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“A STUDY OF CUSTOMER SATISFACTION TOWARDS

VARIOUS TELECOM/ CELL PHONE SERVICE PROVIDER”

A minor project report submitted to

MAHATMA GANDHI UNIVERSITY


KOTTAYAM
In partial fulfillment of requirements
for the award of the degree of

BACHELOR OF BUSINESS ADMINISTRATION


Submitted By
Mr.Anandhu M. R Mr.Mohammed Ashraf P N Mr. Jamshid Babu P. J
Reg.No. 170021090797 Reg.No. 170021090829 Reg.No. 170021090819

Mr. Ramees. K. Rahim Mr. Sooraj N S


Reg.No. 170021090839 Reg.No. 170021090852

2017 -2020
Under the Guidance of
Mr. VASANTHA KUMAR,(M.A, MBA, B.Ed., M.Phil.)
Assosciate Professor
DEPARTMENT OF MANAGEMENT STUDIES

SIENA COLLEGE OF PROFESSIONAL STUDIES


EDACOCHIN, PIN: 682010: Phone: 0484-2327844, 3080300
E-mail id: sienacollegemail@gmail.com
SIENA COLLEGE OF PROFESSIONAL STUDIES
EDACOCHIN, PIN: 682010: Phone: 0484-2327844, 3080300
E-mail id: sienacollegemail@gmail.com

This is to certify that the project work, titled “A Study on customer satisfaction towards
Telecom/Cellphone service provider”.Submitted to Mahatma Gandhi University in
partial fulfillment of the requirement for the award of the degree of Bachelor of Business
Administration is a record of the original work done by Mr. Anandhu M.R
(Reg.No.170021090797) , Mr. Jamshid Babu P.J (Reg.No. 170021090819), Mr.
Mohammed Ashraf P N(Reg.No.170021090829), Mr. Ramees. K. Rahim (Reg.No.
170021090839), Mr. Sooraj N S (Reg.No. 170021090852) under my supervision and
guidance and that this project work has not formed the basis of the award of any
degree/diploma/fellowship similar title to any candidate of the university.

Mr. VASANTHA KUMAR,(M.A, MBA, B.Ed.,M. Phil )

Project Guide

Mr. VASANTHA KUMAR,(M.A, MBA, B.Ed.,M. Phil )

Head of the Department (Management Studies)

Date: 01-10-2018 Date…………………

College Seal:

Viva-Voce examination held on……………………………………..

External Examiner

Date………………