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Measuring KMS We proposed and empirically assessed a KMS success Problem : This was derived through an analysis of
success: A model. This was derived through an analysis of current current practice of knowledge
respecification of practice of knowledge management and review of IS management and review of IS success
the DeLone and success literature. Five variables (system quality, literature
McLean's model knowledge or information quality, perceived KMS Solution : We proposed and empirically assessed a
benefits, user satisfaction, and system use) were used as KMS success model
dependent variables in evaluating KMS success, and their Methode : Five variables (system quality, knowledge
11. interrelationships were suggested and empirically tested. 2006 or information quality, perceived KMS
The results provide an expanded understanding of the benefits, user satisfaction, and system use)
factors that measure KMS success and implications of this were used as dependent variables in
work are discussed. © 2006 Elsevier B.V. All rights evaluating KMS success, and their
reserved.(Wu and Wang, 2006) interrelationships were suggested and
empirically tested
Result : The results provide an expanded
understanding of the factors that measure
KMS success and implications of this
work are discussed
Contribution :
Can technology Knowledge management (KM) and knowledge Problem : This has lead to an unjustifiable move to
build management systems (KMS) have been positioned as underplay the role of technology in
organizational strategies and tools that enable organizations to create and creating and transferring knowledge.
social capital? transfer knowledge in order to sustain competitive Solution :
The case of a advantage. While KM as a strategy gained legitimacy, Methode : While KM as a strategy gained legitimacy,
global IT KMS have struggled to show a causal relationship to KMS have struggled to show a causal
consulting firm knowledge creation and knowledge transfer. KMS relationship to knowledge creation and
contribution to the economic performance of knowledge transfer
organizations has been harder to prove, mainly because of Result : We strived to revive interest in KMS by
a lack of collection of data and thus analysis of knowledge exploring their ability to accumulate social
metrics. This has lead to an unjustifiable move to capital and showing its effect on the
underplay the role of technology in creating and creation and transfer of knowledge
12. 2006
transferring knowledge. We strived to revive interest in Contribution :
KMS by exploring their ability to accumulate social
capital and showing its effect on the creation and transfer
of knowledge. We posited that social capital was the
mediating factor between KMS and knowledge creation
and transfer and hypothesized that: (1) KMS will
positively affect an organization's ability to build social
capital, and that (2) social capital will enhance a firm's
ability to create and transfer knowledge. Qualitative data
collected from a multinational IT consulting firm was
used to validate the framework. © 2006 Elsevier B.V. All
rights reserved.(Sherif, Hoffman and Thomas, 2006)
A framework for The health care industry is increasingly becoming a Problem : Utilizing knowledge management systems
designing nursing knowledge-based community that depends critically on (KMS) to manage medical information
knowledge knowledge management (KM) activities to improve the and health care knowledge to support the
management quality of care. Utilizing knowledge management systems full spectrum of knowledge needs in the
13. systems (KMS) to manage medical information and health care 2006 nursing process has become an important
knowledge to support the full spectrum of knowledge issue for nursing professionals
needs in the nursing process has become an important Solution :
issue for nursing professionals. Hence, the objective of Methode : this research is to propose a conceptual
this research is to propose a conceptual framework that framework that integrates nursing process,
integrates nursing process, KM activities, and enabling KM activities, and enabling information
information technology (IT) for designing such a nursing technology (IT) for designing such a
KMS. The framework indicates the critical knowledge nursing KMS
management activities in nursing process and the Result : . With this framework, KMS developers can
enabling IT based on the task/technology fit theory. With work with nursing professionals to easily
this framework, KMS developers can work with nursing identify the suitable IT associated with the
professionals to easily identify the suitable IT associated nursing process when developing a
with the nursing process when developing a nursing nursing KMS
KMS.(Hsia et al., 2006) Contribution :
A case study on Purpose - Knowledge management literature predominant Problem : study to find out if the organisations acting
knowledge comes from a western perspective. The purpose of this in less business environment such as
management paper is to report on an empirical study to find out if the Libyan organisations (banking in
implementation organisations acting in less business environment such as particular) will be able to implement a
in the banking Libyan organisations (banking in particular) will be able knowledge management system (KMS)
sector to implement a knowledge management system (KMS) and how they can benefit from it
and how they can benefit from it. Solution :
Design/methodology/approach - The study is built mainly Methode : Design/methodology/approach - The study
around "what" question related to information processes is built mainly around "what" question
within organisations within a social context. This study related to information processes within
uses a case study approach using an interpretive organisations within a social context.
perspective (a qualitative method) to map and describe Result : The purpose of this paper is to report on an
relationships. This approach enables a greater degree of empirical study to find out if the
14. granularity to be captured. Findings - The benefit of KMS 2006 organisations acting in less business
is an essential step in defining critical areas in environment such as Libyan organisations
implementing a KMS and determining strategy in this (banking in particular) will be able to
research. The results show that KMS could be of most implement a knowledge management
significance for enhancing the organisations' performance system (KMS) and how they can benefit
and led them to better position in today's competitive from it
environment. These benefits are fundamental issues Contribution :
related to different encouragements in KMS
implementation such as better decision-making,
improving the customer relationship and management,
create new value through new services (innovations), and
creating additional businesses. Originality/value - The
banking and financial sectors are fundamental drivers of
innovation. In this context, their contribution to KM
concept and applications are of specific value, especially
concerning the leverage of intellectual capital.
Knowledge intensive organisations like these are
increasingly implementing KMS to drive forward their
strategies and improve performance. This paper therefore,
focuses specially on presenting a framework tailored to
meet the banking and financial sector's needs. © Emerald
Group Publishing Limited.(Kridan and Goulding, 2006)
Implementing In 2006, the Government Department participating in this Problem : the Government Department participating in
knowledge study deployed its Knowledge Management System this study deployed its Knowledge
management (KMS): this case study describes the lessons learned by Management System (KMS):
systems in public this public sector organisation in its journey towards Solution : this case study describes the lessons learned
sector becoming a knowledge organisation. Extant research on by this public sector organisation in its
organisations: A the implementation of KMS in organisations operating in journey towards becoming a knowledge
case study of the private sector posits a range of factors that are organisation
15. critical success correlated with successful KMS implementation. This 2007 Methode : The study supports the empirical fidelity of
factors paper first outlines these factors and then employs them the factors presented in the framework.
as an integrative analytic framework to evaluate the Result : This paper first outlines these factors and then
critical success factors (CSFs) for KMS implementation employs them as an integrative analytic
in this government organisation. The study supports the framework to evaluate the critical success
empirical fidelity of the factors presented in the factors (CSFs) for KMS implementation in
framework. Yet despite the successful attainment of this government organisation
departmental specific CSFs, regulative influences from Contribution :
the institutional environment, which lay outside the locus
of control of the department, led to sub-optimal outcomes
in the use of the KMS in the short-term. Hence,
government organisations need to understand and take
into account such influences if they are to successfully
implement KMS.(Butler and Murphy, 2007)
Implementing In 2006, the Government Department participating in this Problem : this case study describes the lessons learned
knowledge study deployed its Knowledge Management System by this public sector organisation in its
management (KMS): this case study describes the lessons learned by journey towards becoming a knowledge
systems in public this public sector organisation in its journey towards organisation
sector becoming a knowledge organisation. Extant research on Solution : Extant research on the implementation of
organisations: A the implementation of KMS in organisations operating in KMS in organisations operating in the
case study of the private sector posits a range of factors that are private sector posits a range of factors that
critical success correlated with successful KMS implementation. This are correlated with successful KMS
factors paper first outlines these factors and then employs them implementation
as an integrative analytic framework to evaluate the Methode : The study supports the empirical fidelity of
16. critical success factors (CSFs) for KMS implementation 2007 the factors presented in the framework
in this government organisation. The study supports the Result : Hence, government organisations need to
empirical fidelity of the factors presented in the understand and take into account such
framework. Yet despite the successful attainment of influences if they are to successfully
departmental specific CSFs, regulative influences from implement KMS
the institutional environment, which lay outside the locus Contribution :
of control of the department, led to sub-optimal outcomes
in the use of the KMS in the short-term. Hence,
government organisations need to understand and take
into account such influences if they are to successfully
implement KMS.(Butler and Murphy, 2007)
Knowledge Knowledge Management Systems (KMSs) are becoming Problem : Through in-depth case studies of seven
Management part of the agenda in many of today's leading firms. multinational companies (MNCs),
Systems in Through in-depth case studies of seven multinational Solution : These characteristics include both the
Multinational companies (MNCs), examined over a period of four years, structure, dimension and flow of the
17. Corporations: we identify four distinctive types of KMS - Fragmented, 2007 knowledge itself, and the staffing, training
Typology and Content-based, Process-based and Capability-based - and and reward systems in place to support the
Transitional their characteristics. These characteristics include both KMS.
Dynamics the structure, dimension and flow of the knowledge itself, Methode : These characteristics include both the
and the staffing, training and reward systems in place to structure, dimension and flow of the
support the KMS. Relevant organisational factors knowledge itself, and the staffing, training
influencing KMS design and implementation include the and reward systems in place to support the
level of resource commitment by the headquarters, the KMS.
structure of the firm, and the distribution of roles between Result : . Our empirical evidence suggests that while
headquarters and subsidiaries. Key external influences some MNCs adopt the same type of KMS
include the degree of environmental change and pressures for relatively long periods of time, others
to follow industry norms in technology investment. Our transit between different KMS types
empirical evidence suggests that while some MNCs adopt Contribution :
the same type of KMS for relatively long periods of time,
others transit between different KMS types. Moreover,
transitions between types may follow either an increased
resource commitment and augmented KMS
sophistication, or a decreased resource commitment and
reduced KMS complexity. Insights from the strategy-
structure-process and change management literatures are
utilised to examine these transitions between KMS types.
Key lessons for MNC managers are provided in relation
to both the initial adoption of a KMS and the handling of
transitions between different systems. © 2007 Elsevier
Ltd. All rights reserved.(Nielsen and Michailova, 2007)
Effective Given the critical role of nurses as knowledge workers in Problem : this study investigates the knowledge
knowledge a hospital environment, this study investigates the management processes and organizational
management knowledge management processes and organizational enablers associated with effective
systems for a enablers associated with effective knowledge knowledge management systems (KMS)
clinical nursing management systems (KMS) for a clinical nursing setting. for a clinical nursing setting
setting The interview and survey findings shed light on how to Solution :
18. 2007
effectively design and deploy a clinical KMS in a hospital Methode :
nursing environment.(Ghosh and Scott, 2007) Result : The interview and survey findings shed light
on how to effectively design and deploy a
clinical KMS in a hospital nursing
environment
Contribution :
Knowledge Purpose - The purpose of this study is to survey Problem : this study is to survey knowledge
management knowledge management (KM) practices and to examine management (KM) practices and to
19. 2007
approach in build- the applications and technologies adopted when examine the applications and technologies
developing the knowledge management system (KMS) in adopted when developing the knowledge
to-order supply build-to-order supply chains (BOSC). management system (KMS) in build-to-
chains Design/methodology/approach - This paper uses a order supply chains (BOSC
literature review of research articles from 1996 to 2007 Solution :
with keyword indexes to survey the KM practice, KMS Methode : Design/methodology/approach - This paper
technology and its application in BOSC. Such keyword uses a literature review of research articles
indexes include: BOSC, SCM, KM, KMS, expert system, from 1996 to 2007 with keyword indexes
knowledge-based system and information system on the to survey the KM practice, KMS
Elsevier online database, ScienceDirect, EBSCO, technology and its application in BOSC
Proquest, Emerald, DOAJ, and Wiley Inter Science. A Result : The important findings indicate that the KMS
total of 1,500 articles were found but only 149 articles application is solely focused on single
related to the keywords of KMS application and KM knowledge problem for enabling
practices within SCM and BOSC. Findings - The individual SC members to attain
important findings indicate that the KMS application is operational excellence. There is a need for
solely focused on single knowledge problem for enabling further research into the development of
individual SC members to attain operational excellence. KMS with features of knowledge
There is a need for further research into the development coordination that cross organizational
of KMS with features of knowledge coordination that borders in attaining the BOSC integration
cross organizational borders in attaining the BOSC Contribution : Perhaps, the limitation of this study
integration. Research limitations/implications - Perhaps, was the narrowness of the scope of the paper based
the limitation of this study was the narrowness of the on the keywords used for searching. Practical
scope of the paper based on the keywords used for implications - Validation of the multi-disciplines of
searching. Practical implications - Validation of the multi- KM practices and KMS applications provides
disciplines of KM practices and KMS applications enterprises with useful guidelines for implementing
provides enterprises with useful guidelines for KM- and KMS-related projects within their current
implementing KM- and KMS-related projects within their BOSC practices
current BOSC practices. Originality/value - This paper
provides useful knowledge by highlighting the
characteristics of KMS technology within BOSC and
empirical insights into the relationship between KM and
BOSC practices. © Emerald Group Publishing
Limited.(Chow, Choy and Lee, 2007)
Towards defining Knowledge management systems (KMS) are extremely Problem : Knowledge management systems (KMS)
dimensions of important for organisations, primarily because they help are extremely important for organisations,
20. knowledge to manage a key organisational resource - intellectual 2007 primarily because they help to manage a
systems quality capital with the potential to produce a competitive key organisational resource - intellectual
advantage. The usefulness of this resource, however, is
only as good as the quality of the knowledge that it capital with the potential to produce a
contains. In order to improve the quality of KMS, a set of competitive advantage
test measures is required. The purpose of this paper is to Solution : The purpose of this paper is to define some
define some dimensions that can be used to measure the dimensions that can be used to measure the
quality of the knowledge management system and to quality of the knowledge management
compare KMS quality across systems. © 2006 Elsevier system and to compare KMS quality
Ltd. All rights reserved.(Rao and Osei-Bryson, 2007) across systems
Methode : In order to improve the quality of KMS, a
set of test measures is required
Result : .
Contribution :
Measuring user The shift from a product-based to a knowledge-based Problem : increased demand for knowledge workers
satisfaction with economy has resulted in an increased demand for who are capable of higher-order thinking
knowledge knowledge workers who are capable of higher-order and reasoning to solve intricate problems
management thinking and reasoning to solve intricate problems in the in the workplace
systems: scale workplace. This requires organizations to introduce Solution :
development, knowledge management systems (KMS) for employees Methode : there are very few empirical studies that
purification, and and has fueled predictions and speculations about what examine this issue. Thus, this paper
initial test makes KMS effective. Unfortunately, there are very few develops a validated instrument to
empirical studies that examine this issue. Thus, this paper measure user satisfaction as a surrogate
develops a validated instrument to measure user measure of KMS effectiveness
satisfaction as a surrogate measure of KMS effectiveness. Result : . The instrument and comprehensive model
21. 2007
Based on a survey of 147 respondents practicing mostly proposed in this paper would be valuable
in four international semiconductor manufacturing to researchers and practitioners interested
companies in the Hsin-Chu Science-based Industrial Park in designing, implementing, and managing
in Taiwan suggests a 16-item instrument that measures knowledge management systems
four dimensions of user satisfaction with knowledge Contribution :
management systems (USKMS) is well-validated. The
instrument and comprehensive model proposed in this
paper would be valuable to researchers and practitioners
interested in designing, implementing, and managing
knowledge management systems. © 2004 Elsevier Ltd.
All rights reserved.(Ong and Lai, 2007)
Knowledge Purpose - The paper aims to explore the role of knowledge Problem : knowledge management systems (KMS) in
systems and value management systems (KMS) in promoting value creation promoting value creation in the
creation: An in the construction sector. Design/methodology/approach construction sector
action research - An action research methodology using a multiple case Solution :
investigation study approach, which includes participant observation Methode : Design/methodology/approach - An action
and semi-structured interviews. Findings - The findings research methodology using a multiple
indicate that KMS promote value creation when they case study approach, which includes
embed and nurture the social conditions that bind and participant observation and semi-
bond team members together. Also, to be effective KMS structured interviews
should be incorporated within a change management Result : The findings indicate that KMS promote value
programme that promotes a "participatory" type of culture creation when they embed and nurture the
while taking into account the team-based structure and social conditions that bind and bond team
discipline-oriented nature of the construction industry. members together.
Therefore, much more consideration should be given to Contribution :
organisational change issues prior to deployment of KMS.
22. 2007
Research limitations/implications - The study is limited to
organisations from the construction industry, but can be
generalised to organisations from other sectors that
exhibit similar characteristics. Practical implications -
The findings can be used to guide management teams in
deploying KMS to foster value creation as part of a wider
change management programme. Originality/value -
While related research tends to adopt an objectivist or
subjectivist approach to knowledge management (KM),
the present research argues that a third approach is
required where issues related to technology, culture, and
organisation must be blended successfully to address
complex organisational barriers to effective KM leading
to value creation. © Emerald Group Publishing
Limited.(Rezgui, 2007)
An ontology- Currently, the numerical simulation of flow and/or water Problem : the numerical simulation of flow and/or
based knowledge quality becomes more and more sophisticated. There water quality becomes more and more
management arises a demand on the integration of recent knowledge sophisticated.
system for flow management (KM), artificial intelligence technology with Solution :
and water quality the conventional hydraulic algorithmic models in order to Methode : an ontology-based KM system (KMS) is
modeling assist novice application users in selection and presented, which employs a three-stage
manipulation of various mathematical tools. In this paper, life cycle for the ontology design and a
an ontology-based KM system (KMS) is presented, which Java/XML-based scheme for
employs a three-stage life cycle for the ontology design automatically generating knowledge
and a Java/XML-based scheme for automatically search components
generating knowledge search components. The prototype Result : The prototype KMS on flow and water quality
KMS on flow and water quality is addressed to simulate is addressed to simulate human expertise
human expertise during the problem solving by during the problem solving by
23. 2007
incorporating artificial intelligence and coupling various incorporating artificial intelligence and
descriptive knowledge, procedural knowledge and coupling various descriptive knowledge,
reasoning knowledge involved in the coastal hydraulic procedural knowledge and reasoning
and transport processes. The ontology is divided into knowledge involved in the coastal
information ontology and domain ontology in order to hydraulic and transport processes
realize the objective of semantic match for knowledge Contribution :
search. The architecture, the development and the
implementation of the prototype system are described in
details. Both forward chaining and backward chaining are
used collectively during the inference process. In order to
demonstrate the application of the prototype KMS, a case
study is presented. © 2006 Elsevier Ltd. All rights
reserved.(Chau, 2007)
Towards defining Discussions at previous HICSS conferences have shown Problem : Discussions at previous HICSS conferences
knowledge that there is no general agreement on definitions of have shown that there is no general
management Knowledge Management (KM) and Knowledge agreement on definitions of Knowledge
success Management Systems (KMS) success. A deep Management (KM) and Knowledge
understanding of these concepts would help to design and Management Systems (KMS) success
implement efficient KM initiatives and systems. We Solution :
present an exploratory research study to begin and Methode : A deep understanding of these concepts
facilitate a debate that will hopefully lead to a consensus would help to design and implement
definition of KM and KMS success. We chose an expert efficient KM initiatives and systems
panel approach followed by two exploratory surveys to Result : We present an exploratory research study to
24. approach the KM and KMS success definition. The 2007 begin and facilitate a debate that will
research shows only a few points of consensus. We hopefully lead to a consensus definition of
present areas of agreement as well as of disagreement, KM and KMS succes
which serve as a good starting point for further Contribution :
discussions on KM and KMS success. © 2007
IEEE.(Jennex, Smolnik and Croasdell, 2007)
Understanding The factors influencing KMS usage are of major concern Problem : This theory, however, ignores the personal
knowledge to the MIS community. Among the diverse theories cognition dimension, which has been
management employed to help understand this is task technology fit found to affect the use of an IS
system usage (TTF), which considers the needed technological Solution :
antecedents: An characteristics of the task as a major factor determining Methode : By integrating TTF and social cognitive
integration of usage. This theory, however, ignores the personal theory (SCT), we attempted to determine
social cognitive cognition dimension, which has been found to affect the the key factors affecting KMS usage in IT,
25. theory and task use of an IS. By integrating TTF and social cognitive 2008 the organizational task, and personal
technology fit theory (SCT), we attempted to determine the key factors cognition
affecting KMS usage in IT, the organizational task, and Result : Among the key factors, KMS self-efficacy
personal cognition. Through a survey of 192 KMS users, was found to be especially important as it
task interdependence, perceived task technology fit, KMS was substantially and positively correlated
self-efficacy, and personal outcome expectations were to perceived task technology fit, personal
found to have substantial influences on KMS usage. and performance-related outcome
Among the key factors, KMS self-efficacy was found to expectations, and KMS usage
be especially important as it was substantially and Contribution :
positively correlated to perceived task technology fit,
personal and performance-related outcome expectations,
and KMS usage. © 2008 Elsevier B.V. All rights
reserved.(Lin and Huang, 2008)
The effects of Due to the rapid development of knowledge and Problem : Hence, many enterprises have applied IT in
information information technology (IT), business environments have order to cut production costs, introduce
technology on become much more complicated. In order to cope with innovations in products and services,
knowledge ensuing complications, enterprises ought to incessantly promote growth, develop alliances, lock in
management innovate; otherwise, it will be very difficult for them to customers and suppliers, and create
systems survive in the marketplace. Hence, many enterprises have switching costs and raise barriers to entry
applied IT in order to cut production costs, introduce Solution : In order to cope with ensuing complications,
innovations in products and services, promote growth, enterprises ought to incessantly innovate;
develop alliances, lock in customers and suppliers, and otherwise, it will be very difficult for them
create switching costs and raise barriers to entry. In other to survive in the marketplace.
words, IT can help a firm aiming to gain a competitive Methode : this study explores the role and effect of IT
advantage. In addition, many studies have argued that in the implementation of KMS on firms;
business value comes mainly from intangible assets, such moreover, relationships between KMS and
26. as knowledge. Thus, knowledge workers will be able to 2008 IT are analyzed and demonstrated by
replace clerical workers as the new mainstream of means of the literature reviews, expert
manpower resources, a field in which the development of interviews and questionnaire analyses.
IT is the major force for change in knowledge Result :
management system (KMS). Therefore, based on the Contribution :
definition of the five gaps in KMS, this study explores the
role and effect of IT in the implementation of KMS on
firms; moreover, relationships between KMS and IT are
analyzed and demonstrated by means of the literature
reviews, expert interviews and questionnaire analyses.
Furthermore, this study discusses how to enhance the
effectiveness and efficiency of implementing KMS
through appropriate IT. © 2007 Elsevier Ltd. All rights
reserved.(Tseng, 2008)
Knowledge Purpose - This paper aims at clarifying important Problem : - This paper aims at clarifying important
management contingencies for the success of knowledge management contingencies for the success of
27. 2008
systems success: systems (KMS). More specifically, a model is developed knowledge management systems (KMS).
based on the IS success model, the resource-based view Solution :
A contingency and the knowledge-based view to explain both direct and Methode : Design/methodology/approach - To test the
perspective indirect effects of KMS on organizational performance. proposed model, a survey study was
Design/methodology/approach - To test the proposed conducted involving over 100
model, a survey study was conducted involving over 100 organizations that implemented various
organizations that implemented various functions of functions of KMS
KMS. The data were analyzed using structural equation Result : The data were analyzed using structural
modelling for the simultaneous testing of the equation modelling for the simultaneous
measurement and structural models. Findings - The testing of the measurement and structural
empirical results provided strong support for the proposed models. Findings - The empirical results
research model. KMS usage was found to have both direct provided strong support for the proposed
and indirect effects on organizational performance. In research model
particular, organizational agility and innovativeness were Contribution :
confirmed as important mediators of KMS effects.
Research limitations/implications - The findings of this
research highlight the necessity of adopting a contingency
theory for studying the effects of KMS on organizational
performance and demonstrate the important role of some
of these contingencies. Practical implications -
Practically, the empirical results shed light on the
significance and relative importance of specific KMS
applications. i.e. enterprise portals, supply chain
management, customer relationship management, and
competitive intelligence. Originality/value - This research
fills an important theoretical gap in KM research and
provides valuable insights for practitioners.(Khalifa, Yan
and Ning, 2008)
Towards an In this paper we develop an evaluation framework for Problem : The framework builds on the theoretical
evaluation Knowledge Management Systems (KMS). The foundations underlying organizational
framework for framework builds on the theoretical foundations Knowledge Management (KM) to identify
knowledge underlying organizational Knowledge Management (KM) key KM activities and the KMS
management to identify key KM activities and the KMS capabilities capabilities required to support each
28. 2008
systems required to support each activity. These capabilities are activity.
then used to form a benchmark for evaluating KMS. Solution :
Organizations selecting KMS can use the framework to Methode : In this paper we develop an evaluation
identify gaps and overlaps in the extent to which the framework for Knowledge Management
capabilities provided and utilized by their current KMS Systems (KMS).
portfolio meet the KM needs of the organization. Other Result : Organizations selecting KMS can use the
applications of the framework are also discussed. © framework to identify gaps and overlaps in
Springer Science+Business Media, LLC 2007.(Nevo, the extent to which the capabilities
Furneaux and Wand, 2008) provided and utilized by their current
KMS portfolio meet the KM needs of the
organization. Other applications of the
framework are also discussed
Contribution :
Motivating Based on both economic and sociological theory, the Problem : knowledge management system (KMS)
knowledge effects of supervisory control and organizational support were compared.
sharing through a on the frequency and effort of individuals in contributing Solution :
knowledge their personally held valuable knowledge to a "best Methode :
management practices-lessons learned, repository-based" knowledge Result : These results provide greater support for
system management system (KMS) were compared. Supervisory economic-agency-theory motivators of
control, as expected, had significant impact on frequency, knowledge sharing and lesser support for
but it also had unexpectedly significant influence on organizational support motivators than has
effort. When system variables-usefulness and ease of use- been previously believed.
were controlled for, the organizational support measure Contribution :
had little effect on either outcome. These results provide
greater support for economic-agency-theory motivators
of knowledge sharing and lesser support for
29. 2008
organizational support motivators than has been
previously believed. They also emphasize the important
impact of systems variables in motivating KMS use. Since
the study was conducted in a government (joint civilian-
military) organization, the organizational type may
significantly influence the results. However, since the
result is contrary to the conventional wisdom that
suggests that a "knowledge-sharing culture" is all-
important, at the very least, this study shows that the
nature of the organization may moderate the relationship
between the motivational approach and the outcomes. ©
2006 Elsevier Ltd. All rights reserved.(King and Marks,
2008)
Investigation of Recently, there has been much interest in knowledge Problem : Without accurate measurement it is
the application of management within leading businesses. A saying holds impossible to gauge the actual
KMS for diseases true in regard to knowledge management systems (KMS) performance and value of KMS
classifications: A "no measurement-no management". Without accurate Solution :
study in a measurement it is impossible to gauge the actual Methode : Structural modeling techniques were
Taiwanese performance and value of KMS. In this study, we have applied to the data collected by
hospital used a survey to investigate the effects of KMS for disease questionnaires from 163 KMS system
classification in a major Taiwanese medical center. users
30. Structural modeling techniques were applied to the data 2008 Result : These results and conclusions serve as a
collected by questionnaires from 163 KMS system users. reference to determine whether or not to
The results exhibited a good fit with the data and appeared further extend a full-scale KMS in both
to be superior in explaining the effectiveness and Medicare and administrative affairs
influence of KMS adoption. These results and Contribution :
conclusions serve as a reference to determine whether or
not to further extend a full-scale KMS in both Medicare
and administrative affairs. © 2006 Elsevier Ltd. All rights
reserved.(Hwang et al., 2008)
An Empirical Without any doubt, Knowledge Management (KM) does Problem : Knowledge Management (KM) does offer
Study of offer the way on how to exploit intellectual capitals in the way on how to exploit intellectual
Knowledge business organizations. However, the KM principles can capitals in business organizations
Management also be implemented in other types of organization such Solution :
System as the Higher Learning Institutions (HLI). One way to Methode : This study is mainly aimed to achieve three
Implementation exploit KM is by implementing the KM System (KMS). main objectives. First is to analyze
in Public Higher As we all concern, knowledge is everywhere and how far respondents' perception of current KMS
Learning it has been captured, collaborated and managed implementation in PHLI in Klang Valley,
Institution systematically especially in public higher learning second is to analyze the current state
institutions is unknown. Further more, how far KMS have acceptance and implementation of KMS
been giving benefits to the students in PHLI is something framework in PHLI in Klang Valley, and
that never been revealed. Besides that, the general third is to provide suggestions for what
framework of KMS, even though accepted but there are should be included in a general KMS
some unidentified features that has not been discovered. framework for PHLI
By adding these unidentified features, it will make the Result : The results indicated that the current state of
existing framework of KMS more effective. This study is KMS framework implementation in PHLI
mainly aimed to achieve three main objectives. First is to has been accepted. However, the finding
analyze respondents' perception of current KMS also discovered the lacking of awareness
31. 2008
implementation in PHLI in Klang Valley, second is to to the current KMS implementation
analyze the current state acceptance and implementation Contribution :
of KMS framework in PHLI in Klang Valley, and third is
to provide suggestions for what should be included in a
general KMS framework for PHLI. These people consist
of academic staffs, non-academic staffs and students.
Meanwhile, the works involve teaching and learning,
research and development (RnD), and services. This
study applied the survey method, where questionnaires
were distributed to six PHLIs in Klang Valley and later
were analyzed using statistical analysis. Most of
respondents perceived KMS as a new way to add value.
The results indicated that the current state of KMS
framework implementation in PHLI has been accepted.
However, the finding also discovered the lacking of
awareness to the current KMS implementation. This
causes some of the applications, technological systems
and audit, which are used in KMS, were not fully utilized
and realized by the users. The modification on the existing
KMS framework emphasizes more on KMS awareness
and its roles. The finding has also shows that the
incentives and rewards do play significant roles in KMS
implementation.(Abdullah et al., 2008)
Knowledge This case study describes the effects a knowledge Problem : the effects a knowledge management
management in management system (KMS) had on a community of system (KMS) had on a community of
action practice that consisted of highly distributed network practice that consisted of highly
monitors tasked with maintaining a very large, dynamic, distributed network monitors tasked with
and complex communication network during Operation maintaining a very large, dynamic, and
Iraqi Freedom. This communication network spanned complex communication network during
hundreds of square miles and supported U.S. forces and Operation Iraqi Freedom.
coalition forces that went from 700 to over 80,000 Solution :
personnel in four months. Prior to the commencement of Methode :
Operation Iraqi Freedom, these network monitors were Result : The results indicate that the automation of the
communicating and sharing information via different physical logbook into the MEL interface
media in combination with an obsolete physical logbook- increased the community of practice's
based KMS. This caused the community of practice to be ability to communicate, share, and
reactive in maintaining this vast communication network. troubleshoot issues in maintaining the
32. In addressing this problem, the First Marine 2008 communication network
Expeditionary Force communication Marines developed Contribution :
a virtual real-time KMS that collected over 8,000 log
entries in 5 months. This KMS, called the MEL (Marine
Air Ground Task Force Communication Control Center
Event Log) was utilized in raising and troubleshooting
network issues that are prevalent in maintaining any large
communication network. Triangulation and analysis of
the multiple interviews, audiovisual material, archival
records, and documents formed the basis for the findings
of this study. The results indicate that the automation of
the physical logbook into the MEL interface increased the
community of practice's ability to communicate, share,
and troubleshoot issues in maintaining the
communication network.(Caro et al., 2008)
Knowledge Healthcare organizations are increasingly adopting Problem : In this research, the knowledge management
management for Knowledge Management Systems (KMS) for clinical use, processes and infrastructure in the two
healthcare which have been established in technical support industries is compared
organizations: organizations for several years. While a technical support Solution :
Comparing organization can utilize its KMS to directly address Methode :
strategies with customer needs using its infrastructure and established Result : The results indicate that culture plays a larger
technical support processes, the effectiveness and success of KMS in a role than structure in healthcare.
healthcare organization relies on the collective practice of Knowledge acquisition processes are more
healthcare professionals. In this research, the knowledge important in healthcare, compared with
management processes and infrastructure in the two conversion and application in technical
industries is compared. Seven hypotheses are developed support. These results have implications
33. 2008
and tested using a survey in two organizations, one in each for the selection and implementation of
industry to measure the contributions of different KMS in Healthcare
components of knowledge management infrastructure Contribution :
and processes towards organizational effectiveness. The
results indicate that culture plays a larger role than
structure in healthcare. Knowledge acquisition processes
are more important in healthcare, compared with
conversion and application in technical support. These
results have implications for the selection and
implementation of KMS in Healthcare. © 2008
IEEE.(Ghosh and Scott, 2008)
Developing a This paper has developed a value engineering knowledge Problem : This paper has developed a value
knowledge management system (VE-KMS), which applies the theory engineering knowledge management
management of inventive problem-solving and integrates its creativity system (VE-KMS), which applies the
system for tools into the creativity phase of the VE process and thus theory of inventive problem-solving and
improved value makes the creativity phase more systematic, more integrates its creativity tools into the
engineering organized and more problem-focused. This attempt will creativity phase of the VE process and thus
practices in the significantly enhance the creativity power of the VE team makes the creativity phase more
34. 2009
construction beyond their collective capability and consequently systematic, more organized and more
industry enhance the efficiency and effectiveness of the VE problem-focused
exercise. The data of a number of sample VE exercises Solution :
has been extracted and stored in the database to test the Methode :
validity of the information schema of the VE-KMS, and Result : . The data of a number of sample VE exercises
the domain knowledge is condensed and coded into a has been extracted and stored in the
broad scope of ten disciplines to increase the utility of the database to test the validity of the
VE-KMS. Furthermore, a transport interchange project is information schema of the VE-KMS, and
used to demonstrate the application of the VE-KMS. © the domain knowledge is condensed and
2009 Elsevier B.V. All rights reserved.(Zhang, Mao and coded into a broad scope of ten disciplines
AbouRizk, 2009) to increase the utility of the VE-KMS
Contribution :
Social The KMS has been widely implemented in organizations. Problem : The KMS has been widely implemented in
relationship and However, its availability does not guarantee that organizations. However, its availability
its role in employees have been willing to spend time and effort does not guarantee that employees have
knowledge using it. We explored the use of KMS with emphasis on been willing to spend time and effort using
management social relationship. Specifically, social capital theory was it
systems usage employed to establish the social relationship construct Solution : We explored the use of KMS with emphasis
and its three dimensions: tie strength, shared norms, and on social relationship. Specifically, social
trust. By studying a company that had implemented a capital theory was employed to establish
35. 2009
KMS, we explored the dimensions of social relationship the social relationship construct and its
and its importance in the use of a KMS by employees. A three dimensions: tie strength, shared
theoretical framework was used to depict the antecedents norms, and trust
of employee's usage behavior. Implications for both Methode : KMS with emphasis on social relationship
researchers and practitioners are discussed, especially for Result : we explored the dimensions of social
companies expecting to exploit knowledge sharing in the relationship and its importance in the use
Chinese business environment. © 2009 Elsevier B.V. All of a KMS by employees
rights reserved.(He, Qiao and Wei, 2009) Contribution :
How knowledge The shift from a product-based to a knowledge-based Problem : However, factors influencing success of
map fit and economy has resulted in an increasing demand for KMS have seldom been empirically
personalization organizations to implement knowledge management examined by prior research, particularly
affect success of systems (KMS) at an accelerating pace. However, factors how knowledge map fit and
KMS in high-tech influencing success of KMS have seldom been personalization influence employee
firms empirically examined by prior research, particularly how satisfaction with KMS, which is a
knowledge map fit and personalization influence surrogate measure of the
36. employee satisfaction with KMS, which is a surrogate 2009 success/effectiveness of information
measure of the success/effectiveness of information systems (IS).
systems (IS). Results from a sample of 133 employees, Solution :
mostly from four international high-tech companies in the Methode : The shift from a product-based to a
Hsin-Chu Science-based Industrial Park in Taiwan, help knowledge-based economy has resulted in
us better understand what factors affect employee an increasing demand for organizations to
satisfaction with KMS. The result shows that KMS with implement knowledge management
a higher level of knowledge map fit and personalization systems (KMS) at an accelerating pace
will satisfy employees directly or indirectly through the Result : The result shows that KMS with a higher level
mediation effects of increased perceptions of ease of use of knowledge map fit and personalization
and usefulness of KMS. Our findings could serve as will satisfy employees directly or
useful references for researchers and practitioners indirectly through the mediation effects of
interested in investigating issues related to the successful increased perceptions of ease of use and
implementation of KMS. © 2008 Elsevier Ltd. All rights usefulness of KMS
reserved.(Lai, Wang and Chou, 2009) Contribution :
The role of trust Knowledge Management Systems (KMS) have become Problem : Enticing employees to seek knowledge from
in promoting increasingly popular as a knowledge-sharing tool in KMS remains an important concern for
organizational contemporary corporations. Enticing employees to seek researchers and practitioners.
knowledge knowledge from KMS remains an important concern for Solution :
seeking using researchers and practitioners. Trust has been widely Methode : Drawing upon the extant literature on trust
knowledge recognized in many studies as an important enabling and information technology adoption, this
management factor for seeking knowledge; however, the role of trust article examines the relationships between
systems: An in promoting knowledge-seeking behavior using KMS the knowledge seekers'trust in the
empirical has not been adequately addressed. Drawing upon the community of KMS users, their
investigation extant literature on trust and information technology perceptions toward the system (perceived
adoption, this article examines the relationships between usefulness and perceived seeking efforts),
the knowledge seekers'trust in the community of KMS and the intention to continually use the
users, their perceptions toward the system (perceived KMS
37. usefulness and perceived seeking efforts), and the 2009 Result : The results reveal that trust in the community
intention to continually use the KMS. The results reveal of KMS users does not directly affect the
that trust in the community of KMS users does not employees' knowledge-seeking
directly affect the employees' knowledge-seeking continuance intention; rather, it happens
continuance intention; rather, it happens indirectly indirectly through a mediated effect of
through a mediated effect of perceived usefulness of the perceived usefulness of the KMS.
KMS. Furthermore, we find that trust seems to be a Furthermore, we find that trust seems to be
stronger determinant of perceived usefulness than of a stronger determinant of perceived
perceived seeking efforts. Our study thus demonstrates usefulness than of perceived seeking
the indirect, but still crucial, role of trust in knowledge- efforts
seeking behavior in the context of corporate KMS usage. Contribution : . Our study thus demonstrates the
Other findings and the implications of this study for both indirect, but still crucial, role of trust in knowledge-
researchers and practitioners are correspondingly seeking behavior in the context of corporate KMS
discussed.(He, Fang and Wei, 2009) usage
KMS adoption: Purpose: By expanding the technology acceptance model, Problem : this paper aims to provide a research model
38. 2009
The effects of this paper aims to provide a research model for examining for examining the impact of information
information the impact of information quality and task technology fit quality and task technology fit on the
quality on the adoption of KMS. Design/methodology/approach: adoption of KMS
To test the proposed research model, data are collected Solution :
through a questionnaire survey sent to IT managers of 500 Methode : Design/methodology/approach: To test the
large companies in Taiwan. Findings: Based on the study, proposed research model, data are
it is suitable to use a technology acceptance model to collected through a questionnaire survey
study adoption of KMS and explore how two external sent to IT managers of 500 large
variables, information quality and task technology fit, companies in Taiwan
affect the intention to adopt. Additionally, information Result : Based on the study, it is suitable to use a
quality has a directly significant effect on ease of use that technology acceptance model to study
users perceive and usefulness where fit between task and adoption of KMS and explore how two
KMS is high. Research limitations/implications: A mass external variables, information quality and
mailing of a somewhat lengthy, blind survey to busy task technology fit, affect the intention to
managers produces a somewhat low response rate. Thus, adopt
the generalized nature of the findings is somewhat in Contribution :
question, making replication of the study in Taiwan
important. Practical implications: The study distinguishes
the design of information systems and knowledge
management systems. For adoption of KMS, managers
must pay more attention to the quality of information
provided, and the contextual features of the knowledge
involved. Originality/value: The value of this paper is in
demonstrating the role of information quality with KMS,
and providing further insight into the co-relationship of
information quality, usefulness, and fit between task and
KMS, leading to more effective strategies for KMS
adoption. © Emerald Group Publishing Limited.(Kuo and
Lee, 2009)
Knowledge With the recognition of the importance of organizational Problem : even with the increasing recognition of the
management knowledge management (KM), researchers have paid influence of social factors in KM practices,
systems diffusion increasing attention to knowledge management systems there is a dearth of studies that examine
in chinese (KMS). However, since most prior studies were how unique social cultural factors affect
39. 2009
enterprises: A conducted in the context of Western societies, we know KMS diffusion in specific countries
multistage little about KMS diffusion in other regional contexts. Solution :
approach using Moreover, even with the increasing recognition of the Methode : this study develops an integrated
the technology- influence of social factors in KM practices, there is a framework, with special consideration on
organization- dearth of studies that examine how unique social cultural the influence of social cultures, to
environment factors affect KMS diffusion in specific countries. To fill understand KMS diffusion in Chinese
framework in this gap, this study develops an integrated framework, enterprises
with special consideration on the influence of social Result : In our framework, we examine how specific
cultures, to understand KMS diffusion in Chinese technological, organizational, and social
enterprises. In our framework, we examine how specific cultural factors can influence the three-
technological, organizational, and social cultural factors stage KMS diffusion process, that is,
can influence the three-stage KMS diffusion process, that initiation, adoption, and routinization.
is, initiation, adoption, and routinization. This study This study provides a holistic view of the
provides a holistic view of the KMS diffusion in Chinese KMS diffusion in Chinese enterprises with
enterprises with practical guidance for successful KMS practical guidance for successful KMS
implementation. © 2009, IGI Global.(Lee et al., 2009) implementation
Contribution :
The intelcities The chapter examines the Intel Cities Community of Problem : . It begins by outlining the Intel Cities CoP
community of Practice (CoP) supporting the development of the and goes on to set out the integrated model
practice: The organization's e-Learning platform, knowledge of electronically enhanced government
eGov services management system (KMS) and digital library for eGov (eGov) services developed by the CoP to
model for socially services. It begins by outlining the Intel Cities CoP and meet the front-end needs, middleware
inclusive and goes on to set out the integrated model of electronically requirements and back-office
participatory enhanced government (eGov) services developed by the commitments of the IntelCities e-Learning
Urban CoP to meet the front-end needs, middleware platform, KMS and digital library
regeneration requirements and back-office commitments of the Solution :
programs IntelCities e-Learning platform, KMS and digital library. Methode : The chapter goes on to examine the
40. 2009
The chapter goes on to examine the information information technology (IT) adopted by
technology (IT) adopted by the CoP to develop the the CoP to develop the IntelCities e-
IntelCities e-Learning platform, KMS and digital library Learning platform, KMS and digital
as a set of semanticallyinteroperable eGov services library as a set of
supporting the crime, safety and security initiatives of semanticallyinteroperable eGov services
socially-inclusive and participatory urban regeneration supporting the crime, safety and security
programs. © 2010, IGI Global.(Deakin, 2009) initiatives of socially-inclusive and
participatory urban regeneration programs
Result : .
Contribution :
Knowledge Many studies and works have been done to produce a Problem : there is still no standard knowledge
41. Management and Knowledge Management System (KMS) in which 2009 measurement and usability model that can
Usability Model employees of any organization can access the
for Knowledge organizations sources of information and solutions. assist KMS user to select or evaluate the
Management However, there is still no standard knowledge appropriate KMS
System measurement and usability model that can assist KMS Solution : The aim of this paper is to analyze how the
user to select or evaluate the appropriate KMS. The aim ISO Consolidated Usability Model
of this paper is to analyze how the ISO Consolidated suggested by Abran, Khelifi, Suryn and
Usability Model suggested by Abran, Khelifi, Suryn and Seffah can be used in measuring
Seffah can be used in measuring knowledge and knowledge and evaluating usability for
evaluating usability for any Knowledge Management any Knowledge Management System
System. The methodology used is a user-satisfaction Methode : The methodology used is a user-satisfaction
questionnaire developed based on the ISO Consolidated questionnaire developed based on the ISO
Usability Model.(Hashim and Md Sultan, 2009) Consolidated Usability Model.
Result : .
Contribution :
What drives Knowledge management (KM) research has yielded Problem : There has been little research investigating
continued extensive explanations regarding the individual's this issue from contributing and seeking
knowledge motivation to share knowledge, each with different sets of perspectives-the two distinct, but closely
sharing? An factors. Yet the study of continued knowledge sharing is interrelated, facets of continued
investigation of rare. There has been little research investigating this issue knowledge sharing
knowledge- from contributing and seeking perspectives-the two Solution :
contribution and - distinct, but closely interrelated, facets of continued Methode : that knowledge management system (KMS)
seeking beliefs knowledge sharing. We propose that knowledge users' beliefs are contextually
management system (KMS) users' beliefs are contextually differentiated, and thus a distinction
differentiated, and thus a distinction between knowledge- between knowledge-contribution and
contribution and knowledge-seeking behaviors and an knowledge-seeking behaviors and an
42. adequate emphasis on their variance in terms of user 2009 adequate emphasis on their variance in
belief is needed. By incorporating the knowledge- terms of user belief is needed
contribution and knowledge-seeking perspectives in a Result : By incorporating the knowledge-contribution
single study, we model and examine the differences and knowledge-seeking perspectives in a
among driving factors in two behavioral contexts, provide single study, we model and examine the
the conceptual comparisons and preliminary discussions, differences among driving factors in two
and thus advance our understanding of continued behavioral contexts, provide the
knowledge sharing via the KMS. © 2008 Elsevier B.V. conceptual comparisons and preliminary
All rights reserved.(He and Wei, 2009) discussions, and thus advance our
understanding of continued knowledge
sharing via the KMS
Contribution :
Knowledge This paper investigates the appropriateness of knowledge Problem : Building on the theory of task-technology
management management system (KMS) designs for different fit (TTF), we argue that different KMS
systems and organizational knowledge processing challenges. designs are more effective for different
organizational Building on the theory of task-technology fit (TTF), we knowledge tasks
knowledge argue that different KMS designs are more effective for Solution :
processing different knowledge tasks. An exploratory field Methode : An exploratory field experiment was
challenges: A experiment was conducted in the context of Internet- conducted in the context of Internet-based
field experiment based knowledge sharing services to provide empirical knowledge sharing services to provide
43. support for our hypotheses. The results of our experiment 2009 empirical
show that a KMS designed to support the goal Result : The results of our experiment show that a
GENERATE is more appropriate for divergent type KMS designed to support the goal
knowledge problems because of its affordances for GENERATE is more appropriate for
iterative brainstorming processes. Conversely, for divergent type knowledge problems
convergent type knowledge processing challenges, a because of its affordances for iterative
KMS with the goal CHOOSE that supports the ability to brainstorming processes
clarify and to analyze is more effective. © 2009 Elsevier Contribution :
B.V. All rights reserved.(Hahn and Wang, 2009)
Examining the While several knowledge management systems' (KMS) Problem : Little research has been conducted to
dimensionality success measures have been developed in previous develop specific instruments for
and measurement studies, most of them focus on the measurement of measuring KMS success from the
of user-perceived knowledge use and performance of KMS. Little research perspective of KMS knowledge
knowledge and has been conducted to develop specific instruments for production
information measuring KMS success from the perspective of KMS Solution :
quality in the knowledge production. Thus, the objective of this study Methode : the objective of this study was to develop
KMS context was to develop an instrument for measuring user- an instrument for measuring user-
perceived knowledge and information quality (KIQ) of perceived knowledge and information
KMS from the side of knowledge production. In this quality (KIQ) of KMS from the side of
44. study, the characteristics of KMS were firstly analysed, 2009 knowledge production
and previous instruments for measuring information Result : an instrument for measuring the construct of
quality and KMS success then reviewed. Finally, an KIQ in the KMS context was developed
instrument for measuring the construct of KIQ in the and validated in terms of its psychometric
KMS context was developed and validated in terms of its properties. The proposed instrument will
psychometric properties. The proposed instrument will be be of value to researchers and practitioners
of value to researchers and practitioners interested in interested in designing, implementing,
designing, implementing, researching, and managing researching, and managing KMS
KMS. © CILIP.(Wang and Wang, 2009) Contribution :
Estrategia de This paper analyses, from a Knowledge-based View of Problem : the study tries to identify particular
gestion del the Firm, how companies formulate and implement their innovative postures in firms related to the
conocimiento y knowledge management strategies (KMS). Specifically, KMS that is developed and the existence
actitud we try to explore if certain specific KMS patterns exist as of differences in relation to the financial
innovadora en a function of the established objectives, knowledge performance achieved by these
empresas de management tools that are used by the company, and the Solution :
Castilla-La importance that it is given to certain strategic Methode : we try to explore if certain specific KMS
45. Mancha. Un implementation aspects. Moreover, the study tries to 2010 patterns exist as a function of the
estudio identify particular innovative postures in firms related to established objectives, knowledge
exploratorio the KMS that is developed and the existence of management tools that are used by the
differences in relation to the financial performance company, and the importance that it is
achieved by these. A questionnaire was sent to a set of given to certain strategic implementation
companies from the region of Castilla-La Mancha (Spain) aspects
in order to carry out the empirical study. The results of the Result : The results of the study show the existence of
study show the existence of significant differences in significant differences in relation to the
relation to the way that KMS are designed and way that KMS are designed and
implemented, as well as divergences in innovative implemented, as well as divergences in
postures and financial performance in these firms. © 2010 innovative postures and financial
Academia Europea de Dirección y Economía de la performance in these firms.
Empresa.(Donate Manzanares and Guadamillas Gómez, Contribution :
2010)
A fuzzy inference Knowledge management has become a very important Problem : One of the challenges that will be faced by
system approach role in enterprises business process. Regarding to the enterprises in KMS implementation is the
for knowledge effective and efficiency of knowledge management evaluation and selection an appropriate
management system (KMS) implementation, information technology knowledge management tools (KMT).
tools evaluation (IT) or tools to support KMS can be a successful factor. Solution :
One of the challenges that will be faced by enterprises in Methode : This paper proposed fuzzy inference system
KMS implementation is the evaluation and selection an (FIS) approach to solve the problem in
appropriate knowledge management tools (KMT). KMT evaluating knowledge management tools
evaluation is decision making process that consists with Result : Our aim is to produce useful decision model
the multiple-criteria. The prior methods have been such as capable to be applied in many
developed based on multiple-criteria. However, these different environments of enterprise,
46. methods are still lack capable to deal with the human 2010 reduce time-consuming calculations and
judgment, uncertainty and different purchasing policy in be able to handle multiple conflicting
every enterprise. This paper proposed fuzzy inference criteria.
system (FIS) approach to solve the problem in evaluating Contribution :
knowledge management tools. Our aim is to produce
useful decision model such as capable to be applied in
many different environments of enterprise, reduce time-
consuming calculations and be able to handle multiple
conflicting criteria. We believe that the system shown can
deal with the problem faced by enterprise in knowledge
management tools evaluation before implementing the
KMS. © 2010 IEEE.(Murni H and Budiarto, 2010)
Profiting from Although many organizations are implementing Problem : whether KMS use can improve individual
knowledge knowledge management systems (KMS), there is little performance, and how time and
management: The empirical evidence about whether KMS use can improve experience influence the value derived
47. impact of time individual performance, and how time and experience 2011 from KMS use
and experience influence the value derived from KMS use. Using Solution :
hierarchical linear modeling (HLM) statistical analysis,
we examined the impact of using a codification-based
KMS on the sales performance of 2,154 sales Methode : Using hierarchical linear modeling (HLM)
representatives in a pharmaceutical firm over a 24-month statistical analysis, we examined the
period. We found that KMS had significant positive impact of using a codification-based KMS
impacts on individual performance and that these Result : We found that KMS had significant positive
performance benefits grew over time. Moreover, impacts on individual performance and
experience moderated the relationship between KMS use that these performance benefits grew over
and individual performance. Knowledge workers with time. Moreover, experience moderated the
more experience were able to more quickly absorb and relationship between KMS use and
apply the knowledge from the KMS than were those with individual performance. Knowledge
less experience, who took longer to benefit from KMS workers with more experience were able to
use. However, over time experience played a diminishing more quickly absorb and apply the
role in leveraging performance gains from KMS use, and knowledge from the KMS than were those
knowledge workers with less experience eventually with less experience, who took longer to
derived similar performance benefits as those of their benefit from KMS use
more experienced counterparts. © 2011 INFORMS.(Ko Contribution :
and Dennis, 2011)
KMS innovation This study documents the adoption and diffusion of a Problem : This study documents the adoption and
diffusion at knowledge management system (KMS), known as AXIS. diffusion of a knowledge management
company X With 15% active users at present, the organization faces a system (KMS), known as AXIS
gap which knowledge management specialists are trying Solution :
to bridge. The grounded theory based study found 12 Methode : The grounded theory based study found 12
variables as a result, which can prove useful in stimulating variables as a result, which can prove
48. employees adopting KMS to go online and share. In 2011 useful in stimulating employees adopting
addition, the identification of employees according to the KMS to go online and share
innovation adopter spectrum will help company X reach Result : In addition, the identification of employees
its KMS goals. © 2011 IEEE.(Matayong and Mahmood, according to the innovation adopter
2011b) spectrum will help company X reach its
KMS goals
Contribution :
The role of trust In this study, we examine trust in information Problem : we examine trust in information
in postadoption technology's (IT) relationship with postadoption technology's (IT) relationship with
IT exploration: exploration of knowledge management systems (KMS). postadoption exploration of knowledge
49. An empirical We introduce and distinguish between trust in IT and trust 2011 management systems (KMS).
examination of in IT support staff as object-specific beliefs that influence Solution :
knowledge technology's infusion into organizations. We suggest that Methode : We suggest that these object-specific
these object-specific beliefs' influence on intention to beliefs' influence on intention to explore
management explore KMS is mediated by behavioral beliefs about IT KMS is mediated by behavioral beliefs
systems (e.g., perceived usefulness and perceived ease of use). To about IT (e.g., perceived usefulness and
test the model, we completed two studies. Study 1 perceived ease of use).
examined users perceptions of a knowledge portal. Study Result : Across studies, our analysis suggests that trust
2 examined IT professionals perceptions of KMS. Across in IT exerts direct effects on behavioral
studies, our analysis suggests that trust in IT exerts direct beliefs leading to intentions to explore
effects on behavioral beliefs leading to intentions to KMS. Further, when compared to trust in
explore KMS. Further, when compared to trust in IT IT support, we found that trust in IT played
support, we found that trust in IT played a more central a more central role in shaping behavioral
role in shaping behavioral beliefs leading to exploration beliefs leading to exploration of IT.
of IT. Implications for research and practice are offered. Implications for research and practice are
© 2006 IEEE.(Thatcher et al., 2011) offered
Contribution :
KMS innovation Today, Oil and Gas industry are at a cross road of Problem : many organizations are still facing with
decision making: overcoming their knowledge deficit by implementing some difficulties and challenges related to
The case study of knowledge management system (KMS). However, at this its adoption
oil and gas stage, many organizations are still facing with some Solution :
industry in difficulties and challenges related to its adoption. As Methode : This study seeks to identify the types of
Malaysia decision making is one of the factors for individual in innovation decision according to Rogers'
organizations to adopt the system. This study seeks to (1995) innovation diffusion theory
50. identify the types of innovation decision according to 2011 Result : The company of this case study faces with
Rogers' (1995) innovation diffusion theory. The company KMS adoption which only 15% active
of this case study faces with KMS adoption which only users at present. The identified innovation
15% active users at present. The identified innovation decision from the result could prove useful
decision from the result could prove useful in in understanding the employees' decision
understanding the employees' decision making and also making and also give the possibility to
give the possibility to help company reaches its KMS help company reaches its KMS goals
goals. © 2011 IEEE.(Matayong and Mahmood, 2011a) Contribution :
Knowledge Knowledge management system (KMS) is emerging as a Problem : how to improve the success rate for adopting
management powerful source of competitive advantage, and plays an a KMS becomes important
system adoption: important role in managing an organisational knowledge. Solution :
Exploring the Therefore, how to improve the success rate for adopting a Methode : This study applies a technology acceptance
51. 2011
effects of KMS becomes important. This study applies a technology model as its theoretical framework.
empowering acceptance model as its theoretical framework. Critical Critical external variables, empowering
leadership, task- external variables, empowering leadership, task- leadership, task-technology fit (TTF) and
technology fit (TTF) and compatibility are proposed as
technology fit and significant contributors to KMS. To test the proposed compatibility are proposed as significant
compatibility model, data were collected through a questionnaire survey contributors to KMS
sent to IT managers of 500 large companies in Taiwan. Result : The results indicate that the perceptions of
The results indicate that the perceptions of usefulness, usefulness, ease-of-use and compatibility
ease-of-use and compatibility significantly affect significantly affect behavioural intention
behavioural intention. Empowering leadership, TTF and Contribution :
compatibility are significant predictors of perceived ease
of use (PEOU); however, perceived usefulness is only
influenced by compatibility and PEOU. Further, there is a
positive and significant relationship between TTF and
compatibility. Finally, this study also discusses the
implications for practitioners. © 2011 Taylor &
Francis.(Kuo and Lee, 2011)
Examining the Two important gaps exist in the information systems (IS) Problem : we address both of these gaps by
strategic alignment research. First, there is scant research on the considering the influence of organizational
alignment and potential of organizational culture, and specifically subcultures on the alignment of a specific
implementation subcultures to influence the strategic alignment of IS and IS-a knowledge management system
success of a organizations. Second, there is a dearth of literature that (KMS)-with organizational strategy
KMS: A considers the relationship between alignment and Solution :
subculture-based implementation success. In this paper, we address both of Methode : Our analysis demonstrates the important
multilevel these gaps by considering the influence of organizational roles played by three different subcultures-
analysis subcultures on the alignment of a specific IS-a knowledge enhancing, countercultural, and
management system (KMS)-with organizational strategy. chameleon-in the alignment of the KMS
Our analysis demonstrates the important roles played by Result : The analysis also underscores the
52. three different subcultures- enhancing, countercultural, 2011 complementary nature of the alignment
and chameleon-in the alignment of the KMS. The analysis and implementation literatures and
also underscores the complementary nature of the suggests that they should be used in
alignment and implementation literatures and suggests concert to explain the success of an IS
that they should be used in concert to explain the success Contribution :
of an IS. Drawing on our analysis, we build a subculture
model, which depicts the intersection of alignment and
implementation. From a managerial perspective, the
subculture model highlights three different approaches to
managing alignment and implementation. From a
theoretical perspective, our paper highlights the need for
IS alignment models to be modified, so that subunit-level
analyses are incorporated. It also illustrates that
organizations confront challenges of alignment and
implementation simultaneously rather than sequentially.
© 2011 INFORMS.(Ravishankar, Pan and Leidner, 2011)
Beyond This paper provides fieldwork evidence, which solidifies Problem : Our thesis is that the panopticon metaphor,
panopticism: On an emerging view in literature, regarding the limitations which conceives of the organization as a
the ramifications of the panoptical metaphor in informing meaningfully and bounded enclosure made up of divisible,
of surveillance in productively the analysis of contemporary surveillance observable and calculable spaces, is
a contemporary and control. Our thesis is that the panopticon metaphor, becoming less and less relevant in the age
professional which conceives of the organization as a bounded of contemporary surveillance technologies
setting enclosure made up of divisible, observable and calculable Solution :
spaces, is becoming less and less relevant in the age of Methode : Through a longitudinal socio-ethnographic
contemporary surveillance technologies. Through a study of the ramifications of surveillance
longitudinal socio-ethnographic study of the ensuing from the implementation of a
ramifications of surveillance ensuing from the computerized knowledge management
implementation of a computerized knowledge system (KMS) in a Parisian tax/law firm,
management system (KMS) in a Parisian tax/law firm, our our analysis points to the proliferation of
analysis points to the proliferation of lateral networks of lateral networks of surveillance having
53. 2011
surveillance having developed in the aftermath of developed in the aftermath of
implementation. In this complex and unstable implementation
constellation of rhizomatical controls, peers are involved Result : As a result, games of visibility
in scrutinizing the validity of one another's work, (exhibitionism), observation (voyeurism)
irrespective of the office's hierarchies and official lines of and secrecy (hiding one's work from the
specialization. As a result, games of visibility KMS) abound in the office. One of our
(exhibitionism), observation (voyeurism) and secrecy main conclusions is to emphasize the
(hiding one's work from the KMS) abound in the office. pertinence of apprehending control and
One of our main conclusions is to emphasize the surveillance from angles that take into
pertinence of apprehending control and surveillance from account the ambiguities, complexities and
angles that take into account the ambiguities, unpredictability of human institutions,
complexities and unpredictability of human institutions, especially in digitalized environments
especially in digitalized environments. © 2011 Elsevier Contribution :
Ltd.(Brivot and Gendron, 2011)
E-KMS: A KM Enterprise Resource Planning (ERP) is widely adoptable Problem : In the history of the ERP systems, its
Tool for technology by the organizations world-wide to grow their implementation has higher failure rates
54. 2012
Educational ERP business. In the same manner the educational institutes than the implementation of any other
System and Universities are also implementing the ERP systems
for their organizations to utilize their resources in the best application. Same rate of failures are also
way to achieve their goal and objective. In the history of realized in the higher education institutes
the ERP systems, its implementation has higher failure Solution :
rates than the implementation of any other application. Methode : ERP system was meant for manufacturing
Same rate of failures are also realized in the higher organization only but now it is adopted by
education institutes. ERP system was meant for all type of organizations, and higher
manufacturing organization only but now it is adopted by education institutes are one of them
all type of organizations, and higher education institutes Result : In this article we are focusing a module of
are one of them. There are hundreds of educations ERP Enterprise Knowledge Management
available in the market, but still there are higher failure system through which knowledge of the
rate and one can reduce this by integrating other faculty can be explored and their teaching
technology like Knowledge management (KM) with it. In can be improved which as a result can be
this article we are focusing a module of Enterprise helpful for the overall development of the
Knowledge Management system through which students
knowledge of the faculty can be explored and their Contribution :
teaching can be improved which as a result can be helpful
for the overall development of the students.(Kumar and
Gupta, 2012)
An agent-based Software maintenance (SM) environment is highly Problem : Software maintenance (SM) environment is
knowledge complex, knowledge-driven and collaborative. Therefore, highly complex, knowledge-driven and
management a Knowledge Management System (KMS) is critical to collaborative
system for provide an environment for sharing and sustaining Solution :
collaborative knowledge among members of SM community of Methode : Designing SCAT involves three major
software practice (CoP). Based on earlier works on KMS aspects: Multi Agent System (MAS)
maintenance framework for collaborative SM, an agent-based KMS design, Combined Ontology of SM and
environment: prototype system called SM Collaborative Agent Team Domain knowledge areas, and System
Design and (SCAT) is designed and developed, to assist maintainers design
55. 2012
evaluation to share information and perform their SM activities. The Result : For evaluation, SCAT was benchmark against
aims of this paper are to discuss the design of SCAT and another agent-based KMS prototype
to evaluate SCAT's success as a KMS tool. Designing Contribution :
SCAT involves three major aspects: Multi Agent System
(MAS) design, Combined Ontology of SM and Domain
knowledge areas, and System design. For evaluation,
SCAT was benchmark against another agent-based KMS
prototype. A survey was conducted to gauge the responses
of users and maintainers on the success of both KMS
tools, based on Wu & Wang KMS Success model. The
results of the survey are analyzed using Rasch rating-scale
model to determine if SCAT fares better than Rodriguez.
Based on t-test comparison on overall Rasch estimated
measures, SCAT KMS is slightly better than Rodriguez
KMS. Using Common Person Equating (CPE) plot,
SCAT are better than Rodriguez KMS in several key
areas. In future, SCAT could be enhanced to improve the
weak areas. © 2012 IEEE.(Nor et al., 2012)
Behavioral Firms can obtain competitive advantages from their Problem : Firms can obtain competitive advantages
intention employees' knowledge sharing behaviors. This paper from their employees' knowledge sharing
formation in presents a research model to examine the direct and behaviors
knowledge indirect effects of knowledge management systems Solution :
sharing: (KMS) quality, KMS self-efficacy, organizational climate Methode : This paper presents a research model to
Examining the and attitude on the intention to share knowledge in the examine the direct and indirect effects of
roles of KMS new product development process. The hypotheses are knowledge management systems (KMS)
quality, KMS tested on data collected from 134 major electronic quality, KMS self-efficacy, organizational
self-efficacy, and manufacturing firms in Taiwan, using partial least squares climate and attitude on the intention to
organizational regression. The results of the empirical study suggest that share knowledge in the new product
climate attitude is the key factor influencing intention to engage development process.
56. 2012
in knowledge sharing. The more a factor (such as KMS Result : The results of the empirical study suggest that
self-efficacy and organizational climate) positively attitude is the key factor influencing
contributes to attitude, the more the factor contributes to intention to engage in knowledge sharing
knowledge sharing. The findings provide useful insights Contribution :
into how organizations should encourage employees'
collaborative behaviors or activities so as to reinforce
KMS self-efficacy create a favorable organizational
climate that will in turn enhance attitude and intention to
engage in knowledge sharing leading to benefits for the
organization as a whole. © 2012 Elsevier Ltd. All rights
reserved.(Chen, Chuang and Chen, 2012)
Knowledge Knowledge Management System began to be applied in Problem : However, the problem is how can the
Management many big companies in Indonesia. However, the problem implementation of Knowledge
57. System's is how can the implementation of Knowledge 2012 Management System (KMS) really
Implementation Management System (KMS) really provides benefits in a provides benefits in a company which has
in a Company company which has different generations. different generations
with Different Implementation of KMS can be effective for a certain Solution :
Generations: A generation, but it may become ineffective for other Methode : Therefore, this study aimed to propose
Case Study generations, especially the older generation. Therefore, KMS strategies that can transfer
this study aimed to propose KMS strategies that can knowledge between “Baby Boomers” and
transfer knowledge between “Baby Boomers” and “Generation Y” in a company.
“Generation Y” in a company. The result of the study is Result : The result of the study is that the company
that the company may implement codification strategy for may implement codification strategy for
explicit knowledge and personalization strategies for tacit explicit knowledge and personalization
knowledge. Each generation main role in each process. strategies for tacit knowledge
The accuracy of these strategies will be challenged in Contribution :
future research with qualitative study.(Novianto and
Puspasari, 2012)
Carencias en los The importance of knowledge as a sustainable Problem : The importance of knowledge as a
sistemas de competitive advantage and the increasing development of sustainable competitive advantage and the
gestión del information technology (IT) have led to knowledge increasing development of information
conocimiento: management systems (KMS), facilitating and technology (IT) have led to knowledge
una revisión encouraging the processes of generation, codification and management systems (KMS), facilitating
bibliográfica transfer of knowledge in organizations. The interest of and encouraging the processes of
professionals, academics and researchers has been generation, codification and transfer of
growing for several years, to the point that it can be stated knowledge in organizations
that knowledge management is a topic on the rise. Solution :
Nonetheless, if we review their status in organizations, Methode : . The interest of professionals, academics
58. there are great difficulties in their implementation, 2012 and researchers has been growing for
difficulties that cover various aspects. Through a review several years, to the point that it can be
of the literature, this paper explores the present gaps in the stated that knowledge management is a
implementation of KMS. The results reflect the topic on the rise
dominance of a reductionist approach in this area, with a Result : if we review their status in organizations, there
focus on IT, revealing the need for a holistic approach, are great difficulties in their
guided by what makes sense in the organization.(Pinto- implementation, difficulties that cover
Prieto, Becerra-Ardila and Gómez-Flórez, 2012) various aspects. Through a review of the
literature, this paper explores the present
gaps in the implementation of KMS. The
Contribution :
Strategic To derive more business value from existing Problem : this paper examines the implementation of
59. alignment and organizational knowledge, many organizations seek to 2013 a KMS to show how social representations
misalignment of rely on strategically aligned knowledge management of four groups of users resulted in the
knowledge systems (KMS). However, as documented in prior misalignment of the KMS with the
management studies, they often underestimate the challenges about organizational strategy
systems: A social social interactions and users' perceptions in response to Solution : To derive more business value from existing
representation new information systems. Based on an interpretive case organizational knowledge, many
perspective study, this paper examines the implementation of a KMS organizations seek to rely on strategically
to show how social representations of four groups of users aligned knowledge management systems
resulted in the misalignment of the KMS with the (KMS).
organizational strategy. The social representation lens Methode : The social representation lens allows us to
allows us to interpret strategic alignment in terms of interpret strategic alignment in terms of
dynamic processes of anchoring and objectification that dynamic processes of anchoring and
aid individuals and groups to make sense of KMS objectification that aid individuals and
initiatives. The groups studied developed different groups to make sense of KMS initiatives
cognitive views of the KMS that ultimately led to a Result : The groups studied developed different
strategic misalignment. The key implication is that social cognitive views of the KMS that
interactions within and among groups shape KMS ultimately led to a strategic misalignment.
alignment with organizational strategy, thus elucidating The key implication is that social
the nature of system use. © 2013 M.E. Sharpe, Inc. All interactions within and among groups
rights reserved.(Dulipovici and Robey, 2013) shape KMS alignment with organizational
strategy, thus elucidating the nature of
system use
Contribution :
The review of Purpose: This paper reviews the current literature of Problem : The authors systematically review the
approaches to knowledge management systems (KMS) studies in literature according to the principle of
knowledge organizations. The authors systematically review the innovation studies approach, i.e. variance
management literature according to the principle of innovation studies and process approaches.
system studies approach, i.e. variance and process approaches. The Solution : This paper reviews the current literature of
purpose of this paper is to identify the current state of knowledge management systems (KMS)
KMS studies in organizations. By doing this, the way is studies in organizations
60. paved for the authors to find the research gaps, which 2013 Methode : Design/methodology/approach: Journal
would facilatively suggest the direction for future articles published within the period 2003-
research. The authors hope that this review will be 2013 were collected. The articles were
regarded as a source for those who share mutual interests sourced mainly from Emerald, Science
in KMS research and could stimulate further research Direct, IEEE, MIS Quarterly, as well as
being conducted in the area with different approaches in some other academic databases. The
the future. Design/methodology/approach: Journal search was conducted using such
articles published within the period 2003-2013 were keywords as "knowledge management
collected. The articles were sourced mainly from system" "knowledge repository"
Emerald, Science Direct, IEEE, MIS Quarterly, as well as "knowledge management tools" "system
some other academic databases. The search was for knowledge management" and
conducted using such keywords as "knowledge "knowledge-based system
management system" "knowledge repository" Result : The authors highlight the findings and provide
"knowledge management tools" "system for knowledge a critical review of the current approach, as
management" and "knowledge-based system". Findings: well as commenting on the traditional
It was found that the majority of KMS studies primarily theories that have been applied, unified,
pertain to adoption, diffusion, usage, and implementation, and modified for the studies of KMS in
which are fundamentally based on a variance approach. organizations. The authors also suggest
The studies based on a process approach, however, are some appropriate approaches to studying
found to be scarce and still lacking. The authors highlight KMS in organizations and future
the findings and provide a critical review of the current directions for further research in this field
approach, as well as commenting on the traditional Contribution : The authors hope that this review will
theories that have been applied, unified, and modified for be regarded as a source for those who share
the studies of KMS in organizations. The authors also mutual interests in KMS research and
suggest some appropriate approaches to studying KMS in could stimulate further research being
organizations and future directions for further research in conducted in the area with different
this field. Research limitations/implications: The paper approaches in the future.
has produced a certain result of review studies from the
existing literature during the period 2003-2013. However,
the review mainly focused on different approaches that
looked into the classification of study schemes and
theories being applied for research, while not focusing on
other aspects that may be relevant to the area of studies.
Originality/value: The result of this review highlights
some gaps in the literature in terms of findings and critical
observation of the theoretical and methodological
approaches to the research of KMS studies in
organizations. Directions for future research are
suggested. © Emerald Group Publishing
Limited.(Matayong and Mahmood, 2013)
Design and Today most colleges have web-based learning system to Problem : Traditional course-based learning confines
implement a keep a large number of course resources during higher knowledge to one course. But both
61. 2013
knowledge education process. However, these systems aiming to teachers and learners often require
management display course resources often neglect users' knowledge
system to support management requirement. Traditional course-based extracting useful knowledge from course
web-based learning confines knowledge to one course. But both for themselves.
learning in higher teachers and learners often require extracting useful Solution : this paper designed and implemented a
education knowledge from course for themselves. Besides, with knowledge management system (KMS-
development of mobile technology, learning with THU) to support knowledge service for
convenient devices was required by college students. Tsinghua Web School (THU-WS), which
Lack of knowledge services and limited clients constrict is a web-based learning platform of
the development of web-based learning. Taking Tsinghua Tsinghua
University as a typical case and according to the Methode : KMS-THU focuses on knowledge
knowledge management theory, this paper designed and management by people and also abstracts
implemented a knowledge management system (KMS- distinctive knowledge services for courses.
THU) to support knowledge service for Tsinghua Web With campus cloud service and varies
School (THU-WS), which is a web-based learning mobile clients, it brings a ubiquitous
platform of Tsinghua. KMS-THU focuses on knowledge learning style to optimize the learning
management by people and also abstracts distinctive experience
knowledge services for courses. With campus cloud Result : Besides illustrating design of knowledge
service and varies mobile clients, it brings a ubiquitous service and framework of KMS for web-
learning style to optimize the learning experience. based learning, this paper set forth the
Besides illustrating design of knowledge service and technical details for KMS-THU
framework of KMS for web-based learning, this paper set implementation
forth the technical details for KMS-THU implementation. Contribution :
© 2013 The Authors.(Peng, Jiang and Zhang, 2013)
Innovating A business school declares its strategy as becoming a Problem : Can OB serve as the platform to ensure the
strategically in leading European institution. As main vehicle for survival of IS/KMS?
information and achieving recognition is the implementation of a top- Solution : We argue that selecting a few academic
knowledge down strategy naming five academic fields as key - (a) areas as a strategy is dysfunctional. We
management: finance, (b) economics, (c) marketing, (d) law, also found that OB is not very actively
Applications of accounting, and auditing, and (e) organizational behavior employed in research, be it positioning,
organizational (OB). Top management allocates resources for research, theory, research model, analysis, or
62. 2013
behavior theory academic activities, and positions to these five discussion
strategically chosen areas. Academic areas that are not Methode : research excellence, and student
strategically named must generate their own income environment
through educational programs and research grants. Can Result : we found no other business school
OB serve as the platform to ensure the survival of formulating a strategy along these lines;
IS/KMS? In our analysis, we found no other business dominating strategic themes are
school formulating a strategy along these lines; internationalization.
dominating strategic themes are internationalization, Contribution :
research excellence, and student environment. No
academic field is singled out as strategic. We argue that
selecting a few academic areas as a strategy is
dysfunctional. We also found that OB is not very actively
employed in research, be it positioning, theory, research
model, analysis, or discussion. Hence, we do not find that
OB offers any theorizing help to IS/KMS - this in contrast
to innovation and change theories, for which we propose
an framework as a means of defining IS/KMS research
projects. © 2013 Elsevier Ltd. All rights reserved.(Larsen
and Olaisen, 2013)
Exploring This research aimed to examine importance and influence Problem : This research aimed to examine importance
importance of of environmental factors (mainly from institutional theory and influence of environmental factors
environmental perspective) on adoption of KMS in the context of Saudi (mainly from institutional theory
factors for Arabian public sector. Data collected from a survey of perspective) on adoption of KMS in the
adoption of 352 employees from various public sector organisations, context of Saudi Arabian public sector
knowledge was utilised to perform a number of analyses which led to Solution : Data collected from a survey of 352
management illustrate that the coercive pressure not just directly affects employees from various public sector
systems in saudi behavioural intention but also exert indirect effect on it organisations, was utilised to perform a
arabian public via mimetic pressure construct. Coercive pressure along number of analyses which led to illustrate
sector with normative pressure and external IS support that the coercive pressure not just directly
organisations determines the strength of mimetic pressure. Findings affects behavioural intention but also exert
63. also indicate that mimetic pressure along with coercive 2013 indirect effect on it via mimetic pressure
pressure significantly influences behavioural intention to construct
adopt KMS in Saudi Arabian public sector organisations. Methode : Coercive pressure along with normative
The paper also outlines contribution, limitations and pressure and external IS support
future research directions emerging from this research. determines the strength of mimetic
Copyright © 2013, IGI Global.(Alatawi, Williams and pressure
Dwivedi, 2013) Result : Findings also indicate that mimetic pressure
along with coercive pressure significantly
influences behavioural intention to adopt
KMS in Saudi Arabian public sector
organisations. The paper also outlines
contribution, limitations and future
research directions emerging from this
research
Contribution :
Practicing The knowledge-based theory of the firm suggests that Problem : Many organizations are developing
Knowledge knowledge is the organizational asset that enables information systems designed specifically
Management sustainable competitive advantage in hypercompetitive to facilitate the sharing and integration of
System environments. The emphasis on knowledge in today's knowledge. Such systems are referred to as
organizations is based on the assumption that barriers to Knowledge Management System (KMS).
the transfer and replication of knowledge endow it with Solution : The current study provides an analysis of
strategic importance. Many organizations are developing current practices and outcomes of KMS
information systems designed specifically to facilitate the and the nature of KMS as they are evolving
sharing and integration of knowledge. Such systems are in organizations
referred to as Knowledge Management System (KMS). Methode : theory of the firm suggests that knowledge
64. 2013
The current study provides an analysis of current practices Result : The findings suggest that interest in KMS
and outcomes of KMS and the nature of KMS as they are across a variety of industries is very high,
evolving in organizations. The findings suggest that the technological foundations are varied,
interest in KMS across a variety of industries is very high, and the major concerns revolve around
the technological foundations are varied, and the major achieving the correct amount and type of
concerns revolve around achieving the correct amount accurate knowledge and garnering support
and type of accurate knowledge and garnering support for for contributing to the KMS
contributing to the KMS. Implications for practice and Contribution : Implications for practice and suggestions
suggestions for future research are drawn from the study for future research are drawn from the
findings.(Singh, 2013) study findings
Examining the Drawing upon innovation diffusion theory and the Problem : empirically investigates the differential
factors organizational capability literature, this study empirically influence of three contextual variables
influencing investigates the differential influence of three contextual (organizational readiness, expected
knowledge variables (organizational readiness, expected benefits, benefits, and organizational learning
management and organizational learning capability) on knowledge capability) on knowledge management
system adoption management system (KMS) adoption (or continue-to-use) system (KMS) adoption (or continue-to-
65. and continuance decisions. Utilizing data collected from 220 senior 2013 use) decisions
intention executives in large Taiwanese firms, various relationships Solution :
in the research model are tested using partial least squares Methode : Utilizing data collected from 220 senior
analysis. The results indicate that organizational executives in large Taiwanese firms,
readiness, expected benefits, and organizational learning various relationships in the research model
capability influence KMS adoption (or continue-to-use) are tested using partial least squares
intention. Additionally, this study finds that the analysis.
relationship between organizational readiness and KMS Result : The results indicate that organizational
adoption (or continuance) intention is greater for potential readiness, expected benefits, and
adopters than for current adopters. Theoretically, this organizational learning capability
study provides a model capable of understanding the influence KMS adoption (or continue-to-
determinants of KMS adoption (or continue-to-use) use) intention Additionally, this study
across potential and current adopters. From the finds that the relationship between
managerial perspective, the findings should provide organizational readiness and KMS
valuable guidelines to companies potentially wishing to adoption (or continuance) intention is
adopt KMS by overcoming potential obstacles, and thus greater for potential adopters than for
maximizing the benefits during the pre-adoption and post- current adopters.
adoption stages. © 2013 Operational Research Society. Contribution : From the managerial perspective, the
All rights reserved.(Lin, 2013) findings should provide valuable
guidelines to companies potentially
wishing to adopt KMS by overcoming
potential obstacles, and thus maximizing
the benefits during the pre-adoption and
post-adoption stages
Knowledge Knowledge sharing is a difficult task for most Problem : Knowledge sharing is a difficult task for
sharing and organizations, and there are many reasons for this. In this most organizations, and there are many
knowledge article, we propose that the nature of the knowledge reasons for this. In this article
management shared and an individual's social network influence Solution : We surveyed employees of a workman's
system employees to find more value in person-to-person compensation board in Canada and used
avoidance: The knowledge sharing, which could lead them to bypass the social network analysis and hierarchical
role of knowledge codified knowledge provided by a knowledge linear modeling to analyze the data
type and the management system (KMS). We surveyed employees of Methode : which could lead them to bypass the
social network in a workman's compensation board in Canada and used codified knowledge provided by a
66. bypassing an social network analysis and hierarchical linear modeling 2013 knowledge management system (KMS)
organizational to analyze the data. The results show that knowledge Result : The results show that knowledge complexity
knowledge complexity and knowledge teachability increased the and knowledge teachability increased the
management likelihood of finding value in person-to-person likelihood of finding value in person-to-
system knowledge transfer, but knowledge observability did not. person knowledge transfer, but knowledge
Contrary to expectations, whether the knowledge was observability did not. Contrary to
available in the KMS had no impact on the value of expectations, whether the knowledge was
person-to-person knowledge transfer. In terms of the available in the KMS had no impact on the
social network, individuals with larger networks tended to value of person-to-person knowledge
perceive more value in the person-to-person transfer of transfer. In terms of the social network,
knowledge than those with smaller networks. © 2013 individuals with larger networks tended to
ASIS&T.(Brown et al., 2013) perceive more value in the person-to-
person transfer of knowledge than those
with smaller networks
Contribution :
Investigating key The important of KMS could not be denied in this Problem : The important of KMS could not be denied
success factors in competitive era especially when the organization has to in this competitive era especially when the
adopting focus on their sustainability and to remain competitive organization has to focus on their
knowledge advantage. The KMS can be considered as a pond of sustainability and to remain competitive
management knowledge in the respective organization whereby the advantage
system accessible of the knowledge is in the right place, right Solution : The KMS can be considered as a pond of
time and by the right person. The adoption of KMS could knowledge in the respective organization
assist the organization to maintain and improve their whereby the accessible of the knowledge
productivity. In order to successfully adopting and is in the right place, right time and by the
implementing KMS, the identification of the key success right person
factors in the respective environment and population is Methode : The adoption of KMS could assist the
important to ensure that the core factors have been organization to maintain and improve their
tackled. Most of the studies have elaborated thoroughly productivity
on the successful factors in implementing knowledge Result : In order to successfully adopting and
management as a whole but only few has discussed implementing KMS, the identification of
67. mainly on KMS implementation. This study provides 2013 the key success factors in the respective
empirical evidence in the key success factors of adopting environment and population is important
and implementing KMS in the Malaysian context. There to ensure that the core factors have been
were 83 valid responses went for data analysis to perform tackled
the reliability and factor loading. Results derived from the Contribution : There were 83 valid responses went for
analysis show that the limitations to current KMS, data analysis to perform the reliability and
inhibitors in terms of infrastructure and reluctance factor loading. Results derived from the
attitude and strategies have positively correlated with the analysis show that the limitations to
successful of KMS implementation. These findings can current KMS, inhibitors in terms of
be one of the insights to the organizations to embark on infrastructure and reluctance attitude and
the strategies and guidelines prior to adopting the KMS. strategies have positively correlated with
© IDOSI Publications, 2013.(Noordin, Othman and the successful of KMS implementation.
Zakaria, 2013) These findings can be one of the insights
to the organizations to embark on the
strategies and guidelines prior to adopting
the KMS
Knowledge We examined the behavior of knowledge seekers and Problem : The system has two selection mechanisms,
seekers' and contributors to an internal Knowledge Management based on semantic algorithms and user
contributors' System (KMS) in a multinational organization. The ratings.
reactions to system has two selection mechanisms, based on semantic Solution :
recommendation algorithms and user ratings. The first utilizes an algorithm Methode : Building on appraisal theory, we found that
mechanisms in to 'measure' the quality of knowledge contributions and knowledge seekers and contributors
knowledge ranks them accordingly, while the second averages the reacted differently to the two mechanisms
management ratings that knowledge items receive from KMS users. Result : Our study adds to the existing KMS literature
systems Building on appraisal theory, we found that knowledge by investigating knowledge seekers' and
seekers and contributors reacted differently to the two contributors' reactions to the two different
mechanisms. The rating-based rankings positively knowledge recommendation mechanisms,
influenced knowledge seekers' tendency to access, and recommends that managers
comment on, and spread the knowledge shared in the understand the importance of
KMS, while the algorithm-based ranking positively implementing algorithm-based rankings in
68. influenced knowledge contributors' to continue sharing 2013 their KMS as well as the simpler and more
knowledge via the system. Moreover, shorter (or longer) commonly adopted rating-based ranking
time delay between the time that the knowledge was Contribution :
shared and the time when knowledge contributors
received their first comments seemed to positively (or
negatively) influence the contributors' tendency to
continue sharing knowledge via the KMS. Our study adds
to the existing KMS literature by investigating knowledge
seekers' and contributors' reactions to the two different
knowledge recommendation mechanisms, and
recommends that managers understand the importance of
implementing algorithm-based rankings in their KMS as
well as the simpler and more commonly adopted rating-
based ranking. © 2013 Elsevier B.V.(Sutanto and Jiang,
2013)
An evaluation of Purpose – This paper aims to evaluate a range of best Problem : Each tool was assessed against an evaluative
knowledge practice knowledge management (KM) ideas used to framework designed to test criticisms of
management manage knowledge resources. In total, four KM toolkits KM: strategy, implementation and
69. tools: Part 1 – and 16 KM tools were tested over a five-year period 2014 performance
managing (2008-2013), as part of a large-scale longitudinal change Solution : This paper aims to evaluate a range of best
knowledge project. Each tool was assessed against an evaluative practice knowledge management (KM)
resources framework designed to test criticisms of KM: strategy, ideas used to manage knowledge resources
implementation and performance. The results provide Methode : Design/methodology/approach – The case
empirical evidence about which KM tools work and study organization participating in the
which do not and why, and outcomes for practitioners, study was selected because it was a
researchers and consultants. knowledge-intensive organization, with an
Design/methodology/approach – The case study ageing workforce
organization participating in the study was selected Result : The results provide empirical evidence about
because it was a knowledge-intensive organization, with which KM tools work and which do not
an ageing workforce. An invitation and cover letter and why, and outcomes for practitioners,
explaining the study were sent via email to all 150 researchers and consultants
engineering and technical staff at the case study Contribution :
organization. Therefore, the entire population was
included in the study. Respondents were asked to attend
training workshops. Following each workshop,
respondents were asked to complete feedback in the form
of learning journals and to be involved in work-place
based trials of the KM tools. Both management and staff
participated in the project.
Findings – The results provide empirical evidence that
KM can be used to manage knowledge resources. The
highest rating toolkit was knowledge strategy, followed
by knowledge measurement. The most value was created
by using KM to introduce objectivity into future thinking
(future capability requirements) and decisions when
filling competency gaps (sourcing). The results tended to
support criticism that KM is difficult to implement and
identified the main barriers as participation located at the
operational action research level, i.e. how do we make this
work? Evidence that KM works was found in progress
towards learning organization capacity and in practical
outcomes.
Research limitations/implications – The action research
cycle and learning flows provide opportunities to examine
barriers to KM implementation. The research also
presents opportunities for further research to examine the
findings in other organizational and industry settings, for
example, the relationship between the KM toolkits and
organizational change and performance, presents an
important area for further research. Researchers might
also consider some of the toolkits which rated poorly, e.g.
knowledge creation (KC), and challenge these findings,
perhaps selecting different KC tools for testing. The paper
has limitations. It is based on a single case study
organization, offset, to some degree, by the longitudinal
nature of the empirical evidence. It is ambitious, and the
findings may be controversial. However, the depth of the
study and its findings provide rare longitudinal empirical
evidence about KM, and the results should be useful for
practitioners, researchers and consultants.
Practical implications – There are many critics of KM. It
has been described as overwhelmingly optimistic and
managerial rhetoric; that its claims are false; and that
many KM initiatives fail and, therefore, it does not create
value for the firm, and its return on investment is unlikely.
There is a shortage of empirical studies demonstrating an
actual connection between KM and organizational
performance. Despite widespread interest and growth in
investment by practitioners and growth in research, KM
needs validation to give people confidence in its value and
some of the problems associated with implementation.
This paper provides rare empirical evidence gathered
from a five-year (2008-2013) large-scale longitudinal
change project to address this gap. For practitioners, the
research findings provide management with an evaluative
framework to use when making decisions regarding KM.
Originality/value – Much of the previous research on this
topic looks at specific KM tools only, and often at one
point in time. This study examined a wide range of best-
practice KM tools as part of an integrated set of KM
systems, launched at the same time and studied over five
years. The study did not examine what the case study does
in terms of KM. Instead, it deliberately introduced tools
which were new to the case study organization. The
results provide practical outcomes in terms of the
effectiveness of KM when introduced to an organization
as a system of integrated tools, and what happens in the
five years that follow.(Massingham, 2014)
Understanding Little investigations have been made to examine the effect Problem : Researchers generally assess KMS by
Knowledge of employees' intention to share knowledge on frequency of use, disregarding system
Management Knowledge Management Systems' (KMS) use, lack of impact on employees' performance,
System contribution from users has been listed as a failure factor despite its impact on the system's long-
antecedents of for KMS. Researchers generally assess KMS by term success.
performance frequency of use, disregarding system impact on Solution : This paper contributes to KMS research by
impact: employees' performance, despite its impact on the extending Task Technology Fit (TTF), a
Extending the system's long-term success. This paper contributes to model which is widely employed to study
Task-technology KMS research by extending Task Technology Fit (TTF), KMS, with the intention to share
Fit Model with a model which is widely employed to study KMS, with knowledge construct, in investigating the
intention to share the intention to share knowledge construct, in determinants of KMS performance impact
knowledge investigating the determinants of KMS performance Methode : KMS research by extending Task
construct impact. The paper starts with exploratory study, where Technology Fit (TTF),
interviews were conducted with a sample of KM users to Result : The paper starts with exploratory study, where
explore possible constructs. In light of the interview interviews were conducted with a sample
results, a research hypothetical model was built of KM users to explore possible
70. 2015
integrating system and task characteristics constructs of constructs. In light of the interview results,
TTF model. To validate the model, a survey was then a research hypothetical model was built
conducted with 95 administration and technical staff of integrating system and task characteristics
different managerial levels, for two different Knowledge constructs of TTF model. To validate the
Management Systems in two organizations. Intention to model, a survey was then conducted with
share knowledge, task characteristics, perceived Task 95 administration and technical staff of
Technology Fit, KMS characteristics, and utilization were different managerial levels, for two
found to have substantial influences on KMS different Knowledge Management
performance impact. Among the key factors, intention to Systems in two organizations. Intention to
share knowledge was found to be especially important as share knowledge, task characteristics,
it positively and significantly affects perceived Task perceived Task Technology Fit, KMS
Technology Fit, utilization, and KMS performance characteristics, and utilization were found
impact. The suggested integrated model helps for better to have substantial influences on KMS
understanding of KMS from the perspective of users' performance impact
motivation, system design, and tasks. This paper Contribution : The suggested integrated model helps
contributes-with academic and practical implications for for better understanding of KMS from the
KMS researchers, developers, and managers.(El Said, perspective of users' motivation, system
2015) design, and tasks. This paper contributes-
with academic and practical implications
for KMS researchers, developers, and
managers.
Methodologies Purpose – This paper aims to provide a criteria-based Problem : Findings – It was demonstrated that the
for developing evaluation framework for assessing knowledge proposed evaluation framework is detailed
knowledge management system (KMS) development methodologies. and comprehensive enough to reveal the
management Design/methodology/approach – The evaluation criteria strengths and weaknesses of KMS
systems: An have been elicited based on the features expected from a development methodologies. It was also
evaluation successful KMS. Furthermore, a number of prominent revealed that even though the evaluated
framework KMS development methodologies have been scrutinized methodologies possess certain strong
based on the proposed evaluation framework. Findings – features, they suffer from several
It was demonstrated that the proposed evaluation shortcomings that need to be addressed.
framework is detailed and comprehensive enough to Solution : This paper aims to provide a criteria-based
reveal the strengths and weaknesses of KMS development evaluation framework for assessing
methodologies. It was also revealed that even though the knowledge management system (KMS)
evaluated methodologies possess certain strong features, development methodologies.
they suffer from several shortcomings that need to be Methode : a number of prominent KMS development
addressed. Research limitations/implications – The methodologies have been scrutinized
71. evaluation framework has not been applied to all existing 2015 based on the proposed evaluation
KMS development methodologies; however, the framework.
evaluation does cover the most comprehensive Result : The results of this research can be used for the
methodologies which exist in the research context. following purposes: organizational goal-
Practical implications – The results of this research can be based selection of KMS development
used for the following purposes: organizational goal- methodologies, evolution of existing KMS
based selection of KMS development methodologies, development methodologies and
evolution of existing KMS development methodologies engineering of tailored-to-fit KMS
and engineering of tailored-to-fit KMS development development methodologies
methodologies. Originality/value The proposed
evaluation framework provides a comprehensive and Contribution : The evaluation framework has not been
detailed set of criteria for assessing general, area-specific applied to all existingKMS development
and context-specific features of KMS development methodologies; however, the evaluation
methodologies. KMS developers can select the does cover the most comprehensive
methodology which best fits their requirements based on methodologies which exist in the research
the evaluation results. Furthermore, method engineers can context.
extend existing methodologies or engineer new ones so as
to satisfy the specific requirements of the project at
hand.(Dehghani and Ramsin, 2015)
A novel process- Organizations require empowered Information Systems Problem : Organizations require empowered
based KMS (IS) and Knowledge Management Systems (KMS) to Information Systems (IS) and Knowledge
success support several user's knowledge-tasks and decision- Management Systems (KMS) to support
framework making responsibilities. Gradually, some KMS several user's knowledge-tasks and
empowered by applications founded on Artificial Intelligence and decision-making responsibilities.
ontology learning semantic technology (ontology-based) have emerged to Solution : some KMS applications founded on
technology accomplish more suitable KMS under appropriate quality Artificial Intelligence and semantic
levels. In parallel, the previous IS/KMS success technology (ontology-based) have
frameworks commonly used to evaluate the demanded emerged to accomplish more suitable
quality levels are just based on taxonomy of quality KMS under appropriate quality levels. In
dimensions. In this work, we have suggested a novel parallel, the previous IS/KMS success
Process-based KMS Success Framework which is frameworks commonly used to evaluate
enhanced by Ontology Learning technology. Thus, this the demanded quality levels are just based
new framework is based on a rationale combination of on taxonomy of quality dimensions
some quality and user dimensions of prior KMS Success Methode : we have suggested a novel Process-based
72. 2015
Frameworks that are reinforced by a systemic hierarchy KMS Success Framework which is
of Knowledge processes and their cyclical behaviour. enhanced by Ontology Learning
Concretely, we propose a new KMS success framework technology.
that makes the best of the Ontology Learning (OL) Result : A knowledge engineering case study has been
technology to enhance the associated knowledge-process included to illustrate the systemic
performance of this kind of KMS. A knowledge enhancement and the results for the OL
engineering case study has been included to illustrate the application under a specific domain using
systemic enhancement and the results for the OL this novel framework. The OL
application under a specific domain using this novel methodological resources (MRs) such as
framework. The OL methodological resources (MRs) methods, techniques, and tools used to
such as methods, techniques, and tools used to introduce introduce changes and to reach an
changes and to reach an empowered KMS empowered KMS implementation have
implementation have been completed by applying an OL been completed by applying an OL
methodology.(Gil Herrera and Martin-Bautista, 2015) methodology
Contribution :
From Purpose – This paper aims to examine the complexities Problem : the complexities emerging in the attempts to
73. implementation emerging in the attempts to develop a sophisticated IT- 2015 develop a sophisticated IT-based
to appropriation: based knowledge management system (KMS) for sharing
understanding knowledge. Using actor-network theory, the authors knowledge management system (KMS)
knowledge conceptualise this as continuous processes of translation, for sharing knowledge.
management whereby heterogeneous human and non-human (e.g. Solution : Using actor-network theory, the authors
system technologies, methods and plans) elements are drawn conceptualise this as continuous processes
development and together and mobilised to produce stable networks of translation, whereby heterogeneous
introduction as a through associations between them. human and non-human (e.g. technologies,
process of Design/methodology/approach – The case study method methods and plans) elements are drawn
translation was adopted using a narrative approach that studies the together and mobilised to produce stable
ways of organising work in organisations. Shadowing, networks through associations between
field notes, diary studies and participant observation were them.
the main data collection methods used. Findings – The Methode : Design/methodology/approach – The case
development and introduction of a KMS is a contingent study method was adopted using a
and local process shaped by messy translations whereby narrative approach that studies the ways of
the original idea, human and other non-human elements organising work in organisations
are reconfigured. By considering humans and non- Result : The development and introduction of a KMS
humans symmetrically, the intended and unintended is a contingent and local process shaped by
actions, and the role of unexpected events, this approach messy translations whereby the original
overcomes the deterministic view of human nature of the idea, human and other non-human
conventional KMS approaches. Research elements are reconfigured. By considering
limitations/implications – The development and humans and non-humans symmetrically,
introduction of a KMS is a contingent and local process the intended and unintended actions, and
shaped by messy translations whereby the original idea, the role of unexpected events, this
human and other non-human elements are reconfigured. approach overcomes the deterministic
By considering humans and non-humans symmetrically, view of human nature of the conventional
the intended and unintended actions, and the role of KMS approaches.
unexpected events, this approach overcomes the Contribution : The development and introduction of a
deterministic view of human nature of the conventional KMS is a contingent and local process
KMS approaches. Practical implications – The translation shaped by messy translations whereby the
approach helps practitioners to consider their taken-for- original idea, human and other non-human
granted assumptions about people, machines and the elements are reconfigured. By considering
associations among them. This assists practitioners to humans and non-humans symmetrically,
uncover emerging conflicting issues between human and the intended and unintended actions, and
machines, among machines and among humans. the role of unexpected events, this
Furthermore, this allows practitioners to recognise the approach overcomes the deterministic
different identities humans and non-humans take, view of human nature of the conventional
overtime, as a result of emerging associations. KMS approaches. Practical implications –
Originality/value – The originality of this paper lies in the The translation approach helps
use of alternative conceptual lenses to understand KMS practitioners to consider their taken-for-
development and introduction as processes of translation. granted assumptions about people,
Additionally, rather than exploring the success stories, it machines and the associations among
focuses on a failed attempt to introduce a KMS.(Diedrich them.
and Guzman, 2015)
Knowledge Knowledge is a fluid mix of framed experience, values, Problem : When that key individual leave
Management contextual information, and expert insight that provides a organization, knowledge will disappear
System framework to create value in organization and give and the competitive advantage of the
Implementation competitive advantage. When that key individual leave organization will be lost
Readiness organization, knowledge will disappear and the Solution : In the implementation of Knowledge
Measurement in competitive advantage of the organization will be lost. Management System, organization
PDII LIPI Based Knowledge Management System (KMS) is information requires significant amount of
on People and system that applied to manage organizational knowledge arrangement such as organization structure
Organizational by supporting and enhancing the organizational process and people
Structure Factors of knowledge creation, storage/retrieval, transfer and Methode : Knowledge Management System (KMS) is
application. In the implementation of Knowledge information system that applied to manage
Management System, organization requires significant organizational knowledge by supporting
amount of arrangement such as organization structure and and enhancing the organizational process
people. This research will be calculating readiness level of knowledge creation, storage/retrieval,
74. 2015
of KMS implementation in PDII LIPI based on people and transfer and application
organization structure concepts with questionnaire data Result : This research will be calculating readiness
and analytical hierarchy process for priority weighting. level of KMS implementation in PDII LIPI
KMS readiness is expressed in Aydin and Tasci scale. based on people and organization structure
Output of this research will be used to evaluate and gave concepts with questionnaire data and
recommendation for PDII LIPI to implement KMS. From analytical hierarchy process for priority
questionnaire processing, People and organization weighting. KMS readiness is expressed in
structure score are 3.272 and 2.818 so the conclusion for Aydin and Tasci scale. Output of this
both factors is in the level of ‘not ready need some work’. research will be used to evaluate and gave
From analytical hierarchy process, knowledge recommendation for PDII LIPI to
management system implementation readiness concept's implement KMS
priority weight is extracted. The concept of people Contribution :
(84.6%) is more important than organization structure
(15.4%).(Pradana, Kurniawati and Ambarsari, 2015)
Leveraging Purpose – The purpose of this paper is to examine the Problem : of this paper is to examine the impact of
organizational impact of adopting knowledge management systems adopting knowledge management systems
performance via (KMSs) on firms’ performance. Although many (KMSs) on firms’ performance.
knowledge organizations have adopted the notion of KMS, there is Solution :
management little evidence on the effect of KMS on a firm’s Methode : Design/methodology/approach – The
systems platforms performance, especially in an emerging economy like the empirical study of this work is conducted
in emerging Egyptian one. An intensive literature review is conducted on knowledgeintensive firms operating in
economies: not only to synthesize but also to establish the conceptual the field of ICT
Evidence from foundations for the systemic perspective of knowledge Result : The paper is descriptive in nature where a
the Egyptian management and its potential impact on knowledge quantitative research design is adopted to
information and management performance in an emerging information survey senior managers’ perceptions –
communication and communication technology (ICT) industry. This from both national and multinational
technology (ICT) systemic perspective fits with the evolutionary nature of enterprises operating in Egypt – on the
industry such an emerging industry in Egypt. pay-off maintained from creating an
Design/methodology/approach – The empirical study of integrative KMS
this work is conducted on knowledgeintensive firms Contribution : The findings reflect the fact that
operating in the field of ICT. The paper is descriptive in informants have to deploy six components that
nature where a quantitative research design is adopted to constitute a KMS to realize improvements in
75. 2015
survey senior managers’ perceptions – from both national knowledge management performance. This work also
and multinational enterprises operating in Egypt – on the highlights a number of findings of great value to
pay-off maintained from creating an integrative KMS. managers in the ICT sector. Yet, the empirical study
The primary data are collected from 90 managers holding does not cover all the issues which are linked to KMS
significant top positions related to the knowledge implementation. Issues such as culture, trust and
management area. A linear simple regression test is leadership role in building a significant KMS are not
conducted to discover the initial association between the examined in this work. Also, the generalizability of the
conceptual model’s key variables. Findings – The results findings to other industries must be considered
of this work reveal that there is a positive association carefully. Although the findings are statistically
between each of the six elements that constitute a KMS, significant, the framework developed may be quite
namely, knowledge: creation, acquisition, codification, specific to the ICT organizations. Practical
sharing, transfer and measurement, and the perceived implications – This paper enhances managers’
knowledge management performance. Besides, there is a understanding in deploying the notion of KMSs to
significant positive association between the adopted total leverage their corporate performance. It also provides
KMS and perceived knowledge management managers in emerging markets with an integrative
performance. This study provides strong evidence that perspective to fundamental issues that encounter them
KMSs are essential to improve firms’ performance. The when they put those KMSs into practice. Social
results of t-test and analysis of variance assert that the implications – This research advances understanding
gender, types of business, year of experience and age of of the application and benefit of KMS in ICT firms in
respondents have no significant difference to perceived several ways: it provides a better understanding of
knowledge management performance resulting from KMS and practices currently being applied in the
KMS. Research limitations/implications – The findings Egyptian ICT firms. There had been little or no
reflect the fact that informants have to deploy six industry-wide empirical research on this topic to date,
components that constitute a KMS to realize it provides a better understanding of knowledge
improvements in knowledge management performance. processes in the ICT sector; specifically, the links
This work also highlights a number of findings of great between knowledge acquisition, creation,
value to managers in the ICT sector. Yet, the empirical codification, sharing, transfer and measurement, and
study does not cover all the issues which are linked to their links to performance, the measurement
KMS implementation. Issues such as culture, trust and instruments developed for this research constitute a
leadership role in building a significant KMS are not reliable set of construct measures that provide a basis
examined in this work. Also, the generalizability of the for future research. Originality/value – This paper
findings to other industries must be considered carefully. advances the knowledge management subject by
Although the findings are statistically significant, the synthesizing past studies into an integrative KMS that
framework developed may be quite specific to the ICT directs scholars’ attention on how to examine the
organizations. Practical implications – This paper notion. It is claimed that KMS help those managers
enhances managers’ understanding in deploying the improve core business processes, management
notion of KMSs to leverage their corporate performance. decisions and, accordingly, firms’ performance.
It also provides managers in emerging markets with an Besides, this study suggests a set of implications for
integrative perspective to fundamental issues that managers in an emerging market that has recently
encounter them when they put those KMSs into practice. adopted the notion of KMSs. This study also reflects
Social implications – This research advances the viewpoints and perceptions of key managers in a
understanding of the application and benefit of KMS in strongly evolving knowledge-intensive industry that
ICT firms in several ways: it provides a better has an increasing impact on the GDP of an entire
understanding of KMS and practices currently being nation throughout the past two decades
applied in the Egyptian ICT firms. There had been little
or no industry-wide empirical research on this topic to
date, it provides a better understanding of knowledge
processes in the ICT sector; specifically, the links
between knowledge acquisition, creation, codification,
sharing, transfer and measurement, and their links to
performance, the measurement instruments developed for
this research constitute a reliable set of construct
measures that provide a basis for future research.
Originality/value – This paper advances the knowledge
management subject by synthesizing past studies into an
integrative KMS that directs scholars’ attention on how to
examine the notion. It is claimed that KMS help those
managers improve core business processes, management
decisions and, accordingly, firms’ performance. Besides,
this study suggests a set of implications for managers in
an emerging market that has recently adopted the notion
of KMSs. This study also reflects the viewpoints and
perceptions of key managers in a strongly evolving
knowledge-intensive industry that has an increasing
impact on the GDP of an entire nation throughout the past
two decades.(Shehata, 2015)
Knowledge Purpose - The purpose of this paper is to present an Problem : how the quality of the work of officials
management 2.0: innovative in-house knowledge management system of could be improved and how talent growth
The proposal for core know-how for European Commission (EC) officials. and recognition could be better fostered
commipedia It shows how the quality of the work of officials could be within the EC
improved and how talent growth and recognition could be Solution : this paper is to present an innovative in-
better fostered within the EC, taken as target for the house knowledge management system of
proposal, as well as example for other large, multi- core know-how for European Commission
disciplinary organisations that might wish to implement a (EC) officials
similar system. Design/methodology/approach - The Methode : Design/methodology/approach - The study
study considered what the key issues for better knowledge considered what the key issues for better
management in the EC are, and what could be learnt from knowledge management in the EC are, and
the successful implementation of Diplopedia, the what could be learnt from the successful
76. 2015
knowledge wiki of the US Department of State, and from implementation of Diplopedia, the
previous studies of author rank, quality and stability of knowledge wiki of the US Department of
individual entries in the public Wikipedia. The less known State, and from previous studies of author
Citizendium wiki was also considered. Adopting a design rank, quality and stability of individual
science approach, a first conceptual design for a EC-wide entries in the public Wikipedia
in-house knowledge wiki was developed and validated Result : This paper fulfils the need to provide the EC
through two successive iterations using a simplified with a way to cope with mobility and
Delphi approach. A final conceptual design of this wiki retirement of experienced officials, to
was then prepared. Findings - The study found that a retain their knowledge, distribute across its
system aiming at high quality of entries, allowing for a different departments, update and improve
healthy breadth of substance-based opinions, covering a it and, additionally, reward expertise and
vast scope of subjects and offering security of operation talent of officials,
can be designed. It is argued that visible authorship, Contribution :
allowing room for dissenting opinions, opting for non-
public access of the entries and setting up a bibliometrics
method to reward high-quality contribution to the system
are essential elements to ensure its adoption and ultimate
success. Research limitations/implications - The main
limitation of the study is that the new system, yet to be
accepted within the EC, is untested in a real situation. The
paper should, therefore, be seen as an example of “design
science” rather than an analysis of an already
implemented system. It is surmised that more research is
needed on preservation and growth of quality in wiki
entries, and how ranking editors can contribute to that
aim. Practical implications - The Commipedia system
proposed in the present paper will have practical positive
implications in the EC discharge of its duties, which have
constantly increased over the years at each revision of the
EU treaties. A similar system can address similar needs of
in-house knowledge management and talent management
in large public and private organisations.
Originality/value - This paper fulfils the need to provide
the EC with a way to cope with mobility and retirement
of experienced officials, to retain their knowledge,
distribute across its different departments, update and
improve it and, additionally, reward expertise and talent
of officials, The author wishes to thank Robert-Jan Smits,
Director General of the Research and Innovation
Directorate General in the European Commission, and
Fabio Colasanti, former Director General of the
Information Society and Media Directorate General (now
DG Connect) in the European Commission, for their
personal early support in developing his own proposal for
Commipedia. Early discussions with Mario Campolargo,
Director in the Information Society and Media
Directorate General in the European Commission, are
also gratefully acknowledged. This paper is the sole
endeavour of the author, and the opinions and statements
herein contained, either explicit or inferred, are solely the
author’s and should not be taken to reflect the views, nor
involve the responsibility, of the European Commission
or its Services. increasing in turn their wish to contribute
to Commipedia. Neither the EC nor other large multi-
disciplinary organisations have such a general system at
their disposal.(Cozzani, 2015)
The role of Purpose – The purpose of the study is to focus on the Problem : enhancement of knowledge management
organizational enhancement of knowledge management (KM) (KM) performance and the relationship
culture in the performance and the relationship between organizational between organizational culture and KM
knowledge culture and KM process intention of individuals because process intention of individuals because of
management of the diversity of organizational cultures (which include the diversity of organizational cultures
process results-oriented, tightly controlled, job-oriented, closed (which include results-oriented, tightly
system and professional-oriented cultures). Knowledge is controlled, job-oriented, closed system
a primary resource in organizations. If firms are able to and professional-oriented cultures)
effectively manage their knowledge resources, then a Solution :
wide range of benefits can be reaped such as improved Methode : Design/methodology/approach – The
corporate efficiency, effectiveness, innovation and survey methodology, which has the ability
customer service. Design/methodology/approach – The to enhance generalization of results
survey methodology, which has the ability to enhance (Dooley, 2001), was used to collect the
generalization of results (Dooley, 2001), was used to data utilized in the testing of the research
77. 2015
collect the data utilized in the testing of the research hypotheses
hypotheses. Findings – Results- and job-oriented cultures Result : Findings – Results- and job-oriented cultures
have positive effects on employee intention in the KM have positive effects on employee
process (creation, storage, transfer and application), intention in the KM process (creation,
whereas a tightly controlled culture has negative effects. storage, transfer and application), whereas
Research limitations/implications – However, it would a tightly controlled culture has negative
have been better to use a longitudinal study to collect effects.
useful long-term data to understand how the KM process Contribution : it would have been better to use a
would be influenced when organizational culture longitudinal study to collect useful long-
dimensions are changed through/by management. This is term data to understand how the KM
the first limitation of this study. According to Mason and process would be influenced when
Pauleen (2003), KM culture is a powerful predictor of organizational culture dimensions are
individual knowledge-sharing behavior, which is not changed through/by management. This is
included in this study. Thus, this is the second limitation the first limitation of this study
of this paper. Moreover, national culture could be an
important issue in the KM process (Jacks et al., 2012),
which is the third limitation of this paper for not
comprising it. Practical implications – In researchers’
point of view, results- and job-oriented cultures have
positive effects, whereas a tightly controlled culture has a
negative effect on the KM process intention of the
individual. These findings provide evidences that
challenge the perspective of Kayworth and Leidner
(2003) on this issue. As for practitioners, management has
a direction to modify their organizational culture to
improve the performance of KM process. Social
implications – Both behavioral and value perspectives of
the organizational cultural dimensions (results-oriented,
tightly control, job-oriented, sociability, solidarity, need
for achievement and democracy) should be examined to
ascertain their effects firstly on KM culture and then on
the KM process intention of the individual. It is hoped that
the current study will spawn future investigations that
lead to the development of an integrated model which
includes organizational culture, KM culture and the KM
process intention of the individual. Originality/value –
The results-oriented, loosely controlled and job-oriented
cultures will improve the effectiveness of the KM process
and will also increase employees’ satisfaction and
willingness to stay with the organization.(Chang and Lin,
2015)
Determinants of As knowledge becomes an increasingly valuable and Problem : The implementation of KMS is difficult and
firms’ knowledge important organizational asset, many firms anticipate that risky since these systems are unstructured
management implementing the knowledge management systems and so technologically innovative
system (KMS) will effectively support and enhance Solution : effort is required to identify determinants
78. implementation: organizational knowledge management activities. Even 2016 affecting KMS implementation in
An empirical some firms regard KMS as an emerging and powerful businesses.
study. source of competitive advantages. However, the Methode : Based on innovation diffusion theory and
implementation of KMS differs from that of traditional technology-organization-environment
enterprise information systems. The implementation of framework, this study develops and tests
KMS is difficult and risky since these systems are an integrated model of knowledge
unstructured and so technologically innovative. Thus, management systems implementation for
effort is required to identify determinants affecting KMS businesses
implementation in businesses. Based on innovation Result : The results show that technological
diffusion theory and technology-organization- innovation factors (perceived benefits,
environment framework, this study develops and tests an complexity, and compatibility),
integrated model of knowledge management systems organizational factors (top management
implementation for businesses. Survey data were support, organizational culture), and
collected from 291 businesses in Taiwan. Confirmatory environmental factors (competitive
factor analysis and logistic regression technique were pressure) are significant influences on
used test the hypothesized relationships. The results show KMS implementation in firms
that technological innovation factors (perceived benefits, Contribution : the implications and future research on
complexity, and compatibility), organizational factors KMS implementation are discussed
(top management support, organizational culture), and
environmental factors (competitive pressure) are
significant influences on KMS implementation in firms.
Finally, the implications and future research on KMS
implementation are discussed.(Wang and Wang, 2016)
Why do Resistance to KMS (Knowledge Management Systems) is Problem : Resistance to KMS (Knowledge
employees resist one of the major reasons frequently cited for the failure of Management Systems) is one of the major
knowledge knowledge management initiatives. Although prior reasons frequently cited for the failure of
management studies have employed various theoretical perspectives to knowledge management initiatives.
systems? An explain user resistance behavior, the research on the Although prior studies have employed
empirical study resistance to KMS has been lacking. Furthermore, extant various theoretical perspectives to explain
from the status studies on the resistance to information systems in an user resistance behavior, the research on
quo bias and organization focus mainly on the mandatory use context. the resistance to KMS has been lacking
inertia Considering that the adoption of or resistance to KMS is Solution : Considering that the adoption of or
79. 2016
perspectives basically an individual decision and should be based on resistance to KMS is basically an
the employee's previous personal knowledge individual decision and should be based on
management practice, this research employs the status the employee's previous personal
quo bias perspective to investigate the KMS resistance knowledge management practice, this
phenomenon. A survey was conducted in a large research employs the status quo bias
petrochemical enterprise in China at the initiative stage of perspective to investigate the KMS
a knowledge management project. The results indicate resistance phenomenon
that loss aversion, transition costs and social norms have Methode : A survey was conducted in a large
positive effects on KMS resistance intention. Meanwhile, petrochemical enterprise in China at the
inertia positively moderates the impact of status quo bias initiative stage of a knowledge
(i.e., loss aversion, transition costs and social norms) on management project
KMS resistance intention.(Li, Liu and Liu, 2016) Result : The results indicate that loss aversion,
transition costs and social norms have
positive effects on KMS resistance
intention. Meanwhile, inertia positively
moderates the impact of status quo bias
Contribution :
Foundations and Knowledge is a broad and abstract notion that has defined Problem : In the past few years, however, there has
Research Issues epistemological debate in western philo- sophy since the been a growing interest in treating
Linked references classical Greek era. In the past few years, however, there knowledge as a significant organizational
are available on has been a growing interest in treating knowledge as a resource.
JSTOR for this significant organizational resource. Consistent with the Solution : The objective of KMS is to support crea-
article : REVIEW interest in organizational knowledge and knowl- edge tion, transfer, and application of
: KNOWLEDGE management (KM), IS researchers have begun promoting knowledge in organizations. Knowledge
MANAGEMENT a class of information systems, referred to as knowledge and knowledge man- agement are complex
AND management systems (KMS). The objective of KMS is to and multi-faceted concepts.
KNOWLEDGE support crea- tion, transfer, and application of knowledge Methode : The objective of KMS is to support crea-
MANAGEMENT in organizations. Knowledge and knowledge man- tion, transfer, and application of
SYSTEMS : agement are complex and multi-faceted concepts. Thus, knowledge in organizations. Knowledge
CONCEPTUAL effective development and implementation of KMS and knowledge man- agement are complex
FOUNDATIONS requires a foundation in several rich literatures. To be and multi-faceted concepts.
80. 2016
AND credible, KMS research and development should preserve Result : This paper provides a review and
and build upon the significant literature that exists in interpretation of knowledge management
different but related fields. This paper provides a review literatures in different fields with an eye
and interpretation of knowledge management literatures toward identifying the important areas for
in different fields with an eye toward identifying the research. We present a detailed process
important areas for research. We present a detailed view of organizational knowledge
process view of organizational knowledge management management with a focus on the potential
with a focus on the potential role of information role of information technology y in this
technology y in this process. Drawing upon the literature process. Drawing upon the literature
review and analysis of knowledge man- review and analysis of knowledge man-
agementprocesses, we discuss several important research agementprocesses, we discuss several
issues surrounding the knowledge man- agement important research issues surrounding the
processes and the role of ITin support of these knowledge man- agement processes and
processes.(Alavi, Maryam, E. Leidner, 2016) the role of ITin support of these processes
Contribution :
Determinants of Purpose – This study aims to examine the impact from Problem : this study also attempts to examine the
knowledge technical and social aspects on knowledge management interrelationships between KMS success
management system (KMS) success. Moreover, this study also and user satisfaction.
systems success attempts to examine the interrelationships between KMS Solution : All the measurement scales adopted in this
in the banking success and user satisfaction. study were adopted from the existing
industry Design/methodology/approach – A questionnaire survey literature. The data collected in this study
was used to collect data from the commercial bank were analysed using both SPSS and
officers to test the proposed KMS success model. All the structural equation modelling approach via
measurement scales adopted in this study were adopted AMOS.
from the existing literature. The data collected in this Methode : Design/methodology/approach – A
study were analysed using both SPSS and structural questionnaire survey was used to collect
equation modelling approach via AMOS. Findings – The data from the commercial bank officers to
research results indicate that both technical (knowledge test the proposed KMS success model
quality, system quality and service quality) and social Result : The research results indicate that both
factors (user trust and management support) play a technical (knowledge quality, system
significant and positive role in system user satisfaction. quality and service quality) and social
81. 2016
The results also show that user satisfaction have a direct factors (user trust and management
influence on the success of KMS and vice versa. support) play a significant and positive
Originality/value – This study is one of the few studies on role in system user satisfaction. The results
KMS which include both the technical and social also show that user satisfaction have a
perspectives in examining KMS success. This research direct influence on the success of KMS
study raises the importance of social factors, which have and vice versa. Originality/value – This
been earlier neglected by many studies on KMS success study is one of the few studies on KMS
models. Moreover, the interrelationships relationship which include both the technical and social
between KMS success and user satisfaction also been perspectives in examining KMS success..
examined in this study.(Cham et al., 2016) Contribution : This research study raises the
importance of social factors, which have
been earlier neglected by many studies on
KMS success models. Moreover, the
interrelationships relationship between
KMS success and user satisfaction also
been examined in this study
Success model for The purpose of this paper is to propose a model to Problem : requested to prepare a tool to manage the
82. knowledge anticipate the success in the use of a Knowledge 2016 knowledge they are collecting
management Management System (KMS) by doctoral researchers.
systems used by Doctoral researchers who are preparing their doctoral Solution : The tool is based on data base techniques,
doctoral dissertation are requested to prepare a tool to manage the and the researchers will use this tool to
researchers knowledge they are collecting. The tool is based on data collect data about the knowledge they use.
base techniques, and the researchers will use this tool to Methode : The tool is based on data base techniques,
collect data about the knowledge they use. Doctoral and the researchers will use this tool to
researchers will perceive satisfaction in the use of this collect data about the knowledge they use
tool, depending on internal aspects that they could Result : Doctoral researchers will perceive satisfaction
previously perceive, such as ease of use, usefulness, or in the use of this tool, depending on
quality. Also, there could be external aspects such as internal aspects that they could previously
rewards, trust and social norms that could affect the perceive, such as ease of use, usefulness,
perceived satisfaction. As a conclusion, the correct or quality. Also, there could be external
identification of internal and external aspects can improve aspects such as rewards, trust and social
the success in the use of a KMS.(Un Jan and Contreras, norms that could affect the perceived
2016) satisfaction
Contribution : the correct identification of internal and
external aspects can improve the success in the use of
a KMS.
Competence This article describes an architecture suitable for use in a Problem : The underlying motivation for this work is
management in competence management system for knowledge intensive to explore the practical problems of the use
knowledge organizations (KIOs). The underlying motivation for this of codified knowledge in knowledge
intensive work is to explore the practical problems of the use of management systems (KMS) in KIOs
organizations codified knowledge in knowledge management systems Solution : We explore some of the key issues
using consensual (KMS) in KIOs. We explore some of the key issues associated with the use of tacit and
knowledge and associated with the use of tacit and codified knowledge in codified knowledge in KMS, and describe
ontologies KMS, and describe an architecture based on an ontology- an architecture based on an ontology-
driven framework derived from collective and consensual driven framework derived from collective
83. knowledge that acts as a structure for a formal knowledge 2016 and consensual knowledge that acts as a
base. We describe, in outline, a prototype competence structure for a formal knowledge base
management system based on this architecture designed Methode : an ontology-driven framework derived
to support the management of competencies in a from collective and consensual knowledge
structured way. We conclude with some observations Result : We describe, in outline, a prototype
about our approach to the representation of knowledge in competence management system based on
a KMS and its potential value to KIOs.(Kimble, de this architecture designed to support the
Vasconcelos and Rocha, 2016) management of competencies in a
structured way. We conclude with some
observations about our approach to the
representation of knowledge in a KMS and
its potential value to KIOs
Contribution :
The measurement Knowledge Management Systems (KMS) is a Problem : However, a well-developed KMS should
factor of fundamental tool in the implementation process of not only take advantage of information
employee Knowledge Management (KM), which is used to manage technology function
participation for knowledge of information technology systems in an Solution : also require the development of a complete
Knowledge organization. However, a well-developed KMS should measurement system for KMS
Management not only take advantage of information technology Methode : The purpose of this research is to develop
System in function, but also require the development of a complete an employee participation framework to
engineering measurement system for KMS. The purpose of this describe the cause-effect relationship of
consulting firms research is to develop an employee participation KMS
framework to describe the cause-effect relationship of Result : Three case studies were interviewed for
KMS. Three case studies were interviewed for building building measurement factors of KMS
84. measurement factors of KMS used by engineering 2016 used by engineering consulting firms. Two
consulting firms. Two questionnaires were sent to questionnaires were sent to managers of
managers of engineering consulting firms for establishing engineering consulting firms for
main factors and sub factors in the measurement system establishing main factors and sub factors
in which four primary objectives were identified as in the measurement system in which four
"Activity in forum", "Statistic of knowledge system", primary objectives were identified as
"Participation of KM activity", and "Number of "Activity in forum", "Statistic of
documents". The cause-effect relationship among four knowledge system", "Participation of KM
objectives was shown by path analysis.(Tserng et al., activity", and "Number of documents".
2016) The cause-effect relationship among four
objectives was shown by path analysis
Contribution :
Knowledge Knowledge management (KM) has evolved from Problem : Knowledge management (KM) has evolved
Management different disciplines and can be observed from various from different disciplines and can be
Systems Support perspectives. The most important KM perspectives are observed from various perspectives
Seci Model of personal communication and information technology Solution :
Knowledge- (IT). Most IT companies have renamed their groupware Methode : SECI model of knowledge-creating process
85. 2016
Creating Process and business intelligence products to fit the KM concept Result : The functionality and purpose of KMS are the
and to further develop them as knowledge management most important criteria to define a system
systems (KMS). In fact, they develop IT that can be used as KMS
to implement or support KMS. Different IT can be used Contribution :
to develop successful KMS. The functionality and
purpose of KMS are the most important criteria to define
a system as KMS. The paper uses the SECI model of
knowledge-creating process (Nonaka & Takeuchi, 1995)
as a framework to propose suitable KMS and an important
tool to manage the implementation of KM in
contemporary organisations.(Natek and Zwiling, 2016)
A metamodel- Timely knowledge sharing in disaster management (DM) Problem : Timely knowledge sharing in disaster
based knowledge is clearly vital, but it is remains challenging. Roles management (DM) is clearly vital, but it is
sharing system involved in DM processes often cut across many remains challenging.
for disaster organizational boundaries and are dynamic. Knowledge Solution :
management involved is enormous and diverse. It includes information Methode : Roles involved in DM processes often cut
related to varieties of disasters, roles descriptions, plans across many organizational boundaries
and operations. Alas, practices may also vary across and are dynamic
different regions and authorities. This paper makes a Result : This paper makes a crucial contribution to
crucial contribution to address the knowledge sharing address the knowledge sharing challenge
challenge by providing a knowledge based systems by providing a knowledge based systems
approach to facilitate structuring, storing and reusing DM approach to facilitate structuring, storing
knowledge. The contribution of this paper is three folds: and reusing DM knowledge
Firstly, it presents a metamodel-based architecture Contribution : The contribution of this paper is three
suitable for various distributed knowledge sharing folds: Firstly, it presents a metamodel-based
settings; Secondly, it presents an actual implementation architecture suitable for various distributed knowledge
86. 2016
of such a system, the Disaster Management Knowledge sharing settings; Secondly, it presents an actual
Repository (DMKR1.0). DMKR facilitates collaboration implementation of such a system, the Disaster
and DM knowledge sharing using a tailored DM Management Knowledge Repository (DMKR1.0).
language. This offers a flexible structure to allow the DMKR facilitates collaboration and DM knowledge
storage and retrieval not only of observed and measured sharing using a tailored DM language. This offers a
data, but also interpretative and inferred information of flexible structure to allow the storage and retrieval not
the disaster management knowledge. Thirdly, the paper only of observed and measured data, but also
provides disaster management exemplars of how DMKR interpretative and inferred information of the disaster
users can easily instantiate DM models to communicate management knowledge. Thirdly, the paper provides
and to generalize their knowledge for the benefit of disaster management exemplars of how DMKR users
sharing it within their community. This presents a can easily instantiate DM models to communicate and
compelling evidence of the soundness and the to generalize their knowledge for the benefit of sharing
effectiveness of the overall approach to DM knowledge it within their community. This presents a compelling
sharing.(Othman and Beydoun, 2016) evidence of the soundness and the effectiveness of the
overall approach to DM knowledge sharing
Current Issue on Nowadays, the number of papers on the topic of Problem : Nowadays, the number of papers on the
Knowledge Knowledge Management and Knowledge Management topic of Knowledge Management and
Management System is still widely discussed. The study of Knowledge Knowledge Management System is still
System for future Management System (KMS) issues are based on widely discussed. The study of Knowledge
research: A Systematic Literature Review (SLR). It aims to analyze Management System (KMS) issues are
Systematic the state of the art, identify current popular issues on based on Systematic Literature Review
Literature Review KMS, and offer directions for future research agenda. The (SLR).
methodology used in this paper is based on the systematic Solution : It aims to analyze the state of the art,
literature review to collect, synthesize and analyze identify current popular issues on KMS,
numerous papers on a variety of topics that are closely and offer directions for future research
related to knowledge management system issues that agenda.
published in the last two decades. Based on fifty-four Methode : The methodology used in this paper is based
papers reviewed from six electronic databases, the result on the systematic literature review to
of this paper obtained fourteen current issues on collect, synthesize and analyze numerous
knowledge management system. Moreover, the top three papers on a variety of topics that are
popular issues consist of the development of capabilities closely related to knowledge management
87. and features of KMS, Big Data issues on KMS, and 2017 system issues that published in the last two
adoption to new technology issue for KMS respectively. decades.
The conclusion of this study emphasized the big data Result : Based on fifty-four papers reviewed from six
phenomenon as the most contemporary topic for the electronic databases, the result of this
future research area besides the growing of required KMS paper obtained fourteen current issues on
capabilities and features development.(Iskandar et al., knowledge management system.
2017) Moreover, the top three popular issues
consist of the development of capabilities
and features of KMS, Big Data issues on
KMS, and adoption to new technology
issue for KMS respectively.
Contribution : The conclusion of this study
emphasized the big data phenomenon as
the most contemporary topic for the future
research area besides the growing of
required KMS capabilities and features
development.
A Nomological A key objective of knowledge management system Problem : Prior KMS research indicates many KMS
88. Network of (KMS) implementations is to facilitate job outcomes, 2017 implementations have failed to achieve
Knowledge such as job performance and job satisfaction. Prior KMS their intended job outcomes, such as job
Management research indicates many KMS implementations have performance and job satisfaction, and one
System Use: failed to achieve their intended job outcomes, such as job important reason for failure could be that
Antecedents and performance and job satisfaction, and one important employees do not know how to use a KMS
Consequences reason for failure could be that employees do not know to enhance job outcomes
how to use a KMS to enhance job outcomes. Given that Solution : Given that research on this topic is scant and
research on this topic is scant and the findings the findings inconsistent, this paper sought
inconsistent, this paper sought to develop a better to develop a better understanding of the
understanding of the topic. Specifically, we examine how topic. Specifically, we examine how
employees can use a small number of KMS features to get employees can use a small number of
a majority of their job tasks done. Limited research has KMS features to get a majority of their job
used a systematic approach to identify these features, tasks done
examined drivers of using these features, and impacts of Methode : Limited research has used a systematic
the use of such features on job outcomes. Based on a approach to identify these features,
literature review, we first identified several KMS examined drivers of using these features,
features. Then, these features were examined using a and impacts of the use of such features on
qualitative study among 35 employees in a large job outcomes. Based on a literature
organization in the finance industry to identify the key review, we first identified several KMS
KMS features that could contribute positively to job features
outcomes. We then developed a nomological network of Result : We then developed a nomological network of
KMS feature use. Leveraging social network theory, we KMS feature use. Leveraging social
present peer support ties in general, and help-seeking ties network theory, we present peer support
and help-providing ties in particular, as key drivers of the ties in general, and help-seeking ties and
use of these features and job outcomes. We also present help-providing ties in particular, as key
various competing hypotheses for the effects from peer drivers of the use of these features and job
support to KMS feature use, KMS feature use to job outcomes. We also present various
outcomes, and peer support to job outcomes. We competing hypotheses for the effects from
conducted a quantitative study (n = 1,441) in the same peer support to KMS feature use, KMS
organization (noted above) to validate our model. Results feature use to job outcomes, and peer
indicated that our model was largely supported.(Zhang support to job outcomes
and Venkatesh, 2017) Contribution : We conducted a quantitative study (n =
1,441) in the same organization (noted
above) to validate our model. Results
indicated that our model was largely
supported
Strategic In this paper, we report and reflect on Knowledge Problem : neither KMS implementation significantly
knowledge Management (KM) projects conducted in two China- improved knowledge transfer or work
management based, smaller–sized professional service firms. The productivity
failures in small authors acted as Action Researchers, assisting each firm Solution : We analyze the project failures, noting the
professional extensively as it prepared for its implementation of an IT- significance of specific strategic
service firms in based KMS. However, neither KMS implementation management deficiencies as well as
China significantly improved knowledge transfer or work inadequate employee involvement and
productivity. We analyze the project failures, noting the incentives
89. 2017
significance of specific strategic management Methode : The authors acted as Action Researchers,
deficiencies as well as inadequate employee involvement assisting each firm extensively as it
and incentives. The implications for the strategic prepared for its implementation of an IT-
management of knowledge and organizational change in based KMS.
China are considered.(Martinsons, Davison and Huang, Result : The implications for the strategic management
2017) of knowledge and organizational change in
China are considered
Contribution :
KMS self- Despite the proliferation of knowledge management Problem : there is still no clear answer to the question
efficacy, KMS research, there is still no clear answer to the question of of the effect of Knowledge Management
quality, expected the effect of Knowledge Management System (KMS) System (KMS) self-efficacy, KMS
reward and self-efficacy, KMS quality, expected reward and quality, expected reward and subjective
subjective norm: subjective norm on knowledge sharing (KS) attitude norm on knowledge sharing (KS) attitude
Investigating among employees predominantly in the context of the among employees predominantly in the
knowledge Halal industry. This paper would shed some light by context of the Halal industry
sharing attitude of analysing the data collected from the Halal industry Solution : This paper would shed some light by
Malaysia's Halal located in Malaysia's Halal Parks, residing in the states of analysing the data collected from the Halal
industry Selangor, Kuala Lumpur and Melaka. By employing the industry located in Malaysia's Halal Parks,
90. 2017
partial least squares path modelling, the results of the residing in the states of Selangor, Kuala
empirical study extend the understanding of the Lumpur and Melaka
antecedents - KMS self-efficacy, KMS quality and Methode : By employing the partial least squares path
subjective norm by confirming their significant effect on modelling
employees KS attitude with subjective norm as the utmost Result : the results of the empirical study extend the
major predictor. The implications to both research and understanding of the antecedents - KMS
practice are also provided in this paper.(Tan, Ramayah self-efficacy, KMS quality and subjective
and Popa, 2017) norm by confirming their significant effect
on employees KS attitude with subjective
norm as the utmost major predictor
Contribution : The implications to both research and
practice are also provided in this paper
The impact of This study aimed to examine the influence of knowledge Problem : This study aimed to examine the influence
knowledge management system (KMS) quality on users' continuance of knowledge management system (KMS)
management intention. The research model was developed by quality on users' continuance intention
system quality on integrating the concept of DeLone and McLean's Solution : The study demonstrated that both system
the usage information systems (IS) success model with the quality and information/knowledge
continuity and expectation confirmation model. To examine the quality influence all the factors that drive
recommendation developed model, a survey was conducted with 131 the continuance intention regarding KMS
intention respondents from three companies that had implemented usage, namely perceived usefulness,
a KMS. The data were analyzed using the partial least satisfaction, and trust
square (PLS) method. The study demonstrated that both Methode : The research model was developed by
system quality and information/knowledge quality integrating the concept of DeLone and
91. 2017
influence all the factors that drive the continuance McLean's information systems (IS)
intention regarding KMS usage, namely perceived success model with the expectation
usefulness, satisfaction, and trust. Moreover, satisfaction confirmation model.
proved to have an impact on users' recommendation Result : . Moreover, satisfaction proved to have an
intention concerning the KMS. Therefore, companies impact on users' recommendation
should improve the KMS quality in order to drive intention concerning the KMS. Therefore,
employees to continuously use the KMS and recommend companies should improve the KMS
it to others.(Budiardjo et al., 2017) quality in order to drive employees to
continuously use the KMS and
recommend it to others
Contribution :
Incentive design Knowledge is one of the most important resources for Problem : Knowledge management systems (KMS)
and gamification businesses. Knowledge management systems (KMS) are are implemented to guarantee an adequate
for knowledge implemented to guarantee an adequate handling of this handling of this resource.
management resource. While innovations in Knowledge Management Solution :
often focus on technical approaches or structural aspects Methode : While innovations in Knowledge
of knowledge storing, less attention is paid to the different Management often focus on technical
aspects of human motivation and the individual approaches or structural aspects of
willingness to knowledge sharing. The employee as knowledge storing, less attention is paid to
sharer and receiver of knowledge, however, has to be the different aspects of human motivation
motivated properly in order to ensure a high content and the individual willingness to
92. quality within the KMS and appropriate handling of 2019 knowledge sharing
knowledge. Gamification has proven to be a feasible Result : This paper, therefore, analyses the effects of
approach to increase employee motivation. This paper, game mechanics on motivation and
therefore, analyses the effects of game mechanics on knowledge sharing behavior. In addition,
motivation and knowledge sharing behavior. In addition, advantages and risks of implementing
advantages and risks of implementing game components game components in KMS are illustrated
in KMS are illustrated.(Friedrich et al., 2019) Contribution :
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