IT Daily Issue Report _04 Dec 2019

Action in Progress % of Job

Start Date User Issue Reported Issue Category Action By Supported By Initial Compl Date Action taken Status
Compl
Today Tomorrow

1 04-12-2019 Touchmate Server Backup schedule Server P Syed/Shahzad 04-12-2019 Backup schedule run and verified. 100% Closed

2 04-12-2019 AD Server Backup schedule Server P Syed/Shahzad 04-12-2019 Backup schedule run and verified. 100% Closed

Check the Updates and

3 04-12-2019 Touchmate Server Server P Syed/Shahzad 04-12-2019 Run and Checked 100% Closed
Patches

Check the Updates and

4 04-12-2019 AD Server Server P Syed/Shahzad 04-12-2019 Run and Checked 100% Closed
Patches

Check the all DVR and also

5 04-12-2019 Camera Monitor Camera P Syed/Shahzad 04-12-2019 Run and Checked 100% Closed
Camera

Check the All Switches and

6 04-12-2019 Switches Monitor Network P Syed/Shahzad 04-12-2019 Run and Checked 100% Closed
Access Point

7 04-12-2019 Print Server Check the All Print Server Printer P Syed/Shahzad 04-12-2019 Run and Checked 100% Closed

Monitor the Network For

8 04-12-2019 Network Monitor Network P Syed/Shahzad 04-12-2019 Run and Checked 100% Closed
All User

Monitor the Antivirus For

9 04-12-2019 Anti Virus Desktop P Syed/Shahzad 04-12-2019 Run and Checked 100% Closed
all user

Check the Speed test for

10 04-12-2019 Network Monitor Network P Syed/Shahzad 04-12-2019 Run and Checked 100% Closed
Internet

Check the all Door Access

11 04-12-2019 Access Control Access Control P Syed/Shahzad 04-12-2019 Run and Checked 100% Closed
and also Biometric System

Check and Monitor the IP

12 04-12-2019 Voice Server Cisco Voice Controller P Syed/Shahzad 04-12-2019 Run and Checked 100% Closed
Phone Server

Check and Monitor the File

13 04-12-2019 File Server NAS Storage P Syed/Shahzad 04-12-2019 Run and Checked 100% Closed
Storage Server

Check the IP Address &

Security Control Assign the IP for User / Run and Checked / No
14 04-12-2019 Firewall P Syed/Shahzad 04-12-2019 100% Closed
/ Fire wall Maintaining the user IP unauthorized IP found
LIST

End User Support

Admin Dept- LED Server is Not

15 04-12-2019 Desktop P Syed 04-12-2019 Rectified 100% Closed
Jennifer Connecting

Create the New Folder For

16 04-12-2019 HR Dept Desktop P Syed 04-12-2019 Done 100% Closed
Digital Time Sheet

Exports the Contacts From

17 04-12-2019 MD Office Desktop P Syed 04-12-2019 Done 100% Closed
iCloud

Create the Shared Folder

18 04-12-2019 Dxb Office-Deepa Desktop P Syed 04-12-2019 Done 100% Closed
For Data Copying Process

Prepare the System For

19 04-12-2019 IT Dept Desktop P Shahzad 04-12-2019 Done 100% Closed
New User In Production

Production Dept-
20 04-12-2019 System is Not working Desktop P Shahzad 04-12-2019 Rectified 100% Closed
Krishnamurthy

21 04-12-2019 IT Dept Top Camera is Not Working Desktop P Shahzad 04-12-2019 Rectified 100% Closed

22 04-12-2019 Account Dept-Zaki Shared Link is Not Working Desktop P Shahzad 04-12-2019 Rectified 100% Closed

Network Drawing On Syed /

23 04-12-2019 IT Dept Desktop P It is Prepared 50% Pending
Readable Format Shahzad

Quotation For New Syed / Comparison Quote Prepared need

24 04-12-2019 IT Dept Desktop P 50% Pending
Cameras, DVR, and HDD Shahzad to take approval from RM

Quotation for Access

Syed / Comparison Quote Prepared need
25 04-12-2019 IT Dept Points, Switches, Desktop P 50% Pending
Shahzad to take approval from RM
Servers,Security Firewall

Server Room Diagram

Syed /
26 04-12-2019 IT Dept with Access Piont and Desktop P It is Prepared 50% Pending
Shahzad
DVR
Cable Dressing For
Network Cable inside the Syed / Network diagram Prepared
27 04-12-2019 IT Dept Desktop P 60% Pending
Server Room and also Shahzad Upload into Onedrive
User Desk Area

Network Cable Wire Syed / Network diagram Prepared

28 04-12-2019 IT Dept Desktop P 60% Pending
Coding Shahzad Upload into Onedrive

Maintaining the IT Asset

list and also it is Upload Syed /
29 04-12-2019 IT Dept Desktop P Pending for audit from Mr.Kaleem 80% Pending
into Onedrive with Shahzad
pictures
Google Mesh
Syed / Comparison Quote Prepared need
30 04-12-2019 SHJ Office Configuration for our wifi Network P 50% Pending
Shahzad to take approval from RM
routers