MEDQ OUTPATIENT

FLOW MANAGEMENT
Technova Smart Healthcare Solutions

Product Overview
Hospitals, clinics and other healthcare
environment can be busy places. With the need
to care for hundreds, or even thousands of
people, there can be inadvertend delays,
waiting times and queues.

With the right approach, it is possible to keep STREAMLINED PATIENT

patients moving through your healthcare FLOW INCREASES
facility, giving them a better experience and PATIENT SATISFACTION
improving overall quality.
AND LOYALTY
Our MEDQ Outpatient Flow Management
System solves the issues by providing Mobile
App, QMS, Digital Signage and Reporting
Dashboard as an integrated solution.

MEDQ Mobile MEDQ QMS MEDQ IndiSign MEDQ Dashboard

MEDQ Outpatient MEDQ Outpatient Queue INDISIGN Digital Signage MEDQ Executive
Mobile Application Management System integrated with MEDQ Reporting Dashboard

www.technova.co.id
MEDQ

Our solutions are specially designed for outpatient clinics and hospitals to
helps you manage a seamless flow of patients from an initial entry point
to check out.

Key Benefits
• Eliminates long line. Optimize space usage.
• Reduces costumer complaints. Our QMS
informs customers of their queuing status,
thus minimizing anxiety or insecurity that
their turn might be taken by someone else,
and allowing customers to use their time in
a more efficient manner.
• Speed up the serving process by calling
people forward at the right time
• Boosts staff productivity. Our QMS frees
the staff from managing long lines, with no
customers jumping over each other to get
to the counter, allowing them to focus on
what matters – satisfying customer needs.
• Provides valuable data. Reporting
Dashboard provided by QMS allows to
identify key areas that are in need of
improvement.
• Improve business image. The use of our
QMS boosts customer appeal of business.

How it works
The system allows to facilitate process efficiency and
improve overall operational excellence at healthcare
facilities by enhancing the patient experience.

From patient registration and checkin in the MEDQ Mobile,

displaying realtime queue status information or
entertainments in MEDQ IndiSIgn, to patient calling and
appointment management in MEDQ QMS, all steps are
seamlessly optimized in MEDQ outpatient flow
management system.

Ultimately, the value of a queue system is not only in its

power to minimize patient waiting lines but also in the
relevant statistics it provides. For hospital administration,
this data offers an objective insight into the medical facility
and your visitors’ behavior that allows them to identify key
areas for improvements.

(021) 3576 1838

contact@technova.co.id
www.technova.co.id