QFD Matrix

PHASE I QFD

heat required to melt plastic

force to press bottles
force required to cut material
accuracy for shoe patterns
thickness of sole
strength of bottle thread
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surface roughness
force to attach pieces together
time to attach pieces together
strength of adhesive
time of life outdoors
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Preferred

CR Customer heat required to

Affinity Group Number Customer Requirements Weights melt plastic

Need to remove waste in the form of

plastic bottles to reduce pollution and 0.6
Opportunities in 1.1 improve aesthetics.
Haiti Need to solve a problem in need, in
order to improve quality of life, due to 0.6
1.2 high poverty.
Can operate without electricity due to
the lack of generators and an existing 0.3
2.1 power grid 1

Resilient to natural disasters in order for 0.1

2.2 it to be sustainable for the Haitians
Needs to be able to operate
External Factors independently of government support 0.1
2.3 because it is corrupt and unstable 3
External Factors

Only low skill requirements are

necessary to allow the maximum 0.1
ammount of Haitians to operate the
2.4 process 1
Promotes community involvement to 0.1
2.5 uphold traditional values
Generates revenue locally in Haiti to
create a source of income for the 0.6
3.1 people.

Product/process adds a form of value to 0.6

Economics the plastic bottle as to make the bottle
3.2 most profitable rather than a resource
Profitable in order to sustain and fund 0.3
3.3 the project
Uses local materials to decrease import 0.1
3.4 materials and costs
Withstand the environment to survive 0.6
4.1 unpredictable weather conditions

Remains useable over a long period of 0.3

4.2 time to ensure success of the project
Durability
Can be easily repaired or modified to
avoid extra costs, labor, and ensure 0.3
4.3 usability
Lightweight and robust in order to be 0.1
4.4 transportable over rough terrain
Requires only a basic education
because the majority of the Haitian 0.3
5.1 people are impovershied
Ease of Use Relates to current technology in Haiti 0.1
5.2 for quick adoption 1
Is ergonomically friendly to protect the 0.1
5.3 Haitian operator
Need to utilize plastic bottles because
there is a large amount available as a 0.6
6.1 resource.

Material
Needs to rely primarily on locally 0.3
Requirements
6.3 available materials to reduce the cost. 3
Needs to be able to be assembled
manually because of the limited 0.1
6.2 technology available in Haiti
Technical Targets (Specifications)

Better 5
4
Technical Benchmarking 3
2
Worse 1

Raw score 1.7

Relative
Weight 2%
 Engineering Metrics
force to press force required to accuracy for thickness width of bottle strength of surface
bottles cut material shoe patterns of sole thread bottle thread roughness

1 9 3

1 9 1 9 1 1
3 3 3 3

3 3

1 1 3

1 9 3 9

3 3

3 3

1 9 3

9 9 3

1 1

9 9
1.9 8.7 2.5 9 2.5 9.1 0.6

2% 11% 3% 11% 3% 11% 1%

 Correlation Codes
++ Very Positive
+ Positive
- Negative
-- Very Negative

Customer Perception
force to attach time to attach strength of time of life 1 5
pieces together pieces together adhesive outdoors Worse 2 3 4 Better

9 1

1 3

3 3 3
9 9

3 3

9 9

9 3

1 3

3 1

9 9

9
 A: Benchmark Product #1
B: Benchmark Product #2
C: Benchmark Product #3
D: Benchmark Product #4
etc…

7.2 9.5 9.5 18.9

9% 12% 12% 23% 100%