Iso9001qualitymanual-1 10 2012

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QUALITY MANUAL DATE : 01/10/2012
CONTENTS
Section No. Description Pages
0.1 Contents 1
0.2 Amendment Record Sheet 1
0.3 Company Profile 1
0.4 Quality Policy and Objectives 1
0.5 Organization Chart 1
0.6 Scope of QMS 1
1.0 Document and Data Control 3
2.0 Control of Quality Records 1
3.0 Quality System 2
4.0 Management Responsibility 2
4.1 Responsibility & Authority 5
4.2 Appointment of MR 1
5.0 Human Resources Management 1
6.0 Contract Review 2
7.0 Design Control 1
8.0 Purchasing 3
9.0 Process Control 2
10.0 Servicing 1
11.0 Product Identification and Traceability 1
12.0 Control of Customer-supplied product 1
13.0 Handling, Storage, Packaging, Preservation and Delivery 2
14.0 Control of Inspection, Measuring and Test equipment 2
15.0 Internal Quality Audits 1
16.0 Inspection and testing 2
17.0 Inspection and Test status 1
18.0 Control of Nonconforming product 2
19.0 Statistical Techniques 1
20.0 Corrective and Preventive action 2
Refers to ISO 9001 : 2008 Prepared By Approved By:

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AMENDMENT RECORD SHEET
Sl Rev. Date Details Section No. Page No.

No. No.

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COMPANY PROFILE
BMR HVAC Ltd. is situated at Plot No. D-77, MIDC, Ranjangaon,

about 60 km’s from Pune, Maharashtra State in India. This is a Bagla Group
company.
BMR HVAC Ltd. is previously known as Aurangabad Motor

Manufacturers Pvt Ltd. before 1st Sept 2012.
BMR HVAC Ltd. started its Project Work on 19th Sept 2010 and
successively started commercial production on 31st Mar 2011 of Wire
Condenser.
BMR HVAC Ltd. has got a good strength of competent employees

who by their collective effort produce the best Quality Products.
BMR HVAC Ltd. Ranjangaon is presently Manufacturing & Supplies

for Condensers & AMT to Videocon Group, Haier Appliances & LG
Electronics Of India Limited.
Bagla Group is having its presence in Automobiles, Home appliances

components and speciality fasteners,Industrial motor shaft segments. It
caters to major OEM like Bajaj auto, TVS-Lucas, Piaggio, Lumbardini,
Kalyani Brakes, Crompton Greaves, Whirlpool, LG, Videocon ,Kenstar
,Frigoglass,Whirlpool Mexico & Europe.
Major manufacturing activities covers : Manufacturing of

refrigeration components mainly WOT condensers,Anti Moisture Tube,Frost
Free Condenser, Skin Condenser.Suction & Discharge Line,Roll Bond
Evaporator,Drier,Fasteners ,Pressure Die-casting, Gravity Die-casting,
Wheels and Brake assembly for two wheelers, Electrical components like
magnetos, relays and flashers..

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QUALITY POLICY
WE ARE COMMITTED TO ENHANCE CUSTOMER
DELIGHT THROUGH :
 Consistent Supply of Quality Products
 Continual Improvement in the Effectiveness of
Quality Management System
 Motivation of employees by Providing Healthy
Environment
.
UNIT QUALITY OBJECTIVES
 Maintain Excellent house keeping to provide

healthy working conditions
 Cost Reduction By Controlling Reworks and

Rejection
 Maximum Production Through Optimum

Utilization of Available Sources
 Training of Employee’s to make them Quality

conscious and Educate them about their role
in the Quality Management System
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Refers to ISO 9001: 2008 Prepared By: Approved By

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SCOPE OF QUALITY MANAGEMENT SYSTEM :
MANUFACTURERS OF REFRIGERATION PRODUCTS LIKE

WIRE ON TUBE CONDENSERS & ANTI MOISTURE TUBE /
HEAT LOOP TUBE CONDENSERS ASSEMBLY.
EXCLUSIONS :
Clause NO. 7.3 (DESIGN & DEVELOPMENT)

This clause is Not Applicable, as the company is not design
responsible for the condenser & AMT assemblies it manufacture

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DOCUMENT AND DATA CONTROL
1.0 Purpose:
To establish a quality system including documented procedures to control

all documents and data that relate to the requirements of the International
standard.
2.0 References:
Procedure for MR Office (P-01)
3.0 Responsibility :
MR shall be responsible for overseeing that systems for document and

data control are implemented. Deputy MR shall be responsible for issue
of controlled documents and maintaining document distribution.
4.0 Procedure:
4.1 General :
All documents and data that relate to the requirements of this international
standard and which form part of the company’s documentation structure
(refer section 2) such as quality manual, quality system procedures, quality
plans, work instructions etc. as well as documents of external origin such
as Indian and International standards for material specifications, testing,
calibration etc. , customer drawings/specifications shall be brought under
the purview of document control as described below.
Control of documents and data in the electronic media i.e. computer shall
be done by means of password protection for access and change as well as
installation of anti-virus software to prevent corruption/damage to such
documents and data.
4.2 Document approval and issue:
The documents shall be reviewed and approved for adequacy by authorized

personnel prior to issue. Master lists identifying the current revision status of
documents shall be established and be readily available to preclude the use of
invalid and/or obsolete documents.
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Refers to ISO 9001: 2008 Prepared By Approved By:

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Customer drawings or specifications, national/international standards, JBC

drawings, standards, work instructions, procedures, manual etc. shall be kept
updated and the current issues distributed to appropriate functional areas as
well as subcontractors where operations essential to the effective functioning
of the quality system are performed.
Obsolete documents shall be immediately withdrawn from all distributed

areas upon issue of revised documents. If obsolete documents are retained
for legal and/or knowledge preservation purpose, they shall be duly
identified as such.
4.3 Document Changes:
Changes to documents shall be reviewed and approved by the same

authorities who have performed the original review and approval, unless
specifically designated otherwise. Nature of changes made to all
documents shall be duly identified in the document itself or in amendment
history records.
Refers to ISO 9001: 2008 Prepared By: Approved By:

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SYSTEM FOR DOCUMENT
NUMBERING, APPROVAL AND RVISION
Sr. Document Type Numbering Example Prepared Approving

System By Authority
Quality Policy C.M.D

1.
M.R. COO
2.
Quality Manual Section No.
Quality system P-Dept. or Concerned COO

P-CTR
3. Procedures Function code
P-QA
HOD/ In charge
Documents D/MR/01 Concerned HOD

4. D / Dept. code / Concerned
S.No. In charge
WI/PROD/01 Concerned HOD

Work WI/Dept. code / Concerned
5. Instructions S.No. In charge
CP/CON
Control plans CP (or) PFC / PFC/AMT HOD - QA COO
6. & Process flow Product code
charts
PS-Section Concerned HOD - QA
Process PS-W/01
7. code – S.No. PS-WC/01 In charge
monitoring sheets
F/QA/01
8. Record Formats F-Dept. code – F/PROD/01 Concerned Concerned HOD
S.No. In charge

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CONTROL OF QUALITY RECORDS

1.0 Purpose:
To establish and a quality system for control of quality records including

documented procedures for identification, collection, indexing, access, filing,
storage, maintenance and disposition (DISPOSAL) of quality records.
2.0 References:
2.1 Procedure for MR Office ( P-01)
MR shall be overall responsible for ensuring control of quality records

throughout the company. The concerned HOD’s, Engineers and Supervisors
and other designated personnel shall be responsible for control of quality
records as assigned.
4.0 Procedure:
Quality records shall be maintained to demonstrate conformance of

specified requirements and the effective operation of the quality system as
defined in the quality procedure. The records shall be stored and retained
in files and racks in such a way that they are readily retrievable and
damage or deterioration and loss is prevented.
All quality records shall be referred in quality system procedures and their
retention times defined in the same. Review of quality records shall be
done periodically and those quality records which have exceeded their
retention period shall be suitably disposed off. Where agreed
contractually, quality records shall be made available for evaluation by
the customer or the customer’s representative for an agreed period.
Records stored in electronic media shall be password protected and shall
be retained for specified period by means of taking back-up copies.
Disposal of such records shall be done by means of deleting them from
computer as well as from storage floppies after the retention period.

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QUALITY SYSTEM
1.0 Purpose :
To establish and document a quality system addressing the requirements

Of ISO 9001:2008 (clause 4.2) as a means of ensuring that product
conforms to specified requirements.
2.0 References:
2.1 Procedure for CFT (P-02)

2.2 All other quality system procedures
MR shall be overall responsible for establishing and maintaining quality

system as per ISO 9001 requirements. CFT members are jointly
responsible for quality planning activities.
3.0 Procedure:
4.1 Quality manual :
The quality manual shall describe the company’s approach and shall
assign responsibility in meeting the requirements Of ISO 9001:2008. It
also shall include the company’s quality policy and objectives, company
profile, responsibilities and authorities of key personnel and shall also
make reference to departmental quality system procedures thereby
outlining the structure of the documentation used in the quality system.
4.2 Quality system procedures :
These procedures shall be prepared consistent with the requirements of

international standard and the company’s stated quality policy. These
procedures shall be dependent upon the complexity of work, the methods
used, skills and training needed etc. These procedures shall make
reference to Work Instructions/Inspection standards & documents that
define how an activity is performed. It shall also make reference to quality
records and their retention period.

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4.2.1 Work Instructions & Documents :
Work Instructions shall be made in order to supplement the procedures to

define how an activity is performed describing the details of work
involved. Quality documents such as inspection standards, master lists etc,
shall be made for description of process control, inspection , testing,
calibration methods etc. and/or for serving as reference for performing and
implementing activities outlined by the procedures.
4.2.2 Quality Records:
Quality records shall be maintained to fulfill contractual obligations and

for providing objective evidence of quality system compliance. They may
be in company designed or customer-prescribed format.
4.3 Quality Planning:
Quality planning shall be done at the time of new product/process

introduction as per documented procedures. It shall define and document
how the requirements of quality will be met and be consistent with all the
requirements of the quality system. The following activities shall be
considered;
a) the preparation of inspection standards/specifications/work
instructions
b) Identification and acquisition of any controls, processes, equipment
including Inspection, Measuring and Test Equipment, fixtures,
resources and skills that may be needed to achieve the required quality.
c) ensuring the compatibility of production process, inspection and test
procedures and documentation
d) the identification of suitable verification at appropriate stages in the
realization of the product
e) identification and preparation of quality records

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MANAGEMENT RESPONSIBILITY
1.0 Purpose:
To establish a system for fulfilling requirements of management

responsibility as per ISO 9001:2008 (clause 4.1) and to define the
company’s approach towards the same.
2.0 References:
2.1 Procedure for MR Office (P-01)
The company’s top management and all management review committee

members. MR shall be responsible for implementation and co-ordination
of related activities.
4.0 Procedure:
4.1 Quality Policy:
The company’s quality policy statement and Quality objectives are

included in Sec 0.4 of this manual which is relevant to the company’s
goals and the expectations and needs of its customers. The Management
Representative shall ensure that this policy is understood, implemented
and maintained at all levels of the organization.
4.2 Organization:
4.2.1 Responsibility and Authority:
The organization chart is defined in section 0.5 of this manual.

The responsibilities and authorities of management personnel are defined
in sec 4.1 of this manual.

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4.2.2 Resources:
The resource requirements shall be identified by the concerned
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departmental in-charges to provide adequate resources including the

assignment of trained personnel as defined in the company’s training
procedure for management, performance of work and verification
activities. The resource requirements shall be reviewed in the
management review meeting and planning of resources shall be decided.
4.2.3 Management Representative :
The company shall appoint a member as Management Representative
(hereafter referred as MR) whose responsibilities include;
a) Coordination and guidance in preparation of Quality system
documentation for all concerned.
b) Ensuring effective implementation of documented system through the
following:
 Training to all concerned on quality system requirements.
 Planning and conducting internal quality audits
 Conducting management reviews
 Reporting the performance of quality system to management for
review.
c) Liaison with external agencies like certification bodies etc. and with
new customers for understanding their specific quality system
requirements.
d) Maintaining, updating and issuing of various records, documents,
master lists as per laid down quality system.
The company shall also appoint a deputy MR who will assist MR in all the
above activities and shall also be directly responsible for the same in the
absence of MR.
4.3 Management Review:
The suitability and effectiveness of the on going quality system implementation
shall be reviewed Half yearly by the management committee, headed by COO and
comprising of relevant personnel from all functions. Records of such management
reviews shall be maintained which includes agenda points as Results of Audits,
Quality policy & Objectives, Customer feedback, process performance & product
conformity, status of CAPA & continual improvement, any new customer
requirement, calibration, etc.
Refers to ISO 9001 : 2008 Prepared By: Approved By

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RESPONSIBILITIES & AUTHORITIES:

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1. COO :
Responsibilities:
a) To set the organizational goals and to provide adequate resources and

training to achieve the set goals
b)
Joint Authorities:
a) To Approve Quality Policy and Objectives

b) To Approve Quality Manual & QMS Procedures
c) To appoint the Management Representative
d) To approve resource requirements.
e) To approve new subcontractors for supplies.
2. Operational Manager (PH) :
Responsibilities :
a) Overall responsible for all marketing & manufacturing operations.

b) To provide guidance in planning for production & purchases as per
customer schedules and intimate changes if any to all concerned.
c) To ensure control and monitor manufacturing processes as per the laid
down quality system.
Authorities :
a) To approve inquiry reviews and quality planning activities.
b) To approve purchase plans & purchase orders
c) To approve product deviations if any.

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3. M.R.:
Responsibilities & Authorities :

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a) Management Representative of the company and overall responsible for

ensuring that quality system documentation is being implemented and
maintained at all areas of operation
b) To issue controlled documents to appropriate functions
c) To organize for the conduct of internal quality audits in a planned manner in
order to verify compliance of quality activities and their related results and
their effectiveness.
d) To conduct regular management reviews to verify the effectiveness of
implementation of quality system in achieving the company’s stated quality
policy and objectives.
e) To initiate corrective/preventive actions on process non conformities and
problems observed in other supporting services on the basis of data analysis
f) Quality cost analysis, target setting and related actions.
g) To carry out contract review for new products as well for repeat orders
i) Team leader of the Cross functional team and responsible for organizing and
overseeing execution of new part development and other quality planning
activities
j) Overall responsible for supplier quality improvements and supplier audits
k) Analyze the manufacturing changes, technology development, training needs
of all the personnel etc.
l) To prepare the unit’s Quality Manual and approve Quality system procedures
m) To verify effectiveness of corrective/preventive actions taken on process non
conformities and other supporting services
4. MANAGER Q.A. :
Responsibilities & Authorities:

a) To provide assistance and timely feed back to MR in activities related to
quality system.
b) To document control plans, process control standards, work instructions and
testing instructions process sheets and specifications and review them for
changes as and when required.

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c) To participate in quality planning activities and to coordinate

d) implementation of engineering changes.
e) To analyze and investigate non-conforming products at all stages as well as
customer complaints.
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f) To identify root causes of non conformances and initiate corrective actions as

well as to coordinate implementation of corrective actions determined.
g) To Identify and improve the measurement and statistical techniques
h) To calibrate internally or arrange for external calibration of all Inspection,
Measuring and Test Equipment & to maintain their calibration status
i) To authorize disposition of nonconforming products at all stages
j) To verify effectiveness of corrective actions taken for internal non

conformances, supplier non conformances as well as customer complaints.
k) To approve GIN’s as well as returnable/non returnable challans.
l) To approve Inspection standards, process sheets, specifications, work
instructions, master lists and formats.
5. PURCHASE INCHARGE :
a) Planning for purchases as per production and customer schedule requirements

b) Vendor evaluation and selection
c) To oversee storage, handling and delivery activities
d) Performance monitoring of suppliers and taking necessary corrective actions.
e) Ordering and scheduling

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7. PRODUCTION MANAGER (HOD):

a) Execute assembly and crimping production in order to achieve daily &
monthly targets
b) To monitor compliance to laid down process sheets and standards in
production areas
c) Overall responsible for housekeeping and safety of all employees in shop
floor.
d) To perform patrol inspection as per specifications/standards and identify non
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conformances if any and analyzing same on regular basis

e) To control packaging and packing as per the standards/work Instructions.
f) To coordinate for timely dispatch of products to customers.
g) To verify maintenance of production equipment and machinery as planned
and to maintain related records
8. PRODCUTION ENGINEER :

a)Overall responsible for executing production as per plan
b)Ensuring availability of proper tools, equipment,
c)Maintaining product traceability throughout the process till packing stage
d)Process validation for new or changed product / process as per guidance from
Prod HOD / QA HOD
9. QA ENGINEER :

a) To conduct and verify inspection and testing of materials at incoming stage as
well as prior to dispatch as per control plans
b) To oversee conduct of in-process inspection activities as per control plans and
process control standards.
c) To oversee identification and inspection status of products at all stages
d) To monitor performance of suppliers and report it to Manager QA.
e) To identify and evaluate non conforming products at in coming and final
stages
f) To maintain inspection, testing and non conformance records.

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8. STORES & DESPATCH IN-CHARGE:
Responsibilities:
a) To control receipt and issue of materials from stores by means of maintaining

stock ledgers, issue slips etc.
b) To raise GIN’S and forward them to accounts after QC verification
c) To maintain systems in proper handling and storage of materials in order to
avoid their deterioration, damage or loss
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d) To periodically take stock reports and assess materials in stock for their
condition
e) To execute cutting production as per plan and schedule in order to meet daily
and monthly targets
f) To maintain stocks of finished goods.
g) To raise returnable/ non returnable challans as required and maintain stocks of
job work subcontractors.
9. MAINTENANCE INCHARGE :
a) To carry out preventive maintenance activities of all machinery and

equipment at planned intervals. To establish maintenance checklists by
identifying maintenance checkpoints
b) To attend to breakdowns and other problems and maintain machine history
records
c) To monitor machine breakdown time on a monthly basis and report to MR
Note:
1. The responsibilities of other designated personnel shall form part of
responsibilities of higher authorities to whom they directly report to.

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HUMAN RESOURCES MANAGEMENT
1.0 Purpose:
To establish and maintain a quality system for the company’s

Competency, Training & Effectiveness Evaluation of all employees.
2.0 References:
2.1 Procedure for HR Office (P-06)
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HR Incharge shall be responsible for implementation of system of
training and related activities.
4.0 Procedure:
The Company shall establish and maintain documented procedures for

identifying the training needs and provide for the training of all personnel
performing activities affecting quality. The training needs of all personnel
performing activities affecting quality shall be annually reviewed.
Training shall be conducted on the identified training needs to concerned

personnel by suitable faculty as per plan and schedule as defined in the
procedures.
Personnel performing specific assigned tasks such as special process

operations etc. shall be qualified on the basis of appropriate education, training
and/or experience, as per criteria defined in procedure for process control.
Individual training records shall be maintained for all employees.
4.1 Training Effectiveness
Training effectiveness shall be reviewed periodically through appraisals/audits

of performance, pre and post testing etc. as found appropriate as defined in
procedure.

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CONTRACT REVIEW
1.0 Purpose :
To establish a quality system for contract review and for the coordination
of related activities.
2.0 References:
2.1 Procedure for CFT (P-02)

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Manager Development shall be responsible for pre-contract review
activities. He shall review all customer inquiries and obtain approval from
Plant Head. Plant Head shall be responsible for post contract review and
order amendment review activities.
4.0 Procedure:
4.1 Review:
Inquiries from customers shall be reviewed using pre-contract review

checklists to ensure the following;
a) the requirements are adequately defined and documented;

b) the company has the capability to meet the inquiry requirements
. c) requirements of verbal inquiries are agreed to before their
acceptance
Clarifications if any, are obtained from customers during review and if the
review indicates suitability, the customer confirmed accordingly.

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Orders and monthly delivery schedules from customer shall be

reviewed to ensure the following :
a) the company has the capability to meet the order/schedule

requirements.
b) any differences between the order requirements and those in the

inquiry are resolved
Records of such reviews shall be maintained. Appropriate channels for

communication and interfaces with the customer’s organization in these
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contract matters shall be established at the pre-contract review stage.

4.2 Amendments to Contract:
All order amendments shall be reviewed for feasibility etc. In case of engineering
changes, engineering change notes shall be raised to concerned departments and
necessary changes to equipment, tooling, materials, specifications etc. are timely
undertaken in order to incorporate the change.
Any other nature of amendment shall be reviewed for its suitability before
acceptance and the same transferred to concerned functions and the related
records maintained.

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DESIGN CONTROL
This clause is Not Applicable, as the company is not design responsible

for the condenser & AMT assemblies it manufacture.
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PURCHASING
1.0 Purpose:
To establish a quality system for purchasing including documented

procedures to ensure that purchased product conforms to specified
requirements.
2.0 References:
2.1 Procedure for Purchasing & Stores (P-05)
Purchase Incharge shall be overall responsible for Purchasing activities.

Plant head shall be the approving authority for inclusion of new
subcontractors. Manager QA shall be responsible for supplier performance
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monitoring.
4.0 Procedure:
4.1 Evaluation of subcontractors:
New subcontractors of all types including service providers shall be

evaluated by means of assessment of their facilities or obtaining details
and shall be selected on the basis of their ability to meet the specified
material, quality, quantity or service requirements.
Those subcontractors who have been supplying at time of establishment of

the quality system shall be termed approved based on their past
performance.
The type and extent of control exercised over the subcontractors shall be
as follows :
a) Supplier quality rating shall be done on a monthly basis for raw, BOP
and packing material subcontractors based on results of receiving
inspection and appropriate actions initiated based on the performance.

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b) Raw material subcontractors shall be required to submit material test

certificates along with each lot of supply otherwise external testing
shall be done from approved testing agencies at frequencies defined in
purchasing procedure.
c) All jobs of service providers such as calibration certificates, material

test certificates etc. shall be duly verified for satisfactory completion
of job meeting all specified requirements.
The quality records of approved subcontractors such as registration forms,

quality rating reports, material test certificates, inspection reports etc. shall be
maintained by concerned personnel as per documented procedures.
4.3 Purchasing Data:

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Purchase planning shall be done consistent with customer schedules and
production plan (refer sec 9). Bill of materials shall be documented and
referred to for this purpose.
Purchase orders shall be raised on approved subcontractors which shall

either contain or make reference to documents such as drawings,
specifications which shall be issued to subcontractors.
The purchasing data consisting of purchase order, drawings etc. shall

clearly describe the product ordered including;
a) the type, grade or any precise identification

b) applicable specifications, relevant technical data etc.
The purchase orders / drawings/ specifications etc. shall be reviewed and

approved by authorized personnel for adequacy of the specified
requirements prior to release.
Where open purchase orders are raised, monthly delivery schedules shall
be raised to subcontractors as per purchase plan requirements for quantity
and timing.

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4.4 Verification of purchased product:
The company shall verify the products after job work at the
subcontractor’s premises by means of deputing the company’s
representative at subcontractor end for performing inspection and
subsequent release of job worked material and the related records
maintained. The method of product release and verification arrangements
shall be suitably specified in purchase/job orders.
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PROCESS CONTROL
1.0 Purpose:
To establish a quality system for identifying and planning production

processes, which directly affect quality, and to ensure that these processes are
carried out under controlled conditions.
2.0 References:
2.1 Procedure for Production & Despatch (P-03)
Production Incharge shall be responsible for production planning and ensuring

control over all processes as per process control documentation & procedures..
Maintenance Incharge shall be responsible for machine maintenance
activities.
4.0 Procedure:
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Production shall be carried out as per production plan which shall be done
monthly on the basis of customer schedules & stock levels. All
production processes shall be carried out under controlled conditions.
The controlled conditions shall include the following;
a) Documented procedures and work instructions defining the manner of

production for all shops covering entire plant
b) Use of suitable production equipment as identified by shop floor

documentation and a congenial working environment.
c) Compliance with reference standards/codes, control plans and/or

documented procedures
d) monitoring and control of suitable process parameters and product

characteristics as identified by the control plan

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e) criteria for workmanship, which shall be stipulated in the clearest

practical manner by means of sketches in process sheets and/or
reference/limit samples
f) planned preventive maintenance and immediate break down

maintenance of equipment to ensure continuing process capability
For Special processes such as spot welding, pretreatment and painting

process validations are carried out whenever there are process / product
additions or changes. Operator qualification criteria shall be documented
and periodic qualification carried out for spot welding operators.
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SERVICING
This clause is not applicable to the operations of the company as the

company does not provide after sales service or warranty for the
condenser & AMT assemblies it manufactures.
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PRODUCT IDENTIFICATION AND TRACEABILITY
1.0 Purpose:
To establish a quality system for identifying the product by suitable means

from receipt and during all stages of production and delivery.
2.0 References:
Stores In-charge shall be responsible for maintaining product

identification & traceability in receipt stores and in cutting section.
Production Incharge, supervisors & operators shall be jointly responsible
for the above during crimping, assembly and dispatch stages.
4.0 Procedure:
4.1 Incoming materials shall be identified by means of supplier packing slips or

company tags as well as storing them in pre-designated areas.
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4.2 After cutting, the parts shall be identified by means of identification tags
clearly indicating part name, spool no. etc. which shall be carried forward
to other operations.
4.3 In addition to the above, parts shall be identified by master samples at

various stages. Assembly shall be done in a line flow as per the production
plan.
4.4 Material at packing stage shall be identified by means of packing stickers.

Non conforming materials shall be identified by means of suitable tags as
referred under section 17.
4.5 Where traceability is a specified requirement by the customer, it shall be

maintained by means of identifying parts with lot no., vendor code,
manufacturing month & date etc. as per customer requirements.

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CONTROL OF CUSTOMER SUPPLIED PRODUCT
This clause is not applicable since the company does not process or use any
customer supplied product. However, this clause shall be reviewed and suitably
incorporated into the quality system as when any such contractual requirement
arises for use or processing of customer supplied product.
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HANDLING, STORAGE, PACKAGING, PRESERVATION AND DELIVERY
1.0 Purpose:
To establish a quality system for handling, storage, packaging preservation

and delivery of product.
2.0 References:
2.1 Procedure for Purchase & Stores (P-05)

Stores in-charge shall be responsible for handling, storage and

preservation of in-coming materials. The concerned HOD’s & shop in-
charges shall be responsible for handling, storage and preservation of
products in their respective areas of operation. Production Incharge shall
be responsible for packaging and delivery.
4.0 Procedure:
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4.1 General :
Documented procedures shall be established and maintained for handling,

storage, packaging, preservation and delivery of product as referred above.
4.2 Handling :
Handling of materials shall be done in proper bins, racks, stands etc. and
by usage of equipment such as trolleys, conveyors etc.. so that product
is prevented from damage or deterioration. The methods of handling shall
be periodically reviewed during management review meetings and actions
implemented accordingly.

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4.1 Storage :
The company shall use designated areas for storage of products from
receipt through delivery stage in order to prevent damage or deterioration
of products. The areas shall be defined in the plant lay out and shall be
earmarked as defined in the procedure.
The company’s system for receiving incoming materials shall consist of

gate entry, followed by verification of supplier documents against delivery
schedule and raising GIN accordingly followed by inspection and
updating of stock ledgers. In addition to the above, it shall also include
receipt of customer returned materials and records shall be maintained.
Issues shall be made through issue slips and on the basis of first in first out
(FIFO) as applicable. Stock reports shall be taken on a monthly basis for
production and procurement planning purposes.
In order to detect deterioration, the condition of products in stock shall be
assessed on a monthly basis.
4.1 Packaging :
To ensure conformance to specified requirements, the company shall control
packing, packaging and marking processes as well as the materials used to
the extent necessary. The control shall include establishment and
maintenance of packaging standards, incoming inspection of packaging
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materials, packaging evaluation during new part development etc.

4.5 Preservation :
Methods for preservation and segregation of product when the product is
under the company’s control shall be applied. The methods shall include
issue of materials on FIFO basis, application of rust preventive oil on bare
surface materials, expiry date indication for shelf life items in stores in
order to prevent their issue after the expiry date.
4.6 Delivery :
The company shall arrange for the protection of the quality of products
after final inspection and test by means of proper packing and packaging.
This protection shall be extended to include delivery to destination
where contractually specified by the use of either company owned
transport or approved transporters.

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CONTROL OF INSPECTION, MEASURING AND TEST EQUIPMENT
1.0 Purpose:
To establish a quality system to control, calibrate and maintain inspection,

measuring and test equipment to demonstrate the conformance of product
to the specified requirements.
2.0 References:
2.1 Procedure for Quality Assurance (P-04)
Manager Q.A. shall be overall responsible for implementation of quality

systems for control of inspection, measuring and test equipment.
4.0 Procedure:
4.1 General :
Documented procedures shall be established and maintained to control,
calibrate and maintain IMTE used by the company to demonstrate the
conformance of product to the specified requirements. The IMTE shall be
used in a manner which ensures that the measurement uncertainty is known
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through calibration certificates and is consistent with the measurement
capability.
There are no test software or comparative references such as test hardware
used in the company for inspection purposes.
Where the availability of technical data pertaining to IMTE is a specified
requirement such data shall be made available, when required by the
customer or their representative, for verification that the IMTE is
functionally adequate.
4.2 Control Procedure :
The company ‘s control procedure for IMTE shall include the following:
a) Selection of appropriate inspection, measuring and test equipment that is

capable of the necessary accuracy and precision on the basis of
measurements to be made and the accuracy required.

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b) Identification of all IMTE that can affect product quality and calibration and
adjustment of them at prescribed intervals or prior to use, against certified
equipment having a known valid relationship to internationally or nationally
recognized standards. Where no such standards exist, the basis used for
calibrations shall be documented.
c) Definition of the process employed for the calibration of IMTE including

details of equipment type, unique identification, location, frequency of
checks, check method, acceptance criteria and the action to be taken when
results are unsatisfactory.
d) Identification of IMTE with calibration stickers/labels to show the

calibration status.
e) Maintenance of calibration records i.e. internal as well as external

certificates of all IMTE.
f) Assessing and documenting the validity of previous inspection and test

results when the IMTE is found to be out of calibration.
g) Ensuring that the environmental conditions are suitable for the calibrations,
inspections, measurements and tests being carried out.
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h) Ensuring that the handling, preservation, storage of inspection, measuring and
test equipment is such that the accuracy and fitness for use are maintained by
means of appropriate work instructions, training and facilities.
i) Safeguarding IMTE from adjustments which would invalidate the calibration

setting as applicable.
4.3 IMTE Records :
The calibration records of all IMTE including gages shall include :

a) Revisions following engineering changes ( if appropriate)
b) Any out of specification readings as received for calibration
c) Statements of conformance to specification after calibration
d) Notification to the customer if suspect material or product may have been
shipped as identified during calibration of IMTE.

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INTERNAL QUALITY AUDIT
1.0 Purpose:
To establish a quality system including documented procedures for

planning and implementing internal quality audits to verify whether
quality activities and related results comply with planned arrangements
and to determine the effectiveness of the quality system.
2.0 References:
2.1 Procedure for MR Office (P-01)
3.0 Responsibility
MR shall be responsible for the establishing and implementing system for

internal quality audit covering all functions in the company.
4.0 Procedure:
Internal quality audits shall be scheduled (Twice in a year) on the basis of

the status and importance of the function/department to be audited as
identified by means of evaluation and/or past performance. Audits shall
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be carried out by personnel independent of those having direct

responsibility for the function/department being audited. The audit
program/schedule shall identify the auditee, auditor, department/function
to be audited and the applicable clauses of ISO 9001:2008.
The results of audits shall be recorded in the form of observations and non
conformity report and brought to the attention of the personnel having
responsibility in the area audited. The concerned personnel shall take
timely corrective action on non conformities found during the audit.
Follow-up audits shall be conducted by concerned auditor and/or MR in
order to verify and record the implementation and effectiveness of the
corrective action taken.
The results of internal quality audits shall be taken as an input to the
Management Review activities and shall be reviewed in MR meetings and
appropriate actions decided based on the same.

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INSPECTION & TESTING
1.0 Purpose:
To establish a quality system for inspection and testing activities in order

to verify that the specified requirements for the product are met.
2.0 References:
Manager QA shall be overall responsible for establishing and revising

control plans, inspection standards and process control documents. QA
Engineers shall be responsible for carrying out inspection and testing
activities at all stages..
4.0 Procedure :
4.1 General :
Documented procedures shall be established and maintained for inspection
and testing activities, to assure customers that products conform and have
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been verified to specified requirements. All required inspection & testing

activities shall be detailed in documented inspection standards etc. and the
related records shall be referenced in documented procedures.
4.2 Receiving Inspection:

The incoming product shall not be used or processed until it has been
inspected or otherwise verified as conforming to specified requirements
(except in the circumstances described in 4.2.2) Verification of
conformance to the specified requirements shall be in accordance with the
respective incoming inspection standards.
4.2.1 In determining the amount and nature of receiving inspection, the amount
of control exercised at the subcontractor’s premises and the recorded
evidence of conformance provided such as subcontractor inspection report
and/or material test certificates etc shall be given consideration and
accordingly inspection standards/control plans shall be documented..

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4.2.2 Where incoming product is released for urgent production purposes prior
to verification, it shall be done under prior approval as per documented
procedures. Such products shall be positively identified and recorded in
order to permit immediate recall and replacement in the event of non
conformity to specified requirements.
4.3 In-process Inspection:

The products shall be inspected as per respective part control plans in
conjunction with process work instructions/process sheets/process control
standards. The products shall be held until the required inspection and
tests have been completed and the inspection reports verified and the
inspection and test status of products duly identified, except when the
product is released under positive-recall procedures (refer 4.2.2). Release
under positive recall shall not preclude the inspection & testing as per the
process sheets..
4.4 Final Inspection and Testing:

Final inspection shall be carried out in accordance with control plan
in order to complete the evidence of conformance of the finished product
to the specified requirements.
The final inspection standard shall specify the inspection and
tests required. It shall be ensured that all such inspection and tests,
including those specified either on receipt of product or in-process have
Page2
been carried out and that the results meet specified requirements.
No product shall be dispatched until all the activities specified in the
final inspection standard have been satisfactorily completed and the
associated reports are available and authorized.
4.5 Inspection and Test Records:

Inspection records shall be established and maintained which provide
evidence that the products have been inspected and/or tested. These
records shall show clearly whether the product has passed or failed
according to the defined acceptance criteria. The procedure for control of
non-conforming product shall apply to the products that fail to pass any
inspection and/or test.
Only authorized personnel shall release product at all stages and the
related inspection and test records shall identify the inspection authority
responsible for the release of the product by name and designation.

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INSPECTION AND TEST STATUS
1.0 Purpose:
To establish a quality system for identifying the inspection and test status
of product by suitable means in order to indicate the conformance or
nonconformance of product with regard to inspection and test performed.
2.0 References:

QA Engineers and production supervisors shall be jointly responsible for

implementation of inspection and test status system in their respective
areas of operation.
4.0 Procedure:
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The identification of inspection and test status shall be maintained from
receipt through delivery stages as per documented procedure. Colored
areas/tags/bins shall be used for identifying the inspection and test status .
It shall be ensured that only product that has passed the required
inspections and tests or released under an authorized concession as per the
inspection and testing procedure is dispatched or used.

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CONTROL OF NON CONFORMING PRODUCT

1.0 Purpose:
To establish a quality system for control of products that do not conform to

specified requirements in order to ensure that such products are prevented
from unintended use.
2.0 References:

Manager QA shall be overall responsible for implementation of procedures

and other requirements for control of non conforming product. Concerned
shop incharges/operators & QA engineers shall be responsible for identifying
& documenting non conforming products at all stages.
4.0 Procedure:
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4.1 General :
Documented procedures shall be established and maintained for control of
non conforming product. The control shall provide for
a) identification as per the system for inspection and test status
a b) documentation by means of recording in respective inspection
reports
b c) evaluation by concerned authority for nature and criticality and
based
c on the same
e) segregation ( when practical)
f) disposition of non conforming or product and
g) for notification to the functions concerned as found appropriate as per
documented procedures.
4.4 Review and Disposition of Non conforming Product :

Production Supervisors shall be authorized for disposition of
nonconforming product at their concerned areas. Manager QA shall be
authorized for scrap movement.. The review of nonconforming product
shall be in accordance with the quality procedure defined.

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Depending on the nature and severity of non conformance the

nonconforming product may be :
a) reworked to meet the specified requirements

b) accepted with or without repair by customer concession
c) re-graded for alternative application or
d) rejected or scraped
When required by the contract, the proposed use or repair of product,

which does not conform to specified requirements, shall be reported for
concession to customer upon review by Business manager and Partner-
Operations. The description of the nonconformity that has been accepted,
and of repairs, shall be recorded in product non conformity reports to
denote the actual condition.
Repaired and/or reworked product shall be re-inspected in accordance

with the control plan as well as inspection and testing procedure.
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STATISTICAL TECHNIQUES
1.0 Purpose:
To establish a system for identifying needs for statistical techniques and

implementing the same.
2.0 References:
Manager QA shall be overall responsible for identifying needs for

statistical techniques and implementing them. However, the CFT may also
identify needs for statistical techniques during any stage of part
development or other wise which shall be incorporated into the system and
implemented by Manager QA.
4.0 Procedure:
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4.1 Identification of need :
Needs for statistical techniques required for establishing, controlling and

verifying process capability and product characteristics shall be identified
in light of customer and quality system requirements as well as past
experience. The company’s operations shall be reviewed during
management review meetings order to determine the need for statistical
techniques.
4.2 Procedures :
Documented procedure shall be established and maintained to implement

and control the application of the statistical techniques thus identified.
Applicable statistical tools if any, for each process shall be determined
during part development and shall be included in the control plan and
other relevant documents.

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CORRECTIVE AND PREVENTIVE ACTION
1.0 Purpose:
To establish a quality system for implementing corrective and preventive

action in order to eliminate the causes of actual or potential non
conformities.
2.0 References:
Responsibility for initiating & following up corectiive and preventive

actions and verifying their effectiveness :
a) for product non conformities at all stages – Manager QA
b) for problems in process and other supporting services - MR cum
Manager Development
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The concerned in-charges shall be responsible for implementing
corrective and preventive actions relevant to their areas of operation.
4.0 Procedure:
4.1 General :
Documented procedure shall be established and maintained for

implementing corrective and preventive action. Any corrective or
preventive action taken to eliminate the causes of actual or potential non
conformities shall be to a degree appropriate to the magnitude of problems
and commensurate with the risks encountered.
Changes if any, to documented procedures resulting from
corrective/preventive actions shall be implemented and recorded as per the
system of document and data control.
4.5 Corrective Action :

Corrective action procedure shall include the following :

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a) Identification of corrective action situations based on criteria laid down in

the procedure in order to effectively handle customer complaints, internal
and supplier non conformities.
b) investigation of the cause of non conformities relating to the product,

process and quality system and recording the results of the investigation
c) determination of the corrective action needed to eliminate the cause of

non conformities
d d) application of controls such as subsequent verification and/or review by

higher authorities in order to ensure implementation of corrective action
and its effectiveness.
4.3 Preventive Action
The procedure for preventive action shall include the following :
a) In order to detect, analyze and eliminate potential causes of non conformities,

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all necessary sources of information shall be gathered and studied, such as

control plans, inspection standards, work instructions which affect product
quality, quality reports, deviation/concession records, audit results and
customer complaint record, . continuous improvement projects etc. on a
periodic basis.
b) Determination of the steps needed to deal with any problems requiring

preventive action
c) Initiation of preventive action and application of controls (refer 4.2 d above)

to ensure that it is effective
e d) Providing management review with all relevant information on actions taken.

f

Sign_____________________ Sign___________________
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SECTION : 0.

Refers to ISO 9001 : 2008 Prepared By Approved By:

AMENDMENT RECORD SHEET

Sl Rev. Date Details Section No. Page No.

Refers to ISO 9001 : 2008 Prepared By Approved By:

BMR HVAC Ltd. is situated at Plot No. D-77, MIDC, Ranjangaon,

BMR HVAC Ltd. is previously known as Aurangabad Motor

BMR HVAC Ltd. has got a good strength of competent employees

BMR HVAC Ltd. Ranjangaon is presently Manufacturing & Supplies

Bagla Group is having its presence in Automobiles, Home appliances

Major manufacturing activities covers : Manufacturing of

Refers to ISO 9001 : 2008 Prepared By Approved By:

UNIT QUALITY OBJECTIVES

 Maintain Excellent house keeping to provide

 Cost Reduction By Controlling Reworks and

 Maximum Production Through Optimum

 Training of Employee’s to make them Quality

Refers to ISO 9001: 2008 Prepared By: Approved By

SCOPE OF QUALITY MANAGEMENT SYSTEM :

MANUFACTURERS OF REFRIGERATION PRODUCTS LIKE

Clause NO. 7.3 (DESIGN & DEVELOPMENT)

Refers to ISO 9001: 2008 Prepared By: Approved By

DOCUMENT AND DATA CONTROL

To establish a quality system including documented procedures to control

Procedure for MR Office (P-01)

MR shall be responsible for overseeing that systems for document and

4.2 Document approval and issue:

The documents shall be reviewed and approved for adequacy by authorized

Refers to ISO 9001: 2008 Prepared By Approved By:

Customer drawings or specifications, national/international standards, JBC

Obsolete documents shall be immediately withdrawn from all distributed

4.3 Document Changes:

Changes to documents shall be reviewed and approved by the same

Refers to ISO 9001: 2008 Prepared By: Approved By:

BMR HVAC LIMITED SECTION : 1.0

Sr. Document Type Numbering Example Prepared Approving

Quality Policy C.M.D

Quality system P-Dept. or Concerned COO

Documents D/MR/01 Concerned HOD

WI/PROD/01 Concerned HOD

Refers to ISO 9001 : 2008 Prepared By Approved By:

BMR HVAC LIMITED SECTION . : 2.0

CONTROL OF QUALITY RECORDS

To establish and a quality system for control of quality records including

2.1 Procedure for MR Office ( P-01)

MR shall be overall responsible for ensuring control of quality records

Quality records shall be maintained to demonstrate conformance of

Refers to ISO 9001: 2008 Prepared By Approved By:

BMR HVAC LIMITED SECTION . : 3.0

To establish and document a quality system addressing the requirements

2.1 Procedure for CFT (P-02)

MR shall be overall responsible for establishing and maintaining quality

4.1 Quality manual :

4.2 Quality system procedures :

These procedures shall be prepared consistent with the requirements of

Refers to ISO 9001: 2008 Prepared By: Approved By:

BMR HVAC LIMITED SECTION . : 3.0

Work Instructions shall be made in order to supplement the procedures to

4.2.2 Quality Records:

Quality records shall be maintained to fulfill contractual obligations and

4.3 Quality Planning:

Quality planning shall be done at the time of new product/process

Refers to ISO 9001: 2008 Prepared By Approved By: