Nisharna Nimales

Medical Assistant

Comfort Stride Foot Clinic

Pickering, ON nisharnanimales@gmail.com

Highly dependable and people oriented individual. Able to provide great customer service and satisfaction demonstrated in my
5 years of successfully working in various different customer service positions. Motivated to help and give customers a lasting
memorable experience. Great at tending to customer requests and concerns in the most professional way.

Core Qualifications

• Excellent problem solving, analytical and leadership skills

• Strong communications skills used to correspond effectively both orally and in writing with customers and staff
• Extremely self-motivated and able to understand and lean new concepts in a fast-paced environment

• Enjoy working independently and as a part of a team

Willing to relocate: Anywhere

Work Experience

AM Sorter
Purolator Shipping Company
November 2018 to Present
• Sorting packages and mail according to different addresses
• Working well under pressure
• Keeping up in a fast-paced environment
• Able to memorize street names and numbers according to specific postal code
• Excellent organization skills

Medical Assistant
Comfort Stride Foot Clinic
May 2019 to September 2019
• Ensuring the doctor has a very efficient day with appointments
• Treatment booking
• Sterilizing tools and doctors’ rooms
• Experienced with billing patients for treatments
• Experienced with CFPM
• Patient intake and consent documents prepared and explained
• Ensuring clinic is always clean and well maintained
• Organizing patient files and history
• Focusing on multiple sister clinics and their patients
• Excellent experience with patients under ODSP/OW coverage
• Certified Fitter for Compression Stockings and Custom Foot Orthotics
Customer Service Receptionist
H&R Block
May 2019 to May 2019
• Greet and welcome each client in a cheerful and professional manner immediately as the cliententers the office.
Quickly determine the client's service needs and assign the client to an appropriate associate in the scheduling program.
• Monitor client flow by managing and advising clients of the anticipated wait time and following-upwhen there are any
expected delays.
• Remain current with other products and services in order to provide basic product information toclients.
• Answer the telephone in a professional manner, providing callers with basic information aboutservices and fees when
requested. Transfer calls to available tax associates as necessary to fully respond to inquiries.
• Schedule client appointments for the office staff. Assemble client folders as required, maintainconfidential/sensitive
files, and promptly file completed returns. Assist with the maintenance of COD pending and pick-up files.
• Maintain proper office appearance and cleanliness. Ensuring that workstation is neat and clean at alltimes and
prepare for the following day by ensuring that adequate supplies are on hand.

Education

Nursing BScN in Nursing UOIT

Skills

• Patient Care
• CPR
• Receptionist
• Microsoft Word
• Receptionist
• Patient Care
• Vital Signs
• Microsoft Word