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Customer Education:
Tell customer about importance & benefits of Scotch-gard.
Update on what are the basic requirements -shampooed or new sofa,
drying time of upto 4 hours, etc.
Various steps involved - Pre-check process, treatment process, post
treatment precautions, etc.
Pre-Check (5 mins):
Sofa should always be shampooed before applying Scotch-gard. Sofa
should be completely dry before starting the treatment
In case of a new sofa (2-3 months old only), only after pre-check of sofa
for cleanliness, should the sofa be considered for cleaning –Dry
Vaccuming is bare minimum essential prior Scotch-gard treatment.
1st check - Always check sofa for a pre-treatment by dropping couple of
drops of water on one side. If water seeps in in 10-15 secs, we can
proceed with second check.
2nd Check - Wet a white cloth and rub it on the unexposed side of sofa to
check if color comes from it. If there is no color discharge, do the third
check.
3rd Check - Do the same color test with a white cloth wet in Scotch-gard
solvent. If there is no color discharge in this step also, then we can go
ahead with the Scotch-gard treatment.