PERSONAL INFORMATION CHANDA CHOUDHURY

Sai Niwas, Near MCD Girls Primary School,

Ghitorni, New Delhi - 110030
7085740371/9436457300
diwichanda@gmail.com

Date of birth 15th December,1990| Nationality Indian

SUMMARY

 With an experience of 3 years as counsellor and social media executive assistant at I.C.F.A.I
University Tripura.
 5 years as Assistant Secretary of N.G.O Mog Woman Social and Culture Development
Foundation.
 Positive attitude and customer oriented with good multitasking and organizational ability.

WORK EXPERIENCE

August 2018 – Present Customer Service Executive

Zomato Media Pvt. Ltd, Gurgaon

Roles and Responsibilities:

• Managing chats and calls and customer service inquiries
• Identifying and assessing customers need to achieve satisfaction.
• Build relationships and trust with customers through open and interactive communication
• Handling customer complaints and providing appropriate solutions within time limits; follow
up and ensure that they are satisfied with company services.
• Strong phone contact handling skills and active listening.
• Resolving customer queries through mails.

April 2018 – July 2018 PR and Marketing Executive

ILS Hospital, Agartala

Roles and Responsibilities:

• Creating relationships and interactions with the patients and the publics.
• Working with mass media in seeking publicity or responding to their interest in the hospital.
• Designed activities with the community to maintain an environment that benefits both the
hospital and the community.
• Arranging health camps and events.
• Promoting hospital in different social media platforms.
• Presenting the reputation of company in different magazines and articles in media and its
publications.
• Arranging television interviews with organization spokesperson.

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January 2015 – March 2018 Counsellor and Social Media Executive Assistant
ICFAI University Tripura, Agartala

Roles and Responsibilities:

• Build and Execute Social media Strategy through competitive research, platform
determination, messaging and audience identification.
• Continuously improve by capturing and analysing the appropriate social data and best
practices and acting on the information.
• Collaborate with other department, customer relations to manage reputation & coordinate
actions.
• Monitor online presence of University brand & engaged with users, strengthening
customer relationships.
• Maintained strong social media across, Facebook, Whatsapp, Instagram platforms.
• Keeping track of admission decisions, statistics, and making a report to the Board of Trustees.
• Being aware of issues and trends in college admission, higher education, as well as keeping
up-to-date about specific colleges and maintaining membership in professional organizations
and various coaching institutes.
• Communicating with the students seeking admissions and guide them through the whole
process of admissions.
• Maintaining all records and preserving data
• Handling regular events of the department.

February 2009 – May 2014 Assistant Secretary

Mog Women Social Culture Development Foundation, Agartala

Roles and Responsibilities:

• Arranged workshops in rural areas for Women Development.
• Creating platform for communication strategy with various government and non-
government body for funds
• Communicating with the rural people to organize awareness campaigns.
• Creating attentions and interest policy to promote programs to support ideas and project
that advocate.
• Have arranged various workshop and awareness programs for women development in social
well being, culture and crafts.
• Organized events to promote visibility of the Mog Social Culture Development Foundations
amongst key opinion leaders.

EDUCATION

August 2012 – June 2014 Masters in Arts in Journalism and Mass Communication
Tripura University, Agartala
July 2009 – June 2012 Bachelors in Arts
Holy Cross College, Agartala

PROJECTS

• The Making of Samaneras: A 23 minutes documentary movie on the daily life of small
Buddhist monk. Who were sent to the monastery from their childhood to be trained to
become a monk when they grow up.

• The Last of the Saimers: A documentary on a small tribe in North Tripura. Who have merged
to extinction, only four members are left in their community who has their own identity
(surname) and can speak their own language.

EVENTS & ACTIVITIES

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 • Have participated with the cultural group in various Cultural events in the State and
National level.
• Member of an N.G.O society for welfare of Mog students.
• Member of an N.G.O Mog socio cultural organization.

KEY SKILLS

• Conversant with MSOffice, Excel, Administrative support, Social work, multiple task accuracy.
• Interact with the specific area of society and specific group of people and communicate
with the public persons for the betterment of the Organization.

LINGUISTICS

Skill Level UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken interaction Spoken production
English Proficient Proficient Proficient Proficient Proficient

Mother tongue Kokborok

Other Known Language(s) Bengali, Hindi, Mog, Rakhain

(Chanda Choudhury)

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