Ims Manual 2019 Final

Integrated DOC.
NO: IMS-QA-01
Issue No. 01
Management System Date ; 1.7.19
Revision No: 00
Skoda Power Private Limited Manual
Skoda Power Private Limited
Enkay Square Ground Floor,

Vanijya Nikunj,
Udyog Vihar – Phase 5
Gurgaon – 122016
INTEGRATED MANAGEMENT SYSTEM MANUAL

Complying the Requirements of
ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018
CONFIDENTIAL USE
Note:
The scope of the Integrated Management System Manual covers IMS, Environmental Health & Safety
, Policy & Policy Statement for all the Clauses of ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018.
This is the document of Indian Pharmacopoeia Commission. No part of this Integrated Management
System Manual shall be reproduced without the prior permission of Management or Management
Representative/ System coordinator.
Legal Owner Identification number Rev. Date Lang. Sheet

ŠKODA POWER Pvt Ltd IMS-QA-01 01 01/07/2019 En 1 of 58
Integrated DOC. NO: IMS-QA-01
Issue No. 01
Revision No: 00
Prepared by Reviewed by Approved by

RAJESH SINGH RAJESH SINGH Ajay Bhardwaj
Sign: Sign: Sign:

The original INDIAN version is approved by HR and Management representative.
Section: 1.1
Sectio Subject ISO ISO ISO
n 9001:2015 14001: 45001:2018
2015
1.1 Content - -
2.1 Amendment History - -
2.2 List of Copy Holders - -
2.3 List of Abbreviation - -
3.1 Organisation profile - -
4 Context of the organisation
4.1 Understanding the organisation and its context 4.1 4.1 4.1
4.2 Understanding the needs and expectations of 4.2 4.2 4.2
interested parties
4.3 Determining the scope of the integrated 4.3 4.3 4.3
management system
4.4 Integrated management system and its processes 4.4 4.4 4.4
5 Leadership 5 5 5
5.1 Leadership & commitment 5.1 5.1 5.1
5.1.1 General 5.1.1 -
5.1.2 Customer focus 5.1.2 -
5.2 IMS Policy 5.2 5.2 5.2
5,2.1 Establishing the IMS policy 5,2.1 -
5,2.2 Communicating the IMS policy 5,2.2 -
5.3 Organizational role, responsibility & authority 5.3 5.3 5.3
5.4 Consultation and participation of worker 5.4
6 Planning 6 6 6
6.1 Action to address risk and opportunities 6.1 6.1 6.1
6.1.1 General - 6.1.1
6.1.2.1 Environmental aspects - 6.1.2
6.1.2.2 Hazard identification, risk assessment and - - 6.1.2.2
determination of control
6.1.3 Compliance obligation - 6.1.3 6.1.3
6.1.4 Planning action - 6.1.4
6.2 IMS objectives and planning to achieve them 6.2 6.2
6.2.1 IMS objectives - 6.2.1 6.2.1
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6.2.2 Planning actions to achieve IMS objectives - 6.2.2 6.2.2

6.3 Planning of change 6.3 -
7 Support 7 7 7
7.1 Resources 7.1 7.1 7.1
7.1.1 General 7.1.1 -
7.1.2 People 7.1.2 -
7.1.3 Infrastructure 7.1.3 -
7.1.4 Environment for the operation of process 7.1.4 -
7.1.5 Monitoring and measuring resources 7.1.5 -
7.1.6 Organizational knowledge 7.1.6 -
7.2 Competence 7.2 7.2 7.2
7.3 Awareness 7.3 7.3 7.3
7.4 Communication 7.4 7.4
7.4.1 General - 7.4.1 7.4.1
7.4.2 Internal communication - 7.4.2 7.4.2
7.4.3 External communication - 7.4.3 7.4.3
7.5 Documented information 7.5 7.5 7.5
7.5.1 General 7.5.1 7.5.1 7.5.1
7.5.2 Creating and updating 7.5.2 7.5.2 7.5.2
7.5.3 Control of documented information 7.5.3 7.5.3 7.5.3
8 Operation/ implementation and operation 8 8 8
8.1 Operational planning and control 8.1 8.1 8.1
8.1.2 Eliminating hazards and reducing OH&S risk 8.1.2
8.1.3 Management of change 8.1.3
8.1.4 Procurement 8.1.4
8.1.4.1 Contractors 8.1.4.1
8.1.4.2 Out sourcing 8.1.4.2
8.1.4.3 Requirements for the products and Services 8.1.4.3
8.2.1 Emergency preparedness and response - 8.2 8.2
8.2.2 Requirements for the products and services 8.2 -
8.2.2.1 Customer communication 8.2.1 -
8.2.2.2 Determining the requirements for products and 8.2.2 -
services
8.2.2.3 Review of the requirements for products and 8.2.3 -
services
8.2.2.4 Change to the requirements of the products and 8.2.4 -
services
8.3 Design and development of products and services- 8.3 -
8.4 Control of externally provided processes, products 8.4 -
and services
8.4.1 General 8.4.1 -
8.4.2 Type and extent of control 8.4.2 -
8.4.3 Information for external provider 8.4.3 -
8.5 Production and service provision 8.5 -
8.5.1 Control of production and service provision 8.5.1 -
8.5.2 Identification and traceability 8.5.2 -
8.5.3 Property belonging to customers or external 8.5.3 -
providers
8.5.4 Preservation 8.5.4 -
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8.5.5 Post-delivery activities 8.5.5 -

8.5.6 Control of changes 8.5.6 -
8.6 Release of products and services 8.6 -
8.7 Control of nonconforming outputs 8.7 -
9 Performance evaluations 9
9.1 Monitoring, measuring, analysis and evaluation 9.1 9 9
9.1.1 General 9.1.1 9.1.1 9.1.1
9.1.2.1 Customer satisfaction 9.1.2
9.1.2.2 Evaluation of compliance - 9.1.2 9.1.2
9.1.3 Analysis and evaluation 9.1.3
9.2 Internal audit 9.2 9.2
9,2,1 General 9,2,1 9.2.1
9.2.2 Internal audit programme 9.2.2 9.2.2
9.3 Management review 9.3 9.3 9.3
9.3.1 General 9.3.1
9.3.2 Management review inputs 9.3.2
9.3.3 Management review outputs 9.3.3
10 Improvement 10 10 10
10.1.1 General 10.1 10.1 10.1
10.2.1 Incident Non conformity and corrective action 10.2 10.2 10.2
10.3 Continual improvement 10.3 10.3 10.3

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Section: 2.1
Amendment History
Rev. Nature of changes Approval Date

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Section: 2.2
List of Copy Holders
S.NO. Holder Status Copy no.

1 MR act for IMS( Safety , Environment & QMS Master copy 01
documentation)
2 QA/QC Controlled 02
copy
3 Procurement Controlled 03
copy
4 Sales, Proposal & Marketing Controlled 04
copy
5 Project Management Controlled 05
copy
6 Project Engineering Controlled 06
copy
7 Service and R&M Controlled 07
copy
8 HR, IT , ADMIN & Legal Controlled 08
copy

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Section: 2.3
TERMS & DEFINITION
Acceptable Risk Risk that has been reduced to a level that can be tolerated by the organization
having regard to its legal obligation and its own HSE policy
Auditor Person with the competence to conduct an audit.
Company / Skoda Power Pvt. Ltd.( SPPL )
Organization
Continual Recurring process of enhancing the HSE management system, in order to
Improvement achieve improvements in overall Environmental, Occupational Health & Safety
performances, consistent with the organization’s HSE Policy.
Corrective Action Action to eliminate the cause of a detected non-conformity or other non-
desirable situation and to prevent recurrence.
Document Information and its supporting medium
Note: The medium can be paper, magnetic or optical, computer disc,
photograph or master sample or a combination of these.
HSE management Part of the overall management system that facilitates the management of the
system HSE impacts & risks associated with the business of the organization. This
includes the organizational structure, planning activities, responsibilities,
practices, procedures, processes and resources for developing, implementing,
achieving, reviewing and maintaining the organization’s HSE Policy.
HSE Objectives Overall HSE goals(quantified where practicable) arising from the HSE policy, that
an organization sets to achieve.
HSE Performance Measurable results of HSE management of environmental aspects,
organization’s control of health & safety risks, based on its HSE Policy &
Objectives.
HSE Policy Statement by the organization of its intentions and direction in relation to its
overall HSE performance which provides a frame work for action and for setting
of its HSE objectives and targets as formally expressed by top management.
HSE Targets Detailed performance requirement, (quantified where practicable) applicable to
the organization or parts, thereof that arises from the HSE objectives and that
needs to be set and met in order to achieve those objectives.
Environment Surroundings in which an organization operates, including air, water, land,
natural resources, flora, fauna, human beings and their interrelation.
Note: Surroundings in this context extend from within an Organization to the
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global system.
Environmental Element of an organization’s activities, products or services that can interact with
aspect the environment.
Environmental Any change to the environment, whether adverse or beneficial, wholly or partially
impact resulting from the organization’s environmental aspects.
Environmental Measurable results of the environmental management system, related to an
performance organization’s control of its environmental aspects, based on its environmental
policy, Objectives & Targets
Ergonomics It deals with the physiological and anatomical aspects of human body and its
interaction with the environment in which he works.
Fatality Death resulting from an accident
Hazard Source or situation or act with a potential for harm in terms of injury or ill health,
or a combination of these.
Hazard identification Process of recognizing that a hazard exists and defining its characteristics.
Incident Work related event(s) in which an injury or ill health or fatality occurred or could
have occurred.
Ill Health Identifiable, adverse physical or mental condition arising from and / or made
worse by a work activity and / or work-related situation.
Internal audit Systematic, independent and documented process for obtaining audit evidence
and evaluating it objectively to determine the extent to which the HSE
management system audit criteria set by the organization are fulfilled.
Lost time injury An injury causing disablement extending beyond 48 hrs from the day of shift on
(disabling injury) which the accident occurred.
Man-days lost It is the total disability / forced absence period in days of all the injured persons
arising out of the reportable injury, serious injury and minor injury.
Man-hours worked It is the total number of employee hours worked by all employees (staff +
workers) working in the site/office premises. It includes managerial, supervisory,
technical, clerical and other workers including sub-contractors’ worker
Near miss cases or These are incidents / occurrences wherein a serious accident has not happened
Close Call but could have happened i.e. normally missed.
Non-conformity Any deviation from work standards, practices, procedures, regulations,
management system performance etc. that could either directly or indirectly lead
to injury or illness, property damage, impact, damage to the work place
environment, or a combination of these. (non-fulfillment of a requirement)
Occupational Health Conditions and factors that affect, or could affect the well-being of employees,
& Safety temporary workers, contractor personnel, visitors and any other person in the
work place.
Prevention of Use of processes, practices, materials or products that avoid, reduce or control
pollution pollution, which may include recycling, treatment, process changes, control
mechanisms, efficient use of resources and material substitution.
Preventive action Action to eliminate the cause of a potential non-conformity.
Procedure Specified way to carry out an activity or a process.
Record Document stating results achieved or providing. Evidence of activities performed
Risk Combination of the likelihood of an occurrence of a hazardous event or
exposure(s) and the severity of injury or ill health that can be caused by the
event or exposure(s)
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Risk assessment Overall process of estimating the magnitude of risk and deciding whether the risk
is acceptable.
Safety Freedom from unacceptable risk of harm.
Interested Party Person or group, inside or outside the workplace concerned with or affected by
OH&S performance of an organization.
Work Force Work force shall include SPPL employees, contractors/sub-contractors and their
employees/associates and stakeholders.
List of Abbreviation:
ADM Administration
ADT Audit
AIA Aspect / Impact Analysis
EMS Environmental Management System
CAPA Corrective & Preventive Activities
DOC Documents
DSPW Doosan Skoda Power s.r.o
EMP Environmental Management Programme
EMR Emergency
HIRA Hazard Identification & Risk Analysis
HR Human Resources
IA Internal Audit
IMS Integrated Management System
LGL Legal
MA Management Appointee
MD Managing Director
MKT Marketing
MR Management Representative
MRM Management Review Meeting
MRN Material Receipt Note
NC Non Conformity / Non-Conformance
OCP Operation Control Procedure
PUR Purchase
QMS Quality Management System
REC Records
SPPL Skoda Power Private Limited
STR Stores
TC Test Certificate
TPI Third Party Inspection
TRG Training
WI Work Instructions
PM Project Management
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PE Project Engineering
Section: 3.1
Organization profile
Skoda Power Private Limited., a wholly owned subsidiary of Doosan Škoda Power has
recently opened its office in India. The company will concentrate its activities on supplies,
modernization and services of power units. It plans to invest $14 million and have 50
employees, especially highly qualified designers, engineers and salespersons in the next
five years.
In phase-I, the company will concentrate on strengthening its position in the market,
increasing the number of submitted offers and developing activity in the area of repairs
and modernization of existing units. In the beginning, it will utilize local companies for
cooperation and supplies of components and services as a business-engineering
company.
Nearly 100 SKODA power units are operating in India. These were supplied directly or
through BHEL, to whom Doosan Skoda Power sold its license in the 1970s Doosan
Škoda Power has supplied equipment amounting to about 8,000 mw of power output to
India so far; especially complete turbo sets in the output range of 60-110 mw. In recent
years, Doosan Škoda Power has reconstructed the 110-mw unit in Ennore. It has
managed to penetrate the Indian market with turbines using biomass combustion
products.
Purpose:
The purpose of the Integrated Management System Manual is to describe the Integrated
Management System adopted by the organization. It has been prepared to outline how
the organization conducts its own affairs with respect to the achievement and assurance
of IMS , Environmental, Health & Safety. It is also intended to serve as a document for
the organization’s own staff and work force for understanding the organization’s policy
and procedures.
Scope:
The Integrated Management System Manual describes the way in which the Integrated
Management System being operated by the organization satisfies and / or meets the
requirements of ISO-9001: 2015, ISO-14001:2015 & ISO 45001:2018. The system is
applicable to SPPL.

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The scope of certification is mentioned in below.
SPPL scope specifically focuses on Design, Procurement, Supply, Service,erection

and commissioning of Seam turbines & its auxiliaries for machine hall in thermal
plants.
Section: 4.0
Context of the organisation
4.0 Context of the organisation
4.1 Understanding the organization and its context
SPPL has determined external and internal issues, being affected by or capable of
affecting the organisation and that are relevant to its purpose and its strategic direction
and that affects its ability to achieve the intended result or outcome of the Integrated
Management System as follows.
The information about the external and internal issues are monitored and reviewed at
MRM conducted once in a year.
4.1.1 SWOT Analysis for Integrated Management System

Strength
- Experienced HODs for each vertical
- Future scope is good for the Organic industry.
- Act and rules related to IMS are not compromised by the top management to ensure
100 percent compliance
- High degree of the legal & other compliance by the contractors and service provider
towards worker safety improve social status
- Implementation of the labor laws is one of the integral parts of contractor selection and
evaluation
Weakness
- Contractual work force for technical issues may affect the compliance of IMS
requirement.
- Frequent change of the worker / labour laws as the work is being done at different
location /sites in different states may affect the stringent compliances of safety
measures at site due to pressure of employment by the local influence.
Opportunities
- Exposure to world-class latest technologies of Heli cranes and drones may enhance
safety& health and maintain sustainable environment.

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- Interaction with world-class professionals for the safety of workers working in the
Organic industries to get latest information and technology of safe working and
maintaining sustainable environment.
- Regular take away Suggestions for improvement in IMS Performance by attending
seminars and site visits for similar type of working.
Threats
- Contractual man power for technical issues may affect the IMS concern due to the
competition in the market
- Attrition rate is high of workers due to high competition in the market.
Key Business Strategies

Strategy Description
Develop - Develop and implement business processes that are suitable for
business the business.
processes to - Achieve ISO certification
accommodate - Transfer of knowledge to partners and employees for all key
the expected processes
growth. - Use technology to manage as many processes as appropriate
Improve the - Identify the core processes
efficiency and - Identify new ways (e.g. lean techniques) of doing the core
effectiveness of processes
the core - Update and embed the core processes to ensure knowledge is
processes retained
Personnel to be - Key leadership personnel to be capable of leading and managing
capable of their staff.
delivering the - Competency gaps to be identified by leadership personnel.
growth for the Personnel to be assessed as competent for their role
business - Personnel to receive training for the role
- Recruit Personnel with appropriate experience for the desired role
Grow market - Identify and train new partners
share in suitable - Continuously review partner performance
markets - Identify changes to legislation, standards and regulation.
- Identify key market verticals in each jurisdiction
- Increase the number of competent leaders by creating more
content and deliver across multiple channels
4.1.2 Intended outcome of Integrated Management System
- Stronger knowledge base for employees and systematic proactive approach

towards Healthy, Safer & clean work environment
- Customer satisfaction
- Employees Pride
- Continual improvement of IMS performance
- Rapport enhancement of SPPL as a company

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- Leading and promoting a culture in the organization that supports the intended
outcomes of the IMS management system
- Consultation and Participation of workers/workers’ representatives.
- Allocation of the necessary resources to maintain safe , healthy & sustainable
work environment
- IMS policies, which are compatible with the overall strategic objectives and
direction of the organization
- Effective process(es) for identifying hazards/impacts, controlling IMS risks and
taking advantage of IMS opportunities
- Continual performance evaluation and monitoring of the IMS management system
to improve IMS performance
- Integration of the IMS management system into the organization’s business
processes
- To control the hazard to prevent the health and illness of the worker
- To minimize the impacts to environment & community
4.1.3 External and internal issues affecting intended outcome
Issues Internal Impact

/Extern
al
Non-availability of the latest Internal Affects cost and competitiveness and create
technology equipment in this type of unsafe conditions
industry
Not Meeting social, environmental, Internal Affects reputation of the company and
labor laws and safety concerns of creates unsafe conditions for workers&
workers at site increase in environmental impacts
Transportation, logistics and welfare Internal Affects organization image and violation of
of employees the local state regulations and acts
Prevention of hazards and illness of Internal Affects reputation of the company and
the workers at sites creates unsafe conditions for workers
Resource and time optimization as Internal Affects IMS performance through increase in
one of the policies of the IMS violations due to pressure
management
Governance, organizational Internal An optimized number of people are required
structure, roles and accountabilities to take the industry in right direction.
Both over and understaffing is bad for the
health of the company.
Working culture in the organization Internal Work culture of any organization must be
very positive for an overall improvement in
the IMS performance of the company
Working time arrangements & Internal Clean and pleasant working conditions are
working conditions helpful in maintaining safe, health & clean
wok environment and increasing the
productivity
Relationships with, as well as Internal Workers relation impact the IMS
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Issues Internal Impact

/Extern
al
perceptions and values of, workers performance through participation
Non-fulfilling the need of manpower Externa Impact on delivery of services and reputation
and government rules and l of SPPL.
regulations (labour laws) by the
facility provider and contractor
Cultural, social, political, legal, External
Impacts the smooth running of the company.
financial, technological, economic Smooth social, political and cultural
and natural surroundings surroundings in and out of company are
essential to create harmonious working
environment.
Sound financial conditions with latest
technologies involved will help in staying
ahead of the competition.
Incompetent manpower provided Externa Affects IMS Performance & its continual
by the contractors l improvement
Systematic approach for providing External Image of the organization and increase in
workers and compliance of IMS incidents and man hour losses
requirement by the contractor
Introduction of new competitors, External Realization of new competition and its
contractors, subcontractors, strength impacts the investment in existing
suppliers, partners and providers, technology, make or buy decisions,
new technologies, new laws and the expansion plans.
emergence of new occupations
Relationships with, as well as External Existing and potential clients are needed to
perceptions and values of, its be in confidence with the company to
external interested parties maintain cash flows which in turn will lead to
smooth functioning and improvement in IMS
performance
New knowledge on products and External Awareness in New Technologies involved to
their effect on health and safety keep the work environment safe and healthy
for the workers.
Note: For further details, refer record and document related to addressing the internal
and external issues available with IMS department
4.2 Understanding the needs and expectations of interested parties
Due to the interested party’s effect or potential effect on organisation’s ability to

consistently provide products and services that meet customer requirement and
applicable statutory and regulatory requirement, the organization determines:
1. Interested parties that are relevant to Integrated Management System.

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2. The requirements (the relevant needs and expectations) of the interested parties
relevant to Integrated Management System.
3. The requirements, which can become legal obligation.
The information about the interested parties and their requirements are monitored and
reviewed at least after every six month. Or it may be before the defined frequency based
on the severity of the issue.
Interested Parties Needs & Expectations

Employees, workers’ contractor Safe, clean and friendly work environment. Continued
career and to enhance the living standard.
External providers Pride to work with IMS oriented and responsible
organisation.
Customers Timely delivery of the laid down requirement as per
agreement in compliance of the applicable standard with
full compliance of the IMS and local law compliances
every time.
Regulators/finance ministry Compliance to legal requirement
govt. of India
Neighbours and local people To live in a cleaner environment.
near to the site
Non meeting Meeting interested party social and labour laws
the(NGOs)concerns at different requirements
location of the work
legal and regulatory authorities Fulfilment of documentation of law of the land
parent organizations Generating revenue responsibly and compliances of the
law of the land of working towards social, labour and IMS
need
shareholders, visitors, local Generating Revenue for the investors and owners.
community and general public Fulfilment of Environmental, safety and other concerns is
expected by the local community including safe and eco-
friendly work environments No any decoration in the
natural resources and creation of any undesired situation
at site or in office due to their work at site and no killing
the time of the visitors.
Contractor - Safe, Healthy & clean work environment
- Better professional relations
- Work satisfaction to work with responsible organization
Certification Body Safe, Healthy and Clean auditing environment and
satisfaction to work with IMS oriented and responsible
organization

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NOTE: -For further details, refer record and document related to determination and
action to comply the need and expectation of the workers & other interested parties
available with IMS department.
4.3 Determining the scope of the integrated management system
Scope Of Certification -
SPPL scope specifically focuses on Design, Procurement, Supply, Service, erection
and commissioning of Steam turbines & its auxiliaries for machine hall in thermal
plants.
SPPL has determined external and internal issues, being affected by or capable of
affecting the organization/Environment / Health & safety and that are relevant to its
purpose and its strategic direction and that affects its ability to achieve the intended result
or outcome of the IMS management system as follows.
The information about the external and internal issues are monitored and reviewed at
MRM conducted once in a year.
Following requirements are not applicable to the Integrated Management System of this
organisation, which do not affect organisation’s ability or responsibility to ensure
conformity of its product and services and enhancement of customer satisfaction.
SPPL scope of IMS is defined by the location and organization. The appropriate
processes and specific features of SPPL are defined in the company context,
responsibility and authority of company management and the company processes
described in article 4.4 herein.
4.4 Integrated management system and its process

SPPL has established, implemented, maintained and continually improved its integrated
management system including the processes needed and their interaction in accordance
with the requirements of international standards such as ISO 9001:2015, 14001:2015 &
45001:2018 in order to achieve its intended results/ outcome including enhancing
performance of the Integrated Management System.
SPPL has determined the processes needed for Integrated Management System and
their application throughout the organisation and
a) Determines the inputs required and the outputs expected from the processes;
b) Determines the sequence and interaction of these processes;
c) Determines and applies the criteria and method (including monitoring,
measurement and related performance indicators) needed to ensure the effective
operation and control of these processes;
d) Determines the resources needed for the processes and ensure their availability;
e) Assigns the responsibilities, authorities and accountability for these processes;

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f) Addresses the risks and opportunities as determined in accordance with the

requirements of 6.1
g) Evaluates these processes and implements any changes needed to ensure that
these processes achieve their intended results/ outcome;
h) Improves processes and the Integrated Management System.
SPPL considers the knowledge gained in 4.1 and 4.2 while establishing and maintaining
the Integrated Management System
SPPL maintains documented information as per defined Integrated Management System

to support the operation of its processes.
SPPL retains documented information as per defined Integrated Management System to

have confidence that the processes are being carried out as planned.
4.4 a) Identification of processes and elements needed for integrated management
system and their interaction
List of Processes (IMS), INTERACTION & SEQUENCE OF PROCESS
Interaction & Sequence of Process
1 2 3 4 5 6 7 8
1 X M S M S S S S
M
2 M X M S M M M
M
3 S M X M S S S
M
4 W S M X M M S
M
5 W S M M X S W
M
6 M S M S S X W
X
7 M S S M M M M
W
8 S M S W W W X
Legends :
1.MR
2.QA/QC
3.Procurement
4.Sales, Proposal & Marketing
5.Project Management
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6.Project Engineering
7.Service and R&M
8. HR, IT , ADMIN & Legal
S - STRONG M – MODERATE W –WEAK X-CROSS

SECTION
Note: For process flow chart refer: Annexure –II
4.4 b) Interaction of IMS elements
INTEGRATED MANAGEMENT SYSTEM

Context of the organisation
Internal & external issues Customer requirements Needs and expectations

of the interested parties
IMPROVEMENT PLANING
Non conformity and corrective action Risk & opportunity

Incident investigation Environmental Aspects
Improvement Hazard & Risk assessment and control
Legal obligation
Objectives, targets & action plan
LEADERSHIP, MR,
PERFORMANCE EVALUATION SUPPORT AND OPERATION

Monitoring, measurement analysis & Resource, people, infrastructure,
evaluation environment for operation of processes,
Customer satisfaction Competence & awareness
Internal Audit Communication, Documented
Management review information
Operational control, Design and
development, Requirements of the
products & services, Control of externally
provided products and services
,Production and service provision,
Release of products and services,
Control of non conforming products and
services, Eliminating hazards and
reducing OH&S risks, Action to address
risk and opportunities, Consultation and
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participation of workers, Contractors

,Outsourcing, Requirements for the
products and services, Emergency
preparedness and response
Intended results/ outcome of the IMS management

Section: 5.0
Leadership
5.0 Leadership
5.1 Leadership and commitment
5.1.1 General
The top management of SPPL demonstrates leadership and commitment with respect to
the Integrated Management System by;
a) Taking accountability of the Integrated Management System;

b) Ensuring that the policy and objectives are established for the Integrated
Management System and are compatible with the context and strategic direction
of the organisation;
c) Ensuring integration of the Integrated Management System requirements into the
organisation’s business processes;
d) Promoting the use of process approach and risk based thinking;
e) Ensuring resources needed for the integrated management system are available;
f) Communicating the importance of effective Integrated Management System and
conforming to Integrated Management System requirements;
g) Ensuring Integrated Management System achieves its intended results/ outcome;
h) Engaging, directing and supporting persons to contribute to the effectiveness of
the Integrated Management System;
i) Promoting continual improvement;
Supporting other relevant management roles to demonstrate their leadership as it applies

to their areas of responsibilities
5.1.2 Customer Focus

Top management of SKODA POWER Pvt. Ltd. ensures that customer and applicable
statutory and regulatory requirements are determined, understood and consistently met,
the risks and opportunities that can affect conformity of products and services and the
ability to enhance customer satisfaction are determined and addressed and focus on
enhancing customer satisfaction is maintained. To satisfy customers and end-user
needs and expectations, the management of the organization is committed to:
 Understand the needs and expectations of its customers, including those of

potential customers,
 Determine key product and service characteristics for its customers and end users,
 Identify and assess competition in its market, and
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 Identify market opportunities, weaknesses and future competitive advantage.
Refer:
DOP-SMK-01-01 Sales, Proposal, Marketing
5.2 Policy
5.2.1 Establishing the IMS policy
Top Management shall ensure that IMS, environmental, health & safety policies are
(a) Appropriate to the purpose of the organization.
(b) Includes a commitment to comply with requirements and continually improve the
effectiveness of the IMS management system.
(c) Provides a framework for establishing and reviewing objectives.
(d) Is communicated and understood within the organization.( Internal communication,

discussion, etc.)
(e) Is reviewed for continuing suitability.
Health, Safety and Environment Policy
IMS POLICY
Škoda Power Pvt. Ltd. is fully committed to delivering safe, high-quality products and
services in the field of both conventional that satisfy the requirements of customers,
legislation, standards and interested parties safety requirements and culture. Our
business activities respect the principles of financial governance, business ethics, social
responsibility and a code of conduct.
We care about:
 our customers, their reputation and their satisfaction,
 our reputation and the quality of our products and services we deliver,
 cooperation with the interested parties,
 our staff, their health, safety, expertise and development,
 our business partners and suppliers,
 areas where we operate, the environment and its protection,
The management of the company takes care of the fulfilment of this Policy. In order to
achieve continuous improvement of the integrated management system and its
performance, the Company’s objectives are communicated and fulfilled.
QUALITY

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 While doing our business we continually improve our efficiency and productivity,
increase competitiveness, manage business risk, and improve the company
performance.
 We develop the skills, knowledge and expertise of our employees, focusing on the
training of new professionals.
 We consider opportunities for process improvement and implement effective
actions to prevent non-conformities.
 We communicate and co-operate with employees, customers, inspection
authorities and other interested parties to understand their requirements and
expectations and to improve our products and services.
ENVIRONMENT
 When designing, procurement and executing our deliveries we prevent from
environment pollution, protect the environment, and continually reduce the impact
of significant environmental aspects.
authorities and other interested parties to understand and meet their requirements
and expectations.
 We improve our products and services with respect to environmental protection.
 We commit to fulfil the compliance obligations.
HEALTH AND SAFETY

 We implement preventive programs for hazards, incidents, occupational diseases,
eliminate the risk of work-related health damage and reduce the risks.
authorities and other interested parties to understand and meet their requirements
and expectations and improve the working conditions.
 Company management creates the conditions for workers to adequately care for
their health and safety.
 The Company undertakes to negotiate with workers and their representatives the
H&S issues, relevant hazards and improvement of working conditions.
 We commit to fulfil the compliance obligations.
INFORMATION SECURITY
 The company protects its know-how and customer data through the established
information security system.
 We systematically protect the data and documentation of our customers and
suppliers.
 We protect the personal data of our employees.
The management of the company provides adequate resources to achieve its objectives,
paying particular attention to ensuring the required quality of supply, protecting the
environment and the health and safety of its employees.
This policy shall be communicated to all employees and public.

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5.2.2 Communicating IMS policy
The IMS policy is communicated to all employees and ensured that policy is understood
by the concerned personnel and applied in their processes. Role of employees is
identified to achieve the intended outcome of IMS management system processes.
IMS policy is made available to interested parties and public also. This policy is displayed
at prominent locations within the organization including main entrance of the
organization.
The policy is reviewed six monthly during management review meetings to ensure its
continued suitability and adequacy.
5.3 Organizational roles, responsibilities and authorities
Top management of SPPL ensures that the responsibility and authority for the relevant
roles are assigned, communicated and understood within the organisation.
Top management has assigned the responsibility authority and accountability for:
a) Ensuring that the Integrated Management System conforms to requirements of
international standards.
b) Ensuring that the processes are delivering their intended output;
c) Reporting on the performance of the Integrated Management System and on
opportunities for improvement, in particular to top management;
d) Ensuring the promotion of customer focus through the organisation;
e) Ensuring that the integrity of the Integrated Management System is maintained
when changes to the Integrated Management System are planned and
implemented
Note:-The roles & responsibility of relevant person within the organisation is defined &
documented & available with HR & IMS department.
1 MR act for IMS( Safety , Environment &

QMS documentation)
2 QA/QC
3 Procurement
4 Sales, Proposal & Marketing
5 Project Management
6 Project Engineering
7 Service and R&M
8 HR, IT , ADMIN & Legal

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Activities Clause Responsibility,

Reference authority &
accountability
ISO-9001, 1 2 3 4 5 6 7 8
14001,
45001
Context of the organisation 4
Understanding the organisation and its context 4.1 P C C C C C C C
Understanding the needs and expectations of 4.2 P C C C C C C C
interested parties
Determining the scope of the integrated management 4.3 P C C C C C C C
system
Integrated management system and its processes 4.4 P C C C C C C C
Leadership 5
Leadership & commitment 5.1 P C C C C C C C
General 5.1.1 P C C C C C C C
Customer focus 5.1.2 C C C C C P C C
IMS Policy 5.2 P C C C C C C C
Establishing the IMS policy 5,2.1 P C C C C C C C
Communicating the IMS policy 5,2.2 P C C C C C C C
Organizational role, responsibility & authority 5.3 P C C C C C C C
Consultation and participation of worker 5.4 P C C C C C C C
Planning 6
Action to address risk and opportunities 6.1 P C C C C C C C
Environmental aspects 6.1.2.1 P C C C C C C C
Hazard identification, risk assessment and 6.1.2.2 P C C C C C C C
determination of control
Compliance obligation 6.1.3 C C C C C C C P
Planning action 6.1.4 C C C C C C C C
IMS objectives and planning to achieve them 6.2 P C C C C C C C
IMS objectives 6.2.1 P P P P P P P P
Planning actions to achieve IMS objectives 6.2.2 P C C C C C C C
Planning of change 6.3 P P P P P P P P
Support 7
Resources 7.1 C C C C C C C P
General 7.1.1 P P P P P P P P
People 7.1.2 P C C C C C C C
Infrastructure 7.1.3 C C C C C C C P
Environment for the operation of process 7.1.4 P C C C C C C C
Monitoring and measuring resources 7.1.5 C C C C C C C P
Organizational knowledge 7.1.6 P P P P P P P P
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accountability
ISO-9001, 1 2 3 4 5 6 7 8
14001,
45001
Competence 7.2 C C C C C C C P
Awareness 7.3 C C C C C C C P
Communication 7.4 P C C C C C C C
Internal communication 7.4.2 P C C C C C C C
External communication 7.4.3 P C C C C C C C
Participation & consultation 7.4.4 P C P C C C C C
Documented information 7.5 C C C C P C C C
General 7.5.1 C C C C P C C C
Creating and updating 7.5.2 C C C C P C C C
Control of documented information 7.5.3 C C C C P C C C
Operation/ implementation and operation 8
Operational planning and control 8.1 C C C C P C C C
Eliminating hazards and reducing OH&S risk 8.1.2 P C P P C C C
Management of change 8.1.3 C C P C C P C C
Procurement 8.1.4 P C C C P C C C
Contractors 8.1.4.1 C C C C P C C C
Out sourcing 8.1.4.2 P P P P P P P P
Requirements for the products and Services 8.1.4.3 P C P P C C C C
Emergency preparedness and response 8.2.1 P C P P C C C C
Requirements for the products and services 8.2.2 C C P P C C C C
Customer communication 8.2.2.1 C C P P C C C C
Determining the requirements for products and 8.2.2.2 C P P P P P P P
services
Review of the requirements for products and services 8.2.2.3 P C C C C C C P
Change to the requirements of the products and 8.2.2.4 C P C C C C C C
services
Design and development of products and services- 8.3 C P C C C C C C
Control of externally provided processes, products 8.4 P P C C C C C C
and services
General 8.4.1 P P C C C C C C
Type and extent of control 8.4.2 P P C C C C C C
Information for external provider 8.4.3 P P C C C C C C
Production and service provision 8.5 P P C C C C C C
Control of production and service provision 8.5.1 P C P P C C C C
Identification and traceability 8.5.2 P C P P C C C C
Property belonging to customers or external 8.5.3 P C P P C C C C
providers
Preservation 8.5.4 C C P P C C C C

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accountability
ISO-9001, 1 2 3 4 5 6 7 8
14001,
45001
Post-delivery activities 8.5.5 C P P P C C C C
Control of changes 8.5.6 C C P P C C C C
Release of products and services 8.6 C C P P C C C C
Control of nonconforming outputs 8.7 C C P P C C C C
Performance evaluations 9
Monitoring, measuring, analysis and evaluation 9.1 P C P P C C C C
General 9.1.1 P C P P C C C C
Customer satisfaction 9.1.2.1 P P P P P P P P
Evaluation of compliance 9.1.2.2 P C C C C C C C
Analysis and evaluation 9.1.3 P C C C C C C C
Internal audit 9.2 P C C C C C C C
General 9,2,1 P C C C C C C C
Internal audit programme 9.2.2 P C C C C C C C
Management review 9.3 P C C C C C C C
Management review inputs 9.3.2 P C C C C C C C
Management review outputs 9.3.3 P C C C C C C C
Improvement 10 P C C C C C C C
Incident Non conformity and corrective action 10.2.1 P C C C C C C C
Continual improvement 10.3 P C C C C C C C
P- Primary C- Contributory
5.4. Consultation & Participation of Workers
The organisation will emphasize participation and consultation of workers in following

items: -
- Determining the needs & expectations of workers
- Establishing IMS Policy
- Assigning organizational roles & responsibility
- Determining fulfilment of legal obligation
- Establishing IMS Objectives & planning action to achieve them
- appropriate involvement in hazard identification, risk assessments and
determination of controls;
- appropriate involvement in incident investigation, non-conformities & determining
corrective actions;
- consultation where there are any changes that affect their OH&S;
- representation on OH&S matters

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This will be achieved by their participation in periodical IMS Committee Meetings,

Toolbox talks, Suggestion Box Scheme, IMS Trainings, etc.
Note:-The procedure for consultation & participation of workers is available with MR / QA

& QC department.
Section: 6.0
Planning
6.0 Planning
6.1 Action to address risks and opportunities
6.1.1
While planning the Integrated management system, SPPL considers the issues referred
to in 4.1 as well as the requirements referred to in 4.2& 4.3 and determines the risks and
opportunities that are needed to be addressed to;
a) Give assurance that the Integrated management can achieve its intended results/
outcomes
b) Enhance desirable effects
c) Prevent or reduce undesired effects
d) Achieve continual improvement.
e)
When determining the risks & opportunities to the Integrated Management system & its
intended outcomes that need to be addressed, SPPL takes into account hazards, IMS
risks, IMS Opportunities & legal requirements.
SPPL maintains documented information of its: Risks and opportunities that needed to be
addressed; and the process for determining risks & opportunities.
Refer:
SPPL/FMT/RSK/01 Risks Assessment Record
6.1.2.1 Environment Aspects

A procedure has been established for Identification and Evaluation of Environmental
aspect and impact and to continuously update the environmental aspects of activities,
products and services in order to determine those, which have or can have significant
impacts on the environment. This procedure also covers the prioritization of the
significant aspects and impacts and framing the objectives and targets.
The life cycle of the products &services has been defined and documented for each
type of services/product starting from raw material up to final disposal of the
services /product. The environmental aspects and impacts are assessed as per the
lifecycle of the end result of the entire process.
SPPL communicates the environmental aspect and impact to its employees and
workers through training sessions & tool box talk’s sessions.

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Refer: SPPL-MSP-0008 Procedure for Environmental Aspects & Impacts.
6.1.2.2 Hazard Identification and Assessment of Risks and Opportunities

SPPL has established, implemented and maintained a process for hazard identification
that is ongoing and proactive. This process considers following factors while hazard
identification: -
a) How work is organized, social factors (including workload, work hours, victimization,
harassment and bullying), leadership and the culture in the organization;
b) Routine and non-routine activities and situations, including hazards arising from:
1) Infrastructure, equipment, materials, substances and the physical conditions of the

workplace;
2) Product and service design, research, development, testing, production, assembly,
construction, service delivery, maintenance and disposal;
3) Human factors;
4) How the work is performed;
c) Past relevant incidents, internal or external to the organization, including emergencies,

and their causes;
d) Potential emergency situations;
e) People, including consideration of:
1) Those with access to the workplace and their activities, including workers, contractors,
visitors and other persons;
2) Those in the vicinity of the workplace who can be affected by the activities of the
organization;
3) Workers at a location not under the direct control of the organization;
f) Other issues, including consideration of:

1) The design of work areas, processes, installations, machinery/equipment, operating
procedures and work organization, including their adaptation to the needs and
capabilities of the workers involved;
2) Situations occurring in the vicinity of the workplace caused by work-related activities
under the control of the organization;
3) situations not controlled by the organization and occurring in the vicinity of the
workplace that can cause injury and ill health to persons in the workplace;
g) changes in knowledge of, and information about, hazards.
Organization’s IMS hazard & risks are considered for implementation of necessary
control measures and setting IMS objectives & targets.
Refer:
SPPL-MSP-0009 Procedure for Hazard Identification, Risk Assessment and Determining
Controls

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For Details, refer Occupational Health & safety Management System
Assessment of IMS Risks and Other Risks to the Integrated Management System
The organization has established, implemented and maintained a process to assess IMS
risks from the identified hazards, while considering the effectiveness of existing controls.
The methodology and criteria for the assessment of IMS risks has been defined with
respect to their scope, nature and timing to ensure they are proactive rather than reactive
and are used in a systematic way.
Note:-The procedure is documented as HIRA Procedure, available with MR

Procedure no - SPPL-MSP-0009.
6.1.2.2 a) Assessment of IMS Opportunities and Other Opportunities to the

Integrated Management System
The organization has established, implemented and maintained a process to assess IMS
opportunities and other opportunities to enhance IMS performance, while taking into
account planned changes to the organization, its policies, processes or its activities and:
1) Opportunities to adapt work, work organization and work environment to workers;
2) Opportunities to eliminate hazards and reduce IMS risks;
ISSUES UNCERTAINTY EFFECT OF PROPOSED REFERENCE

T/O
UNCERTAINITY ACTION
Fluctuating Reduced Reduced turnover & T Cost optimization Objectives &
Market demand in the profit through objective Targets
requirement market target monitoring
to remain
competitive in
market
Limited Decrease in Reduced turnover & T Increase portfolio Objectives &
Portfolio of demand of profit Targets
Product product
Fluctuating Increased Increased turnover & O Meeting product Objectives &
Market demand in the profit target through Targets
requirement market objective target
monitoring to
meet market
demand
Systematic Customer Reduced turnover & T Meeting SMP for
approach for dissatisfaction profit customer Logistic
supplying IMS requirement
Product in through laid out
time to procedure
customer
Meeting Not meeting Closure of Plany T Environment Environment
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environmental compliance monitoring Monitoring

requirement obligation through laid Plan.
down structured MRM
Environment
Monitoring Plan.
Review of legal
register
Restriction of Not able to Restricted turnover T Production plan Production
production by meet market as per target
legal order demand when permissible limit
demand is high
Recent Fresh approval/ Temporary Lay T Fresh Approval -
change in act Product Ban Down/Plant Closure of
and rules of License/Increase
environment the portfolio of
and, labour products
oriented
safety law
Increased Increased cost Low competitiveness T Cost optimization Objectives &
taxes on RM through objective Targets
and GST target monitoring
to remain
competitive in
market
Meeting Failure in CSR Decreased T Implement CSR CSR Plan
societal activities image/Penalty and as per Plan
requirement Prosecution
Transportation Higher cost Low competitiveness T Switching over to Dispatch Plan
by road rail transport for
cost optimization
Infrastructure Less availability Low production T Monitoring Preventive
/ Obsolete availability maintenance
Techniques / through objective schedule
Breakdown target/ MRM
Introduction of
latest Machines
and Techniques/
Maintenance of
equipment as
per schedule.
Incompetent lack of Nonconformity: T Procedure for SMP of P&A
manpower competence  Low production training need
 Legal violation assessment,
 Customer training and
dissatisfaction evaluation
training

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effectiveness
Employee Excess Process T Employee -
Turnover Employee Delays/discontinuation Retention
Turnover
Availability of Non availability Nonconformity in T Planning of Annual
resource of resources product and non- resource budget
compliance of requirement
standards, laws, rules
and regulations
Resource Failure in Higher cost T Monitoring Objective
optimization optimizing Less competitive through objective target
resource target
Technological Improvement in Lesser cost O Yet to be -
innovation productivity High competitiveness planned
Outsourcing Supply of Non availability of T Structured Performance
equipment & equipment & material evaluation of Evaluation
material performance of Reports
external
providers at
planned interval
Needs and expectations of the interested parties
Providing Customer Reduced turnover & T Meeting SMP for
quality Product dissatisfaction profit customer Logistic
in time to requirement
customer through laid out
procedure
Providing Enhanced Increased turnover & O Meeting SMP for
quality Product customer profit customer Logistic
in time to satisfaction requirement MRM
customer through laid out
procedure
Procedure to
Monitoring of
customer
feedback and
initiate action
Meeting Not meeting Closure of mines T Environment Environment
environmental compliance monitoring Monitoring
requirement obligation through laid Plan.
down structured MRM
Environment
Monitoring Plan.
Review of legal
register
Significant Aspects
Generation of Failure in IMS Air pollution, Legal T Procedure for EMP
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fume of fume as Action fume

per guide line supervision and
of PCB timely
generator maintenance of
the Generator
Generation of Failure in Noise pollution, Legal T Procedure for SMP-Mining
noise noise control Action dust suppression
Generation of Non treatment Environment Pollution, O Yet to be -
Solid waste /Untimely Health Issues in planned
disposal neighbour, Legal
Action
Generation of Failure in Land contamination T Procedure for SMP-Mining
hazardous hazardous handing and
waste(acid, waste control disposal of
plastics and hazardous waste
waste)
Consumption of Failure in Depletion of natural T Procedure for SMP-OHC
paper reduction of resource and cutting reduction in
paper of trees paper
consumption. consumption and
plantation of
trees
Generation of e- Failure in e- Land contamination T Procedure for SMP-System
waste waste control handing and
disposal of e-
waste
Consumption of Increase in Resource depletion T Monitoring of Objective
water water Higher CESS water Target
consumption consumption
through objective
target
Consumption of Increase in Resource depletion T Monitoring of fuel Objective
fuel fuel Higher cost consumption Target
consumption through objective
target Preventive
Preventive maintenance
Maintenance of
equipment
Consumption of Increase in Resource depletion T Monitoring of Objective
electricity electricity Higher energy bill energy Target
consumption consumption
through objective
target
Consumption of Failure in Depletion of natural O Procedure for EMP taken for
paper in office reduction of resource and cutting reduction in the reduction
paper of trees paper of the paper
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consumption. consumption and

plantation of
trees
Compliance obligation
Obtaining timely Expiry of Closure of operation T Monitoring of Legal register
clearances clearances compliances
through a
structured Plan
Timely Delay / non Violation, Penal Action T Monitoring of Legal register
Submission of submission compliances
returns through a
structured Plan
Timely payment Delay / non Violation, Penal Action T Monitoring of Legal register
of cess/taxes payment compliances
through a
structured Plan
Maintaining Environmental Violation, Penal Action T Monitoring of Environmental
environmental parameter compliances Monitoring
parameter as exceeding through a Plan
per permissible permissible structured Plan
limit limit
T = Threat
O = Opportunity
6.1.3 Determination of Legal & Other Requirements and Compliance Obligation

SPPL has:
a) Determined and have access to the compliance obligations related to its

Integrated management system ;
b) Determined how these compliance obligations apply to the organisation and
prepared Legal Registers for such applicable compliance obligation;
c) Taken these compliance obligations into account when establishing,
implementing, maintaining and continually improving its Integrated management
system .
d) Agreements with interested parties & agreements with health authorities.
e) legislation (national, regional or international), including statutes and regulations
Non-regulatory standards, consensus standards and guidelines
6.1.4 Planning action

SPPL plans:
SKODA POWER Pvt. Ltd. plans and implements the necessary actions against identified
significant aspects, occupational hazards, non-fulfilment of applicable compliance
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obligation requirements and risks & opportunities related to external and internal issues.
During planning of these actions business requirements, technological and financial
feasibility is considered. Planned actions are integrated with IMS processes and
effectiveness of the same is evaluated as per defined processes.
Refer:
SPPL-MSP-0008 Procedure for Environmental Aspects & Impact
SPPL-MSP-0009 Procedure for Hazard Identification and Risk Assessment
SPPL/FMT/CNT/01 Context of the Organization
Each project site/office shall prepare & document a project specific Hazard Identification
& Risk Assessment (HIRA) Register and Environmental Aspect Impact Register in the
Prescribed Format. The Project Manager/Head shall be responsible for the preparation,
implementation, regular review & updating of these registers.
In addition to these Registers, The Method Statement or SOP of each activity shall
include the relevant hazards/aspects and their mitigation measures.
6.2 IMS objectives and planning to achieve them
6.2.1 SPPL has established IMS objectives at relevant functions, levels and processes
needed for the integrated management system.
The IMS objectives are:

a) Consistent with IMS policy;
b) Measurable;
c) Taken in to account applicable requirements;
d) Relevant to conformity of IMS requirements;
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e) Monitored
f) Communicated
g) Updated, as appropriate
Refer:
RŘ2010/2 - IMS Objectives
6.2.2 Planning actions to achieve IMS objectives
When planning how to achieve IMS objectives, SPPL determines:
a) What to be done;
b) What resources to be required;
c) Who are responsible;
d) When it is to be completed;
e) How the results are verified
6.3 Planning of change
When the SKODA POWER Pvt. Ltd. determines the need for changes to the IMS
management system, the changes are carried out in a planned manner. Below
mentioned points are considered during planning of changes:
 The purpose of the changes and their potential consequences
 The integrity of the IMS management system
 The availability of resources
 The allocation or reallocation of responsibilities and authorities

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Section: 7.0
Support
7.0 Support
7.1 Resources
SPPL management determines and provides the resources needed for the
establishment, implementation, maintenance and continual improvement of the
integrated management system.
SPPL considers:
a) The capabilities of and constraints on existing internal resources;

b) What needs to be obtained from external service providers.
SPPL determines and provides the persons necessary for the effective
implementation of Integrated management system and for the operation and
control of its processes.
SPPL has determined the knowledge necessary for the operation of its processes
and to achieve conformity of products and services. This knowledge is maintained
and made available to the extent necessary. When addressing changing needs
and trends, SPPL considers its current knowledge and determines how to acquire
or access any necessary additional knowledge and required updates from external
provider.
7.1.1 General
The management of Skoda Power Pvt. Ltd. has identified the resources required
for achieving its objectives and for enhancing customer satisfaction and have
made them available. The resource management covers material and trained
personnel. Top management ensures that personnel who are assigned
responsibilities & authorities, under the IMS management functions, are
competent and are suitably qualified on the basis of education, training, skill and
experience.
7.1.2 People
Top management of Skoda Power Pvt. Ltd. provides resources consist of highly
skilled and motivated pool of man power and ensures that they are aware of
importance of meeting customer requirements and improving the IMS
management systems.
7.1.3 Infrastructure
The management determines, provides (as possible), and maintains the
infrastructure needed to achieve the defined targets. The infrastructure includes
(as applicable):
 Buildings, workspace, and associated utilities

 Operating facilities (hardware and software)
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 Supporting services, that is, communication and information systems

 Regular maintenance of operating facilities is carried out to ensure their
soundness and proper working.
7.1.4 Environment for the operation of processes
Top management of SPPL identifies and manages the human and physical factors of the
work environment needed to achieve conformity of service quality.
Various factors such as environmental factors, hygiene, safety related factors etc, which
can affect the quality of work done or of the product, produced are identified and
monitored to ensure proper control.
Activities related to the fulfillment of statutory and regulatory requirements as per various
acts, and pertaining to the safety and health of the personnel and the environment at
large are carried out by departments.
The authorities responsible for ensuring compliance are as follows:
a) Goods Lifts - Maintenance Department

b) Compressors - Maintenance Department
c) Electrical equipment’s -Maintenance Department
d) Industrial safety/relation - HR Department
e) Firefighting equipment - HR Department
f) Statutory - HR & Legal
To comply with the requirements, the concerned authorities define and execute the
procedures or carry out the activities through external competent bodies. The concerned
authorities also maintain the necessary certificates / records.
Organizational Knowledge:
 Documented information regarding a process, product or service;

 Previous specifications and work instructions;
 The experience of skilled people and their processes and operations;
 Knowledge of technologies and infrastructure relevant to our Organisation.
Knowledge obtained from following:
 Information obtained from non-conformities, corrective actions, and the results of

improvement;
 Gathering knowledge from customers, suppliers and partners, benchmarking against
 competitors;
 Capturing knowledge existing within the Organization, e.g. through
mentoring/succession
 planning;
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 Sharing knowledge with relevant interested parties to ensure sustainability of the

Organization; Knowledge from conferences, attending trade fairs, networking
seminars, or other external events.
7.1.5 Monitoring and measuring resources

7.1.5.1 General
Inspection, measuring and test equipment are selected in accordance with the
measurement requirements. A master list showing the type of equipment, unique
identification number, location of use, frequency of check, method of checking,
acceptance criteria and action to be taken in case of unsatisfactory results, is maintained.
The equipment is safeguarded from adjustment , damage or deterioration.
Handling, storage and maintenance of the instruments is carried out as per the stipulated
practice to protect them from damage.
Calibration activity is carried out either in-house or by using external agencies.

Equipment having a valid relationship with national or international standards is used for
calibration. In case of non-availability of such traceability, own standards are prepared
and approved by the department head responsible for calibration. Records of calibration
are maintained by the concerned process owners.
The calibration status is identified by the calibrating concerned process owners by putting
stickers on the instruments.
If, at any time an instrument is found to be out of calibration, the concerned department
reviews the validity of the material / product already passed and takes necessary
corrective actions.
7.1.5.2 Measurement traceability

It is ensured that, equipment’s which are used for monitoring and measuring the
resources are calibrated as per defined frequency with maintaining traceability to
national/international standards.
7.1.6 Organizational knowledge

SPPL has determined the knowledge necessary for the operation of its processes
and to achieve conformity of products and services. This knowledge is maintained
and made available to the extent necessary. When addressing changing needs
and trends, SPPL considers its current knowledge and determines how to acquire
or access any necessary additional knowledge and required updates from external
provider, customer, interested parties, employees and knowledge from internal
and external issues. Skoda Power Pvt. Ltd. determines the knowledge necessary
for the operation of its processes and to achieve conformity of services. Skoda
Power Pvt. Ltd. maintains necessary knowledge gained from experience, lessons
learnt, improvements in processes and external sources.

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7.2 Competence
Human resource is provided to carry out various functions and activities. In order to get
the desired results it is necessary that the various personnel carrying out various
activities have the necessary competence. Recruitment is carried out in accordance with
the manpower requirement by process owners. Personnel performing specific assigned
tasks are selected on the basis of their education, experience, training, and proficiency.
Competency required for carrying out various functions is determined and documented in
available with HR department.( job profiles)
Competence of persons carrying out various functions is determined by the respective
HODs in consultation with HR department, on the basis of their education, training, skills
and experience.
Training needs are identified typically once in a year, by the respective department
heads, this is done by comparing the competence available with the competence
required as well as the organizations future needs.
Top management of Skoda Power Pvt. Ltd. ensures that employees deputed on
specific jobs related to IMS management system requirements are competent,
based on the educational/professional qualification and/or trained or experienced
for performing their role. Wherever required, necessary actions are implemented
to maintain required competence of people. Effectiveness of implemented actions
is evaluated and monitored.
Refer:
DOP-HR-01-01 Human Resource
Note:-The training records are available with MR/ HR department.
7.3 Awareness
Top management of Skoda Power Pvt. Ltd. ensures that the personnel at all levels
and functions are aware of the relevance and importance of IMS policy, objectives,
environmental aspects & associated impacts, hazards & occupational risks,
compliance obligations and implications of non-conformances related to IMS
management system requirements. It is ensured that contribution of employees to
the achievement of the objectives and IMS management system performance.
Awareness on these topics is provided through various methods like trainings,
display, circulars, mails and meetings etc.
Refer:
DOP-HR-01-01 Human Resource
7.4 Communication
7.4.1 General
SPPL has established, implemented ad maintained the process needed for the
internal and external communications relevant to the integrated management
system, including:
a) On what it will communicate;
b) When to communicate;
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c) With whom to communicate;

d) How to communicate.
e) Who communicates
When establishing its communication process, SPPL
- Takes in to account its compliance obligation;

- Ensures that IMS information communicated is consistent with information
generated within the integrated management system, and is reliable.
SPPL responds to relevant communication on its integrated management system.
The documented information as a evidence of its communication are retained.
7.4.2 Internal communication

Following methodology is to be adopted for internal communications: -
1. Dept. HODs in consultation with the other interested parties shall prepare Registers
(Aspect Impact and Hazards, Risk & Opportunity) and same will be circulated to all
concerns.
2. MR in consultation with department heads shall review and issue these registers.
3. MR will communicate the Internal Audit Report Management Review Meeting (MRM)
Minutes through email.
4. Worker (contractor and own) communication will be done through meetings, briefing,
training suggestion box to increase Worker participation and consultation and to get
input related to IMS and avoid the chances of accidents during work.
5. Management Representative shall communicate through email to Single Point of
Contact with CC to Core Team members regarding official release and availability of
revised updated IMS Manual, IMS Policy, Objectives and Targets and Legal Registers.
6. MR/SC shall prepare and review the handbook of Operational Control Procedure
(OCP)
Internal IMS related communication will be done through the following

methodologies: -
 Display of IMS policy at prominent places

 Training courses / workshops
 Circular on Notice Board
 IMS Policy will be communicated to all employees through training and displaying
at various locations.
 Suggestions/complaints received through Suggestion Box Scheme, Management
Review Committee meetings internal IMS audits.
 Action taken by concerned Dept. SPOC/Departmental Head on the audit findings
will be communicated to the MR for follow up and records.

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 The findings of the Integrated management system s audit and its performance
with respect to set objectives will be discussed in Management Review Committee
meeting.
 Periodically, the performance of the OCPs and any other deviation would be
audited and recorded for further communication & corrective action to be taken up
by the relevant personnel.
7.4.3 External communication

External Communication with interested parties, related to integrated management
system issues will be done through suggestion box available in the office.
An external interested party, with whom communication has to be carried out at

regular interval, is as identified below: -
 Ministry of Environment & Forests

 State Pollution Control Board
 Central Pollution Control Board
 Certifying body of IMS
 District Administration
 Neighbours
 Other interested parties
 Contractor/suppliers/NGOs
 Facility provider
 Nagar Nigam/local body
 Labour department
 Regular communication will be maintained with regulatory bodies on legal,
compliance and other requirements pertaining to integrated management system.
 Documents/Communication received with regard to the IMS related applicable
legislations, from state or local governmental bodies would be incorporated in
Register of external communication and adequate actions would be taken up
accordingly.
 The disclosure of significant environmental aspects, health and safety hazards
shall be decided at the end of every year or as and when required in Management
Review Meeting.
Refer: SPPL-MSP-0010 Procedure for Communication, Participation and

Consultation

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7.4 a) Communication Matrix
WHAT WILL BE WHEN TO WHOM TO HOW TO WHO

COMMUNICATED COMMUNICATE COMMUNICATE COMMUNICAT COMMU
E NICATES
Compliance Obligation As stipulated by Location/site in- As per the HR / MR
of environment, safety the compliance charge, HR, Admin, prescribed
and statutory and obligation contractor and all format in Hard
regulatory requirement interested parties copy
applicable to our
services
Compliance to As per the Legal authority and Through e-mail MR/ HR
evaluation and non- requirement of Certification body
compliances raised by the certification
certification body/Third body and legal
party inspection authority
/customer visit
Environmental After evaluation All HODs and in case Hard copy to all MR/HR
performance of significant it concerns
noticed to SPCB or
such authorities
Customer requirement In case of any Customer/regulator (if Hard or soft PM/PE
related information in new requirement required by the law of copy
case of any special or new project the land)
concern involved in the
process related to
environment and
safety where clearance
is required by the
regulators
CSR related As & when Interested parties Through HR/MR
information required MRM/briefing/m
eeting/by mail
Significant aspects/ Once in a year or Top management, Through HR/MR
unacceptable OHS when changed Worker or his MRM/briefing/m
risks and change in representative, eeting/by mail
any law and acts of the contractors,
land of the law employees and all
HODs
Risks and First time at the Top management, Through MR/HR
opportunities including time of release Worker or his MRM/briefing/m
incidents and and after representative, eeting/by mail
accidents taken place approval by the contractors,
management& employees and all
then after when HODs

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E NICATES
change happens
Organisation context When changed Director, Worker or Through MRM Top
his representative, IMS Manual Managem
contractors, ent/
employees and all HR/MR
HODs and top
management
Interested parties need When changed Worker or his Through MRM MR/HR/P
and expectation representative, IMS Manual ROCURE
contractors, MENT
employees and all
HODs and top
management
IMS Policy Continuous All person under Through MR/HR
training to all new control of the awareness
contractors or organisation such as programme.
interested parties Worker or his Displays at
as and when representative, prominent
modified contractors, places
employees and all
HODs and top
management
Objectives Target Once in every All person under Through MRM/ MR/HR
year or in case of control of the Mails
any updating and organisation such as
change Worker or his
representative,
contractors,
employees and all
HODs and top
management
Internal audit planning As per annual All person under Paper/soft copy MR/HR
and schedule, audit plan control of the through mail
Result of performance organisation such as
evaluation of the Worker or his
implemented system of representative,
IMS contractors,
employees and all
HODs and top
management
Agenda points and Minimum Once in Top management, Paper/soft copy MR/HR.
Minutes of MRM every 6 Month Worker or his
representative,

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E NICATES
contractors,
employees and all
HODs
7.5 Documented information

7.5.1 General
SPPL has determined following documents necessary for the effectiveness of the
Integrated management system but not limited to:-
a) the IMS policy, objectives and targets, HIRA register,

b) Description of the scope of the integrated management system,
c) Description of the main elements of the integrated management system and
their interaction, and reference to related documents,
d) Documents, including records, as required for legal and other obligations
(LOR);
e) documents, including records, determined by the organization to be necessary
to ensure the effective planning, operation and control of processes that relate to
its operational IMS risks i.e. Operational Control Procedure
f) Audit and its compliance reports
g) Minutes of meeting of management review
Refer: SPPL-MSP-0002 Procedure for Control of Records
7.5.2 Creating and updating

As appropriate, IMS management system documents are identified, created,
update and retained by the management. The IMS management system
documents are spread in 4 levels (Level 1: IMS Manual, Level 2: IMS Procedures,
Level 3: Work Instruction/Operational Control Procedures, Level 4:
Formats/Records)
7.5.3 Control of documented information

SPPL maintains a Master HSE Document Control Register (in Prescribed Format) for all
system documentation created or modified. The master register includes the following:
 Document Title;
 Version Number;
 Date Created;
 Date Reviewed;
 Reasons/Comments for creation/review;
 Document Custodian.
The organization identifies documents as:
 Master Copy: Master Copy is identified by Blue seal as “Master Copy” on front side of
first page of the document;
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 Controlled Copy: Controlled Copy is identified by “Controlled Copy” in Red Seal on

front side of first page of the document;
 Obsolete Copy: Whenever documents undergo changes, old copy becomes obsolete.
Obsolete copies are identified as “Obsolete Copy” in Red on front side of first page &
these documents are retained for reference if required;
 Soft copy: Documents are kept in soft copy with Corporate MR only and has access to
READ, WRITE and Make Changes in the document. All other user has access only in
READ ONLY format.
 Any printed copy will be an uncontrolled document.
To maintain adequate document control, SPPL practices following ways:-
 All Integrated management system records including pertinent contractors/

Suppliers information records, and other records as mentioned into various
procedures of this manual shall be prepared legibly and maintained at
designated locations. Records are stored and maintained in such a way that
they are legible, identifiable, traceable to the activities involved and readily
retrievable. They are protected against damage, deterioration or loss. The
retention period for records is established and recorded.
 Filing, Retention, Access, Storage and Maintenance shall be ensured by the
HODS
 Most of the documents and record shall be kept in soft copy only as we have
taken an objective for reduction of the paper consumption.
 In case of any correction the changes in records shall be authorized by the
MR/SC.
 The retention period of all the records shall be 3 years. After the retention
period if not required by the customer/department, the concerned person
responsible for maintaining the records shall destroy the records. If the records
need to be preserved for more than the retention period, then the concerned
personnel shall share the same with the MR/SC.
 The MR /SC acts as the Document Controller.
SKODA POWER Pvt. Ltd. establishes a procedure to ensure that the documented
information which furnish conformance to the IMS management system are controlled
and systematically collated, indexed, filed, stored and easily retrieved. It is ensured that
all these documented information is legible, identifiable and readily available.
Refer: SPPL-MSP-0001 Procedure for Control of Documented Information

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Section: 8.0
Operation
8.0 Operation
8.1 Operational planning and control
SPPL has established, implemented, controlled and maintained the processes needed to
meet Integrated management system requirements.
SPPL identifies and carries out operations under specified conditions, which are
 associated with significant environmental aspects &

 associated with acceptable risks.
Specific operating instructions in the form of “Safe Operating Procedure” (SOP),

“Operating Control Procedures” (OCP) are developed for these activities, in absence
could lead to deviations from integrated management system requirements. In case of
absence of SOP or OCP for specific activity, advice from IMS O’s shall be sought; IMS
O shall document all such engagement and referred to MR for further review.
For Maintaining and retaining documented information to the extent necessary to have
confidence that the processes have been carried out as planned, the IMS checklists &
Work permits are being retained.
The life cycle of the services has been defined and documented for each type of
services/product starting from raw material up to final disposal of the services /product,
available at the project file. The environmental aspects and impacts are assessed as per
the lifecycle of the end result of the entire process.
Procedure for control of out process is defined and documented vides procedure.
8.2.1 Emergency preparedness and response
Emergency situations having environmental & safety implications are identified by means
of the review of the all aspects pertaining to the organization. The organization has
established emergency preparedness plan to ensure appropriated response to
unexpected and accidental incidents. If required, organization shall review and revise its
emergency preparedness and response procedures after the occurrence of major
incident / accident or emergency situations, wherever necessary.
SKODA POWER Pvt. Ltd. conducts mock drills twice in a year for certain identified
emergencies to check the organization's response to the potential emergency and to
determine any lacunae in the emergency response procedures.
A procedure has been established to evaluate emergency preparedness and response

against identified emergencies and preventing & limiting the impacts during emergencies.
Refer: SPPL-MSP-0011 Procedure for Emergency Preparedness & Response

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8.2.2 Requirements for products and services

8.2.2.1 Customer communication
a. The customer communication shall be done through advertisement in news paper,
telephone directory, and letters.
b. The enquiries, contact or order handling, including amendments shall follow the route
of action.
c. In order to handle the customer complaints, a record shall be maintained by the Head
QC at the time of process. All customer complaints shall be recorded and discussed
with the Head QC and concerned departmental head for action. The feedback of the
action taken on the complaint shall be intimated to the customer.
d. Handling of customer complaints shall be the responsibility of the Head QC. All
customer complaints shall be registered in a Customer complaints’ record and
appropriate corrective action shall be taken.
e. After corrective action is taken, the customer shall be intimated; however, if action is
delayed beyond two months, the customer shall be sent an interim reply within a month.
f.When action is completed and the complaint is resolved, the record shall be updated by
entering necessary remarks. The complaint shall be treated as closed after intimating
the customer.
g. The Customer complaint Record shall contain as a minimum the following information:
 Complaint Number
 Customer Name
 Date of complaint along with detail of complaint sent by customer.
 Mode of complaint
 Department Concerned for action
 Root Cause
 Action taken
 Brief of corrective action taken
 Brief of preventive action taken
 Date of customer intimation
h. Customer complaint and customer feedback shall be analyzed periodically. They shall
be discussed at the Management Review meeting.
Refer: DOP-SMK-01-01 Procedure of Sales, Proposal & Marketing
8.2.2.2 Determining the requirements for products and services

When determining the requirements for the products and services to be offered to the
customers, SPPL ensures that:
a) The requirements for the product and services are defined, including:
1. Any statutory and regulatory requirements;
2. Those considered necessary by the organisation
b) The organisation can meet the claims for the products and services it offers.
Refer: DOP-SMK-01-01 Procedure of Sales, Proposal & Marketing

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8.2.2.3 Review of the requirements for products and services

SPPL ensures that it has the ability to meet the requirements for products and services to
be offered to customers. SPPL conducts a review before communicating to supply
products and services to a customer, which includes:
a) Requirements specified by the customer, including the requirements for delivery

activities;
b) Requirements not stated by the customer, but necessary for the specified or
intended use, when known;
c) Requirement specified by the organisation;
d) Statutory and regulatory requirements applicable to the products and services;
e) Contract or order requirements differing from those previously expressed.
SPPL ensures that contract or order requirements differing from those previously defined
are resolved.
The customer requirements are confirmed by the organisation before acceptance, when
the customer does not provide documented statement of their requirements.
The documented information are retained by the organisation:
a) On the result of the review;

b) On any new requirements for the products and services.
8.2.4 Changes to requirements for products and services

SPPL ensures that relevant documented information is amended, and that relevant
persons are made aware of the changed requirements, when the requirements for
products and services are changed.
8.3 Design and development of products and services

Whenever the company involved in product design or reach new products, then it will
define and document suitable controls to ensure conformance to specified requirements.
8.4 Control of externally provided processes, products and services

8.4.1 General
SPPL ensures that, externally provided processes, products and services conform to
requirements.
SPPL has determined the controls to be applied to externally provided processes,

product and services when
a) Products and services from external providers are intended for incorporation in to
organisation’s own products and services;
b) Products and services are provided directly to the customers by the external
providers on behalf of the organisation.

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SPPL has determined and applied criteria for the evaluation, selection, monitoring of
performance and re-evaluation of external providers, based on their ability to provide
processes or products and services in accordance with requirements.
The documented information of those activities and any necessary action arising from the
evaluation are retained. Outsource process involved in the calibration, transportation etc..
8.4.2 Type and extent of control
SPPL ensures that the externally provided processes, products and services do not
adversely affect the organisation’s ability to consistently deliver conforming products and
services to the customers
SPPL:
a) Ensures that externally provided processes remain within the control for its
integrated management system;
b) Defines both the controls that it intends to apply to an external provider and those
it intends to apply to the resulting output;
c) Takes in to consideration:
1. The potential impact of the externally provided processes, products and
services on the organisation’s ability to consistently meet customer
requirements and applicable statutory and regulatory requirements;
2. The effectiveness of the controls applied by the external providers;
d) Determines the verification, or other activities, necessary to ensure that the
externally provided processes, products and services meet requirements.
Refer: DOP-PRO-01-01 Procurement
8.4.3 Information for external providers
Material requirement planning is generated through indent, material availability, market

conditions etc. Purchase orders are generated with all purchase requirements i.e.
technical and commercial terms & conditions. Purchase orders are reviewed and
approval is taken by the approving authority. Approved purchase orders are released to
approved / selected external providers. If purchase orders are placed to new supplier, it
is marked as “Trial Order”. External providers are approved, after performance evaluation
against trial orders.

Q(E)14500 Supplier evaluation
Q(E)19600 Supplier audit
8.5 Production and service provision

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8.5.1 Control of production and service provision
SPPL has implemented production and service provision under controlled conditions.
Controlled conditions include:
The availability of documented information that defines:
1. The characteristics of the products to be produced, the services to be provided, or the
activities to be performed;
2. The result to be achieved;
3. Principal Scientific Officer shall be responsible for process control and process
monitoring during every stage of Process.
4. The Organization maintains a system which ensures that the processing of the product
shall be done under controlled conditions. Process monitoring and inspections are
performed to assure “Good workmanship”.
5. Work instructions in Hindi/ English/Local language & SOP/OCP shall be made
available at all the locations where activity affecting IMS, environmental, health &
safety are performed. Suitable equipment are used at different stages of production
and testing. All equipment used in the process are maintained and calibrated to
ensure the continuing process suitability. No new / modified process is used unless
the authorized person approves it.
6. The process flow charts are made available to define the every key process.
7. Documented operating instructions/control shall be used, in the absence of such
procedure IMS, environmental and health & safety would be adversely affected.
8. Any non-conforming incoming material, process stage & finish goods, shall be
identified and segregated, necessary corrective action & preventive action shall be
taken as per defined procedure.
9. In process inspection shall be carried out in different stages as specified in the
flowchart / IMS plan.
10. The instruments which need calibration shall be calibrated from outside agency for
the effective IMS controlled and process monitoring as well as internal calibration is
done by master calibrated equipments.
11. The operation manual received from original machine /equipments
manufacturer/supplier shall be used for operation control at respective
parts/mechanism/machine.

Q(E)14500 Supplier evaluation
Q(E)19600 Supplier audit
8.5.2 Identification and traceability

Documented procedure has been established for identification. Each components or
product is identified with specific codes, lot numbers and batch numbers at each stage.
Identification at various levels is being maintained with the help of specified information.
a. Identification and traceability of the product during the process is the responsibility
of QC and Process departments jointly.
b. Individual items are identified by using slip and sign board appropriately.
c. Non conforming area shall be identified by using the sign board.
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d. Whenever the requirement arises, the identification and traceability shall be given
as per specific requirement of the customer.
Identification and traceability of products and services is maintained from receipt of

material till dispatch. This covers identification number and other details as contractually
agreed with customers. Records of identification are maintained.
8.5.3 Property belonging to customers or external providers

Skoda Power Pvt. Ltd. uses customer supplied technical specifications and/or product
drawings and treated as property belonging to customers or external providers. These
technical specifications and /or product drawings are identified on receipt and are kept in
safe custody.
If any discrepancy is noticed in property belonging to customers are external providers,

necessary information is provided to concerned customers are external providers.
8.5.4 Preservation
SKODA POWER Pvt. Ltd. has a system for preservation of all material through
outsourced process. This includes identification, safe handling, packaging, storage,
protection and delivery of items to clients/customers. All incoming materials consumables
and finished products are stored, preserved to prevent damage and deterioration of
quality.
The types of packaging for the product are as per the contractual terms and are suitable
to proper protection during transit.
The products physically verified for its condition and quantity. All consumables/hazardous
materials are also checked for expiry dates/ conditions on periodical basis.
8.5.5 Post-delivery activities

SKODA POWER Pvt. Ltd. meets the requirements for post-delivery activities associated
with the products and services. Wherever required, product warranty is provided to
customers and warranty terms are followed after delivery.
Warranty terms are determined after considering the extent of post-delivery activities,
applicable statutory & regulatory requirements and potential undesired consequences
associated till intended lifetime of its products and services.
Refer:
DOP-SRM-01-01 SERVICE and R & M
8.5.6 Control of changes

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SPPL reviews and controls changes for production or service provision, to the extent
necessary to ensure continuing conformity with requirements as follows:
The user shall initiate the change as and when required. The user shall describe
equipment/ process/ system where change to be incorporated along with the reason of
the change. The details of the change shall be identified by the user along with technical
specification drawing etc. the financial estimate also shall be prepared by the user along
with the expected benefit to be derived from the change incorporation.
Then the change request shall be forwarded to the HOD for his review and approval.
Once the same is approved by the HOD the same shall be placed before Change
Management Committee (CMC), consisting of all HODS headed by the DIRECTOR, for
their review and approval considering feasibility, financial implication and expected
benefit out of the proposed change. Once the change request is approved by the CMC
the same shall be forwarded to DIRECTOR for financial approval.
After the change request is approved by the DIRECTOR, the action shall be planned for
the implementation with target date of completion and responsibility. The action plan shall
be executed as per the plan. The same shall be verified during different stages of
implementation and completion as per the plan. The documented information is retained
describing the result of the review of change, the person authorizing change, and any
necessary action arising from the review.
Refer: SPPL-MSP-0012 Procedure for Change Control
8.6 Release of products and services

SKODA POWER Pvt. Ltd. implements planned arrangements, at appropriate stages, to
verify that the product and service requirements have been met. If the planned
arrangements are not satisfactorily completed, approval from concerned authority is
taken before release of products and services. Record of release of final product and
services is retained as an evidence of conformity and traceability to the releasing
authority.
Refer: Quality Plan
8.7 Control of nonconforming outputs

8.7.1 The non-conformity control involves identification, segregation, evaluation,
documentation and disposition of the non-conforming product. The purpose is to ensure
control of non-conforming products to prevent their inadvertent use or release.
Nonconforming bought out items are stored in areas meant for them and disposed off as
per contractual agreement with external providers. The nonconforming products are kept
duly identified by locations / placards. Such product batches are identified/ segregated.
The process parameters/additions are adjusted based on evaluation of the non-

conforming products at intermediate stages. The nonconforming product is segregated

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and concerned functions are notified accordingly. The reprocessed material are tested
and ensured for their conformance before using them for further processing/ dispatch.
In the case of non-conformity found after the delivery of product, organization takes
necessary action to correct the non-conformity.
Refer:
SPPL-MSP-0004 Procedure for Non-Conforming product
8.7.2 The documented information is retained which:
a) Describes the nonconformity;

b) Describes the action taken;
c) Describes any concession obtained;
d) Identifies the authority deciding the action in respect of the nonconformity.
e) Incident investigation, nonconformity, corrective action and preventive action
Incident investigation
SKODA POWER Pvt. Ltd. has established and maintained a procedure for incident
investigation and their corrective / preventive actions. All the incidents are investigated in
order to:
 Identify deficiencies in IMS management system that might be causing or

contributing to the occurrence of incidents
 Identification of corrective / preventive action and continual improvements
 Results of investigation are communicated to respective authorities
Incidents are investigated for root cause and necessary actions.

Non conformity, corrective action and preventive action
Skoda Power Pvt. Ltd. has documented a procedure for controlling non-conformities
during processes to prevent their inadvertent use or being delivered to customers.
Controls are in place to identify segregate, documents, evaluate, rework and notify to
concerned authorities. The reworked or reprocessed material are re-inspected and
accepted only if they satisfy the requirement criteria.
Non-conformities / deviations related to environment and OH & S are identified and

investigated in line with the management system. The non-conformities are analysed in
consultation with the concerned departmental head and necessary corrective &
preventive actions are taken.
SKODA POWER Pvt. Ltd. has established a document procedure for corrective and
preventive action. This procedure defines the methodology to be adopted to resolve the
process deviations (NCs) and customer complaints.
Refer:
SPPL-MSP-0004 Procedure for Non-Conforming product
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Section: 9.0
Performance evaluation
9.0 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.1.1 General
 SPPL carries out the monitoring of following broad IMS parameters with the
objectives to continually improve: -
a) Adequacy of HIRA & Environmental Aspect Impacts and Mitigation measures
proposed
b) IMS management plan implementation
c) IMS Objectives and targets
d) Legal and other obligations compliance
 Monitoring is being done for the ambient air, Noise, Illumination & Drinking water as
per standard guidelines. Prescribed formats for recording issued.
 For carrying out monitoring for noise, illumination and air, equipment is provided,
operated and maintained by the Contractor. The equipment shall be kept in a good
state of repair in accordance with the manufacturer’s recommendations and
maintained in proper working order with enough spare equipment available in the
event of breakdown to maintain the planned monitoring programmed.
 The calibration of monitoring instruments and their respective calibrators are carried
out in accordance with the manufacturer’s requirement to ensure they perform to the
same level of accuracy as stated in the manufacturer’s specifications.
 Health register is maintained in order to monitor the number of medical examinations
conducted, sickness cases reported, next schedule for periodical medical
examination, etc.
 Workmen Camp inspection shall be undertaken by the contractor & SPPL staff to
inspect the workmen habitat in order to ensure that appropriate health and welfare
control measures are properly followed and implemented. The frequency of
inspection shall be at least once a month. The Contractor shall conduct this
inspection in the Workmen Camp Inspection Checklist (prescribed format).
 Project Site, Office & Stores is being inspected using prescribed formats to find the
implementation level of integrated management system.
 Results of inspection shall be discussed with SPPL for taking immediate action and
rapid resolution of identified non-compliance.
 Data collected from monitoring and measurement can be analyzed to identify
patterns and obtain information. Knowledge gained from this information can be used
to implement corrective and preventive action.
 The documented information as evidence of the monitoring, measurement, analysis
and evaluation are retained.
Refer:
Q18700 Analysis of data

Issue No. 01
Revision No: 00
9.1.2 Customer satisfaction
SPPL monitors, customers’ perceptions of the degree to which their needs and
expectations have been fulfilled by collecting feedback from customers. These feedbacks
are then analysed to evaluate need of any corrective action to be taken.
The Customer complaints: In case of customer complaints, the alarm will be raised to
the concerned departments and a HOD level meeting will be called at the earliest, or a
day after of the date of complaint. The verbal discussion will be done among Head QA &
concerned head and the corrective & preventive action will be started immediately to find
out the root cause. The customer will also be intimated about the action taken and the
result there of.
Customer feedback: The Customer feedback shall be obtained from the customer in the
prescribed format. The customers will be requested to send their feedback regarding IMS
of product and their satisfaction with respect to product supplied to customer. It will also
be requested to customer to send the minimum one feedback on yearly basis. The
feedback obtained from various customers will be analyzed and action taken on areas of
improvement. The organization has also established the mechanism to ensure the
customer satisfaction like data analysis, surveys, claim, and participation in trade
exhibition. This is monitored from time to time and it is the integral matter of MRM.
Refer:
Q17800 Customer Satisfaction
9.1.3 Analysis and evaluation
SPPL analyses and evaluates appropriate data and information arising from monitoring
and measurement.
The purpose is to analyse data from its various sources to assess the performance
against plans, objectives and other defined goals, and to identify areas for improvement
including possible benefits for interested parties. Analysis of data will be used to
determine the root cause of existing or potential problems, and to guide decisions about
the corrective actions needed for improvement.
The necessary information is collected from all of its function for analysis and effective
and evaluation of the organizational performance. Following criteria is useful guidance for
the evaluation of the organizational effectiveness:
 Conformity of the services

 Customer satisfaction level
 IMS management system performance and needs for improvements
 Effective implementation of planned arrangements
 Effectiveness of actions taken to address risks and opportunities
 The performance of external providers

Issue No. 01
Revision No: 00
Evaluation of Compliance
SPPL has established, implemented and maintained a procedure for evaluation of

compliance to applicable IMS legal requirements and other requirements to which it
subscribes and maintains records as per “Procedure for Evaluation of Compliance”
The procedure also defines the method of periodically evaluating compliance with
relevant IMS legal requirements and with other requirements.
Legal and other requirements compliance is being done through online tool Enforce
SKODA POWER Pvt. Ltd. has maintained a procedure for evaluation of compliance
against applicable legal and other requirements. Compliance obligations are monitored
and evaluated to ensure compliance of the same. In case of deviation from defined
criteria of evaluation of compliance, it is recorded and communicated to respective
departmental head for necessary corrective actions. Documented information is
maintained for evaluation of compliance status. The deviations in compliance status (if
any) are discussed in the management review meeting. Decisions of management
review meeting are recorded and implemented.
9.2 Internal audit

9.2.1 SPPL conducts internal audit once in a 6 months interval to provide information on
whether Integrated Management System:
a) conforms to;
1. the organisation’s own requirements for its Integrated Management System;
2. the requirements of the IMS standards such as ISO 9001:2015, ISO
14001:2015 & ISO 45001:2018
3. is effectively implemented and maintain
9.2.2 SPPL has established, implemented and maintained an annual internal audit plan
and schedule for each audit, including the frequency (once in every six months), method,
responsibilities, planning requirements and reporting of its internal audits.
When establishing the internal audit programme, the organisation takes in to

consideration the importance of the processes concerned, changes affecting the
organisation and the results of the previous audit.
SPPL :
a) defines the audit criteria and scope for each audit;
b) selects auditors and conducts audits to ensure objectively and the impartiality of
the audit process;
c) Ensures that the results of the audits are reported to relevant management.
The documented information are retained as evidence to the implementation of the audit
programme and the audit results.
Refer:
SPPL-MSP-0003 Procedure for Internal Audit

Issue No. 01
Revision No: 00
9.3 Management review
9.3.1 General
Top management of SPPL reviews the organisation’s Integrated Management System, at

an interval of every 6 months, to ensure its continuing suitability, adequacy, effectiveness
and alignment with strategic direction of the organisation.
9.3.2 Management review inputs
Management review is conducted by the Company’s HSE Management Committee. The

IMS Management Committee is the apex level committee to oversee the overall
effectiveness of company's IMS policies & procedures.
 The committee meets at least twice in a year preferably after completing internal
audits for reviewing the integrated management system performance & to ensure its
continuing suitability, adequacy, effectiveness and alignment with strategic direction of
the Organisation.
 The constitution of Apex IMS Committee (Company level) is as follows: -
Managing Director: MD
Secretary: MR / HR
Members: All HOD s
 Apex IMS Management Committee reviews IMS Performance as per the ‘Agenda’
for ensuring that integrated management system continues to be suitable, adequate,
and effective and is continually improving.
The ‘Agenda’ shall include the feedback from project sites IMS committees on the
following points: -
 Follow up action of previous Management Reviews

 Status of Legal and other requirement compliance
 Changes in the needs &expectations of interested parties
 Changes in the risks & opportunities
 Status of IMS Objectives and targets
 Review of IMS Policy
 Review of incidents and accidents& Non-conformity
 Status of corrective & preventive actions for continual improvement
 Review of results of consultation & participation of workers
 Review of external interested party complaints
 Results of Internal Audits
 Changes in legal and other requirements relating to IMS
 Resources adequacy for IMS Management
 Recommendation for continual improvement
Issue No. 01
Revision No: 00
9.3.3 Management review outputs

The outputs of the management review include decisions and actions related to:
 The outputs from management reviews includes any decisions and actions related
to possible changes to IMS policy, objectives, targets, resources and other
elements of the Integrated management system , consistent with the commitment
to continual improvement.
 The minutes of meeting is documented & communicated to workers as applicable.
 The MR/SC records the decisions taken in the meeting and communicates the
minutes of meeting to all concerned. The MR reviews the implementation of the
decisions and report to top management on the status.
 Project IMS Committee Meeting is conducted once in a month to discuss the
implementation status of the integrated management system at Project level & the
agreed actions shall be noted in the minutes of meeting.
Refer:
SPPL-MSP-0006 Procedure for Management Review
Section: 10.0
Improvement
10 Improvement
10.1 General
SPPL determines opportunities for improvement and implementation necessary actions,

to meet customer requirement and enhance customer satisfaction; to achieve the
intended outcomes of its Integrated Management System.
10.2 Incident, Nonconformity and Corrective Action
SPPL has established, implemented & maintained a process for reporting, investigating &
taking action to determine and manage incidents and non-conformity.
 The Organisation records the incidents in Incident Report (Prescribed format),
investigate them as per Incident Investigation Report (Prescribed format) to find the
IMS deficiencies & analyses them periodically to identify the trends & find
opportunities for continual improvement.
 The results of incident investigation are communicated to the relevant persons & same
shall be discussed during review meeting.
 The Organisation records the non-conformity in NCR Report (Prescribed format) and
investigates them for finding the root cause with participation of interested parties.
Corrective Actions are then taken to prevent the recurrence.
 Incident reports & NCR Reports are documented and retained as evidence.
 The result of the action taken are recorded and reviewed for further improvement.
 Based on the root cause analysis and Corrective actions, Changes are made in the
respective documents and the modification is implemented in the system.

Issue No. 01
Revision No: 00
Refer:
SPPL-MSP-0005 Procedure for Corrective Action
10.3 Continual Improvement
SPPL continually improves the suitability, adequacy and effectiveness of the integrated
management system to enhance IMS performance.
SPPL considers the results of analysis and evaluation and the outputs from management
review, to determine if there are needs or opportunities that are addressed as part of the
management review.
SPPL Promotes an IMS culture that supports its Integrated management system by
Promoting the participation of workers in implementing actions for the continual
improvement of the Integrated management system & Communicating the relevant
results of continual improvement to workers.
SPPL Maintains and retains documented information as evidence of continual
improvement.
Refer:
SPPL-MSP-03 Procedure for Continual Improvement


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Skoda Power Private Limited

Enkay Square Ground Floor,

INTEGRATED MANAGEMENT SYSTEM MANUAL

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Prepared by Reviewed by Approved by

Sign: Sign: Sign:

6.2.2 Planning actions to achieve IMS objectives - 6.2.2 6.2.2

8.5.5 Post-delivery activities 8.5.5 -

Legal Owner Identification number Rev. Date Lang. Sheet

Legal Owner Identification number Rev. Date Lang. Sheet

S.NO. Holder Status Copy no.

Legal Owner Identification number Rev. Date Lang. Sheet

Legal Owner Identification number Rev. Date Lang. Sheet

The scope of certification is mentioned in below.

SPPL scope specifically focuses on Design, Procurement, Supply, Service,erection

4.1 Understanding the organization and its context

4.1.1 SWOT Analysis for Integrated Management System

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Key Business Strategies

4.1.2 Intended outcome of Integrated Management System

- Stronger knowledge base for employees and systematic proactive approach

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4.1.3 External and internal issues affecting intended outcome

Issues Internal Impact

Issues Internal Impact

4.2 Understanding the needs and expectations of interested parties

Due to the interested party’s effect or potential effect on organisation’s ability to

1. Interested parties that are relevant to Integrated Management System.

Legal Owner Identification number Rev. Date Lang. Sheet

3. The requirements, which can become legal obligation.

Interested Parties Needs & Expectations

Legal Owner Identification number Rev. Date Lang. Sheet

4.3 Determining the scope of the integrated management system

4.4 Integrated management system and its process

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f) Addresses the risks and opportunities as determined in accordance with the

SPPL maintains documented information as per defined Integrated Management System

SPPL retains documented information as per defined Integrated Management System to

List of Processes (IMS), INTERACTION & SEQUENCE OF PROCESS

Interaction & Sequence of Process

S - STRONG M – MODERATE W –WEAK X-CROSS

INTEGRATED MANAGEMENT SYSTEM

Internal & external issues Customer requirements Needs and expectations

Non conformity and corrective action Risk & opportunity

PERFORMANCE EVALUATION SUPPORT AND OPERATION

participation of workers, Contractors

Intended results/ outcome of the IMS management

a) Taking accountability of the Integrated Management System;

Supporting other relevant management roles to demonstrate their leadership as it applies

5.1.2 Customer Focus

 Understand the needs and expectations of its customers, including those of

 Identify market opportunities, weaknesses and future competitive advantage.

(c) Provides a framework for establishing and reviewing objectives.

(d) Is communicated and understood within the organization.( Internal communication,

(e) Is reviewed for continuing suitability.

Health, Safety and Environment Policy

Legal Owner Identification number Rev. Date Lang. Sheet

HEALTH AND SAFETY

This policy shall be communicated to all employees and public.

Legal Owner Identification number Rev. Date Lang. Sheet

5.2.2 Communicating IMS policy

5.3 Organizational roles, responsibilities and authorities

1 MR act for IMS( Safety , Environment &