Job Number (s) PHI-19903-1-QM

Company Name HOLY ANGEL UNIVERSITY

Type of Audit Stage 2
Company Address #1 Holy Angel Avenue, Sto. Rosario St., Angeles City, Pampanga, 2009, Philippines
Sites to be Visited #1 Holy Angel Avenue, Sto. Rosario St., Angeles City, Pampanga, 2009, Philippines
Company Scope Provision of Primary, Secondary, Tertiary, and Higher Education including Campus Support Services
Date Itinerary Prepared 05 March 2019
Date Itinerary Submitted 06 March 2019
Date (s) of Audit 14-15 March 2019 Last revision date (if any)

Standards to be Audited ISO 9001:2015

Other Team Members
Code Holder/ Technical (System Auditors)
Lead Auditor
Expert (Technical Experts)
Audit Team and Roles
(Observers/Witnesses)
Capt. Virginio Aris
Czharina Buaquena Allan Carandang
Raquel Digo

Please note that all times are approximate.

Please ensure that personnel are made available to act as guides and to describe their relevant processes.
Company management/staff attendance at the Opening and Closing meetings is at the choice of the client HOWEVER the appointed Management Representative/Top Management
MUST be present at both meetings or the audit cannot commence or be completed as planned and MAY result in the postponement of the audit which would require rescheduling at a
later date at additional cost
Note for any health and safety management systems audit: Organisations representative shall be required to invite the management legally responsible for occupational health and
safety, personnel responsible for monitoring employees’ health and the employee’s representatives to attend the closing meeting. Justification in case of absence shall be recorded
within the report.

The AJA Registrars Itinerary has been prepared against the current number of declared organisation personnel within the activities and site(s). Details shown within this Audit Plan may
be subject to change (which auditor will updated accordingly), due to employee numbers, sites, scopes and other organisation details becoming updated. This Itinerary has been
submitted prior to the audit visit to provide the organisation with sufficient time to review team members and, if necessary, advise AJA Registrars of any Conflict of Interest, and to
comment, object and prepare for the visit.
The organisation will also need to advise the audit team of any site rules with which they must comply during the audit.
Day 1: 14 March 2019
TIME
BUILDING
(included ORGANIZATIONAL OR ORGANISATION PROCESS DESCRIPTION or DOCUMENTED AUDITOR
start to end
SITE or
FUNCTIONAL UNIT MANAGEMENT SYSTEM ELEMENT
ISO CLAUSE
ALLOCATION What to Prepare
AREA
time)
08:45 Arrival
Opening Meeting against defined AJA Agenda in
Opening Meeting Checklist and:
 Company description of any changes in
the products processes and activities
since the time of the last audit visit

09:00 – Conference  Company description of any changes in

09:15 N/A Czhar
Room the documented Management Systems
since the time of the last audit visit

 Company description of any complaints or

legal non-compliances occurring since the
last audit visiting
 Confirming the objectives of the audit
Audit discussions and review of the
organization’s determination of the context of
the operations and the identification of
Top Management
as defined in the External and Internal Interested Parties as well
Management as the Needs and Expectations arising.
09:15 – Conference
System QMS 2015
09:45 Organization / Top All
Room
Management/ Discussions and review of the organization’s Clause 4, 5, 6
Quality identification of Risk and Opportunities to be
Management addressed by the Management System
Representative
Audit discussion and review of Top
Management’s approach to Leadership
 including review and discussion of the
committed Policy
1. Interview and discussions with area management for
service realization including planning and monitoring
of process and service realization as well as the
identified risk and opportunities and its corresponding QMS 2015
As per
controls / action and its effectiveness. 6.1, 6.2, 6.3, 7.1,
09:45 – 12:00 Registrars 2. Review of data and/or records related to levels of 7.2, 7.3, 7.4, 7.5, Czhar
audit area
performance of the activities involved against 8.1, 8.2, 8.5, 8.6,
expected outcomes 8.7, 9.1, 10.2

3. Review and audit of the levels of training/competence of

staff and implementation of relevant function processes
6.1 Addressing Risk an Opportunities
(SWOT, Review of VMGO, Setting
of Strat Objectives, Setting of
Academic Affairs - Balanced Scorecards, Setting of
1. Interview and discussions with area Actions Programs with PIC)
Tertiary
management for delivery of quality 6.1 6.2 Quality Objectives (Operational
& Graduate
education including planning and 6.2 Plans / Strategic Planning with
Studies/ 6.3 KPIs every December)
monitoring of process and service
Curriculum Review 7.1 6.3 Planning of Changes (Review of
realization as well as the identified risk 7.3
and opportunities and its corresponding 7.4 Plans)
7.5 7.1 Resources (Budget, Procedures,
09: 45 – Mai controls / action and its effectiveness.
12:00 n As per 8.1 Allan Manual, Laboratory Manuals,
audit area 2. Review of data and/or records related to 8.2 Certificate of Calibration, Table of
levels of performance of the activities 8.3 Specs, Strategic and Operational
involved against expected outcomes 8.5
8.6 Planning) People (students thru
3. Review and audit of the levels of 8.7 Admission; faculty and NTP
training/competence of staff and 9.1 based on qualification thru
implementation of relevant function 10.2 Manpower Request, Hiring
processes Procedure and Probationary
Appointment) Infrastructure
(building, office, Campus ++,
Laptop/desktop, printer, office
furniture, vehicles, supplies thru
 Supplies Requisition, Master List
of Measurement Equipment for
Calibration, Certificate of
Calibration, Maintenance
Schedule – all these to serve our
IPs)
7.1.6 Transfer of Knowledge
(Attendance in Seminar and
Conference Matrix, Conduct of
Echo session, Feed backing,
Benchmarking, instructional
guidelines and syllabi, Minutes of
the Meeting, Off-campus Activity
Form, Attendance Sheets,
Clearance)
7.3 Awareness (Vision-Mission, Core
Values, Quality Policy, Quality
Objectives)
7.4 Communication (what, when ,
with whom and how to
communicate)
7.5 Documented Information (Faculty
Manual, Curriculum, Syllabus, Job
Description which are filed,
indexed, controlled and
protected)
8.0 Operational Planning and Control
(Quality Plan)
9.1 Performance Evaluation (Conduct
of Management Review,
Personnel Performance
Evaluation, IQA, Customer
Satisfaction, Survey, SWOT,
Meetings)
 10.2 Non-conformity and Corrective
Action (Review of NCs, Root
Cause Analysis, Action Taken)
1. Interview and discussions with area
management for the delivery of quality
education (holistic development of the
students with academic, social and moral
competence using K-12 Curriculum) including
Academic Affairs – planning and monitoring of process and
QMS 2015
Basic Education service realization as well as the identified 6.1, 6.2, 6.3, 7.1,
09:45 – Mai As per (Primary & risk and opportunities and its corresponding 7.2, 7.3, 7.4, 7.5, Documents the same with
12:00 n audit area Secondary)/ controls / action and its effectiveness. 8.1, 8.2, 8.3, 8.5, Capt. Aris Academic Affairs – College/GS
8.6, 8.7, 9.1,
Curriculum Review 2. Review of data and/or records related to 10.2
levels of performance of the activities
involved against expected outcomes
3. Review and audit of the levels of
training/competence of staff and
implementation of relevant function
processes
1. Interview and discussions with area
management for research and community
extension including planning and monitoring
of process and service realization as well as
the identified risk and opportunities and its
QMS 2015
corresponding controls / action and its 6.1, 6.2, 6.3, 7.1, Documents the same with
09:45 – Mai As per Academic Research effectiveness. 7.2, 7.3, 7.4, 7.5,
12:00 n 8.1, 8.2, 8.3, 8.5, Raquel Academic Affairs – College/GS, if
audit area 2. Review of data and/or records related to
8.6, 8.7, 9.1, applicable
levels of performance of the activities 10.2
involved against expected outcomes
3. Review and audit of the levels of
training/competence of staff and
implementation of relevant function
processes
 University Library 1. Interview and discussions with area Documents the same with
management for provision of varied and Academic Affairs – College/GS, if
accessible library services in support of the applicable
University’s curricular and instructional
programs including planning and monitoring
of process and service realization as well as
the identified risk and opportunities and its QMS 2015
09:45 – As per corresponding controls / action and its 6.1, 6.2, 6.3, 7.1,
12:00 Mai 7.2, 7.3, 7.4, 7.5, Czhar
audit area effectiveness. 8.1, 8.2, 8.5, 8.6,
2. Review of data and/or records related to 8.7, 9.1, 10.2
levels of performance of the activities
involved against expected outcomes
3. Review and audit of the levels of
training/competence of staff and
implementation of relevant function
processes
12:00 – Working Lunch/Lunch Break
1:00
As per
1:15 – 5:00 audit area
Continuation of morning activities ALL
1. Interview and discussions with area management for the hiring
process and training needs identification and evaluation of
training effectiveness as well as the identified risk and
opportunities and its corresponding controls / action and its
effectiveness. QMS 2015
As per Human Resource
3:00 – 5:30 6.1, 6.2, 6.3, 7.1, 7.2, Czhar
audit area Management
2. Review of data and/or records related to levels of performance 7.3, 7.4, 7.5, 9.1, 10.2
of the activities involved against expected outcomes

3. Review and audit of the levels of training/competence of staff

and implementation of relevant function processes
1. Interview and discussions with area management for the user
account management, hardware and software installation; IT
QMS 2015
services monitoring; ID processing; IT system maintenance;
As per Information Technology 6.1, 6.2, 6.3, 7.1, 7.2,
3:00 – 5:30 printing services, web services; network services as well as the Raquel
audit area Systems & Services 7.3, 7.4, 7.5, 8.1, 8.2,
identified risk and opportunities and its corresponding controls /
8.5, 8.6, 8.7, 9.1, 10.2
action and its effectiveness.
 2. Review of data and/or records related to levels of performance
of the activities involved against expected outcomes

3. Review and audit of the levels of training/competence of staff

and implementation of relevant function processes
5:30 – 6:00 Private auditor meeting to review and confirm completion of audit program and to identify any findings to be documented and presented to the company at
the Wrap Up Meeting
6:00 TIME THAT THE AUDIT IS EXPECTED TO BE COMPLETED
Day 2: March 15, 2019
1. Interview and discussions with area management for
Marketing (External service realization including planning and monitoring of
Affairs & Corporate process and service realization as well as the identified risk
Communications) and opportunities and its corresponding controls / action
and its effectiveness. QMS 2015
6.1, 6.2, 6.3, 7.1,
As per audit
09:00 – 12:00 7.2, 7.3, 7.4, 7.5, Czhar
area 2. Review of data and/or records related to levels of 8.1, 8.2, 8.5, 8.6,
performance of the activities involved against expected 8.7, 9.1, 10.2
outcomes

3. Review and audit of the levels of training/competence of

staff and implementation of relevant function processes
1. Interview and discussions with area management for
service realization including planning and monitoring of
Center of process and service realization as well as the identified risk
Kapampangan Studies and opportunities and its corresponding controls / action
QMS 2015
and its effectiveness.
6.1, 6.2, 6.3, 7.1, 7.2,
As per audit Institute for Christian
09:00 – 12:00 7.3, 7.4, 7.5, 8.1, 8.2, Allan
area Formation & Social 2. Review of data and/or records related to levels of
8.5, 8.6, 8.7, 9.1,
Integration performance of the activities involved against expected
10.2
outcomes
International Affairs
3. Review and audit of the levels of training/competence of
staff and implementation of relevant function processes
. Interview and discussions with area management for
service realization including planning and monitoring of
process and service realization as well as the identified risk
and opportunities and its corresponding controls / action
QMS 2015
Finance & Resource and its effectiveness.
6.1, 6.2, 6.3, 7.1, 7.2,
As per audit Management Services Raquel
09:00 – 12:00 7.3, 7.4, 7.5, 8.1, 8.2,
area 2. Review of data and/or records related to levels of
8.5, 8.6, 8.7, 9.1,
performance of the activities involved against expected
10.2
outcomes

3. Review and audit of the levels of training/competence of

staff and implementation of relevant function processes
As per audit Campus Services & Czhar
09:00 – 12:00 1. Interview and QMS 2015
area Development
 discussions with area management for service realization 6.1, 6.2, 6.3, 7.1, 7.2,
including planning and monitoring of process and service 7.3, 7.4, 7.5, 8.1, 8.2,
realization as well as the identified risk and opportunities 8.5, 8.6, 8.7, 9.1,
and its corresponding controls / action and its 10.2
effectiveness.
Capt. Aris
2. Review of data and/or records related to levels of
performance of the activities involved against expected
outcomes

3. Review and audit of the levels of training/competence of

staff and implementation of relevant function processes
12:00 – 1:00 Working Lunch/Lunch Break
QMS 2015
As per 6.1, 6.2, 6.3, 7.1,
Raquel, Capt. Aris,
1:15 – 2:00 audit Continuation of morning activities 7.2, 7.3, 7.4, 7.5,
area 8.1, 8.2, 8.5, 8.6, Allan
8.7, 9.1, 10.2
1. Interview and discussions with area management
for service realization including planning and
monitoring of process and service realization as well
Student Affairs & as the identified risk and opportunities and its
Services corresponding controls / action and its QMS 2015
As per - effectiveness. 6.1, 6.2, 6.3, 7.1, 7.2,
2:00 – 5:00 audit 7.3, 7.4, 7.5, 8.1, 8.2,
area 2. Review of data and/or records related to levels of 8.5, 8.6, 8.7, 9.1,
Allan
performance of the activities involved against expected 10.2
Capt. Aris
outcomes
Raquel
3. Review and audit of the levels of training/competence of
staff and implementation of relevant function processes
1. Interview and discussions with area
management for control of documented
QMS 2015
As per Control of information, both maintained and retained,
6.1, 6.2, 6.3, 7.5.
1:15 – 5:00 audit Documented use of accreditation logo, etc. Czhar
area 9.1, 10.1, 10.2,
Information 2. Review of data and/or records related to
10.3
levels of performance of the activities
involved against expected outcomes
 3. Review and audit of the levels of
training/competence of staff and
implementation of relevant function
processes
1. Interview and discussions with area
management for the conduct of internal audit
activities.
2. Review of data and/or records related to
As per QMS 2015
levels of performance of the activities
1:15 – 5:00 audit Internal Audit Team 9.2, 10.1, 10.2, Czhar
area involved against expected outcomes
10.3
3. Review and audit of the levels of
training/competence of staff and
implementation of relevant function
processes
Audit review and assessment of
implementation and effective performance of
Management review activities as both
required by the Standard and the
Top Management as
As per organization’s own defined process QMS 2015
defined in the
1:00 – 5:00 audit 9.3, 10.1, 10.2, Czhar / All
area Management System 10.3, clause 5
Audit review and assessment of
Organization
recommendations of Management Review
and other activities for actions necessary for
Continual Improvement of the Management
System
5:00 - 5:30 Private auditor meeting to review and confirm completion of audit program and to identify any findings to be
documented and presented to the company at the Closing Meeting
Closing Meeting against the AJA agenda
Confere requirements for Closing Meetings including
5:30 – 6:00 nce the reporting and explanation of any formal N/A Czhar
Room
non-conformances identified during the audit
requiring formal action and response by the
 company and summary of the position
regarding recommendations of the team
leader regarding certified status
18:00 TIME THAT THE AUDIT IS EXPECTED TO BE COMPLETED