HOWDEN SOLYVENT

(INDIA) PVT. LTD. CHENNAI INTEGRATED MANAGEMENT

REFERANCE NO. : HS/IMSM- 21
ISSUE NO. – 01 DATE – 18.04.2018 SYSTEM MANUAL
REV. NO. – 00 DATE – 18.04.2018

CLAUSE NO. 10 IMPROVEMENT (QMS/EMS/OHSMS)

CLAUSE NO. 10.1 GENERAL (QMS/EMS/OHSMS)
HSIPL uses the management system to improve integrated Management system. Such improvements aim to
address the needs and expectations of customers as well as other interested parties, to the extent possible.
Improvement shall be driven by an analysis of data related to IMS:
The results of analysis shall be used to evaluate:
a) conformity of products and services;
b) the degree of customer satisfaction;
c) the performance and effectiveness of the management system;
d) the effectiveness of planning;
e) the effectiveness of actions taken to address risks and opportunities;
f) the performance of external providers;
g) other improvements to the management system.

CLAUSE NO. 10.2 INCIDENT, NON-CONFORMITY AND CORRECTIVE ACTION (QMS/EMS/OHSMS)

INCIDENT, NON-CONFORMITY
 A documented Standard Operating Procedure of incident ,Non-conformance & Corrective Action has been
established and maintained for dealing with actual and potential nonconformity for taking corrective
action.

 The procedure(s) define requirements for,

 Identifying and correcting nonconformity (ies) and taking action(s) to mitigate their environmental
impacts and OHS risks.
 Investing nonconformity (ies), determining their cause(s) and taking actions in order to avoid their
recurrence.
 Evaluating the need for action(s) to prevent nonconformity (ies) and implementing appropriate
actions designed to avoid their occurrence.
 Recording the results of corrective action(s) and preventive action(s) taken, and
 Reviewing the effectiveness of corrective action(s) and preventive action(s) taken.
 Corrective and Preventive actions are taken to eliminate the causes of actual and potential non-
conformances and are taken as appropriate to the magnitude of the problems and commensurate
with the Environmental Impacts & OHS risks encountered.
PREPARED & REVIEWED BY APPROVED BY

MANAGEMENT REPRESENTATIVE FACTORY MANAGER

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 HOWDEN SOLYVENT
(INDIA) PVT. LTD. CHENNAI INTEGRATED MANAGEMENT
REFERANCE NO. : HS/IMSM- 21
ISSUE NO. – 01 DATE – 18.04.2018 SYSTEM MANUAL
REV. NO. – 00 DATE – 18.04.2018

 When a nonconformity occurs, including any arising from complaints and EHS deficiencies and other
factors that might be causing or contributing to the occurrence of incidents, HSIPL reacts timely manner to
the nonconformity and, as applicable:
 Take action to control and correct it;
 deal with the consequences including mitigating adverse environmental impact , health and safety
hazrds and risks;
 evaluate the need for action to eliminate the cause(s) of the nonconformity, in order that it does not recur
or occur elsewhere, by:
 investigating the incident or reviewing and analyzing the nonconformity;
 determining the causes of the nonconformity;
 determining if similar nonconformities exist, or could potentially occur;
 implement any action needed;
 review the effectiveness of any corrective action taken;
 update risks and opportunities determined during planning, if necessary;
 make changes to the IMS, if necessary.
 review existing assessments of OH&S risks and other risks, as appropriate
 determine and implement any action needed, including corrective action, in accordance with the hierarchy
of controls and the management of change ;
 assess OH&S risks that relate to new or changed hazards, prior to taking action;
 It is the responsibility of all employees to report accidents, incidents and system non-conformances.
These are reported and investigated through CAPA Standard Operating Procedure. This also defines
responsibility for corrective, preventive and mitigating action. The company’s quality system requires that
prompt and effective action is taken in all cases where accidents, incidents or non-conformance occur.
 All accidents, incidents or non-conformance are reported to the Safety officer and recorded in Accident
Register. Safety officer & Administrative Officer, who decide what corrective measures, can be taken to
avoid or minimize any adverse impact on Health & Safety concerns. Preventive, corrective and mitigating
actions as appropriate to the magnitude of the problem and commensurate with the risk encountered
shall be taken.
 In addition to immediate corrective action, the reasons for occurrence of the nonconformity are
thoroughly studied, so that the root cause can be determined. The Standard Operating Procedure has

PREPARED & REVIEWED BY APPROVED BY

MANAGEMENT REPRESENTATIVE FACTORY MANAGER

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 HOWDEN SOLYVENT
(INDIA) PVT. LTD. CHENNAI INTEGRATED MANAGEMENT
REFERANCE NO. : HS/IMSM- 21
ISSUE NO. – 01 DATE – 18.04.2018 SYSTEM MANUAL
REV. NO. – 00 DATE – 18.04.2018

been established to make available information be studied in order to detect, analyze and eliminate
potential causes of nonconformities.
 All proposed preventive and corrective actions are reviewed by the Safety Officer and Manager - HR to
determine if there are any additional or modified OHS hazards and risks that need to be taken account of
through the IMSM. Any permanent changes resulting from corrective actions taken are reflected in the
appropriate system documents.
 Results of such investigations are recorded in Accident Register. The effectiveness of corrective,
preventive and mitigating actions is confirmed by the Safety Officer, IMSM internal audits and
housekeeping checks.
 Personnel are encouraged to indicate the areas where potential non -conformities may occur and report
such situations to the IMSM Representative. Any suggestions on possible improvements of the IMSMS are
also welcomed from all staff. Such suggestions are directed to the relevant HOD or to the Safety Officer.

CORRECTIVE ACTION
 HSIPL, Chennai takes action to eliminate the cause of nonconformities in order to prevent recurrence.
Corrective actions shall be appropriate to the effects of nonconformities encountered.
1. Reviewing nonconformities including customer complaints,
2. Determining the causes of nonconformities,
3. Evaluating the need for action to ensure that nonconformities do not recur,
4. Determining and implementing action needed,
5. Records of the results of action taken (see 4.2.4) and
6. Reviewing corrective action taken.

 A documented procedure has been established to define the requirements for corrective action which
include:
a) In regard to IMS effective handling of Quality,Environment,Safety Problems including customer
complaints
b) Investigation of the cause of non conformances for IMS and recording the result of the investigation
c) Identification of corrective action needed to eliminate the cause of non-conformances as appropriate
d) Application of controls to ensure that corrective action is taken and that it is effective

HSIPL has retain documented information as evidence of:

— the nature of the incidents or nonconformities and any subsequent actions taken;
PREPARED & REVIEWED BY APPROVED BY

MANAGEMENT REPRESENTATIVE FACTORY MANAGER

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 HOWDEN SOLYVENT
(INDIA) PVT. LTD. CHENNAI INTEGRATED MANAGEMENT
REFERANCE NO. : HS/IMSM- 21
ISSUE NO. – 01 DATE – 18.04.2018 SYSTEM MANUAL
REV. NO. – 00 DATE – 18.04.2018

— the results of any action and corrective action, including their effectiveness

CLAUSE NO. 10.3 CONTINUAL IMPROVEMENT (QMS/EMS/OHSMS)

Through the process effectiveness reviews, done as part of Management Review, HSIPL works to continually
improve the suitability, adequacy and effectiveness of the integrated management system by
a) enhancing IMS performance;
b) promoting a culture that supports an integrated management system;
c) promoting the participation of workers in implementing actions for continual improvement of IMS;
d) communicating the relevant results of continual improvement to workers, and, where they exist,
workers’ representatives;
e) maintaining and retaining documented information as evidence of continual improvement.

DOCUMENTED INFORMATION REFERENCES:

# Document / Record Description Reference No

1 NC Report
2 Accident & Incident Investigation Report
3 Corrective action report
4 List of Continual improvements

PREPARED & REVIEWED BY APPROVED BY

MANAGEMENT REPRESENTATIVE FACTORY MANAGER

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