EXPERIENCE
HOTEL MANAGER, HOTEL LIBERTA KEMANG
RIO MAHENDRA
Swadaya Asri 4 Blok B No.1
Tangerang Selatan
Ph : 08170770559
Email : mahendra.rio@gmail.com
PROFILE
Total of 15 years hotel experience
with 10 years of Sales & Marketing
expertise in International and local
chain hotel in Indonesia.
Start working in Santika Group,
supporting for new-opening hotel
task force until 2014 work in Accor
Ibis continuing career as Executive
Assistant Manager for Allium Hotel
and GM-incharge for 5 star Hotel
Sahid Jaya Lippo Cikarang and the
last 2 years works as Hotel
Manager rebranding Favehotel
Kemang into Liberta Hotel Kemang
OBJECTIVE
Leadership to develop a heartiste
multi-skill team member in the aim
of organization achievement.
SKILLS & ABILITIES
Leadership expertise to motivate
team member, Revenue
management & budgeting,
expense analytical, Brand
activation, Hotel operation
standardize
FEBRUARY 2018 – AUGUST 2019
Three-star hotel, 130 rooms located in Jalan kemang 1,
expanding business total of 4 meeting rooms with one FB outlet
rooftop lounge & swimming pool
 Rebranding & brand activation, from Favehotel kemang
to Liberta Hotel Kemang
 To direct and coordinates all operational Dept. applied of
international management hotel standard
 Monitoring & evaluate hotel operations standard
according to hotel's budget
 Generate multiple revenue from FB events & Bar lounge
HOTEL MANAGER, FAVE HOTEL KEMANG
JULY 2017 – JANUARY 2018
Three-star hotel, 130 rooms located in Jalan kemang 1, with 2
meeting rooms
 To direct and coordinates all hotel operational Dept &
Sales Marketing based on Archipelago International
Standard
 Monitoring & evaluate hotel operations standard
according to hotel's budget
 Maintain efficiencies and achieving good GOP
GENERAL MANAGER IC, HOTEL SAHID JAYA LIPPO
CIKARANG
FEBRUARY 2016 – JULY 2017
Five-star hotel, 150 rooms with suites & bungalow, located in
Lippo Cikarang City, with 1 Ballroom, 4 meeting rooms, two FB
outlet, recreational facilities of Gym, swimming pool, two tennis
court and outdoor wood deck
 Report direct & maintain good relationship within owning
company of Sahid group & Lippo group
 Incharge as GM to direct and coordinates all operational
dept. based on Sahid Hotels Management Standard
 Monitoring & evaluate hotel operations standard
according to hotel's budget
 Maintain efficiencies and achieving good GOP
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EXECUTIVE ASSISTANT MANAGER
RIO MAHENDRA
SWADAYA ASRI 4 BLOK B NO.1 ALLIUM TANGERANG HOTEL
TANGERANG SELATAN FEBRUARY 2015 – FEBRUARY 2016
PH : 08170770559 Four-star hotel, 150 rooms with suites, located in Tangerang City,
EMAIL : with 1 Ballroom, 13 meeting rooms, two FB outlet, recreational
MAHENDRA.RIO@GMAIL.COM facilities of Gym & swimming pool
 Report direct to General Manager
 Budgeting, plans, direct and coordinates Operational
Dept of Sales Marketing, FO, HK, FB based on Samali's
Management Standard
 Monitoring & evaluate hotel operations standard to
achieve hotel's yearly budget
 Maintain efficiencies in operational costs

ASSISTANT DIRECTOR OF SALES

HOTEL ACCOR IBIS GADING SERPONG
MAY 2014 – JANUARY 2015
Three-star hotel, 209 rooms, located in Serpong area, with 1
Ballroom, 4 meeting rooms, one FB outlet.
 Report direct to General Manager
 Duties & responsibilities
 Report direct to General Manager ; Budgeting, plans,
direct and coordinates Sales Dept according to Accor
Management Standard
 Monitors and motivates the sales force through hotel
budget
 Participate in Accor management training including ISO
9001 & 14000
 Develop hotel sales strategy including promotion & PR
hotel duties

SALES & MARKETING MANAGER

HOTEL SANTIKA BSD CITY SERPONG
JULY 2009 – SEPTEMBER 2013
Three-star hotel, 150 rooms, located in BSD City area, with 5
meeting rooms, one FB outlet.
 Report direct and under general guidance and
supervision of the General Manager
 Budgeting, plans, direct and coordinates the marketing
organization's product and services by performing the
following duties personally or through subordinates’
supervisors
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RIO MAHENDRA
SWADAYA ASRI 4 BLOK B NO.1
TANGERANG SELATAN
PH : 08170770559
EMAIL :
MAHENDRA.RIO@GMAIL.COM
 Monitors and motivates the sales force through
participative management
 participate in sales process by training new staff and by
providing support during negotiations
 Develop sales strategy in accordance with sales
department policy

CORPORATE SALES EXECUTIVE

GRAHAWITA SANTIKA
JUNE 2005 – JULY 2009
Corporate office of Santika Hotels Group
 Direct selling and maintain relation to corporate,
government and travel agent market
 Assigned for opening team hotel sales operation from
structural administration to handle a business definite.
 Assisted sales staff and introduce them to market for on-
going sales call and sales blitz

EDUCATION
SEKOLAH TINGGI PARIWISATA BANDUNG
BACHELOR TOURISM APPLIED SCIENCE
 Graduated Diploma-4 with GPA 2,75
 Major in Tourism Management

SMA 29 JAKARTA
 Graduated with score 75
 Major in Science

CERTIFICATION
 Certified in Halal Tourism, by Cresent & Ministry of
Tourism
 Competencies Certificate level 8, by BNSP & Ministry of
Tourism
 Certified Hotel Manager (CHM), by Helic STP Bandung
 Certified of Sahid Culture & Paradigm, by SIHMC [Sahid
International Hotel Management & Corporation]
 Certified of Accor Academie training [Management ethic,
keys to communication, SMD orientation, Accor loyalty
program, A-Manager]
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 Certified of Kompas Gramedia Training centre [Internal
RIO MAHENDRA Audit, Train The Trainer, Hotel e-commerce, Santika
SWADAYA ASRI 4 BLOK B NO.1
Service Attitude, Effective communication, Solvermind]
TANGERANG SELATAN
 Certified of PQM, Handling Customer complaints
PH : 08170770559
EMAIL :  Certified of MarkPlus Institute [On becoming world-class
MAHENDRA.RIO@GMAIL.COM hotel chain, Spin selling]
 Certified of workshop Information Technology by
Ministry of Tourism