September _ , 2019

Dear Respondents,

Good day!

We, the students of Accountancy, Business and Management (ABM) 12-B of

Malabon National High School (MNHS), are currently taking up the course Practical
Research 2. In line with this, we would like to conduct a survey about our research study
entitled: “Management Process of Selected Catering Services in Malabon City: Geared
Towards the Creation of Management Development Program”.

We would like to ask your permission to become one of the respondents in our
study. Rest assured that the data gathered will remain confidential and for academic and
research purposes only. Your participation would highly be appreciated.

Thank you and God Bless!

Sincerely,

The Researchers

Noted by:

Mr. Jester G. de Leon

Research Adviser
 Department of Education
Division of Malabon
MALABON NATIONAL HIGH SCHOOL
Senior High School Department

MANAGEMENT PROCESS OF SELECTED CATERING SERVICES IN

MALABON CITY: GEARED TOWARDS THE CREATION OF
MANAGEMENT DEVELOPMENT PROGRAM
Survey Questionnaire
Part I. DEMOGRAPHIC PROFILE OF THE RESPONDENTS
Direction: Please fill the blanks with the necessary information or check the item that
applies to you.
Name (Optional): __________________________________________
Age: _____
Gender: ( ) Female ( ) Male
Number of years working in catering service: _________________

Part II. ASSESSMENT OF THE TWO GROUPS OF RESPONDENTS ON THE

MANAGEMENT PROCESS OF CATERING SERVICE
Directions: Please put a check (/) on which you select as your level of
assessment on the management process of catering services provided by the
statements below. The rating scale is as follows:
5 – Strongly Agree (SA)
4 – Agree (A)
3 – Moderately Agree (MA)
2 – Disagree (DA)
1 – Strongly Disagree (SDA)

5 4 3 2 1
A. PLANNING
(SA) (A) (MA) (DA) (SDA)
1.The staff were organized
based on their ability to interact
with their customers.
2. A couple of plans were
prepared in case the other plan
fails.
3.The goals were visualized
ahead of time.
4.Writing notes for important
things that must be prioritized.
5.Meeting their personnel to
discuss and hear some
suggestions from them.
6. Goals were made sure to be
fulfilled.
 Department of Education
Division of Malabon
MALABON NATIONAL HIGH SCHOOL
Senior High School Department
A. PLANNING 5 4 3 2 1
(SA) (A) (MA) (DA) (SDA)
7. Plan B was always ready in
case of emergency.
8. Doing assigned tasks in
advanced to avoid rushing at the
last minute.
9. Always sticking to the plan
made.
10. Being punctual.

5 4 3 2 1
B. ORGANIZING
(SA) (A) (MA) (DA) (SDA)
1. Working as organized as they
can.
2. Always working in an orderly
manner.
3. Making sure to avoid mess.

4. Working systematically as a
team in every event they take.
5. Staff always wear elegant
uniform to look good in their
customer.
6. Staff do their work in a well-
mannered way.
7. The manager manages the
business in an organized way.
8. Making preparation for every
event.
9. Coordinating every activity of
their staff efficiently.
10. Always on time.
 Department of Education
Division of Malabon
MALABON NATIONAL HIGH SCHOOL
Senior High School Department
5 4 3 2 1
C. STAFFING
(SA) (A) (MA) (DA) (SDA)
1. Selecting a qualified staff that
suits to the organization.
2. Recruiting a staff that
possesses a good qualities and
traits.
3. Promoting a staff who exerts
an extra effort and doing their
job efficiently.
4. Developing all of the
performances of the staff will
drive to success.
5. Giving a compensation to all
of the staff.
6. Each of the staff should follow
a policy while working within the
business premises.
7. The staff deserves to receive
a reward/bonus.
8. The staff plays a crucial role
in carrying the business' name
and competence.
9. The staff should undergo a
training for experience.
10. Staffing is a vital
management process for it
covers the scope of selecting
appropriate staff prior to the
needs of the business and their
skills and capability as a worker.

5 4 3 2 1
D. DIRECTING
(SA) (A) (MA) (DA) (SDA)
1. Suggesting an appropriate
methods and strategies that
must be done by the staff is the
best way to performed well in
the service.
2. Asking "what" rather than
"who" made a mistake to the
staff when facing an unexpected
situation is a good way to avoid
conflict.
 Department of Education
Division of Malabon
MALABON NATIONAL HIGH SCHOOL
Senior High School Department
D. DIRECTING 5 4 3 2 1
(SA) (A) (MA) (DA) (SDA)
3. Giving motivation to all of the
staff is a good thing to do so that
they will finish their job
effectively.
4. Use to encourage the staff in
exchanging ideas and insights
towards effective practices in
work.
5. Encouraging the staff to
maintain cleanliness and
orderliness of the operation at all
times.
6. Leading all of the staff in their
operation will help to achieve
success.
7. Being a good role model or
manager to others is an useful
way to motivate the staff.
8. Teaching the staff to use all of
the available resources frugally.
9. Making an instructions and
improvement to the operation
will lead to the development of
the service.
10. Requiring the staff to plan for
daily activities and exercises.

5 4 3 2 1
E. CONTROLLING
(SA) (A) (MA) (DA) (SDA)
1. The decisions arrived at by
the managers are timely and
consistent with the plans,
programs and policies of the
service.
2. The system of evaluation is
clearly defined and understand
by the staff.
3. Conduct regular staff meeting
for updates and developments.
 Department of Education
Division of Malabon
MALABON NATIONAL HIGH SCHOOL
Senior High School Department
E. CONTROLLING 5 4 3 2 1
(SA) (A) (MA) (DA) (SDA)
4. Provide immediate and
effective actions on conflicts and
disputes within the services.
5. Make sure that meetings are
held on a regular basis.
6. Monitor activities to ensure
that they are being
accomplished as planned and of
correcting any significant
deviations.
7. Check all of the performances
made by the staff to know if they
are doing great.
8. Comply with essential
organizational rules and policies.
9. Issue memos to make sure
that the policies are
implemented.
10. Make sure that the plans
made are followed by all of the
staff.

Part IV. PROPOSED RECOMMENDATIONS ON THE MANAGEMENT PROCESS OF

CATERING SERVICES
Directions: Please put a check (/) on which you select as best recommendation
on the management process of catering services. The rating scale is as follows:
5 – Highly Recommended (HR)
4 – Recommended (R)
3 – Moderately Recommended (MR)
2 – Less Recommended (LR)
1 – Least Recommended (LTS)

5 4 3 2 1
RECOMMENDATIONS (HR) (R) (MR) (LR) (LTS)
1. The management
should monitor the
performance of the
business from time to
time.
 Department of Education
Division of Malabon
MALABON NATIONAL HIGH SCHOOL
Senior High School Department
5 4 3 2 1
RECOMMENDATIONS
(HR) (R) (MR) (LR) (LTS)
2. The management
should propose an
action plan to be
followed for the entire
year.
3. The management
should prioritize the
improvement of the
management process
in the business.
4. The management
should further assess
the proper supervision
of the staff.
5. The management
should depend their
decisions to the needs
of the staff.
6. The managers and
staff should agree to
one another at all
times.
7. The managers
should give promotion
to the best performing
employees.
8. The management
should prioritize the
improvement of the
employees’
performance.
9. The management
should consider the
suggestions and even
complaints of the
customers with regards
to the performance of
the business.
10. The managers and
staff should help one
another in case of any
problems.

Thank you for answering this questionnaire!

- The Researchers