How would you

? describe your
manager training
and development?
? What is your managers’
biggest challenge when
coaching employees?
WHAT YOU SHOULD BE ABLE TO TAKE-AWAY:

How coaching can improve the performance of your employees

and organization.

How to develop your managers coaching skills based on

A
leadership styles.

How to develop a coaching method/model that will work for your

managers and organization.
GREAT SPORTS COACHES
 WHY COACHING SKILLS ARE IMPORTANT FOR
YOUR MANAGERS?

Top Missing Skills In

Mid-Level Leaders
21%
1. Coaching
2. Performance Appraisal
3. Developing Others
4. Managing Change Organizations with senior leaders who coach effectively
and frequently
5. Communications IMPROVE BUSINESS RESULTS BY 21%
6. Business Acumen
SOURCE: Bersin by Deloitte SOURCE: Bersin by Deloitte
Coaching is a process that enables learning and
development to occur and thus performance to improve.

To be successful a Coach requires a knowledge and

understanding of process as well as the variety of styles,
skills and techniques that are appropriate to the context
in which the coaching takes place.

Eric Parsloe, The Manager as Coach and Mentor

What is Coaching?

BUSINESS COACHING

EXECUTIVE COACHING

CAREER COACHING

LIFE COACHING
 COACHING AND LEADERSHIP

ENCOURAGEMENT
ROOKIE:
HiTell, LoPraise
FEEDBACK
AND PRAISE CONTRIBUTOR:
HiTell, HiPraise

KEY PLAYER:
LoTell, HiPraise
DIRECTION
AND ORDERS CAPTAIN:
LoTell, LoPraise

SOURCE: Coaching

EMPOWERMENT Skills: Leadership Styles

(Part 2 of 5), ej4
 COACHING AND LEADERSHIP

ENCOURAGEMENT
ROOKIE:
HiTell, LoPraise

CONTRIBUTOR:
HiTell, HiPraise

KEY PLAYER:
LoTell, HiPraise

CAPTAIN:
LoTell, LoPraise

SOURCE: Coaching

EMPOWERMENT Skills: Leadership Styles

(Part 2 of 5), ej4
Key Factors for Coach and Coachee

PERSONALITIES

LEARNING PREFERENCES

DISTANCE AND TECHNOLOGY

COMFORT

RELATIONSHIP OBJECTIVES

RELATIVE EXPERIENCE
Coaching Models

Goals Outcome Current Reality

Reality Situation Ideal
Options Choices/Consequences Gaps
Will Actions Action
Review Review

Contracting Clarify The Issue Spot The Opportunity

Listening Open Up Resources Tailor The Intervention
Exploring Agree The Preferred Future Explain The Task
Action Create The Journey Encourage
Review Head For Success Review
Coaching Models

Help the coach assess Identify gaps or areas Help develop a plan to How to deliver and act
current performance for performance close gaps or improve on the plan
improvement performance
 Coaching is building
one-on-one relationships and
managing a process that result in
specific improved performance in
targeted areas.
 SUCCESSFUL COACH

PROCESS
RELATIONSHIPS

IMPROVED
PERFORMANCE
Today’s coaches must be multi-functional, and be equally
competent as a manager, tactician, trainer, psychologist,
physiologist, and sometimes even a counselor. You
simply cannot coach the same way as you did ten,
fifteen, or twenty years ago for a number of reasons.

Gary Curnee, Professional Coach and Blogger

Supervision and Achievement of Goals
Compliance

MANAGER OBLIGATIONS
At any given time, a manager will function someplace
on this continuum . . . .
A Coaching Process Checklist
Positive approach

Future orientation

Two-way communication

Coach listens more than talks, employee must be committed

to frank discussion about needs

Coach heavily invested in success of employee

Commitment to continuous learning by BOTH parties

Desire for improvement

Essential Traits, Behaviors and Skills
For Coaches

TRAITS SKILLS BEHAVIORS

• Positive • Collaboration • Continuous learner

• Future-oriented • Learning facilitator • Outward focus
• Curious • Educator/teacher • Active, engaged
listener
 Coaches Toolkit
Communication
Performance
Management

Emotional
Intelligence
Business
Acumen
Communication
Key Skills

Active listening

Learning to frame and ask

effective questions

Courageous conversations
Communication
Purpose

1. Identify obstacles to employee success

2. Find solutions or ways to overcome

obstacles

3. Establish agreed upon definitions of

success and plan of action

4. Gain commitment and engagement

3 Questions a Manager Should Ask

Does the employee have Is the employee Does the employee have
the capacity to perform? curious? a positive attitude?
Performance Management
Key Skills

Understand employee engagement

and motivation

Goal setting

Delegation
Performance Management
Purpose

1. Identify strengths and weaknesses

2. Outline goals and objectives

3. Understand how to prioritize and capitalize on strengths

4. Improve performance in targeted areas

Business Acumen
Key Skills

Business operations and

functions

Making decisions

Industry knowledge
Business Acumen
Purpose

1. Professional level understanding

2. Influencers and key stakeholders

3. The decision-making process

Emotional Intelligence
Key Skills

Self awareness, motivation and

regulation

Build effective relationships

Emotional Intelligence
Purpose

1. Guide employees through workplace conflicts and

difficult situations

2. Adaptability in a fast-changing work world

3. Positive response to diversity in thought and culture

Coaching vs. Mentoring

Coaching Mentoring

• Part of a • Outside the manager /

manager/supervisor job employee relationship
• Job and performance • Focused on professional
focused development
• Interest is functional • Focus on mentee,
• Driven by manager personally and
• Relationship is based on professionally
specific job role • Across job boundaries
Asking rather than telling.

How to think, not what to think.

 KEY TAKE-AWAYS

How to communicate the importance of developing the coaching

skills of your managers and leaders.

Coaching models and how you can adopt and adapt them for
A
your organization.

Four key competencies to develop with your managers and

leaders.
Developing Coaching Skills

Short Video Series to

get started

Coaching Skills Introduction

Leadership Styles
Adapting Your Style
The Coaching Process
Giving Feedback
Developing Emotional Intelligence

Short Video Series

• What is Emotional Intelligence?

• Developing Self-Awareness
• Developing Self-Regulation
• Developing Self-Motivation
• Developing Empathy
• Developing Effective
Relationships
• Emotional IQ and DISC
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 Visit
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to learn more.
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Practitioners and Industry
Leaders

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Chris Osborn
Vice President of Marketing
cosborn@bizlibrary.com
@chrisosbornstl

Jessica Petry
Sr. Marketing Specialist
jpetry@bizlibrary.com
@JessLPetry
@BizLibrary
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