Savills Prime

Service Academy
Security Pathway
Security Pathway
2 Security Pathway
Welcome to your Security Pathway booklet.
This is a guide to the Security training and
development opportunities within Savills
Property Management.

Savills training department, Savills Pathways, are committed to providing

training of the highest quality to ensure all staff have the necessary skills
and knowledge to undertake their role to the best of their ability. In turn
this will ensure all Savills managed properties security personnel deliver an
exceptional service in their field of expertise.

Your Security Pathway will deliver a range of online training and face-to-face
courses, many of which will provide a nationally recognised certification.

Your role will determine which Security pathway you can take which is
outlined in this booklet together with course details.

Security Pathway 3
 How will you receive your
training at Savills?
The Security Pathway training at Savills Health & Safety platform.
is a combination of in-house training,
face to face courses and continuous
development through workshops and
online training.

Your training will begin with an on-

site induction and mandatory Health
& Safety training which is allocated
according to your role. You will then
be invited to attend a number of
courses which make up your core
training, although everyone’s individual
development pathway will be different
and bespoke to their particular role.

As well as face to face training courses,

if you are a manager you may have
access to online training through your
Livetime licence which provides short
sessions on people management skills,
and Safety Media which is our online

4 Security Pathway
 Security Officer Security Supervisor

On-site Induction SMR Induction

Technical Skills

IOSH Working Safely Health & Safety for Supervisors

Site Specific Customer Service Training Site Specific Customer Service Training

Project Griffin (ACT) Conflict management/ Project Griffin (ACT)

GDPR Toolbox Talk First Aid Training

Lone working Savills Compliance Training

Understanding Savills Systems Permit to Work

Understanding Savills Systems

Lone working

Self Development / People Development

First Aid At Work Keeping up to date with People Mgt

First Responder Absence Management (online)

First Aid Training/ Trauma training Fire Warden

SIA Licence Training

Manned Guarding/ Door Supervisor/ CCTV Training

Security Pathway 5
 Security Manager Area Security Manager

SMR Induction SMR & Property Management Induction

Technical Skills

IOSH Managing Safely / Savills H&S IOSH Managing Safely / Savills H&S Conversion
Conversion course / Annual Refresher course / Annual Refresher

Conflict Management/ Project Griffin (ACT) Conflict Management/ Project Griffin (ACT)

Savills Compliance Training Savills Compliance Training

Investigatory Workshop Investigatory Workshop

Project Argus Project Argus

Understanding Savills Systems Understanding Savills Systems

Site Specific Customer Service Training Discipline & Grievance Workshop

Self Development / People Development

Keeping up to date with People Mgt Effective Communication

First Aid & Trauma Training Absence Management (online)

Lone working (online) Conducting Effective Reviews

Building Resilience & Wellbeing Building Effective Teams

Effective Recruitment Skills Time Management

Conversations with Vulnerable People Fire Warden

First Responder

SIA Licence Training

Manned Guarding/ Door Supervisor/ CCTV Training

6 Security Pathway
 Senior Security Manager Security Associate Director

SMR & Property Management Induction SMR & Property Management Induction

Technical Skills

IOSH Managing Safely / Savills H&S IOSH Managing Safely / Savills H&S Conversion
Conversion course / Annual Refresher course / Annual Refresher

Conflict Management/ Project Griffin (ACT) Conflict Management/ Project Griffin (ACT)

Savills Compliance Training Savills Compliance Training

Investigatory Workshop Investigatory Workshop

Project Argus Project Argus

Understanding Savills Systems Understanding Savills Systems

Self Development / People Development

Keeping up to date with People Mgt Effective Communication

Effective Recruitment Skills Absence Management (online)

Building Resilience & Wellbeing Conducting Effective Reviews

Time Management Being an Effective Mentor

Building Effective Teams Presentation Skills

First Aid & Trauma Training Managing a Remote Team

Fire Warden Savills Leadership & Management Courses

SIA Licence Training

Manned Guarding/ Door Supervisor/ CCTV Training
Sector Specific Consultancy Learning

Security Pathway 7
 SIA Licence Information
One of the main duties of the SIA is the compulsory licensing of individuals
working in specific sectors of the private security industry. Our remit covers the
United Kingdom.
Does your job include any of the following?

• The guarding of premises against unauthorised access or occupation, against outbreaks

of disorder or against damage. (Referred to later as guarding premises)
• The guarding of property against destruction or damage, against being stolen or against
being otherwise dishonestly taken or obtained. (Referred to later as guarding property)
• The guarding of one or more individuals against assault or against injuries that might
be suffered in consequence of the unlawful conduct of others. (Referred to later as
guarding individuals)
• Other than for the purposes of identifying a trespasser or protecting property, does
your job include using CCTV equipment to monitor the activities of any person in any
place (including in relation to licensed premises or to identify a particular person? This
includes the recording of images.

If the answer is yes to the above please inform smrhrops@savills.com.

FAQ’s

How do I know when my licence

needs to be renewed?

• You will receive a reminder from the SIA

• SMR will issue a reminder notice 6
months prior to the licence expiry.
You will continue to receive reminders
and must start the process as soon as
possible.

How do I renew my licence?

Via the SIA Licencing Portal:

https://services.sia.homeoffice.gov.uk/login/

Who can I contact for advice?

Email the HR Operations team at:

smrhrops@savills.com

What happens if my licence expires?

• You will be unable to carry out your

duties until your licence is renewed,
and this may result in your employment
being placed on unpaid suspension.
• It is YOUR responsibility to ensure that
your licence is renewed on time.
8 Security Pathway
 ONLINE LEARNING
PACKAGES
Security Managers may recieve
Livetime learning. This is an online
training account which gives access to
a wide range of short training videos
to your PC, tablet or mobile. This can
be accessed using your own personal
licence log in.
The sessions are pre-recorded and are
available so that you can access training at
a time convenient to you. You are able to
print off certificates for any unit completed
on the Livetime learning platform. You can
also share your log-in with your team but
they will not be able to print off certificates.
Listed below are suggested courses that
you can complete to support you in your
current role:
• Effective use of your voice
• Improving your phone technique
• How to come across confidently
• How to be more assertive /
assertiveness styles
• Building self esteem & assertiveness
• Handling Conflict
• Preparing Appraisals. Managing
difficult appraisals
• Questioning techniques
• Be a better listener
• Making people feel good
• Understanding empathy
• Motivating your people
• Personal resilience : How to build it
• Giving Feedback / Negative Feedback
that works
• Handling Difficult staff
• Developing your people
Security Pathway 9
 Security Supervisor and Manager Online
Learning
E-Learning is an excellent way to get the
training you want, when you need it, at a https://www.
time and place convenient to you. safetylearning.co.uk/

Online Learning Modules Username: Employee ID

Password: Number
As part of your Security Pathway you will
be assigned the following mandatory
e-learning modules to complete: Once logged in please change your
password by following the link in:
• Savills Code of Conduct
• Equality & Diversity
• GDPR My Training
• CDM
• CIS
My Details
• Stay Safe
• Cyber Security
Change Password
These can be accessed via the
MyLearning platform by using your
allocated log in details and password. For any access issues into the system
please contact the Savills Pathways
Health & Safety E-Learning team on 0161 277 7228 or email us at
Programme for Managers smrtraining@savills.com

Your account will allow you access to Mandatory Health & Safety
the latest Health & Safety training. The Online modules
mandatory training courses for your role
are listed to the right, and you will also
receive modules as part of your CPD
Asbestos Awareness
throughout the year.
Health & Safety for Managers
Risk Assessment
Legionella
Fire Safety

10 Security Pathway
11
Security Pathway - How your Pathway is delivered
Pathway
Subject Overview
Security Pathway
Property The Property Mgt & SMR
Management & Induction will introduce
SMR Induction you to a number of key
personnel who can support
you in your role and provide
an overview of how the
business works.
H&S Training The course you are invited
to will depend upon the H&S
role that is allocated to you
by the Risk Team.
Understanding This session will cover
Savills Systems the use of our key Savills
(To be completed systems, elogbooks,
within first 4 weeks) Compass & QCompliance.
Permit to Work This half day face to face
courses is designed to
expand upon the content of
the online learning modules
and will cover each subject
area in more detail.
Method of Recording Mandatory
Delivery Training / Optional
You will be invited to the Savills Pathways will Mandatory
London and Manchester automatically record your PM Induction
offices to attend the next attendance. for senior
available Induction date, by roles only
the Communications and
Savills Pathways team.
Your course is delivered by Savills Pathways will Mandatory
Quantum compliance. You automatically record your
will be automatically invited attendance on this course.
to the next available course
that is in your geographical
area.
Your Line Manager will Sessions completed as Mandatory
take you through our key one-to-one must be notified
systems. There is also by the Line Manager
online learning to support to the Savills Pathways
QCompliance & elogbooks. team. Online modules are
automatically recorded
by Savills Pathways once
completed.
This is a course delivered Savills Pathways will Courses may
by an external provider automatically record your be mandatory
in conjunction with Savills attendance on this course dependent
Pathways. upon
specific site
requirements
 Project Argus This session is run by
local Police forces and
(To be completed explores ways to aid you in
within 3-6 months) preventing, handling and
recovering from a terrorist
attack.
First Aid at Work These courses range from
& Trauma Emergency First Aid at Work
Training to 3 day First Aid at Work
and can include a specific
day of trauma training.
First Responder This is a 2 day course
for delegates who have
completed the First Aid at
Work training.
Site Specific This training will be bespoke
Customer Service customer service training
Training dependent upon the site in
which you work.
CCTV Licenses This course is to ensure
staff who view CCTV have
received the correct training .
Security Pathway
12
You can either book
yourself onto a local course
or Savills Pathways can
arrange this for you.
These courses are delivered
by an external provider and
in-house by our security
team.
This course is delivered by
an external provider and in-
house by our security team.
This is a course delivered
by an external provider
in conjunction with Savills
Pathways.
4 day course attendance.
Once you have attended you Mandatory
will need to email the Savills
Pathways team to enable us
to record this.
Savills Pathways will Optional
automatically record your
attendance on this course.
Savills Pathways will Optional
automatically record your
attendance on this course.
Savills Pathways will Dependant
automatically record your upon site
attendance on this course. requirements
Savills Pathways will Mandatory
automatically record your if you fall into
attendance on this course. the correct
criteria
 Manned This course is to ensure staff
Guarding have received the correct
training and meet the legal
requirements needed to
work as a Security Officer in
the private security industry.
5 day course attendance. Savills Pathways will Mandatory
automatically record your if you fall into
attendance on this course. the correct
criteria

Conflict This course considers the
Management / background to conflict;
Project Griffin factors that cause conflict,
(ACT) how conflict escalates and
the communication roles to
be adopted in a variety of
situations.
This is an in-house course
delivered by the Operational
Security Manager in
conjunction with Savills
Pathways.
Savills Pathways will Mandatory for
automatically record your Management
attendance on this course. Level

Project Griffin’s aim is

to help understand the
terrorism threat to the UK,
guide individuals on what
to do, how to recognise and
report suspicious activity.

Door supervisor This is a Level 2 Award 5 day course attendance. Savills Pathways will Mandatory
for Working as a Door automatically record your if you fall into
Supervisor within the attendance on this course. the correct
Private Security Industry. criteria
Successful completion of
the qualification enables
learners to apply for an SIA
licence in Door Supervision
or Security Guarding.

Security Pathway
13
14
Pathway
Subject Overview
Keeping up to This course is for anyone
Date with People who manages SMR staff
and gives an overview of the
Security Pathway
Management
systems we use in Property
Management to manage
our people.
Review & This course is for new
Communication people managers or anyone
Skills who is new to the SMR
appraisal process.
Building This course is to help make
Resilience & people aware of their own
Wellbeing emotional health and
to help build personal
resilience.
Conversations This course will equip
With Vulnerable you with the skills and
People confidence to handle
challenging conversations
in a sensitive and
professional manner.
Time This workshop will focus
Management on the 3 key skills of Time
Management, Planning,
Prioritising and Delegating.
Method of
Delivery
This is an in-house course
delivered by Pathways
training.
This is an in-house course
delivered by Pathways
training.
This is a course delivered
by an external provider
in conjunction with Savills
Pathways.
This course is delivered
by the Samaritans in
conjunction with Savills
Pathways.
This is an external workshop
delivered in conjunction with
Pathways Training.
Recording Mandatory
Training / Optional
Pathways training will Mandatory
automatically record your for people
attendance on this course.
Managers
Pathways training will Mandatory
automatically record your for Line
attendance on this course. Managers
Pathways training will Optional
automatically record your
attendance on this course.
Savills Pathways will Optional
automatically record your
attendance on this course.
Pathways training will Optional
automatically record your
attendance on this course.
 Recruitment & This course is for new
Selection People Managers or anyone
who is new to the SMR
recruitment process.
Building Effective This course is for People
Teams Managers who want
to understand team
dynamics and improve
team motivation and
engagement.
Managing This course is for People
Discipline & Managers which covers
Grievance the identification of poor
performance and how to
deal with different stages of
the disciplinary process.
Absence This course is for People
Management Managers and explains the
company tools for dealing
with absence and how to
identify signs of stress.
Lone Working This is an online course
which covers how to deal
with aggressive behaviours
and how to de-escalate
difficult situations.
Security Pathway
15
This is an in-house course
delivered by Pathways
training.
This is an in-house course
delivered by Pathways
training.
This is an in-house course
delivered by Pathways
training. This course may be
delivered face to face or by
online webinar.
This is an in-house course
delivered by Savills
Pathways. This course may
be delivered face to face or
by online webinar.
This online course can be
accessed via your Enterprise
E-learning log on.
Pathways training will Mandatory
automatically record your for People
attendance on this course. Managers
Pathways training will Optional
automatically record your
attendance on this course.
Pathways training will Mandatory
automatically record your for People
attendance on this course. Managers
Savills Pathways will Mandatory
automatically record your for People
attendance on this course. Managers
Savills Pathways will Optional
automatically record your
attendance on this course.
16
Investigatory This course is for people This is an in-house Savills Pathways will Optional
Workshop who may need to undertake workshop presented by automatically record your
the role of investigation Savills Pathways and the HR attendance on this course.
Manager. advisory team.

Managing a This course helps remote This is an external course Pathways training will Security AD
Remote team managers to effectively delivered in conjunction automatically record your roles

Security Pathway
manage their time and that with Pathways Training. attendance on this course.
of others. To overcome the
problem of communicating
across distance and to
manage the performance of
staff with whom they have
little contact.

Being an This course covers and
Effective mentor explores the skills, qualities
and behaviours necessary
to become an effective
mentor.
This is an external course Pathways training will Security AD
delivered in conjunction automatically record your roles
with Pathways Training. attendance on this course.

Presentation This is a practical and This is an in-house course Pathways training will Security AD
Skills interactive foundation level delivered by Pathways automatically record your roles
course which includes skill Training. attendance on this course.
building activities designed
to build confidence and
competence.

Savills Savills offers a suite of
Leadership & Leadership & Management
Management courses to enhance your
Courses skills as a manager or leader
within the business.
This course is delivered Pathways training will Security AD
by an external provider & automatically record your roles
booked by the Pathways attendance on this course.
team.
COURSE
OVERVIEWS
IOSH Working Safely
Aims & The aim of this course is to give all our support staff an awareness and
Objectives understanding of the health, safety, and welfare standards that must
be achieved and maintained at the managed properties where they
work. This is so they can understand where their role fits into the overall
management of the property and ensure their own safety and protect
the safety of others.

• Introducing Working Safely

• Defining Hazard and Risk
• Identifying Common Hazards
• Improving Safety Performance
• Protecting your environment

IOSH (SHE) Managing Safely For Property

Managers
Aims & To provide the required knowledge to those who ensure day to day
Objectives compliance of the property. This will include:

• Knowing what is meant by the terms ‘hazard’ and ‘risk’

• Evaluating risk using a structured risk assessment approach
• Identifying and implementing appropriate workplace precautions
for specific risks or seek advice on workplace precautions
• Being involved in preparing written risk assessments
• Being able to complete effective record keeping to meet Savills
policies and processes
• Cooperating and communicating on health and safety matters
• Maintaining the day to day safety of employees, tenants, visitors
and other people
• Knowing how to report relevant accidents and incidents
• Identifying methods of monitoring how safe their workplaces are
• Explaining and understand Savills contractor management and
permit to work processes
• Understanding statutory checks and the roles and responsibilities in
managing safety on site on a day to day basis and how to practically
achieve this
• Using case studies from actual events on Savills sites
• External audits/assessments and closing actions
• Explaining Savills environmental policies and operational
procedures in respect to compliance with relevant legislation

Security Pathway 17
 Savills H&S Conversion Course
Aims & To provide the required knowledge to those who ensure or assist in day to
Objectives day compliance of the property. This will include being able to:

• Evaluate risk using a structured risk assessment approach

• Identify and implement appropriate workplace precautions for
specific risks or seek advice on workplace precautions
• Be involved in preparing written risk assessments in line with Savills
risk assessment policy
• Complete effective record keeping to meet Savills policies and
processes
• Maintain the day to day safety of employees, tenants, visitors and
other people
• Understand Savills accident and incident policy, the claims
management policy and their role in this process
• Understand Savills contractor management policy, the contractor
appraisal process and their key role within this
• Understand Savills checklist procedure and their key role in this
process. Explain the importance of being involved in the site
monitoring/auditing process
• Understand Savills policy in relation to audits and assessments
and their key role in ensuring actions are managed/completed.
Specifically to understand the Permit to Work process and how to
issue permits
• Explain Savills processes in relation to fire and emergency
• Explain Savills environmental policies and operational procedures in
respect to compliance with relevant legislation

Health & Safety - Annual Refresher

Aims & To update the required knowledge for those who ensure day to day
Objectives compliance of the property. This will include being able to:

• Review key accidents and incidents which have occurred in the

last 12 months in relation to property management with particular
reference to minimising recurrence. Using case studies, accident
data from real events on Savills managed sites
• Review Savills contractor management and permit to work
processes and highlight any events or changes in the last 12 months
• Review the significant findings from external audits and
assessments and discuss and agree on improvements
• Discuss changes in relevant legislation and HSE guidance and their
impact on business
• Consider relevant case law and agree on what practical
improvements can be implemented
• Review record keeping in relation to maintenance and statutory
inspection
• Consider any changes in Savills environmental policies and
procedures
• Discuss any other significant changes to Savills health and safety
policies and procedures

18 Security Pathway
Health & Safety Annual Refresher for Support
Aims & To update the required knowledge of all those in a support role. This will
Objectives include:

• Accidents and how you can help.

• Reducing slips & trips.
• Contractors & building works.
• Hazard spotting and risk assessment.
• PPE.
• Fire Safety.

Permit to Work
Aims & Course Aims:
Objectives
• To understand what a Permit to Work is
• To know what activities they should be issued for
• To understand Savills Permit to Work policy and procedures

Learning objectives:

• Understand how Savills manage Permits to Work

• Understand your individual and collective roles in relation to effective
management of Permit to Work systems

Project Argus
Aims & Project ARGUS is a National Counter Terrorism Security Office (NaCTSO)
Objectives initiative, exploring ways to aid you in preventing, handling and recovering
from a terrorist attack.

It achieves this by taking businesses through a realistic terrorist attack

using a multi-media simulation. A series of questions and challenges are
put to delegates, both individually and as a group.

Delegates will work in small syndicate groups with other local business
representatives and develop responses to the attack.

Security Pathway 19
 Door Supervisor
Aims & This is a 5 day course where successful delegates will gain a Level 2 Award
Objectives for Working as a Door Supervisor within the Private Security Industry. This
is a qualification for individuals who work or would like to work as a Door
Supervisor.

It is based on the SIA Specification for Learning and Qualifications in Door

Supervision and successful completion of the qualification enables learners
to apply for an SIA licence in Door Supervision or Security Guarding.

Unit 1: Working within the Private Security Industry: This unit is for
individuals who wish to work in the private security industry and who
require an SIA licence to practice. It covers the following areas of knowledge
that are common across different sub-sectors: door supervision, security
guarding, CCTV operations and vehicle immobilisation. In this unit you will
look at the key information required across the security sector, including
how the security sector operates, the key legislation that applies to the
industry, and how to keep yourself and others safe in the workplace. You
will also learn about standards of behaviour, effective communication and
customer care.

Unit 2: This unit is the specialist unit for door supervision for individuals
who wish to work in this role in the private security industry and who
require an SIA licence to practice. It covers the role and objectives of a door
supervisor, relevant legislation, searching, arrest, drugs issues, records and
documentation, emergency procedures, licensing law, keeping vulnerable
people safe, queue management and venue capacity.

Unit 3: Conflict Management within the Private Security Industry: This

unit covers the knowledge of conflict management and candidates will
learn about principles of conflict management, how to recognise, assess
and reduce risk, how to communicate in emotive situations to de-escalate
conflict, how to develop and use problem solving strategies for resolving
conflict and good practice to follow after conflict situations. Learners will
also have the opportunity to participate in the practical scenarios.

Unit 4: This unit covers both knowledge and practical demonstration

of physical intervention skills and includes understanding physical
interventions and the implications of their use, how to reduce the risk
of harm when physical intervention skills are used, be able to use non-
aggressive physical skills to protect yourself and others.

20 Security Pathway
First Aid at Work
Aims & This course is suitable for anyone who might need to provide first aid to
Objectives someone who is injured or becomes ill at work and covers a wide range
of injuries and illnesses.

The qualification include two mandatory units

• Unit 1: Emergency First Aid in the Workplace

• Unit 2: Recognition and Management of Illness and Injury in the
Workplace

Through completing the two units learners will cover the essentials
of first aid at work, including roles and responsibilities, incident
assessment, casualty management and the administration of first aid.

Successful candidates will be able to administer first aid to a casualty

with:

• Injuries to bones, muscles and joints, including suspected spinal

injuries.
• Chest injuries.
• Eye injuries.
• Sudden poisoning.
• Anaphylactic shock.

Candidates will also be able to Recognise the presence of major illnesses

and provide appropriate first aid (including heart attack, stroke, epilepsy,
asthma, diabetes).

Trauma
Aims & This 1 day course is delivered as additional content during the First Aid at
Objectives Work training. This course is based on the life experiences of the cohort
attending the programme if the following way:

• Sharing experiences & discussions of the outcomes of what

happened after the witnessed incidents within the workplace/home/
leisure
• Reporting/recording methods of incidents that related to trauma
care
• Signs of Trauma
• Reactions of Trauma
• Symptoms of Trauma
• After care

Security Pathway 21
 First Responder
Aims & This is a 2 day course (Delegates must complete FAAW course and this
Objectives additional unit)

Medical Intelligence and Environmental Awareness: Learners

will undertake research into the area of medical intelligence and
environmental awareness supporting first aid in their workplace or
environment. Learners will then complete the tasks contained within
their Assessment Pack.

Assessment: 2 Stages

Practical observation: The practical assessment is completed throughout

the course delivery. This ongoing assessment will involve learners
demonstrating practical first aid skills across a number of areas.

Written questioning: For the theory assessment, learners are required

to answer a series of questions contained within the Assessment Pack to
demonstrate understanding.

CCTV Licences
Aims & The aim of this course is to confirm the ability to meet a ‘licence to
Objectives practice’ or other legal requirements made by the relevant sector,
professional or industry body.

This is a 4 day course for those who work or would like to work as a
CCTV Operator (Public Space Surveillance) within the Private Security
Industry.

It is based on the SIA Specification for Learning and Qualifications for

CCTV Control Room Operators (PSS). On successful completion of the
course delegates will gain a Level 2 qualification and will be able to
apply for an SIA licence for CCTV Operators.

Individuals are required by law to have gained this qualification in order

to undertake a specific role within the Private Security Industry.

Delegates must complete all three mandatory units in order to achieve

the qualification.

• Unit 1: Working within the Private Security Industry

• Unit 2: Working as a CCTV Operator within the Private Security
Industry
• Unit 3: Practical Operation of CCTV Equipment within the Private
Security

22 Security Pathway
Manned Guarding
Aims & The aim of this course is to confirm the ability to meet a ‘licence to practice’
Objectives or other legal requirements made by the relevant sector, professional or
industry body.

This is a 5 day course for those working or would like to work as a Security
Officer within the Private Security Industry.

It is based on the SIA Specification for Learning and Qualifications in Security

Guarding. On the successful completion of the course delegates with gain
a Level 2 qualification which will enable them to apply for an SIA licence in
Security Guarding.

Individuals are required by law to have gained this qualification in order to

undertake a specific role within the Private Security Industry.

Delegates must complete all three mandatory units in order to achieve the
qualification.

• Unit 1: Working within the Private Security Industry:

• Unit 2: Working as a Security Officer within the Private Security Industry
• Unit 3: Conflict Management within the Private Security Industry

Conflict Management / Project Griffin

Aims & This course aims to increase understanding of the background to conflict;
Objectives what factors combine to cause conflict, how conflict escalates and the
communication roles that should be adopted in a conflict situation. It also
aims to develop skills to handle different conflict situations.

Course Content :

• The legal aspects of personal safety

• Understanding conflict
• Managing our response
• De-escalating conflict
• Managing Aggression and Abuse

The aim of Project Griffin is to:

• Help understand the threat from terrorism to the UK

• Guide individuals on what to do if they find themselves involved in a
terrorist incident or events that lead up to a planned attack
• Enable people to recognise and report suspicious activity

Security Pathway 23
 People Management
Keeping Up To Date With People Management
Livetime Successful Inductions
Modules Making Inductions more interesting

Aims &
Objectives To provide all SMR people managers with an overview of the key HR
polices and procedures, providing an update on policy and legislation
changes that affect you as a line manager.

The course will cover :

• Recruitment: The Savills Property Management values & cultural fit.

Advertising the vacancy to the new hires form
• Your responsibilities in the Induction process
• Managing the probationary period
• Communication channels & feedback techniques
• Preparation for the PDR process
• What training is available for all staff and the different formats
available to you
• An overview of absence procedures
• The people management process and when to hold a informal
meeting
• The basics of how to investigate a disciplinary
• What warnings are undertaken in the disciplinary process

Recruitment And Selection: Strategies & Skills

Livetime Introduction to Recruiting
Modules Interviewing 1 & 2

Aims & At the end of this course you will be able to :

Objectives
• Understand the cost of recruitment and turnover to business
• Identify the causes of poor recruitment
• Understand the different methods used to advertise a vacancy and
the guidelines you need to follow
• Know what to look out for when sifting CV’s and application forms
• Understand Savills Property Management values & cultural fit
• Identify the strategies for effective recruitment
• Implement the different stages of recruitment, utilising all SMR
documentation to the required standard
• Be able to follow the new starter process , including Induction and
• The probationary meeting review

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Building Effective Teams
Livetime Motivating your people
Modules Developing your people
Setting objectives that work
Understanding people
Running Meetings
Building better teams 1 & 2

Aims & At the end of the course you will be able to:
Objectives
• Understand what makes an effective team
• Consider the benefits of a team charter
• Understand how teamwork links to the Savills Property Management
values
• Understand how goal setting can empower your team
• Understand team roles and how to have a balanced team dynamic
• Understand how to lead a team
• Identify what motivates your team
• Understand the benefits of reward & recognition
• Explain the importance of team engagement
• Use techniques to deal with team conflict

Effective Review & Communication Skills

Livetime Preparing Appraisals
Modules Managing Difficult Appraisals
Make the most of YOUR Appraisal
Questioning Techniques
Be a better listener
Understanding empathy
Giving Feedback
Setting objectives that work

Aims & At the end of the course you will be able to :

Objectives
• Fully understand the benefits of the Personal Development Review
process to yourself , your staff members and SMR
• Feel confident with the PDR format and be able to complete all
paperwork to the required standard
• Understand the 5 Steps to a great PDR
• Appreciate the benefits of preparation both for yourself and the staff
member
• Understand how to create rapport with your staff member
• Be aware of the importance of listening skills and open questions
• Be able to give and receive effective feedback
• Understand how to deal with difficult conversations
• Link objectives to the Savills Property Management values
• Be able to create an effective action plan for the training and
development of your staff member
• Develop effective forward planning skills using SMART Goal Setting

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 Managing Discipline & Grievance
Livetime Giving feedback
Modules Negative feedback that works
Setting objectives that work
Handling difficult staff
Managing grievances and victimisation
Complaints procedure

Aims & At the end of the course you will be able to :

Objectives
• Understand the impact of poor performance on you as a Manager
and on your team
• Identify the signs of poor performance
• Understand how to conduct an effective investigation and the types
of evidence that can be used
• Ensure the correct person undertakes the relevant part of each
process
• Know when to suspend an employee
• Conduct the informal stage of the process
• Demonstrate an understanding of how to conduct a disciplinary
hearing
• Explain how to follow the capability procedures
• Understand the levels of sanction to be used in the process
• Fully understand the appeal process
• Have an awareness of how to deal with grievances

May be delivered as an online webinar.

Absence Management
Livetime Managing workplace stress 1 & 2
Modules Managing stress and change
Stress and happiness
Personal resilience: how to build it
Understanding bullying and harassment

Aims & At the end of the course you will be able to:
Objectives
• Understand the cost of absence to the business
• Consider the areas that may impact upon staff absence
• Explain how to use the company tools for monitoring absence
• Understand how to deal with short term sickness
• Conduct an effective Return to work interview
• Understand how to deal with long term sickness
• Identify signs of stress and understand basic techniques to help your
staff manage stress
• Understand how to build personal resilience

May be delivered as an online webinar.

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Lone Working
Online This course is for those who work by themselves without any close or
Content direct supervision. It will give an insight into the risks associated with
working alone and will point out control measures that can minimise
them.

• Introduction
• Aggressive Behaviour Types
• Aggressive Behaviour Causes
• Risks & Repercussions
• Aggressive Behaviour Precautions
• De-Escalating Aggressive Behaviour
• Defending Against Aggressive Behaviour
• Summary

Building Resilience and Wellbeing

Aims & At the end of the day delegates will be able to:
Objectives
• Explore the connection between emotional health and resilience and
consider why we need resilience
• Assess their resilience traits
• Recognise the indicators of stress and identify sources of support
• Introduce the keys to resilience – the knowledge, behaviours and
skills which can enhance our resilience
• Identify practical steps we can take to build resilience
• Build a personalised action plan

Presentation Skills
Aims & The Aim of this training is to provide you with the knowledge and skills to
Objectives be able to deliver an engaging training session. By the end of the session
you will be able to captivate your audience through the art of storytelling,
be able to identify when candidates are becoming disengaged and be
confident in flexing your delivery, to ensure full participation in your
training session.

By the end of this workshop you will be able to:

• Demonstrate how to engage your audience through the art of

storytelling, during an exercise
• Successfully identify the different learning styles of delegates in your
workshops and understand how each style learns most effectively
• Demonstrate how to engage the different learning styles within your
training session during an exercise
• Understand how to avoid information dumping and how to
determine what information is required during an exercise
• Demonstrate how to gain commitment from your learners
• Demonstrate how to deal with difficult questions effectively and
answer them in a positive manner during an exercise

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 Managing a Remote Team
Aims & By the end of this workshop delegates will be able to:
Objectives
• Effectively manage their time and help others to do so
• Overcome the problems of communicating across distance
• Manage the performance of staff with whom you have little face-to-
face contact
• Manage stress and ensure wellbeing of self and others

Objectives :

• Learn the qualities and skills of an effective manager

• What do you want from your remote employees and what do they
want from you
• Communication Channels & Tools
• How to keep your team on track, accountability and responsibility
• Produce a strategy to build your line manager skills and reputation
• Adopt appropriate behaviours to maximise your own and others
performance
• Learn how to deal with conflict
• Team building methods
• Identify your core management development needs and plan how
these will be addressed
• Know how to use a range of basic techniques to aid individual
understanding, communicate effectively and plan day-to-day
activities.

Being an Effective Mentor

Aims & • To explore the skills, qualities and behaviours necessary to become
Objectives an effective mentor
• To assess your own mentoring skills , qualities and behaviours and
identify strengths and areas for development
• To understand the nature of mentoring relationships and the roles
and responsibilities of both mentor and mentee
• To develop strategies for inspiring and enhancing performance
through mentoring

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Time Management
Aims & In this workshop we focus on the 3 key skills of time management
Objectives
• Planning
• Prioritising
• Delegating

Participants identify the biggest time management challenges they

encounter and each participant identifies their time management
personality and things that steal their time. We also reflect on the signs of
poor time management in the workplace.

We identify good practice with reference to writing ‘To Do‘ lists and how
to prioritise tasks as urgent and important. The workshop also looks at
the difference between work allocation and delegation and explores the
five secrets for successful delegation.

Foundation Level Service Excellence

Aims & This one day course is designed to welcome you to the world of Savills
Objectives and provide you with the skills and knowledge to ensure we maintain
our aim to be the number one in service excellence in our sector.

The day will include the following elements for the foundations of
excellence:

• One Team Approach - We are building a solid foundation. Our

aim is to be number one in service excellence. Be proud to be a
part of Savills.
• First Impressions - Understand the qualities, attitude and
characteristics required to deliver service excellence.
• Communication - Reception is the communication hub of the
building, quite often you will be the first point of contact for verbal
communications.
• My Ideas, My Community - Each location has a winning formula
and its own identity which makes Savills properties so successful.
• My Plan and Commitment - Create an action plan for your
journey through Savills.

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 Supporting Our Customers With Additional Needs
Aims & As a business, it has never been more important to recognise and celebrate
Objectives the differences of both customers and colleagues.

This programme will give a better understanding of the concepts of equality

and diversity to ensure we treat all our customers fairly and with dignity,
ensuring a great customer experience for all.

One Team Approach The Law and You: Equality Act

• Enhancing the Customers • What is Equality?

Experience • Discrimination
• Our Top 10 Service Habits • What Is Diversity?

Customer Experience Considering Needs

• Enhancing Our Customers • Protected Characteristics

Experience • Disability Awareness
• Resolving Problems • Dementia Awareness
• Evaluating Our Service
• Action Planning

Discrimination Awareness

• Considering How We Treat People

• Considering The Language We Use

Conversations with Vulnerable People

Aims & This course, conducted by the Samaritans, will equip you with the skills
Objectives and confidence to handle challenging conversations in a sensitive and
professional manner.

These techniques help build rapport with a person in order to alleviate

their distress and de-escalate any anger and aggression, which can be
used to great effect in the workplace.

Topics:

• Understanding difficult feelings e.g. anger, aggression, bereavement

• Effective listening tools and techniques
• Appropriate responses to sensitive subjects
• Defusing difficult conversations
• Ending contacts effectively - signposting to other services

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SAVILLS PRIME
SERVICE ACADEMY
Savills Management Resources
Belvedere, 12 Booth Street,
Manchester, M2 4AW

Please contact:
Emma Woodward : +44 (0) 161 277 7228
Alison Tollerfield : +44 (0) 161 244 7727