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SERVICE
MANUAL
Canon
Copyright 2005, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which
shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.
SELPHY DS810
REFERENCE MANUAL
This reference manual describes differences from the base model, SELPHY DS 700.
When referring to the SELPHY DS700 Service Manual, Service Parts Number in it may be different
from SELPHY DS810 model. Please refer to the SELPHY DS810 Parts Catalog (QY8-9077-D0C).
QY8-13AE-000
COPYRIGHT©2005 CANON INC. CANON SELPHY DS810 082005XX 0.00-0
I. MANUAL OUTLINE
This manual consists of the following three parts to provide information necessary to service the SELPHY DS810:
Part 1: Maintenance
Information on maintenance and troubleshooting of the SELPHY DS810
Part 3: Appendix
Block diagrams and pin layouts of the SELPHY DS810
Reference:
This manual does not provide sufficient information for disassembly and reassembly procedures. Refer to the graphics in the separate
Parts Catalog.
II. TABLE OF CONTENTS
Part 1: MAINTENANCE
1. MAINTENANCE
1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service
Engineer
(1) Adjustment
(2) Periodic maintenance
(3) Periodic replacement parts
(4) Replacement consumables
(5) Replacement of the print head
1-2. Customer Maintenance
1-3. Product Life
(1) Printer
(2) Print head
(3) Ink tank
1-4. Special Tools
1-5. Serial Number Location
2. LIST OF ERROR DISPLAY / INDICATIONS
2-1. Operator Call Errors
2-2. Service Call Errors
2-3. Warnings
2-4. Troubleshooting by Symptom
3. REPAIR
3-1. Notes on Service Part Replacement
3-2. Special Notes on Repair Servicing
(1) Flexible cable and harness wiring, connection
(2) Notes on disassembly and re-assembly
3-3. Adjustment / Settings
(1) Paper feed motor adjustment
(2) Pump unit adjustment
(3) Grease application
(4) Waste ink counter setting
(5) User mode
(6) Service mode
3-4. Verification Items
(1) Service test print
(2) EEPROM information print
4. PRINTER TRANSPORTATION
Part 2: TECHNICAL REFERENCE
1. NEW TECHNOLOGIES
(1) Main difference from DS700
2. CLEANING MODE AND AMOUNT OF INK PURGED
3. PRINT MODE
3-1. Resolution during Printing via Computer
3-2. Resolution in Card Direct / Camera Direct / Print Beam Printing
4. FAQ (Problems Specific to the SELPHY DS810 and Corrective Actions
Part 3: APPENDIX
1. BLOCK DIAGRAM
2. CONNECTOR LOCATION AND PIN LAYOUT
2-1. Logic Board Ass'y
2-2. Panel Board Ass'y
2-3. Card Board Unit
2-4. Front I/F Unit
2-5. Rear I/F Unit
3. SPECIFICATIONS
Part 1
MAINTENANCE
1. MAINTENANCE
(1) Adjustment
Approx.
Adjustment Timing Purpose Tool
time
Destination At logic board ass'y replacement To set the destination. None. 1 min.
settings
(EEPROM
settings)
Language settings At logic board ass'y replacement To set the language to be displayed on None. (in the user 1 min.
the LCD. mode)
Waste ink counter - At logic board ass'y replacement To reset the waste ink counter. None. 1 min.
resetting - At waste ink absorber
(EEPROM replacement
settings)
Paper feed motor - At paper feed motor ass'y To adjust the belt tension. (Position the None. 2 min.
ass'y position replacement paper feed motor so that the belt is
adjustment stretched tight.)
Pump unit - At pump unit replacement To set an accurate ink absorption None. 2 min.
adjustment - At purge tube replacement function.
Print head deep cleaning When print quality To improve nozzle - Operation panel 82 sec.
is not satisfying, conditions. - Computer (settings via the printer
and not improved driver)
by print head
cleaning.
Ink tank replacement When the ink tank 2 min.
becomes empty. --- ---
(No ink error)
Print head alignment When print quality To ensure accurate dot - Operation panel 1 min.
is not satisfying. placement.
- Computer (settings via the printer
driver)
Print head alignment value When confirming To confirm the current - Operation panel 25 sec.
printing the print head print head alignment
alignment values set values.
in the printer.
Language selection When necessary. To set the language - Operation panel 10 sec.
displayed on the LCD.
Paper feed roller cleaning When paper does To clean the paper feed - Operation panel 2 min.
not feed properly, roller.
or the paper feed
roller is soiled.
Bottom plate cleaning After printing is To clean the bottom plate - Operation panel 40 sec.
performed on the and platen ribs.
wrong side of
paper, or rollers
inside the printer
are extremely
soiled.
(1) Printer
Specified print volume (I) or the years of use (II), whichever comes first.
(I) Print volume: 2,000 pages (4" x 6", borderless printing, standard photo)
(II) Years of use: 5 years
When do printing the Canon standard pattern on 4" x 6" Photo Paper Plus Glossy in borderless printing, with the
default settings in the Windows XPdriver, using Windows XP Photo Printing Wizard. The number of pages
above is an average value measured in continuous printing, using the ink tank immediately after it is unsealed
until the ink runs out. The number of pages may vary depending on text, photos printed, application software,
print mode, and type of paper used. Ink is consumed at power input and during printing to protect the print head
and keep print quality.
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<Part 1: MAINTENANCE>
2. LIST OF ERROR DISPLAY / INDICATIONS
Errors and warnings are displayed by the following ways:
1) Errors are indicated by the number of times the Power / Alarm LED lights / blinks.
2) Errors and warnings are displayed on the LCD monitor.
3) Errors and warnings are displayed on the printer driver's Status Monitor.
LED
Error [Error code] Solution Remarks
display
Alarm No paper. (ASF) [1000] Set the paper in the ASF, and press the
LED lit Reset button.
Alarm Paper jam. [1300] Remove the jammed paper, and press the
LED lit Reset button.
Alarm No ink tank. [1662] Install an ink tank, and press the Reset
LED lit button.
Alarm - The print head is not - Install the print head properly, and close
LED lit installed, or it is not the access cover, or, with the print head
properly installed. [1401] installed, turn the printer off and on.
- EEPROM data of the print - If the error is still not resolved, the print
head is faulty. [1403 / head may be defective. Replace the print
1405]. head.
Alarm Warning: The waste ink Pressing the Reset button will exit the The service call error, indicating the
LED lit absorber is almost full error, and enable printing. waste ink absorber is full, is likely to
(approx. 95% of the In repair servicing, replace the ink occur soon.
maximum capacity). [1700] absorbers.
Alarm The connected digital camera After removing the cable between the
LED lit or digital video camera does camera and the printer, press the Reset
not support Camera Direct button, and re-connect the cable. If the
Printing. [2001] error is still not resolved, a non-supported
camera may be connected. Connect a
supported camera.
(by cyclic blinking of Alarm / Power LED, or the condition in which Alarm LED remains lit and Power
LED off)
Cyclic
blinking : Error [Error code] Solution
(Replacement of listed parts, which are likely to be faulty)
Alarm / Power LED
2 times Carriage error [5100] - Carriage unit (QM2-3257)
- Timing slit strip film (QC1-5153)
- Logic board ass'y (QM2-2880)*1
- Carriage motor ass'y (QM2-1744)
2-3. Warnings
Printer (displayed via the Status Monitor or on the LCD monitor, no LED indication):
Displayed warning Remarks
Ink low warning 1 (approx. half level) The warning is displayed only when printer driver's Low Ink
Warning Setting is enabled.
Ink low warning 2 (low remaining ink, display of "!" in the The warning is displayed only when printer driver's Low Ink
warning) Warning Setting is enabled.
Ink low warning 3 (ink level unknown, display of "?" in the The warning is displayed only when printer driver's Low Ink
warning) Warning Setting is enabled.
Print head temperature rise If the print head temperature is high when the access cover is
opened, the warning is displayed.*1
When the print head temperature falls below the specified
temperature, the warning is released.
Protection against excess rise of the print head temperature If the print head temperature exceeds the specified limit, a
Wait is inserted during printing,
When the print head temperature falls below the specified
temperature, the warning is released.
*1: If the warning is displayed, the carriage does not move to the ink tank replacement position when the access cover is
opened.
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J301, J302, J303: Carriage Flat Flexible Cable (Carriage Unit) connectors
J401: DC Harness ass'y connector
J402: PE sensor and PG sensor connector
J403: Connected to the PF/ASF sensor inside the sheet feed unit
J404: Battery holder ass'y harness connector
J501: Card harness ass'y connector
J505: Panel cable unit connector
J601: Connected to the AP motor harness inside the sheet feed unit
J602: Carriage motor ass'y connector
J603: Paper feed motor ass'y connector
J701: USB harness ass'y connector
J702: DSC harness ass'y connector
J703: IR cable connector
<Enlarged View>
<Wiring of Logic Board Ass'y assembled in Bottom Case Ass'y>
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For DS810, only removal methods of external parts which are different from DS700 are described.
Since external parts of DS810 contains the mirror / coated parts, make sure not to scratch or smear them.
For notes on disassembly and re-assembly of parts other than the parts shown below, refer to DS700 Service Manual.
From the rear side of the printer, remove the access sub panel by lifting it frontward using fingers.
(There are seven claws. Make sure not to break (not even whiten) them.)
1) Release the left hook, pulling out the left side of the paper tray. (Release the left side first, then the right side.)
2) Release the hook, pushing the both sides of the paper output tray.
* After lifting the printer's left side, release the hook (the left hook first) with the paper output tray declined.
3) Release the two claws of the front cover from the lower right / left part of the bottom case.
(After lifting the printer's left side, release the left claw first with the paper output tray declined.)
From the printer's bottom face, lift and remove the side cover R, using a flathead screwdriver or the like.
Open the access panel cover and remove the side cover L by pushing its protruding portion from the printer's inside.
z Access Panel / Access Panel Shield Plate removal
1) Remove the two screws from the upper portion of the access panel with the access panel cover closed.
2) With the access panel cover open, remove the two screws from the shield plate which is located behind the access panel.
3) Removing the hanging springs, detatch the access panel shield plate.
4) Remove the panel cable unit from the connector first, and from the access panel next.
5) Remove the the right / left hinges of the access cover from the main cover.
1) Remove 2 screws from the left side and 2 screws from the right side.
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As the following adjustments / settings (excluding user mode and service mode) for DS810 are the same as those for DS700,
see DS700 Service Manual for details as a reference.
For DS810, access cover gear phase adjustment and grease application on the access cover are not necessary.
LG = 01 Japanese
LG = 02 English
LG = 03 S. Chinese
LG = 04 German
LG = 05 French
LG = 06 Italian
LG = 07 Spanish
LG = 08 Dutch
LG = 09 Portuguese
LG = 0B Swedish
LG = 0E Russian
LG = 0F Czecho
LG = 10 Hungarian
LG = 11 Polish
Operation panel buttons / LCD After the following step 5), follow signal switching
11 times Alarm LED procedures through the operation panel buttons / LCD
monitor display checking monitor display checking.
7, 9 times:
7 to 10 times Alarm
More than 12 LED Returns to the menu selection
times 8, 10, 12 times:
Power LED
5) After the function (menu) is selected, press the Power button. The Power LED lights, and the selected function is performed. (When
the operation completes, the printer returns to the menu selection mode automatically.)
Note: To exit the service mode, press the Power button.
Note: After setting the destination, confirm the settings in the service test print or EEPROM information print.
[See 3-4. Verification Items, (1) Service test print, or (2) EEPROM information print.]
1) When the Stop / Reset button was pressed one time, the entire LCD monitor screen is changed to blue.
(If an error occurs, the Alarm LED lights.)
2) When each button (excluding Power, Stop / Reset, and OK button) on the operation panel is pressed, a part of screen is changed to
red accordingly.
For the color change (blue -> red) in the screen by each button operation, see the diagram below.
3) When all buttons excluding the Power, Stop / Reset, and OK button are pressed, the entire screen is changed to red.
4) When the access cover is opened with the entire screen being red, the following color pattern is displayed.
When the access cover is opened without the entire screen becoming red in step 3), the following color pattern is not displayed.
5) When the Power button is pressed, a mode returns to the service mode menu selection.
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Printed items:
1: Destination setting
2: Model name (same for the all destinations)
3: ROM version
4: USB I/F connection
Once the printer is connected via USB, "IF(USB=1)" is printed.
5: Waste ink amount (%) (D: Drain)
6: Installation date and time (ST: Set Time)
7: Operator call / service call error record (ER0 = latest error, ER1 = previous error)
8: Last printing time (last time before an error) (LPT: Last Print Time)
9: Purging count (PC: Purge Count) (M = manual cleaning, R = (Refreshing) deep cleaning, T = timer cleaning, D = cleaning by dot
count, C = cleaning at ink tank / print head )
10: Last cleaning time (CLT: Cleaning Time)
11: Print head replacement count (CH: Change Head)
12: Ink tank replacement count (CT: Change Tank)
13: Ink status (IS: Ink Status)
The number 0, 1, 2, or 3, corresponding to the Low Ink Warning level is printed.
14: Total ink consumption (IC: Ink Consumption) in mg
15: Power-on count (S = soft-power-on, H = hard-power-on)
16: Power-off count (S = soft-power-off)
17: Manual print head alignment by user (1 for performed, 0 for not performed)
18: User print head alignment value (UR: User Registration)
19: Language setting (LG: Language)
The specified language is printed.
LG=01 Japanese
LG=02 English
LG=03 S.Chinese
LG=04 German
LG=05 French
LG=06 Italian
LG=07 Spanish
LG=08 Dutch
LG=09 Portuguese
LG=0AB Swedish
LG=0E Russian
LG=0F Czecho
LG=10 Hungarian
LG=11 Polish
HDEEPROM
46: Version
47: Serial number
48: Lot number
49: Print head ID
50: Ink ejection level (C/M/Y)
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Caution:
(1) If the print head is removed from the printer and left alone by itself, ink is likely to dry. For this reason, keep the print head
installed in the printer even during transportation.
(2) Securely lock the carriage in the home position, to prevent the carriage from moving and applying stress to the carriage flexible
cable or causing ink leakage during transportation.
(3) Attach the accessory and side packing to the printer when transporting it, to prevent the print head face surface from contacting
the purge base, and from scratching the nozzles.
Memo:
If the print head must be removed from the printer and transported alone, perform the following:
(1) Install the ink tank (to prevent the nozzles from drying).
(2) Attach the protective cap (used when the packing was opened) to the print head (to protect the print head face from damage due
to shocks).
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Supported model:
A mobile phone / PDA incorporating
Bluetooth, compliant with OPP (Object
Push Profile) or BIP (Basic Imaging
(6) Bluetooth Profile) Not supported
Printable data:
Image (JPEG only)
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Possible call
No. * Function Phenomenon Condition Cause Corrective Action
or complaint
Soiling on the After continuous In borderless 1. Perform Bottom plate cleaning (In - Paper gets
back side of borderless printing, printing the LCD monitor, select Tool box smeared.
paper (lines or printing of small is performed to the -> Maintenance) up to 3 times. For - The back
streaks parallel sized paper (such size slightly larger details, please refer to the user's side of
to the paper as Credit Card), than the paper size, guide. paper gets
feed direction) when a larger and ink off the 2. If soiling on the paper still remains smeared.
sized paper (such paper is absorbed even after Bottom plate cleaning,
as 4x6) is printed by the platen's ink wipe protruding portion of the
Print absorber. platen and their surroundings with
1 B
results Absorbed ink may a cotton swab. For details, please
attach to the platen refer to the user's guide.
rib(s) after several
dozen sheets are
printed, causing
soiling at the
leading edge of
paper or on the
back side of paper.
Skewed paper - In the high As the paper may Reduce the number of sheets loaded Paper feeds at
feeding with temperature and be caught by the (from 20 to 10, for example). an angle.
Credit Card- high humidity ASF base corner,
sized paper environment and creased and
- In the low rotated.
Paper
2 B temperature and
feeding low humidity
environment
- With the
maximum 20
sheets loaded
With Credit In the high Due to paper - Set paper's curl straight. Printing is
Card-sized temperature and swelling in the - Increase the head-to-paper distance scratched.
Print paper, the high humidity high temperature by setting the paper thickness lever
3 B leading edge of environment and high humidity
results to the left.
paper contacts environment.
the print head.
The memory When using the A user inserts the When the memory card cannot be - The memory
card cannot be memory card memory card removed even after carrying out the card
removed from (miniSD / without using the followings, repair is needed. cannot be
the card slot. Memory Stick adapter. 1) Tilt the printer's slot part removed.
Duo / xD-Picture downward. - Data stored
Card) which in the
2) Pull out the memory card using
needs the adapter. memory
adhesion of removable tapes.
card cannot
(See the photo.) be read.
(Accessing
to the
4 B Operability memory
card is not
possible.)
<Part 2: 4. FAQ>
Part 3
APPENDIX
3. SPECIFICATIONS
<Printer Specifications>
Type Serial color ink jet printer
Paper feeding method Auto sheet feed (ASF)
4,800 x 1,200dpi (Max., when printing using a computer), 1200 x 600dpi (when performing Direct
Resolution
Print)
Camera Direct printing, PictBridge standard setting, Photo Paper Plus Glossy, borderless printing,
standard photo image, data of images equivalent to images of 5 million pixels taken with the Canon
Throughput compact digital camera (from start of printing to paper ejecting):
- Approx. 63 sec.
Printing direction Bidirectional
Print width Max. 101.6mm/4 inch (borderless printing)
BCI-16 Color, PP-101 4" x 6", borderless printing, INC photo image:
Print yield*1 - Approx. 70 pages
Receive buffer 42KB
USB 2.0 Full Speed, Camera Direct port, IrDA V1.2 (supports only JPEG files), Bluetooth (optional
Interface
BU-20)
ASF stacking capacity Max. 20 sheets (PS-101: 1 sheet)
Access cover open, Presence of print head, Presence of ink tank, Remaining ink amount (dot count),
Paper presence, Paper end sensor, Waste ink amount, Internal temperature, Pick-up roller position,
Detection functions Paper feed roller position, Carriage position, Supported camera direct printing device, Presence of
memory card, Supported paper size (in printing via the Print All button, or printing from a mobile
phone)
Acoustic noise
Approx. 39dB (highest print quality settings)
(Highest print quality)
During
Temperature 5C to 35C (41F to 95F)
operation
Environmental Humidity 10%RH to 90%RH (no condensation)
requirements
Non operation Temperature 0C to 40C (32F to 104F)
Humidity 5%RH to 95%RH (no condensation)
*1: When do printing the Canon standard pattern on 4" x 6" Photo Paper Plus Glossy in borderless printing, with the default settings in the
Windows XPdriver, using Windows XP Photo Printing Wizard. The print yield in the table above is an average value measured in
continuous printing, using the ink tank immediately after it is unsealed until the ink runs out. Ink yield may vary depending on text, photos
printed, application software, print mode, and type of paper used. Ink is consumed at power input and during printing to protect the print
head and keep print quality.
<Direct Printing Specifications>
Compact Flash TYPE I/II, Microdrive, SmartMedia Card, Memory Stick, Memory
Stick PRO, SD Memory Card, MultiMediaCard, xD-Picture Card*, miniSD
Supported memory Memory Card*, Memory Stick Duo*, Memory Stick PRO Duo*
Memory card drive
card
* Adapter required
Supported OS Windows 2000 / XP, Mac OS X 10.2.1 or later
Storage function
Utility - Memory Card Utility packaged with the printer (Read/Write function)
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<Part 3: 3. SPECIFICATIONS>