Hafsah Culasy

21, Culver Road, Reading, Berkshire, RG6 1QA

Mobile: 07557221320 Email: hafsahculasy@hotmail.com

PROFILE

Highly motivated and hardworking and individual with good interpersonal skills. Excellent team
worker and keen and willing to learn and develop new skills. Reliable, motivated and
dependable and always seeks new challenges and opportunities to develop. I have an active
and dynamic approach to work and like getting things done. I have a flexible approach but can
be determined and decisive.

Completed an enjoyable period of work experience at British Airways, demonstrating a natural

aptitude for interacting with colleagues. I am keen to secure a role which will provide
opportunities for further development and progression.

EDUCATION

SEPT 2012 - 2017 Maiden Erlegh School

Silverdale Road
Earley
Reading
RG6 7HS

GCSE - Subjects

English Language
Geography
Business
ICT: Single Award
Art
English Literature
Mathematics
Science

I successfully secured a work experience placement at British

Airways Head Office at Waterside in July 2017

SEPT 2017- PRESENT Henley college

Deanfield Ave
Henley-on-Thames
RG9 1UH

Extend certificate- Level 2 – Information and creative

technology

Currently in my last year of an extended diploma level 3 in

Creative media production and Broadcast Journalism
HOBBIES & INTERESTS

I am passionate about fashion and enjoy keeping up to date with the latest trends. I am also
keen on photography and enjoy learning and developing new techniques, which I try to use to
produce interesting and unusual shots. I enjoy using new technology and exploring how this
can be used to develop my skills.

EXPERIENCE
Apple
5th August 2019 – January 2019 Specialist
During my time at Apple I have:
 Understood customer needs and provided
products/services recommendations that were best suited
to them.
 Provided a personalised experience which created a
unique customer experience.
 Guided customers, advised, sold and stetted up their new
products, this is part of Apple’s unique style of service
 Been a good listener and retaining strong people skills
whilst showing empathy, which could result in converting a
store visitor into a loyal Apple customer.
 Learnt about new products and features, sharing
knowledge and passion for Apple with customers.

Gant
26th May 2018 – August 2019 Sales Assistant
During my time at Gant I have:
 Proactively sought out customers to assist across shop floor.
 Enthusiastically conversed and engaged with customers
about purchase needs and available products
 Escorted customers to products, answered questions and
made sure all questions were answered and no additional
help was needed.
 Prepared for promotions by rearranging stock, adding
signage and retagging merchandise.
 Adapted to changing work priorities and provided cover for
busy periods including holidays.
 Processed payments by cash, gift card and credit card.
 Maintained a constant presence on the shop floor to address
customer needs.
 Assist customers with trying on clothes, finding appropriate
sizes and completing purchases.
REFERENCES

Available on request.

HAFSAH CULASY– CV