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Queuing theory can be used to assess things like customer waiting time,
staff schedules, customer waiting environment, staff productivity and
working environment.
The conventional queueing system like long queues can lead to unfair,
frustrating and unexplained waiting time which will affect the overall
satisfaction of the customers towards service.
Queuing models are very helpful in many are part of the hospital which
mainly deals with elective cases.
These theories can also be accurately used in services like home health
agency other than health care hospitals resources.
These types of variability and the time taken between the arrival and
service processes make the healthcare systems very complex.
The number of cases and types of cases are not always regular due to
seasonal variability in diseases.
The government regulations and the hospital regulations may delay the
procedures and prevent discharge of the patient early which are
unavoidable.
Also extensive paperwork in health care will delay healthcare delivery.
While using queueing models some important data like arrivals that are
turned away due to long waiting period or some other reason is not
routinely collected. Hence healthcare queueing models should collect
the acurate data and good sample size.
For smaller nursing homes are clinics who don’t have large quantity of
data may lead to miss calculation of resource utilization or demand.