Technical Report System

User manual for Distributor

2012. May. 18 Ver. 1.0

Mitsubishi Heavy Industries

© 2012 MITSUBISHI HEAVY INDUSTRIES, LTD. All Rights Reserved.

Table of Contents
1．Table of Function ・・・・・・・・・ P. 2
2．Work flow ・・・・・・・・・ P. 3
3．Issue Technical Report ・・・・・・・・・ P. 4
3.1 Issue Technical Report ・・・・・・・・・ P. 4
3.2 Engine Failure Information ・・・・・・・・・ P. 5
3.3 Failure Phenomenon ・・・・・・・・・ P. 6
3.4 Remarks / Description ・・・・・・・・・ P. 7
4．Submit Technical Report ・・・・・・・・・ P. 8
5．Send Message ・・・・・・・・・ P. 9
6．Input Conclusion ・・・・・・・・・ P. 11
7．Complete Technical Report ・・・・・・・・・ P. 12
8．List ・・・・・・・・・ P. 13
8.1 List ・・・・・・・・・ P. 13
8.2 Search ・・・・・・・・・ P. 14
9．Set Groups ・・・・・・・・・ P. 15

© 2012 MITSUBISHI HEAVY INDUSTRIES, LTD. All Rights Reserved. 1

1．Function
1.1 Table of Function
№ Function Contents Page
1 Issue Issue new technical report. 4-7
General

(Saved as draft)
2 Complete Complete technical report. 12
3 Submit Submit technical report to the other group. 8

1 Action Indicate technical reports, which need your group to do 13

required some actions, such as new issue or questions.
2 Draft Indicate technical report of draft, which are issued by own 13
group.
List

3 Active Indicate technical report of active. 13

4 Archive Indicate technical report, which were completed. 13

5 Search Search technical report based on the search options. 14

2 New Send new message. 9

Message
board

3 Reply Reply to the submitted message. 10

4 Forward Forward selected message to the other group. 10

1 Setting groups Edit groups (create / edit / delete) of your own company, and 15
setting
Group

register users to the groups.

© 2012 MITSUBISHI HEAVY INDUSTRIES, LTD. All Rights Reserved. 2

2．Work flow

Issue technical report from Engine Karte,

Issue Page 4
and input the necessary information.

Send Send created technical report to related company. Page 8

Send questions or message and answer to the

Message Page 9
other group about the technical report.

Conclude Input conclusion of the technical report. Page 11

Complete Complete the technical report. Page 12

© 2012 MITSUBISHI HEAVY INDUSTRIES, LTD. All Rights Reserved. 3

3．Issue Technical Report （1/4）

3-1 Issue Technical Report

Issue Technical Report from Engine Karte
system.

1. Select ‘’Technical Report’’ in the engine information detail of

Karte system.

1 2. Press ‘’Add New’’ button, then technical report will be issued

and the screen of engine failure information will be
indicated (next page).

© 2012 MITSUBISHI HEAVY INDUSTRIES, LTD. All Rights Reserved. 4

3．Issue Technical Report （2/4）

3-2 Engine Failure Information

Input engine failure information according to
the direction indicated on the screen.
1. Input below items.
- Failure date ①
1
- Repair date ②
2
3 - Operating hours ③
- Subject ④
4 - Zero hour claim / Field claim (Select) ⑤
5
2 2. Press ‘’Next’’ button, then the screen of failure phenomenon
will be indicated (next page).

© 2012 MITSUBISHI HEAVY INDUSTRIES, LTD. All Rights Reserved. 5

3．Issue Technical Report （3/4）

3-3 Failure Phenomenon

Input failure phenomenon.

1. Input failure phenomenon from top by turns by

pressing ‘’ ‘’ button. Then, press ‘’Send’’ button.
- Component (Required item)
- Parts name (Required item)
- Phenomenon (Required item)
3 - Cause (Required item)
4 - Remedy (Required item)
- Result (Required item)
- Part number
1
- Remark

2. Press ‘’Submit’’ button.

Input failure 3. In case that several failure phenomena should be input,

phenomenon press ‘’ ‘’ button and continue inputting.
Also, change the order of the failure phenomena showing
from top menu its failure mechanism by pressing ‘’ ‘’ or ‘’ ‘’ button.
by turns
4. After inputting all failure parts information,
press ‘’Next’’ button.
2

© 2012 MITSUBISHI HEAVY INDUSTRIES, LTD. All Rights Reserved. 6

3．Issue Technical Report （4/4）

3-4 Remarks / Description

Input remarks / description.

1. Select applicable remarks from the indicated list.

(Multiple selection is available. )
1
2. Input description, such as details of failure information,
probable cause, remedy, etc.

2 3. Attach pictures and reports.

4. Press ‘’Save for Draft’’ button.

3 4

© 2012 MITSUBISHI HEAVY INDUSTRIES, LTD. All Rights Reserved. 7

4．Send Technical Report

4-1 Submit Technical Report

Submit issued technical report to related
group of the other company.
1. Click ‘’Draft’’ and subject of technical report.

1 2. Press ‘’Submit’’ button.

3. Check the group you want to send it from the indicated

group list.

2 4. Press ‘’Submit’’ button.

The group will be added on the technical report.

The group name and users are

added in the group list of
technical report.
3

© 2012 MITSUBISHI HEAVY INDUSTRIES, LTD. All Rights Reserved. 8

5．Send Message

5-1 Send Message

Send message to other group on Message
Board.

1. Press ‘’New message’’ button of Message Board.

1
2. Input and select Group, Subject, Body, etc.
Select the due date of the answer, if you have.
Message can be sent to the group listed on the technical
report.

3. Press ‘’Submit’’ button.

An e-mail will be sent to the group user to inform
that message has been received.

© 2012 MITSUBISHI HEAVY INDUSTRIES, LTD. All Rights Reserved. 9

5．Send Message

5-2 Reply / Forward Message

Reply / Forward message to other group
on Message Board.

1. Press Message Board.

1
2. Press ‘’Reply’’ or ‘’Forward’’ button .

3. Input and select Group, Subject, Body, etc.

Select the due date of the answer, if you have.
Message can be sent to the group listed on the technical
report.
2
4. Press ‘’Submit’’ button.
An e-mail will be sent to the group user to inform
that message has been received.
In case of ‘’Reply’’ 3 In case of ‘’Forward’’

© 2012 MITSUBISHI HEAVY INDUSTRIES, LTD. All Rights Reserved. 10

6．Input Conclusion

6-1 Input Conclusion

Input conclusion of technical report.

1. Click ‘’Conclusion’’.

1 2. Click ‘’Edit’’.

2 3. Input conclusion and attach files, if necessary.

4. Press ‘’Submit’’ button.

© 2012 MITSUBISHI HEAVY INDUSTRIES, LTD. All Rights Reserved. 11

7．Complete Technical Report

7-1 Complete Technical Report

Complete technical report.

1 ※Only the group, who issued the technical report, can

complete the technical report.

1. Press ‘’Complete this subject’’ button.

2．Press ‘’OK’’ button.

Edit of this technical report will be prohibited after that.

© 2012 MITSUBISHI HEAVY INDUSTRIES, LTD. All Rights Reserved. 12

8．List （1/2）

8-1 List
Technical reports can be searched by Search
Menus. And, technical reports are indicated in
each status folder, Action Required, Draft,
Active, and Archive (Completed).

1. Select applicable folder from menus, Action Required,

Draft, Active, and Completed.

2. List of technical reports of each status will be indicated.

By clicking Technical Report No., the detail of technical
report will be indicated.
Menus

「Action required」・・・New technical report or reports,

which needs your action, will
be indicated.
「Draft」 ・・・・・・・・・・Draft will be indicated.
「Active」 ・・・・・・・・・・Active technical report will be indicated.
「Archive」・・・・・・・・・・Completed technical report will be
indicated.

© 2012 MITSUBISHI HEAVY INDUSTRIES, LTD. All Rights Reserved. 13

 8．List （2/2）

8-2 Search
Search issued technical reports.

1 6 2 1. Click ‘’Search’’ from menus.

2. Type and select options.

3. Press ‘’Search’’ button.

3
4. Search result will be indicated.
4
5. Press ‘’Technical Report No. ’’, then the details of
selected technical report will be indicated.

5 6. Press ‘’Excel download’’ button, then the indicated

technical report will be downloaded as excel file.

© 2012 MITSUBISHI HEAVY INDUSTRIES, LTD. All Rights Reserved. 14

9．Set Groups

9-1 Set Groups

Set groups of your own company.
2
※Only administrator can set the groups of the company.

1. Click Group Management.

1 2. Press ‘’Add New’’ button.

3. Input Group name, Zero hour claim / Field claim, and

Remarks.

4. Register users.
- Register ・・・・ Select user and press button.
- Release ・・・・ Select user and press button.
*The user who has been registered to the other group
3 4 cannot be registered.

5. Press ‘’Register’’ button.

© 2012 MITSUBISHI HEAVY INDUSTRIES, LTD. All Rights Reserved. 15