AcquView -

Elite

Call Accounting Software

 AcquView - Elite

Contents
OVERVIEW .......................................................................................................................................................... 2

SCHEMATICS ....................................................................................................................................................... 3

FEATURES ............................................................................................................................................................ 4

REPORTS ............................................................................................................................................................. 4

BENEFITS OF DEPLOYMENT .............................................................................................................................. 8

PRE-REQUISITES................................................................................................................................................... 9

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 AcquView - Elite

Overview

This is high-end solution in the domain of Call Data Analysis

where theme is Effortless Analysis.

This product offers most commonly required analysis in an online mode.

It updates Extension-wise, Department-wise and Trunk-wise summaries; the moment call

record is captured and processed. Whenever it is required to view these analysis just look at
the screen, no need of preparing any report.

Similarly it shows total cost of communication of an organization since beginning of a month in

a real time mode. This figure is shown prominently on the screen. Any day of a month when
you look at the screen you will know how much is your communication expenses so far.

Besides total cost, it also shows the cost of the calls by call types (Local, National,
International, and Mobile). Just click on one of the cost breakup shows the details of call
records. You have an option to initialize these summaries at every fixed interval, say at the end
of month, or a week or a day.

You can setup you own monitoring period, it could be a day, or a week, or 15 days, or a month,
and monitor the communication figures live for this period. At any time during this period you
can look at the screen to get an idea on expenses as of that time. At the end of period, the
figures are reset automatically. This product offers range of reports for the current period
where there is no need to enter any inputs to view the report, just click on the report name to
view the contents.

Application offers a wallboard where many useful figures are shown and updated on call by
call basis.

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 AcquView - Elite

Schematics

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 AcquView - Elite

Features
Monitors all outgoing and incoming calls.
Monitors all extensions and P & T Lines terminated on EPABX/KTS system.
Generates Extensions-wise call details of all outgoing/incoming call events.
Provides information on department-wise telephone cost utilization.
Offers facility to print call information in order of extensions in summarized format.
Offers facility to print call information in order of departments/trunks in summarized
format.
Offers reference document for comparing telephone bills received from the telephone
department.
Highlights Expensive and long duration calls.
Manages call billing for consultants, financial institutes or service organizations where
calls are made on behalf of their clients.
Manages Project-wise telephone costs.

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 AcquView - Elite

Offers facility to select reversal or non-reversal telephone lines. This facility and other
duration filters help in matching telephone line reports with telephone bills
Eases the report generation process by accessing facility of configuring predefined
queries. By using these queries, report generation process becomes mere job of icon
selection from the desktop
Offers export option to all the reports where report data can be exported to several
popular word processing, database, or spreadsheet formats.
Offers facility to maintain local directory for official numbers. Based on the numbers
entered, software distinguishes official and probable personal calls. All the detailed
reports show a shade difference while printing the location of such calls. All official
numbers are printed in Grey and probable personal numbers are printed in black.
Offers flexibility of parameters while specifying report query so that the prepared
report almost matches the expectations.
Handles Multi-operator billing by having provision to incorporate four different
charging schemes per operator and three such operators.
Stores the call information in a compressed encrypted binary format. It hardly takes 68
bytes per call record. Hence, it occupies less space on the hard disk.
Eases backup and restore operation since the call information is stored in a separate
file per day.
In the event of rebuilding entire system from scratch, it is just copying individual day-
wise files to the respective folder. No need of any special database recovery
procedure to initiate.
Facilitates assigning budget for each extension, account and department. The communication
expenses of these entities are constantly monitored against allocated budget
Distinguishes probable official and personal calls
Identifies Top 50 expensive/long duration calls
Indentifies Top 50 users/extensions/cities/accounts/departments/trunks in terms of cost,
duration or number of calls
Indentifies most expensive destinations from probable personal and official categories

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 AcquView - Elite

Integrates smoothly with any third party software. Can provide processed data to third party
in the required format in an online mode
Offers facility to select reversal or non-reversal telephone lines. This facility and other call
duration filters help in matching telephone line reports with telephone bills.
Masks specific destination of calls made by few extensions in reports. This facility may be
required in order to maintain the security of business contacts. All or part of the called number
will be masked by '*' asterisk sign.
Facilitates your choice of fields in detailed and summary report. This way it fulfils most of the
queries in the report layout area.
Handles multi-operator billing by having provision to incorporate four different charging
schemes per operator and three such operators
Manages the call details in three different formats at the same time. Implementation of
proprietary data management techniques, developed especially for online applications secure
the data against accidental breakdown of computer, thus avoids the need for regular backups.

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Reports

1. User-wise Call Details

2. User-wise Call Summary
3. Department-wise Call Details
4. Department -wise Call Summary
5. Trunk-wise Call Details
6. Trunk -wise Call Summary
7. Department-wise Extension Call Details
8. Department-wise Extension Call Summary
9. User-wise Incoming Calls
10. Trunk-wise Incoming Calls
11. Trunk -wise Unit Summary
12. Department -wise Unit Summary
13. Auth Code-wise Details
14. Auth Code-wise Summary
15. Department-wise Extension Unit Summary

Similarly,
More than 200 reports can be generated in AcquView - Elite

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Benefits of Deployment
 Facilitates effortless monitoring of communication expenses, just look at the screen to
get an idea.

 More information is viewed / monitored in an online mode. The moment call is

captured; its complete processed information is available for view.
 Does not occupy the space on the task bar; instead sits in System Tray when minimized.
 Lets you know the communication expenses as of now, no need of preparing any
report.

 Provides wallboard with many figures which are updated in real time mode. These
figures can be customized to fulfill particular requirement

 Provides visible indication of type of call while computer is being used for some other
purpose. Just cursor on the type shows the details of the call, no need to switch the
application

 Detailed view of online process shows type of call, extension number, name of the
person, duration spent and cost involved

 Online statistics of Trunks and Extensions (which are very important entities) helps in
knowing queries like;
Do you have sufficient telephone lines (Trunks) on board?
Do you receive or make sufficient calls?
How busy my people on telephones?
Which are our busy hours?
How effectively my telephone lines are being utilized?

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 AcquView - Elite

Pre-requisites
For overall scope, AcquView needs exact one computer.

This computer should have following minimum configuration.

 Dual Core
 3 GHz, 1 GB RAM
 120 GB HDD
 Win 2000 / XP OS
 CD Drive for software load/Configuration/update

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