NILESH ANIL PATIL

E-Mail: nil4apatil@yahoo.com
nil4apatil@gmail.com
Phone: +91 – 9833 134146
Address: 503, Om Jai Siddhivinayak CHS, SRA-Bawate Wadi,
Shreyas Colony Aarey Road, Goregaon East, Mumbai-: 400 063

IBM-HP Server-Storage CERTIFIED IT PROFESSIONAL

≈ IT INFRASTRUCTURE MANAGEMENT ≈ PROJECT / PROGRAM MANAGEMENT ≈ SERVICE DELIVERY
≈ SOLUTION DESIGN & IMPLEMENTATION ≈ RBI-IT AUDIT MANAGEMENT ≈

Offering over 14 years of rich experience in successful IT Management

Well verse in analysing and finding cost effective solution. Excels at boosting performance and productivity by
establishing realistic goals and enforcing deadlines

Member of Global IT Team, continuous interaction with Global IT, Reporting to , Head IT - India

PROFILE SUMMARY

 IT Business Strategist with exposure of working in technologically advanced environments and in development &
implementation of business solutions and technology based strategic responses
 Excellent track record of managing projects / programs of value up to $ 50 Million, with specialisation in driving highly
complex business critical IT Infrastructure and Business Application projects
 Pioneered E2E delivery of complex IT Infrastructure solutions including Data Centre Infrastructure Solutions, High-End /
Enterprise Level Storage Solutions
 Skilled in designiong & implementing information security systems and in providing consultancy on vulnerability findings
and policy non-compliance remediation
 Increased responsiveness and adherence to SLA terms with revitalized Help Desk Operations, using ITIL standards and
escalation models; added ticketting/reporting systems creating 60% drop in recurring issues.
 Front-led large sized multi-technology teams of 30+ resources including Managers & System Specialists,
 People-friendly, collaborative & approachable leader with excellent planning, analytical and problem solving skills

CORE COMPETENCIES

IT Strategy / Business Planning Global IT Security, Risk Analysis, Websense

Project Planning, Scheduling, Monitoring, Tracking & Control Audit & Compliance,
E2E Infrastructure Architecture and Design ERP Implementation
IT Budgeting, Operations Management Disaster Recovery, Netowork Design, implementation
Contract Negotiation, Vendor Management MPLS, DMVPN, VPN, Firewalls, Routers, VOIP
Technology Integration, Change Management SAN Storage Virtualization, Cloud Computing
Team Management IT Operations Management

ORGANISATIONAL EXPERIENCE

Since Apr’16 – Till Date : SAINT GOBAIN - Grindwell Norton Pvt. Ltd. - Mumbai , Sr IT Executive - INDEC

(Service Desk Management - Compliance Management - IT Procurement - Security Management - Data Center Management
- Vendor Management - Infrastructure Management - End-User Support - On Site Support Management - IT Project
Management – IT Audit )

Responsibilities:
 IT Service Management -:
- Provides users assessments, and pitches IT equipment and service packages during meetings or presentations.
- Offers innovative solutions that meet users needs while remaining cost effective.
- Manages projects by creating timelines, adhering to budgets, and assigning staff members.
- Establishes client and sales goals, and tracks progress and other metrics.
- Maintains relationships with technology, software, and security.
- Manages and assesses the performance of staff members who specialise in support, sales, and installation.
- Identifies staffing needs and works with human resources colleagues to pursue the hiring process.
- Specialises in IT needs and demands for a particular industry, such as academics, finance, or healthcare.
- Maintains familiarity with current and upcoming IT equipment, services, and other developments.
- Coordinates troubleshooting, support, and service for equipment and networks when necessary.
- Upholds a sense of customer service and measures client satisfaction.
- Attends industry events and trade exhibitions to learn about cutting edge product releases and news.
 IT Procurement Procedures and Policies –:
- Ensures products and services are purchased in the most cost- and time-efficient manner.
- Evaluates contracts and vendors; makes final decisions regarding suppliers.
- May serve as a mediator during disputes between vendors and IT staff. Reports to a head of a unit/department.
- Typically manages through subordinate managers and professionals in larger groups of moderate complexity.
- Provides input to strategic decisions that affect the functional area of responsibility.
- Give input into developing the budget.
- Capable of resolving escalated issues arising from operations and requiring coordination with
other departments.
 Infrastructure and DATA Center Management-:
- To ensure that company’s IT infrastructure is always functioning as effectively as possible and is never sluggish or
outdated.
- A large role in the management of company’s IT department as a whole. Almost every task that IT department
personnel engage in, from performing routine system updates to installing entirely new elements, will need
to be monitored and guided by the IT.
 IT Asset Management -:
- responsible for the daily and long-term strategic management of software and technology-related hardware within the
organization. This includes planning, monitoring, and recording software license and/or hardware.
- IT Hardware and software inventory Management.
- Physical asset inventory manage and maintain with fixed asset register.
 Mobility Support -:
- Company Owned and BYOD configuration.
- Mobile Iron installation and configuration.
- Mobile Asset Management.
 IT Security & Compliance Manegement -:
- SCCM and CMCB client status.
- Security Patch Management – Servers / Nodes.
- Antivirus Management.
 Backup and Restore -:
- Veritas Netbackup is a Group standard backup solution for Servers.
- Netbackup can backup complete image of servers to perform bare-metal recovery.
- Netbackup is application aware backup tool and it can perform Oracle & SQL database backup with advanced recovery
features.
- New setup created with redundancy in backup by including dual backup devices (backup server & tape backup for offsite).
- DRUVA Backup for end user system data.
 IT Audit -:
- Outdated IT Policies and Procedures.
- Incomplete IT Risk Assessment.
- Insufficient Disaster Recovery Plan and Business Continuity Plan.
- 14MSR , 15MSR and 55MSR Roles and policies.
- Backup ploicies – locationwise.
- Hardware and Software purchase flow.
- IT Asset Audit ( Spares , Stock , Inventory and scrap ).

Oct’14 – Apr’16 : Clarisity Solutions PVT Ltd. Mumbai as System Administrator

(IT Roadmaps – IT Budgets – IT Team Mentor – Security Leader – Cost Control – Vendor Management – ERP – Network and IT
application Operations – Disaster Recovery Fail over System – Dashboard System – Automated Management System –
Microsoft – HP – Dell – IBM – Adobe – KASEYA – CYBEROAM – Vmware – Netapp)
Responsibilities:
 Accountable for IT Infrastructure planning, procurement, installation, management and monitoring for the Corporate Office.
 Technology Planning, developing and implementing the IT budget obtaining competitive prices from suppliers where
appropriate to ensure cost effectiveness.
 Establishing service level agreements, evaluating risks, costs, resource requirements & schedules; driving continual
improvement by defining standards and guidelines that serve as benchmark for excellent service delivery
 Project Management - Applying proper software development life cycle methodology for application software development
and implementation. Not to leave this task fully to the external consultants/ solution providers, so have own IT qualified and
experience person to do this job
 Effectively managing the day-to-day IT Operations – IT Budget, risks identification, disaster prevention, disaster recovery
and business continuity planning. This involves managing networks/ systems administration with messaging system and
internet management, documentation management, applications support, change management, procurements, contract
administration, training, recruitment, co-ordination and so on.
 Driving 24*7 business operations, as per committed SLA, involving business process & solution design
 Finalizing & monitoring utilization of yearly IT budget, driving reduction in costs by streamlining systems
 Designing, configuring, implementing and troubleshooting Information Security solutions; representing and coordinating
Information Systems audit of systems, networks, applications, databases and other IT infrastructure

Projects Implemented:
 VPN Connectivty with CYBEROM VPN client.
 Guest Wi-Fi Internet Solution on ARUBA Access Point.
 ERP – Client management with VTiger application.
 Disaster Recovery and Business Continuity Plan
 Cyberoam - Wired and Wireless network design and implementation
 Optical Fiber Structured Cabling
 IBM Server’s and Storages ( iSCSI / Fibre Channel SAN ) Implementation

Highlighted Assignments:
 JDE CNC installation
- Experience in JDE CNC Application
- To deploy the build on client server globally
 IT infrastructure solution
- IT Takeover - IT Server Room , Back office , Guest Internet architect design
- Network – Active / Passive management
- Hardware , Networking and Application Implementation
- Infrastructure Design , Procedures and Policies Documentation
 IT Repository
- IT Inventory , Licensing , Renewal Tracking System
- IT Purchase Procedures and Policies
- IT Record Management
- To Manage and Maintain the database at Centralized location
- IT Standard Operating Procedures
- Network Design and Internet documentation
 IT – Automated System Implementation
- Asset Management
- Service Desk Management
- Backup and Disaster Recovery
- Patch Management
- Remote Desktop Management
- Software Deployment Management
- Licensing Management
- Network Monitor
- Policy Management
- Security Deployment and Management
 Slashed operational cost by 25% by implementing MPLS Internet and improved visibility & productivity by 45% by
 Excellent track record of:
- Ensuring 100% availability of all applications & services and 100% network uptime, through capacity planning &
management for infrastructure requirements and technical contingency planning
- Reducing overall incidents by 10% quarter on quarter, through Root Cause Analysis of all recurring issues
 - Ensuring 98% adherence to compliance objectives during Internal Process Audit
 Played a pivotal role in:
- Introducing various organizational changes for effective delivery of programs; realised program goals by streamlining
short and long term priorities with the program plan
- Focusing project results on business results; identifying potential issues ahead of time and developing resolutions to
meet both client & internal expectations

Jun’14 – Sep’14: Keystone Services PVT LTD. Mumbai as Sr. Server Administrator
( Data Center Operations – Help Desk – System Administration – IT Operations – ITIL Support Service Model – Thin Clients – MPLS
– ERP)

Responsibilities:
 Responsible for evaluating user requirements and system functionality; ensuring that IT facility meets the same.
 Planning, developing and implementing the IT budget; obtaining competitive prices from suppliers where appropriate to
ensure cost effectiveness.
 Ensuring proper functioning of the entire IT infrastructure and utilizing the same to its maximum.
 Use IT as a most powerful tool for higher productivity, cost control and managing global competition resulting into higher
profitability and accelerated growth.
 The ownership by various process owners concerning IT projects must be defined, discussed, agreed, declared and
implemented.
 Bring in all IT functions of Suashish, India under one umbrella, IT Dept. The IT methodologies, ownership, accountability and
empowerment need management attention.
 Streamline IT Dept. setup gaps in terms of processes, people, technologies and integration thereof. IT is one of the most
powerful productivity tool, so the aim should be to exploit it well

Highlighted Assignments:
 Significantly engaged in planning, procurement & setup of Server Room, LAN –WAN and Security Infrastructure.
 Project implemented:
- Microsoft ADS and Group Policy.
- Microsoft Exchange 2010.
- Symantec VERITAS Backup Exec Server.
- LAN, WAN and Firewall Security Corporate Office.
- Inventory and Warehouse Management Software.
 Implementation of the Corporate Website and Intranet.
 BKC new office setup (Passive / Active / CCTV / Smoke Detector / EPBX / Board Room Automation).
 Proved instrumental in setting up LAN /WAN and Telephone System for customor.
 Data Center and CCTV Room for customor.
 Software & Application Management :
- SYNERGIC for Inventory Sales and Purchases.
- EMPEROR for Manufacturing and Production.
- Tally ERP 9 for Accounting.
- Divya integrated with FoxPro for Payroll.
- FoxPro for stock and others.
 IT SOP for company (Documentation).
 EPO Server - Antivirus Security for company.
Valuable Clients
 Euronet Worldwide
ATM Services and Support across India
 Cable Corporation of India Ltd.
 Network Solutions Pvt. Ltd.
ATM Services and Support Across India

Sep’10 – Feb’14: Dixit Infotech Services PVT Ltd. Mumbai Location Sr. Support Engineer

Responsibilities:
 Support sales activities - Assist with the product and technical aspects as required to sell and support our product and
services from a technical prospective.
 Respond to technical components of Request for Proposals (RFP) and Request for Information (RFI)
 Worked as FME at RABOBANK INTERNATIONAL where managing 600+ user setup
 Monitoring Server, Switches, Router and Firewall
 Provide support for CITRIX user via RDP
 Configured DNS, DHCP and Exchange server with IIS 7
 Monitor SCCM report to maintain the compliance as per company standard
 Support AVAYA VOIP telephone and mantian the same.
 Respond to technical questions from prospects regarding the product suite, individual product and support
technologies and application
 Assist newer sales associates in performing Interest Development (early communications) discussions with prospective
and customers
 Perform Deep Dive presentations to prospective customers explaining the methodology and architecture of the required
product
 Develop and perform canned and custom product demonstrations for prospective prospect, customers, partners and
internal training
 Demonstrate and articulate our superior functionality and features
 Perform Proof of Concept (POC) Tests for prospective prospect, customers and partners -onsite or offsite Assist in
requirements gathering
 Assisting with project documentation including internal and external deliverables (work plans, design documents,
solution documentation)Perform Deep Dive presentations to prospective customers explaining the methodology and
architecture of the required product

Jul’09 – Sep’10: B.R. Enterprises Mumbai Location as Server Administrator

Responsibilities:
 Responsible for evaluating user requirements and system functionality; ensuring that IT facility meets the same.
 Planning, developing and implementing the IT budget; obtaining competitive prices from suppliers where appropriate to
ensure cost effectiveness.
 Ensuring proper functioning of the entire IT infrastructure and utilizing the same to its maximum.
 Use IT as a most powerful tool for higher productivity, cost control and managing global competition resulting into higher
profitability and accelerated growth.
 The ownership by various process owners concerning IT projects must be defined, discussed, agreed, declared and
implemented.
 Bring in all IT functions of Suashish, India under one umbrella, IT Dept. The IT methodologies, ownership, accountability and
empowerment need management attention.
 Streamline IT Dept. setup gaps in terms of processes, people, technologies and integration thereof. IT is one of the most
powerful productivity tool, so the aim should be to exploit it well

Nov’07– Jul’09: Unisys India PVT Ltd. Mumbai Location C.I.R. (Customar Infrastructure Representative)

Responsibilities:
 Support AIR INDIA at C.S.I. Airport for customar data on Unisys Mainframe Clearpath IX-6600 and Dorado server
 Support Line printer (9246-25B H/B) of Unisys
 Monitor and act on backup jobs

Jan’04– Nov’07: M/S APL Mumbai INC IBM ASP Mumbai Support Engineer

Responsibilities:
 Worked as FME at JACOB H&G PVT LTD where managing 400+ user setup
 Supporting IBM server and storage
 Deploy OS over the LAN with WDS server

TECHNICAL SKILLS

IT Infrastructure: VMware, Virtualization, Storage, Software Asset Management, Workflow

Backup Solution Veritas Net Backup, Symantec Endpoint Backup and VEEAM Backup
Antivirus McAfee EPO, Symantec, Escan and Avast
Specialty Transmission Devices: UTMs, Firewalls, Routers,
Other ERP Implementation, Project Management

PROFESSIONAL COURSES AND CERTIFICATIONS

 IBM X-Series Server and Storage certified  What’s UP Gold Thechnical certified
 CISCO CCNA certified  CITRIX CCSP Certified
 UNISYS Mainfraim certified  HP Server and Storage certified

TRAINING ATTENDED

 ITIL V3 training
 HP Openview - Network Monitoring
 KASEYA – Automated Management Services
 Symphny SUMMIT – Asset Management and Service Management
 Cyber Roam Unified Threat Management – Network Security
 EMC Data Protection Suite

ACADEMIC DETAILS

 BE , Computer Degree- Dnyaneshwar Vidyapeeth Pune.

 H.S.C. in Science- Maharashtra State Board.
 S.S.c. – Maharashtra State Board

PERSONAL DETAILS

Date of Birth: 27th Jun 1981

Languages Known: English, Hindi, Marathi and Gujarathi