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Article in Prehospital and disaster medicine: the official journal of the National Association of EMS Physicians and the World Association for Emergency and Disaster Medicine in
association with the Acute Care Foundation · June 2006
DOI: 10.1017/S1049023X00003642 · Source: PubMed
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Abstract
1. Center for Health Policy, Columbia Introduction: Public health agencies have been participating in emergency
University School of Nursing, New York, preparedness exercises for many years. A poorly designed or executed exercise,
New York USA or an unevaluated or inadequately evaluated plan, may do more harm than
2. National Center for Disaster good if it leads to a false sense of security, and results in poor performance
Preparedness, Mailman School of Public during an actual emergency. At the time this project began, there were no
Health, Columbia University, New York, specific standards for the public health aspects of exercises and drills, and no
New York USA defined criteria for the evaluation of agency performance in public health.
Objective: The objective of this study was to develop defined criteria for the
Correspondence: evaluation of agency performance.
Joan Valas, MS, RN Method: A Delphi panel of 26 experts in the field participated in developing
Columbia University School of Nursing criteria to assist in the evaluation of emergency exercise performance, and
Center for Health Policy facilitate measuring improvement over time. Candidate criteria were based on
630 West 168th Street-Mail Code 6 the usual parts of an emergency plan and three other frameworks used else-
New York, NY 10032 USA where in public health or emergency response.
E-mail: jv16@columbia.edu Results: The response rate from the expert panel for Delphi Round I was
74%, and for Delphi Round II was 55%. This final menu included 46 public
Keywords: agency; criteria; emergency health-agency level criteria grouped into nine categories for use in evaluating
response; evaluation; event; exercises; drills; an emergency drill or exercise at the local public health level.
performance; public health; readiness; Conclusion: Use of the public health-specific criteria developed through this
standards process will allow for specific assessment and planning for measurable
improvement in a health agency over time.
Abbreviations:
CDC = Centers for Disease Control and Gebbie KM, Valas J, Merrill J, Morse S: Role of exercises and drills in the
Prevention evaluation of public health in emergency response. Prehosp Disast Med
DHS = (US) Department of Homeland 2006;21(3):173–182.
Security
FEMA = (US) Federal Emergency
Introduction
Management Agency
The roles of exercises and drills as a mechanisms for education, experience,
IAP = incident action plan
and evaluation of emergency response have increasingly become important
IC = incident command
for all response partners, including the public health system.1–3 The ability of
ICS = incident command system
the public health community to perform exercises, drills, and emergency sim-
JIC = jurisdiction-wide information center
ulations for both internal and external evaluation of plan effectiveness has
NACCHO = (US) National Association of
been improving, and includes greater involvement and more ties to other
County and City Health Officials
components of the response system. The objectives of the research are: (1) to
PIO = public information officer
clearly describe the levels of exercises and drills appropriate to levels of pre-
PPE = personal protective equipment
paredness, the purpose of the drill (management and leadership, operational
SOCO = single overriding communication
performance or systems performance), and the size of the agency and com-
objective
munity served; and (2) to develop a standardized set of criteria for use by local
UTL = universal task list
public health agencies or others to evaluate an agency’s response during a
drill, exercise, actual emergency event, or after-exercise evaluation are
Received: 22 June 2005
described in this report. In addition, a subsequent phase of the same project
Accepted: 19 July 2005
was undertaken to develop a standardized method for recording a drill or
Revised: 02 August 2005
exercise experience that can be used for the evaluation and documentation of
public health readiness.
Web publication: 21 June 2006
The emergency response readiness of the public health system increasing-
ly has been an important topic for research, development, and action in the
United States since 1996, with the events of 11 September One major challenge to this project was that public
2001 providing even more stimulus.4–6 This research health agencies already had been conducting or participat-
included: ing in exercises and drills, using a wide range of resources
1. the development of competencies in emergency pre- and working with US national, state, and local emergency
paredness for individual public health workers;2 preparedness organizations, the national network of
2. training for public health agency staff and their com- Academic Centers for Public Health Preparedness, and pri-
munity partners;4,7 vate consulting firms. This resulted in a lack of standardiza-
3. improved electronic and other communication tion that produced different vocabularies, expectations, and
capacities at all levels of public health practice;8,9 thus, different approaches in exercise assessment in the US.
4. federal guidance to state public health agencies (and The purpose of this study was to describe the levels of exer-
through state agencies to local public health agen- cises and drills appropriate to levels of preparedness and the
cies) on critical agency capacities needed for emer- purpose of these drills, and to develop a standardized set of
gency response;3 criteria for use by local public health agencies to evaluate an
5. strengthened planning for emergency response agency’s response during an exercise.
throughout the public health community;10 and
6. the creation of Project Public Health Ready, a system Methods
that certifies that a local public health agency has a To develop criteria using expert opinions, this Delphi study
staff competent in emergency response, a plan for was conducted at the Center of Health Policy at the
emergency response, and has tested its preparedness Columbia University School of Nursing. The study was
through exercises or drills.11 determined to be exempt from Institutional Research
Board approval on 02 January 2004.
Need for Exercises The first step in this study was to define the types and
Public health agencies have been participating in at least levels of exercises based on critical review of existing
some emergency preparedness exercises for many years, national standard language developed by the DHS.21 This
(e.g., the participation of local public health agencies in review resulted in a document that was circulated in the
emergency drills in the area surrounding nuclear power public health community for feedback and comment.
plants).12 Many jurisdictions have regular experiences with Subsequently, it was made available in its final form via the
emergencies caused by weather.6 However, a poorly designed project Website, and is summarized in Table 1.20
or executed exercise, or an unevaluated or inadequately The second step was to identify criteria for evaluating
evaluated plan, may do more harm than good if it leads to local public health emergency exercises. This was achieved
a false sense of security, resulting in poor performance dur- through a two-round Delphi survey utilizing a 26-member
ing an actual emergency. Also, the public may be put at risk expert panel to gain insight and consensus to the develop-
and confidence in the public health system undermined. ment of public health agency criteria for the evaluation of
The National Association of County and City Health emergency exercises. The experts for this panel were select-
Officials (NACCHO) has provided a useful tool, Bt ed based on experience and expertise from representative
Create, that guides an agency through the development of public health professional associations (boards of health,
a locally relevant exercise or drill.13 However, at the time local and state health officials), local and state public health
this project began, public health had not developed its own agencies, the Centers for Disease Control and Prevention
specific standards for the public health aspects of exercises (CDC), the DHS, and the Federal Emergency Management
and drills, and no defined criteria for the evaluation of Agency (FEMA). Special attention also was given to select-
agency performance existed. ing a panel that included representatives from each of the
Because exercises and drills are expected to provide a ten geographic regions of the country. The composition of
simulation of actual emergency experiences, the format for the panel is summarized in Table 2.
assessing response during a drill or exercise should be the
template for evaluation of an actual response.8,12 Evaluating Delphi Survey Round I
the degree to which the exercise and its results are used for Project staff reviewed an extensive range of materials from
ongoing organizational development also is crucial. There the DHS, the FEMA, the Centers for Public Health
currently are no published guidelines for assessing public Preparedness (funded by the CDC), and local public health
health emergency response. General guidelines developed departments. In developing the Round I Delphi instru-
by the US Department of Homeland Security (DHS) have ment, it was decided to present criteria for the evaluation
been developed, but are not specific for the public health of public health exercises in a manner consistent with and
agency role, both at the state and local levels.19 It is essen- understandable to those working in the broader emergency
tial that the evaluation of emergency response at the local management area. For that reason, the researchers chose to
level be consistent with expectations of emergency organize the document in categories identified by the
response at the state public health agency level, thus assur- major components of a public health agency emergency
ing that critical elements of response are developed in a management plan as described by NACCHO, which is a
consistent manner. Since this project began, several US format consistent with more general emergency plans.
organizations started initiatives that increase contribution However, because other ways of describing public health
from public health within the emergency response sector. performance or emergency response are in use, each of the
State or Local Public Health Official/Practitioner 14 State and Local Public Health Agencies
plan components was also compared to components of potential criterion and respond whether it should be
three other frameworks: (1) components used by general retained, modified, or eliminated. Additionally, they were
emergency management;21–23 (2) Public Health in America’s asked to comment on the proposed criteria and suggest
essential services of public health;24 and (3) the focus plan- additional criteria. The Round I instrument was pilot-test-
ning areas of the CDC state emergency plan guidance in ed by four public health experts familiar with emergency
use at the time.25 The comparative framework was includ- response and emergency plan design, and slight adjustments
ed in Round I for the purpose of explaining and grouping in wording and format were made based on their feedback.
potential criteria the research team selected for considera- The survey was administered by mail and electronically
tion by the experts. (reflecting panelist preferences). Suggested modifications
For each category, the project team generated potential focused on adjusting the agency response times stipulated
criteria that could measure actions likely to be taken by in the potential criteria. Other suggested modifications
public health agencies during an emergency or a disaster. primarily were to clarify language. Reasons for proposing
For example, under the category “Initial Response rejection of criteria centered on redundant language, or
Command and Control” an initial draft criterion was: panelists’ knowledge of a particular health department’s
health department internal incident commander is identi- non-participation in a specific activity, related to a criteri-
fied immediately on notification that emergency manage- on. Only four criteria were not retained by the panel.
ment will be used in response to an incident. A total of 50
potential agency level criteria corresponding to 10 separate Delphi Survey Round II
categories were originally sent out. In Round I of the Based on the results of Round I, the Round II survey
Delphi survey, panel members were asked to read each instrument grouped 46 potential criteria into nine cate-
1. Health department internal incident commander is identified immediately on notification that emergency management will be
used in response to an incident.
2. All health department internal ICS positions (PIO, Liaison, Safety Officer, needed section chiefs) are identified and activated*
within 30 minutes regardless of time of day.
3. All initial, available, relevant information centralized to the agency’s ICS Planning Section using a situation board or
equivalent within 15 minutes.
4. Establish an IAP describing primary objectives and overall strategy to be accomplished by the health department in the first
24 hours within 30 minutes after the establishment of the department’s EOC.
5. Activate appropriate ICS General Staff Sections within 60 minutes of initial activation of internal incident commander.
6. Portions of state/local public health law/code relevant to the specific emergency retrieved and available to ICS Command
Staff.
7. Activate plan for operating/closing routine health department operations within 30 minutes of initial activation of internal
incident commander
II. Communication
1. Establish liaison with JIC within 15 minutes of notifying the incident commander that the JIC is operational.
2. Draft and approve public information for anticipated phases of response within two hours. Draft and approve public
information for anticipated phases of response within two hours of establishment of agency’s EOC.
3. Identify critical partners (e.g., other health jurisdictions, law enforcement, hospitals, etc.) and convey initial public health
information to them immediately upon approval of information and no later than one hour after approval of information by
agency JIC.
6. Identify a public health spokesperson appropriate to the emergency (e.g., Health Director, Epidemiologist).
8. SOCO updated and distributed (e.g., posted to Situation Boards) as needed, but at least every four hours (maximum).
3. Adjustments to surveillance communicated as needed to and from the internal health public health IC.
4. Changes/enhancements in surveillance implemented within one hour of approval by the internal public health IC.
5. Epidemiology investigation plan including tools and forms completed within two hours of establishing the agency’s EOC.
7. Establish time interval for updating epidemiology investigation plan based on reassessment of information.
2. Specific protocols and procedures for collection of samples relevant to the specific emergency available within 60 minutes
of notification of incident by IC.
3. Ensure case investigators appropriately prepared and protected in PPE prior to deployment.
V. Evidence Management
1. Evidentiary requirements confirmed with relevant agencies through jurisdiction-wide National Incident Management System
partners, prior to collection of personal or environmental samples.
2. Coordinated arrangements for maintaining chain of evidence in place prior to collection of any samples/specimens.
1. Generic mass dispensing strategy adapted to specific event within 60 minutes of notification.
2. Dispensing sites are staffed with adequate and appropriately staffed personnel for mass dispensing (including volunteer
surge staff) prior planned to site opening time.
3. Needed “just in time” training including use of PPE identified and requested at least two hours prior to planned opening of
sites.
6. All needed record keeping supplies prepared and delivered for opening mass dispensing sites prepared and delivered to
site coordinators by opening of site(s).
1. Generic mass care strategy adapted to specific event within 60 minutes of notification.
2. Mass care sites are staffed with adequate and appropriately staffed personnel (including volunteer surge staff) prior to
opening.
3. Needed “just in time” training including use of PPE identified and requested at least two hours prior to planned opening of
sites.
6. All needed record keeping supplies prepared and delivered for opening mass dispensing sites prepared and delivered to
site coordinators by opening of site(s).
2. Develop plan for transport bodies, including routes and expected timeframes prior to dispatch of pick-up vehicles.
1. Develop/adapt strategy for control of environment rendered hazardous by this event within 30 minutes of site identification.
2. Identify specific characteristics of affected areas and report to incident commander within 30 minutes of arrival on site.
two mission areas for which the public health criteria may The research team notes that limitations of this research may
be used for measurement are listed in Table 4. be attributed to the 74% response rate from the expert panel.
With any Delphi research approach, there is one per-
spective on the topic of interest. The researchers made Conclusion
every effort to acheive inclusion of those with an interest in Public health agencies must be able to measure perfor-
emergency response in the local public health level, with- mance and identify areas for improvement. This can be
out regard to known perspective on the question of criteria. done through ongoing training and emergency response
The range of responses to the first round indicates that this exercising, and through the use of response exercises that
was accomplished. It is impossible to fully interpret the include plans for evaluation. The criteria developed
lower response rate to the second round. The non-respon- through this research are essential for those purposes.
dents did not represent any one constituency or interest Preparedness and response are dynamic processes, as
group, and the researchers’ observation is that this round threats change and weaknesses are identified. Capacity is
coincided with a busy time of grant renewals and other continuously built through planning, exercising, evaluating,
demands for time from the experts involved with this study. and improving.
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