Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
1
Senior High School – Accountancy, Business and Management Strand
2
Research Development and Innovation Center
3
Our Lady of Fatima University
4
Ms. Miljoy R. Manalo
October 2019
MARKETING STRATEGIES IN RELATION TO THE ENROLLMENT
DECISION II
Endorsement
This is to certify that Joyce B. Marcelo, Raven Casilang, Christian Gaerlan, Nadin
Lacanilao, Roberto Paghunasan, Mei Ann Pulusan and Rhea Soriano are ready for the Oral
Examination.
Miljoy R. Manalo
Adviser
______________________________
Chairman
___________________________ ________________________
Member Member
Chairman
Certificate of Originality
We also declare that the intellectual content of this thesis is the product of our work,
even though we may have received assistance from others on style, presentation and
language expression.
Joyce Marcelo
Principal Investigator
Members:
Raven Casilang
Christian Gaerlan
Nadin Lacanilao
Roberto Paghunasan
Rhea Soriano
Research Teacher
Date: _____________
Table of Contents
Acknowledgement …………………………………………………………………. ix
Abstract ……………………………………………………………………….......... x
CHAPTER I
Hypothesis …………………………………………………………………………. 3
CHAPTER IV
CHAPTER V
List of Tables
Table 7: Summary of Mean Rating Results of all Independent Variable ……… xxii
Table 10: Summary of Mean Rating Results of all Dependent variable ………. xxv
Table 11: Degrees of Relationship with Marketing Strategy and Enrollment Decision. xxvi
Table 12: Relationship Between Marketing Strategy and Enrollment Decision… xxvi
List of Figures
Figure 6: School Last Attended of Fifth Respondents of the Study …………. xvii
List of Appendices
Acknowledgment
Second, we would like to appreciate our friends who help us to make this study. We
thanked you for giving us some advices in making this study
Third, we want to acknowledge our research instructor Ms. Miljoy R. Manalo for
guiding and teaching us to make this study successful.
We sincerely thanked our parents in supporting and guiding us in making this study.
For the moral, financial and physical support that you gave to us.
And most of all, we gratefully thanked our God who guided us. We thank Him for
the knowledge and wisdom He gave to us to make this study. He really deserved a praised
in giving us physical, emotional and mental strength to make this study successful.
Abstract
Nowadays, most of the students having their hard time to choose or find school for
their preferred courses/strand. Because some of schools have only limited courses/strand
is being offer. Some schools have the same courses offered, so that students can’t decide
where they will take their studies (Orenstein, 2016). Therefore, the schools created or think
for a better marketing strategy to persuade and to encourage students to take studies at their
school. There are so many ways to encourage students, not just through speaking and/or
providing flyers. Nowadays, school often used social media to encourage students take
studies at their university. Therefore, there are three school marketing trends set to
dominate designed for effective marketing strategy (Marinopoulos, 2018). There are other
challenges to factor in as well – like the fact that today’s college student demographic is
different from that of the past. Not only are modern student extremely tech-savvy, but their
core values are different, too: they think differently about financial aid and put more
emphasis on campus-based experience than past generations (Moore, 2018).
Company performance is one of the most important aspects when assessing the
suitability of certain strategies (Jain, 2009). Company marketing strategy is an important
and crucial constituent for the global market. Marketing strategies can vary from country
to country, brand to brand and organization to organization. In order to achieve a
satisfactory and adequate marketing strategy which has a positive outcome on global and
overall firm success, the marketing department within a company should bear in mind all
the different marketing mix strategies that can influence the comprehensive result and the
cumulative firm success (Shilke, Reiman, Thomas, 2009). But some schools have
marketing strategy issues. They faced problems when it comes to their strategies. Some of
the strategic marketing issues ate increasing competition, fast paced, and changing nature
of innovations which reduces the span of the marketing strategy, lack of skilled workforce
and the changing demographics of students.
This research study aims to know the effectiveness of marketing strategy of Our
Lady of Fatima University in relation of the enrollment decision of grade 11 ABM students.
And it also aims to help the university to choose the effective marketing strategies to use
This research can help schools to think what could be the effective marketing
strategy for them to use to encourage students. It can help the school to increase the
capabilities of their marketing program. Also it can help students to decide what school
they will take their studies to accomplish their dreams.
This research aims to determine how effective the marketing strategy of Our Lady
of Fatima University in related to enrollment decision of grade 11 ABM students. This can
also give information for what enrollment marketing strategy could be the university use
to encourage students to take studies at their campus.
In general, this study aims to answer how effective the marketing strategy of Our
Lady of Fatima University in related to the enrollment decision of grade 11 ABM students.
a. Age
b. Gender
c. Monthly Allowance
a. Product
b. Price
c. Place
d. Promotion
a. Word of mouth
The study has the hypothesis if there is a relationship between marketing strategy and
enrollment decision.
• To OLFU- This research can help the Our Lady of Fatima University in improving
their marketing program to increase the number of students that will take the studies at
OLFU.
• To the Students- This research can help students to decode on what school or
university they will study.
• To the Academe Industry - This research study will help the academe to have the
idea or knowledge to have been improve their marketing strategy to be added to the studies
that will students and even schools can learn.
• To the Future Researchers- This research can also help the future researchers to
have a knowledge on how to do this such kind of research study, and to get some points to
make their research study better.
The getting of data will take place in Our Lady of Fatima University City of San
Fernando, Pampanga where will the respondents come from to have the data gathering.
Definition of Terms
For better understanding in this study, the following terms are clearly defined based
on how they used in this study.
Marketing - the activities that are involved in making people aware of company's products
Acronyms
For better understanding in this study, the following terms are clearly defined on
what they mean in this study.
CHAPTER II
Schnaars (2010), stated that the main focus of marketing strategies is to manipulate
the variables of the marketing mix, that are the product, price, place and promotion
strategies to achieve the goal of an organization. Product is the good or service offered by
a company to its customers. Price is the amount of money paid by customers to purchase
or claim the product. Place or distribution are the activities that make the product available
to consumers. And promotion are the activities that communicate the product’s features
and benefits and persuade customers to purchase the product (Kotler, P., Armstrong, G.,
Cunningham, P.H., 2005).
According to Spearman, Abdul Rahim, Ghanayem and Ljepava (2016) stared the
aim of the present research was to understand factors that influence students to enroll in
particular university. Those factors are Word of Mouth and Social Media or Internet
Presentation. The word of mouth is the process of actively influencing and encouraging
discussion (McMillen, 2016). And the social media refers to techniques that target social
networks and applications to spread brand awareness or promote particular products
(techopedia.com).
Conceptual Framework
Marketing Strategies –
Marketing Mix (4p’s) Enrollment Decision
Product Word of Mouth
Price Social Media/Internet
Place Presentation
Promotion
Foreign Literature
Marketing is the process which creating the customer’s needs and wants in goods
and services. It generates the strategy of a company that underlies all things to gain
customers loyalty and build relationships (Sindhu, 2011).
According to the research of Bowen et al. (2012), advertising the university using
an institution web-site, using various media stations, use of social networks, encouraging
word-of-mouth, open day on campus and alumni support are marketing strategies that are
effective to attract and increase enrollment of students.
Schnaars (2010), stated that the main focus of marketing strategies is to manipulate
the variables of the marketing mix, that are the product, price, place and promotion
strategies to achieve the goal of an organization.
The school should have enough and appropriate information of the community to
have plan and allocate the resources of the market place to have successful marketing
strategy (Safarzadeh et al., 2012).
Adnett & Davies (2010), said that the introduction of market-based reforms of state
schooling systems have been justified by the supposed benefits of encouraging greater
inter-school competition in local schooling markets. Promoting increased competition by
comparison was seen as a means of stimulating greater allocative, technical and dynamic
efficiency in schools.
Local Literature
Custinar, Cruz, Ecobiza and Piquero (2015) said that in this modern wold doing
things are needed to have held by technology. Especially when it comes to enrollment
system because it’s very crucial. In addition of Desiderio (2015), most of the businesses
are advised to use the Internet for promoting their products and services as long as their
customers are using internet to avail the products and services.
Effective school marketing and business strategy needs a deep knowledge and
experience for the words “school”, “marketing”, “business” and “strategy”. The marketing
managers should have enough knowledge about marketing strategy so that the school or
business could meet their goals, (Arant et al., 2016).
Newbold (2012) said that there are five rules on how to attract students through in
effective marketing strategies these are: building a relationship between interest and career,
don’t just focus on prospective students of university, make sure that the information from
the university are well distributed, put value for the youths and embrace modernization.
If the school wants to have a successful journey, the school should do some drastic
changes for them to meet the student’s perspective about their school. Because nowadays,
students are more demanding on what the school offers to them (Feliciano, 2015).
Foreign Studies
In the study of George (2012), having a Television Ads is not necessarily used for
this present time. In addition to this, Hartsein (2011), stated that having a Facebook Page
of school can establish a controlled, professional presence that allows students to take a
look about the school while still protecting their students.
Khan & Qureshi (2010) stated that schools should not just limit themselves to the
collection of impressionistic evidences instead the school should conduct formal research
and analyze it deeply to know the marketing strategy they have to use.
In studies conducted by Omboi & Mutali (2011) and Bede & Peprah (2014) using
billboards for making strategy of schools are now less attractive. But using radio and
According to Kotler, Calder, Malthouse and Koraten (2012) the marketing leader
of the school know how to blend or mix the 4P’s of marketing mix strategy to create the
greatest value, and in consequence, increase of enrollees.
Local Studies
According to Ramirez, Amurao and Mercado (2014) the Philippines retail market
is growing market. It evolves as time pass by and have given away to the hyper markets to
have dramatic impact on the market place.
One of the deciding factors that can influence the student’s decision is advertising.
The school should know how to advertise their campus to the new students (Napompech,
2011).
In addition, students should also know what the school offers before availing the
marketing strategy of the school. They school need to make sure that information and other
matters are all clear to the students (Levitz, 2012).
According to Ofcom (2014) one of the problem of a company why they have few
numbers of customers are high number of complains and low customer satisfaction. The
company did not meet the satisfaction level of the customers so more complains the
company received.
Chapter III
RESEARCH METHODOLOGY
In this chapter, the research design, research instrument, population and sampling,
ethical considerations, data collection and data analysis will be discussed.
Research Instrument
The respondents of the study are the 50 grade 11 ABM strand students of Our Lady
of Fatima University. They will answer the questionnares provided by the researchers.
Quota Sampling and Convenience Sampling are the techniques that the researchers will
use for specifying the respondents. The researchers will get a proportion of each sections
in grade 11 ABM strand. The quota sampling is a method that is a non-probability sampling
and it is a method in which the researchers will gather or get a representative for a specific
group (Saunders, M., Lewis, P. & Thornhill, A., 2012). While according to Saunders, M.,
Lewis, P., & Thornhill, A. (2012) convenience sampling is a specific type of non-
Ethical Consideration
To ensure that the study will be conducted thoroughly and to influence them to have
willingness to participate in a help, that they can understand and follow through. Also to
ensure the privacy of the respondents, forms will be given to them. The consent form will
be given to all respondents. While the assent form is an addition for those respondents that
are under legal age for them to know what is the study all about.
Data Collection
This part of the research will discuss the procedures that the proponent is under in
taking or collecting data from the respondents.
Data Analysis
The data gathered by the researcher from the questionnaires will be carefully
analyzed to convert into useful and quantifiable information. Mean Rating or Likert Scale
will be use to describe the relationship between marketing strategy and enrollment
decision. The Mean Rating Scale or Likert Scale is calculated by adding all individual
student’s score and dividing by the number of total score. Also to determine the perceptions
of the respondents who gave a rating of 1-4 to the given indicators of two variables the
mean rating will be use.
Table 1
To ensure the relationship between marketing strategy and enrollment decision and
how the marketing strategy affect the enrollment decision of the students, Pearson-Product
Moment Correlation (PPMC) or Pearson’s Rho (r) will be used. The Pearson correlation
coefficient, r, can take a range of values from +1 to -1. A value of 0 indicates that there is
no association between the two variables. A value greater than 0 indicates a positive
association; that is, as the value of one variable increases, so does the value of the other
variable. A value less than 0 indicates a negative association; that is, as the value of one
variable increases, the value of the other variable decreases (Lund Research Ltd, 2018).
This is shown in the diagram below.
Table 2
Degrees of correlation
An r value of Description
0 No Relationship
Chapter IV
This chapter will discuss the statistical result of the study. The statistical methods
that are used in the study which are the Mean Rating Scale and the Pearson’s r will be
In figure 3 below, pie chart for the gender of the respondents has been shown. The
students who are enrolled in OLFU who got the highest rate which is 54% are the female
respondents while the students who are enrolled in OLFU who got the lowest rate which is
46% are the male respondents.
Gender
46% Female
54% Male
In figure 4 below, it shows the pie chart for the age of the respondents. The students
who are enrolled in OLFU at the age of 15 years old got 6% which is the lowest from all
the given ages. The second lowest are those students at the age of 18 years old. While the
36% are the students at the age of 16 years old. And the highest of all are the students at
the age of 17 year’s old who got 48%.
Age
10% 6%
15 yrs. Old
16 yrs. Old
36%
17 yrs. Old
18 yrs. Old
48%
The pie chart below shows the monthly allowance of the respondents who are
enrolled which shows in figure 5. Most of the students who are enrolled have the monthly
allowance of Php 1,500 which have the 36%. While the students who are enrolled that have
the monthly allowance of Php 2,000 got the second to the highest rate which is 26%. The
16% in the pie chart are the students who have the monthly allowance of Php 3,000. And
the two lowest rate which are the 12% and 10% are those students who have the monthly
allowance of Php 2,500 and Php 3,000.
Monthly Allowance
16%
26%
28%
Public
Private
72%
2.1 Product
In Table 3, product’s highest mean rating for the marketing strategy is Pro4 which
is “Subjects are available according to strands” obtained 3.36 which was rated “strongly
agree” by the respondents. Second to the highest mean rating is the Pro1 which is “The
school service is very organized” obtained 3.30 which was also rated “strongly agree” by
the respondents. On the other hand, the Pro3 which is “The school has better strand
instructions” got 3.26 mean rating which was also rated “strongly agree” by the
respondents for marketing strategy. Lastly, the statement “The teaching method/strategy is
clear and understood” which is under Pro2 got the lowest mean rating which is 3.24 and
which was rated “agree”.
is organized.
understood.
strand instructions.
according to strands.
2.2 Price
As shown in Table 4, for the marketing strategy the price’s highest mean rating is
the Pri1 which is “The voucher was implemented” got the mean rating of 3.48 which was
rated “strongly agree” by the respondents. On the other hand, the Pro4, Pro3 and Pro2
which is “I’m satisfied to all the fees for the whole year”, “The tuition fee is good enough
and just suitable for a private school” and “The price of the books is suitable for the type
of books the school offers” got the mean rating of 3.10, 3.14 and 3.12 which all was rated
“agree’ by the respondents.
implemented.
school offers.
private school.
2.3 Place
Table 5 shows that place, for marketing strategy obtained the highest mean rating
of 3.34 or “strongly agree” under Pla1 and Pla3 which is “The location of the school is
accessible” and “The ambiance of the school is safe”. Furthermore, Pla2 and Pla4 got the
lowest mean rating of 3.32 which is “The location of the school has convenient stores
around’ and “I’m satisfied to the location of the school” which was rated “strongly agree’
by the respondents.
school is accessible.
stores around.
2.4 Promotion
In Table 6, for the marketing strategy Prom4 which is “I’m satisfied on how the
teachers promoted the school in relation to enrollment decision of the students” got the
highest mean rating of 3.32 which was rated “strongly agree” by the respondents. On the
other hand, both Prom1 and Prom2 got the mean rating of 3.22 which was rated “agree”
which is “The marketing strategy of the school is effective’ and I will recommend this
school to my friends and relatives”. While the statement “I’ve been really persuaded on the
marketing strategy of the school” which is under Prom3 got the lowest mean rating of 3.14
or “agree’.
relatives.
of the students.
2.5 Summary of Mean Rating Results of all indicators under Marketing Strategies
Table 7 shows that place got the overall mean rating of 3.33 or “strongly agree”.
While the product got the second to the highest rating of 3.29 which was rated “strongly
agree”. However, the promotion got the mean rating of 3.23 or “agree” and the lowest mean
rating of 3.21 or “agree is the price.
In Table 8 below shows that WOM4 for enrollment decision got the highest mean
rating of 3.32 or “strongly agree” which is “I am going to testify my experiences on this
school to the students”. While the WOM1 which is “I will persuade the other students about
the university” got the 3.30 mean rating which was rated “strongly agree” by the students.
However, the statement “I will tell my family and friends about the school’s good service”
which is under WOM2 got the mean rating of 3.28 or “strongly agree”. Lastly, the WOM3
got the lowest mean rating of 3.18 which is “I will recommend this school to the other
students” which was rated “agree” by the respondents.
university.
good service.
the students.
Table 9 shows that SociaMed1 got the highest mean rating of 3.32 or “strongly
agree” for enrollment decision which is “I am going to share the social media sites of the
school to my family and friends”. While the SociaMed4 got the mean rating of 3.28 which
is “Overall, the marketing strategies of the school affects my enrollment decision” which
was rated “strongly agree” by the respondents. On the other hand, both SociaMed2 and
SociaMed3 got the lowest mean rating of 3.26 or “strongly agree” which is “I will
participate in promoting the school with the use of social media sites of the school” and “I
Table 9
3.3 Summary of Mean Rating Results of all Indicators under Enrollment Decision
In Table 10 below shows that SociaMed has the highest mean rating than the WOM.
It shows that social media is more effective than in word of mouth in relation to enrollment
decision of the student. The SociaMed got the mean rating of 3.28 or “strongly agree” and
while the WOM got the 3.27 mean rating which was rated “strongly agree” too.
Internet Presentation
It is shown in Table 11 and 12 that the result for the degree of relationship with the
marketing strategy and enrollment decision at a significance level of -0.94 giving a very
strong negative relationship. Overall, the variables have inverse relationship which means
whenever the marketing strategy of the school is good the enrollment decision is not
affected. And whenever the current marketing strategies of the school is increasing, the
number of enrollees is decreasing. We could assume that the current marketing strategies
of the school is not effective enough to attract enrollees for the institution. Therefore, the
null hypothesis (Ho) which is “There is no relationship between marketing strategy and
enrollment decision” is accepted.
Table 11
Degree of Correlation
Independent
Variable 1
Dependent
Variable -0.94 1
Table 12
Strategy
Chapter V
Conclusion
-Reject
-Accept
The null hypothesis of the study is accepted which is inverse relationship wherein
whenever the marketing strategies of the school is increasing the number of enrollees is
decreasing. The enrollment decision of the students is not mainly affected to the marketing
strategies of the school. The marketing strategies of the school could not be really effective
for them to attract new students to their institution. Which means the students are not
relying on what marketing strategies the school has. They relied on the school itself.
According to Shammot (2011), the factors that can influence the number of enrollees in
private institutions are the public perception on the quality of education, the amount of
school tuition, the availability of facilities. Other factors that can influence the student’s
decision are in the family, education style in school, teacher recommendations, career
guidance, open, exhibitions, mass media, geographical location, ranking, personal and
demographic, study fee and career prospects (Eidimtas & Juceviciene, 2014).
Recommendations
1. Build the school brand. The school must convince its target market that they have
the best school to choose among schools. They must improve their campus more
because when the facilities of the school are well-managed they could attract
enrollees (Penn State University, 2017).
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Appendix A
Dear Respondents,
Your individual responses in this survey are confidential and will not be connected with
you as an individual in any reporting of this data.
If you have any questions about this survey, or to learn more about the study in general,
you may contact Joyce B. Marcelo 09050699671.
Please sign and date below indicating your agreement to participate in this (survey
questionnaire).
Thank you.
Appendix B
I am a Senior High School Student at Our Lady of Fatima University Pampanga Campus.
I am doing a research study. I am working with my teacher, Ms. Miljoy R. Manalo, on a
research study. I'd like to tell you about this study and ask if you will take part in it.
A research study is when people like me collect a lot of information about a certain thing
to find out more about it. Before you decide if you want to be in this study, it’s important
for you to understand why we’re doing the research and what’s involved.
Please read this form carefully. You can discuss it with your parents or anyone else. If
you have questions about this research, just ask me.
We are doing this study to find out if the marketing strategies of Our Lady of Fatima
University is effective in relation to the enrollment decision of the grade 11 ABM students.
This study is not part of your school work, and you won't get grades on it.
We're asking about 50 students if they would like to participate. We’re inviting you to take
part because you are this age and you go to a school where we’re doing the study.
If you agree to be in the study and your parents give permission, we will ask you to:
Answer a questionnaire
You will be asked to complete a survey questionnaire that we will provide for you. This
part will take about a minute.
Study location: Study will be conducted at Our Lady of Fatima University Pampanga
Campus
This study will be held only during your free time so that there will be no intervention on
your part.
There is no benefit to you personally for taking part in this study. But we hope that the
results of the research will other reader in the future.
You might get bored or tired and decide that you don’t want to finish the study activities
or the interview. If so, just tell us that you want to stop.
A possible risk for any research is that people outside the study might get hold of
confidential study information. We will do everything we can to make sure that doesn't
happen.
Besides you and your parents the researchers are the only ones who will know the details
of your study participation. If we publish reports or give talks about this research, we will
No, you don’t. Research is something you do only if you want to. No one will get mad at
you if you don’t want to be in the study. And whether you decide to participate or not,
either way will have no effect on your grades at school.
You can contact us if you have questions about the study, or if you decide you don’t want
to be in the study any more. You can talk to me, or your parents, or someone else at any
time during the study. My phone number is 09050699671.
If you have any questions or concerns about your rights and treatment as a research subject,
you can contact us 09050699671.
*********************************************************************
If you decide to participate, and your parents agree, we'll give you a copy of this form to
keep for future reference.
If you would like to be in this research study, please sign your name on the line below.
________________________________________ _______________
*****************************************
Appendix C
Survey Questionnaire
Monthly Allowance:
Direction: Check the number that corresponds to your answer (1-Strongly Disagree, 2-
Disagree, 3-Agree, 4-Strongly Agree). Please answer the following questions honestly.
This will be used as a basis for our study entitled “The Effectiveness of Marketing
Strategies in Relation to the Enrollment Decision of Grade 11 ABM Students in Our Lady
of Fatima University.
INDEPENDENT VARIABLES
Strongly Strongly
Disagree
Product Agree Agree Disagree
(1)
(4) (3) (2)
Strongly Strongly
Agree Disagree
Price Agree Disagree
(4) (1)
(3) (2)
Strongly Strongly
Agree Disagree
Place Agree Disagree
(4) (1)
(3) (2)
Strongly Strongly
Agree Disagree
Promotion Agree Disagree
(4) (1)
(3) (2)
DEPENDENT VARIABLES
Strongly Strongly
Agree Disagree
Word of Mouth Agree Disagree
(4) (1)
(3) (2)
Strongly Strongly
Research Teacher
Appendix D
Appendix E
Joyce Marcelo, Christian Gaerlan and Roberto Paghunasan are conducting a survey
to grade 11 ABM students at Our Lady of Fatima University.
Joyce Marcelo and Mei Ann Pulusan are assessing the grade 11 ABM students in
answering the survey questionnares at Our Lady of Fatima University.