10 August 2011

README for the remote support platform 2.4 for SAP Business One

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TABLE OF CONTENTS
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- Introduction
- Contents of the remote support platform for SAP Business One Software
Package
- Release Updates
- Last Minute Changes
- Functionality Updates
- Additional Information
- Support and Feedback

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INTRODUCTION
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This ReadMe file contains last-minute information not documented elsewhere. We
recommend that you take a minute to read the information in this document before
you begin installing this version of the remote support platform software package.
We also recommend reading “Administrator's Guide to the
Remote Support Platform and the Remote Support Platform Studio for
SAP Business One”, located in the software package, before installing the application.

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Contents of the remote support platform for SAP Business One software package
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Product Version / Upgrade Version
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Both the product version and the upgrade version are available only as download
packages.

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- Remote support platform for SAP Business One (setup.exe file)
- ReadMe (RSP_ReadMe.pdf) – this document
- Build number and date (info.txt)
- ISSetupPrerequisites folder containing Microsoft® .NET Framework
redistributable files
- Documentation folder containing a set of documents describing how to install,
upgrade, and maintain remote support platform for SAP Business One and its
new features
o What’s New (Whats_New_EN.pdf) – English version. The translations
also available under this folder.
o Administrator’s Guide to the Remote Support Platform and the Remote
Support Platform Studio for SAP Business One
(RSP_AdministratorGuide.pdf)
o Working with the Remote Support Platform Studio for SAP Business
One (RSP_Studio_UserGuide.pdf)

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RELEASE UPDATES
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Release updates are described in SAP Note 1611221: “Central note for the remote
support platform 2.4 for SAP Business One”.

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LAST MINUTE CHANGES
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N/A

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FUNCTIONALITY UPDATES
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N/A

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ADDITIONAL INFORMATION
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In addition to the updates provided in this ReadMe document, please check the
following sources for more information:

- SAP global website at

http://www.sap.com/solutions/sme/businessone/index.epx
- Remote support platform for SAP Business One on SAP Business One
Customer Portal at http://service.sap.com/smb/sbocustomer → Solution
Overview → Solution Details → SAP Business One → Remote Support Platform
- Remote support platform for SAP Business One on SAP Business One Partner
Portal at http://channel.sap.com/sbo/rsp

- SAP Notes search at http://service.sap.com/smb/sbocustomer/notes

*Additional information relevant to the remote support platform for SAP Business
One can be found in SAP Note 1130948: “Central Note for the remote support
platform”.
*SAP HotNews are SAP Notes with important information. A link to SAP HotNews
related to SAP Business One appears on the SAP Notes search page referenced
above at https://service.sap.com/sap/bc/bsp/spn/smb_searchnotes/smb_index.htm.

- Remote support platform for SAP Business One online help can be accessed from
the remote support platform for SAP Business One → Help.

- The online help is available as a printable version at

http://service.sap.com/smb/sbocustomer/rsp.

- For support from your support provider, create a message at

http://service.sap.com/smb/sbocustomer → Contact Support (in the left navigation
frame).

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2
SUPPORT AND FEEDBACK
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SAP BUSINESS ONE PARTNERS ONLY
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To get support for remote support platform for SAP Business One, create a message
at http://channel.sap.com/sbo/supportcenter.

- For details of system requirements, see Supported Platforms Overview at

http://channel.sap.com/sbo/platforms → Hardware Requirements.

- For details of supported platforms, see Supported Platform Overview at

http://channel.sap.com/sbo/platforms → SAP Business One.

- For further support information or inquiries:

*See http://channel.sap.com/sbo/support.
*Refer to the international Hotline directory at
http://channel.sap.com/sbo/support → Support (in the left navigation frame)
→ Support Self-Help & Library → Request Help Information Page (under
Processes and Procedures in the right navigation frame)