Complaint Report of Sarbottam cement

Date: 24 -08 -2018

Name of owner: Ishwari Khadka Contact number:9858050926

Name of supplier: Mahalaxmi Traders Cement type: PSC

Name of ASM: Khem Khattri

Location: Surkhet

Visited By: Abhishek jha

Problem:

PSC did not set. Blocks made from cement cracked. Same block made from PPC cement had good
strength

Observation:

1. Unawareness regarding PSC

2. Incorrect Mix design

Conclusion:

They Bought 30 Bags of PSC. They have around 10 bags left. Unawareness regarding PSC was main
reason.

Recommendation:

Provide compensation to dealer regarding 30 bags. Allow the client to use 10 bags to discover a
suitable proportion of mix
Compensate
Complaint Resolved.