2nd SEM ’19-‘20

OM & TQM

Prelim
CHAPTER 1
INTRODUCTION

Topics
- Why study operations management
- Functions within business organization
- Operations
- Finance, marketing and other functions
- Scope of operations management
- Type of Operation
- Production of goods versus service operations

CHAPTER 2
PRODUCTIVITY
Reporters:
Villacorta, Sarah Faye
Sumile, Cryss Disney T.
Remollo, Lynde D.
Presbitero, Aimee Lery B.
Prostrano, Lyka Joy A.
Ponsica, Crezadel C.

Topics
- Productivity
- Factors that affect productivity
- Improving productivity

Midterm
CHAPTER 4
PRODUCT AND SERVICE DESIGN
Reporters:
Pitogo, Robie Mea R.
Noynay, jean Mary Grace
Montermoso, Fernan Joy T.
Matugas, Maria Rusell R.
Limpag, Glyza Jane B.
Laberan, Jesse I.
Inot, Ivan Dave V.
Hayag, Kathleen G.
Topics
- What does product and service design do
- Reasons for product or service design or redesign
- Objectives of product and service design
- Sources of Ideas for New or Redesigned products and services
- Life Cycles
- Standardization
- Designing for Mass Customization
- Reliability
- Robust design
- Designing for Services
- Difference between Service Design and Product Design
- Design Guidelines

CHAPTER 8
LOCATION PLANNING AND ANALYSIS
Reporters:
Gramatica, Jennifer O.
Gerona, Joy V.
Gabiana, Fritzie Mae H.
Gabayan, Dave C.
Flores, Roseneth B.
Filipino, Clifford R.

Topics
- Strategic importance of location decisions
- Objectives of location decisions
- Location options
- General procedure for making location decisions
- Factors that affect location decisions

Semi-Finals
CHAPTER 9
INTRODUCTION TO QUALITY
Reporters:
Despi, Arlene
Colina, Marijoy
Cinco, Merry Cris T.
Cervantes, Aloha Jean C.
Cejano, Relyn B.
Castaneda, Jeremeh G.

Topics
- The evolution of quality management
 - The dimensions of quality
- The determinants of quality
- The consequences of poor quality
- Benefits of good quality
- Responsibility for quality
- The costs of quality
- Ethics and quality

CHAPTER 10
QUALITY CONTROL
Reporters:
Carumba, Julie Ann
Canoy, Semaddah T.
Camaling, Daisy Jane V.
Bugtai, Aljean Grace T.
Bacunawa, Rutchenette B.
Ayo, Adrian A.

Topics
- Introduction
- Inspection
- How much to inspect and how often
- Where to inspect in the process
- Centralized versus on-site inspection
- The control process

Finals

CHAPTER 11
TQM AND QUALITY TOOLS
Reporters:
Aguinid, Rhaffe C.
Almadin, Jurilyn M.
Andam, Cheenee S.
Aparece, Miera May G.
Ardiente, Arahmae D.
Auman, Stephanie Joy M.

Topics
- Introduction
- Obstacles to implementing TQM
- The-plan-do-study-act cycle
- Tools (flowcharts, check sheets, histograms, pareto analysis, scatter
diagrams, control charts, cause-and-effect diagrams)