites and the Hilton; car rental
companies such as Budget; and technology suppliers such
CONTACTS: Note: Officers with more than one job title may be as Sabre, Pegasus Solutions, Sita and Ita Software. The
intentionally listed here more than once. firm also offers discounted cruises with more than 80 ships.
Clem Bason, Pres. Hotwire’s web site promises discounts of up to 45% on
Cheryl Law, VP-Mktg. airline tickets and up to 60% on hotel reservations. The
Clem Bason, VP-Merch. special low price that the company offers its customers are
Jai Vijan, VP-Eng. called Hot-Fares and Hot-Rates. The firm has a feature
Barbara Messing, VP-Travel Ticker & New Bus. Dev. called TripStarter that will help customers plan the best time
Joe Selsavage, VP-Finance to travel to their destinations by weather trends from the last
Ravi Chandrasekaran, VP-Product three years and gives the consumers the best deal. Hotwire
Phone: 415-343-8400 Fax: 415-343-8401 has another website called, Travel-Ticker.com, which sells
Toll-Free: 866-468-9473 limited-time offers, and offers on small hotels that usually do
Address: 333 Market St., Ste. 100, San Francisco, CA 94105 US not sell online. The firm has designed the web site with the
goal of a typical sale taking less than five minutes to
complete.
Employees of Hotwire are offered health benefits, disability
insurance, tuition reimbursement and discounted travel
opportunities.
2005 Sales: $ 2005 Profits: $ Parent Company: EXPEDIA INC
SALARIES/BENEFITS:
HOWARD JOHNSON INTERNATIONAL INC www.hojo.com

Hotels
Restaurants Howard Johnson International, Inc., a subsidiary of
Vacation Specials Wyndham Worldwide, owns and franchises mid-priced
Travel Packages hotels. Its portfolio currently includes approximately 470
hotels located in the U.S., China, Mexico and other
international regions. The firm’s Hotel Package Deals
feature several destinations for a given week, offering
various packages viewable on the firm’s web site. These
packaged specials often include discounted hotel fees and
BRANDS/DIVISIONS/AFFILIATES: location-specific promotions. TripFinder Vacation Packages
Wyndham Worldwide offer a travel package program through which costumers can
Hotel Package Deals
rent cars or purchase airlines in addition to securing hotel
TripFinder Vacation Packages
Guaranteed Best Rate
reservations. Howard Johnson additionally features the
Wyndham Rewards Guaranteed Best Rate program, which guarantees
Rise & Dine customers a 10% lower price than any competitor. Howard
Johnson participates in the Wyndham Rewards, which is a
free program that offers customers redeemable points or
airline miles for staying at any one of Wyndham’s hotel
CONTACTS: Note: Officers with more than one job title may be locations. Howard Johnson’s hotels feature a variety of
intentionally listed here more than once. amenities. Customers can search for a hotel on the firm’s
Ken Greene, Pres. web site using any or all of these amenities as search
Rui Barros, Pres, Brand-Howard Johnson Int'l/Travelodge Hotels criteria. Amenities include an airport shuttle, business
Phone: 973-428-9700 Fax: 973-496-7658 center, free high-speed Internet, free Rise & Dine breakfast,
gym/fitness center, meeting/banquet facilities, pet friendly,
Toll-Free: 800-544-9881
pool and restaurant.
SALARIES/BENEFITS:
HUTCHISON WHAMPOA PROPERTIES LTD www.hwpg.com

Real Estate Operations & Development
Hotels Hutchison Whampoa Properties Ltd. (Hutchison) is the
Office & Industrial Properties property development and investment subsidiary of
Residential Properties Hutchison Whampoa Limited (HWL). Hutchison was
Marine Docks & Repair Yards established by HWL to hold the property interests of
Hongkong & Whampoa Dock Company Limited (HWD),
Hutchison Properties Limited (HPL) and Cavendish
International Holdings Limited (CIHL). The company
operates within HWL’s Property & Hotels Group, which was
BRANDS/DIVISIONS/AFFILIATES: established through the merger of HWD and HPL in 1980.
Hutchison Whampoa Limited HWL’s other Property & Hotels Group subsidiary is joint-
Property & Hotels Group
venture Harbour Plaza Hotels & Resorts. Hutchison’s
Hongkong & Whampoa Dock Company Limited
Hutchison Properties Limited
properties are organized by type into six categories:
Cavendish International Holdings Limited residential, office, industrial, commercial, hotel and golf. The
Hutchison Premium Services company has numerous residential properties in such
Pacific Property Net locations as Hong Kong, London, Singapore, the Bahamas,
Harbour Plaza Hotels & Resorts Beijing and Shanghai. Hutchinson has office properties in
seven different locations throughout China. The firm’s five
CONTACTS: Note: Officers with more than one job title may be industrial properties are all located in Hong Kong. Its
intentionally listed here more than once. commercial properties are located in London and 12
locations throughout China. The company’s hotels are
Phone: 852-2128-7500 Fax: 852-2128-7888 located in the Bahamas and Hong Kong, Chongqing and
Toll-Free: Kunming, China. Hutchison has one golf property located
Address: 3/F, 1 Harbourfront, 18 Tak Fung St., Hunghom, Hong Dongguan, China. The firm’s services include property
Kong, China management, project management, marketing and e-
business. Property management services offered by
Hutchison include the deployment of security guards,
caretakers and maintenance workers. The company’s
project management team is comprised of architects,
engineers and quantity surveyors who supervise and
coordinate the design and construction of its developments
through external consultants and contractors. Hutchison’s
in-house marketing team is responsible for the leasing and
sale of its properties, and provides property-related services
to other HWL subsidiaries, including tenancy negotiations,
valuations, feasibility studies and general real estate
guidance. The company’s e-business operations comprise
subsidiaries Hutchison Premium Services and Pacific
Property Net, both of which operate real estate web sites.
2005 Sales: $ 2005 Profits: $ Parent Company: HUTCHISON WHAMPOA LIMITED
SALARIES/BENEFITS:
HVM LLC www.extendedstayhotels.com

Hotels, Extended Stay
Hotels HVM, LLC, formerly Homestead Village Management, LLC,
is the operator of the Extended Stay Hotels network, which
has nearly 700 extended-stay properties in Canada and most
of the major metro areas in the U.S. The firm is a subsidiary
of the Lightstone Group. The company owns and manages
moderately price extended-stay hotels under five brand
names: Crossland (34 hotels), Extended Stay America (363
hotels), Homestead Studio Suites (132 hotels), Extended
BRANDS/DIVISIONS/AFFILIATES: Stay Deluxe (109 hotels) and Studio PLUS (46 hotels). The
Lightstone Group (The) typical guest travels for training, temporary business
Homestead Studio Suites
assignments or relocation. Many are employed in fields
Extended Stay Hotels
Extended Stay Deluxe
prone to extended-stay travel, including technology,
Studio PLUS telecommunications and consulting. HVM targets large
Crossland corporate customers with multi-location extended-stay needs
Extended Stay America and has customized its rooms for this purpose with full
Lowest Internet Price Guarantee kitchens, Internet connections and work/study areas. It
offers daily, weekly and monthly rates with discounts for
CONTACTS: Note: Officers with more than one job title may be extended stays. HVM hotels all include kitchen, living and
intentionally listed here more than once. dining areas; laundry facilities; and pet accommodations;
Gary A. DeLapp, CEO certain locations offer pools, fitness rooms and individual
Gary A. DeLapp, Pres. DVD players. The company’s properties are typically located
Stephen T. Woolridge, Sr. Exec. VP-Oper. near business centers, airports and entertainment areas.
Joseph Rodgers, Exec. VP-Acct. The company recently launched its Lowest Internet Price
Phone: 864-573-1600 Fax: 864-573-1695 Guarantee; the program offers customers who find a lower,
Toll-Free: 800-804-3724 publicly available average hotel rate than that of a HVM hotel
Address: 100 Dunbar St., Spartanburg, SC 29306 US price matching plus an additional 10% discount.
2005 Sales: $ 2005 Profits: $ Parent Company: LIGHTSTONE GROUP (THE)
SALARIES/BENEFITS:
HYATT HOTELS CORPORATION www.hyatt.com

Charter: Suites: Y Taxis: Specialty Services: Golf: Y
Hotel Ownership & Management
Timeshares Hyatt Hotels Corporation (Hyatt) owns and operates full-
Golf Courses service luxury hotels. With its subsidiaries, Hyatt has
Gaming approximately 424 resorts and hotels across 45 countries.
Retirement Communities Its best known brand, Hyatt Regency, caters mainly to
Motels & Inns corporate travel clients. Grand Hyatt hotels cater to leisure
Hotel Franchising and business travelers and include accommodations for
banquets and conferences. Hyatt Resorts often feature
professional, PGA golf courses; adventure travel
BRANDS/DIVISIONS/AFFILIATES: opportunities, such as scuba diving, biking, hot air balloon
Hyatt Regency trips or horseback riding; Hyatt Pure spas; and activities for
Grand Hyatt
kids and families. Hyatt Summerfield Suites, an all-suites
Hyatt Resorts
Hyatt Summerfield Suites
hotel concept designed to feel more like home, offers 32-inch
Andaz HDTVs, a full kitchen and complementary shopping service
Hyatt Vacation Club for its outdoor BBQ-pits. Recently introduced Hyatt Place
Hyatt Gold Passport hotels feature high-tech amenities such as 42-inch HDTVs in
every room, free Wi-Fi Internet access and a 24-hour, touch-
screen room service ordering system. Park Hyatt hotels are
CONTACTS: Note: Officers with more than one job title may be smaller, full-service luxury hotels featuring world class art
intentionally listed here more than once. and restaurants in a few of the world’s most visited cities.
Mark S. Hoplamazian, CEO Andaz, the firm’s newest brand, is a brand of boutique-style
Mark S. Hoplamazian, Pres. hotels that feature restaurants and bars aimed at local
Harmit J. Singh, CFO clientele as well as single travelers. Hyatt Vacation Club
John Wallis, Head-Mktg. & Brand Strategy offers vacation ownership and vacation rental opportunities,
Robert W. K. Webb, Chief Human Resources Officer offering members timeshare or points-based resort vacation
H. Charles Floyd, COO-North America Oper. opportunities. Hyatt hotel services include Hyatt Gold
Stephen G. Haggerty, Head-Dev. Passport, a frequent-traveler rewards program; and some
Katie Meyer, VP-Corp. Comm.
Atish Shah, Sr. VP-Investor Rel.
properties feature casinos. Hyatt’s newest locations include
Steve Sokal, Sr. VP-Global Asset Mgmt. Curacao golf Resort, Spa and Marina; Hyatt Place in San
Stephen G. Haggerty, Head-Real Estate Antonio; Hyatt Place in Madison, Wisconsin; Hyatt Miami at
Thomas J. Pritzker, Chmn. the Blue; Andaz San Diego; Andaz Manhattan; Hyatt
Rakesh Sarna, COO-Int'l Oper. Regency Clearwater in Florida; Hyatt Regency Oubaai in
Phone: 312-750-1234 Fax: 312-750-8550 South Africa; Grand Hyatt Shenzen in China; Hyatt Place
Toll-Free: Long Island; and the Grand Hyatt Macau. In 2009, Hyatt
launched its initial public stock offering.
Address: 71 S. Wacker Dr., 12th Fl., Chicago, IL 60606 US
Employees of Hyatt receive complementary hotel rooms;
medical, dental, vision and prescription drug coverage;
tuition assistance; and life insurance.
2009 Sales: $3,332,000 2009 Profits: $-43,000 U.S. Stock Ticker: H
SALARIES/BENEFITS:
IBERIA LINEAS AEREAS DE ESPANA SA www.iberia.com

Airline
Air Freight Iberia Lineas Aereas de Espana SA (Iberia) is a Spanish
Aircraft Maintenance airline and cargo transport company that operates in three
Express Delivery Services core markets: Spain, Europe and the Americas. The airline
offers almost 1,000 daily flights and employs a fleet of 174
aircraft, which consists of mostly Airbus and Bombardier
aircraft. It operates flights to 104 destinations in 43
countries. The company extends its service to another 120
destinations using a number of code-sharing agreements
BRANDS/DIVISIONS/AFFILIATES: with other airlines, including British Airways, Finnair,
Cacesa Mexicana, El Al, Royal Jordania and Comair. The company
Oneworld Alliance
focuses on cargo and passenger transport, aircraft
maintenance and handling services in airports. In 2009,
Iberia moved over 211,000 tons of cargo and 25.5 million
passengers. The firm is a founding member of the oneworld
alliance along with American Airlines, British Airways, Cathay
Pacific, Finnair and Qantas. Cacesa, one of the firm’s
subsidiaries, operates as a cargo forwarding agent and also
CONTACTS: Note: Officers with more than one job title may be engages in freight transport, warehousing and distribution
intentionally listed here more than once. activities and other ancillary airport-related businesses.
Antonio Vazquez Romero, CEO Cacesa is also the exclusive marketer of Iberia Cargo’s
Rafael Sanchez-Lozano Turmo, COO IBEXPRESS service, a door-to-door package pickup and
Enrique Dupuy de Lome Chavarri, CFO delivery service, often done on a same-day basis. In April
Manuel Lopez Colmenarejo, Deputy Gen. Mgr.-Commercial 2010, the firm signed a merger agreement with British
Sergio Turrion Barbado, Mgr.-Human Resources Airways PLC to create one of the largest air carriers in the
Jose Luis Ruiz de Castaneda de la Llave, Gen. Mgr.-Eng. & Maintenance world, with the ability to generate revenues of up to $20
Lourdes Maiz Carro, Corp. Sec. billion. In June 2010, the company announced plans to
Enrique Dupuy de Lome Chavarri, Mgr.-Corp. Strategy
Manuel Lopez Colmenarejo, Deputy Gen. Mgr.-Clients
operate daily direct flights to Boston and bi-weekly flights to
Jose Luis Freire Santos, Gen. Mgr.-Airports St. Petersburg. In that same month, it also added five new
Juan Manuel Bujía Lorenzo, Gen. Mgr.-Prod. international destinations: Amman, Damascus, Oran,
Jose M. Fariza Batanero, Mgr.-Procurements & Svcs. Cordoba and San Salvador.
Antonio Vazquez Romero, Chmn.
Phone: 34-91-587-7334 Fax: 34-91-587-7043
Toll-Free:
Address: Velazquez 130, Madrid, 28006 Spain
2009 Sales: $5,369,650 2009 Profits: $-346,470 U.S. Stock Ticker: Private
SALARIES/BENEFITS:
INDIAN HOTEL COMPANY LIMITED (THE) www.tajhotels.com

National: Resorts: Y Cruise Ships: Rental Cars: Y Tour Operators: Y Theme Parks:
Charter: Y Suites: Y Taxis: Specialty Services: Y Golf:
Hotels
Spas The Indian Hotels Company Limited (IHCL), which, together
Apartments with its subsidiaries, does business as Taj Hotels, Resorts
Private Jet Rental and Palaces (Taj), is one of the world's premier operators of
Air Catering luxury hotels. Part of Indian conglomerate Tata Group, Taj
Travel Agency owns more than 60 hotels in 45 locations across India and
15 additional hotels in Sri Lanka, Bhutan, Malaysia,
Australia, Africa, the Middle East, the U.S. and the U.K.
IHCL operates hotels in the value, mid-market, premium and
BRANDS/DIVISIONS/AFFILIATES: luxury segments. The firm’s hotel brands include Taj, a
Indian Hotels Company Ltd. (The) chain of luxury full-service resorts, hotels and palaces
Tata Group
include historic properties, modern business-oriented hotels,
Taj Luxury Residences
TajAir Ltd.
beach resorts and safari lodges; Taj Exotica, a resort and
Taj Sats Air Catering Ltd. spa brand; Taj Safaris, ecotourism lodges in the Indian
IndiTravel Private Limited jungle; The Gateway Hotel, a mid to upscale full-service
hotel and resort brand; and Ginger, a line of economy hotels.
Taj offers a variety of services through Jiva Spas including
yoga, meditation, Indian healing ceremonies and other
CONTACTS: Note: Officers with more than one job title may be treatments. Besides hotels, IHCL offers two eight-seat
intentionally listed here more than once. Falcon 2000 private luxury jets through subsidiary TajAir
Raymond N. Bickson, CEO/Managing Dir. Ltd., and catering services for over 26 domestic and
Rajiv Gujral, COO/Sr. VP-Mergers, Acquisitions & Dev. international airlines through Taj Sats Air Catering Ltd.
Anil P. Goel, Exec. Dir.-Finance Subsidiary Taj Luxury Residences offers apartments in three
Ajoy K. Misra, Sr. VP-Sales & Mktg. locations, staffed with personal butlers, a round-the-clock
H. N. Shrinivas, Sr. VP-Human Resources concierge and 24-hour-a-day babysitting service. Finally,
Prakash V. Shukla, CIO IndiTravel Private Limited offers travel services from ticketing
Prakash V. Shukla, Sr. VP-Tech. to car rentals and passport assistance. Significant
Sanker Parameswaran, VP-Legal/Corp. Sec.
Abhijit Mukerji, Exec. Dir.-Hotel Oper.
developments in recent years have included the signing of a
Sumit Guha, VP-Bus. Dev. & Projects management contracts at Palm Island, Jumeirah in Dubai;
Sarita Hegde, Dir.-Public Rel. the Saraya Islands in Ras Al Khaimah; Aldar Group in Abu
Veer Vijay Singh, COO-Upper Upscale Hotels Dhabi; Langkawi in Malaysia; and Thimpu in Bhutan. In
Prabhat Pani, CEO-Roots Corp. Ltd. March 2010, Taj Cape Town, a luxury hotel in Cape Town,
Jyoti Narang, COO-Luxury Div. South Africa and a joint venture between Indian Hotels
Ratan N. Tata, Chmn. Company Limited and Euro Cape, opened for business.
Phone: 91-22-6665-1000 Fax: 91-22-2284-6680
Toll-Free:
Address: Oxford House, 15/17 N.F. Rd, Apollo Bunder, Mumbai,
400 001 India
2005 Sales: $ 2005 Profits: $ Parent Company: TATA GROUP
SALARIES/BENEFITS:
INNKEEPERS USA TRUST www.innkeepersusa.com

Hotels Innkeepers USA Trust, a subsidiary of Apollo Investment
Hotel Development Corp., is a real estate investment trust (REIT) that
specializes in the ownership of multi-brand, upscale,
extended-stay hotels in the U.S. The firm seeks to acquire
hotel properties in markets with high barriers to entry and
with strong underlying demand growth. Innkeepers USA
owns interests in 73 hotels with an aggregate of 10,000
rooms/suites in 19 states and Washington, D.C. 72 of these
BRANDS/DIVISIONS/AFFILIATES: hotels are managed by Island Hospitality Management. The
Island Hospitality Management firm’s hotels operate under the following brands: Residence
Inn, TownePlace Suites and Courtyard by Marriott; Sheraton;
Double Tree; Embassy Suites; Hyatt Summerfield Suites;
Westin; Best Western; Bulfinch Hotel; Hampton Inn; and
Hilton. In addition to its acquisitions of existing hotels in the
upscale and extended-stay market, Innkeepers also acquires
under-performing mid-priced and full service hotels that have
the potential for strategic repositioning or re-flagging to a
CONTACTS: Note: Officers with more than one job title may be premium franchise brand in the upscale segment. In July
intentionally listed here more than once. 2010, burdened with a large debt load, the firm filed for
Tim Walker, CEO bankruptcy.
Tim Walker, Pres.
Dennis Craven, CFO
Mark A. Murphy, General Counsel/Sec.
Richard F. Fenton, VP-Financial Planning & Analysis
Linda K. Price, VP/Controller
Bob Martin, VP-Construction & Renovation
Jeffrey H. Fisher, Chmn.
Phone: 561-835-1800 Fax: 561-835-0457
Toll-Free:
Address: 340 Royal Poinciana Way, Ste. 306, Palm Beach, FL
33480 US
SALARIES/BENEFITS:
INTERCONTINENTAL HOTELS GROUP PLC www.ihgplc.com

Hotel & Motel Development & Management
Hotels InterContinental Hotels Group plc (IHG) is an international
hotel firm. The company has seven hotel brands: Holiday
Inn, Holiday Inn Express, Hotel Indigo, Crowne Plaza,
InterContinental, Staybridge Suites and Candlewood Suites.
IHG operates in approximately 4,438 hotels (646,679 rooms)
in over 100 countries and territories. IHG accommodates
over 130 million stays per year. Mid-scale, full-service
Holiday Inn is most prevalent in the U.S., the U.K. and China.
BRANDS/DIVISIONS/AFFILIATES: Holiday Inn Express is a value-priced, limited-service brand
InterContinental Hotels and Resorts primarily operated by franchisees. Hotel Indigo is a boutique
Crowne Plaza Hotels and Resorts
hotel brand located in urban, mid-town and suburban areas
Hotel Indigo
Staybridge Suites
that are in close proximity to restaurants, businesses and
Holiday Inn entertainment venues throughout the U.S. Crowne Plaza
Holiday Inn Express and InterContinental cater to business and leisure travelers
Candlewood Suites in nearly 60 countries. Staybridge Suites and Candlewood
Priority Club Rewards Suites provide upscale and extended-stay options. IHG
offers Priority Club Rewards, which provides benefits like
CONTACTS: Note: Officers with more than one job title may be free stays and frequent flyer miles. In 2009, IHG opened
intentionally listed here more than once. several new hotels in countries including the U.S., the U.K.,
Andrew Cosslett, CEO South Africa, Canada, France, El Salvador, Costa Rica,
Richard Solomons, CFO/Head-Commercial Dev. Vietnam, the Dominican Republic, Thailand and Argentina.
Tom Seddon, Chief Mktg. Officer/Exec. VP Also in 2009, the firm disposed of the InterContinental Sao
Tracy Robbins, Exec. VP-Global Human Resources Paulo for $22 million. In April 2009, the firm announced
Tom Conophy, CIO/Exec. VP plans to open 31 hotels (7,600 rooms) in India over the
George Turner, General Counsel/Exec. VP/Corp. Sec. coming years under the InterContinental, Holiday Inn and
Kate Gibson, VP-Strategy, EMEA Crowne Plaza brands. In early 2010, IHG opened new
James R. Abrahamson, Pres., Americas
John Bamsey, COO-Middle East & Africa
hotels throughout the U.S. and in Denmark and United Arab
Allan McEwan, Sr. VP-Finance & Dev., EMEA Emirates.
William Morris, Managing Dir.-U.K. & Ireland The firm typically offers employees benefits including life,
David Webster, Chmn. disability, medical and dental insurance; paid time off;
Kirk Kinsell, Pres., EMEA employee discounts; a 401(k); incentive programs; and
Phone: 44-1895-512-000 Fax: 44-1753-410-101 educational assistance.
Toll-Free:
Address: Broadwater Park, Denham, UB9 5HR UK
2009 Sales: $2,364,810 2009 Profits: $327,510 U.S. Stock Ticker: IHG
2008 Sales: $1,854,000 2008 Profits: $302,000 Int’l Ticker: IHG Int’l Exchange: London-LSE
SALARIES/BENEFITS:
INTERNATIONAL LEISURE HOSTS LTD www.flaggranch.com

Campground
RV Park International Leisure Hosts, Ltd. owns and operates a lodge,
Outdoor Activity Tours cabin, RV park and campground concession called the Flagg
Resort Ranch Resort. Located on the federally owned John D.
Rockefeller Memorial Parkway in northwestern Wyoming,
Flagg Ranch occupies a site along the Snake River five
miles north of Grand Teton National Park and two miles
south of Yellowstone National Park. It provides water,
electrical and sewer connections for RVs, as well as
BRANDS/DIVISIONS/AFFILIATES: campsites without hookups and one- or two-bed cabins.
Flagg Ranch Resort Campsites feature fire pits and picnic tables, while cabins
have full baths, telephones, coffee makers and private
patios. A central lodge serves guests with a restaurant, pub,
espresso bar, lounge and gift shop, as well as a grocery
store, gas station and shower and laundry facilities.
Additionally, Flagg Ranch organizes group tours and outdoor
activities, including rafting trips, horseback riding, tours of
Yellowstone and Grand Teton National Parks and guided fly-
CONTACTS: Note: Officers with more than one job title may be fishing excursions. Although the majority of the company’s
intentionally listed here more than once. revenue comes during the summer months, during the winter
Robert L. Walker, CEO season, Flagg Ranch runs various snowmobile concessions,
Michael P. Perikly, Pres. including guided snowmobile access to Yellowstone and its
Thomas J. Kase, Sec. famous landmarks, such as Old Faithful, through a National
Thomas J. Kase, Treas. Park Service license. One-day guided snowmobile tours
Robert L. Walker, Chmn. include breakfast, lunch and snowmobile-compatible winter
Phone: 480-829-7600 Fax: 480-829-7460 clothing (boots, gloves, snow suit and helmet), as well as gas
Toll-Free: 800-224-1384 and oil, while multi-day tours also include lodging. Due to
Address: 3207 S. Hardy Dr., Tempe, AZ 85282 US legal restrictions imposed by the National Park Service, the
numbers of snowmobile tours allowed to enter Yellowstone
has been limited, unguided rentals are restricted and lodging
is currently unavailable during the winter.
Company employees can stay at dormitories on the property,
housing 2-3 per room, or they can stay in the RV park if they
have an RV. Employee laundry facilities are free, and there
is an employee recreation room with table games, TV/VCR
and Internet access.
2009 Sales: $ 2009 Profits: $ U.S. Stock Ticker: ILHL.PK
SALARIES/BENEFITS:
INTERSTATE HOTELS AND RESORTS INC www.ihrco.com

Charter: Suites: Y Taxis: Specialty Services: Y Golf: Y
Hotel Management
Corporate Hotel Management Interstate Hotels & Resorts, Inc. is one of the world’s largest
Engineering & Design Consulting independent hotel management companies. The company is
Construction Management a subsidiary of Hotel Acquisition Company LLC, a joint
Procurement Services venture between subsidiaries of Thayer Hotel Investors V-A
LP, a private equity fund, and Shanghai Jin Jiang
International Hotels. The firm divides its operations into
three primary categories: hotel management services, hotel
development services and design and construction services.
BRANDS/DIVISIONS/AFFILIATES: Interstate’s hotel management services consist of finance
Hotel Acquisition Company LLC and accounting services, including accounting, internal audit
Thayer Hotel Investors
and risk management; sales and marketing services; food
Shanghai Jin Jiang International Hotels
Continental Design & Supply Company
and beverage services, including concept development and
Crowne Plaza Milwaukee Airport staff training; business intelligence services; and
TownePlace Suites Bethlehem-Easton international platform management. Interstate manages
Hilton Garden Inn Baton Rouge Airport luxury, full-service, select-service and extended-stay
hospitality properties, consisting of 225 properties in 36
states, Washington, D.C., Belgium, Canada, Ireland,
CONTACTS: Note: Officers with more than one job title may be England, Russia, Mexico and India. The company’s
intentionally listed here more than once. development services comprise hotel and resort investment,
Thomas F. Hewitt, CEO business development, financing, acquisitions, franchising,
Bruce Riggins, CFO owner relations and hotel operations solutions. Finally, its
George J. Brennan, Exec. VP-Mktg. & Sales design and construction services, provided through
Christopher L. Bennett, General Counsel/Exec. VP subsidiary Continental Design & Supply Company, consist of
Samuel E. Knighton, Pres., Hotel Oper. supply and equipment procurement, design management,
C.A. Anderson, Exec. VP-Dev. & Acquisitions project and construction management and engineering
Joseph A. Klam, Exec. VP-Finance consulting services. The company has 13 future hotels and
Leslie Ng, Chief Investment Officer
Thomas J. Bardenett, Exec. VP-Oper., Crossroads
resorts under development. The company’s brand portfolio
Evan A. Studer, Exec. VP-Oper., Sunstone Hotel Properties includes Best Western; Comfort Inn; Courtyard by Marriott;
John N. Elston Jr., Exec. VP-Sales & Mktg., Sunstone Hotel Properties Crowne Plaza; Days Inn; Doubletree; Embassy Suites;
Thomas F. Hewitt, Chmn. Fairfield Inn by Marriott; Hampton Inn; Hilton; Holiday Inn;
Phone: 703-387-3100 Fax: 703-543-0633 Homewood Suites; Hyatt Place; Marriott; Radisson;
Renaissance; Residence Inn by Marriott; Sheraton; Super 8;
Toll-Free:
Travelodge; and Westin. During 2009, the firm agreed to
Address: 4501 N. Fairfax Dr., Arlington, VA 22203 US manage its first hotels in Costa Rica, India and the U.K.;
opened the Crowne Plaza Milwaukee Airport in Wisconsin
and the TownePlace Suites Bethlehem/Easton in
Pennsylvania; and sold the Hilton Garden Inn Baton Rouge
Airport for $10.6 million. In March 2010, the company was
acquired by joint venture Hotel Acquisition Company.
2009 Sales: $ 2009 Profits: $ U.S. Stock Ticker: Joint Venture
SALARIES/BENEFITS:
INTERVAL INTERNATIONAL www.intervalworld.com

Time Share Arrangement & Management
Interval International is a timeshare exchange and
membership company. The firm is a brand of Interval
Leisure Group, Inc. (ILG), and its business comprised 85% of
ILG’s revenue in 2009. Sister services include Resort
Developer, a consulting firm for vacation resorts that
provides back-office solutions; Preferred Residences, an
exchange program for luxury resorts; Aston Hotels & Resorts
(formerly ResortQuest Hawaii), a chain of hotels and
BRANDS/DIVISIONS/AFFILIATES: condominiums in Hawaii; Maui Condo & Home Vacations, a
Interval World vacation rental management company; and Interval World.
Resort Developer
Interval Network offers timeshare vacation exchange via a
Preferred Residences
Aston Hotels
network that includes more than 2,500 resorts in 75 countries
Maui Condo across six continents and nearly 2 million member families.
Interval Leisure Group Member benefits include Vacation Exchange, which allows a
member to exchange or trade a timeshare week; Getaways,
which allow a member to purchase timeshare weeks without
exchanging their own weeks; Interval Gold, which offers
CONTACTS: Note: Officers with more than one job title may be year-round discounts and opportunities such as Gold
intentionally listed here more than once. Concierge, Getaway Discounts and Interval Options; Interval
Craig M. Nash, CEO Travel, which offers exclusive rates for tickets, rentals and
Jeanette E. Marbert, COO hotels that are unavailable to the general public; travel
Craig M. Nash, Pres. discounts; guest certificates to share; a resort directory; and
William L. Harvey, CFO Interval Travel Magazine. Interval’s revenues are gained
David C. Gilbert, Exec. VP-Sales & Mktg. primarily through membership fees. In March 2009, Interval
Marie A. Lee, CIO International launched its Shortstay Exchange program,
Victoria J. Kincke, General Counsel allowing Interval Gold members to take vacations in smaller
John A. Galea, Chief Acct. Officer
Craig M. Nash, Chmn.
increments, such as weekends.
David R. Clifton, Managing Dir.-EMEA
Phone: 305-666-1884 Fax: 305-667-0653
Toll-Free: 888-784-3447
Address: 6262 Sunset Dr., Miami, FL 33143 US
2005 Sales: $ 2005 Profits: $ Parent Company: INTERVAL LEISURE GROUP INC
SALARIES/BENEFITS:
INTERVAL LEISURE GROUP INC www.iilg.com

Timeshare Exchange Broker
Interval Leisure Group, Inc. is a membership-based travel
and vacation management company. The firm operates in
two primary segments: Interval International, Inc. and Aston.
Interval International is primarily involved in providing
vacation-related member services, and counts more than
2,500 resorts across 75 countries in its vacation segment’s
primary exchange network. The company services over 2
million members in its various membership programs. These
BRANDS/DIVISIONS/AFFILIATES: programs include exchange networks, which allow members
Aston Hotels & Resorts, LLC to trade occupancy rights in vacation interests; Leisure Time
Maui Condo and Home, LLC
Passport, which gives members the opportunity to vacation
Leisure Time Passport
Getaways
in condominium-style suites; and Getaways, which allows
Interval International, Inc members to rent oversupply resort accommodations at lower
Aston rates. The firm’s other segment, Aston, provides
management services to 26 resorts and hotels, mostly in
Hawaii. The two subsidiary companies within this segment
are Aston Hotels & Resorts, LLC and Maui Condo and
CONTACTS: Note: Officers with more than one job title may be Home, LLC. In 2009, Interval International accounted for
intentionally listed here more than once. about 85% of revenue, while Aston contributed 15%.
Craig M. Nash, CEO
Jeanette E. Marbert, COO
William L. Harvey, CFO
David C. Gilbert, Exec. VP-Resort Mktg. & Sales
Marie A. Lee, CIO
Victoria J. Kincke, General Counsel
Christine Boesch, Assistant VP-Corp. Comm.
Jennifer Klein, VP-Investor Rel.
John A. Galea, Chief Acct. Officer
Kelvin M. Bloom, Pres., Aston Hotels & Resorts
David R. Clifton, Managing Dir.-EMEA & Interval Int'l
Phone: 305-666-1861 Fax: 305-667-0653
Toll-Free: 888-784-3447
Address: 6262 Sunset Dr., Miami, FL 33143 US
2009 Sales: $ 2009 Profits: $ U.S. Stock Ticker: IILG
SALARIES/BENEFITS:
INTOWN SUITES MANAGEMENT INC www.intownsuites.com

Hotels
Extended-Stay Hotels Intown Suites Management, Inc. is a private corporation that
develops, owns and operates budget extended-stay
properties. The company does not offer reservations for less
than seven days and prefers long-term commitments or
apartment leases. A seven-day stay at Intown Suites is
generally cheaper than renting a nightly room at a traditional
hotel for a few days. Most facilities are located in
predominately retail-oriented locations near shops,
BRANDS/DIVISIONS/AFFILIATES: restaurants and movie theaters, with proximity to major
Westmont Hospitality Group metropolitan areas, spanning 130 locations in 21 states.
Intown's properties typically feature 121 studio suites with full
amenities, including complete kitchens, high-speed Internet,
a dining area, cable TV, a full size bath, voicemail service,
laundry facilities, pool areas and weekly housekeeping.
Intown Suites was one of the first hotel chains in the U.S. to
offer free high-speed Internet access in all of its hotel rooms.
The company also offers specialized services for corporate
CONTACTS: Note: Officers with more than one job title may be customers. Intown is currently focused on accelerating the
intentionally listed here more than once. growth of its operations, and it will convert all newly acquired
Scott Griffith, CEO properties to the Intown Suites brand. Certain locations are
Dennis Cassel, CFO also undergoing renovation and development, which in some
Stephen Bell, Dir.-IT cases significantly increasing the number of rooms.
Phone: 770-799-5000 Fax: 770-437-8190 Westmont Hospitality Group operates InTown Suites’
Toll-Free: 800-553-9338 properties. In 2009, the company spent $250,000 to
purchase an Exinda device for each of its locations, to
Address: 2727 Paces Ferry Rd., Ste. 2-1200, Atlanta, GA 30339
prioritize essential office Internet traffic and block peer-to-
US
peer Internet traffic. In addition, the firm is integrating its
voice and data traffic on integrated T-1 lines at each of its
properties. The telecommunications company Qwest will
provide the T-1 services for InTown Suites.
SALARIES/BENEFITS:
INTRAWEST CORPORATION www.intrawest.com

Ski Resorts
Golf Courses Intrawest Corporation, an affiliate of Fortress Investment
Beach Resorts Group LLC, is one of North America’s largest developers and
Meeting & Conference Planning operators of destination resorts. It recently went private after
Vacation Ownership Club being acquired by private equity firm Fortress Investment
Luxury Adventure Travel Group LLC for about $2.8 billion. The firm operates eight ski
Helicopter Skiing & Hiking resorts including Blue Mountain Resort in Ontario; Mountain
Creek Resort in New Jersey; Snowshoe Mountain Resort in
West Virginia; Steamboat Ski & Resort and Winter Park
BRANDS/DIVISIONS/AFFILIATES: Resort in Colorado; Stratton Mountain Ski Resort in Vermont;
Fortress Investment Group LLC Mont Tremblant Ski Resort in Quebec; and Whistler
Blue Mountain Resort
Blackcomb Resort, which will host the 2010 Winter Olympics.
Mont Tremblant Ski Resort
Winter Park Resort
Intrawest owns 100% of most of these resorts with the
Mountain Creek Resort exception of the 50%-owned Blue Mountain; the 77%-owned
Whistler Blackcomb Ski Resort Whistler Blackcomb and Winter Park, which it leases from
Snowshoe Mountain Resort the City and County of Denver; and a 15% interest in
Stratton Mountain Ski Resort Mammoth Mountain in California. Together its resorts have
over 8 million annual visitors. Other Intrawest properties
CONTACTS: Note: Officers with more than one job title may be include its seven managed resort villages, hotels and time-
intentionally listed here more than once. share properties in the U.S. and Canada. The firm runs Club
Bill Jensen, CEO Intrawest, a flexible vacation ownership concept offering over
Brian Collins, Pres. 40,000 members worldwide access to the Intrawest
Michael Forsayeth, CFO properties. Additionally, the Intrawest portfolio includes
Mara Pagotto, Chief People Officer/Sr. VP Canadian Mountain Holidays, the world’s largest heli-skiing
Stephen Richards, Chief Legal Officer/Sr. VP company. In August 2009, Intrawest announced the sale of
Dan Skelton, Pres./COO-Blue Mountain the Arc 1950 Resort and the Flaine Montsoleil Resort to
David Barry, CEO-Alpine Helicopters/Canadian Mountain Holidays Pierre et Vacances. In November 2009, Intrawest
Chris Diamond, Pres./COO-Steamboat Ski & Resort Corp.
Sky Foulkes, Pres./COO-Stratton Mountain
announced plans to sell the Copper Mountain Resort to
Powdr Corp. In February 2010, the company announced
Phone: 604-695-8200 Fax: 604-695-8202 plans to sell the Sandestin Golf and Beach Resort to the
Toll-Free: Becnel family of Destin, Florida.
Address: 375 Water St., Ste. 710, Vancouver, BC V6B 5C6 Employees of Intrawest receive tuition reimbursement,
Canada referral bonuses and resort discounts, which include
discounted or free stays at lodges and discounts on food and
equipment.
2005 Sales: $1,669,900 2005 Profits: $32,600 Parent Company: FORTRESS INVESTMENT GROUP LLC
SALARIES/BENEFITS:
ITC LIMITED www.itcportal.com

Consumer Packaged Goods
Specialty Papers ITC Limited is an India-based consumer goods and services
Hotels company. The firm operates in five primary business
Agriculture segments: Fast Moving Consumer Goods (FMCG); Hotels;
Information Technology Paperboards & Packaging; Agri-Businesses; and Information
Technology. The FMCG segment includes cigarettes, such
as its India Kings brand; packaged foods, including ready-to
eat foods, snack foods and confectionery products marketed
under the Kitchens of India brand; lifestyle retailing, including
BRANDS/DIVISIONS/AFFILIATES: the firm’s Wills Lifestyle retail stores and John Players
Russell Credit Limited clothing brand; personal care products, including perfumes,
Gold Flake Corporation Limited
shampoos and soap; education and stationery products,
Landbase India Limited
BFIL Finance Limited
including notebooks and classroom materials; safety
ITC Infotech India Limited matches, including the Mangaldeep brand; and incense
Surya Nepal Private Limited sticks, which ITC sources from small-scale providers around
Fortune Park Hotels Limited India. The hotels segment operates over 100 hotels in 80
King Maker Marketing, Inc. locations throughout India. The paperboards and packaging
segment produces paperboards and specialty papers
CONTACTS: Note: Officers with more than one job title may be through its four mills in India; it also produces packaging for
intentionally listed here more than once. consumer items. The agri-business segment sells such
Y.C. Deveshwar, CEO products as feed ingredients, rice, wheat, nuts, marine
Rajiv Tandon, CFO products, fruits, coffee and spices, both in India and abroad.
Anand Nayak, Head-Human Resources The information technology segment provides services and
T.V. Ramaswamy, Head-R&D consulting to industries including banking, consumer
Kannadiputhur Sundararaman Suresh, General Counsel packaged goods, manufacturing, travel, transportation and
K. Vaidyanath, Exec. Dir.-Corp. Comm. media. Subsidiaries of the company include Russell Credit
K. Vaidyanath, Exec. Dir.-Finance & Internal Audit Limited, an investment company; Gold Flake Corporation
Biswa Bihari Chatterjee, Exec. VP/Company Sec.
R. Srinivasan, Head-Paper & Packaging
Limited, a trading company; Landbase India Limited, a
K.N. Grant, Head-Fast Moving Consumer Goods Bus. hospitality real estate development and management firm;
S. Sivakumar, Head-Agri Bus. BFIL Finance Limited; ITC Infotech India Limited, an
Y.C. Deveshwar, Chmn. information technology services firm; Surya Nepal Private
Phone: 91-33-2288-9371 Fax: 91-33-2288-2259 Limited, focused on the manufacture and sale of cigarettes
and garments; Fortune Park Hotels Limited, a mid-range and
Toll-Free:
upscale hotel operator; Bay Islands Hotels Limited, which
Address: Virginia House, 37 Jawaharlal Nehru Rd., Kolkata, 700 owns a hotel at Port Blair; and New Jersey-based King
071 India Maker Marketing, Inc., which is engaged in the trading of
cigarettes and loose tobacco products in the U.S. In July
2009, ITC announced plans to open an additional paper
plant in western India.
2008 Sales: $3,165,430 2008 Profits: $681,870 Int’l Ticker: 500875 Int’l Exchange: Bombay-BSE
SALARIES/BENEFITS:
JAL GROUP www.jal.com

National: Y Resorts: Y Cruise Ships: Rental Cars: Tour Operators: Theme Parks:
Domestic Airline JAL Group is a holding company based in Japan, which
Aircraft Maintenance oversees Japan Airlines International Co., Ltd., and Japan
Air Cargo Airlines Corporation. Through these operating companies
Ground Support Services and a number of code sharing agreements, the firm offers
Hotels domestic flights daily out of 50 airports throughout Japan,
and serves the international travel segment with flights every
week to 164 cities in 38 countries. JAL operates some
22,000 international and domestic flights a month. The firm
BRANDS/DIVISIONS/AFFILIATES: operates a fleet of over 260 aircrafts, which includes Boeing
Japan Airlines International Co., Ltd. 777s, 767s, 737-800s, Airbus A300-600Rs and Embraer
Japan Airlines Corporation
E170. In addition to its two major airlines, the company also
Nikko Hotels International
JAL Tours Co., Ltd.
conducts airline-related business through 97 subsidiaries
JALCard, Inc. and 64 affiliated companies engaged in passenger and cargo
JAL Hotels Co., Ltd. handling; in-flight meal preparation; aircraft, vehicle and
JALPAK Co., Ltd. aircraft operating equipment maintenance and materials;
firefighting facility and equipment design, operation and
maintenance; and fuel supply. Some of the other
CONTACTS: Note: Officers with more than one job title may be subsidiaries offer travel services, primarily package tours
intentionally listed here more than once. through JALPAK Co., Ltd., for overseas travel, and JAL
Haruka Nishimatsu, CEO Tours Co., Ltd., for domestic travel; credit card and leasing
Masaru Onishi, COO services through JALCard, Inc.; hotel and resort
Masaru Onishi, Pres. accommodations through JAL Hotels Co., Ltd., which
Tadashi Fujita, Exec. Officer-Passenger Mktg. & Sales operates hotels under the Nikko Hotels International and
Hiroyasu Omura, Sr. Managing Exec. Officer-Human Resources Hotel JAL City brands. JAL belongs to the oneworld alliance.
Hideo Ninomiya, Exec. Officer-IT & Planning JAL recently entered a number of code sharing agreements,
Nobuhiro Sato, Gen. Mgr.-Eng. & Maintenance Div. including agreements with Air France; British Airways; China
Ryuzo Toyoshima, Exec. Officer-Gen. Admin.
Ryuzo Toyoshima, Exec. Officer-Legal Affairs & Compliance
Eastern Airlines (MU); Finnair; Qantas; Korean Air; Nippon
Yoshiharu Ueki, Gen. Mgr.-Flight Oper. Cargo Airlines; Jetstar; and Vietnam Airlines. In January
Shigemi Kurusu, Gen. Mgr.-Corp. Planning 2010, JAL filed for bankruptcy. It will restructure, including
Ryuzo Toyoshima, Exec. Officer-Public Rel. the lay off of 15,700 employees. JAL will reduce flights and
Hiroshi Ikeda, Pres., JALways routes, and retire its aging fleet of 747s. In February 2010,
Yoshito Shimizu, Pres., JAL EXPRESS the firm announced that it will seek government approval for
Kunio Hirata, Pres., JAL Cargo Sales/Exec. VP-Cargo & Mail Div. JAL to create deeper ties with American Airlines, which may
Tsuyoshi Yamamura, Pres., J-Air include code sharing and revenue sharing on certain flights.
Kazuo Imamori, Chmn.
Tsutomu Ando, Exec. Officer-Int'l Affairs & China Bus. Dev.
Toshiyuki Kawarabata, VP-Purchasing
Phone: 81-3-5460-6600 Fax:
Toll-Free:
Address: 2-4-11 Higashi-shinagawa, Shinagawa-ku, Tokyo, 140-
8605 Japan
2009 Sales: $19,863,157 2009 Profits: $-643,326 U.S. Stock Ticker: JALSY.PK
SALARIES/BENEFITS:
JAMESON INN INC www.jamesoninns.com

Hotels
Jameson Inn, Inc., a subsidiary of the private equity firm JER
Partners, operates hotels in 13 states in the southeastern
and Midwestern U.S. Jameson is a part of JER Partners’
Longhouse Hospitality. JER Partners is the private equity
investment arm of the J.E. Robert Companies. Jameson
owns more than 160 hotels under the Jameson Inn,
Crestwood Suites, Sun Suites, Lodge America and Signature
Inn brands. The firm’s hotels are managed by Park
BRANDS/DIVISIONS/AFFILIATES: Management Group. All hotels owned by the firm typically
JER Partners offer amenities such as swimming pools, fitness centers,
Longhouse Hospitality
executive workstations, free cable, free USA Today,
Park Management Group
J.E. Robert Companies
voicemail, refrigerators, microwaves and daily breakfast. In
Signature Inn order to attract more business travelers, Jameson Inn offers
workstations equipped with data ports, meeting spaces and
fax and photocopy machines. Executive meeting rooms at
Jameson Inn are approximately 300 square feet, with a
capacity of 12 people, while the Signature Inn meeting rooms
CONTACTS: Note: Officers with more than one job title may be range from 300-900 square feet, with a capacity of 12-80
intentionally listed here more than once. people.
Craig Kitchin, Pres. The company offers its employees health, dental, vision, life
Craig Kitchin, CFO and short- and long-term disability insurance; a 401(k) plan;
Phone: 404-350-9990 Fax: 404-601-6106 paid holidays and time off; and discounts at company hotels.
Toll-Free: 800-526-3766
Address: 4770 S. Atlanta Rd., Smyrna, GA 30080 US
2005 Sales: $91,370 2005 Profits: $605,078 Parent Company: JER PARTNERS
SALARIES/BENEFITS:
JANUS HOTELS AND RESORTS INC www.janushotels.com

Hotel Management
Management, Financial & Legal Consulting Janus Hotels and Resorts, Inc. is one of the largest
Food & Beverage Services independently-owned full-service hotel management
Staffing Services companies. It owns or manages over 30 hotels with
approximately 8,000 guest rooms, concentrated in Florida.
Its locations sit under the signposts of nationally recognized
brands, including Days Inn, Holiday Inn, Radisson, Howard
Johnson and Best Western. Janus operates each hotel
according to a business plan specifically tailored to the
BRANDS/DIVISIONS/AFFILIATES: characteristics of the hotel and its market, employing
centralized management, accounting and purchasing
systems to reduce cost and increase operating margins. The
firm focuses primarily on continuing sales and marketing to
increase revenue. Janus also provides food and beverage
services, including lounges, coffee shops and locally and
nationally branded restaurants. The company offers support
services in the areas of administration, legal issues, brand
relationships, maintenance of property, staffing, cash
CONTACTS: Note: Officers with more than one job title may be controls, liquor license issues, financial review and
intentionally listed here more than once. management, property development and customer service
Louis Beck, CEO strategies. The firm also provides receivership services that
Michael Nanosky, Pres. involve quickly securing the asset; providing management
Rick Tonges, CFO services designed to stabilize the property; and services
Greg Cappel, VP-Mktg. & Sales aimed at restoring staff and customer confidence in addition
Mary Ellen Steck, Dir.-Human Resources to its general offerings.
Joe Jeffery, Head-IT
Eric Glazer, Corp. Attorney
Deborah Chamberlin, VP-Oper.
Burton Bongard, Dir.-Dev.
Joe Jeffery, Head-Web Tech.
Barb Soete, Co-Controller
Scott Wielkiewicz, Co-Controller/Mgr.-Tax
Jennifer Wagner, Co-Controller/VP/Mgr.-Tax
Magda Khalil, Dir.-Corp. Acct.
Theresa Giordano, Mgr.-Corp. Revenue
Louis Beck, Chmn.
Rick Ziegelmeyer, VP-Purchasing & Renovations
Phone: 561-997-2325 Fax: 561-997-5331
Toll-Free:
Address: 2300 Corporate Blvd. NW, Ste. 232, Boca Raton, FL
33431-8596 US
SALARIES/BENEFITS:
JET AIRWAYS INDIA LTD www.jetairways.com

Airline-Global
Airline-Domestic Jet Airways India, Ltd., formerly Jet Airways Private, Ltd., is
one of India’s most popular airlines. With hubs in Mumbai,
Delhi, Chennai, Kolkata, Pune and Bengaluru, the company
offers 410 daily flights to 63 destinations, including 41
domestic destinations, and international flights to 22
destinations in Sri Lanka, United Arab Emirates, Malaysia,
Bahrain Island, the U.S., Saudi Arabia, Hong Kong, Kuwait,
Thailand, Bangladesh, South Africa, the U.K, Singapore,
BRANDS/DIVISIONS/AFFILIATES: Belgium, Qatar, Nepal, Oman and Canada. Jet Airways
Jet Airways Konnect maintains a total fleet of 89 aircrafts, including the Airbus
JetLite
A330-200; the Boeing 777-300ER; Boeing 737-
JetPrivilege
400/700/800/900; and the ATR 72-500. The airline’s in-flight
services are typical of an international airline, with a variety
of menu choices, entertainment options, seat preferences
and programs for children. Jet Airways Konnect is the
company’s all-economy service on select domestic routes,
operating about 195 flights daily. JetLite, a wholly-owned
CONTACTS: Note: Officers with more than one job title may be subsidiary of Jet Airways, offers all-economy service to 28
intentionally listed here more than once. domestic destinations and two international destinations.
Nikos Kardassis, Acting CEO JetPrivilege, the firm’s frequent flyer program, offers various
Hameed Ali, COO benefits on five membership levels. Depending on the
Abdulkhaliq Saeed, Sr. VP-Eng. & Maintenance membership level, JetPrivilege offers several benefits,
Prasun Sengupta, VP-Corp. Admin. including tele check-in; several bonus mile incentives; an
Ashok Barimar, General Counsel/VP-Legal additional baggage allowance; priority tagging of luggage;
Hassan Al-Mousawi, Sr. VP-Oper. & On-Time Performance tier baggage tags; lounge access; check-in at premiere
K.G. Vishwanath, VP-Commercial Strategy counters; upgrade vouchers; priority stand-by at airports; and
Ragini Chopra, VP-Corp. Comm. & Public Rel.
K.G. Vishwanath, VP-Investor Rel.
waiver of cancellation fees on published fares. The
Mahalingam Shivkumar, Sr. VP-Finance JetPrivilege program maintains redemption and discount
Sudheer Raghavan, Chief Commercial Officer partnerships with airline, rental car, entertainment, hotel,
Anita Goyal, Exec. VP-Network Planning & Revenue Mgmt. lifestyle, publishing, retail and telecommunication companies.
Abdulrahman Albusaidy, Group Exec. Officer-Gulf & Middle East Region Jet Airways has expanded its frequent flyer program by
Rajesh Sharma, VP-Financial Controls entering reciprocal frequent flyer program alliances with
Naresh Goyal, Chmn. various airlines, including Air France, Delta Airlines,
Raja Segran, Sr. VP-Europe, U.K. & Africa American Airlines, Virgin Atlantic, United Airlines, South
Phone: 91-22-4019-1000 Fax: 91-22-2922-1313 African Airways and Austrian Airlines. Recently added flights
Toll-Free: include service from Mumbai to Johannesburg, South Africa;
Address: SM Centre, Andheri Kurla Rd., Andheri E., Mumbai, direct service from Dhaki to Mumbai; and Mumbai to
400059 India Kathmandu, Nepal.
SALARIES/BENEFITS:
JET AVIATION MANAGEMENT AG www.jetaviation.com

Charter Aircraft
Aircraft Maintenance & Repair Jet Aviation Management AG, a wholly-owned subsidiary of
Aircraft Management Services General Dynamics, with headquarters in the U.S. and
Engineering Services Switzerland, is a leading business aviation service company.
Private Aircraft Handling It provides services at 24 airport facilities and stations around
Fixed Base Operations the world, operates a fleet of more than 200 managed
Aircraft Sales & Brokerage aircraft and supplies charter services with access to over
1,700 jets. Its fleet includes both corporate and private jets,
with managed aircrafts ranging from Sikorsky S76
BRANDS/DIVISIONS/AFFILIATES: helicopters to Boeing jets. The company provides services
General Dynamics including aircraft management, such as planning,
Midcoast Aviation
accounting, maintenance and provision of flight crews;
Sikorsky
Boeing
executive charter services; business aircraft sales and
Skylliance acquisition; maintenance, repair and overhaul (MRO); Fixed
Deer Air Base Operations (FBO); completion services such as
Airod outfitting and refurbishing; engineering and avionics retrofit;
aviation personnel-placement services; and aircraft exterior
painting. The firm offers these services through a number of
CONTACTS: Note: Officers with more than one job title may be subsidiaries, including Midcoast Aviation, a U.S. subsidiary
intentionally listed here more than once. that provides avionics, component overhaul, complex
Peter G. Edwards, Pres. structural repair, completions, interior refurbishment, paint
Hartwig Grevener, CFO and FBO services. Jet Aviation also runs a charter alliance
Heinz Aebi, Sr. VP-Mktg. program, Skylliance, which is a group of eight charter
Stephan Bruhin, Sr. VP-Human Resources operators who follow stringent operational and safety
Laurie Phelan, General Counsel/Compliance & Ethics standards. The firm’s Savannah Air Center, is a U.S.-based
Dave Paddock, Sr. VP-Bus. Dev. & Strategic Planning maintenance and completions company. The company has
Heinz Aebi, Sr. VP-Corp. Comm. two joint ventures: Deer Air and Airod to operate a FBO and
Christof Spath, Sr. VP-MRO & FBO Svcs., EMEA & Asia
Jurg Reuthinger, Sr. VP-Aircraft Mgmt., EMEA & Asia
line maintenance facility at Beijing's Capital International
Gary Dempsey, Pres., Flight Svcs., Americas Airport; and Kuala Lumpur’s Subang airport. In December
Martin Bernegger, Sr. VP-Aircraft Charter, EMEA & Asia 2009, the firm renamed the Savannah Air Center to Midcoast
Charles Celli, Sr. VP-Completions Svcs., EMEA & Asia Aviation. In February 2009, the company restructured its
Phone: 41-58-158-8888 Fax: 41-58-158-8889 aircraft management and charter operation in Hong Kong. In
June 2010, the firm’s subsidiary, Midcoast Aviation
Toll-Free:
announced that it would close its Savannah, Georgia,
Address: P.O. Box 229, Zurich-Airport, Zurich, CH-8058 operation by the end of 2010 and will consolidate its U.S.-
Switzerland based completions and heavy maintenance businesses in St.
Louis, Missouri.
2005 Sales: $ 2005 Profits: $ Parent Company: GENERAL DYNAMICS
SALARIES/BENEFITS:
JETBLUE AIRWAYS CORPORATION www.jetblue.com

Airline
In-Flight Entertainment JetBlue Airways Corporation is a low-fare, low-cost
passenger airline. It primarily operates on point-to-point
routes with its fleet of 110 Airbus A320 aircraft and 41
EMBRAER 190 aircraft. It serves 60 destinations in 20
states, Puerto Rico and eleven countries in the Caribbean
and Latin America. Most of its flights have as an origin or
destination one of the company’s focus cities: Boston, Ft.
Lauderdale, Los Angeles/Long Beach, New York/JFK or
BRANDS/DIVISIONS/AFFILIATES: Orlando Bay. It operates on average 600 daily flights. The
JetBlue Getaways company’s flights are single-class, but feature leather seats
Jet Blue Features
and seat-back televisions with 36 channels of live DirecTV
programming, 100 channels of free XM satellite radio and
movie channel offerings from Jet Blue Features. In 2009, the
firm completed 98.7% of scheduled flights. JetBlue sells
vacation packages through JetBlue Getaways, a one-stop
website designed to meet customers’ demand for packaged
travel planning. JetBlue also participates in three major
CONTACTS: Note: Officers with more than one job title may be global distribution systems: Sabre, Travelport and Amadeus;
intentionally listed here more than once. and four major online travel agents (OTAs): Expedia,
David Barger, CEO Travelocity, Orbitz and Priceline. JetBlue consistently gets
Robert Maruster, COO/Exec. VP top ranks in consumer surveys conducted by JD Powers.
David Barger, Pres. Despite the general travel industry slump in 2009, the firm
Ed Barnes, CFO/Exec. VP added nine new airplanes, expanded into new cities and
Robin Hayes, Chief Commercial Officer/Exec. VP hoped to hire more than 2,000 employees. In December
Joseph Eng, CIO/Exec. VP 2009, JetBlue announced plans to serve Punta Cana,
James Hnat, General Counsel/Corp. Sec. Dominican Republic from New York’s John F. Kennedy
James Hnat, Exec. VP-Corp. Affairs
Joel Peterson, Chmn.
International Airport and Boston’s Logan International
Airport.
Phone: 718-286-7900 Fax:
JetBlue offers employees medical, dental, vision and life
Toll-Free: 800-538-2583 insurance; short- and long-term disability insurance; a group
Address: 118-29 Queens Blvd., Forest Hills, NY 11375 US legal plan; flexible spending accounts; pilot loss of license;
health risk assessments; disease management programs; a
401(k) plan; a Roth 401(k) plan; self-directed accounts; a
profit sharing plan; a stock purchase plan; and free and
reduced rate standby travel on JetBlue flights.
2009 Sales: $3,286,000 2009 Profits: $58,000 U.S. Stock Ticker: JBLU
SALARIES/BENEFITS:
JOHN Q HAMMONS HOTELS LLC www.jqhhotels.com

Hotels
John Q. Hammons Hotels LLC is a leading company that
owns, manages and develops low-cost upscale hotels in
main traffic areas. The company owns and operates more
than 74 hotels in 25 states. These properties operate
primarily under the Embassy Suites, Renaissance, Marriott,
Hilton, Sheraton, Radisson, Residence Inn by Marriott,
Homewood Suites by Hilton, Hampton Inn & Suites, Holiday
Inn and Courtyard by Marriott trade names and are marketed
BRANDS/DIVISIONS/AFFILIATES: to a range of customers, including frequent business
Chateau on the Lake travelers; groups and conventions; and leisure travelers.
World Golf Village Renaissance Resort
John Q. Hammons Hotels Management LLC manages all of
John Q. Hammons Hotels Management LLC
Renaissance
the firm’s hotels, which are generally located near a state
Marriott capitol, university, airport, corporate headquarters or other
Hilton major facility. Most of the hotels contain a multi-storied
Radisson atrium, extensive meeting space and large rooms or suites.
Residence Inn by Marriott In addition, the firm owns two resorts: Chateau on the Lake,
located in Branson, Missouri, and the World Golf Village
CONTACTS: Note: Officers with more than one job title may be Renaissance Resort in St. Augustine, Florida. In 2009, the
intentionally listed here more than once. company opened two new hotels: Courtyard by Marriott in La
John Q. Hammons, CEO Vista, Nebraska; and Embassy Suites-Loveland Hotel, Spa &
Kent Foster, VP-Human Resources Conference Center in Loveland, Colorado.
Matt Bortniker, VP-IT
John Fulton, VP-Design
Christopher Smith, Sr. VP-Admin.
Justin Harris, General Counsel
Joe Morrissey, Sr. VP-Oper.
L. Scott Tarwater, Exec. VP-Bus. Dev.
Steve Minton, Sr. VP-Architecture
Kent Larson, VP-Capital Planning & Asset Protection
Bill Mead, Regional VP
Bob Fugazi, Regional VP
John Q. Hammons, Chmn.
John Fulton, VP-Purchasing
Phone: 417-864-4300 Fax:
Toll-Free: 800-641-4026
Address: 300 John Q. Hammons Pkwy., Ste. 900, Springfield,
MO 65806 US
SALARIES/BENEFITS:
JOIE DE VIVRE HOSPITALITY www.jdvhotels.com

Hotels
Day Spas Joie de Vivre Hospitality (JdV) operates primarily through
Restaurants subsidiary Joie de Vivre Hotels, one of California’s largest
Hospitality Consulting independent boutique hotel operators. The company has
Condominium Management locations throughout California, including almost 40 boutique
hotels featuring a combined 20 restaurants and bars and
approximately 4,500 guest rooms. JdV’s boutique hotels
each target a niche audience by embodying a particular
lifestyle or theme, such as arts and literature, featured at the
BRANDS/DIVISIONS/AFFILIATES: Hotel Rex; rock and roll, at the Phoenix Hotel; or Japanese
Hotel Rex pop-culture, at Hotel Tomo. It also owns and operates the
Phoenix Hotel
Kabuki Springs & Spa in San Francisco; Spa Vitale at Hotel
Hotel Tomo
Kabuki Springs & Spa
Vitale; Spa Elia, a day spa at the Hotel Los Gatos in Silicon
Spa Vitale Valley; and a spa located in the Ventana Inn near Big Sur.
Millennium Restaurant JdV’s restaurants and bars are usually attached to its hotels,
Hotel Erwin Venice Beach such as Bambuddha Lounge in the Phoenix Hotel and Cafe
Gaige House Andree in Hotel Rex; however, it also has free-standing
restaurants such as Millennium Restaurant in Union Square,
CONTACTS: Note: Officers with more than one job title may be San Francisco. The firm offers approximately 150,000
intentionally listed here more than once. combined square feet of business meeting space, with some
Chip Conley, CEO locations able to accommodate groups of up to 1,000 people.
Ingrid Summerfield, Pres. JdV also manages an upscale residential community, Soma
Michael J. Wisner, CFO Grand Condos, in downtown San Francisco. The company’s
Peter Gamez, Sr. VP-Sales & Bus. Dev. web site features the Yvette the Hotel Matchmaker service,
Jane Howard, Chief People Officer which matches guests to particular hotels based on
Michael Stano, VP-Tech. personality. In addition to managing its hotels, spas and
Anne Conley, VP-Admin. restaurants, JdV provides hospitality consulting services,
Karlene Holloman, Sr. VP-Oper.
Christian Strobel, Chief Dev. Officer
including general concept development and creative
Kristina Hjelsand, Sr. Mgr.-Public Rel. brainstorming for new projects. In February 2009, JdV
Linda Palermo, Chief Revenue Officer acquired the 23-room Gaige House in Sonoma County. In
Morgan Plant, VP-Food & Beverage July 2009, the firm opened its new Hotel Erwin Venice Beach
Eric Paul, VP-Northern California location, a 119-room beachfront property. In September
Rick Patten, VP-Southern California 2009, the company added the 168-room Avatar Hotel to its
Phone: 415-835-0300 Fax: 415-835-0317 line-up, featuring a number of amenities aimed at tech-savvy
Toll-Free: 800-738-7477 business travelers visiting the Silicon Valley area.
Address: 530 Bush St., Ste 501, San Francisco, CA 94108 US
SALARIES/BENEFITS:
JTB GLOBAL MARKETING & TRAVEL www.jtbgmt.com

Travel Agency
Tours JTB Global Marketing and Travel (JTBGMT), a subsidiary of
Travel-Related Services JTB Corp., is a premier travel destination company for
Online Reservations international business travelers visiting Japan. The firm has
Corporate Travel Planning offices throughout Japan and over 50 locations in other
countries around the world. These locations include New
York, Chicago, Los Angeles, Toronto, Montreal, Honolulu,
Fiji, Melbourne, Bangkok, Shanghai, Hong Kong, Madrid,
Rome, Vienna, Munich, Prague, London, Paris and
BRANDS/DIVISIONS/AFFILIATES: Amsterdam. The company’s Sunrise Tours division offers
JTB Corp. city package tours, including trips to Tokyo, Kyoto, Nara,
BOUTIQUE JTB
Osaka and Nagoya, for foreign visitors to Japan. The tours
Sunrise Tours JTB
Japanican.com
include English-speaking guides and a variety of
destinations. Other popular Sunrise tours include excursions
to Kamakura, Nikko, Fuji, Hokkaido, Okinawa and Hakone;
and longer tours to Shirakawa Village and Takayama and
Kanazawa. Through Sunrise Tours, JTBGMT has hosted
over 6 million guests on its many itineraries. The company
CONTACTS: Note: Officers with more than one job title may be also operates as a consultant to corporate clients planning
intentionally listed here more than once. events. Japanican.com, one of the firm’s web sites, provides
Saburo Fukagawa, CEO information and reservations for hotels, inns and tours.
Saburo Fukagawa, Pres. BOUTIQUE JTB, the firm’s luxury travel division, offers a
Yukari Hagiwara, Mgr.-Sales, Convention Team wide variety of itineraries, hotel selections and exclusive
Yuriko Endo, Dir.-Luxury Mktg. programs. Other JBTGMT services include accommodation
Haruhiko Sakano, Gen. Sales Mgr.-Europe & Latin America Team and transfer services; restaurants; tourism research; and
Keiji Osaki, Gen. Sales Mgr.-North America & Pan Pacific Team miscellaneous services such as on-site staff, online
Yoshitaka Ohkuma, Gen. Mgr.-Bus. Dev., Europe Sales Office registration, cell phone rental, photography, video recording,
Ikuko Sekine, Oper. Mgr.-North America & Pan Pacific Team
commemorative CD production and logo design and printing
Phone: 81-3-5796-5400 Fax: 81-3-5495-0688 services.
Toll-Free: Employees are offered a pension plan and employment
Address: JTB Bldg. 2-3-11, Higashi-Shinagawa, Shinagawa-ku, insurance.
Tokyo, 140-8604 Japan
2005 Sales: $11,157,600 2005 Profits: $ Parent Company: JTB CORP
SALARIES/BENEFITS:
KAMPGROUNDS OF AMERICA INC www.koapressroom.com

Campgrounds
RV Camping Services Kampgrounds of America, Inc. (KOA), founded in 1962,
Rental Cabins operates and franchises one of the largest networks of
commercial campsites in North America, with over 475
established KOA campgrounds. These campgrounds offer
toll-free reservations, restrooms, showers, laundry facilities,
playgrounds and pools, as well as RV sites and cabins,
which come in three basic varieties: 144- or 232-square-foot
Kamping Kabins; 230- or 280-square-foot Kamping Kottages;
BRANDS/DIVISIONS/AFFILIATES: and Kamping Lodges of up to 400 square feet. Kottages and
KOA Lodges offer full bathrooms with showers. The company
Kamping Kabins
also offers tent camping, which offers a kamp store, kamping
Kamping Kottages
Kamping Lodges
kitchens and tent sites with electricity. Additionally, the firm
Care Camps offers free high-speed wireless Internet access, available in
the campsite itself, in over 350 locations and chargeable
wireless access in 30 additional sites. KOA has a scout
program that is open to Boy Scouts, Girl Scouts and Girl
Guides throughout the U.S., which gives special discounts to
CONTACTS: Note: Officers with more than one job title may be troops interested in using KOA facilities for camping and
intentionally listed here more than once. earning badges. The firm also runs 43 Care Camps,
Jim Rogers, CEO specifically for children with cancer, and hosts annual
Pat Hittmeier, Pres. fundraising events to sponsor it.
John J. Burke, CFO/VP KOA employees who have completed one season in the
Lorne Armer, VP-Mktg. Work Kamper program receive benefits including entrance
Lora Burrowes, VP-Human Resources into various cash drawings, discounted camping and free
Mike Zimmerman, General Counsel/VP
Jef Sutherland, VP-Franchise Oper.
camping for 2-5 days while traveling to their next
Mike Gast, VP-Comm. assignment.
John J. Burke, Treas.
Terry Shade, VP-Company Owned Properties
Jim Rogers, Chmn.
Phone: 406-248-7444 Fax: 406-248-7414
Toll-Free:
Address: 550 N. 31st St., Billings, MT 59101 US
SALARIES/BENEFITS:
KAYAK.COM www.kayak.com
Hotel Review Kayak.com is a travel planning search site that allows user to
compile and compare data gathered from over 500 travel
sites. Kayak offers users comparison booking in hotels,
rental cars, vacation packages and cruises. Generally
speaking, the company does not sell travel products directly
from its site, but allows users to choose between booking
with a travel agent, the airline website or directly from the
hotel. The web site’s Kayak Travel Index allows users to
BRANDS/DIVISIONS/AFFILIATES: search travel trends either within a particular location or
Kayak Travel Index general nationwide trends. Users can also view information
Kayak Traveler
on the most popular destinations, biggest upward travel
TravelPost.com
SideStep.com
trends and biggest downward travel trends based on
kayak.co.uk information gathered from Kayak.com and its affiliate web
RyanAir.com sites. The web site’s Kayak Traveler is a news feed devoted
LastMinute.com to travel related articles. Kayak also has a section tailored
Kayak Private Sale towards specific heavily traveled cites including New York,
Atlanta and Chicago. The firm’s affiliated web sites include
CONTACTS: Note: Officers with more than one job title may be TravelPost.com, which allows users to post hotel reviews;
intentionally listed here more than once. SideStep.com allows users to search over 200 airline travel
Daniel S. Hafner, CEO sites; and Kayak.co.uk is geared towards its international
Paul English, CTO users. The company generates its revenue from site
Terrell B. Jones, Chmn. advertising spots purchased mainly by other travel related
Phone: 203-899-3100 Fax: 203-899-3125 sites. Kayak was formerly called Kayak Software Corp. In
Toll-Free: January 2010, the company entered into a licensing
agreement with European travel site RyanAir.com and
Address: 55 North Water St., Ste. 1, Norwalk, CT 06854 US
LastMinute.com. Additionally, in January 2010 the company
launched its Kayak Private Sale service, which negotiates
booking prices directly with the hotels that are most popular
among Kayak users, the rooms are then offered for a limited
time at a reduced rate.
SALARIES/BENEFITS:
KEIHIN ELECTRIC EXPRESS RAILWAY CO LTD www.keikyu.co.jp

Regional: Motels: Gambling Ships: Buses: Y Web Sites: Y Ski Resorts:
Global: Hotels: Y Tour Boats: Charter Services: Y Agents/Reservations: Gambling:
Charter: Suites: Taxis: Y Specialty Services: Y Golf: Y
Railroad
Bus & Taxi Services Keisei Electric Railway Co. Ltd. is a transportation company
Department Store that provides railway service in Tokyo and the Chiba
Real Estate Development & Brokerage prefecture, including service between downtown Tokyo and
Hotels & Resorts both Tokyo International Airport, to the south, and Narita
Restaurants International Airport, to the east. Founded in 1898 and
Maintenance & Repair-Trains & Other Vehicles initially focused solely on rail transportation, the company
Construction & Civil Engineering now has more than 70 subsidiaries operating across five
segments, of which the largest is transportation (generating
BRANDS/DIVISIONS/AFFILIATES: 31.5% of 2009 revenues), followed by retail (27.6%); leisure
Keisei Rose Garden services (13.1%); real estate (9.6%); and construction and
Kyousei Building Services, Inc.
other businesses (18.2%). The transportation division’s
Keisei Land Co., Ltd.
Oriental Land Company
railway subsidiaries serves an average of 1.2 million
Keisei Construction, Inc. passengers daily, with more than 500 railcars and over 54
Keisei Motors Ltd. miles of track. Additional transportation subsidiaries include
Keisei Development Co., Ltd. taxi and bus companies. The retail segment comprises a
department store and a retail chain, as well as the Keisei
Rose Garden and an associated online gardening store
CONTACTS: Note: Officers with more than one job title may be accessible in Japanese at ec.keiseirose.co.jp. The real
intentionally listed here more than once. estate segment comprises Kyousei Building Services, Inc., a
Tsueneo Ishiwata, Pres. facilities management firm, and Keisei Land Co., Ltd., a real
Masahiro Satoh, Sr. Exec. Dir. estate development firm. Additionally, Keisei is a major
Mamoru Ishiduka, Sr. Exec. Dir. shareholder in Oriental Land Company, the local business
Hiroyuki Ohtsuka, Sr. Exec. Dir. operator of Tokyo Disney Resort, including the Disneyland
Masaru Kotani, Chmn. and DisneySea parks. Subsidiaries in the leisure services
Phone: 81-3-3280-9135 Fax: 81-3-3280-9193 division include hotels, travel agencies and a tourist railway.
Toll-Free: The construction segment comprises Keisei Construction,
Address: 2-20-20 Takanawa, Minato-ku, Tokyo, 108-8625 Japan Inc., a general contractor. Lastly, other Keisei group
companies include Keisei Motors Ltd., a manufacturer of
specialty buses, including vans used by TV crews for live
news broadcasts; Keisei Driving School Ltd., which trains
drivers seeking passenger car and motorcycle licenses as
well as commercial licenses for buses, construction
equipment and freight trucks; and Keisei Development Co.,
Ltd., a life insurance agency. In July 2010, Keisei upgraded
its service between Narita Airport and Downtown Tokyo with
faster trains, reducing the trip to roughly 36 minutes, a 30%
time reduction.
SALARIES/BENEFITS:
KEIO CORPORATION www.keio.co.jp

Charter: Suites: Taxis: Y Specialty Services: Y Golf:
Urban Transit
Real Estate Development Keio Corporation provides rail and bus services in
Retail Sales metropolitan Tokyo. It leads the Keio Group, which brings
Hotels together 43 companies divided into transportation,
Construction merchandise sales, real estate, leisure services, construction
Transportation Services and other groups. The non-transportation operations
originated from efforts to develop land along its service
routes, most notably along the Keio Line, which extends from
Shinjuku to Tokyo’s southwestern suburbs of Keio-hachioji.
BRANDS/DIVISIONS/AFFILIATES: The transportation group, which accounts for 28% of
Keio Dentetsu Bus Co., Ltd revenues, operates 52.6 miles of train networks with 69
Keio Department Store Co., Ltd.
stations, carrying about 1.69 million passengers every day.
Keio Retail Service Co., Ltd.
Keio Plaza Hotel Co., Ltd.
The main lines are the Keio Line and the Inokashira Line,
Keio Travel Agency Co., Ltd. which, along with four smaller lines, service Tokyo and the
Restaurant Keio Co., Ltd. northern Kanagawa Prefecture. Rail services include
Keio Realty and Development Co., Ltd. reserved women-only cars on express trains with morning,
Keio Bus Koganei Co., Ltd. late afternoon and late evening schedules. The
transportation segment also operates certain bus and taxi
CONTACTS: Note: Officers with more than one job title may be services. The merchandise segment, which generates 39%
intentionally listed here more than once. of revenues, is dominated by department stores, but also
Tadashi Nagata, Pres. includes retail stores, book sellers and others. The real
Ryota Shimomura, Sr. Managing Dir. estate division, accounting for 5% of revenue, has sale and
Shigeo Tanaka, Managing Dir. leasing operations. The leisure group, which generates 15%
Noriaki Kawasugi, Managing Dir. of revenues, is composed of travel services, hotels,
Toshiaki Kanou, Managing Dir. restaurants and advertising services. The firm’s remaining
Ken Kato, Chmn. businesses, collectively accounting for 12% of revenue,
Phone: 81-42-337-3106 Fax: include building maintenance, accounting services, railcar
Toll-Free: maintenance and construction.
Address: 1-9-1 Sekido, Tama-shi, Tokyo, 206-8502 Japan
SALARIES/BENEFITS:
KEISEI ELECTRIC RAILWAY CO LTD www.keisei.co.jp

Railroad
Taxi & Limousine Service Keisei Electric Railway Co. Ltd., part of the Keisei Group, is a
Buses transportation and real estate development company that
Real Estate Development provides railway service in Tokyo and the Chiba prefecture,
Department Stores including service between the Tokyo Narita International
Construction Services Airport and downtown Tokyo. The group has 132
Driving Schools subsidiaries operating primarily through two divisions:
transportation and real estate. The transportation division’s
primary subsidiaries are its railway companies. In all, this
BRANDS/DIVISIONS/AFFILIATES: division operates 64 stations and 578 railcars, carrying
Keisei Group passengers over 63.6 miles of track. In addition to commuter
Narita Sky ACCESS
routes, it also operates the Narita Sky ACCESS rail link,
Keisei Rose Garden, Ltd.
Kyousei Building Services, Inc.
offering a 36-minute trip between Narita Airport and
Keisei Bus, Ltd. downtown Tokyo. The transportation segment also includes
Taxi Narashino, Inc. the group’s bus and taxi companies, including Keisei Bus,
Keisei Construction, Inc. Ltd.; Keisei Transit, Ltd.; Chiba City Bus, Ltd.; Taxi
Kyousei Building Services, Inc. Narashino, Inc.; Train Taxi Kominato, Inc.; and Keisei Bus
Town, Ltd.. The real estate segment sells, leases, develops
CONTACTS: Note: Officers with more than one job title may be and manages real estate in the Tokyo and Chiba areas, and
intentionally listed here more than once. comprises Kyousei Building Services, Inc., a facilities
Tsutomu Hanada, Pres. management firm; Keisei New Estate, Inc., a real estate
Kosei Yonekawa, Managing Dir.-Personnel management company; and Kashima Railroad, Ltd., a real
Takehiro Mikoda, Managing Dir.-Group Strategy estate leasing firm. Keisei Group’s additional operations
Kosei Yonekawa, Managing Dir.-General Affairs comprise four segments: the retail segment, which manages
Norio Saigusa, Sr. Managing Dir.-Acct. & Railway Headquarters department stores, restaurants, convenience stores, kiosks
Hiroshi Sakayori, Gen. Mgr.-Transportation Dept. and shopping centers, as well as Keisei Rose Garden, Ltd.,
Takehiro Mikoda, Managing Dir.-Internal Audit & Mgmt. Supervision which produces and sells seedlings and roses; the leisure
Kentaro Kaneko, Managing Dir.-Railway Headquarters
Osamu Matsumura, Managing Dir.-Real Estate Dev.
services segment, which operates hotels, advertising
agencies, golf courses and a tourist railway; the construction
Phone: 81-3-3621-2242 Fax: segment, which provides civil engineering and general
Toll-Free: contracting; and the other segment, whose operations
Address: 1-10-3 Oshiage, Sumida-ku, Tokyo, 131-8555 Japan include insurance consulting, driving schools, petroleum
sales, railway construction and maintenance, parking
structure management, construction equipment repair, air
conditioner repair and cleaning services. This segment also
manages a model railroad museum.
SALARIES/BENEFITS:
KERZNER INTERNATIONAL HOLDINGS LIMITED www.kerzner.com

Casino Hotels
Luxury Resort Hotels Kerzner International Holdings, Ltd., is a resort and gaming
Resort Development company that develops, operates and manages premier
resorts, casinos and luxury hotels. The company’s flagship
property is the Atlantis Paradise Island in the Bahamas. The
2,900-room ocean themed resort features three
interconnected hotel towers built around 100 acres of pools
and marine environments, home to over 50,000 marine
animals. Additionally, the resort features the world’s largest
BRANDS/DIVISIONS/AFFILIATES: open-air aquarium. The firm also operates Atlantis The
Atlantis Palm, Dubai, a 1,500-room ocean themed resort located on
Atlantis, The Palm Dubai
the manmade island of Palm Jumeirah; The Cove Atlantis;
Cove Atlantis (The)
One&Only
and six One&Only Resorts, exclusive luxury resorts, located
Mazagan Beach Resort in the Bahamas, Mexico, Mauritius, South Africa, the
Maldives and Dubai. The company’s newest resort is
Mazagan Beach Resort, a 500-room casino resort in
Morocco, which opened in October 2009. Kerzner
International manages or owns interests in nine beach
CONTACTS: Note: Officers with more than one job title may be resorts. A seventh One&Only resort, under development in
intentionally listed here more than once. Dubai, is expected to open in October 2010.
Solomon Kerzner, CEO
Paul O'Neil, COO
Robert F. Cotter, Pres.
Bruce Himelstein, Chief Mktg. Officer/Exec. VP
Megan Marchesini, Contact-Media
Solomon Kerzner, Chmn.
Phone: 242-363-6000 Fax: 954-809-2337
Toll-Free:
Address: Atlantis, Coral Towers, Executive Offices, Paradise
Island, C5 Bahamas
SALARIES/BENEFITS:
KIMPTON HOTEL & RESTAURANT GROUP LLC

www.kimptonhotels.com
Hotels
Restaurants Kimpton Hotel and Restaurant Group, LLC, based in San
Hotel Management Services Francisco, owns 42 lifestyle boutique hotels in the U.S. and
Canada. Its holdings consist of 8,270 rooms, in addition to
45 restaurants and bars beside or within its hotels. The firm
specializes in renovating old buildings to transform them into
unique, themed hotels and small, European-style
restaurants. Its themed hotels include Hotel Vintage Plaza in
Portland, OR, which has an Italian romance theme;
BRANDS/DIVISIONS/AFFILIATES: Monticello Inn in San Francisco, reminiscent of Thomas
Hotel Vintage Plaza Jefferson’s famous estate; Hotel Vintage Park in Seattle,
Monticello Inn
highlighting local Washington wines; and Hotel Burnham in
Hotel Vintage Park
Hotel Burnham
Chicago, which actively expresses its place in Chicago’s
Cafe Pescatore history. Some notable restaurants run by Kimpton include
Sazerac San Francisco bistros Cafe Pescatore, Scala’s Bistro and
Silverleaf Tavern Puccini & Pinetti; as well as Sazerac in Seattle; Atwood Cafe
Mind. Body. Spa. in Chicago; Cobalt in New Orleans; Ginger Grove in Miami;
Firefly in Washington, D.C.; Ruby Room in Boston; Silverleaf
CONTACTS: Note: Officers with more than one job title may be Tavern in New York City; and Zin in Vancouver. Special
intentionally listed here more than once. services offered by its hotels include Mind. Body. Spa.
Michael Depatie, CEO Program, which offers in-room massage, yoga, Pilates and
Niki Leondakis, COO meditation; pet packages, which include pet-friendly
Ben Rowe, CFO/Exec. VP amenities and services; and Hosted Evening Wine Hour. In
Steve Pinetti, Sr. VP-Mktg. & Sales addition to owning and running its own hotels, the company
Greg Smith, Sr. VP-Human Resources is engaged in comprehensive management services for other
Joe Long, CIO/Exec. VP-Dev. companies, offering everything from financial management to
Judy Miles, General Counsel/Exec. VP
facilities renovation. The company’s newest hotel is in
David Sussman, Sr. VP-Hotel Dev. & Design
Vanessa Bortnick, Sr. Dir.-Comm. Philadelphia, where Kimpton is renovating the historic
Ken Reynolds, Sr. VP-Construction Architects Building to create Hotel Palomar. The firm
Christine Lawson, VP-Hotel Sales opened seven new locations recently, with three more
Mike DeFrino, Sr. VP-Hotel Oper. scheduled to open in 2010.
John Inserra, Sr. VP-Restaurant Oper. Employees of the firm are offered medical, dental and vision
Phone: 415-397-5572 Fax: 415-296-8031 and 100% for basic life insurance; long and short-term
Toll-Free: 800-546-7866 disability; pet care program; paid vacation time; tuition
Address: 222 Kearny St., Ste. 200, San Francisco, CA 94108 US reimbursement and employee discounts.
SALARIES/BENEFITS:
KINGFISHER AIRLINES LTD www.flykingfisher.com

Air Transportation-Major Carriers
Vacation Packages Kingfisher Airlines Ltd., owned by multifaceted Indian
conglomerate United Breweries Group (UB Group), is an
airline operating as both a domestic carrier in India and a
long-haul international carrier between India and the U.K.,
Singapore, Nepal, Bangladesh, Sri Lanka, Hong Kong,
Thailand and the United Arab Emirates (UAE). It offers over
400 departures a day, connecting 70 cities with its fleet of 66
aircraft. The firm is one of the only in India to offer in-flight
BRANDS/DIVISIONS/AFFILIATES: entertainment on every seat. Kingfisher offers three classes
UB Group (The) of service: Kingfisher First business class, Kingfisher Class
Kingfisher First
premium economy and Kingfisher Red low fare. Its
Kingfisher Class
Kingfisher Red
Kingfisher First and Kingfisher Class options are both
Kingfisher Holidays available on domestic flights within India, as well as on
Kingfisher Xpress international flights. The company offers vacation packages
oneworld in India through the Kingfisher Holidays brand. In May 2009,
Global Explorer the company joined oneworld’s Global Explorer alliance,
which enables member airlines to offer flights and other
CONTACTS: Note: Officers with more than one job title may be benefits, such as frequent flier miles, with all other member
intentionally listed here more than once. airlines, including Aer Lingus, Air Pacific, Alaska Airlines,
Vijay Mallya, CEO Horizon Airlines and Gulf Air. Also in May 2009, the firm
A. Raghunathan, CFO launched its mobile ticketing solution, King Mobile, enabling
Bharath Raghavan, Sec. its customers to book tickets on any GPRS-enabled phone.
Amit Agarwal, VP-Corp. Dev. & Planning During 2009, the company began offering international flights
Prakash Mirpuri, VP-Corp. Comm. to Bangkok, Thailand; Hong Kong; Singapore; and Dubai in
G.R. Gopinath, Vice Chmn.-UB Group the UAE. In January 2010, Kingfisher launched Kingfisher
Vijay Mallya, Chmn. Xpress, a door-to-door cargo delivery service that will pick up
Phone: 91-20-2729-3030 Fax: 91-20-6624-3030 shipments from Mumbai, New Delhi, Bangalore, Hyderabad,
Toll-Free: Chennai and Calcutta and deliver them in up to 18 cities. In
Address: Kingfisher House, Western Express Hwy., Vile Parle, April 2010, the firm began launched flights to Kathmandu,
Mumbai, 400099 India Nepal.
2009 Sales: $1,142,840 2009 Profits: $-348,940 U.S. Stock Ticker: Subsidiary
2008 Sales: $416,834 2008 Profits: $-54,410 Int’l Ticker: 532747 Int’l Exchange: Bombay-BSE
2005 Sales: $ 2005 Profits: $ Parent Company: UB GROUP (THE)
SALARIES/BENEFITS:
KINTETSU CORPORATION www.kintetsu.jp

National: Resorts: Y Cruise Ships: Y Rental Cars: Y Tour Operators: Theme Parks: Y
Charter: Suites: Taxis: Y Specialty Services: Y Golf: Y
Passenger Railroad
Retail Operations Kintetsu Corporation controls the Kintetsu Group, a
Real Estate Development conglomerate of 127 affiliated companies centered around
Hotels & Leisure Facilities the transportation market. One of the largest land-based
Car Rental transportation companies in Japan, it operates five divisions:
Buses & Taxies transportation, retail, real estate, hotel and leisure and other.
Train Car Manufacturing The transportation division, which also includes rental car,
Television Broadcasting bus, taxi, air cargo, trucking and leisure cruise businesses, is
primarily composed of Kintetsu’s rail line. Kintetsu operates
BRANDS/DIVISIONS/AFFILIATES: 1,976 railcars that run over approximately 315 miles of track
Kintetsu Group with 294 stations serving 580 million passengers annually,
KIPS PiTaPa
representing a daily passenger volume of 1.68 million
IC Card
Miyako Hotels & Resorts
people. The railway network connects the Osaka, Kyoto,
Shima Kanto Hotel Nara, Nagoya, Kobe, Mie, Aichi and Ise-Shima areas and
Ikoma Sanju Yuenchi reaches most of the major sightseeing spots in the Kinki and
Tokai areas. Besides its intercity lines, the company also
operates limited express trains. Kintetsu Railway facilitates
fast customer service through several conveniences. Its IC
CONTACTS: Note: Officers with more than one job title may be Card Service allows passengers to quickly get on and off the
intentionally listed here more than once. trains with either KIPS PiTaPa post-paid cards or the KIPS
Tetsuya Kobayashi, Pres. PiTaPa Kintetsu-branded credit card. It also offers a
Ikuo Matsushita, Sr. Exec. VP ticketless, online reservation and sales services, accessible
Masahide Tsujimoto, Sr. Exec. VP through a PC or mobile phone. The hotel and leisure
Muneo Taniguchi, Sr. Exec. VP segment operates hotels, resorts, sightseeing tours, movie
Kazuyoshi Togawa, Sr. Exec. VP theaters, theme parks, golf courses and cultural facilities.
Masanori Yamaguchi, Chmn. This business manages the Miyako Hotels & Resorts chain,
Phone: 81-6-6775-3444 Fax: the Shima Kanto Hotel and Ikoma Sanju Yuenchi
Toll-Free: amusement park, among other properties. The real estate
Address: 6-1-55 Uehommachi, Tennoji-ku, Osaka, 543-8585 division purchases, sells and leases real estate, including
Japan residences, businesses and condominiums, usually located
near Kintetsu’s stations or rail lines. The retail division
operates kiosks, convenience stores and restaurants, also
usually in or near Kintetsu stations, as well as department
stores. Lastly, the other division includes railway electrical
maintenance, railcar maintenance and manufacture, rail
tracks maintenance, civil engineering consulting,
broadcasting services, Internet services and nursing-care
services.
SALARIES/BENEFITS:
KLM ROYAL DUTCH AIRLINES www.klm.com

Airline
Maintenance Services KLM Royal Dutch Airlines, a subsidiary of Air France-KLM
Charter Services SA, is an international airline operating worldwide through its
Cargo Amsterdam Airport Schiphol hub in Amsterdam. KLM carried
approximately 22.5 million passengers in 2009 with a fleet of
205 aircraft. The company provides passenger and cargo
transport services to 151 destinations, both European and
intercontinental. The firm’s fleet includes four Boeing 747-
400 ERs, four Boeing 777-300ER, 15 777-200ER, 10
BRANDS/DIVISIONS/AFFILIATES: McDonnell Douglas MD-11, seven MD-11 freighters, 10
Air France-KLM Airbus A330-200, 45 Boeing 737-900/800, 16 Boeing 737-
Transavia.com
700, 16 Boeing 737-400/300, 13 Embraer 190, 31 Fokker
Martinair
Transavia
100/70 and five freighter aircraft Boeing 747 400ER/400BC.
SkyTeam Alliance The airline forms the core of the KLM Group, which also
includes KLM Cityhopper; the service for short flights around
Europe; Martinair, which operates mostly cargo and
passenger holiday destination flights; and Transavia.com,
which is the firm’s charter, regional and low-cost airline. The
CONTACTS: Note: Officers with more than one job title may be KLM subsidiaries Transavia and Martinair offer scheduled
intentionally listed here more than once. service to 71 destinations. KLM will often forge partnerships
Peter F. Hartman, CEO with other carriers to provide for swift transfers, as in the
Peter F. Hartman, Pres. case of its close alliance with Northwest Airlines, and other
Frederic Gagey, CFO/Managing Dir. intercontinental and European network partners. SkyTeam,
Wim Kooijman, Exec. VP-Human Resources the global airline alliance network of which KLM is a part,
Boet Kreiken, CIO/Exec. VP extends the company’s flying scope. KLM also provides
Kim Bruggeman, VP-Oper. Plan Mgmt. aircraft and engine maintenance services to over 100 other
Hans de Roos, Sr. VP-Strategy & Corp. Dev. airlines. In March 2010, KLM announced service from
Michael Wisbrun, Exec. VP-Cargo
Jan Ernst de Groot, Managing Dir.
Amsterdam to Hangzhou, China.
Harm Kreulen, VP-Passenger Svcs.
Paul Elich, Exec. VP-In-flight Svcs.
K.J. Storm, Chmn.
Erik Varwijk, Exec. VP-Int'l
Phone: 31-20-649-2116 Fax: 31-20-648-8091
Toll-Free:
Address: Amsterdamseweg 55, Amstelveen, 1182 GP The
Netherlands
2005 Sales: $8,317,300 2005 Profits: $117,500 Parent Company: AIR FRANCE-KLM SA
SALARIES/BENEFITS:
KOREAN AIR LINES CO LTD www.koreanair.com

Global: Y Hotels: Y Tour Boats: Charter Services: Agents/Reservations: Gambling:
Freight: Y Franchising: Trains: Aircraft Manufacturing: Y
Airline
Air Cargo Korean Air Lines (KAL), part of the Hanjin Group, is an air
Aerospace-Aircraft & Helicopter Manufacturing carrier in South Korea and a leading cargo carrier. The
Aircraft Maintenance & Engineering Services airline flies to 116 cities in 39 countries and has a fleet of 127
Catering aircraft. Destinations include Tokyo, Bangkok, Sydney, Los
Hotels Angeles, Dallas, Toronto, Paris, London and Moscow. KAL
has codeshare agreements with 25 airlines, including Air
France; Aeromexico; China Southern Airlines; Shanghai
Airlines; Uzbekistan Airways; Kenya Airways; Air Macau; Air
BRANDS/DIVISIONS/AFFILIATES: Calin; Vietnam Airlines; and Hawaiian Airlines. It is also a
Jin Air member of SkyTeam, a global airline partnership. Korean
SkyTeam Alliance
Air Cargo, the firm’s cargo division, is a leading transporter
Korean Air Cargo
Hanjin Group
and focuses on transporting specialized items such as
precious works of art, dangerous goods, temperature-
sensitive perishables, live animals and pharmaceuticals.
The firm’s maintenance and engineering division has
maintenance capabilities including avionics and electronics;
engine repair and overhaul; and aircraft modifications. KAL
CONTACTS: Note: Officers with more than one job title may be also operates an aerospace division. The firm’s aircraft
intentionally listed here more than once. manufacturing division produces military aircraft including
Yang Ho Cho, Co-CEO helicopters and fighter jets and supplies parts for industry
Chang Hun Chi, Pres./Co-CEO leaders such as Boeing and Airbus. The company also
Hang Jin Cho, VP offers hotel, tour and limousine services through Hanjin
Sang Gyun Lee, VP Travel, one of its business partners. Jin Air, one of the
Gyeong Sik Kang, VP company’s subsidiaries, is a short-haul carrier that offers
Heung Sik Kim, Managing Dir. low-cost flights. In February 2010, the firm announced
Yang Ho Cho, Chmn. services to St. Petersburg, Russia.
Phone: 82-2-2656-7114 Fax: 82-2-2656-7169
Toll-Free: 800-438-5000
Address: 1370 Gonghang-Dong, Gangseo-gu, Seoul, 157-712
Korea
2008 Sales: $8,112,890 2008 Profits: $1,555,360 Int’l Ticker: 003490 Int’l Exchange: Seoul-KRX
SALARIES/BENEFITS:
LAN AIRLINES SA www.lan.com

Airline
Air Cargo LAN Airlines S.A. is one of Latin America’s leading
Domestic Service passenger operators and a main air cargo operator in the
International Service region. LAN’s passenger business is operated through five
main subsidiaries: LAN Airlines; Transporte Aereo S.A.,
which does business as LAN Express; LAN Peru S.A.;
Aerolane Lineas Aereas Nacionales del Ecuador S.A. (Lan
Ecuador); and LAN Argentina S.A. The company provides
domestic and international passenger services to over 15
BRANDS/DIVISIONS/AFFILIATES: million passengers in Chile, Peru, Ecuador and Argentina.
LAN Airlines LAN services 15 destinations in Chile; 14 in Peru; 13 in
Transporte Aereo S.A. (LAN Express)
Argentina; three in Ecuador; 17 in other Latin American
LAN Peru S.A.
LAN Ecuador
countries and the Caribbean; three in the U.S.; one in
LAN Argentina S.A. Canada; two in Europe; and four in the South Pacific.
Lan Cargo Through various code-share agreements and membership in
the oneworld alliance, it also offers services to 25 additional
destinations in North America; 17 in Europe; 27 in Latin
America and the Caribbean; and one in Asia. Other
CONTACTS: Note: Officers with more than one job title may be companies with whom LAN maintains bilateral agreements
intentionally listed here more than once. include American Airlines, Iberia and Qantas. The
Enrique Cueto Plaza, CEO company’s fleet of 96 jet aircraft comprises 85 passenger
Ignacio Cueto Plaza, COO aircraft and 11 cargo aircraft. The firm provides cargo
Ignacio Cueto Plaza, Pres. services under the Lan Cargo brand to all of its passenger
Alejandro de la Fuente Goic, CFO destinations and to approximately 16 additional destinations
Emilio del Real Sota, Sr. VP-Human Resources served only by freighter aircraft. Cargo is transported in the
Cristian Toro Canas, General Counsel bellies of LAN’s passenger aircraft, in the firm’s personal
Enrique Elsaca Hirmas, Sr. VP-Oper. freighter fleet, in belly space purchased from other airlines
Roberto Alvo Milosawlewitsch, Sr. VP-Strategic Planning & Dev.
Rene Muga, Sr. VP-Corp. Affairs
and in aircraft that the company charters or leases. Its cargo
Armando Valdivieso Montes, CEO-Passenger operations are carried out by various companies, including
Cristian Ureta Larrain, CEO-Cargo Lan Airlines and Lan Cargo, and are complemented by the
Jorge A. Mehech, Chmn. operations of companies including Aero Transportes Mas de
Phone: 56-2-565-2525 Fax: 56-2-565-8764 Carga S.A. de C.V. (MasAir) in Mexico; Aerolinhas
Brasileiras S.A. (ABSA) in Brazil; and Linea Aerea Carguera
Toll-Free: 866-435-9526
de Colombia S.A. (LANCO) in Colombia. In December 2009,
Address: Avenida Presidente Riesco 5711, Fl. 20, Las Condes, the company announced plans to purchase 30 modern
Santiago, Chile Airbus A320 family aircraft. In August 2010, the firm agreed
to merge with Brazilian airline TAM SA. Both airlines would
remain as individual entities.
2009 Sales: $4,140,245 2009 Profits: $338,312 U.S. Stock Ticker: LFL
SALARIES/BENEFITS:
LAS VEGAS SANDS CORP (THE VENETIAN) www.lasvegassands.com

Hotel Casinos
Convention & Conference Centers Las Vegas Sands Corp. (The Venetian) (LVSC) is an
Shopping Center Development international hotel, resort and casino firm. Its flagship
Casino Property Development property is The Venetian Resort Hotel Casino, which is
connected the firm’s The Palazzo Resort Hotel Casino.
Together, The Venetian and The Palazzo offer 225,000
square feet (sq. ft.) of gaming space with 240 table games
and 3,020 slot machines; 6,080 hotel suites; and 840,000
square feet of dining, retail and entertainment space,
BRANDS/DIVISIONS/AFFILIATES: including The Shoppes at The Palazzo. LVSC also runs the
Venetian Resort Hotel Casino (The) 1.2 million square foot convention and trade show facility,
Sands Expo and Convention Center (The)
The Sands Expo and Convention Center, and supplemental
Congress Center (The)
Sands Macao Casino (The)
event and conference center The Congress Center that
Palazzo Resort Hotel Casino (The) connects to The Venetian. These properties feature 1.2
Venetian Macao Resort Hotel (The) million square feet of meeting, exhibition and convention
Marina Bay Sands space; 1 million sq. ft. of retail and dining space; and the
Cotai Strip 15,000 seat Venetian Arena. The company’s largest
development projects, $12 billion Cotai Strip, is a collection
CONTACTS: Note: Officers with more than one job title may be of hotel properties, casinos and entertainment venues in
intentionally listed here more than once. Macao, China is expected open in 2011. The firm runs The
Sheldon G. Adelson, CEO Sands Macao and The Venetian Macao Resort Hotel, the
Michael A. Leven, COO anchor property on the Cotai Strip. One of the company’s
Michael A. Leven, Pres. newest properties is the Sands Casino Resort Bethlehem,
Kenneth J. Kay, CFO/Sr. VP Philadelphia featuring 3,000 slot machines and various
Ron Reese, Contact-Media entertainment options. Construction on the tower of the
Daniel Briggs, Contact-Investment Community Sands Casino Resort Bethlehem is to be completed, by May
Robert G. Goldstein, COO/Pres., The Venetian Las Vegas 2011. The newest international hotel and casino, Marina
Nigel Roberts, Pres., Marina Bay Sands
Leonard DeAngelo, Sr. VP-Asia Oper., Marina Bay Sands
Sands opened on April 27 2010, in Singapore, Malaysia. In
Sheldon G. Adelson, Chmn. April 28 2010, the company announced the sale of retail
Steven C. Jacobs, CEO-Sands China Ltd. outlets and apartments for $$12 billion to recoup construction
costs on its Macau properties.
Phone: 702-414-1000 Fax: 702-414-4884
Toll-Free:
Address: 3355 Las Vegas Blvd. S., Rm. 1A, Las Vegas, NV
89109 US
2009 Sales: $4,929,444 2009 Profits: $-354,479 U.S. Stock Ticker: LVS
SALARIES/BENEFITS:
Pension Plan: ESOP Stock Plan: Profit Sharing: Top Exec. Salary: $1,561,539 Bonus: $
Savings Plan: Y Stock Purch. Plan: Second Exec. Salary: $1,000,000 Bonus: $
LASALLE HOTEL PROPERTIES www.lasallehotels.com

Luxury Hotels LaSalle Hotel Properties is a self-managed and self-
Property Investment administered real estate investment trust (REIT) that owns
and invests in luxury hotels. The firm primarily works with
hotels located in convention, resort or major urban business
markets. The company currently owns interests in 31
upscale and luxury full-service hotels with approximately
8,500 rooms/suites located in 11 states and Washington,
D.C. The firm is comprised of hotel investors, asset
BRANDS/DIVISIONS/AFFILIATES: managers and financial experts, rather than hotel operators.
LaSalle Hotel Operating Partnership LaSalle’s hotels are operated and managed by unrelated
Chicago 540 LLC
hotel operating companies. LaSalle maintains strategic
Westin Copley Place
House of Blues Hotel
relationships with internationally recognized hotel operating
Sofitel Washington, DC Lafayette Square companies such as Westin Hotels and Resorts; Sheraton
San Diego Paradise Point Resort Hotels and Resorts Worldwide, Inc.; Hilton Hotels
Chicago Marriott Downtown Corporation; Hyatt Hotels Corporation; Dolce Hotels and
Modern Magic Hotel LLC Resorts; and others. The firm seeks to improve revenue
growth through renovations, redevelopment and/or
CONTACTS: Note: Officers with more than one job title may be expansions; brand or franchise conversion; acquisitions of
intentionally listed here more than once. appropriate full-service hotels in the U.S. and abroad; and
Michael D. Barnello, CEO selective development of hotel properties in favorable
Alfred L. Young, COO upscale markets. Properties include the Le Montrose Suite
Michael D. Barnello, Pres. Hotel, Indianapolis Marriott Downtown; Hilton San Diego
Hans S. Weger, CFO Gaslamp Quarter; Westin Copley Place; Westin Michigan
Hans S. Weger, Corp. Sec. Avenue; and Hotel Solamar. The company maintains a 95%
Hans S. Weger, Treas./Exec. VP controlling interest in joint venture, Modern Magic Hotel LLC.
Stuart L. Scott, Chmn. In February 2010, LaSalle’s joint venture with LaSalle
Phone: 301-941-1500 Fax: 301-941-1553 Investment Management was mutually dissolved. In March
Toll-Free: 2010, the company acquired the Sofitel Washington, DC
Address: 3 Bethesda Metro Ctr., Ste. 1200, Bethesda, MD 20814 Lafayette Square for $95 million.
US
2009 Sales: $606,999 2009 Profits: $7,618 U.S. Stock Ticker: LHO
SALARIES/BENEFITS:
LASTMINUTE.COM www.lastminute.com
Online Travel Agency
Online Reservations & Ticket Sales LastMinute.com is a wholly-owned subsidiary of Travelocity
Vacation packages Europe, which is owned by Sabre Holdings Corp. The
Entertainment packages company offers customers last-minute opportunities for travel
Dining discounts/packages services, including flight bookings, hotel reservations, train
tickets, car rentals and package vacations. LastMinute.com
also offers tickets for entertainment events, restaurant
reservations, gifts, auctions, specialty products and eating-in
services in the U.K., Ireland, France, Belgium, the
BRANDS/DIVISIONS/AFFILIATES: Netherlands, Germany, Italy, Spain, Sweden, Australia,
Travelocity Europe Japan, New Zealand, South Africa and the U.S. The firm's
Sabre Holdings Corporation
registered subscribers can make purchases by telephone,
eXhilaration
Holiday Autos
over the Internet and through an interactive voice recognition
Travelocity business service from 14 days to 3 hours before departure.
MedHotels.com LastMinute.com offers suppliers an alternative way to
distribute excess inventory at short notice without threatening
their core businesses, and offers consumers a wide range of
products at reduced prices. The company has relationships
CONTACTS: Note: Officers with more than one job title may be with thousands of individual suppliers for which it serves as a
intentionally listed here more than once. third party in facilitating contracts. The concept is based on
Ian McCaig, CEO the idea of matching supply and demand and ensuring that
Amanda Cumine, Dir.-Public Rel., U.K. & Europe excess inventory is not wasted. LastMinute.com owns and
Brian J. Colllie, Chmn. operates several subsidiaries, including eXhilaration,
Phone: 44-20-7866-4200 Fax: 44-20-7866-4001 MedHotels.com, All-Hotels.com and Holiday Autos.
Toll-Free: Sabre Holdings, which owns Lastminute.com, offers
Address: 39 Victoria St., London, SW1H 0EE UK employees health and welfare benefits, a 401(k) plan and a
discount stock purchase plan.
2005 Sales: $ 2005 Profits: $ Parent Company: SABRE HOLDINGS CORP
SALARIES/BENEFITS:
LEADING HOTELS OF THE WORLD LTD (THE) www.lhw.com

Hotel Marketing & Travel Agency
Brand Support The Leading Hotels of the World, Ltd. (LHW), a wholly-
Loyalty Programs owned subsidiary of Hotel Representative, Inc. (HRI), is a
Reservation Services hospitality organization representing luxury hotels. Founded
Spa Marketing in 1928 as The Leading Hotels of Europe & Egypt, today
Hospitality Training LHW represents 450 of the world's finest hotels, resorts and
Architectural & Project Management Services spas with 84,000 rooms in 80 countries. It serves these
businesses through a network of 22 regional offices around
the world. Each year, LHW publishes a directory of its
BRANDS/DIVISIONS/AFFILIATES: member hotels as one of its marketing endeavors.
Leading Residences of the World (The) Additional marketing services provided include extensive
Quintess
sales and promotional activities, advertising and public
Leading Spas of the World
Linx Technologies
relations support and an array of special programs for
Leading Hotel Schools of the World member hotels and their guests. For example, it offers
Leading Solutions travelers a hotel loyalty program called the Leaders Club,
Leading By Design which allow customers to accrue benefits such as welcome
Private Label Company (The) gifts, advance hotel preferences, priority reservations and
access to an online newsletter. LHW’s brand extensions
CONTACTS: Note: Officers with more than one job title may be comprise The Leading Residences of the World (LRW), in
intentionally listed here more than once. partnership with Quintess, which maintains over 70 homes
Ted Teng, CEO worldwide with various amenities, available for member use
Ted Teng, Pres. only; and Leading Spas of the World, a global evaluation and
Daniel Neumann, CFO/Sr. VP certification program for the spa industry. LHWSpas.com
Claudia Kozma Kaplan, Sr. VP-Mktg. & Comm. offers information and images from participants in the
Patricia Smith, Sr. VP-Human Resources & Organizational Dev. Leading Spas program, while the Leading Residences are
Jennifer Oberstein, Dir.-Comm. viewable at Quintess.com. Additionally, LHW operates
Philip Ho, VP-Asia Pacific several joint ventures and ancillary businesses, including
Kenan Simmons, VP-Americas
Deniz Omurgonulsen, VP-Membership
Linx Technologies (offering online leisure activities
Jon Londeen, Sr. VP-Reservations Mgmt. management platforms), Leading Hotel Schools of the World
Jean Jacques-Gauer, Chmn. (offering hospitality training), Leading By Design (offering
Claudia Roth, VP-EMEA architectural and project management services), The Private
Phone: 212-515-5600 Fax: 212-515-5829 Label Company (offering hotels brand support), Leading
Quality Assurance (offering quality assessment audits and
Toll-Free: 800-745-8883
training to luxury hospitality and travel businesses) and
Address: 99 Park Ave., Rm. 904, New York, NY 10016-1601 US Leading Solutions (a group of consultants and companies
that provide products and services assistance to the firm’s
member hotels).
2005 Sales: $ 2005 Profits: $ Parent Company: HOTEL REPRESENTATIVE INC
SALARIES/BENEFITS:
LEARJET INC www.bombardier.com

Business Jet Manufacturing Learjet, Inc., a subsidiary in the Aerospace division of
Bombardier, Inc., is one of the top manufacturers of high-
performance business jets. A pioneer in the industry, the
firm has built over 2,000 aircraft since producing its first jet in
1964. It produces three models: the Learjet 40 XR premium
light jet, the Learjet 45 XR super-light jet and the 60 XR mid-
size jet. The 40 XR can hold up to seven passengers. With
a full tank of gas, it can fly a maximum of 1,980 miles (using
BRANDS/DIVISIONS/AFFILIATES: the standard average of four passengers and two crew),
Bombardier Inc meaning it can easily fly from Chicago to Cancun without
Learjet 45 XR
refueling. The 45 XR holds up to nine people and is one of
Learjet 40 XR
Learjet 60 XR
the only jets in its weight class to be certified by both the
Learjet 85 U.S. FAA and the European Aviation Safety Agency. It has
an even longer range than the 40 XR (2,266 miles), and can
easily carry eight passengers from Aspen, Colorado to New
York City on one tank of gas. Like the 45 XR, the 60 XR
holds up to nine passengers but has a slightly longer range
CONTACTS: Note: Officers with more than one job title may be (2,770 miles). Its amenities include stand-up room and a day
intentionally listed here more than once. bed for longer trips, and it is equipped with DVD/VCR video
David Coleal, Gen. Mgr./VP-Bombardier systems. All these Learjet models have a maximum cruising
Pierre Alary, CFO/Sr. VP speed of Mach 0.81 (535 mph) and are certified to fly at up to
Robert Proulx, Corp. CIO 51,000 feet, higher than most aircraft, which often allows
Daniel Desjardins, General Counsel/Sr. VP them to avoid air traffic as well as turbulent weather. The
Richard C. Bradeen, VP-Strategy, Risk Assessment & Corp. Audit Svcs. firm’s newest plane is the Learjet 85, which has its own web
Marc Duchesne, Exec. VP-Comm. Affairs site, Learjet85.com, featuring technical specifications and
Shirley Chenier, VP-Investor Rel. images. It is faster than other Learjet models, with a top
Pierre Beaudoin, Pres./CEO-Bombardier, Inc.
Guy C. Hachey, Pres./COO-Bombardier Aerospace
speed of Mach 0.82 or 624 mph, and has a longer range at
Danielle Boudreau, Media Rel.-Bus. Aircraft 3,452 miles, meaning it can fly from Los Angeles to Barrow,
Laurent Beaudoin, Chmn.-Bombardier, Inc. Alaska.
Phone: 316-946-2000 Fax: 316-946-2220
Toll-Free:
Address: 1 Learjet Way, Wichita, KS 67209 US
2005 Sales: $ 2005 Profits: $ Parent Company: BOMBARDIER INC
SALARIES/BENEFITS:
LIBERTY TRAVEL INC ww2.libertytravel.com

Travel Agency
Vacation Packages Liberty Travel, Inc., a subsidiary of Flight Centre Limited, is a
provider of leisure travel services, selling directly to holiday
travelers through more than 160 locations New York, New
Jersey, Philadelphia, New England, Chicago, Los Angeles
and Florida. The company’s web site accepts reservation
bookings and features helpful tips and tools such as a
currency converter, weather updates, passport information
and packing advice. Through the years, the firm has offered
BRANDS/DIVISIONS/AFFILIATES: travelers touring packages to over 200 destinations in
GOGO Worldwide Vacations Europe, Asia, Central America and Canada including
cruises, skiing, beach trips, adventures and golf vacations. A
travel protection program offers customers a broad spectrum
of insurance benefits in the case of an accident overseas.
Liberty also offers a management program for small to mid-
size businesses, as well as special rates for group and
incentive travel. GOGO Worldwide Vacations, the
company’s wholesale travel business, serves travel agents
CONTACTS: Note: Officers with more than one job title may be through almost 45 offices in 20 states, providing customized
intentionally listed here more than once. land and air travel packages.
Billy McDonough, CEO Liberty Travel offers its employees health, dental and life
Billy McDonough, Pres. insurance; a 401(k) savings plan; membership in the
Phone: 201-934-3500 Fax: 201-934-3651 International Airlines Travel Agent Network (IATAN);
Toll-Free: discounted travel opportunities; and personal health and
Address: 69 Spring St., Ramsey, NJ 07446 US wellness consultations by its in-house health and wellbeing
team, Healthwise.
2005 Sales: $ 2005 Profits: $ Parent Company: FLIGHT CENTRE LIMITED
SALARIES/BENEFITS:
LODGIAN INC www.lodgian.com

Hotels
Lodgian, Inc. is an independent owner and operator of 27
hotels containing 5,230 rooms located in 18 states. One of
the firm’s hotels is operated in a joint venture in which a
subsidiary serves as the general partner and has a 51%
voting interest. Of the firm’s 27 hotels, 13 are
InterContinental Hotels Group brands (Crowne Plaza and
Holiday Inn), eight are Marriott brands (Marriott, Courtyard by
Marriott, SpringHill Suites by Marriott and Residence Inn by
BRANDS/DIVISIONS/AFFILIATES: Marriott), two Hilton, and four are associated with other
InterContinental Hotels Group plc franchisors such as Starwood, Wyndham and Carlson. The
Marriott International Inc
company’s hotels are primarily full-service properties that
Hilton Group plc
Wyndham Worldwide
offer food and beverage services; meeting and banquet
Crowne Plaza facilities; and compete in the midscale and upscale market
Holiday Inn segments of the lodging industry. Lodgian operates hotel
Courtyard by Marriott brands in the Upper Upscale; Upscale; Midscale with Food &
Residence Inn by Marriott Beverage; and Midscale without Food & Beverage
segments. Transient revenues, derived from guests staying
CONTACTS: Note: Officers with more than one job title may be only for brief periods of time without a long-term contract,
intentionally listed here more than once. generate roughly 43% of the firm’s room revenues, while
Daniel E. Ellis, CEO demand from corporate clients generate for 28%. Groups
Daniel E. Ellis, Pres. account for 22% and contract revenues (such as contracts
James A. MacLennan, CFO/Exec. VP with airlines for crew rooms) generate 7%. In January 2010,
Carol L. Mayne, VP-Human Resources the company agreed to be acquired by an affiliate of global
Johnny A. Green, VP-IT investment company, Lone Star Funds for $270 million.
Daniel E. Ellis, General Counsel/Corp. Sec.
Joseph F. Kelly, VP-Oper.
Employees are offered medical, dental and vision insurance;
Susan King, VP-Franchise Comm. disability coverage; life insurance; a 401(k) plan; educational
Deborah N. (Debi) Ethridge, VP-Investor Rel. assistance; and discounts on hotel stays.
Deborah N. (Debi) Ethridge, VP-Finance
Barbra Beaulieu, VP-Internal Audit & Controls
Kevin B. Richards, VP-Asset Mgmt.
Donna B. Cohen, Controller/VP
Stewart J. Brown, Chmn.
Phone: 404-364-9400 Fax: 404-364-0088
Toll-Free:
Address: 3445 Peachtree Rd. NE, Ste. 700, Atlanta, GA 30326
US
2009 Sales: $188,544 2009 Profits: $-53,902 U.S. Stock Ticker: LGN
SALARIES/BENEFITS:
LOEWS HOTELS HOLDING CORPORATION www.loewshotels.com

Hotels, Luxury
Hotel Management Services Loews Hotels Holding Corporation, a subsidiary of the Loews
Corporation, currently has a portfolio of 18 owned and/or
operated luxury hotels and resorts, with a combined 8,073
rooms. In all, the company owns six hotels; has a land lease
on three hotels; and operates the remaining nine hotels
under management contracts. Located in 16 cities
throughout the U.S. and Canada, the firm’s properties
include the 790-room Loews Miami Beach Hotel in Florida;
BRANDS/DIVISIONS/AFFILIATES: the 585-room Loews Philadelphia Hotel; the 493-room
Loews Corporation Loews Lake Las Vegas Resort; the 405-room Loews Le
Loews Miami Beach Hotel
Concorde in Quebec City; and the 140-room Loews Hotel
Loews Philadelphia Hotel
Loews Royal Pacific Resort at Universal Orlando
Vogue in Montreal. Loews Hotels operates three joint
Loews Portofino Bay Hotel at Universal Orlando venture hotels with Universal Studios in Orlando, Florida:
Loews Lake Las Vegas Resort Loews Royal Pacific Resort at Universal Orlando, its largest
Don CeSar Beach Resort & Spa hotel with 1,000 rooms; the 750-room Loews Portofino Bay
Loews Le Concorde Hotel at Universal Orlando; and the 650-room Hard Rock
Hotel at Universal Orlando. Additionally, a subsidiary of the
CONTACTS: Note: Officers with more than one job title may be firm owns 20% of the Don CeSar Beach Resort in St. Pete
intentionally listed here more than once. Beach, Florida, which the firm manages. Loews Hotels’
Jonathan M. Tisch, CEO business amenities include high-speed Internet access; a
Jack Adler, COO power breakfast with notable business leaders; notarization
Jack Adler, Pres. services; private dining rooms; boardrooms; and concierge
Michael Dominguez, VP-Global Sales services. The YouFirst Loyalty Program rewards guests
Emily K. Goldfischer, VP-Public Rel. based on number of stays and offers free Internet access,
Jonathan M. Tisch, Chmn. late checkout, guaranteed rooms and upgrades for guests
Anthony Del Gaudio, VP-Global Dist. who visit at least twice a year. Loews Hotels offers facilities
Phone: 212-521-2000 Fax: 212-521-2525 for weddings, meetings and special events; and special
Toll-Free: programs and services designed for people traveling with
Address: 667 Madison Ave., New York, NY 10021 US pets, children and teenagers.
2005 Sales: $350,500 2005 Profits: $ Parent Company: LOEWS CORPORATION
SALARIES/BENEFITS:
LQ MANAGEMENT LLC www.lq.com

Hotels, Motels & Suites
Hotel Management LQ Management LLC, a subsidiary of the Blackstone Group,
Franchising is the operator of the La Quinta motels and suites properties.
REIT La Quinta is a leading limited-service lodging brand that
provides comfortable guest rooms in convenient locations at
affordable prices. The firm is one of the largest owners and
operators of limited-service hotels in the U.S. It boasts more
than 750 hotels and 65,000 rooms in 45 states under the
brands La Quinta Inns; La Quinta Inns and Suites; Baymont
BRANDS/DIVISIONS/AFFILIATES: Inns and Suites; Woodfield Suites; and Budgetel. The firm
La Quinta Properties also licenses its brand name to franchisees for royalty and
La Quinta Inns
other fees. The company markets its services to both leisure
La Quinta Inns and Suites
Budgetel
guests and business travelers. All of the firm’s hotels are
Baymont Inns and Suites owned through La Quinta Properties, a real estate
Woodfield Suites investment trust (REIT). A typical La Quinta Inn features
Blackstone Group LP (The) approximately 130 guest rooms with amenities including
movies-on-demand; interactive video games; free high-
speed Internet; complimentary continental breakfast; a
CONTACTS: Note: Officers with more than one job title may be swimming pool; fax services; and 24-hour front desk
intentionally listed here more than once. message services. La Quinta Inn and Suites properties also
Wayne B. Goldberg, CEO feature deluxe two-room suites with microwaves and
Angelo J. Lombardi, COO/Exec. VP refrigerators, as well as fitness centers, courtyards and
Wayne Goldberg, Pres. expanded food offerings.
Temple H. Weiss, CFO/Exec. VP Employees of the firm are offered medical, dental and vision
Julie M. Cary, Chief Mktg. Officer/Exec. VP coverage; life insurance; long term disability; an employee
Jeffrey M. Schagren, Exec. VP-Human Resources
Vivek Shaiva, CIO/Exec. VP
assistance program; flexible spending accounts; a 401(k)
Mark M. Chloupek, General Counsel/Exec. VP plan; tuition reimbursement; internal referral bonus program;
Rajiv K. Trivedi, Chief Dev. Officer direct deposit and room rate discounts.
Teresa Ferguson, Dir.-Comm. & Public Rel.
Murry J. Cathlina, Exec. VP-Design & Construction
Feliz P. Jarvis, Exec. VP-Sales
Rajiv K. Trivedi, Exec. VP-Franchise
Phone: 214-492-6600 Fax: 214-492-6616
Toll-Free:
Address: 909 Hidden Ridge, Ste. 600, Irving, TX 75038 US
2005 Sales: $ 2005 Profits: $ Parent Company: BLACKSTONE GROUP LP (THE)
SALARIES/BENEFITS:
MAHINDRA & MAHINDRA LIMITED www.mahindra.com

Automotive & Farm Equipment Manufacturing & Distribution
Software Engineering Mahindra & Mahindra Limited is one of the largest industrial
Real Estate Development companies in India and a leading producer of multi-utility
Hotels vehicles. The company operates in six sectors: automotive;
Financial Services farm equipment; financial services; trade, retail and logistics;
Automobile Finance infrastructure development; and information technology. The
Housing Finance automotive sector is in the business of manufacturing and
Information Technology marketing utility vehicles and light commercial vehicles,
including three-wheelers. In addition to Indian sales, the
BRANDS/DIVISIONS/AFFILIATES: group exports its vehicles to several countries in Europe,
Mahindra & Mahindra Financial Services Ltd Africa, South Asia and the Middle East. The farm equipment
Mahindra Rural Housing Finance Ltd
sector is a leading producer of tractors, with plants in India,
Mahindra Intertrade Limited
Mahindra Lifescapes
the U.S., China and Australia. The financial services sector
operates through subsidiaries such as Mahindra & Mahindra
Financial Services Ltd., providing financing for utility
vehicles, tractors and cars in rural and semi-urban areas;
and Mahindra Rural Housing Finance Ltd., serving the
housing finance needs of rural and semi-urban customers
CONTACTS: Note: Officers with more than one job title may be throughout India. The trade, retail and logistics sector,
intentionally listed here more than once. through subsidiaries such as Mahindra Intertrade Limited, is
Anand G. Mahindra, Managing Dir./Vice Chmn. involved in the trading of various commodities, with a
Bharat N. Doshi, CFO particular emphasis on steel and steel-related services. The
Rajeev Dubey, Pres., Human Resources infrastructure development sector is involved in real estate,
Ulhas n. Yargop, Pres., IT Sector the hospitality industry, project engineering and design
Sandhya G. Sharma, Sr. Gen. Mgr.-Investor Rel. services. Subsidiary Mahindra Lifescapes is a corporate
Uday Phadke, Pres., Finance property developer in India. The information technology
Hemant Luthra, Pres., Systech Sector sector, through subsidiaries such as Tech Mahindra Limited,
Anjanikumar Choudhari, Pres., Farm Equipment Sector
Pawan Goenka, Pres., Automotive Sector
provides software engineering and related services for
Keshub Mahindra, Chmn. telecom service providers, equipment manufacturers,
software vendors and systems integrators.
Phone: 91-22-5652-6000 Fax: 91-22-2496-1649
Toll-Free:
Address: Mahindra Towers, G.M. Bhosale Marg, Mumbai, 400
018 India
SALARIES/BENEFITS:
MALAYSIAN AIRLINE SYSTEM BERHAD www.malaysiaairlines.com

Airline
Air Cargo Malaysian Airline System Berhad (MAS) is a major
Engineering Services international airline operating out of Kuala Lumpur, Malaysia.
Ground Handling The company’s fleet of 112 aircraft connects approximately
40,000 customers daily to 100 destinations on six continents.
The company also operates two passenger airline
subsidiaries: Firefly, a community airline approved to fly to
nine domestic and five regional destinations from Penang
International Airport and the Sultan Abdul Aziz Shah Airport;
BRANDS/DIVISIONS/AFFILIATES: and MASwings, Malaysia’s first commuter airline, offering
MASkargo services within the Malaysian Borneo states of Sarawak,
Firefly
Sabah, and the federal territory of Labuan. The firm also
MASWings
MAS Aerospace Engineering
operates MASkargo, a freight line, out of the Kuala Lumpur
International Airport. In addition to air passengers and
cargo, MAS operates an engineering division that offers
maintenance, repair, calibration and engineering and
maintenance training services. MAS also operates a ground
handling division and Malaysia Airlines Academy, which
CONTACTS: Note: Officers with more than one job title may be trains employees of the company and other organizations in
intentionally listed here more than once. airline technology, business, finance, operations
Azmil Zahruddin bin Raja Abdul Aziz, CEO/Managing Dir. management and related sectors. For 2009, passenger and
Mohammed Azha bin Abdul Jalil, CFO excess baggage fees accounted for 58% of revenue, cargo
Bernard Francis, Sr. Gen. Mgr.-Sales & Mktg. and mail for 10% of revenue, and other business segments,
Raja Azura Raja Mahayuddin, Sr. Gen. Mgr.-Human Resources including airport services and charters, accounting for 31% of
Faridah Abdul Rahman, CIO/Gen. Mgr.-IT revenue. MAS has code-sharing and joint service
Mohd Roslan bin Ismail, Sr. Gen. Mgr.-Eng. & Maintenance agreements with a number of airlines, including Singapore
Shahjanaz binti Kamaruddin, Corp. Sec. Airlines, South African Airways, Etihad Airways, Alitalia,
Azharuddin Osman, Dir.-Oper.
Indira Nair, Sr. Gen. Mgr.-Comm.
EgyptAir, Jet Airways, Silk Air and SriLankan Airlines. It also
Mohammed Nawawi bin Awang, Sr. Gen. Mgr.-External Rel. maintains interline agreements with Lufthansa, Continental
Mohd Azha Abdul Jalil, Sr. Gen. Mgr.-Finance Airlines, United, AeroMexico, Virgin Atlantic and Emirates. In
Mohd Amin Mohd Yassin Khan, Sr. Gen. Mgr.-Network & Revenue Mgmt. July 2010, the company announced it would invest nearly
Shahari Sulaiman, Managing Dir.-MASKargo $100 million over five years to streamline its operations and
Ahmad Zuraidi Dahalan, Sr. Gen. Mgr.-Flight Oper. maximize efficiency. The reorganization involves replacing
Yusop Jaridi, Sr. Gen. Mgr.-Airport Oper. outdated systems in finance and procurement in MAS offices
Mohammad Munir Bin Abdul Majid, Chmn. all over the world.
Merina Abu Tahir, Regional Gen. Mgr.-Middle East & Africa
Phone: 603-7840-4582 Fax: 603-7845-7921
Toll-Free:
Address: Admin 1 Bldg., MAS Complex A, Sultan Abdul Airport,
Subang, 47200 Malaysia
2008 Sales: $4,209,900 2008 Profits: $68,400 Int’l Ticker: MAS Int’l Exchange: Kuala Lumpur-KLSE
SALARIES/BENEFITS:
MANDARIN ORIENTAL INTERNATIONAL LTDwww.mandarinoriental.com

Hotels, Luxury
Condominiums Mandarin Oriental International, Ltd. (MOI) is an international
hotel investment and management group. MOI operates in
two business segments, hotel ownership and hotel
management, and four geographical regions: Hong Kong
and Macau; Other Asia; Europe; and the Americas. The
hotel ownership segment generates approximately 96% of its
revenue. The Hong Kong/Macau region generates about
37% of the firm’s revenue; Other Asia, 23%; Europe 27%;
BRANDS/DIVISIONS/AFFILIATES: and the Americas, 13%. The company operates or is in the
Mandarin Oriental Holding Company Limited process of developing 41 luxury and first class hotels with
Mandarin Oriental
over 10,000 rooms and a presence in 26 countries
Residences at Mandarin Oriental
Spa at Mandarin Oriental
worldwide. MOI has 17 hotel properties in Asia, 13 in the
Americas and 11 in Europe, the Middle East and North
Africa. These include the original flagship properties of the
Mandarin Oriental in Hong Kong and the Oriental in
Bangkok, as well as locations such as Singapore, Jakarta,
Kuala Lumpur, Macau, Manila, London, Geneva, Tokyo,
CONTACTS: Note: Officers with more than one job title may be Munich, Prague and Bermuda. The company has U.S.
intentionally listed here more than once. hotels in New York City, San Francisco, Boston, Miami and
Edouard Ettedgui, CEO Washington, D.C. In addition to hotel rooms, the Mandarin
Stuart Dickie, CFO Oriental New York also offers the Residences at Mandarin
Michael Hobson, Dir.-Sales & Mktg. Oriental, 65 luxury condominiums located above the hotel.
Terry L. Stinson, Dir.-Dev. Another 12 of the firm’s properties also feature the
Jill Kluge, Group Dir.-Brand Comm. Residences at Mandarin Oriental condominiums. The Spa at
Liam Lambert, Dir.-Oper., EMEA Mandarin Oriental can also be found in many of the firm’s
Andrew Hirst, Dir.-Oper., Asia hotels worldwide, including in London, Miami, Boston and
Richard Baker, Exec. VP-US Northern Region
Jorge Gonzalez, Exec. VP-U.S. Southern Region
New York City. Each spa is unique and offers specialized
Simon L. Keswick, Chmn. treatments to clients. Properties currently under
Terry L. Stinson, Pres., The Americas development include the Mandarin Oriental Hotels in Macau,
Marrakech, Abu Dhabi, Atlanta, Beijing, Costa Rica, Grand
Phone: 852-2895-9288 Fax: 852-2837-3500
Cayman, Guangzhou, Maldives, Marbella, Milan, Moscow,
Toll-Free: Paris, St. Kitts, Taipei and Turks and Caicos. In June 2009,
Address: 281 Gloucester Rd., 7th Fl., Hong Kong, China the firm’s wholly-owned subsidiary, Mandarin Oriental
Holding Company Limited sold its 50% interest in hotel
Mandarin Oriental, Macau to Sociedad de Turismo e
Diversoes de Macau S.A.
2008 Sales: $530,000 2008 Profits: $66,200 Int’l Ticker: M04 Int’l Exchange: Singapore-SIN
SALARIES/BENEFITS:
MARCUS CORPORATION (THE) www.marcuscorp.com

Hotels & Motels
Movie & IMAX Theaters The Marcus Corporation is an owner and operator of movie
Hotels/Resorts theatres, hotels and resorts. The firm operates in two
segments: Theatres and Hotels/Resorts. Through its Marcus
Theatres subsidiary, the company owns 53 movie theatres in
Wisconsin, Ohio, Illinois, Minnesota, North Dakota, Nebraska
and Iowa, with 663 screens. The company also manages
one six-screen movie theater in Wisconsin owned by a third
party. Marcus also operates a family entertainment center,
BRANDS/DIVISIONS/AFFILIATES: called Funset Boulevard, which is adjacent to one of its
Marcus Theatres theatres in Appleton, Wisconsin. The company's 52 owned
Funset Boulevard
facilities include 32 megaplex theatres (12 or more screens),
Marcus Majestic of Brookfield (The)
UltraScreen
19 multiplex theatres (two to 11 screens) and one single-
AT&T Palladium screen theatre. The Marcus Majestic in Brookfield,
Marcus Hotels and Resorts Washington, features two 72-feet-wide UltraScreens and a
Skirvin Hilton multi-use auditorium called the AT&T Palladium with an
Marcus Midtown Cinema attached kitchen, which offers a full menu. Through
subsidiary Marcus Hotels and Resorts, Marcus owns and
CONTACTS: Note: Officers with more than one job title may be operates eight hotels and resorts and manages 12 hotels,
intentionally listed here more than once. resorts and other properties for third parties. Marcus' owned
Gregory S. Marcus, CEO hotels and resorts include the Pfister Hotel, the
Gregory S. Marcus, Pres. InterContinental Milwaukee and The Hilton Milwaukee City
Douglas A. Neis, CFO Center in Milwaukee, Wisconsin; the Hilton Madison at
Karen Y. Spindler, Dir.-Corp. Human Resources Monona Terrace in Madison, Wisconsin; The Grand Geneva
Jane Durment, CIO Resort & Spa in Lake Geneva, Wisconsin; the Hotel Phillips
Thomas F. Kissinger, General Counsel/Corp. Sec./VP in Kansas City, Missouri; the Four Points by Sheraton
Douglas A. Neis, Treas. Chicago Downtown/Magnificent Mile in Chicago, Illinois; and
Bruce J. Olson, Sr. VP/Pres., Marcus Theatres Corp.
William J. Otto, Pres., Marcus Hotels & Resorts
the Skirvin Hilton in Oklahoma City, Oklahoma. Marcus
Stephen H. Marcus, Chmn. Theatres and Marcus Hotels and Resorts account for about
58% and 42% of Marcus’ total revenue, respectively. In
Phone: 414-905-1100 Fax: 414-905-2879 March 2009, the company announced plans to install 13
Toll-Free: RealD digital 3D systems in at Marcus Theatres in the
Address: 100 E. Wisconsin Ave., Ste. 1900, Milwaukee, WI Midwest. In November 2009, Marcus Theatres opened the
53202-4125 US Marcus Midtown Cinema, a five-story entertainment
destination in Omaha, Nebraska. In March 2010, the firm
announced plans to install an additional 19 RealD digital 3D
systems in its theaters.
2009 Sales: $383,496 2009 Profits: $17,200 U.S. Stock Ticker: MCS
SALARIES/BENEFITS:
MARRIOTT INTERNATIONAL INC www.marriott.com

Hotels & Resorts
Hotels and Lodging Marriott International, Inc. operates 3,420 hotels and related
Timeshares lodging facilities in the U.S. and 65 other countries and
Extended Stay Lodging territories. Though primarily known for the firm’s various
Resorts hotel brands, Marriot also has operations in time shares.
Corporate Apartments The company operates through five segments: North
Timeshares American Full-Service; North American Limited-Service;
International; Luxury; and Timeshare. Marriott develops,
operates and franchises hotels under 14 brand names,
BRANDS/DIVISIONS/AFFILIATES: including Marriott Hotels and Resorts; JW Marriott Hotels
Marriott Hotels and Resorts and Resorts; the Ritz-Carlton, featuring luxury hotels and
Ritz-Carlton (The)
resorts; Bulgari Hotel and Resort; Renaissance Hotels,
Bulgari Hotel and Resort
Renaissance Hotels, Resorts and ClubSport
Resorts and ClubSport; Courtyard; Residence Inn, the firm’s
Courtyard Residence Inn extended-stay brand; Fairfield Inn; SpringHill Suites; and
Fairfield Inn TownePlace Suites. The firm also provides furnished
ExecuStay corporate housing units in 43 major markets through its
TownePlace Suites ExecuStay brand, as well as operating 20 upscale serviced
apartments through Marriott Executive Apartments. The
CONTACTS: Note: Officers with more than one job title may be company also develops, markets and operates timeshare,
intentionally listed here more than once. fractional ownership and residential properties under four
J. W. Marriott, Jr., CEO separate brand names in over 50 locations. The resorts are
Arne M. Sorenson, COO usually adjacent to the firm’s hotels, bearing the brand
Arne M. Sorenson, Pres. names Marriott Vacation Club International, Horizons by
Carl T. Berquist, CFO/Exec. VP Marriott Vacation Club International, Ritz-Carlton Club and
David A. Rodriguez, Exec. VP-Global Human Resources Grand Residences by Marriott. Additionally, Marriott
Carl Wilson, CIO/Exec. VP manages approximately 42 golf resorts worldwide. The
Edward A. Ryan, General Counsel/Exec. VP company also operates 13 systemwide hotel reservation
Kathleen Matthews, Exec. VP-Global Comm. & Public Affairs
Laura E. Paugh, Sr. VP-Investor Rel.
centers: 8 in the U.S. and Canada, and five in other countries
William J. Shaw, Vice Chmn. and territories. In 2009, the company announced the launch
Robert J. McCarthy, Pres., North American Lodging Oper. of the Autograph Collection, a new brand within the
Simon F. Cooper, Pres./COO-Rtiz-Carlton Hotel Co. LLC company’s global portfolio that will be comprised of upper-
J. W. Marriott, Jr., Chmn. upscale and luxury independent hotels located worldwide.
Edwin D. Fuller, Pres./Managing Dir.-Marriott Lodging Int'l The company expects to add at least 25 existing hotels to
Phone: 301-380-3000 Fax: 301-380-3967 this portfolio throughout 2010.
Toll-Free: 800-721-7033 Employees are offered medical, dental and disability
Address: 10400 Fernwood Rd., Bethesda, MD 20817 US insurance; a 401(k) plan; tuition reimbursement; discounts on
hotel rooms, food and beverages; and work/family programs
and services. Marriot was named one of the 100 Best
Companies to Work For and one of the Best Companies for
Hourly Workers by Working Mother Magazine.
2009 Sales: $10,908,000 2009 Profits: $-346,000 U.S. Stock Ticker: MAR
SALARIES/BENEFITS:
MARTINAIR HOLLAND NV www.martinair.com

Airline
Air Cargo Martinair Holland N.V., a subsidiary of KLM Royal Dutch
Charter Services Airlines, provides scheduled and charter air service for
Flight & Aviation Training passengers and cargo. The firm has affiliate subsidiaries
Aircraft Leasing that provide catering, temporary staffing and events
management services. Martinair offers worldwide service to
over 50 destinations and carries more than 2 million
passengers per year with six Boeing 767-300 ER aircraft.
The company flies to several destinations in the
BRANDS/DIVISIONS/AFFILIATES: Mediterranean region, including Spain, Italy, Greece and
KLM Royal Dutch Airlines Egypt, from its headquarters at Amsterdam Schipol Airport.
Martinair Cargo
The company’s intercontinental flights serve the U.S.,
Martinair Flight School B.V.
Martinair Promotions
Canada, the Caribbean and South America. At times, such
Martinair Food flights are sent out as charters, but scheduled service is
frequently available. The firm has cooperative, interline
agreements with other airlines that allow Martinair to reach
neighboring European countries such as Germany, Belgium
and Switzerland. Subsidiary operations of Martinair include
CONTACTS: Note: Officers with more than one job title may be Skyjob Beheer, a temporary employment agency; Martinair
intentionally listed here more than once. Promotions; and Marfo B.V. (Martinair Food), which caters
Paul Gregorowitsch, CEO 150,000 meals a day. The group’s Martinair Flight School
Diederik Pen, COO has training facilities for private and commercial pilots.
Paul Gregorowitsch, Pres. Cargo operations include scheduled and charter service to
Rob C. de Fluiter Balledux, CFO more than 250 destinations worldwide, as well as leasing
Hans Ritman, VP-Sales & Mktg., Europe and servicing of aircraft for other carriers. The division
Janneke Gokemeijer, Sr. VP-Human Resources operates two Boeing 747-400 and seven MD-11 aircraft.
Maarten Koopmans, VP-Cabin Crew Planning & Assignment The service carries anything from general cargo to live
G. van Schaik, Chmn.
animals, perishable goods, cars, dangerous goods and
Phone: 31-20-60-11-222 Fax: 31-20-60-11-303 medical supplies. The air freight is supported by trucking
Toll-Free: services that travel to over 90 destinations. Airlines that
Address: Martinair Bldg., Schiphol Airport, Amsterdam, 1118 ZG have leased Martinair equipment include British Airways,
The Netherlands Virgin, KLM, Singapore, Qantas and Varig. In March 2010,
Martinair moved into joint-headquarters with fellow KLM
subsidiary, Transavia.com, at Schipol Airport.
2006 Sales: $1,398,730 2006 Profits: $-18,970 Fiscal Year Ends:
2005 Sales: $1,442,915 2005 Profits: $6,424 Parent Company: KLM ROYAL DUTCH AIRLINES
SALARIES/BENEFITS:
MEDITERRANEAN SHIPPING COMPANY SA www.mscgva.ch

National: Resorts: Cruise Ships: Y Rental Cars: Tour Operators: Theme Parks:
Container Cargo Shipping
Cruise Ships Mediterranean Shipping Company S.A. (MSC) provides
worldwide cargo shipping through its fleet of container
vessels. Its offers coverage with one bill of lading, allowing
its cargo ships to rapidly provide 2000 direct and combined
weekly liner services to 335 ports on six continents. The
firm’s total cargo intake capacity is 1.64 million TEUs
(twenty-foot equivalent units), provided through its 405
container vessels. Until recently, MSC had steadily
BRANDS/DIVISIONS/AFFILIATES: augmented its fleet over the years, adding about 20 ships
MSC Cruises per year, through the purchase of new ships as well as
Condor Service (The)
second-hand vessels. The firm serves its customers through
Puma Service (The)
a network of approximately 390 offices in 146 countries
around the globe, with major operations in Australia, Chile,
India, Lebanon, New Zealand and the U.K. MSC also works
in the cruise ship business through its subsidiary MSC
Cruises, which possesses 11 luxury cruise liners with
capacities ranging from about 500 to 3,000 passengers.
CONTACTS: Note: Officers with more than one job title may be MSC Cruises’ fleet operates in the Mediterranean, the
intentionally listed here more than once. Caribbean, the Atlantic Ocean, the Indian Ocean, North
Heinz Vogel, CFO America, South America West Africa and South Africa.
Andre E. Simha, CIO These cruise ships feature Italian cuisine and classical
Gianluigi Aponte, Chmn. music. In early 2009, MSC added two new service lines to
Phone: 41-22-703-8888 Fax: 41-22-703-8787 its operations: the Condor Service, offering weekly
Toll-Free: connection offerings between Columbia, Peru, Ecuador and
Panama, and the Puma Service, which connects Costa Rica,
Address: 40 Ave. Eugene-Pittard, Geneva, CH-1206 Switzerland
Panama, Mexico, Guatemala, El Salvador and the U.S.
SALARIES/BENEFITS:
MERITUS HOTELS & RESORTS INC www.meritus-hotels.com

Hotels & Resorts
Meritus Hotels & Resorts is a hotel management firm based
in Singapore. The firm is a subsidiary of Overseas Union
Enterprise Limited, a Singapore-based hospitality services,
property investment and investment holding firm. Meritus
operates six hotels and resorts: Mandarin Orchard
Singapore; Meritus Mandarin Haikou; Meritus Pelangi Beach
Resort & Spa, Langkawi (Meritus Pelangi); Meritus Shantou
China; Shanghai JC Mandarin; and Marina Mandarin
BRANDS/DIVISIONS/AFFILIATES: Singapore. Mandarin Orchard Singapore is the company’s
Overseas Union Enterprise Ltd flagship 1,051-room resort; it features a swimming pool,
Mandarin Orchard Singapore
tennis court, fitness center, wireless Internet, two
Meritus Mandarin Haikou
Meritus Pelangi Beach Resort & Spa, Langkawi
restaurants, eight meeting suites, 34 suites, two Presidential
Meritus Shantou China suites and several banquet halls. Meritus Mandarin Haikou
Shanghai JC Mandarin is a 318-room hotel with three restaurants, one lounge, a
Marina Mandarin Singapore ballroom with a capacity of 1,000, two swimming pools and
two outdoor tennis courts. Meritus Pelangi is a 31-acre spa
in Malaysia that features 331 rooms, several restaurants, 12
CONTACTS: Note: Officers with more than one job title may be meeting rooms, water sports, snorkeling, jungle trekking,
intentionally listed here more than once. swimming pools and spas. Meritus Shantou China is a 21-
Frank Kuhn, Pres. storey, 318-room hotel with five bars/restaurants, three
Kelvin Seah, VP-Mktg. & Sales recreational facilities and several meeting rooms. Shanghai
Lim Ee Jin, Assistant VP-Comm. JC Mandarin features 515 rooms, a pastry shop, five
Lim Ee Jin, Assistant VP-Investor Rel. restaurants/lounges, a beauty salon, a swimming pool and a
Lau Ler Ling, Assistant Mgr.-Mktg. Comm. tennis court. Marina Mandarin Singapore is a Marina Bay
Low Shi Ping, Assistant Mgr.-Mktg. Comm. waterfront hotel with 575 rooms, 19 suites, one Presidential
Linda Su, Assistant Mgr.-Mktg. Comm. suite, a spa, a 24-hour fitness center and several
Joyce Yeung, Assistant Mgr.-Mktg. Comm.
Chitty Jiang, Mgr.-Mktg. Comm., Meritus Shantou China
restaurants/lounges. In July 2009, the firm launched
www.Meritus-Hotels.com, a new Japanese web site.
Phone: 65-6235-7788 Fax: 65-6235 6688
Toll-Free:
Address: 333 Orchard Rd., 37th Fl., Main Tower, Singapore,
238867 Singapore
2005 Sales: $ 2005 Profits: $ Parent Company: OVERSEAS UNION ENTERPRISE LTD
SALARIES/BENEFITS:
MERLIN ENTERTAINMENTS GROUP LTD www.merlinentertainments.biz

Location-Based Visitor Attractions
Theme Parks & Hotels Merlin Entertainments Group Ltd., majority-owned by The
Blackstone Group LP, operates 60 location-based visitor
attractions in 13 countries. Merlin maintains three operating
groups: Resort theme parks (generating 41% of 2009
revenues), LEGOLAND parks (26%) and Midway (32%),
which respectively received 11.5 million, 7 million and 20
million guests in 2009. Resort theme parks comprise six
resorts, mostly located in the U.K. Warwick Castle recreates
BRANDS/DIVISIONS/AFFILIATES: Medieval England for visitors, including jousting shows and
Blackstone Group LP (The) hawking demonstrations. Gardaland Resort in Italy offers 40
Warwick Castle
rides, a 247-room hotel and 10 shows. Heide Park, an 8.6-
Gardaland Resort
Heide Park
million-square-foot resort in North Germany, offers 40 rides
LEGOLAND and various hotel accommodations. Chessington World of
Madame Tussauds Adventures & Zoo offers various rides and animal attractions.
SEA LIFE Family-themed Alton Towers Resort offers two hotels with
London Eye (The) their own water park and other rides and events. Thorpe
Park features 25 rides and attractions, including Stealth, one
CONTACTS: Note: Officers with more than one job title may be of Europe’s fastest rollercoasters. Next, the four
intentionally listed here more than once. LEGOLAND brand theme parks, in Germany, Denmark,
Nick Varney, CEO California, the U.K. and two additional locations in Dubai and
Andrew Carr, CFO Florida currently being developed, feature rides and other
Tea Colaianni, Group Dir.-Human Resources attractions. Finally, Midway attractions comprise five brands.
Colin Armstrong, Dir.-Group Legal/Sec. The Dungeons, combining history, humor and horror in live
Grant Stenhouse, Dir.-Project Dev. actor performances, rides and shows highlighting regional
David Bridgford, Dir.-Corp. Finance history, operate in London, York, Edinburgh, Amsterdam and
Mark Fisher, Managing Dir.-Resort Theme Parks Hamburg. Madame Tussauds displays its famous waxworks
John Jakobsen, Managing Dir.-LEGOLAND Parks
Glenn Earlam, Managing Dir.-Midway Group
in London, Amsterdam, New York, Las Vegas and Hong
Nick MacKenzie, Managing Dir.-Property Dev. Group Kong. The 29 SEA LIFE brand aquariums and seal
John Sunderland, Chmn. sanctuaries range across the U.K. and Europe. The London
Eye is one of the world’s tallest Ferris wheels. Lastly, the
Phone: 44-1202-666900 Fax: 44-1202-661303
firm operates three LEGOLAND Discovery Centers, in
Toll-Free: Germany and Chicago, offering rides, factory tours, play
Address: 3 Market Close, Poole, BH15 1NQ UK areas and cinemas. Merlin also operates Earth Explorer in
Belgium, offering interactive exhibits demonstrating forces of
nature including earthquakes. In 2010, the firm acquired
Florida’s Cypress Gardens Theme Park, which it is
converting into a LEGOLAND.
2005 Sales: $ 2005 Profits: $ Parent Company: BLACKSTONE GROUP LP (THE)
SALARIES/BENEFITS:
MESA AIR GROUP INC www.mesa-air.com

Regional Airline
Air Freight Mesa Air Group, Inc. is a holding company whose principal
Repair & Overhaul Services subsidiaries operate as regional air carriers providing
Financial Services scheduled passenger and airfreight service. It operates 130
Training Services aircraft with 700 daily departures to 127 cities in 41 states as
Hotel Management well as Canada and Mexico. Mesa Air’s aircraft operate as
Delta Connection, US Airways Express and United Express,
as well as independently as Mesa Airlines and go! Mokulele.
Its go! Mokulele line connects Honolulu with the neighboring
BRANDS/DIVISIONS/AFFILIATES: Hawaiian islands of Hilo, Kahului, Kona and Lihue. service
Delta Connection flies In addition to carrying passengers, the firm carries
United Express
freight and express packages on its passenger flights and
Airways Express
go! Mokulele
has interline small cargo freight agreements with many other
MDI, Inc. carriers. It also has contracts with the U.S. Postal Service
Regional Aircraft Services, Inc. for carriage of mail to the cities it serves and occasionally
Regional Aviation Advisors, Inc. operates charter flights when its aircraft are not otherwise
Kunpeng used for scheduled service. Other subsidiaries include MPD,
Inc. (d.b.a. Mesa Pilot Development), which operates student
CONTACTS: Note: Officers with more than one job title may be pilot training programs; Regional Aircraft Services, Inc.,
intentionally listed here more than once. which performs repair and overhaul services; MAGI
Jonathan G. Ornstein, CEO Insurance, Ltd.; Ritz Hotel Management Corp.; Nilchii, Inc.;
Paul F. Foley, COO/Exec. VP Mesa In-Flight, Inc.; and Regional Aviation Advisors, Inc.,
Michael J. Lotz, Pres. which provides aircraft financing advisory services. Mesa
Michael J. Lotz, CFO also partially owns a Chinese regional carrier, Kunpeng. In
Joe Bock, Chief Mktg. Officer-go! January 2010, the firm filed for bankruptcy protection, with
David Butler, Sr. VP-Human Resources plans to reduce its aircraft fleet as part of its restructuring
Robert Hornberg, CIO/VP process.
Allen McReynolds, Sr. VP-Tech. Oper.
Allen McReynolds, Sr. VP-Eng. Mesa Air Group offers its employees attendance incentives;
David Butler, Sr. VP-Admin. flexible spending accounts; and medical, dental, vision, life
Brian S. Gillman, General Counsel/Exec. VP/Corp. Sec. and disability insurance.
Eric Gust, VP-Flight Oper./Dir.-Oper., Mesa Airlines
Todd Bourg, Dir.-Planning
Paul Skellon, VP-Corp. Comm.
Keith Kranzow, VP-Finance & Planning
Michael Ferverda, Sr. VP-Oper.
Ryan Gumm, COO/Dir.-Oper., Freedom Airlines Inc.
Ed Gomes, VP-Customer Service, Mesa Airlines
Christopher Pappaioanou, VP-Legal Affairs
Jonathan G. Ornstein, Chmn.
Paul Skellon, VP-Int'l
Gary Appling, VP-Purchasing & Tech. Svcs.
Phone: 602-685-4000 Fax: 602-685-4350
Toll-Free:
Address: 410 N. 44th St., Ste. 700, Phoenix, AZ 85008 US
2009 Sales: $ 2009 Profits: $ U.S. Stock Ticker: MESA
SALARIES/BENEFITS:
MGM RESORTS INTERNATIONAL www.mgmresorts.com

Casino Hotels & Resorts
Casino & Resort Management MGM Resorts International (MGM) and its subsidiaries
operate 15 casino resorts in Nevada, Mississippi and
Michigan, as well as five 50%-owned casino resorts in
Nevada, Macau, New Jersey and Illinois. Its Las Vegas Strip
casino resorts include Bellagio, CityCenter (50% owned),
MGM Grand Las Vegas, Mandalay Bay, The Mirage, Luxor,
New York-New York, Excalibur, Monte Carlo and Circus
Circus Las Vegas. Combined, they feature 40,122
BRANDS/DIVISIONS/AFFILIATES: guestrooms, more than 1.2 million square feet of gaming
Bellagio space, 18,060 slot machines and 986 gaming tables.
MGM Grand Las Vegas
CityCenter, which MGM manages for a fee, consists of
Mandalay Bay
Mirage (The)
several casinos, resorts and hotels, including Aria, Mandarin
Luxor Oriental Las Vegas and some rooms for rent at Vdara. Its
Excalibur other Nevada properties, including Circus Circus Reno,
CityCenter Silver Legacy (50% owned), Gold Strike and Railroad Pass,
MGM Mirage offer 4,008 guestrooms, 207,000 square feet of gaming
space, 3,421 slot machines and 112 gaming tables. Finally,
CONTACTS: Note: Officers with more than one job title may be its other operations include MGM Grand Detroit, Beau
intentionally listed here more than once. Rivage and Gold Strike, all wholly-owned; and MGM Grand
James J. Murren, CEO Macau, Borgata and Grand Victoria, all 50%-owned. These
Daniel J. D’Arrigo, CFO/Exec. VP facilities offer 6,635 guestrooms, 630,000 square feet of
Bill Hornbuckle, Chief Mktg. Officer gaming space, 13,485 slot machines and 887 gaming tables.
Robert H. Baldwin, Chief Design & Construction Officer MGM's casinos often feature hotel, dining, entertainment,
Aldo Manzini, Chief Admin. Officer/Exec. VP retail and other amenities. Subsidiary MGM Mirage
John M. McManus, Acting General Counsel/Sec./Sr. VP Hospitality manages casino and non-casino resorts
Alan M. Feldman, Sr. VP-Public Affairs internationally. Over half of MGM's revenue is generated by
Robert C. Selwood, Chief Acct. Officer/Exec. VP
Shawn T. Sani, Treas.
non-gaming activities. In March 2009, the firm sold Treasure
Ricky Edward, Controller/Sr. VP Island Hotel & Casino to Ruffin Acquisition LLC. In March
Robert H. Baldwin, Pres./CEO-CityCenter 2010, MGM agreed to sell its 50% stake in Borgata Hotel
James J. Murren, Chmn. Casino and Spa. Also in 2010, the firm changed its name to
Phone: 702-693-7120 Fax: 702-693-8626 MGM Resorts International.
Toll-Free: MGM offers its employees health plans, a college savings
Address: 3600 Las Vegas Blvd. S., Las Vegas, NV 89109 US plan, a 401(k) plan, an employee assistance program, life
and disability insurance, adoption assistance, flexible
spending accounts, healthy living programs and Children's
Choice Learning Centers for employees' children.
2009 Sales: $5,978,589 2009 Profits: $-1,291,682 U.S. Stock Ticker: MGM
SALARIES/BENEFITS:
MIDWEST AIR GROUP INC www.midwestairlines.com

Airline
Regional Flights Midwest Air Group, Inc. is the holding company for Midwest
Airlines, a premium-service, one-class airline operating from
hubs in Kansas City, Milwaukee and Omaha with flights to
approximately 74 U.S. cities. Business and upscale leisure
travelers enjoy in-flight amenities including leather seats and
fresh cookies baked on-board. The company fleet features
76-seat Embraer 170, 99-seat Embraer 190 and Airbus A319
aircrafts. The company outsources flights on sister
BRANDS/DIVISIONS/AFFILIATES: company, Chautauqua Airlines, which does business as
Midwest Airlines Midwest Connect. With service to 27 cities in the upper
Midwest Connect
Midwest and Toronto, Canada, Midwest Connect provides
Chautauqua Airlines
Republic Airways Holdings Inc
convenient regional connections to Midwest Airlines flights
Frontier Airlines and point-to-point service between select cities. Chautauqua
Airlines operates 37-seat Embraer 135 and 50-seat Embraer
145 regional jets. In July 2009, Midwest was acquired by
Republic Airways Holdings for $6 million and has issued a
$25 million five-year note to its former owner, private equity
CONTACTS: Note: Officers with more than one job title may be firm TPG Capital. In December 2009, the company
intentionally listed here more than once. expanded its Codeshare program with Frontier Airlines to
Bryan Bedford, CEO/Chmn./Pres., Republic Airways include Kansas City service and connecting itineraries. In
Hal Cooper, CFO/Exec. VP-Republic Airways April 2010, Republic Airways announced that it will merge
Kathy Wooldridge, VP-Human Resources, Republic Airways Midwest into Frontier Airlines maintaining the Frontier name
Phone: 414-294-5000 Fax: 414-294-5080 as the public face of the merged airline group. As part of this
Toll-Free: 800-452-2022 merger, the frequent-flier programs of Midwest and Frontier
will be combined.
Address: 555 West Air Cargo Way, Milwaukee, WI 53154 US
2005 Sales: $522,989 2005 Profits: $-64,886 Parent Company: REPUBLIC AIRWAYS HOLDINGS
SALARIES/BENEFITS:
MILLENNIUM & COPTHORNE HOTELS PLC www.mill-cop.com

Hotels, Luxury
Restaurants Millennium and Copthorne Hotels plc (MCH) is a global hotel
Property Management company that owns, manages and/or operates over
Apartments approximately 104 hotels in 17 countries worldwide, primarily
Conference & Event Centers located in Europe. The company’s 25 European locations,
Casino branded under the Millennium Hotels and Resorts,
Theaters Millennium and Copthorne labels, can be found in major
Fitness & Spa Facilities business centers in the U.K. (including Birmingham, Cardiff,
Glasgow, London, Manchester and Newcastle) as well as
BRANDS/DIVISIONS/AFFILIATES: France and Germany. MCH’s European locations include
Millennium Hotels and Resorts standard rooms, club accommodation and suites, as well as
Copthorne Hotels
a club lounge, fully equipped business center and in-room
business facilities. Meetings and events facilities operated
by the firm include the Millennium Conference Centre in
London; the Ballroom at Millennium Hotel London Mayfair;
the Millennium Conference Centre at Effingham Park; and
the Millennium Hotel and Resort Stuttgart with the SI-
Entertainment-Centre, which features two full-scale musical
CONTACTS: Note: Officers with more than one job title may be theaters, 17 conference and banquet rooms, a six-screen
intentionally listed here more than once. movie theater, casino and 19 restaurants. Many hotel
Richard Hartman, CEO locations also offer health-club and fitness-spa facilities as
Adrian Bushnell, Corp. Sec. well as restaurants, such as the Brian Turner Mayfair and
Wong Hong Ren, Executive Dir. Mju restaurants. In addition to MCH’s European locations,
Kwek Leng Beng, Chmn. the company has 15 hotels in the U.S., 30 in New Zealand,
John Arnett, Head-North America six in Singapore, six in the United Arab Emirates, five
Phone: 44-0207-872-2444 Fax: 44-0207-872-2460 locations in China, two in Hong Kong, two in Malaysia and
Toll-Free: 866-866-8086 locations in Indonesia, the Philippines, South Korea, Taiwan,
Address: Scarsdale Place, Kensington, London, W8 5SR UK Thailand and Kuwait. During 2009, the group began
management of three new hotels, one hotel under
management in Orlando was closed, and the company’s
management contract for the Millenium Oyoun Hotel, Sharm
el Sheikh in Egypt expired. Also during 2009, the company
signed fifteen additional management contracts for hotels
scheduled to open between 2010 and 2013, in the U.K.,
U.A.E, Iraq, Saudi Arabia, Yemen and Taiwan. In November
2009 MCH launched its Studio M brand, a new line of hotels
with an emphasis on technology.
2008 Sales: $1,158,530 2008 Profits: $116,860 Int’l Ticker: MLC Int’l Exchange: London-LSE
SALARIES/BENEFITS:
MORGANS HOTEL GROUP CO www.morganshotelgroup.com

Boutique Luxury Hotels & Resorts
Boutique Hotels Morgans Hotel Group Co. (MHG) operates, owns, develops
Property Management and redevelops luxury hotels. The firm, which is known for
its establishment of the boutique hotel sector, primarily
maintains hotels in gateway cities and select resort markets
in the U.S. and Europe that feature avant-garde modern
design. MHG owns/partially owns and operates 12 hotel
properties in New York, Miami, Los Angeles, San Francisco,
London and Las Vegas. The firm's fully-owned and
BRANDS/DIVISIONS/AFFILIATES: managed hotels include the Morgans, Royalton, Hudson,
Morgans Delano South Beach, Mondrian Los Angeles and Clift. The
Royalton
company also manages and owns a 50% interest in two
Hudson
Delano South Beach
hotels (St. Martins Lane and Sanderson) in London; a 50%
Mondrian Los Angeles interest in Mondrian South Beach in Miami; a 7% interest in
Clift the Shore Club in Miami; a 35% interest in Ames in Boston;
Modrian Scottsdale and a 12.8% interest in the Hard Rock Hotel and Casino in
Ames Las Vegas. Significant media attention has been devoted to
MHG's hotels, which it attributes to the public spaces,
CONTACTS: Note: Officers with more than one job title may be modern design, celebrity guests and high-profile events for
intentionally listed here more than once. which its hotels are known. Designers of MHG's hotels have
Fred J. Kleisner, CEO included Phillippe Starck, Benjamin Noriega-Ortiz, Andree
Marc Gordon, Pres. Putman and David Chipperfield. The lobby of the company's
Richard Szymanksi, CFO Royalton in midtown Manhattan spans a full city block and
M. Thomas Buoy, Sr. VP-Customer Mktg. & Revenue Mgmt. includes a series of iconic spaces. Delano South Beach
David Smail, General Counsel/Exec. VP features a simple white Art Deco design and the Water Salon
David Weidlich, Exec. VP-Oper. and Orchard, comprised of a landscaped orchard and 100-
James Zito, VP-Interactive Mktg. foot long pool. The Sanderson, located on London's Soho
Kim Walker, Dir.-Creative Svcs.
David Freiberger, VP-Brand Integrity
district, features wall-less guest rooms in which the dressing
David T. Hamamoto, Chmn. room and bathroom are encased in a glass box wrapped in
layered sheer curtains. Ames, which features 114 rooms,
Phone: 212-277-4100 Fax: 212-277-4260 was opened in November 2009. MHG has a hotel under
Toll-Free: development in the SoHo neighborhood of New York that is
Address: 475 10th Ave., New York, NY 10018 US expected to open in late 2010. Another of the firm’s hotels,
Mondrian Scottsdale, is in foreclosure.
2009 Sales: $232,645 2009 Profits: $-99,724 U.S. Stock Ticker: MHGC
SALARIES/BENEFITS:
MTR CORP LTD www.mtr.com.hk

Railroad
Property Management MTR Corp. Ltd., established in 2000 to succeed Hong
Advertising Space Kong’s government-controlled Mass Transit Railway
Telecommunication Services Corporation, is the sole operator of the mass transit railways
Consulting Services in Hong Kong. The MTR railway network covers over 56
Octopus Cards miles serving 53 stations, with a daily volume of over 3.5
million passengers. The company’s commuter network is
made up of the Urban Lines, Tseung Kwan O Line, LOHAS
Park, West Rail Line, East Rail Line, Ma On Shan Line, Light
BRANDS/DIVISIONS/AFFILIATES: Rail and Kowloon Southern Link. In addition to its railway
Mass Transit Railway Corporation operations, MTR also develops residential and commercial
TraxComm Limited
properties above and adjacent to existing railway stations as
Octopus Cards Limited
well as along new line extensions, and engages in related
commercial activities, including rental of retail and
advertising space and provision of ATM banking facilities and
personal telecommunication services through subsidiary
TraxComm Limited. The company offers consultancy
services to organizations worldwide. MTR subsidiary
CONTACTS: Note: Officers with more than one job title may be Octopus Cards Limited operates a smart card network that is
intentionally listed here more than once. used for a variety of purposes, including as a form of
C.K. Chow, CEO payment at retailers and to pay transit fares; as an entrance
Lincoln Leong Kwok-kuen, Dir.-Finance card to offices, warehouses and car parks; as an elevator
Jeny Yeung Mei-chun, Mgr.-Mktg. & Station Commercial floor access card for work or home; and as a time clock
William Chan Fu-keung, Dir.-Human Resources punch card. In May 2009, MTR formed a joint-venture with
Leonard B. Turk, Dir.-Legal/Sec. Shenyang Metro Group Company Limited to operate and
Andrew McCusker, Dir.-Oper. maintain two metro lines in Shenyang city expected to
Lincoln Leong Kwok-kuen, Dir.-Bus. Dev. commence service in 2010 and 2012. In March 2010, a
Miranda Leung Chan Che-ming, Mgr.-Corp. Rel.
Chew Tai Chong, Dir.-Projects
subsidiary of MTR entered into a concession agreement with
Thomas Ho Hang-kwong, Dir.-Property the Hangzhou municipal government for the investment,
David Fleming, Deputy Dir.-Legal construction and operations of the first metro line in
Raymond Ch'ien Kuo-fung, Chmn. Hangzhou. The project will be carried out by a joint venture
Francis Lung Ka-kui, Dir.-China & Int'l Bus. company formed by the MTR subsidiary and a subsidiary of
Phone: 852-2881-8888 Fax: 852-2798-8822 Hangzhou Metro Group Company Limited. In June 2010, the
Toll-Free: firm’s freight services ceased operations.
Address: Telford Plz., 33 Wai Yip St., Kowloon Bay, Hong Kong,
China
2009 Sales: $2,417,450 2009 Profits: $1,239,660 U.S. Stock Ticker: MTRJY
2008 Sales: $2,274,300 2008 Profits: $1,056,000 Int’l Ticker: 0066 Int’l Exchange: Hong Kong-HKEX
SALARIES/BENEFITS:
MTR GAMING GROUP INC www.mtrgaming.com

Gaming Facilities
Horse Racing Venues MTR Gaming Group Inc. owns and operates several gaming
Casinos facilities through its wholly-owned subsidiaries. Its flagship
Hotels property, The Mountaineer Casino, Racetrack & Resort in
Chester, West Virginia, encompasses 122,000 square feet of
gaming space that houses 2,800 slot machines, 66 table
games and 40 poker tables. It also hosts a thoroughbred
racetrack, 357 hotel rooms, a spa, a 12,000 square foot
fitness center, a 69,000 square foot theater and events
BRANDS/DIVISIONS/AFFILIATES: center, dining and entertainment, a golf course and a
Mountaineer Casino, Racetrack & Resort (The) convention center. MTR also owns the Scioto Downs, a 208-
Scotio Downs
acre harness horse racing facility in Columbus, Ohio and
Presque Isle Downs & Casino
operates the Presque Isle Downs & Casino in Erie,
Pennsylvania. Presque Isle hosts a horse racing facility with
a one-mile track, grandstand, barns and a paddock, as well
as a 140,000 square foot clubhouse with 2,000 slot
machines. MTR’s revenues are generated primarily from
gaming, which accounted for 88% of its 2009 total revenue.
CONTACTS: Note: Officers with more than one job title may be Pari-mutuel commissions, the wagering system used for the
intentionally listed here more than once. horse-racing, accounted for 2%, while food, beverage and
Robert F. Griffin, CEO lodging provided 7%. In April 2010, MTR received approval
Robert Norton, COO from the Pennsylvania Gaming Control Board to conduct
Robert F. Griffin, Pres. table gaming at Presque Isle Downs & Casino.
David R. Hughes, CFO/Exec. VP Employees of the firm receive medical, dental, vision and
Rose Mary Williams, Sec. prescription drug benefits; paid vacations and holidays; life
David Hughes, Contact-Investor Rel.
John W. Bittner, Exec. VP-Finance & Acct.
insurance.
Robert A. Blatt, Vice Chmn.
Jack Sours, Gen. Mgr./Pres., Mountaineer Park, Inc.
Richard Knight, CEO/Gen. Mgr./Pres., Presque Isle Downs, Inc.
Jeffrey P. Jacobs, Chmn.
Phone: 304-387-8000 Fax: 304-387-2167
Toll-Free: 800-804-0468
Address: State Rte. 2 S., P.O. Box 356, Chester, WV 26034 US
2009 Sales: $454,155 2009 Profits: $-22,538 U.S. Stock Ticker: MNTG
SALARIES/BENEFITS:
Pension Plan: Y ESOP Stock Plan: Profit Sharing: Top Exec. Salary: $553,702 Bonus: $343,750
NATIONAL AVIATION COMPANY OF INDIA LIMITED www.airindia.in

Airline-Global
Airline-Regional National Aviation Company of India Limited (NACIL) was
Low-Fare Airline formed when the Indian government merged its two former
Hotels air carriers, Air India (AI), currently serving international
routes, and Indian Airlines, serving domestic routes.
Although the new company uses the Air India brand for both
international and domestic flights, its new logo and airplane
paint design blends those of the two old companies. The
company inherited flights from Mumbai and 12 other Indian
BRANDS/DIVISIONS/AFFILIATES: cities, as well as 28 international destinations from AI.
Air India Additionally, although Indian Airlines was mainly a domestic
Air India Express
carrier, serving 58 destinations in India, NAICL also inherited
Hotel Corporation of India Ltd.
Air India Engineering Services Limited
from it 18 international destinations. Currently, NAICL’s
Air India Charters Limited network extends to the U.K., to which it offers one flight;
Air India Transport Services Limited Europe, two; Asia Pacific, eight; the Gulf and Middle East,
Vayudoot Limited seven; the U.S. and Canada, four; and Africa, one. NACIL
IAL Airport Services Limited inherited 115 aircraft from the to previous airlines: 39 from
AI, mainly consisting of Airbus A310s and various Boeing
CONTACTS: Note: Officers with more than one job title may be 747 and 777 models; and the remainder from Indian Airlines,
intentionally listed here more than once. mainly consisting of Airbus A320s and Boeing 737s, as well
Shri Arvind Jadhav, Managing Dir. as other models. NACIL has 68 new aircraft on order and 18
S. Chandrasekhar, Dir.-Finance for, subsidiary, Air India Express to be delivered by 2012.
A. K. Sharma, Exec. Dir.-Sales & Mktg, Ground Handling Bus. Unit After receiving some of these aircraft, the firm’s fleet now
Anup K. Srivastava, Dir.-Personnel numbers 150. The company’s subsidiaries include Vayudoot
Anjana Maheshwari, Exec. Dir.-IT Limited; IAL Airport Services Limited; Hotel Corp. of India
M.N. Rajagopal, Exec. Dir.-Eng. Limited: Airline Allied Services Limited; Air India Engineering
Urmila Subbarao, Chief Vigilance Officer Services Limited; Air India Charters Limited; and Air India
Rakesh Anand, Exec. Dir.-Oper.
G.D. Brara, Exec. Dir.-Corp. Strategy
Transport Services Limited.
J. Bhargava, Exec. Dir.-Corp. Comm.
S. Chandrasekhar, Dir.-Finance
Anita Khurana, Head-Cargo Strategic Bus. Unit
G. D. Brara, Exec. Dir.-Commercial
S. C. Mathur, Exec. Dir.-Security & Vigilance
Anita Mitroo, Exec. Dir.-Coordination
Shri Arvind Jadhav, Chmn.
T. K. Palit, Exec. Dir.-Fleet Planning & Int'l Rel.
Anil Kumar Sondhi, Exec. Dir.-Procurement
Phone: 91-22-2279-6666 Fax: 91-22-2202-1096
Toll-Free:
Address: Air India Bldg., Nariman Pt., Mumbai, 400 021 India
SALARIES/BENEFITS:
NATIONAL EXPRESS GROUP PLC www.nationalexpressgroup.com

Train Service
Bus Service National Express Group plc is a transportation provider
Airport Shuttles delivering public transport services to the general public in
Coach Service the UK, North America and Spain. The company serves
School Bus Operations more than 1 billion passengers per year throughout the
world, using over 20,000 vehicles. In the U.K., the firm’s
services include buses, trains, light rail, coach service and
airport transfers. The firm is the only national scheduled
coach service provider in the U.K., providing coach services
BRANDS/DIVISIONS/AFFILIATES: to roughly 1,600 destinations under the National Express
AirLink Coach brand. The company’s other coach brands include
National Express Coach
Eurolines, with coach services from the U.K. to 500
Eurolines
King’s Ferry
destinations in Europe; Airlink, a coach/bus service for
Alsa airlines; and King’s Ferry, a coach service in London and
National Express East Coast south England. The U.K. Bus division operates high
Stansted Express frequency urban bus services in the West Midlands, London
Durham School Services and Dundee, among other locations. The trains division
operates a range of inter city, commuter and rural passenger
CONTACTS: Note: Officers with more than one job title may be train services including National Express East Coast,
intentionally listed here more than once. National Express East Anglia, Stansted Express and the
Dean Finch, CEO London commuter service, c2c. The company’s North
Jez Maiden, Group Dir.-Finance American division comprises Stock Transportation, a
Tony McDonald, Sec. Canadian company and Durham School Services, located in
Jorge Cosmen, Deputy Chmn. the U.S. Together these firms operate more than 17,000
Javier Carbajo, CEO-Alsa Group school buses and serve more than 300 school districts in 29
John Devaney, Chmn. states and two Canadian provinces. In Spain, National
John Elliott, Interim CEO-North America Express is the leading operator of coach and bus services
Phone: 44-84-5013-0130 Fax: through the Alsa and Continental Auto brands. The Alsa
Toll-Free: brand offers both long-distance coaching from Spain to other
Address: National Express House, Mill Ln., Birmingham, B5 6DD European destinations as well as regional urban bus
UK operations. In early 2009, the company announced it would
sell its Travel London business, a London bus service, to
NedRailways for about $52 million.
2008 Sales: $3,959,000 2008 Profits: $277,720 Int’l Ticker: NEX Int’l Exchange: London-LSE
SALARIES/BENEFITS:
NAV CANADA www.navcanada.ca

Air Traffic Control Service
NAV Canada owns and operates Canada's civil air
navigation service (ANS), directing the air traffic throughout
Canada and oceanic airspace assigned to the country under
international agreements. The company, a non-share
capital, private firm, was created by the nation’s airlines, air
controllers and business jet operators. The firm collects fees
from airlines and other aircraft owners for its services, which
include air traffic control, flight information, weather briefings,
BRANDS/DIVISIONS/AFFILIATES: aeronautical information, airport advisory services and
NAV Canada Bargaining Agents Association electronic aids to navigation. This is accomplished through
Canadian Business Aviation Association
its infrastructure of seven control centers, 41 control towers,
Air Transport Association of Canada
Searidge Technologies, Inc.
58 flight service stations, eight flight information centers and
stations providing weather information in northern Canada.
These facilities are supported by a network of over 1,000
ground-based aids to navigation. In the place of
shareholders, the company is managed by four members:
the government of Canada; the Air Transport Association of
CONTACTS: Note: Officers with more than one job title may be Canada (representing air carriers); the Canadian Business
intentionally listed here more than once. Aviation Association (representing business and general
John W. Crichton, CEO aviation); and the NAV Canada Bargaining Agents
John W. Crichton, Pres. Association (representing employees). In June 2010, the
Brian K. Aitken, CFO company acquired a majority interest in Searidge
Richard J. Dixon, Human Resources Officer/VP Technologies, Inc., a provider of intelligent video solutions for
Claudio Silvestri, CIO air traffic control and airport markets.
Sidney Koslow, CTO/VP
Kim Troutman, VP-Eng.
Neil R. Wilson, General Counsel/VP/Corp. Sec.
Rudy Kellar, VP-Oper.
John Morris, Dir.-Comm.
Brian K. Aitken, VP-Finance/Treas.
Andrew Campbell, VP-Customer & Commercial Svcs.
John F. David, VP-Safety & Quality
George H. Powell, VP-Tech. Oper.
Nick Geer, Chmn.
Phone: 613-563-5588 Fax: 613-563-3426
Toll-Free: 800-876-4693
Address: 77 Metcalfe St., Ottawa, ON K1P 5L6 Canada
2008 Sales: $942,120 2008 Profits: $ Int’l Ticker: Int’l Exchange:
SALARIES/BENEFITS:
Pension Plan: Y ESOP Stock Plan: Profit Sharing: Top Exec. Salary: $550,000 Bonus: $
NBC UNIVERSAL www.nbcuni.com

Television Broadcasting
Online News & Information NBC Universal, Inc. is one of the world’s largest
TV & Movie Production entertainment and media companies in the development,
Radio Broadcasting production and marketing of news, entertainment and
Interactive Online Content information to a global audience. The company is a
Cable Television Programming subsidiary of General Electric Co. (GE) and the product of a
Theme Parks 2004 merger of Vivendi Universal Entertainment with NBC
Film, TV & Home Video Distribution (National Broadcasting Company). The company is 20%-
owned by Vivendi Universal and 80%-owned by GE. The
BRANDS/DIVISIONS/AFFILIATES: firm operates in four divisions: Television Group; Digital
General Electric Co (GE) Media; Parks and Resorts; and Film. The NBC Universal
Comcast
Television Group operates 10 NBC affiliate stations and 16
Hulu LLC
Universal Pictures
Telemundo stations in major U.S. markets, offering original
Universal Studios programming, news, movies, sports and more. The firm
MSNBC operates cable channels including Bravo, CNBC, MSNBC,
Universal Parks & Resorts USA Networks and Oxygen. NBC’s Digital Media segment
Ivillage Inc operates a network of web sites including iVillage, the
leading online community for women; NBC.com, the
CONTACTS: Note: Officers with more than one job title may be broadcast network site; CNBC.com, a leader in global
intentionally listed here more than once. business news; and Hulu.com, an online video service co-
Jeff Zucker, CEO owned by NBC Universal, News Corp., Providence Equity
Jeff Zucker, Pres. Partners and The Walt Disney Company. The Parks and
Lynn Calpeter, CFO/Exec. VP Resorts segment operates Universal Parks and Resorts,
Michael Pilot, Pres., Sales & Mktg. including wholly-owned Universal Studios Hollywood and
Marc Chini, Exec. VP-Human Resources Universal CityWalk Hollywood and major interests in both
Richard Cotton, General Counsel/Exec. VP Universal Orlando properties (including Islands of Adventure,
Salil Mehta, Pres., Bus. Oper., Strategy & Dev. CityWalk Orlando and Universal Studios Florida). The Film
Allison Gollust, Exec. VP-Corp. Comm.
Steve Capus, Pres., NBC News
division operates Universal Pictures, Focus Features and
Jeff Gaspin, Chmn.-Universal Television Entertainment Universal Studios Home Entertainment. In December 2009,
Mark Hoffman, Pres., CNBC General Electric (GE) agreed to purchase Vivendi Universal
Michael Bass, Sr. VP-Strategic Initiatives Entertainment’s 20% stake in NBC Universal and
Peter Smith, Pres., NBC Universal Int'l subsequently sell a 51% stake in NBC Universal to Comcast
Phone: 212-664-4444 Fax: 212-664-4085 Corp. Once the transaction is complete, GE and Comcast
Toll-Free: will create a joint venture to consolidate NBC Universal’s
operations with Comcast’s cable networks. The new joint
Address: 30 Rockefeller Plz., New York, NY 10112 US
venture will retain the NBC Universal name.
2009 Sales: $15,436,000 2009 Profits: $2,264,000 U.S. Stock Ticker: Subsidiary
2005 Sales: $14,689,000 2005 Profits: $3,092,000 Parent Company: GENERAL ELECTRIC CO (GE)
SALARIES/BENEFITS:
NETJETS INC www.netjets.com

Charter Aircraft
Fractional Aircraft Ownership NetJets, Inc., owned by private equity firm Berkshire
Hathaway, Inc., is a leading provider of fractional aircraft
ownership. NetJets manages 842 aircraft, of which
individuals and businesses can buy a portion based on the
number of actual flight hours they need. Owners are
guaranteed use of an aircraft, within as little as four hours,
24-hours-a-day, every day of the year. The company
provides light, midsize and large cabin aircraft; flight crew
BRANDS/DIVISIONS/AFFILIATES: management; ground support; and service in the U.S.,
Berkshire Hathaway Inc Europe and the Middle East. The firm’s Fractional Jet
Fractional Jet Ownership
Ownership plans start at 50 hours of flying per year and
Executive Jet Management
NetJets Aviation, Inc.
include additional charges for fuel, hourly flight fees and the
NetJets International monthly management fee, which covers pilot salaries,
NetJets Europe training and insurance. For clients who want to buy less
NetJets Middle East hours, NetJets offers the Marquis Jet Card, a pre-pay card
NetJets Executive Jet Management for 25 hours of flight time. NetJets flies over 285,000 flights
to over 170 countries per year. The company operates 13
CONTACTS: Note: Officers with more than one job title may be different kinds of planes, including Citation, Hawker,
intentionally listed here more than once. Gulfstream, Falcon, and Boeing models. NetJets operates
David L. Sokol, CEO through several subsidiaries: NetJets Aviation, Inc., which
Bill Noa, COO operates most the firm’s U.S. aircraft; NetJets International
Bill Noa, Pres. (NJI, Inc.), which operates several large-cabin models;
Brent Smith, CFO NetJets Europe; NetJets Middle East; and NetJets Executive
David L. Sokol, Chmn. Jet Management, which operates aircraft charter services out
Phone: 614-239-5500 Fax: of Cincinnati, Ohio.
Toll-Free: 877-356-5823 NetJets offers pilots medical, dental and vision benefits; a
Address: 4111 Bridgeway Ave., Columbus, OH 43219-1882 US 401(k) plan; meal allowances; and paid hotel and travel
expenses.
2005 Sales: $ 2005 Profits: $ Parent Company: BERKSHIRE HATHAWAY INC
SALARIES/BENEFITS:
NH HOTELES SA www.nh-hotels.com
Hotels
Golf Courses NH Hoteles S.A., based in Spain, is a hotel operator with 398
Restaurants hotels with 60,000 rooms in 24 countries across Europe, the
Americas and Africa, ranging from budget hotels to four-star
resorts. In Europe, NH has hotels in Spain, Andorra,
Germany, Italy, Luxembourg, Switzerland, the Netherlands,
Belgium, Austria, the U.K., France, Portugal, Poland, the
Czech Republic, Romania and Hungary. In the Americas,
the firm has hotels in Mexico, the U.S., Argentina, Cuba,
BRANDS/DIVISIONS/AFFILIATES: Chile, Uruguay and the Dominican Republic. In South Africa,
Sotogrande SA the company has two hotels, one in Plettenberg Bay and the
Aymerich Golf Management
other in Cape Town. Subsidiary Sotogrande S.A. operates a
Grand Jolly Srl
Compagnia Italiana dei Jolly Hotels SpA
residential property development site in Spain, and controls a
55% interest in Aymerich Golf Management, a golf course
management and development company with approximately
40 active courses in Spain and Portugal. Also, through
majority-owned subsidiary Grand Jolly S.r.l., the firm
maintains an interest in Compagnia Italiana dei Jolly Hotels
CONTACTS: Note: Officers with more than one job title may be S.p.A., which operates approximately 45 hotels in Europe
intentionally listed here more than once. and one in the U.S., the Jolly Hotel Madison Towers in New
Gabriele Burgio, CEO York, New York. In October 2009, the firm completed its
Francisco Zinser, COO acquisition of Grupo Hesperia, a hotel management
Gabriele Burgio, Pres. company, adding 51 hotels to its portfolio. In February 2010,
Roberto Chollet, CFO the firm sold three of its Hilton-branded properties in Mexico
Andreas Westerburg, Dir.-Sales for $57 million. In April 2010, NH Hoteles agreed to sell the
Juan Mora, Dir.-Human Resources Jolly St. Ermin’s Hotel in London to investors Angelo, Gordon
Francisco Souto, Dir.-IT & Co.; Amerimar Enterprises; and Gracemark Invesments.
Luis Ortega, Dir.-Eng., Environment & Maintenance
Domingo Benet, Dir.-Admin. & Finance
Leopoldo Gonzalez, General Counsel
Paolo Gobbetti, Dir.-European Resort Oper.
Ignacio Aranguren, Chief Strategy Officer
Victor Bermejo, Corp. Controller
Juan Mora, Dir.-Corp. Responsibility & Institutional Rel.
Ignacio Diaz, Dir.-Auditing
Santiago Lopez, Dir.-Buildings & Real Estate
Inigo Onieva, Dir.-Mktg.
Gabriele Burgio, Chmn.
Francisco Medina, Dir.-Mexico & Caribbean Area
Pedro Martinez, Dir.-Purchasing
Phone: 34-91-451-97-18 Fax: 34-91-451-97-64
Toll-Free: 800-232-9860
Address: Santa Engracia 120, Edifico Central, Madrid, 28003
Spain
2009 Sales: $1,615,110 2009 Profits: $-129,530 U.S. Stock Ticker: NHHEY.PK
2008 Sales: $1,997,070 2008 Profits: $34,930 Int’l Ticker: NHH Int’l Exchange: Madrid-MCE
SALARIES/BENEFITS:
NIPPON YUSEN KABUSHIKI KAISHA (NYK) www.nyk.com

Deep Sea Shipping
Inland Shipping Nippon Yusen Kabushiki Kaisha (NYK), which means the
Cruise Ships Mail Shipping Corporation of Japan, is one of the world’s
Logistics Services premier ocean freight companies. In conjunction with
Research & Development several partners, the NYK Line runs one of the world’s
Maritime Security Systems largest cargo fleets, with 757 vessels, including 286 bulk
Wind Power Technology carrier ships, 113 car carriers and 155 container ships. The
Real Estate company has eight business units: liner trade which
accounted for 23% of 2009 revenue; bulk shipping with 42%;
BRANDS/DIVISIONS/AFFILIATES: logistics, 17%; terminal and harbor, 5%; cruise, 2%; air cargo
NYK Line transportation, 3%; real estate, 0%; and other, 8%. The liner
Crystal Cruises
trade business is comprised of container transport services
Europe Container Terminals
NYK Logistics Japan Co. Ltd
linking Asia, Europe, the Americas, Australia and Africa, and
Monohakobi Technology Institute Co., Ltd. conventional cargo transport, moving heavy-lift cargo and
NYK Line Inc. steel between Asia, Southeast Asia, India, the Middle East,
Bruni International Europe, the Mediterranean, Africa, Australia and the South
NYK Reefers, Ltd. Pacific. The bulk cargo division transports dry bulk such as
iron ore, coal, grain, steel, wood and cement; cars;
CONTACTS: Note: Officers with more than one job title may be petroleum products; and liquid natural gas. NYK’s logistics
intentionally listed here more than once. business provides overland transport, warehousing, delivery
Yasumi Kudo, Pres. and ocean freight forwarding. Its terminal and harbor
Tadaaki Naito, CFO transport business operates 14 terminals at major ports in
Naoya Tazawa, Managing Dir.-Human Resources Asia, North America, Europe and Australia. The cruise
Hiroshi Hattori, CIO business carries passengers on its three luxury cruise ships
Shinji Kobayashi, Sr. Managing Dir.-Tech. operated by the North America-based Crystal Cruises and
Tadaaki Naito, Dir.-Corp. Comm. Japan-based NYK Cruises. The air cargo transportation
Mikitoshi Kai, Dir.-Investor Rel. business, operated by Nippon Cargo Airlines, focuses on air
Hiroshi Hiramatsu, Managing Dir.-Finance
Hiromitsu Kuramoto, Exec. VP/CEO-Bulk & Energy Transport
cargo between Japan and North America, Europe and Asia.
Takatake Naraoka, Pres., Tokyo Senpaku Kaisha, Ltd. The real estate segment manages real estate owned by NYK
Tetsufumi Otsuki, Sr. Managing Dir.-Nippon Cargo Airlines and NYK group companies, and the other segment is
Toshinori Yamashita, Pres., NYK Line (Japan) Ltd. comprised of NYK Trading Corporation which is involved in
Koji Miyahara, Chmn. the sale of petroleum products and ship equipment and
Masamichi Morooka, Pres./CEO-NYK Group Europe Ltd. businesses of subsidiaries engaged in shipping agency
Yasumi Kudo, Exec. VP/CEO-Global Logistics services, restaurants and sightseeing operations. In March
Phone: 81-3-3284-5151 Fax: 81-3-3284-6382 2010, NYK opened its first office in Kazakhstan.
Toll-Free:
Address: 3-2, Marunouchi 2-Chome, Chiyoda-ku, Tokyo, 100-
0005 Japan
SALARIES/BENEFITS:
OAKWOOD WORLDWIDE www.oakwood.com

Rental Housing
Temporary Housing Oakwood Worldwide offers temporary housing, corporate
Corporate Apartments housing and multifamily property management. The firm
provides approximately 15,000 furnished and unfurnished
accommodations in roughly 4,000 locations throughout the
U.S., the U.K., and the Asia Pacific region through its
Oakwood Corporate Housing, Oakwood Premier, Oakwood
Residence and Oakwood Apartment brands. Each
apartment is equipped with fine furnishings, housewares,
BRANDS/DIVISIONS/AFFILIATES: telephone service and cable television service. Oakwood
Oakwood Corporate Housing services for temporary housing include weekly
Oakwood Premier
housekeeping, an on-call concierge and maintenance
Oakwood Residence
Oakwood Apartment
services. These services are available in most areas
nationwide on a day-by-day pay schedule, and are often
used by production crews for the footage of television shows
or movies. The company also manages traditional long-term
apartment residences through its 40 apartment communities
in the U.S., with both furnished and unfurnished apartments.
CONTACTS: Note: Officers with more than one job title may be Oakwood has apartments of all styles, residing in differing
intentionally listed here more than once. natural environments, and will custom fit its models to its
Howard Ruby, CEO clients. During 2009, Oakwood expanded its international
Ric Villarreal, Pres. presence with the acquisitions and openings of properties in
Bill Foltz, CFO/Sr. VP Mumbai, India; London, U.K.; Pune, India; Bangkok,
Chris Ahearn, Sr. VP-Worldwide Sales & Mktg. Thailand; Hangzhou, China; and Manila, Philippines.
Bill Maxwell, Sr. VP-Human Resources Oakwood offers its employees medical, dental, vision,
Marina Lubinsky, CIO/Sr. VP
Gavan James, Sr. VP/Gen. Mgr.-Oakwood Corp. Housing
prescription, life and AD&D insurance; short- and long-term
Howard Ruby, Chmn. disability; a 401(k) plan; access to a credit union; career
P.G. Mathew, Managing Dir.-Oakwood Asia Pacific development through Oakwood University; educational
reimbursement; an employee assistance program; corporate
Phone: 310-478-1021 Fax: 310-444-2210
discounts; bonus opportunities; annual company functions;
Toll-Free: 877-902-0832 flexible spending accounts; and referral bonuses.
Address: 2222 Corinth Ave., Los Angeles, CA 90064 US
SALARIES/BENEFITS:
OBEROI GROUP (EIH LTD) www.oberoihotels.com

National: Resorts: Y Cruise Ships: Y Rental Cars: Y Tour Operators: Y Theme Parks:
Luxury Hotels
Commercial Hotels The Oberoi Group, also known as EIH, Ltd., owns or
Cruise Ships manages 28 Oberoi and Trident brand luxury hotels and
Travel Agency three small cruiser ships in five countries. Additionally, the
Charter Aircraft group operates airport restaurants, travel and tour services,
Tour Services in-flight catering, car rentals, project management and
Inflight Catering corporate air charters. The firm has locations across the
Car Rental Asia-Pacific region: 11 hotels in India; two hotels in
Indonesia; two hotels and two Nile river boats in Egypt; one
BRANDS/DIVISIONS/AFFILIATES: hotel in Mauritius; and one hotel in Saudi Arabia. The
EIH Limited company also operates two heritage hotels, the Maidens
Trident Hotels
Hotel and the Clarke’s Hotel, which are located in historic
Oberoi Hotels and Resorts
Mercury Travels
colonial areas. The firm offers a member program called
Clarke's Hotel Connections, which rewards points for staying at the hotels.
Maidens Hotel These points can be redeemed for a variety of things,
including additional stay at the Group’s hotels. Many of the
hotels feature spas, which can also be used by non-guests.
Additionally, the firm operates its own travel agency through
CONTACTS: Note: Officers with more than one job title may be subsidiary Mercury Travels. Mercury has 15 offices in India
intentionally listed here more than once. and marketing locations in New York and Frankfurt.
P.R.S. Oberoi, CEO Although Mercury primarily works to book corporate travel
Mark Allvey, VP-Sales & Mktg., EMEA and leisure travelers staying at an Oberoi location, it does
Justin Purves, Dir.-Sales, Leisure, Europe offer limited services for other travelers. The Oberoi Aviation
P.R.S. Oberoi, Chmn. segment of the group offers two aircraft for charter: a Hawker
Samantha Steckbeck, VP-Leisure Sales, The Americas 850 XP and a King Air C-90A. The planes can be booked
Phone: 91-11-2389-0505 Fax: 91-11-2389-0582 with as little as 72 hours notice and fly between locations
Toll-Free: 800-562-3764 within India along with a limited international service. The
Address: 7 Sham Nath Marg, Delhi, 110 054 India company’s flagship hotel, the Oberoi Mumbai, reopened in
April 2009, having undergone extensive renovations
following the 2008 terrorist attacks in Mumbai.
Oberoi Group maintains The Oberoi Centre of Learning and
Development (OCLD), which offers a specialized two year
course in hospitality management.
2008 Sales: $270,000 2008 Profits: $47,000 Int’l Ticker: 500840 Int’l Exchange: Bombay-BSE
SALARIES/BENEFITS:
OCEANIA CRUISES www.oceaniacruises.com

Cruise Line
Oceania Cruises, owned by Prestige Cruise Holding (PCH),
is a leading global upper-premium cruise line. The company
has three 30,277-ton ships, the Regatta, Insignia and
Nautica, each with a capacity of 684 guests. The ships
feature gourmet cuisine; custom stone and tile work; Villeroy
& Boch china; and a museum-quality art collection.
Oceania’s customers are offered educational and enrichment
opportunities such as celebrity speakers, local history
BRANDS/DIVISIONS/AFFILIATES: lectures, culinary demonstrations, dance lessons and arts
Regatta and crafts classes. The company’s ships visit destinations
Insignia
including Africa, Arabia, Hong Kong, Dubai, the Black Sea,
Nautica
Apollo Global Management LLC
the Caribbean, Central America, China, the Greek Isles,
Prestige Cruise Holding Iceland, India, the Mediterranean, Mexico, Russia,
Marina Scandinavia, South America and Southeast Asia. Oceania
Riveria sails to more than 330 ports around the globe. The ships
Century Casinos have several restaurants to choose from, as well as casinos,
a spa and fitness centers on broad. The company plans to
CONTACTS: Note: Officers with more than one job title may be introduce two new mid-size Oceania Class ships, named
intentionally listed here more than once. Marina and Riviera to its fleet in 2011 and 2012. The new
Frank Del Rio, CEO ships will each have a guest capacity of 1,256 and feature
Bob Binder, Pres. six open seating restaurants. Prestige Cruise Holding (PCH)
Robin Lindsay, Exec. VP-Vessel Oper. was formed recently to manage Apollo Global Management
Victor Gonzalez, Exec. VP-Passenger Svcs. LLC select assets in its cruise investment portfolio. In June
Frank Del Rio, Chmn. 2010, the company extended its exclusive and long-term
Phone: 305-514-2300 Fax: agreement with Century to operate casinos on all of Oceania
Toll-Free: 866-765-3630 vessels until at least December 2016. In addition, in the
Address: 8300 NW 33rd St., Ste. 308, Miami, FL 33122 US same month the firm has appointed Griffon Tours and
Travels as its India representation. In effort to tap into the
Indian cruise market, Griffon Tours will carry out marketing
and promotions and undertake bookings from its office in
Mumbai, India.
2005 Sales: $ 2005 Profits: $ Parent Company: PRESTIGE CRUISE HOLDINGS (PCH)
SALARIES/BENEFITS:
OMEGA WORLD TRAVEL www.owt.net

Travel Agencies
Corporate & Government Travel Arrangements Omega World Travel is a U.S. travel management company.
Program Management Services It provides technology-based travel services and
Online Services personalized services at 200 locations throughout the world.
Training Services Omega’s focus is corporate travel arrangements, but it also
manages government contracts, group travel and leisure
travel. The majority of the firm’s revenues come from airline
reservations. Omega also provides services through its web
site, with features including online booking and flight
BRANDS/DIVISIONS/AFFILIATES: tracking, airline strike updates, links to travel and security
Cruise.com sites and other information. Additionally, through its
Omega Travel School
Cruise.com site, the company offers discounts on travel with
Omega Meetings and Incentives
major cruise lines. Moreover, the firm provides training for
travel agents through its Omega Travel School. Omega
Meetings and Incentives provides complete program and
logistics management services for groups of 10-1,000.
Omega operates its own 24-hour-a-day service centers and
was one of the first travel management companies to partner
CONTACTS: Note: Officers with more than one job title may be with Cliqbook, a premier web fare online booking tool. In
intentionally listed here more than once. addition, the company offers myriad on-line services, such as
Gloria Bohan, CEO comprehensive account management, benchmarking and
Daniel Bohan, COO trends analysis; travel technology such as XML, .Net and the
Gloria Bohan, Pres. Internet; global delivery systems (GDS) options such as
Phone: 703-359-0200 Fax: 703-359-8880 Sabre, Appollo and Worldspan; risk management services;
Toll-Free: 800-283-3238 travel management reporting, both standard and web-based;
real-time quality assurance and point-of-sale through
Address: 3102 Omega Office Park, Fairfax, VA 22031 US
fulfillment; and an international rate specialist.
Employee benefits at Omega include flexible spending
accounts; medical, dental and life insurance; short and long
term disability; a 401k plan; travel benefits and commission
sharing.
SALARIES/BENEFITS:
ORBITZ WORLDWIDE INC www.orbitz.com

Online Reservation Systems
Discount Air Fares Orbitz Worldwide, Inc. is a global online travel company that
uses technology to enable leisure and business travelers to
research, plan and book a broad range of travel products. It
owns and operates a portfolio of consumer brands that
includes Orbitz, a full service travel company that offers
products and services from various suppliers; Trip Network
(D.B.A. CheapTickets), a travel site designed for value
conscious customers; Orbitz for Business, which offers
BRANDS/DIVISIONS/AFFILIATES: corporate travel solutions within the Americas; eBookers,
Orbitz.com which offers customers the ability to book travel products and
eBookers
services throughout Europe; HotelClub and RatesToGo,
RatesToGo
OrbitzTLC
which enables customers to book hotel reservations; and the
Orbitz for Business Away Network, a series of travel content web sites that
Away Network (The) includes Away.com, GORPTravel.com, and GORP.com.
CheapTickets This network of web sites serves as a resource for travelers
HotelClub searching to experience something different. Orbitz
Worldwide provides customers with the ability to book a
CONTACTS: Note: Officers with more than one job title may be comprehensive set of travel products, from over 85,000
intentionally listed here more than once. suppliers worldwide, including air travel, hotels, vacation
Barney Harford, CEO packages, car rentals, cruises, travel insurance and
Barney Harford, Pres. destination services such as ground transportation, event
Marsha C. Williams, CFO/Sr. VP tickets and tours. For customers, the firm offers access to
James P. Shaughnessy, Chief Admin. Officer/Sr. VP travel inventory from a broad base of suppliers. Orbitz
Mike Nelson, Pres., Partner Svcs. employs customer-friendly features and technologies, such
Frank A. Petito, Pres., Orbitz for Business as the OrbitzTLC care offering and a Matrix display. In
Jeff Clarke, Chmn. addition, it provides travel-related content such as user-
Phone: 312-894-5000 Fax: 312-894-5001 generated travel reviews and Frommers’ content for
Toll-Free: 888-656-4546 customer to research, plan and book travel. For suppliers,
Address: 500 W. Madison St., Ste. 1000, Chicago, IL 60661 US the company represents a distribution channel that reaches
millions of potential customers. Each brand has been
positioned to target a defined customer segment, and
collectively, the U.S. brands have a base of nearly 48 million
registered users and more than 25 million unique visitors
each month.
The company offers its employees medical, dental and vision
insurance; business travel accident insurance; disability
insurance; a retirement plan; educational assistance; and an
employee assistance program.
2009 Sales: $738,000 2009 Profits: $-337,000 U.S. Stock Ticker: OWW
SALARIES/BENEFITS:
ORIENT-EXPRESS HOTELS LTD www.orient-express.com

Hotels, Luxury
Tourist Railroads Orient-Express Hotels, Ltd. (OEH) manages and owns
Cruise Lines complete or partial interests in a portfolio of 50 properties in
Safari Tours 24 countries. Its properties include 41 deluxe hotels (with
3,595 individual guestrooms and multi-room suites); one
stand-alone restaurant; six tourist trains; and two river or
canal cruise businesses. Avoiding chain branding, the
company relies on a business model that emphasizes
maintaining distinctive properties of cultural, historic or
BRANDS/DIVISIONS/AFFILIATES: recreational interest in order to provide luxury travel
Le Manoir aux Quat’Saisons experiences. During 2009, the hotels and restaurants
Grand Hotel Europe
segment generated approximately 87% of revenues, while
Copacabana Palace
Le Residence d’Angkor
tourist trains and cruises together accounted for 13%. In
Eastern & Oriental Express Railway 2009, approximately 40% of OEH customers came from
Royal Scotsman Railway North America, 40% from Europe, and 20% from elsewhere
The Inn at Perry Cabin in the world; approximately 70% of its customers were
21 Club leisure travelers. The daily room rate for its hotels averaged
$407 in 2009. OEH's properties include hotels such as Le
CONTACTS: Note: Officers with more than one job title may be Manoir aux Quat'Saisons, a 16th Century manor house in
intentionally listed here more than once. England; Grand Hotel Europe, which occupies an entire city
Paul M. White, CEO block in St. Petersburg, Russia; The Inn at Perry Cabin, a
Filip Boyen, COO/VP country inn in St. Michaels, Maryland dating back to 1812;
Paul M. White, Pres. Copacabana Palace in Rio de Janeiro, Brazil, complete with
Martin O’Grady, CFO/VP a casino and a 500-seat theater; three safari camps in
David C. Williams, VP-Sales & Mktg. Botswana, featuring wildlife viewing from open vehicles or
Roger V. Collins, VP-Tech. Svcs. & Design boats; and Le Residence d'Angkor, located in Siem Reap,
Edwin S. Hetherington, General Counsel/Sec./VP Cambodia, near the famous Temples of Angkor. The firm’s
Nicholas R. Varian, Chief Dev. Officer/VP
Pippa Isbell, VP-Corp. Comm.
trains include the Venice Simplon-Orient-Express,
Phillip Gesue, VP-Real Estate refurbished in 1920s and ‘30s decor, traveling between
James B. Hurlock, Chmn. Venice and London; the Royal Scotsman, which visits clan
Maurizio Saccani, VP-Italy castles, historic battlegrounds and famous Scotch whiskey
Phone: 441-295-2244 Fax: 441-292-8666 distilleries in Scotland; and the Eastern & Oriental Express,
which travels weekly between Singapore, Kuala Lumpur and
Toll-Free:
Bangkok. The company also owns the historic 21 Club
Address: 22 Victoria St., Hamilton, HM 12 Bermuda restaurant in New York City; which originated as a
Prohibition-era speakeasy. In January 2010, the company
acquired two historic hotels in Taormina, Sicily for
approximately $117 million.
2009 Sales: $456,956 2009 Profits: $-68,797 U.S. Stock Ticker: OEH
SALARIES/BENEFITS:
PALACE ENTERTAINMENT www.palaceentertainment.com

Amusement Parks
Auto Racetracks Palace Entertainment, a wholly-owned subsidiary of Parques
Water Parks Reunidos, owns and operates multiple-attraction
entertainment and amusement parks designed for families.
The company operates 38 parks, which includes seven
theme parks, ten water parks and 21 family entertainment
centers and has well over 14 million visitors per year.
Primarily, it operates facilities that feature water parks,
miniature golf courses, go-karts, bumper boats, batting
BRANDS/DIVISIONS/AFFILIATES: cages, arcades, souvenir concession stands and, in some
Malibu Grand Prix parks, scaled grand-prix-style racetracks utilizing the
Mountasia
company’s proprietary Malibu Grand Prix racecars. Palace’s
SpeedZone
Wet 'N Wild
entertainment center SpeedZone, with locations in Los
Big Kahuna's Angeles and Dallas, features a Grand Prix Course and the
Mountasia new Top Eliminator high-speed racing venue along with
Raging Waters other regular amusements. The Grand Prix and Top
Parques Reunidos Eliminator attractions feature cars designed by professionals
in the racing industry. The company also operates water
CONTACTS: Note: Officers with more than one job title may be parks, including Wet ‘N Wild Emerald Pointe, in Greensboro,
intentionally listed here more than once. North Carolina; Raging Waters in San Dimas, Sacramento
Fernando Eiroa, CEO and San Jose, California; Splish Splash in Riverhead, New
Brett Petit, Sr. VP-Mktg. York; Big Kahuna’s in Destin, Florida; Water Country in
James Cleary, Sr. VP-Oper. Portsmouth, New Hampshire; Mountain Creek in Vernon,
Jeff Filicko, Contact-Media New Jersey; and Wild Waters in Ocala, Florida. Palace also
Phone: 949-261-0404 Fax: 949-261-1414 owns Boomers, Castle Park, Silver Springs, Malibu Grand
Toll-Free: Prix and Mountasia . The firm’s parent company, Parques
Address: 4590 MacArthur Blvd., Ste. 400, Newport Beach, CA Reunidos, is one of the largest European operators of leisure
92660 US parks, with 28 parks in eight countries and 12 million visitors
a year.
2005 Sales: $ 2005 Profits: $ Parent Company: PARQUES REUNIDOS SA
SALARIES/BENEFITS:
PARQUES REUNIDOS SA www.parquesreunidos.com

Amusement Parks
Water Parks Parques Reunidos SA is an operator of 69 theme parks,
Nature Parks water parks, nature and animal facilities, and family
Family Entertainment Centers entertainment centers. Its portfolio consists of 12
Cable Cars amusement parks in Spain, Belgium, Italy, Denmark,
Norway, Germany and the U.S.; 13 zoo and nature parks in
Spain, France, the U.K.; Argentina and the U.S.; 21 water
parks in Spain, France, Norway, Italy and the U.S.; 21 family
entertainment centers in the U.S.; and 2 cable cars in Spain.
BRANDS/DIVISIONS/AFFILIATES: The company’s amusement parks consist of Parque Warner
Palace Entertainment Madrid, a Hollywood themed park with 20 shops and 21
Parque Warner Madrid
restaurants, as well as its latest family rollercoaster, the
Selwo Aventura
Bo Sommarland
Roadrunner; Bobbejaanland, a Belgian amusement park with
Boomers 50 attractions; and Mirabilandia, one of the largest
Mountasia amusement parks in Italy, which also combines water park,
Malibu Mirabilandia Beach, at the same location. Its zoo and nature
Candover Investments Plc parks include L’Oceanographic in Valencia, which houses
one of the largest marine parks in Europe, containing a
CONTACTS: Note: Officers with more than one job title may be variety of fish, beluga whales, penguins, dolphins and sea
intentionally listed here more than once. lions; Zoo Aquarium de Madrid, which contains 6,000
Javier Abad, Partner-Candover Investments Plc animals from five continents; and Selwo Aventura, in
Estepona Spain, which shelters endangered birds and
Phone: 34-91-463-29-00 Fax: 34-91-463-29-16
features a nocturnal animals facility. Water parks include Bo
Toll-Free: Sommarland in Norway, featuring 50 attractions, and
Address: Casa de Campo, S/N, Madrid, N 28 011 Spain garnering more than 200,000 customers annually; and
Aquasplash Marineland, in Nice, which maintain nine large
water attractions. The cable car businesses are located in
Madrid and Benalmadena Spain. The group receives
approximately 25 million visitors per year. The firm’s
subsidiary, Palace Entertainment Holdings, Inc. is a U.S.
based owner of family fun centers, theme parks and water
parks. The company’s family entertainment centers are
located in various cities across the U.S. under the Boomers,
Mountasia, Malibu and Speed Zone brands. In May 2010,
the company acquired Movie Park Germany from Palamon
Capital for an undisclosed amount.
2005 Sales: $ 2005 Profits: $ Parent Company: CANDOVER INVESTMENT PLC
SALARIES/BENEFITS:
PEGASUS SOLUTIONS INC www.pegs.com

Online Hotel Reservation Network
Hotel Reservation Services Pegasus Solutions, Inc. provides hotel room reservation
Electronic Distribution Services services, distribution, financial and hotel representation
Hotel Representation Services services for the global hospitality industry. Its customers and
Financial Services distribution channels include the 10 largest U.S.-based travel
agencies, eight of the 10 largest U.K. based travel agencies,
over half of the world’s largest travel companies and more
than 90,000 hotel properties around the globe. The
company processes over 1 billion transactions each month.
BRANDS/DIVISIONS/AFFILIATES: More than 1,000 web sites and services have hotel
UltraDirect reservations powered by Pegasus. Reservation services
NetBooker Demand
include UltraDirect and NetBooker Demand (both online
RezView
HotelFactory
reservation services), as well as RezView and HotelFactory
Pegasus Voice Services central reservation systems. This segment also offers
RAVE Pegasus Voice Services (a professional answering service)
GDS Distribution and RAVE, a rate and availability engine. The company’s
ADS Distribution distribution services include GDS Distribution (to list with
travel agents) and ADS Distribution (for Internet distribution)
CONTACTS: Note: Officers with more than one job title may be services. This segment also offers PegsTour, Rich Media
intentionally listed here more than once. Service and Pegasus Translation Services. The financial
Michael H. Kistner, CEO services segment consolidates, distributes, reconciles, tracks
Ric Leutwyler, COO and reports on payments to travel agencies and hotel
Mark S. Dubrow, CFO properties in more than 200 countries. The hotel
Andy Craddock, Sr. VP-Mktg. representation segment offers marketing and representation
Andrew Stringer, VP-Human Resources services to more than 9,300 hotels in 200 countries. The
Mark Peacock, CIO company has offices in the U.S., Canada, Asia Pacific, and
Tim Unwin, Sr. VP-Prod. Mgmt. India, as well as throughout Latin America, Europe, the
Chris Klimko, General Counsel/Sr. VP
Mel Kemp, Sr. VP-Oper.
Middle East and Africa.
Steve Lapekas, Sr. VP-Corp. Bus. Dev.
Chip Rosales, VP-Corp. Comm.
Peter Fitzgerald, Managing Dir.-Representation Svcs.
Ges Doran, Sr. VP- Customer Support & Voice Svcs.
Monica French, Sr. VP-Global Sales & Account Mgmt.
Connie Rheams, Sr. VP-Strategic Sales
Mike H. Kistner, Chmn.
Phone: 214-234-4000 Fax: 214-234-4040
Toll-Free:
Address: 8350 N. Central Expressway, Ste. 1900, Dallas, TX
75206 US
SALARIES/BENEFITS:
PIEDMONT AIRLINES INC www.piedmont-airlines.com

Regional Airline
Piedmont Airlines, Inc., a wholly-owned subsidiary of US
Airways Group, Inc., is one of 10 airlines presently operating
under the collective name US Airways Express. Based in
Salisbury, Maryland, Piedmont operates nearly 440 daily
departures to 55 destinations throughout the eastern U.S.
and Canada. The firm services routes throughout the
eastern US, including airports in Washington, D.C.; Columbia
South Carolina; New York, New York; Newark, New Jersey;
BRANDS/DIVISIONS/AFFILIATES: Philadelphia, Pennsylvania; Augusta, Georgia; Charlotte,
US Airways Group Inc North Carolina; Knoxville, Tennessee; Cincinnati, Ohio;
US Airways Express
Lexington, Kentucky; and Roanoke, Virginia. The company
began in 1931 and in 1967 became a pioneer in code
sharing, when Piedmont (then Henson Aviation) contracted
with the former Allegheny Airlines (now US Airways) to
provide turbo-prop service along routes to Washington, D.C.,
Philadelphia and Baltimore. Service to Washington, D.C.
and Philadelphia remain key components of Piedmont’s
CONTACTS: Note: Officers with more than one job title may be network today. Piedmont’s current fleet is composed of 55
intentionally listed here more than once. deHavilland DHC-8 turboprop aircraft, which feature a
Stephen R. Farrow, CEO passenger capacity of up to 50.
Stephen R. Farrow, Pres.
William W. Arndt, VP-Eng. & Maintenance
Michael J. Scrobola, VP-Flight Oper.
Eric H. Morgan, VP-Customer Service
Phone: 410-742-2996 Fax: 410-742-4092
Toll-Free:
Address: 5443 Airport Terminal Rd., Salisbury, MD 21804-1700
US
2005 Sales: $ 2005 Profits: $ Parent Company: US AIRWAYS GROUP INC
SALARIES/BENEFITS:
PINNACLE AIRLINES CORP www.pncl.com

Regional Airline
Pinnacle Airlines Corp. is a holding company that operates
two independent, wholly-owned subsidiaries, Pinnacle
Airlines, Inc. (Pinnacle) and Colgan Air, Inc. (Colgan).
Pinnacle operates an all-regional jet fleet for Delta Airlines at
its hub airports in Atlanta, Cincinnati, Detroit, Minneapolis/St.
Paul and Memphis. In 2009, Pinnacle operated a jet fleet of
126 Canadair Regional Jet 200 aircraft with approximately
663 daily departures to 114 cities in 37 states and three
BRANDS/DIVISIONS/AFFILIATES: Canadian provinces. Pinnacle operates 16 CRJ-900 aircraft
Pinnacle Airlines, Inc. as a Delta Connection carrier with destinations including 27
Colgan Air, Inc.
cities in 14 states, Belize, Mexico and U.S. Virgin Islands.
Colgan operates an all turboprop fleet under revenue pro-
rate agreements with Continental, United Airlines and US
Airways, and also provides regional airline capacity to
Continental under a capacity purchase agreement, primarily
operating in the northeast and Texas. In 2009, Colgan had
239 daily departures and operated 12 Saab 340 and 14
CONTACTS: Note: Officers with more than one job title may be Bombardier Q400 aircraft as Continental Connection; 12
intentionally listed here more than once. Saab 340 aircraft as United Express; and 10 Saab 340
Philip H. Trenary, CEO aircraft as US Airways.
Doughlas W. Shockey, COO The company offers its employees medical, dental and life
Philip H. Trenary, Pres. insurance; flexible spending accounts; a vision plan; pet
Peter D. Hunt, CFO/VP insurance; and critical illness insurance.
Brian T. Hunt, General Counsel/VP
Ronald T. Kay, VP-Finance/Treas.
Clive A. Seal, Pres./Gen Mgr.-Pinnacle Airlines, Inc.
George A. Casey, Pres./Gen. Mgr.-Colgan Air, Inc.
Barry G. Baker, VP-Maintenance & Eng., Pinnacle Airlines, Inc.
Jeffrey M. Dato, VP-Corporate Real Estate & Risk Mgmt.
Donald J. Breeding, Chmn.
Lawrence Grant, VP-Purchasing & Contract Mgmt.
Phone: 901-348-4100 Fax: 901-348-4178
Toll-Free:
Address: 1689 Nonconnah Blvd., Ste. 111, Memphis, TN 38132
US
2009 Sales: $845,508 2009 Profits: $41,856 U.S. Stock Ticker: PNCL
SALARIES/BENEFITS:
PINNACLE ENTERTAINMENT INC www.pnkinc.com

Casinos
Hospitality & Entertainment Facilities Pinnacle Entertainment, Inc. is a developer, owner and
operator of casinos and related hospitality and entertainment
facilities. The company currently operates seven domestic
casinos. The firm has two additional casino facilities under
construction. The company’s casino resort, L’Auberge du
Lac in Lake Charles, Louisiana offers roughly 1,000
guestrooms and suites; 1,600 slot machines; 60 table
games; an 18-hole championship golf course; retail shops;
BRANDS/DIVISIONS/AFFILIATES: and a full-service spa. Pinnacle’s Indiana property, Belterra
L'Auberge du Lac Casino Resort, features a 608-guestroom hotel; seven
Belterra Casino Resort
restaurants; a large casino with 1,562 slot machines and 55
Boomtown Bossier
Boomtown Reno
table games; a 1,553-seat entertainment showroom; a spa;
Boomtown New Orleans and an 18-hole championship golf course. The Boomtown
Lumiere Place Bossier property in Bossier City, Louisiana features a
River City Casino regional hotel built around a dockside riverboat casino and
Casino Magic Argentina includes a 187-guestroom hotel, four restaurants, 1,062 slot
machines and 32 table games. The firm also has a
CONTACTS: Note: Officers with more than one job title may be Boomtown New Orleans casino with 1,523 slot machines
intentionally listed here more than once. and 39 tables. The Boomtown Reno Nevada-based property
Anthony Sanfilippo, CEO offers 318 guestrooms; three restaurants; an 80-seat lounge;
Anthony Sanfilippo, Pres. a 30,000-square-foot amusement center; and 681 slot
Stephen H. Capp, CFO/Exec. VP machines. In addition, the property also has a full-service
Arthur Schleifer, Chief Mktg. Officer/VP truck stop with a satellite casino; a gas station and mini-mart;
John A. Godfrey, General Counsel/Exec. VP/Sec. and a 197-space recreational vehicle park. The 294-suite
Carlos Ruisanchez, Exec. VP-Strategic Planning & Dev. Lumiere Place hotel and casino in St. Louis has 2,041 slot
Lewis Fanger, Investor Rel. machines, 69 table games, and a 200-guestroom luxury Four
Clifford Kortman, Exec. VP-Construction & Dev.
Richard J. Goeglein, Chmn.
Seasons Hotel St. Louis. It also includes seven restaurants
and over 22,000 square feet of convention/meeting space
Phone: 702-541-7777 Fax: with a 7,300-square foot ballroom. The firm’s latest property,
Toll-Free: the River City Casino in St. Louis includes 2,000 slot
Address: 8918 Spanish Ridge Ave., Las Vegas, NV 89148 US machines, 55 table games; five restaurants, a bar and a
lounge. Additionally, the company also operates one
significant and several small casinos in Argentina, including
Casino Magic Argentina, with 794 slot machines, 44 table
games a 32-guestroom hotel, a restaurant, and several bars.
In April 2010, the company announced plans to sell its
Argentina business.
2009 Sales: $1,045,609 2009 Profits: $-258,302 U.S. Stock Ticker: PNK
SALARIES/BENEFITS:
PLEASANT HOLIDAYS LLC www.pleasantholidays.com

National: Resorts: Y Cruise Ships: Y Rental Cars: Y Tour Operators: Y Theme Parks:
Packaged Vacations
Hotels Pleasant Holidays, LLC, a subsidiary of the Automobile Club
Cruises of Southern California, is a travel company specializing in
Tours vacation packages to Hawaii, Las Vegas, Mexico, the
Caribbean, Europe, Australia, New Zealand, Asia, the South
Pacific and Costa Rica. The company is headquartered near
Los Angeles and has five offices in Honolulu, Hawaii and
San Diego, Livermore and Bakersfield, California, along with
four reservations/customer service centers. The company
BRANDS/DIVISIONS/AFFILIATES: manages a portfolio of four distinct brands: Pleasant
Pleasant Holidays Holidays; Hawaii World/ Distinguished Resorts; Air by
Hawaii World & Distinguished Resorts
Pleasant; Pleasant Activities and Singapore Airlines
Air by Pleasant
Pleasant Activities
Vacations. Since its inception, the company has sold over 9
Singapore Airlines Vacations million vacation packages through its various brands.
Norwegian Cruise Line Pleasant Holidays is the official travel provider of the NFL
Pro Bowl annually in Hawaii and has been named Best Tour
Operator-Hawaii for four consecutive years by Travel Weekly
Magazine. The firm’s Hawaii World/Distinguished Resorts
CONTACTS: Note: Officers with more than one job title may be brand specializes in premium and luxury vacation travel to
intentionally listed here more than once. Hawaii, Mexico, Tahiti, Costa Rica, Europe and the
Jack E. Richards, CEO Caribbean. Hawaii World/Distinguished Resorts offers over
Jack E. Richards, Pres. 100 boutique and luxury resorts and Avis car rentals. Its Air
Phone: 818-991-3390 Fax: 805-495-4972 by Pleasant brand is one of the largest international air
consolidators, serving 174 countries and 820 cities
Toll-Free: 800-742-9244
worldwide, as well as maintaining agreements with 53
Address: 2404 Townsgate Rd., Westlake Village, CA 91361 US airlines serving six continents. The Pleasant Activities brand
provides over 1,000 sightseeing tours, attractions and luaus
in Hawaii and operates 40 activity and concierge desks in
major hotels throughout Hawaii. The company’s Singapore
Airlines Vacations brand provides travel to Bali, Cambodia,
China, Germany, Hong Kong, India, Japan, Korea, Macau,
Malaysia, Maldives, Russia, Singapore, Thailand and
Vietnam. The firm has a partnership with Norwegian Cruise
Line to provide cruises to Hawaii, Tahiti or Fiji. In February
2009, Pleasant Holidays announced an expansion of its
Costa Rica operations, adding seven hotels and resorts in
Guanacaste, San Jose, Tamarindo and the Arenal Volcano.
2005 Sales: $ 2005 Profits: $ Parent Company: AUTOMOBILE CLUB OF SOUTHERN
CALIFORNIA
SALARIES/BENEFITS:
POLSKIE LINIE LOTNICZE LOT www.lot.com

Airline
Air Cargo Polskie Linie Lotnicze LOT (PLL LOT), founded in 1920, is a
Airport Services major air carrier in Poland. The company is 67.97% owned
Mechanical Services by the Polish government, 25.1% owned by Regionalny
Catering Fundusz Gospodarczy S.A., and 6.93% owned by its
Automobile Sales-Cars & Parts employees. Also known as LOT Polish Airlines, PLL LOT’s
Charter Flights business activity comprises international and national
passenger air transport, luggage, airmail and goods transport
as well as air transport-related services, air tourism, air
BRANDS/DIVISIONS/AFFILIATES: training and aircraft rental. PLL LOT flies to 12 cities in
Regionalny Fundusz Gospodarczy SA Europe and Northern America and to 10 cities in Poland.
LOT Polish Airlines
The company’s fleet consists of 50 aircraft: five Boeing 767s,
Star Alliance
EuroLOT SA
nine Boeing 737s, six Embraer 175s, 10 Embraer 170s, six
LOT Catering Embraer ERJ 145s, eight ATR-72s and six ATR-42-500s. As
LOT Auto Services a member of the Star Alliance, LOT operates flights to
LOT Services additional destinations with its code-share partners,
LOT Cargo expanding its service to over 842 cities in 152 countries
around the world. EuroLOT SA, LOT Services and LOT
CONTACTS: Note: Officers with more than one job title may be Cargo, the company’s air subsidiaries, handle passengers,
intentionally listed here more than once. cargo, mail, goods, baggage loading/unloading, package
Sebastian Mikosz, Pres. insurance and freight service. LOT Charters is the
Leszek Narowski, Dir.-Sales company’s domestic airline division. The airline also
Andrzej Oslizlo, VP-Economics & Finance operates a catering company, LOT Catering, and a
Wieslawa Musial, Member-Mgmt. Board mechanical services division, LOT Auto Services. LOT Auto
Wojciech Bankowski, Dir.-Restructuring LOT Polish Airlines SA Services operates a wholesale and retail trade in cars, spare
Phone: 48-22-606-97-20 Fax: 44-22-630-52-29 parts and miscellaneous car equipment. It additionally
Toll-Free: provides maintenance and technical servicing for vehicles.
Address: 17 Stycznia 39, Warsaw, 00-906 Poland In April 2009, PLL LOT launched a hotel-booking feature on
its web site. In July 2010, LOT Polish Airlines formed a
partnership with The Contact International Air Charter, Inc. to
operate charter flights to Tokyo, Hiroshima, Nagoya,
Sapporo and Sendai, as well as some transatlantic flights to
New York, Chicago, and Toronto by leasing aircraft from Air
Italy.
SALARIES/BENEFITS:
PRICELINE.COM INC www.priceline.com

Online Retail-Travel Services
Auction-Based Travel Sales Priceline.com, Inc. is a leading online travel company that
Online Financial Services offers its customers a broad range of travel services,
including airline tickets, hotel rooms, car rentals, vacation
packages, cruises and destination services. Within the U.S.,
the firm offers customers the ability to purchase travel
services in a traditional, price-disclosed manner or the
opportunity to use the Name Your Own Price service, which
allows customers to make offers on travel goods and
BRANDS/DIVISIONS/AFFILIATES: services at discounted prices. To make an offer, a customer
Name Your Own Price specifies the origin and destination of the trip, the dates on
PricelineMortgage.com
which the customer wishes to depart and return, the price the
Priceline Mortgage Company LLC
LowestFare.com
customer is willing to pay and the customer’s valid credit
RentalCars.com card to guarantee the offer. In total, there are 10 domestic
TravelWeb.com airlines and 22 international airlines participating in its Name
BreezeNet.com Your Own Price airline ticket service. The company enables
Bookings B.V. customers to make hotel reservations on a worldwide basis
primarily under the Booking.com and Agoda brands
CONTACTS: Note: Officers with more than one job title may be internationally and primarily under the priceline.com brand in
intentionally listed here more than once. the U.S. Through these operations, Priceline works with
Jeffery H. Boyd, CEO more than 60,000 chain-owned and independently owned
Jeffrey H. Boyd, Pres. hotels offering hotel reservations on various web sites and in
Daniel J. Finnegan, CFO 29 different languages. The international business, which
Brett Keller, Chief Mktg. Officer currently is primarily generated by its European operations,
Ronald V. Rose, CIO represents approximately 58.4% of the company’s gross
Peter J. Millones, Jr., General Counsel/Exec. VP bookings and contributes more than two-thirds of Priceline’s
Lisa Gillingham, Sr. VP-Oper. & Customer Service consolidated operating income. Additionally, the firm offers
Robert J. Mylod, Jr., Head-Worldwide Strategy & Planning
Matthew Tynan, Sr. VP-Investor Rel. & Finance
financial services through Priceline Mortgage Company LLC
Daniel J. Finnegan, Chief Acct. Officer/Sr. VP and its site, PricelineMortgage.com. PricelineMortgage.com
Christopher L. Soder, Pres., North American Travel is controlled by EverBank, a federally chartered savings
Tim Gordon, Sr. VP-Hotels association. EverBank Financial Corp. provides
Patricia D'Angelo, Sr. VP-Rental Cars management services to pricelinemortgage.com, including
Robert J. Mylod, Jr., Vice Chmn. the procurement of personnel and office space and
Ralph M. Bahna, Chmn. assistance in obtaining regulatory approvals.
Glenn D. Fogel, Managing Dir.-Int'l & Corp. Dev. PricelineMortgage.com operates in all 50 U.S. states.
Paul J. Hennessy, Chief Dist. Officer
Employees are offered medical and dental insurance; a
Phone: 203-299-8000 Fax: 203-595-0160 401(k) savings plan; and travel agent discounts.
Toll-Free:
Address: 800 Connecticut Ave., Norwalk, CT 06854 US
2009 Sales: $2,338,212 2009 Profits: $489,472 U.S. Stock Ticker: PCLN
SALARIES/BENEFITS:
PT GARUDA INDONESIA www.garuda-indonesia.com

Airline
Aircraft Maintenance PT Garuda Indonesia, the national airline of the Republic of
Air Freight Indonesia, is 100%-owned by the Indonesian government.
Ground Handling The company and its subsidiaries carry over 9 million
Hotel passengers per year with a fleet of 71 aircraft offering service
Airline Catering to 19 international locations. Asian destinations include
Computer Reservation System Beijing, Guangzhou, Shanghai and Hong Kong, China;
Airlines IT Nagoya, Osaka and Tokyo, Japan; Seoul, South Korea;
Kuala Lumpur, Malaysia; Singapore; Bangkok, Thailand;
BRANDS/DIVISIONS/AFFILIATES: Dubai, UAE; Dammam, Jeddah and Riyadh, Saudi Arabia;
PT Aerowisata Amsterdam, Netherlands; and Melbourne, Perth and Sydney,
PT Abacus Distribution System
Australia. It also provides services to approximately 30
PT Garuda Maintenance Facility Aero Asia
PT Aero Systems Indonesia
domestic, Indonesian destinations such as Surabaya,
Jakarta, Padang and Medan. The firm also provides six
additional routes from its low-cost subsidiary, CitiLink, linking
Balikpapan, Batam, Jakarta, Bandung, Medan and
Pekanbaru. The firm has joint passenger service
agreements with China Airlines, China Southern Airlines,
CONTACTS: Note: Officers with more than one job title may be SilkAir, Korean Air, Malaysia Airlines, Philippine Airlines,
intentionally listed here more than once. Vietnam Airlines, Gulf Air and Qatar Airways. Its subsidiaries
Emirsyah Satar, CEO include PT Aerowisata, providing hotel, travel, airline catering
Emirsyah Satar, Pres. and transportation services; PT Abacus Distribution System,
Achirina, Exec. VP-Human Capital & Corp. Support providing a computer reservation system; PT Garuda
Elisa Lumbantoruan, Exec. VP-IT Maintenance Facility Aero Asia, providing aircraft
Hadinoto Soedigno, Exec. VP-Eng. & Maintenance maintenance; and PT Aero Systems Indonesia, providing the
Ari Sapari, Exec. VP-Oper. airlines information technology services. Through its cargo
Elisa Lumbantoruan, Exec. VP-Strategy segment, the firm provides services from Jakarta and
Eddy Porwanto, Exec. VP-Finance
Agus Priyanto, Exec. VP-Commercial
Surabaya to Australia, China, Taiwan, Hong Kong,
S.H. Hadiyanto, Chmn. Indonesia, Germany, Japan, Malaysia, Netherlands, and
UAE.
Phone: 62-21-231-0082 Fax: 62-21-231-1679
Toll-Free:
Address: Garuda Indonesia Bldg., Jalan Merdeka Selatan 13,
Jakarta, 10110 Indonesia
SALARIES/BENEFITS:
QANTAS AIRWAYS LTD www.qantas.com

Airline
Air Freight Qantas Airways, Ltd., founded in 1920, is one of the world’s
Low-Cost Regional Airline oldest airlines and a long-distance travel provider, with
Catering services from Australia to North America and Europe. The
Travel Services company has operations worldwide that span 151
Ground Handling Services destinations in Australia, Africa, the Americas, Asia, the U.K.,
Defense Forces Maintenance & Support Europe and the Pacific. Qantas operates 229 aircraft with
over 4,700 flights per week to 72 destinations in Australia
and around the world. Qantas operates 29 B767, 30 B747,
BRANDS/DIVISIONS/AFFILIATES: 62 B737, and 21 Dash 8 aircarft. In addition to Qantas’
QantasLink mainline operation, the company operates a number of
Australian Airlines
subsidiaries, including QantasLink and Jetstar. Additionally,
Jetstar
Q Catering
Qantas has subsidiaries that operate in specialist markets,
Qantas Freight such as in-flight catering; ground handling; freight; holiday
Qantas Defense Service and travel operations; and defense contracting. QantasLink
Qantas Holidays is a regional airline that operates approximately 2,000 flights
Express Ground Handling each week to 49metropolitan and regional destinations
throughout Australia. Qantas also operates Qantas Freight,
CONTACTS: Note: Officers with more than one job title may be a specialized airfreight division, which provides cargo, mail
intentionally listed here more than once. and express services internationally and domestically in
Alan Joyce, CEO partnership with Australia Post. Jetstar, Qantas’ low-cost
Colin Storrie, CFO carrier offering, offers more than 1,900 flights each week to
Lesley Grant, Group Exec.-Customer & Mktg. 50 destinations in Australia, New Zealand, Asia and the
Jon Scriven, Group Exec.-People United States. In January 2010, Qantas increased its Airbus
David Hall, Exec. Mgr.-Corp. Svcs. & Tech. A380 services between the United and Australia and now
Brett Johnson, General Counsel operates 40 return services per week between the two
Lyell Strambi, Group Exec.-Oper. countries, including 33 from Los Angeles to Sydney,
Peter Gregg, Exec. Gen. Mgr.-Strategy
Colin Storrie, Dir.-Finance
Melbourne and Brisbane.
Bruce Buchanan, CEO-Jetstar Qantas offers its employees a health insurance; an
David Epstein, Group Exec.-Gov't. & Corp. Affairs employee assistance program; and access to childcare
Rob Kella, Chief Risk Officer centers.
Rob Gurney, Group Exec.-Qantas Commercial
Leigh Clifford, Chmn.
David Hawes, Group Gen. Mgr.-Gov't & Int'l Rel.
Phone: 61-2-9691-3636 Fax: 61-2-9691-3339
Toll-Free: 800-227-4500
Address: 203 Coward St., Level 9, Bldg. A, Mascot, NSW 2020
Australia
2009 Sales: $12,050,200 2009 Profits: $96,890 U.S. Stock Ticker: QUBSF
2008 Sales: $16,200,000 2008 Profits: $1,400,000 Int’l Ticker: QAN Int’l Exchange: Sydney-ASX
SALARIES/BENEFITS:
QATAR AIRWAYS www.qatarairways.com

Air Transportation-Regional & Commuter Airline Services
Airport Operation Qatar Airways, the national airlines of the State of Qatar, is
Duty Free Shops 50% government-owned and 50% owned by private
investors. The firm’s fleet is composed of various models of
Airbus and Boeing planes. The airline has several open
orders for the eventual purchase of more than 200 planes,
which in cost total over $30 billion. By 2013, the firm plans to
operate a fleet of 110 aircrafts. Currently, the firm operates a
fleet of 81 aircrafts. Some of luxury accommodations found
BRANDS/DIVISIONS/AFFILIATES: on Qatar’s planes include, in flight entertainment system
Privilege Club offering every passenger a choice of more than 700 audio
Doha International Airport
and video options; 180- or 160-degree fold-down beds; a
Qatar Duty Free
Qatar Executive
Jacuzzi, a spa, meeting rooms, fine dining and duty-free
shopping (through its Qatar Duty Free division). The firm
has a dedicated terminal, which it operates in Doha
International Airport. Some of Qatar’s airport destinations
include Europe, Middle East, Africa; Asia; India; Islands in
the Indian Ocean; and Chicago, Washington, and New York
CONTACTS: Note: Officers with more than one job title may be in the U.S. Additionally, the firm has codeshare partnerships
intentionally listed here more than once. with several airlines, including Lufthansa, Asiana Airlines,
Akbar Al Baker, CEO BMI, Garuda Indonesia, Malaysia Airlines, MEA, Philippine
Ted Button, Sr. VP-Qatar Executive Airlines, US Airways, United Airlines and ANA (All Nippon
Phone: 974-449-6666 Fax: 974-462-1762 Airways). The firm’s loyalty program, Privilege Club, has
reciprocal agreements with many international airlines. The
Toll-Free:
Privilege Club operates on a three-tier membership level
Address: Qatar Airways Tower, Airport Rd., P.O. Box 22550, (Gold, Silver and Burgundy), benefits include, flexible last
Doha, Qatar minute awards, free date changes on award tickets, free
add-ons, infant award tickets, priority waitlist, priority standby
and extra baggage allowance. In June 2009, the firm
launched a new subsidiary, Qatar Executive, with two new
Bombardier aircrafts offering corporate jet service. In
February 2010, the company launched non-stop scheduled
flights between Doha, Qatar and Bengaluru, India. In March
2010, Qatar announced that it would be adding South
American routes, with stops in Brazil, Argentina, Sao Paulo
and Buenos Aires.
SALARIES/BENEFITS:
QMH UK LTD www.qmh-hotels.com

Hotels
Fitness Clubs QMH UK Ltd., formerly Queens Moat Houses plc, owns and
Event Planning Services operates hotels throughout the U.K. In total, it has 18 hotels:
12 Holiday Inns, three Crowne Plaza hotels and three Best
Western hotels. QMH also runs 15 Club Moativation health
and fitness clubs. The clubs are located on hotel property
but make memberships available to anyone, not just hotel
guests. All of QMH’s hotels offer conference suites that can
accommodate groups ranging from 40-800 delegates, as
BRANDS/DIVISIONS/AFFILIATES: well as providing wireless Internet, a dedicated meeting host
Holiday Inn and extra rooms for smaller meetings. QMH hotels are all
Crowne Plaza
three- or four-star standard. Almost all of the firm’s hotels
Best Western
Club Moativation
have been awarded Civil Marriage Licenses, allowing
Queens Moat Houses plc couples to utilize the hotel as a dedicated venue for both
wedding ceremonies and receptions. Individual hotels offer
wedding planning services including table plans, flower
arrangements, photographers, catering and entertainment
booking. They also provide discounted room rates for
CONTACTS: Note: Officers with more than one job title may be wedding guests. The private company is owned by a group
intentionally listed here more than once. of investors that includes Goldman Sachs; Regina
Richard Moore, Managing Dir. Investments Sarl.; and Whitehall 2001 Funds, a real estate
private equity fund sponsored and managed by Goldman
Phone: 44-1708-730-522 Fax: 44-1708-762-691
Sachs affiliates.
Toll-Free:
Address: Queens Ct., 9-17 Eastern Rd., Romford, Essex RM1
3NG UK
SALARIES/BENEFITS:
RAMADA WORLDWIDE INC www.ramada.com

Hotels & Motels
Ramada Worldwide, Inc., a subsidiary of Wyndham
Worldwide, is a leading franchisor of hotel and motel
properties. The company owns approximately 900 Ramada
Limited, Ramada Inn and Ramada Plaza Hotel properties
throughout the U.S. and in 45 other countries, and offers
discounts for seniors, groups, government employees and
AAA and AARP members. The franchise also participates in
the Wyndham Rewards program, in which guests can earn
BRANDS/DIVISIONS/AFFILIATES: rewards points, gift cards or resort vacations by staying in
Wyndham Worldwide participating hotels. The company's core brand, Ramada,
Ramada Inn
offers room service, bell service, on-site restaurants and
Ramada Plaza Hotel
Ramada Limited
cocktail lounges, and full-service meeting facilities. Ramada
Ramada Hotel & Suites Limited and Ramada Encore properties offer less expensive
Ramada Resort rates and limited amenities. Ramada Plaza Hotel properties
Ramada Hotel & Resorts offer on-site restaurants, lounges and banquet rooms,
Ramada Encore concierge services and fitness centers. Ramada Resort
properties, franchised both domestically and internationally,
CONTACTS: Note: Officers with more than one job title may be are designed for leisure travelers on extended stays and
intentionally listed here more than once. offer playgrounds, pools, spas, fitness centers, dining room
Keith J. Pierce, Pres. services and car rental facilities. The franchise’s resort
Mark F. Young, Sr. VP-Brand properties, principally located outside the U.S. and Canada,
Stephen P. Holmes, CEO-Wyndham Worldwide include Ramada Hotel & Resorts, which feature oversized
Phone: 973-428-9700 Fax: 605-229-8938 rooms, pools, saunas, golf and tennis facilities, restaurants
Toll-Free: 800-272-6232 and lounges; and Ramada Hotel & Suites, offering luxury
suites, restaurants and meeting and banquet facilities.
Recently, Ramada has formed and expanded agreements
for the development of hotels in Kuwait, Jordan, Moldova,
Thailand, China and India. In September 2009, the company
opened its first hotel in Russia, Ramada Yekaterinburg. In
February 2010, the franchise opened the Ramada Plaza
Waikiki in Hawaii.
Wyndham Worldwide and its subsidiaries offer employees a
choice of medical, dental and vision plans, flexible spending
accounts, adoption reimbursement, business travel accident
insurance, an educational assistance program and a 401(k)
plan.
SALARIES/BENEFITS:
RED LION HOTELS CORPORATION www.rdln.com

Hotels
Event Ticketing Services Red Lion Hotels Corporation is engaged in the ownership,
Property Management Services operation and franchising of midscale, full, select and limited
Entertainment Productions service hotels in the western U.S. under the Red Lion Hotels
Guest Loyalty Programs brand. The firm currently holds interests in approximately 45
hotels across eight states and one Canadian province,
offering 8,671 rooms in total. Red Lion operates in three
segments: hotels, franchise and entertainment. The hotels
segment consists of the operations of its 32 company-
BRANDS/DIVISIONS/AFFILIATES: operated hotels, of which 19 are wholly-owned and 13 are
Red Lion Hotels leased. This segment accounts for about 90% of total
WestCoast Hotel Partners
revenue. The franchise segment licenses the firm’s 13
Red Lion R&R Club
TicketsWest
franchised hotels. WestCoast Hotel Partners, part of this
WestCoast Entertainment segment, operates a hotel in Ketchikan, Alaska. The
Red Lion Hotel Anaheim franchise segment accounts for approximately 1% of
revenue. To support its hotels, Red Lion provides services in
marketing, sales, advertising, guest loyalty programs,
revenue management, reservation systems, quality
CONTACTS: Note: Officers with more than one job title may be assurance and brand standards. Its guest loyalty program is
intentionally listed here more than once. the Red Lion R&R Club, a point system used by guests to
Jon E. Eliasson, Interim CEO redeem complimentary hotel stays, air miles, car rentals and
Jon E. Eliasson, Interim Pres. other entertainment and merchandising incentives. Finally,
Anthony F. Dombrowik, CFO/Sr. VP the entertainment segment, operating through TicketsWest
Harry Sladich, Exec. VP-Sales & Mktg. and WestCoast Entertainment, offers ticketing services,
Krisann Hatch, VP-Human Resources ticketing inventory management systems, call center
David Barbieri, CIO/VP services, promotion services and outlet/electronic channel
Thomas L. McKeirnan, General Counsel/Sec./Sr. VP distribution for event locations. TicketsWest offers tickets for
George Schweitzer, Sr. VP/COO-Hotel Oper.
Richard P. Carlson, VP-Lodging Dev.
live music, sporting events, family events (such as circuses,
Mark D. Mahoney, VP/Managing Dir.-Spokane expos and fairs) and theater events. The company has also
Jack G. Lucas, VP/Pres., Tickets West developed an electronic ticketing platform that integrates with
Jason W. Thielbahr, VP-Revenue Mgmt. its electronic hotel distribution system. In May 2009, Red
Donald K. Barbieri, Chmn. Lion opened the Red Lion Hotel Anaheim adjacent to
Barry A. Hughes, Sr. VP-Dist. & Mktg. Disneyland in Anaheim, California.
Phone: 509-459-6100 Fax: 509-325-7324 Employees are offered medical, dental and vision insurance;
Toll-Free: 800-733-5466 a flexible spending plan; access to a nurse hotline; life
Address: 201 W. North River Dr., Ste. 100, Spokane, WA 99201 insurance; a 401(k) plan; a stock purchase plan; an
US associate travel program; employee discounts; and an
employee assistance program.
2009 Sales: $165,388 2009 Profits: $-6,647 U.S. Stock Ticker: RLH
2006 Sales: $170,368 2006 Profits: $- 575 Fiscal Year Ends: 12/31
SALARIES/BENEFITS:
Savings Plan: Y Stock Purch. Plan: Y Second Exec. Salary: $208,461 Bonus: $
RENT-A-WRECK OF AMERICA INC www.rentawreck.com

Automobile Rental
Franchising Rent-A-Wreck of America (RAWA) is a leading provider of
vehicle rental services, with operations in approximately 400
locations in the U.S. and internationally in Scandinavia and
Iceland. Through its Rent-A-Wreck and Priceless Rent-A-
Car brands, the company rents used-vehicles. RAWA offers
its Rent-A-Wreck franchises to qualified franchisees, who
may either rent or lease vehicles. All of the company’s
franchisees offer various vehicles to their customers
BRANDS/DIVISIONS/AFFILIATES: depending on local demand, which provides them with the
LeasePlan USA flexibility to offer an appropriate range of vehicles for their
JJF Management Services, Inc.
areas. These vehicles can range anywhere from budgets
cars to pickup trucks, vans, station wagons or luxury cars.
The firm’s marketing strategies have relied heavily on the
use of its strange name, but the firm has also involved a few
slogans, such as Don't Let the Name Fool You! and The
Smart Alternative. The company also offers the option of
adding a franchise service to existing businesses. Recently,
CONTACTS: Note: Officers with more than one job title may be RAWA completed a merger with MBFG, Inc., a subsidiary of
intentionally listed here more than once. J.J.F. Management Services, Inc. J.J.F., headquartered in
Bill Cash, Pres. Maryland, operates 24 automobile and truck rental and
Jason Manelli, Dir.-Mktg. dealership franchises across the country, totaling about
Jason Manelli, Dir.-Comm. 2,500 vehicles. The company recently partnered with
Mike DeLorenzo, VP LeasePlan USA for emergency roadside service for its rental
Dale Tripp, Dir.-Franchise Sales vehicles. Recently, the company opened new branches in
Phone: 240-581-1350 Fax: Fontana, California and Baton Rouge, Louisiana.
Toll-Free:
Address: 105 Main St., Laurel, MD 20707 US
SALARIES/BENEFITS:
REPUBLIC AIRWAYS HOLDINGS INC www.rjet.com

Regional Airline
Republic Airways Holdings is a holding company that offers
scheduled passenger services through its wholly-owned
subsidiaries: Chautauqua Airlines, Inc. (Chautauqua
Airlines); Shuttle America Corporation (Shuttle America);
Republic Airline, Inc. (Republic Airline); Frontier Airlines, Inc.;
and Lynx Airlines, Inc. (Lynx). The firm’s hubs and focus
cities include Cleveland, Atlanta, Cincinnati, New York,
Chicago, Denver, Charlotte, Philadelphia and Washington D.
BRANDS/DIVISIONS/AFFILIATES: C. In 2009, Republic’s subsidiaries offered scheduled
Chautauqua Airlines, Inc. passenger service on approximately 1,600 flights daily to 121
Republic Airline, Inc.
cities in 44 states, Canada, Mexico and Costa Rica under
Shuttle America Corporation
Frontier Airlines, Inc.
operations as Frontier and Midwest; and through fixed-fee
Lynx Airlines, Inc. code share agreements with AMR Corp., the parent of
Frontier Airlines Holdings American Airlines, Inc.; Continental Airlines, Inc.; Delta Air
Lines, Inc.; United Air Lines, Inc.; and US Airways, Inc. The
company provides its partners with fixed-fee regional airline
services, operating as AmericanConnection, Continental
CONTACTS: Note: Officers with more than one job title may be Express, Delta Connection, US Airways Express and United
intentionally listed here more than once. Express. Its fleet currently consists of 290 aircraft: 51 Airbus
Bryan Bedford, CEO aircraft ranging from 120-162 seats; 141 EJet aircraft ranging
Wayne C. Heller, COO/Exec. VP from 70-99 seats; 11 Q400 aircraft with 74 seats; 80
Bryan Bedford, Pres. Embraer aircraft ranging from 37-50 seats; and seven CRJ-
Hal Cooper, CFO/Exec. VP 200 aircraft with 50 seats. The company expects to remove
Ian Arthur, VP-Mktg. its Q400 and CRJ-200 fleets in 2010. In October 2009,
Kathy Wooldridge, VP-Human Resources Republic Airways announced plans to acquire 10 Embraer
Aaron Workman, VP-IT 190AR jets from US Airways; made an agreement with Mesa
Thomas Duffy, VP-Tech. Svcs.
Hal Cooper, Sec.
Air Group to form a joint venture to combine the jet routes
Paul Kinstedt, VP-Systems Oper. Control currently flown by both Mesa and Republic; and acquired
Lars-Eric Arnell, VP-Corp. Dev. Frontier Airlines Holdings. In December 2009, the firm
Hal Cooper, Treas. announced plans to add up to 300 full-time positions at its
Jeff Jones, VP-Market Planning & Dev. Indianapolis Operations Control Center. In February 2010,
Jerry Balsano, VP-Customer Svcs. the company signed a purchase agreement for 40 CS300
Tim Dooley, VP-Financial Planning & Analysis jets, part of the next generation CSeries aircraft being
Bryan Bedford, Chmn. developed by Bombardier.
Drew Skaff, VP-Supply Chain
Phone: 317-484-6000 Fax:
Toll-Free:
Address: 8909 Purdue Rd., Ste. 300, Indianapolis, IN 46268 US
2009 Sales: $1,642,218 2009 Profits: $36,385 U.S. Stock Ticker: RJET
SALARIES/BENEFITS:
RESORTQUEST INTERNATIONAL INC www.resortquest.com

Vacation Homes & Condominiums
Property Management Services ResortQuest International, Inc., a subsidiary of Leucadia
Real Estate Sales National Corp., provides vacation condominium and home
Real Estate Software rental property management services. The company
markets and provides management services in premier
destination resort locations in the U.S. and Canada. In
conjunction with Partner Affiliates in North America and
Europe, ResortQuest provides management services to
approximately 100,000 vacation rental properties.
BRANDS/DIVISIONS/AFFILIATES: ResortQuest conducts its business through two divisions:
Leucadia National Corp vacation rentals and real estate sales. Vacation rental
properties are generally second homes or investment
properties owned by individuals who assign ResortQuest the
responsibility of managing, marketing and renting their
properties. Vacation properties include hotels, lodges,
condominiums, town homes, cottages, villas and vacation
homes. Properties are located across the country and
internationally, including Aspen, Colorado; Venice, Italy;
CONTACTS: Note: Officers with more than one job title may be Maui, Hawaii; and Sarasota, Florida. The company offers
intentionally listed here more than once. real estate brokerage services throughout its U.S. resort
Park Brady, CEO locations. This division provides customers with a choice
Park Brady, Pres. from over 400 realtors, through whom customers can list a
Eileen Erstad, CFO home as a ResortQuest property or buy a vacation home.
Cheryl Spezia, VP-Mktg. The company offers its employees benefits that include
Phone: 850-837-4774 Fax: 850-873-5390 medical, dental and vision insurance; and a 401(k) plan.
Toll-Free: 800-862-4853
Address: 546 Mary Esther Cut-Off NW, Ste. 3, Fort Walton
Beach, FL 32548 US
2005 Sales: $ 2005 Profits: $ Parent Company: LEUCADIA NATIONAL CORP
SALARIES/BENEFITS:
REZIDOR HOTEL GROUP AB www.rezidors.com

Hotel Management
Rezidor Hotel Group AB, formerly Rezidor SAS Hospitality, is
a hospitality management company that franchises, leases
and manages hotel properties. The company currently has
about 390 hotels in operation, with 83,000 operational and
developmental rooms. The company’s brands include Hotel
Missoni, Radisson Blu, Park Inn, Regent and Country Inn;
the latter three are operated under a franchise agreement
with Carlson Hotels Worldwide. Rezidor’s network has
BRANDS/DIVISIONS/AFFILIATES: grown to its current size, from just 29 hotels 10 years ago,
Carlson Hotels Worldwide primarily through the Carlson franchise agreement.
Hotel Missoni
Radisson Blu is a first-class full-service hotel brand that
Regent
Radisson
currently operates almost 240 hotels in Europe, the Middle
Park Inn East and Africa, and is a leading luxury brand in the
Country Inn European Union. Park Inn is an up and coming mid-market
hotel brand primarily located across Europe, the Middle East
and Africa. Country Inn is an international mid-tier lodging
chain. Regent is an international brand that offers luxury and
CONTACTS: Note: Officers with more than one job title may be high-quality service in its hotels and resorts; the firm
intentionally listed here more than once. operates three Regent hotels in Germany, Croatia and
Kurt Ritter, CEO France, with more in development in Croatia and the United
Jacques Dubois, COO/Sr. VP Arab Emirates; three in Asia, with five more under
Kurt Ritter, Pres. construction; and one in the Caribbean, with one more slated
Knut Kleiven, CFO/Deputy Pres. to open soon. Hotel Missoni is the newest member of the
Olivier Jacquin, Sr. VP-Mktg. & Sales Rezidor family, born of the recently signed worldwide
Beath-Jeanette Lunde, Sr. VP-People Dev. licensing agreement with the global fashion brand of the
Eugene P.E. Staal, VP-Tech. Dev. same name. The brand is currently in development in South
Marianne Ruhngard, General Counsel/Sr. VP/Sec.
Puneet Chhatwal, Chief Dev. Officer/Sr. VP
Africa, Brazil, Oman and Kuwait, with its first opening in
Urban Jansson, Chmn. Scotland. Rezidor’s hotels are primarily located in Western
Olivier Jacquin, Sr. VP-Dist. Europe, with additional locations in Scandinavia, Eastern
Europe, Russia, Turkey, Malta, Azerbaijan, Kazakhstan,
Phone: 32-2-702-9200 Fax: 32-2-702-9300
Uzbekistan, Iran, the Arabian Peninsula, Egypt, South Africa
Toll-Free: and China, among others. The firm actively continues to
Address: Ave. du Bourget 44, Brussels, B-1130 Belgium enlarge its network, with recent additions in France, Iceland,
Nigeria, Saudi Arabia, and Switzerland. The firm opened the
Radisson Royal Hotel, Moscow in May 2010.
2008 Sales: $ 2008 Profits: $ Int’l Ticker: REZT Int’l Exchange: Stockholm-SSE
SALARIES/BENEFITS:
RIO PROPERTIES INC www.harrahs.com/casinos/rio/hotel-casino/property-

home.shtml
Hotels & Casinos
Wine Shop Rio Properties, Inc., a subsidiary of Harrah’s Entertainment,
Golf Course Inc., operates the Rio All-Suite Hotel and Casino in Las
Vegas, Nevada. Harrah’s Entertainment is a diversified U.S.
casino company that operates over 28 establishments under
the brand names Harrah’s, Caesars, Showboat, Horseshoe,
Bally’s, Casino Windsor, Flamingo, Imperial Palace and
Harveys. The Rio All-Suite Hotel and Casino features over
600 square feet of space for every room as part of its all-
BRANDS/DIVISIONS/AFFILIATES: suite concept. The suites are equipped with such amenities
Harrah's Entertainment Inc as a separate dressing area, a couch, a 32-inch TV, a table
Rio All-Suite Hotel and Casino
with chairs, a hairdryer, a refrigerator, an iron, an ironing
Rio Spa & Salon
Masquerade Village Shops
board and a safe. Rio’s hotel additionally features 100,000
Rio Secco Golf Club square feet of gaming space; such restaurants as Antonio’s
Carnivale Masquerade Show In The Sky Italian Ristorante, Café Martorano, Gaylord Indian
Lucy Strike Lanes Restaurant and Carnival World Buffet; the Rio Spa & Salon;
Wine Cellar & Tasting Room the Masquerade Village Shops, with over 60,000 square feet
of shops; access to nearby Rio Secco Golf Club; the
CONTACTS: Note: Officers with more than one job title may be Carnivale Masquerade Show In The Sky, a free carnival-
intentionally listed here more than once. themed show with suspended floats; and Lucky Strike Lanes
Madeleine Weekly, Dir.-Mktg. bowling alley. Gaming amenities include slot machines,
Stephen Thayer, VP-Hotel Oper. video poker machines, Keno Lounge, a full-service Race &
Marilyn G. Winn, Gen. Mgr./Sr. VP Sports Book and more than 80 table games, including
Phone: 702-777-7777 Fax: 702-777-7781 blackjack, craps, baccarat, roulette, Let It Ride, Caribbean
Toll-Free: 888-746-7153 Stud Poker and Mini-Baccarat. Rio’s Wine Cellar & Tasting
Room, a wine bar and retail shop, showcases approximately
Address: 3700 W. Flamingo Rd., Las Vegas, NV 89103 US
50,000 bottles valued at more than $10 million. The
company actively markets its services and facilities to both
local residents and Las Vegas visitors. Rio believes that its
all-suite concept, diverse high-quality dining, easy access
and ample parking provide an attractive alternative to the Las
Vegas Strip, which is 15 minutes away.
2005 Sales: $ 2005 Profits: $ Parent Company: HARRAH'S ENTERTAINMENT INC
SALARIES/BENEFITS:
RITZ-CARLTON HOTEL COMPANY LLC (THE) www.ritzcarlton.com

Hotels, Luxury
Condominiums The Ritz-Carlton Hotel Co., LLC, a subsidiary of Marriott
Golf Courses International, Inc., is one of the world’s best-known luxury
Spas hotel chains, operating 73 hotels in 24 countries. The firm
Time Share Units also maintains 12 international sales offices in various
locations including Chicago, New York, Los Angeles, Dubai,
Shanghai, Tokyo and London. In an attempt to cater to an
upscale clientele base, full-service luxury spas are offered at
most of the company’s resorts, and plans have been made
BRANDS/DIVISIONS/AFFILIATES: for additional spas at new or existing hotel locations. Some
Marriott International Inc spas at Ritz-Carlton hotels operate under the brand names
Ritz-Carlton Club
Six Senses, La Prairie and ESPA. Ritz-Carlton also markets
Taj Boston
Six Senses
its 15 luxury golf courses (many designed by leading names
La Prairie in the golf world such as Greg Norman and Jack Nicklaus)
ESPA and fitness facilities to both local residents and visitors. The
Ritz-Carlton Club is the firm's time-share ownership unit,
offering a flexible alternative to a second home. This
concept features luxury condominiums located at Ritz-
CONTACTS: Note: Officers with more than one job title may be Carlton’s hotels and resorts worldwide, with features such as
intentionally listed here more than once. marble foyers, walk-in closets, daily housekeeping services,
Simon F. Cooper, COO 24-hour room service and access to fitness facilities and spa
Simon F. Cooper, Pres. services. Membership is currently available in locations such
Peter Cole, CFO as Aspen, St. Thomas, Bachelor Gulch and Jupiter, Florida.
Vivian A. Deuschl, Corp. VP-Public Rel. The firm plans to expand hotel operations to such locations
Daniel Ford, Regional Dir.-Public Rel., Asia Pacific as Toronto, Canada and Rose Island, Bahamas. In 2009,
Vivienne Gan, Regional Dir.-Public Rel., Middle East the firm opened several new hotels: Ritz-Carlton, Dove
Marion Schumacher, Regional Dir.-Public Rel., Europe Mountain, Arizona; The Ritz-Carlton, Charlotte, North
Jacqueline V. Ader-Grob, Mgr.-Public Rel., Ritz-Carlton Destination Club
Herve Humler, Pres., Int'l
Carolina; Phulay Bay, a Ritz-Carlton Reserve, Krabi South
Thailand; The Ritz-Carlton, and Los Angeles, California.
Phone: 301-547-4700 Fax: 301-547-4723
Employees of the firm are offered benefits that include
Toll-Free: medical, dental and vision coverage; domestic partner
Address: 4445 Willard Ave., Ste. 800, Chevy Chase, MD 20815 benefits; leave of absence and bereavement leave; a 401(k)
US plan; a credit union; an employee stock purchase plan; an
employee assistance program; educational assistance
program; career development programs; uniforms; and
employee discounts on hotel rooms, food and retail items.
2005 Sales: $ 2005 Profits: $ Parent Company: MARRIOTT INTERNATIONAL INC
SALARIES/BENEFITS:
RIVIERA HOLDINGS CORP www.rivierahotel.com

Casino Hotel
Casino Management Riviera Holdings Corp., through wholly-owned subsidiary
Riviera Operating Corporation (ROC), owns and operates
the Riviera Hotel and Casino. The Riviera is located on Las
Vegas Boulevard (The Strip) in Las Vegas. The Riviera
opened in 1955 and has a reputation for delivering high-
quality, traditional Las Vegas-style gaming, entertainment
and other amenities. The casino has approximately 100,000
square feet of gaming space with approximately 900 slot
BRANDS/DIVISIONS/AFFILIATES: machines and 40 gaming tables, including blackjack, craps,
Riviera Hotel and Casino poker and roulette. The hotel has 2,075 guest rooms,
Black Hawk Casino
including 177 suites, in five towers. It has approximately
Riviera Operating Corporation
An Evening at La Cage
160,000 square feet of convention, meeting and banquet
Crazy Girls space. The Riviera offers live entertainment shows, such as
Riviera Black Hawk Player’s Club An Evening at La Cage, a female impersonation show; and
Crazy Girls, an adult revue. Subsidiary Riviera Black Hawk,
Inc. owns and operates the Riviera Black Hawk Casino, a
limited-stakes casino, in Black Hawk, Colorado. The Black
CONTACTS: Note: Officers with more than one job title may be Hawk, located about 40 miles west of Denver, is one of the
intentionally listed here more than once. largest full-service casinos in Colorado, with approximately
Robert A. Vannucci, COO 750 slot machines and nine live game tables. The firm offers
Phillip B. Simons, CFO the Riviera Black Hawk Player’s Club, rewarding frequent
Tullio J. Marchionne, General Counsel/Sec. players and collecting data about Club members which the
Phillip B. Simons, Treas. company uses to customize promotions to attract repeat
Phillip B. Simons, VP-Finance, Riviera Operating Corp. visitors. The company’s web site allows travelers to book
Tullio J. Marchionne, Exec. VP-Riviera Operating Corp. rooms, buy souvenirs, check Player’s Club point balances
Phone: 702-734-5110 Fax: 702-794-9442 and make other reservations before a trip.
Toll-Free: 800-634-3420
Address: 2901 Las Vegas Blvd. S., Las Vegas, NV 89109 US
2009 Sales: $134,049 2009 Profits: $-24,859 U.S. Stock Ticker: RVHL
2007 Sales: $205,495 2007 Profits: $-18,258 Employees: 893
2006 Sales: $200,944 2006 Profits: $- 335 Fiscal Year Ends: 12/31
SALARIES/BENEFITS:
ROLLSROYCE PLC www.rolls-royce.com

Aerospace Engines
Power Generation Solutions Rolls-Royce plc designs and produces engines and power
Marine Propulsion Systems systems for civilian aerospace, defense aerospace, marine
Aftermarket & Support Services and energy markets worldwide. It has offices and operations
in 50 countries and customers in over 120 countries. In
civilian aerospace, which accounts for approximately 44% of
revenues, it supplies roughly 650 airlines and over 4,000
corporate, helicopter and utility operators, with more than
12,000 jet engines in service. Defense aerospace
BRANDS/DIVISIONS/AFFILIATES: operations, from which Rolls-Royce derives 20% of its
Rolls-Royce Leasing Limited revenues, serve 160 customers in 103 countries, with
Rolls-Royce Fuel Cell Systems Limited
offerings including military transport aircraft, helicopters and
Rolls-Royce Power Engineering plc
Alpha Partners Leasing Limited
combat aircraft. In the marine sector (26% of revenues), the
Composite Technology & Applications Limited company serves more than 2,000 customers, including 70
Xian XR Aero Components Co Limited navies and the U.K.’s nuclear submarine fleet, with
Techjet Aerofoils Limited equipment installed on over 30,000 commercial and naval
Europea Microfusioni Aerospaziali SpA vessels operating around the world. The firm’s energy
solutions (10% of revenues) include power generation and
CONTACTS: Note: Officers with more than one job title may be distribution equipment sold in more than 120 countries.
intentionally listed here more than once. Rolls-Royce also offers support services for its engines
John Rose, CEO through a global network of 70 maintenance centers.
Mike J. Terrett, COO Services include operation management; repairs and
Tom Brown, Dir.-Human Resources overhauls; and customer training. Rolls-Royce has
Paul Stein, Chief Scientific Officer subsidiaries and joint ventures in the U.K. China, Hong
Colin P. Smith, Dir.-Tech. Kong, Germany, Israel, Malaysia, Spain, Singapore,
Colin P. Smith, Dir.-Eng. Switzerland and the U.S. These include Rolls-Royce
Tim Rayner, General Counsel/Company Sec. Leasing Limited; Rolls-Royce Fuel Cell Systems Limited;
Miles Cowdry, Dir.-Global Corp. Dev.
Peter Morgan, Dir.-Public Affairs
Rolls-Royce Power Engineering plc; Alpha Partners Leasing
Andrew B. Shilston, Dir.-Finance Limited; Composite Technology & Applications Limited; Xian
Tony Wood, Pres., Gas Turbine Svcs. XR Aero Components Co Limited; and Techjet Aerofoils
Mark King, Pres., Civil Aerospace Limited. In 2009, Rolls-Royce acquired 49% interest in
John Paterson, Pres., Marine Europea Microfusioni Aerospaziali S.p.A. (now wholly-
Dan Korte, Pres., Defense Aerospace owned); 58% ownership of Tidal Generation Limited; and
Simon Robertson, Chmn. 33% interest in ODIM ASA. Also in 2009, the firm opened a
James M. Guyette, CEO/Pres., Rolls-Royce North America, Inc. new marine services office in Brazil and a customer service
Mike Orris, Chief Procurement Officer training facility in Indiana.
Phone: 44-20-7222-9020 Fax: 44-20-7227-9170
Toll-Free:
Address: 65 Buckingham Gate, London, SW1E 6AT UK
2009 Sales: $15,602,300 2009 Profits: $3,321,510 U.S. Stock Ticker: RYCEY
2008 Sales: $13,606,700 2008 Profits: $-2,015,080 Int’l Ticker: RR Int’l Exchange: London-LSE
SALARIES/BENEFITS:
ROSEWOOD HOTELS & RESORTS LLC www.rosewoodhotels.com

Hotel & Resort Management
Spas Rosewood Hotels & Resorts, LLC operates ultra-luxury
Private Residences boutique hotels and resorts worldwide. It has 10 hotels and
eight resorts, with over 2,000 rooms, villas and suites, in the
U.S., Canada, Mexico, the Caribbean, Saudi Arabia and
Japan. It also has various locations under construction,
including Rosewood Dubai, in the U.A.E. (scheduled to open
by 2011), Rosewood San Miguel de Allende in Mexico (late
2010) and Rosewood Costa Carmel in Costa Rica (2012).
BRANDS/DIVISIONS/AFFILIATES: Besides constructing its own facilities, Rosewood has
Rosewood Dubai acquired existing properties and management contracts,
Rosewood San Miguel de Allende in Mexico
including the Rosewood Inn of the Anasazi in Santa Fe, New
Rosewood Costa Carmel
Rosewood Inn of the Anasazi
Mexico and the San Ysidro Ranch, A Rosewood Resort,
San Ysidro Ranch, A Rosewood Resort located in Santa Barbara, California. Its facilities are
generally small, featuring less than 200 accommodations
ranging from 350-square-foot rooms to 3,200-square-foot
suites. The company uses architecture and decor to attempt
to capture the unique history, geography and culture of each
CONTACTS: Note: Officers with more than one job title may be hotel or resort location. Services offered at Rosewood
intentionally listed here more than once. facilities can include tennis courts, a courtesy car with 5-mile
John M. Scott, CEO radius, unpack and packing services, babysitting services,
Robert Boulogne, COO twice-daily housekeeping with nightly turndown service,
John M. Scott, Pres. pools and fitness centers, as well as shops and various
Ralph Aruzza, VP-Sales dining facilities. Some locations also offer business centers
Sheri Line, Corp. Dir.-Human Resources stocked with computers, printers, faxes and copiers. Eight
Fred Crespo, VP-IT locations also offer spa services, such as exercise training
George Fong, Sr. VP-Architecture & Design and facilities, facials, aromabaths, hydrotherapy, massages,
Susan Aldridge, General Counsel/Sr. VP-Legal
Michael A. Gibb, VP-Oper.
manicures and pedicures. In addition, three hotels and
Alex Alt, VP-Dev. & Strategy resorts also feature private residences, which offer owners
Kersten Rettig, Dir.-Public Rel. the same services and amenities as resort guests. The
Ernest Glidden, Sr. VP-Finance private residences often come fully furnished and feature
Katherine Blaisdell, VP-Construction Dev. floor plan inclusions such as full kitchens, fireplaces, private
Elias Assaly, VP-Oper. Dev. pools and terraces. In 2009, the company has opened its
Gert Kopera, VP-Food & Beverage newest resort, Rosewood Sand Hill, in Menlo Park,
Marcie Lieberman, Sr. Dir.-Oper., Rooms California.
Stephen H. Sands, Chmn.
Peter Finamore, Managing Dir.-Al Faisaliah Rosewood Hotel
James A. Brackensick, Sr. VP-Purchasing
Phone: 214-880-4200 Fax:
Toll-Free: 888-767-3966
Address: 500 Crescent Court, Ste. 300, Dallas, TX 75201 US
SALARIES/BENEFITS:
ROYAL CARIBBEAN CRUISES LTD www.royalcaribbean.com

Global: Hotels: Tour Boats: Y Charter Services: Agents/Reservations: Gambling:
Cruise Line
Rail Tours Royal Caribbean Cruises, Ltd. is a global cruise vacation firm
Online Travel Services serving the contemporary, premium and deluxe cruise
Academic Tours markets, including the budget and luxury segments. With 38
ships offering 84,050 berths, the firm operates five brand
names: Royal Caribbean International; Celebrity Cruises;
Pullmantur; Azamara Club Cruises; and CDF Croisieres de
France. It also has a 50% joint venture investment in TUI
Cruises with TUI AG. Royal Caribbean’s ships have
BRANDS/DIVISIONS/AFFILIATES: itineraries that call on approximately 400 destinations
Royal Caribbean International worldwide. Royal Caribbean International operates 21 ships
Celebrity Cruises
with 56,600 berths, offering cruise itineraries that range from
Pullmantur
Azamara Club Cruises
2-18 nights. Its destinations include Alaska, Asia, Australia,
CDF Croisieres de France Bermuda, Canada, Hawaii, Latin America and New Zealand.
TUI Cruises Its ships offer surf simulators; an interactive water park called
Oasis of the Seas the H2O Zone; Royal Promenades, which are boulevards
Celebrity Xpedition with shopping and dining venues; and ice skating rinks. The
Celebrity Cruises brand targets the higher-end segment of
CONTACTS: Note: Officers with more than one job title may be the industry. It operates nine ships with 17, 650 berths, and
intentionally listed here more than once. its destinations include Alaska, Bermuda and the Panama
Richard D. Fain, CEO Canal. Its ships include spa facilities and a glass-blowing
Brian J. Rice, CFO/Exec. VP studio. It also operates Celebrity Xpedition, a ship that
Harri Kulovaara, Exec. VP-Maritime travels to the Galapagos Islands. Pullmantur serves the
Adam M. Goldstein, CEO/Pres., Royal Caribbean Int'l Spanish, Portuguese and Latin American cruise markets,
William Wright, Sr. VP-Marine Oper., Royal Caribbean Int'l and it operates five ships with 7,650 berths. The ships’
Craig Milan, Pres., Royal Celebrity Tours onboard activities include exercise facilities, swimming pools,
Richard D. Fain, Chmn. beauty salons, gaming facilities and dining venues. Azamara
Michael Bayley, Exec. VP-Int'l
Club Cruises consists of two smaller ships, of about 700
Phone: 305-539-6000 Fax: 305-374-7354 passengers each, that focus on cruises to unique
Toll-Free: destinations, with an emphasis on on-board lectures and fine
Address: 1050 Caribbean Way, Miami, FL 33132-2096 US dining. Its ships sail in Asia, the Mediterranean and the
Panama Canal. CDF Croisieres de France serves the
French market and operates one ship, Bleu de France. It
offers seasonal itineraries to the Mediterranean and the
Caribbean. In December 2009, the company launched
Oasis of the Seas, one of the world’s largest cruise ships.
2009 Sales: $5,889,826 2009 Profits: $162,421 U.S. Stock Ticker: RCL
SALARIES/BENEFITS:
Pension Plan: Y ESOP Stock Plan: Profit Sharing: Top Exec. Salary: $1,000,000 Bonus: $1,178,000
Savings Plan: Stock Purch. Plan: Y Second Exec. Salary: $700,000 Bonus: $532,350
RYANAIR HOLDINGS PLC www.ryanair.com

Airline
Ryanair Holdings PLC operates a low fares scheduled
passenger airline serving short-haul, point-to-point routes
between Ireland, the U.K., Continental Europe and Morocco.
The firm flies from bases at airports in Dublin, London,
Glasgow, Brussels, Frankfurt, Milan, Stockholm, Rome,
Barcelona, Nottingham East Midlands, Liverpool, Shannon,
Pisa, Cork, Marseille, Madrid, Bremen, Dusseldorf, Bristol,
Alicante, Belfast, Bournemouth, Birmingham, Kerry,
BRANDS/DIVISIONS/AFFILIATES: Edinburgh, Reus, Alghero, Cagliari, Trapani, Bologna and
Ryanair, Ltd. Pescara. The company transported 58.6 million passengers
Darley Investments, Ltd.
in 2009 and offers over 1,200 scheduled short-haul flights
Ryanair.com, Ltd.
per day. It serves 145 locations throughout Europe and
Morocco, with an operating fleet of 196 Boeing 737-800s
aircraft flying approximately 845 routes. The firm focuses on
using less-popular regional airports and charging for extra
services, such as on-flight food and baggage handling, as
part of a strategy to keep its fares to a minimum. Booking for
CONTACTS: Note: Officers with more than one job title may be its flights is done almost exclusively online through its web
intentionally listed here more than once. site, which also offers online booking of car rental, hotels,
Michael O'Leary, CEO hostels, tours and travel services, such as travel insurance,
Michael Cawley, COO/Deputy CEO gift vouchers, financial deals and airport transfers. The
Howard Millar, CFO/Deputy CEO company owns wholly-owned subsidiaries Ryanair, Ltd.;
Michael Hickey, Dir.-Eng. Darley Investments, Ltd.; and Ryanair.com, Ltd. Ryanair
Juliusz Komorek, Dir.-Legal Affairs/Corp. Sec also holds a 29% stake in Aer Lingus. In February 2010,
David O’Brien, Dir.-Flight & Ground Oper. Ryanair announced three new Edinburgh routes to Faro,
Juliusz Komorek, Dir.-Regulatory Affairs Paris and Marrakesh. In March 2010, the firm opened its
Ray Conway, Chief Pilot
Edward Wilson, Dir.-Personnel & In-Flight
37th base at Oslo Rygge, with three aircraft and 27 routes.
David Bonderman, Chmn. In May 2010, Ryanair announced plans to create a
maintenance hangar and crew training facility at Frankfurt
Phone: 353-1-8121212 Fax: 353-1-8121213 Hahn Airport. The new facility, which will cost $40.9 million,
Toll-Free: will create up to 200 new jobs. In the same month, the
Address: Dublin Airport, Dublin, Ireland UK company opened its 42nd base at Malta, with one based
aircraft and 19 routes.
2009 Sales: $3,901,340 2009 Profits: $-224,341 U.S. Stock Ticker: RYAAY
2008 Sales: $3,886,630 2008 Profits: $628,610 Int’l Ticker: RY4 Int’l Exchange: Dublin-ISE
SALARIES/BENEFITS:
SABRE HOLDINGS CORP www.sabre-holdings.com

Industry Group Code: 5615E Ranks within this company's industry group: Sales: 1 Profits:
Online Travel Reservations
Travel Marketing Solutions Sabre Holdings Corp., owned by private equity companies
Distribution & Technology Solutions Silver Lake Partners and Texas Pacific Group, is a provider
Consulting Services of travel products and services through its three businesses:
Travelocity, Sabre Travel Network and Sabre Airline
Solutions. Travelocity markets and distributes travel-related
products and services directly to individuals, including leisure
travelers and business travelers, through the
Travelocity.com, LastMinute.com, IgoUgo.com,
BRANDS/DIVISIONS/AFFILIATES: CheapToTravel.com, HolidayAutos.co.uk,
Silver Lake Partners WorldChoiceTravel.com and Zuji.com web sites and contact
Texas Pacific Group
centers. Travelers can access offerings, pricing and
Sabre Travel Network
Travelocity.com LP
information about airlines, hotels, car rental companies,
LastMinute.com cruise lines, vacation and last-minute travel packages and
Sabre Airline Solutions other travel-related services. For business travelers,
GetThere.com Travelocity Business provides GetThere products and other
Cubeless travel services. Sabre Travel Network segment markets and
distributes travel-related products and services through
CONTACTS: Note: Officers with more than one job title may be online and traditional travel agencies and corporate
intentionally listed here more than once. channels. Users of the Sabre system can access
Sam Gilliland, CEO information about, book reservations for and purchase a
Thomas Klein, Pres. variety of travel offerings, including airline trips, hotel stays,
Mark Miller, CFO/Exec. VP car rentals, cruises and tour packages through its key
Paul Rostron, Exec. VP-Human Resources brands, GetThere, Moneydirect, Nexion, SynXis and
Barry Vandevier, CIO TRAMS. Sabre tools allow travel agencies to book travel
Jeffrey Jackson, Exec. VP-Corp. Bus. Dev. online, automate certain processes and manage
Mark Miller, Head-Finance reservations. Additionally, the firm offers distribution and
Hugh Jones, Pres./CEO-Travelocity Global
Sam Gilliland, Chmn.
technology services to hotels. The company’s online
booking portal for agents, MySabre, offers agents and
Phone: 682-605-1000 Fax: suppliers merchandising opportunities at the point of sale.
Toll-Free: Buyers and sellers of travel products may also connect
Address: 3150 Sabre Dr., Southlake, TX 76092 US through Sabre GDS, an online portal with over 400 airlines,
76,000 hotels, 28 car rental companies, 13 cruise lines, 35
railroads and 220 tour operators. Sabre Travel Network also
provides travel services to government agencies. The Sabre
Airline Solutions segment provides passenger management
services; software products and consulting services to
airlines. These products and services target areas such as
planning and scheduling; pricing, revenue and crew
management; airline reservations; and border security. The
firm also operates an online community called Cubeless,
designed improve collaboration between employees within a
company.
2005 Sales: $2,521,255 2005 Profits: $172,152 Parent Company: SILVER LAKE PARTNERS
SALARIES/BENEFITS:
SABRE TRAVEL NETWORK www.sabretravelnetwork.com

Travel Application Service Provider Sabre Travel Network, a subsidiary of Sabre Holdings Corp.,
Online Reservation Systems distributes its travel agency customers’ travel-related
Business-to-Business Travel Services products and services through one of the world’s largest
Marketing Services distribution systems. The network provides travel agency
subscribers with pricing information from airlines, hotels, car
rental companies and cruise lines. Travel agencies with
more than 50,000 locations in over 113 countries on six
continents subscribe to Sabre Global Distribution System
BRANDS/DIVISIONS/AFFILIATES: (GDS), which enables them to make reservations with 28 car
Sabre Holdings Corp rental companies, over 400 airlines, 220 tour operators, 13
Sabre Global Distribution System
cruise lines, 35 railroads and 76,000 hotels worldwide. The
TRAMS
GetThere
system allows users to check schedules, availability, pricing,
Nexion policies and rules as well as make reservations. The Sabre
GetThere.com GDS also provides information on currency, medical and visa
NexionNet.com requirements and weather. The company’s key brands
TRAMS.com include TRAMS (Trams.com), which assists over 11,000
agency locations to increase revenues, optimize customer
CONTACTS: Note: Officers with more than one job title may be management and streamline processes; GetThere
intentionally listed here more than once. (GetThere.com), a leading web-based corporate travel
Greg Webb, Pres. booking tool used by more than 1,000 corporations (including
Sara Garrison, Sr. VP-Prod. & Solutions Dev. more than half of the Fortune 200) and government
Mark Silagy, Sr. VP-Service & Oper. Solutions agencies; and Nexion (NexionNet.com), a host agency that
Jay Jones, Sr. VP-The Americas enables travel professionals to streamline their back-office
Chris Kroeger, Sr. VP/Pres., GetThere operations or work as independent contractors. In March
Martin Cowley, Sr. VP-EMEA 2009, the company launched PowerPlus Profiles, a profile
Phone: 682-605-1000 Fax: management system for travel agencies worldwide.
Toll-Free:
Address: 3150 Sabre Dr., Southlake, TX 76092 US
2005 Sales: $ 2005 Profits: $ Parent Company: SABRE HOLDINGS CORP
SALARIES/BENEFITS:
SANDS REGENT www.sandsregency.com

Casino Hotel
Convention Center Sands Regent owns and operates casinos and related tourist
amenities in Nevada within the Terrible Herbst family of
properties. The company portfolio consists of 12 casinos in
Northern and Southern Nevada and three casinos in
Missouri and Iowa. The company’s marquee operation, the
Sands Regency Casino and Hotel in downtown Reno,
features some 850 hotel rooms and 29,000 square feet of
gaming space. While the company derives most of its
BRANDS/DIVISIONS/AFFILIATES: revenue from its 17 gaming tables, 539 slot machines and
Herbst Gaming Inc sportsbook, it also operates a comedy club, cocktail lounges,
Sands Regency Casino & Hotel
a video arcade and a music lounge. Other services include
Terrible's Gold Ranch Casino & RV Resort
Terrible's Rail City Casino
beauty and gift shops; restaurants and fast-food eateries;
and a 12,000-square-foot convention and meeting center
that accommodates 1,000 people. Some notable properties
include: Terrible’s Gold Ranch Casino & RV Resort in Verdi,
Nevada, 12 miles west of Reno, is the first casino gaming
attraction that travelers encounter on Interstate 80 when
CONTACTS: Note: Officers with more than one job title may be entering Nevada from California, and the last when leaving.
intentionally listed here more than once. Its facilities include an 8,300-square-foot casino with 235 slot
Troy D. Herbst, CEO machines, two restaurants, two bars, a California lottery
Ferenc Szony, Pres. station, an ARCO gas station and a convenience store, as
Mary E. Higgins, CFO well as a 47-space RV park. Terrible’s Rail City Casino in
Sean T. Higgins, General Counsel Sparks, Nevada has approximately 16,600 square feet of
David Ross, COO-Gaming gaming space and features more than 650 slots, six table
Edward J. Herbst, Exec. VP games, keno and a sportsbook. It also has a family-style
Timothy P. Herbst, Chmn./Exec. VP restaurant and a sports bar, with a convenient off-highway
Phone: 702-889-7695 Fax: 702-889-7691 location. In addition, the company operations include
Toll-Free: Terrible Herbst gas stations and convenience stores. Lastly,
Address: 3440 W. Russel Rd., Reno, NV 89118 US the firm’s operations include installation and operation of slot
machines in chain store and street account locations and as
of December 31, 2009, it owned approximately 6,200 slot
machines in chain stores throughout the state of Nevada.
Herbst Gaming, Inc. owns the firm. In March 2009, Herbst
Gaming, Inc. has filed for reorganization of its company
under Chapter 11 bankruptcy protection.
2005 Sales: $81,132 2005 Profits: $3,831 Parent Company: HERBST GAMING INC
SALARIES/BENEFITS:
SAS AB www.sasgroup.net
Airline
Air Cargo SAS AB (SAS) is a European air carrier group that operates
Travel Services primarily in Scandinavia. SAS Scandinavian Airlines serves
Aircraft Maintenance European markets with air travel through several operating
companies: Scandinavian Airlines, which accounted for 21.4
million passengers and 88.5% of 2009 revenues; Wideroe,
which had 2.1 million passengers made up 7.4% of revenue;
and Blue1, which contributed 1.5 million passengers and
4.1% of revenue. Scandinavian Airlines itself is comprised of
BRANDS/DIVISIONS/AFFILIATES: Denmark-based Danmark (SA Danmark); Norway-based
Scandinavian Airlines Danmark Scandinavian Airlines Norge (SA Norge); and Sweden-based
Scandinavian Airlines Norge
Scandinavian Airlines Sverige (SA Sverige). The airline also
Scandinavian Airlines Sverige
SAS Technical Services
serves international destinations in North American and Asia.
SAS Ground Services Wideroe is primarily a regional-based airline, providing
SAS Cargo service to small Norway towns through its fleet of 32
Blue1 turboprop aircraft. Blue1 handles domestic travel in Finland
Wideroe and the rest of Europe through its fleet of regional and short-
range planes. The firm’s Aviation Services segment
CONTACTS: Note: Officers with more than one job title may be provides ground services, cargo services and aircraft
intentionally listed here more than once. maintenance through SAS Ground Services, SAS Cargo and
Mats Jansson, CEO SAS Technical Services respectively. Collectively, the SAS
Mats Jansson, Pres. Group flew 24.5 million passengers in 2009. SAS is a
Mats Lonnqvist, CFO/Deputy Pres. member of the Star Alliance code-sharing partnership, linking
Henriette Fenger Ellekrog, Exec. VP-Corp. Human Resources it to Air Canada, Lufthansa and United Airlines, among
Mats Lonnkvist, General Counsel/Sr. VP others.
Henriette Fenger Ellekrog, Exec. VP-Strategy
Henriette Fenger Ellekrog, Exec. VP-Corp. Comm.
John S. Dueholm, Deputy CEO/Deputy Pres.
Benny Zakrisson, Exec. VP-SAS Individual Holdings
Phone: 46-8-797-0000 Fax: 46-8-797-1603
Toll-Free:
Address: Frosundaviks Alle 1, Stockholm, SE-195 87 Sweden
2008 Sales: $7,346,540 2008 Profits: $87,840 Int’l Ticker: SAS Int’l Exchange: Stockholm-SSE
SALARIES/BENEFITS:
SCANDIC HOTELS AB www.scandichotels.com

Hotels
Scandic Hotels AB, which is owned by private equity firm
EQT Partners AB, is one of Scandinavia’s largest hotel
operators. The firm has approximately 151 hotels located in
10 countries: Sweden, Norway, Finland, Denmark, Estonia,
Germany, Belgium, Poland, the Netherlands and Lithuania.
Every year, Scandic Hotels serve over 8 million guests.
Scandic Hotels has a long history of being environmentally
conscious, and all of its Swedish hotels carry the Swan eco-
BRANDS/DIVISIONS/AFFILIATES: label, a certification earned for effort and results toward
Hotel Rivoli sustainable practices. Scandic also has partnerships with
Hotel Linnea
numerous hotel, travel and entertainment companies to
Hotel Salpaus
provide more options to its customers. In an effort to simplify
services for customers, Scandic Hotels’ pricing plan offers
two price levels: early and flex. Early means a reduced price
reservation without the option to cancel or change, while flex
is a higher, flexible reservation price. The company hopes
expand and operate a total of 200 hotels within the next few
CONTACTS: Note: Officers with more than one job title may be years. In February 2010, Scandic Hotels and The Lunde
intentionally listed here more than once. Group agreed to open a new hotel in Lindesnes, Norway. In
Frank Fiskers, CEO March 2010, the firm agreed to acquire the Finland-based
Frank Fiskers, Pres. Hotel Rivoli, Hotel Linnea, Hotel Salpaus and a hotel under
Gunilla Rudebjer, CFO construction from Next Hotels Finland Oy.
Roger Olofsson, Sr. VP-Human Resources
Thomas Engelhart, Sr. VP-Commercial Oper.
Jessica Agert, Mgr.-Media Rel.
Gunilla Rudebjer, Sr. VP-Finance
Martin Creydt, Sr. VP-Hotel Oper.
Ulrika Kjellstrom Attar, Mgr.-Brand Experience
Vagn Sørensen, Chmn.
Phone: 46-85-17-350-00 Fax: 46-85-17-350-11
Toll-Free:
Address: Halsingegatan 40, Stockholm, SE-102 33 Sweden
2009 Sales: $838,890 2009 Profits: $78,180 U.S. Stock Ticker: Private
2005 Sales: $ 2005 Profits: $ Parent Company: EQT PARTNERS AB
SALARIES/BENEFITS:
SEARS CANADA INC www.sears.ca

Department Stores
Travel Agencies Sears Canada, Inc. is a multi-channel retail network in
Parts and Service Network Canada. The company operates through two business
Portrait Studios segments. The Merchandising Operations segment includes
Floor Coverings the sales of goods and services through its Full-Line, Sears
Appliance Stores Home, Appliances and Mattresses, Cantrex Group, Inc. and
wholly-owned subsidiary Corbeil Electrique, Inc. retail units,
as well as catalogue and Internet operations. The Real
Estates Joint Venture Operations segment includes income
BRANDS/DIVISIONS/AFFILIATES: from the company’s joint venture interests in shopping
Sears Travel centers across Canada. The firm operates 122 department
Flowers by Sears
stores, which offer a broad range of merchandise including
Sears Appliances and Mattresses
Excell Duct Cleaning, Inc.
apparel, home fashions and appliances; 186 locally-owned
S.L.H. Transport dealer stores, offering major appliances, home electronics,
Sears Home lawn and garden equipment and home furnishings; 48 Sears
Cantrex Group, Inc. Home stores; 13 Sears Home Services showrooms; 22 Floor
Corbeil Electrique, Inc. Covering Centers; 4 Appliances and Mattresses stores; 12
outlet stores; 108 Sears Travel offices; 30 Corbeil appliance
CONTACTS: Note: Officers with more than one job title may be stores; 1,853 catalogue merchandise pick-up locations; and
intentionally listed here more than once. a nationwide home maintenance, repair and installation
Dene L. Rogers, CEO network. In addition, the company publishes the largest
Dene L. Rogers, Pres. general merchandise catalogue in Canada, issued to more
Allen Ravas, CFO/Sr. VP than 3.6 million households, and offers shopping online at
Dennis Singh, Sr. VP-Retail Stores www.sears.ca. Sears offers many specialty services,
William C. Crowley, Chmn. including a parts and service network; travel offices; hair care
Tim Flemming, Sr. VP-Corp. Procurement & Supply Chain centers; optical services; health food shops; portrait studios;
Phone: 416-362-1711 Fax: income tax services; carpet; upholstery and air duct cleaning;
Toll-Free: 800-267-3277 car rentals; Flowers by Sears; and home installed products
Address: 290 Yonge St., Ste. 700, Toronto, ON M5B 2C3 and services. Sears Travel has 83 private travel agents and
Canada offers online travel service at Searstravel.ca as well as
through the toll-free number 1-866-Fly-Sears. Sears also
owns S.L.H. Transport, a trucking fleet operation comprising
more than 620 trucks. In April 2010, the company opened
four new dealer stores in Port Colborne, Ontario; Lacombe,
Alberta; Melville, Saskatchewan; and Salt Spring Island,
British Columbia.
2008 Sales: $5,186,400 2008 Profits: $261,450 Int’l Ticker: SCC Int’l Exchange: Toronto-TSX
SALARIES/BENEFITS:
Pension Plan: ESOP Stock Plan: Profit Sharing: Top Exec. Salary: $ Bonus: $456,505
SHANGRI-LA ASIA LTD www.shangri-la.com

Hotels, Luxury
Property Management Shangri-La Asia, Ltd. is an investment holding company that
Health Spas owns and manages hotels and resorts, primarily under the
Golf Courses Shangri-La, Rasa, Summer Palace, Shang Palace and
Traders brands. Its portfolio consists of 65 luxury resorts
and hotels located in Australia, China, Hong Kong, the Fiji
Islands, India, Indonesia, Malaysia, the Republic of Maldives,
Myanmar, Oman, the Philippines, Singapore, Taiwan,
Thailand, the United Arab Emirates and Canada. Shangri-La
BRANDS/DIVISIONS/AFFILIATES: owns and manages 47 hotels (consisting of roughly 24,000
Shangri-La rooms); manages 17 hotels owned by third parties (5,881
Rasa
rooms); and owns one additional hotel managed by a third
Summer Palace
Shang Palace
party. In addition, the firm’s 18 Chi Spa locations, inspired
Traders by the Shangri-La legend and located at Shangri-La hotels in
Chi, The Spa at the Shangri-La 11 countries, feature a variety of treatments and therapies
Shangri-La Hotel (Malaysia) Berhad derived from Chinese, Thai and other Asian traditions.
Shangri-La Hotel Public Company Limited Subsidiaries Shangri-La Hotel (Malaysia) Berhad and
Shangri-La Hotel Public Company Limited are engaged in
CONTACTS: Note: Officers with more than one job title may be the operation of hotels, resorts, golf courses and related
intentionally listed here more than once. facilities in Malaysia and Thailand, respectively. Shangri-La
Rao Madhu, CEO/Managing Dir. Asia has whole or partial interests in approximately 20
Greg Dogan, COO projects currently in development, including new hotels in
S. S. Mohan Ram, Group Financial Controller China, Singapore, Mongolia, Malaysia, India, Qatar, Turkey,
Kent Zhu, Group Dir.-Sales & Mktg. the U.K., France, Austria, Canada and Russia. In February
June Ng, Group Dir.-Human Resources 2009, Shangri-La began offering free Internet to all hotel
Anand Rao, CIO guests, with access available in guestrooms, function areas
Harold Lee, Group Dir.-Eng. and on-site restaurants and lounges. In March 2009, the
Ching Leun Teo, Corp. Sec.
Vincent Leung, VP-Finance
company opened two new hotels: the Shangri-La Hotel,
Ben Lui, Group Dir.-Projects Tokyo and Shangri-La’s Boracay Resort and Spa, in the
Jean Michel Offe, Group Dir.-Food & Beverage Philippines. Later in 2009, three additional new hotels were
Brenden Inns, VP-Brand Comm. opened: Shangri-La Maldives, in the Republic of Maldives,
Caroline Cheah, Group Dir.-Rooms and Shangri-La Wenzhou and Shangri-La Ningbo, both in
Edward Kuok Khoon Loong, Chmn. China. In early 2010, the firm opened its new Shangri-La
Bernhard Haechler, VP/Gen. Mgr.-Shangri La Hotel Dubai Guilin property in China.
Phone: 852-2599-3000 Fax: 852-2599-3131
Toll-Free:
Address: 20F Tower 1, Enterprise Square 5, 38 Wang Chiu Rd.,
Hong Kong, China
2009 Sales: $1,230,000 2009 Profits: $255,500 U.S. Stock Ticker: SHALF
2008 Sales: $1,353,300 2008 Profits: $165,900 Int’l Ticker: 0069 Int’l Exchange: Hong Kong-HKEX
2005 Sales: $842,000 2005 Profits: $ Parent Company:
SALARIES/BENEFITS:
SHANGRI-LA HOTELS & RESORTS www.shangri-la.com

Hotels & Resorts
Spas Shangri-La Hotels & Resorts is a Hong-Kong based luxury
Recreational Clubs hotel group operating 64 hotels and resorts in the North
American, Middle East and Asia-Pacific regions. The
company has 28 locations on mainland China; eight in
Malaysia; five in the Philippines; four in the United Arab
Emirates; two in Hong Kong, Indonesia, Singapore, Taiwan,
Thailand, and Australia; and one in each of India, Japan, the
Republic of Maldives, Oman, Canada, and Fiji. The
BRANDS/DIVISIONS/AFFILIATES: company has four distinct hospitality brands: Shangri-La
Shangri-La Hotels Hotels, Shangri-La Resorts, Traders Hotels, and CHI, The
Shangri-La Resorts
Spa. Shangri-La Hotels are five-star luxury hotels situated in
CHI Spas
Traders Hotels
the heart of large cities across Asia and the Middle East,
Shangri-La Asia Ltd. such as Beijing, New Delhi, Tokyo, Dubai and Abu Dhabi.
Shangri-La Hotel Berhad Shangri-La Resorts are five-star luxury resorts in tropical
Shangri-La Hotel Public Company Ltd. settings in Malaysia, the Philippines, the Republic of
Traders Yangon Company Ltd. Maldives, Oman, and Fiji. The company’s value brand,
Traders Hotels, is targeted toward business travelers and the
CONTACTS: Note: Officers with more than one job title may be budget-conscious leisure traveler. Its CHI day spas are
intentionally listed here more than once. located within Shangri-La locations across the world with
Khoon Ean Kuok, CEO large individual treatment suites that offer various types of
Greg Dogan, COO massage, facials and other relaxation services. Traders
Kent Zhu, Group Dir.-Sales & Mktg. Hotels are located in China, Malaysia, Myanmar, the
June Ng, Group Dir.-Human Resources Philippines, Singapore and the United Arab Emirates. The
Anand Rao, CIO company also owns operates Aberdeen Marina Club in Hong
Harold Lee, Group Dir.-Eng. Kong and Xilin Golf and Country Club in Shenzhen, China.
Ching Leun Teo, Sec. In April 2010, the company announced an agreement to
Nelson Chu, Group Dir.-Planning & Design
S.S. Mohan Ram, Controller
manage the Shangri-La Hotel, Istanbul, the company’s first
Ben Lui, Group Dir.-Projects hotel in Turkey, which will open in April 2012. In May 2010, it
Jean Michel Offe, Group Dir.-Food & Beverage disclosed plans to open two new hotels in the Jiangsu
Caroline Cheah, Group Dir.-Rooms Province in China in 2012: Shangri-La Hotel, Nanjing and
Vincent Leung, VP-Finance Shangri-La Hotel, Yangzhou. Later that same month,
Khoon Ean Kuok, Chmn. Shangri-La announced plans to open a new hotel in Lhasa,
Phone: 852-2599-3000 Fax: 852-2599-3131 the capital of the Tibetan Autonomous Province of China, in
Toll-Free: 400-120-5900 2012.
Address: 38 Wang Chiu Rd., 20/F Tower 1, Hong Kong, China
2008 Sales: $ 2008 Profits: $ Int’l Ticker: SHMB Int’l Exchange: Bangkok-BAK
SALARIES/BENEFITS:
Pension Plan: Y ESOP Stock Plan: Profit Sharing: Top Exec. Salary: $542,000 Bonus: $1,548,000
SHUN TAK HOLDINGS LIMITED www.shuntakgroup.com

Global: Hotels: Y Tour Boats: Y Charter Services: Agents/Reservations: Gambling: Y
Investment Holding Company
High-Speed Ferry Services Shun Tak Holdings Limited is a publicly traded Hong Kong-
Real Estate Investment based conglomerate with core businesses in the
Hotel Management transportation, property, investments and hospitality sectors.
Casino Management The transportation segment is operated through the joint
venture, Shun Tak-China Travel Ship Management Limited,
which is known under the brand name, TurboJET. The
company’s shares ownership of TurboJET with China Travel
International Investment Hong Kong Limited. The segment
BRANDS/DIVISIONS/AFFILIATES: also includes subsidiary Far East Hydrofoil Co. Ltd., which
Far East Hydrofoil Co. Ltd. offers 24-hour-a-day passenger ferry service between Hong
Shun Tak-China Travel Ship Management Limited
Kong and Macau. The company operates bus services in
TuboJET
Belcher’s (The)
Macau and the Guangdong province through joint venture,
Sociedade de Turismo e Diversoes de Macau, S.A. Shun Tak & CITS Coach (Macao) Limited. Shun Tak’s
Shun Tak Business Centre property division develops and invests in property in Hong
Shun Tak Hospitality Services Limited Kong and Macau. Its major interests in residential and
Liberte commercial properties include Nova City, one of the largest
luxury property developments in Macau; The Belcher’s, a
CONTACTS: Note: Officers with more than one job title may be complex of six residential towers on a retail podium that
intentionally listed here more than once. covers 2.9 million square feet; Liberte, a complex of seven
Pansy Ho, Managing Dir. residential towers on a retail podium that covers 1.9 million
Daisy Ho, CFO/Deputy Managing Dir. square feet; and Shun Tak Business Centre, an office and
Pansy Ho, Exec. Dir.-Strategic Dev. retail property that covers 521,467 square feet. The group’s
Maisy Ho, Exec. Dir.-Planning & Oper., Property Mgmt. Div. investments segment has interests in the Sociedade de
David Shum, Exec. Dir. Turismo e Diversoes de Macau, S.A. (SDTM), which owns
Michael Ng, Exec. Dir. the Macau Tower Convention & Entertainment Centre. Shun
Ambrose So, Exec. Dir. Tak’s hospitality segment, operated by Shun Tak Hospitality
Stanley Ho, Chmn.
Services Limited, is engaged in hotel and casino
Phone: 852-2859-3111 Fax: 852-2857-7181 management, with a 50% interest in Mandarin Oriental; a
Toll-Free: 34.9% interest in the Westin Resort Macau; and a 70%
Address: Penthouse, 39 Fl. West Tower, 200 Connaught Rd., interest in the Hong Kong SkyCity Marriott Hotel. In
Hong Kong, China December 2009, the firm announced the opening of One
Central Macau, a mixed-use, waterfront development
featuring luxury apartment, hotel and retail facilities,
developed jointly with HongKong Land Limited.
2008 Sales: $561,240 2008 Profits: $14,860 Int’l Ticker: 0242 Int’l Exchange: Hong Kong-HKEX
SALARIES/BENEFITS:
SILVERSEA CRUISES www.silversea.com

Cruise Line
Silversea Cruises is a cruise line operating five ships and
catering to the ultra-luxury cruise market. The company
offers cruise itineraries in the Mediterranean, Northern
Europe, the Baltic, East Asia, the South Pacific, South
America, the Amazon, Mexico, the Caribbean, Africa, the
Indian Ocean, the U.S. Pacific coast and Alaska. It also
markets several transoceanic cruises between the U.K.,
Spain, Africa and North America. Its ships are sized for
BRANDS/DIVISIONS/AFFILIATES: visiting smaller ports and out of the way destinations, with
Silver Cloud accommodations for between 132 and 540 passengers per
Silver Wind
ship. Silversea currently has five ships, including the Silver
Silver Shadow
Silver Whisper
ship line and one expedition ship. The company’s four
Silver Spirit original ships, Silver Cloud, Silver Wind, Silver Shadow and
Prince Albert II Silver Whisper, are designed to house fewer guests while
still providing larger cruise ship amenities, such as show
lounges featuring nightly entertainment, casinos, spas and
fitness facilities. Prince Albert II, carries only 132 guests and
CONTACTS: Note: Officers with more than one job title may be has an ice-rated hull, which will allow the company to extend
intentionally listed here more than once. its operations to Antarctica. Silver Spirit is a 540-guest ultra-
Kenneth W. Watson, COO/Exec. VP luxury vessel. The firm’s itineraries feature extensive, multi-
Linda Schultes, VP-Mktg. day luxury excursion options to on-shore attractions.
Fabio Agnosti, CIO/VP Silversea also offers specialty cruises and attractions such
Brad Ball, Dir.-Media Rel. as extended voyages up to 109 days, wine tasting cruises,
Alvarino Biasotti, Worldwide Financial Controller culinary cruises, presentations by famous explorers and
Cait Gargett, Dir.-Media Rel., APAC authors, and golf-oriented instruction and excursions.
Maria Francesca Lauro, Dir.-Media Rel., Continental Europe Voyages often feature lecturers or celebrities, which in the
Anil Swarup, Dir.-Media Rel., U.K., Ireland & Middle East
Manfredi Lefebvre d’Ovidio, Chmn.
past have included Spa Chef Jacky Oberti, actor John
Steve Tucker, VP-Field Sales, North America Lithgow and the geologist Jon Vidar Sigurdsson. The
company holds partnerships with other luxury brands, such
Phone: 377-9770-2424 Fax: 377-9770-2428 as Acqua di Parma, Taj Hotels and Loro Piana. In
Toll-Free: December 2009, the Silver Spirit ship made its debut on the
Address: Gildo Pastor Ctr. 7, Rue du Gabian, Monte Carlo, seas. In July 2010, the company added Australia to its
98000 Monaco cruise list.
SALARIES/BENEFITS:
SINGAPORE AIRLINES LTD www.singaporeair.com

Airline
Regional Airline Singapore Airlines is engaged in passenger and air cargo
Tour Packages transportation. It operates in 41 countries to over 69
Engineering Services destinations spanning in five continents, with a fleet of 106
Cargo Services passenger carriers. The airline was the first to use the new
Airbus A380, a next-generation superjumbo passenger jet.
The company runs the world’s longest non-stop commercial
flight, from Singapore to New York, and offers other unique
routes, such as direct flights from Singapore to South Africa.
BRANDS/DIVISIONS/AFFILIATES: The firm owns a number of subsidiaries through which it
SIA Cargo conducts its operations. SilkAir is a regional airline that flies
Star Alliance
standard and charter flights to 30 destinations within Asia.
SilkAir
Tradewinds
Tradewinds offers tour and discount travel packages
SIA Engineering Company worldwide, including corporate conventions, special interest
trips and educational excursions. SIA Engineering Company
provides engineering services to over 85 air carriers
worldwide. SIA Cargo carries freight to over 80 destinations
worldwide and is a member of the Star Alliance. The
CONTACTS: Note: Officers with more than one job title may be company’s loyalty program, KrisFlyer, offers various benefits
intentionally listed here more than once. for mileage traveled, including free trips and priority service.
Chew Choon Seng, CEO The average age of the firm’s fleet is approximately six
Bey Soo Khiang, Sr. Exec. VP-Mktg. & Corp. Svcs. years. In September 2009, Singapore Airlines
Ng Chin Hwee, Exe. VP-Human Resources deconsolidated its ground handling subsidiary, Singapore
Tan Chik Quee, Sr. VP-Commercial Tech. Airport Terminal Services Group.
Yap Kim Wah, Sr. VP-Prod. & Services The company offers its employees profit sharing bonuses
Mervyn Sirisena, Sr. VP-Eng.
Ethel Tan Mei Lian, Sec.
and an annual free air-ticket to any Singapore Airlines
Mak Swee Wah, Exec. VP-Oper. & Svcs. destination.
Ng Chin Hwee, Exec. VP-Planning
Chan Hon Chew, Sr. VP-Finance
Woon Hin Yong, CEO-Singapore Airport Terminal Services, Ltd.
William Tan Seng Koon, Pres./CEO-SIA Eng. Co., Ltd.
Tan Kai Ping, Pres., Singapore Airlines Cargo Pte. Ltd.
Lee Lik Hsin, Regional VP-North Asia
Stephen Lee Ching Yen, Chmn.
Paul Tan Wah Liang, Regional VP-Europe
Phone: 65-6541-5880 Fax: 65-6545-6083
Toll-Free:
Address: Airline House, 25 Airline Rd., Singapore, 819829
Singapore
2008 Sales: $11,060,910 2008 Profits: $1,471,210 Int’l Ticker: S55 Int’l Exchange: Singapore-SIN
SALARIES/BENEFITS:
SIX FLAGS INC www.sixflags.com

Theme Parks
Six Flags, Inc. is a leading regional theme park operator, with
19 operating parks in the U.S., one park in Mexico and one
park in Canada. The firm’s parks had a combined
attendance during 2009 of approximately 24 million and offer
state-of-the-art and traditional thrill rides; water attractions;
themed areas; concerts and shows; restaurants; game
venues; and retail outlets. Its operating parks offer an
aggregate of over 800 rides, including over 120 roller
BRANDS/DIVISIONS/AFFILIATES: coasters, during 2009. Six Flags holds exclusive long-term
Six Flags Discovery Kingdom licenses for theme park usage of certain Warner Bros. and
Six Flags Wild Safari
DC Comics characters, including Bugs Bunny, Daffy Duck,
Six Flags Great Adventure
Tweety Bird, Yosemite Sam, Superman and Batman
throughout the U.S. (excluding the Las Vegas metropolitan
area), Canada and Mexico. In addition, its has certain rights
to use the Hanna-Barbera and Cartoon Network characters,
including Yogi Bear, Scooby-Doo and The Flintstones. The
company's theme parks include Six Flags Discovery
CONTACTS: Note: Officers with more than one job title may be Kingdom in California, featuring marine and land animal
intentionally listed here more than once. exhibits; Six Flags Wild Safari in New Jersey, a 350 acre
Al Weber, Jr., Interim CEO drive-through safari; and Six Flags Great Adventure in New
Al Weber, Jr., Pres. Jersey, its largest park. Six Flags maintains a strategic
Jeff Speed, CFO/Exec. VP alliance with Tatweer, a member of Dubai Holding, to
Mike Antinoro, Exec. VP-Entertainment & Mktg. develop thrill-driven theme parks in the Middle East. In June
Andrew Schleimer, Exec. VP-In-Park Svcs. & Strategic Dev. 2009, the firm elected to file for bankruptcy, largely due to a
Mark Quenzel, Exec. VP-Park Strategy & Mgmt. massive debt load.
Lou Koskovolis, Exec. VP-Corp. Alliances
Daniel M. Snyder, Chmn. Six Flags offers its employees spot bonuses, college
scholarship opportunities, flexible scheduling and health
Phone: 212-652-9403 Fax: 405-475-2555 benefits.
Toll-Free:
Address: 1540 Broadway, 15th Fl., New York, NY 10036 US
2009 Sales: $912,861 2009 Profits: $-229,167 U.S. Stock Ticker: SIXF
SALARIES/BENEFITS:
SIXT AKTIENGESELLSCHAFT ag.sixt.com

Automobile Rental
e-Commerce Sixt Aktiengesellschaft, along with its subsidiaries, provides
Automobile Leasing automobile rentals, full-service leasing, used car sales and e-
Used Car Sales commerce solutions in over 85 countries throughout the
Fleet Management world. Together with its licensees and partners, the
Insurance Services company has a worldwide presence of 3,500 service points,
with 1,923 rental locations worldwide, including 530 in
Germany. The company operates through two business
units. The vehicle rental unit rents automobiles, including
BRANDS/DIVISIONS/AFFILIATES: cars, trucks and holiday cars to corporate and private
SIXTI GmbH customers; it also offers a limousine service and used car
Sixt Leasing AG
sales. It possesses one of the largest fleets of BMW and
Sixt VIP Services GMBH
Sixt SAS
Mercedes Benz vehicles in the world. SIXTI GmbH, a
United Rental Group, Ltd. subsidiary of Sixt, offers no-frills car rental with rates as low
Europa Service Car, Ltd. as about $14 per day. SIXTI provides customers with Smart
Car and Ford Fiesta for its MicroDrive service, and Ford
Focus and Peugeot 307 models for its slightly more
expensive Mididrive service. The other business unit is the
CONTACTS: Note: Officers with more than one job title may be leasing unit, which provides a broad range of leasing
intentionally listed here more than once. services, including pure-play finance leasing, full-service
Detlev Patsch, COO leasing, fleet management, fleet consulting, billing and
Julian zu Pulitz, CFO reporting. Sixt’s online platform offers access to its vehicle
Frank Feist, Dir.-Sales rental and leasing offers, the sale of new and used vehicles,
Julian zu Pulitz, Controller travel management and insurance services. The company
Thierry Antinori, Deputy Chmn.-Supervisory Board has partnership collaborations with various airlines and hotel
Gunter Thielen, Chmn.-Supervisory Board groups worldwide. In November 2009, the company
Erich Sixt, Chmn. partnered with Traveldoo to provide its service and its entire
Detlef Krehahn, VP-Int'l Franchise
car rental fleet for direct online access and purchase. In
Phone: 49-89-744444-260 Fax: 49-89-744448-4260 March 2010, the company expanded its North African
Toll-Free: operations into Libya with services in Tripoli. In July 2010,
Address: Zugspitzstrasse 1, Pullach im Isartal, 82049 Germany Sixt added the high-performance Germany luxury brand
Porsche to its roster of rental cars.
Sixt offers all its employees a company car. The firm prefers
internal promotion to external recruitment and offers
continuous training and development programs for its
workers.
2008 Sales: $2,518,570 2008 Profits: $123,090 Int’l Ticker: SIX2 Int’l Exchange: Frankfurt-Euronext
SALARIES/BENEFITS:
SKYWEST INC www.skywest.com

Airline-Regional
Air Freight SkyWest, Inc. is a holding company that operates two
independent, wholly-owned subsidiaries, SkyWest Airlines,
Inc. and Atlantic Southeast Airlines, Inc. (ASA). SkyWest
Airlines and ASA are regional airlines offering scheduled
passenger service with over 2,300 daily departures to
roughly 217 destinations in the U.S., Canada, Mexico and
the Caribbean. Substantially all of the company’s flights are
operated as Delta Connection, United Express or Midwest
BRANDS/DIVISIONS/AFFILIATES: Connect under code-share arrangements with Delta Air
Delta Connection Lines, United Airlines and Midwest Airlines. The airlines
United Express
generally provide regional flying to partners under long-term,
SkyWest Airlines, Inc.
Atlantic Southeast Airlines, Inc.
fixed-fee code-share agreements. Among other features of
Midwest Connect the fixed-fee agreements, partners generally reimburse the
companies for specified direct operating expenses, including
fuel expense, which is passed through to the partners, and
pay them a fee for operating the aircraft. SkyWest Airlines
provides regional jet and turboprop service in the Western
CONTACTS: Note: Officers with more than one job title may be U.S. Its fleet consists of 21 CRJ900s, 79 CRJ700s, 138
intentionally listed here more than once. CRJ200s and 51 Brasilia turboprops. ASA provides regional
Jerry C. Atkin, CEO jet service primarily in the U.S. east of the Mississippi River.
Russell A. Childs, COO It offers more than 780 daily scheduled departures. ASA’s
Russell A. Childs, Pres. fleet consists of 10 CRJ900s, 38 CRJ700s and 112
Bradford R. Rich, CFO/Exec. VP CRJ200s.
Lori Hunt, VP-People Employees are offered medical, dental and vision coverage;
James B. Jensen, VP-IT
Eric D. Christensen, Corp. Sec.
a flexible spending plan; a 401(k) plan; an employee stock
Klen Brooks, VP-Flight Oper. purchase plan; an educational savings plan; disability
Eric D. Christensen, VP-Planning coverage; life and AD&D insurance; legal and financial
Eric Woodward, Controller/VP planning services; an employee assistance program; credit
Russell A. Childs, Pres./COO-SkyWest Airlines union membership; an travel discounts on airfare, cruises,
James K. Boyd, VP-Customer Service hotels, car rentals and theme parks.
H. Michael Gibson, VP-Maintenance
Jerry C. Atkin, Chmn.
Phone: 435-634-3000 Fax: 435-634-3105
Toll-Free:
Address: 444 S. River Rd., St. George, UT 84790 US
2009 Sales: $2,613,614 2009 Profits: $83,658 U.S. Stock Ticker: SKYW
SALARIES/BENEFITS:
SMITHS DETECTION www.smithsdetection.com

Baggage Inspection Systems
Cargo Inspection Systems Smiths Detection, formerly Smiths-Heimann, is a subsidiary
X-Ray Equipment of the Smiths Group that develops, manufactures and sells
Explosive Detection Equipment threat detection and screening technologies for military,
Biometric Identification homeland security and transportation applications. The
Diagnostic Equipment company’s technologies are used to detect and identify
explosives, narcotics, weapons, chemicals, biohazards and
contraband. Smiths Detection is one of five operational
areas of the Smiths Group, a general technologies developer
BRANDS/DIVISIONS/AFFILIATES: and manufacturer. Smiths Detection separates its products
Smiths Group into six segments: transportation, critical infrastructure, ports
Smiths-Heimann
and borders, emergency responders, military and
diagnostics. Transportation products are based largely on
trace detection and X-ray screening technologies, and
include air cargo, passenger checkpoint, checked baggage,
customs screening, perimeter fence and mass transit
solutions. Critical infrastructure products include access
control checkpoints, mail screening and loading dock and
CONTACTS: Note: Officers with more than one job title may be HVAC system monitoring solutions. Ports and borders
intentionally listed here more than once. products include container, mobile cargo and freight
Chris Gane, COO screening, passenger terminal, luggage inspection and
Stephen Phipson, Pres. general security solutions. The emergency responders
Pennie Boyko, Dir.-Human Resources segment consists of identification, surveillance and
Ryan Roney, General Counsel communication equipment for emergency responders,
Bernhard Semling, Dir.-Strategy HAZMAT teams, law enforcement and federal and local
Bernhard Semling, Dir.-Comm. government agencies to use during a toxic threat. Military
Brian Jones, Dir.-Investor Rel. products include advanced integrated sensing technologies
Ian Vallance, Dir.-Finance
Magnus Ovilius, VP-Gov't Rel.
for personal protection, decontamination, chemical and
Bill Mawer, Pres., Diagnostics biological detection and protective shelters. Diagnostics
Cherif Rizkalla, Pres., Security & Inspection products are marketed for veterinary and clinical diagnostic
Mal Maginnis, Pres., Global Military & Emergency Responders applications. Smiths Detection sells to over 100 markets
Tony McEnroe, Pres., Asia Pacific around the world. In May 2010, the firm opened a new office
Phone: 44-19-2369-6555 Fax: 44-19-2369-6559 in New Jersey as the headquarters for its Homeland Security
Toll-Free: sales and marketing and as global service organization,
finance and administration for the Americas.
Address: 64 Clarendon Rd., Watford, WD17 1DA UK
Smiths Detection offers employees medical, dental and
prescription drug plans; flexible spending accounts;
retirement account plans; tuition reimbursement; an
employee assistance program; and credit union membership.
2006 Sales: $87,400 2006 Profits: $ Fiscal Year Ends: 7/31
2005 Sales: $ 2005 Profits: $ Parent Company: SMITHS GROUP PLC
SALARIES/BENEFITS:
SNCF GROUP (THE) www.sncf.com

Railroad
Railway Maintenance & Engineering The SNCF Group is France’s state-owned railway
Freight Services corporation, encompassing 19,100 miles of track and 4,000
Bus Lines stations Europe-wide. The firm divides its business into five
Subways branches: Infrastructure; Proximities; Voyages; Geodis; and
Consulting Gares & Connections. The Infrastructure branch operates
and manages the railway system’s building and
maintenance. The Proximities branch provides public urban,
outer urban and regional transport for daily commuters. This
BRANDS/DIVISIONS/AFFILIATES: branch includes the TER regional express trains in France
SNCF Group along with urban and suburban trains. The Voyages branch
Geodis
operates long distance, high-speed passenger rail
Eurostar
Thalys
transportation, including the TGV, Teoz, Eurostar, Thalys
TGV and Lyria. Its scope of service comprises France, Spain, the
Lyria U.K., Belgium, Luxembourg, the Netherlands, Germany,
Groupe AREP Switzerland and Italy. It also maintains the travel website
Groupe A2C voyages-sncf, which provides travel arrangement and
booking services. Geodis is responsible for managing the
CONTACTS: Note: Officers with more than one job title may be transportation of freight, the global logistics chain operation
intentionally listed here more than once. in 120 countries and manages the assets of the SNCF
Guillaume Pepy, Pres. Group. Finally, the Gares & Connections portion manages
Francois Nogue, Dir.-Human Resources the 3,000 train stations in France and their development.
Stephane Wheel, General Sec. The branch operates several subsidiaries including; Groupe
David Azema, Dir.-Strategy AREP for architecture and urban development, which
Patrick Ropert, Dir.-Comm. operates internationally, Groupe A2C for the
David Azema, Dir.-Finance commercialization of station space and Parvis. The group
Jean-Pierre Farandou, Dir.-Proximities also has share holdings in several international railway
Barbara Dalibard, Dir.-SNCF Voyages
Pierre Izard, Dir.-SNCF Infra
companies, including a majority stake in Keolis operating in
Guillaume Pepy, Chmn. the U.K. and a 20% share in NTV, Italy’s high-speed railway
Mireille Faugère, Dir.-Travelers France, Europe developer.
Phone: 33-1-53-42-92-16 Fax: 33-1-53-42-92-70
Toll-Free:
Address: 34 rue du Commandant Mouchotte, Paris, 75669
France
SALARIES/BENEFITS:
SNOWDANCE LLC www.ascutney.com

Ski Resort
Time Shares & Condominiums Snowdance LLC owns the Snowdance Vacation Club and
Spa Services Ascutney Mountain Resort, a ski resort located in
Summer Activities Brownsville, Vermont, approximately four hours from New
York City. Ascutney is a four-season resort with 57 trails, six
chairlifts and diverse terrain. Ascutney’s 95% overall
snowmaking coverage is the highest figure in Vermont. The
area receives approximately 200 inches of snow per year.
The summit’s elevation is 2,520 feet, and the mountain has
BRANDS/DIVISIONS/AFFILIATES: significant amounts of runs for the novice, intermediate and
Ascutney Mountain Resort advanced skier. The resort features a 215-room full-service
Interval International
hotel that includes a fully equipped sports/fitness center as
Snowdance Vacation Club
well as a deluxe spa. Other amenities include cross-country
and snowshoe trails, a terrain park with sound system, a
teens-only club and a theater showing new release family
films. Ascutney offers summer activities including mountain
biking, tennis and miniature golf, with horseback riding,
canoeing, antiquing and many additional restaurants nearby.
CONTACTS: Note: Officers with more than one job title may be The resort also accommodates events such as group ski
intentionally listed here more than once. sales, reunions, meetings, conferences and weddings. In
John Plausteiner, Gen. Mgr. addition the firm provides catering services. Through its
Steven Plausteiner, Pres. Snowdance Vacation Club, the company sells weekly
Susan Plausteiner, CFO vacation ownership intervals in the resort's two- and three-
Bill Henne, Dir.-Mktg. bedroom condominiums. Through this exchange system,
Susan Plausteiner, Corp. Sec. access is provided to more than 1,500 worldwide resorts.
Phone: 802-484-7000 Fax: 802-484-3925 Ascutney Resort members are also offered discounts on ski
Toll-Free: 800-243-0011 lift tickets, restaurants and hotel accommodations and are
Address: P.O. Box 699, Rte. 44, Brownsville, VT 05037 US offered complimentary use of the fitness club facilities.
Lastly, the resort offers live music in various locales on the
property. The Plausteiner family own and manage the
Ascutney Mountain Resort. Recent developments of the
resort include a complete Resort Village renovation, a
refurbished fitness center, new spa and new trails.
SALARIES/BENEFITS:
SOCIETE AIR FRANCE www.airfrance.com

Airline-Global
Airlines-Regional Societe Air France, a subsidiary of Air France-KLM SA, is
Air Freight one of the world’s largest airlines in terms of international
Air Transportation Consulting passengers transported. Air France created Air France-KLM
Airline Catering & Cleaning as a holding company after it acquired KLM Royal Dutch
Aircraft Maintenance Airlines (KLM) in 2004; KLM and Air France continue to
operate independently. The firm’s core segments include
passenger transport (80% of the company’s revenue); cargo
(12%); Maintenance (4%); and other (4%). Air France, with
BRANDS/DIVISIONS/AFFILIATES: its fleet of 417 planes, offers 1,700 daily passenger flights to
Air France-KLM SA 183 destinations in 98 countries around the world. The
Regional
cargo segment handles 1.4 million tons of cargo annually
Brit Air
City Jet
from its hub at the Charles De Gaulle Airport in Paris. The
Sodexi segment transports cargo on its two Boeing 777F freighters
Air France Consulting and five Boeing 747F freighters as well as in the holds of
Servair passenger aircraft. The maintenance segment handles
SkyTeam approximately 900 aircraft from 150 airlines annually at five
main sites in France where it performs services from minor
CONTACTS: Note: Officers with more than one job title may be fleet maintenance to body overhauls. The other segment
intentionally listed here more than once. consists of the firm’s subsidiaries, which include Servair,
Pierre-Henri Gourgeon, CEO offering catering, cleaning and consulting services; Regional,
Alain Bassil, COO a regional airline that offers service between France and
Philippe Calavia, CFO Europe; Air France Consulting, which provides a variety of
Bruno Matheu, Exec. VP-Mktg., Network & Revenue Mgmt. research, planning, training and financial services to third-
Jean-Claude Cros, Exec. VP-Human Resources & Labor Rel. party airlines; City Jet, an Irish regional airline; BritAir, an
Edouard Odier, Exec. VP-IT Systems airline that operates within European regional routes;
Alain Bernard, Exec. VP-Flight Oper. Transavia France, a regional airline that offers charter flights
Francois Brousse, Sr. VP-Corp. Comm.
Marie-Joseph Male, Exec. VP-Internal Control & Internal Audits
to various countries around the Mediterranean basin; and
Michel Emeyriat, Exec. VP-Ground Oper. Sodexi, which is the cargo unit of the firm, as well as a
Florence Parly, Exec. VP-Air France Cargo leading express freight operator. Air France is also a
Bertrand Lebel, Exec. VP-Organization & Sustainable Dev. founding member of SkyTeam, a global airline alliance that
Christian Boireau, Exec. VP-French Sales includes Aeromexico, Alitalia, China Southern Airlines,
Jean-Cyril Spinetta, Chmn. Aeroflot, CSA Czech Airlines, KLM, Delta and Korean Air. In
Etienne Rachou, Exec. VP-Int'l Sales November 2009, the firm received its first Airbus A380. The
Phone: 33-1-41-56-78-00 Fax: 33-1-41-56-70-29 company has 12 more A380s on order.
Toll-Free: 800-237-27-47
Address: 45 rue de Paris, Roissy CDG Cedex, 95747 France
2005 Sales: $23,529,524 2005 Profits: $432,890 Parent Company: AIR FRANCE-KLM SA
SALARIES/BENEFITS:
SOCIETE DES BAINS DE MER ET DU CERCLEen.montecarloresort.com

Hotels
Casinos Societe Anonyme des Bains de Mer et du Cercle des
Restaurants Etrangers a Monaco (SBM) is a hotel and resort company
Resorts that manages luxury properties in the Principality of Monaco,
located next to France on the Mediterranean coast. It
generally refers to all its properties as a single resort: Monte-
Carlo SBM. The firm owns and manages four hotels: Hotel
Hermitage, with 280 rooms and suites; Hotel de Paris, 182
rooms and suites; Monte-Carlo Beach Hotel, 40 rooms; and
BRANDS/DIVISIONS/AFFILIATES: Monte-Carlo Bay Hotel & Resort, 334 rooms. Each hotel
Monte-Carlo SBM features luxury accommodations. The Hotel Hermitage and
Hotel Hermitage
Hotel de Paris directly link to the firm’s Les Thermes Marins
Hotel de Paris
Monte-Carlo Beach Hotel
de Monte-Carlo, one of the most prestigious spas in Europe;
Monte-Carlo Bay Hotel & Resort the Beach Hotel features an Olympic-sized seawater
Les Thermes Marins de Monte-Carlo swimming pool; and the newer, high-tech Bay Hotel &
Casinos de Monte Carlo Resort, located on 10 acres of land, features a sand-
Le Louis XV-Alain Ducasse bottomed lagoon and the Cinq Mondes spa. SBM’s five
casinos include the legendary Casino de Monte-Carlo, Cafe
CONTACTS: Note: Officers with more than one job title may be de Paris Casino, Sun Casino, Bay Casino and Summer
intentionally listed here more than once. Casino. The casinos, some of which require guests to follow
Bernard Lambert, Managing Dir. a strict dress code, feature a wide variety of European and
Jean-Luc Biamonti, Chmn. American table games, as well as slot machines. Monte-
Phone: 377-98-06-20-00 Fax: 377-98-06-58-00 Carlo SBM also offers 33 bars and restaurants, including Le
Louis XV-Alain Ducasse, the oldest restaurant in Monaco; 26
Toll-Free:
conference rooms; an 18-hole golf course; 23 tennis courts;
Address: Place du Casino, Monaco, 98000 Monaco retail outlets; cocktail rooms for up to 1,000 people; an opera
company; a live performance arena with regular
entertainment; and multiple night clubs. The firm also hosts
the annual Grand Prix de Monaco, a Formula One auto race.
SBM intertwines all its segments in order to create package
deals for its guests. In December 2009, the company
announced that Mangas Gaming, its 50% owned subsidiary,
acquired 60% stake in Everest Gaming from GigaMedia.
2005 Sales: $ 2005 Profits: $ Parent Company: MONTE CARLO RESORTS
SALARIES/BENEFITS:
SODEXO INC www.sodexousa.com

Food Service
Facilities Management Sodexo, Inc. (Sodexo), formerly Sodexho, Inc., is the North
Laundry Services American subsidiary of French firm the Sodexo Group, a
Sports Arena Management global contract foodservice supplier. The company is one of
Plant Management the largest providers of contract food and facilities
Grounds Keeping management services in the U.S., Mexico and Canada, with
Asset Management more than 6,000 clients and 700 facilities management sites.
Sodexo offers a wide variety of outsourcing solutions in food
service, housekeeping, grounds keeping, facilities
BRANDS/DIVISIONS/AFFILIATES: management, business strategy, laundry services and asset
Sodexho Group and materials management. The company provides these
Sodexho Foundation
services to corporations; health care, long term care and
Sodexho Alliance
retirement centers; conference centers; schools; college
campuses; military bases; and government and remote sites.
Services to college stadiums and arenas involve concession
stands, catering, physical plant management and sports field
management. The firm also has a contract to manage the
food operations for the U.S. Marine Corps, which includes
CONTACTS: Note: Officers with more than one job title may be meal preparation, operation of clean dining facilities and
intentionally listed here more than once. bringing national brands to Navy bases, Army bases and
George Chavel, CEO international locations. In addition, the company sponsors
George Chavel, Pres. the Sodexo Foundation, an independent charitable
Debbie White, CFO organization that supports initiatives addressing the
Peri Bridger, Sr. VP-Human Resources problems of hunger in children and families. In February
Tony Tocco, CIO/Sr. VP 2010, the firm joined with First Lady Michelle Obama's
Michael Montelongo, Chief Admin. Officer/Sr. VP campaign to eliminate childhood obesity within a generation.
Jessica P. Montoya, Assistant General Counsel/Gov't Affairs Sodexo and its partners serve over 750 million school meals
Stephen J. Brady, Sr. VP-Corp. Comm.
Jaya K. Bohlmann, VP-Public Rel.
annually and plan on making meals healthier for children,
Lorna Donatone, COO/Pres., School Svcs. which includes adding more fruit, vegetables, juice, whole
Reginald Gilliam, Sr. VP-Gov't Affairs grains and milk to the lunch menu. The the HealthierUS
Rohini Anand, Sr. VP/Global Chief Diversity Officer School Challenge agreement will affect 135,000 students in
Phone: 301-987-4500 Fax: 301-987-4438 the 2010-2011 school year and is expected to reach 2 million
families with nutrition information.
Toll-Free: 800-763-3946
Address: 9801 Washingtonian Blvd., Gaithersburg, MD 20878 Employees of the firm are offered a 401(k) savings plan;
US health and family care spending accounts; employee
assistance; tuition reimbursement; medical, dental and vision
plans; and an employee stock purchase program (ESPP).
2005 Sales: $6,300,000 2005 Profits: $ Parent Company: SODEXO ALLIANCE
SALARIES/BENEFITS:
Pension Plan: Y ESOP Stock Plan: Y Profit Sharing: Top Exec. Salary: $ Bonus: $
SOL MELIA SA www.solmelia.com

Hotel & Resort Management
Real Estate Development Sol Melia S.A. is a leading Spanish hotel chain in the city and
resort markets, the third-largest hotel chain in Europe, and
the twelfth-largest hotel chain in the world. It engages in the
management and operation of hotels and resorts under
management or franchise agreements. Sol Melia boasts
more than 300 city and resort hotels in 30 countries on four
continents. The company has locations throughout Europe,
the Americas, the Mediterranean, the Middle East and Asia-
BRANDS/DIVISIONS/AFFILIATES: Pacific. Its brand names include Melia Hotels, TRYP Hotels,
Melia Hotels Sol Hotels, Paradisus Resorts, Gran Melia, ME, Innside and
TRYP Hotels
Sol Melia Vacation Club. Melia hotels are usually in the four-
Sol Hotels
Paradisus Resorts
to five-star range, offering luxury accommodations and
Hard Rock Hotels amenities. The TRYP brand of hotels is designed to appeal
ME to upscale business travelers by providing the latest in
Gran Melia technology services and conference facilities within the
setting of a scenic resort. The Sol brand is designed for
family vacations, while Paradisus Resorts cater to
CONTACTS: Note: Officers with more than one job title may be destination-driven resort vacations. The ME brand of luxury
intentionally listed here more than once. hotels, located in select urban and resort destinations,
Gabriel Juan Escarrer Jaume, Co-CEO integrates contemporary cuisine, design, and music. Innside
Luis Del Olmo Pinero, Exec. VP-Mktg. is an upscale German hotel chain featuring modern,
Fernando De Cevallos Aguaron, Exec. VP-Human Resources minimalist architecture and the latest in communications
Jose Maria Lafuente Lopez, Sec. technology for business travelers. Gran Melia advertises a
Onofre Servera Andreu, Exec. VP-Finance luxurious red carpet atmosphere and Sol Melia is a chain of
Sebastian Escarrer Jaume, Vice-Chmn./Exec. Dir. membership resorts offering family villas and condominiums
Andre Gerandeau, Exec. VP-Hotels with the option to upgrade or exchange units. The firm,
Mark Maurice Hoddinott, Exec. VP-Hospitality Bus. Solutions Unit
Luis Miguel Martin Ortiz, Exec. VP-Real Estate
through its subsidiaries, is also engaged in real estate
Gabriel Escarrer Julia, Chmn. activities, primarily the development of new hotels. In recent
years, the company has formed alliances with U.S.-based
Phone: 34-97-122-4554 Fax: 34-97-122-44-98 travel and tourism companies such as Cendant Corporation
Toll-Free: 888-956-3542 and lastminute.com to allow access to new markets. Sol
Address: Gremio Toneleros 24, Palma de Mallorca, 07009 Spain Melia operates through 30 sales offices in 19 countries.
During 2009, the company sold two of its Spanish hotels,
Melia Madrid Princesa and Tryp Alondras.
2008 Sales: $1,657,000 2008 Profits: $66,330 Int’l Ticker: SOL Int’l Exchange: Madrid-MCE
SALARIES/BENEFITS:
SONESTA INTERNATIONAL HOTELS CORP www.sonesta.com

National: Resorts: Y Cruise Ships: Y Rental Cars: Tour Operators: Theme Parks:
Hotels
River Cruise Ships Sonesta International Hotels Corp., doing business as
Hotels Sonesta Collection, specializes in providing upscale
Resorts accommodation. There are currently 26 Sonesta hotels and
resorts, including six Nile cruise ships. The properties are
located in Boston, Miami, New Orleans, Orlando, St.
Maarten, Brazil, Peru and Egypt. The company has also
entered into management agreements to operate new hotels
being created in Jaco, Costa Rica; Miami, Florida; and San
BRANDS/DIVISIONS/AFFILIATES: Carlos, Mexico. In addition, the firm has franchise
Sonesta Art Collection agreements for two hotels in St. Maarten, two in Brazil, three
Just Us Kids
in Chile, one in Colombia and seven in Peru. Locations
Sonesta Mikado Hotel
Sonesta Sole
feature the Sonesta Art Collection. This group of art consists
Sonesta Dahabeya of more than 7,000 contemporary paintings, sculptures,
original prints and tapestries by world-renowned artists,
which are placed in public places and guestrooms inside its
hotels. Some of the company's resorts also offer Just Us
Kids, a complimentary supervised children's program for
CONTACTS: Note: Officers with more than one job title may be ages 5-13. Family packages, children's menus, baby-sitting
intentionally listed here more than once. and discounts on a second room add to the appeal for
Stephanie Sonnabend, CEO families. Sonesta’s strategy is to consolidate assets and
Stephanie Sonnabend, Pres. position the company for opportunities to expand with more
Carol Beggs, VP-Tech. hotels and resorts. The firm intends for its growth to be
Philip M. Silberstein, Exec. VP-Dev. continuous, but at a pace that will preserve the character that
Boy Van Riel, Treas./VP distinguishes each Sonesta property. In December 2009,
Kathy Rowe, Sr. VP the firm announced the Sonesta Hotel Orlando Downtown,
Jacqueline Sonnabend, Exec. VP the first property in its new U.S. franchise program. The
Peter J. Sonnabend, Exec. Chmn.
Felix Madera, VP-Int'l
announcement is the result of a franchise agreement
between Sonesta Franchise Corporation, a subsidiary of the
Phone: 617-421-5400 Fax: 617-421-5402 company, and RSLLC Orlando Downtown Hotel, LLC. In
Toll-Free: 800-766-3378 January 2010, the company announced plans to add six new
Address: 116 Huntington Ave., Boston, MA 02116 US hotels by mid-2010, which will total an additional 1,011
rooms worldwide.
Employees are offered health and dental insurance; life
insurance short-and long-term disability coverage; Sonesta
Hotel discounts; educational assistance; and credit union
membership.
2009 Sales: $64,800 2009 Profits: $25,300 U.S. Stock Ticker: SNSTA
SALARIES/BENEFITS:
SOUTHWEST AIRLINES CO www.southwest.com

Airline-Domestic
Air Freight Southwest Airlines Co. is a low-fare domestic airline that
provides primarily short haul, high-frequency airline services.
Southwest is one of the largest carriers in the U.S. based on
number of domestic passengers. The firm operates 537
Boeing 737 planes, serving 68 cities in 35 states throughout
the U.S. The firm serves 437 nonstop city pairs, and
operates over 3,100 flights daily. Its busiest routes include
those to Las Vegas, Phoenix, Baltimore, Houston, Los
BRANDS/DIVISIONS/AFFILIATES: Angeles, Chicago, Denver, Oakland, San Diego and Dallas.
EarlyBird Check-in Using only one type of airplane simplifies the company’s
scheduling, maintenance, flight operations and training
activities. Southwest primarily flies to many conveniently
located secondary or downtown airports such as Dallas Love
Field, Houston Hobby, Chicago Midway, Baltimore-
Washington International, Burbank, Manchester, Oakland,
San Jose, Providence, Ft. Lauderdale/Hollywood, and Long
Island Islip airports, which are typically less congested than
CONTACTS: Note: Officers with more than one job title may be other airlines’ hub airports. Southwest primarily employs a
intentionally listed here more than once. point-to-point route system, which allows for more direct
Gary C. Kelly, CEO nonstop routing, thereby minimizing connections, delays, and
Michael G. Van De Ven, COO/Exec. VP total trip time. As a result, approximately 76% of
Gary Kelly, Pres. Southwest’s customers fly nonstop. During 2009, Southwest
Laura H. Wright, CFO/Sr. VP-Finance began service to four new airports: Minneapolis-St. Paul,
Dave Ridley, Sr. VP-Mktg. & Revenue Mgmt. New York’s LaGuardia Airport, Boston’s Logan International
Jeff Lamb, Chief People Officer Airport and Milwaukee International Airport. In September
Jan Marshall, CIO/VP-Tech 2009, the company launched the EarlyBird Check-in service,
Bob Young, CTO/VP-Tech
Jim Sokol, VP-Eng. & Maintenance
which allows customers to reserve a boarding position prior
Jeff Lamb, Sr. VP-Admin. to general check-in for a fee.
Madeleine Johnson, General Counsel/VP Employees of the firm are offered medical, dental, vision and
Greg Wells, Sr. VP-Oper. life insurance; health and dependent care spending
Robert E. Jordan, Exec. VP-Strategy & Planning accounts; adoption assistance; an employee assistance
Ginger C. Hardage, Sr. VP-Corp. Comm. & Culture program; a 401(k) plan; a profit sharing plan; an employee
Scott E. Topping, Treas./VP stock purchase plan; free flights with Southwest Airlines and
Matt Hafner, VP-Ground Oper./VP-In-flight & Provisioning
Ron Ricks, Exec. VP-Corp. Svcs./Sec.
discounted flights with other carriers; various travel-related
Chuck Magill, VP-Flight Oper. discounts; access to the University for People; the Manager
Kevin M. Krone, VP-Mktg., Sales & Dist. in Training Program (MIT); and personal development and
Gary C. Kelly, Chmn. leadership training.
Daryl Krause, Sr. VP-Procurement
Phone: 214-792-4000 Fax: 214-792-5015
Toll-Free: 800-435-9792
Address: 2702 Love Field Dr., Dallas, TX 75235 US
2009 Sales: $10,350,000 2009 Profits: $99,000 U.S. Stock Ticker: LUV
SALARIES/BENEFITS:
SPICEJET LTD www.spicejet.com

Discount Airline
SpiceJet Ltd. is an India-based airline and low cost carrier
(LCC), providing budget travel services throughout India.
The company offers over 130 daily flights connecting 19
Indian destinations. Cities served by the carrier include
Ahmadabad, Agartala, Bagdogra, Bangalore, Chennai,
Coimbatore, Delhi, Goa, Guwahati, Hyderabad, Jaipur,
Jammu, Kochi, Kolkata, Mumbai, Pune, Srinagar, Varanasi
and Vizag. To support its low-cost structure and allow for
BRANDS/DIVISIONS/AFFILIATES: greater efficiency in maintenance operations, SpiceJet’s fleet
Kal Airways Pvt. Ltd. consists entirely of Boeing 737 aircraft, including the 737-800
and 737-900ER (extended range) models. The Boeing 737-
900ER is designed specifically to support extended-range
commercial applications, having the longest range capacity
of any airplane in the 737 family, allowing airlines to
economically offer nonstop point-to-point routing. The
planes have a maximum fuel capacity of 7,837 gallons and
maximum range of approximately 3,200 nautical miles.
CONTACTS: Note: Officers with more than one job title may be SpiceJet maintains a web site that offers both e-booking and
intentionally listed here more than once. e-ticketing services. The company also offers a branded
Kishore Gupta, Interim CEO MasterCard credit card that allows users to earn points that
Partha Sarthi Basu, CFO can then be redeemed for airfare. In recent years, the
A.K. Maheshwary, Associate VP-Legal/Company Sec. company announced that it would purchase 10 additional
Phone: 0987-180-3333 Fax: Boeing 737 aircraft from The Boeing Company, with delivery
Toll-Free: 800-180-3333 slated to begin in 2011. In 2010, the firm expanded its
international flight services to Bangladesh, Sri Lanka and
Address: 319, Udyog Vihar, Phase-IV, Gurgaon, 122 016 India
Nepal. In June 2010, aviation company Kal Airways, owned
by Sun TV founder Kalanithi Maran, acquired roughly 37.7%
of SpiceJet, and has offered to acquire an additional 20%
interest in the firm.
2009 Sales: $362,420 2009 Profits: $-75,630 U.S. Stock Ticker:
2008 Sales: $287,800 2008 Profits: $-28,960 Int’l Ticker: 500285 Int’l Exchange: Bombay-BSE
SALARIES/BENEFITS:
SPIRIT AEROSYSTEMS HOLDINGS INC www.spiritaero.com

Aerostructures Spirit Aerosystems Holdings, Inc. is an independent original
Fuselages parts designer and manufacturer of aerostructures.
Wings & Flight Control Components Aerostructures are structural components such as fuselages,
Engineering, Design & Materials Testing propulsion systems and wing systems for commercial and
Custom Tool Fabrication military aircraft. The firm operates through three principal
Spare Parts & Maintenance Services segments: fuselages, propulsion systems and wing systems.
Supply Chain Management The fuselages segment produces forward, mid and rear
fuselage sections and offers services that include numerical
BRANDS/DIVISIONS/AFFILIATES: control programming, materials testing, on-site planning and
Taikoo Spirit AeroSystems (Jinjiang) Composite Co global supply chain management. The propulsion systems
segment primarily produces nacelles (aerodynamic engine
enclosures which enhance propulsion installation efficiency,
dampen engine noise and provide thrust reversing
capabilities), struts/pylons (structures that attach engines to
airplane wings) and engine structural components.
Propulsion system services include engineering design,
numerical control programming, materials testing, on-site
CONTACTS: Note: Officers with more than one job title may be planning, process improvement consulting and global supply
intentionally listed here more than once. chain management. The wing systems segment produces
Jeff Turner, CEO wings, wing components and flight control components.
Buck Buchanan, COO/Sr. VP Spirit Aerosystems is also engaged in tooling (the fabrication
Jeff Turner, Pres. of custom tools). The firm’s tooling capabilities include tool
Philip Anderson, CFO design, CNC programming, machining, composite, aluminum
Gloria Flentje, Sr. VP-Human Resources and invar tooling. The company offers spare parts and
Peter Wu, Chief Scientist/VP components for all items of which it is the original production
H.D. Walker, CTO supplier and provides maintenance, repair and overhaul work
Gloria Flentje, Sr. VP-Corp. Admin.
Jonathan Greenberg, General Counsel/Sr. VP/Sec.
for nacelles, fuselage doors, structural components and
H.D. Walker, Sr. VP-Bus. Dev. modification kits. Spirit Aerosystems primarily supplies its
Philip Anderson, VP-Investor Rel. products to Boeing and Airbus. In October 2009, the
Philip Anderson, Treas. company opened a new aerospace manufacturing and
Ron Brunton, Sr. VP-Special Assignments design plant in Malaysia. In November 2009, the firm, Hong
Mike King, Sr. VP/Gen. Mgr.-Fuselage Segment Kong Aircraft Engineering Company Limited (HAECO) and
John Lewelling, Sr. VP/Gen. Mgr.-AeroStructures Segment HAECO’s subsidiary Taikoo (Xiamen) Aircraft Engineering
John Pilla, Sr. VP/Gen. Mgr.-Propulsion Segment Co. Ltd. launched Taikoo Spirit AeroSystems (Jinjiang)
Robert Johnson, Chmn. Composite Co. Ltd., a joint venture repair station in China. In
Phone: 316-526-9000 Fax: December 2009, Spirit Aerosystems became a direct
Toll-Free: 800-501-7597 international marketer and distributor of its products.
Address: 3801 S. Oliver St., Wichita, KS 67210 US
2009 Sales: $4,078,500 2009 Profits: $191,700 U.S. Stock Ticker: SPR
SALARIES/BENEFITS:
SPIRIT AIRLINES INC www.spiritair.com

Airline
Low-Fare Carrier Spirit Airlines, Inc. is a leading private low-fare airline in the
U.S. The company flies to 40 destinations including the
U.S., the Caribbean, the Bahamas and Central and Latin
America and offers over 150 daily flight departures. Its fleet
currently consists of Airbus A321s and Airbus A319s.
Destinations include Atlantic City, Chicago, Cancun
(Mexico), Detroit, Denver, Fort Lauderdale, Fort Myers, Las
Vegas, Los Angeles, Myrtle Beach, New York, Orlando, San
BRANDS/DIVISIONS/AFFILIATES: Juan (Puerto Rico), Tampa, West Palm Beach and
Free Spirit Washington, D.C. The firm also offers personalized
Big Front Seat
packages through both scheduled and charter flights to its
Nine Dollar Fare Club
destinations. Spirit Airlines reduces its costs by offering
typically standard services, such as checked baggage, as
optional, pay-for-service, basis. The airline operates a fully
integrated Spanish-language customer service plan that
includes a web site and dedicated reservation line. Some of
the other benefits the company offers its customers include
CONTACTS: Note: Officers with more than one job title may be the Big Front Seat seating option, with six inches more leg
intentionally listed here more than once. room than the standard, six inches more side room than the
Ben Baldanza, CEO standard and only two, rather than three, adjacent seats.
Ken McKenzie, COO The company’s frequent flyer program is called Free Spirit.
Ben Baldanza, Pres. In addition, the firm offers a $9 fare club program if
David W. Lancelot, CFO/Sr. VP customers pay a yearly membership fee of $39.95.
Barry Biffle, Chief Mktg. Officer Members receive offers on special deals on flights before the
Misty Pinson, Dir.-Corp. Comm. promotions are offered to the public. In January 2009, Spirit
Manuel Jaquez, Dir.-Corp Comm. Latin America & Caribbean started offering service between Fort Lauderdale and
Bobby Schroeter, Sr. Dir.-Consumer Mktg.
Santiago, Dominican Republic. In March, the company
Phone: 954-447-7965 Fax: 954-447-7979 started offering service from Fort Lauderdale to Medellin,
Toll-Free: Colombia, including connections from 16 U.S. cities. In April
Address: 2800 Executive Way, Miramar, FL 33025 US 2009, the firm started offering service between Boston,
Massachusetts and Atlantic City, New Jersey.
SALARIES/BENEFITS:
STAGECOACH GROUP PLC www.stagecoachgroup.com

Bus Transportation
Railway Services Stagecoach Group plc, based in Scotland, is a public
Tram Services transportation company that operates over 13,000 vehicles
Sightseeing across the U.K., U.S. and Canada. The company operates
in three segments: U.K. Bus, U.K. Rail and North America.
The U.K. Bus segment connects communities in
approximately 100 cities in the U.K. through a fleet of over
7,000 buses and coaches. This division operates through 19
regional companies with major operations in Liverpool,
BRANDS/DIVISIONS/AFFILIATES: Newcastle, Hull, Manchester, Oxford, Sheffield and
Megabus.com Cambridge. Approximately 2 million passengers travel on
Scottish Citylink Coaches, Ltd.
the bus services every day. U.K Bus also runs a budget
Virgin Rail Group
Twin America LLC
inter-city coach service, megabus.com, which has a network
covering 40 locations. The U.K. Rail segment operates
roughly a quarter of the U.K.’s passenger rail network. It
operates the South Western franchise, including the South
West Trains and Island Line networks. The division also
runs the East Midlands rail franchise, with long-distance and
CONTACTS: Note: Officers with more than one job title may be regional services. Stagecoach is the U.K.’s biggest tram
intentionally listed here more than once. operator, with major systems in both Sheffield and
Brian Souter, CEO Manchester. The North America segment provides
Martin Griffiths, Dir.-Finance commuter services; tour and charter; sightseeing; and school
Robert Speirs, Chmn. bus operations. The division operates approximately 2,600
Phone: 44-1738-442-111 Fax: 44-1738-643-648 vehicles in the US, where business is centered in the
Toll-Free: Northeast and Mid-West. In Canada, the segment owns four
operating companies, running 500 vehicles in Quebec and
Address: 10 Dunkeld Rd., Perth, PH1 5TW UK
Ontario. The company’s joint ventures include: Virgin Rail
Group, which operates the West Coast rail franchise and
Scottish Citylink Coaches, Ltd., which operates
megabus.com and Scottish Citylink coach services. It
recently began Twin America LLC, a joint venture with
CitySights NY that offers sightseeing tours in New York. The
company’s 2009 revenues were split as follows; 47% from
U.K. Rail, 40% U.K. Bus and 12% North America.
2008 Sales: $2,916,148 2008 Profits: $317,970 Int’l Ticker: SGC Int’l Exchange: London-LSE
SALARIES/BENEFITS:
STARWOOD CAPITAL GROUP GLOBAL LLCwww.starwoodcapital.com

Real Estate Investments
Energy Investments Starwood Capital Group Global, LLC is a private equity real
Commercial and Residential Development estate investment firm. The company specializes in real
Industrial Properties estate-related investments on behalf of select private and
Recreational Properties institutional investor partners. It has invested in a wide range
Retail Properties of property types, including multifamily, office, retail, hotel,
Office Buildings industrial, residential and commercial land, mixed-use and
Golf Courses golf. Through its Starwood Hotels & Resorts Worldwide,
Inc., the company owns brands such as Sheraton, W Hotels,
BRANDS/DIVISIONS/AFFILIATES: The St. Regis, Le Meridien, The Luxury Collection and Four
Starwood Energy Group Global LLC Points by Sheraton; and develops, launches, oversees and
Starwood Property Trust Inc
manages the following brands: Baccarat Hotels and Resorts,
Starwood Hotels & Resorts Worldwide Inc
Baccarat Hotels & Resorts
Hotel Crillon and eco-focused brand 1Hotel and Resorts in
Hotel Crillon the luxury segment; Concorde Hotels and Resorts in the
Concorde Hotels & Resorts business segment; Campanile, Kyriad and Premiere Classe
Four Points by Sheraton in the budget segment; and B.R. Guest in the Restaurant
1Hotel & Resorts segment. The company has also partnered with a variety of
firms to complete such projects as building or acquiring more
CONTACTS: Note: Officers with more than one job title may be than 14 million square feet of retail assets, building a $500
intentionally listed here more than once. million portfolio of senior housing assets and buying a large
Barry S. Sternlicht, CEO group of office buildings on the west coast of the U.S.
Daniel Yih, COO/Exec. VP Customers include public and private retirement programs;
Jerry C. Silvey, CFO/Exec. VP university endowments; foundations; and international and
Ellis F. Rinaldi, Co-General Counsel/Exec. VP high net worth investor. Subsidiary Starwood Energy Group
Heather S. Goldman, Sr. VP-Investor Rel. Global, LLC is involved in the investment of energy
Jeffrey G. Dishner, Sr. Managing Dir. infrastructure. The firm’s newest subsidiary Starwood
Madison F. Grose, Co-General Counsel/Sr. Managing Dir. Property Trust, Inc., a real estate investment trust (REIT),
Karl Frey, Managing Dir.
Christopher D. Graham, Managing Dir.-Acquisitions
provides financing and managing commercial mortgage
Barry S. Sternlicht, Chmn. loans and other commercial real estate-related debt
Gregory Stuppler, Managing Dir. Starwood Capital Japan Oper. investments. In October 2009, the company partnered with
TPG Capital, Perry Capital and WLR LeFrak and acquired
Phone: 203-422-7700 Fax: 203-422-7784
real estate assets and construction loans owned by Corus
Toll-Free: Bank, NA. In January 2010, the company’s Starwood
Address: 591 W. Putnam Ave., Greenwich, CT 06830 US Energy Group Global laid plans to construct and finance a
20-megawatt (MW) solar power generator project in Ontario,
Canada.
SALARIES/BENEFITS:
STARWOOD HOTELS & RESORTS WORLDWIDE INC

www.starwoodhotels.com
Hotels & Resorts
Financial Services Starwood Hotels & Resorts Worldwide, Inc. manages the
Hotel Management & Franchising global operation of hotels and resorts, primarily in the luxury
Spa Services and upscale segments of the industry. It owns, leases,
Online Auction Web Site manages or franchises approximately 979 hotels containing
Preferred Guest Club about 292,000 rooms in roughly 100 countries. The
company's hotel brand names include St. Regis, The Luxury
Collection, W, Westin, Sheraton, Four Points, Le Meridien,
Aloft and Element. The firm's earnings are derived mainly
BRANDS/DIVISIONS/AFFILIATES: from its hotel and leisure operations; the receipt of franchise
Sheraton fees; and the development, ownership and operation of
W
vacation ownership resorts. Additionally, Starwood provides
Four Points
Westin
financing to customers who purchase interests in resorts.
Le Meridien The firm's frequent guest loyalty program, Starwood
St. Regis Preferred Guest, is unique in the hotel industry for its lack of
Luxury Collection capacity controls and blackout dates. Starwood's property
Aloft portfolio includes the St. Regis in New York, New York; The
Phoenician in Scottsdale, Arizona; the Hotel Gritti Palace in
CONTACTS: Note: Officers with more than one job title may be Venice, Italy; and the St. Regis in Beijing, China. In 2009,
intentionally listed here more than once. Starwood opened over 40 new hotels in locations such as
Frits van Paasschen, CEO Georgia (W); Maryland (Aloft and Element); New York (Four
Frits van Paasschen, Pres. Points by Sheraton); Colorado (Element); Abu Dhabi (Aloft);
Vasant M. Prabhu, CFO Mumbai (Westin); and Florida (Westin). In July 2009, the
Christie Hicks, Sr. VP-Global Sales firm sold its W San Francisco to Keck Seng Investments
Jeffrey M. Cava, Chief Human Resources Officer/Exec. VP (Hong Kong) Limited for $90 million. In January 2010, the
Phil McAveety, Chief Brand Officer/Exec. VP company sold Bliss, a spa and related product firm, to
Kenneth S. Siegel, Chief Admin. Officer
Steiner Leisure Limited for $100 million. In early 2010,
Kenneth S. Siegel, General Counsel
Simon Turner, Pres., Global Dev. Starwood opened new Westin hotels in Vancouver, Canada
Alan Schnaid, Controller/Sr. VP and Austin, Texas.
Roeland Vos, Pres., EMEA The company offers its employees life, disability, medical,
Denise M. Coll, Pres., North America dental and vision insurance; a 401(k) plan; an employee
Phil McAveety, Exec. VP/Chief Brand Officer stock purchase plan; an employee assistance program; and
Matthew E. Avril, Pres., Hotel Group domestic partner benefits.
Bruce W. Duncan, Chmn.
Osvaldo V. Librizzi, Pres., Latin America
Phone: 914-640-8100 Fax: 914-640-8310
Toll-Free:
Address: 1111 Westchester Ave., White Plains, NY 10604 US
2009 Sales: $4,712,000 2009 Profits: $73,000 U.S. Stock Ticker: HOT
SALARIES/BENEFITS:
STATION CASINOS INC www.stationcasinos.com

Casino Hotel
Casino Management Station Casinos, Inc. is a gaming and entertainment
Restaurants company concentrated in the Las Vegas area, mainly
Movie Theaters & Entertainment Venues targeting locals and repeat customers. Its properties include
nine major casino and hotel properties and eight smaller
casino properties, featuring a total of 4,048 hotel rooms,
2,676 slot machines, 100 gaming tables, 54 restaurants, 112
movie screens and 288 bowling lanes. Other offerings
include live entertainment venues, retail outlets, sports
BRANDS/DIVISIONS/AFFILIATES: betting and convention banquet space. Station's owned and
Palace Station Hotel & Casino operated casinos include, in Las Vegas, Palace Station Hotel
Texas Station Gambling Hall & Hotel
& Casino; Boulder Station Hotel & Casino; Santa Fe Station
Boulder Station Hotel & Casino
Santa Fe Station Hotel & Casino
Hotel & Casino; Red Rock Casino Resort Spa; Wild Wild
Barley’s Casino & Brewing Company West Gambling Hall & Hotel; Wildfire Rancho; Texas Station
Sunset Station Hotel & Casino Gambling Hall & Hotel and Fiesta Rancho Casino Hotel.
Fiesta Rancho Casino Hotel Finally, in Henderson, Nevada, it owns Sunset Station Hotel
Thunder Valley Casino & Casino; Fiesta Henderson Casino Hotel; Wildfire Boulder;
Lake Mead Casino; and Gold Rush Casino. The firm owns
CONTACTS: Note: Officers with more than one job title may be 50% of five properties in Henderson: Green Valley Ranch
intentionally listed here more than once. Station Casino; Barley's Casino & Brewing Company; The
Frank J. Fertitta, III, CEO Greens; Aliante Station Hotel & Casino; and Wildfire Casino
Kevin L. Kelley, COO/Exec. VP & Lanes. It also manages the Thunder Valley Casino in
Frank J. Fertitta, III, Pres. Sacramento, California for the United Auburn Indian
Richard J. Haskins, General Counsel/Exec. VP Community. Fertitta Colony Partners LLC, comprising two
Scott M. Nielson, Chief Dev. Officer/Exec. VP partners, Fertitta Partners LLC and FCP Holding, Inc.,
Lori Nelson, Dir.-Corp. Comm. privately owns the firm. In July 2009, the firm filed for
Thomas M. Friel, Chief Acct. Officer/Treas./Exec. VP Chapter 11 bankruptcy protection, also announcing that its
Lorenzo J. Fertitta, Vice Chmn.
Frank J. Fertitta III, Chmn.
casinos will continue to operate during the bankruptcy and
go through a re-organization. In March 2010, the firm filed a
Phone: 702-495-3000 Fax: separate reorganization proposal to make an $85.6 million
Toll-Free: 800-634-3101 investment to retain stakes in the Red Rock Casino Spa,
Address: 1505 S. Pavilion Ctr. Dr., Las Vegas, NV 89135 US Palace Station, Boulder Station and Sunset Station. In April
2010, as part of the bankruptcy proceedings, a company was
created to hold Station Casino's former assets, including
(nine casinos plus five joint ventures). The company will
then sign long-term lease agreements with the new company
and continuing operating the casinos.
2005 Sales: $1,108,833 2005 Profits: $161,886 Parent Company: FERTITTA COLONY PARTNERS LLC
SALARIES/BENEFITS:
STRATEGIC HOTELS AND RESORTS INC www.strategichotels.com

Hotels Strategic Hotels & Resorts, Inc. (SHR) is a real estate
investment trust (REIT). The firm owns and manages upper
upscale and luxury hotels in North America and Europe
through its direct and indirect subsidiaries, including SH
Funding. The company owns or leases 14 hotels,
comprising 7,245 rooms; owns a 51% interest in affiliates
that own two hotels that are asset-managed by SHR; and
owns a 45% interest in a joint venture that owns one hotel
BRANDS/DIVISIONS/AFFILIATES: (for which SHR also acts as asset manager). The company
Westin also owns a 31% interest in and acts as asset manager for a
InterContinental
joint venture with two third parties that is developing the Four
Fairmont
Four Seasons
Seasons Residence Club Punta Mita, a luxury vacation
Hyatt home product on property adjacent to its Four Seasons
Loews Punta Mita Resort hotel in Mexico. The firm does not
Marriott operate any of its hotels directly; instead, it employs
Ritz-Carlton internationally known hotel management companies to
operate them under management contracts or operating
CONTACTS: Note: Officers with more than one job title may be leases. The company’s existing hotels are operated under
intentionally listed here more than once. the Fairmont, Four Seasons, Hyatt, InterContinental, Loews,
Laurence S. Geller, CEO Marriott, Ritz-Carlton and Westin brands. The Hotel del
Laurence S. Geller, Pres. Coronado is operated by specialty management company,
Diane M. Morefield, CFO/Exec. VP SHC KSL Partners, LP, in which SHR owns 45% interest.
Paula C. Maggio, General Counsel/Corp. Sec./Sr. VP SHR manages properties in Arizona, California, Illinois,
Stephen Briggs, Chief Acct. Officer/Sr. VP Florida and Washington, D.C., as well as worldwide in
Richard J. Moreau, Exec. VP-Asset Mgmt. Mexico, Germany, France, the U.K. and the Czech Republic.
William Prezant, Chmn. In October 2009, the firm sold its 240-room Four Seasons
Phone: 312-658-5000 Fax: Mexico City property to a Meridia Capital affiliate for
Toll-Free: approximately $54.0 million. In December 2009, SHR sold
Address: 200 W. Madison St., Ste. 1700, Chicago, IL 60606 US its 116-room Renaissance Paris Hotel Le Parc Trocadero
property to an investment group led by a Westmont
Hospitality affiliate for roughly $51.5 million.
2009 Sales: $723,799 2009 Profits: $-243,945 U.S. Stock Ticker: BEE
SALARIES/BENEFITS:
STRATOSPHERE CORPORATION www.stratospherehotel.com

Casino Hotel
Retail Outlets Stratosphere Corporation operates the Stratosphere Casino
Restaurants Hotel and Tower property at the north end of the Las Vegas
Nightclubs Strip. The Stratosphere Tower is centerpiece of the
Spa Stratosphere property. At 1,149-feet, the Stratosphere
Thrill Rides Tower is the tallest freestanding observation tower in the
U.S. The tower features a revolving restaurant, observation
decks and a roller coaster that wraps around the tower.
Visitors are brought to the top of the tower by double-decker
BRANDS/DIVISIONS/AFFILIATES: elevators traveling at speeds of 1,800 feet per minute or
Stratosphere Casino Hotel & Tower three floors a second. The company also owns the adjacent
Top of the World Restaurant & Lounge
hotel, with 2,427 guest rooms (including 133 suites), services
ranging from car rentals to dry cleaning through its guest
services and business needs such as faxing and next-day
delivery through its business services. Stratosphere’s casino
has 80,000 square feet of casino space with over 50 table
games, 1,500 slot and video poker machines, keno, poker
room, and a race and space book. The hotel also features a
CONTACTS: Note: Officers with more than one job title may be 650-seat Broadway showroom and a retail center with shops,
intentionally listed here more than once. fast-food outlets and thrill rides on top of the Stratosphere
Frank Riolo, CEO Tower. Stratosphere dining facilities include the Top of the
Arthur Keith, Pres. World Restaurant and Lounge, sitting 833 feet above the
Phone: 702-380-7777 Fax: Strip, as well as other themed restaurants, nightclubs and
coffee shops. Recently, American Real Estate Partners, L.P.
Toll-Free: 800-998-6937
sold Stratosphere Corporation to Whitehall Street Real
Address: 2000 S. Las Vegas Blvd., Las Vegas, NV 89104 US Estate Fund for $1.3 billion. The purchase also included 17
acres of undeveloped land adjacent to the hotel.
2005 Sales: $ 2005 Profits: $ Parent Company: WHITEHALL STREET REAL ESTATE
FUND
SALARIES/BENEFITS:
SUNBURST HOSPITALITY CORPORATION www.snbhotels.com

Hotels
Hotel Management Sunburst Hospitality Corp. owns, acquires and manages
hotels, a championship golf course and townhomes, with
operations in 17 states. The company additionally develops
residential real estate, with current projects in Virginia and
Arkansas. Sunburst owns and operates 31 hotels under
such brand names as Comfort Inns and Suites; Holiday Inn
Express; Crowne Plaza; Quality Inn; Clarion; Sleep Inn; Best
Western; and AmeriHost. The company actively seeks to
BRANDS/DIVISIONS/AFFILIATES: expand its hotel business through the acquisition of 100-300
Comfort Inns & Suites room hotels. The firm's Glenwood Golf Club in Glenwood,
Holiday Inn Express
Arkansas features a full service pro shop, a snack bar and a
Crowne Plaza
Quality Inn
driving range, and is rated four and a half out of five stars by
Glenwood Golf Club Golf Digest. Recently, Sunburst acquired a 110-room
Sleep Inn beachfront hotel in Ocean City, Maryland that it plans to
Clarion Collection Hotel renovate; and completed an $18 million redevelopment of its
Best Western Arlington, Virginia hotel, which now operates as a high-end,
extended stay Clarion Collection Hotel under the Arlington
CONTACTS: Note: Officers with more than one job title may be Residence Court brand. In January 2010, the firm
intentionally listed here more than once. announced the sale of its Vista on Courthouse apartments to
Kevin Hanley, CEO Equity Residential.
Kevin Hanley, Pres.
Joe Smith, CFO/VP
Julie Thompson, VP-Mktg. & Sales
Mark Elbaum, VP-Info. Systems
Pam Williams, Chief Admin. Officer
Pam Williams, General Counsel/Exec. VP
Tom Murphy, VP-Oper.
Chris Milke, VP-Acquisitions & Dev.
Joe Smith, Treas.
Randy Hartig, VP-Construction
Leon Vainikos, Regional General Counsel/VP
Ned Heiss, VP-Oper.
Phone: 301-592-3800 Fax: 301-592-3830
Toll-Free:
Address: 10770 Columbia Pike, Ste. 200, Silver Spring, MD
20901-4448 US
SALARIES/BENEFITS:
SUNSTONE HOTEL INVESTORS INC www.sunstonehotels.com

Hotel Ownership Sunstone Hotel Investors, Inc., a REIT (Real Estate
Online Purchasing Systems Investment Trust), acquires, owns, asset manages and
renovates primarily luxury, upper upscale and upscale full
service hotels. Sunstone owns 29 hotels with a total of
10,966 rooms, located in 13 U.S. states and Washington,
D.C. The firm’s portfolio includes 27 upscale or upper
upscale hotels, one luxury hotel and one mid-scale hotel.
Sunstone also owns a 38% equity interest in the 460-room
BRANDS/DIVISIONS/AFFILIATES: Doubletree Guest Suites Hotel Times Square in New York.
Sunstone Hotel TRS Lessee Inc Third-party managers operate the company’s hotels through
Sunstone Hotel Properties Inc
agreements with wholly-owned subsidiary Sunstone Hotel
Interstate Hotels and Resorts Inc
Strategic Hotels and Resorts Inc
TRS Lessee, Inc. Approximately 15 hotels are operated by
BuyEfficient LLC Sunstone Hotel Properties Inc., a division of Interstate Hotels
and Resorts, Inc. Other hotels are managed as follows:
subsidiaries of either Marriott International, Inc. or Marriot
Services, Inc. operate 11 of the firm’s hotels; and Hyatt
Corporation, Fairmont Hotels & Resorts and Hilton Hotels
CONTACTS: Note: Officers with more than one job title may be Corp. operate one hotel each. Sunstone specializes in
intentionally listed here more than once. acquiring under-performing properties and developing them
Arthur L. Buser, CEO into profitable upscale and luxury properties. The firm
Marc A. Hoffman, COO/Exec. VP prefers to acquire major brand properties situated in one of
Arthur L. Buser, Pres. the top 25 U.S. markets, with upscale potential and a
Kenneth E. Cruse, CFO/Exec. VP location with high barriers to entry. Besides its normal
David Sloan, VP-Legal operations, the firm has a joint venture, BuyEfficient, LLC, an
Bryan Giglia, Sr. VP-Finance electronic purchasing management platform that helps to
Oliver Kolpin, VP-Tax simplify procurement and accounting activities.
Denise Hertle, VP-Corp. Acct.
Michael Harvey, VP-Asset Mgmt.
W. Guy Lindsey, Sr. VP-Design & Construction
Robert A. Alter, Exec. Chmn.
Phone: 949-369-4000 Fax: 949-369-4110
Toll-Free:
Address: 903 Calle Amanecer, Ste. 100, San Clemente, CA
92673 US
2009 Sales: $717,823 2009 Profits: $-269,608 U.S. Stock Ticker: SHO
SALARIES/BENEFITS:
SUPER 8 MOTELS INC www.super8.com

Hotel Franchising
Economy Motels Super 8 Motels, Inc., a subsidiary of Wyndham Worldwide, is
Online Reservations & Services one of the world’s largest franchised economy lodging
chains, with a total of nearly 2,000 motels. The firm offers
lodging for the budget traveler, with many rooms below $50
per night. Super 8 motels, which are found in every
domestic state besides Hawaii and in every Canadian
province, contain an average of 61 single rooms, totaling
over 124,000 rooms. The company offers numerous
BRANDS/DIVISIONS/AFFILIATES: promotions, such as guaranteed best rates, group and
Wyndham Worldwide corporate rates and AAA and AARP discounts. Super 8 also
TripRewards
offers TripFinder packages, which allow guests to construct
Guaranteed Best Rate
TripFinder
their custom vacation package including hotel reservation,
flight and rental car, as well as hotel package deals
organized by the company around Super 8 properties. In
addition, the firm is a member of Wyndham Rewards, one of
the largest hotel reward programs in the world based on the
6,000 participating hotels. The program allows customers to
CONTACTS: Note: Officers with more than one job title may be earn points toward hotel stays, as well as airline miles, gifts,
intentionally listed here more than once. meals and other incentives. Super 8’s web site offers
John Valletta, Pres. customers a wide array of integrated travel resources,
Heny Gabay, VP-Mktg. including flight tracking, driving directions, street maps,
Jim Darby, VP-Oper. airport maps, destination guides and weather information, in
Phone: 973-428-9700 Fax: 973-496-7307 addition to online reservations, location information and
Toll-Free: 800-800-8000 special promotional programs. A search feature can
automatically find the Super 8 motel and room with the best
available rate for a given date in the travel area. The
company offers several in-room products and services,
including in-room coffee makers, bath amenities and
expanded breakfast choices.
SALARIES/BENEFITS:
SUPERSHUTTLE INTERNATIONAL INC www.supershuttle.com

Airport Shuttle Service
Car & Van Transportation SuperShuttle International, Inc. offers shared ride, door-to-
door ground transportation. It is a subsidiary in the On-
Demand Division of Veolia Transportation, Inc., which is itself
a subsidiary of Veolia Environnement. SuperShuttle offers
customers travel accommodations from a home, hotel or
office to the airport, charging, on average, less than a taxi or
limo because it essentially car pools customers in a single,
distinctly colored blue and yellow van. It attempts to speed
BRANDS/DIVISIONS/AFFILIATES: up the travel process by grouping together passengers
Veolia Transportation Inc traveling to or from the same area using a proprietary
Veolia Environnement
dispatch system. Reservations for transportation can be
ExecuCar
1-800-BLUE-VAN
made online via the firm’s web site or by phone through 1-
800-BLUE-VAN. Additionally, SuperShuttle has partnered
with various online travel sites, such as Expedia, Orbitz and
Travelocity, allowing customers to make reservations at the
same time they make their other travel plans. Each driver
owns their own van, effectively making them individual
CONTACTS: Note: Officers with more than one job title may be franchise owners. For their affiliation with the company,
intentionally listed here more than once. drivers receive the benefits of the dispatch service and
R. Brian Wier, CEO reservation system, as well as financing options and
R. Brian Wier, Pres. marketing partnerships. Since virtually pioneering the
Thomas C. LaVoy, CFO/Exec. VP shared ride concept in Los Angeles in 1983, the firm has
David Bird, Sr. VP-Oper. expanded across the country and now serves over 8 million
Phone: 480-609-3000 Fax: 480-607-9317 customers annually. With a fleet of approximately 1,200
Toll-Free: 800-258-3826 vans, the company provides 24-hour service in 50 cities
Address: 14500 N. Northsight Blvd., Ste. 329, Scottsdale, AZ surrounding 33 airports, including New York, Houston,
85260 US Dallas/Ft. Worth, Denver, San Francisco, Miami, Baltimore
and Washington, D.C, and 27 countries worldwide. It also
has a presence in Ontario, Canada and plans further service
expansions. SuperShuttle offers chartered van services and
group and employee ground transportation in all of its cities
of operation. Additionally, it offers business class sedan
transportation, through subsidiary ExecuCar, in nine cities.
2005 Sales: $ 2005 Profits: $ Parent Company: VEOLIA ENVIRONNEMENT
SALARIES/BENEFITS:
SUPERTEL HOSPITALITY INC www.supertelinc.com

Hotels & Motels Supertel Hospitality, Inc. (SHI) is a self-administered REIT
(Real Estate Investment Trust) primarily engaged in
acquiring and owning hotels. Its portfolio includes 115
limited-service hotels in 24 states under the following
franchise brands: Super 8; Comfort Inn/Comfort Suites; Days
Inn; Hampton Inn; Holiday Inn Express; Ramada, Ltd.; Tara
Inn; Baymont Inn; Key West Inns; Savannah Suites; Masters
Inn; Supertel Inn; Guest House Inn/Guesthouse Inn and
BRANDS/DIVISIONS/AFFILIATES: Suites; and Sleep Inn. Standard guestroom amenities
Supertel Hospitality REIT Trust include high-speed wireless Internet, free local calls, cable
E&P REIT Trust
TV, including movie channels, and iron and ironing board.
Supertel Limited Partnership
E&P Financing Limited Partnership
Select Supertel properties also have complimentary
Supertel Hospitality Management, Inc. continental breakfast, pools, suites, conference centers and
TRS Leasing, Inc. meeting facilities. Through its two wholly-owned
Royco Hotels, Inc. subsidiaries, Supertel Hospitality REIT Trust and E&P REIT
HLC Hotels, Inc Trust, the firm owns a 99% interest in Supertel Limited
Partnership and 100% of E&P Financing Limited Partnership.
CONTACTS: Note: Officers with more than one job title may be Together, these four firms, along with other subsidiaries and
intentionally listed here more than once. partnerships, own the firm’s properties. Those other
Kelly A. Walters, CEO subsidiaries and partnerships include Supertel Hospitality
Stephen C. Gilbert, COO Management, Inc.; SPPR-South Bend LLC; SPPR-Hotels
Kelly A. Walters, Pres. LLC; SPPR-BMI LLC; and Solomon’s Beacon Inn Limited
Corrine L. Scarpello, CFO Partnership. To enter into management agreements with
Donavon A. Heimes, Sec. independent contractors, in compliance with the REIT
Donavon A. Heimes, Treas./Sr. VP Modernization Act of 1999, Supertel created TRS Leasing,
William C. Latham, Chmn. Inc. and its subsidiaries TRS Subsidiary LLC; SPPR TRS
Phone: 402-371-2520 Fax: 402-371-4229 Subsidiary LLC; and SPPR-BMI TRS Subsidiary LLC. All
Toll-Free: SHI hotels are leased to TRS Leasing and are managed by
Address: 309 N. 5th St., Norfolk, NE 68701 US Royco Hotels, Inc. and HLC Hotels, Inc. TRS also holds the
firm’s furniture, fixtures and equipment.
2009 Sales: $88,970 2009 Profits: $-27,395 U.S. Stock Ticker: SPPR
SALARIES/BENEFITS:
SUPRANATIONAL HOTELS www.snrhotels.com

Hotel Marketing
Internet Booking Supranational Hotels Ltd. is an international hotel
representative company. The firm provides a central
reservation system to more than 600,000 GDS (Global
Distribution System) distributor terminals around the world,
as well as Internet booking. The company focuses on small
independent hotels that would not otherwise be able to
compete against large chain hotels, offering four different
tiers of membership: Supranational, Columbus, Private
BRANDS/DIVISIONS/AFFILIATES: Label, Sky and Hotlink Supranational. These tiers pertain to
Supranational Membership the amount of services an individual hotel has coordinated
Columbus Membership
through the Supranational network. Supranational’s hotel
Sky Hotels Membership
Supranational Private Label Membership
portfolio includes over 40 well-renowned hotel chains in over
Columbus Private Label Membership 75 countries and in total more than 1,000 hotels and private
label customers. Supranational was started by five hotel
companies in 1974 and is owned by a number of the firm’s
major hotel members. The firm offers its members its
Supranational Internet booking technology, image library,
CONTACTS: Note: Officers with more than one job title may be public relations, marketing, sales, a connection to major
intentionally listed here more than once. travel portals, GDS marketing advisory center and
Cho Wong, Managing Dir. advertising placement, marketing intelligence reports,
Natalia Hall, Dir.-Sales & Mktg. booking statistics and international voice reservation centers,
Alison Boud, Dir.-Oper. & Reservations among other services depending upon the type of
Bernice Bonsu, Coordinator-Bus. Dev. membership obtained. Hoteliers have access to more than
Adriano Albertino, Dir.-Finance 600,000 travel agent terminals around the world. The
Gabriella Tritschler, Mgr.-Continental Sales company recently added hotels in Argentina, Benin, Bulgaria,
Cho Wong, Deputy Managing Dir. Chile, China, Colombia, Cyprus, Denmark, Estonia, Finland,
Thomas Fraser, Mgr.-Int'l Sales
Michael Smith, Mgr.-Revenue
France, Germany, Greece, Iceland, Italy, Namibia, Norway,
Fred-Harry Frenzel, VP-New Bus. Germany Portugal, Russia, Sweden, Ukraine, the U.K. and Uruguay.
Stephanie Watson, Mgr.-Electronic Dist. Systems Dept.
Phone: 44-20-7357-0770 Fax: 44-20-7407-1715
Toll-Free:
Address: 36 Shad Thames, Butlers Wharf, London, SE1 2YE UK
2009 Sales: $ 2009 Profits: $ U.S. Stock Ticker: Cooperative
SALARIES/BENEFITS:
SWIRE PACIFIC LTD www.swirepacific.com

National: Y Resorts: Y Cruise Ships: Rental Cars: Tour Operators: Theme Parks:
Deep Sea Shipping
Airlines and Air Freight Swire Pacific Ltd., is part of the Swire Group and one of
International & Regional Airlines Hong Kong’s leading listed companies. It operates several
Apparel Retail core businesses, organized into five divisions: property;
Real Estate, Hotels, Commercial Properties aviation; beverages; marine services; and trading and
Aircraft Maintenance industrial. Swire Properties, Ltd., a property developer
Airline Catering Service based in Hong Kong, has invested in roughly 17.8 million
Beverage Manufacturing & Distribution square feet of real estate. Swire Properties, Inc., its U.S.
subsidiary, develops and trades properties in Florida,
BRANDS/DIVISIONS/AFFILIATES: specifically downtown Miami, including office space, retail
Swire Group (The) space and hotels. The company’s aviation holdings include
Swire Properties, Ltd.
international passenger and freight airline Cathay Pacific
Cathay Pacific Airways, Ltd.
Swire Beverages, Ltd.
Airways, Ltd., with nearly 120 worldwide destinations; an all-
Swire Resources, Ltd. cargo carrier, AHK Air Hong Kong Ltd.; Cathay Pacific
Swire Pacific Offshore Holdings subsidiary, Hong Kong Dragon Airlines (Dragonair), with
HUD Group (The) more than 30 Asian destinations and cargo operations in
Hong Kong Dragon Airlines (Dragonair) Asia, Europe, the U.S. and the Middle East; Hong Kong Air
Cargo Terminals, with a handling capacity of 3.5 million tons
CONTACTS: Note: Officers with more than one job title may be annually; and a leading Asian aeronautical engineering
intentionally listed here more than once. company, Hong Kong Aircraft Engineering Company, a
Christopher Dale Pratt, Managing Dir. provider of base and line maintenance at Hong Kong
Peter Alan Kilgour, Exec. Dir.-Group Finance International Airport. Swire Beverages, Ltd. owns the
Yat Hung David Fu, Corp. Sec. franchise to manufacture and distribute Coca-Cola products
Antony Nigel Tyler, CEO-Cathay Pacific Airways, Ltd. in Hong Kong, Taiwan, 11 U.S. states and seven provinces
Geoffrey Leslie Cundle, Exec. Dir.-Beverages Div. in China, representing a total franchise population of over
John Bruce Rae-Smith, Exec. Dir.-Swire Pacific Offshore 420 million. Swire Beverages is one of The Coca-Cola
Christopher D. Pratt, Chmn. Company’s major international bottlers and works with Coca-
Phone: 852-2840-8098 Fax: 852-2526-9365 Cola on brand development and marketing. The firm’s
Toll-Free: marine services holdings include Swire Pacific Offshore
Address: 2 Pacific Place, 88 Queensway, 35th Fl., Hong Kong, Holdings Ltd., one of the largest offshore energy support
China fleets in the world, with over 70 vessels; the HUD Group,
which provides ship repair, towage and salvage, mechanical
and electrical engineering and steelwork services; and Swire
Pacific Ship Management Ltd., a provider of fleet personnel
services. Trading and industrial subsidiary Swire Resources
acts as the holding company for various retail and wholesale
interests in sports and active footwear and apparel, operating
more than 200 retail locations in China.
2009 Sales: $3,209,370 2009 Profits: $2,565,380 U.S. Stock Ticker: SWRAY
2008 Sales: $3,183,030 2008 Profits: $215,210 Int’l Ticker: 0019 Int’l Exchange: Hong Kong-HKEX
SALARIES/BENEFITS:
SWISS INTERNATIONAL AIR LINES www.swiss.com

Airline
Charter Airline Swiss International Air Lines Ltd., a subsidiary of Deutsche
Lufthansa AG, is Switzerland’s national airline. The firm
serves approximately 73 destinations in 39 countries, to
locations such as Florence, Tel Aviv, Madrid, Vienna,
Hamburg, Prague and Nice. It owns a fleet of 85 aircraft: 25
for long-hauls, 52 for medium and short-hauls and eight that
are used under the Swiss brand by other airlines under lease
arrangements. The fleet comprises seven different types of
BRANDS/DIVISIONS/AFFILIATES: aircraft: Airbus A340s, A330s, A320s, A319s, A321s, Avro
Deutsche Lufthansa AG RJ100s and A330-300s. Swiss is a member of the Star
Swiss Private Aviation AG
Alliance, the world’s largest network of airlines that includes
Swiss AviationSoftware Ltd
AMOS
Air China and United. The firm has flight hubs in Basel,
SWISS European Air Lines AG Geneva and Zurich. The company is also involved in the
Swiss WorldCargo information technology sector. It has designed and
developed AMOS, a fully integrated maintenance software
solution for engineering and logistic requirements. AMOS is
marketed by the firm’s subsidiary, Swiss AviationSoftware
CONTACTS: Note: Officers with more than one job title may be Ltd.; it is used by over 80 airlines and maintenance, repair
intentionally listed here more than once. and overhaul companies worldwide. Swiss WorldCargo, the
Harry Hohmeister, CEO company’s cargo division, acts as a wholesaler for airport-to-
Gaudenz Ambuhl, COO airport freight to over 150 locations in over 80 countries.
Marcel Klaus, CFO Subsidiary Swiss Private Aviation AG is an aircraft
Reto Schmid, Managing Dir./Head-Human Resources management and commercial charter specialist. The firm
Antonio Shulthess, Managing Dir.-IT & External Affairs also offers flights through subsidiary SWISS European Air
Peter Wojahn, CTO Lines AG. In June 2009, the company started daily service
Reto Schmid, General Counsel from Zurich to Oslo, Norway.
Patrick Heiz, Dir.-Corp. Dev.
Jurg Dinner, Managing Dir./Head-Corp. Comm.
Holger Hatty, Chief Commercial Officer
Harry Hohmeister, Chief Network & Dist. Officer
Ronald Schauffele, CEO-Swiss AviationSoftware Ltd.
Jan-Christian Schraven, Managing Dir.-Americas, Swiss WolrdCargo
Rolf P. Jetzer, Chmn.
Andreas Thurnheer, Dir./Head-Swiss European Air Lines Ltd.
Oliver Evans, Chief Logistics Officer
Phone: 41-61-582-0000 Fax: 41-61-582-3333
Toll-Free:
Address: Postfach, Basel, CH-4002 Switzerland
2005 Sales: $ 2005 Profits: $ Parent Company: DEUTSCHE LUFTHANSA AG
SALARIES/BENEFITS:
TAM SA www.tam.com.br
Scheduled Air Transport
Domestic Air Transportation TAM SA is a holding company providing scheduled air
International Air Transportation transportation in both the Brazilian domestic market and the
international market through its operating subsidiaries TAM
Linhas Aereas and TAM Mercosur. TAM Linhas Aereas is
the company’s main operating subsidiary, controlling a fleet
of 129 aircraft in Brazil. The company offers flights
throughout Brazil and operates scheduled passenger and
cargo air transport routes to 42 cities, in addition to 37 other
BRANDS/DIVISIONS/AFFILIATES: domestic destinations that the firm serves through regional
TAM Linhas Aereas alliances with other airlines. TAM also directly serves 18
TAM Mercosur
international destinations and provides connections to other
TAM Viagens
destinations through commercial agreements with United
Airlines, Lufthansa, Grupo TAP, LAN Airlines and other
airlines. TAM Linhas Aereas holds an ownership interest in
TAM Viagens, a tourism operator that packages and sells
tourism travel and corporate events in Brazil and abroad.
TAM Mercosur operates scheduled air transportation
CONTACTS: Note: Officers with more than one job title may be operations and is headquartered in Asuncion, Paraguay.
intentionally listed here more than once. TAM Mercosur operates in Paraguay, Argentina, Brazil,
Libano Miranda Barroso, CEO Chile, Uruguay and Bolivia. Other operations include TAM
Libano Miranda Barroso, CFO Cargo, the firm’s freight business, and Multiplus SA, its
Libano Miranda Barroso, Dir.-IT frequent-flyer unit. The firm carries approximately 25.6
Paulo Cezar Castello Branco, Dir.-Commercial & Planning million passengers on domestic flights and approximately 4.5
Libano Miranda Barroso, Dir.-Investor Rel. million passengers on international flights, and averaged 772
Fernando Sporleder Jr., Dir.-Technical Oper. take-offs per day. TAM’s fleet consists of Airbus aircraft,
Maria Claudia Oliveira Amaro, Chmn. including the A330-200 and the A340-500 aircraft (wide-
Phone: 55-11-5582-8817 Fax: 55-11-5582-8149 bodied aircraft used for long-distance flights), and the A321,
Toll-Free: A320-200 and A319-100 aircraft (narrow-bodied aircraft used
Address: 856 Ave. Jurandir, Lote 4, Sao Paulo, 04072 Brazil for medium and short-distance flights). In August 2010, the
company announced plans to merge with Chilean airline LAN
Airlines SA. Both airlines would remain as individual entities.
2009 Sales: $ 2009 Profits: $ U.S. Stock Ticker: TAM
2008 Sales: $ 2008 Profits: $ Int’l Ticker: TAMM4 Int’l Exchange: Sao Paulo-SAO
SALARIES/BENEFITS:
TEXTRON INC www.textron.com

Aerospace Related Manufacturing
Helicopters & General Aviation Aircraft Manufacturing Textron, Inc. is a global multi-industry company operating
Electrical Test & Measurement Equipment primarily in aircraft, defense, industrial and finance concerns.
Fiber Optic Equipment The company participates in five business segments: Bell,
Off-Road Vehicles Textron, Cessna, Industrial and Finance. The Bell segment
Financing includes Bell Helicopter, which supplies helicopters, tilt rotor
aircraft and helicopter-related spare parts and services for
military and commercial applications. Bell Helicopter also
offers commercially certified helicopters to corporate,
BRANDS/DIVISIONS/AFFILIATES: offshore petroleum exploration, utility, charter, police, fire,
Bell Helicopters rescue and emergency medical helicopter operators. Bell
Textron Systems
Helicopter accounts for roughly 27% of the firm’s revenues.
Cessna Aircraft Co.
Textron Financial Corp.
The Textron segment, operating through Textron Systems
Jacobsen and accounting for about 18% of revenues, manufactures
Kautex smart weapons; surveillance and intelligence products; and
Greenlee weapons. It is subdivided into five units: AAI unmanned
Textron Financial Corp aircraft systems; TMLS (Textron Marine & Land Systems)
marine equipment; Textron Defense Systems munitions;
CONTACTS: Note: Officers with more than one job title may be Lycoming Engines for aviation; and Overwatch intelligence
intentionally listed here more than once. resources. The Cessna segment comprises the Cessna
Scott C. Donnelly, CEO Aircraft Co., a manufacturer of general aviation aircraft.
Scott C. Donnelly, Pres. Cessna has four major product lines: Citation business jets;
Frank T. Connor, CFO/Exec. VP single engine turboprop Caravans; Cessna single engine
John D. Butler, Chief Human Resources Officer piston aircraft; and aftermarket parts and services. Cessna
Gary Cantrell, CIO/VP accounts for roughly 32% of the firm’s revenues. The
John D. Butler, Exec. VP-Admin. Industrial segment is composed of the E-Z-GO, Jacobsen,
Terrence O'Donnell, General Counsel/Exec. VP Kautex and Greenlee businesses. These businesses
Paul McGartoll, VP-Strategy & Bus. Dev.
Adele J. Suddes, VP-Comm.
design, manufacture and sell diverse products such as golf
Douglas R. Wilburne, VP-Investor Rel. cars; off-road utility vehicles; turf maintenance equipment;
Richard L. Yates, Controller/Sr. VP blow-molded fuel systems; electrical test and measurement
D. Lynn Kelley, VP-Oper. Excellence instruments; and fiber optic connectors. Kautex alone
John R. Curran, VP-Mergers & Acquisitions account for 12% of the company’s revenues, with the
Cathy Streker, VP-Human Resources remainder being spread out among miscellaneous
Mary F. Lovejoy, VP/Treas. subsidiaries. The Finance segment consists of Textron
Lewis B. Campbell, Chmn. Financial Corp. and its subsidiaries, which mostly support the
Mary L. Howell, Exec. VP-Int'l Rel. company’s other segments.
Phone: 401-421-2800 Fax: 401-457-2220 Textron offers its employees medical, prescription, dental,
Toll-Free: and vision coverage; flexible spending accounts; life, AD&D,
Address: 40 Westminster St., Providence, RI 02903 US business travel and disability insurance; pension; and a
401(k) plan, among others.
2009 Sales: $10,500,000 2009 Profits: $-31,000 U.S. Stock Ticker: TXT
SALARIES/BENEFITS:
Pension Plan: Y ESOP Stock Plan: Profit Sharing: Top Exec. Salary: $1,019,615 Bonus: $
THAI AIRWAYS INTERNATIONAL PLC www.thaiair.com

Airline
Cargo Services Thai Airways International Plc is an international airline
Catering Services based in Thailand that transports passengers, cargo and
Aircraft Maintenance & Repair mail to domestic and international locations. Thai flies to 61
Travel Agency destinations in 34 countries around the world and serves 12
Ground Support domestic points. It also code shares with PB Air for flights to
six other destinations: Lampang, Nan, Sakonnakhon,
Nakhon Phanom, Roi-Et and Buri Ram. Its fleet is
comprised of 91 aircrafts, including 47 Boeings; 42 Airbuses;
BRANDS/DIVISIONS/AFFILIATES: and two ATR72s. The airline is a member of the Star
Star Alliance Alliance, which includes 26 airlines covering 1,077 airports in
Royal Orchid Holidays
175 countries. In addition to its passenger services, the
Thai Ground Services
Thai Technical & Maintenance
firm’s operations include ground services; ground support
Thai Cargo & Mail and equipment services; technical and maintenance
Thai Catering services; cargo and mail services; and catering services.
Thai Ground Support The ground services segment provides station management
and administration and passenger services such as check-in,
transfer and lounge services. The ground support segment
CONTACTS: Note: Officers with more than one job title may be provides passenger and cargo technical services; ramp and
intentionally listed here more than once. ground support equipment; and flight operation support. The
Piyasavasti Amranand, Pres. technical and maintenance department handles aircraft
Pruet Boobphakam, Exec. VP-Commercial repair. The cargo and mail services segment provides air
Pandit Chanapai, Exec. VP-Human Resources & Gen. Mgmt. cargo and mail services spanning domestic and international
Montree Jumrieng, Managing Dir.-Tech. Dept. destinations carried in the belly of Thai’s passenger aircraft,
Norahuch Ployyai, Exec. VP-Oper. Dept. with passenger baggage having priority. The company also
Chokchai Panyayong, Exec. VP-Strategy & Bus. Dev. offers block space and lease space on partner airlines’
Kaweepan Raungpaka, Exec. VP-Finance & Acct. aircraft when there is high cargo demand. The catering
Ampon Kittiampon, Chmn.
services segment offers two lines of business: preparation
Phone: 66-0-2545-1000 Fax: and delivery of food for aircraft uplift; and food preparation
Toll-Free: for ground distribution. In addition, the firm has an interest in
Address: 89 Vibhavadi Rangsit Rd., Bangkok, 10900 Thailand Royal Orchid Holidays, a travel company that offers planned
vacations in Thailand and the rest of the world. The airline
carrier is about 53.7% owned by the Ministry of Finance of
the Thai Government. In December 2009, the company
launched royal first class services to Dubai.
2009 Sales: $6,092,170 2009 Profits: $-645,620 U.S. Stock Ticker: THAI
2008 Sales: $5,793,560 2008 Profits: $618,940 Int’l Ticker: THAI Int’l Exchange: Bangkok-BAK
SALARIES/BENEFITS:
THARALDSON ENTERPRISES INC www.tharaldson.com

Hotels
Construction Services Tharaldson Enterprises, Inc. builds and operates select-
Communications Services service and extended-service hotels across the U.S. The
Property Management firm’s Tharaldson Property Management, Inc. subsidiary is a
leading independent hotel property-management company in
the U.S., operating 222 hotels in 30 states. Tharaldson
Communications, Inc. provides nationwide
telecommunications services to the hospitality industry.
Tharaldson Development Company, Inc., one of the largest
BRANDS/DIVISIONS/AFFILIATES: developers of new hotels in the U.S., has more than 20 hotel
Tharaldson Property Management, Inc. projects currently in development. Tharaldson Enterprises
Tharaldson Development Company, Inc.
operates properties under brand names including Courtyard,
Tharaldson Communications
Tharaldson Lodging Co.
Residence Inn, Fairfield Inn, Springhill Suites and
Room In The Inn Program TownePlace Suites by Marriott; Homewood Suites and
Courtyard Hampton Inn by Hilton; Country Inn and Suites; Holiday Inn
Residence Inn Express; and Comfort Inn and Suites. Tharaldson properties
Fairfield Inn offer many amenities including cable television; indoor and
outdoor pools; complimentary breakfast; free local phone
CONTACTS: Note: Officers with more than one job title may be calls; and 24-hour coffee service. In addition, children under
intentionally listed here more than once. 18 stay free. The firm also provides its Room In The Inn
Richard Larson, Pres. Program, which offers free rooms to guests visiting friends or
Douglas Dobmeier, Sr. VP-Oper. family members in a hospital, nursing home or treatment
Annette Croves, Controller facility during the Christmas and Thanksgiving seasons. In
Charles A. Krumwiede, VP-Oper. & Property Support March 2010, the firm’s Courtyard by Marriott brand
Phone: 701-235-1060 Fax: 701-235-0948 redesigned its lobbies to a more open floor plan, offering the
Toll-Free: latest technology, healthy food and beverage options. The
Address: 1202 Westrac Dr., Fargo, ND 58103-2344 US new redesigned lobby is based on consumer research and is
designed to get consumers into the lobby.
Employees of the firm are offered tuition reimbursement,
lodging discounts, a flexible spending account and medical,
dental and life insurance. The company is 100% employee
owned through its employee stock ownership program.
SALARIES/BENEFITS:
THOMAS COOK GROUP PLC www.thomascookgroup.com

Vacations Packages
Hotels Thomas Cook Group plc is the result of a recent merger
Resorts between MyTravel Group plc, a tour operations leader based
Airlines in the UK, and Thomas Cook AG, a worldwide tourism group.
Tours It is an international leisure travel group that owns a fleet of
95 aircraft, a network of over 3,400 owned or franchised
travel stores and a number of hotels and resort properties. It
splits its business into five geographic divisions: the U.K. and
Ireland, India and the Middle East; Continental Europe;
BRANDS/DIVISIONS/AFFILIATES: Northern Europe; Germany; and North America. The U.K.
MyTravel Group plc and Ireland, India and the Middle East division comprises the
Thomas Cook AG
U.K. and Irish tour operations, as well as the U.K. airlines
Airtours
Neckerman
and services in India and the Middle East. The Continental
Condor Europe division includes operations in Germany, Austria,
Ving France, Belgium, the Netherlands, the Czech Republic,
Direct Holidays Hungary, Slovakia, Switzerland and Poland. The Northern
Sunquest Europe division contains operations in Sweden, Norway,
Denmark and Finland. The German Airlines division consists
CONTACTS: Note: Officers with more than one job title may be of the Condor Flugdienst and Condor Berlin airlines. The
intentionally listed here more than once. North America division is primarily comprised operations in
Manny Fontenla-Novoa, CEO Canada and the U.S. Thomas Cook Group utilizes the brand
Paul Hollingworth, CFO names Thomas Cook, Airtours, Neckerman, Condor, Ving,
Paul Wood, Dir.-Human Resources Direct Holidays and Sunquest. The firm sells its travel
Derek Woodward, Sec. packages on the Internet, by phone, through television and in
Jurgen Buser, Dir.-Strategy a network of shops. The company’s specialty vacations
Sam Weihagen, CEO-Northern Europe include basic retail travel, package holidays, winter
Ralf Teckentrup, CEO-Airlines Germany getaways, foreign exchange programs and cruises. In
Peter Fankhauser, CEO-Central Europe
Thomas Doring, CEO-East & West Europe
January 2009, the company acquired Med Hotels, a bed
Michael Beckett, Chmn. bank business, from Lastminute.com and combined this
Michael Friisdahl, CEO-North America operation with its hotels4U.com. In April 2010, the firm
acquired Think W3 Limted, owner of the UK travel product
Phone: 44-1-7334-17-100 Fax:
company Essential Travel. In July 2010, it acquired German
Toll-Free: tour operator Oger Tours GmbH, which specializes in
Address: The Thomas Cook Business Park, Coningsby Rd., vacation packages to Turkey.
Peterborough, PE3 8SB UK
2008 Sales: $14,533,700 2008 Profits: $603,630 Int’l Ticker: MT Int’l Exchange: London-LSE
SALARIES/BENEFITS:
THOUSAND TRAILS INC www.1000trails.com

RV Parks & Campsites
Campground Management Thousand Trails, Inc., a subsidiary of Equity Lifestyle
Park Concession Services Properties, Inc., is one of the nation's largest owners and
Construction & Engineering Services operators of private campgrounds. Members have access to
Magazine Publishing 24,300 campsites in more than 80 membership-based
preserves across 22 U.S. states and British Columbia. The
preserves are gated and guarded 24-hours-a-day by park
rangers. Members may bring their own tent or travel trailer,
or reserve one of Thousand Trails’ cabins, cottages, yurts or
BRANDS/DIVISIONS/AFFILIATES: other accommodations, such as covered wagons. The
Equity Lifestyle Properties Inc cabins usually feature two or more beds that sleep 4-6
people, and a dinette, kitchen, TV and full bathroom. Larger
and deluxe cabins sometimes feature a deck and microwave.
Cottages, typically larger than cabins, feature two bedrooms
plus a sofa bed, sleeping 6 or more adults; a kitchen with a
dishwasher, microwave, gas oven, pots, pans, utensils and
dishes; full baths; and satellite TV. Cottages are often
grouped into a small community separate from the rest of the
CONTACTS: Note: Officers with more than one job title may be preserve. Thousand Trails’ yurts are large, permanent
intentionally listed here more than once. dome-shaped tents that typically feature two queen-size
Joe McAdams, Pres., Equity Lifestyle Properties Inc. futons that sleep 4-6 people; a full bathroom; a kitchen with a
dining table, stove, toaster, utensils, pots and pans; and a
Phone: 312-279-1400 Fax: 312-279-1710
TV/VCR. Campsite amenities generally include hiking trails,
Toll-Free: miniature golf, lodges, pools, spas, lakes, boating and
Address: 2 North Riverside Plz., Ste. 800, Chicago, IL 60606 US fishing; campgrounds also usually include barbeque pits,
electricity, water, sewer connections for RVs and restroom
and shower facilities. The company’s web site allows
members to make reservations online and offers details on
all its preserves, including local attractions and a map listing
amenities offered at each preserve. The firm also publishes
Trailblazer, a camping magazine with over 65,000
subscribers.
2005 Sales: $ 2005 Profits: $ Parent Company: EQUITY LIFESTYLE PROPERTIES INC
SALARIES/BENEFITS:
TOBU RAILWAY CO LTD www.tobu.co.jp

Railroad
Railway Management & Services Tobu Railway Co., Ltd. owns and operates the second-
Real Estate largest private rail network in Japan, with a service area that
Buses spans portions of the Tokyo metropolitan region, extending
Hotels from eastern Tokyo to Chiba, Saitama, Tochigi and Gunma.
Retail The company owns and operates 287.8 miles of rail lines,
Construction and the primary users of this network include students,
commuters, tourists and business travelers. Altogether the
firm operates 203 stations with a daily average of 2.4 million
BRANDS/DIVISIONS/AFFILIATES: passengers. Tobu Railway also engages in the sale of
Tobu Group homes and land and the sale of condominiums in areas
Tobu World Square
along its rail lines; in the construction of shopping malls and
Tobu Hotel Levant Tokyo
other retail facilities; and rail-side land leasing. The firm is
part of the Tobu Group of companies, which, excepting Tobu
Railway, includes 97 subsidiaries and 16 affiliates operating
in the land and building sales, brokerage, construction
materials supply, leasing, construction, research and design,
operation and management, cleaning, landscaping and
CONTACTS: Note: Officers with more than one job title may be gardening and heating supply segments. Tobu Group also
intentionally listed here more than once. operates health clubs, golf courses, theme parks and hotels,
Yoshizumi Nezu, Pres. primarily along the Tobu Railway network. In addition, the
Kenichi Tsunoda, Sr. Managing Dir. company has specially targeted bus services and leisure
Takao Suzuki, Sr. Managing Dir. businesses, such as Tobu Hotel Levant Tokyo, operated in
Naoyuki Hosaka, Sr. Managing Dir. partnership with Marriott, and Tobu World Square, a tourist
Zengo Takeda, Managing Dir. destination that has miniature renderings of historical sites all
Phone: 81-3-3621-5145 Fax: over the world. Tobu Group also develops and manages
Toll-Free: condominiums, housing developments and department
Address: 1-2 Oshiage 1-chome, Sumida-ku, Tokyo, 131-8522 stores along its railways and in Tokyo. Tobu Group
Japan operations are divided into transportation, leisure, real
estate, retail distribution and other. The other business
primarily consists of the company’s construction subsidiaries.
SALARIES/BENEFITS:
TRAILWAYS TRANSPORTATION SYSTEM INC www.trailways.com

Bus Transportation
Sightseeing Packages Trailways Transportation System, Inc. is a franchise
Tour Services organization that comprises 85 independently owned and
Intermodal Shipping Services operated transportation, tour and travel companies. The
company provides services such as charter and tour busing;
scheduled route transportation; sightseeing and travel
planning; shuttle service; transit and supplementary
intermodal delivery via ground, air, rail and sea. The
Trailways network extends across more than 1,000
BRANDS/DIVISIONS/AFFILIATES: destinations across North America and parts of Europe. The
Greyhound Lines Inc firm uses more than 4,000 vehicles, including 2,000 luxury
motorcoaches, and carries over 16 million passengers per
year. Trailways’ transportation system also includes a
network of industry suppliers, professional organizations and
other trade-related entities. In addition, most of the firm’s
scheduled route companies provide long-haul service for
passengers through agreements with Greyhound Lines.
Trailways offers its franchisees a well-known brand identity;
CONTACTS: Note: Officers with more than one job title may be uniform operating standards; nationwide business
intentionally listed here more than once. networking; promotion in a member showcase and services
Gale Ellsworth, CEO catalog; industry-wide coalitions and legislative support;
Gale Ellsworth, Pres. driver and vehicle pools; employee search and referrals;
Tim Hancock, Treas. marketing, advertising and trade show representation;
William Steele, Chmn. uniform driver education and training programs; e-commerce
Phone: 703-691-3052 Fax: 703-691-9047 support; member-preferred group insurance programs;
Toll-Free: 877-467-3346 rebates and discounts on industry vehicles, equipment,
Address: 3554 Chain Bridge Rd., Ste. 202, Fairfax, VA 22030- replacement parts and service; discounts on fuel; long-
2709 US distance telephone accounts; and travel accommodation
discounts.
SALARIES/BENEFITS:
TRANS STATES AIRLINES INC www.transstates.net

Regional Airlines
Trans State Airlines, Inc., a subsidiary of Trans State
Holdings, Inc., is one of the largest US-based independent
regional airlines, operating primarily in Midwestern and
northeastern states. The company is affiliated with the
Express services of United Airlines and US Airways. The
firm operates about 50 Embraer regional aircraft, with more
than 330 flights per day to about 69 cities. Trans State’s
primary hubs include Chicago, Illinois’s O’Hare International
BRANDS/DIVISIONS/AFFILIATES: Airport; Washington, DC’s Washington Dulles International
Trans State Holdings, Inc. Airport; and the Denver, Colorado based Denver
International Airport for its United Express service; while
Pittsburgh, Pennsylvania’s Pittsburgh International Airport
serves as the hub for US Airways Express. In October 2009,
the company ordered 50 MRJ-90 type planes from Mitsubishi
Heavy Industries.
Trans State offers its employees medical, dental and
prescription drug benefits; life and long term disability
CONTACTS: Note: Officers with more than one job title may be insurance; a 401(k) program; and discounts on hotels,
intentionally listed here more than once. cruises and car rentals.
Richard A. Leach, COO
Richard A. Leach, Pres.
Gerry Wigmore, CFO/Sr. VP
Fred Oxley, VP-Training
Fred Oxley, VP-Admin.
David Hayes, General Counsel/VP
Mike White, Dir.-Flight Oper.
Terry Basham, VP-Customer Service
Al Blosse, VP-Maintenance
Matt Conrad, Dir.-Safety
Fred Oxley, Gen. Mgr.-US Airways Express Div.
Hulas Konodia, Chmn.
Phone: 314-222-4300 Fax: 314-222-4314
Toll-Free:
Address: 11495 Navaid Rd., Ste. 133, Bridgeton, MO 63044 US
2005 Sales: $ 2005 Profits: $ Parent Company: TRANS STATE HOLDINGS INC
SALARIES/BENEFITS:
TRANSAT AT INC www.transat.com

Travel Agencies
Air Transportation Transat A.T., Inc. is an integrated tour operator based in
Canada that focuses on holiday travel. The company’s
business includes developing and marketing vacation travel
services focusing on package and air-travel format, including
airline seating. The company offers more than 60
destination countries and distributes products in roughly 50
countries. The firm owns an air carrier and operates an
extensive distribution network. Transat has three main out-
BRANDS/DIVISIONS/AFFILIATES: going tour operators, Transat Holidays, Revatours and
Revatours Nolitours. Transat also has several out-going travel
TravelPlus
operators in France, including Vacances Transit, Look
Noulitours
Transat Holidays
Voyages Air Consultants Europe B.V. and TASC (The Airline
Transat Holidays USA Inc Seat Company Limited). The company’s in-going tour
Jonview Canada operators include subsidiaries in Florida, Canada and
Tourgreece Greece, such as Transat Holidays USA Inc.; Jonview
Club Voyages Canada; and Tourgreece. The company fulfills roughly 85%
of airline seating requirements through wholly-owned
CONTACTS: Note: Officers with more than one job title may be subsidiary Air Transat, the largest international charter that
intentionally listed here more than once. focuses on holiday travel in Canada. The firm’s subsidiary,
Jean-Marc Eustache, CEO Handlex, provides airport ground handling services, including
Nelson Gentiletti, COO passenger greeting and check-in, baggage and cargo
Jean-Marc Eustache, Pres. handling, aircraft cleaning, ramp services and ground
Denis Petrin, CFO support equipment services. To market its tour packages,
Jean-Luk Pellerin, VP-Human Resources Transat also runs a distribution network, Transat Distribution
MichelBellefeuille, CIO/VP Canada, consisting of several travel agency brands, such as
Denis Petrin, VP-Admin. Club Voyages, Marlin Travel, TravelPlus and Voyages en
Bernard Bussieres, General Counsel/VP/Corp. Sec.
Andre De Montigny, VP-Corp. Dev.
Liberte. TravelPlus is one of the largest Canadian-owned-
Michel Lemay, VP-Comm. & Corp. Affairs and-operated retail travel networks, with owner-managed
Denis Petrin, VP-Finance locations in major centers and local communities. The firm
Jean-Marc Eustache, Chmn. owns or franchises approximately 500 travel agencies. In
Phone: 514-987-1660 Fax: 514-987-8035 June 2010, the firm launched an outgoing tour operator in
Monterrey, Mexico under its Eleva Travel brand.
Toll-Free:
Address: 300 Leo-Pariseau St., Ste. 600, Montreal, QC H2X 4C2
Canada
2008 Sales: $3,177,930 2008 Profits: $-45,240 Int’l Ticker: TRZ Int’l Exchange: Toronto-TSX
SALARIES/BENEFITS:
TRAVELCENTERS OF AMERICA LLC www.tatravelcenters.com

Travel Centers, Retail
Restaurants TravelCenters of America (TA) is a full-service national travel
Gas Stations center chain in the U.S. Originally a subsidiary of Hospitality
Convenience Stores Properties Trust (HPT), TA became a publicly owned
Motels company after a spin-off from HPT, though the majority of its
Truck Maintenance properties are still leased from HPT. The company has 166
Wireless Internet Access locations under the TravelCenters of America and Petro
brands in 41 states and Canada, which serve virtually all
major trucking fleets and a variety of other highway travelers.
BRANDS/DIVISIONS/AFFILIATES: Of these travel centers, 143 are owned by HPT and operated
Hospitality Properties Trust by TA; 23 are owned by HPT and franchise-operated; and 22
TA RoadKing Club
are franchise owned and operated. The company offers a
Country Pride
Iron Skillet
variety of services to travelers, including diesel and gasoline
Buckhorn Family Restaurants sales; truck repair and maintenance; full-service dining and
Fork in the Road fast-food courts; travel and convenience stores; showers;
Petro business services; laundry facilities; weigh scales; and video
arcades. The company operates full-service restaurants
under such brand names as Country Pride, Iron Skillet,
CONTACTS: Note: Officers with more than one job title may be Buckhorn Family Restaurants and Fork in the Road. Many
intentionally listed here more than once. locations offer customers a variety of fast-food choices such
Thomas M. O'Brien, CEO/Managing Dir. as Burger King and Popeye’s as well. The TA RoadKing
Thomas M. O'Brien, Pres. Club allows member truck drivers to earn points which may
Andrew J. Rebholz, CFO/Exec. VP be redeemed for discounts on diesel fuel, food, truck
Michael J. Lombardi, Exec. VP-Sales services and access to TA’s wireless Internet access service,
Mark R. Young, General Counsel/Exec. VP Interstate SpeedZone.
John Ponczoch, Sr. VP-Oper.
John Ponczoch, Sr. VP-Food Mktg.
TA offers its employees medical and life insurance; vacation
Ara A. Bagdasarian, Exec. VP and bereavement leave; mortgage counseling; various
Barry A. Richards, Exec. VP incentive programs; flexible spending accounts; credit union
Randy A. Graham, Sr. VP-Retail Mktg. & Other Income membership; jury duty, educational and military training
Phone: 440-808-9100 Fax: assistance; and computer and automobile purchase discount
programs.
Toll-Free: 888-982-5528
Address: 24601 Center Ridge Rd., Ste. 200, Westlake, OH
44145 US
2009 Sales: $4,699,800 2009 Profits: $-89,900 U.S. Stock Ticker: TA
SALARIES/BENEFITS:
TRAVELOCITY.COM LP www.travelocity.com
Online Reservations Travelocity.com L.P., a subsidiary of Sabre Holdings Corp.,
Retail Travel Service Kiosks is a leading provider of travel services for the business and
Corporate Travel Agency leisure traveler. Travelocity provides access to vacation
packages, domestic and international flights, hotel
accommodations, rental car companies and cruises as well
as last minute packages at discounted prices. Additionally,
Travelocity has a customer care unit staffed by
representatives who are able to answer questions, change
BRANDS/DIVISIONS/AFFILIATES: travel arrangements and handle travel-related emergencies
Sabre Holdings Corp 24-hours-a-day. The company also provides destination
World Choice Travel
guides, trip advice and travel blogs. In addition to its main
Travelocity Partner Network
LastMinute.com
web site, travelocity.com, the firm also operates several
HolidayAutos.com additional web sites including HolidayAutos.co.uk;
ZUJI LastMinute.com; IgoUgo.com, CheapToTravel.com,
IgoUgo.com Travelocity Business; World Choice Travel; and Zuji.
Travelocity Business HolidayAutos.co.uk allows customers to search for the
lowest prices in rental cars, vans and RV’s and make
CONTACTS: Note: Officers with more than one job title may be reservations. LastMinute.com is an online travel service that
intentionally listed here more than once. specializes in last minute discount travel and vacation
Hugh Jones, CEO packages. IgoUgo.com is an online community centered
Hugh Jones, Pres. around world travel that features blogs, reviews and photo
John Mills, CFO sharing. CheapToTravel.com offers discount travel and
Victoria Treyger, Chief Mktg. Officer vacation packages. Travelocity Business focuses on
Tran Taylor, Chief People Officer corporate clients and offers an array of travel goods and
Josh Hartmann, CTO services. World Choice Travel maintains a travel affiliate
Jonathan Perkel, General Counsel/Sr. VP program that offers online booking engines to approximately
Ginny Mahi, VP-Customer Service
Noreen Henry, Sr. VP-Global Partner Mktg.
2,400 affiliates in 42 countries. Zuji is an online travel
Yannis Karnis, Pres., Travelocity Business agency that concentrates on the Asia Pacific region.
Tracey Weber, Pres., North America Travelocity offers its employees health benefits; a 401(k)
Roshan Mendis, Pres., Travelocity Asia Pacific/Pres., ZUJI plan; flexible work arrangements such as telecommuting,
Phone: 682-605-1000 Fax: 972-582-2346 flex-time, job sharing and reduced work schedules; travel
Toll-Free: 888-872-8356 discounts; employee discounts; and community volunteer
Address: 3150 Sabre Dr., Southlake, TX 76092 US events.
2005 Sales: $831,328 2005 Profits: $-10,269 Parent Company: SABRE HOLDINGS CORP
SALARIES/BENEFITS:
TRAVELPORT LIMITED www.travelport.com

Online Travel Services, Agencies & Reservation Systems
Travel Distribution Services & Solutions Travelport, Ltd., one of the largest travel companies in the
Consumer Travel Reservation Sites world, offers a wide variety of travel-related services to travel
professionals and travel suppliers. Products and services
include distribution technology, travel packaging and retail
sales for both the business and consumer markets. The firm
offers these services in more than 160 countries, with sales
and support offices in 40 countries. Travelport operates
under three global businesses: Gullivers Travel Associates
BRANDS/DIVISIONS/AFFILIATES: (GTA), a travel-content wholesaler; Global Distribution
Travelport GDS System (GDS), a global travel distribution system, consisting
GTA (Gullivers Travel Associates)
of its THOR sales support service and wholly-owned
Galileo
Worldspan
subsidiaries Galileo and Worldspan; and Airline IT Solutions,
THOR which offers IT and data intelligence solutions for airlines.
Travelport Meridian The GTA division sources net rate accommodations, ground
Sprice Pte. Ltd. travel, sightseeing, and other destination travel services from
TravelPort Lesiure travel suppliers and distributes the inventory to other travel
wholesalers, tour operators and travel agents. GTA has
CONTACTS: Note: Officers with more than one job title may be partnerships with over 24,000 hotels worldwide and sells its
intentionally listed here more than once. products in more than 130 countries. It has more than
Jeff Clarke, CEO 28,000 travel suppliers, 135 destination services and
Jeff Clarke, Pres. conducts business in over 29 different languages. The GDS
Philip Emery, CFO/Exec. VP division provides aggregation, search and transaction
Lee Golding, Chief Human Resources Officer/Exec. VP processing services to travel suppliers and travel agencies,
Eric Bock, General Counsel/Corp. Sec./Exec. VP allowing travel agencies to search, process and book tens of
Julian Walker, Head-Corp. Comm. thousands of itinerary and pricing options across multiple
Ken Esterow, Pres./CEO-GTA travel suppliers. GDS provides services to more than 60,000
Gordon Wilson, Pres./CEO-GDS
Armin Meier, Chief Commercial Officer-GDS
travel agencies and operates in 160 countries. Airline IT
Paul C. Schorr, Chmn. Solutions provides data solutions for airline businesses.
Features include passenger management, online ticketing
Phone: 973-939-1000 Fax: 973-939-1096 and intelligence services. The Travelport Meridian service
Toll-Free: provides reservations, inventory and departure control
Address: 400 Interpace Parkway, Bldg. A, Parsippany, NJ 07054 systems. The company is owned by private equity firm, The
US Blackstone Group. In May 2010, the company acquired
Singapore-based firm Sprice Pte. Ltd. Also in 2010, the
company launched TravelPort Lesiure, a global leisure portal
for travel agents, which includes hotel, hostel, bed and
breakfast and car options.
2005 Sales: $2,411,000 2005 Profits: $-43,000 Parent Company: BLACKSTONE GROUP LP (THE)
SALARIES/BENEFITS:
TRAVELZOO www.travelzoo.com
Travel Services-Online
Travelzoo, Inc. is a global Internet media company that
publishes travel and entertainment offers from travel and
entertainment companies. Its publications and products
include the Travelzoo web sites, the Travelzoo Top 20 e-mail
newsletter and the Newsflash e-mail alert service. Travelzoo
operates in two geographical segments: North America and
Europe. The firm’s European segment, which consists of its
operations in France, Germany, Spain and the U.K.,
BRANDS/DIVISIONS/AFFILIATES: generated approximately 17% of its 2009 revenue.
Travelzoo Top 20 Travelzoo provides versions of its web site for the U.S.,
Newsflash
Canada, France, Germany, Spain, and the U.K., and through
SuperSearch
Travelzoo Network
a license agreement with Azzurro Capital, for Hong Kong,
Fly.com Japan, Taiwan, Australia, and China through Azzuro’s
subsidiaries Travel (Asia) Limited and Travelzoo Japan.K.K.
These sites attracted 10.6 million unique visitors per month
in 2009. The firm operates SuperSearch, a pay-per-click
travel search tool; Fly.com, a travel search engine that
CONTACTS: Note: Officers with more than one job title may be enables users to find and compare flight options from
intentionally listed here more than once. hundreds of airlines and online travel agencies; and the
Christopher Loughlin, CEO Travelzoo Network, a network of third-party web sites that
Wayne Lee, CFO lists deals published by Travelzoo. The firm has
Max Rayner, CIO approximately 15.9 million subscribers to its Travelzoo Top
Christie McConnel, Contact-Media 20 newsletter and 14 million subscribers to its Newsflash e-
Shirley Tafoya, Pres., North America mail alert service. Approximately 6 million searches are
Holger Bartel, Chmn. conducted per month on Travelzoo’s SuperSearch tool.
Melanie Bower, VP-Network, Entertainment, & Destinations, Europe More than 2,000 companies purchase Travelzoo’s
Phone: 212-484-4900 Fax: advertising services, sales of which generate all of the
Toll-Free: company’s revenue.
Address: 590 Madison Ave., 37th Fl., New York, NY 10022 US
2009 Sales: $93,973 2009 Profits: $8,618 U.S. Stock Ticker: TZOO
SALARIES/BENEFITS:
TRT HOLDINGS www.omnihotels.com

Hotels
Gymnasiums TRT Holdings owns and franchises the Omni Hotel chain.
Oil & Gas Exploration Omni Hotels offer luxury and first-class accommodations at
47 locations across North America, totaling more than
14,000 rooms. The company owns or manages 43 of the
properties and franchises four. A typical Omni Hotel has
350-500 rooms, and it offers amenities such as marble
bathrooms, voicemail, modem connections, high-speed
Internet access, gourmet dining, fitness centers; 24-hour and
BRANDS/DIVISIONS/AFFILIATES: online room service; valet ordering, baggage retrieval and
Omni Hotels housekeeping, among other services. The firm’s specialty
Executive Service Plan
programs operate at all locations and include the Executive
Select Guest
Omni Express
Service Plan, designed to aid corporate travelers; and the
Omni Kids Select Guest and Select Guest Gold customer loyalty
Select Guest Gold programs, whereby members are rewarded on business and
Gold's Gym International other types of stays, including most government, leisure and
Tana Exploration Company group discounts. Omni Express is a direct hotline for
meeting planners and Omni Kids caters to the needs of
CONTACTS: Note: Officers with more than one job title may be younger guests. The hotel chain caters primarily to
intentionally listed here more than once. corporate business and upscale leisure travelers. The Omni
James D. Caldwell, CEO is part of The Global Hotel Alliance (GHA), which consists of
Mike Deitemeyer, Pres. 12 prominent hotel brands in more than 47 countries.
Mike Garcia, CFO Additionally, TRT owns Gold’s Gym International, a
Tom Santora, Chief Mktg. Officer/Sr. VP-Sales franchiser of more than 550 fitness centers in 25 countries.
Joy Rothschild, Sr. VP-Human Resources Apart from these operations, the company holds stakes in
Michael G. Smith, General Counsel/Sr. VP businesses involved in oil and gas exploration (the Tana
Jeff Smith, Sr. VP-Oper. Exploration Company), as well as retail chains in Mexico and
Mike Garcia, Sr. VP-Dev. & Acquisitions
Paul Dietzler, Exec. VP-Asset Mgmt.
other real estate investments. In January 2009, the Omni
Jeff Smith, Sr. VP-Loyalty Svcs. Fort Worth Hotel opens. In February 2009, the Dallas City
Stephen Rosenstock, Sr. VP-Food & Beverage/Brand Standards Council named the company as the operator of the new
Robert B. Rowling, Chmn. Dallas Convention Center Hotel. In February 2010, the firm
Phone: 972-730-6664 Fax: 972-871-5665 launched a new brand of upscale hotels called Mokara Hotel
and Spa.
Toll-Free: 800-843-6664
Address: 420 Decker Dr., Ste. 200, Irving, TX 75062-3952 US Employees receive tuition reimbursement; relocation
allowances; a flexible spending account; short term and long-
term disability; discounted associate room rates; and
medical, dental, life and disability insurance.
SALARIES/BENEFITS:
TRUMP ENTERTAINMENT RESORTS INC www.trumpcasinos.com

Casino Hotels
Casino Management Trump Entertainment Resorts, Inc. (TER) operates three
casino properties, all in Atlantic City: Trump Taj Mahal
Casino Resort; Trump Plaza Hotel and Casino; and Trump
Marina Hotel and Casino. Trump Taj Mahal is located on
39.4 acres of land features the new, 782-room Chairman
Tower, which includes 66 suites and 8 penthouse suites.
The Taj Mahal also houses 1,228 hotel rooms, which include
243 suites and 7 penthouse suites; 16 dining locations; five
BRANDS/DIVISIONS/AFFILIATES: cocktail lounges; and 143,000 square feet of ballroom,
Trump Taj Mahal Casino Resort meeting room and pre-function area space. It features
Trump Plaza Hotel & Casino
162,000 square feet of gaming space with approximately 204
Trump Marina Hotel Casino
Xanadu Theater
gaming tables, 2,996 slot machines and 12,500 square feet
Il Mulino New York dedicated to Asian gaming favorites; and the Xanadu
Trattoria Il Mulino (The) Theater, a 20,000 square foot entertainment complex with
seating capacity for 1,200. Trump Plaza, sitting on 10.9
acres, features 906 hotel rooms and 87,000 square feet of
casino space for 1,808 slot machines and 71 gaming tables.
CONTACTS: Note: Officers with more than one job title may be Additional amenities include 18,000 square feet of
intentionally listed here more than once. conference space, a 750-seat cabaret theater, 11 dining
Mark Juliano, CEO locations and two cocktail lounges. Trump Marina, covering
John P. Burke, CFO 14 acres, offers a 27-story hotel with 728 guest rooms and
Craig D. Keyser, Exec. VP-Human Resources 79,000 square feet of gaming space for 1,815 slot machines,
Robert M. Pickus, Chief Admin. Officer 71 gaming tables 30,500 square feet of convention, ballroom
Robert M. Pickus, General Counsel/Sec. and meeting space. In February 2009, the firm filed for
Tom Hickey, Dir.-Corp. Comm. bankruptcy protection while facing declining revenues.
John P. Burke, Corp. Treas./Exec. VP
Richard M. Santoro, Exec. VP-Asset Protection & Risk Mgmt. Employees of TER receive an employee assistance
Joseph A. Fusco, Exec VP-Gov't Affairs program; health benefits; tuition reimbursement; a 401(k)
Donald J. Trump, Chmn. plan; a free employee cafeteria; and a credit union.
Phone: 609-449-5866 Fax: 609-449-6586
Toll-Free: 800-777-1177
Address: 15 S. Pennsylvania Ave., Atlantic City, NJ 08401 US
2009 Sales: $792,149 2009 Profits: $-533,938 U.S. Stock Ticker: TRMP
SALARIES/BENEFITS:
TRUMP ORGANIZATION (THE) www.trump.com

Real Estate Investment, Development & Operations
Property Management The Trump Organization is a global firm active in luxury real
Residential & Commercial Brokerage estate development, sales and marketing, as well as
Hotel, Casino & Resort Management entertainment and brand licensing activities. The company’s
Golf Courses portfolio includes residential, commercial, hotel and golf
properties, with over 70 projects current and in development.
The Trump real estate portfolio includes a number of well-
known buildings, such as the 68-story Trump Tower in
Manhattan and the Taj Mahal casino in Atlantic City, New
BRANDS/DIVISIONS/AFFILIATES: Jersey. Trump Sales and Leasing is the firm’s residential
Miss Teen USA brokerage division, which purchases, sells or leases luxury
Trump Sales and Leasing
real estate. The luxury Trump International Hotel & Tower,
Trump International Hotel & Tower
Trump Golf
itself a redevelopment of Gulf and Western’s landmark
Trump Productions LLC Manhattan office building, is a mixed-use residential and
Miss Universe hotel property re-designated as One Central Park West.
Miss USA Additional Trump International Hotel & Tower locations
Trump Super Premium Vodka recently opened in Chicago, Illinois, and Waikiki, Hawaii, with
development begun on sites in Toronto, Canada; Dubai,
CONTACTS: Note: Officers with more than one job title may be United Arab Emirates; Punta Pacifica, Panama; New
intentionally listed here more than once. Orleans, Louisiana; and Fort Lauderdale, Florida. Trump
Matthew F. Calamari, COO/Exec. VP Golf is the developer and operator of 12 premium golf clubs
Donald J. Trump, Pres. in New York, New Jersey, Washington, D.C., California,
Allen Weisselberg, CFO/Exec. VP Florida, Scotland, Puerto Rico and the Caribbean. In
Donald Trump, Jr., Exec. VP-Dev. & Acquisitions addition, The Trump Organization owns the rights to 50% of
Ivanka Trump, Exec. VP-Dev. & Acquisitions the Miss USA, Miss Teen USA and Miss Universe beauty
Eric Trump, Exec. VP-Dev. & Acquisitions pageants, while subsidiary Trump Productions LLC oversees
Cathy Hoffman Glosser, Exec. VP-Global Licensing television programming such as The Apprentice on NBC.
Donald J. Trump, Chmn.
The company also has several licensing ventures, such as a
Phone: 212-832-2000 Fax: 212-935-0141 partnership with Drinks Americas for the production and
Toll-Free: marketing of Trump Super Premium Vodka. In early 2009,
Address: 725 5th Ave., New York, NY 10022 US subsidiary Trump Entertainment Resorts filed for Chapter 11
bankruptcy protection. In December 2009, The Trump
Organization acquired two new golf courses in New York and
New Jersey. In April 2010, the firm and Serta introduced the
Trump Home Luxury mattress series.
SALARIES/BENEFITS:
TRX INC www.trx.com

Data Processing Services
Travel Transaction Processing TRX, Inc. is a travel technology and data services provider,
Financial Transaction Processing offering more than 20 software-as-a-service utilities for online
booking, reservation processing, data intelligence and
process automation. The company provides patented
savings maximization solutions, extending spend
management services to travel buyers worldwide. The firm
develops and hosts software applications to automate
manual processes and track transaction data. TRX delivers
BRANDS/DIVISIONS/AFFILIATES: its technology application as a service over the Internet to
BCD Technology, S.A. travel agencies, corporations, travel suppliers, government
TRUEXPENSE
agencies, credit card associations, credit card issuing banks
RESX
CORREX
and third-party administrators. The firm served more than
TRAVEL TRAX 298 clients in 2009. The company’s portfolio of products and
Travel Utilities solutions includes TRUEXPENSE, an on-demand expense
TRX Green Solutions reporting solution; RESX, a web-based travel booking
application enabling travelers and travel arrangers to create
policy compliant car, hotel and air reservations; CORREX, a
CONTACTS: Note: Officers with more than one job title may be hosted travel transaction platform; TRAVEL TRAX, a web-
intentionally listed here more than once. based data reporting tool that helps corporations manage
Shane Hammond, CEO travel costs more effectively; Business Process Outsourcing
Shane Hammond, Pres. (BPO) services, which are designed to automate and re-
David Cathcart, CFO engineer travel operations; Travel Utilities, a hosted software
Mimi Vold, VP-Human Resources tool that helps consumers with airline contract management,
Aaron Aycock, VP-IT Oper. & Enterprise Application Dev. queue management, profile management and commission
David Jackson, VP-Prod. Dev. management; and TRX Green Solutions, including carbon
Gail Gunnells, General Counsel calculator integration services, carbon footprint consulting
Tom Tulloch, Sr. VP-Bus. Dev.
Kevin Knight, VP-European Bus. Oper.
and carbon footprint reporting. The firm’s primary clients
Kevin Austin, Exec. VP-TRAVEL TRAX include large online and offline travel agency distributors
Paul Adler, VP-Global Client Svcs. such as American Airlines, Inc.; American Express; Citibank,
Trip Davis, Chmn. N.A.; MasterCard Incorporated; BCD Travel and affiliates;
Srinath Devireddy, Pres., TRX Asia Carlson Wagonlit Travel, Inc.; Hogg Robinson plc; UAL
Phone: 404-929-6100 Fax: Corporation; and Expedia, Inc. Expedia, Inc. and its affiliates
Toll-Free: accounted for 42% percent of 2009 revenues. TRX is
majority-owned by BCD Technology, S.A.
Address: 2970 Clairmont Rd., Ste. 300, Atlanta, GA 30329 US
2009 Sales: $59,343 2009 Profits: $-43,999 U.S. Stock Ticker: TRXI
2007 Sales: $92,102 2007 Profits: $-8,043 Employees: 800
SALARIES/BENEFITS:
TUI AG www.tui-group.com
Travel Agencies
Tour Operations TUI AG is a German based company operating through two
Airlines divisions, tourism and shipping. Recently, TUI’s tourism
Hotel & Resort Management segment merged with British travel company First Choice
Business Travel Management Holidays plc to create TUI Travel plc, in which TUI is a 51%
Cruises owner. TUI Travel plc operates in 180 countries worldwide
and comprises four segments: mainstream, specialist and
activity holidays and accommodation & destination services.
TUI Travel also operates the TUI Hotels & Resorts segment,
BRANDS/DIVISIONS/AFFILIATES: which is Europe’s largest holiday hotel provider with 243
TUI Cruises hotels. Some of the brands within this segment include Riu,
Hapag-Lloyd AG
Club Magic Life, Grupotel, Iberotel, Robinson, Dorfhotel and
First Choice Holidays PLC
TUI Travel PLC
Grecotel. The company’s cruise segment, TUI Cruises,
S-Group Capital Management operated in collaboration with Royal Caribbean Cruises
Grupotel currently has one ship, Mien Schiff. It also controls Hapag-
TUI Hotels & Resorts Lloyd Cruises, which includes two 5-star ships, the MS
Grecotel Europa and MS Hanseatic; a 4-star ship, the MS Bremen;
and a 3-star, the MS Columbus. In sum, TUI manages about
CONTACTS: Note: Officers with more than one job title may be 763 direct and indirect subsidiaries, many of which are
intentionally listed here more than once. tourism companies divided between tour operators, airlines,
Michael Frenzel, CEO hotels, corporate travel and travel agencies. Some of these
Horst Baier, Dir.-Finance subsidiary companies include Atlantica Hellas SA; Robinson;
Peter Engelen, Exec. Dir.-Human Resources Airtours; Fritidsresor; Touraventure; Jetair; and Nouvelles
Peter Engelen, Legal Affairs Frontieres. Airlines controlled by the company include
Bjorn Beroleit, Dir.-Investor Rel. Thomsonfly, Britannia, Jetairfly, Corsairfly and Arkefly. In
Horst Baier, Controller March 2009, the company sold Hapag-Lloyd, its former
Peter Long, VP-Tourism shipping segment, to Albert Ballin Holding GmbH & Co. KG.
Michael Frenzel, Chmn.
TUI maintained a 43% stake in the acquired company. In
Phone: 49-511-566-00 Fax: 49-511-566-1901 April 2009, TUI entered into a joint venture with S-Group
Toll-Free: Capital Management Limited to develop interests into the
Address: Karl-Wiechert-Allee 4, Hanover, D-30625 Germany Russian and CIS tourism markets. In May 2010, it
announced plans to add a second ship, Mien Schiff 2, to its
fleet in 2011.
TUI offers employees flexible working hours, telecommuting
and other benefits.
2008 Sales: $23,187,900 2008 Profits: $-150,760 Int’l Ticker: TUI Int’l Exchange: Frankfurt-Euronext
SALARIES/BENEFITS:
TUI TRAVEL PLC www.tuitravelplc.com

Packaged Vacations
Air Charter TUI Travel Plc is a travel company that operates in 180
Tour Services countries and serves over 30 million customers in more than
Travel Agencies 27 source markets. The firm was formed by the merger of
Cruises First Choice Holidays PLC and the tourism division of TUI
Resorts AG. It organizes its business into four sectors: mainstream;
specialist and emerging markets (SEM); accommodation and
destinations; and activity. The firm’s mainstream business
operates in Western, Eastern and Central Europe. The
BRANDS/DIVISIONS/AFFILIATES: division services over 25 million customers each year and
Moorings (The) comprises a number of the leading tour operators across
StudentCity.com
Europe operating a fleet of 146 aircraft and approximately
Exodus
Nouvelles Frontieres
3,500 retail shops. The SEM segment operates through 40
Airtours specialist companies selling specialist travel experiences
TCS Expeditions such as escorted tours to the Galapagos, around-the-world
Quark Expeditions private jet expeditions, spring-break trips to Acapulco and
custom trips to Australia. The accommodation and
destination sector operates in two divisions: business-to-
CONTACTS: Note: Officers with more than one job title may be business and business-to-consumer. The business-to-
intentionally listed here more than once. business division provides accommodation, transfers and
Peter Long, CEO excursions, online via HotelBeds.com and BedsOnline.com
Paul Bowtell, CFO and offline through its portfolio of destination agencies. Its
Bill Logan, Dir.-Human Resources customers are tour operators, travel agents, cruise lines and
Andrew John, Dir.-Legal/Corp. Sec. other corporate customers. The business-to-consumer
William Waggot, Dir.-Commercial division sells accommodation direct to the customer via
Bart Brackx, Managing Dir.-Western Europe Hotelopia.com, LateRooms.com and AsiaRooms.com. TUI
Johan Lundgren, Managing Dir.-Northern Region Travel’s activity group is comprised of over 40 businesses
Dermot Blastland, Managing Dir.-U.K. & Ireland
Michael Frenzel, Chmn.
involved in the marine, student, ski, adventure and sport
Volker Bottcher, Managing Dir.-Central Europe markets. TUI Travel controls over 200 products and brands,
including First Choice Holidays, Jetair, Nouvelles Frontieres,
Phone: 44-1293-645-700 Fax: Airtours, TCS Expeditions, StudentCity.com, Quark
Toll-Free: Expeditions, i-to-i, The Moorings and Exodus. In March
Address: TUI Travel House, Fleming Way, Crawley, West Sussex 2010, the firm launched the TUI brand in Russia and the CIS
RH10 9QL UK through a joint venture with S-Group Capital Management.
In May 2010, the company agreed to transfer its SEM
businesses to its other divisions and dissolve the segment.
In July 2010, TUI agreed to acquire majority ownership of
Moroccan firm Jet4You.
2008 Sales: $23,036,800 2008 Profits: $-440,660 Int’l Ticker: TT Int’l Exchange: London-LSE
SALARIES/BENEFITS:
TURK HAVA YOLLARI AO (THY) www.thy.com

Air Cargo Turk Hava Yollari A.O. (THY) is the Turkey-based operator of
Aircraft Maintenance Turkish Airlines, a domestic and international air transport
and cargo services provider. Turkish Airlines operates a
fleet of 142 airplanes; its models include the A319, A320,
A321, A330, A340, B737-400, B737-800 and B777. The
airline maintains sales offices in 91 countries around the
world. THY also offers cargo, technical, passenger and
training services; and online services such as Internet check-
BRANDS/DIVISIONS/AFFILIATES: in, reservation/tariffs, electronic ticketing, schedule, cargo
Miles&Smiles baggage tracking and departure-arrival data services. The
Turkish Airlines
firm’s technical services include overhaul; periodic
Airlines of Bosnia & Herzegovina
P & WTT Sti Care Flight Centre Ltd
maintenance services; and general maintenance, such as
Sun Express Aviation Inc cleaning, painting, and engineering. THY also operates a
THY DO & CO Catering Services Inc flight academy. Turkish Airlines’ Miles&Smiles promotional
TGS Ground Services Inc program offers frequent customers rewards such as free
Turkish Technic Inc tickets and seating upgrades. THY is publicly traded, and its
largest stakeholder is the Republic of Turkey, which holds
CONTACTS: Note: Officers with more than one job title may be approximately 49% of the company. Subsidiary Turkish
intentionally listed here more than once. Technic, Inc., which provides maintenance, repair and
Temel Kotil, CEO overhaul services for Boeing and Airbus engines, auxiliary
Cemal Sanli, Deputy Chmn. power units, airframes, landing gear and components; and
Hamdi Topcu, Chmn. TGS Ground Services, Inc., a provider of location services.
Phone: 90-212-463-6363 Fax: 90-212-465-2121 THY also holds 50% interest in THY DO & CO Catering
Toll-Free: Services, Inc. and Sun Express Aviation, Inc.; and 49%
interest in P & W.T.T. Sti. Care Flight Centre Ltd. and
Address: Bldg. Ataturk Airport, Yesilkoy, Istanbul, 34149 Turkey
Airlines of Bosnia & Herzegovina.
2009 Sales: $4,622,500 2009 Profits: $367,320 U.S. Stock Ticker: Government-Owned
SALARIES/BENEFITS:
UAL CORP www.united.com

Airline
Air Freight UAL Corporation is the holding company for United Air Lines,
Inc. (United), which transports passengers, property and mail
throughout the U.S. and abroad. United is one of the largest
airline carries in the world and operates more than 3,300
flights per day to more than 230 destinations through its main
line and its code sharing line, United Express. From its hubs
in Los Angeles, San Francisco, Denver, Chicago and
Washington D.C., the company provides service to both
BRANDS/DIVISIONS/AFFILIATES: domestic and international destinations. United’s main line
United Air Lines, Inc. fleet (not including United Express) consists of approximately
United Express
360 Airbus and Boeing aircraft with an average age of 13
United Cargo
Mileage Plus Frequent Flier Program
years. The United Express code sharing operation serves
United p.s. regional customers with more than 2,200 scheduled flights
Star Alliance daily in the U.S. and Canada. UAL’s premium offering, p.s.
(short for premium service), caters to high-value business
customers and provides direct transcontinental service
connecting New York to Los Angeles and San Francisco.
CONTACTS: Note: Officers with more than one job title may be The company also runs the Mileage Plus Frequent Flier
intentionally listed here more than once. Program, with 56 million members worldwide. The firm also
Glenn F. Tilton, CEO operates a cargo shipping segment, United Cargo, which
Glenn F. Tilton, Pres. offers both domestic and international shipping through a
Kathryn A. Mikells, CFO/Exec. VP variety of services including United Small Package Delivery,
Thomas F. O’Toole, Chief Mktg. Officer/Sr. VP Express Cargo and General Cargo services. United is a
Marc L. Ugol, Sr. VP-Human Resources founding member of the Star Alliance, which provides
R. Keith Halbert, CIO/Sr. VP passenger connections to more than 1,000 destinations in
Peter D. McDonald, Chief Admin. Officer/Exec. VP 175 countries through its 25 member airlines. The company
Thomas J. Sabatino, Jr., General Counsel/Sr. VP/Sec.
Joseph C. Kolshak, Sr. VP-Oper.
cut more than 8,000 jobs during 2008 and 2009, and in May
Rohit Philip, Sr. VP-Corp. Strategy & Bus. Dev. 2010, United Airlines announced a plan to merge with
Barbara A. Higgins, VP-Worldwide e-commerce & Contact Centers Continental Airlines, Inc. If regulatory approval is gained, the
Antonio B. Cervone, Chief Comm. Officer/Sr. VP-Corp. Comm. new company would operate under the United name and
John Gebo, Managing Dir.-Investor Rel. hold roughly 21% of seats in the U.S. market.
Michael F. Dingboom, VP-Finance United offers its employees medical, dental and vision
John P. Tague, Exec. VP/Pres., United Airlines coverage; life insurance; a 401(k) plan; an employee
Graham W. Atkinson, Exec. VP/Pres., Mileage Plus
James E. Keenan, Sr. VP-United Svcs.
assistance program; credit union membership; and travel
Scott J. Dolan, Sr. VP-Airport Oper., Cargo & United Express privileges for employees and family members.
Glenn F. Tilton, Chmn.
Mark F. Schwab, Sr. VP-Alliances, Int'l & Regulatory Affairs
Grace M. Puma, Chief Procurement Office/Sr. VP-Sourcing
Phone: 312-997-8000 Fax: 312-997-8610
Toll-Free: 800-919-7931
Address: 77 W. Wacker, Chicago, IL 60601 US
2009 Sales: $16,335,000 2009 Profits: $-651,000 U.S. Stock Ticker: UAUA
SALARIES/BENEFITS:
UB GROUP (THE) www.theubgroup.com

Beverages-Breweries
Beverage Distribution The UB Group (United Breweries) is an India-based
Airlines conglomerate with interests in beverage distilling and
Pharmaceuticals marketing, international trading, aviation, fertilizers, research
Fertilizers and development and infrastructure development. UB
Real Estate Development Group’s beverage division is one of the largest marketers of
spirits in the world, with overall sales of 60 million cases
annually. The group owns four major liquor companies:
Shaw Wallace & Co.; McDowell & Co. Ltd.; Herbertsons Ltd.;
BRANDS/DIVISIONS/AFFILIATES: and Triumph Distillers & Vintners Pvt. Ltd. Collectively, UB
Shaw Wallace & Co. Group offers 140 brands including McDowell’s No. 1 Brandy,
McDowell & Co. Ltd.
McDowell’s No. 1 Whiskey, Bagpiper Whiskey and Gold
McDowell’s No. 1 Whiskey
Kingfisher Airlines
Riband Whisky. The International Trading division exports
Mangalore Chemicals & Fertilizers Limited alcoholic beverages, processed foods, leather footwear and
Vittal Mallya Scientific Research Foundation apparel to over 75 countries. The aviation division owns and
United Breweries (Holdings) Ltd. operates Kingfisher Airlines, a regional airline serving cities
UB cITy in India with a fleet of 74 aircraft with varying passenger
capacities. Mangalore Chemicals & Fertilizers Limited
CONTACTS: Note: Officers with more than one job title may be (MCF), UB Group’s fertilizer business, produces millions of
intentionally listed here more than once. tons of fertilizers annually including the Mangala Urea and
Ravi Nedungadi, Pres. Mangala DAP brands used by farmers throughout the
Ravi Nedungadi, CFO southern states of India. MCF also produces metallurgical
P.A. Murali, Deputy Pres., Finance coke in a 4.5-ton coke facility supported by a captive power
V.K. Rekhi, Pres., Spirits Div. plant. UB Group’s Vittal Mallya Scientific Research
Kalyan Ganguly, Pres., Breweries Div. Foundation studies new products and technologies relating
Deepak Anand, Pres., Fertilizer Div. to health care; beverages and food; and insecticides.
Vijay Mallya, Group Chmn. Finally, subsidiary United Breweries (Holdings) Ltd. is
Phone: 91-80-2227-2807 Fax: engaged in real estate development in Bangalore with its UB
Toll-Free: cITy project, a mixed-use development near the city’s M.G.
Address: UB City 24, Vittal Mallya Rd., UB Tower, Bangalore, Road, a commercial hub. UB cITy is a joint project with the
560001 India Prestige Group of Bangalore and offers a luxury mall,
corporate offices and apartments. In May 2009, UB and
Heineken reached a deal to market Heineken brand beer in
India.
2008 Sales: $ 2008 Profits: $ Int’l Ticker: 507458 Int’l Exchange: Bombay-BSE
SALARIES/BENEFITS:
US AIRWAYS GROUP INC www.usairways.com

Airline
Air Freight US Airways Group, Inc. is one of the largest air carriers in
the U.S. Its companies include America West; US Airways,
Inc.; Piedmont Airlines, Inc.; PSA Airlines, Inc.; Material
Services Co., Inc.; and Airways Assurance Limited, LLC.
The company has three primary hubs (Charlotte,
Philadelphia and Phoenix) and four secondary hubs. The
firm offers passenger service on roughly 3,000 flights daily to
more than 190 communities in the U.S., Canada, Mexico the
BRANDS/DIVISIONS/AFFILIATES: Caribbean, Europe, Central and South America. US Airways
US Airways Express has an established East Coast route network, including the
America West Airlines
US Airways Shuttle service, with presence at capacity
US Airways, Inc.
Airways Assurance, Ltd.
constrained airports such as Washington, D.C. area’s Ronald
Piedmont Airlines, Inc. Reagan Washington National Airport. The company
Material Services Co., Inc. operates 349 mainline jets and is supported by its regional
PSA Airlines, Inc. airline subsidiaries and affiliates operating as US Airways
Express, which operate roughly 236 regional jets and 60
turboprops. US Airways and its carriers had roughly 51
CONTACTS: Note: Officers with more than one job title may be million passengers in 2009. The company maintains
intentionally listed here more than once. strategic alliances and partnerships with the Star Alliance
Doug Parker, CEO Network; Royal Jordanian; EVA Air; Qatar Airways, and
Robert Isom, COO/Exec. VP Virgin Atlantic. In October 2009, US Airways announced a
Scott Kirby, Pres. reorganization of its operations to focus on the airline’s hubs
Derek Kerr, CFO/VP in Charlotte, Philadelphia, Phoenix, and Washington, D.C.
Andrew Nocella, Sr. VP-Mktg. Under this new plan, the airline reduced departures from Las
Daniel Pon, VP-Human Resources Vegas; closed stations in Colorado Springs, Colorado and
Brad Jensen, CIO/Sr. VP Wichita, Kansas; suspended flights to five European
David Seymour, Sr. VP-Tech. Oper.
Caroline Ray, Corp. Sec.
destinations; and downsized the workforce at its hubs and
Brad Beakley, VP-Oper., Control & Planning closed crew bases in Boston, LaGuardia, and Las Vegas,
Andrew Nocella, Sr. VP-Planning with a total workforce reduction of 1,000 positions. In May
C. A. Howlett, Sr. VP-Public Affairs 2010, US Airways announced a direct flight from its Charlotte
Mike R. Carreon, Controller/VP hub to Rome, Italy.
Keith Houk, Pres./CEO-PSA Airlines, Inc.
Steve Farrow, Pres./CEO-Piedmont Airlines, Inc.
Dion Flannery, VP/Pres., Express Oper.
Elise Elberwein, Exec. VP-People & Comm.
Doug Parker, Chmn.
Suzanne Boda, Sr. VP-Int'l
Suzanne Boda, Sr. VP-Cargo Oper.
Phone: 480-693-0800 Fax: 480-693-5546
Toll-Free:
Address: 111 W. Rio Salado Pkwy., Tempe, AZ 85281 US
2009 Sales: $10,458,000 2009 Profits: $-205,000 U.S. Stock Ticker: LCC
SALARIES/BENEFITS:
USA 3000 AIRLINES www.usa3000.com

Charter Airline
Regional Airline USA 3000 Airlines, founded in 2001, provides scheduled and
chartered flights from cites in the Northeast and Midwest
U.S. to Florida, Bermuda, Jamaica, the Dominican Republic
and Mexico. It also charters flights to the Caribbean and
some cities in Mexico in partnership with Apple Vacations, a
major American tour operator. The company’s fleet includes
11 new Airbus A320 aircrafts, each offering seating for 168
passengers. All of the firm’s flights offer in-flight video
BRANDS/DIVISIONS/AFFILIATES: entertainment from drop-down LCD screens and a selection
USA3000 Preferred Perks of music from its audio channels. Other on-board benefits
Amstar Destination Management
include a custom meal options (for a small fee) on most
Apple Vacations
USA3000 Vacations
flights, complimentary non-alcoholic beverages and free
headsets and on flight movie. The company’s USA3000
Preferred Perks offers customers, faster, hassle-free check-
in; the ability to board first; seating in the front of the aircraft;
and luggage bag tag so your luggage is given priority when
coming off the airplane. The firm has two sister companies:
CONTACTS: Note: Officers with more than one job title may be Apple Vacations and USA3000 Vacations. Both firms’
intentionally listed here more than once. provide all-inclusive trip including: airfare, hotel
accommodations, transportation to/from the resort to the
Phone: 610-325-1280 Fax: airport, meals, snacks, beverages and side tips. Apple
Toll-Free: 877-872-3000 Vacations is represented in Dominican Republic, Cozumel,
Address: 335 Bishop Hollow Rd., Ste. 100, Newtown Square, PA Cancun and the Riviera Maya by Amstar Destination
19073 US Management, which provides transportation and hotel
services. The company has a partnership with Hertz Car
Rental to offer additional savings on car rentals.
SALARIES/BENEFITS:
VAIL RESORTS INC www.vailresorts.com

Ski Resorts
Luxury Hotels & Lodging Vail Resorts, Inc. (VRI), one of the leading resort operators in
Real Estate Development North America, is organized as a holding company, operating
Golf Courses through various subsidiaries. VRI currently operates in three
business segments: mountain, lodging and real estate. In
the mountain segment, the company owns and operates five
world-class ski resort properties at the Vail, Breckenridge,
Keystone and Beaver Creek mountain resorts in Colorado
and the Heavenly Mountain Resort in the Lake Tahoe area of
BRANDS/DIVISIONS/AFFILIATES: California and Nevada. The firm also provides ancillary
RockResorts services, including ski school, dining and retail/rental
Grand Teton Lodge Company
operations, and owns Specialty Sports Venture (SSV), a
Vail Resorts Development Company
Colorado Mountain Express
retail and rental company. These resorts use federal land
SSI Venture LLC under the terms of Special Use Permits granted by the
Specialty Sports Venture USDA Forest Service. In the lodging segment, VRI owns
and operates luxury hotels under its RockResorts brand, as
well as other lodging properties and condominiums near its
ski resorts; the Grand Teton Lodge Company (GTLC), which
CONTACTS: Note: Officers with more than one job title may be operates three destination resorts at Grand Teton National
intentionally listed here more than once. Park; Colorado Mountain Express (CME), a resort ground
Robert A. Katz, CEO transportation company; and golf courses. Vail Resorts
Jeffrey W. Jones, CFO/Sr. Exec. VP Development Company, a wholly-owned subsidiary,
Heidi Kercher-Pratt, Chief Mktg. Officer/VP conducts the company's real estate development operations.
Mark R. Gasta, Chief Human Resources Officer/Sr. VP VRI's mountain business and its lodging properties at or
Robert N. Urwiler, CIO/Sr. VP around the company’s ski resorts are seasonal in nature,
Fiona E. Arnold, General Counsel/Sr. VP with peak operating seasons from mid-November through
Michelle Lang, Dir.-Investor Rel. mid-April. The company's operations at GTLC and its golf
Mark L. Schoppet, Chief Acct. Officer/Sr. VP/Controller
Christopher E. Jarnot, COO/Sr. VP-Vail
courses generally run from mid-May through mid-October. In
John McD. Garnsey, COO-Beaver Creek/Co-Pres., Mountain Div. March 2009, the firm implemented a companywide wage
Blaise T. Carrig, COO-Heavenly/Co-Pres., Mountain Div. reduction plan, affecting employees on a sliding scale from
Patricia A. Campbell, Sr. VP/COO-Breckenridge 2.5% to 10%. In April 2010, VRI acquired the remaining 30%
Robert A. Katz, Chmn. interest in its joint venture SSI Venture LLC, operating as
Phone: 303-404-1800 Fax: SSV.
Toll-Free: Employees are offered medical, dental, and vision coverage;
Address: 390 Interlocken Crescent, Broomfield, CO 80021 US flexible spending accounts; life insurance; short- and long-
term disability benefits; ski passes; and snow sports-related
employee discounts.
2009 Sales: $976,988 2009 Profits: $48,950 U.S. Stock Ticker: MTN
SALARIES/BENEFITS:
VIA RAIL CANADA INC www.viarail.ca

Passenger Railroad
VIA Rail Canada, Inc. operates Canada’s national passenger
rail service. It runs more than 500 train routes per week on
nearly 7,770 miles of track, of which it directly owns 140
miles, with the remainder of the track owned and managed
by third-party freight train operators. Serving 450
communities, the company transported roughly 4.2 million
passengers in 2009, for a total of roughly 857 million
passenger miles. Its current active fleet consists of 396
BRANDS/DIVISIONS/AFFILIATES: passenger cars and 78 locomotives. VIA divides its rail
Canrailpass services into several regional categories. Western Canada
services include the well-known transcontinental train
Canadian, connecting Toronto to Vancouver three times per
week, as well as other routes, including into rural areas. The
Quebec City-Windsor corridor, running 355 trains weekly and
representing roughly 80% of VIA’s overall ridership, provides
downtown-to-downtown service to passengers traveling
between several of Canada’s largest business centers,
CONTACTS: Note: Officers with more than one job title may be including Quebec, Montreal and Toronto. Eastern Canada
intentionally listed here more than once. comprises a six trip per week route between Halifax and
Marc Laliberte, CEO Montreal, and a thrice weekly route from Montreal to the
John Marginson, COO Gaspe Peninsula. Finally, various rural and remote services,
Marc Laliberte, Pres. concentrating on Ontario and Quebec, offer additional travel
Robert St Jean, CFO options. The trains feature a number of passenger classes,
Steve Del Bosco, Chief Mktg. & Sales Officer ranging from standard economy class to one-, two- and even
Laurent F. Caron, Chief People Officer three-bed sleeper cabins. Additionally, VIA’s rate structure
Yves Bourbonnais, CIO offers discounts for seniors, children and for family
Robert St Jean, Chief Admin. Officer
Yves Desjardins-Siciliano, General Counsel/Sec.
packages. The company markets several rail passes for
Elizabeth Huart, Contact-Media frequent travelers, including passes designed for regular
Denis Pinsonneault, Chief Customer Experience Officer business commuters as well as passes configured for
Jean Tierney, Sr. Dir.-Safety, Security & Risk Mgmt. touring, such as the Canrailpass, which affords seven
Donald A. Wright, Chmn. economy-class trips to any Canadian destination during a
Phone: 514-871-6000 Fax: 514-871-6104 21-day period. VIA offers online reservations and online
Toll-Free: 888-842-7245 contests for free train trips and other prizes.
Address: 3 Place Ville-Marie, Ste. 500, Montreal, QC H3B 2C9 VIA provides to its employees benefits including medical
Canada coverage; life and disability insurance; a pension plan; an
employee assistance plan; and discounts on rail travel.
SALARIES/BENEFITS:
VIRGIN AMERICA www.virginamerica.com

Airline
Virgin America is a U.S. owned and operated airline based
out of San Francisco International Airport. Black Canyon
Capital, LLC owns a controlling stake in the airline, while the
Virgin Group owns 25% and licenses the Virgin brand name.
It currently operates flights to and from 12 cities. Current
flights connect San Francisco with Los Angeles, Orange
County (California), Boston, New York, Washington D.C.,
Las Vegas, San Diego and Seattle. In addition to San
BRANDS/DIVISIONS/AFFILIATES: Francisco bound flights, the company’s routes also include
Virgin Group Ltd various connections between these cities. Virgin America’s
Black Canyon Capital, LLC
niche is as a low-cost carrier with a first class option along
with its standard service offering. It flies a brand new fleet of
Airbus A320s and A319s that feature amenities such as
mood-lit cabins, custom-designed leather seats, power
outlets, USB ports, ethernet jacks and a video touch-screen
at every seatback. In-flight entertainment and services
include an offering of up to 25 on-demand movies; 18 live
CONTACTS: Note: Officers with more than one job title may be television channels; videogames; seat-to-seat chat; an on-
intentionally listed here more than once. demand food ordering system; interactive Google maps to
David Cush, CEO track the flight; fleetwide in-flight internet service and an
David Cush, Pres. extensive MP3 library. In 2010, Virgin expanded its route
Holly Nelson, CFO/Sr. VP offerings with service to Fort Lauderdale, Orlando and
Diana Walke, VP-Sales Toronto.
Frances Fiorillo, Sr. VP-People & In-Flight Svcs. Virgin America offers employees health, dental and vision
Ravi Simhambhatla, CIO/VP
Rick Wysong, Sr. VP-Tech. Oper.
coverage; a 401(k); life and disability insurance; free and
John Varley, General Counsel/Sr. VP-Legal discounted flights; and other employee discounts.
Bob Weatherly, Sr. VP-Flight Oper.
Diana Walke, VP-Planning
Abby Lunardini, Dir.-Corp. Comm.
Ken Scarince, Controller/VP
Ross Bonanno, VP-Airports & Guest Svcs.
Porter Gale, VP-Mktg.
Joe Houghton, VP-Oper. Control Center
Dave Pflieger, Sr. VP-Gov't Affairs & Sustainability
Phone: 650-762-7000 Fax: 650-762-7001
Toll-Free: 877-359-8474
Address: 555 Airport Blvd., 2nd Fl., Burlingame, CA 94010 US
2009 Sales: $547,645 2009 Profits: $-80,778 U.S. Stock Ticker: Subsidiary
2005 Sales: $ 2005 Profits: $ Parent Company: VIRGIN GROUP LTD
SALARIES/BENEFITS:
VIRGIN ATLANTIC AIRWAYS www.virgin-atlantic.com

Industry Group Code: 481111 Ranks within this company's industry group: Sales: Profits: 38
Airline
Discount Airlines Virgin Atlantic Airways, a subsidiary of Virgin Group, Ltd. is
an international long-haul airline offering service out of
London’s Heathrow and Gatwick airports to approximately 30
destinations worldwide, including locations in the Caribbean,
Asia-Pacific, Europe, South Africa and the U.S. The
company currently owns and operates a fleet of 38 aircraft,
composed of Boeing 747 and Airbus A340 aircraft, and has
ordered six Airbus A380 aircraft, due to be delivered from
BRANDS/DIVISIONS/AFFILIATES: 2013. These double-decker aircraft will be the world's
Virgin Group Ltd largest commercial airline planes. The firm is among the
Virgin America
largest long-haul airlines in the U.K., carrying nearly six
Virgin Holidays
Virgin Sun
million passengers in 2009. The airline offers amenities such
Flying Club as a stand-up bar, interactive entertainment systems, pre-
Singapore Airlines flight champagne, complimentary ice cream during movies,
in-flight beauty therapy and reclining sleep seats for travelers
flying first-class. Flying Club is Virgin Atlantic's frequent flyer
program, which offers discounts for flying on Virgin Atlantic
CONTACTS: Note: Officers with more than one job title may be as well as other airlines including Air Jamaica, Hawaiian
intentionally listed here more than once. Airlines, Air China, Continental Airlines, US Airways and
Steve Ridgeway, CEO South African Airways, as well as using associate hotels and
Steve Griffiths, COO car rental companies such as Hilton Hotels, Hyatt Hotels and
Julie Southern, CFO Resorts, Shangri-La Hotels and Resorts, Marco Polo Hotels,
Paul Dickinson, Dir.-Sales & Mktg. Avis, Alamo and Hertz. Virgin Atlantic has code-sharing
Mike Cope, Dir.-IT agreements with bmi, South African Airways, Air China,
Dee Cooper, Dir.-Product & Service Continental Airlines and Australia-based sister company
Philip Maher, Dir.-Eng. Virgin Blue. Virgin Group owns 51% of Virgin Atlantic, with
Jill Brady, General Counsel
Matthew Lee, Dir.-Flight Oper.
the remaining 49% held by Singapore Airlines. In January
Paul Fallon, Dir.-Bus. Dev. 2010, the company announced the launch of services to
Greg Dawson, Dir.-Corp. Comm. Accra, Ghana.
Tim Livett, Dir.-Finance
John Lloyd, Dir.-Cargo
Amanda Wills, Managing Dir.-Virgin Holidays Ltd.
Edmund Rose, Dir.-Commercial & Revenue Planning
Richard Branson, Chmn.
Phone: 44-1293-562-345 Fax: 44-1293-538-337
Toll-Free:
Address: The Office, Manor Royal, Crawley, West Sussex RH10
9NU UK
2009 Sales: $ 2009 Profits: $-205,000 U.S. Stock Ticker: Subsidiary
2008 Sales: $ 2008 Profits: $108,000 Int’l Ticker: Int’l Exchange:
2007 Sales: $ 2007 Profits: $55,000 Employees:
2005 Sales: $3,288,880 2005 Profits: $40,560 Parent Company: VIRGIN GROUP LTD
SALARIES/BENEFITS:
VIRGIN BLUE AIRLINES PTY LTD www.virginblue.com.au

Air Transportation
Air Cargo Virgin Blue Airlines Pty Ltd. is a discount airline that
transports passengers and cargo. With its fleet of 53 aircraft,
the company currently operates approximately 2,000 flights a
week to 24 Australian cities and centers and eight
international destinations, including in New Zealand, Fiji,
Vanuatu, Tonga, Samoa and the Cook Islands. It offers four
distinct airlines: Virgin Blue, the flagship carrier of the group,
which operates nearly 3,000 flights a week to 28 Australian
BRANDS/DIVISIONS/AFFILIATES: cities; Pacific Blue, a discount international carrier with
Pacific Blue routes between Brisbane, Australia and Christchurch, New
Virgin Group
Zealand; Polynesian Blue, the company’s joint venture with
Polynesian Blue
Blue Holidays
the government of Samoa; and V Australia, the international
Thai Airways long haul carrier launched in 2010. Together the four airlines
Virgin Atlantic provide domestic and international services to 45
Etihad destinations across 13 countries covering Australia, New
V Australia Zealand, and the Pacific region, as well as to North America,
South East Asia, South Africa and Indonesia. Its flights carry
CONTACTS: Note: Officers with more than one job title may be over 15 million passengers per year. The airline also has
intentionally listed here more than once. interline and codeshare partnership with 20 airlines, including
John Borghetti, CEO Virgin Atlantic, Delta Air Lines, Northwest Airlines, Emirates,
Andrew David, COO South African Airways, and Continental. The firm’s
Keith Neate, CFO passenger promotions include Blue Holidays, which
Richard Tanner, Gen. Mgr.-People packages flights with hotel reservations in locations like
Liz Savage, Chief Commercial Officer Hong Kong and Fiji; BlueTix, which offers seats to popular
Merren McArthur, General Counsel/Corp. Sec. concerts, sporting events and other entertainment, offered as
Danielle Keighery, Gen. Mgr.-Public Affairs part of the Velocity Rewards loyalty program; B-Secure, a
Scott Swift, Exec. Gen. Mgr.-V Australia
Neil G. Chatfield, Chmn.
travel insurance company; and the Lounge, an Internet
accessible area in the Adelaide, Brisbane, Canberra,
Phone: 61-7-3295-2296 Fax: 61-7-3295-3195 Melbourne, Perth and Sydney airports for business travelers.
Toll-Free: Other offerings include Live2air, Australia’s first live in-flight
Address: 131 Barry Parade, Level 7, Fortitude Valley, entertainment system; Velocity points for frequent travelers;
Queensland 4006 Australia Corporate Plus, which includes priority check-in, free Lounge
access, free flight changes, a bigger luggage allowance and
a full money-back refund for business travelers; and Voyeur,
the company’s in-flight magazine.
2008 Sales: $1,909,300 2008 Profits: $115,460 Int’l Ticker: VBA Int’l Exchange: Sydney-ASX
SALARIES/BENEFITS:
VIRGIN GROUP LTD www.virgin.com

Airlines
Rail Virgin Group, Ltd. is a holding company for the various Virgin
Travel Planning operations. The firm has created over 200 branded
Beverages companies in 29 countries, including travel, leisure, retailing,
Retail, Books & Music telecommunications, media, finances, publishing, health and
Telecommunications social and environmental companies. Travel and tourism
Media make up the majority of the group, and services offered
Health include booking tours as well as transportation under brands
such as Virgin Atlantic Airways, Virgin Blue, Virgin Trains,
BRANDS/DIVISIONS/AFFILIATES: Virgin America and Virgin Charter. Virgin is the largest
Virgin Atlantic Airways shareholder of Virgin Atlantic Airways, with 51% equity. In
Telewest Global Inc
the commercial sector, the firm has retail locations and at-
Virgin Express
Virgin Media Inc
home shopping services, as well as branded books, wine,
NTL: Telewest Business and beverages. Virgin offers mobile phone service in the
Virgin Wine U.K., Australia, Canada, France, India, South Africa and the
Virgin Books U.S., as well as broadband Internet access. The group also
Virgin Earth has holdings in radio (Virgin Radio) and television (Virgin 1).
Virgin Media also offers bundled broadband, television,
CONTACTS: Note: Officers with more than one job title may be phone and mobile services in the U.K. Virgin Money is the
intentionally listed here more than once. firm’s financial brand, and offers services in the U.K., the
Stephen Murphy, CEO U.S., Australia and South Africa. The group offers various
Susannah Parden, Dir.-Financial Control products and services in the health industry, including a
Richard Branson, Chmn. health mile reward program, fitness clubs in Europe,
Phone: 44-20-7313-2000 Fax: Australia and South Africa, healthcare providers, spa
Toll-Free: locations and umbilical cord blood stem cell banks. Finally,
the company maintains a presence in the social and
Address: The School House, 50 Brook Green, London, W6 7RR
environmental sectors, focusing on greenhouse gas removal
UK
solutions and investment in renewable energy and resource
efficiency companies in the U.K. and the U.S. In February
2009, the company created V Australia to offer flights
between Australia and the U.S. In January 2010, subsidiary
Virgin Money acquired British bank Church House Trust as
part of an expansion of its banking operations.
SALARIES/BENEFITS:
WALT DISNEY COMPANY (THE) corporate.disney.go.com

National: Resorts: Y Cruise Ships: Y Rental Cars: Tour Operators: Theme Parks: Y
Cable TV Networks, Broadcasting & Entertainment
Filmed Entertainment The Walt Disney Company is an international entertainment
Merchandising company operating in five major business segments: media
Television Networks networks; studio entertainment; consumer products; parks
Music & Book Publishing and resorts; and interactive media. The media networks
Online Entertainment Programs segment, which operates ABC Television Network, is
Theme Parks, Resorts & Cruise Lines involved in domestic broadcast television networks and
stations; cable/satellite networks; international broadcast
operations; television production and distribution; domestic
BRANDS/DIVISIONS/AFFILIATES: broadcast radio networks and stations; and Internet
Walt Disney Parks & Resorts operations. The company also owns interest in and/or
ESPN Inc
operates many cable networks, including ESPN, ABC
ABC Inc
Walt Disney Studios (The)
Family, the History Channel and A&E. The studio
Walt Disney World Resort entertainment segment produces and acquires live action
Miramax Film Corp and animated motion pictures, direct-to-video programming,
Walt Disney Pictures musical recordings and live stage plays. The consumer
ABC Entertainment Group products segment designs, promotes and sells merchandise
based on the firm’s intellectual property. The parks and
CONTACTS: Note: Officers with more than one job title may be resorts segment owns/operates Florida’s Walt Disney World
intentionally listed here more than once. Resort and the Disney Cruise Line; the Disneyland resort in
Robert A. Iger, CEO California; ESPN Zone facilities in several states; and the
Robert A. Iger, Pres. Disney Vacation Club. It also holds interest in the
Jay Rasulo, CFO/Sr. Exec. VP Disneyland Paris and Hong Kong Disneyland resorts, and
Jayne Parker, Chief Human Resources Officer/Exec. VP licenses the Tokyo Disney Resort in Japan. The Walt Disney
Kevin Mayer, Exec. VP-Tech. Group World Resort includes Magic Kingdom, Epcot, Disney’s
Alan Braverman, General Counsel/Sr. Exec. VP/Corp. Sec. Hollywood Studios and Disney’s Animal Kingdom. Lastly,
Kevin Mayer, Exec. VP-Corp. Strategy & Bus. Dev. the interactive media segment creates and delivers
Zenia Mucha, Exec. VP-Corp. Comm.
Christine M. McCarthy, Exec. VP-Corp. Finance & Real Estate/Treas.
company-branded entertainment and lifestyle content across
Ronald L. Iden, Sr. VP-Global Security interactive media platforms. The group’s primary operating
Preston Padden, Exec. VP-Worldwide Gov't Rel. businesses are Disney Interactive Studios, which produces
Brent Woodford, Sr. VP-Planning & Control video games, and Disney Online, which produces web sites
Walter C. Liss, Pres., ABC-Owned Television Stations and online virtual worlds. The firm also owns/operates
John E. Pepper, Jr., Chmn. hotels, the Wide World of Sports complex and more. In
Phone: 818-560-1000 Fax: 818-560-1930 September 2009, Disney announced plans to acquire
Toll-Free: Wideload Games Inc., a Chicago-based interactive
Address: 500 S. Buena Vista St., Burbank, CA 91521 US entertainment firm. In December 2009, Disney acquired
comic book publisher Marvel Entertainment Inc. for $4 billion.
Employees are offered health, dental and life insurance;
educational reimbursement; complimentary theme park
passports; an employee stock purchase program; a personal
assistant network; and childcare centers in certain locations.
2009 Sales: $36,149,000 2009 Profits: $3,307,000 U.S. Stock Ticker: DIS
SALARIES/BENEFITS:
Savings Plan: Y Stock Purch. Plan: Second Exec. Salary: $1,317,824 Bonus: $2,450,000
WALT DISNEY PARKS & RESORTS disneyparks.disney.go.com

National: Resorts: Y Cruise Ships: Y Rental Cars: Tour Operators: Y Theme Parks: Y
Regional: Motels: Gambling Ships: Buses: Web Sites: Y Ski Resorts: Y
Charter: Suites: Y Taxis: Specialty Services: Y Golf: Y
Theme Parks
Cruise Line Walt Disney Parks and Resorts (WDPR), a business division
Sports Complexes of the Walt Disney Company, manages the Walt Disney
Hotels & Resorts World Resort in Orlando, Florida and Disneyland Park in
Golf Courses Anaheim, California. The company also owns a 51% stake
Timeshares in Disneyland Paris and a 47% stake in Disney Hong Kong;
additionally, the firm licenses the operations of Tokyo
Disneyland. Walt Disney World, situated on approximately
25,000 owned acres, is one of the most popular tourist
BRANDS/DIVISIONS/AFFILIATES: destinations in the U.S. In addition to four theme parks (the
Walt Disney World Resort Magic Kingdom, Disney’s Hollywood Studios, Epcot and
Disneyland
Disney’s Animal Kingdom), Disney World encompasses
Disney Cruise Line
Tokyo Disneyland
vacation club properties; a retail, dining and entertainment
Hong Kong Disneyland Resort complex called Downtown Disney; a sports complex;
Walt Disney Imagineering conference centers; campgrounds; golf courses; water parks;
Adventures By Disney and 17 hotels totaling some 22,000 guest rooms.
Disney Vacation Club Disneyland Resort in California includes two theme parks
(Disneyland and Disney’s California Adventure); an adjacent
CONTACTS: Note: Officers with more than one job title may be retail, dining and entertainment area; and three company-
intentionally listed here more than once. owned hotels with 2,400 rooms between them. The
Jim Hunt, CFO/Exec. VP company also oversees Walt Disney Imagineering; Disney
Leslie Ferraro, Sr. VP-Global Mktg. Vacation Club; Adventures by Disney; and Disney Cruise
Julie Hodges, Sr. VP-Human Resources Line. Walt Disney Imagineering oversees the creative
Al Weiss, Pres., Worldwide Oper. design process for new theme park concepts and attractions,
Leslie Goodman, Exec. VP-Worldwide Public Affairs as well as resort properties. The Disney Vacation Club
Nick Franklin, Exec. VP-Next Generation Experience offers ownership interests in 10 resort facilities located at the
Craig Russell, Chief Design & Project Delivery Exec. Walt Disney World Resort; Disneyland Resort; Vero Beach,
Bruce Vaughn, Chief Creative Exec.-Imagineering
Thomas O. Staggs, Chmn.
Florida; and Hilton Head Island, South Carolina; an
additional facility in Hawaii is scheduled to begin operations
Phone: 407-828-1750 Fax: 407-828-8889 in 2011. Adventures by Disney offers families all-inclusive
Toll-Free: guided vacation tours to more than 20 worldwide
Address: 1375 N. Buena Vista Dr., Lake Buena Vista, FL 32830- destinations each year. Disney Cruise Line is a vacation
8402 US cruise line catering to families, with prominent Disney-
themed activities and entertainment on its two cruise ships,
Disney Magic and Disney Wonder. Disney Cruise Line is
slated to launch two new ships, Disney Dream and Disney
Fantasy, in 2011 and 2012, respectively.
2005 Sales: $9,023,000 2005 Profits: $ Parent Company: WALT DISNEY COMPANY (THE)
SALARIES/BENEFITS:
WEBJET LINHAS AEREAS www.webjet.cm.br

Regional Airline
WebJet Linhas Aereas, a subsidiary of the travel agency
CVC Viagens, is a Brazil-based low-cost airline. The
company uses a fleet of about 20 Boeing 737 aircraft
reconfigured to have only economy-class seating. Each
plane carries about 136 passengers. Webjet is a regional
airline and primarily serves the capital cities of Brazil,
including Brasilia, Belo Horizonte, Curitiba, Fortaleza, Natal,
Porto Alegre, Recife, Rio de Janeiro, Salvador and Sao
BRANDS/DIVISIONS/AFFILIATES: Paulo. The airline is based primarily out of the Rio de
WebBus Janeiro-Galeo International Airport, with a smaller base at
Santos Dumont Airport. The firm garners roughly 6% of
Brazil’s domestic traffic. WebJet’s fares are lower than many
of its competitors. The company earns revenues by charging
fees for extra services, including snacks and beverages,
priority boarding, seat allocation and baggage. WebJet
offers ticket sales via its site (webjet.com.br), over the phone,
at airport ticket counters and via travel agencies and travel
CONTACTS: Note: Officers with more than one job title may be agents. The company also offers limited shuttling through its
intentionally listed here more than once. WebBus service, including a free shuttle service between
Wagner Ferreira, CEO Congonhas and Guarulhos. Since its inception, the
Julio Rudge Perotti, Pres. company has flown over 5 million passengers.
Phone: 55-21-4009-000 Fax:
Toll-Free:
Address: Praca Antonio Calado 85, Bloco 1, Rio De Janeiro,
22.793-801 Brazil
2005 Sales: $ 2005 Profits: $ Parent Company: CVC VIAGENS
SALARIES/BENEFITS:
WEST JAPAN RAILWAY COMPANY www.westjr.co.jp

Railroad
Hotels West Japan Railway Company (JR-West), serving over 1.8
Department Stores million passengers, runs the railway operations in western
Real Estate Japan. Its network, covering 3,115 miles of track and 1,222
Advertising stations, is divided into three categories: conventional lines
Travel Agencies (covering 2,714 miles) and high-speed services, known as
Convenience Stores Shinkansen (covering 400 miles). The Shinkansen route lies
on one long track linking Osaka with Hakata, the entire
course of which only takes a little over two hours, averaging
BRANDS/DIVISIONS/AFFILIATES: 186 miles per hour. Revenue from the Shinkansen line
JR-West makes up roughly 44% of the company's total, and
Shinkansen
consequently JR-West focuses much of its effort on
JR Kyoto Isetan
improving this service by increasing efficiency and
introducing faster and more comfortable trains. Besides
railway operations, the company provides transportation
services by means of ferry and bus throughout the Hokuriku,
Nagoya, Kyoto, Osaka, Kobe and Shinjuku areas. In
connection with its railway operations, the company provides
CONTACTS: Note: Officers with more than one job title may be food and goods retail through convenience stores, specialty
intentionally listed here more than once. stores and other food and beverage establishments in and
Takayuki Sasaki, Pres. around its station buildings. This division also operates the
Shoji Kurasaka, Gen. Mgr.-Personnel JR Kyoto Isetan department store. Additionally, it has a real
Yoshiya Suzuki, Exec. Officer-Tech. R&D estate segment that operates shopping centers and station
Koichi Inoue, Sr. Gen. Mgr.-IT Dev. Headquarters buildings, as well as developing commercial facilities near
Fumio Hosono, Gen. Mgr.-Electrical Eng. the company’s stations or underneath elevated tracks. JR-
Naoki Nishikawa, Sr. Gen. Mgr.-Railway Oper. Headquarters West’s other businesses include travel agency operations,
Takashi Kondo, Sr. Managing Exec.-Bus. Dev. Headquarters hotel management operations, advertising services and
Kazuyuki Hyakuda, Gen. Mgr.-Corp. Comm.
Hideyuki Miura, Gen. Mgr.-Finance
railway maintenance and engineering services. In general,
Teruaki Akahoshi, Gen. Mgr.-Construction transportation services generate the majority (67%) of its
Seiji Manabe, VP/Exec. Dir. revenue, followed by retail and food service operations
Fumito Ogata, Gen. Mgr.-Corp. Ethics & Risk Mgmt. (17%), real estate (6%) and other business (10%).
Akihiro Horisaka, Gen. Mgr.-Gen. Affairs Altogether, JR-West has 151 subsidiaries.
Noritaka Kurauchi, Chmn.
Phone: 81-6-6375-8513 Fax:
Toll-Free:
Address: 4-24, Shibata 2-chome, Kita-ku, Osaka, 530-8341
Japan
SALARIES/BENEFITS:
WESTJET AIRLINES LTD www.westjet.com

Airline
Travel Agency WestJet Airlines Ltd. is a low-fare airline company that
provides scheduled and charted air transportation to, from
and within Canada. It serves approximately 69 destinations
in Canada, the U.S., Mexico and the Caribbean, including
Jamaica and the Dominican Republic. WestJet maintains a
fleet of 88 next-generation Boeing 737 aircraft (including
737-600, 737-700 and 737-800 planes) and has an average
fleet age of 4.4 years. All aircraft offer live satellite channels
BRANDS/DIVISIONS/AFFILIATES: on seatback TV screens, as well as leather seats and
WestJet Investment Corp. increased legroom. To help keep ticket prices low, the firm
WestJet Operations Corp.
uses only one type of jet to reduce maintenance costs.
WestJet Acquisition Corp.
AIR MILES Rewards
Complimentary snacks and non-alcoholic beverages are
WestJet Vacations served on all WestJet flights, while alcohol and food products
are offered for purchase on longer flights. The company also
operates airport lounges in Toronto, Calgary, Winnipeg and
Vancouver. The company owns four subsidiaries: WestJet
Investment Corp.; WestJet Operations Corp.; WestJet
CONTACTS: Note: Officers with more than one job title may be Aircraft Acquisition Corp.; and WestJet Vacations, a travel
intentionally listed here more than once. agency. The company offers a mileage reward program in
Gregg Saretsky, CEO conjunction with MasterCard under the name AIR MILES
Gregg Saretsky, Pres. Rewards. The firm plans to strengthen its position as an
Vito Culmone, CFO international carrier by increasing service destinations in
Bob Cummings, Exec. VP-Mktg. & Sales Mexico and the Caribbean and by adding to its overall fleet
Ferio Pugliese, Exec. VP-People & Culture size. In 2009, the firm had a domestic market share of
Hugh Dunleavy, Exec. VP-Strategy roughly 36%. During 2009, WestJet added new routes to
Rob McInnis, Dir.-Investor Rel. locations such as Las Vegas, Nevada; Hawaii; Cuba;
Vito Culmone, Exec. VP-Finance
Clive J. Beddoe, Exec. Chmn.
Bermuda; and the Dominican Republic.
WestJet offers all its employees, including part-time workers,
Phone: 403-444-2700 Fax: 403-648-8715
medical, dental and vision coverage and travel discounts.
Toll-Free: 877-493-7853 The firm also offers an employee share purchase plan, with a
Address: 22 Aerial Place N.E., Calgary, AB T2E 3J1 Canada company match; approximately 82% of eligible employees
participate in the plan.
2009 Sales: $2,174,420 2009 Profits: $93,610 U.S. Stock Ticker: WJAFF.PK
2008 Sales: $2,549,506 2008 Profits: $178,135 Int’l Ticker: WJA Int’l Exchange: Toronto-TSX
SALARIES/BENEFITS:
Pension Plan: ESOP Stock Plan: Y Profit Sharing: Y Top Exec. Salary: $518,260 Bonus: $212,072
Savings Plan: Stock Purch. Plan: Y Second Exec. Salary: $329,362 Bonus: $70,582
WINTER SPORTS INC www.skiwhitefish.com

Ski Resorts
Property Management Winter Sports, Inc. (WSI) operates the Big Mountain Ski and
Summer Resort, located on 4,000 acres in the Rocky
Mountains of Montana. Big Mountain’s ski facilities include
13 chairlifts (including two high-speed quad lifts) and two T-
bar lifts, which serve approximately 85 runs and over 3,000
skiable acres. WSI also operates the Hibernation House
(hotel facilities), Big Mountain Sports (a ski rental, retail and
repair shop), a ski school, the Summit House (a retail store
BRANDS/DIVISIONS/AFFILIATES: at the mountain’s peak) and the Outpost (a ski shop and
Big Mountain Ski & Summer Resort services operation). Associated recreational opportunities
Hibernation House
include snowshoeing, Nordic skiing, tubing, snowmobiling,
Big Mountain Sports
Big Mountain Development Corp.
dog sledding, ice-skating, snowcat-served off-piste skiing
Big Mountain Club, LLC and winter tours of nearby Glacier National Park. In addition,
Big Mountain Water Co. the company operates a property management business and
Morning Eagle owns over 700 acres at the base of the mountain.
Walk in the Treetops Approximately 47% of company revenues come from lease
arrangements with other companies who use this land. The
CONTACTS: Note: Officers with more than one job title may be firm also operates on a limited basis between June and
intentionally listed here more than once. October, hosting a chairlift and gondola ride to the summit for
Daniel Graves, CEO sightseeing, hiking, mountain biking and other recreational
Daniel Graves, Pres. activities, such as Walk in the Treetops, an elevated
Jess Downing, VP-Mktg. boardwalk in the treetop canopy. WSI has two wholly-owned
Donnie Clapp, Contact-Media Rel. subsidiaries: Big Mountain Water Co., which supplies the
Nick Polumbus, Dir.-Mktg. & Sales resort and adjacent properties with domestic water; and Big
Phone: 406-862-1900 Fax: 406-862-2955 Mountain Development Corp., which oversees and
Toll-Free: 800-858-3930 coordinates the planning of land owned by WSI.
Address: 3910 Big Mountain Rd., Whitefish, MT 59937 US
SALARIES/BENEFITS:
WIZZ AIR HUNGARY AIRLINES LTD www.wizzair.com

Regional Airline
Wizz Air Hungary Airlines Ltd. is a discount commercial
airline that offers flights throughout Europe. The company
has several bases located in Poland, Hungary, Bulgaria,
Romania, Ukraine and the Czech Republic that offer over
150 routes. Wizz Air has three airlines that operate under
the brands of Wizz Air Hungary, Wizz Air Bulgaria and Wizz
Air Ukraine that provide service to Spain, France, Italy,
Bulgaria, the U.K., Germany, Ukraine, Turkey, Poland,
BRANDS/DIVISIONS/AFFILIATES: Czech Republic and several other countries. The company
Wizz Air Ukraine operates under what it terms the simple service model, which
Wizz Air Bulgaria
offers ticketless travel, no seat assignments, web check-in,
Wizz Credit Card
Wizz Flex
single class leather seat configurations and on-demand
Wizz Café catering, which allows customers to order in-flight meals for
Wizz Boutique an extra fee. Wizz Air’s fleet consists of 28 Airbus A320
PriceLine.com planes with that have an average age of three years; the
HolidayCars company plans to expand its fleet to 132 by the 2017. The
company offers the Wizz Credit Card that provides
CONTACTS: Note: Officers with more than one job title may be customers with bonus points when used to book a flight with
intentionally listed here more than once. the airline. Wizz Flex is a purchase option that allows
Jozsef Varadi, CEO customers to change their flight without charge up to three
hours before departure time. Wizz Cafe and Wizz Boutique
Phone: 06-90-181-181 Fax:
are in-flight services that allow customers to purchase meals,
Toll-Free: gifts and accessories. The airline also partners with several
Address: Airport Business Park C2 Lorinci ut 59, Vecses, 2220 companies including PriceLine.com; HolidayCars; and
Hungary Matuszek. In February 2010, the airline announced several
new routes from Poland to Spain and a new route between
Ukraine and Italy.
SALARIES/BENEFITS:
WORLD AIRWAYS INC www.worldair.com

Charter Airline
Charter & Wet-Lease Services World Airways, Inc., a wholly-owned subsidiary of Global
Military Personnel Transport Aviation Holdings, Inc., provides long-range passenger and
cargo air transportation services. The firm serves the U.S.
Air Force, international airlines, tour operators, international
freight forwarders and cruise ship companies. It operates a
fleet of 11 MD11F and Boeing 747-400F cargo aircraft. The
company also operates a fleet of nine DC10-30 and MD11
passenger aircraft. World Airways operates its aircraft under
BRANDS/DIVISIONS/AFFILIATES: two types of fixed-rate contracts: ACMI (aircraft, crew,
Global Aviation Holdings Inc maintenance and insurance) and full service. Under the
ACMI contract, the firm supplies the aircraft, crew,
maintenance and insurance, with the customer responsible
for such operating costs as fuel. Under the full-service
contract, World Airways is responsible for most costs
associated with flight operations, including landing, handling
and fuel. The customer is responsible under both types of
contract for filling the passenger and cargo capacity of the
CONTACTS: Note: Officers with more than one job title may be aircraft.
Larry Montford, COO
Steve Dix, Sr. Dir.-Cargo Sales
George Wilson, VP-Flight Oper.
Steve Forsyth, Dir.-Corp. Comm.
Ann Aktabowski, VP-Customer Svcs.
Phone: 770-632-8000 Fax: 770-632-8048
Toll-Free:
Address: 101 World Dr., Peachtree City, GA 30269 US
2005 Sales: $787,138 2005 Profits: $31,628 Parent Company: GLOBAL AVIATION HOLDINGS INC
SALARIES/BENEFITS:
WORLDHOTELS www.worldhotels.com
Hotel Marketing
Online Reservations WorldHotels offers sales, marketing and distribution for
almost 450 affiliate hotels and resorts in more than 250
destinations and 65 countries worldwide. The firm divides
these hotels into three categories, based on accommodation
for individual tastes, needs and budget: the Deluxe
Collection, with 153 hotels, the First Class Collection, with
229 hotels, and the Comfort Collection, with 60 hotels.
Some of the firm’s notable hotels are the Villa Lawana
BRANDS/DIVISIONS/AFFILIATES: Resort, a Sino-Thai style resort set on Thailand's island of
Deluxe Collection Koh Samui; Hotel de Sers, a private mansion with a large
First Class Collection
portrait gallery, located in Paris; and the Grand Hotel de la
Comfort Collection
WorldHotels.com
Minerve, a hotel in Rome that was originally a 17th-century
Buddha-Bar Hotel palace. The company boosts many travel themes to its
KP Capital hotels, which includes casino, art, design, luxury, green,
island, resort and city hotels. In addition, the firm offers
hotels with amenities such as, pet stay, golf and feature spa
and fitness centers. WorldHotels’ Internet customers can
CONTACTS: Note: Officers with more than one job title may be use the company’s homepage WorldHotels.com, to book
intentionally listed here more than once. rooms at member hotels all over the world. WorldHotels also
Robert Hornman, Managing Dir. has direct connections with over 600,000 travel agent
Sven Larsen, CFO terminals worldwide. The firm has partnerships with 20
Arnaud Boivent, Dir.-Sales, U.K. & Ireland airlines (including Air China; Air France/KLM; American
Ingo Gurges, VP-Hotel Dev. Airlines; Iberia; Lufthansa; Thai Airways; and United
Sarah Belkacemi, Dir.-Corp. Rel., France & Northern Africa Airlines), along with partnerships with Avis; American
Roland Jegge, VP-APAC Express; and CNN International. KP Capital is the majority
Heike Hoerdeman, Dir.-Hotel Dev., EMEA shareholder in the firm. In early 2009, WorldHotels
Gregory G. Habeeb, Sr. Dir.-Hotel Dev., Americas
Maria Chong, Dir.-Hotel Dev., South Asia & Oceana
announced the opening of the Buddha-Bar Hotel, an affiliate
Tom Griffiths, VP-Americas hotel in Prague. In June 2010, the firm announced the
addition of 26 new hotels to its portfolio.
Phone: 49-69-660-56-0 Fax: 49-69-660-561-99
Toll-Free:
Address: Herriotstrasse 1, Frankfurt, 60528 Germany
SALARIES/BENEFITS:
WORLDMARK BY WYNDHAM INC www.worldmarktheclub.com

Timeshare Resorts
Property Management WorldMark by Wyndham, Inc. (formerly Trendwest Resorts,
Inc.), a wholly-owned subsidiary of Wyndham Worldwide,
develops and markets the vacation ownership program
WorldMark, The Club. It is one of the three brands operated
by Wyndham Vacation Ownership, another subsidiary of
Wyndham Worldwide. Unlike traditional timeshare owners,
who have access to a specific time at a specific place,
WorldMark, The Club member-owners purchase credits,
BRANDS/DIVISIONS/AFFILIATES: which are renewed annually, to spend them like currency to
Wyndham Worldwide reserve vacations in WorldMark resorts, giving member-
Wyndham Vacation Ownership
owners flexibility about vacation dates and locations. The
WorldMark, The Club
Resort Condominiums International
firm operates more than 50 WorldMark resorts, concentrated
in the U.S., but including one resort in Fiji, four in Hawaii, two
in Mexico and four in British Columbia, Canada.
Approximately 80% of the resorts are designed to be a short
drive away from major metropolitan areas, and the remaining
resorts are in exotic locations, such as those in Hawaii and
CONTACTS: Note: Officers with more than one job title may be Fiji. Resorts are often located near golf courses, beaches,
intentionally listed here more than once. sightseeing locations, hiking trails, romantic getaways,
Dave Akins, VP-Resort Oper. shopping centers, skiing slopes or family-friendly
Franz S. Hanning, Pres./CEO-Wyndham Vacation Ownership entertainment. A typical resort room includes a stocked
Gary Byrd, Chief Customer Officer kitchen; laundry facilities; television and video player; stereo;
Dave Herrick, Sr. VP fireplace; private deck with access to swimming pools; indoor
Peggy Fry, VP-WorldMark Owner Svcs. and outdoor spas; exercise rooms; arcade games; and
Phone: 425-498-2500 Fax: 425-498-3050 sports facilities. WorldMark, The Club has over 250,000
Toll-Free: member-owners. The firm also operates a vacation
Address: 9805 Willows Rd., Redmond, WA 98052 US exchange partnership with Resort Condominiums
International (RCI), one of the largest vacation ownership
companies in the world. This partnership grants WorldMark,
The Club member-owners access to thousands of resorts
worldwide, for an exchange fee.
Employees of Wyndham Vacation Ownership receive
medical, dental and vision plans; long- and short-term
disability benefits; an educational assistance plan; adoption
assistance; domestic partner benefits; paid time off; an
employee assistance program; and discounts on various
products and services, including hotels.
SALARIES/BENEFITS:
WYNDHAM VACATION OWNERSHIP www.fairfieldresorts.com

Resorts
Timeshare Resorts Wyndham Vacation Ownership (WVO), a subsidiary of
Property Management Wyndham Worldwide Corp., is one of the world’s leading
time share companies. The firm markets point-based
vacation ownership through the brands Wyndham Vacation
Resorts and Trendwest. WVO primarily operates through
Wyndham Vacation Resorts (WVR), formerly Fairfield
Resorts, Inc. Through WVR, it markets, sells and finances
vacation ownership interests and develops vacation
BRANDS/DIVISIONS/AFFILIATES: ownership resorts. Additionally, WVR provides property
Wyndham Worldwide management services to property owners’ associations. The
Wyndham Vacation Resorts
firm maintains over 150 resort properties as well as over
Fairfield Resorts Inc.
20,000 individual vacation ownership units across the U.S.,
Canada, Mexico, the Caribbean and the South Pacific.
Domestic locations can be found in every region of the U.S.,
including Texas, California, Florida and Massachusetts.
WVR’s units are fully furnished, and many include
washers/dryers, whirlpool spas, fireplaces and VCRs. The
CONTACTS: Note: Officers with more than one job title may be company offers travel discounts and other member specials
intentionally listed here more than once. to all vacation ownership members.
Franz S. Hanning, CEO The company offers employees a variety of benefits
Franz S. Hanning, Pres. including medical and life insurance; short- and long-term
Mike Hug, CFO disability; a 401(k); an employee stock purchase program;
Geoff Richards, Exec. VP-Global Sales & Mktg. Oper. adoption assistance; educational assistance; and discounts.
Adam Schwartz, Sr. VP-Corp. Rel.
Mike Hug, Exec. VP-Finance
Phone: 407-370-5200 Fax: 407-370-5143
Toll-Free: 800-251-8736
Address: 8427 SouthPark Cir., Ste. 500, Orlando, FL 32819 US
SALARIES/BENEFITS:
WYNDHAM WORLDWIDE www.wyndhamworldwide.com

Hotels, Motels & Resorts
Property Management Wyndham Worldwide (WW) is a hospitality company offering
Hotel Development individual consumers and business customers an array of
Vacation Property Exchange and Rental hospitality products and services, as well as various
Timeshare Resorts accommodation alternatives and price ranges through its
Franchising portfolio of world-renowned brands. The company
Vacation Ownership encompasses over 7,100 hotels representing almost 597,700
rooms on six continents and another 950 hotels representing
108,100 rooms in development. Wyndham Hotel Group
BRANDS/DIVISIONS/AFFILIATES: offers the TripRewards loyalty program. Group RCI, the
Wyndham Hotels firm’s vacation exchange business, offers its 3.8 million
Wingate Inns
members access for specified periods to over 4,000 vacation
Ramada
Days Inn
properties in 100 countries around the world. WW also
Super 8 offers Wyndham Vacation Ownership, which includes
Howard Johnson marketing and sales of vacation ownership interests,
AmeriHost consumer financing in conjunction with the purchase of
Trendwest vacation ownership interests, property management services
to property owners’ associations and development and
CONTACTS: Note: Officers with more than one job title may be acquisition of vacation ownership resorts. Wyndham
intentionally listed here more than once. Vacation has over 155 vacation ownership resorts in U.S.,
Stephen P. Holmes, CEO Canada, Mexico, the Caribbean and the South Pacific that
Virginia M. Wilson, CFO/Exec. VP represent over 820,000 owners of vacation ownership
Betsy O'Rourke, Sr. VP-Mktg. interests. WW’s extensive portfolio of brands includes
Mary R. Falvey, Chief Human Resources Officer/Exec. VP Wyndham Hotels and Resorts; Ramada; Days Inn; Super 8;
Scott G. McLester, General Counsel/Exec. VP Wyndham Rewards; Wingate by Wyndham; Microtel; RCI;
Betsy O'Rourke, Sr. VP-Comm. The Registry Collection; Endless Vacation Rentals; Landal
Nicola Rossi, Sr. VP/Chief Acct. Officer GreenParks; Cottages4You; Novasol; Wyndham Vacation
Franz S. Hanning, Pres./CEO-Wyndham Vacation Ownership
Steven A. Rudnitsky, Pres./CEO-Wyndham Hotel Group
Resorts; and WorldMark by Wyndham. The firm also holds
Geoff Ballotti, Pres./CEO-Group RCI 30% interest in CHI Limited; this joint venture provides
Tom Anderson, Exec. VP/Chief Real Estate Dev. Officer management services to luxury and upscale hotels in
Stephen P. Holmes, Chmn. Europe, the Middle East and Africa. In March 2010, WW
Phone: 973-428-9700 Fax: announced that its Registry Collection program welcomed 24
new resort destinations, increasing its total number of
Toll-Free:
properties to 175.
Employees are offers medical, dental and vision insurance;
flexible spending accounts; long-term disability; business
travel accident insurance; life and personal accident
insurance; supplemental life insurance; a 401(k) plan; an
educational assistance program; an employee assistance
program; adoption reimbursement; flexible work
arrangements; and travel discounts.
2009 Sales: $3,750,000 2009 Profits: $293,000 U.S. Stock Ticker: WYN
SALARIES/BENEFITS:
WYNN RESORTS LIMITED www.wynnresorts.com

Hotel Casinos
Wynn Resorts Limited is a developer, owner and operator of
destination casino resorts. It owns and operates two
destination casino resorts: The Wynn Las Vegas on the Strip
in Las Vegas, Nevada, which includes Encore at Wynn Las
Vegas, and the Wynn Macau in the Macau Special
Administrative Region of China. Wynn Las Vegas offers
2,716 rooms and suites. The 111,000-square-foot casino
features 130 table games, a baccarat salon, private VIP
BRANDS/DIVISIONS/AFFILIATES: gaming rooms, a poker room, 1,920 slot machines, and a
Wynn Las Vegas, LLC race and sports book. The resort’s 22 food and beverage
Wynn Resorts (Macau), S.A.
outlets feature six fine dining restaurants. Other amenities
Encore Suites at Wynn Las Vegas
Encore Suites at Wynn Macau
include two nightclubs; a spa and salon; a Ferrari and
Maserati automobile dealership; wedding chapels; an 18-
hole golf course; 223,000 square feet of meeting space; and
a 74,000 square foot retail promenade featuring boutiques
from Alexander McQueen, Cartier, Chanel, and Louis
Vuitton. Wynn Las Vegas also has a showroom which
CONTACTS: Note: Officers with more than one job title may be features “Le Rêve,” a water-based theatrical production. The
intentionally listed here more than once. Encore at Wynn Las Vegas features 2,034 suites, a 76,000
Stephen A. Wynn, CEO square feet casino with 90 table games, a baccarat salon,
Marc D. Schorr, COO 790 slot machines and a sports book. It also features 12
Matt Maddox, CFO food and beverage outlets; a night club; a spa and salon;
Linda Chen, Pres., Wynn Int'l Mktg., Ltd. meeting space; and upscale retail outlets, as well as The
John Strzemp, Chief Admin. Officer/Exec. VP Encore Theater. The Wynn Macau features 600 hotel rooms
Kim Sinatra, General Counsel/Sec./Sr. VP and suites; 390 table games, 1,200 slot machines and a
Matt Maddox, Treas. poker room; six restaurants; a spa and salon; lounges;
Andrew Pascal, Pres., Wynn Las Vegas, LLC
Maurice Wooden, COO-Wynn Las Vegas, LLC
meeting facilities; and 48,000 square feet of retail space. In
Scott Peterson, Sr. VP/CFO-Wynn Las Vegas, LLC April 2010, the company’s newest boutique hotel, the
Stephen A. Wynn, Chmn. Encore, began operations next door to the Wynn Macau.
Ian M. Coughlan, Pres., Wynn Resorts (Macau), S.A. Employees are offered medical, dental, vision and life
Phone: 702-770-7555 Fax: insurance; disability insurance; short- and long-term
Toll-Free: disability; an employee assistance program; educational
Address: 3131 Las Vegas Blvd. S., Las Vegas, NV 89109 US assistance; classes to assist employees taking the U.S.
Citizenship test; and a 401(k) plan.
2009 Sales: $3,045,611 2009 Profits: $20,654 U.S. Stock Ticker: WYNN
SALARIES/BENEFITS:
Savings Plan: Y Stock Purch. Plan: Second Exec. Salary: $1,817,308 Bonus: $2,000,000
XANTERRA PARKS AND RESORTS www.xanterra.com

Hotel & Restaurant Management
Conference Center Management Xanterra Parks and Resorts is a parks concessions
management company operating in national parks and state
parks across the U.S. The company operates hotels,
including the world-famous Old Faithful Inn in Yellowstone
National Park and the El Tovar in Grand Canyon National
Park; 68 restaurants; and gift shops in some of the U.S.’s
most popular parks, including Yellowstone, Bryce Canyon,
Zion, Crater Lake, Death Valley, Rocky Mountain and
BRANDS/DIVISIONS/AFFILIATES: Petrified Forest National Parks. Additionally, the company
Anshutz Company (The) operates conference facilities, premium golf courses, tennis
Xanterra South Rim LLC
courts and spa amenities. Outside of its national park
operations, Xanterra offers services at Mount Rushmore
National Memorial and eight Ohio state parks. Other
operations of the firm include resorts in Napa Valley and
Death Valley, California, and the Grand Canyon Railway in
Williams, Arizona via affiliate Xanterra South Rim, L.L.C.
The firm is owned by The Anschutz Company.
CONTACTS: Note: Officers with more than one job title may be The firm offers a number of seasonal employment
intentionally listed here more than once. opportunities for both U.S. citizens and foreign nationals.
Andrew N. Todd, CEO
Andrew N. Todd, Pres.
Michael F. Welch, CFO/VP-Finance
Dave M. Hartvigsen, VP-Mktg. & Sales
Kate A. Longenecker, VP-Human Resources
John W. Wimmer, CIO
Richard Rabinoff, Dir.-Hospitality Tech.
Susan J. Jessup, Dir.-Retail Merch.
Kirk H. Anderson, General Counsel/VP
Susan Jessup, Dir.-Oper.
Shane J. Harvey, Dir.-Bus. Dev. & Legal Affairs
Lonnie S. Clark, Controller
Stephen W. Tedder, VP-National Parks
Hans Desai, VP-State Parks & Resorts
Chris R. Lane, VP-Environmental Affairs
Bill J. Bub, VP-Retail
Rebecca L. Ritter, Dir.-Purchasing
Phone: 303-600-3400 Fax: 303-600-3600
Toll-Free:
Address: 6312 South Fiddlers Green Cir., Ste. 600N, Greenwood
Village, CO 80111 US
2005 Sales: $ 2005 Profits: $ Parent Company: ANSCHUTZ COMPANY (THE)
SALARIES/BENEFITS:
XOJET www.xojet.com
Private Jet Interval Ownership
Private Jet Operations XOJET, Inc. is a private aviation firm offering customers
Private Jet Charter and Leasing private jet ownership, leasing and on-demand travel
solutions geared specifically toward frequent business jet
fliers, including fractional ownership in its fleet of super-
midsized jets. The company is one of the largest private jet
operators and serves 25,000 airports across five continents.
The firm’s fleet consists of all new Citation X and Challenger
300 jets. XOJET offers on-demand cross-country flights at
BRANDS/DIVISIONS/AFFILIATES: fixed prices starting at $12,000 or custom-priced flights that
XOJET feature no restrictions. The firm does all its maintenance in-
XOJET Market Price Assurance
house as a quality control measure. The company also
offers an On Account membership service, wherein
customers that fly at least five trips a year can receive
preferred scheduling. Based on current orders of more than
$3.1 billion, the XOJET fleet will grow to a total of 127 aircraft
consisting of 47 Citation Xs and 80 Challenger 300s by 2012.
The company is one of the only charter companies to offer in
CONTACTS: Note: Officers with more than one job title may be flight Wi-Fi on all planes. The firm also offers XOJET Market
intentionally listed here more than once. Price Assurance, in which customer purchase a Fleet
Blair LaCorte, CEO Exchange Membership program starting at 50 hours and
Benjamin Murray, Pres. receive the lowest price for every trip without the restrictions
Mark Long, CFO/Exec. VP or requirements of other fractional programs.
Jim Prebil, Sr. VP-Human Resources XOJET offers its employees medical, dental and vision
Jim Prebil, Sr. VP-IT coverage; life insurance; short- and long-term disability;
Dave Colbert, VP-Tech. Oper.
Jerome Joondeph, General Counsel/Sr. VP
flexible spending accounts; a 401(k) program, stock options;
Dave Cox, Sr. VP-Oper. and an employee assistance program.
Benjamin Murray, Chief Bus. Dev. Officer
Doug Bryan, Sr. VP-Private Client Svcs.
William E. McGlashan, Jr., Chmn.
Ted Botimer, Sr. VP-Revenue Planning & Dist.
Phone: 650-594-6300 Fax: 650-594-6301
Toll-Free: 888-759-6538
Address: 959 Skyway Rd., San Carlos, CA 94070 US
SALARIES/BENEFITS:
ADDITIONAL INDEXES
Contents:
Index of Firms Noted as “Hot Spots for Advancement” for Women/Minorities 460
Index by Subsidiaries, Brand Names and Selected Affiliations 462

INDEX OF FIRMS NOTED AS HOT SPOTS FIRSTGROUP PLC

FOR ADVANCEMENT FOR WOMEN & FOUR SEASONS HOTELS
GE AVIATION
MINORITIES GENTING HONG KONG LIMITED
GO-AHEAD GROUP PLC (THE)
ACCOR NORTH AMERICA GROUPE DU LOUVRE
ACCOR SA GUOMAN HOTELS LIMITED
AER LINGUS GROUP PLC HARRAH'S ENTERTAINMENT INC
AIR CANADA HAWAIIAN AIRLINES INC
AIR CHINA LIMITED HERTZ GLOBAL HOLDINGS INC
AIR FRANCE-KLM SA HILTON HOTELS CORP
AIR WISCONSIN AIRLINES CORP HOGG ROBINSON GROUP NORTH AMERICA
AIRTRAN HOLDINGS INC HOME INNS & HOTELS MANAGEMENT INC
ALASKA AIR GROUP INC HOMEAWAY INC
AMADEUS IT GROUP SA HONGKONG AND SHANGHAI HOTELS LTD
AMBASSADORS GROUP INC HORIZON AIR INDUSTRIES INC
AMERICAN EXPRESS CO HOST HOTELS & RESORTS LP
AMERICA'S BEST FRANCHISING INC HOTWIRE INC
AMERISTAR CASINOS INC HYATT HOTELS CORPORATION
AMR CORP (AMERICAN AIRLINES) INDIAN HOTEL COMPANY LIMITED (THE)
AMTRAK (NATIONAL RAILROAD PASSENGER INTERCONTINENTAL HOTELS GROUP PLC
CORP) INTERSTATE HOTELS AND RESORTS INC
ARRIVA PLC INTERVAL INTERNATIONAL
AVIS BUDGET GROUP INC JANUS HOTELS AND RESORTS INC
AVIS EUROPE PLC JET AIRWAYS INDIA LTD
BAE SYSTEMS PLC JETBLUE AIRWAYS CORPORATION
BALBOA TRAVEL INC JOIE DE VIVRE HOSPITALITY
BARCELO CRESTLINE CORPORATION JTB GLOBAL MARKETING & TRAVEL
BCD TRAVEL KAMPGROUNDS OF AMERICA INC
BEST WESTERN INTERNATIONAL INC KERZNER INTERNATIONAL HOLDINGS LIMITED
BOEING COMPANY (THE) KIMPTON HOTEL & RESTAURANT GROUP LLC
BOMBARDIER INC LEADING HOTELS OF THE WORLD LTD (THE)
BOOTH CREEK SKI HOLDINGS INC LEARJET INC
BOWLIN TRAVEL CENTERS INC LODGIAN INC
BOYD GAMING CORP LQ MANAGEMENT LLC
BRITISH AIRWAYS PLC (BA) MARCUS CORPORATION (THE)
CAREY INTERNATIONAL INC MARRIOTT INTERNATIONAL INC
CARLSON COMPANIES INC MERITUS HOTELS & RESORTS INC
CARLSON HOTELS WORLDWIDE MGM RESORTS INTERNATIONAL
CARLSON WAGONLIT TRAVEL MTR CORP LTD
CARNIVAL CORPORATION NATIONAL AVIATION COMPANY OF INDIA
CHOICE HOTELS INTERNATIONAL INC LIMITED
CLUB MEDITERRANEE SA NAV CANADA
CNL FINANCIAL GROUP INC NBC UNIVERSAL
COLONY CAPITAL LLC NETJETS INC
COMAIR INC OMEGA WORLD TRAVEL
CONTINENTAL AIRLINES INC ORBITZ WORLDWIDE INC
CORPTRAV MANAGEMENT GROUP ORIENT-EXPRESS HOTELS LTD
CRESTED BUTTE MOUNTAIN RESORT INC PRICELINE.COM INC
CTRIP.COM QANTAS AIRWAYS LTD
DELAWARE NORTH COMPANIES INC RED LION HOTELS CORPORATION
DELTA AIRLINES INC RESORTQUEST INTERNATIONAL INC
DIAMOND RESORTS HOLDINGS LLC REZIDOR HOTEL GROUP AB
DOLLAR THRIFTY AUTOMOTIVE GROUP INC RIO PROPERTIES INC
DOYLE COLLECTION (THE) RITZ-CARLTON HOTEL COMPANY LLC (THE)
EUROTUNNEL GROUP ROSEWOOD HOTELS & RESORTS LLC
EXPEDIA INC ROYAL CARIBBEAN CRUISES LTD
EXPRESSJET HOLDINGS INC SAS AB
FINNAIR OYJ
SCANDIC HOTELS AB
SHANGRI-LA ASIA LTD
SHUN TAK HOLDINGS LIMITED
SKYWEST INC
SODEXO INC
SONESTA INTERNATIONAL HOTELS CORP
SOUTHWEST AIRLINES CO
STAGECOACH GROUP PLC
STARWOOD CAPITAL GROUP GLOBAL LLC
STARWOOD HOTELS & RESORTS WORLDWIDE
INC
STRATOSPHERE CORPORATION
SUNBURST HOSPITALITY CORPORATION
SUPRANATIONAL HOTELS
SWIRE PACIFIC LTD
TEXTRON INC
THARALDSON ENTERPRISES INC
TRANSAT AT INC
TRAVELOCITY.COM LP
TRAVELZOO
TRT HOLDINGS
TRUMP ORGANIZATION (THE)
UAL CORP
US AIRWAYS GROUP INC
VAIL RESORTS INC
VIA RAIL CANADA INC
VIRGIN AMERICA
VIRGIN ATLANTIC AIRWAYS
WALT DISNEY COMPANY (THE)
WALT DISNEY PARKS & RESORTS
WYNDHAM WORLDWIDE
WYNN RESORTS LIMITED
XANTERRA PARKS AND RESORTS
INDEX OF SUBSIDIARIES, BRAND AeroMexico Connect; AEROLITORAL SA DE CV

NAMES AND AFFILIATIONS (AEROMEXICO CONNECT)
AeroMexico Connect; AEROVIAS DE MEXICO SA DE
CV (AEROMEXICO)
Brand or subsidiary, followed by the name of the AeroMexico Travel; AEROLITORAL SA DE CV
related corporation (AEROMEXICO CONNECT)
Aeromexpress Cargo; AEROVIAS DE MEXICO SA DE
1-800-BLUE-VAN; SUPERSHUTTLE CV (AEROMEXICO)
INTERNATIONAL INC Aeromexpress Cargo; AEROLITORAL SA DE CV
1Hotel & Resorts; STARWOOD CAPITAL GROUP (AEROMEXICO CONNECT)
GLOBAL LLC Aeroplan; AIR CANADA
1st Call Studio Equipment; HERTZ GLOBAL AeroTurbine, Inc.; AERCAP HOLDINGS NV
HOLDINGS INC Air by Pleasant; PLEASANT HOLIDAYS LLC
21 Club; ORIENT-EXPRESS HOTELS LTD Air Canada; ACE AVIATION HOLDINGS INC
3 Palms Hotels & Resorts; AMERICA'S BEST Air Canada; ASIANA AIRLINES INC
FRANCHISING INC Air Canada Cargo; ACE AVIATION HOLDINGS INC
787 Dreamliner; BOEING COMPANY (THE) Air Canada Cargo; AIR CANADA
800-2-Hotels; HOTELS.COM LP Air Canada Jetz; AIR CANADA
A Vendre A Louer; ADA Air Canada Vacations; ACE AVIATION HOLDINGS
A330; AIRBUS SAS INC
A350 XWB; AIRBUS SAS Air Canada Vacations; AIR CANADA
A380; AIRBUS SAS Air China; AIR CHINA LIMITED
A400M; AIRBUS SAS Air China Cargo Co., Ltd.; AIR CHINA LIMITED
AAA Auto Club; AAA (AMERICAN AUTOMOBILE Air France Consulting; AIR FRANCE-KLM SA
ASSOCIATION) Air France Consulting; SOCIETE AIR FRANCE
AAA Motor Club; AAA (AMERICAN AUTOMOBILE Air France-KLM; KLM ROYAL DUTCH AIRLINES
ASSOCIATION) Air France-KLM SA; SOCIETE AIR FRANCE
AAA Travel Services; AAA (AMERICAN Air India; NATIONAL AVIATION COMPANY OF
AUTOMOBILE ASSOCIATION) INDIA LIMITED
AAdvantage; AMERICAN EAGLE Air India Charters Limited; NATIONAL AVIATION
ABC Entertainment Group; WALT DISNEY COMPANY OF INDIA LIMITED
COMPANY (THE) Air India Engineering Services Limited; NATIONAL
ABC Inc; WALT DISNEY COMPANY (THE) AVIATION COMPANY OF INDIA LIMITED
About World Adventures Unlimited, Inc.; Air India Express; NATIONAL AVIATION
AMBASSADORS GROUP INC COMPANY OF INDIA LIMITED
Abritel.fr; HOMEAWAY INC Air India Transport Services Limited; NATIONAL
Accor Economy Lodging; ACCOR NORTH AMERICA AVIATION COMPANY OF INDIA LIMITED
Accor North America; ACCOR SA Air London; AIR PARTNER PLC
Accor SA; ACCOR NORTH AMERICA Air Macau Company Limited; AIR CHINA LIMITED
ACE Aviation Holdings Inc; AIR CANADA AIR MILES Rewards; WESTJET AIRLINES LTD
Acela Express; AMTRAK (NATIONAL RAILROAD Air Nelson; AIR NEW ZEALAND LTD
PASSENGER CORP) Air Transport Association of Canada; NAV CANADA
ADA Box; ADA AirAsia Go Holiday Sdn Bhd; AIRASIA BERHAD
ADS Distribution; PEGASUS SOLUTIONS INC AirAsia International, Ltd.; AIRASIA BERHAD
Adventures By Disney; WALT DISNEY PARKS & AirAsia Mauritius, Ltd.; AIRASIA BERHAD
RESORTS AirAsia X; AIRASIA BERHAD
Advito; BCD TRAVEL AirAsiaGo; AIRASIA BERHAD
Aero Technical Support and Services Holdings sarl; ACE AirAsiaMegastore.com; AIRASIA BERHAD
AVIATION HOLDINGS INC Airbus; EUROPEAN AERONAUTIC DEFENSE AND
Aeroflot-Nord; AEROFLOT RUSSIAN AIRLINES JSC SPACE CO (EADS)
Aerolitoral; AEROLITORAL SA DE CV Airbus China; AIRBUS SAS
(AEROMEXICO CONNECT) Airbus Japan; AIRBUS SAS
Aeromar; AEROFLOT RUSSIAN AIRLINES JSC Airbus Military; EUROPEAN AERONAUTIC
AeroMexico; AEROVIAS DE MEXICO SA DE CV DEFENSE AND SPACE CO (EADS)
(AEROMEXICO) Airbus North America; AIRBUS SAS
AeroMexico; AEROLITORAL SA DE CV Airlines of Bosnia & Herzegovina; TURK HAVA
(AEROMEXICO CONNECT) YOLLARI AO (THY)
AirLink; NATIONAL EXPRESS GROUP PLC
INDEX OF SUBSIDIARIES, BRAND NAMES AND AFFILIATIONS, CONT.
Airod; JET AVIATION MANAGEMENT AG America's Best Hotels Services, Inc.; AMERICA'S BEST
Airport Property Partnership; BAA PLC FRANCHISING INC
AirportSmart; AEROPORTS DE PARIS America's Best Inns & Suites; AMERICA'S BEST
Airtour; EL AL ISRAEL AIRLINES LTD FRANCHISING INC
Airtours; THOMAS COOK GROUP PLC AmeriHost; WYNDHAM WORLDWIDE
Airtours; TUI TRAVEL PLC Ameristar Black Hawk; AMERISTAR CASINOS INC
AirTran Airways, Inc.; AIRTRAN HOLDINGS INC Ameristar Council Bluffs; AMERISTAR CASINOS INC
Airways Assurance, Ltd.; US AIRWAYS GROUP INC Ameristar Kansas City; AMERISTAR CASINOS INC
Airways Express; MESA AIR GROUP INC Ameristar St. Charles; AMERISTAR CASINOS INC
Alamo Rent A Car; ENTERPRISE HOLDINGS Ameristar Vicksburg; AMERISTAR CASINOS INC
Alaska Air Group Inc; HORIZON AIR INDUSTRIES Ames; MORGANS HOTEL GROUP CO
INC Amey PLC; GRUPO FERROVIAL SA
Alaska Airlines, Inc.; ALASKA AIR GROUP INC AMOS; SWISS INTERNATIONAL AIR LINES
Alaska Airlines, Inc.; HORIZON AIR INDUSTRIES AMR Corp (American Airlines); AMERICAN EAGLE
INC AMR Eagle Holding Corporation; AMR CORP
Alitalia Servizi; ALITALIA - LINEE AEREE (AMERICAN AIRLINES)
ITALIANE SPA Amstar Destination Management; USA 3000 AIRLINES
Allegiant Air, LLC; ALLEGIANT TRAVEL An Evening at La Cage; RIVIERA HOLDINGS CORP
COMPANY ANA Hallo Tour; ALL NIPPON AIRWAYS CO LTD
Aloft; STARWOOD HOTELS & RESORTS ANA Sales Co., Ltd.; ALL NIPPON AIRWAYS CO
WORLDWIDE INC LTD
Alpha Partners Leasing Limited; ROLLSROYCE PLC ANA Sky Holiday; ALL NIPPON AIRWAYS CO LTD
Alsa; NATIONAL EXPRESS GROUP PLC Andaz; HYATT HOTELS CORPORATION
Altea Departure Control; AMADEUS IT GROUP SA Angsana Hotels; BANYAN TREE HOTELS &
Altea e-commerce; AMADEUS IT GROUP SA RESORTS
Altea Inventory; AMADEUS IT GROUP SA Anheuser Busch Cos Inc; ANHEUSER-BUSCH INBEV
Altea Reservation; AMADEUS IT GROUP SA NV
Alyzia Group (The); AEROPORTS DE PARIS Annick Goutal; GROUPE DU LOUVRE
Amadeus Altea Customer Management System (CMS); Anshutz Company (The); XANTERRA PARKS AND
AMADEUS IT GROUP SA RESORTS
Amadeus Marketing CSA, s.r.o.; CESKE AEROLINIE Apollo Global Management LLC; OCEANIA CRUISES
AS Apollo Management LP; HARRAH'S
Amadeus.net; AMADEUS IT GROUP SA ENTERTAINMENT INC
Aman at Summer Palace; AMAN RESORTS Apple Vacations; USA 3000 AIRLINES
Aman Resorts; DLF LIMITED Arabian Adventures; EMIRATES GROUP (THE)
Amandari; AMAN RESORTS Architrave Design & Project Services Pte Ltd; BANYAN
Amangani; AMAN RESORTS TREE HOTELS & RESORTS
Aman-i-Khas; AMAN RESORTS Armada; BALBOA TRAVEL INC
Amankora; AMAN RESORTS Arriva Trains Wales; ARRIVA PLC
Amansara; AMAN RESORTS Ascutney Mountain Resort; SNOWDANCE LLC
Ambassador Programs, Inc.; AMBASSADORS GROUP Asiana Airlines; GLOBAL AVIATION HOLDINGS
INC INC
America West Airlines; US AIRWAYS GROUP INC Asiana Club; ASIANA AIRLINES INC
American Airlines Inc; AMR CORP (AMERICAN Asiana IDT; ASIANA AIRLINES INC
AIRLINES) Asiana Value Enhancement Purchasing System (AVEPS);
American Automobile Association; AAA (AMERICAN ASIANA AIRLINES INC
AUTOMOBILE ASSOCIATION) Aston; INTERVAL LEISURE GROUP INC
American Eagle Airlines, Inc.; AMR CORP Aston Hotels; INTERVAL INTERNATIONAL
(AMERICAN AIRLINES) Aston Hotels & Resorts, LLC; INTERVAL LEISURE
American Express Publishing Corporation; AMERICAN GROUP INC
EXPRESS CO AT&T Palladium; MARCUS CORPORATION (THE)
American Express Travel Related Services Co; Atlantic Southeast Airlines, Inc.; SKYWEST INC
AMERICAN EXPRESS CO Atlantis; KERZNER INTERNATIONAL HOLDINGS
American Way; AMERICAN EAGLE LIMITED
AmericaNet; AMERICANTOURS INTERNATIONAL Atlantis, The Palm Dubai; KERZNER
INTERNATIONAL HOLDINGS LIMITED
Atlas Air Inc; ATLAS AIR WORLDWIDE HOLDINGS Bellagio; MGM RESORTS INTERNATIONAL
ATP International Group; CORPTRAV Belterra Casino Resort; PINNACLE
MANAGEMENT GROUP ENTERTAINMENT INC
Australian Airlines; QANTAS AIRWAYS LTD Berkshire Hathaway Inc; NETJETS INC
Auto Train; AMTRAK (NATIONAL RAILROAD Best of the West; AMERICANTOURS
PASSENGER CORP) INTERNATIONAL
Autogrill S.p.A.; HMSHOST CORP Best Western; QMH UK LTD
Aveos Fleet Performance, Inc.; ACE AVIATION Best Western; SUNBURST HOSPITALITY
HOLDINGS INC CORPORATION
Aveos Fleet Performance, Inc.; AIR CANADA BFIL Finance Limited; ITC LIMITED
AVIANCA; GRUPO TACA Big Front Seat; SPIRIT AIRLINES INC
Aviance UK; GO-AHEAD GROUP PLC (THE) Big Kahuna's; PALACE ENTERTAINMENT
Avion Group Hf; HF EIMSKIPAFELAG ISLANDS Big Mountain Club, LLC; WINTER SPORTS INC
Avis; AVIS BUDGET GROUP INC Big Mountain Development Corp.; WINTER SPORTS
Avis Budget Group, Inc; AVIS EUROPE PLC INC
Away Network (The); ORBITZ WORLDWIDE INC Big Mountain Ski & Summer Resort; WINTER SPORTS
Aymerich Golf Management; NH HOTELES SA INC
Azamara Club Cruises; ROYAL CARIBBEAN Big Mountain Sports; WINTER SPORTS INC
CRUISES LTD Big Mountain Water Co.; WINTER SPORTS INC
B Connected; BOYD GAMING CORP Big Sky Resort; BOYNE USA RESORTS
b.business; BRUSSELS AIRLINES BIL International Limited; GUOMAN HOTELS
b.flex economy+; BRUSSELS AIRLINES LIMITED
b.light economy; BRUSSELS AIRLINES Black Canyon Capital, LLC; VIRGIN AMERICA
BAA Lynton; BAA PLC Black Hawk Casino; RIVIERA HOLDINGS CORP
BAA PLC; GRUPO FERROVIAL SA Blackstone Group LP; HILTON HOTELS CORP
Baccarat; GROUPE DU LOUVRE Blackstone Group LP (The); MERLIN
Baccarat Hotels & Resorts; STARWOOD CAPITAL ENTERTAINMENTS GROUP LTD
GROUP GLOBAL LLC Blackstone Group LP (The); LQ MANAGEMENT LLC
Back Bay Hotel (The); DOYLE COLLECTION (THE) Blue Chip Hotel and Casino; BOYD GAMING CORP
BAE Systems Australia; BAE SYSTEMS PLC Blue Holidays; VIRGIN BLUE AIRLINES PTY LTD
Balboa Meetings and Incentives; BALBOA TRAVEL Blue Mountain Resort; INTRAWEST CORPORATION
INC Blue1; SAS AB
Balboa Vacations; BALBOA TRAVEL INC bmi baby; BRITISH MIDLAND AIRWAYS LTD
Bangkok Airways; AIR BERLIN PLC & CO (BMI)
LUFTVERKEHRS KG BMI Regional; BRITISH MIDLAND AIRWAYS LTD
Banyan Tree Hotels; BANYAN TREE HOTELS & (BMI)
RESORTS Bo Sommarland; PARQUES REUNIDOS SA
Barcelo Corporacion Empresarial SA; BARCELO Boeing; JET AVIATION MANAGEMENT AG
CRESTLINE CORPORATION Boeing Business Jets; BOEING COMPANY (THE)
Barley’s Casino & Brewing Company; STATION Boeing Capital Corporation; BOEING COMPANY
CASINOS INC (THE)
Bax Global Inc; DEUTSCHE BAHN AG Boeing Defense, Space & Security; BOEING
Baymont Inns and Suites; LQ MANAGEMENT LLC COMPANY (THE)
BCD Holdings; BCD TRAVEL Boeing Military Aircraft; BOEING COMPANY (THE)
BCD Leisure Services; BCD TRAVEL Bombardier Aerospace; BOMBARDIER INC
BCD Meetings & Incentives; BCD TRAVEL Bombardier Inc; LEARJET INC
BCD Technology, S.A.; TRX INC Bombardier Transportation; BOMBARDIER INC
BCD Travel Management; BCD TRAVEL Bookings B.V.; PRICELINE.COM INC
BCD Travel Online Hotel Directory; BALBOA TRAVEL Bookit; HOLIDAYBREAK PLC
INC BookRags, Inc.; AMBASSADORS GROUP INC
Beck's; ANHEUSER-BUSCH INBEV NV Boomers; PARQUES REUNIDOS SA
Belair Airlines AG; AIR BERLIN PLC & CO Boomtown Bossier; PINNACLE ENTERTAINMENT
LUFTVERKEHRS KG INC
Belcher’s (The); SHUN TAK HOLDINGS LIMITED Boomtown New Orleans; PINNACLE
Bell Helicopters; TEXTRON INC ENTERTAINMENT INC
Boomtown Reno; PINNACLE ENTERTAINMENT Caesars Entertainment Inc; HARRAH'S

INC ENTERTAINMENT INC
Booth Creek Resorts; BOOTH CREEK SKI Cafe Pescatore; KIMPTON HOTEL & RESTAURANT
HOLDINGS INC GROUP LLC
Borenstein Caterers; EL AL ISRAEL AIRLINES LTD CAL-Asia Investment, Inc.; CHINA AIRLINES
Borgata Hotel, Casino, & Spa; BOYD GAMING CORP CAL-Dynasty International, Inc.; CHINA AIRLINES
Boston Bruins; DELAWARE NORTH COMPANIES California Hotel & Casino; BOYD GAMING CORP
INC California’s Gold Country; AMERICANTOURS
BostonCoach.com; BOSTONCOACH INTERNATIONAL
Boulder Station Hotel & Casino; STATION CASINOS Campanile; GROUPE DU LOUVRE
INC Canadian Business Aviation Association; NAV CANADA
BOUTIQUE JTB; JTB GLOBAL MARKETING & Candlewood Suites; INTERCONTINENTAL HOTELS
TRAVEL GROUP PLC
Bowlin’s Running Indian; BOWLIN TRAVEL Candover Investments Plc; PARQUES REUNIDOS SA
CENTERS INC Canrailpass; VIA RAIL CANADA INC
Boyne Highlands; BOYNE USA RESORTS Cantrex Group, Inc.; SEARS CANADA INC
Boyne Mountain; BOYNE USA RESORTS Care Camps; KAMPGROUNDS OF AMERICA INC
Brahma; ANHEUSER-BUSCH INBEV NV Carey Alliance Network; CAREY INTERNATIONAL
BRANCHE Restaurant, Bar & Lounge; GOLDEN TULIP INC
HOSPITALITY GROUP Carey Rewards Club; CAREY INTERNATIONAL INC
BreezeNet.com; PRICELINE.COM INC Carlson Companies Inc; CARLSON WAGONLIT
Brighton & Hove; GO-AHEAD GROUP PLC (THE) TRAVEL
Brighton Resort; BOYNE USA RESORTS Carlson Companies Inc; CARLSON HOTELS
Brit Air; SOCIETE AIR FRANCE WORLDWIDE
Brit Air; AIR FRANCE-KLM SA Carlson Hotels Worldwide; REZIDOR HOTEL GROUP
British Airways; AER LINGUS GROUP PLC AB
British Midland Airways Ltd (BMI); DEUTSCHE Carlson Hotels Worldwide; CARLSON COMPANIES
LUFTHANSA AG INC
Brownfields; COLONY CAPITAL LLC Carlson Wagonlit Travel; CARLSON COMPANIES
Bruni International; NIPPON YUSEN KABUSHIKI INC
KAISHA (NYK) Carnival Cruise Lines; CARNIVAL CORPORATION
BTI Canada; HOGG ROBINSON GROUP NORTH Carnivale Masquerade Show In The Sky; RIO
AMERICA PROPERTIES INC
Buckhead America Corporation; AMERICA'S BEST carpe diem Sprachreisen; HOLIDAYBREAK PLC
FRANCHISING INC Carrefour SA; COLONY CAPITAL LLC
Buckhorn Family Restaurants; TRAVELCENTERS OF Casino Magic Argentina; PINNACLE
AMERICA LLC ENTERTAINMENT INC
Buddha-Bar Hotel; WORLDHOTELS Casinos de Monte Carlo; SOCIETE DES BAINS DE
Budget; AVIS BUDGET GROUP INC MER ET DU CERCLE
Budget; AVIS EUROPE PLC Castaway Bay; CEDAR FAIR LP
Budget Truck; AVIS BUDGET GROUP INC Cathay Holidays Limited; CATHAY PACIFIC
Budgetel; LQ MANAGEMENT LLC AIRWAYS LTD
Budimex; GRUPO FERROVIAL SA Cathay Pacific Airways Limited; AIR CHINA LIMITED
Bulgari Hotel and Resort; MARRIOTT Cathay Pacific Airways, Ltd.; SWIRE PACIFIC LTD
INTERNATIONAL INC Cathay Pacific Catering Services (HK) Limited;
Business Travel International BV; HOGG ROBINSON CATHAY PACIFIC AIRWAYS LTD
GROUP PLC Catit; EL AL ISRAEL AIRLINES LTD
Butterfield Station; BOWLIN TRAVEL CENTERS INC Cavendish International Holdings Limited; HUTCHISON
BuyEfficient LLC; SUNSTONE HOTEL INVESTORS WHAMPOA PROPERTIES LTD
INC CDF Croisieres de France; ROYAL CARIBBEAN
BVT Surface Fleet Limited; BAE SYSTEMS PLC CRUISES LTD
Cacesa; IBERIA LINEAS AEREAS DE ESPANA SA Celebrity Cruises; ROYAL CARIBBEAN CRUISES
Cactus Pete's Resort Casino; AMERISTAR CASINOS LTD
INC Celebrity Xpedition; ROYAL CARIBBEAN CRUISES
Cadagua; GRUPO FERROVIAL SA LTD
Century Casinos; OCEANIA CRUISES CNL Fund Advisors Company; CNL FINANCIAL
Cespa; GRUPO FERROVIAL SA GROUP INC
Cessna Aircraft Co.; TEXTRON INC CNL Fund Management Company; CNL FINANCIAL
CF6; GE AVIATION GROUP INC
Challenger; BOMBARDIER INC CNL Income Company, LLC; CNL FINANCIAL
Challenger Financial Services; COLONY CAPITAL GROUP INC
LLC CNL Lifestyle Properties; CNL FINANCIAL GROUP
Channel Tunnel; EUROTUNNEL GROUP INC
Charing Cross; GUOMAN HOTELS LIMITED CNL Lifestyle Properties, Inc.; CRESTED BUTTE
Charles de Gaulle; AEROPORTS DE PARIS MOUNTAIN RESORT INC
CharterPLUS; AIR PARTNER PLC CNL Private Equity Corp.; CNL FINANCIAL GROUP
Chateau on the Lake; JOHN Q HAMMONS HOTELS INC
LLC CNL Real Estate & Development Corp.; CNL
Chautauqua Airlines; MIDWEST AIR GROUP INC FINANCIAL GROUP INC
Chautauqua Airlines, Inc.; REPUBLIC AIRWAYS CNL Real Estate Advisors; CNL FINANCIAL GROUP
HOLDINGS INC INC
CheapTickets; ORBITZ WORLDWIDE INC Colgan Air, Inc.; PINNACLE AIRLINES CORP
CheckMyTrip.com; AMADEUS IT GROUP SA Colibri; EUROPEAN AERONAUTIC DEFENSE AND
CHI Spas; SHANGRI-LA HOTELS & RESORTS SPACE CO (EADS)
Chi, The Spa at the Shangri-La; SHANGRI-LA ASIA Colony Investment Management LLC; COLONY
LTD CAPITAL LLC
Chicago 540 LLC; LASALLE HOTEL PROPERTIES Colony Reality Partners LP; COLONY CAPITAL LLC
Chicago Marriott Downtown; LASALLE HOTEL Colorado Mountain Express; VAIL RESORTS INC
PROPERTIES Columbus Membership; SUPRANATIONAL HOTELS
Chicago Trolley & Double Decker Co.; COACH USA Columbus Private Label Membership;
LLC SUPRANATIONAL HOTELS
China National Aviation Holding Co.; AIR CHINA Comair Inc; DELTA AIRLINES INC
LIMITED Comcast; NBC UNIVERSAL
China Southern West Australian Flying College; CHINA Comfort Collection; WORLDHOTELS
SOUTHERN AIRLINES CO LTD Comfort Inn; CHOICE HOTELS INTERNATIONAL
Chongqinq Airlines Co., Ltd.; CHINA SOUTHERN INC
AIRLINES CO LTD Comfort Inns & Suites; SUNBURST HOSPITALITY
Chuo Shinkansen; CENTRAL JAPAN RAILWAY CORPORATION
COMPANY Comfort Suites; CHOICE HOTELS
Ciao Gourmet Market; HMSHOST CORP INTERNATIONAL INC
Cintra; GRUPO FERROVIAL SA Compagnia Italiana dei Jolly Hotels SpA; NH HOTELES
City Breaks; AMERICANTOURS INTERNATIONAL SA
City Jet; SOCIETE AIR FRANCE Composite Technology & Applications Limited;
CityCenter; MGM RESORTS INTERNATIONAL ROLLSROYCE PLC
Cityjet; AIR FRANCE-KLM SA Concorde; GROUPE DU LOUVRE
Clarion Collection Hotel; SUNBURST HOSPITALITY Concorde Hotel; HOTEL PROPERTIES LTD
CORPORATION Concorde Hotels & Resorts; STARWOOD CAPITAL
Clarion Hotels; CHOICE HOTELS INTERNATIONAL GROUP GLOBAL LLC
INC Concur Advantage; CONCUR TECHNOLOGIES INC
Clarke's Hotel; OBEROI GROUP (EIH LTD) Concur Cliqbook; CONCUR TECHNOLOGIES INC
Classic Vacations; EXPEDIA INC Concur Connect.; CONCUR TECHNOLOGIES INC
Clift; MORGANS HOTEL GROUP CO Concur Expense; CONCUR TECHNOLOGIES INC
Club Coast; BOYD GAMING CORP Concur Invoice; CONCUR TECHNOLOGIES INC
Club Med; CLUB MEDITERRANEE SA Concur Mobile; CONCUR TECHNOLOGIES INC
Club Med Decouverte; CLUB MEDITERRANEE SA Concur Travel & Expense; CONCUR
Club Moativation; QMH UK LTD TECHNOLOGIES INC
Club Voyages; TRANSAT AT INC Condor; THOMAS COOK GROUP PLC
CNL Commercial Real Estate; CNL FINANCIAL Condor Service (The); MEDITERRANEAN SHIPPING
GROUP INC COMPANY SA
Congress Center (The); LAS VEGAS SANDS CORP Crystal Cruises; NIPPON YUSEN KABUSHIKI
(THE VENETIAN) KAISHA (NYK)
Conrad Hotels and Resorts; HILTON HOTELS CORP Crystal Mountain; BOYNE USA RESORTS
Continental Design & Supply Company; INTERSTATE CS&S International; BAE SYSTEMS PLC
HOTELS AND RESORTS INC CSA Airtours AS; CESKE AEROLINIE AS
Continental Micronesia, Inc.; CONTINENTAL CSA Services s.r.o.; CESKE AEROLINIE AS
AIRLINES INC CSA Support s.r.o.; CESKE AEROLINIE AS
Copacabana Palace; ORIENT-EXPRESS HOTELS LTD Ctrip Computer Technology Co., Ltd.; CTRIP.COM
Copthorne Hotels; MILLENNIUM & COPTHORNE Ctrip Travel Information Technology Co., Ltd.;
HOTELS PLC CTRIP.COM
Corbeil Electrique, Inc.; SEARS CANADA INC Ctrip Travel Network Technology Co., Ltd.;
Corporate Travel Management Group; CORPTRAV CTRIP.COM
MANAGEMENT GROUP Ctrip.com; CTRIP.COM
CORREX; TRX INC Ctrip.com International, Ltd.; HOME INNS & HOTELS
Costa Cruises; CARNIVAL CORPORATION MANAGEMENT INC
Costco Wholesale Corp; COSTCO TRAVEL INC Cubeless; SABRE HOLDINGS CORP
Cotai Strip; LAS VEGAS SANDS CORP (THE Cunard Line; CARNIVAL CORPORATION
VENETIAN) CWT Freedom; CARLSON WAGONLIT TRAVEL
Country Hearth Inn; AMERICA'S BEST CWT Program Management Center; CARLSON
FRANCHISING INC WAGONLIT TRAVEL
Country Inn; REZIDOR HOTEL GROUP AB Cypress Mountain; BOYNE USA RESORTS
Country Inns & Suites By Carlson; CARLSON HOTELS Czech Airline Charter; CESKE AEROLINIE AS
WORLDWIDE Czech Airline Handling; CESKE AEROLINIE AS
Country Inns and Suites; CARLSON COMPANIES INC Dairy Queen; BOWLIN TRAVEL CENTERS INC
Country Pride; TRAVELCENTERS OF AMERICA Dairy Queen/Brazier; BOWLIN TRAVEL CENTERS
LLC INC
Courtyard; THARALDSON ENTERPRISES INC Darley Investments, Ltd.; RYANAIR HOLDINGS PLC
Courtyard by Marriott; LODGIAN INC Days Hotel; DAYS INN WORLDWIDE INC
Courtyard by Marriott Northwest; DOYLE Days Inn; WYNDHAM WORLDWIDE
COLLECTION (THE) Days Inn & Suites; DAYS INN WORLDWIDE INC
Courtyard Residence Inn; MARRIOTT Days Inn Business Place; DAYS INN WORLDWIDE
INTERNATIONAL INC INC
Cove Atlantis (The); KERZNER INTERNATIONAL DB Fernverkehr AG; DEUTSCHE BAHN AG
HOLDINGS LIMITED DB Regio AG; DEUTSCHE BAHN AG
Cranmore Mountain Resort; BOOTH CREEK SKI DB Stadtverkehr GmbH; DEUTSCHE BAHN AG
HOLDINGS INC Deer Air; JET AVIATION MANAGEMENT AG
Crazy Girls; RIVIERA HOLDINGS CORP Delano South Beach; MORGANS HOTEL GROUP CO
Crestline Hotels & Resorts, Inc.; BARCELO Delta AirElite; DELTA AIRLINES INC
CRESTLINE CORPORATION Delta Airlines Inc; COMAIR INC
Crillon; GROUPE DU LOUVRE Delta Connection; MESA AIR GROUP INC
Croke Park Hotel (The); DOYLE COLLECTION (THE) Delta Connection; SKYWEST INC
CrossCountry Rail; ARRIVA PLC Delta Connection; ATLANTIC SOUTHEAST
Crossland; HVM LLC AIRLINES INC
Crowne Plaza; QMH UK LTD Delta Connection; COMAIR INC
Crowne Plaza; SUNBURST HOSPITALITY Delta Connection Program; DELTA AIRLINES INC
CORPORATION Delta Downs Racetrack & Casino; BOYD GAMING
Crowne Plaza; LODGIAN INC CORP
Crowne Plaza Hotels and Resorts; Deluxe Collection; WORLDHOTELS
INTERCONTINENTAL HOTELS GROUP PLC Departures; AMERICAN EXPRESS CO
Crowne Plaza Milwaukee Airport; INTERSTATE DeskTop KK; HOGG ROBINSON GROUP PLC
HOTELS AND RESORTS INC Detica; BAE SYSTEMS PLC
Cruise.com; OMEGA WORLD TRAVEL Deutsche Lufthansa AG; SWISS INTERNATIONAL
Crunchtime Culinary Services Sdn Bhd; AIRASIA AIR LINES
BERHAD Deutsche Lufthansa AG; BRITISH MIDLAND
AIRWAYS LTD (BMI)
Diamond Resorts International; DIAMOND RESORTS Eastern & Oriental Express Railway; ORIENT-
HOLDINGS LLC EXPRESS HOTELS LTD
Direct Holidays; THOMAS COOK GROUP PLC Eastern Discovery; AMERICANTOURS
Discovery Student Adventures; AMBASSADORS INTERNATIONAL
GROUP INC easyBus; EASYGROUP
Disney Cruise Line; WALT DISNEY PARKS & easyCar; EASYGROUP
RESORTS easyCruise; EASYGROUP
Disney Vacation Club; WALT DISNEY PARKS & easyGroup; EASYJET PLC
RESORTS easyHotel; EASYGROUP
Disneyland; WALT DISNEY PARKS & RESORTS easyInternetcafe; EASYGROUP
Disneyland Park; EURO DISNEY SCA easyJet; EASYGROUP
Disneyland Resort Paris; EURO DISNEY SCA easyJet Aircraft Company Limited; EASYJET PLC
DISTANCIA; GRUPO TACA easyJet Airline Company Limited; EASYJET PLC
Djoser; HOLIDAYBREAK PLC easyJet Leasing Limited; EASYJET PLC
DLF Hotels; DLF LIMITED easyJet Malta Limited; EASYJET PLC
DLF Limited; AMAN RESORTS easyJet Sterling Limited; EASYJET PLC
Dnata; EMIRATES GROUP (THE) easyJet Switzerland S.A.; EASYJET PLC
DNC Boston; DELAWARE NORTH COMPANIES easyMobile; EASYGROUP
INC easyPizza; EASYGROUP
DNC Gaming Hospitality Group; DELAWARE NORTH eBookers; ORBITZ WORLDWIDE INC
COMPANIES INC Econo Lodge; CHOICE HOTELS INTERNATIONAL
DNC International; DELAWARE NORTH INC
COMPANIES INC EDL Hotels S.C.A.; EURO DISNEY SCA
DNC Parks & Resorts; DELAWARE NORTH Egencia; EXPEDIA INC
COMPANIES INC EIH Limited; OBEROI GROUP (EIH LTD)
DNC Sportservice; DELAWARE NORTH Eimskip-CTG; HF EIMSKIPAFELAG ISLANDS
COMPANIES INC eLong; EXPEDIA INC
DNC Travel Hospitality Services; DELAWARE NORTH EMA; AEROVIAS DE MEXICO SA DE CV
COMPANIES INC (AEROMEXICO)
Doha International Airport; QATAR AIRWAYS EMA; AEROLITORAL SA DE CV (AEROMEXICO
Dollar Rent A Car, Inc.; DOLLAR THRIFTY CONNECT)
AUTOMOTIVE GROUP INC EMB; EMBRAER BRASILIAN AVIATION
Dollar Thrifty Funding Corp.; DOLLAR THRIFTY COMPANY
AUTOMOTIVE GROUP INC Embassy Suites; HILTON HOTELS CORP
Don CeSar Beach Resort & Spa; LOEWS HOTELS Emirates Airline; EMIRATES GROUP (THE)
HOLDING CORPORATION Emirates Holidays; EMIRATES GROUP (THE)
Dorney Park; CEDAR FAIR LP Emirates Hotels & Resorts; EMIRATES GROUP (THE)
DriveAmerica; AMERICANTOURS Emirates SkyCargo; EMIRATES GROUP (THE)
INTERNATIONAL Empire Builder; AMTRAK (NATIONAL RAILROAD
DTG Operations, Inc.; DOLLAR THRIFTY PASSENGER CORP)
AUTOMOTIVE GROUP INC EmQuest; EMIRATES GROUP (THE)
Durham School Services; NATIONAL EXPRESS Encore Suites at Wynn Las Vegas; WYNN RESORTS
GROUP PLC LIMITED
Dynasty Hotel of Hawaii, Inc.; CHINA AIRLINES Encore Suites at Wynn Macau; WYNN RESORTS
Dynasty Properties Co., Ltd.; CHINA AIRLINES LIMITED
E&P Financing Limited Partnership; SUPERTEL Enterprise Car Sales; ENTERPRISE HOLDINGS
HOSPITALITY INC Enterprise Fleet Management; ENTERPRISE
E&P REIT Trust; SUPERTEL HOSPITALITY INC HOLDINGS
EADS Astrium; EUROPEAN AERONAUTIC Enterprise Rent-a-Car (ERAC); ENTERPRISE
DEFENSE AND SPACE CO (EADS) HOLDINGS
EADS Norway NUF; EUROPEAN AERONAUTIC Enterprise Truck Rental; ENTERPRISE HOLDINGS
DEFENSE AND SPACE CO (EADS) Equity Lifestyle Properties Inc; THOUSAND TRAILS
Eagle Air; AIR NEW ZEALAND LTD INC
EarlyBird Check-in; SOUTHWEST AIRLINES CO e-Reservation Center; CAREY INTERNATIONAL INC
ERJ; EMBRAER BRASILIAN AVIATION Executive Travel Associates LLC; HOGG ROBINSON
COMPANY GROUP PLC
Escort; BALBOA TRAVEL INC eXhilaration; LASTMINUTE.COM
ESPA; RITZ-CARLTON HOTEL COMPANY LLC Exodus; TUI TRAVEL PLC
(THE) Expedia Inc; HOTELS.COM LP
ESPN Inc; WALT DISNEY COMPANY (THE) Expedia Inc; HOTWIRE INC
Etap; ACCOR SA Expedia Local Expert; EXPEDIA INC
Etihad; VIRGIN BLUE AIRLINES PTY LTD Explore; HOLIDAYBREAK PLC
Etihad Crystal Cargo; ETIHAD AIRWAYS Express Ground Handling; QANTAS AIRWAYS LTD
Etihad Holidays; ETIHAD AIRWAYS ExpressJet Airlines, Inc.; EXPRESSJET HOLDINGS
e-Travel, Inc.; AMADEUS IT GROUP SA INC
Euro Disney Associes S.C.A. (EDA); EURO DISNEY ExpressJet Services LLC; EXPRESSJET HOLDINGS
SCA INC
Eurocamp; HOLIDAYBREAK PLC Extended Stay America; HVM LLC
Eurocopter; EUROPEAN AERONAUTIC DEFENSE Extended Stay Deluxe; HVM LLC
AND SPACE CO (EADS) Extended Stay Hotels; HVM LLC
Eurolines; NATIONAL EXPRESS GROUP PLC ExxonMobil; BOWLIN TRAVEL CENTERS INC
EuroLOT SA; POLSKIE LINIE LOTNICZE LOT F110; GE AVIATION
Europa Service Car, Ltd.; SIXT Fairfield Inn; MARRIOTT INTERNATIONAL INC
AKTIENGESELLSCHAFT Fairfield Inn; THARALDSON ENTERPRISES INC
Europe Container Terminals; NIPPON YUSEN Fairfield Resorts Inc.; WYNDHAM VACATION
KABUSHIKI KAISHA (NYK) OWNERSHIP
Europea Microfusioni Aerospaziali SpA; ROLLSROYCE Fairmont; STRATEGIC HOTELS AND RESORTS
PLC INC
European Aeronautic Defense and Space Co (EADS); Fairmont Golf; FAIRMONT RAFFLES HOTELS
AIRBUS SAS INTERNATIONAL INC
Europorte Channel; EUROTUNNEL GROUP Fairmont Hotels & Resorts; FAIRMONT RAFFLES
Eurostar; EUROTUNNEL GROUP HOTELS INTERNATIONAL INC
Eurostar; SNCF GROUP (THE) Fairmont Residences; FAIRMONT RAFFLES HOTELS
Evergreen Agricultural Enterprises; EVERGREEN INTERNATIONAL INC
HOLDINGS INC Fairmont San Francisco; FAIRMONT RAFFLES
Evergreen Aircraft Sales and Leasing Co; EVERGREEN HOTELS INTERNATIONAL INC
HOLDINGS INC Falcon; DASSAULT AVIATION SA
Evergreen Aviation Ground Logistics Enterprises; Falcon 2000LX; DASSAULT AVIATION SA
EVERGREEN HOLDINGS INC Falcon 7X; DASSAULT AVIATION SA
Evergreen Helicopters Inc; EVERGREEN HOLDINGS Falcon 900LX; DASSAULT AVIATION SA
INC Far East Hydrofoil Co. Ltd.; SHUN TAK HOLDINGS
Evergreen International Airlines Inc; EVERGREEN LIMITED
HOLDINGS INC Farimont Gold; FAIRMONT RAFFLES HOTELS
Evergreen Maintenance Center Inc; EVERGREEN INTERNATIONAL INC
HOLDINGS INC Faroe Ship; HF EIMSKIPAFELAG ISLANDS
Evergreen Orchards; EVERGREEN HOLDINGS INC FelCor Lodging Limited Partnership; FELCOR
EverGreen Rooms; AMERICA'S BEST LODGING TRUST
FRANCHISING INC Fiesta Rancho Casino Hotel; STATION CASINOS INC
Evergreen Unmanned Systems Inc; EVERGREEN Finnair Cargo; FINNAIR OYJ
HOLDINGS INC Finnair Catering; FINNAIR OYJ
Excalibur; MGM RESORTS INTERNATIONAL Finnair Facilities Management; FINNAIR OYJ
Excell Duct Cleaning, Inc.; SEARS CANADA INC Finnair Group; FINNAIR OYJ
ExecuCar; SUPERSHUTTLE INTERNATIONAL INC Firefly; MALAYSIAN AIRLINE SYSTEM BERHAD
ExecuStay; MARRIOTT INTERNATIONAL INC First Capital Connect; FIRSTGROUP PLC
Executive Airlines, Inc.; AMR CORP (AMERICAN First Choice Holidays PLC; TUI AG
AIRLINES) First Class Collection; WORLDHOTELS
Executive Jet Management; NETJETS INC First Great Western; FIRSTGROUP PLC
Executive Service Plan; TRT HOLDINGS First ScotRail; FIRSTGROUP PLC
First Transit; FIRSTGROUP PLC
FirstGroup PLC; GREYHOUND LINES INC Gaylord National Resort & Convention Center;
Flagg Ranch Resort; INTERNATIONAL LEISURE GAYLORD ENTERTAINMENT CO
HOSTS LTD Gaylord Opryland Resort & Convention Center;
Flamingo; HARRAH'S ENTERTAINMENT INC GAYLORD ENTERTAINMENT CO
Flatbreadz; HMSHOST CORP Gaylord Palms Resort & Convention Center; GAYLORD
Flowers by Sears; SEARS CANADA INC ENTERTAINMENT CO
Fly.com; TRAVELZOO Gaylord Springs Golf Links; GAYLORD
Flying Blue; AIR FRANCE-KLM SA ENTERTAINMENT CO
Flying Club; VIRGIN ATLANTIC AIRWAYS Gaylord Texan Resort & Convention Center; GAYLORD
FMR Corp (Fidelity Investments); BOSTONCOACH ENTERTAINMENT CO
Food & Wine; AMERICAN EXPRESS CO GDS Distribution; PEGASUS SOLUTIONS INC
Fork in the Road; TRAVELCENTERS OF AMERICA GE Engine Leasing; GE AVIATION
LLC GE Engine Services; GE AVIATION
Formula 1; ACCOR SA Gemini; AMERICAN SCIENCE & ENGINEERING
Fortress Investment Group LLC; INTRAWEST INC
CORPORATION General Dynamics; JET AVIATION MANAGEMENT
Fortune Park Hotels Limited; ITC LIMITED AG
Four Points; STARWOOD HOTELS & RESORTS General Dynamics Corp; GULFSTREAM AEROSPACE
WORLDWIDE INC CORP
Four Points by Sheraton; STARWOOD CAPITAL General Electric Co (GE); GE AVIATION
GROUP GLOBAL LLC General Electric Co (GE); NBC UNIVERSAL
Four Seasons; HOST HOTELS & RESORTS LP General Jackson Showboat; GAYLORD
Four Seasons; STRATEGIC HOTELS AND RESORTS ENTERTAINMENT CO
INC Geodis; SNCF GROUP (THE)
Four Seasons Hotels; FOUR SEASONS HOTELS Get There; CORPTRAV MANAGEMENT GROUP
Four Seasons Private Residences; FOUR SEASONS Getaways; INTERVAL LEISURE GROUP INC
HOTELS GetThere; SABRE TRAVEL NETWORK
Four Seasons Resort; HOTEL PROPERTIES LTD GetThere.com; SABRE TRAVEL NETWORK
Fractional Jet Ownership; NETJETS INC GetThere.com; SABRE HOLDINGS CORP
Free Spirit; SPIRIT AIRLINES INC Glenwood Golf Club; SUNBURST HOSPITALITY
Freighter Prince Ltd.; CHINA AIRLINES CORPORATION
Freighter Princess Ltd.; CHINA AIRLINES Global Aviation Holdings Inc; WORLD AIRWAYS INC
Freighter Queen, Ltd.; CHINA AIRLINES Global Explorer; KINGFISHER AIRLINES LTD
Fresh Attractions Deli; HMSHOST CORP Global Services & Support; BOEING COMPANY
Frontier Airlines; MIDWEST AIR GROUP INC (THE)
Frontier Airlines Holdings; REPUBLIC AIRWAYS Go Ahead London; GO-AHEAD GROUP PLC (THE)
HOLDINGS INC Go Fly; EASYJET PLC
Frontier Airlines, Inc.; REPUBLIC AIRWAYS go! Mokulele; MESA AIR GROUP INC
HOLDINGS INC GOGO Worldwide Vacations; LIBERTY TRAVEL INC
Funset Boulevard; MARCUS CORPORATION (THE) Gol; GOL LINHAS AEREAS INTELIGENTES SA
G150; GULFSTREAM AEROSPACE CORP GOL Corporate Card; GOL LINHAS AEREAS
G200; GULFSTREAM AEROSPACE CORP INTELIGENTES SA
G350; GULFSTREAM AEROSPACE CORP Gold Coast Hotel and Casino; BOYD GAMING CORP
G450; GULFSTREAM AEROSPACE CORP Gold Crown Club International; BEST WESTERN
G500; GULFSTREAM AEROSPACE CORP INTERNATIONAL INC
G550; GULFSTREAM AEROSPACE CORP Gold Flake Corporation Limited; ITC LIMITED
G650; GULFSTREAM AEROSPACE CORP Golden Tulip Hotels; GOLDEN TULIP HOSPITALITY
G7 Groupe; ADA GROUP
Gaige House; JOIE DE VIVRE HOSPITALITY Golden Tulip Resort; GOLDEN TULIP HOSPITALITY
Galileo; TRAVELPORT LIMITED GROUP
Gardaland Resort; MERLIN ENTERTAINMENTS Gold's Gym International; TRT HOLDINGS
GROUP LTD Gollog Operations; GOL LINHAS AEREAS
Gateway Travel Management; CARLSON WAGONLIT INTELIGENTES SA
TRAVEL Govia; GO-AHEAD GROUP PLC (THE)
Gran Melia; SOL MELIA SA
Grand Hotel Europe; ORIENT-EXPRESS HOTELS Harrah’s Operating Company Inc; HARRAH'S
LTD ENTERTAINMENT INC
Grand Hyatt; HYATT HOTELS CORPORATION Harrah's Entertainment Inc; RIO PROPERTIES INC
Grand Jolly Srl; NH HOTELES SA Hawaii World & Distinguished Resorts; PLEASANT
Grand Lodge Hotel; CRESTED BUTTE MOUNTAIN HOLIDAYS LLC
RESORT INC Hawaiian Holdings, Inc.; HAWAIIAN AIRLINES INC
Grand Ole Opry; GAYLORD ENTERTAINMENT CO Heathrow Airport; BAA PLC
Grand Teton Lodge Company; VAIL RESORTS INC Heathrow Express; BAA PLC
Gray Line New York Sightseeing; COACH USA LLC Heide Park; MERLIN ENTERTAINMENTS GROUP
Great Britain Rail Freight; EUROTUNNEL GROUP LTD
Great West (The); AMERICANTOURS Herbst Gaming Inc; SANDS REGENT
INTERNATIONAL Hertz Equipment Rental Corporation; HERTZ GLOBAL
Grecotel; TUI AG HOLDINGS INC
Green Collection; HERTZ GLOBAL HOLDINGS INC Hertz Fun Collection; HERTZ GLOBAL HOLDINGS
Greenlee; TEXTRON INC INC
Greyhound CourierXpress; GREYHOUND LINES INC Hhonors; HILTON HOTELS CORP
Greyhound Lines Inc; TRAILWAYS Hibernation House; WINTER SPORTS INC
TRANSPORTATION SYSTEM INC HighTouch; CORPTRAV MANAGEMENT GROUP
Greyhound Lines Inc; FIRSTGROUP PLC Hilton; JOHN Q HAMMONS HOTELS LLC
Greyhound Package Xpress; GREYHOUND LINES INC Hilton Garden Inn Baton Rouge Airport; INTERSTATE
Groupe A2C; SNCF GROUP (THE) HOTELS AND RESORTS INC
Groupe AREP; SNCF GROUP (THE) Hilton Garden Vacations Company LLC; HILTON
Grupo Aeromexico; AEROLITORAL SA DE CV HOTELS CORP
(AEROMEXICO CONNECT) Hilton Group plc; HILTON HOTELS CORP
Grupo Ferrovial SA; BAA PLC Hilton Group plc; LODGIAN INC
Grupotel; TUI AG Hilton/Embassy Suites; HOST HOTELS & RESORTS
GTA (Gullivers Travel Associates); TRAVELPORT LP
LIMITED HLC Hotels, Inc; SUPERTEL HOSPITALITY INC
Guangshen Railway; GUANGSHEN RAILWAY CO Hoegaarden; ANHEUSER-BUSCH INBEV NV
LTD Hogg Robinson Group plc; HOGG ROBINSON GROUP
Guangzhou Nanland Air Catering Company Limited; NORTH AMERICA
CHINA SOUTHERN AIRLINES CO LTD Hogg Robinson Westminster (Hong Kong) Ltd; HOGG
Guaranteed Best Rate; SUPER 8 MOTELS INC ROBINSON GROUP PLC
Guaranteed Best Rate; HOWARD JOHNSON Holiday Autos; LASTMINUTE.COM
INTERNATIONAL INC Holiday Bikes; ADA
Guizhou Airlines Co., Ltd.; CHINA SOUTHERN Holiday Inn; QMH UK LTD
AIRLINES CO LTD Holiday Inn; INTERCONTINENTAL HOTELS
GuocoLeisure Limited; GUOMAN HOTELS LIMITED GROUP PLC
Hainan Airlines; AIR BERLIN PLC & CO Holiday Inn; LODGIAN INC
LUFTVERKEHRS KG Holiday Inn Express; SUNBURST HOSPITALITY
Hamlet Holdings LLC; HARRAH'S CORPORATION
ENTERTAINMENT INC Holiday Inn Express; INTERCONTINENTAL HOTELS
Hampton Inn; HILTON HOTELS CORP GROUP PLC
Hanjin Group; KOREAN AIR LINES CO LTD HolidayAutos.com; TRAVELOCITY.COM LP
HanTing Express Hotels; CHINA LODGING GROUP HolidayCars; WIZZ AIR HUNGARY AIRLINES LTD
LTD Holland America Line; CARNIVAL CORPORATION
HanTing Hi Inn; CHINA LODGING GROUP LTD Home Inns & Hotel Management Inc.; CTRIP.COM
HanTing Seasons Hotels; CHINA LODGING GROUP Home Turf Sports Bar & Grill; HMSHOST CORP
LTD HomeAway.co.uk; HOMEAWAY INC
Hapag-Lloyd AG; TUI AG HomeAway.de; HOMEAWAY INC
Harbour Plaza Hotels & Resorts; HUTCHISON Homebox; ADA
WHAMPOA PROPERTIES LTD Homelidays.com; HOMEAWAY INC
Hard Rock Cafe; HOTEL PROPERTIES LTD Homestead Studio Suites; HVM LLC
Hard Rock Hotel; HOTEL PROPERTIES LTD Hong Kong Airport Services Limited; CATHAY
Hard Rock Hotels; SOL MELIA SA PACIFIC AIRWAYS LTD
Hong Kong Disneyland Resort; WALT DISNEY PARKS HRG Consulting; HOGG ROBINSON GROUP NORTH
& RESORTS AMERICA
Hong Kong Dragon Airlines (Dragonair); SWIRE HRG Intellect; HOGG ROBINSON GROUP NORTH
PACIFIC LTD AMERICA
Hong Kong Dragon Airlines Limited (Dragonair); HRG Portugal; HOGG ROBINSON GROUP PLC
CATHAY PACIFIC AIRWAYS LTD HRG Spain; HOGG ROBINSON GROUP PLC
Hongkong & Whampoa Dock Company Limited; HRG Sudan; HOGG ROBINSON GROUP PLC
HUTCHISON WHAMPOA PROPERTIES LTD HUD Group (The); SWIRE PACIFIC LTD
Horizon Air Industries Inc; ALASKA AIR GROUP INC Hudson; MORGANS HOTEL GROUP CO
Horseshoe; HARRAH'S ENTERTAINMENT INC Hull Trains; FIRSTGROUP PLC
Horseshu Hotel & Casino; AMERISTAR CASINOS INC Hulu LLC; NBC UNIVERSAL
Hospitality Properties Trust; TRAVELCENTERS OF Hutchison Premium Services; HUTCHISON
AMERICA LLC WHAMPOA PROPERTIES LTD
Hotel Acquisition Company LLC; INTERSTATE Hutchison Properties Limited; HUTCHISON
HOTELS AND RESORTS INC WHAMPOA PROPERTIES LTD
Hotel Burnham; KIMPTON HOTEL & RESTAURANT Hutchison Whampoa Limited; HUTCHISON
GROUP LLC WHAMPOA PROPERTIES LTD
Hotel Corporation of India Ltd.; NATIONAL HwaHsia Company, Ltd.; CHINA AIRLINES
AVIATION COMPANY OF INDIA LIMITED Hyatt; HOST HOTELS & RESORTS LP
Hotel Crillon; STARWOOD CAPITAL GROUP Hyatt; STRATEGIC HOTELS AND RESORTS INC
GLOBAL LLC Hyatt Gold Passport; HYATT HOTELS
Hotel d’Acceuil Touristique; EURO DISNEY SCA CORPORATION
Hotel de Paris; SOCIETE DES BAINS DE MER ET DU Hyatt Regency; HYATT HOTELS CORPORATION
CERCLE Hyatt Resorts; HYATT HOTELS CORPORATION
Hotel Erwin Venice Beach; JOIE DE VIVRE Hyatt Summerfield Suites; HYATT HOTELS
HOSPITALITY CORPORATION
Hotel Hermitage; SOCIETE DES BAINS DE MER ET Hyatt Vacation Club; HYATT HOTELS
DU CERCLE CORPORATION
Hotel Indigo; INTERCONTINENTAL HOTELS IAL Airport Services Limited; NATIONAL AVIATION
GROUP PLC COMPANY OF INDIA LIMITED
Hotel Linnea; SCANDIC HOTELS AB Ibis; ACCOR NORTH AMERICA
HOTEL METS; EAST JAPAN RAILWAY COMPANY IC Card; KINTETSU CORPORATION
Hotel Missoni; REZIDOR HOTEL GROUP AB IgoUgo.com; TRAVELOCITY.COM LP
Hotel Package Deals; HOWARD JOHNSON Ikoma Sanju Yuenchi; KINTETSU CORPORATION
INTERNATIONAL INC Il Mulino New York; TRUMP ENTERTAINMENT
Hotel Rex; JOIE DE VIVRE HOSPITALITY RESORTS INC
Hotel Rivoli; SCANDIC HOTELS AB Indian Hotels Company Ltd. (The); INDIAN HOTEL
Hotel Salpaus; SCANDIC HOTELS AB COMPANY LIMITED (THE)
Hotel Tomo; JOIE DE VIVRE HOSPITALITY IndiTravel Private Limited; INDIAN HOTEL
Hotel Vintage Park; KIMPTON HOTEL & COMPANY LIMITED (THE)
RESTAURANT GROUP LLC Insignia; OCEANIA CRUISES
Hotel Vintage Plaza; KIMPTON HOTEL & InTech Aerospace Service LP; EXPRESSJET
RESTAURANT GROUP LLC HOLDINGS INC
HotelClub; ORBITZ WORLDWIDE INC Integrated System Technologies; BAE SYSTEMS PLC
HotelFactory; PEGASUS SOLUTIONS INC Intelligent Airlines Inc; GOL LINHAS AEREAS
Hotels.com LP; EXPEDIA INC INTELIGENTES SA
Hot-Fares; HOTWIRE INC Interbrew; ANHEUSER-BUSCH INBEV NV
Hot-Rates; HOTWIRE INC InterContinental; STRATEGIC HOTELS AND
Hotwire Inc; EXPEDIA INC RESORTS INC
House of Blues Hotel; LASALLE HOTEL InterContinental Hotels and Resorts;
PROPERTIES INTERCONTINENTAL HOTELS GROUP PLC
Howard Johnson; WYNDHAM WORLDWIDE InterContinental Hotels Group plc; LODGIAN INC
HPL Hotels & Resorts Pte Ltd; HOTEL PROPERTIES Interstate Hotels and Resorts Inc; SUNSTONE HOTEL
LTD INVESTORS INC
HRG Bangladesh; HOGG ROBINSON GROUP PLC Interval International; SNOWDANCE LLC
Interval International, Inc; INTERVAL LEISURE Just Gym; GUOMAN HOTELS LIMITED
GROUP INC Just Us Kids; SONESTA INTERNATIONAL HOTELS
Interval Leisure Group; INTERVAL CORP
INTERNATIONAL Kabuki Springs & Spa; JOIE DE VIVRE
Interval World; INTERVAL INTERNATIONAL HOSPITALITY
Iron Skillet; TRAVELCENTERS OF AMERICA LLC Kal Airways Pvt. Ltd.; SPICEJET LTD
Island Hospitality Management; INNKEEPERS USA Kamping Kabins; KAMPGROUNDS OF AMERICA
TRUST INC
ITC Infotech India Limited; ITC LIMITED Kamping Kottages; KAMPGROUNDS OF AMERICA
Ivillage Inc; NBC UNIVERSAL INC
J.E. Robert Companies; JAMESON INN INC Kamping Lodges; KAMPGROUNDS OF AMERICA
Jacobsen; TEXTRON INC INC
JAL Hotels Co., Ltd.; JAL GROUP Kanto Area Network; EAST JAPAN RAILWAY
JAL Tours Co., Ltd.; JAL GROUP COMPANY
JALCard, Inc.; JAL GROUP Kautex; TEXTRON INC
JALPAK Co., Ltd.; JAL GROUP Kayak Private Sale; KAYAK.COM
Japan Airlines Corporation; JAL GROUP Kayak Travel Index; KAYAK.COM
Japan Airlines International Co., Ltd.; JAL GROUP Kayak Traveler; KAYAK.COM
Japanican.com; JTB GLOBAL MARKETING & kayak.co.uk; KAYAK.COM
TRAVEL Keio Bus Koganei Co., Ltd.; KEIO CORPORATION
Jazz; AIR CANADA Keio Dentetsu Bus Co., Ltd; KEIO CORPORATION
JER Partners; JAMESON INN INC Keio Department Store Co., Ltd.; KEIO
Jet Airways Konnect; JET AIRWAYS INDIA LTD CORPORATION
Jet Blue Features; JETBLUE AIRWAYS Keio Plaza Hotel Co., Ltd.; KEIO CORPORATION
CORPORATION Keio Realty and Development Co., Ltd.; KEIO
JetBlue Airways; AER LINGUS GROUP PLC CORPORATION
JetBlue Getaways; JETBLUE AIRWAYS Keio Retail Service Co., Ltd.; KEIO CORPORATION
CORPORATION Keio Travel Agency Co., Ltd.; KEIO CORPORATION
JetCard; AIR PARTNER PLC Keisei Bus, Ltd.; KEISEI ELECTRIC RAILWAY CO
JetLite; JET AIRWAYS INDIA LTD LTD
JetPrivilege; JET AIRWAYS INDIA LTD Keisei Construction, Inc.; KEIHIN ELECTRIC
Jetstar; QANTAS AIRWAYS LTD EXPRESS RAILWAY CO LTD
Jin Air; KOREAN AIR LINES CO LTD Keisei Construction, Inc.; KEISEI ELECTRIC
JJF Management Services, Inc.; RENT-A-WRECK OF RAILWAY CO LTD
AMERICA INC Keisei Development Co., Ltd.; KEIHIN ELECTRIC
John Q. Hammons Hotels Management LLC; JOHN Q EXPRESS RAILWAY CO LTD
HAMMONS HOTELS LLC Keisei Group; KEISEI ELECTRIC RAILWAY CO
Jonview Canada; TRANSAT AT INC LTD
JR Central; CENTRAL JAPAN RAILWAY Keisei Land Co., Ltd.; KEIHIN ELECTRIC EXPRESS
COMPANY RAILWAY CO LTD
JR Kyoto Isetan; WEST JAPAN RAILWAY Keisei Motors Ltd.; KEIHIN ELECTRIC EXPRESS
COMPANY RAILWAY CO LTD
JR Tokai; CENTRAL JAPAN RAILWAY COMPANY Keisei Rose Garden; KEIHIN ELECTRIC EXPRESS
JR Tokai Hotels Co., Ltd.; CENTRAL JAPAN RAILWAY CO LTD
RAILWAY COMPANY Keisei Rose Garden, Ltd.; KEISEI ELECTRIC
JR Tokai Information Systems Co.; CENTRAL JAPAN RAILWAY CO LTD
RAILWAY COMPANY KI Group, Inc.; AMERICA'S BEST FRANCHISING
JR Tokai Real Estate Co., Ltd.; CENTRAL JAPAN INC
RAILWAY COMPANY King David Club; EL AL ISRAEL AIRLINES LTD
JR Tokai Tours; CENTRAL JAPAN RAILWAY King Maker Marketing, Inc.; ITC LIMITED
COMPANY King’s Ferry; NATIONAL EXPRESS GROUP PLC
JR-West; WEST JAPAN RAILWAY COMPANY Kingfisher Airlines; UB GROUP (THE)
JTB Corp.; JTB GLOBAL MARKETING & TRAVEL Kingfisher Class; KINGFISHER AIRLINES LTD
Jurys Doyle Hotel Group; DOYLE COLLECTION Kingfisher First; KINGFISHER AIRLINES LTD
(THE) Kingfisher Holidays; KINGFISHER AIRLINES LTD
Kingfisher Red; KINGFISHER AIRLINES LTD Le Manoir aux Quat’Saisons; ORIENT-EXPRESS

Kingfisher Xpress; KINGFISHER AIRLINES LTD HOTELS LTD
Kinokuniya Co., Ltd.; EAST JAPAN RAILWAY Le Melezin; AMAN RESORTS
COMPANY Le Meriden; HOTEL PROPERTIES LTD
Kintetsu Group; KINTETSU CORPORATION Le Meridien; STARWOOD HOTELS & RESORTS
KIPS PiTaPa; KINTETSU CORPORATION WORLDWIDE INC
KLM Cityhopper; AIR FRANCE-KLM SA Le Residence d’Angkor; ORIENT-EXPRESS HOTELS
KLM Royal Dutch Airlines; MARTINAIR HOLLAND LTD
NV Leading By Design; LEADING HOTELS OF THE
KLM Royal Dutch Airlines; AER LINGUS GROUP WORLD LTD (THE)
PLC Leading Hotel Schools of the World; LEADING
Knott's Berry Farm; CEDAR FAIR LP HOTELS OF THE WORLD LTD (THE)
KOA; KAMPGROUNDS OF AMERICA INC Leading Residences of the World (The); LEADING
Korean Air Cargo; KOREAN AIR LINES CO LTD HOTELS OF THE WORLD LTD (THE)
KP Capital; WORLDHOTELS Leading Solutions; LEADING HOTELS OF THE
Kumho Asiana Group; ASIANA AIRLINES INC WORLD LTD (THE)
Kunpeng; MESA AIR GROUP INC Leading Spas of the World; LEADING HOTELS OF
Kyousei Building Services, Inc.; KEIHIN ELECTRIC THE WORLD LTD (THE)
EXPRESS RAILWAY CO LTD Learjet 40 XR; LEARJET INC
Kyousei Building Services, Inc.; KEISEI ELECTRIC Learjet 45 XR; LEARJET INC
RAILWAY CO LTD Learjet 60 XR; LEARJET INC
Kyousei Building Services, Inc.; KEISEI ELECTRIC Learjet 85; LEARJET INC
RAILWAY CO LTD Learjet Inc; BOMBARDIER INC
Kyriad Prestige; GROUPE DU LOUVRE LeasePlan USA; RENT-A-WRECK OF AMERICA
La Prairie; RITZ-CARLTON HOTEL COMPANY INC
LLC (THE) LEGOLAND; MERLIN ENTERTAINMENTS GROUP
La Quinta Inns; LQ MANAGEMENT LLC LTD
La Quinta Inns and Suites; LQ MANAGEMENT LLC Leisure Time Passport; INTERVAL LEISURE GROUP
La Quinta Properties; LQ MANAGEMENT LLC INC
La Tapenade Mediterranean; HMSHOST CORP Les Thermes Marins de Monte-Carlo; SOCIETE DES
La Tour; COLONY CAPITAL LLC BAINS DE MER ET DU CERCLE
Labatt Breweries; ANHEUSER-BUSCH INBEV NV Leucadia National Corp; RESORTQUEST
Laguna Resorts & Hotels Public Company Limited; INTERNATIONAL INC
BANYAN TREE HOTELS & RESORTS LGW; AIR BERLIN PLC & CO LUFTVERKEHRS
Laidlaw International Inc; FIRSTGROUP PLC KG
Lakehouse (The); HOTEL PROPERTIES LTD LHBD Holding Limited; BRITISH MIDLAND
LAN Airlines; LAN AIRLINES SA AIRWAYS LTD (BMI)
LAN Argentina S.A.; LAN AIRLINES SA Liberte; SHUN TAK HOLDINGS LIMITED
Lan Cargo; LAN AIRLINES SA Lightstone Group (The); HVM LLC
LAN Ecuador; LAN AIRLINES SA Linx Technologies; LEADING HOTELS OF THE
LAN Peru S.A.; LAN AIRLINES SA WORLD LTD (THE)
Landbase India Limited; ITC LIMITED Lodge at Mountaineer Square (The); CRESTED BUTTE
Landmark (The); HONGKONG AND SHANGHAI MOUNTAIN RESORT INC
HOTELS LTD Lodge Keeper Group (The); AMERICA'S BEST
LaSalle Hotel Operating Partnership; LASALLE HOTEL FRANCHISING INC
PROPERTIES Loews; STRATEGIC HOTELS AND RESORTS INC
LastMinute.com; TRAVELOCITY.COM LP Loews Corporation; LOEWS HOTELS HOLDING
LastMinute.com; SABRE HOLDINGS CORP CORPORATION
LastMinute.com; KAYAK.COM Loews Lake Las Vegas Resort; LOEWS HOTELS
Latitudes; AMERICAN EAGLE HOLDING CORPORATION
L'Auberge du Lac; PINNACLE ENTERTAINMENT Loews Le Concorde; LOEWS HOTELS HOLDING
INC CORPORATION
Le Louis XV-Alain Ducasse; SOCIETE DES BAINS DE Loews Miami Beach Hotel; LOEWS HOTELS
MER ET DU CERCLE HOLDING CORPORATION
Loews Philadelphia Hotel; LOEWS HOTELS Mandarin Orchard Singapore; MERITUS HOTELS &
HOLDING CORPORATION RESORTS INC
Loews Portofino Bay Hotel at Universal Orlando; Mandarin Oriental; MANDARIN ORIENTAL
LOEWS HOTELS HOLDING CORPORATION INTERNATIONAL LTD
Loews Royal Pacific Resort at Universal Orlando; Mandarin Oriental Holding Company Limited;
LOEWS HOTELS HOLDING CORPORATION MANDARIN ORIENTAL INTERNATIONAL LTD
London Eye (The); MERLIN ENTERTAINMENTS Mangalore Chemicals & Fertilizers Limited; UB GROUP
GROUP LTD (THE)
Longhouse Hospitality; JAMESON INN INC Marcus Hotels and Resorts; MARCUS CORPORATION
Loon Mountain Recreation Corp.; BOYNE USA (THE)
RESORTS Marcus Majestic of Brookfield (The); MARCUS
LOT Auto Services; POLSKIE LINIE LOTNICZE CORPORATION (THE)
LOT Marcus Midtown Cinema; MARCUS CORPORATION
LOT Cargo; POLSKIE LINIE LOTNICZE LOT (THE)
LOT Catering; POLSKIE LINIE LOTNICZE LOT Marcus Theatres; MARCUS CORPORATION (THE)
LOT Polish Airlines; POLSKIE LINIE LOTNICZE Marina; OCEANIA CRUISES
LOT Marina Bay Sands; LAS VEGAS SANDS CORP (THE
LOT Services; POLSKIE LINIE LOTNICZE LOT VENETIAN)
Lowest Internet Price Guarantee; HVM LLC Marina Mandarin Singapore; MERITUS HOTELS &
LowestFare.com; PRICELINE.COM INC RESORTS INC
LSG Service Holding AG; DEUTSCHE LUFTHANSA Marriott; HOST HOTELS & RESORTS LP
AG Marriott; JOHN Q HAMMONS HOTELS LLC
LSG Sky Chefs; DEUTSCHE LUFTHANSA AG Marriott; STRATEGIC HOTELS AND RESORTS INC
LTU Lufttransport-Unternehmen GmbH; AIR BERLIN Marriott Hotels and Resorts; MARRIOTT
PLC & CO LUFTVERKEHRS KG INTERNATIONAL INC
Lucky Streak; GREYHOUND LINES INC Marriott International Inc; RITZ-CARLTON HOTEL
Lucy Strike Lanes; RIO PROPERTIES INC COMPANY LLC (THE)
Lufthansa Airlines; DEUTSCHE LUFTHANSA AG Marriott International Inc; LODGIAN INC
Lufthansa Cargo AG; DEUTSCHE LUFTHANSA AG Martinair; KLM ROYAL DUTCH AIRLINES
Lufthansa Systems AG; DEUTSCHE LUFTHANSA AG Martinair; AIR FRANCE-KLM SA
Lufthansa Technik AG; DEUTSCHE LUFTHANSA AG Martinair Cargo; MARTINAIR HOLLAND NV
Lumiere Place; PINNACLE ENTERTAINMENT INC Martinair Flight School B.V.; MARTINAIR HOLLAND
Luxor; MGM RESORTS INTERNATIONAL NV
Luxury Collection; STARWOOD HOTELS & Martinair Food; MARTINAIR HOLLAND NV
RESORTS WORLDWIDE INC Martinair Promotions; MARTINAIR HOLLAND NV
Lynx Airlines, Inc.; REPUBLIC AIRWAYS Marylebone Hotel (The); DOYLE COLLECTION
HOLDINGS INC (THE)
Lyria; SNCF GROUP (THE) MAS Aerospace Engineering; MALAYSIAN AIRLINE
Madame Tussauds; MERLIN ENTERTAINMENTS SYSTEM BERHAD
GROUP LTD MASkargo; MALAYSIAN AIRLINE SYSTEM
Mahindra & Mahindra Financial Services Ltd; BERHAD
MAHINDRA & MAHINDRA LIMITED Masquerade Village Shops; RIO PROPERTIES INC
Mahindra Intertrade Limited; MAHINDRA & Mass Transit Railway Corporation; MTR CORP LTD
MAHINDRA LIMITED MASWings; MALAYSIAN AIRLINE SYSTEM
Mahindra Lifescapes; MAHINDRA & MAHINDRA BERHAD
LIMITED Material Services Co., Inc.; US AIRWAYS GROUP INC
Mahindra Rural Housing Finance Ltd; MAHINDRA & Matmid Frequent Flyer Club; EL AL ISRAEL
MAHINDRA LIMITED AIRLINES LTD
Maidens Hotel; OBEROI GROUP (EIH LTD) Maui Condo; INTERVAL INTERNATIONAL
MainStay Suites; CHOICE HOTELS Maui Condo and Home, LLC; INTERVAL LEISURE
INTERNATIONAL INC GROUP INC
Malibu; PARQUES REUNIDOS SA Mazagan Beach Resort; KERZNER INTERNATIONAL
Malibu Grand Prix; PALACE ENTERTAINMENT HOLDINGS LIMITED
Mandalay Bay; MGM RESORTS INTERNATIONAL MBDA; EUROPEAN AERONAUTIC DEFENSE AND
SPACE CO (EADS)
McDowell & Co. Ltd.; UB GROUP (THE) Mobile Operations Center; CAREY INTERNATIONAL
McDowell’s No. 1 Whiskey; UB GROUP (THE) INC
MDI, Inc.; MESA AIR GROUP INC MobileSearch HE; AMERICAN SCIENCE &
ME; SOL MELIA SA ENGINEERING INC
Meadowlands Xanadu; COLONY CAPITAL LLC Modern Magic Hotel LLC; LASALLE HOTEL
MedHotels.com; LASTMINUTE.COM PROPERTIES
Megabus.com; STAGECOACH GROUP PLC Modrian Scottsdale; MORGANS HOTEL GROUP CO
megabus.com; COACH USA LLC Mondrian Los Angeles; MORGANS HOTEL GROUP
Melia Hotels; SOL MELIA SA CO
Mercator; EMIRATES GROUP (THE) Monohakobi Technology Institute Co., Ltd.; NIPPON
Mercury Travels; OBEROI GROUP (EIH LTD) YUSEN KABUSHIKI KAISHA (NYK)
Meritus Mandarin Haikou; MERITUS HOTELS & Mont Tremblant Ski Resort; INTRAWEST
RESORTS INC CORPORATION
Meritus Pelangi Beach Resort & Spa, Langkawi; Monte-Carlo Bay Hotel & Resort; SOCIETE DES
MERITUS HOTELS & RESORTS INC BAINS DE MER ET DU CERCLE
Meritus Shantou China; MERITUS HOTELS & Monte-Carlo Beach Hotel; SOCIETE DES BAINS DE
RESORTS INC MER ET DU CERCLE
Meteor Parking; GO-AHEAD GROUP PLC (THE) Monte-Carlo SBM; SOCIETE DES BAINS DE MER
Metrobus; GO-AHEAD GROUP PLC (THE) ET DU CERCLE
Metropolitan Hotels; EAST JAPAN RAILWAY Monticello Inn; KIMPTON HOTEL & RESTAURANT
COMPANY GROUP LLC
MexicanaClick; CIA MEXICANA DE AVIACION Moorings (The); TUI TRAVEL PLC
MexicanaElite; CIA MEXICANA DE AVIACION Morgans; MORGANS HOTEL GROUP CO
MexicanaGO; CIA MEXICANA DE AVIACION Morley Fund Management; BAA PLC
MexicanaLink; CIA MEXICANA DE AVIACION Morning Eagle; WINTER SPORTS INC
MGM Grand Las Vegas; MGM RESORTS Motel 6; ACCOR NORTH AMERICA
INTERNATIONAL Mount Cook Airlines; AIR NEW ZEALAND LTD
MGM Mirage; MGM RESORTS INTERNATIONAL Mountain Creek Resort; INTRAWEST
MICE; BCD TRAVEL CORPORATION
Michigan's Adventure; CEDAR FAIR LP Mountaineer Casino, Racetrack & Resort (The); MTR
Midcoast Aviation; JET AVIATION MANAGEMENT GAMING GROUP INC
AG Mountaineering Conference Center; CRESTED BUTTE
Middle River Aircraft Systems; GE AVIATION MOUNTAIN RESORT INC
Midwest Airlines; MIDWEST AIR GROUP INC Mountasia; PALACE ENTERTAINMENT
Midwest Connect; MIDWEST AIR GROUP INC Mountasia; PALACE ENTERTAINMENT
Midwest Connect; SKYWEST INC Mountasia; PARQUES REUNIDOS SA
Mileage Plus Frequent Flier Program; UAL CORP MSC Cruises; MEDITERRANEAN SHIPPING
Miles&Smiles; TURK HAVA YOLLARI AO (THY) COMPANY SA
Military Air Solutions; BAE SYSTEMS PLC MSNBC; NBC UNIVERSAL
Millennium Hotels and Resorts; MILLENNIUM & MTR Corp., Ltd.; GUANGSHEN RAILWAY CO LTD
COPTHORNE HOTELS PLC MyTravel Group plc; THOMAS COOK GROUP PLC
Millennium Restaurant; JOIE DE VIVRE Name Your Own Price; PRICELINE.COM INC
HOSPITALITY Naples Airport; BAA PLC
Mind. Body. Spa.; KIMPTON HOTEL & Narita Sky ACCESS; KEISEI ELECTRIC RAILWAY
RESTAURANT GROUP LLC CO LTD
Mirage; DASSAULT AVIATION SA National Car Rental; ENTERPRISE HOLDINGS
Mirage (The); MGM RESORTS INTERNATIONAL National Express Coach; NATIONAL EXPRESS
Miramax Film Corp; WALT DISNEY COMPANY GROUP PLC
(THE) National Express East Coast; NATIONAL EXPRESS
Miss Teen USA; TRUMP ORGANIZATION (THE) GROUP PLC
Miss Universe; TRUMP ORGANIZATION (THE) Nautica; OCEANIA CRUISES
Miss USA; TRUMP ORGANIZATION (THE) NAV Canada Bargaining Agents Association; NAV
Miyako Hotels & Resorts; KINTETSU CANADA
CORPORATION Naverus Inc; GE AVIATION
Navigator; BALBOA TRAVEL INC
Neckerman; THOMAS COOK GROUP PLC Oberoi Hotels and Resorts; OBEROI GROUP (EIH
NetBooker Demand; PEGASUS SOLUTIONS INC LTD)
NetJets Aviation, Inc.; NETJETS INC Octopus Cards Limited; MTR CORP LTD
NetJets Europe; NETJETS INC Omega Meetings and Incentives; OMEGA WORLD
NetJets Executive Jet Management; NETJETS INC TRAVEL
NetJets International; NETJETS INC Omega Travel School; OMEGA WORLD TRAVEL
NetJets Middle East; NETJETS INC Omni Express; TRT HOLDINGS
Network & Space Systems; BOEING COMPANY Omni Hotels; TRT HOLDINGS
(THE) Omni Kids; TRT HOLDINGS
nEUROn; DASSAULT AVIATION SA OmniView; AMERICAN SCIENCE &
Newsflash; TRAVELZOO ENGINEERING INC
Nexion; SABRE TRAVEL NETWORK One Equity Partners; CARLSON WAGONLIT
NexionNet.com; SABRE TRAVEL NETWORK TRAVEL
NIKI Luftfahrt GmbH; AIR BERLIN PLC & CO One&Only; KERZNER INTERNATIONAL
LUFTVERKEHRS KG HOLDINGS LIMITED
Nikko Hotels International; JAL GROUP oneworld; KINGFISHER AIRLINES LTD
Nine Dollar Fare Club; SPIRIT AIRLINES INC oneworld alliance; BRITISH AIRWAYS PLC (BA)
Normandy Hotel (The); DOYLE COLLECTION (THE) Oneworld Alliance; IBERIA LINEAS AEREAS DE
North American Airlines, Inc.; GLOBAL AVIATION ESPANA SA
HOLDINGS INC Oneworld Alliance; CIA MEXICANA DE AVIACION
Northport Oy; FINNAIR OYJ oneworld Alliance; AMR CORP (AMERICAN
Northstar-at-Tahoe; BOOTH CREEK SKI HOLDINGS AIRLINES)
INC Oneworld Alliance; FINNAIR OYJ
Northwest Airlines; AIR WISCONSIN AIRLINES OpenSkies Airlines; BRITISH AIRWAYS PLC (BA)
CORP Orbitz for Business; ORBITZ WORLDWIDE INC
Northwest Airlines Corp; DELTA AIRLINES INC Orbitz.com; ORBITZ WORLDWIDE INC
Norwegian Cruise Line; GENTING HONG KONG OrbitzTLC; ORBITZ WORLDWIDE INC
LIMITED Oriental Land Company; KEIHIN ELECTRIC
Norwegian Cruise Line; PLEASANT HOLIDAYS LLC EXPRESS RAILWAY CO LTD
Norwegian Dawn; GENTING HONG KONG LIMITED Orly; AEROPORTS DE PARIS
Norwegian Epic; GENTING HONG KONG LIMITED Otium Health and Leisure Club; GUOMAN HOTELS
Norwegian Gem; GENTING HONG KONG LIMITED LIMITED
Noulitours; TRANSAT AT INC Overseas Union Enterprise Ltd; MERITUS HOTELS &
Nouvelles Frontieres; TUI TRAVEL PLC RESORTS INC
Novotel; ACCOR SA Owner Advisory Board; DIAMOND RESORTS
Novotel; ACCOR NORTH AMERICA HOLDINGS LLC
NTL: Telewest Business; VIRGIN GROUP LTD OwnersDirect.co.uk; HOMEAWAY INC
NYK Line; NIPPON YUSEN KABUSHIKI KAISHA Oxford Bus Company; GO-AHEAD GROUP PLC
(NYK) (THE)
NYK Line Inc.; NIPPON YUSEN KABUSHIKI P & WTT Sti Care Flight Centre Ltd; TURK HAVA
KAISHA (NYK) YOLLARI AO (THY)
NYK Logistics Japan Co. Ltd; NIPPON YUSEN P&O Cruises; CARNIVAL CORPORATION
KABUSHIKI KAISHA (NYK) P&O Cruises Australia; CARNIVAL CORPORATION
NYK Reefers, Ltd.; NIPPON YUSEN KABUSHIKI Pacfic Surfliner; AMTRAK (NATIONAL RAILROAD
KAISHA (NYK) PASSENGER CORP)
Oakbrook Travel/Emerald Cruises; CORPTRAV Pacific Blue; VIRGIN BLUE AIRLINES PTY LTD
MANAGEMENT GROUP Pacific Property Net; HUTCHISON WHAMPOA
Oakwood Apartment; OAKWOOD WORLDWIDE PROPERTIES LTD
Oakwood Corporate Housing; OAKWOOD Palace Entertainment; PARQUES REUNIDOS SA
WORLDWIDE Palace Station Hotel & Casino; STATION CASINOS
Oakwood Premier; OAKWOOD WORLDWIDE INC
Oakwood Residence; OAKWOOD WORLDWIDE Palazzo Resort Hotel Casino (The); LAS VEGAS SANDS
Oasis of the Seas; ROYAL CARIBBEAN CRUISES CORP (THE VENETIAN)
LTD Panther; EUROPEAN AERONAUTIC DEFENSE AND
SPACE CO (EADS)
Paradisus Resorts; SOL MELIA SA Private Label Company (The); LEADING HOTELS OF
Paramount Parks; CEDAR FAIR LP THE WORLD LTD (THE)
ParcelSearch; AMERICAN SCIENCE & Privilege Club; QATAR AIRWAYS
ENGINEERING INC Property & Hotels Group; HUTCHISON WHAMPOA
Park Inn; REZIDOR HOTEL GROUP AB PROPERTIES LTD
Park Inn by Radisson; CARLSON COMPANIES INC PSA Airlines, Inc.; US AIRWAYS GROUP INC
Park Inn Hotels; CARLSON HOTELS WORLDWIDE PT Abacus Distribution System; PT GARUDA
Park Management Group; JAMESON INN INC INDONESIA
Park Plaza; CARLSON COMPANIES INC PT Aero Systems Indonesia; PT GARUDA INDONESIA
Park Plaza Hotels & Resorts; CARLSON HOTELS PT Aerowisata; PT GARUDA INDONESIA
WORLDWIDE PT Garuda Maintenance Facility Aero Asia; PT
Parque Warner Madrid; PARQUES REUNIDOS SA GARUDA INDONESIA
Parques Reunidos; PALACE ENTERTAINMENT Pullman; ACCOR SA
Partnership Travel Consulting; HOGG ROBINSON Pullmantur; ROYAL CARIBBEAN CRUISES LTD
GROUP NORTH AMERICA Puma Service (The); MEDITERRANEAN SHIPPING
Peak Tramways; HONGKONG AND SHANGHAI COMPANY SA
HOTELS LTD Q Catering; QANTAS AIRWAYS LTD
Pegasus Voice Services; PEGASUS SOLUTIONS INC Qantas Defense Service; QANTAS AIRWAYS LTD
Peninsula Clubs and Consultancy Services, Ltd.; Qantas Freight; QANTAS AIRWAYS LTD
HONGKONG AND SHANGHAI HOTELS LTD Qantas Holidays; QANTAS AIRWAYS LTD
Peninsula Group (The); HONGKONG AND QantasLink; QANTAS AIRWAYS LTD
SHANGHAI HOTELS LTD Qatar Airways; ASIANA AIRLINES INC
Peninsula Merchandising, Ltd.; HONGKONG AND Qatar Duty Free; QATAR AIRWAYS
SHANGHAI HOTELS LTD Qatar Executive; QATAR AIRWAYS
Petro; TRAVELCENTERS OF AMERICA LLC Quail Lodge Resort & Golf Club; HONGKONG AND
Phataraprasit Group (The); HONGKONG AND SHANGHAI HOTELS LTD
SHANGHAI HOTELS LTD Quality Inn; CHOICE HOTELS INTERNATIONAL
Phoenix Hotel; JOIE DE VIVRE HOSPITALITY INC
Pick Up Stix; CARLSON COMPANIES INC Quality Inn; SUNBURST HOSPITALITY
Piedmont Airlines, Inc.; US AIRWAYS GROUP INC CORPORATION
Pilot; BALBOA TRAVEL INC Quark Expeditions; TUI TRAVEL PLC
Pink Elephant; GO-AHEAD GROUP PLC (THE) Queens Moat Houses plc; QMH UK LTD
Pinnacle Airlines, Inc.; PINNACLE AIRLINES CORP QuickLink; GREYHOUND LINES INC
Pleasant Activities; PLEASANT HOLIDAYS LLC Quintess; LEADING HOTELS OF THE WORLD LTD
Pleasant Holidays; PLEASANT HOLIDAYS LLC (THE)
Polar Air Cargo Worldwide Inc; ATLAS AIR Radioactive Threat Detection; AMERICAN SCIENCE &
WORLDWIDE HOLDINGS ENGINEERING INC
Polynesian Blue; VIRGIN BLUE AIRLINES PTY LTD Radisson; CARLSON COMPANIES INC
Preferred Residences; INTERVAL INTERNATIONAL Radisson; REZIDOR HOTEL GROUP AB
Premiere Classe; GROUPE DU LOUVRE Radisson; JOHN Q HAMMONS HOTELS LLC
Presque Isle Downs & Casino; MTR GAMING GROUP Radisson Hotels & Resorts; CARLSON HOTELS
INC WORLDWIDE
Prestige Collection; HERTZ GLOBAL HOLDINGS Rafale; DASSAULT AVIATION SA
INC Raffles Hotels & Resorts; FAIRMONT RAFFLES
Prestige Cruise Holding; OCEANIA CRUISES HOTELS INTERNATIONAL INC
Priceline Mortgage Company LLC; PRICELINE.COM Raging Waters; PALACE ENTERTAINMENT
INC Ramada; WYNDHAM WORLDWIDE
PriceLine.com; WIZZ AIR HUNGARY AIRLINES Ramada Encore; RAMADA WORLDWIDE INC
LTD Ramada Hotel & Resorts; RAMADA WORLDWIDE
PricelineMortgage.com; PRICELINE.COM INC INC
Pride of America; GENTING HONG KONG LIMITED Ramada Hotel & Suites; RAMADA WORLDWIDE INC
Prince Albert II; SILVERSEA CRUISES Ramada Inn; RAMADA WORLDWIDE INC
Princess Cruises; CARNIVAL CORPORATION Ramada Limited; RAMADA WORLDWIDE INC
Priority Club Rewards; INTERCONTINENTAL Ramada Plaza Hotel; RAMADA WORLDWIDE INC
HOTELS GROUP PLC Ramada Resort; RAMADA WORLDWIDE INC
Rasa; SHANGRI-LA ASIA LTD Revolution Money Inc; AMERICAN EXPRESS CO

RatesToGo; ORBITZ WORLDWIDE INC RezView; PEGASUS SOLUTIONS INC
RAVE; PEGASUS SOLUTIONS INC RideShare; ENTERPRISE HOLDINGS
Red Lion Hotel Anaheim; RED LION HOTELS Rihiveli Beach Resort; HOTEL PROPERTIES LTD
CORPORATION Rio All-Suite Hotel and Casino; RIO PROPERTIES INC
Red Lion Hotels; RED LION HOTELS Rio Secco Golf Club; RIO PROPERTIES INC
CORPORATION Rio Spa & Salon; RIO PROPERTIES INC
Red Lion R&R Club; RED LION HOTELS Rise & Dine; HOWARD JOHNSON
CORPORATION INTERNATIONAL INC
Red Roof Inn; ACCOR NORTH AMERICA Ritz-Carlton; HOST HOTELS & RESORTS LP
Redbox; AIRASIA BERHAD Ritz-Carlton; STRATEGIC HOTELS AND RESORTS
Regaldive; HOLIDAYBREAK PLC INC
Regatta; OCEANIA CRUISES Ritz-Carlton (The); MARRIOTT INTERNATIONAL
Regent; REZIDOR HOTEL GROUP AB INC
Regent Hotels; FOUR SEASONS HOTELS Ritz-Carlton Club; RITZ-CARLTON HOTEL
Regent Hotels & Resorts; CARLSON HOTELS COMPANY LLC (THE)
WORLDWIDE River City Casino; PINNACLE ENTERTAINMENT
Regional; AIR FRANCE-KLM SA INC
Regional; SOCIETE AIR FRANCE River Lee Hotel (The); DOYLE COLLECTION (THE)
Regional Aircraft Services, Inc.; MESA AIR GROUP Riveria; OCEANIA CRUISES
INC Riviera Black Hawk Player’s Club; RIVIERA
Regional Aviation Advisors, Inc.; MESA AIR GROUP HOLDINGS CORP
INC Riviera Hotel and Casino; RIVIERA HOLDINGS CORP
Regional Handling Services; COMAIR INC Riviera Operating Corporation; RIVIERA HOLDINGS
Regionalny Fundusz Gospodarczy SA; POLSKIE LINIE CORP
LOTNICZE LOT Road Rewards; GREYHOUND LINES INC
Reit Management & Research LLC; HOSPITALITY Robustelli World Travel; HOGG ROBINSON GROUP
PROPERTIES TRUST NORTH AMERICA
Renaissance; JOHN Q HAMMONS HOTELS LLC RockResorts; VAIL RESORTS INC
Renaissance Hotels, Resorts and ClubSport; MARRIOTT Rodeway Inn; CHOICE HOTELS INTERNATIONAL
INTERNATIONAL INC INC
Rental Car Finance Corp.; DOLLAR THRIFTY Rolls-Royce Fuel Cell Systems Limited; ROLLSROYCE
AUTOMOTIVE GROUP INC PLC
RentalCars.com; PRICELINE.COM INC Rolls-Royce Leasing Limited; ROLLSROYCE PLC
Republic Airline, Inc.; REPUBLIC AIRWAYS Rolls-Royce Power Engineering plc; ROLLSROYCE
HOLDINGS INC PLC
Republic Airways Holdings Inc; MIDWEST AIR Room In The Inn Program; THARALDSON
GROUP INC ENTERPRISES INC
Residence Inn; THARALDSON ENTERPRISES INC Roomexpress; GUOMAN HOTELS LIMITED
Residence Inn by Marriott; JOHN Q HAMMONS Rosewood Costa Carmel; ROSEWOOD HOTELS &
HOTELS LLC RESORTS LLC
Residence Inn by Marriott; LODGIAN INC Rosewood Dubai; ROSEWOOD HOTELS &
Residences at Mandarin Oriental; MANDARIN RESORTS LLC
ORIENTAL INTERNATIONAL LTD Rosewood Inn of the Anasazi; ROSEWOOD HOTELS
ResMail Internet; CORPTRAV MANAGEMENT & RESORTS LLC
GROUP Rosewood San Miguel de Allende in Mexico;
Resort Condominiums International; WORLDMARK BY ROSEWOOD HOTELS & RESORTS LLC
WYNDHAM INC Royal Caribbean International; ROYAL CARIBBEAN
Resort Developer; INTERVAL INTERNATIONAL CRUISES LTD
Resorts East Chicago; AMERISTAR CASINOS INC Royal Orchid Holidays; THAI AIRWAYS
Resorts World Manila; GENTING HONG KONG INTERNATIONAL PLC
LIMITED Royal Scotsman Railway; ORIENT-EXPRESS
Restaurant Keio Co., Ltd.; KEIO CORPORATION HOTELS LTD
RESX; TRX INC Royal Tulip; GOLDEN TULIP HOSPITALITY
Revatours; TRANSAT AT INC GROUP
Royalton; MORGANS HOTEL GROUP CO Segrave Aviation; DELTA AIRLINES INC

Royco Hotels, Inc.; SUPERTEL HOSPITALITY INC Select Guest; TRT HOLDINGS
Russell Credit Limited; ITC LIMITED Select Guest Gold; TRT HOLDINGS
Ryanair Limited; AER LINGUS GROUP PLC Selwo Aventura; PARQUES REUNIDOS SA
Ryanair, Ltd.; RYANAIR HOLDINGS PLC Servair; AIR FRANCE-KLM SA
RyanAir.com; KAYAK.COM Servair; SOCIETE AIR FRANCE
Ryanair.com, Ltd.; RYANAIR HOLDINGS PLC S-Group Capital Management; TUI AG
Ryman Auditorium; GAYLORD ENTERTAINMENT Shandong Airlines Company Limited; AIR CHINA
CO LIMITED
S.L.H. Transport; SEARS CANADA INC Shang Palace; SHANGRI-LA ASIA LTD
S7 Airlines; AIR BERLIN PLC & CO Shanghai Airlines Co., Ltd.; CHINA EASTERN
LUFTVERKEHRS KG AIRLINES CORP LTD
Sabre Airline Solutions; SABRE HOLDINGS CORP Shanghai JC Mandarin; MERITUS HOTELS &
Sabre Global Distribution System; SABRE TRAVEL RESORTS INC
NETWORK Shanghai Jin Jiang International Hotels; INTERSTATE
Sabre Holdings Corp; SABRE TRAVEL NETWORK HOTELS AND RESORTS INC
Sabre Holdings Corp; TRAVELOCITY.COM LP Shangri-La; SHANGRI-LA ASIA LTD
Sabre Holdings Corporation; LASTMINUTE.COM Shangri-La Asia Ltd.; SHANGRI-LA HOTELS &
Sabre Travel Network; SABRE HOLDINGS CORP RESORTS
Sabre Virtually There; CORPTRAV MANAGEMENT Shangri-La Hotel (Malaysia) Berhad; SHANGRI-LA
GROUP ASIA LTD
Saltillo Jet Center; EXPRESSJET HOLDINGS INC Shangri-La Hotel Berhad; SHANGRI-LA HOTELS &
Samui Airport; BANGKOK AIRWAYS CO LTD RESORTS
San Diego Paradise Point Resort; LASALLE HOTEL Shangri-La Hotel Public Company Limited; SHANGRI-
PROPERTIES LA ASIA LTD
San Ysidro Ranch, A Rosewood Resort; ROSEWOOD Shangri-La Hotel Public Company Ltd.; SHANGRI-LA
HOTELS & RESORTS LLC HOTELS & RESORTS
Sands Expo and Convention Center (The); LAS VEGAS Shangri-La Hotels; SHANGRI-LA HOTELS &
SANDS CORP (THE VENETIAN) RESORTS
Sands Macao Casino (The); LAS VEGAS SANDS CORP Shangri-La Resorts; SHANGRI-LA HOTELS &
(THE VENETIAN) RESORTS
Sands Regency Casino & Hotel; SANDS REGENT Shaped Energy; AMERICAN SCIENCE &
Santa Fe Station Hotel & Casino; STATION CASINOS ENGINEERING INC
INC Sharp, Inc.; ATLAS AIR WORLDWIDE HOLDINGS
SAS Cargo; SAS AB Shaw Wallace & Co.; UB GROUP (THE)
SAS Ground Services; SAS AB Shenzhen Airlines Company Limited; AIR CHINA
SAS Technical Services; SAS AB LIMITED
Sazerac; KIMPTON HOTEL & RESTAURANT Sheraton; STARWOOD HOTELS & RESORTS
GROUP LLC WORLDWIDE INC
Scandinavian Airlines Danmark; SAS AB Sheraton; HOST HOTELS & RESORTS LP
Scandinavian Airlines Norge; SAS AB Shima Kanto Hotel; KINTETSU CORPORATION
Scandinavian Airlines Sverige; SAS AB Shinkansen; WEST JAPAN RAILWAY COMPANY
Schenker AG; DEUTSCHE BAHN AG Shinkansen Network; EAST JAPAN RAILWAY
Scotio Downs; MTR GAMING GROUP INC COMPANY
Scottish Citylink Coaches, Ltd.; STAGECOACH Shinkansen Trains; CENTRAL JAPAN RAILWAY
GROUP PLC COMPANY
Sea Gate Travel Group; HOGG ROBINSON GROUP Shun Tak Business Centre; SHUN TAK HOLDINGS
NORTH AMERICA LIMITED
SEA LIFE; MERLIN ENTERTAINMENTS GROUP Shun Tak Hospitality Services Limited; SHUN TAK
LTD HOLDINGS LIMITED
Seabourn Cruise Line; CARNIVAL CORPORATION Shun Tak-China Travel Ship Management Limited; SHUN
Searidge Technologies, Inc.; NAV CANADA TAK HOLDINGS LIMITED
Sears Appliances and Mattresses; SEARS CANADA INC Shuttle America Corporation; REPUBLIC AIRWAYS
Sears Home; SEARS CANADA INC HOLDINGS INC
Sears Travel; SEARS CANADA INC SIA Cargo; SINGAPORE AIRLINES LTD
SIA Engineering Company; SINGAPORE AIRLINES Smiles; GOL LINHAS AEREAS INTELIGENTES SA
LTD Smiths Group; SMITHS DETECTION
SideStep.com; KAYAK.COM Smiths-Heimann; SMITHS DETECTION
Sierra-at-Tahoe; BOOTH CREEK SKI HOLDINGS SMM; BCD TRAVEL
INC SN Airholding; BRUSSELS AIRLINES
Signature Inn; JAMESON INN INC SN Brussels Airline; BRUSSELS AIRLINES
Sikorsky; JET AVIATION MANAGEMENT AG SNCF Group; SNCF GROUP (THE)
SilkAir; SINGAPORE AIRLINES LTD Snowdance Vacation Club; SNOWDANCE LLC
Silver Cloud; SILVERSEA CRUISES Snowshoe Mountain Resort; INTRAWEST
Silver Lake Partners; SABRE HOLDINGS CORP CORPORATION
Silver Shadow; SILVERSEA CRUISES Sociedade de Turismo e Diversoes de Macau, S.A.; SHUN
Silver Spirit; SILVERSEA CRUISES TAK HOLDINGS LIMITED
Silver Whisper; SILVERSEA CRUISES Sodexho Alliance; SODEXO INC
Silver Wind; SILVERSEA CRUISES Sodexho Foundation; SODEXO INC
Silverleaf Tavern; KIMPTON HOTEL & Sodexho Group; SODEXO INC
RESTAURANT GROUP LLC Sodexi; SOCIETE AIR FRANCE
Singapore Airlines; VIRGIN ATLANTIC AIRWAYS Sofitel; ACCOR SA
Singapore Airlines Vacations; PLEASANT HOLIDAYS Sofitel; ACCOR NORTH AMERICA
LLC Sofitel Washington, DC Lafayette Square; LASALLE
Six Flags Discovery Kingdom; SIX FLAGS INC HOTEL PROPERTIES
Six Flags Great Adventure; SIX FLAGS INC Software Hotel Information System Co., Ltd.;
Six Flags Wild Safari; SIX FLAGS INC CTRIP.COM
Six Senses; RITZ-CARLTON HOTEL COMPANY Sol Hotels; SOL MELIA SA
LLC (THE) Sonesta Art Collection; SONESTA INTERNATIONAL
Sixt Leasing AG; SIXT AKTIENGESELLSCHAFT HOTELS CORP
Sixt SAS; SIXT AKTIENGESELLSCHAFT Sonesta Dahabeya; SONESTA INTERNATIONAL
Sixt VIP Services GMBH; SIXT HOTELS CORP
AKTIENGESELLSCHAFT Sonesta Mikado Hotel; SONESTA INTERNATIONAL
SIXTI GmbH; SIXT AKTIENGESELLSCHAFT HOTELS CORP
Ski Lifts, Inc.; BOYNE USA RESORTS Sonesta Sole; SONESTA INTERNATIONAL HOTELS
Skirvin Hilton; MARCUS CORPORATION (THE) CORP
Sky Hotels Membership; SUPRANATIONAL HOTELS Sotogrande SA; NH HOTELES SA
Sky Team Alliance; CESKE AEROLINIE AS South Africa Airways; ASIANA AIRLINES INC
SkyGuide; AMERICAN EXPRESS CO Southern Airlines Group; CHINA SOUTHERN
skyjet.com; BOMBARDIER INC AIRLINES CO LTD
Skylliance; JET AVIATION MANAGEMENT AG Spa at Mandarin Oriental; MANDARIN ORIENTAL
SkyTeam; ALITALIA - LINEE AEREE ITALIANE INTERNATIONAL LTD
SPA Spa Vitale; JOIE DE VIVRE HOSPITALITY
SkyTeam; DELTA AIRLINES INC Spaten; ANHEUSER-BUSCH INBEV NV
SkyTeam; AEROLITORAL SA DE CV Specialty Sports Venture; VAIL RESORTS INC
(AEROMEXICO CONNECT) SpeedZone; PALACE ENTERTAINMENT
SkyTeam; AEROVIAS DE MEXICO SA DE CV Spendvision; HOGG ROBINSON GROUP NORTH
(AEROMEXICO) AMERICA
SkyTeam; SOCIETE AIR FRANCE Sprice Pte. Ltd.; TRAVELPORT LIMITED
SkyTeam Alliance; AEROFLOT RUSSIAN AIRLINES SSI Venture LLC; VAIL RESORTS INC
JSC St. Regis; STARWOOD HOTELS & RESORTS
SkyTeam Alliance; KOREAN AIR LINES CO LTD WORLDWIDE INC
SkyTeam Alliance; KLM ROYAL DUTCH AIRLINES Stagecoach Group plc; COACH USA LLC
SkyWest Airlines, Inc.; SKYWEST INC Stansted Express; NATIONAL EXPRESS GROUP PLC
SkyWest Inc; ATLANTIC SOUTHEAST AIRLINES Star Alliance; AIR NEW ZEALAND LTD
INC Star Alliance; THAI AIRWAYS INTERNATIONAL
Sleep Inn; SUNBURST HOSPITALITY PLC
CORPORATION Star Alliance; BRITISH MIDLAND AIRWAYS LTD
Sleep Inn; CHOICE HOTELS INTERNATIONAL INC (BMI)
Slovak Air Services s.r.o.; CESKE AEROLINIE AS Star Alliance; CONTINENTAL AIRLINES INC
Star Alliance; SINGAPORE AIRLINES LTD Supertel Limited Partnership; SUPERTEL

Star Alliance; POLSKIE LINIE LOTNICZE LOT HOSPITALITY INC
Star Alliance; AIR CANADA Supranational Membership; SUPRANATIONAL
Star Alliance; UAL CORP HOTELS
Star Cruises, Ltd.; GENTING HONG KONG LIMITED Supranational Private Label Membership;
Starway Hotels Co., Ltd; CTRIP.COM SUPRANATIONAL HOTELS
Starwood Capital Group; GROUPE DU LOUVRE Surya Nepal Private Limited; ITC LIMITED
Starwood Energy Group Global LLC; STARWOOD Swire Beverages, Ltd.; SWIRE PACIFIC LTD
CAPITAL GROUP GLOBAL LLC Swire Group (The); SWIRE PACIFIC LTD
Starwood Hotels & Resorts Worldwide Inc; STARWOOD Swire Pacific Ltd; CATHAY PACIFIC AIRWAYS LTD
CAPITAL GROUP GLOBAL LLC Swire Pacific Offshore Holdings; SWIRE PACIFIC LTD
Starwood Hotels & Resorts Worldwide, Inc.; HOST Swire Properties, Ltd.; SWIRE PACIFIC LTD
HOTELS & RESORTS LP Swire Resources, Ltd.; SWIRE PACIFIC LTD
Starwood Property Trust Inc; STARWOOD CAPITAL Swiss AviationSoftware Ltd; SWISS INTERNATIONAL
GROUP GLOBAL LLC AIR LINES
Station Casinos Inc; COLONY CAPITAL LLC SWISS European Air Lines AG; SWISS
Staybridge Suites; INTERCONTINENTAL HOTELS INTERNATIONAL AIR LINES
GROUP PLC Swiss International Air Lines (SWISS); DEUTSCHE
Stella Artois; ANHEUSER-BUSCH INBEV NV LUFTHANSA AG
Stinnes AG; DEUTSCHE BAHN AG Swiss Private Aviation AG; SWISS INTERNATIONAL
Strategic Hotels and Resorts Inc; SUNSTONE HOTEL AIR LINES
INVESTORS INC Swiss WorldCargo; SWISS INTERNATIONAL AIR
Stratosphere Casino Hotel & Tower; STRATOSPHERE LINES
CORPORATION Swissport International Ltd; GRUPO FERROVIAL SA
Stratton Mountain Ski Resort; INTRAWEST TA RoadKing Club; TRAVELCENTERS OF
CORPORATION AMERICA LLC
StudentCity.com; TUI TRAVEL PLC Tai Pan Laundry; HONGKONG AND SHANGHAI
Studio 6; ACCOR NORTH AMERICA HOTELS LTD
Studio PLUS; HVM LLC Taikoo Spirit AeroSystems (Jinjiang) Composite Co;
Suica; EAST JAPAN RAILWAY COMPANY SPIRIT AEROSYSTEMS HOLDINGS INC
Sukhothai Airport; BANGKOK AIRWAYS CO LTD Taj Boston; RITZ-CARLTON HOTEL COMPANY
Summer Palace; SHANGRI-LA ASIA LTD LLC (THE)
Sun D’Or; EL AL ISRAEL AIRLINES LTD Taj Luxury Residences; INDIAN HOTEL COMPANY
Sun Express Aviation Inc; TURK HAVA YOLLARI AO LIMITED (THE)
(THY) Taj Sats Air Catering Ltd.; INDIAN HOTEL
Sunquest; THOMAS COOK GROUP PLC COMPANY LIMITED (THE)
Sunrise Tours JTB; JTB GLOBAL MARKETING & TajAir Ltd.; INDIAN HOTEL COMPANY LIMITED
TRAVEL (THE)
Sunset Station Hotel & Casino; STATION CASINOS TAM Linhas Aereas; TAM SA
INC TAM Mercosur; TAM SA
Sunstone Hotel Properties Inc; SUNSTONE HOTEL TAM Viagens; TAM SA
INVESTORS INC Taman; EL AL ISRAEL AIRLINES LTD
Sunstone Hotel TRS Lessee Inc; SUNSTONE HOTEL Tana Exploration Company; TRT HOLDINGS
INVESTORS INC Tata Group; INDIAN HOTEL COMPANY LIMITED
Sunterra Corporation; DIAMOND RESORTS (THE)
HOLDINGS LLC Taxi Narashino, Inc.; KEISEI ELECTRIC RAILWAY
Super 8; WYNDHAM WORLDWIDE CO LTD
Superbreak; HOLIDAYBREAK PLC TCS Expeditions; TUI TRAVEL PLC
SuperSearch; TRAVELZOO TD Garden; DELAWARE NORTH COMPANIES INC
Superstar Holidays; EL AL ISRAEL AIRLINES LTD Techjet Aerofoils Limited; ROLLSROYCE PLC
Supertel Hospitality Management, Inc.; SUPERTEL Telewest Global Inc; VIRGIN GROUP LTD
HOSPITALITY INC Terrible's Gold Ranch Casino & RV Resort; SANDS
Supertel Hospitality REIT Trust; SUPERTEL REGENT
HOSPITALITY INC Terrible's Rail City Casino; SANDS REGENT
Texas Pacific Group; SABRE HOLDINGS CORP
Texas Station Gambling Hall & Hotel; STATION Tobu Group; TOBU RAILWAY CO LTD
CASINOS INC Tobu Hotel Levant Tokyo; TOBU RAILWAY CO LTD
Textron Financial Corp; TEXTRON INC Tobu World Square; TOBU RAILWAY CO LTD
Textron Financial Corp.; TEXTRON INC Tokyo Disneyland; WALT DISNEY PARKS &
Textron Systems; TEXTRON INC RESORTS
TGI Friday's; CARLSON COMPANIES INC Top of the World Restaurant & Lounge;
TGS Ground Services Inc; TURK HAVA YOLLARI AO STRATOSPHERE CORPORATION
(THY) topbonus; AIR BERLIN PLC & CO LUFTVERKEHRS
TGV; SNCF GROUP (THE) KG
Thai Airways; VIRGIN BLUE AIRLINES PTY LTD Total Rewards; HARRAH'S ENTERTAINMENT INC
Thai Cargo & Mail; THAI AIRWAYS Touram Limited Partnership; ACE AVIATION
INTERNATIONAL PLC HOLDINGS INC
Thai Catering; THAI AIRWAYS INTERNATIONAL TourBook; AAA (AMERICAN AUTOMOBILE
PLC ASSOCIATION)
Thai Ground Services; THAI AIRWAYS Tourgreece; TRANSAT AT INC
INTERNATIONAL PLC TownePlace Suites; MARRIOTT INTERNATIONAL
Thai Ground Support; THAI AIRWAYS INC
INTERNATIONAL PLC TownePlace Suites Bethlehem-Easton; INTERSTATE
Thai Technical & Maintenance; THAI AIRWAYS HOTELS AND RESORTS INC
INTERNATIONAL PLC TPG Capital LP; HARRAH'S ENTERTAINMENT INC
Thalys; SNCF GROUP (THE) Traders; SHANGRI-LA ASIA LTD
Tharaldson Communications; THARALDSON Traders Hotels; SHANGRI-LA HOTELS & RESORTS
ENTERPRISES INC Traders Yangon Company Ltd.; SHANGRI-LA
Tharaldson Development Company, Inc.; HOTELS & RESORTS
THARALDSON ENTERPRISES INC Tradewinds; SINGAPORE AIRLINES LTD
Tharaldson Lodging Co.; THARALDSON TRAMS; SABRE TRAVEL NETWORK
ENTERPRISES INC TRAMS.com; SABRE TRAVEL NETWORK
Tharaldson Property Management, Inc.; THARALDSON Trans State Holdings, Inc.; GOJET AIRLINES LLC
ENTERPRISES INC Trans State Holdings, Inc.; TRANS STATES AIRLINES
Thayer Hotel Investors; INTERSTATE HOTELS AND INC
RESORTS INC Transat Holidays; TRANSAT AT INC
THE Club; DIAMOND RESORTS HOLDINGS LLC Transat Holidays USA Inc; TRANSAT AT INC
The Inn at Perry Cabin; ORIENT-EXPRESS HOTELS Transavia; KLM ROYAL DUTCH AIRLINES
LTD Transavia.com; KLM ROYAL DUTCH AIRLINES
Thing (The); BOWLIN TRAVEL CENTERS INC TransPennine Express; FIRSTGROUP PLC
Thistle Hotels plc; GUOMAN HOTELS LIMITED Transporte Aereo S.A. (LAN Express); LAN AIRLINES
Thistle Marble Arch; GUOMAN HOTELS LIMITED SA
Thomas Cook AG; THOMAS COOK GROUP PLC Trat Airport; BANGKOK AIRWAYS CO LTD
THOR; TRAVELPORT LIMITED Trattoria Il Mulino (The); TRUMP ENTERTAINMENT
Thrifty Canada, Ltd.; DOLLAR THRIFTY RESORTS INC
AUTOMOTIVE GROUP INC Travel Card; BEST WESTERN INTERNATIONAL
Thrifty Car Sales, Inc.; DOLLAR THRIFTY INC
AUTOMOTIVE GROUP INC Travel Impressions; AMERICAN EXPRESS CO
Thrifty Rent-A-Car System, Inc.; DOLLAR THRIFTY TRAVEL TRAX; TRX INC
AUTOMOTIVE GROUP INC Travel Utilities; TRX INC
Thrifty, Inc.; DOLLAR THRIFTY AUTOMOTIVE Travel+Leisure; AMERICAN EXPRESS CO
GROUP INC TravelCenters of America LLC; HOSPITALITY
Thunder Valley Casino; STATION CASINOS INC PROPERTIES TRUST
THY DO & CO Catering Services Inc; TURK HAVA Travelocity business; LASTMINUTE.COM
YOLLARI AO (THY) Travelocity Business; TRAVELOCITY.COM LP
Ticket Childcare Vouchers; ACCOR SA Travelocity Europe; LASTMINUTE.COM
Ticket Restaurant; ACCOR SA Travelocity Partner Network; TRAVELOCITY.COM LP
TicketsWest; RED LION HOTELS CORPORATION Travelocity.com LP; SABRE HOLDINGS CORP
Titan Aviation Leasing Ltd; ATLAS AIR TravelPlus; TRANSAT AT INC
WORLDWIDE HOLDINGS Travelport GDS; TRAVELPORT LIMITED
TravelPort Lesiure; TRAVELPORT LIMITED UB cITy; UB GROUP (THE)

Travelport Meridian; TRAVELPORT LIMITED UB Group (The); KINGFISHER AIRLINES LTD
TravelPost.com; KAYAK.COM UltraDirect; PEGASUS SOLUTIONS INC
Travel-Ticker.com; HOTWIRE INC UltraScreen; MARCUS CORPORATION (THE)
TravelWeb.com; PRICELINE.COM INC Ulysse Travel & Expense; CONCUR TECHNOLOGIES
TravelWorks; HOLIDAYBREAK PLC INC
Travelzoo Network; TRAVELZOO Unison Industries; GE AVIATION
Travelzoo Top 20; TRAVELZOO United Air Lines, Inc.; UAL CORP
TraxComm Limited; MTR CORP LTD United Airlines; AIR WISCONSIN AIRLINES CORP
Trendwest; WYNDHAM WORLDWIDE United Airlines; CONTINENTAL AIRLINES INC
Trident Hotels; OBEROI GROUP (EIH LTD) United Airlines; AER LINGUS GROUP PLC
TripAdvisor; EXPEDIA INC United Airlines; BRITISH MIDLAND AIRWAYS LTD
TripFinder; SUPER 8 MOTELS INC (BMI)
TripFinder Vacation Packages; HOWARD JOHNSON United Breweries (Holdings) Ltd.; UB GROUP (THE)
INTERNATIONAL INC United Cargo; UAL CORP
Triple Peaks, LLC; CRESTED BUTTE MOUNTAIN United Express; MESA AIR GROUP INC
RESORT INC United Express; SKYWEST INC
TripRewards; SUPER 8 MOTELS INC United Express; UAL CORP
TripRewards Card; DAYS INN WORLDWIDE INC United Express; ATLANTIC SOUTHEAST AIRLINES
TripStarter; HOTWIRE INC INC
TripTik; AAA (AMERICAN AUTOMOBILE United p.s.; UAL CORP
ASSOCIATION) United Rental Group, Ltd.; SIXT
TRS Leasing, Inc.; SUPERTEL HOSPITALITY INC AKTIENGESELLSCHAFT
TrueEarnings Card; COSTCO TRAVEL INC Universal Parks & Resorts; NBC UNIVERSAL
TRUEXPENSE; TRX INC Universal Pictures; NBC UNIVERSAL
Trump Golf; TRUMP ORGANIZATION (THE) Universal Studios; NBC UNIVERSAL
Trump International Hotel & Tower; TRUMP US Airways; AIR WISCONSIN AIRLINES CORP
ORGANIZATION (THE) US Airways; ASIANA AIRLINES INC
Trump Marina Hotel Casino; TRUMP US Airways Express; US AIRWAYS GROUP INC
ENTERTAINMENT RESORTS INC US Airways Express; PIEDMONT AIRLINES INC
Trump Plaza Hotel & Casino; TRUMP US Airways Group Inc; PIEDMONT AIRLINES INC
ENTERTAINMENT RESORTS INC US Airways, Inc.; US AIRWAYS GROUP INC
Trump Productions LLC; TRUMP ORGANIZATION USA3000 Preferred Perks; USA 3000 AIRLINES
(THE) USA3000 Vacations; USA 3000 AIRLINES
Trump Sales and Leasing; TRUMP ORGANIZATION V Australia; VIRGIN BLUE AIRLINES PTY LTD
(THE) VacationRentals.com; HOMEAWAY INC
Trump Super Premium Vodka; TRUMP Vail Resorts Development Company; VAIL RESORTS
ORGANIZATION (THE) INC
Trump Taj Mahal Casino Resort; TRUMP Val d’Europe; EURO DISNEY SCA
ENTERTAINMENT RESORTS INC Valleyfair; CEDAR FAIR LP
TRX Green Solutions; TRX INC Vayudoot Limited; NATIONAL AVIATION
TRYP Hotels; SOL MELIA SA COMPANY OF INDIA LIMITED
TuboJET; SHUN TAK HOLDINGS LIMITED Venere; EXPEDIA INC
TUI Cruises; TUI AG Venetian Macao Resort Hotel (The); LAS VEGAS
TUI Cruises; ROYAL CARIBBEAN CRUISES LTD SANDS CORP (THE VENETIAN)
TUI Hotels & Resorts; TUI AG Venetian Resort Hotel Casino (The); LAS VEGAS
TUI Reisecenter; BCD TRAVEL SANDS CORP (THE VENETIAN)
TUI Travel PLC; TUI AG Veolia Cargo; EUROTUNNEL GROUP
Tulip Inns; GOLDEN TULIP HOSPITALITY GROUP Veolia Environnement; SUPERSHUTTLE
Tulip Residences; GOLDEN TULIP HOSPITALITY INTERNATIONAL INC
GROUP Veolia Transportation Inc; SUPERSHUTTLE
Turkish Airlines; TURK HAVA YOLLARI AO (THY) INTERNATIONAL INC
Turkish Technic Inc; TURK HAVA YOLLARI AO VersaCold & Atlas; HF EIMSKIPAFELAG ISLANDS
(THY) Vertical Plus program; BOOTH CREEK SKI
Twin America LLC; STAGECOACH GROUP PLC HOLDINGS INC
Via Michelin; ADA Westbury Hotel (The); DOYLE COLLECTION (THE)

Ving; THOMAS COOK GROUP PLC WestCoast Entertainment; RED LION HOTELS
Virgin America; VIRGIN ATLANTIC AIRWAYS CORPORATION
Virgin Atlantic; VIRGIN BLUE AIRLINES PTY LTD WestCoast Hotel Partners; RED LION HOTELS
Virgin Atlantic Airways; VIRGIN GROUP LTD CORPORATION
Virgin Books; VIRGIN GROUP LTD Western Discovery; AMERICANTOURS
Virgin Earth; VIRGIN GROUP LTD INTERNATIONAL
Virgin Express; BRUSSELS AIRLINES Westin; STRATEGIC HOTELS AND RESORTS INC
Virgin Express; VIRGIN GROUP LTD Westin; STARWOOD HOTELS & RESORTS
Virgin Group; VIRGIN BLUE AIRLINES PTY LTD WORLDWIDE INC
Virgin Group Ltd; VIRGIN AMERICA Westin; HOST HOTELS & RESORTS LP
Virgin Group Ltd; VIRGIN ATLANTIC AIRWAYS Westin Copley Place; LASALLE HOTEL
Virgin Holidays; VIRGIN ATLANTIC AIRWAYS PROPERTIES
Virgin Media Inc; VIRGIN GROUP LTD WestJet Acquisition Corp.; WESTJET AIRLINES LTD
Virgin Rail Group; STAGECOACH GROUP PLC WestJet Investment Corp.; WESTJET AIRLINES LTD
Virgin Sun; VIRGIN ATLANTIC AIRWAYS WestJet Operations Corp.; WESTJET AIRLINES LTD
Virgin Wine; VIRGIN GROUP LTD WestJet Vacations; WESTJET AIRLINES LTD
Vittal Mallya Scientific Research Foundation; UB Westmont Hospitality Group; INTOWN SUITES
GROUP (THE) MANAGEMENT INC
VoeFacil; GOL LINHAS AEREAS INTELIGENTES Wet 'N Wild; PALACE ENTERTAINMENT
SA Whistler Blackcomb Ski Resort; INTRAWEST
Vogue Laundry Service Limited; CATHAY PACIFIC CORPORATION
AIRWAYS LTD Wideroe; SAS AB
Voyager; BALBOA TRAVEL INC Wildwater Kingdom; CEDAR FAIR LP
VRBO.com; HOMEAWAY INC Wine Cellar & Tasting Room; RIO PROPERTIES INC
VRG Linhas Aereas SA (VARIG); GOL LINHAS Wingate Inns; WYNDHAM WORLDWIDE
AEREAS INTELIGENTES SA Winter Park Resort; INTRAWEST CORPORATION
W; STARWOOD HOTELS & RESORTS Wizz Air Bulgaria; WIZZ AIR HUNGARY AIRLINES
WORLDWIDE INC LTD
Waldorf Astoria Collection; HILTON HOTELS CORP Wizz Air Ukraine; WIZZ AIR HUNGARY AIRLINES
Walk in the Treetops; WINTER SPORTS INC LTD
Walt Disney Company (The); EURO DISNEY SCA Wizz Boutique; WIZZ AIR HUNGARY AIRLINES
Walt Disney Imagineering; WALT DISNEY PARKS & LTD
RESORTS Wizz Café; WIZZ AIR HUNGARY AIRLINES LTD
Walt Disney Parks & Resorts; WALT DISNEY Wizz Credit Card; WIZZ AIR HUNGARY AIRLINES
COMPANY (THE) LTD
Walt Disney Pictures; WALT DISNEY COMPANY Wizz Flex; WIZZ AIR HUNGARY AIRLINES LTD
(THE) Woodfield Suites; LQ MANAGEMENT LLC
Walt Disney Studios (The); WALT DISNEY World Airways Inc; GLOBAL AVIATION HOLDINGS
COMPANY (THE) INC
Walt Disney Studios Park; EURO DISNEY SCA World Choice Travel; TRAVELOCITY.COM LP
Walt Disney World Resort; WALT DISNEY PARKS & World Golf Village Renaissance Resort; JOHN Q
RESORTS HAMMONS HOTELS LLC
Walt Disney World Resort; WALT DISNEY WorldHotels.com; WORLDHOTELS
COMPANY (THE) WorldMark, The Club; WORLDMARK BY
Warwick Castle; MERLIN ENTERTAINMENTS WYNDHAM INC
GROUP LTD Worlds of Fun; CEDAR FAIR LP
Water Club (The); BOYD GAMING CORP Worldspan; TRAVELPORT LIMITED
Waterville Valley; BOOTH CREEK SKI HOLDINGS Wyndham Hotels; WYNDHAM WORLDWIDE
INC Wyndham Rewards; HOWARD JOHNSON
Webber; GRUPO FERROVIAL SA INTERNATIONAL INC
WebBus; WEBJET LINHAS AEREAS Wyndham Vacation Ownership; WORLDMARK BY
WebTech; CORPTRAV MANAGEMENT GROUP WYNDHAM INC
WeCar; ENTERPRISE HOLDINGS Wyndham Vacation Resorts; WYNDHAM VACATION
Welcome Rewards; HOTELS.COM LP OWNERSHIP
Wyndham Worldwide; DAYS INN WORLDWIDE INC

Wyndham Worldwide; HOWARD JOHNSON
INTERNATIONAL INC
Wyndham Worldwide; RAMADA WORLDWIDE INC
Wyndham Worldwide; SUPER 8 MOTELS INC
Wyndham Worldwide; WORLDMARK BY
WYNDHAM INC
Wyndham Worldwide; WYNDHAM VACATION
OWNERSHIP
Wyndham Worldwide; LODGIAN INC
Wynn Las Vegas, LLC; WYNN RESORTS LIMITED
Wynn Resorts (Macau), S.A.; WYNN RESORTS
LIMITED
Xanadu Theater; TRUMP ENTERTAINMENT
RESORTS INC
Xanterra South Rim LLC; XANTERRA PARKS AND
RESORTS
Xiamen Airlines Co., Ltd.; CHINA SOUTHERN
AIRLINES CO LTD
Xian XR Aero Components Co Limited; ROLLSROYCE
PLC
XOJET; XOJET
XOJET Market Price Assurance; XOJET
Z Backscatter Van; AMERICAN SCIENCE &
ENGINEERING INC
Z Portal; AMERICAN SCIENCE & ENGINEERING
INC
Zhuhai Airlines Co., Ltd.; CHINA SOUTHERN
AIRLINES CO LTD
ZUJI; TRAVELOCITY.COM LP
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Hotel Industry Figures, U.S.: 2006-2009 48

ATN: See “Aeronautical Telecommunications Bereavement Fare: A lower fare offered by an

Consulate: A subsidiary office of a foreign Destination Specialist: A person who is certified as

Ecofriendly: See “Ecotourism.” ERSP: Electronic Reservations Service Provider. A

IAWT: International Association of World Tourism. ISA: International Standard Atmosphere.

MN: Magnetic North. Offshoring: The rapidly growing tendency among

PATA: Pacific Asia Travel Association. Rolling-Hub: A cost-cutting system of flight

repaid by the next link down the chain; hence, a VAT

Very Light Jet (VLJ): A type of business jet that is

VLJ: See “Very Light Jet (VLJ).”

WAPTT: World Association for Professional

WATA: World Association of Travel Agents.

World Trade Organization (WTO): One of the

WTO: See “World Trade Organization (WTO).”

WTO (Tourism): World Tourism Organization.

WTTC: World Travel and Tourism Council.

• Corporate mergers, acquisitions and downsizing

• Some of the companies in THE TRAVEL 300 are

• This volume is intended to be a general guide to a

HOW TO USE THIS BOOK

year available to the editors) and typically paid to the

MAJOR TRENDS AFFECTING THE

the fact that the plane is capable of seating 313.

enhanced security and surveillance devices in a

AIRLINE, HOTEL & TRAVEL INDUSTRY

Airline, Hotel & Travel Industry Overview 36

Airline, Hotel & Travel Industry Overview

Source: Plunkett Research, Ltd. Copyright© 2010, All Rights Reserved

Economic Impact of Travel & Tourism in the U.S.:

Year 2009 Impact Statistics Quantity Unit

Travel Expenditures in the U.S.: 1995-2009

Sources: U.S. Travel Association

Air Carrier Traffic Statistics, U.S.: 1981-2009

Revenue Passenger Revenue Freight Overall Available

1981 26,006,304 7,917,192 64,244,767

Source: U.S. Bureau of Transportation Statistics

Air Carrier Traffic Statistics, U.S.: 12 Months Ended April 2010

Source: U.S. Bureau of Transportation Statistics

U.S. Aviation Industry Average Annual

U.S. Mainline & Foreign Flag Air Carrier Enplanements

U.S. Regional Air Carrier Enplanements

U.S. Commercial Air Carriers Air Cargo Revenue Ton Miles

Source: U.S. Federal Aviation Administration (FAA)

Air Travel Price Index, U.S.: 1995-2009

Avg. Annual % Growth

Source: U.S. Bureau of Transportation Statistics

Total Scheduled U.S. International Passenger Traffic, U.S.