CURRICULUM VITAE

LOKESH A.V.V.N.
E-mail: lokeshavvn@gmail.com
Mob: 9076328917 / 9035249355
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Career Objective:

Seeking Creative, Challenging and growth-oriented career to enhance my skills and to excel with hard work and
determination. Looking forward to a position that allows me for challenging opportunities and being a part of projects
with immense scope for learning and constructive contribution.

Strengths:
❖ Comprehensive Problem Solving Ability.

❖ Good communication skills.

❖ Co-operative and patience.

❖ Good in understanding and Team-Building capabilities.

Education Qualification:
❖ 10th CBSE 59 % (National Institute of Open Schooling).

❖ Diploma in Computer Science.

Computer Qualification:
❖ CHAM (Certificate in Computer Hardware Assembly and Maintenance) from YMCA.

❖ DTP (Desktop Publishing) from YMCA.

❖ Completed A+ and N+ in ACHNP (Advanced Certified Hardware and Networking Professional) from IIHT.

❖ Completed CCNA (Cisco Certified Network Associate) in ACHNP (IIHT).

❖ MCITP in ACHNP (IIHT).

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Experience:

❖ I Job Depot Consultancy - Senior Consultant - Project - Capgemini (May 2019 to present)
- Client: Hewlett Packard Enterprise (HPE), E2 Campus.
- Working as Storage Support Engineer - HPE 3PAR StoreServe Deployment & Service planning
- Upgrade, update, deploy, manage, install and configure the HPE 3PAR OS over the Storage Arrays.
- Plan, schedule and support the Deployment/Upgrades using different tools internally.
- Provide support to the clients of HPE Storage all over the globe.
- Support provided through MyRoom remote tool or Deployment manager tool.
- Also provide Host reviews (VMware, Citrix, HP, Azure, AWS and Windows Hyper-V)
- Hardware related review/t-shoot/break-fix of different Data center hardware devices like HPE 3PAR storage
device, Service Processors, Servers/Host servers, SAN storage devices, SAN switches, Physical disks/HDDs.
- Contact customers over call/Skype/mail to make sure the Storage device’s OS/Firmware are up to date or
schedule the OS upgrade/Patch installations as per customer’s requested timing/availability.
- Work in shifts depending on the regions - APJ, EMEA and AMS.
- Manage and document the case details using SFDC (Salesforce) tool

❖ Technosoft Corp - Application Support Engineer L2 - Dell-EMC Project (Aug 2018 - Apr 2019)
- Worked as L2 Analyst for IT App Management of Dell-EMC’s internal Sales support Application ‘MySales App’.
- Support the users of the mobile app on 2 platforms - Apple iOS and Android.
- Handle incidents and requests through either through chat or mails (calls only on Skype for Business).
- Incidents managed through ServiceNOW.
- Check AD and LDAP (DIAS) profiles for authentication issues of the MySales App.
- Fetch LDAP authentication failure logs through SPLUNK.
- Check MySales App user’s feature of Contact through SFB/Lync option by adding SIP address into the Profile and
configuring the same through LYNC Server 2013 console tool.
- Guide users from the installation of VMWare Airwatch/Intelligent HUB/Workspace ONE > Enroll device > Install
MySales App > configuration > education and make the user understand through the app.
- Troubleshoot MySales App issues and queries related to SalesForce (SFDC) profiles, run predefined SOQL queries
on Workbench (SFDC test app) and also check the MySales App’s internal API’s status through Postman
application.
- Create TASK’s within INC and assign to the teams depending on the API’s supported which run inside the app.
- Generate weekly and monthly report in ServiceNOW.
- Coordinate with the Dev and L3 teams on functionality testing and also analyze and share technical issues of
MySales App before the new version release.
- Regions supported – APAC/EMEA/LATAM/North AM

❖ UBS Business Solutions Pvt. Ltd. - IT Analyst (April 2018- July 2018)
- Handling tickets regarding user's IT and infra related queries and incidents.
- Tickets handled on ServiceNOW.
- Provide L1 support through Skype for business, IP call or remote depending on the region.
- Support regions - Americas, EMEA (Europe Middle-East Europe and Africa) and APAC (Asia Pacific).
- Support dual platforms, A3 (Citrix VDI) and DTP (Desktops, Laptops, Android and iOS).
- Infra applications support like Skype for Business/Lync, BlackBerry Dynamics and GoodApp. Password reset,
account disable/enable in different domains.
- Access to Lync/SFB Server Console to modify user’s profiles or provide Enterprise (L4/L3) profile access for
international/enterprise calling depending on approvals and designations of users.
- T-shoot issues related Skype for Business both on-premises and in O365 including voice and video.
- Run pre-defined PowerShell scripts using Windows PowerShell ISE for modifying changes for Outlook and SFB
- Run pre-defined PowerShell scripts to modify user’s calendars and provide permissions to share or provide
access to High profile users and their PA’s with strict and correct approvals.
- Check call quality of SFB/Lync through Skype call quality Dashboard and report to the following teams.
- Modify user profiles /contacts and manage their attributes using AD Server tool “AD Users and Computers”
- Managing Exchange accounts using MS-Exchange server tool “Exchange Management Console”
- Provide support throughout the P2 tickets through SFB Bridge with different teams.
- Handling different types of users on priority like premium/Standard/remote/home/external.

❖ Attra Infotech - Cardtronics USA Inc. project (From Oct 2016 to Dec 2017) –
- Helpdesk IT support to users in US, Canada, Mexico and UK location.
 - Troubleshooting and resolving issues/Queries related to Windows 7, MS-office 2010/2013, Office365
Administration, office365 Protection, Laptop and Workstations either on calls, mails or remote support.
- Creating/disabling/deletion of accounts in Active Directory/Exchange/Lync (Skype for business) and project
related applications like CAMP, Application portal, Great Plains and Device manager.
- Managing AD Accounts using Active Directory Users and Computers Tool to add/remove to different AD
Security/Global/Universal groups.
- Exchange Management Console to manage Exchange accounts, adding or removing to different Distribution
groups, creating/providing access to the Shared mailboxes, creating/deleting Distribution Lists.
- Lync Server 2010/2013 to manage Lync/SFB accounts. Fulfill requests depending on the user’s credibility over
the app. Modify profiles depending on the approvals/region. Add and link SIP ID’s into the user’s Cisco IP calling
profile for making and receiving calls made to user’s SFB/Lync profiles.
- Complete Windows Administration. Installing and managing ESXi machines through VMware Vcenter.
- Ticketing tools worked on ServiceNow and Site Help Desk. Generating Daily Operational reports in ServiceNow.
- Checking issues/incidents/requests regarding MS-Azure Cloud mgmt.

❖ Vertex techno solutions Pvt. Ltd. as IT engineer at VF Brands India Pvt. Ltd. (From May 2014 to July 2016)
- Troubleshooting and maintaining user issues/Queries related to desktop/laptop.
- Help desk support to users locally and remote location either on Voice, RDC, Proxy Host, Skype For Business
(previously MS-LYNC) or Cisco WebEx.
- Keeping track of daily moving Back-up tapes (magnetic tapes) of the company.
- Vendor management
- IT Asset management - maintaining the asset counts, noting the movement of assets in and out of the
organization and maintaining database of the assets of all the locations in India of the organization.
- Team Management (Team of 5 members).
- Basic level Server and Network support.
- Troubleshooting and escalating user ID related issues in Active Directory.
- Updating patches to the machines through SCCM. Install/Deploy the operating system through SCCM task
sequence. T-shoot SCCM running the script through CMD.
- Run the processes from Configuration Manager to make sure the SCCM is up and working to install patches (OS
and MS-office), update and upgrade different software.
- Monitoring SCCM to make sure the required patches and updates are pushed through on-time.
- Working and noting the tickets on Service Desk Plus (later upgraded to ServiceNow)

❖ Vertex techno solutions Pvt. Ltd. as standalone FMS engineer (IT) at Agadi hospital (Client) (Jun 2013 to April 2014)
- Maintenance of complete Hospital’s IT including Application/HMS server, Tally Server
- Troubleshooting the HMS application issues with the coordination of the back-end software engineer from
remote location on TeamViewer, ShowMyPC and AmyAdmin. Vendor management.

❖ Experience of 1 Year 8 months (June 2010 to Feb 2012) as Process Associate in Macmillan Publishing Solutions.
- Interacting with Customers and Authors through mails (MS-outlook)
- Editing and processing images (JPEG, PDF, Photoshop, CorelDraw, etc…..)
- Processing page and offprint charges in MS-excel.

❖ Worked as a freelancer for 6 months (Jan 2010 to June 2010) in DNA associates – Installation of Windows
Operating System (98, XP & Vista), troubleshooting OS issues.

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Technical Experience:
❖ SCCM Manager and client (Installing patches, deploying applications, Asset management, configuration
management and SCCM remote assistance).
❖ MS Office and office 365 Administration, especially in MS Outlook and Excel.
❖ Server Tools: Active Directory Users and Computers, MS Exchange Management Console on-premises and off-
premises (admin.office.com/protection.office.com), MS Lync 2013 Server
❖ Good Knowledge in CorelDraw and Adobe Photoshop.
❖ Installation of Client OS (Win XP, Vista, 7, 8.1, 10 and RHEL) and server based OS (2003, 2008 and 2008-R2).
❖ Working on/Troubleshooting through MyRoom, DameWare, ProxyHost, MS-Lync, Cisco WebEx, TeamViewer,
AmmyAdmin, ShowMyPC and RDC.
❖ Managing Data Cartridges (magnetic tapes) for daily backup.
❖ Ticketing Tools worked on – ServiceNow (SNOW), Site Help Desk (SHD), Service Desk plus and BMC Remedy.

Projects:
❖ Genpact – 3M (7 days, Hyderabad) – Deploying of 80 new Desktops. Installation of Windows-7 OS (USB boot-
image file), installation and configuration of IBM Lotus Notes.
❖ YAHOO! (3 months – Bangalore) – Implementation of New laptops (Lenovo, HP and Apple Mac). Installation of
Windows-7 OS (USB boot-image file and PXE boot for configuration), MAC OS in Apple MacBook Air and Pro
(USB boot-image file and PXE boot for configuration). Data migration, configuration of RSA key generating
software, configuration of Google Drive.
Implementation and configuration of new Smartphones (iPhone 4 and Samsung SIII) and Configuration of RSA
token software and configuration of Google Drive.
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Personal Details:
 ❖ Father’s Name : A. Nageshwar Rao

❖ Date of Birth :17-7-1990

❖ Sex : Male

❖ Marital Status : Single

❖ Nationality : Indian

❖ Languages Known : English, Kannada, Hindi, Telugu and Tamil

❖ Hobbies : Reading books, singing, Playing Football, Cricket and Guitar.

Address:

Permanent : LOKESH A.V.V.N. S/o A. Nageshwar Rao

#14, 4th block, 4th cross, 4th main,
Ayyappanagar, K.R.Puram Post,
Bangalore - 560036

I hereby declare that the information furnished herein by me is true to the best of my knowledge and belief.

Place: Bangalore

Date: Yours faithfully

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