Affif Danial Bin Rosraimi

EMAIL: affifdanial@icloud.com
CONTACT NUMBER: 6017-8479790

PERSONAL DATA

→ GENDER : MALE
→RACE/RELIGION : MALAY/ MUSLIM
→DATE OF BIRTH : 23 JUNE 1996
→I/C NUMBER : 960623-43-5325
→MARITAL STATUS : SINGLE
→WEIGHT : 69KG
→HEIGHT : 179CM
→DRIVING LICENCE : YES

ACADEMIC QUALIFICATIONS

→ Sekolah Kebangsaan Taman Muda, Ampang

*UPSR

→ Sekolah Menengah Kebangsaan Pandan Mewah, Ampang

QUALIFICATIONS PROFILE

→ Highly motivated hotelier professional with exceptional organizational skills and

very methodical approach to responsibilities, exemplary abilities in managing multiple
demands simultaneously.
→ Highly flexible and adaptable to changing organizational needs.
→ Effective problem – assessment and problem solving communications.
→ Key skills areas include processing, Microsoft word, and power point presentation as well
 as extensive experience with photocopies.
→ Able to communicate in English and Malay.
→ Experience for 4 years in hotel line.
→ Able to work under pressure.

PROFESSIONAL EXPERIENCES AND ACCOMPLISHMENTS

→ Event Team Leader- Vantage Five Sdn Bhd

(2018-Present)
Daily Salary: RM120 per day.
JOB DESCRIPTION: -
• Setup Event Booth for event purposed and handling cash flow for event purposed.
• Assists management with hiring processes and new team member training
• Answers team member questions, helps with team member problems, and oversees team
member work for quality and guideline compliance.
• Communicates deadlines and sales goals to team members.
• Develops strategies to promote team member adherence to company regulations and
performance goals.
• Conducts team meetings to update members on best practices and continuing expectations
• Generates and shares comprehensive and detailed reports about team performance, mission-
related objectives, and deadlines.
• Ensures company brand materials and physical working spaces meet and exceed company
presentation standards.
• Provides quality customer service, including interacting with customers, answering customer
enquiries.
• Distrubition event flyers to any other place as needed .

→ Reservation Executive- Parkroyal Kuala Lumpur

(2018-2018)
Monthly Salary: RM2700
JOB DESCRIPTION: -
• Answering customer enquiries
• Taking bookings and making reservations online and over the phone
• Promoting hotel deals, services and special offers
• Completing customer records on computer systems
• Processing payments
• Handling customer feedback and complaints
• Liaising with relevant departments to ensure delivery of a five star service at all times
• Working closely with the Bookings & Reservations Manager and assisting with formulation and
implementation and accommodation packages
• Provide reports, as required, in relation time and accommodation bookings and availability
• Undertake data management duties such as data input, database management, file management
and record keeping
• Perform all administrative duties relating to bookings and reservations
• Ensure compliance, as appropriate, to your role with relevant health and safety and company
policies and procedures
• Controlling rooms availability
• Assist Director Of Revenue to make Daily Revenue Report and Montly Report By Daily.
• Charge All Credit Card Relatif with Online Travel Agent.
• Follow up all traces by Daily.
• Handling OTA Commission By Daily.

→ Reservation Executive- The Federal Hotel Kuala Lumpur

(2017-2018)
Monthly Salary: RM2300
JOB DESCRIPTION: -
• Answering customer enquiries
• Taking bookings and making reservations online and over the phone
• Promoting hotel deals, services and special offers
• Completing customer records on computer systems
• Processing payments
• Handling customer feedback and complaints
• Liaising with relevant departments to ensure delivery of a five star service at all times
• Working closely with the Bookings & Reservations Manager and assisting with formulation and
implementation and accommodation packages
• Provide reports, as required, in relation time and accommodation bookings and availability
• Undertake data management duties such as data input, database management, file management
and record keeping
• Perform all administrative duties relating to bookings and reservations
• Ensure compliance, as appropriate, to your role with relevant health and safety and company
policies and procedures
• Controlling rooms availability
• Managed Duty Roaster

→ Reservation Assistant- The Federal Hotel Kuala Lumpur

(2017-2017)
Monthly Salary: RM1800
JOB DESCRIPTION: -
• Answering customer enquiries
• Taking bookings and making reservations online and over the phone
• Promoting hotel deals, services and special offers
• Completing customer records on computer systems
• Processing payments
• Dealing with special requests from guests, like organising car hire or booking tickets
• Liaising with relevant departments to ensure delivery of a five star service at all times
• Provide reports, as required, in relation time and accommodation bookings and availability
• Undertake data management duties such as data input, database management, file management
and record keeping
• Perform all administrative duties relating to bookings and reservations
• Ensure compliance, as appropriate, to your role with relevant health and safety and company
policies and procedures
• Any other duties as directed by the Bookings & Reservations Manager or member of the senior
management team

→ Guest Service Assistant- Silka Maytower Hotel and Serviced Residences

(2016-2017)
Monthly Salary: RM1700
JOB DESCRIPTION: -
• Handling guest to check in and check out
• Handling group arrival
• Handling cash and float money
• Responsible on transaction and proper closing
• Responsible in take and keep guest profile
• Assist supervisor in front office operation
• Responsible in preparing guest registration card
• Check on guest request in special arrival
• Follow up traces in pending and follow up issue

→ Bellman- Silka Maytower Hotel and Serviced Residences

(2015-2016)
Monthly Salary: RM1600
JOB DESCRIPTION: -
• Handling with guest luggage for check in and check out guest
• To assist on Concierge work in order to explained to guest on the direction, tour,
transportation
• Able to work with Opera System
• Able to do check in and check out process and helping in Front Office operation
• Assist on housekeeping in room cleaning
• Assist on Food and Beverage in any function.

→ Sales Person in selling food product- Private Company in Ayer Keroh, Melaka.
(2014- 2015)
Monthly Salary: RM2500
JOB DESCRIPTION:-
• To Promote and selling home-made food product.

→ Technician (Wireman) – Cheng, Melaka

(2013 – 2014)
Monthly Salary: RM1700
JOB DESCRIPTION:-
• To deal for Government tender in any wireman job.

→ Security (North Borneo Sdn Bhd) – Hospital Ampang, Kuala Lumpur

(2012 - 2013)
Monthly Salary: RM1400
JOB DESCRPTION:-
• Security guard in hospital ampang.
• Clocking and ensure the good environment in hospital

→ Family Business – Night market based in Kuala Lumpur

(2010- 2012)
Monthly Salary: +- RM1500
JOB DESCRPTION:-
• Selling food and cloth.

AWARDS

→ Best Staff of the Year (Front of the House) – Silka Maytower Hotel and Serviced Residences
(2015)

→ Best Staff of the Quarter Month (Front of the House) – Silka Maytower Hotel and Serviced
Residences (2015)

REFERENCES

Name : Mr Rahmat Hashim

Position : Front Office Manager
Tel : 012-643 8894
Email : rahmat@federal.com.my

Name : Mr Azlan Mohmad

Relationship : Manager
Position : Senior Assistant Manager
Tel : 016-2011751
Email : azlan.mohmad@silkahotels.com

Name : Mr John Martin

Relationship : Manager
Position : Assistant Manager
Tel : 016-2011750
Email : john.martin@silkahotels.com
Name : Mr M Faizal Anuar Jenal
Relationship : Manager
Position : Assistant Manager
Tel : 016-2011527
Email : faizal.anuar@silkahotels.com