PROJECT REPORT

ON

Compiled By: --
Name: - Sanjay Krishna Barik
Registration No: -
School: - National High School Boy’s
Class:-XII E Roll: - 24
 ACKNOWLEDGEMENT

I am highly indebted to the teacher in

Charge Mr Sunil Panday for his guidance
and constant supervision as well as for
providing necessary information regarding
the project & also for his support in
completing the project.
 CONTENTS

SERIAL NO. PARTICULARS PAGE NO.

1 INTRODUCTION 1-2

2 SPREADSHEET 3

3 SUMMARISED PRESENTATION

4 QUESTIONNAIRES

5 ANALYSIS

6 DUTIFUL CONSUMER

7 RECOMMENDATION
 INTRODUCTION

Consumer Protection Act (1986)

The consumer protection act was passed by the Parliament in
1986.The act came into force on 15 th April, 1987.In 1993, the act
was amended for the first time. Thereafter, it was further amended
in 2003. This Act extends to the whole of India except to the state of
Jammu and Kashmir.
‘Consumer protection’ refers to protect the consumers against unfair trade practices
such as adulteration of consumer-goods, misleading advertisement, under-weight,
over changing etc. of the manufacturers and sellers.

Consumer is the user of goods & services who pays for the goods &
services which he uses and is entitled to expect the quality and
nature of goods & services promised to him by the seller.
Manufacturers owe a duty to the ultimate consumer taking care in
making their goals where there is no likelihood of their being
examined before they reach the ultimate consumer. In today’s mass
production economy there is a little contact between seller &
consumer in a difficult positions with very few avenues for
redressal. The intense competition satisfaction and hence by and
large the principles of “Consumer is King” is now expected- a
transition from the principles of ‘eaveate emptor’ to ‘caveate
vinditor’.
How is consumer exploited?
There are many ways by which consumers are exploited. A few of them are:

1. Selling at higher prices -- The price charged for the product will not be
proportionate to the quality;

2. Product risk -- Drugs that are hazardous, banned or beyond expiry date, electrical
appliances with inadequate safety precautions, etc.

3. Adulteration -- This is very common in food items and could prove to be highly
injurious to one's health.

4. Sub-standard Products -- Items whose quality is far below the required standard.

5. False Claims -- Manufacturers make false representations about their products in

the media with a view to mislead the consumers.

6. Warranty/Annual Maintenance Contract --In many cases, though the product will
have a warranty or will be under annual maintenance contract (AMC), when a
problem arises, the consumer is told that certain parts will not be covered and they
will have to pay.

The Consumer Protection Act, 1986, is definitely a blessing for consumers wronged
by manufacturers or dealers. Numerous complaints about defective goods have been
heard by consumer fora over the years. Though recourse is available to consumers
through this benign legislation, manufacturers and dealers should realise their
responsibility towards society and ensure that quality goods are produced.
 SPREADSHEET
Name Age Gender Product Name
Gaurav Mondal 18 Male Lipton tea
Jeet Kayal 19 Male Pears soap
Ritwick Biswas 18 Male Axe deodorant
Atanu Bose 34 Male Red Label Tea
Biswas Das 32 Male Aliva Biscuits
Sahil Bagree 17 Male Rexona soap
Sukriti Santra 28 Female Dermi cool talcum
Abhisekh Das 22 Male Colgate Toothpaste
Tilak Agarwal 52 Male Parachute oil
Partho Bose 57 Male Dabour amla oil
Ashar Imam 18 Male Amul Yogurt
Veronica Roy 20 Female Fair & Lovely
Aniket Das 25 Male Jubliee pulses
Prashant Singh 21 Male Maggie
Srijit Dutta 42 Male Maggie
Arpita Prasad 24 Female Pepsodent toothpaste
Karnika Choraria 20 Female Vaseline
Diya Bhattacharya 28 Female Clinic Plus shampoo
Gopal Das 24 Male Amul Cheese
Ujjal Nag 59 Male Maggie
Monojit Roy 62 Male Maggie
Makar Basu 57 Male Maggie
Arun Agarwal 38 Male Maggie
Putul Begum 41 Female Dove Soap
Arijit Singh 37 Male Maggie
Nayan Ghosh 46 Male Maggie
Akanksha Bhan 18 Female Tresemme Shampoo
Vanshika Sawhney 18 Female Liril 2000 soap
Panchu Kayal 75 Male Domex disinfectant
Tapan Das 47 Male Liril 2000 soap
Pooja Bhattacharya 56 Female Lux soap
Padma Joshi 68 Female Lifebuoy soap
Pankaj Goenka 45 Male Modern Bread
Rajan Khandelwal 68 Male Knorr soup
Rajesh Baid 89 Male Annapurna Atta
Suresh Jindal 87 Male Annapurna Salt
Uma Kakarania 97 Female Wheel Detergent
Vinod Anchalia 94 Male Bru Coffee
Indra Gupta 93 Male Rin Detergent
 SUMMARISED PRESENTATION

GENDER
FEMALE
30%

MALE
70%

AGE GROUP
15-19 20-40 40-60 60-100

26% 20%

17%
37%
 QUESTIONNAIRE
Tilak
Gaurav Jeet Ritwick Atanu Biswas Sahil Sukriti Abhisekh Agarw
Questions Mondal Kayal Biswas Bose Das Bagree Santra Das al
Do you check MRP before buying
Goods? Yes No No Yes Yes Yes Yes No Yes
Do you ask for a Bill whenever
you purchase anything? No No No No Yes No Yes Yes Yes
Do you examine the expire date
before buying? Yes Yes Yes Yes Yes Yes Yes Yes Yes
Have you ever cross checked the
weights of products ? No No No Yes No No No No No
Generally do you believe
everything you read on label? No No Yes No Yes Yes No Yes No
What was the response to your
complaint? Yes Yes Yes Yes Yes Yes No No No
Was your complaint to the
supplier/shopkeeper attained by
him to your satisfaction? Yes Yes Yes Yes Yes Yes No No No
Are you attracted by the
promotional offer like free buy
one get one free offer? Yes Yes No Yes Yes Yes Yes No Yes
Do the children influence the
purchase of the particular
product? Yes Yes Yes Yes Yes Yes Yes Yes Yes
Are you satisfied with the quality
of the product? Yes Yes Yes Yes Yes Yes Yes Yes Yes
Have you ever thought of joining
of consumer club for fight for
your right? No No No No No No No No No
Are you attracted by the tactics
store use to influence your buying
habits? Yes No Yes Yes No No Yes No Yes
Do you buy the product which are
sponsored by the celebrities? No Yes Partially Partially No No No No No
Do you check that whether the
product is certificated or not? No No No No No No No No No
Do you look for any company
name on the product Yes Yes Yes Yes No No Yes Yes Yes
Do you read the nutritional label
on the product Yes Yes Yes Yes Yes Yes Yes Yes Yes
Do you buy telebrand product? No No No No No No No No No
Do you compare the price of food
you buy at other store Yes Partially Partially No No No Partially No Yes
Partiall
Do you find the product costly? No No No No Partially Partially Partially Partially y
Have you ever charged MRP
more? No No No No No No No No No
 Partho Ashar Veronica Aniket Prashant Srijit Arpita Karnika Diya
Questions Bose Imam Roy Das Singh Dutta Prasad Choraria Bhattacharya
Do you check MRP before
buying Goods? Yes Yes Yes Yes Yes Yes Yes Yes Yes
Do you ask for a Bill
whenever you purchase
anything? Yes Yes Partially Partially Yes Partially Yes Yes Yes
Do you examine the expire
date before buying? Yes Partially Yes Yes Yes Yes Yes Yes Yes
Have you ever cross checked
the weights of products? No No No Yes No Partially No No No
Generally do you believe
everything you read on label No Partially Yes No Yes Yes Partially Yes Partially
What was the response to
your complaint? Yes Yes Yes Yes Partially No No No No
Was your complaint to the
supplier/shopkeeper
attained by him to your
satisfaction? Yes Yes Yes Yes Partially No No No No
Are you attracted by the
promotional offer like free
buy one get one free offer? Yes Yes No Yes Yes Yes Partially No Yes
Do the children influence the
purchase of the particular
product? Yes Partially Yes Yes Partially Yes Yes Partially Yes
Are you satisfied with the
quality of the product? Yes Yes Yes Yes Partially Yes Yes Yes Yes
Have you ever thought of
joining of consumer club for
fight for your right? No No No No No No No No No
Are you attracted by the
tactics store use to influence
your buying habits’? Yes No Yes Yes Partially No Yes Partially Yes
Do you buy the product
which are sponsored by the
celebrities? No Yes Partially Partially No No Partially No No
Do you check that whether
the product is certificated or
not? No No Partially No No Partially No Yes Partially
Do you look for any company
name on the product Yes No Yes No No No Yes Yes No
Do you read the nutritional
label on the product Partially Yes Yes Yes Yes Yes Yes Partially Yes
Do you buy telebrand
product? No No No No No No No No No
Do you compare the price of
food you buy at other store Partially Partially Partially Partially Partially Partially Partially No Yes
Do you find the product
costly? No No No No Partially Partially Partially Partially Partially
Have you ever charged MRP
more? No No No No No No No No No
Questions Gopal Das Ujjal Nag Monojit Roy Makar Basu Arun Agarwal Putul Begam
Do you check MRP before
buying Goods? Partially Yes Yes Partially Yes Yes
Do you ask for a Bill whenever
you purchase anything? Yes Partially No No No Partially
Do you examine the expire
date before buying? Partially Partially Yes Yes Yes Yes
Have you ever cross checked
the weights of products? No No Partially Yes No No
Generally do you believe
everything you read on label No Partially No Yes Yes Yes
What was the response to your
complaint? Yes Yes Yes Yes Partially No
Was your complaint to the
supplier/shopkeeper attained
by him to your satisfaction? Yes Yes Yes Yes Partially No
Are you attracted by the
promotional offer like free buy
one get one free offer? Yes Yes No Yes Yes Yes
Do the children influence the
purchase of the particular
product? Yes Partially Yes Yes Partially Yes
Are you satisfied with the
quality of the product? Yes Yes Yes Yes Partially Yes
Have you ever thought of
joining of consumer club for
fight for your right? No No No No No No
Are you attracted by the tactics
store use to influence your
buying habits’? Yes No Yes Yes Partially No
Do you buy the product which
are sponsored by the
celebrities? No Yes Partially Partially No No
Do you check that whether the
product is certificated or not? No No Partially No No Partially
Do you look for any company
name on the product? Yes No Yes No No No
Do you read the nutritional
label on the product? Partially Yes Yes Yes Yes Yes
Do you buy telebrand product? No No No No No No
Do you compare the price of
food you buy at other store No No Partially No No Yes
Do you find the product costly? No No No Partially No Yes
Have you ever charged MRP
more? No No No No No No
 ANALYSIS
According to the survey taken on the topic “CONSUMER
AWARENESS” the following analysis is taken.

Q.1 Do you check MRP before buying Goods?

8%
13%
Yes
No
Partially
79%

Interpretation:-According to the Graph Shown Above, the

Survey Shows 75% People Said Yes, 13% People Said No
And 8% Said Partially.

Q.2 Do you ask for a Bill whenever you purchase anything?

21%
Yes
No
58% Partially
21%

Interpretation:-According to the Graph Shown Above, the

Survey Shows 58% People Said Yes, 21% People Said No
And 21% Said Partially.
Q.3 Do you examine the expire date before buying?

8%
13%
Yes
No
Partially
79%

Interpretation:-According to the Graph Shown Above, the

Survey Shows 75% People Said Yes, 13% People Said No
And 8% Said Partially.

Q.4 Have you ever cross checked the weights of products?

12% 12%

Yes
No
Partially

76%

Interpretation:-According to the Graph Shown Above, the

Survey Shows 12% People Said Yes, 76% People Said No
And 12% Said Partially.
Q.5 Generally do you believe everything you read on label?

9%

Yes

50% No
41% Partially

Interpretation:-According to the Graph Shown Above, the

Survey Shows 50% People Said Yes, 41% People Said No
And 9% Said Partially.

Q.6 What was the response to your complaint?

15%

Yes
No
54%
31% Partially

Interpretation:-According to the Graph Shown Above, the

Survey Shows 54% People Said Yes, 31% People Said No
And 15% Said Partially.
Q.7 Was your complaint to the supplier/shopkeeper attained by him to your satisfaction?

8%

Yes

33% No
59% Partially

Interpretation:-According to the Graph Shown Above, the

Survey Shows 59% People Said Yes, 33% People Said No
And 8% Said Partially.

Q.8 Are you attracted by the promotional offer like free buy one get one free offer?

8%

20% Yes
No
Partially
72%

Interpretation:-According to the Graph Shown Above, the

Survey Shows 72% People Said Yes, 20% People Said No
And 8% Said Partially.
Q.9 Do the children influence the purchase of the particular product?

0% 10%

Yes
No
Partially

90%

Interpretation:-According to the Graph Shown Above, the

Survey Shows 90% People Said Yes, 0% People Said No And
10% Said Partially.

Q.10 Are you satisfied with the quality of the product?

19%
0% Yes
No
Partially

81%

Interpretation:-According to the Graph Shown Above, the

Survey Shows 81% People Said Yes, 0% People Said No And
19% Said Partially.
Q.11 Have you ever thought of joining of consumer club for fight for your right?

Yes
No
100% Partially

Interpretation:-According to the Graph Shown Above, the

Survey Shows 0% People Said Yes, 100% People Said No
And 10% Said Partially.

Q.12 Are you attracted by the tactics store use to influence your buying habits’?

9%

Yes
No
35%
56%
Partially

Interpretation:-According to the Graph Shown Above, the

Survey Shows 56% People Said Yes, 54% People Said No
And 9% Said Partially.
Q.13 Do you buy the product which are sponsored by the celebrities?

16% 10%

Yes
No
Partially

74%

Interpretation:-According to the Graph Shown Above, the

Survey Shows 10% People Said Yes, 74% People Said No
And 16% Said Partially.

Q.14 Do you check that whether the product is certificated or not?

4%
27%
Yes
No
Partially

69%

Interpretation:-According to the Graph Shown Above, the

Survey Shows 4% People Said Yes, 69% People Said No And
27% Said Partially.
Q.15 Do you look for any company name on the product?

0%

Yes
46%
No
54%
Partially

Interpretation:-According to the Graph Shown Above, the

Survey Shows 54% People Said Yes, 46% People Said No
And 0% Said Partially.

Q.16 Do you read the nutritional label on the product?

13%
0%
Yes
No
Partially

87%

Interpretation:-According to the Graph Shown Above, the

Survey Shows 87% People Said Yes, 0% People Said No And
13% Said Partially.
Q.17 Do you buy telebrand product?

Yes
No
100% Partially

Interpretation:-According to the Graph Shown Above, the

Survey Shows 0% People Said Yes, 100% People Said No
And 0% Said Partially.

Q.18 Do you compare the price of food you buy at other store?

17%
Yes
46% No
Partially
37%

Interpretation:-According to the Graph Shown Above, the

Survey Shows 17% People Said Yes, 37% People Said No
And 46% Said Partially.
Q.19 Do you find the product costly?

4%

Yes
46% No
50% Partially

Interpretation:-According to the Graph Shown Above, the

Survey Shows 4% People Said Yes, 50% People Said No And
246% Said Partially.

Q.20 Have you ever charged MRP more?

Yes
No
100% Partially

Interpretation:-According to the Graph Shown Above, the

Survey Shows 0% People Said Yes, 100% People Said No
And 0% Said Partially.
 Dutiful consumer

The three R’s of a Dutiful Consumer are:

I. Reduce: Consume only what you need, if possible

reduce consumption of water, electricity, fuel and
other non-renewable.

II. Reuse: If a product can serve you for a longer period,

use it instead of buying a new one.

III. Recycle: Don’t litter the environment please recycle

degradable or recyclable materials through scrap dealers
 RECOMMENDATIONS

According to the survey conducted I found that almost every

consumer first check the expiry date on the food items and
medicines when they buy different products. Therefore, it
should not only be mandatory to the food items and
medicines but also to the cosmetics bought and other
different items.
Most of the People do not cross check the weights of the
products mentioned on the items. Thus it is recommended
that people should check the weight and then purchase the
item.
So, to conclude I feel that a consumer have several rights and
duties and carry authority to complain whatever is going
wrong.