TEMPLATES

SKYPE SHORTCUT CODES – to be sent to Support within the first 2 mins. of

the class

ONLINE/RINGING/NO ANSWER The student is ONLINE in SKYPE – RINGING when called

but NO ANSWER

AWAY/RINGING/NO ANSWER The student is AWAY in SKYPE – RINGING when called but
NO ANSWER

ONLINE/NO SOUND/RE-LOGIN The student is ONLINE in SKYPE – NO SOUND when called

(No RINGING sound); logged out, logged back in, still the same

AWAY/NO SOUND/RE-LOGIN The student is AWAY in SKYPE – NO SOUND when called

(No RINGING sound); logged out, logged back in, still the same

OFFLINE/IN CONTACT LIST The student is OFFLINE in SKYPE – Call drops when called – The
student is already in your contact list (ADDED and ACCEPTED)

NOT ADDED/NO SOUND The student HAS NOT ADDED and ACCEPTED your invitation –
NO SOUND when you call the student

NOT ADDED/RINGING/NO ANSWER The student HAS NOT ADDED and ACCEPTED the
INVITATION – RINGING when called but no answer

ADDED/RINGING/NO ANSWER The student HAS ADDED and ACCEPTED the INVITATION
but status isn’t showing, RINGING when called but no answer

ADDED/NO SOUND The student HAS ADDED and ACCEPTED the INVITATION but status
isn’t showing, NOT RINGING at all

TEMPLATE to FOLLOW: @Phil Time_Name_Code (then, send the

Skype contact)
Ex: @2:30_Aya_ONLINE/RINGING/NO ANSWER
CODES AFTER DOING THE BASIC TS (PROBLEM NOT FIXED)

Template: PhilTime_student’sName_Issue

List of issues

a. Both parties cannot hear each other

b. Student cannot hear the teacher
c. Teacher cannot hear the student
d. Both parties cannot see each other
e. Student cannot see the teacher
f. Teacher cannot see the student

AUDIO ISSUES

1. Teacher cannot hear the student. Student cannot hear the teacher. Basic TS
has been done. Teacher’s audio settings were configured correctly.

Ex: @2:30_Airi_Both parties cannot hear each other

2. Teacher can hear the student BUT student cannot hear the teacher. Basic TS
has been done. Teacher’s audio settings were configured correctly.
Ex: @2:30_Airi_Student cannot hear the teacher

3. Teacher cannot hear the student BUT student can hear the teacher. Basic TS
has been done. Teacher’s audio settings were configured correctly.
Ex: @2:30_Airi_Teacher cannot hear the student

VIDEO ISSUES
4. Teacher cannot see the student. Student cannot see the teacher. Basic TS has
been done. Teacher’s video settings were configured correctly.

Ex: @2:30_Airi_Both parties cannot see each other

5. Teacher can see the student BUT student cannot see the teacher. Basic TS has
been done. Teacher’s video settings were configured correctly.
Ex: @2:30_Airi_Student cannot see the teacher
 6. Teacher cannot see the student BUT student can see the teacher. Basic TS has
been done. Teacher’s video settings were configured correctly.
Ex: @2:30_Airi_Teacher cannot see the student

TRIAL student info – to be sent to Teacher Jo-ann and Teacher Chris

Template to follow:
 FIRST TRIAL
@Phil Time_Name_Method to be used_Info from Support
Ex: @7:00_Marino_C_10/B

 SECOND TRIAL
@Phil Time_Name_Age/Level_lesson
Ex: @6:30_Nanami_7/B_C2 B1 L1

ADDING CONTACTS IN SKYPE

 Regular Student

Hi, _____! I am _____ from Hatchlink Jr. and I am your teacher for today’s class. Please add
me to your Contacts list. I am looking forward to seeing you!

 Trial Student

Hi, _____! I am _____ from Hatchlink Jr. and I am your teacher for today’s trial class. Please
add me to your Contacts list. I am looking forward to seeing you!
MESSAGE TO BE SENT AFTER TRIAL CLASSES
 After a first trial class
Welcome to Hatchlink Jr.
I had a great time learning English with you today. :D
You did an awesome job in your class!
I hope you’ll try having another class at Hatchlink Jr.
See you soon!

ハッチリンクジュニアへようこそ。
今日はとっても素晴らしい英語の勉強の時間となりました。:D
レッスンではとてもよく頑張りましたね！
次回もハッチリンクジュニアのレッスンにぜひ挑戦してみてください。
ではまた会いましょう！

 After a second trial class

I was very happy to have you in my class today! :D
There will be many things we will learn as we explore the wonderful world of English!
I am looking forward to seeing you again in my class!!
See you next time!

今日はレッスンに参加してもらえて、先生はとても嬉しかったです! :D
これから素晴らしい英語の世界を探検することで、先生と一緒にたくさんの発見をしていき
ましょう！
またレッスンで会えるのを楽しみにしています!!
それではまたね!

EMAIL ACCOUNTS

For First Trial Evaluation Sheet: jo-ann.boniba@hatchlink.com

CC. takahiro.hirano@hatchlink.com ; t.sakai@hatchlink.com

For Incident Reports: christel.labrinao@hatchlink.com

CC. jo-ann.boniba@hatchlink.com ;
takahiro.hirano@hatchlink.com ; t.sakai@hatchlink.com
HIGHER-UPS’ E-MAIL ACCOUNTS
Sir Taku - t.sakai@hatchlink.com
Sir Hiro - takahiro.hirano@hatchlink.com
Sir Dai - daisuke.hamada@hatchlink.com
Teacher Joann - jo-ann.boniba@hatchlink.com
Teacher Chris - christel.labrinao@hatchlink.com
Teacher Mel - melissa.aquino@hatchlink.com
Teacher Kat – katrice.estoperez@hatchlink.com
Ms. Yuka - yuka.okano@hatchlink.com

POST-ASSESSMENT TEST – to be sent to Teacher Jo-ann’s

Skype

Template to follow: @Phil Time_Name_Assessment Test

Ex: @5:00_Yuri_Assessment Test

FEEDBACK TEMPLATE for Beginner level

【覚えた単語】
1.
2.
3.

【学んだセンテンス】
1.
2.
3.

TRIAL VIDEO RECORDINGS’ FILE NAME

Template: Teacher’s Name_Student’s ID
Ex: Manuel_4321
 Save in the trial recording USB.