There are 15 Qs. Please answer below each Qs and Underline your answers (e.

g YES )

Name: ISTIAQ AHAMMED Mobile: 01741488835 Email: araaf.n.emon@gmail.com

1. What are the skills should be required, for highest level of performance in the
“Front desk & Operations” department at a Hotel?

Firstly, the person should have a strong personality that impress anyone at first glance. Then
good communication skill is also another criteria for that position
And finally, he/she should have entire information by which he can serve his customers’
query

2. Can you independently handle corporate clients?

YES NO

3. Do you have necessary communication skills to take care of our sensitive clients like foreign
embassies, UN missions, etc?

YES NO

4. How will you greet and how will you close the deal with a new walk-in client?

Good afternoon Sir!

- Thank you for your time, have a good day!

5. How confident you are that you can get the job done on time and meet required
performance?

I have enough confidence on myself. I belief, that I’m a quick learner. So, of course I’ll
achieve my desired performance on time.

6. How are your English Speaking- Writing and Report writing Skills?

Enough good

7. Do you have keen interest to develop your career in hotel industry?

YES NO
8. Can you perform following job responsibilities?
YES NO

●Take care of Guest Relation

●Be thoroughly knowledgeable of all policies and procedures and systems used in each sector of the
front office sectors, to be able to give a decisive supervision to the staff when needed
●Ensure that the various reports required for the day to day operation are completed accurately, and
distributed to the concerned departments
●To participate in the requested monthly statistics and reports
●Ensure that all guests receive a courteous welcome upon check in
●Act as a salesperson in order to maximize the room’s revenue
●Ensure proper handling of guest mail, messages and parcels
●Dealing with all types of guest complaints and take preventive steps immediately
●Handling PABX System if required
●Handling CCTV operation if required
●Handling Credit Card Payment if required
●Supervise subordinates with usual front office activities.
●Being knowledgeable of all the credit cards and cashing policies efficiently.

9. What’s your expected remunerations in first 6mths during probation period, proving
yourself competent for the job? BDT : 18000 /mth

And what would be your expected remunerations after 6mths? BDT : 23000 /mth

10. Are you comfortable working at any shift job (7am to 5pm / 10pm to 8pm / 12pm to 10pm)?

YES NO

11. If we offer you accommodation on site, will it be helpful?

YES NO

12. Do you have any dependant?

YES NO

13. When can you join us?

From 1st quarter of next January 2020.

14. Can you assure CHL that with your integrity, honesty, dedication you will serve at CHL of
minimum 3yrs or as long as you are happy with your pay & other benefits?

YES NO
 15. Give a reason why should we select you
Hotel Business is a sensitive place. Here customer is your king. Because of an employee, you can lose
your valuable clients.
I think, I have the ability to control a situation and keep customer priority in a proper way.
I can be a good asset of your business, that’s why you should hire me.
Thank you.